UPS Customer Service
Rated 1.23 of 5 Stars
Based on 341 Complaints

Contact UPS Corporate

Toll free phone number: 404-828-6000

United Parcel Service (UPS) www.ups.com is a global delivery resource that provides service from beginning to end of shipment. Freight is delivered to 200 countries and  territories, employs 354,000 in the United States and 81,000 in foreign countries. Revenues were reported in 2014 as US 58.2 billion.

If you need help with packaging, delivery or tracking of a shipment your first call should be 1-800-PICK-UPS (1-800-742-5877). Outside the US use this number 1-800-782-7892.  To contact UPS CEO, David Abney by postal mail, address your correspondence to the corporate office at UPS Corporation Headquarters, 55 Glenlake Parkway NE, Atlanta, GA 30328, USA.  The corporate headquarters phone number is 404-828-7123. You may find this page helpful with contact information for packages, employment and media.

UPS was founded in 1907 in Seattle, WA as a messenger service. The company has grown to include ‘UPS Solutions’ with 58 million customer tracking requests daily. There are 1,000 US Customer Centers, 1,000 authorized UPS outlets and 10,000 UPS drop boxes. The ground fleet numbers 99,000 and the air fleet, including jets and chartered planes number 500.  Social media presence for UPS is found on Facebook, Twitter, Linkedin and Google+.


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UPS Contact Information

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  • UPS headquarters address

    • 55 Glenlake Pkwy. Ne
    • Atlanta
    • GA 30328
    • United States
  • Company website

  • 1-800 phone number

    404-828-6000
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top UPS Complaints

Browse more than 341 reviews submitted so far

20

I submitted the following complaint this past Tuesday morning (March 5) and only received an auto-response - nothing more. Never contacted and now submitting it to the UPS Corporate Office

Dear Manager/Supervisor of UPS Store 6723:

My wife and arrived at this store (Pleasant Grove Blvd, Roseville, CA) around 8:35 a.m. this morning (Tuesday, March 4, 2024).

The customer service person on duty was rude and completely unprofessional.

I was returning a package from Amazon. This item was in its original product box (unopened) but did not come in a separate (second) box. It was wrapped in clear plastic when it arrived.

In a sarcastic tone, she tried to direct us to use the self-service kiosk which we have used in the past.

Then she indicated we needed to buy a box to return the item.

Again, I stressed the item did not come in a separate box and I am simply trying to return the item the way it arrived.

I did not want to pay $4 for a box to return a $15 item.

I asked for her name (she refused), the name of her supervisor (she refused), and a telephone number to lodge a formal complaint (she refused.)

All she gave me was this email address.

The other 2-3 UPS stores we use have had great customer service and always willing to help out two elderly Roseville residents.

This lady needs some serious retraining as well as a reprimand for her so-called "customer service" skills.

I would like to receive a response to this complaint by this Friday, March 8, 2024 or I will forward it to the UPS corporate offices.

Thank you.

Dr. Roger C. Andersen
Roseville, CA

20

Called customer service because they couldn't deliver a package, citing "incomplete address'. However, the call representative confirmed that the address was complete based on what was on the label and what I provided. When I asked her if she could tell me the reason for it being undeliverable, she said that it was because the address was incomplete but when I asked again if the address on the label shows up as complete in her system, she said 'yes'. When I asked for options on how I can help to make sure it shows up as complete next time (even though she confirmed it was complete), she hung up on me and marked my package as undeliverable and that no further UPS agents would be able to help so I couldn't even call back to ask for a different representative. What kind of customer treatment is this?

20

I ordered an item and UPS delivered my package.to the wrong house. They took a picture of delivered package and sent it to me saying it was delivered. I have no idea where this house is! Because they delivered it they say they are done. I have talked and emailed for 6 days and get nothing.

20

I would like to submit a formal complaint regarding issues and delivery service. I reside in Jefferson Parish in the State of Louisiana. On several occasions UPS delivered packages to my address: 627 Pailet Ave, Harvey, Louisiana and 70058. I contact the customers and informed the delivery. I arranged and scheduled a time to pick up their package. Also, I returned packages with the incorrect address. I am trying to provide pertinent information to resolve this issue. Maybe the staff is not sufficient. More employees are needed for the holidays.

20

I had to pay almost 80 dollars to deliver some baby shower stuff from California to Tennessee and I received a picture from my cousin when she got it that the box was destroyed. I get that they ask if it's fragile or if there is a value of 100 dollars in the box but regardless, I don't think it's very professional to absolutely destroy something we pay so much for. I had the same issue with a shipped box 2 mays ago where everything in the box had to he rewrapped because the box was so messed up it had torn the wrapping paper. These drivers have no regard for anything.

20

I ordered a couple parts from a company 1 was sent fed ex no problem to my work address. The other was sent ups same address. The delivery driver then attempted delivery at an old residence address and stated we moved. That address was never even used or on the shipping lable to begin with. Ups needs to fire their drivers in kamiah idaho. This is not the first time either.

20

I've ordered and paid a delivery to Austria on September 7 to be collected in the very day and p+aid for a three useful days delivery.
The parcel was colected on September 8 in the morning by UPS and for the moment UPS has no idea where the parcel is.
The tracking number is 1ZY535306893452649 and it has the message "Label Created".
It should be in Vienna Austria today and, despite my insistance with portuguese UPS, I really don't know what happened with the parcl, which has Portuguese food for my son in Austria.
This is not acceptable.
I've tried for several days to know what is going on. Today I spoke to Maria Silva from UPS Portugal and asked to speak with her boss for this matter. He opr she didn't contact me.
I've paid 155 € for a 3 day delivery and i've got no ansqers from UPS Portugal.
This is incredible for a company like UPS.

20

5 times we called, 4 of the times we were told that the address was incorrect. Now when it was first set up the driver reported that the Co., was closed by the time he had arrived. How can it be right on first attempt but wrong the other 4 times, to top it off to have a CSR hang up on me. I can call it as I see it disgusting and incompetent. I am going to pursue this higher up the chain too. I have lost all respect for UPS.

20

Being told to expect delivery on one day, stayed at home to receive parcel. No delivery made. Next morning got the same message on my phone. Stayed in . No parcel and no explanation. Shocking service.

20

SENT OUT A NDA PACKAGE 5 DIFFERENT TIMES WAS LATE ALL 5 TIMES.
1Z3Y24090197434713

20

I have had multiple packages left in the woods at the bottom of my driveway. My driveway is 1/8 mile long and paved. I don`t understand why UPS tells there drivers they dont have to go up the driveway. One package was my life giving prescriptions and the other was a box with white drapes, both were left on the ground during rain storms! This is ridiculous and if I could find another way to ship I would along with most of the people in my vicinity! We live in Pine Co, My specific address is 98 Nova Rd , Pine CO 80470. My UPS driver in the past was aesome and never made these mistakes. My neighbors and I have been told that UPS made it a policy that the drivers cant go up driveways? Why Not, We pay enough!!

20

I called into UPS this morning about my package that's supposed to be delivered today. A representative told me my package will be delivered between 12:45-3:45. It wasn't delivered by 1:30pm so I called into UPS Customer service again and the 2nd representative told me I'll have my package within an hour. Still no package. I called a 3rd time and this time I asked the representative to see if they can let me know how many stops the driver has until my package is delivered. He told me he couldn't do that and it will be delivered by the end of the day today. Everytime I called in each representative gave me a different answer none of them called dispatch as I was requesting to let me know how many stops until my package was delivered. To be honest I'm very feed up UPS this is the first package that had too be delivered thru them and each representative lied to me on several occasions about my package. I'm very turned off by UPS and from now on if I have to get a package thru UPS it's truly going to upset me. I'm very turned off by UPS and I never want any of my future packages delivered thru UPS

20

First of all the driver never attempted to deliver my package but placed a sticker on my door. That's just a waist of gas and time. Driver never read my sign or rang my doorbell and never attempted to knock on my door. Calling the call center I spoke two supervisors that are completely unprofessional and incompetent. Lesley said was going to call me back within an hour in regards to my complaint. She never followed up with me. Then I call back one hour and half later. I ask to speak to an actual manager and John misrepresent himself as the manager. He tells me he spoke with dispatch and the driver will come back today and deliver my package. I feel in my gut that both managers are speaking dishonestly. It's about 7 pm when I call back and I speak with Mekayla and she verified with me that my package was never going to be delivered to me today. It's sad and frustrating that it took 7 hours and forty-five minutes to find out I would have to pick up my package. Thank you Mekayla for your willingness to help me and helping me with my complaint and calling me back as promised. Shame on you John and Leslie for being the most useless managers ups has hired.

