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Toll free phone number: 404-828-6000United Parcel Service (UPS) www.ups.com is a global delivery resource that provides service from beginning to end of shipment. Freight is delivered to 200 countries and territories, employs 354,000 in the United States and 81,000 in foreign countries. Revenues were reported in 2014 as US 58.2 billion.
If you need help with packaging, delivery or tracking of a shipment your first call should be 1-800-PICK-UPS (1-800-742-5877). Outside the US use this number 1-800-782-7892. To contact UPS CEO, David Abney by postal mail, address your correspondence to the corporate office at UPS Corporation Headquarters, 55 Glenlake Parkway NE, Atlanta, GA 30328, USA. The corporate headquarters phone number is 404-828-7123. You may find this page helpful with contact information for packages, employment and media.
UPS was founded in 1907 in Seattle, WA as a messenger service. The company has grown to include ‘UPS Solutions’ with 58 million customer tracking requests daily. There are 1,000 US Customer Centers, 1,000 authorized UPS outlets and 10,000 UPS drop boxes. The ground fleet numbers 99,000 and the air fleet, including jets and chartered planes number 500. Social media presence for UPS is found on Facebook, Twitter, Linkedin and Google+.
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UPS Contact Information
Report complaints to corporate and get satisfactionUPS headquarters address
- 55 Glenlake Pkwy. Ne
- Atlanta
- GA 30328
- United States
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Top UPS Complaints
Browse more than 287 reviews submitted so far
I sent a package out on April 8th with an ups label in a usps box and handed the package to the driver. The package is lost and it was my iPad. I have a claim but I am being told the iPad is lost. I have given serial number and model number. If the iPad is lost I want a refund for the full amount of the iPad. It should not take over a month for a resolution. Every-time I call or speak to someone they just say a claim was opened. But still I have no iPad. I am very disappointed with ups that there seems to be no sense of urgency. I have sent 4 emails with the info request and I can send copy of receipt if needed. But I want the matter resolved. Also I had another package picked up with this package and that packages was delivered.
Amazon a global company has UPS as their preferred Return Merchandise Service provider on all products on Amazon. Unfortunately, this is the 3rd incident where UPS has done a NO SHOW at my address to conduct a scheduled pickup. Mind you this pickup is charged (subtracted) from the refund. I called numerous times to resolve this issue. To no avail! The UPS service in this 76116 area code is absolutely 1,000% horrible, unacceptable and unprofessional! These people are getting paid to do a job, and they ARE NOT DOING THERE JOBS! I WILL NEVER USE UPS AGAIN! Period! Bad company, even worse customer service! BEWARE!!!!!
What a shame? Now this is bad. I bought it online and they will ship with your company. I saw the moment on Friday, May 12, 23, and nothing has happened since. So they assume it was on Wednesday I tracked on Monday and Tuesday no one worked or ? Forgot to scan? So I tried contacting live chat or phone and they said they were not sure they would leave a different location. They said it will ship on Wednesday and there is no update on the tracking list. This is horrible. If the customer wants to know the whereabouts, they will keep saying that. This is dissatisfaction with the customer. They think ups workers don't work for customers and I know they are off on weekends. They need to be updated, otherwise it's vague to the customer, it's weird to the customer, it doesn't make any sense. Please provide people with the right work in the right way. It is time to improve
UPS has lost 2 critical shipments in recent weeks. Where delivery should have been a one-day transit has turned into lost packages. I am referencing 2 separate shipments from 2 separate locations. Both of these were expedited shipments.
I have lost all faith in UPS. You clearly have problems at your HUBs here in Southern California.
My package is 7 days late, nobody knows where or what is going on, I've called,,, e-mailed done everything I could to try and get my order,,, this is bull crap,, I guess someone messed up the address is what I get,, I want it straightened out or my $173. oo back. I don't think that's to much to ask, thks
I had a very bad experience with a customer service representative. I sure hope the phone call conversation was recorded. I called to see where I package was at. I gave all the information. I had changed the delivery location, so I was aware of where it was going. However the representative spoke to me and treated me very rudely and was very condescending. He cut me off before I could explain my question or what I needed help with. He just repeated that "my package was on the way" multiple times but never answered my question or gave options of what I could do. Every time I asked something his response was "the package is on the way." It was very unhelpful. I got snappy myself and asked to speak to someone else or a manager because I didn't like the interaction. He never said I could or allowed me that option. He said he was trying to help me but I said this conversation wasn't helpful. I got a pop up notification about my package being held at an access point. I went to the access point which is also the place I had my package being delivered to and they didn't have my package yet. I was wondering why I got that notification if my package wasn't there. He didn't answer he said "it's on the way." Again not helpful. I also said the email I got stated May 10th at 7pm for delivery. I said I'm assuming I wont receive my package til tomorrow because the store of access point closes at 6pm. I also wanted to know if my package was on a truck or where it's at exactly so I could intercept if possible. He said NO the email doesn't say that. I said it does, I took a screenshot. He again said no it doesn't that.
I didn't like how he said no to me when I could see the screenshot in front of me. The representatives name that was given to me was Younes and the badge number is 4926842. Not sure that is real information or not. He got snappy and said I'm only giving you my information because I did nothing wrong. I did tell him that he did cause he shouldn't be cutting people off and shouldn't repeat the same unhelpful thing over for questions. It's not helpful and he was being rude. So he was wrong on his customer service. I attached the screenshot with the pop up notifications which I wanted to know why I got those and the date and time of delivery since he pretty much called me a liar.
A friend shipped me 3 boxes from Longmont, Colorado on Wednesday, May 3. The tracking number was 1Z800X210322477396.
The delivery address was 3726 Maybelle Ave., Apt. 3, Oakland, CA 94619. The delivery date was supposed to be 5/8.
The deadline came and went; I had not been given tracking information, but the woman who sent me the boxes checked and sent the following attached information:
It is an out-and-out lie: first, both I and my roommate were home all day until 8:00 pm: no one buzzed the door. This is a small apartment building, and typically, if the intended recipient doesn't respond, a delivery person buzzes other units and someone lets them in. But plenty of times, UPS, USPS, and Amazon packages are simply left on the front porch. No packages were left anywhere. But I know delivery was not attempted because no message was left on the door, which is what happens if a delivery attempt was made. HAD I NOT CHECKED WITH THE PERSON WHO SENT ME THE PACKAGES, I WOULDN'T HAVE KNOWN THAT AN "ATTEMPT" WAS MADE. This suggests very strongly to me that no one bothered to even try to deliver the packages, nor to contact me AT ALL.
When today I picked up the 2 (out of 3) packages shipped, and mentioned to the woman at the UPS Access Point, she said she's been hearing the same complaint over and over. No one even tries to deliver the packages, and doesn't leave the message saying what's happened, where the packages are, and how the recipient can claim them. Then I returned home to find the 3rd package delivered (it was inside the building, meaning that the driver had buzzed one of the apartments and someone let them in so they could leave the package--which is what should have happened before. No mention of the other two packages.
To make matters worse, there is no way whatsoever to talk to a customer service representative. No matter what phone number I dialed, I was shunted over to the 800 number and its stupid, useless voicemail system. I dutifully followed all the prompts, only to be denied the opportunity to speak to a a live human being. For the record, I tried multiple numbers, including what was given as the UPS corporate office.
This is all so absolutely unacceptable.
I expect to hear from someone to figure out how this can be made right.
They lost both of my cat's cancer medications but marked them as delivered instead. Or just didn't bother to deliver which is common in my area. I called to get someone to help me find them because my cat needs his cancer medicines and they kept saying a dispatcher would call me back within 1 hour guaranteed 100%. They never did. This was promised to me 3 times, one hour after another. Then I went in the chat and was promised a manager would call me back ASAP. That never happened either and I have the transcript. Totally unprofessional liars.
I paid $19.95 for "overnight" shipping on medication for my dog, who is in pain. Last night and this morning, the UPS website said that it would arrive today between 11:45 and 2:45. At 2:30 that changed to "delivery tomorrow", meanwhile my dog remains in pain, and I just got RIPPED OFF for $19.95. At the LEAST, they owe my an apology and a refund, but at this point I'll be happy just to get my package. No wonder people keep beating their drivers up. This is INSANE.
Maybe I should just let my dog out when the driver is on my porch. That would be fun to watch. Ain't payback a For the record, he's a German Shepherd...
A driver delivered a package to my house today and as he was pulling out of my driveway he ran over my son's puppy. That is not what the complaint is, the driver just kept pulling out and left without even stopping and apologizing for what happened. I am very disappointed in some of the workers ups has employed.
I customize my delivery to all deliveries be dropped at CVS I wanted to return the item that was going to be shipped to me I was told to write a letter saying why with the company's name my name and give it to CVS to get to the driver my package was delivered on my porch I screamed and yelled at the driver he just kept going I called customer service the guy told me that he was going to regenerate a new tracking number and have the driver come back knock on the door and pick the package up that didn't happen so now I'm stuck with this package that I don't need and I'm out 53 that I think UPS should refund me
I took my package to UPS STORE IN NEWARK OHIO. 21ST STREET
One customer was there besides me she left.
2 people were working Not really
The young man was very very much ignored me and was Rude kept talking back the other girl who was working
She was putting boxes ip.
I ask him 4 times to help me on my phone to return the package to Amazon. He kept saying scroll down I said again3 times
I need help.
He and the other customer service girl they were just kept talking to one another. I waited 10 minutes and still no help. Finally I figured it out myself and he said to me tap the phone and he 'would print it. He doesn't belong in the public.
Just wanted you tell know
I always go there never had any problem Until now.
The usual woman wasn't there.
This man needs manners.
Thank you
Dear UPS Customer Service,
I am writing to express my disappointment with the delivery of my recent package. The tracking information shows that the package was supposed to be delivered on March 29, but as of today, March 30, it has yet to arrive. And your costumer service told me it will not arrive anytime soon.
This delay has caused me significant inconvenience as I was expecting this package to arrive on time. I have tried to contact UPS to inquire about the status of my package, but I have not received any satisfactory response.
Due to the prolonged delay and lack of communication, I would like to request a refund of $250, which is the value of the goods that were inside the package. I believe that this is a reasonable request given the inconvenience and frustration that I have experienced as a result of this delay.
I hope that UPS will take the necessary steps to address this issue and ensure that such delays do not happen in the future. I would appreciate a prompt response from UPS regarding my request for a refund.
Thank you for your attention to this matter.
Sincerely,
Weixin
I recently post two packages from UPS，it was arrived at Konle Airport on 16th March. But there is no any process after that. I actually have 3 packages to be delivered at the same time but there is only 1 parcel successfully delivered. I want to complained about UPS. I believe it got lost or got stolen during the transit. The package valued over 5000 euroes. I want someone who can take charge of this and give a good investigation on the lost parcel.
This Candice Lewis I’m in New Jersey, I had the single WORST experience of my life with UPS despite using them over 25 years. They lost my $330 Ebay package for the customer At the Monroe Twp ups center! Despite 8 documents proving the worth of the electronic device, screen protectors and case and $55.68 check for next day air, UPS is gonna only give me $100!!!!
