FedEx Complaints Continued... (Page 5)

I ordered a Dyson DC65 Vaccum Cleaner on Ebay and it was to be delivered by Fedex. It was marked as delivered on 03/31/2015 at 4:44 pm with tracking number 636054435735 and the following details. This is the 3rd time i was meant to receive a package via Fedex and on all occasions my package was never delivered to my door. First it was tee shirts for my son which i ordered from Walmart which never got delivered to my door even though tracking information said it had been delivered to me. Secondly, it was my exercise machine and this was delivered to a different address in my complex and i was lucky the lady who received it brought it to me. This is the third time with my Dyson Vaccum Cleaner and again i never received it even though the driver claimed to have delivered it to my door. I have been deprived the use of my vacuum cleaner for a considerable period of time now and having saved up to buy this item, the joy and excitement of having it in my home has been extinguished by this appalling situation. I would appreciate it if this matter is looked into.

At 11:51 AM, April 4, 2015 I witnessed a FEDx truck speeding past the front of our home. We live in a 55+ community with posted speed limits of 17 mph for all vehicles including golf carts, cars and service vehicles on all roads in Tanglewood. Our residents frequently ride bicycles, walk (some walk dogs) and run for exercise from the early morning darkness to late evening darkness. I do not have a radar gun, but can tell when a vehicle is exceeding 17 mph. It is obvious. I assume all trucks have GPS and possibly data monitoring. The owner of our community does have a Radar gun. There has been 1 death on the streets in Tanglewood caused by a vehicle swerving quickly and caused a worker to fall and was pronounced dead at the scene. I am sure FEDx does not want to face legal responsiblity for injury or death of a resident or pet. Our park owner frequently mentions 17 mph speed limit at Monday morning coffees.

Please contact your driver and advise him/her of our 17 mph speed limit and speeding concerns. I would like to have the FEDx email address for submitting speeding notifications. I searched and could not find one.

I am the owner of the truck I drive, time is important. Last night I was at a truck stop and a fedex truck was parked at the fuel island for over 30 min with no driver around. He only came out after the manager announced on the pa fedex move your truck and had time to take several pictures of truck and licence plate. Blocking a fuel island is not the place to park, blocking other trucks waiting to fuel. No manners or curtesy . If the reason for the stop is other than fuel park out of the way. After fueling park out of the way.

Dear Sir, Refer to CTRL - 0325563873 FOLLOW BY PICK UP NO LUMA119TH FOLLOW AIR WAY BILL NO 806354455613. We using priority freight but good colected on yesterday at Shen Zhen Why delayed until 1ST APRIL the good than ETA KLIA port? We pay high cost on this shipment but good cannot deliver on time as per comit TODAY should ETA KLIA.... possible to make the good eta our customer place on NEXT MONDAY? We very UNHAPPY this time arrangement. Our Company using FEDEX service near to 7 year. Please expedite & get back to me.

Had an Amazon Prime package coming via FedEx, guaranteed delivery on Saturday. Tracking number showed package scanned at my local office at 6:49 a.m. on Saturday. Perfect right? No, it didn't go out for delivery that day. Sat in there Monday also, not delivered. Finally complained to FedEx, and they said it would get solved. Package showed up on Tuesday (3 days past guaranteed delivery!). When the girl showed up, I took the package and politely said: "This thing must have gotten lost in the shop, huh." She hands it to me and mumbles something like "Yeah", then turns and walks away!!! No apology, no nothing!! Pathetic, it's really sad when rude people won't admit that they screwed up.

My item is showing that it is at NW Delhi from 20th March. Why so much delay in delivery? My tracking is 635253392640. why?

Why does another FedEx Office from another state would send me an invoice or a bill to pay when I did not approach them to provide services to me? On January 10, 2015 I sent a small package to my brother through FedEx Honolulu. It was fully paid and the package reached its destination though a little late. A little later, however, I received an invoice or a bill to pay from FedEx Pasadena CA, asking me to pay the same amount. I responded to this office in writing and sent them the receipt I got from FedEx Honolulu. I thought it would stop there, but again last week I received the same bill with already a return address of P.O. Box 332 Memphis, TN 38101-0332. It was the same bill to pay with Invoice Number 6-433-20847 dated Jan 13, 2015, asking me to pay the same price which was paid already. Then a Collection Agency Alert sent by North Shore Agency P.O. box 3002 Phoenixville, PA 19460 was also urging me to respond. I believe this is a fraud. How can another FedEx office would bill me when I did not get their services? Please see this and act on it. Thank you

