UPS Complaints Continued... (Page 2)

My girlfriend sent me my Christmas present and put the wrong address on it. It is been 2 weeks and nobody can get a hold of a human at UPS let alone the computer knowing where my package is. I go on the website they say it's delivered but they don't tell me where it's delivered. I go on the website they say it's at their facility but they don't tell me what facility there is five facilities where I live let alone drop off sites that have no phone numbers. This is absolutely ridiculous. I want to speak to a real human and find out where my stuff is. I will never use UPS again

Sadly as much as I've shipped for personal and business only using UPS that now has to change. The last 4 package , 1 was delivered for scam, 1 that was packed well all 12 pieces were completely smashed, 2 in Dec of 22' haven't been scanned for tracking nor arrived. One being my personal envelope w/birth certificate delaying my licence to drive. At what point does corporate care about their lack of integrity from workers they are paying for a service done? I can't trust them anymore after 6 yrs of business to give them anymore chances. It should matter when we brought them to their yearly gross as well we can bring them down. That seems to be what's already started happening. If corporate doesn't show they care nor shall we the people.

I have spoken with 2 people at UPS I would like to report they are unprofessional on the phone conversation. They are extremely rude and disrespectful. UPS store at 1173 2nd Ave FLR A. I spoke with one of their manager today named, Diomaris. She took no responsibility to help the customer and was extremely rude she transferred me to someone at this number: 1 (800) 789-4623
At this number some customer service picked up was very aggressive and very rude and very impolite. I asked her name but she seems like she lied about her name as well. She said her name was “lindsy”. Please investigate these rude workers that hang up the phone and speak rudely and have them fired ASAP. thank you

UPS drivers using my private driveway to make U-turns. Today the UPS truck used my circular driveway to make a u-turn to deliver a package across the street. In doing so she ran drove over two of the sprinkler heads on my irrigation system. I confronted her and asked for her business card. She gave me the name of her supervisor (Scotty) . I called this number and it went to voicemail. This is the 3rd time a UPS truck has illegally used my driveway and damaged my lawn. Last year I had to repair a leak due to this

I don't know how often items are delivered, smashed, opened & re-taped, holes in the boxes, and items requiring return, all due to the ethics works of your staff. They are either tired or cannot care for their job pride. They continue the same behavior despite many customers' complaints about the situation. UPS should be out of business forever.

This the second time package got delivered to wrong address (unit letter). Receiving it a day late and worrying about $28,000.00 worth of medication. NexT Day Air Saver. UPS. 3 months ago same thing happened but never received it.

On12-13-22 a driver told me “God damn, can’t I make a mistake!” After he dropped someone else’s package off at my door. He could have said, “ Thank you for letting me know, I will get it to the right person”, but he chose to bad mouth me instead. He was driving truck #145498 in the Horizon City area, and delivered to my home on Saker Drive. We have so many packages lost, stolen, or mishandled in this area. I thought I was doing the right thing by alerting the driver of the error. Instead, of being grateful, he cursed and disrespected me. My name is Edna Leon, I can be reached at 915-820-4250 or ed.leon55@gmail.com

Rude customer service support from the store on Browns Mill Rd in Johnson City TN.

I have used UPS for forty years now and I get this guy who is very rude to me. I have no idea what a QR code is. I have been trying to find it to return my Amazon packages. I found one package and at the service desk found the other one. This was the second time in one minute he shoved the box back to me. And basically by body language telling me how dumb I am. When asked what was I going to do with the rest of the items in the box, I replied to him it's a three pairs pack. The look he gave me. I will try to avoid UPS this Christmas season.

Our package with tracking number 1Z18F6W30163048773 has been held in West Sacramento UPS and has not been delivered to the address on the package. We were told that UPS employees are supporting UWA and don't want to deliver to our address. This is unprofessional behavior from UPS employees and they are affecting our work in a major way. I do think UPS administration has an obligation to interfere and tell the UPS drivers to deliver our package.

Driver going too fast entering our yard, endangering our animals. Ask him to slow down. Ignored us.