I was selling two items, one a device that is only $100. I accidentally put $100 on the Razer Edge gaming handheld manual label for the UPS man to pick up. So, UPS customer service and claims doesn’t care that I lost a source of income and HAD TO sell this electronic item to get food for me and my cat! UPS not only LOST my package for my eBay customer, but they want to send me a paper check that will take 10 days to get to me!!!!!! I had to give my eBay customer a refund of $330 that I was supposed to get had the NEXT DAY AIR package arrived on time! So UPS has COST ME MONEY, TIME AND STRESS!!!!!
I will NEVER use UPS again and I advise others never to either!! Customer service didn’t help me at all. Other places will at least meet you in the middle but NOT UPS!!! I’m writing an email to CORPORATE because they won’t return my money that is rightfully mine and my $$55.58 check they don’t even include in my refund!!! I have every single proof I gave them and a picture of the items, and check!!!! I’m so angry!! !! They stole my $330 and $55.68!!
Claim Number 4734302101A, and Shipper Number 66T8J6.
J4578934273 Tracking
I also tried to corporate but only got customer service not the CEO. I’m thinking of filing a police report!!
I had ordered a part for my vehicle that was 3 day shipping. It is now day 5 ups is saying that it was a sorting issue and there nothing I can do. They just keep telling me it will be delivered by end of day for 2 days now. This is ridiculous and I will be requesting to never use ups again
I am sending packages from the UPS store in Clermont Fl, Kings Ridge, the last 4 packages I sent to my son in NY were destroyed by the time they reached him, 4 IN A ROW!!! the last package I sent I told them there was glass in the package which the way I bubble wrapped it the items should have never been broke, I told the guy 3 times about the glass and asked for a fragile sticker which he did not put on, You want all this information to file a claim, instead of that, for the money people pay to ship packages just do your job and get the package to the customer in one piece, I do not even know how your drivers can put a destroyed package on someone’s porch, your job is to deliver packages, just do it right and tell who ever is throwing these packages around and destroying them to do there job right, would you want to receive a destroyed package? it is ridiculous, I will find another shipping company that care about how they do there job, because UPS does not care how they deliver a package
As a member of UPS Choice, my attempts to change the delivery date of packages sent to me are routinely being ignored. The last package sent to me 1Z52E3Y40333563073 was delivered on 3/15 even though I changed the delivery date to 3/18. I called UPS and complained and got a call from your Phila. office (Nicole) saying that it would be taken care of. During the weekend I discovered that the package is being sent back to the sender. On the website, a reason given was that I told the driver that I never ordered the item. How could I do that since I was not at home and was 100 miles away?? What am I paying for??? UPS cannot be trusted to respect my delivery requests. Please investigate this so that this doesn't happen once again. Someone is clearly not doing their job!!!
Craig Hardy
2707 Springhill Rd.
Secane, PA 19018
610-544-1893 (home)
610-299-1551 (cell)
As a subscriber to UPS choice, my requests to change a delivery date have been routinely ignored, as with 1Z52E3Y40333563073. I never told the driver that I didn't order the item as claimed on your website. Someone is clearly not doing their job and lying to cover it up !!! Instead of honoring my request they sent the package back to the shipper!!! 610 (544)1893 (home) 610 (299)1551 (cell).
If you want to lose money and wait for weeks for a package that is in your town but you can’t pick it up, UPS is the company for you. Oh and if you want to speak to an actual human and not get hung up on by a robot, say “returning call” You’ll finally speak to a very nice man in India who might be able to help. I will never use this company again :(
Who can I talk to about the stress for these two days I had suffered? Still I don't know about my package. My mistake was to trust you guys for what you guys told me, and that's what I did? You guys told me it's going to be delivered yesterday. I believed that. However, I called to find out what happened. I was told that my package would be in the truck today. However, it was more of the worst experience ever I had in my life. All of the agents, managers, and supervisors were giving false information, which led to me that UPS store at Maspeth. I didn't go to that store expecting that kind of behavior. When no one knows the correct information, they should not mislead customer and waste their time for nothing. I told them I would be at home on Thursday and friday clearly that's when they should deliver my package. I was told they held my package at that store. Stores manager said they don't have my package and don't want to talk to their own company's staff to help the customer. I have to go and call here and there just to get my one package.
I need an explanation for this kind of service. Every time, I have to call UPS since I don't see any updates online. I believed in what they gave me the information that was my mistake. The attached picture is the manager of that store at counter.
I have to take cab to that store and waste my money to come without my package.
I filed for lost or not received package 12/14/2022 on the 15th two male drivers came to my door asking if I received the package I said no I didn’t one of the drivers proceeded yelling and cursing me I repeated I didn’t get it and attempted to close my door the other driver had is boot there stopping the door I yelled my dog began barking I yelled again to get off my porch for I call the police and my dog bust out. Seconds after them leaving I called ups to put in a complaint I received an email that evening with them saying they will speak to the driver. I’m not sure if they happened or not but here it is months later I place an order that says it’s arriving 3/10/23 it never comes I get an email saying I requested to pick it up I didn’t so I called ups to see what’s going on I told they can’t fix it nothing they can do but no one is telling me why. I call Wayfair they have it set up to be redelivered I get another message saying I’ll get my packages on 3/13 ok wait still no packages says I have to get it from the location I call again to ups told it was an issue with driver it will be redelivered email said the same. Still didn’t get my package I got a email in the evening about my package 3/14 saying I need to pick it because the driver won’t deliver to me due to the incident i was completely shocked because one I didn’t go to their job they came to my home harassing me about my packages I reported not getting I call you complain because I felt unsafe at my own home not even being able to close my door and im being punished for mistreatment to me. I then go to the ups 3/15 in Mesa on iverness store to pick up my package and the driver has put it back on his truck even after he said he won’t deliver to me so not only did he not deliver to me but he put my package back in his truck causing me to not even be able to come pick it up im being harassed bullied black balled and jus plain treated unfairly and all I did was place an order not receive it report it appropriately and the get frightened by two men coming to confront me now he’s retaliating for me reporting it and cause me further distress with future packages I had to cancel my order thru the shipper because ups wouldn’t even allow me to do that
Not receiving packsges when says delivered. Not able to get refund from seller or UPS. Has happened twice within a 7 month period.
I am the receiver waiting to receive my drone back. It's 1500.00 it was supposed to take 3 days it's now lost in what they call a sortation delay. They will give no answers no delivery dates only I can file a claim after 8 days it's been that they still won't file a claim because it's not officially lost it's a sortation delay . They tell you nothing , worst customer service I have ever delt with
I placed an order on February 26, 2023 the package has been stuck in Mesquite, Texas since March 7, 2023. It is a very small package. I can't get to a person to find out the problem. I need this part yesterday. How do you get to a person to help you? The automated system does not help you at all. I will ship fed ex from now. I need someone to call me at 979-292-4596 and let me know why this package is stuck in Mesquite Texas.
They have driven by my place twice now and are miles away
False tracking . States packages delivered that aren’t
Pay for upgrades from SurePost to ground and get double billed and it still goes to the USPS instead of ground (and you get double billed for the upgrade, to boot)
Useless customer service reps on messenger (they follow their scripts well, but the system itself is broken)
The automated systems simply don’t work
Tracking number 1Z805RR21322843451 my package should’ve been here Tuesday 630 I called UPS supervisor calls me back and says we are so sorry but your packet was put on a truck going to Morton you’ll get your package tomorrow Wednesday no package so personally but she will get it tomorrow I guarantee you were here it is Thursday 12 PM still no package I have contacted Amazon they’re being great about it shipping me another one but these was parts for my nieces wheelchair she’s having hell with it UPS don’t care they have lost my package I believe in line out there but I am trying to contact the CEO I’ve got her name and I won’t stop till I reach or UPS in Jackson Mississippi
Package lost. Customer service is lousy! Called several times, sent emails, file the claim, Facebook messenger, live chat, tried everything and nobody actually is taking ownership to help investigate the case.
I am missing a package (large envelope) with documents 1ZWV20710768964222. It was supposed to get to the destination in 2 days. It was sent Feb13/23- Feb15/23. I found out Feb 20th that it was missing. I called customer service about it then a few days later they simply filed a claim. Initially I was told they would investigate for 15 days.It’s as if they didn’t look for it at all and just filed the claim. I care more about finding the package because it was destined for Immigration and now puts that in jeopardy because it was time sensitive and had personal documents and could cause my case with immigration Canada not to be processed. This is very serious for me. I kept getting the same scripted response from customer service and some of the investigation team were obnoxious on the phone, kept me on hold was told a supervisor would call back never got a call back.
This is very serious for me to find this package. Was the receiver contacted to see if they might have received it maybe it wasn’t scanned when it was dropped of?I was told that it was scanned at this Los Angeles facility and then after that went missing. At one point I thought I saw on tracking that it was out for delivery , then when I looked again it said arrived at facility.Did they talk to the driver? I should have been informed instead they just filed a lost claim, that is unacceptable.
I’m more concerned about finding that package then I am at filing a claim. I called them and they told me they would cancel the claim and continue to look for my package. I just to make sure everything that needs to be done is being done to find it.Please give me any updates
For several weeks my almost daily deliveries have been left at my mailbox on the public road,about 50 ft down a private road from my home . This includes deliveries requiring a signature . We have filed complaints ,to no avail. There are days when i must drive down to my mailbox because the number of size of the delivery is to large for me to Cary it home Today a delivery ,requiring a signature ,was left at the mailbox again . We have no way to deal with this .our neighbors on the same private road seem to get their deliveries to their front steps . I dont know what to do to correct this
I went to our local UPS store to ship a package to my friend in Singapore.There were 4 people working and not one knew how to ship a package internationally! I was told I would have to come back the next day. I did, the only person capable of completing this task was at lunch. 1. these people have wasted too much of my time and 2. why do you have poorly trained employees?! Seriously, companies need to be held accountable for the incompetence of their employees!
Why don't your drivers look at the special instructions when items are shipped?
I've had so many problems trying to get packages to my Son from Eugene to Colorado Springs.
I have called customer service so many times it's ridiculous. I could have delivered the package by driving it myself by now. And this isn't the only shipment I've had problems with.
I'm ready to have the package sent back to me and use FedEx.......
You guys have to do better.
My package 1Z5AY1108750490129 with sensitive content (test kit) is missing. I have paid $250 for the test kit. I had a horrible customer experience trying to find out what is going on with my package. There was no way to get to a human over the phone. I tried all options. Since I have am accent, their automated system was not able to understand me when I was trying to speak the tracking id number. I was getting disconnected time after time. This is unacceptable. It is pure discrimination against people with ESL. There should be option to get to a customer service human agent, not just drop the call.
I got my package from macys, but when I got it, it was open halfway at the top and at the bottom it was completely open. I opened up the shoe box, it was open the paper out the shoe, like somebody was trying to try the shoes on. They wasn’t damaged, they didn’t still them. Cause they didn’t fit. All I’m asking is to check them loaders on this route. Because somebody stealing merchandise!!!! That’s all!!!!
