U-Haul

If I could rate zero I would. We arrived at uhaul at the scheduled pick up time for our rental. We went into the office. There were five other people in there waiting. Three girls on staff wandering around not acknowledging a single customer.

To the point where one person left to seek a rental elsewhere. When we were finally acknowledged they were rude and not helpful. No walk around with us for existing damages on the truck. Contract not explained and the truck sounds like it’s going to die.

I’ve rented from uhaul many times and this experience has left a sour taste in my mouth to the point where I will not rent from this company again. Train your staff properly. Service your trucks. We pay for service and reliable rentals.

They was not a bell or anything to ask someone to the gate which was 70 yards from a house. Owner eventually came up to gate and asked if I had four wheel drive. Yes, But I am not hauling this up a muddy hill (already dug up by tracks - it had rained 2 inches night before)

He said fine and walked away I called uhaul and told them I was leaving equipment by the gate and wanted reinbursement for unhooking trailer. I took a video of this.

The only reason i could figure he wanted me to do this was his little 4 wheeler could only bring trailers down...not take them up the hill. He was actually rude when walking away when I said "no... I dont want to muddy my truck or risk getting stuck.."it is your job"."

He literally just left me standing at CLOSED GATE.

I left the trailer on the driveway…

A manager, named Dean called three times asking about whether our rental would be taken out of the state and we told him three times that it would not be. He asked my son for the destination address and then he called me.

We offered my driver's license but he was more adamant that we were lying and I asked him what does giving an address do? It verifies nothing. So you want proof of my license and he got very nasty and retaliated saying he would cancel our reservation altogether.

He needs to be trained on customer service and should not be a manager. I want someone to call me back with him on theine to explain his rudeness.

Most of the people in Customer Service I've dealt with have been excellent. BUT, a young woman in Customer Service answered my 1st call this morning (around 9:30am) and did not give her name. She was very rude in her tone and also left me on hold for 5 minutes, then hung up on me!

PLEASE note that both Labelle (on 5/12) and Moriah (on 5/13) were excellent in helping me. THIS WAS THE YOUNG WOMAN IN CUSTOMER SUPPORT WHO ANSWERED ON 5/13 BEFORE I CALLED BACK AND GOT MORIAH!

When I went in to rent a truck and trailer a, employee from your sprague east town storage location on 5/10/23 @ 10:10 am he was less that satisfactory& very rude and did not want to help me rent a vehicle from another location , I am tired of being treated like crap in your stores by people who don't want to work and assist customers , walked out and found someone else to shop with

Truck door was unable to be pulled down after furniture was loaded. Called roadside they came, left and returned with parts and help. They guaranteed they could fix it but after. 5 hours they couldn’t By now it’s 6 pm. All uhaul are closed.

Truck had to be unloaded and returned to storage, truck had to be towed, and movers reschedule for next day. Customer service rep stated move would be free because of extra inconvenience. No one offered to help unpack and repack new truck next day, additional help had to be paid for.

We are requesting full refund Renter was Alana Walker. I’mher cuz and witness 4702696144

I went into the uhal office on 4/5/2023 and inquired about renting a y ruck. The lady whom I spoke to took all of my information and told me nor to worry about taking a truck that night. She assured me that I would be able to pick up said truck the next morning at 5:30 am which was when I needed the truck.

She told me that I would be receiving a link the next morning. I never received the link. I called the store a few minutes ago and was told by the manager there was nothing that they could do other than make me new arrangements. This is totally unacceptable.

The truck rental was am urgent need. Uhal clearly dropped the ball. How can I be helped with this situation? I only need a truck for 1 Saturday morning and I would appreciate if this situation can be fixed or afjusted.

U-Haul daytime manager Glens Falls New York exit 18 clearly abusive to his staff. Young woman very helpful and patient with difficult customers in front of me was berated by this manager in public scolding her for answering a question for me without an appointment.

