U-Haul

5/14/2026

To U-Haul To Whom it may Concern,

On 5/8/2026 I picked up my U-haul trailer( I have enclosed a copy of my contract). I reserved a 4x8 trailer from Rutledge mini Storage . I rented it in good faith and when I got to my storage unit down the street . I found out I had more things and they wouldn't fit in a 4x8 trailer . So I called Rutledge Mini Storage and asked if I could bring the 4x8 trailer back , They could keep the money , I just needed to rent a bigger trailer so I only have to make one trip . She said no and asked her manager and he said no. I told her she could keep the money for the 1st trailer and they could rent me a bigger trailer , so I would only have to make 1 trip , she said no. I drove from Ohio to N.C. to clean out my storage unit . NOW I have to go back again…

Jonesboro Arkansas Uhaul 1700 Red Wolf Blvd, 72401, Jonesboro could not deliver 1 of my U Boxes because it weighs too much they said.

However it was loaded on a trailer hauled across 3 states they unloaded it and when I demanded they deliver it for the $2200 I paid they called the Police and said it's full of drugs because I came from Colorado. Police found nothing and said have a nice day.

Total BS because they don't have a fork lift. Not my problem.

They took 732.07 out of my account without my permission

I canceled the next day The storage wouldn't be able to accommodate what I need to be stored. And they didn't have anything else available that was bigger. they refused to give me a refund saying there is a time limit on getting a refund back.

I looked onto my uhaul account today. And it says the storage rental is still active.. I would like a full refund back to my card on file Their customer service is very poor they're very rude to the customers.

and that location needs somemore customer service training , they are very judgemental and not nice to customer's

Every time I rent with U-Haul they repeatedly consistently every single time always charge your card more than they are supposed to like clockwork it is completely unacceptable you screw people up you take away money they can't afford to lose in desperate situations then you have to wait a week or more to get your money back absolutely unacceptable I will never use you all again never ever ever ever.

Your customer service your staff your people in your stores rude as hell not helpful at all it's always an excuse always a reason I don't know I can't do it didn't happen I don't see I don't know U-Haul is the worst company ever you suck.

Today I went to your store on 3895 Milam St. in Breaumont, Texas 77701. I do not have a complaint against the employee who was working. My complaint is against the store itself. I purchased a 200 sheet box of wrapping paper and a package of labels.

I paid for my items. The total was more than I expected. I asked your employee why was it so much. He looked at the shelf. He said things have went up. The prices need to be changed on the shelf. 95. 00 difference.

I am on a fixed income. When I make a purchase I have thought it through in my bank. You guys need to fix that problem. I needed this item so I had to keep it.

I pray that one day He gets his due & that I can let this go,everytime I look for something I get angry.

On Nov 2, 2023, On contract no. 2026753 I reserved a 10’ truck for pickup at 2413 Nazareth Rd., Easton, PA 18045. On Thursday 11/9 i received a confirming text message. Then yesterday, 11/11, 12:15, the appointed pickup day I received another text saying the pickup location had been changed to 1428 E Livingston St., Allentown, PA 18109 - 13 miles farther away ( minimally an additional gallon gas). I was told I would be charged $0.99/mile . The total I drove was 54 miles vs. the 47 miles I was allowed. I should not be charged for the additional 7 miles and given a credit of $3.25 for the additional gallon of gas I had to buy.

Thank you, Carlton Kwan 224 Rabbit Rd., Cresco, PA 18326

One of u haul workers smoking drugs on job and if nothing be done this time im sueing cause my boxes was deliverd very tackey

We had rented a 26' truck to move in town in Stockton California...the first time....they charged us 3 times wrongfully....and had to reimburse us $300 ....now....we rented it again....and they called at 7am telling us they need truck at 8am cause they rented it to someone else......how can they do that when someone's using it?

Absolutely terrible experience at this location (3947 Peachtree Rd NE Atlanta, GA 30319) when I visited this weekend to simply pick up moving supplies. ingg.. car". I have never seen such unprofessional behavior before in a business. The agents at the desk were absolutely unprofessional, there were also cars in the parking lot with music blaring.