Today (2/13) at 3:00pm one of your UPS delivery drivers was extremely rude to me at the UPS store at 10117 SE Sunnyside Rd Ste F, Clackamas, OR 97015. His truck number is 134786. His license plate is 29161 in Oregon. I pulled into a spot that he was waiting for, was unaware he was waiting for it because he had his hazards on and not his turning signal to come into the spot. I pulled into the spot and then he came to my window to yell at me that I was in his spot. I apologized and then told him I’m pulling out of the spot for him. I came into the store and suggested that he have his turning signal on next time so I can tell he’s coming in that spot. He rudely told me that I should learn how to drive and have driving training, I told him I can’t tell what having hazards on at the side of the road means. He said I won’t go far in life and I must be really offended at a lot of things if I get upset at things like this. I told him I wasn’t offended and I was just telling him how to signal it next time.
This was extremely unprofessional behavior.
UPS again failed to deliver as promised. They send a email and give the promised date and time of delivery. When that time and date are passed they do not contact us to explain the missed delivery. This has happened 2 times before. The first time the delivery was 5 days past the expected date and time. If you don't want to deliver on time then why waste my time by making me wait all day for a delivery. I no longer will support UPS as there are delivery companies that deliver better service.
I have lived at my current address since April 19, 2014. UPS has been bring me packages all this time as Dorren Ashton and Doreen Shields since 2017. I had to get real. Anyway, they keep asking me for my address as if CVS doesn't have it! I NEED MY DUPIXIENT!!!!!
Our company has an issue with a woman named Lisa at ups on bowen street in cumberland md. Everytime we go to get our packages she is rude, ignorant and has a scow on her face. Never good morning, how are you, nothing. This person is the only one we have an issue with. We are not her employees, we are customers. Given the multiple reviews on google about this exact person and the exact same issue nothing has been done at all. Nothing. Why would any business have someone like this who obviously is a sad lonely hateful person with issues working after numerous complaints proves you do not take customers seriously. If someone hates their life I highly doubt they are a good fit dealing with people. We spend alot of money at ups. Thinking of switching to fedex just to avoid her negativity
They always deliver to wrong address
We are having problems with out packages being put out in wet driveways, grass or on top of our vehicles. There is no reason they can not be put on out porch out of the weather. We receive a package at least 2 to 3 times a week and they have always been out on our porch till the last 3 or 4. Not sure what the problem is but they need to be put on the porch. Thank you.
I purchased a piece of jewelry and did never recive it at all, i filed a complaint with UPS they really did nothing and said a person with name of "khatri" signed for the package and the fact is i was not even at home and i never sign with only last name the driver or whoever signed for me and said i signed for the package, i also asked UPS who they delivered the package to and to give physical description of mine and they never could provide becuase i was not at home at the time of delivery I was elsewhere and the only person at home was no body, I filed this back in june 2022 and UPS has done nothing leaving me no choice but to file court claims.
As I have done before, I purchased two expensive live Koi fish online.
I paid a quite significant amount to have them shipped to me.
Based upon delivery promises of UPS, they were shipped by your company.
I should have received them in one, or at most two days.
They should have been delivered by Fri. Jan. 27 at the very latest.
Because you said you were "experiencing shipping delays", and "delivery will be delayed by one business day", they are warehoused somewhere over the weekend.
I expect them to die.
When shipped, they are provided a limited supply of oxygen, in a plastic bag, designed for a short shipping period.
You blew that. I did not pay for them to arrive in 5 days. No doubt you have excuses, yet if you pay for a service, it should be provided, period.
UPS surepost is set up to delivery it to USPS for finale delivery but they never did they decided to deliver it themselves which isn't possible cuz we live on church property & we were closed & I had no idea they'd do this so we didn't know to watch for it. Incompetent. I'm very P.Off
I wish I was contacting you in regard to some positive feedback. However, this is not the case. I’m Larenzo Nash a Gold member with IHG. I travel frequently and I have several options as to where I stay when I’m away from home. I decided to select this hotel in particular because I observed the fitness center which I felt meet my needs and would keep me on track. Well, when I checked in on Monday January 23, 2023. I was informed the fitness center was not available because there was an issue with
the lock entering and exiting the fitness room. Well, because of safety concerns, I can understand the room not being available. Now, it’ Tuesday January 24, 2023, and the issue has not be resolved. There are several competitive hotels available that’s less then 1 block away from your location. I was scheduled to stay at your hotel next week, however I have cancelled my reservation along with a colleague to stay at a more reliable location that will meet our health and wellness needs. Very disappointed guest.
Also, the restaurant was not open today for breakfast because allegedly the chef was under the weather. There is no contingency plan in place if someone gets ill. Another reason, why we chose this location because of the breakfast availability. This was not a positive experience at this establishment.
Location, Trophy Club, Tx
There was soppose to be a package delivered to me that really wasnt! They claim it was diliverd on the 18th but I never got it! I was home all day that day so where is it!
The mail box for packages will not open, I jiggled the key. It is in 85-1 my address is 2401 W 24th street. I put the key back in my mail box, this is what my manager told me to do. Also call your service UPS, I called your number in Lawrence, KS. Your ( ROBOT ) dosn't understand one word, keeps saying that. Do you want me to stand out their overnight and tomorrow in the storm and snow we a getting. I will take 20mg of Valium ( diazampam ), it will knock me out for the night. I have high anxiety issues and this is what I'm allowed to do for extreme anxiety. None of hour phones will give me a human being. I want a ANSWER today before I go out there to wait for
My girlfriend sent me my Christmas present and put the wrong address on it. It is been 2 weeks and nobody can get a hold of a human at UPS let alone the computer knowing where my package is. I go on the website they say it's delivered but they don't tell me where it's delivered. I go on the website they say it's at their facility but they don't tell me what facility there is five facilities where I live let alone drop off sites that have no phone numbers. This is absolutely ridiculous. I want to speak to a real human and find out where my stuff is. I will never use UPS again
Very disappointed in the rude and disrespectful treatment from TRISH at UPS store #5911 1107 mantua Pike in Deptford NJ. Trish poor attitude was uncalled For. I strongly feel she has taken her personal frustration out on other customers who just allow her negativity and aggression without defending themselves. I’m speaking for them as well as myself. She is a disservice to your UPS Team. Thank you for your time and attention to this matter. Incident took place tonight 1/09/23 at 5:51pm
Sadly as much as I've shipped for personal and business only using UPS that now has to change. The last 4 package , 1 was delivered for scam, 1 that was packed well all 12 pieces were completely smashed, 2 in Dec of 22' haven't been scanned for tracking nor arrived. One being my personal envelope w/birth certificate delaying my licence to drive. At what point does corporate care about their lack of integrity from workers they are paying for a service done? I can't trust them anymore after 6 yrs of business to give them anymore chances. It should matter when we brought them to their yearly gross as well we can bring them down. That seems to be what's already started happening. If corporate doesn't show they care nor shall we the people.
Arrogant delivery behavior. He park on our private parking lot and look at me straight inside our car and just completely ignored me without asking he for permission to park. I just let the incident past.
Unaware, my wife took a photo of him when he returned. I scolded my wife but she was right when she told me we need proof if they made a damage on the parking area. ( the parking area is made of vecteezy pavement good for light vehicles only. we already made repairs due broken pavement cause by trucks same as UPS.)
What triggered my complain is when your driver took a photo of my wife and than came to my car window and took a photo of me. I came out and call his attention to his arrogant behavior and he played a fool of me by saying he does not understand me and even asked his trainee. I asked the trainee and he just look down. The trainee can attest to the drivers Arrogant behavior. Your trucks, drivers /delivery persons are the companies face in the field. It can grow your business or kill your business. ( Incident took place in Redmond Washington-Jan. 3, 2023- 3:50 to 4;00PM.
I have spoken with 2 people at UPS I would like to report they are unprofessional on the phone conversation. They are extremely rude and disrespectful. UPS store at 1173 2nd Ave FLR A. I spoke with one of their manager today named, Diomaris. She took no responsibility to help the customer and was extremely rude she transferred me to someone at this number: 1 (800) 789-4623
At this number some customer service picked up was very aggressive and very rude and very impolite. I asked her name but she seems like she lied about her name as well. She said her name was “lindsy”. Please investigate these rude workers that hang up the phone and speak rudely and have them fired ASAP. thank you
I shipped a packet on December 12 and was told that the packet would reach its intended destination within 5 days. Yet, the packet was not delivered until December 29, way passed the Christmas holidays. When I reached to the UPS Customer Service Care Team, I was told that I need to call the local store where the packet was shipped. When I called that local store in West Lafayette, Indiana, I was told that I need to be physically present in order for them to issue me the refund or I take the lost. However, that was a problem since I have already moved to another state and it is impossible for me to return to that location. UPS does not care about its customers and their service is very unreliable. It's unfortunately that we the customers ended up paying for their mistakes. The shipping fee might seem trivial to them, but for a college student, it's the money for my two meals.
UPS drivers using my private driveway to make U-turns. Today the UPS truck used my circular driveway to make a u-turn to deliver a package across the street. In doing so she ran drove over two of the sprinkler heads on my irrigation system. I confronted her and asked for her business card. She gave me the name of her supervisor (Scotty) . I called this number and it went to voicemail. This is the 3rd time a UPS truck has illegally used my driveway and damaged my lawn. Last year I had to repair a leak due to this
My package was supposed to be delivered on December 23rd before Christmas but now is delayed I ordered my package way in advance before Christmas so it was no excuses! Now kid has to wake up with no gift due to this . Stop using ups.
I don't know how often items are delivered, smashed, opened & re-taped, holes in the boxes, and items requiring return, all due to the ethics works of your staff. They are either tired or cannot care for their job pride. They continue the same behavior despite many customers' complaints about the situation. UPS should be out of business forever.
I had a package sent to Hickory North Carolina and it's been sitting there for 11 days going on 12. I counted on you people.for delivering it to my sister in Hickory.
My tracking number is 802441134289988039.. I sent messages to one of the places in Hickory. They seem my message but refused to reply. This bull that it takes so long. I'll find another way to ship.
This the second time package got delivered to wrong address (unit letter). Receiving it a day late and worrying about $28,000.00 worth of medication. NexT Day Air Saver. UPS. 3 months ago same thing happened but never received it.
Very rude staff at the monaca,pa location. Store owner yelled at me in front of a huge line of people because my son was playing with the greeting cards. Left there in tears. Extremely embarrassing and I would like an apology from him.
On12-13-22 a driver told me “God damn, can’t I make a mistake!” After he dropped someone else’s package off at my door. He could have said, “ Thank you for letting me know, I will get it to the right person”, but he chose to bad mouth me instead. He was driving truck #145498 in the Horizon City area, and delivered to my home on Saker Drive. We have so many packages lost, stolen, or mishandled in this area. I thought I was doing the right thing by alerting the driver of the error. Instead, of being grateful, he cursed and disrespected me. My name is Edna Leon, I can be reached at 915-820-4250 or ed.leon55@gmail.com
I experienced harassment from one of the mangers of UPS on 200 Birch Creek Rd, Swedesboro NJ.