My only question was does U-Haul do the type of wiring I needed so I could make an appointment. His foul berating language continued with me while walking to look at the wiring at which time I left. I can count on one hand the times I've ever made a complaint like this.

My complaint is not for me I went to a different U-Haul that was very helpful. The complaint is on behalf of the employees that were helpful and professional but clearly intimidated by an abusive manager.

they refused to rent me a trailer that I had reserved because I parked in the parking lot in front of the store. He said I was too rude to rent to. Although he was extremely rude to me about parking.

Hope you like business being turned down by your employees. This was on April 26th at 5:00pm. Not sure his name and don’t really care as I will never go there again. Thanks so much

I arrived on time to pick up my reserved trailer. The C.S. person informed me that I needed to upload a picture of my Drivers License. I explained that I didn't have a smart phone with me but presented my license and asked her to handle the problem. She informed me that she could not proceeded with the rental because I was not able to upload a photo and because I did not have a phone on my person with which I could be contacted if need be.

Essentially I was refused service for lack of a Smart Phone.

Since 1980 I have rented various and numerous U Haul trucks & trailers by physically presenting my drivers license, proof of insurance and a credit card. All of which I had with me this morning. I was stunned by the lack of common sense on the part of the C.S. person as well as the inanity of…

Hello. I was under a wrongful eviction from a bad landlord for no reason except mean spirited behavior. Here's what happened back in early November 2021. I was employed at a warehouse named Radial in which I accidentally left my cellphone in the bathroom.

I didn't realize it was missing until it was too late after a fifteen minutes break. I checked my locker and noticed it wasn't there. That's when I remembered I had left it by accident in the ladies restroom. I explained to the landlord or rental manager my phone was stolen in the bathroom.

She called my phone talking in a disrespectful tine staring she didn't care. I told her my rent was in my Cash App but I no longer have my phone. She used that against me to evict me and lied to magistrate court , in Macon GA saying I refused to pay…

I cannot believe that uhaul has stoop so low with customer service I make a reservation but the manager said that if I had confirmed appt for a truck that if someone walked in off the street that they would give my truck away and hope that they had one when I arrives.

Don't say it not true because it happened on Monday of this week. The manager I spoke with said this was new policy. Crazy!!!

I rented a U-Haul in Savannah, Tennessee at Renroe Lawncare on Cumberland Street. He had no pads to cover furniture, no tie-downs, and no dollies. Because we had no tie-downs, the piano we were moving fell over. The place I wanted to return the U-Haul truck to in Southaven, Mississippi did not show up on his list, so he said I had to call U-Haul to tell them where I was returning the truck to.

I called and had along wait time and had to talk to four different people to take care of this. The last person I talked to said it was documented that I would return the truck to a place other than the one I told the man I rented it from.

It was a very unpleasant experience.

Manager was rude and un helpful. I will not return. The store is 5919 Financial Plaza Shreveport, La 71129

I made an appointment to rent a U-Haul from Pawtucket location at the Newell Street location. When I arrive to pick up my reserved truck , noting I rented a truck the previous weekend as well. The Manager decided he wasn’t gonna honor my reservation.

I was contacted initially by customer service, but haven’t heard anything since . I had to scramble to get another truck. I am 59 years old and I was moving by myself and I didn’t get a truck until three in the afternoon.

I have to drive further. Spend more in gas and miles in addition, they charge me for a additional day because I only got the rental for 20 hours, apparently opposed to the 24. The vehicle and then just decide not to honor that reservation if everybody knew that they were risking not having there reserved vehicle , I’m not…

To whom it may concern,

My name is Monique Sanders. I am a 44-year-old black woman. I am writing a formal complaint against a local Uhaul dealer at location 709 Robinsonville Rd, Atmore, AL 36502. On February 23, 2023, I made an online mobile pickup reservation for a 26' truck on Saturday, February 25, 2023, at 8:00 am from this location as a one-way rental to Mobile, AL, on February 26, 2023. The truck reservation number is 77310448. It was my first time renting from this location, so I was unaware of the lockbox location on the property. 709 Robinsonville Rd, Atmore, AL 36502, is closed on Saturdays and Sundays, and the mobile pickup is scheduled, during closed business hours. So on Friday, February 24, 2023, at 9:30 am. I stopped by this location during business hours to inquire about…

Made what was supposed to be the start of a new adventure for me terrible. Booked a truck 2 weeks in advance at the closest pickup location to me. During those two weeks I heard absolutely nothing in regards as a confirmation.

