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FedEx

1.0
509 complaints

Address

942 S. Shady Grove Road, Memphis, TN, 38229

Complaints

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Jenn Deno

Jul 15, 2024

I did call the customer service line as suggested about delivery of tracking # 745053428881 where driver just disregarded signage and walked into a manager's office.

The customer service person said nothing she could do but make a note of it.

We are supposed to have notes on our account as this has been an ongoing issues with your drivers.

We have signs posted with specific instructions and a doorbell when a signature is needed.

No courier driver should ever walk into someone's office uninvited mess less one of our Upper Management staff that may have confidential information laying on his desk.

If this behavior continues we will fix it where you cannot access the foyer without ringing a doorbell.

We cannot have just anyone walking around our offices that is a security breach based…

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Randall vance

Mar 1, 2024

Well this won’t take a hundred words but I live at 1290 deel fork rd.

Grundy Va 24614 I had a package delivered yesterday by a fed x truck I seen him pull in by the time I come out side he was gone the package was on the hood of my 38,000 dollar car and it was heavy had no rite putting that on my hood of my car now I’m gonna see if I’m gonna have to paint it see who’s going to pay for it.

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HAILIN HUANG

Feb 27, 2024

(305) 301-4083 Huanghailin2001@yahoo.com Transaction NO: 940388764181 Tracking No: 271111994809 I shipped an iPad from Miami to Boston on the afternoon of February 18th via overnight service for $165.

94 at the FedEx Office Print & Ship Center located at 8603 S Dixie Highway, Suite 103, Pinecrest, FL 33156.

The expected delivery date was February 20th, 2024.

However, on February 20th, we received an email from FedEx stating, “Hi, Your package is delayed.

It is scheduled to arrive on Wednesday 02/21/2024.” Then, on February 22nd, we received another message from FedEx stating, “Hi, Your package is delayed.

It is scheduled to arrive on Thu 02/22/2024.” The emails did not provide reasons for the double delay and failure to deliver on time.

The recipient was scheduled to leave the…

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Dennis Peyton

Feb 9, 2024

I'm just sick and tired of not getting my packages when they come in when my packages come in your delivery driver gives them to Eric Larsen all the time

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Michael Thomas

Oct 6, 2023

Sent me a bill for a package I did not send and listed "none" as the account number.

Then refused to talk to me because I do not have an account number

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ray butler

Sep 25, 2021

fedex hub in southbend indiana never ever delivers my packages on time and I'm only an hour away. my last package has been there for 4 weekdays and it's medical. called customer support they say so sorry we will call you back with update within 24 hours. guess what no call. called again and they say so sorry. pandemic is making them very busy.

I say good you are making more money buy more trucks and hire more drivers.

I don't feel like I matter at all.

I could choose to pick it up at there facility but refuse they got paid to deliver it

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Ishika Aggarwl

Sep 25, 2021

A courier was sent some days ago and it was said it will reach till Saturday . but when we are asking they are saying it will reach on monday and tuesday . it has important document in it which we need on Saturday only .

We have cancelled our flight ticket because of it . when we called customer care they have not listened to us properly and are disconnecting line continuously. we are very tensed because of it. we have contacted around 10 people in your branch but they are not taking it seriously . this is not the proper attitude of work .you should take care of customer request . but they are continuously declining it. they are putting our call on line or one hour . they ar making our head spin . please take action regarding it .

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Christopher Milligan

Sep 25, 2021

Package wasn't delivered

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Lori Diaz

Sep 24, 2021

I paid to have a package delivered to my aunt that lives and Tallahassee, Fl.

She was suppose to receive the package 9/16/2021 went online to track the package and called Fedex customer service who stated that package was potentially delayed and the package would be out for delivery next day.

My aunt works from home and stated that no one ever attempted delivery nor was a door tag left.

Fedex claims that the package was attempted to be delivered and Fedex again never attempted delivery not even once.

I contacted customer service and a ticket was created and someone would give me a call back once the package was located that never happened.

I contacted Fedex today and spoke with a customer advocate by the name of Jennifer who claims that the reason the package was returning to me is…

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Wanda Hardwick

Sep 23, 2021

I am a disabled Army veteran.

I had a phone shipped to me from my provider.

They sent it by way of FedEx.

The driver made an attempt to deliver this package on Saturday September 18.

He never made another attempt to deliver my package after that date.

However he made a note each day the a delivery attempt had been made.