The entire store felt unsafe and poorly managed to say the least. This location is very convenient but I will never visit it again after this experience.

Submitted to The BBB, yet to receive any sort of response from U-Haul: Ordered “U-Haul boxes” (moving pods) for a move from MI to NC. U-Haul contacted me to schedule drop off of pods for 9/23 and 9/25, and verified drop off via text with a time window of 12:00-2:00 both days.

Per the signed contract, there was a guaranteed arrival on 9/24 at the latest . On 9/23 the filled pods never arrived, I never received a call from U-Haul explaining the missing pods. I, myself, had to call U-Haul to inquire about my missing belongings.

An employee answered and explained that they did not have a driver to deliver my belongings. Not for just that day, but no drivers whatsoever. I asked to speak to a manager which I was told was out of the office and could call me after the weekend.

On Monday, after…

Had a hitch installed, took 5 hrs, it was don't wrong. Given the run around eventually it was "fixed" ended up halfway across the country w no lights. Temp fix but needs to be done right and no one seems to care.

Car hauler Trailer detached from my truck. Why no help was giving to the customer I have never had this to happen as long as I have been a customer! Why would this happen I just rent a big trailer days before this and everything was perfect!Thanks

The park slope brooklyn location is full of disgusting staff who are rude to customers. The uhaul wait for self pickup was close to an hour with no response from chat rep, van number provided was wrong.

I had a 7/5 U haul box sent from Ottawa to Edmonton. The box arrived damaged, like it had fallen or tumbled. We opened it and found most if not all our goods damaged. TV, mirrors, vacuum kids study desks, work stations PC’s.

At the very least I expect replacement of damaged property. I need to hear back from Head office asap.

Thanks.

After many years of hit or miss service in the Nashville area I made an appointment to have a hitch installed in Hendersonville TN. The next morning Brice called to cancel my install. Making this appointment was already an hour long frustration, now he cancels it.

He was rude and condescending ending the call with "I guess we can't help you". Customer service is completely lost on this company. I will do my best to never spend another dollar with uhaul!

Worst company I have ever dealt with. Paid over $4700 to have 6 pods dropped off at our old house and delivered to our new house. We had confirmation THAT ALL 6 would be delivered by the 21st and now are being told that only 2 can be delivered at a time and when we finish unpacking the two, two more can be delivered.

We made the reservation with the guarantee that all would delivered on the 21st or we would NOT have booked with Uhaul. I spent three hours being connected and disconnected The last person I spoke to in you scheduling department told me that we were welcome to come and load everything up ourselves… in my KIA!!

The local office told me that two pods would be delivered today and four on Monday. That did not happen nor did I get a call to explain why.I took the day off of work…

On August 14th at 3:45pm I return a van I rented at 4100 W. Fullerton and I left my ear pieces in the cup holder, I called all day at server location's and I was left on hold until closing.

When you drop off a truck or van is it a rule that your employees have to look all throughout the truck and vans to see if the customer left anything to give them a call about what the customer left? I know were I left my ear pieces and I want them back I am truely upset.

Equipment BE7739X/ AM19113-AZ the rep name was Mike at the Fullerton location. Yvette Davis.

If I could rate it at zero I would have. Thanks to Ross Brooks ,Traffic Control Manager and Pam, the delivery driver

I was not the customer, I was the receiver. The driver bitched the entire time(10min) she was here. Not wanting to put the container either where my online instructions instructed,nor where I said standing next to her(Pam). A friend had pulled up to my house and she bitched at him too. Ultimately Pam went to put her lift away and continued to bitch the whole time. My friend and I, along with the rest of the neighborhood all heard it. She was 100 ft from us. As you can see from the photos this was a simple delivery. 12 ft of straight driveway and drop 5 ft from back of Jeep. No she wanted to put it right next to the house and farther back. I wouldn't be able to park my car…

69 a kilometer 10. 99 per day by CJ. The next day Christa called to say the truck was unavailable and they had a cargo van when asked if it had a hitch she replied no let me see what I can find for you she came back on and

said they had a 15ft cube truck that they would let me have for the same rate. 99 a kilometer and those prices were non negotiable there for you have extremely upset frustrated and stressed customers whose business you lost and will be getting poor reviews from.