20

Ups you are cohstanly delivering my package to wrong street my address is 6866 Shannon Dr not Rowley Dr I don’t know how the drivers can mistake probably dried and Shannon Drive but they do quite often I don’t think they even look

20

I was at your UPS Store on Riverside and Mulford in Rockford Illinois. I was sending off an email and as I was waiting to see whether it went through or not I heard two people in the back room arguing. There was a line of people waiting to be served and one of your employees were in the back room arguing with a UPS driver that went on for a while there were two guys working at the store and one of the guys were in the back room arguing and as we were hearing it I went around to the back of the store and the door was open and they were outside arguing and I said to them you guys need to calm down there's a line of people waiting to be served so I went back around to the front of the store as I was waiting for my email and the guy that was arguing came back in and I said to him there's a line of people waiting to be served and he got agitated and told me to get out I told him that I was waiting to confirm whether my email went through and he said to me don't worry about it it's not going to happen today. I don't live too far from your store and I have done a lot of transactions at your store this is the first time that I've ever heard or been treated like that at your store. Thank you Ronald Johnson

20

My pkg was scheduled for delivery on Monday at 5:30 it showed at 7 the driver left a notice. I asked for the pkg to be resent back to my home address and it magically disappeared.

20

I've ordered lawnmower tires twice but once it gets to the Jackson, MS hub they got lost and I've had to get refunds from Home Depot. I've ordered for a third time and unfortunately it's being shipped by UPS, but I'm having it shipped to the store and hopefully that makes a difference.

20

My name is Isaac J Ponder Sr. I had a package that was misdeliverd by UPS. I've called several times and have not received returned call. I was home all day waiting for my package with the front door open. At 3:30ish I received a email stating my package was delivered. I have several ring cameras on my home to prove that my package was never delivered to my home. It was signed for and misdelivered to another address.

20

I paid for 2 day delivery of an FBI background report for a time sensitive employment visa. After 1 week I contacted the agency handling the expedited request and learned that it was delivered to the wrong address with no signature request (there was even a picture of the letter). I filed a claim and after 4 business days I was told that it was closed and I should take up receiving a refund with the sender. The individual I spoke with was rude and short when I asked what can I do, as this theft (it was delivered to a specific address at an apartment complex) made me susceptible to identity theft, as the specific report/paper is not a typical background check. She said there was nothing that could be done and began telling me to get a credit monitoring service for 1 year. I find this disgusting and subpar in terms of taking responsibility for their issue and not actually going to the delivery location to ask questions.

20

been trying to get a pickup waited from 9 am to 10 pm every time we call get a different excuse it will be hare by 7 then 9 then 10 then 11 then next day to find out truck broke down will be there by 7 called again to complain found out that): we weren't set up for a pickup and they sent the packing slip to California without a package ( how stupid is that ) we work 3rd shift 11-7 then what for package between 9-10 then back to work now waiting and hoping it will be picked up today (by 11) so I can go back to work! isn't nice to no there's a trucker driving out there who hasn't slept in 3 days and doesn't do meth and coffee and no-doze isn't working @!$%*? system is gonna kill me!!!

20

been trying to get a pickup waited from 9 am to 10 pm every time we call get a different excuse it will be hare by 7 then 9 then 10 then 11 then next day to find out truck broke down will be there by 7 called again to complain found out that): we weren't set up for a pickup and they sent the packing slip to California without a package ( how stupid is that ) we work 3rd shift 11-7 then what for package between 9-10 then back to work now waiting and hoping it will be picked up today (by 11) so I can go back to work! isn't nice to no there's a trucker driving out there who hasn't slept in 3 days and doesn't do meth and coffee and no-doze isn't working @!$%*? system is gonna kill me!!!

20

1Z6525780398040420 in Georgia for 4 days,8 hour drive from sender in Georgia to receiver in Florida,makes USPS look like geniuses,I can't imagine an excuse for this.

20

Repeated service failures. keep getting messages that address is invalid but when I call customer support they verify that the address is correct, and usually the package is delivered the next business day (there was 1 that was sent back to shipper even after calling customer support). I have not had any delivery failures with any other carrier, and customer support tells me every time that someone will call me before delivery but no one has called.
Today was the 4th time in 3 months.

20

The lack of service from ups is extraordinary. I am so fed up with them. I waited all day yet again for a package that was almost an hour past delivery time. There is no way for me to know if they are out there other than to wait looking out the window... I finally had to get something done other than wait for them and watched for them with a security camera. If I hadn't have seen him he would have been gone so fast my head would spin. He wasn't really interested in getting me my package at all. I told the driver I had know way of knowing if he was at my house or not. He offered no solution and rudely asked me if I wanted my packages or not. Otherwise he would just take them. I will tell every company I order from that I do not want ups delivery. They are horrible and absolutely nothing happens when they are rude or screw up. The delivery before this one my husband had to drive 58 miles to get our package because the package was not even on the truck. I spoke to a "supervisor" who offered no apology and said we could come and get it or not. He also threw the driver under the bus. Apparently the buck does not stop with anyone at ups. If I was that bad at my job I wouldn't have had one. But apparently crappy work ethic and bad attitudes are all the rage.

20

Package confirmation email for delivery Saturday July 29 to residence on city street, 2-4 people were at the home all day. Door bell was not rung, 'attempted delivery' notice left, with no name, no numbers, that our package would be taken to ups depot for pickup. NO offer of redelivery. After much searching for a number to call, and the automated service could not grasp the redelivery address, a person came on the phone who repeated that the item would be taken to depot for pick up in two days, 7/31. Email notice came the next day that this package was out for redelivery; people there all day waiting for delivery by 7PM, but no door bell rang; was it available for pickup? no, ups did not know where it was. No delivery on 7/30 or on 7/31. On 8/1, it could be picked up at depot ½ mile away. This is the second time this delivery person failed to ring the doorbell for a delivery to this apartment, and apparently simply saved time by dropping off a half written notice to go elsewhere to pick it up; Really annoying, from the lack of bell ringing twice, no delivery, the lack of notice, the three day delay..

20

7-29 ups didnt not delivery my package, never tried lied and said my street was blocked and it wasnt cause i and my husband were outside installing camera, i called 4 times to have my package delivered, and each time i was lied to first was told it will come back today second it will be here by 5pm then i was told it will be here by end of day and guest what no package, the woman at center who calls the driver said it would be here she lied, i looked at the delivery man in his face as he was eating a sandwich driving down sayers str as he turn and kept going not even stoping in front of my apartment,, usp is the greatest for lying and not delivering packages i have had nothig but problems with them and now my sister has to put off her wedding because here wedding band and his were the packagae that never got delivered, ups needs to be accontible cant even trust none of them