I mailed a package on 3 October 2022 from Chatsworth, (GA) to a customer in Virginia. It was a firearm and was suppose to go Overnight Air, but it stayed in the Sporting Goods store until it was picked up and shipped on the 6th of October. Tracking shows the package left the store and went to Dalton, GA UPS center on the 6th and then sent on to Knoxville, TN center where it disappeared. I contacted Linda Jones who works at the Dalton UPS customer service center when I received a call from the buyer wondering where the overnight Air package was. It is now the 21st of October and the package still has not shown up. I have made numerous calls to UPS and used your computer reporting system but no effort has been made to inform me concerning the missing or stolen package. Linda Jones (one of your better employees) has attempted from the Dalton, GA customer service center to contact representatives from your Knoxville location asking them to follow-up on this package. The firearm is valued at 1,200.00. They claim they are looking at the tapes, etc. but nothing to report at this time. Again, not a courtesy call or any contact to give me a brief report and tell me what is happening. No contact with the sporting goods store either. I checked with the owner and person who shipped my package and no one from UPS has made any attempt to contact them relevant to an investigation. I contacted them via email, thanks to help from Linda, but they haven't called or returned a text. I have gone to your website more than half a dozen times to file a lost package claim, but I keep getting "kicked" off the site and the claim form still isn't completed. Can someone please give me a call and help with the claims form, give me some information regarding the search and investigation for the package, and finally, show some interest in this loss. If it isn't found and returned, how can I file a claim as I can't complete the claims form! My telephone # 252-559-0305 and my email address is mikewightman46@gmail.com. Thank you, Mike Wightman

I cannot get any help on my claim. I just read that you ignore claims. My printer was damaged and I cannot get my claim worked . I enclosed a picture with the claim number. Tracking is 1Z4E716V0370587502

10/3/2022 I contacted UPS today in regards of my package because I haven’t had any updates on it KARLA MURPHY picked up the phone and I explained to her that my package has a delay and that I needed more information on why there’s a delay and when should I expect the delay to be lifted very calm and respectful to her I wasn’t being rude or anything I was just concerned and I just wanted some information Mrs.KARLA was very aggressive and rude and disrespectful she questioned my intelligence I felt belittled and disrespected simply because I wanted some information on my package I work in customer service and I understand that people have bad days but it’s unacceptable to take your bad day out on anyone specially your customers or a complete stranger it is unfair to them and that type of behavior should not be tolerated in a place of business she’s a supervisor how can you be in a position of leadership and you don’t know how to communicate to people what kind of example are you setting for others that work under you People don’t realize that type of negative attitude and behavior is contagious it’s unhealthy to run a business like that

I contacted the East HUB center on

8901 Atlantic Ave Orlando FL 32824

Your drivers are very lazy and lied saying that they brought my packages. And never did I've been home all day waiting on my packages. I run a business now Imy customer are waiting even longer because now I don't know were my items are

My mother passed away in June 2022 in Florida. I live in New York. I went to Florida to clean out her apartment. I hired a professional mover to package and ship my mother's possessions to New York. In the first shipment a box with lladro statues had many broken statues. The box was packaged properly and double boxed. However, the box arrived wet and broken. Certainly a transit issue.
Second shipment, I paid additional money to have the UPS store pack additional items. Some of the shipment also arrived broken. Again, the items were well packaged according to UPS guidelines.
I filed 4 claims with proper insurance on my mother's life possessions. All denied. I was told by customer service that they would not give me any information and to contact the store. I have contacted the store numerous times. The people at the store have worked very hard on my claim which continues to be denied despite the fact that everything was done correctly.
Upon reading online, it seems that UPS denies all claims. This is terrible and very upsetting.
I will pursue this further, legally if I have to. I am continuously given the customer service number or telephone numbers that cannot help me.
Please help and advise me.

i was having issuse,s with package delivery so i called ups out on Rt. 51 uniontown pa. 154501.i ask the man about my package being left at wrong address. he told me no more trucks going out that i would have to call fairmont wv,a. so i figured he was lying to me,so i called fairmont she told me that fairmont dont deliver to uniontown...so its a dam shame this man at uniontown would find the need to lie to me WHY?????? was it the sound of my voice? or he did,t like it cause i said that UPS drivers are suppose to be able to read.!