Had an overnight package sent out thursday 3-5-2015 it's 3-10-2015. The package, a very expensive, just released medication, worth $28,000.00 for 28 pills, has been stuck in Memphis since friday 3-5-2015. They're saying weather related. The last I checked memphis had a temp of 54 degrees. Even if it's weather related, why don't they have the equipment to remove snow or melt ice. As for rain, rain shouldn't even be a factor as their site is saying. In this day and age, there's no reason why a company, as big as fedex, can't move packages in anything smaller then a blizzard. What really bothers me is that fedex called to make sure I would be here to sign for the package and I took friday off work to make sure I was here. Now it's tuesday and I'm still here waiting. I'm tempted to drive from Detroit to Memphis and just pick the damn thing up myself.

FedEx driver pulled in driveway to deliver package, got in the grass and spun like crazy continued to spin until a hole is dug in my yard, my husband tells her she's making a mess of our yard, she finally get out of the yard an into the road gets package as i am taking pics of the mess she made, hands me the package never apologizes for making a mess of our yard just says "here" how rude!!

Timeline as to not confuse the situation with emotion. 2/20/2015: order shipped from CA2/23/2015: order arrives in early AM at local facility in Ft. Worth, TX2/24/2015: No delivery attempt made 2/25/2015: Delivery attempt made but was missed2/25/2015: as per the driver's note, FedEx as a service called "Delivery Manager" that let's you pick and schedule your own time and date for delivery. Cost was $10.00. I paid for this and scheduled to have the package RE-delivered for 2/26/2015 between 5pm and 8pm2/26/2015 NO DELIVERY ATTEMPT MADE, called customer service who could not explain why the package was not delivered and also was told that they did not have authority to refund the $10.00 paid.2/27/2015: Called customer service AGAIN, was now told that the package is NOW scheduled for 2/28/2015 (A Saturday) between 5pm and 8pm. This is very frustrating and irritating as I took off work just to make sure I was able to meet the driver. No one seems to be able to assist and keep telling me to call "another" 800 number or email customer service. I have done both and as of now..I STILL don't have my package or my refund!

Received a delivery today and items were left in the driveway, by the garage door, not at the front door as stated on the activity slip. Also for some reason FedEx personnel is unable or simply refuses to ring the door bell like UPS, DHL and the USPS does. Luckily the items were not stolen since they were in plain view for anyone driving on my street. I also have photos of the lazy delivery, all I need is an email address to send them too. This has been an ongoing problem but today was the last draw. I am home during the day so a ring of the door bell would be most appreciated. Tracking #701426961077905.

We carefully packaged (with professional grade materials) a large 30" X 36", painting. We sent it by FEDEX. The employee here in Holladay, Utah stated that he wished they had those kind of packing materials for fragile items. We were assured that the way it was packed and the materials used would make it impossible for any breakage.

Well, evidently, FEDEX managed somehow to damage the package. They then emailed me that they were shipping it back to me. I called customer service and told them not ship it back, if it could be damaged any further. I would have the recipient come to them and see what the damage was. It might be a bad idea to send a box full of broken glass back across the country.

The CS rep told me that the written instructions were to return it to the shipper and I should wait to get it back and I could file a claim. Are these people insane? This was an original watercolor that a friend in Georgia modeled for thirty years ago. The award winning artist is no longer on the planet and there is no way to replace this one of a kind item.

Does not the word FRAGILE, mean anything to these people? Is this not their business? The one and only way this could have been damaged is if something very heavy was loaded on top of it while it was lying flat, or if a person walked across the middle of the carton. I am beyond livid.

The CS person told me, "sorry for the inconvenience, have a great day." Really? I could not make this up. I requested a manager and was told someone would probably call me tomorrow. I am beyond outraged!

This is the second time that a Fedex Delivery man left my parcel on my front doorstep on a busy street when I was home. This has to stop. Anyone can pick it up. Luckily my USPS mail man saw it and took it to a nearby store and left me a message where to get it.

You must tell your drivers not to leave packages unattended.