20

7-24-2023
Tracking number: 9205 8366 935 5
Missed delivery on 7-22-2023. Today, 7-27-2023 UPS truck backed into my drive around 3:00 p.m. I went to the stoop to meet driver as signature was required. I waited. Engine turned off, I heard doors banging and driver singing. Engine started up and truck drove away.
Called 800 833 9943 spoke with Bjorn. He said I would get a call or email in one hour. I have received neither. UPS app says package still out for delivery. Where is my package and when will I get it please?
Robin Hornstra 9099 MossyBrook Road Mechanicsville VA 23116 804-305-4621 robin.hornstra@gmail.com
Sent above explanation to UPS Facebook page: response:
7:27 PM 7-24-2023
Hi Robin, our record indicates your package is currently out for delivery, and we have to wait for further updates on the system. We do not have any information that an attempt has been performed.
Our local team is currently working on your case and you will be contacted with further details as soon as possible.-Serch
You sent
Thank you. How late might a package arrive?
8:25 PM
Residential deliveries are generally made between the hours of 9:00 a.m. and 8:00 p.m., Monday through Friday (excluding holidays) & sometimes later depending on the driver workload. - Serch
9:02 completed BBB complaint
Contact info:
Robin Hornstra, 9099 MossyBrook Road Mechanicsville VA 23116 804-305-4621 (voice or text) robin.hornstra@gmail.com

20

RE: DELIVERY TRUCK DRIVER COMPLAINT - LICENSE PLATE #850112

To Whom It May Concern:

I have had multiple, chronic health conditions/diseases throughout my life (type 1 diabetes, heart failure, fatty liver disease, bipolar disorder, etc). For the most part, I work hard to maintain a positive outlook on life anyway. Sometimes, however, someone will come along who treats me in a less than desirable fashion or is lacking professionalism and I lose my veneer of calm positivity. Unfortunately, this was the case this morning with one of your delivery drivers.

At 11:47 a.m. today, I went to The Summit at Fritz Farm in Lexington, Kentucky to have a nice lunch with my Mom at Grimaldi’s Pizza. I dropped her off at the door while I went to park in the nearby handicap spot, as I am permanently disabled. When I approached the spot, I discovered there was a UPS delivery truck blocking, not only the sole handicap spot that was near Grimaldi’s, but three or four ordinary spots. I was shocked and amazed at the discourtesy of the driver, to block a handicap spot and prevent paying customers from spending money in the nearby stores/restaurants.

As I was still shocked, I noticed the driver at the back of the truck about to move a very heavily loaded dolly/cart. When I mentioned to him that he had blocked the only available handicap spot nearby, his lack of professionalism was appalling to say the least! He raised his voice, said something I could not hear (fortunately), then asked me (with noticeable aggression) if I could see that he was working.

We traded angry words (I had planned to ask him next how long he thought he would be, as I would wait for him to finish; but I never made it that far) for about ten minutes in the middle of the street (he even stopped his delivery long enough to make fun of me for hitting the curb when I parked very far from my destination as he indicated I should).

Please feel free to reach me via the below email address, should you require further information.

Sincerely,

Lana C. Gratzer, CPS
Lana1975KY@gmail.com

20

My inlaw bought S23 ultra for
me. It was sent to California through UPS. Up till now, the receiver has not gotten it. It is mu first experience and it is not a good one. Tracking number is 9510814555373177771503

20

The delivery driver had "attempted " to deliver my package which has no instructions for them & if its a item issue i was not informed that i had to b home inorder to accept the package, 2 other packages were delivered earlier this same morning and i wasnt at home to accept thoes this keeps happening its as if im playing russian rouleete with ups & unless special instructiony there should b no reason they can pick and choose wat packages im supposed to kno i am to b home to accept or i dont.

20

Three times now expensive packages have been thrown out in the yard today in the rain a 400+ dollar package they say they are scared of the dogs but if the car is in the carport they have no problem putting the package on the porch.

20

It's very unfortunate how many incompetent workers I had to deal with today. It took 5 different phone calls because your employees thought it's ok to transfer a customer while they're speaking. Very disgusting and unprofessional customer service. So an issue that should have only taken a few minutes to handle took over and hour and multiple phone calls. I created a shipment online at 9:57 am today. Scheduled pickup for the package, when the ups driver arrived to my home he asked where's the label? At this point I'm confused, I double check my email and browser tab. No label was sent to me. Then I'm explaining this to the first representative named Adam and explained that I was not logged into an account when this occurred. He proceeds to ask for my account number then tells me that you need a label for the package after I thoroughly explained what happened. How am I supposed to have a label that was never generated at all? Technology does have errors and malfunction take place. I proceed to ask for a manager he asks why? I state because I clearly am explaining to you the issue and I am constantly repeating myself because you aren't listening to me as though I'm not speaking English or something. Instead of saying hold on he transfers me to a line that's repeating the locations you have while I am speaking. To make matters worse I call back and the next representative I get I explained exactly what he did transferring me while I'm speaking and she does the same exact thing. The fact that your company had no problem taking my funds easily but didn't want to assist with rectifying the situation that was an error on your end is a big problem. All morning time out of my life calling over and over because no one wants to do their job is a joke. Hire better people and retrain them. You know what time my issue was resolved at almost 2pm and I created the shipment in your website at 9:57 am that is extremely alarming and shows a lack of competency in your end. I'm truly drained and disgusted with the mistreatment I received today. I'm pretty sure you can look through your records and see how many times I called because none of your employees can resolve a simple task. I know very well that call centers record calls and you have to advise a customer you're transferring them. Very disgusted. A waste if my day that I can't get back because your employees think transferring customers for shits and giggles because they're too lazy to do their job. What a joke.

20

I visited store 0241 and was put out because I would step to the side and let everyone go before me before the clerk would notarize my papers. I waited my turn inline and the clerk was upset when I said no and that I am a customer no and he supposed to help me because I’m needy in line. I called the police and they told him it was unjust and goes against the code of conduct. The cops made him notarize my document. That experience was humiliated and will forever hurt my feelings. This is a franchise location with an owner I could not reach.

20

I'm tired of my packages being dropped off on the ground beside driveway where it cab be ran over or even stolen .. why is it not being brought to my porch ? This has happened more than once

20

Greetings
I received a notification from UPS that a package was delivered to my residence. It was instead delivered to the local post office. Though I'm not questioning the delivery process, I do object to the incorrect/misleading notification. I've never had this issue in the past with UPS, which leads me to think the delivery person entered the notification in error. This is a system or training issue that should be corrected.

There is a liability involved in the case of a client going around the neighborhood to check to see if a package was delivered to the wrong door. This has happened before. Neighborhoods are not always safe and going door to door can be a liability.

The customer service on the phone in India was thoroughly useless, not only in understanding/addressing the actual issue but in the manner in which the conversation was handled (7/15/2023, 12:45 pm CST), suggesting I use a different shipper. Really? Is it expected of customer service employees to direct clients to competing carriers? Respectfully,

JDP

20

Sent a package from a local UPS store. The package never arrived because they said the address didn't have an apartment number. It's a law firm!!!! There is no apartment number. On top of that it took almost two weeks to send the documents back to the UPS store from where it was sent. I didn't get a refund, but was told if I wanted my package to arrive the next day, I would have to pay $44.55, which I did because I really needed to get the package to my attorney. The person who took the information and my $$, did not scan it correctly, so it is once again being returned to the UPS store, and it's taking another three days to get it back! I was told I would get my $44.55 back, but I would have to pay another $12.00 to ship it out once again. Say what????!!!!

Moral of the story. Do not use UPS. They are imbeciles!!!

20

My complaint is specifically against the driver who delivered my package. Tracking # 1Z 047 6YW 03 8074 8557. He displayed a very unprofessional attitude and does not represent your company well. Perhaps the local area is desperate for drivers. This guy didn't seem to come from any sort of professional experience in dealing with people. Everyone's not a people person I understand however there's no excuse to be rude and disrespectful to people either.

20

This is the 2nd time I was to receive a package that shows delivered on my porch, but no package is left. Recently I was expecting 3packages from QVC according to your tracking all 3 packages show delivered on 07/08/23 @5:26. I only received 2 packages on that day I looked on my ring camera and you can clearly see the driver walk up with 2 packages. So, my question is the 3rd package that ups is claiming was delivered. Clearly WAS NOT !!! one of 2 things happened your driver prerecorded the stop and only took 2 out of his truck or he intentionally left the 3rd package in is truck for whatever reason...
I have had problems with this driver delivering my packages where he states he left them on my porch and packages are not there. Yes, I get reimbursed for the package but most of the time item is no longer in stock. I would appreciate an explanation as to why this keeps happening???