When I called Christa today she said I never told you the other rates would be the same just the day rate my reply was that when you said you would give us the same rates that ment across the board and she never said anything different she did give what I felt was an insincere apology.

I definitely will never…

It says the store opens at 7:00 we stood outside till 8:15 and my reservation was for at 8:00 and I didn't leave out of there till after 9:00

I’m at the laurel location and I had a 9:30am reservation and the line was so long an hour and a half went by and I’m still not at the register, meanwhile two of the employees are outside sitting and talking while the one lady is on the register alone with at least 15 people still in line.

I reserved a Uhaul truck a few weeks before July 30, 2023 from Midland Texas to Abilene Texas. On July 28,2023 two days before I had to vacate the apartment, I received a message that the truck I was told that would be available was not at Midland Texas, but

I would have to go to Odessa Texas and pick up the truck which is over 20 miles away. I asked how was I suppose to get to Odessa Texas over 20 miles away. I was told by Elene from corporate office that was not their problem.

I would have to find my own way there. I asked If I took Urber would they reimburse me for their short notice about the truck. Elene was very rude and stated it was my responsibility. I then asked if they could get a driver to pick up the truck in Odessa. Again NO!!!

Also, the crew I hired to move my personal…

U-Haul said tank was 5/8 full at pickup. Absolutely not. Just a hair over half, which is how I returned it. U-Haul made an error. Charged me $25. Are these people scamming customers out of millions over gas discrepancies? Why don't the fill the tanks full then no mistakes would occur.

Have you ever filled a tank exactly 5/8? I had to start truck to read gauge while pumping. So confusing. I know what I saw and know what a 5/8 full gas gauge looks like. Why should I be penalized for their mistakes.

How many times do customers get overcharged daily at over 21,000 locations? Is it millions each year, maybe? Should the Attorney General investigate this? Not filling tanks to full at pickup puts all customers at a disadvantage. One agent asked if I had taken a picture of the gauge. That is…

I moved out of my storage unit on June 3rd, which is my billing day. I asked the front counter staff if I'll be charged for June if I move out on that day. He checked with the manager and told me there won't be any charge.

I rented a U-Haul cargo van and moved out on June 3rd. I just found I was charged for June and July rental still. There were no email notifications about those two charges. The manager said because my unit is still locked and that's not considered moved out.

No body told me what I was supposed to do when I told them I was moving out. If they think I still rent it why no email sent to me about the two charges like before? One month rental was reversed.

My request for refund for another month payment was denied. Why should I be charged while their front counter staff knew…

Charged me an extra $1,000 for no reason and said they would give me a refund. And I still haven't gotten my refund and it's been almost 2 weeks.

I was given a trailer that was checked and then when I started my drive early in the morning got flag down by someone on the highway telling me that I had no running lights. I double checked the connection and no running lights.

It also has one tire that was bald. The moving service book through U-Haul ruined my mattress it now has a large dent in it because of how they packed it. Not happy at all! I have photos but your site will not let me upload them I can email if needed.

90, I had to call the number listed on their cite several times. When I finally got someone to answer days later, they said that I would either have to drive 25 minutes to closest store that takes returns, or be charged $25 for a pickup!

And, if I want to take it to UPS, I have to pay for the shipping. Absolutely insane policy! I will never buy anything from them online again.

We got 7 U Boxes that were supposed to arrive in Alabama today. Nobody at UHaul can even yell us where they are and every time we call, they tell us to call another number or we get disconnected. The hold time is usually around 1 hour.

We are military and I will make sure that the military knows to NEVER use UHaul.

I reserved a truck rental June 21/23, for pick up for July 9/23, 10:00 am. I received a confirmation email with confirmation # 92477178, and pick up location at 240 Bay St. North Hamilton on. I received a call today at 3 pm, from a very rude customer service representative essentially called me a liar that I did not receive any confirmation from U-Haul and I was told that I could not pick up the truck I reserved " saying it is not available for pick up at 240 Bay St N, I was told I would have to pick up same truck in Brantford On, or Burlington On, or if I am not satisfied I could cancel my reservation.