Can I take the one star away and give a negative 5? I called UPS as told to do so in the email. As I am the shipper. Talking to customer support after doing all the work to send the documents that they wanted after loosing a desktop computer that was being returned. So it was never refunded. Now while the email says to reach out to customer support to provide payment details so I can get my money back on the claim. Which has been a few months now, an agent has me on hold for over 30 mins to come back on and tell me that the store needs to submit the claim that is approved and I need to now be in touch with them in order to get the refund! They have nothing more to do with it. I bought it from them. Paid in full. I was sending it back because it didn't do what I bought it to do. They didn't receive it back so that is on my end. The agent tells me "it's because we do business with them ma'am." Excuse me, and you don't do business with me? I have an account with UPS. I understand that I may not spend as much money as a big box store but I still spend money. This is the second claim. The first one was A COMPUTER bought for my son this past Christmas. The shipper packaged it ok, but either the driver or who loaded it busted it to pieces. I filed a claim. I was told again that the shipper had to file the claim. Well, the shipper is paid. Why do they care now? Not their problem anymore. So after I did all the hard work on that claim they sent my money to the shipper who never gave it to me! They got paid twice off of a shady packaging job and shady computer. The reason why I was buying another one. But from a big box store this time. How odd is it that they manage to always loose or break computers? I have been waiting over 2 months now for this second claim and their office set the email and told me what to do all for the agent to tell me "they don't do business with me" and hang up after being on hold for a second time making wait time almost an hour. To be hung up on in my face! Why can companies do stuff like this and get away with it. Why don't they understand that one it is paid for it is no longer the sellers issue. It is now a buyers issue. Just like the first thief did by stealing my money how do I know that this store wouldn't either? For all I know they got the computer and never refunded me. Why would they give me the refund for it when it is easy money? This world is not the way it use to be. Honest, hard working, and caring people are hard to come by anymore. People want everything handed to them on a platter. Well looks like UPS doesn't care who they serve it up to. Because they don't do business with you.

Packages are always late and there is always an excuse as to why I called and was transferred to an employee at the north bay distribution center by the name of Andrew when he was asked his last name or employee # he stated that if I didn’t like it to bad and hung up

A Employee Driver who worked 7/30/22 at 2:00-300pm. Was parked right in front of my house peeling a orange, and left her trash on my property. She was a blonde white woman. I asked her to pick up her trash, and she ignored me. I picked it up, and put it back in her vehicle. When she left she had tossed it out well driving, onto my neighbors property. This is very unprofessional and unacceptable well she is working!!! She should be fired and charged for the littering.

Hi to whom it concern, The regular female drive has some what of an. In the past she would not stop walking on my grass. Then she would deliver my package to neighbors at times. Yesterday she delivered someone else package and left it in my walkway not at my door like she do for the neighbors. Please once and for all resolve this issue. Thanks

I live outside Jackson Mississippi. I haven’t got a package delivered that has not been damaged. A week ago a whole order of 8 items from Amazon was deemed undeliverable because of damage at the Jackson ms ups facility. This has gotten to a point that it is ridiculous that every package I get is damaged.

Careless, incompetent company. Delivers perishable goods to the wrong address, goods perished because neighbor at address they delivered to was on vacation. Read the address on the package, you, incompetent, overpaid by 100% excuses of humans! Not that difficult, read the correct address and deliver at the correct address.! That difficult? Apparently so. Careless, incompetent, bloated. Please, please go out of business, already!

Poor delivery service,last week ibgot 3 missed label on my buliding front door not at my apparmnet door,infact i was at home that times where they mention the time,they disnt press the door bell,to open the doors for them,just label at frint and runout,am redelivering all my packages but same thing happen,they continously telling lie caz that time we are at home,fedup with this please find out the provider in my area,am attaching my today building front door notice. 2215 cruger ave,Apt 3F 10467 bronx ,newyork.USA

Ups driver said they left a package at my door on 4/19/22, no package was delivered. I was home all day. On 4/22/22 I called ups they said the box was delivered by the driver. I ask them how is that possible when the package never left the Hub in Davinport fl. They took my info. Sent me paper to full out and never heard from them I call over 7 times. Now they said they found the package and sending back to New York addresd when it should be going to fl. This company is unbelievable, they won't let you speak to a manager or supervisor. I hear bad things about UPS all the time and I will NEVER use them again. I will go with FedEx moving forward. So people be aware of UPS. They blow you off like nothing. I will find a resolution and a person to talk to, although I'm sure they no the problems people are having with UPS..