20

Cannot change delivery date for ups pachage, even though I have a MY Choice account

20

UPS is an incompetent nightmare. Repeated delivery problems. Wasted all day waiting for them and all evening trying to get past their robot to a human being. Calls dropped, human being unhelpful. I WAS HERE all day. If they can't wait for me to answer the door or use the call box, they could have called me. Repeated problem. Next delivery: three days hence.

20

I have been a UPS MY CHOICE member for many years. My online ups my choice instructions clearly state that my packages are to be left at my APT front door. I live in a small 7 story modern brick building in Denver Colorado with 2 huge elevators. The Main Door to the Building is open 24/7. Between the Main Front Door and the Security Door is the 6-foot Foyer area. On the wall right inside the Main Front Door, there is an easy-to-use Tenant Call Box with Instructions that a 6-year-old can read that requires just typing in the 3-digit tenant apartment number. Well, lately there is a LAZY UPS Driver with no work ethic that refuses to follow my UPS MY CHOICE instructions that clearly state that my packages are to be left at my APT FRONT DOOR AND NO WHERE ELSE. Today I had a ground delivery. This UPS Driver had the nerve to state that he delivered my package to the Foyer, so he PURPOSELY AND KNOWINGLY ignored my UPS MY CHOICE instructions. This makes me furious as it is usually the young drivers that are so very LAZY with no quality customer service manners. I am a 69-year-old senior citizen Lady who is sick today, so I have no way to retrieve that package from the Foyer. I think this lazy UPS driver keeps ignoring the UPS My Choice delivery instructions because his UPS Supervisor and Instructors tell him to ignore the UPS MY Choice customer instructions. UPS Customer Service phone # is a complete joke as I report this problem over and over to no avail as this happens over and over again. The UPS Denver Office Managers/Supervisors are rude and arrogant and continually make "excuses" for the UPS Drivers who ignore customer delivery instructions. The female Denver UPS "so called" Manager/Supervisor who did call me 3 times a few years ago is just a horrible human being with no customer service skills that had me in tears and just encourages the bad behavior of UPS Delivery Drivers who ignore customer delivery instructions. What a joke that UPS even has that UPS MY CHOICE option for customers if they tell Drivers to ignore the MY CHOICE options. In conclusion, UPS just needs to be completely Dissolved forever with horrible management. The UPS Corporate Managers are even worse than the UPS Denver Managers/Supervisors. I pray every day that UPS goes completely out of business and that God convicts these Managers/ Supervisors and Delivery Drivers for their bad horrible customer service skills. SHAME ON UPS FOR HORRIBLE LOW-CLASS SERVICE. I also pray that the UPS Drivers that do their job properly quit UPS and go to work for a Delivery Service that honors excellent customer service.

20

Useless to file a dispute!

20

I waited here all day for my package and the driver showed up here and left without knocking on a door to ask for a signature that I didn't know was needed either..He showed up walked down the driveway then just left git it on security camera no attempt to knock was made, now I have to wait around all day again tomorrow, this is unacceptable.

20

UPS delivered 1,000 feet from the highway to my house for 22 years. All of a sudden the driver refused and threw packages in the woods and on other property’s not mine for me. The terminal manager told me too bad so sad and would not help at all. We are in out 70s and I can’t lift some of the heavier packages. I wish corporate would straighten out the Midway Ar management and actually serve their customers and not harass

20

Either our delivery person can't read or they're lazy good for nothing idiots who simply don't care about the customer or how they represent their employer. I hope they simply can't read.

Both my wife and I work and are not able to take off so we can sit and wait for a package. Someone has to sign for it so I put a very clear note (see attached) on the front door asking that they deliver it to the back apartment where my 90 yr old retired parents live, who I arranged to be ready to sign.

Instead, they leave a sticker saying we'll come back tomorrow and someone needs to sign.

This is pure laziness and the person should be reprimanded, sent home without pay for 3 - 5 days and put on probation. Does UPS not care about how their drivers reflect on them?

Please make sure this person doesn't deliver to my address again. Find a 60+ driver who was raised with integrity and a work ethic to be admired.

20

Because they lied I've been waiting for a delivery said it's going to be delivered today at 7:00 p.m. and I go back to look and it says tomorrow and it's already here in Louisville I don't get it UPS ain't nothing but a liar I will never use them again!! Quit lying to your customer UPS and leave for real!!!!

20

I live at 501 north 12th ozark arkansas... I had package delivery and ups sent to walmart they delivered the package. I didnt receive anything at all. I live in apartment with ouside and indoor cameras which show no delivery. I am putting more cameras to help more of us prove what pranks arent funny. I am hiring an attorney to take ups to court and ask what happened?.

20

Dear Sir/Madam

OUTSTANDING / PAST DUE $180 REBATE DUE TO ME FOR MY UNDELIVERED PARCEL
___________________________________________________________________
I have persistently followed up for the $180.00 refund due me for an unshipped parcel. I am extremely annoyed with UPS':
1. Poor Customer Service,
2. Lack of listening skills,
3. Lack of follow through
4. Contradictory commitments

I have wasted a huge amount of time on this matter and expect compensation for my efforts. Today I was left on hold for over 40 mins waiting for a supervisor to speak with me and when no one came back on the line I hung up

My parcel left Oshawa, was sent to the Mississauga/Concord location however; Canada Compliance UPS contacted your UPS Oshawa Store requesting they call me to pick up my cash prepaid parcel: Tracking # 1Z84WW896765512323 Shipment ID MA4KPNBKH5C14 as it could not be shipped to Germany or returned to the originating UPS Store#219.

The store provided me with the updated information, stated they could not refund my cash payment for the shipping costs and requested I make an appointment with the Head Office location at 1930 Derry Road East, Mississauga, ON L5S 1E2. Canada. Phone 1 - (905) 362-2044. 1-800-661-6232 or 1-800-742-5877. Having followed through with the instructions, I made an appointment with Head Office to pick up my unshipped parcel the following day and confirmed they would provide me with my cash refund. After my 3 hour drive from Oshawa to Mississauga I provided my ID, signed for the release of my parcel and requested my refund. They then informed me they had failed to process the refund paperwork but assured me it would be done in 3 days and I could pick it up at Store#219. Again Head Office failed to process my refund. I have repeatedly followed up with the store and Head Office for my refund.

UPS Store#219 advised me cash payment refunds for undelivered parcels cannot be provided at the Store level. This must go through Head Office as cash payments are e-transferred nightly to them. UPS Store#219 sent an inquiry and assured me Head Office would immediately process my refund at the time I picked up my parcel. I returned to the store after picking up my unshipped parcel and informed them Head Office failed to provide me with my refund but they had assured me it would be processed in 3 days. I returned to the Store#219 three (3) days later to find my refund had not been processed again. The Store sent an email requesting my refund.

I have followed up with both Head Office and the Store on several occasions since that time for my refund, have requested my dispute be escalated to a manager however; no one has gotten back to me and I was also left on hold for 44 minutes waiting to speak to a supervisor/manager. No one picked up the call transfer. I have been given various excuses during my numerous store visits and phone calls with the latest being UPS has refused to refund my payment.

1. Stores do not have funds on hand to deal with refunds.
(Yet they have a daily cash float for day to day business requirements.)

2. Stores are not authorized to refund cash shipping expenses. They are e-transferred daily to Head Office and must be refunded back to the Store who in turn contact and refund the customer.