My address is 929 S. Charles St., Baltimore MD 21230

i have recently sent an item through fedex, the driver decided to leave the item outside the persons front door without a signature, and they claim they never recieved the item and are now chasing me for the item (iphone 4) or cash, i phoned fedex told them what had happened and they admitted that the driver was wrong to leave the item without a signature and admitted liability, but sinse then i've had nothing but excuse on why they can pay out, firstly i sent it through my works account which i had permission to do so, and i was told that they do not cover personal items sent through works accounts, i've bin through the agreement and nowhere does it mention this, after that i was told the item wasn't covered because it was over 12 months old which also turned out to be nonesense. i was then sent an email saying that head office had given the ok to process the claim, for them then to tell me 4 days later that they'd done a uturn and where undecided if the could process it due to it being a personal item again. this has been going on around a month now and would really like it sorting out or i will have to take legal action

I was charged $50.00 to have a lift gate truck deliver my newly purchased generator as the shipping weight was 290 pounds, so the driver would take it off the truck for me. When the driver neared my address he called and said he would not come up my road because he was in a semi, asked if I had a pickup which I did.He said I could meet him on the main road so he could unload it. I did not want the generator shipped back so I agreed. Now I had to do what I paid the $50.00 for. My complaint is I feel that I have been bilked out of the $50.00. It would be nice if someone acknowledged this. Thanks Robert Paterno.

Recently went to my local FEDEX to ship a package of fine art supplies to Canada for $129.99. The package was re-shipped to my residence a week later with the box obviously ripped open. After emptying it, there was a total of $156.09 worth of merchandise missing. I contacted them beforehand once i seen the package was off-route and they told me my package could not be delivered because it was refused by the recipient.

This turned out to be 100% false. There own tracker on there website showed the package never even left the city it was shipped from (NY). After emailing and calling several times to find out why i was misinformed, i was then told my package was missing a commercial invoice. I inquired what exactly that meant (i am unfamiliar with shipping terms) and have been ignored since. I filed a claim with them and still have heard nothing.

I've taken a total loss of $391.08 from this ordeal and their customer service reps couldn't be any more unhelpful. Terrible terrible experience. I am very upset about this and am not sure what to do next. Do not EVER use FEDEX, they are horrible.

You people have NO quality control whatsoever!! I've never dealt with a more ignorant disorganized passing the buck bunch of people.
You first put my ultra expensive persian rug from esalerugsdirect on a truck headed for an amazon return center in lexington ky , then tell me after repeated phone calls during which i was put on hold, denied that the rug had actually gone there after being told by the rug company that it HAD gone there, hung up on several times, and finally told that "sometimes we make mistakes" and that the company i purchased the rug from would have to resolve the issue!!! Are you serious?!!!! The amazon return center has no phone number. i only know that the rug was signed for by a N. Merino who told the guy from fedex today that they hadn't had time to deal with it. He was obviously ok with that and that's the end of it!! I have read a zillion complaints about you online today. I also advised esalerugsdirect to hire another company, ANY company, but you!! You are the pits!!!!

I received a purse from coach and was not please with what i had got so i call coach and told them i would shipping it to them. So i take to the nearest fedex to me and gave the lady at the front desk my packages and she told me when i went to pay for that coach takes care of their own shipping just leave it and she would see that it would to where it was goning. Before i could make it back home the packages was back at my front door. Now i am pissed off so i call speak someone from fedex at this time she could hear the rage in my voice, she told that she would take of it this time because apparently thay did not know what they were doing the first time , she informed me that she cover the expense of the packages and just to put the return address on it and she would have a driver pick it the next day, just to sat it infront of door.

This is what i did I follow fedex instructions completely. Now with this being said I call and talk to so many fedex employs that really did not want to hear what i had to say,like i made this whole thing which is far fetch from the truth, I finally did come across a manage name Melissa Witte who was suppose to helping me I explained everything that i am saying now to her and she was the least bit concern about it to of course this wasn't any money she losing at first she didn't me at all until she call any the packages was send to me twice,did she she even start looking into it. I had been calling fedex and coach for two weeks trying figure out what happened to the box, that mysteriously disappeared from my from my front door. i will never ship anything fedex again until this get solve even if i have to authority involved in inthis matter.

Fedex don't want take for something they told me to do. I call to AT&T to pull phone records of the converservation i had with the person that night on the phone ,but fedex is saying something different. Mrs. Witte refuse to acknowleged that female on the phone told to sat the package outside my front door and they would pick it up just put the return addresse on it, and they would take care of it something mistakes happened and have to acknowledge that I feel I 'am partly responsible for listen to the dumb advice one your operater gave to me. But why your just blowing me off like it o.k. it not i have read thousand of complants other consumer have made against you and they not pleasant if i had just done my homework then I never would done any business with fedex

I called the toll free # to inquire about my package delivery at approx. 2pm on January 16,2013. I was told that the package had been delivered at 10:32am. The driver had put the package in front of my garage. There is no garage at the delivery address. FedEx customer service told me they would investigate and return a phone call to me. It is after midnight and I have not recieved a call. My neighbor has complained about FedEx delivery on many occassions and eventually found a previous delivery at another address. I went to the other (wrong) address and there was my package. How on earth can something be delivered to the same wrong address for different shipments to 2 different addresses? This is absolutely unexceptable. I expect better service and if given the choice will NOT ever use FedEx, nor reccommend FedEx to anyone, ever.