Yesterday I was supposed to get a package and I was supposed to sign for it. Now it has the address and apt number while enroute the divers supervisor contacted him and told him that can't reach my apartment without going through alley located on 18 Ave and Peoria and instead of delivering the Package to my apartment # B he just let some one that is in number D sign for a package that belong to me he knew that to deliver my package he had to go through alley but that not what happened this is not the first time this has happened. And when I talked to customer service the lady on phone was rude and didn't comprehend that the driver needed to come through alley to get to my apartment I still have no package the driver never came back to retrieve package and deliver to the right apartment. The Driver needs to go work picking up dog poop I have to put in a complaint with Better business bureau and filing a police report on the driver for theft since he gave my Package to whoever to it was that signed for it. I do not have the portable washer And I'm going to have to pay on something I never received the driver or UPS needs to give me 300 dollars for there driver giving my package to someone else I also have contacted the channel 3 three on your side and will continue posting on social media about what the ups driver did and that ups he as done nothing to represent there driver.

Won't deliver always say cust. Request to pick up. Why would I pay for delivery then request I will p.u. when I have to drive 30 miles they should pay me , all other company's deliver to me. Have requested to talk to district manager but alwayssent to local manager , this has went on for min.5 years, try not to order from people that use ups.

0 stars...
On 3-4-22, I ordered four pairs of jeans from old navy online. I received notification on March 8th that it had been shipped via UPS. However, on March 11th I received a notification that it could not be delivered, because it was missing my apartment number, so I took the necessary steps to correct it, and UPS updated my package as "address change updated; new label created". On March 12th they marked my package as out for delivery but I never received it. After tracking it for a few days, I went through the proper channels to find out what happened only to have to file a claim that it was lost in transit. After a few more days I called UPS customer service and was told my package had a hold on it because apparently the driver marked my package as "needing security access code" which is false because I don't live in a gated community. As a matter of fact, there is no gate because it's been broken for years. Anyway, I was told I could pick it up from the UPS distribution center which I attempted to do earlier today only to be told they could not find it. Needless to say I called UPS customer service right then and there only to be told they can't see anything regarding my package or where it may be, just that there was a claim filed and that I must now wait 10 more days to find out if they know where my package is or not or as a last resort be refunded. Needless to say I am very unhappy... This isn't the first time I've encountered a problem like this with UPS, it's almost as if they have a dishonesty problem amongst their customer service department specifically the drivers.... Are their drivers dumping packages in ditches like Fed ex drivers were doing back in Dec and lying about it? I'm sure lots of customers are curious and now wondering the same...

My pet's specially ordered food shows to have arrived OKC 02/22/22 and each day status updates reflect it being out for delivery only to change a few hours later to using the weather as an excuse for not delivering. I've missed no other deliveries since the winter storm even orders placed after the 22nd and that were delayed by 1 day in another state! This has been an ongoing issue with UPS for several months; packages being in the hands of UPS for 7-23 days, just floating around out there in some warehouse 20 miles from my home. I would gladly drive myself and get it from their facility if I could get a human being on the phone that can tell me where to find it! Since UPS sees it fit to hold my packages hostage, I am now forced to make a drive to purchase food that will cause my pets to have upset tummies or let them starve. Of course, the latter is not an option. PLEASE!!! I JUST WANT MY DOGS TO HAVE THEIR FOOD. I should mention that I have their food on auto ship and the order is processed a good week before they run out of food so this should never be a problem.

I am so sick and tired of UPS and their bull$#!+! As mentioned earlier, this has become a common occurrence and more than once they have been important items. I would pay handsomely for any individual or retailer to use any other shopping service than UPS. Unfortunately, most of the time it is not revealed WHO the shipper will be or at this point I would go as far as to not do online orders from anyone that uses ANY form of UPS for their shipping needs.

The screenshot attached reflects the same nonsense excuse for the 23rd, 24th, 25th and 26th. Tomorrow, of course, is Sunday so... Yeah. What now? Guess I better make that drive to PetSmart before they close!

I use to love UPS but I don’t any longer. If they had a negative star I would have used that one. We have one decent driver sadly we very rarely get him anymore. Now when snow starts to fly they are scared to drive into our place. It’s true we live 1/2 mile down a township road but it is maintained wonderfully. Our driveway they can drive way and drive thru our yard and out the second driveway. Again both well maintained. And if they would rather turn around they have about 2 acres our plowman cleans out. We normally have it plowed the day after it snows. FedEx can drive in but not UPS.