3. Head office handle refunds and rebate cheques are sent to the customers' address.

4. Head Office makes false commitments to both customers and stores which create numerous complaints. These are never resolved

5. Head office fails to follow through written policy and procedures.

Today I called head office to once again request my refund. I have spoken to various Customer Service Reps and one who said she could not see a file for me on the system and knew nothing about what was being done. I challenged her stating; while my file may not appear on her current screen; it is on another which she could locate using the tracking#. Upon delivering this information she was able to locate it, read aloud the full content of the dispute verbatim and then inform me nothing had been processed. Being annoyed I informed her I had listened to her previous false information and was upset with what appeared to be lies and/or unwillingness to provide customer service. I requested my call to be transferred to a Manager or VP. I was transferred to Desiree, a supervisor. I reinterated my request was to speak to either a Manager or a VP. She informed me while she could not directly transfer me to a specific District Manager she could forward me to the queue whereby I could escalate my issue. She also stated while this dispute was not normally handled by her department; she did have the authority to issue my full $180.00 credit. In closing I confirmed $180 would be refunded to me and she confirmed; but then stated a refund less shipping costs from Oshawa to Mississauga would be forwarded to Store 219 and would be ready for my pick up June 1, 2023. I corrected her stating the agreement she had made was to provide me with a $180.00 refund. I had spent several hours attempting to resolve this matter and required compensation for my time and efforts. Desiree agreed and confirmed $180.00 would be sent.

I was contacted by Store #219 about an hour after my conversation and agreement with Desiree. They informed me Desiree had forwarded an email stating she would forward a rebate less Oshawa to Mississauga shipping costs. Once again, this is contradictory to our agreement and I informed the Store of this. They have sent an email to Head Office in attempts to resolve this matter. I have received no email or call from your Head Office and since that time Store#219 has informed me UPS is refusing to refund me my money.

You did not provide the service I paid for therefor you are legally required to refund my $180.00. I am prepared to litigate and contact the press regarding this decision.

Jeannette LaCroix

20

Got an email about having some frozen food to be delivered to my house. When it arrived it was melted. (WellCare) food. They come by our house all day long and is right on 7 routes that pass our house. I don’t understand why we are always the last stop every time. But this takes the cake when they wait till 6pm to deliver frozen product. So angry. This new manager at the Kosciusko Mississippi office is not capable of running a business and doesn’t know how to manage very well. Got to pay attention to what is being delivered. Before he took over we never had an issue.

20

I'd rate them a negative number if I could. UPS damaged a piece of artwork I was shipping to an auction house. Delivered 5/16/23 I tried to file a claim and everything said to do it online, but the website wouldn't accept the claim and said to call. So I call and the phone system says you have to enter claim online and won't for any reason connect to a live agent. I tried again the next day with the same result. Eventually I spoofed the chat feature on the website to get a live agent but they said I had to speak to the "Damage Department" and call back the next day. No actual customer service like an apology or let me make a note in your account and have them call you, no to next day I'm back to spoofing my way through the chatbot and an agent takes down my info and files a claim on 5/19/23, but when I get the email confirmation UPS is looking into the problem a few hours later they've filed it as a lost package not damaged. I email UPS to correct this and on 5/22/23 UPS just cancels the claim saying the package was delivered! I told the agent several times and tried to get UPS to acknowledge it was damaged! and instead of forwarding my information the appropriate department they just cancel! Great service, NOT!
I go through the hoops of reaching a live agent again and finally get connected to the correct "damage department" and finally get a claim going on 5/22/23 but now UPS sends a list of photos to take that runs about a mile long and wants to inspect the original shipment packaging.
I've shipped a few hundred ebay packages since the start of the pandemic and unfortunately the 2 or 3 had issues like being lost or damaged. Neither FEDEX nor USPS even wanted photos let alone to inspect the packaging and guess what they had decent customer service. USPS for as much as people complain are actually quite responsive. Anyways back to UPS and my claim. It's been a week of runaround and the auction house has disposed of the original packaging and now UPS is denying my claim because of that. No apology. No understanding that their crappy system designed to deny customer claims took a week to navigate and that's why the packaging is gone. No listening at all. UPS destroyed my minimum $700 (insured value) artwork and charged me $100 to do so and they won't tkae any responsibility.
Beware of shipping with UPS! I'll never use them again.

20

This is my current UPS 5-week headache that "No One" can provide an answer to. A package was mistakenly mailed to my P.O. Box. UPS does not deliver to P.O. Boxes, which I now understand. However, this is where the story becomes unexplainable and unacceptable. Instead of my package being returned to the UPS facility to hold for a new shipping address, it was instead delivered to an unknown third party. Why? I never submitted the address, it is not listed on my UPS Choice page, and no one can explain why you would take my package and give it to someone else! I followed the established procedure by filing a claim. I was informed by a UPS representative that the package would be tracked and I would be notified of the results. 5 weeks later no response and no answer to the question "Why Did UPS Give My Package to Some unknown Person" and now will not give it back!

20

Horrible customer service from investigations department repeatedly. Always getting cut off & talked to in a condescending tone & have no understanding or empathy for customers regarding issues they’re calling about.

20

Edit
Description of complaint:
On April 4th my wife contacted the UPS store #1856 in Lexington MA to inquire about the cost of shipping a Villeroy and Boch Basket weave dinner service for 8 and was told approximately $400.00. Her sister took the dinner ware to the store on 4/9 to pack and ship. They charged her over $1100.00 including $70,00 for insurance. Shipment arrived in Naples Florida on 4/10 consisting of three boxes with a total weight of 29 pounds. Tracking # 1ZXA44390372032414. One 7" saucer was broken so we contacted the store to file a claim per UPS instructions. They required numerous pictures of the item as well as pictures of the shipping label. We were told we would receive a check in 7 to 10 days. Two weeks latter we called again and were told the claim had to be refiled. We have called twice more and do not even get a call back. Contacted UPS customer service to talk to a representative but the robot could not understand the tracking number so disconnected me. UPS customer service is so difficult to navigate that one just gives up. Next time I will use Fed EX.

Desired settlement:
Refund

20

I sent a package out on April 8th with an ups label in a usps box and handed the package to the driver. The package is lost and it was my iPad. I have a claim but I am being told the iPad is lost. I have given serial number and model number. If the iPad is lost I want a refund for the full amount of the iPad. It should not take over a month for a resolution. Every-time I call or speak to someone they just say a claim was opened. But still I have no iPad. I am very disappointed with ups that there seems to be no sense of urgency. I have sent 4 emails with the info request and I can send copy of receipt if needed. But I want the matter resolved. Also I had another package picked up with this package and that packages was delivered.

20

Amazon a global company has UPS as their preferred Return Merchandise Service provider on all products on Amazon. Unfortunately, this is the 3rd incident where UPS has done a NO SHOW at my address to conduct a scheduled pickup. Mind you this pickup is charged (subtracted) from the refund. I called numerous times to resolve this issue. To no avail! The UPS service in this 76116 area code is absolutely 1,000% horrible, unacceptable and unprofessional! These people are getting paid to do a job, and they ARE NOT DOING THERE JOBS! I WILL NEVER USE UPS AGAIN! Period! Bad company, even worse customer service! BEWARE!!!!!

40

What a shame? Now this is bad. I bought it online and they will ship with your company. I saw the moment on Friday, May 12, 23, and nothing has happened since. So they assume it was on Wednesday I tracked on Monday and Tuesday no one worked or ? Forgot to scan? So I tried contacting live chat or phone and they said they were not sure they would leave a different location. They said it will ship on Wednesday and there is no update on the tracking list. This is horrible. If the customer wants to know the whereabouts, they will keep saying that. This is dissatisfaction with the customer. They think ups workers don't work for customers and I know they are off on weekends. They need to be updated, otherwise it's vague to the customer, it's weird to the customer, it doesn't make any sense. Please provide people with the right work in the right way. It is time to improve

20

UPS has lost 2 critical shipments in recent weeks. Where delivery should have been a one-day transit has turned into lost packages. I am referencing 2 separate shipments from 2 separate locations. Both of these were expedited shipments.

I have lost all faith in UPS. You clearly have problems at your HUBs here in Southern California.