I decided to call the location 2 days before my pickup to confirm as to which they said they don't have a truck for me. So if I didn't call what were they gonna do when i showed up the day of?

1 day before my pickup they moved my location down the road, no big deal still not that far. I called THE DAY OF and she said she didn't have a truck for me and stated "I'm not sure what you are gonna do".

Again what would have happened if I didn't call beforehand. They finally changed my pickup location 1 hour before I was supposed to get it. Not only was I rushing to get…

A little over a month ago I went in to pay for rental truck I reserved. There were only 2 employees working since it was almost closing time. The male employee by the name of Eric Esopi began the check out process.

He 1st asked what I would be needing the truck for, which I found a bit odd ,but told him I was needing it to transport 1 item. He then asked what I would be transporting in the truck, which I found even more odd and quite franky none of his business,but answered that as well.

Apparently my answer, which was an automobile part that would not fit in my car that i needed to transport locally, was not sufficient enough to satisfy his completing the rental. He said he was canceling the reservation at that point.

' he said he had every right to do so, felt the answer I gave was…

I was basically punished because I don't have a credit card. I tried to rent a pick up truck and utility hand truck and was told that I couldn't get the pick up because I didn't have a credit card but only have a debit card. They told me I had to get a bigger cargo van and have to pay $.30 more per mile.

he wanted me to stay there while he figured this out on the computer however i advised him again my helper could do the paperwork went back out to my truck. he then stepped out of line called the customer advised the customer not to take my calls, tried to get my customer to give him the payment code which clearly your instructions to he customer are to only give payment code to the drivers.

He was way out of line threatening my job and everything else....... but when it starts affecting my pay over his bad attitude something need to be done.

My husband and I rented a uhaul truck to move some furniture from store to storage. We did the paperwork inside, then went out to pick up the truck.

First, the gas level (1/4 tank) did not match the paperwork (full) which we immediately told the female agent about. 2nd, the mileage was 126 off.

Third, the key only went 1/2 way in the ignition and it would start without a key.

Finally, at the end of the day, they had to refund $327 to us because they charged almost $435 for a 6-hour rental in which our actual mileage was 56 miles. ) She also tried to charge us $67 for filling it to “full” even though we brought it back with 1/2 tank when we started out with 1/4 and she knew that!

She also tried to add on 180 miles instead of the 56 we drove- again in our pics! I tend to believe it was…

Ordered a refrigerator dolly along with the truck. Got to the site and was told that they did not have any. Had to complain to the store supervisor and then she called another site to locate one. I had to drive the truck to the other site to pick it up and was charged for the mileage to acquire the equipment that was ordered over a week prior to the pickup date.

The additional time required to pick up the dolly resulted in the next day charge. Instead of working with me, the same store manager said that was the rules. The lack of communication and irrgregard to the stores inability to meet the agreed contract is unacceptable and a refund of the overcharges is expected.

Dear Sir or Madam:

The unit, 3110, in Prescott, Arizona was burgled, with approximately $7,000.00 shop tools taken. All efforts to resolve this unpleasant situation, have been ignored by U-Haul. Hopefully this will be publized, and will be seen by all. If you require aany additional informaiton, pleae advise.