I ordered an item on Amazon. It was to be delivered via Fed Ex. It should have been here two days ago (12/10). It was logged in at Dallas on 11/7 (Friday) and was scheduled to be here on Monday (12/11 ). I live about two hours from Dallas. As of today, 12/12 it is still in Dallas. In researching this I have found that "Smartpost" is a company that Amazon has either acquired or has contracted with. Either way, when you have the FedEx name, you expect the Fed Ex service, which is not what Smartpost delivers. In the future when I'm ordering from Amazon (which I do quite frequently). In the future when I am sending any packages, I will likewise no longer use Fed Ex. They have lost my business for good and I will be sure to let anyone I know of this experience to avoid their running into the same situation.

I have been waiting for a package to arrive and was supposed to be delivered today by fedex.their tracking system says it was delivered to my front door on february 2,2012. I have looked all over and there is nothing there.It snowed here{orland Park,Illlinois.there are no foot prints in the snow.I live alone.there was no one else here to sign for it but tracking website says signature was not nescessary. trying to get a hold of a fed ex attendant on their customer support line.no response .maybe the driver left it at another address.even looked in the mailbox on the street.nothing there.now what do I do?

I was expecting Fedex delivery of a very expensive piece of art work and realized that I would be out of town on the scheduled delivery date, so I went to fed ex web site and did an on line chart with a customer service rep. and was promised that they would make an attempt to deliver the Fedex pkg., she said they had to make at least one attempt, well they left the picture on the scheduled in from tof my garage!!!! they did not even go to the front door! I called customer service to complain and she said "Ma'am I don't know what happened! I said I know they did not even try!!! she saw where the hold had been submitted!!! I will not order from a company that uses Fedex!!

Ordered an urn for funeral, paid 58.00 for 2 day delivery, they did not arrive called fed ex and they insisted they were delivered to my front door... see tracking number 514810466979. It says delivered 11/14 at front door. 11/15 we called the urn company and fed/ex. Fed ex said they talked to the driver who insisted he delivered to the side door, which does not exist. FedEx said they would call back with status. As of today, 11/17 we have not rec'd any feedback from fed ex. Because of the urgency in needing this Urn, we took matters into our own hands, and traced the package by foot. It was found at at 2021 Huntcliff and left at their front door. They have no side door either. My biggest concerns are: lack of honesty, no delivery ever made and they took an additional 58,00 and never delivered anything.

Visiting a retirement home in Reedley, Ca a FedEx driver bullied his way through a one way enterance that I had already enetred. The facility has a circular drive that clearly has a marked one way enterance and a one way exit. He proceeded into the enterance causing me to back out of the drive or be hit, he didn't stop, he didn't wait for me to fully get out of his way instead impatiently going over the curb then sped off on a residental street. What happened to common curtosy? That's what angers me the most, not even a thank you for going out of my way to get out of his way. Douchebag!

A package shipped on the 19th via 2-day delivery with amazon was erroneously shipped via smartpost from WA to UT. The distance between it origin and destination is approximately 800 miles. It has currently traveled over 1500 miles on a tour down the west coast (seattle to los angeles) then up to vegas. It spent a day or two layover skiing in SLC and is currently scheduled to arrive 9 business days after ordering. Smartposts c.s. reps have been extremely rude and unhelpful. They refuse to accept any negligence on their companies part and insist that it is Amazon who made the mistake by selecting their service. I have contacted amazon management and informed them that this type of shipping practice is in direct conflict with their stated environmental policy.

After receiving your massage on 09/10.2012
I called to your office and asked about my shipment NO 528167709841, Your office told me that,They cannot deliver it to mesaieed on 09/10/2012 but you will delivered it on 10/10/2012 today also I have not receive my shipment when I track my shipment it written their (Refused by recipient ) this is not correct why such a wrong statement, I never thought such reputed service will give such a wrong information. Please look it to the matter

I waited for days for an acknowledgement from a very dear friend that she had received the birthday gift I sent. Finally, I called and asked her. She had not. The company had sent the gift to the correct address. Finally, I received this email:

Godiva did everything right on their end! My name and address were correct on the label. It was Fed Ex who delivered the package to the wrong address. They took it to 3423 Maxim Drive which is the street behind us. Thank goodness my neighbor walked out his front door and noticed the package. He thought his wife and ordered something new until he read the name & address and realized that Suzy Weathers was NOT his wife! It really has made for an interesting topic of discussion around our neighborhood. I think that you can continue to use Godiva for your gift purchases but I would let FedX know about this.