20

My package is 7 days late, nobody knows where or what is going on, I've called,,, e-mailed done everything I could to try and get my order,,, this is bull crap,, I guess someone messed up the address is what I get,, I want it straightened out or my $173. oo back. I don't think that's to much to ask, thks

20

I had a very bad experience with a customer service representative. I sure hope the phone call conversation was recorded. I called to see where I package was at. I gave all the information. I had changed the delivery location, so I was aware of where it was going. However the representative spoke to me and treated me very rudely and was very condescending. He cut me off before I could explain my question or what I needed help with. He just repeated that "my package was on the way" multiple times but never answered my question or gave options of what I could do. Every time I asked something his response was "the package is on the way." It was very unhelpful. I got snappy myself and asked to speak to someone else or a manager because I didn't like the interaction. He never said I could or allowed me that option. He said he was trying to help me but I said this conversation wasn't helpful. I got a pop up notification about my package being held at an access point. I went to the access point which is also the place I had my package being delivered to and they didn't have my package yet. I was wondering why I got that notification if my package wasn't there. He didn't answer he said "it's on the way." Again not helpful. I also said the email I got stated May 10th at 7pm for delivery. I said I'm assuming I wont receive my package til tomorrow because the store of access point closes at 6pm. I also wanted to know if my package was on a truck or where it's at exactly so I could intercept if possible. He said NO the email doesn't say that. I said it does, I took a screenshot. He again said no it doesn't that.
I didn't like how he said no to me when I could see the screenshot in front of me. The representatives name that was given to me was Younes and the badge number is 4926842. Not sure that is real information or not. He got snappy and said I'm only giving you my information because I did nothing wrong. I did tell him that he did cause he shouldn't be cutting people off and shouldn't repeat the same unhelpful thing over for questions. It's not helpful and he was being rude. So he was wrong on his customer service. I attached the screenshot with the pop up notifications which I wanted to know why I got those and the date and time of delivery since he pretty much called me a liar.

20

A friend shipped me 3 boxes from Longmont, Colorado on Wednesday, May 3. The tracking number was 1Z800X210322477396.
The delivery address was 3726 Maybelle Ave., Apt. 3, Oakland, CA 94619. The delivery date was supposed to be 5/8.

The deadline came and went; I had not been given tracking information, but the woman who sent me the boxes checked and sent the following attached information:

It is an out-and-out lie: first, both I and my roommate were home all day until 8:00 pm: no one buzzed the door. This is a small apartment building, and typically, if the intended recipient doesn't respond, a delivery person buzzes other units and someone lets them in. But plenty of times, UPS, USPS, and Amazon packages are simply left on the front porch. No packages were left anywhere. But I know delivery was not attempted because no message was left on the door, which is what happens if a delivery attempt was made. HAD I NOT CHECKED WITH THE PERSON WHO SENT ME THE PACKAGES, I WOULDN'T HAVE KNOWN THAT AN "ATTEMPT" WAS MADE. This suggests very strongly to me that no one bothered to even try to deliver the packages, nor to contact me AT ALL.

When today I picked up the 2 (out of 3) packages shipped, and mentioned to the woman at the UPS Access Point, she said she's been hearing the same complaint over and over. No one even tries to deliver the packages, and doesn't leave the message saying what's happened, where the packages are, and how the recipient can claim them. Then I returned home to find the 3rd package delivered (it was inside the building, meaning that the driver had buzzed one of the apartments and someone let them in so they could leave the package--which is what should have happened before. No mention of the other two packages.

To make matters worse, there is no way whatsoever to talk to a customer service representative. No matter what phone number I dialed, I was shunted over to the 800 number and its stupid, useless voicemail system. I dutifully followed all the prompts, only to be denied the opportunity to speak to a a live human being. For the record, I tried multiple numbers, including what was given as the UPS corporate office.

This is all so absolutely unacceptable.

I expect to hear from someone to figure out how this can be made right.

20

They lost both of my cat's cancer medications but marked them as delivered instead. Or just didn't bother to deliver which is common in my area. I called to get someone to help me find them because my cat needs his cancer medicines and they kept saying a dispatcher would call me back within 1 hour guaranteed 100%. They never did. This was promised to me 3 times, one hour after another. Then I went in the chat and was promised a manager would call me back ASAP. That never happened either and I have the transcript. Totally unprofessional liars.

20

I paid $19.95 for "overnight" shipping on medication for my dog, who is in pain. Last night and this morning, the UPS website said that it would arrive today between 11:45 and 2:45. At 2:30 that changed to "delivery tomorrow", meanwhile my dog remains in pain, and I just got RIPPED OFF for $19.95. At the LEAST, they owe my an apology and a refund, but at this point I'll be happy just to get my package. No wonder people keep beating their drivers up. This is INSANE.
Maybe I should just let my dog out when the driver is on my porch. That would be fun to watch. Ain't payback a For the record, he's a German Shepherd...

20

A driver delivered a package to my house today and as he was pulling out of my driveway he ran over my son's puppy. That is not what the complaint is, the driver just kept pulling out and left without even stopping and apologizing for what happened. I am very disappointed in some of the workers ups has employed.

20

I customize my delivery to all deliveries be dropped at CVS I wanted to return the item that was going to be shipped to me I was told to write a letter saying why with the company's name my name and give it to CVS to get to the driver my package was delivered on my porch I screamed and yelled at the driver he just kept going I called customer service the guy told me that he was going to regenerate a new tracking number and have the driver come back knock on the door and pick the package up that didn't happen so now I'm stuck with this package that I don't need and I'm out 53 that I think UPS should refund me

20

I took my package to UPS STORE IN NEWARK OHIO. 21ST STREET
One customer was there besides me she left.
2 people were working Not really
The young man was very very much ignored me and was Rude kept talking back the other girl who was working
She was putting boxes ip.
I ask him 4 times to help me on my phone to return the package to Amazon. He kept saying scroll down I said again3 times
I need help.
He and the other customer service girl they were just kept talking to one another. I waited 10 minutes and still no help. Finally I figured it out myself and he said to me tap the phone and he 'would print it. He doesn't belong in the public.
Just wanted you tell know
I always go there never had any problem Until now.
The usual woman wasn't there.
This man needs manners.
Thank you

20

Dear UPS Customer Service,

I am writing to express my disappointment with the delivery of my recent package. The tracking information shows that the package was supposed to be delivered on March 29, but as of today, March 30, it has yet to arrive. And your costumer service told me it will not arrive anytime soon.

This delay has caused me significant inconvenience as I was expecting this package to arrive on time. I have tried to contact UPS to inquire about the status of my package, but I have not received any satisfactory response.

Due to the prolonged delay and lack of communication, I would like to request a refund of $250, which is the value of the goods that were inside the package. I believe that this is a reasonable request given the inconvenience and frustration that I have experienced as a result of this delay.

I hope that UPS will take the necessary steps to address this issue and ensure that such delays do not happen in the future. I would appreciate a prompt response from UPS regarding my request for a refund.

Thank you for your attention to this matter.

Sincerely,
Weixin

20

I recently post two packages from UPS,it was arrived at Konle Airport on 16th March. But there is no any process after that. I actually have 3 packages to be delivered at the same time but there is only 1 parcel successfully delivered. I want to complained about UPS. I believe it got lost or got stolen during the transit. The package valued over 5000 euroes. I want someone who can take charge of this and give a good investigation on the lost parcel.

20

This Candice Lewis I’m in New Jersey, I had the single WORST experience of my life with UPS despite using them over 25 years. They lost my $330 Ebay package for the customer At the Monroe Twp ups center! Despite 8 documents proving the worth of the electronic device, screen protectors and case and $55.68 check for next day air, UPS is gonna only give me $100!!!!
I was selling two items, one a device that is only $100. I accidentally put $100 on the Razer Edge gaming handheld manual label for the UPS man to pick up. So, UPS customer service and claims doesn’t care that I lost a source of income and HAD TO sell this electronic item to get food for me and my cat! UPS not only LOST my package for my eBay customer, but they want to send me a paper check that will take 10 days to get to me!!!!!! I had to give my eBay customer a refund of $330 that I was supposed to get had the NEXT DAY AIR package arrived on time! So UPS has COST ME MONEY, TIME AND STRESS!!!!!
I will NEVER use UPS again and I advise others never to either!! Customer service didn’t help me at all. Other places will at least meet you in the middle but NOT UPS!!! I’m writing an email to CORPORATE because they won’t return my money that is rightfully mine and my $$55.58 check they don’t even include in my refund!!! I have every single proof I gave them and a picture of the items, and check!!!! I’m so angry!! !! They stole my $330 and $55.68!!