Sincerely,

Charles R. MCCook

I will like to file a complaint on u-haul. I started working there June 6,2022 I got fired from January 6,2023 I feel like I got fired for no reason. The manager said I wasn’t doing nothing when I was doing something. I was always working taking care of the customer on the bey with the trucks checking them in and working at the register too. When other workers was calling off , I was always showing up doing shift. I honestly was getting pick on by the manager baby daddy. He was acting like he the boss instead of hear. The day I got fired she was in a meeting with him first talking to him. Then she call me into her office to tell me I fired. Like he making decisions for her.

I feel like that was family favoritism . She has a few other relatives working there too. Every time they do…

I had a complaint about kris west he really not a good Gm . then dude say kris west not gone do anything to them... Tajiri p selling weed and smoke and kris black car... I had a picture of kris smoking weed ...

What kind of GM let mike here my phone called on the phone mike said he would been let me go. I dont think kris west a good GM he think shawn got his back . i could bring the police there ..

when you walk and U-haul its smell like weed Mike always anger and have a gun on him i dont think he should walk and there at u-haul with a gun he are so scared he got some more anger to have a gun at work. He was telling me what kris west was letting him about that phone called why he was letting mike listen to my bussiness that was not right ...

I dont think kris west a good GM he think he…

We have been broke down on the side of the road since 2:39pm and it is now 9:06pm.we have not had anything to eat or been able to use a restroom. This is unacceptable!!The trailer brakes locked up and we are unable to move it We cannot leave it here because it will be towed with our belongings in it We have to be Arizona by Tuesday night

My sister Renalda Carter, who is now deceased rented a Uhaul form u all for me, TRASHUNDA HARRISON (who made the payment)the day before I was suppose to move. On the day of me moving into my place I was told that I was denied but the truck was already parked in the apartment complex off of 94.

I then called and explained to Uhaul what had occurred and that I would need to extend the uhaul. They agreed. Two days later I got a call from an employee from the Mexico road sight demanding I return the Uhaul.

I then informed her that I had already spoke with someone a couple days prior and explained I needed to extend the u haul. She continued to yell and me as if I were a child telling me that wasn’t an option and then she hung up in my face.

I then called bk and she didn’t answer. The next…

Customer service in the Uhaul store in Peekskill was rude. I get there and there's no cars, so I ask when there will be some available and the lady just tells me to come back whenever there is, and acted discriminatory and racist with a downwards tone towards me.

It was an old lady and doesn't even inform when there will be cars available, what I can do, nothing... just tells me to leave and come back when there's cars. Told her I'd give a complaint and she didn't care, just kicked me out.

Can you please have one of your store managers Maria Vick at the Amarillo store SW 6th st. to stop Haarrassing me on my personal phone I am a paying customer like everyone else. I wasn't even going to complain about or expect anything for free for the poor expirience I had, I won't get into all the details because things happen.

but I found drugs in my truck I notified uhaul 4 different ways that got me no where, i was seeking a solution and advice. Manager handled the whole situation wrong and has messaged me 3 times thru text message on a personal level and I don't appreciate it.

I feel I was profiled and now I'm being harassed and I will take legal action if she doesn't treat me like everyone else. I rented the truck and used it, I didn't damage it or leave it nasty like she's claiming…

Formal complaint about location 4110 E Sprague Ave, Spokane, WA 99202.

The general manager did not tell me that I couldn't back up with my auto transport hitch and failed to secure it properly, which had it not been caught would have meant my car would've fallen off when traveling. Had to call roadside assistance just to start my move.

Waste of time.. Set up a pickup, call me the day of pickup to tell me they can’t rent the truck for more than 2 days. That’s retarted as this company I hope you go bankrupt. Fucking losers

The U- Haul at 409 Prairie View Rd in Chippewa Falls WI. is very filthy! The bathroom is disgusting the garage where you drive into get to your storage unit has a garbage but the garbage is never emptied and over flowing with all kinds of crap.

We reserved a truck a couple of days ahead and was told the utility dolly would be inside the truck when I pick it up. Well it wasn't but I cane back and got one. Next when we decided to start moving or driving to the new place the truck cutoff or shut down and the oil light was displayed on the instrument panel.