This iis the third time that he has talked down to me when there was no reason todo or say what he did. On December 9,2022, a Mrs. Jim Teedsdale, said that he didnt have any time for you people. Making this a raciest remark towards me. on two other occasions he called me a dumb as hell, and another time he stated, Why do we hire people like him. This is starting to become harassment. I have no other way of protecting my self from this individual. I just want to work nothing else.
Rude customer service support from the store on Browns Mill Rd in Johnson City TN.
This review is in direct response to the UPS service hub, dispatch center, and repulsive Driver Amid who urinated on my box because he is an evil and nasty driver AMID who has a little man complex! This center is located northern VA (phone# 703.342.1518). After my many documented complaints against the driver, UPS could care less. They sent me a lacking 12 word response asking me to call the HUB manager, THAT NEVER called me back after four request! Shame on UPS. This is my complaint below that I sent to them:
“Your straight to the point message could have at least included a simple hello, given the poor way my many complaints have been handled from your local ups HUB. After many complaints and encountering unpleasantness and zero urgency. I should not have to keep calling and dealing with lies, incompetency to handle the matter, and crappy attitudes. I guess UPS IS OKAY WITH THEIR DRIVERS TAKING PERSONAL VENDETTAS out on customers by urinating on packages and stealing letters and other damages. Which all started after my initial complaint. I was told that driver AMID WOULD BE TAKEN OFF of my route deliveries which was a lie. If this is the way you respond to customers who have valid concerns, then shame on you and UPS. It's clear that you condone drivers who urinate on packages which is a health concern but also degrading and despicable. Considering the AMID was aware of previous complaints, there is no way he should have delivered a soaking wet package that smelled like urine. He should have made his HUB AWARE of the package being damaged and had some reach me about the status. You people clearly don't care. I will be filing another complaint because this customer center, and managers, lack serious people skills and exemplifies zero standards. Again, please remove this person from my route because he has shown he has zero control mentally and professionally and this is a storm in the making which you will be responsible.”
UPS has zero ethics and is completely disgusting!
I have used UPS for forty years now and I get this guy who is very rude to me. I have no idea what a QR code is. I have been trying to find it to return my Amazon packages. I found one package and at the service desk found the other one. This was the second time in one minute he shoved the box back to me. And basically by body language telling me how dumb I am. When asked what was I going to do with the rest of the items in the box, I replied to him it's a three pairs pack. The look he gave me. I will try to avoid UPS this Christmas season.
I was terminated from ups store #1307. The manager didn't tell me I was nor did the owners.
I was completely ignored. Always got yelled at for doing my job. I was always getting different response from the so called manager "GRISEL" an so called " supervisor "CHRIS"
NOW GRISEL AN OTHER EMPLOYEES SUCH AS "MARISOL" HAVE BEEN RUDE TO CUSTOMERS.
I tried to do what was right but apparently my work wasn't good enough.
According to them I didn't catch on right ? How am I suppose to catch on when I'm getting 2 different answers from 2 different people.
The owner told me I can't be saying certain things.
Well the "manager grisel" told me to focus on " drop off " and "amazon returns "
Well when a customer would come in I would ask an according to the owner I shouldn't be saying okay well owner DJ AN MINI told me to follow "GRIZEL" when I do I am wrong. I always greeted our customers with good morning. Good afternoon have a great day or night. Never did I hear anyone else there employed talk to customers the way I did
Packages became missing , stickers for packages became missing an I was the one to blame because I'm new. No I wasn't working Saturday or Sunday.
The manager never told me I was terminated nor did the owners I had to find out the hard way.
Our package with tracking number 1Z18F6W30163048773 has been held in West Sacramento UPS and has not been delivered to the address on the package. We were told that UPS employees are supporting UWA and don't want to deliver to our address. This is unprofessional behavior from UPS employees and they are affecting our work in a major way. I do think UPS administration has an obligation to interfere and tell the UPS drivers to deliver our package.
i order something from wish and my address from wish is correct and wish gaved me a tracking number and when i called ups to see where is my package they told me that they sent my package to a different address that is not the correct and they told me that another person is the receiver which i dont know why usually my package usually get delivered to my address its really upsetting because i dont know whats going on they didnt delivered my package to me like seriously im furious because i paid for my package its not really about the price of the package its about the fact that they didnt deliver to my addressi explained myself to them and its like they didnt even care. my name is not that one that appeared on their end and they didnt try hard enough to help me to get my package to the right address.
Driver going too fast entering our yard, endangering our animals. Ask him to slow down. Ignored us.
This complaint is about the driver and his driving habits. The driver delivers to Maple shade Alden park section yesterday which was the 2nd day of the week Tuesday November 2nd 2022. The driver roughly accosted me While he was driving in my neighborhood neighborhood about the way I was driving and I was sitting in a stop light Very vulgar and disappointed At his actions I would like to see this guy fired I'm going to continue to complain about him
I mailed a package on 3 October 2022 from Chatsworth, (GA) to a customer in Virginia. It was a firearm and was suppose to go Overnight Air, but it stayed in the Sporting Goods store until it was picked up and shipped on the 6th of October. Tracking shows the package left the store and went to Dalton, GA UPS center on the 6th and then sent on to Knoxville, TN center where it disappeared. I contacted Linda Jones who works at the Dalton UPS customer service center when I received a call from the buyer wondering where the overnight Air package was. It is now the 21st of October and the package still has not shown up. I have made numerous calls to UPS and used your computer reporting system but no effort has been made to inform me concerning the missing or stolen package. Linda Jones (one of your better employees) has attempted from the Dalton, GA customer service center to contact representatives from your Knoxville location asking them to follow-up on this package. The firearm is valued at 1,200.00. They claim they are looking at the tapes, etc. but nothing to report at this time. Again, not a courtesy call or any contact to give me a brief report and tell me what is happening. No contact with the sporting goods store either. I checked with the owner and person who shipped my package and no one from UPS has made any attempt to contact them relevant to an investigation. I contacted them via email, thanks to help from Linda, but they haven't called or returned a text. I have gone to your website more than half a dozen times to file a lost package claim, but I keep getting "kicked" off the site and the claim form still isn't completed. Can someone please give me a call and help with the claims form, give me some information regarding the search and investigation for the package, and finally, show some interest in this loss. If it isn't found and returned, how can I file a claim as I can't complete the claims form! My telephone # 252-559-0305 and my email address is mikewightman46@gmail.com. Thank you, Mike Wightman
I had a package that was attempted to be delivered to me on 10/18/22 it was left because I need to sign for it. The problem is I was here and I have not one but two different door bells right next to each other and I never heard a thing. I went to go to a Dr appt and noticed the UPS sticker on the window. I figured no harm it happens, so I waited all day on the 19th just like the notice said while tracking there package on the app at the same time. The whole time the app said the package would be delivered by 7pm. Well at about 6:40pm or so I tracked the truck going down topeka blvd right past 57th st. At that time I made a phone call to customer service to see if I was going to get my package and I was told it would be delivered by 7pm. I kept tracking the truck watching it get further away until it arrived at the customer service center around 8:35pm. At that time I made another phone call to customer service at which they told me they would have someone contact me from the Topeka Kansas delivery center I said ok and then I was told if they don't contact me right away they will contact me first thing in the morning and that my package should be delivered in the morning. It's 10/20/22 I still have not received a phone call I even called again with do diligence I might add because I literally went through the process of calling tracking my package then asking to speak to a representative and having the phone disconnected 5 times before I called the 6 times and went thru a live person from the prompt shipping. That person transferred me to the customer service agent again that said they will have someone from the Topeka office call me and I'm writing this now because I still haven't received a call. You just can't make this . Where has our customer service gone to.
My tracking # 1ZYE79424295286455
My phone# 785-408-4888
One more thing the UPS app says I'm supposed to get my delivery by 7pm tonight,but it's not allowing me to track the truck this time. It says it's turned off I mean no longer available.
I cannot get any help on my claim. I just read that you ignore claims. My printer was damaged and I cannot get my claim worked . I enclosed a picture with the claim number. Tracking is 1Z4E716V0370587502
I had a package that was supposed to be delivered today by ups and the driver came and I didn’t hear the truck or him knocking at the door! This is the only day I could be home to sign for the package and I needed the package for this weekend. I called and customer service told me that I would receive a call in a hour from a supervisor! I waited for the call and sat out side for a hour just in case the driver returned. I called back and was told that they would contact a supervisor and they would call me back. I called back after a hour or so and was told the same thing and never received a call! I can’t get my package until Monday and I wasted a day off from work to make sure I received my package! I am very disappointed in the poor customer service that I received! I don’t understand why they kept telling me the same thing and keep saying yes I see where you have called before! I would of drove to meet the driver to get my package. Very disappointed in the service! The tracking number is 1Z7R162Y3571198849! One very upset customer
10/3/2022 I contacted UPS today in regards of my package because I haven’t had any updates on it KARLA MURPHY picked up the phone and I explained to her that my package has a delay and that I needed more information on why there’s a delay and when should I expect the delay to be lifted very calm and respectful to her I wasn’t being rude or anything I was just concerned and I just wanted some information Mrs.KARLA was very aggressive and rude and disrespectful she questioned my intelligence I felt belittled and disrespected simply because I wanted some information on my package I work in customer service and I understand that people have bad days but it’s unacceptable to take your bad day out on anyone specially your customers or a complete stranger it is unfair to them and that type of behavior should not be tolerated in a place of business she’s a supervisor how can you be in a position of leadership and you don’t know how to communicate to people what kind of example are you setting for others that work under you People don’t realize that type of negative attitude and behavior is contagious it’s unhealthy to run a business like that
I contacted the East HUB center on
8901 Atlantic Ave Orlando FL 32824
UPS is the worst! At least 20 to 30 percent of my packages gets lost of delayed. The website really sucks. Barely any details. I just called customer service and she was reading from script. I know it's not her specifically, but the process they . I don't understand how UPS gets an A+ on the BBB website. When I see UPS as the delivery company, I cringe and pray.
Your drivers are very lazy and lied saying that they brought my packages. And never did I've been home all day waiting on my packages. I run a business now Imy customer are waiting even longer because now I don't know were my items are
Changed my plans to stay home since a package needed to be signed. Package was supposed to be delivered by 7 pm. at 7:10 I received a We missed you message. No driver approaches my home on any camera. Yet they missed me. and now my whole day was wasted on nothing. I have to once again alter my plans for the next day. I get that they cannot provide you with a time, but at least don't pretend you tried to deliver it when you didn't.
My mother passed away in June 2022 in Florida. I live in New York. I went to Florida to clean out her apartment. I hired a professional mover to package and ship my mother's possessions to New York. In the first shipment a box with lladro statues had many broken statues. The box was packaged properly and double boxed. However, the box arrived wet and broken. Certainly a transit issue.
Second shipment, I paid additional money to have the UPS store pack additional items. Some of the shipment also arrived broken. Again, the items were well packaged according to UPS guidelines.