Hi,
I bought a gift for my friend online and i paid the shipping fee and everything, apparently when the guy called Mr Jonathan Garcia from Fed Ex in Baguio City Philippines delivered the items he was asking money at the exact amount of 2,329.98 php for some tax and shipping fee. I couldn't understand why because i already paid for everything. I clarify this matter to the Online shop where i bought the item and they clearly stated that there shouldn't be any fee because it has been paid. Thank you

FedEx confirmed that this package was supposed to be delivered today, 04/11/13, between 11 AM and 3 PM. We never left the house, waiting for the delivery, as instructed We kept calling every hour from 4:00 thru 7:00, and we were told it would be arriving shortly. The online tracking said it was out for delivery at 11:38 AM. When I called at 6:00 PM, I was told that it was at the center, and I could pick it up. Since when does a customer have to pick up a package at the center when there was never any attempt to deliver it to my home, but I was told to stay home for delivery?

I insisted that it should be delivered to my home, after I waited all day and was given the run around. It was imperative that I had the package no later than 8:00 PM. I paid $25.00 to have it delivered as agreed between 11 AM and 3 PM. I was given empty promises that it would be delivered "within the hour." The excuses and lies were rampant and inexcusable all day!

When I called at 7:40 PM, I was frantic because I needed it by 8:00, and kept stressing this with everyone to whom I spoke. I was connected to our local center and luckily spoke to a driver by the name of Kevin. He said he just got back to the center and was never given my package earlier for delivery. The package, in fact, never left the center since noon. He drove it to us, and it arrived at 8:10, too late for me to deposit it. What a sad commentary about FedEx and its competence and integrity. I expect at least a refund. I am disgusted and disappointed in FedEx and cannot trust your agreements.

A FedEx Ground truck drive down my street today (Feb 19, 2013) at approximately 12:30 PM at a high rate of speed. There are a couple of small depressions in the pavement, and when hit at high speeds the reverberations shake my house.

It is not unusual to see a FedEx Ground truck driving excessively fast on my street - it seems routine these days. I guess the drivers are more concerned with making or beating their schedule than with obeying the traffic laws, or presenting a positive image of their employer.

My street is an old, narrow residential street with 25 mph speed limit. Its name is Hatton Drive and is Severna Park, MD. Zip code is 21146.

Please look up your delivery records for this date/time/location. You should then be able to identify the offending driver.
I and my neighbors will appreciate more restraint practiced by your drivers when in this community.
Thank you.

I ordered a package on December 29th that was shipped via FEDEX. On January 7th, FEDEX delivered someone else's package to my home. I called them and informed them that I was expecting a package and I had received someone else's package with the wrong address and name. FEDEX said that would track down my package and get back to me within 48 hours. I called them after two days. No one even knew what I was talking about. I had to refile the claim and was told that I would hear back within 48 hours. After a week I called them and asked the status of my package. They said the driver had picked up the package that was left at my door by accident and that they were still trying to find my package. I told them that the driver lied.

I had called the lady whose package I received by accident and she came and picked it up. I waited another week and called back. This time they had my claim on file but could report no status. I told them that I was going to order another package from the shipper and that I wanted my money back for the package that wasn't delivered. They said that I just needed to file a claim and that I would be reimbursed within 5 to 7 days. After 8 days I sent an email requesting the status of my claim. They sent me a response that my claim was denied. The reason was that the package was delivered to my house. I have never dealt with such an incompetent group of people. I will never use FEDEX again. I suggest that you require a signature for every package you receive from them.

Ordered item from company in PA. Shipped out 3/11/13 from Hunker PA. Arrived Denver CO 3/14/13. Tracking indicates left Denver CO FedEx 3/16/13. Today is 3/19/13...no package yet and no other tracking info available since 3/16/13. Expected delivery was to be 3/14/13. tracking number is 02927000778305454605. Where is my package?

FedEx ground is horrible. They cancelled delivery twice because of what they claim is a weather delay. We got 2" of snow the first day they cancelled and there was no problem getting around. UPS made deliveries that day just fine. They assured me they would deliver the next day, and they cancelled again, supposedly because of weather, but it was sunny! This is the worst delivery company I've ever used and I will avoid them whenever possible.