Claim Number 4734302101A, and Shipper Number 66T8J6.

J4578934273 Tracking

I also tried to corporate but only got customer service not the CEO. I’m thinking of filing a police report!!

20

I had ordered a part for my vehicle that was 3 day shipping. It is now day 5 ups is saying that it was a sorting issue and there nothing I can do. They just keep telling me it will be delivered by end of day for 2 days now. This is ridiculous and I will be requesting to never use ups again

20

I am sending packages from the UPS store in Clermont Fl, Kings Ridge, the last 4 packages I sent to my son in NY were destroyed by the time they reached him, 4 IN A ROW!!! the last package I sent I told them there was glass in the package which the way I bubble wrapped it the items should have never been broke, I told the guy 3 times about the glass and asked for a fragile sticker which he did not put on, You want all this information to file a claim, instead of that, for the money people pay to ship packages just do your job and get the package to the customer in one piece, I do not even know how your drivers can put a destroyed package on someone’s porch, your job is to deliver packages, just do it right and tell who ever is throwing these packages around and destroying them to do there job right, would you want to receive a destroyed package? it is ridiculous, I will find another shipping company that care about how they do there job, because UPS does not care how they deliver a package

20

As a member of UPS Choice, my attempts to change the delivery date of packages sent to me are routinely being ignored. The last package sent to me 1Z52E3Y40333563073 was delivered on 3/15 even though I changed the delivery date to 3/18. I called UPS and complained and got a call from your Phila. office (Nicole) saying that it would be taken care of. During the weekend I discovered that the package is being sent back to the sender. On the website, a reason given was that I told the driver that I never ordered the item. How could I do that since I was not at home and was 100 miles away?? What am I paying for??? UPS cannot be trusted to respect my delivery requests. Please investigate this so that this doesn't happen once again. Someone is clearly not doing their job!!!
Craig Hardy
2707 Springhill Rd.
Secane, PA 19018
610-544-1893 (home)
610-299-1551 (cell)

20

As a subscriber to UPS choice, my requests to change a delivery date have been routinely ignored, as with 1Z52E3Y40333563073. I never told the driver that I didn't order the item as claimed on your website. Someone is clearly not doing their job and lying to cover it up !!! Instead of honoring my request they sent the package back to the shipper!!! 610 (544)1893 (home) 610 (299)1551 (cell).

20

If you want to lose money and wait for weeks for a package that is in your town but you can’t pick it up, UPS is the company for you. Oh and if you want to speak to an actual human and not get hung up on by a robot, say “returning call” You’ll finally speak to a very nice man in India who might be able to help. I will never use this company again :(

20

Who can I talk to about the stress for these two days I had suffered? Still I don't know about my package. My mistake was to trust you guys for what you guys told me, and that's what I did? You guys told me it's going to be delivered yesterday. I believed that. However, I called to find out what happened. I was told that my package would be in the truck today. However, it was more of the worst experience ever I had in my life. All of the agents, managers, and supervisors were giving false information, which led to me that UPS store at Maspeth. I didn't go to that store expecting that kind of behavior. When no one knows the correct information, they should not mislead customer and waste their time for nothing. I told them I would be at home on Thursday and friday clearly that's when they should deliver my package. I was told they held my package at that store. Stores manager said they don't have my package and don't want to talk to their own company's staff to help the customer. I have to go and call here and there just to get my one package.

I need an explanation for this kind of service. Every time, I have to call UPS since I don't see any updates online. I believed in what they gave me the information that was my mistake. The attached picture is the manager of that store at counter.
I have to take cab to that store and waste my money to come without my package.

20

I filed for lost or not received package 12/14/2022 on the 15th two male drivers came to my door asking if I received the package I said no I didn’t one of the drivers proceeded yelling and cursing me I repeated I didn’t get it and attempted to close my door the other driver had is boot there stopping the door I yelled my dog began barking I yelled again to get off my porch for I call the police and my dog bust out. Seconds after them leaving I called ups to put in a complaint I received an email that evening with them saying they will speak to the driver. I’m not sure if they happened or not but here it is months later I place an order that says it’s arriving 3/10/23 it never comes I get an email saying I requested to pick it up I didn’t so I called ups to see what’s going on I told they can’t fix it nothing they can do but no one is telling me why. I call Wayfair they have it set up to be redelivered I get another message saying I’ll get my packages on 3/13 ok wait still no packages says I have to get it from the location I call again to ups told it was an issue with driver it will be redelivered email said the same. Still didn’t get my package I got a email in the evening about my package 3/14 saying I need to pick it because the driver won’t deliver to me due to the incident i was completely shocked because one I didn’t go to their job they came to my home harassing me about my packages I reported not getting I call you complain because I felt unsafe at my own home not even being able to close my door and im being punished for mistreatment to me. I then go to the ups 3/15 in Mesa on iverness store to pick up my package and the driver has put it back on his truck even after he said he won’t deliver to me so not only did he not deliver to me but he put my package back in his truck causing me to not even be able to come pick it up im being harassed bullied black balled and jus plain treated unfairly and all I did was place an order not receive it report it appropriately and the get frightened by two men coming to confront me now he’s retaliating for me reporting it and cause me further distress with future packages I had to cancel my order thru the shipper because ups wouldn’t even allow me to do that

20

Not receiving packsges when says delivered. Not able to get refund from seller or UPS. Has happened twice within a 7 month period.

20

I am the receiver waiting to receive my drone back. It's 1500.00 it was supposed to take 3 days it's now lost in what they call a sortation delay. They will give no answers no delivery dates only I can file a claim after 8 days it's been that they still won't file a claim because it's not officially lost it's a sortation delay . They tell you nothing , worst customer service I have ever delt with

20

I placed an order on February 26, 2023 the package has been stuck in Mesquite, Texas since March 7, 2023. It is a very small package. I can't get to a person to find out the problem. I need this part yesterday. How do you get to a person to help you? The automated system does not help you at all. I will ship fed ex from now. I need someone to call me at 979-292-4596 and let me know why this package is stuck in Mesquite Texas.

20

They have driven by my place twice now and are miles away

20

False tracking . States packages delivered that aren’t

Pay for upgrades from SurePost to ground and get double billed and it still goes to the USPS instead of ground (and you get double billed for the upgrade, to boot)

Useless customer service reps on messenger (they follow their scripts well, but the system itself is broken)

The automated systems simply don’t work

20

Tracking number 1Z805RR21322843451 my package should’ve been here Tuesday 630 I called UPS supervisor calls me back and says we are so sorry but your packet was put on a truck going to Morton you’ll get your package tomorrow Wednesday no package so personally but she will get it tomorrow I guarantee you were here it is Thursday 12 PM still no package I have contacted Amazon they’re being great about it shipping me another one but these was parts for my nieces wheelchair she’s having hell with it UPS don’t care they have lost my package I believe in line out there but I am trying to contact the CEO I’ve got her name and I won’t stop till I reach or UPS in Jackson Mississippi

20

Package lost. Customer service is lousy! Called several times, sent emails, file the claim, Facebook messenger, live chat, tried everything and nobody actually is taking ownership to help investigate the case.

20

I am missing a package (large envelope) with documents 1ZWV20710768964222. It was supposed to get to the destination in 2 days. It was sent Feb13/23- Feb15/23. I found out Feb 20th that it was missing. I called customer service about it then a few days later they simply filed a claim. Initially I was told they would investigate for 15 days.It’s as if they didn’t look for it at all and just filed the claim. I care more about finding the package because it was destined for Immigration and now puts that in jeopardy because it was time sensitive and had personal documents and could cause my case with immigration Canada not to be processed. This is very serious for me. I kept getting the same scripted response from customer service and some of the investigation team were obnoxious on the phone, kept me on hold was told a supervisor would call back never got a call back.