I filed 4 claims with proper insurance on my mother's life possessions. All denied. I was told by customer service that they would not give me any information and to contact the store. I have contacted the store numerous times. The people at the store have worked very hard on my claim which continues to be denied despite the fact that everything was done correctly.
Upon reading online, it seems that UPS denies all claims. This is terrible and very upsetting.
I will pursue this further, legally if I have to. I am continuously given the customer service number or telephone numbers that cannot help me.
Please help and advise me.
Seller address is Walton Kentucky 80 Miles from me, said arrive on Wend then Thursday, then Friday, then Sunday now just checked expected delivery date Monday, this is very disappointing. Expected better service from UPS sins every the hub is in Louisville where I live . Pony express could of gotten here quicker…. Sad. Sad ….Sad. Can’t call and complain via automated phone number that made to discourage complaining from unsatisfied customer’s,
i was having issuse,s with package delivery so i called ups out on Rt. 51 uniontown pa. 154501.i ask the man about my package being left at wrong address. he told me no more trucks going out that i would have to call fairmont wv,a. so i figured he was lying to me,so i called fairmont she told me that fairmont dont deliver to uniontown...so its a dam shame this man at uniontown would find the need to lie to me WHY?????? was it the sound of my voice? or he did,t like it cause i said that UPS drivers are suppose to be able to read.!
Where do I start? Well, UPS LOST my passport for next day delivery and it never even left the hub. I called customer service and they hung up on me multiple times and redirected me to different departments constantly when I just needed a case opened. Finally, I get one opened. Less than an hour later they leave a voicemail saying that they didn't find it and then another call asking what a passport looked like. I had to explain to these poorly educated people what my situation was over, and over, and over again. After less than 48 hours the "package" was considered lost. They keep telling me to contact the sender and when I explain to them that it doesn't work like that, they basically told me to kick rocks. I then talk to a lady named Kim who told me that she reopened it and promised it was being looked for and had 2 other people claim what she was saying was true. Well, next day I notice it has NOT been reopened and I call yet again. They then tell me that she and everyone else was lying to me My friend who is a manager for UPS talks to the Hub to ask about it and they said they never even looked for it...another lie from the company.
. So, I reached out to as many platforms I was connected on and tried to get ahold of ANYONE who could help and also read countless reviews and found video evidence of them admitting to lying to others too.
Now, after hours, days, weeks, of dealing with this HELL of a company I find the email for the CEO and email her directly explaining in much more detail the absolute insanity I've had to go through and they apparently in written email are now claiming that every ''supervisor'' is looking for my package.
After all the lies, I don't actually believe them...at all.
So now, I'm asking for help from the local state Senator (who is actually been more help) to make sure I don't get completely screwed over.
Most every one in the "customer service" department needs mental help.
Can I take the one star away and give a negative 5? I called UPS as told to do so in the email. As I am the shipper. Talking to customer support after doing all the work to send the documents that they wanted after loosing a desktop computer that was being returned. So it was never refunded. Now while the email says to reach out to customer support to provide payment details so I can get my money back on the claim. Which has been a few months now, an agent has me on hold for over 30 mins to come back on and tell me that the store needs to submit the claim that is approved and I need to now be in touch with them in order to get the refund! They have nothing more to do with it. I bought it from them. Paid in full. I was sending it back because it didn't do what I bought it to do. They didn't receive it back so that is on my end. The agent tells me "it's because we do business with them ma'am." Excuse me, and you don't do business with me? I have an account with UPS. I understand that I may not spend as much money as a big box store but I still spend money. This is the second claim. The first one was A COMPUTER bought for my son this past Christmas. The shipper packaged it ok, but either the driver or who loaded it busted it to pieces. I filed a claim. I was told again that the shipper had to file the claim. Well, the shipper is paid. Why do they care now? Not their problem anymore. So after I did all the hard work on that claim they sent my money to the shipper who never gave it to me! They got paid twice off of a shady packaging job and shady computer. The reason why I was buying another one. But from a big box store this time. How odd is it that they manage to always loose or break computers? I have been waiting over 2 months now for this second claim and their office set the email and told me what to do all for the agent to tell me "they don't do business with me" and hang up after being on hold for a second time making wait time almost an hour. To be hung up on in my face! Why can companies do stuff like this and get away with it. Why don't they understand that one it is paid for it is no longer the sellers issue. It is now a buyers issue. Just like the first thief did by stealing my money how do I know that this store wouldn't either? For all I know they got the computer and never refunded me. Why would they give me the refund for it when it is easy money? This world is not the way it use to be. Honest, hard working, and caring people are hard to come by anymore. People want everything handed to them on a platter. Well looks like UPS doesn't care who they serve it up to. Because they don't do business with you.
Hola:A quien pueda interesar, He recibido mi paquete por ups y estaba roto, llenos de parches con tape transparente. Le habían extraído varios artículos del interior.El paquete de pañales estaba roto como que trataron de ver lo que contenía.Faltaban dos paquetes de medias para diabéticos, un cepillo de dientes eléctrico, wipes de alcoholEn realidad no es ni muy valioso lo que falta pero el problema está en la forma tan ordinaria en que ocurrió el saqueo.Sin másMirlin Monzon
Packages are always late and there is always an excuse as to why I called and was transferred to an employee at the north bay distribution center by the name of Andrew when he was asked his last name or employee # he stated that if I didn’t like it to bad and hung up
I had a problem with my package, being it is supposed to deliver today, yet has not left California while i live in new jersey, and when i kept calling, they refused to connect me to an agent, and left me with their useless customer service robot.
A Employee Driver who worked 7/30/22 at 2:00-300pm. Was parked right in front of my house peeling a orange, and left her trash on my property. She was a blonde white woman. I asked her to pick up her trash, and she ignored me. I picked it up, and put it back in her vehicle. When she left she had tossed it out well driving, onto my neighbors property. This is very unprofessional and unacceptable well she is working!!! She should be fired and charged for the littering.
UPS supposed to have delivered my packages on Saturday and they did not deliver my packages. The driver stated we were not home. The driver never came to my apartment. I was at home the whole day waiting on my packages. Now I have to inconvenient myself and go pick it up at another location when it is delivered. I tried to call UPS but UPS have the dumbest automatic system. I need someone to reach out to me because I am very pissed.
Hi to whom it concern, The regular female drive has some what of an. In the past she would not stop walking on my grass. Then she would deliver my package to neighbors at times. Yesterday she delivered someone else package and left it in my walkway not at my door like she do for the neighbors. Please once and for all resolve this issue. Thanks
July 21, 2022,
I would like to file a formal complaint against one of your route drivers. I called the UPS phone number provided on your website to file a complaint and was told that I would need to file the complaint online as well. The following occurred today, Thursday, 7/21/2022.
We have seven packages for return in our garage. Approximately 6 pm (est) the UPS driver arrived with the return labels. I went outside to greet the driver and help with the returns. He exited the truck with a very bad attitude and said "This is the last thing I need, I'm already way behind. I don't have time for this, I have several other deliveries on the truck." He was just going to put any return label on any box. I said that if he did that, I wouldn't receive the credit for the returns if the labels were not on the correct box. I would think your drivers would know better than this! He then handed me the return labels and stated that "he had to go... didn't have time for this and maybe we could call UPS and get someone to pickup these packages tomorrow". I explained that we have a certain time limit for these returns and would like to get them on his truck since he was already here with the labels. Again, he angerly stated that he didn't have time for this and got in his truck and left. I stated that I didn't appreciate his attitude and when I asked for his name and his supervisor's name. He said with an angered attitude from his driver's seat that "he didn't know his supervisor's name and that he didn't have a name". I asked again and he repeated the same then left my driveway without my return packages.
I have been a business owner for over 40 years and in all those years of doing business with UPS, I have never had a UPS driver treat me with such blatant rudeness. It was uncalled for, and I don't appreciate it. This driver's attitude and rudeness was totally unacceptable. Again, I do not have his name, when asked he stated three different times that he didn't have a name. This no named driver runs the South Murray County, Georgia route. My address is 276 Henry Gallman Rd, Resaca, GA 30735.
I would appreciate if a supervisor would speak with this driver about rudeness and explain about customer service and even if you've had a bad day, don't take it out on the customer. I think I am owed an apology and I certainly hope someone picks up my return packages. After the driver left suddenly, my wife was able to apply the correct return labels with the corresponding packages in less than 3 mins.
Please respond!
Regards,
Harvey Redwine
Cell: (706) 270-2936
I live outside Jackson Mississippi. I haven’t got a package delivered that has not been damaged. A week ago a whole order of 8 items from Amazon was deemed undeliverable because of damage at the Jackson ms ups facility. This has gotten to a point that it is ridiculous that every package I get is damaged.
The scumbags where supposed deliver my package on Friday at 7pm it was sent overnight by my bank .and ups had no answer why it wasn’t delivered on friday.
Careless, incompetent company. Delivers perishable goods to the wrong address, goods perished because neighbor at address they delivered to was on vacation. Read the address on the package, you, incompetent, overpaid by 100% excuses of humans! Not that difficult, read the correct address and deliver at the correct address.! That difficult? Apparently so. Careless, incompetent, bloated. Please, please go out of business, already!
WE HAVE BEEN HAVING TROUBLE WITH THE UPS OFFICE IN YARMOUTH MA FOR WELL OVER A YEAR. WE HAVE 2 DOGS . ONE IS NEVER OFF LEASH. THE OTHER GETS SOME FREEDOM BUT SINCE WE GOT COMPLAINTS FROM UPS BOTH DOGS ARE KEPT INSIDE WHEN WE KNOW WE HAVE UPS COMING. WE WERE TOLD BY UPS THAT THEY WILL NO LONGER DELIVER TO THE DOOR, BUT LEAVE ON THE STREET AT MAIL BOX. THIS IS AFTER 20 + YEARS OF DELIVERY TO DOOR. WE RECENTLY PLACED AN ORDER ORDER FROM ANGELIMOS COFFEE IN CALIFORNIA. WEEKS WENT BY. FINALLY CHECKED UPS WEB SITE AND SAW THAT, UNKNOWN TO US, THE PACKAGE SAT AT THE UPS OFFICE FOR AT LEAST 10 DAYS AND THEN RETURNED TO SENDER WITHOUT US KNOWING THEY EVEN HAD THE PACKAGE. WE'VE DEALT WITH A NUMBEROF SUPERVISORS ABOUT THESE ISSUES. THE UPS DRIVER HAS AN INORDINATE FEAR OF DOGS. HE SAYS OUR DOG DOSEN'T LIKE HIM! WE GET DELIVERIES FROM FED EX AND USPS AND OIL CO. WITHOUT INCIDENT. WE'VE BEEN TOLD THAT OUR DOG WAS OUT WHEN HE ABSOLUTELY WAS IN THE HOUSE WITH US. WE'VE ALL BUT STOPED DEALING WITH AMAZON AS THEY PRIMARILY USE UPS. AS IT STANDS WE DON'T KNOW IF ANYTHING SHIPPED BY UPS WILL GET TO US OR BE RETURNED. WE'VE EVEN REACHED OUTR TO UPS CORPORATE TO NO AVAIL.