We contacted the store and the call waa answered by the sales dept. So I never got a chance to speak with anyone else as it was high call volumes. Please advise as we returned the truck by 7:15 and left the key in the drop box.

I was told there rent for a up stairs unit 5x10 was $5.00 more then a downstairs. I was charged $119.00 for a 5x10 and the posted price was $114.00 , that does not seem right! I got 1month free but still had to pay $799 for the insurance, I could not find any kind of written statement on this for being charge more the what was listed .

I visited the U Haul place on 3001 Boxmeer Rd Charlotte NC 28269 on Saturday 1/28/23. We were told they were too busy to help us with refilling a propane tank. That is not how you do customer service or keep customers. I’m very disappointed by the lack of service and for the rudeness that was given to me. This is not the first time I have experienced terrible service at this specific location. If this is how U Haul treats their customers then I will refuse to use them again.

Thank you

Drove across town in Tallahassee to get my propane tanks filled. Tenn. st Arrived at 7:28 pm and was informed the propane service gets shut down at 7:30 . I have been to this facility before on many occasions and that has never been the case.

FYI my house hold depends on propane for heating. Thanks

My fiancee and I were completely ignored 3 times by " Lola" an employee we found SLEEPING on 3 separate occassions we came to this store in the last 2months. She was asleep on a couch in the front area...

, Asleep in the office, and sleeping on the front counter... Actual snoring!!? We have never been treated this way by other staff here. We were ignored by the manager when trying to complain about it, and have decided to take our business elsewhere from now on.

Uhaul, they were wrong making my reservation. And now they are charging me for delivery my u box to my house

On 12/30/22 I reserved a 26’ truck for 1/7/22 on this day I was informed 1 hour before my moved they they had no truck and that I would have to go 19 miles away to villa rica to get a truck!! So I had to pay miles back and forth when my move was local. I feel like I shouldn’t have been charged for something that was not my fault!!

Store, Dallas Texas @ Harry Hines & NW Highway. 2days in a row, refused service to refill propane tanks. Girl in office told me to unload tanks from my car and the service manager would refill. Mgr. said no more propane as he was too busy.

I wasted 2 days driving, waiting and still don’t have propane. Not Happy! Propane tanks advertise fast and convenient/ NOT! False advertising! Robert Black 214-502-1000

On the morning of January 7, 2023, I rented a 15' moving van from my local U-Haul dealer located at 155 Saw Mill River Road, Yonkers, New York 10701. The truck had 1/4 gas left in the gas tank. I was told by the U-Haul representative to return the van with the same level of gas in the tank.

Before returning the van, I made sure to refill the gas tank to 1/4 level. The same U-Haul representative who waited on me earlier in the day came out to inspect the van and the gas level. 00 refueling fee.

The gas level was at the 1/4 level. The U-Haul employee insisted the level was below the 1/4 level by about 1/16. 00 service fee. 00 refueling fee. 00 refueling fee. The gas level was 1/4 level when the van was brought back.

On dec31/22 I reserved a 26’ truck to be used on 1/7/23. An hour before picking up the truck one of the agents called me and informed me that they had no truck for me and that I would have to drive 20 miles to pick up a truck !! Which I did!! not happy about!!!

So I had to pay mileage and gas for a truck when I moved local and reserved a truck local and I don’t think this is fair to me, I always is your Company for all my moves, I feel like this wasn’t fair to me and they acted like they didn’t care!!

I believe I should have not been charged for miles and gas for something that was not my fault. Thank you.