He had not, I have been sitting here each day waiting by my door for my package.

This is Thursday the 23rd now and I do not have my phone.

I have spoken with customer service several times and each time they assured me that I would get my package and that they had communicated with the hub about my package.

If they had done that I would have had my package in my hand now.

They insinuated that I was lying about being here to receive the package.

They said at this…

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Ram Mathilakath

Sep 23, 2021

Tracking number: 283801742565

I ordered a love seat from Wayfair.

Fedex driver has been going to the wrong condo and falsely claiming that the buzzer was not working and recipient was not at home.

The Fedex tracking online website clearly says - you need not be home; the package will be delivered''.

The driver needs to go to the delivery area of the condo and press the buzzer and someone will always let the driver in.

The driver has not done that.

I am now told to go and pick it up from 985 Moodie Drive.

I will most probably request the Condo Board to encourage residents not to use Fedex again due to this frustrating experience and as there are many seniors in the building.

Furthermore, talking to your customer service folks have been an equally distasteful experience.

I am…

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laurie cimino

Jun 9, 2020

I order from Chewy instead of grocery shopping because I am older, live alone and have a difficult time dragging kitty litter from my driveway, up a flight of steps and another 50 feet to my door.

Received 3 boxes today, averaging over 40 pounds each.

Though, according to tracking info, they were LEFT AT MY DOOR, the truth is that they were just dumped in the driveway, leaving me to struggle with each box.

It's difficult enough, when left at the door and I plop, plop into the house.

I have no idea how I'm going to struggle with this dilemma, especially on a 90 degree day!!

I suspect when a driver is hired, they are aware of the duties.

If an employee isn't doing the job to par or scamming his way through, perhaps someone might want to look into that:(( Also contacted Chewy and asked…

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Jeffrey Anthony

Jun 5, 2020

I’ve been trying to get my packages from them for over a week.

I requested my package be held at one of their locations to avoid any problems and it was to no avail.

Everyday i get a notification from their app saying my package is on the truck out to delivery and by the end of the day i get a message saying delivery not attempted rescheduled for next day.

Everytime i call they give me the run around and say it will come the next day.

They are the worst delivery service ever

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Kay Harwood

Feb 24, 2020

I live in a rural area and work part time in a small town.

I placed a vaccine order (in the thousands of $), the driver left my packages at the office in town where I work, but I was not at work that day.

Two of the three packages were items that needed to be refrigerated.

He did not have the courtesy to call me and get permission to leave my packages there.

He should have delivered them to my door, isn't Fed Ex getting paid to do so?

If I receive a package that does not need immediate attention, I do not mind if he leaves them there, but he never does check with me on this.

UPS has much better service!

Just saying :(

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scott warren

Jan 19, 2020

Package was scheduled to arrive today, waited and kept checking the fed ex line and at 4 i was told that they tried but would have to redeliver in 3 days.

Called customer service but no help.

The driver did not show, no notice.

I was here waiting.

They delivered last week same address with no problem.

Fed ex cant call the driver.

Very unhappy, fed ex deserves no stars!

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James ivy

Jan 17, 2020

FedEx 1/16/2020 delivered birthday package to my garage door which if I or wife drive out could have ran over and damaged plus wife only saw after leaving for church at 6:30pm why was the delivery not at my front door nothing blocking the door was the last of package carrier for us post office in the 1969 in the Los Angeles ,calif.area 34 yrs.never left package at garage door and do you not instruct drivers to knock or ring door bell

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James Cliclk

Jan 13, 2020

I was expecting a series of deliveries from the same source, Connection Enterprise Solutions.

FedEx makes it difficult to schedule deliveries even when we know we will not be here.

I am on the FedEx Delivery Manager and get notices that a delivery attempt failed.

It would be more customer friendly to send a message that the delivery will be there "in the next hour" vs "by the end of the day." I suspect most customers have more important things to do than wait for FedEx to show up.

Some of the shipment was delivered on the second attempt.

Two items remained and were scheduled for 1/14/2020, i.e.

9194140805585187 and 9194140805585194. ...

5187 was delivered today (Sunday, 1/2 @1:56), dropped on the wet mulch versus at the garage door and I got a text message confirming delivery.…

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Jo

Sep 24, 2019

I have to say I am really disappointed in Fed-X customer service, In the past 2 weeks I have emailed Fed-X twice and called 3 times, asking for help with my Fed-X account, I was even given a case # 48178716 that has done absolutely nothing for me, each of the 3 calls I made I was told that a Fed-X account rep would contact me within 24 hours which has never happened.