Poor delivery service,last week ibgot 3 missed label on my buliding front door not at my apparmnet door,infact i was at home that times where they mention the time,they disnt press the door bell,to open the doors for them,just label at frint and runout,am redelivering all my packages but same thing happen,they continously telling lie caz that time we are at home,fedup with this please find out the provider in my area,am attaching my today building front door notice. 2215 cruger ave,Apt 3F 10467 bronx ,newyork.USA
Package car driver blocking road, (McDonald Oak, San Antonio TX, 78233) on Saturday 5/14/22. Driver was sorting packages in his rear compartment with earphones in. When asked to clear the road for traffic, he was very rude and refused to move. Driver would not give his name, but finally moved up the road to curb to allow others to pass. The package car plate # is NJZ-0849. This is unacceptable behavior.
Ups driver said they left a package at my door on 4/19/22, no package was delivered. I was home all day. On 4/22/22 I called ups they said the box was delivered by the driver. I ask them how is that possible when the package never left the Hub in Davinport fl. They took my info. Sent me paper to full out and never heard from them I call over 7 times. Now they said they found the package and sending back to New York addresd when it should be going to fl. This company is unbelievable, they won't let you speak to a manager or supervisor. I hear bad things about UPS all the time and I will NEVER use them again. I will go with FedEx moving forward. So people be aware of UPS. They blow you off like nothing. I will find a resolution and a person to talk to, although I'm sure they no the problems people are having with UPS..
They damaged my receiver during shipping which we insured for $1500. Contacted UPS and they directed me to open a damage claim. next day they picked my Item for review and its been 45 days. I called them each and everyday for the status on my claim. they don't know what they are doing. I'm not sure who to contact now. They have my item for more than 45 days and no progress. I spent nearly 15 hours on calls with them with zero progress. Can anyone help me who i could approach to resolve my isuse?
Yesterday I was supposed to get a package and I was supposed to sign for it. Now it has the address and apt number while enroute the divers supervisor contacted him and told him that can't reach my apartment without going through alley located on 18 Ave and Peoria and instead of delivering the Package to my apartment # B he just let some one that is in number D sign for a package that belong to me he knew that to deliver my package he had to go through alley but that not what happened this is not the first time this has happened. And when I talked to customer service the lady on phone was rude and didn't comprehend that the driver needed to come through alley to get to my apartment I still have no package the driver never came back to retrieve package and deliver to the right apartment. The Driver needs to go work picking up dog poop I have to put in a complaint with Better business bureau and filing a police report on the driver for theft since he gave my Package to whoever to it was that signed for it. I do not have the portable washer And I'm going to have to pay on something I never received the driver or UPS needs to give me 300 dollars for there driver giving my package to someone else I also have contacted the channel 3 three on your side and will continue posting on social media about what the ups driver did and that ups he as done nothing to represent there driver.
I don't know what kind of busy you guys are running but it's really pathetic. How can a delivery took 8 weeks to be delivered after landing in the country after 3days order from Poland now its one excuse to the other, if you can't located my parcel why don't you credit the sender so they can refund me. 1Z3X63930433643211
Won't deliver always say cust. Request to pick up. Why would I pay for delivery then request I will p.u. when I have to drive 30 miles they should pay me , all other company's deliver to me. Have requested to talk to district manager but alwayssent to local manager , this has went on for min.5 years, try not to order from people that use ups.
I live at 1060 Claud Rd. Eclectic Alabama, and one of your drivers came into the Mobile Home Park Speeding excessively, on his way in and out. We have many children that live and play here, as well as pets. The posted speed limit is 10 mph and he was doing at least 45 mph. That is completely unacceptable. If one of my children gets hit by him we will be filing law suits.
I went to a UPS store to ship a parcel. I asked about duty and fees because I was shipping a parcel from the US to Canada. I asked the associate multiple times if there would be any fees once it got to Canada. The young lady assured ed me multiple times that the fees I was paying included all that. When the parcel got to Canada they attempted ed to deliver it but my son was unable to be home to pick it up. A request was made to be able to pick it u at the store. When my son went to pick it up he was told it was out for delivery. The associate then told my son that the driver would make another run and bring it to his house because of the inconvenience. My son waited at home and they did not show up again.
He called again and was assured that it would now be waiting for him at the the store to pick up. The evening prior to this I received a call fro the owner of the UPS store that I had shipped the parcel from. He told me that I needed to give him my credit card no before the parcel would be released from customs. I told him that it had been out for delivery so how could it still be in customs. He kept saying I needed to pay him first and that he had no idea after I paid him when it would be released from customs. After giving him the credit card info I called UPS customer service and informed them of the situation. I was informed by customer service that he was not supposed to ask for money and that my son just needed to pick up the parcel.
When my husband called the man back to explain this to him he said UPS was wrong and when my husband asked him for payment back he said he would try but was not sure if he would be able to. This has been an extremely frustration time from both the shipping and receiving end. I hope that UPS comes to some sort of practical solution to this and the ups store receives training on international shipping. he next step I will be taking is to contact the bbb to file a formal complaint.AT this time the fee has not been returned to my credit card. That is fraud
I am writing to whom this may concern. My girlfriend shipped a package from Calgary Alberta to Playa del Carmen Mexico. She was told by the UPS agent that she didn't need anything else and the box would be delivered in a week. Then UPS tracking tells me it's being held in Customs because we need a import license, after we asked if we needed anything in Canada. So needless to say after hours of phone calls and several Supervisors getting involved nothing happened. No promised returned calls and no emails. UPS made us feel this was our fault. So they told we can ship the package back to Canada. Now they are saying we owe them $129.00 for the return cost, unbelievable. We have never been so mistreated or lied to ever in dealing with a company.
They never once stood by their word, never once returned calls, no emails and the worst customer service ever! We are outraged that they are trying to collect this money after everything they put us though never mention the stress. I can't understand how a acting UPS agent would not know we needed a simple import license. This never should of happened. Now we want all our money back as this is down right unacceptable. We are seeking legal council in this matter, as we feel we are being bullied and mistreated.
When my package was delivered there was no one home so i assume they just left it on the porch. Well a dog got ahold of it and ripped it up. Aren't they suppose to wait until someone is home if it doesn't fit in your mailbox? I caught the dog before he tore up what was inside but that was only because there was 3 boxes to get to. He was working on the last box though. I really don't appreciate whoever it was being that careless.
I shipped two packages and the UPS department mixed up the paperwork. 13 items got shipped to a US location with the ticket that was #235 lbs and the 2 items got shipped to Hawaii with a #13,00lb ticket. We caught the package in California to reroute it to the other location and then the other package was picked up and sent to the Hawaii location. Well now they are trying to charge $2500 shipping charge on the 2 items that was rerouted from California because of the weight. When in reality that package was only 235lbs and they are like prove it. But they have the proof from the 13 item package as they picked it up reweighed it and charge us the difference from 235 to 13,000lbs and charged us the overage. Now they are still trying to charge us the excess amount of $2500 especially when the 2 item box was worth only $200 total. No one at the UPS will help they said they would give a 60% discount and charge us $1000 but that is still 5X the amount of the actual package.
I was expecting a package from my supplier and waited all day for the delivery ,usually there will be a 10am delivery or around 3pm delivery.Around 3:30 pm my delivery did not arrived and I contacted my supplier for the tracking # he gave it to me and I entered it into my system and they said and attempt was made at 1:08 pm .Thats was Incorrect I tried reaching out to the supervisors and I heard different excuses .Still waiting on package
I recently received a stereo preamp that I bought on Ebay. The unit had been previously bought and returned due to a measurement listed wrong. The item went half way across the country and back in tact. When it got shipped to me, on Friday, the box was crushed, the .062" stamped steel covers were badly dented. I immediately filed a claim with UPS. A claims agent called me a few hours later. He tried to claim it was not packed properly etc.
but I reminded him it made a farther journey and was fine. It was obviously mistreated. I decided to try to repair the unit, so I disassembled it, put the metal cover and rear panel in a press to straighten it out. It is really heavy steel for a stereo. The UPS agent told me that would be fine if I could fix it, and he would contact me on the following Monday or Tuesday, but I should stay in contact with the shipper. I was successful fixing the preamp, but the glass insulator that came with it is toast.
I told the shipper I was pursuing a claim for my time and damaged items. Well, no call from UPS. So I contacted them via live chat, and was informed my case was closed. All transactions have to go through the shipper, and the shipper did not enter a value on the unit. I thought the minimum was $100 anyway. As the conversation went on, making sure I understood, I was informed UPS does NOT INSURE any package. You are not buying insurance when you enter the item value!! SO I am letting everyone know, UPS does not insure packages, and if you get damage, YOU ARE SCREWED!!
So don't bother paying higher shipping rates, the claims are worthless. I have talked to many people that had legitimate claims only to get nothing. Buyer beware!
I recently sent for a phone to come from my phone at your company called Schurian and somebody said they dropped off the package yesterday or today came by to drop it off and nobody was home I was home nobody knocked on my door nobody knocked on the main door outside the building I live in. So I setup a time today to go to pick up the package at the UPS after working out something on the phone with someone there I was told they close at 7:30 this large black man at 17 Gold Ave. newark nj UPS SITE. They close at 6:00 pm. Mind you I checked the website I checked the iPhone app and I also checked the phone number to see they close at 7:30 on the main pick up side this gentleman was clearly obstructing my way and not allowing me to get my package I want to complain about it and I would like it handled immediately.
I sent a package out on April 8th with an ups label in a usps box and handed the package to the driver. The package is lost and it was my iPad. I have a claim but I am being told the iPad is lost. I have given serial number and model number. If the iPad is lost I want a refund for the full amount of the iPad. It should not take over a month for a resolution. Every-time I call or speak to someone they just say a claim was opened. But still I have no iPad. I am very disappointed with ups that there seems to be no sense of urgency. I have sent 4 emails with the info request and I can send copy of receipt if needed. But I want the matter resolved. Also I had another package picked up with this package and that packages was delivered.
Amazon a global company has UPS as their preferred Return Merchandise Service provider on all products on Amazon. Unfortunately, this is the 3rd incident where UPS has done a NO SHOW at my address to conduct a scheduled pickup. Mind you this pickup is charged (subtracted) from the refund. I called numerous times to resolve this issue. To no avail! The UPS service in this 76116 area code is absolutely 1,000% horrible, unacceptable and unprofessional! These people are getting paid to do a job, and they ARE NOT DOING THERE JOBS! I WILL NEVER USE UPS AGAIN! Period! Bad company, even worse customer service! BEWARE!!!!!