Reservation1: made confirmed reservation. They changed my equipment, changed my reservation to a one-way 40 miles away. 39 each plus more gas. Filed to get my $50 as promised. Reservation2: Repeat of Day1 Reservation3: made reservations/out issues. When filling out forms I was suddenly escorted out of the building, told they couldn't rent to me because I my file had been marked as being a "high risk for crime" I am a grandma who has no criminal history, a clean driving record and

I didn't even get upset with them on reservation 1 or 2. I politely said that it wouldn't work for me and left to make a new reservation on a different day or place. The only thing I had done was file a formal complaint against the Bremerton GM, Rebecca Dane because after 18 REPORTED unit robberies in 10 months…

Our family has been a loyal U-Haul user. We recently had much damage to our home from hurricane Ian and have used cargo vans to help us. The last two have had tire issues. The first one almost being flat and the second one always losing air in its tires.

This problem cost us to stop many times, and put air in the tires doubling the time it took to evacuate our stuff. When we returned the van, we asked to speak to the manager who would not even come out of his office and talk to us face-to-face.

It was insulting, and a very bad experience we were hoping at least to discuss maybe a partial discount or help for that second day payment since it was no fault of ours. In today’s business world, I don’t usually complain, but it’s very sad when customer service no longer exists.

I am writing to…

Called with a complaint, manager hung up on me twice, refused to give me his last name the first 3 times I asked. He told me that I was banned from renting from uhaul again. 00 dollars just for the month of December, but being told I get rent from them bc I called with a complaint.

I expressed I would seek legal help if need be for the harassment from your employee.

2 miles away from the facility at 21930 Miles Rd North Randall, Oh 44128. Major problem, your business is sloppy. There is a constant beeping sound from your faculty 24 Hrs per day. For those who work it's annoying when your trying to sleep at 1:00 am for work.

The police were sent there today and confirmed it is this U-Haul. A workman is there now working on the alarm. But he gave the wrong number. Makes me wonder if any such person exist. The beeping continues. Your Management staff is uneducated.

The manager just yesterday stated it wasn't the alarm. I should be able to sleep in peace. I filed the noise complaint right fully so, fix your building. Thanks Carla Duncan 216-513-8862.

My debit card was charged $1400 and I was told it was a glitch in the system. Everyone I have spoken to has been rude like it’s was my fault my account is overdrawn and I have an overdraft fee added to my account.

Also my rent is due and my money isn’t in my account as of today. Now I’m about to have a late fee on my rent as well from a truck rental. I am do dissapointed in the customer service that I have received.

Nobody has said I’m sorry on behalf of the company. Uhaul please look into this matter . I’ll never rent from Uhaul again in my life . I’m about to be homeless from renting a Uhaul truck.

Rented U-Haul return it on time and refuel the finished mileage after turned back in Is In possible we put all the mileage on that truck I've seen it to many times they don't write they correct mileage down when someone else turns truck in now 291 dollars out my daughter account has two small kids single struggling to 56 dollars in her account they need to return her money asap or we will be calling fairshake and get her money and more for her trouble this is unexceptionable

I have been renting a self storage with u haul for over a year now. My unit is always paid for on time and i never have gave them any problems since i started renting there. Today i was in the middle of moving and stopped at the u haul in kingwood tx i had all my dogs my baby and myself and iwas trying to get all of our things in before the storm.

So i accidentally let the door close behind me with my car keys and my swipe key inside i was never given an access code only my swipe card so i call u haul who tells me to call the manager for an a access code so i call and text and tell her my problem and let her know my child and i were locked out in the cold and she looks up my account sees im paid in full and

tell me a code to get in and i go to use the code that is for some man and not…

Someone gave my name, address and phone # as a contact when renting a unit. I did not authorize this and now I get monthly bills addressed to ME at MY ADDRESS! I am no legal expert but I do know this is illeagle. When I called to have my information removed from the system, I was told the person who rented the unit had to do it. It has been over a year and they are still harassing me with this. The location is: Uhaul 451 S River Rd BEDFORD, NH 03110

The Person who rented the box is Brian ODonnell, someone I have not contact with. If I continue receiving mail and my name has not been removed from this account, I will seek monetary compensation for damages.