This is very serious for me to find this package. Was the receiver contacted to see if they might have received it maybe it wasn’t scanned when it was dropped of?I was told that it was scanned at this Los Angeles facility and then after that went missing. At one point I thought I saw on tracking that it was out for delivery , then when I looked again it said arrived at facility.Did they talk to the driver? I should have been informed instead they just filed a lost claim, that is unacceptable.

I’m more concerned about finding that package then I am at filing a claim. I called them and they told me they would cancel the claim and continue to look for my package. I just to make sure everything that needs to be done is being done to find it.Please give me any updates

20

For several weeks my almost daily deliveries have been left at my mailbox on the public road,about 50 ft down a private road from my home . This includes deliveries requiring a signature . We have filed complaints ,to no avail. There are days when i must drive down to my mailbox because the number of size of the delivery is to large for me to Cary it home Today a delivery ,requiring a signature ,was left at the mailbox again . We have no way to deal with this .our neighbors on the same private road seem to get their deliveries to their front steps . I dont know what to do to correct this

20

I went to our local UPS store to ship a package to my friend in Singapore.There were 4 people working and not one knew how to ship a package internationally! I was told I would have to come back the next day. I did, the only person capable of completing this task was at lunch. 1. these people have wasted too much of my time and 2. why do you have poorly trained employees?! Seriously, companies need to be held accountable for the incompetence of their employees!

20

Why don't your drivers look at the special instructions when items are shipped?

I've had so many problems trying to get packages to my Son from Eugene to Colorado Springs.

I have called customer service so many times it's ridiculous. I could have delivered the package by driving it myself by now. And this isn't the only shipment I've had problems with.

I'm ready to have the package sent back to me and use FedEx.......

You guys have to do better.

20

My package 1Z5AY1108750490129 with sensitive content (test kit) is missing. I have paid $250 for the test kit. I had a horrible customer experience trying to find out what is going on with my package. There was no way to get to a human over the phone. I tried all options. Since I have am accent, their automated system was not able to understand me when I was trying to speak the tracking id number. I was getting disconnected time after time. This is unacceptable. It is pure discrimination against people with ESL. There should be option to get to a customer service human agent, not just drop the call.

20

I got my package from macys, but when I got it, it was open halfway at the top and at the bottom it was completely open. I opened up the shoe box, it was open the paper out the shoe, like somebody was trying to try the shoes on. They wasn’t damaged, they didn’t still them. Cause they didn’t fit. All I’m asking is to check them loaders on this route. Because somebody stealing merchandise!!!! That’s all!!!!

20

Today (2/13) at 3:00pm one of your UPS delivery drivers was extremely rude to me at the UPS store at 10117 SE Sunnyside Rd Ste F, Clackamas, OR 97015. His truck number is 134786. His license plate is 29161 in Oregon. I pulled into a spot that he was waiting for, was unaware he was waiting for it because he had his hazards on and not his turning signal to come into the spot. I pulled into the spot and then he came to my window to yell at me that I was in his spot. I apologized and then told him I’m pulling out of the spot for him. I came into the store and suggested that he have his turning signal on next time so I can tell he’s coming in that spot. He rudely told me that I should learn how to drive and have driving training, I told him I can’t tell what having hazards on at the side of the road means. He said I won’t go far in life and I must be really offended at a lot of things if I get upset at things like this. I told him I wasn’t offended and I was just telling him how to signal it next time.

This was extremely unprofessional behavior.

40

UPS again failed to deliver as promised. They send a email and give the promised date and time of delivery. When that time and date are passed they do not contact us to explain the missed delivery. This has happened 2 times before. The first time the delivery was 5 days past the expected date and time. If you don't want to deliver on time then why waste my time by making me wait all day for a delivery. I no longer will support UPS as there are delivery companies that deliver better service.

20

I have lived at my current address since April 19, 2014. UPS has been bring me packages all this time as Dorren Ashton and Doreen Shields since 2017. I had to get real. Anyway, they keep asking me for my address as if CVS doesn't have it! I NEED MY DUPIXIENT!!!!!

20

Our company has an issue with a woman named Lisa at ups on bowen street in cumberland md. Everytime we go to get our packages she is rude, ignorant and has a scow on her face. Never good morning, how are you, nothing. This person is the only one we have an issue with. We are not her employees, we are customers. Given the multiple reviews on google about this exact person and the exact same issue nothing has been done at all. Nothing. Why would any business have someone like this who obviously is a sad lonely hateful person with issues working after numerous complaints proves you do not take customers seriously. If someone hates their life I highly doubt they are a good fit dealing with people. We spend alot of money at ups. Thinking of switching to fedex just to avoid her negativity

20

They always deliver to wrong address

20

We are having problems with out packages being put out in wet driveways, grass or on top of our vehicles. There is no reason they can not be put on out porch out of the weather. We receive a package at least 2 to 3 times a week and they have always been out on our porch till the last 3 or 4. Not sure what the problem is but they need to be put on the porch. Thank you.

20

Good evening. My name is Sofia Katzab. Yesterday I came home, I got from UPS a Notice #920814834291. I missed the delivery. Today I should get it after 1pm. Now it is 8.30pm, still no delivery. This is absolutely not acceptable. I am a senior citizen, I must take medicine. Because I must wait now till 10pm for the delivery. Shame on UPS! Today is Friday 2/3/23 at 8.30pm ny time.

20

I purchased a piece of jewelry and did never recive it at all, i filed a complaint with UPS they really did nothing and said a person with name of "khatri" signed for the package and the fact is i was not even at home and i never sign with only last name the driver or whoever signed for me and said i signed for the package, i also asked UPS who they delivered the package to and to give physical description of mine and they never could provide becuase i was not at home at the time of delivery I was elsewhere and the only person at home was no body, I filed this back in june 2022 and UPS has done nothing leaving me no choice but to file court claims.

20

As I have done before, I purchased two expensive live Koi fish online.
I paid a quite significant amount to have them shipped to me.
Based upon delivery promises of UPS, they were shipped by your company.
I should have received them in one, or at most two days.
They should have been delivered by Fri. Jan. 27 at the very latest.
Because you said you were "experiencing shipping delays", and "delivery will be delayed by one business day", they are warehoused somewhere over the weekend.
I expect them to die.
When shipped, they are provided a limited supply of oxygen, in a plastic bag, designed for a short shipping period.
You blew that. I did not pay for them to arrive in 5 days. No doubt you have excuses, yet if you pay for a service, it should be provided, period.

20

UPS surepost is set up to delivery it to USPS for finale delivery but they never did they decided to deliver it themselves which isn't possible cuz we live on church property & we were closed & I had no idea they'd do this so we didn't know to watch for it. Incompetent. I'm very P.Off

40

I wish I was contacting you in regard to some positive feedback. However, this is not the case. I’m Larenzo Nash a Gold member with IHG. I travel frequently and I have several options as to where I stay when I’m away from home. I decided to select this hotel in particular because I observed the fitness center which I felt meet my needs and would keep me on track. Well, when I checked in on Monday January 23, 2023. I was informed the fitness center was not available because there was an issue with
the lock entering and exiting the fitness room. Well, because of safety concerns, I can understand the room not being available. Now, it’ Tuesday January 24, 2023, and the issue has not be resolved. There are several competitive hotels available that’s less then 1 block away from your location. I was scheduled to stay at your hotel next week, however I have cancelled my reservation along with a colleague to stay at a more reliable location that will meet our health and wellness needs. Very disappointed guest.

Also, the restaurant was not open today for breakfast because allegedly the chef was under the weather. There is no contingency plan in place if someone gets ill. Another reason, why we chose this location because of the breakfast availability. This was not a positive experience at this establishment.

Location, Trophy Club, Tx

20

There was soppose to be a package delivered to me that really wasnt! They claim it was diliverd on the 18th but I never got it! I was home all day that day so where is it!

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