What a shame? Now this is bad. I bought it online and they will ship with your company. I saw the moment on Friday, May 12, 23, and nothing has happened since. So they assume it was on Wednesday I tracked on Monday and Tuesday no one worked or ? Forgot to scan? So I tried contacting live chat or phone and they said they were not sure they would leave a different location. They said it will ship on Wednesday and there is no update on the tracking list. This is horrible. If the customer wants to know the whereabouts, they will keep saying that. This is dissatisfaction with the customer. They think ups workers don't work for customers and I know they are off on weekends. They need to be updated, otherwise it's vague to the customer, it's weird to the customer, it doesn't make any sense. Please provide people with the right work in the right way. It is time to improve
UPS has lost 2 critical shipments in recent weeks. Where delivery should have been a one-day transit has turned into lost packages. I am referencing 2 separate shipments from 2 separate locations. Both of these were expedited shipments.
I have lost all faith in UPS. You clearly have problems at your HUBs here in Southern California.
My package is 7 days late, nobody knows where or what is going on, I've called,,, e-mailed done everything I could to try and get my order,,, this is bull crap,, I guess someone messed up the address is what I get,, I want it straightened out or my $173. oo back. I don't think that's to much to ask, thks
I had a very bad experience with a customer service representative. I sure hope the phone call conversation was recorded. I called to see where I package was at. I gave all the information. I had changed the delivery location, so I was aware of where it was going. However the representative spoke to me and treated me very rudely and was very condescending. He cut me off before I could explain my question or what I needed help with. He just repeated that "my package was on the way" multiple times but never answered my question or gave options of what I could do. Every time I asked something his response was "the package is on the way." It was very unhelpful. I got snappy myself and asked to speak to someone else or a manager because I didn't like the interaction. He never said I could or allowed me that option. He said he was trying to help me but I said this conversation wasn't helpful. I got a pop up notification about my package being held at an access point. I went to the access point which is also the place I had my package being delivered to and they didn't have my package yet. I was wondering why I got that notification if my package wasn't there. He didn't answer he said "it's on the way." Again not helpful. I also said the email I got stated May 10th at 7pm for delivery. I said I'm assuming I wont receive my package til tomorrow because the store of access point closes at 6pm. I also wanted to know if my package was on a truck or where it's at exactly so I could intercept if possible. He said NO the email doesn't say that. I said it does, I took a screenshot. He again said no it doesn't that.
I didn't like how he said no to me when I could see the screenshot in front of me. The representatives name that was given to me was Younes and the badge number is 4926842. Not sure that is real information or not. He got snappy and said I'm only giving you my information because I did nothing wrong. I did tell him that he did cause he shouldn't be cutting people off and shouldn't repeat the same unhelpful thing over for questions. It's not helpful and he was being rude. So he was wrong on his customer service. I attached the screenshot with the pop up notifications which I wanted to know why I got those and the date and time of delivery since he pretty much called me a liar.
A friend shipped me 3 boxes from Longmont, Colorado on Wednesday, May 3. The tracking number was 1Z800X210322477396.
The delivery address was 3726 Maybelle Ave., Apt. 3, Oakland, CA 94619. The delivery date was supposed to be 5/8.
The deadline came and went; I had not been given tracking information, but the woman who sent me the boxes checked and sent the following attached information:
It is an out-and-out lie: first, both I and my roommate were home all day until 8:00 pm: no one buzzed the door. This is a small apartment building, and typically, if the intended recipient doesn't respond, a delivery person buzzes other units and someone lets them in. But plenty of times, UPS, USPS, and Amazon packages are simply left on the front porch. No packages were left anywhere. But I know delivery was not attempted because no message was left on the door, which is what happens if a delivery attempt was made. HAD I NOT CHECKED WITH THE PERSON WHO SENT ME THE PACKAGES, I WOULDN'T HAVE KNOWN THAT AN "ATTEMPT" WAS MADE. This suggests very strongly to me that no one bothered to even try to deliver the packages, nor to contact me AT ALL.
When today I picked up the 2 (out of 3) packages shipped, and mentioned to the woman at the UPS Access Point, she said she's been hearing the same complaint over and over. No one even tries to deliver the packages, and doesn't leave the message saying what's happened, where the packages are, and how the recipient can claim them. Then I returned home to find the 3rd package delivered (it was inside the building, meaning that the driver had buzzed one of the apartments and someone let them in so they could leave the package--which is what should have happened before. No mention of the other two packages.
To make matters worse, there is no way whatsoever to talk to a customer service representative. No matter what phone number I dialed, I was shunted over to the 800 number and its stupid, useless voicemail system. I dutifully followed all the prompts, only to be denied the opportunity to speak to a a live human being. For the record, I tried multiple numbers, including what was given as the UPS corporate office.
This is all so absolutely unacceptable.
I expect to hear from someone to figure out how this can be made right.
They lost both of my cat's cancer medications but marked them as delivered instead. Or just didn't bother to deliver which is common in my area. I called to get someone to help me find them because my cat needs his cancer medicines and they kept saying a dispatcher would call me back within 1 hour guaranteed 100%. They never did. This was promised to me 3 times, one hour after another. Then I went in the chat and was promised a manager would call me back ASAP. That never happened either and I have the transcript. Totally unprofessional liars.
I paid $19.95 for "overnight" shipping on medication for my dog, who is in pain. Last night and this morning, the UPS website said that it would arrive today between 11:45 and 2:45. At 2:30 that changed to "delivery tomorrow", meanwhile my dog remains in pain, and I just got RIPPED OFF for $19.95. At the LEAST, they owe my an apology and a refund, but at this point I'll be happy just to get my package. No wonder people keep beating their drivers up. This is INSANE.
Maybe I should just let my dog out when the driver is on my porch. That would be fun to watch. Ain't payback a For the record, he's a German Shepherd...
A driver delivered a package to my house today and as he was pulling out of my driveway he ran over my son's puppy. That is not what the complaint is, the driver just kept pulling out and left without even stopping and apologizing for what happened. I am very disappointed in some of the workers ups has employed.
I customize my delivery to all deliveries be dropped at CVS I wanted to return the item that was going to be shipped to me I was told to write a letter saying why with the company's name my name and give it to CVS to get to the driver my package was delivered on my porch I screamed and yelled at the driver he just kept going I called customer service the guy told me that he was going to regenerate a new tracking number and have the driver come back knock on the door and pick the package up that didn't happen so now I'm stuck with this package that I don't need and I'm out 53 that I think UPS should refund me
I took my package to UPS STORE IN NEWARK OHIO. 21ST STREET
One customer was there besides me she left.
2 people were working Not really
The young man was very very much ignored me and was Rude kept talking back the other girl who was working
She was putting boxes ip.
I ask him 4 times to help me on my phone to return the package to Amazon. He kept saying scroll down I said again3 times
I need help.
He and the other customer service girl they were just kept talking to one another. I waited 10 minutes and still no help. Finally I figured it out myself and he said to me tap the phone and he 'would print it. He doesn't belong in the public.
Just wanted you tell know
I always go there never had any problem Until now.
The usual woman wasn't there.
This man needs manners.
Thank you
Dear UPS Customer Service,
I am writing to express my disappointment with the delivery of my recent package. The tracking information shows that the package was supposed to be delivered on March 29, but as of today, March 30, it has yet to arrive. And your costumer service told me it will not arrive anytime soon.
This delay has caused me significant inconvenience as I was expecting this package to arrive on time. I have tried to contact UPS to inquire about the status of my package, but I have not received any satisfactory response.
Due to the prolonged delay and lack of communication, I would like to request a refund of $250, which is the value of the goods that were inside the package. I believe that this is a reasonable request given the inconvenience and frustration that I have experienced as a result of this delay.
I hope that UPS will take the necessary steps to address this issue and ensure that such delays do not happen in the future. I would appreciate a prompt response from UPS regarding my request for a refund.
Thank you for your attention to this matter.
Sincerely,
Weixin
I recently post two packages from UPS，it was arrived at Konle Airport on 16th March. But there is no any process after that. I actually have 3 packages to be delivered at the same time but there is only 1 parcel successfully delivered. I want to complained about UPS. I believe it got lost or got stolen during the transit. The package valued over 5000 euroes. I want someone who can take charge of this and give a good investigation on the lost parcel.
This Candice Lewis I’m in New Jersey, I had the single WORST experience of my life with UPS despite using them over 25 years. They lost my $330 Ebay package for the customer At the Monroe Twp ups center! Despite 8 documents proving the worth of the electronic device, screen protectors and case and $55.68 check for next day air, UPS is gonna only give me $100!!!!
I was selling two items, one a device that is only $100. I accidentally put $100 on the Razer Edge gaming handheld manual label for the UPS man to pick up. So, UPS customer service and claims doesn’t care that I lost a source of income and HAD TO sell this electronic item to get food for me and my cat! UPS not only LOST my package for my eBay customer, but they want to send me a paper check that will take 10 days to get to me!!!!!! I had to give my eBay customer a refund of $330 that I was supposed to get had the NEXT DAY AIR package arrived on time! So UPS has COST ME MONEY, TIME AND STRESS!!!!!
I will NEVER use UPS again and I advise others never to either!! Customer service didn’t help me at all. Other places will at least meet you in the middle but NOT UPS!!! I’m writing an email to CORPORATE because they won’t return my money that is rightfully mine and my $$55.58 check they don’t even include in my refund!!! I have every single proof I gave them and a picture of the items, and check!!!! I’m so angry!! !! They stole my $330 and $55.68!!
Claim Number 4734302101A, and Shipper Number 66T8J6.
J4578934273 Tracking
I also tried to corporate but only got customer service not the CEO. I’m thinking of filing a police report!!
I had ordered a part for my vehicle that was 3 day shipping. It is now day 5 ups is saying that it was a sorting issue and there nothing I can do. They just keep telling me it will be delivered by end of day for 2 days now. This is ridiculous and I will be requesting to never use ups again
I am sending packages from the UPS store in Clermont Fl, Kings Ridge, the last 4 packages I sent to my son in NY were destroyed by the time they reached him, 4 IN A ROW!!! the last package I sent I told them there was glass in the package which the way I bubble wrapped it the items should have never been broke, I told the guy 3 times about the glass and asked for a fragile sticker which he did not put on, You want all this information to file a claim, instead of that, for the money people pay to ship packages just do your job and get the package to the customer in one piece, I do not even know how your drivers can put a destroyed package on someone’s porch, your job is to deliver packages, just do it right and tell who ever is throwing these packages around and destroying them to do there job right, would you want to receive a destroyed package? it is ridiculous, I will find another shipping company that care about how they do there job, because UPS does not care how they deliver a package
As a member of UPS Choice, my attempts to change the delivery date of packages sent to me are routinely being ignored. The last package sent to me 1Z52E3Y40333563073 was delivered on 3/15 even though I changed the delivery date to 3/18. I called UPS and complained and got a call from your Phila. office (Nicole) saying that it would be taken care of. During the weekend I discovered that the package is being sent back to the sender. On the website, a reason given was that I told the driver that I never ordered the item. How could I do that since I was not at home and was 100 miles away?? What am I paying for??? UPS cannot be trusted to respect my delivery requests. Please investigate this so that this doesn't happen once again. Someone is clearly not doing their job!!!