Signed; Frustrated Customer

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Geoffrey Pugh

Jul 18, 2019

Driver backed up to dock.

Driver was very rude and had a very nonchalant attitude about delivering to our business today.

I was busy doing another task at the moment.

Driver got out of truck and stood at dock for about five minutes .

Then driver asked does he need to find someone else to open bay door because its not his job to open bay doors and or let up dock plates and I replied no give me a second.

Once I opened the door and gate driver opened his trailer door and bought one skid with four chairs to rear of trailer and left it there while I continued to finish what I was working on.

Once I went back to the bay area he was just standing there so I took 4 chairs off pallet.

After I took 4 chairs off pallet driver picked pallet up off trailer and placed it on the wall in warehouse…

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Adna Jean

Jul 15, 2019

The first time I sent a computer to canada and the computer was completely destroyed behind recognition. it got destroyed during shipment and I lost it, I never heard anything from FEDEX.

On June 28th 2019, I shipped a box to Haiti that was supposed to be received on July 5th.

When I tracked the shipment, it said that it's in transit and until now, it remained in transit.

All I'm getting is lies on top of lies and they even go so far to say that they are trying to locate the receiver.

When the box was never left Florida, now it took me 2 months to make the box and I spent over $ 500 to buy the stuff including birthday gifts for a little girl that will celebrate her birthday on this coming wednesday and she is expecting to wear one of the dress that I sent her for her birthday.

This is…

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Michael Black

Jul 14, 2019

Your road drivers are running way over the speed limit in construction zones they come in to close they try to bully you out of your lane then make obscene hand signals at you when you finally get away from their trucks impede traffics in the left lane trying to go around .

001 faster than someone.

I been driving 28 plus years I’m an ic driver they are the worst on the highway this was done to me I 70 and again I 57 in Effingham Illinois this isn’t the first time .

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John

Jul 12, 2019

TOTAL INCOMPETENT FRONT LINE STAFF WHO SHOULD BE FLIPPING BURGERS, WASHING OUT TOILETS ETC, ETC, THAN DEALING WITH CUSTOMERS WHO ARE UNABLE TO OPEN A ACCOUNT DUE A PISS POOR ONLINE ACCOUNT OPENING SYSTEM.

WTF !

IF THIS IS HOW FED EX DEALS WITH NEW CUSTOMER ACCOUNTS, IT SURE DOES NOT PROVIDE ANY CONFIDENCE IN THEM PROVIDING A COMPETENT LOGISTICAL DELIVERY SERVICE, AH !

WAIT THAT MOVIE WILSO MUST OF BEEN SO NEEDED PROPAGANDA FOR PISS POOR CUSTOMER SERVICE FOR HANDLING NEW ACCOUNTS !

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Laron Bonner

Jul 9, 2019

Lost another package or had another package stolen this is the 4th time this has happened.

Fed ex steals packages and i will not advise anyone to ship through them if they want they stuff to make it

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david brcka

Jun 30, 2019

i had 2 shipments that were supposed to be delivered to my home but were misdelivered to some other location. the tracking numbers are 9611913060686071678649 and 788144935204. i got a message that they were left at my front door at 10:27 this morning but they were not here so i called your local office in Grimes iowa and told them about the misdelivery and that i wanted them retrieved and brought to the correct address and i wanted a phone call back when they had my items. i didnt get the items and i never recieved a phone call.this is horrible service and has happened to me before a few months ago. your service to the Waukee iowa area is beyond terrible and i will never use your service for home delivery or shipping again.

David Brcka

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Timothy Bethea

Jun 27, 2019

Yesterday on 06/26 I went to Hutchins, TX to pick put a package left at their shipping facility after the third delivery attempt to my home was unsuccessful .

I arrived approx.

2:48 p.m.

CDT and upon entering the area where customers up packages a young lady at the front asked me to call the phone they have provided and then walks off.

I called the phone and waited for over 10 minutes to have anyone pick up a phone as it just continually rang.

The security guard present informed me to keep trying because they may be in a shift change.

After finally engaging someone on the phone and waiting another 5 minutes or so for my package to arrive I then use the phone and called back.

When I began to voice my frustration about waiting over 20 minutes to simply pick up a package that person…

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