I ordered a gun part and Fedex was to deliver it. Never got it and called gun company, they said it was delivered to my door Aug 29. So they send another one out and tell me to call back and get tracking number. This I did and knew the day it was to be delivered, Sept. 21. Stayed outside so as not to miss delivery. Came back in house and looked the tracking number up at 4:00. Was told that it had been delivered at 3:00. I called numerous times and talked to different people.

This did absoultly no good at all. Was told that driver left it on front poarch. I don't even have a front poarch. Driver was suppose to call and talk with me but never did. I called gun company and told them. They said they would overnight another one and it would require a signature. Had to leave for a short time next day and when I returned package was at front door. So much for needing a signature. I can't belive a company could run with a bunch of morons like this. I will never use fedex again.

While I understand that inclement weather can wreak havoc with 'on time' delivery (flight delays, poor road conditions, etc) I would still expect FedEx to physically know where my parcel is...Is it on a plan still, en route to the drop off depot, etc. With the sophisticated technology that exists today in supply chain management and delivery companies, one would think you would have real time knowledge of my package. Furthermore I called FedEx customer service and the agent used quite possibly the WORST language I could imagine for a customer waiting on what should have been a FED EX OVERNIGHT (and paid for sevice by the way)... He said "My best guess" and "I would hope that" and "but you must undertsand our position"... clearly not the words a customer who has paid for premium shipping, TWO DAYS before Christmas wants to hear. So here I sit, waiting in Canada to learn of my Christmas gifts fate, still knowing I have to drive from Canada to the U.S. to pick it up because there are companies who still won't ship into Canada. This has been quite frankly the worst delivery experience ever... I am sure my complaint will get filed in the circular file folder under someone's desk (Yes, the garbage can), but I am still writing to express my extreme dissatistfaction with your company and the manner in which they are 'helping' me (or not in this case) feel assured that my package will still arrive BEFORE Christmas.

A fedex person dropped a package to me today and did not deliver the package I had scheduled to have delivered today after 5:PM. I need my package which I paid for the shipping. What is wrong with fedex? I called and spoke to them twice and still haven't got my package.

I filed a complaint with Federal Express over a2 months ago when my account was stolen but no action was taken. My account was high jacked and contiues to be used because you had sent my information specifically my welcome package to the wrong address. I have had dozens of calls from people receiving package's from my billing address, I continue to get billed thousands of dollars with no respect to a resolution.

I have spoken with Angela (supposed) head of security in memphis with no results but empty promises. I can not believe that company with such great technology available that fedex can be so detached from the actions going on against my name and my company. The head of security acknowledged that its criminal activity. I have no choice left but contacting my attorney.

First i have a complaint about this website as I rated Fedex as one star earlier today and they have my rating as 3 stars! NO WAY! I don't see anyway to change it. Secondly- all you complainers need to file with the Attorney General's office in your respective states.. The mis-delivery of packages appears to be rampart with Fedex. UPS and USPS seem to be better. Essentially Fedex is claiming if you don't pay extra for signature delivery, they can deliver to any address without any responsibility since they have scanned the package as delivered. I've had a Fedex accounts since the early 1980s and I've never seen them so unresponsive to customer claims. My brother is willing to submit a notarized document to the fact that he was at home at the time the delivery was supposed to have been made. Normally they have no problem with receiving their packages.

Fedex treats these claims like all their customers are attempting to defraud them, but I'm sure if the various state attorney general offices get enough complaints about this procedure Fedex is following, they will look into it. I'm also calling Fedex and letting their customer service department know that I am filing a complaint against them with the sate office. Customers have an entire year to file a claim with Fedex for misdelivery. When their claims department denies your claim (which they seem to routinely do) then you want to let Fedex know by certified letter, that you are filing a claim with the attorney general's office. I have filed claims in Colorado with the attorney's general office and these offices are effective in investigating these claims and taking these companies to court if they find them in violation of the terms of their contracts. Fedex feels like they are a giant corporation and they don't care if a few residential customers are unhappy. But no one should have to pay for a delivery for a package that was not properly delivered to the address given on the ground bill or suffer a loss for the contents that Fedex insures.

I would get a notarized statement from the recipient of mis-delivered package, that the package was never received & no notice left. Fedex can pretend like all these packages been stolen by a by-passer thieves, but in my experience of 30-some years in business, I've never had any kind of package stolen off my front porch. But the AG offices will probably be able to get information that consumers can not, such as how many of these claims for misdelivery are being denied based on the delivery "contract workers'" claims that they delivered them. If an AG's office investigates your claims and they have to take a corporation to court, you will have to testify under oath that the package was never received, so i think it's wise to get some of your ducks in a row at the time you file the claim.