I pay for Prime from Amazon and their 2-3 day service has pretty much unofficially extended to whenever the driver feels like delivering it to us. We have even made sure they have our phone number to call us to meet them somewhere. We don’t know anybody else or I would just put them down for delivery.

And the 800 number for them is useless. I don’t normally do review on businesses but I am so over SSD (sloppy slow delivery.

Packages are never delivered in time ever 9/10 times there is no attempt by the driver to even get out of the truck to delivery your package because if they did they would leave a notice it could be 3:37pm as the and i quotas “sorry we missed you” when you’ve been sitting there at the door all day because you know you go through this often with it seems to me ONLY UPS you call and get i’ll have my dispatcher reach out to you and she does but for what they never attempted to come back and redeliver my package that they claim no one was there for UPS is ancient Fed ex is better and Amazon is even better until they sent my package via UPS

The driver (not our regular driver) a guy with a beard was speading up our driveway and went right past our house,and past the shop (like 300 feet)past the shop at a high rate of speed almost hit my grand daughter!!! went back to the house to leave packages, then went speeding back down the driveway. THIS IS UNACCEPTABLE !!!! THIS WILL NOT HAPPEN AGAIN !!!!

Paid for next day air service and UPS did not deliver until two days later

If if you live in a gated community or apartment building door is locked how is anyone supposed to know that UPS at the gate or at your front door if they do not contact if they're at the gate or a lock door

I had TWO vintage receivers to ship. Used Huntington UPS store based on their website stating that they "will package electronics perfectly" for shipping. I also bought their "insurance" on each package. THE COST: $45 EACH to provide the packaging and pack "EXPERTLY", They cost $218 EACH each to ship to California, They cost $32 EACH to insure for $2400 VALUE EACH. Total Cost: $526... delivered August 17, BOTH DAMAGED... UPS driver in California noted that BOTH boxes were damaged. opened both boxes and the stereo receiver wood cabinets were broken, electronics wouldn't function.

Driver lied about delivery. Company blames me. UPS IS OPERATING FRAUDULENTLY.

I get a text this past Fri that my package (prescription) will be delivered Sat. It NEVER came. I get a text on Tues that it will come Wed. Now I'm told it won't come Wed (today) but maybe it'll come Thu or I might be able to pick it up Thu. I arranged to pickup my prescription and save you guys a little gas and me a lot more aggravation. I'm not sure if I'll be successful.
If I ran the VA, I'd take my business back to USPS. It took 9/11 to slow them down from delivering my medication.
Apparently Brown can do nothing for me.
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CANNOT GET THE LOCAL ENTERPRISE OFFICE TO UNDERSAND I NEED MY PARTS IN THE MORNING NOT IN THE AFTERNOON MY CUSTOMERS ARE GETTING VERY UPSET WITH ME IVE TRIED CALLING TALKING TO THE LOCAL DISTRIBUTION POINT BUT THE GIRLS THAT ANSWER THE PHONES ARE VERY RUDE OFFER NO HELP AT ALL PRIMARILY LAURA WHEN THE 2 PREVIOUS DRIVERS RAN THE ROUTE NO PROBLEMS THAT WAS JOE AND BRIAN LEFT MESSAGES FOR THE DISPATCHER TO CALL ME BACK THAT IS HOPELESS NO RETURN CALLS HE HAS THE DRIVERS DOING RESIDENTIAL FIRST AND BACK TRACKING THRU TOWN THEN DOING THE BUSINESSIS LAST IVE MADE SEVERAL OTHER COMPLAINTS ON THE 800# THATS A WASTE OF BREATH PROMISED CALL BACKS STILL WAITING YOUR RATES KEEP GOING UP SERVICE GOES DOWN I CAN BE REACHED @334 432 4268 HOPEFULLY SOME RESOLUTION CAN BE REACHED

The driver, delivery man that services our area (Franklin, Indiana 46131) is rude and has no regard for the condition of the packages he delivers. You may want to put a supervisor as a ride along for further instruction on how he should be doing his job.