I am 69 years old I am moving from Hamilton to Peterborough On on July 9/23 and I reserved my rental and received confirmation, when I asked to speak to a supervisor the rep told me no one…

My U-Boxes were moved to an unknown facility across the state without my knowledge or consent. My account with Uhaul showed no information regarding their current location until after I found them myself and contacted the company. This falls under the legal definition of theft.

Despite several inquiries, I have never received any notification of my storage status, including pending charges. I want paperwork, copies of contracts with my signature agreeing with the actions taken by Uhaul, and a paper trail of any attempts to contact me.

I want the full name, title, and contact information of the man, known only to me as Dee, who has been aggressively insisting on my credit card information while refusing to show proof of his legal right to possess my things.

I was so overcharged from my quote to my actual invoice and nothing and no one explained it to me. 00 more. I understand dollars can be off here and there but when I ask the woman to explain it to me and break it down for rental trailer for blankets per everything They were all wrong from what your website said but

instead of explaining it to me She laughed in my face in front of other customers for 5 minutes even as I was walking out the door she was still chuckling I have never in my life had customer service treat me like that if 59 years old. And I will never use your company again!

m on July 1-2023 at 773 1st Avenue North. m and was told that the truck had not been returned. m. I wasn’t informed of that until I called no one contacted me about the situation and I have already paid for movers and they want to charge me extra for waiting, I would like to be compensated for the inconvenience of which this situation has caused and

it wasn’t any wrongdoing on my behalf. Thank you

Tulane U-Haul in New Orleans, La. The people that work there are the most racist men & weman I have ever seen. Between there rudeness , gueto mentality , loud rap music & the fact they are lazy as well as don't clean the boulding that has the storage units.

They can't even unlock it on time. If you complain they become very roud. If you are white they treat you like crap , if you are black you can do what ever you want. I'am sick of being disrespected.

I'am a coustemer that pays his storage on time. Respect is a two way street. All they do is complain.

com and I was to go pick up the cargo van in bristol tn on June 28,2023 we had got to uhaul at 900 pm and we had stayed there for 4 hours trying to get the online code to retrieve the key that we had so much difficulty doing so.

That I am a very sick disabled woman . And I was out there upset and I have congestive heart failure . I was so upset last night on June 28,2023 time was 10pm that I had to take a nitro for my heart.

I don't feel like we should of been treated so disrespectful and I was charged on Mt visa netspend card for it. Than my son Payed for 2 full days. And now we have to return the van bv 3oo pm tomorrow. 00 dollars on my…

I reserved a 6x9 trailer for this Saturday at 9am. It was confirmed and I hired 2 men to move for me. Today uhaul called and said I cannot pick up until after 12pm. I replied to give me the trailer the night before and I will return it as origi n ally planned at 9am on Sunday.

I was told I would have to pay for 2 days. This was the booking agents problem not mine. Have it ready at 9am on Saturday or earlier. I will not be using it until 930 on Saturday as the men have other commitments.

Because the local decided to open later on Saturday I should not be penalized.

I rented a one way 20” truck from the 3001 Capital Blvd, Raleigh, NC on Tuesday, June 20, 2023. The employee at desk was not professional, I already made a reservation the week before and had my reservation number- he put everything in with misspelled address.

I was given a truck under repair- the truck had diesel/ missed with gasoline- it was smoking soo bad- I was ordered to pull off the road and park it at Walgreens at New Hope Church Rd. When I returned to store- the same clerk- “ stated that that should not have been rented- the last customer- put diesel in it .

He was smiling like it was funny. My life was in danger and I want a full refund for this life changing experience. I have been renting from haul since 1979 ( college days). That employee needs to be fired.

I look forward…

I was just on the phone with an aggressive woman who yelled at me and hung up because I was asking her questions. No wonder people are flooding from using Uhaul like a plague. Corporate customer service is at a zero.

No one even does anything to help you. This woman should be fired.

He was in the office for quite sometime and when I went in the Manager was yelling at him. She was totally unprofessional for a Manager. I went up to the counter and she was out of control. MS. BRUNILDA LAWRENCE is no professional to be serving the public.