Secondly, if you get no action from your AG office, you can file a small claim in the Shelby County, Tennessee (Memphis) "General Sessions Court." It's a pain over the $100 claim but if you are anyplace close to Tennessee I would do it. www.tennessee.gov. And thirdly, if you get no results, disgruntled customers can form Twitter, Yahoo, or Facebook groups to keep in touch and to see if you file a class action lawsuit against Fedex over this kind of fraud. I suspect this is a really common problem with all this so called "computer documentation" that companies try to use as legal proof to evade insurance responsibility and which is often totally inaccurate. I do know of a very small group of electric car owners (700) who were having trouble getting paid over a recall by the NHTSA. They initially had a group on Yahoo and then moved to private group on Facebook.

If you want to stay in touch, you can find me thru my website.

Waited for weeks for my ink jet cartridges for my fax/copier machine, tracking said YES they were delivered to my front door, that didn't sound right at all. they never leave it there on account of my fenced in yard with a pit- bull in it. so they said the driver would call me in a few days, that never happened. so I filed a claim, 20 days later they said " Unfortunately , upon completing our investigation , we must respectfully decline your claim." what good was that? in other words, sorry your fucked, goodbye have a nice day.........it reminded me of the movie cast away with Tom Hanks on a secluded beach with all those packages scattered around him. or maybe like in the movie I'll get my package in 4 or 5 years, anyway it turned out that it was delivered to my neighbor who came by saying , Oh we forgot to tell you about your package that we got from Fedex, sorry about that. Ridiculous foolishness lives...

I am having constant delivery problems with this company. Fedex is not a service I would choose personally for shipping needs! Every delivery that comes to my door has been left out to the elements,they don't ring the door bell to let you know you have a package I have watched the driver leave packages out in the rain and walk away while I was home looking out the window, my packages come opened up? I can't believe that they are still in business the customer is definitely not a priority to them the service is despicable!

Sent large Christmas pkg from Brantford Ont Dec10/14-still no results finding same..pkg was passed off to Canada post in Dartmouth NS (1hr from destination-Canning NS) and missing since..I was not given this info regarding Canada post taking over and this did not happen last year. very dissappointing that grandson did not receive his gifts!!! and still has not.. Labeling of this pkg was small and because was packaged at depot I asked if I should write directly on box as well and was told would be sufficient with your printed label.. I will not send fed-ex again as delivery now is in two systems making much much more difficult to track!!!! Still hoping this pkg will be found(as sentimental gift also enclosed from deceased grandpa) Value I placed was $200.00 but also want my postage returned as well.

I have so far received no reply to my complaint of 10.04.2013. As the contents of that package were of considerable value I think the way the delivery was carried out by your courier should be given some attention. No instructions that the package should be left with a neighbour had been issued by me. Whenever I am away from home and expecting a parcel I leave a notice in the porch “Please leave parcel in porch”.

This request was not necessary on the 10th April as I was at home. No attempt was made to deliver the package, the ‘Sorry we missed you’ notice was left as a result of your courier’s reliance on the statement of a neighbour from whom he had obtained directions to my house. The neighbour’s suggestion that the package should be left with her was followed without attempting to verify the claim that I was not at home. It is disturbing to conclude from this incident that FedEx couriers will hand over a package to anyone who happened to ask for it.

Your Driver delivered our package to wrong address! It was a prom dress we’ve been waiting for since las month! The next day no one can figure out where it was dropped off and driver can’t remember!! Employee at 72nd and Q street in Omaha, Nebraska suggested I go out and buy a new dress. She didn’t seem too concerned that you lost our package!

Dear Sirs, I am so frustrated and fed up with FEDEX that I cannot even express it. And, I do understand that everyone makes mistakes in life and in business but when I do make a mistake I learn out of it and I also do everything in my power to correct it!

Yesterday, I was supposed to receive a package with important papers to take on a trip Thursday (tomorrow – March 4) morning.

The delivery address was:

The sender had given me the tracking number and surprisingly, according the tracking information on your system, the package was already delivered. Where ever to, it was not delivered to me even though I was home all day long.

Here is the tracking information:

After I had called this morning (March 3) about 9 a.m., I received a call back from the North Miami Beach office and was informed that the driver misread the address.

And, for sure, there is no Apt. 43 A in this building since IT IS A SINGLE FAMILY HOME!!!!! The driver obviously even received the authorization from his supervisor to leave the package at the totally wrong address with NO APT. NUMBER, the WRONG ZIP CODE, and the TOTALLY WRONG PART OF THE CITY!

Can we ask for more educated decisions combined by driver and supervisor?