I have a package that has needed to be picked up for a week now. I've called the 800 number several times and have been told its the weather then oh its traffic now I do live in the same city as the package. and I see trucks coming and going all day. But none have picked up my package but they have dropped off. So Friday the 12th I call and I'm told it will be picked up today. Well it wasn't. So the 13th I call and I'm told they don't have labels to put on the package so they can't pick it up.. Please tell me what kind of foolishness is this.. UPS has no labels?? So I ask to speak to a supervisor he puts me on hold for a half hour. So Monday I'll be calling Dell and tell them to STOP using UPS I've had an account w them for a few decades. And get them to send me a FedEx label this is ridiculous.. No professionalizem at all just lies and more lies. and you want me to pay to use the app and if I have to deal with ppl like that in customer service no thank you. And please don't blame bad manners on the virus.. My tracking number is 1Z3V713R2694497216

Sent a package to Hawthorne at Leland apartment complex in North Carolina to a specific apartment 105 at Hawthorne Loop Road.
The parcel was incorrectly addressed where the building number was left off.
Hawthorne at Leland apartment complex has multiple 105 apartments in various buildings.
UPS keeps repeating that the package was delivered as addressed and will not investigate.
My argument is that there is no specific 105 Hawthorne Loop Road address.....so it could not have been delivered correctly.
The package was insured for the standard $!00. I want to make a claim for the cost of the package which is $35 and UPS keeps repeating that they delivered it to the address.......but the address does not exist. UPS is in the business of delivery and should have realized that the parcel was addressed incorrectly. I will not upload the emails unless it is necessary.

New UPS driver n Salem OR twice in past week has not been able to find my address. The first time, he reported it was not a good address. A different UPS driver delivered the package with no problem the next day. The second time, he made no effort to find the address. Instead, he said it was undeliverable and sent it to a UPS store for me to pick up which I cannot do due to Covid19. I would like to have the driver educated as to how to find addresses. I called UPS this morning and was told that another more local call center would call me by 8 pm tonight. They did not call. What can I do to insure that my UPS packages will be delivered? Most drivers are good. This one is not. The first incident occurred June 11 with tracking number1Z7R87W90300121205. The second incident occurred June 16 with tracking number 1Z7964EV11301575471

On April 24 2020 I dropped off a package at penguin pick up for the UPS truck to pick up. With the tracking number I looked it up on the website since as of May 2nd Apple had not received the return and I was out $620 till it was returned. On the site it shows it got to the concord warehouse on April 24th and had been sitting there ever since. In the notations it said it was getting close to the limit of time it could sit there. I called Apple and they had not received any information on it. I called UPS on May 2nd and finally got through. The woman I spoke to said she could see in the file that they did not know where to send the package. That is puzzling as Apple had supplied me with the return label. I have a picture of the label and it clearly sais ship to: and even has a address. She said she would get it sent off back to Apple. I kept checking the website and every day it said a different delivery date. Then it said it would be delivered Thursday May 7th by end of day. May 7th in the late afternoon it still said it would be delivered by the evening. At 9pm when I checked now there was no date at all for delivery. When I checked on Friday May 8th in the morning it still said no delivery date. Eventually it showed that it would be delivered by Friday May 8th by end of the day. Today is May 8th and the time right now is 3:14pm. When I left work at 2pm today the website said it would be delivered by Monday May 11th. So where is my package. Obviously lost. Now I need to figure out how to deal with this.

I bought a welder/generator from Home Depot and it was shipped from Millington Tennessee. I was given the option of having it delivered to my home at no cost - home depot probably paid this fee. The delivery was Tuesday, July 16 between 1 pm and 5pm. It never arrived until 9 pm, then the driver told me he couldn't back up the 60 foot driveway (up hill) so he would have to unload it from the truck at the bottom of the driveway. It was dark, so I had to dig up a dolly and get 2 people to help me get it up the hill. I weighed 240 pounds so it was not easy.

I received a package a few months ago packaged by ups store in Livingston, Montana. It was an antique pitcher and bowl set, it was delivered all busted up and terribly packed. I then called them at 406-222-4971 several times and their manager Tim would never return my calls and was never available. I eventually got in contact with Tim and he has done nothing but give me the run around and doesn't return any calls and says he get in touch and never follows through. Finally he asked for a copy of the invoice of the purchase they shipped, I did that as well as pics of everything and he never got back to me, I then initiated contact and he said he filed a claim and would pay for it, that was a month ago and repeated attempt's to contact him have failed, the cost of the purchase was $61.50 and they charged me $68 to ship, and I want my money back. I live in a small town in Montana and use ups all the time and I find the lack of professionalism related to this infuriating, he has maintained that someone would contact me from ups, I will file a complaint against them in small claims court shortly unless I get satisfaction, and will be substancially more as I will have to travel there. I look forward to hearing from you. Jeff Wachendorf

For the past 4 months I have been submitting complaints to UPS regional level and above about packages being left literally in the out in the open, in the woods, covered in mud, cardboard drenched in rain to the point of disintegrating when picked up because I have a rather long driveway.