The problem was the computer was down but she never said anything to the people standing on line until the they became disgruntled because os the lack of communication from the Manager. The other staff had to take the money from my husband because she took it and continued with her rant instead of putting the money in the drawer and giving a receipt.

The other lady with the braids was telling her to calm down. She doesn't deserve to be a Manager. She also gave a false name but I have her business card. I sent her an email with no…

Bad service on the phone the U-Haul guy said I'm not selling to u and hanged up

I ended up in the hospital for 4 to 5 days, to learn that I have congestive heart failure I rented a truck from uhaul not realizing that I had it longer than I should have because of me ending up in the hospital. The on Eubank and Indian school in Albuquerque New Mexico the Manger there is very rude, disrespectful as well as one of the employees by the name of Dominque.

The manager will not allow me to get a small storage unit to put the rest of my things in this guy is going to give uhaul a very bad reputation.

Their customer service SUCKS ! From Corporate to Customer Service Reps. They need to go out of Business.

Drop time I was given was 11-1pm. Containers not here. Called uhaul & time was changed to 2:30 pm. I took off work & have a dr. appt. I cannot miss. I was not notified of a time change until I called.

I work too & I meet my deadlines. They took my money on time. Very frustrated. Nothing I can do because they have all the control. I will not recommended uhaul to anyone.

I have never been treated with such unprofessionalism at a business establishment. The way one of your employees (Thomas Sullivan) treated me, and the profane language he used with me was outright disgusting. The rental for a car tow was made at your location 279 Oakland Beach Ave.

Warwick, RI store # 796058 to pull a car to Newport News, VA. While pulling the car the trailer swayed more that a trailer should regardless of the speed. Once we made it to Newport News, I called the office to find out if there was anything that could be done such as: have it inspected to make sure nothing was wrong with tires, switch out trailers or leave the trailer in VA due to possible safety issues. I was given Mr.

Sullivans cell number (401-243-5008) to call for him to help me. I explained the issue, but…

My name is Tudor Cojusnean and I am a truck driver.

It’s an absolute disgrace that your store located at 14429 Hwy 99, Lynnwood, WA 98087, United States, is NOT even trying to accommodate truck drivers.

I had to pick up just one box from there but they refuse to help me, telling me that I was late.

Everybody was still working and the whole place was still open because I got there around 6 PM.

How hard is for U-haul to understand that we, as truck drivers, we are driving thousands of miles every week in all kind of conditions and sometimes we may get to you a little late.

How hard is it for you and your employees to accommodate us and be a little more flexible, especially when there is nothing complicated, just a 1 box pick up?!?

Also, that particular store won’t even let me wait in…

I'm filing two separate complaints due to file size of pictures there is five pictures on each complaint if you would like to speak to me my cell phone number is 615-308-0681 this is complaint one

Adds say they will help your move go smoothly with many pick up and drop off locations. They fail to say that it will cost you over twice as much if you want the convenience of dropping it off where you moved to.

I have rented 3 times this month and been inconvenienced evertime. I feel the need to post on media that uhaul is not as customer friendly as you say.

I rented a uhaul 8’ pickup truck, may 28th,2023, After showing up for my rental at another location on the 26th, your computers were down and they couldn’t release my rental to me, I left, and had to rebook on the 28th, at irondequoit, ny location, I arrive 9am, left with truck, truck died at 10am, unable to reach Irondequoit location but called uhaul emergency number, after waiting almost 45 minutes, I had to Uber home, with my special needs daughter, because they didn’t know when someone was gonna come , being holiday weekend.

So not only did upon my arrival feel day, did they cancel my rental, I had to wait till Sunday, messing up my moving plans, than Sunday I didn’t have the truck for one hour and battery died, I got stuck and couldn’t get truck to start, after calling emergency…

I rented a truck from Deltona Florida off of Saxon boulevard with cash gave them $100 deposit brought the truck back on time clean with gas nothing wrong with the truck and they wouldn't give me back my deposit despite having the paperwork and proof they still would argue with me about my deposit and threaten to call the police on me this is very very unacceptable very unprofessional I promise me my family and my friends will never rent a U-Haul again I would like to know what's being done about it very angry