Craig Hardy
2707 Springhill Rd.
Secane, PA 19018
610-544-1893 (home)
610-299-1551 (cell)
As a subscriber to UPS choice, my requests to change a delivery date have been routinely ignored, as with 1Z52E3Y40333563073. I never told the driver that I didn't order the item as claimed on your website. Someone is clearly not doing their job and lying to cover it up !!! Instead of honoring my request they sent the package back to the shipper!!! 610 (544)1893 (home) 610 (299)1551 (cell).
If you want to lose money and wait for weeks for a package that is in your town but you can’t pick it up, UPS is the company for you. Oh and if you want to speak to an actual human and not get hung up on by a robot, say “returning call” You’ll finally speak to a very nice man in India who might be able to help. I will never use this company again :(
Who can I talk to about the stress for these two days I had suffered? Still I don't know about my package. My mistake was to trust you guys for what you guys told me, and that's what I did? You guys told me it's going to be delivered yesterday. I believed that. However, I called to find out what happened. I was told that my package would be in the truck today. However, it was more of the worst experience ever I had in my life. All of the agents, managers, and supervisors were giving false information, which led to me that UPS store at Maspeth. I didn't go to that store expecting that kind of behavior. When no one knows the correct information, they should not mislead customer and waste their time for nothing. I told them I would be at home on Thursday and friday clearly that's when they should deliver my package. I was told they held my package at that store. Stores manager said they don't have my package and don't want to talk to their own company's staff to help the customer. I have to go and call here and there just to get my one package.
I need an explanation for this kind of service. Every time, I have to call UPS since I don't see any updates online. I believed in what they gave me the information that was my mistake. The attached picture is the manager of that store at counter.
I have to take cab to that store and waste my money to come without my package.
I filed for lost or not received package 12/14/2022 on the 15th two male drivers came to my door asking if I received the package I said no I didn’t one of the drivers proceeded yelling and cursing me I repeated I didn’t get it and attempted to close my door the other driver had is boot there stopping the door I yelled my dog began barking I yelled again to get off my porch for I call the police and my dog bust out. Seconds after them leaving I called ups to put in a complaint I received an email that evening with them saying they will speak to the driver. I’m not sure if they happened or not but here it is months later I place an order that says it’s arriving 3/10/23 it never comes I get an email saying I requested to pick it up I didn’t so I called ups to see what’s going on I told they can’t fix it nothing they can do but no one is telling me why. I call Wayfair they have it set up to be redelivered I get another message saying I’ll get my packages on 3/13 ok wait still no packages says I have to get it from the location I call again to ups told it was an issue with driver it will be redelivered email said the same. Still didn’t get my package I got a email in the evening about my package 3/14 saying I need to pick it because the driver won’t deliver to me due to the incident i was completely shocked because one I didn’t go to their job they came to my home harassing me about my packages I reported not getting I call you complain because I felt unsafe at my own home not even being able to close my door and im being punished for mistreatment to me. I then go to the ups 3/15 in Mesa on iverness store to pick up my package and the driver has put it back on his truck even after he said he won’t deliver to me so not only did he not deliver to me but he put my package back in his truck causing me to not even be able to come pick it up im being harassed bullied black balled and jus plain treated unfairly and all I did was place an order not receive it report it appropriately and the get frightened by two men coming to confront me now he’s retaliating for me reporting it and cause me further distress with future packages I had to cancel my order thru the shipper because ups wouldn’t even allow me to do that
Not receiving packsges when says delivered. Not able to get refund from seller or UPS. Has happened twice within a 7 month period.
I am the receiver waiting to receive my drone back. It's 1500.00 it was supposed to take 3 days it's now lost in what they call a sortation delay. They will give no answers no delivery dates only I can file a claim after 8 days it's been that they still won't file a claim because it's not officially lost it's a sortation delay . They tell you nothing , worst customer service I have ever delt with
I placed an order on February 26, 2023 the package has been stuck in Mesquite, Texas since March 7, 2023. It is a very small package. I can't get to a person to find out the problem. I need this part yesterday. How do you get to a person to help you? The automated system does not help you at all. I will ship fed ex from now. I need someone to call me at 979-292-4596 and let me know why this package is stuck in Mesquite Texas.
They have driven by my place twice now and are miles away
False tracking . States packages delivered that aren’t
Pay for upgrades from SurePost to ground and get double billed and it still goes to the USPS instead of ground (and you get double billed for the upgrade, to boot)
Useless customer service reps on messenger (they follow their scripts well, but the system itself is broken)
The automated systems simply don’t work
Tracking number 1Z805RR21322843451 my package should’ve been here Tuesday 630 I called UPS supervisor calls me back and says we are so sorry but your packet was put on a truck going to Morton you’ll get your package tomorrow Wednesday no package so personally but she will get it tomorrow I guarantee you were here it is Thursday 12 PM still no package I have contacted Amazon they’re being great about it shipping me another one but these was parts for my nieces wheelchair she’s having hell with it UPS don’t care they have lost my package I believe in line out there but I am trying to contact the CEO I’ve got her name and I won’t stop till I reach or UPS in Jackson Mississippi
Package lost. Customer service is lousy! Called several times, sent emails, file the claim, Facebook messenger, live chat, tried everything and nobody actually is taking ownership to help investigate the case.
I am missing a package (large envelope) with documents 1ZWV20710768964222. It was supposed to get to the destination in 2 days. It was sent Feb13/23- Feb15/23. I found out Feb 20th that it was missing. I called customer service about it then a few days later they simply filed a claim. Initially I was told they would investigate for 15 days.It’s as if they didn’t look for it at all and just filed the claim. I care more about finding the package because it was destined for Immigration and now puts that in jeopardy because it was time sensitive and had personal documents and could cause my case with immigration Canada not to be processed. This is very serious for me. I kept getting the same scripted response from customer service and some of the investigation team were obnoxious on the phone, kept me on hold was told a supervisor would call back never got a call back.
This is very serious for me to find this package. Was the receiver contacted to see if they might have received it maybe it wasn’t scanned when it was dropped of?I was told that it was scanned at this Los Angeles facility and then after that went missing. At one point I thought I saw on tracking that it was out for delivery , then when I looked again it said arrived at facility.Did they talk to the driver? I should have been informed instead they just filed a lost claim, that is unacceptable.
I’m more concerned about finding that package then I am at filing a claim. I called them and they told me they would cancel the claim and continue to look for my package. I just to make sure everything that needs to be done is being done to find it.Please give me any updates
For several weeks my almost daily deliveries have been left at my mailbox on the public road,about 50 ft down a private road from my home . This includes deliveries requiring a signature . We have filed complaints ,to no avail. There are days when i must drive down to my mailbox because the number of size of the delivery is to large for me to Cary it home Today a delivery ,requiring a signature ,was left at the mailbox again . We have no way to deal with this .our neighbors on the same private road seem to get their deliveries to their front steps . I dont know what to do to correct this
I went to our local UPS store to ship a package to my friend in Singapore.There were 4 people working and not one knew how to ship a package internationally! I was told I would have to come back the next day. I did, the only person capable of completing this task was at lunch. 1. these people have wasted too much of my time and 2. why do you have poorly trained employees?! Seriously, companies need to be held accountable for the incompetence of their employees!
Why don't your drivers look at the special instructions when items are shipped?
I've had so many problems trying to get packages to my Son from Eugene to Colorado Springs.
I have called customer service so many times it's ridiculous. I could have delivered the package by driving it myself by now. And this isn't the only shipment I've had problems with.
I'm ready to have the package sent back to me and use FedEx.......
You guys have to do better.
My package 1Z5AY1108750490129 with sensitive content (test kit) is missing. I have paid $250 for the test kit. I had a horrible customer experience trying to find out what is going on with my package. There was no way to get to a human over the phone. I tried all options. Since I have am accent, their automated system was not able to understand me when I was trying to speak the tracking id number. I was getting disconnected time after time. This is unacceptable. It is pure discrimination against people with ESL. There should be option to get to a customer service human agent, not just drop the call.
I got my package from macys, but when I got it, it was open halfway at the top and at the bottom it was completely open. I opened up the shoe box, it was open the paper out the shoe, like somebody was trying to try the shoes on. They wasn’t damaged, they didn’t still them. Cause they didn’t fit. All I’m asking is to check them loaders on this route. Because somebody stealing merchandise!!!! That’s all!!!!
Today (2/13) at 3:00pm one of your UPS delivery drivers was extremely rude to me at the UPS store at 10117 SE Sunnyside Rd Ste F, Clackamas, OR 97015. His truck number is 134786. His license plate is 29161 in Oregon. I pulled into a spot that he was waiting for, was unaware he was waiting for it because he had his hazards on and not his turning signal to come into the spot. I pulled into the spot and then he came to my window to yell at me that I was in his spot. I apologized and then told him I’m pulling out of the spot for him. I came into the store and suggested that he have his turning signal on next time so I can tell he’s coming in that spot. He rudely told me that I should learn how to drive and have driving training, I told him I can’t tell what having hazards on at the side of the road means. He said I won’t go far in life and I must be really offended at a lot of things if I get upset at things like this. I told him I wasn’t offended and I was just telling him how to signal it next time.
This was extremely unprofessional behavior.
UPS again failed to deliver as promised. They send a email and give the promised date and time of delivery. When that time and date are passed they do not contact us to explain the missed delivery. This has happened 2 times before. The first time the delivery was 5 days past the expected date and time. If you don't want to deliver on time then why waste my time by making me wait all day for a delivery. I no longer will support UPS as there are delivery companies that deliver better service.
I have lived at my current address since April 19, 2014. UPS has been bring me packages all this time as Dorren Ashton and Doreen Shields since 2017. I had to get real. Anyway, they keep asking me for my address as if CVS doesn't have it! I NEED MY DUPIXIENT!!!!!
Our company has an issue with a woman named Lisa at ups on bowen street in cumberland md. Everytime we go to get our packages she is rude, ignorant and has a scow on her face. Never good morning, how are you, nothing. This person is the only one we have an issue with. We are not her employees, we are customers. Given the multiple reviews on google about this exact person and the exact same issue nothing has been done at all. Nothing. Why would any business have someone like this who obviously is a sad lonely hateful person with issues working after numerous complaints proves you do not take customers seriously. If someone hates their life I highly doubt they are a good fit dealing with people. We spend alot of money at ups. Thinking of switching to fedex just to avoid her negativity
They always deliver to wrong address
We are having problems with out packages being put out in wet driveways, grass or on top of our vehicles. There is no reason they can not be put on out porch out of the weather. We receive a package at least 2 to 3 times a week and they have always been out on our porch till the last 3 or 4. Not sure what the problem is but they need to be put on the porch. Thank you.
I purchased a piece of jewelry and did never recive it at all, i filed a complaint with UPS they really did nothing and said a person with name of "khatri" signed for the package and the fact is i was not even at home and i never sign with only last name the driver or whoever signed for me and said i signed for the package, i also asked UPS who they delivered the package to and to give physical description of mine and they never could provide becuase i was not at home at the time of delivery I was elsewhere and the only person at home was no body, I filed this back in june 2022 and UPS has done nothing leaving me no choice but to file court claims.
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