I have offered a solution to the company - leave my packages at a distribution center so that they can be picked up but they still continue to be dropped off out in the open because the driver is too lazy to drive down the driveway. It is ridiculous that they cant be bothered to do their job correctly, and even when given the opportunity to not even have to deliver it their system is so flawed that they cant even adhere to a simple request to not handle my package at all, and let me just come and get it.

I have been lucky so far as to not have anything stolen, but there are certainly issues with electronics that have been wet, but if you think I am going to pursue UPS for damages, think again, I know the process of trying to get them to acknowledge liability and I would rather just tell the vendor about it and get a new item sent...

This is beyond frustrating and I am fairly annoyed that it is impossible to tell companies like Amazon to only use FedEx, as they have delivered consistently to my front door.

All in all, I will go out of my way to never use UPS for the rest of my online ordering days.

UPS DRIVER LIED AND SAID HE/SHE DELIVERED MY PACKAGE AT 7:49 THIS EVENING, BUT I KNOW FOR A FACT THAT THE UPS TRUCK DID NOT COME ONTO THE PROPERTY BETWEEN THE HOURS OF 7:45 AND 9:00 P.M. SINCE A GROUP OF US WERE WAITING FOR IT RIGHT OUTSIDE MY DOOR, IN FULL VIEW OF THE ONLY DRIVEWAY ONTO THE PROPERTY. THE TRUCK DID NOT COME HERE.

I WAS WAITING FOR THE PACKAGE ALL DAY, SITTING IN MY RECLINER JUST 2 FEET FROM THE DOOR. MY DOG NEVER BARKED. NO ONE EVER KNOCKED. NO PACKAGE WAS DELIVERED AT ANY TIME.

APARTMENT NUMBERS ARE PROMINENTLY DISPLAYED RIGHT OUTSIDE EVERYONE'S DOOR.

MANY TIMES THROUGHOUT THE DAY, I TRACKED MY PACKAGE IN REAL TIME. I NOTICED THAT THE TRUCK WAS RIGHT ON TOP OF MY PROPERTY IN THE MORNING, BUT THEN LEFT THE IMMEDIATE AREA AND GOT FURTHER AND FURTHER AWAY AND NEVER CAME BACK.

THIS IS NOT THE FIRST TIME THAT A DRIVER HAS LIED ABOUT PACKAGE DELIVERY. THE LAZIEST PEOPLE IN THE WORLD WORK FOR UPS AND USPS IN ALBUQUERQUE, NEW MEXICO. LAZY LAZY LIARS!

MY DOG WAS OUT OF FOOD. THAT IS WHAT I WAS WAITING FOR. I AM DISABLED AND MOSTLY HOME BOUND AND I PAY A LOT OF MONEY TO HAVE ALL MY GROCERIES BROUGHT TO MY HOUSE, INCLUDING MY DOG'S FOOD. I AM JUST FURIOUS WITH UPS. SICK AND TIRED OF THE HORRIBLE SERVICE. I AM ADVISING AMAZON THAT THEY NEED TO GET A CONTRACT WITH ANOTHER COMPANY. UPS IS AWFUL.

Worst deliver service you can have. This time they feel that a tree might be down in my driveway. At least FEDEX ALWAYS DIVERS ANS PACKAGE NEVER RIPPED DAMAGED ANYTHING. ALL I want is my order. They have had it foe 2 days now.

UPS drivers need to be fired. There rude and always leave the customers packages out on the street. They don't even knock or ring your bell. They just drop the box on the ground and leave. Something needs to be done to stop this on going problem. Packages are being stolen every day because of these uncaring/unprofessional drivers. I been filing complaints with supervisors and the so call consumer advocate dept. and still every month I'm on the phone filing another complaint against the driver. NO ONE DOES ANYTHING!! Then I try to reach out to the corporate office and that is just as useless, I never get a person on the phone then the call disconnects. I been putting in complaints since 2010, I've submitted video, pictures to support my on going problem with these drivers. I never got any return phone calls or emails in regards to my complaints. UPS and the rest of the delivery services(USPS, FedEx, Amazon) sucks big time.