Watching and hearing all this, wouldn’t you also react the way I do? Is FEDEX paying such low wages that it is forced to employ the dumbest people in this country – illiterate and brainless???

To continue the story, I received one more phone call from the North Miami Beach station in the early afternoon that they have made another unsuccessful retrieval attempt for my package and that they will do one more in the evening. Nothing else I would have heard if I would not have been proactive and kept calling.

Ladies and Gentlemen, I wasted my entire day today in order to get this package delivered to the right address. And, this was not the first time that I had problems with the delivery of FEDEX packages. My neighbors and associates just tell me the very same frustration.

Most of them went to UPS but I cannot tell the sender which company to use. But, in the future, I will ask beforehand and simply not order anything from companies anymore using FEDEX! I can do without this frustration and wasting my time! The Internet will get this story as well – a great add-on to the already plenty of horror stories about FEDEX allover the world!

I hope you at least have the decency to reply to this complaint and offer a little something as a customer satisfaction after this nightmare!

I finally received my package on march 3 at 8:40 p.m. after I was talking to FEDEX all day long, otherwise nothing would have happened!!!

My tracking number is 526984604345, the tracking information of the package says it was delivered January 11,2013, 9:08 a.m. and signed by initials of FP my name is Michelle Williams, and I have no neighbors on either side of me home at this time of the morning. I have cameras on my house and no one came on my porch. I called the same day at 3:00 p.m. because the tracking information on the internet showed it was delivered in the morning, they said they would call the driver and have the driver locate the package. I received a call at 5:21 p.m. and the representative informed me that I would have to wait until Monday for the package to be located she also informed me that it could have been delivered to the wrong address.

On Saturday (1-5-2013) the driver left 2 packages at the end of my driveway at the street. On one of the packages the driver wrote the address of where the packages were to be delievered, also wrote that the driveway was too long. He also left at note in the mail box saying that the packages were left by the sign post at the end of the driveway. We have had many other Fedex delieveries and they have been placed on the front porch. This is unacceptable of the delievery driver, there are too many people looking to steel packages that have beed delievered and left on porchs, not to mention when they are left at the street. The address is 3877 Burnt Pond Rd Ostrander Ohio 43061.
Thanks
Jeff Sparks

I live and study in India, study program is tight such that i can’t have time to visit my family back home. Such was the case at the end of 2012 when i decided to send a package to my family to assist them at Christmas. FedEx took my parcel and promised me three days. The website tracking page showed me DELIVERY EXCEPTION after more than three days, and it’s the same at this moment after almost three weeks. The normal post office will cost me less and deliver at about this time. Yet they more money from me, betrayed me before my family, and their local offices in Cameroon are having out of service contact numbers online. Whether they deliver my package now or not, it is useless to my family now, and before i ever die in this world, THEY WILL PAY FOR MY DAMAGES.

I was to receive a package fron eddie bauer for 4 days it was at a fedex location ,they webset site would say it was out for deliver, but was never but on the trucks . Did not know till Christmas Eve when I call there 800#. Went down to there center 40 minutes away.There was 2 hour wait and overwhelmed customer service. I never received the package.They will not send to the person who the gift was for, I will not see this person for months. Fedex wouldn’t even send me a voucher or discount to ship the package out. Please let me know if there is a goverment agency to complain about big companys.

Track # 612161716783324
12/11/12 Tracking system says delivered to front door @ 1:20 pm. We were home and nobody delivered anything. I called FedEx customer service. They told me it shows it was delivered. IT WAS NOT.
They said it would be investigated and they would call me back. They never did, I had to make every call. On 12/13/12 this was really bothing me how someone you pay and trust with your package would not really give a damn. I drove around the block and found a house with the same house number but different street name. Found nobody home, so I left a note for them to please call me.
The next morning the resident did call me and said he did receive the package and called Fedex, and a white van had picked it back up.
I called FedEx again to tell them what I had found out. They said the driver brought it to my house and no one was home so they left it on my porch a second time. Which they did not. We were home and if someone comes to the porch our dogs will go nuts, barking.
Wouldn’t you think if you lost someones package you would want to deliver it in person to make sure you could verify it was received and case closed.
Anyway they told me to contact the shipper and report it to them and they will send out another one. I called the shipper, they did not have anymore, but I could order something else. I did not want something else but ended up picking out another item which I didn’t really care for. Someone in this transaction (Fed Ex) is lying but that’s what I get for not using UPS.
ONE VERY UNHAPPY CUSTOMER!
Shipper: Leather up . com
Customer no service: Fed Ex