Cannot get a hold of a human when calling. Ai just sends you in circles offering no help as it’s not a human!!! Tried calling several times today, had me pushing buttons but finally I gave up! Never did get a hold of a human to help me which is ridiculous considering how much meds are.
My wife Jenny Amlee just retired after 46 years with CVS and 38 years at the Lake Elsinore California store, I would have thought that CVS would have recognized her in some way for her hard work and dedication to her store and the company, It was very disappointing
Medication that I have been on for years and is part of my routine I always run into problems getting medication refills due to the fact that I am a recovering patient and this is the only medication that I take CVS staff say there out of the medication and leave me with know early notice of supply this medication is not a medication that a patient can just stop because there claim to not have are all the ways they discriminate on the basis of disability it’s disgusting
I use the CVS on 6501 Harbison Avenue in Northeast Philadelphia Pa 19149. This evening between 7:30pm-8:00pm at the pharmacy area picking up medications. While a white young man wearing a white pharmacy coat was helping a cashier, I walk up to sign in on one of the portals, but it was not working.
I walk back in line, the young man looked at me and said sir you can us this portal, he then realized he made a mistake in calling me a sir but did not apologize. All he had to say is "next customer please sign in on this portal".
I am a 64-year-old and in no way do I look like a man. This hurt my feelings. His job is not to figure my gender as a professional. This CVS location has the worst customer service I have ever encountered.
I moved to the northeast part of Philadelphia for a new…
Well there is a couple of ur CVS employees that have and are harassing me everyday I go to CVS to wait for my ride and Christan and Frankie are rude to me they tell me in front of all of the customers I need to leave or I'm calling the cops that is very inappropriate I have never stole anything or been rude to any of the employees I need u to take them from work for a 2 weeks leave cause they have no right coming in my face and
screaming at me I buy stuff everyday from there people but me things from there and I do panhandle but I don't panhandle in front of the store why do they always threaten me with the cops I'm tired of getting hurrased by these two individuals they need to know that it's not right to talk to someone like that Christian smokes weed in the parking lot of cVS and then…
My complaint has to do with a new policy on the CVS drug store chain. They now do not give change consisting of any pennies. 00, they refuse to give you back the penny difference. 04. They required that I pay all of it.
00 and stated to the clerk that they had told me they do not do pennies. The clerk insisted that I give them the full amount. Another customer stopped this interchange by putting in the pennies for me.
However, the issue, as far as I am concerned, remains unresolved. If CVS does not want to give a customer correct change in the form of pennies, then it should not require that same customer to pay for any item which requires pennies.
Please respond with a rationale for this new policy. Anna Griswold
I have been a loyal cvs customer for over 25 years and have been a loyal monthly carepss customer with cvs!Because my brother died I had to travel to Boston for funeral and upon my return yesterday, attempted to use my care pass which expires in 2 days Obviously this month I was unable to use it but manager insisted I did which I did not!Please allow me to use it @CVS church st Jasper Ga where I live-#30143 Most Sincerely Jean Wollam 404 839 0024 [email protected]
On July 7th my locker at a gym was broken into. They took all of my jewelry and my debit card. 00 of stuff at the CVS I use, didn't go thru, didn't have my pin #. A police detective went there today to look at the footage, was told the cameras don't work and can't go back to July7th.
If they did good chance would have had a chance of a photo of the culprit. but for YOU, someone could rob YOUR register and YOU won't have any footage either. Your store: 6330 Roswell Rd, Sandy Springs, GA 30328 Can you help me?
net || 510 Sutters Pt, Sandy Springs, GA 30328 Police Report Attached
I was asked today to take my prescriptions to another pharmacy, because of my complaints regarding the following. The CVS is located in Dechard, TN. During the past year they’ve overfilled my pain medication twice. They initiated a call asking for count, which I responded immediately. I was later informed by my doctor that I was now unable to secure next scrip because of their mistake. I want to make it clear I did not receive the amount they say they supplied, and suffered greatly because of it. When it was time to get next scrip they had it coming a day late from scrip date.
Any reasonable individual would complain due to their mistakes, and by me challenging them I’m told to find a new pharmacy. They are the worst CVS I’ve ever been involved with. They have no professional bone in…
There is NO service, therefore I would rate ZERO stars I've placed 4 calls to the pharmacy for store #10445, and I have had NO response, even waiting over 15 minutes on the last call. I have tried to refill 3 times and the system continues to report no refills have been requested. This is not only unprofessional and unacceptable, but it is potentially dangerous.
I have been homeless in Merced for about 8 yrs now and I have been trying to find a place where I can make a little bit of money so I can buy some food well one day I was holding a sign on the side of CVS in Merced the one on Olive Ave and M street I have done it for a couple of days well I was standing there one day I'm always nice to the people who ate handing me money the people in the store I'm always polite and
I have never stole anything from ur store or have I ever been rude or cussed never the manager jennifer and the assistant manager came or and told me to leave or they are going to put a restraining order on me I didn't do anything wrong they told me I can't stand there and beg for money my sign says Hungry Plz help ok so I left well I went back the next day and I always…
I was looking at shirts when An employee walked up to a manager and told the manager to "watch out for that girl with long hair, she looks like a tweaker"! And the manager just smiled and allowed it.was said In front of other customers as well. Very unprofessional and profiling..
BEWARE OF CVS PHARMACY/CVS HEALTH AND MARGIE MULQUEEN
CVS made racial insults to me. CVS maliciously destroyed my invaluable, and irreplaceable wildlife photos from 1974. CVS's Manager, Margie Mulqueen has obstructed justice by denying both the police and my review of their videos, which proved which employee is guilty of theft. CVS refused any communication with me, despite my six complaints. CVS refused to reprimand any of their employees regarding both racial insults and theft. With CVS, there is neither justice nor accountability. They just don't care.
I overheard their employee made a racial insult about me to three other employees, and a customer. Then she or another employee stole my irreplaceable film that was supposed to be sent for processing. Their manager Maggie Mulqueen,…
Dear Sir Madam
I received my bank statement on January 14, 2024 and there is a charge of $$80.95 I do not know what this charge is for. I have contacted the store and spoke with pharmacy and store manager neither could help me I was give a phone number 800- 746-7287. I looked up other phone numbers for CVS corporate and again was unable to speak with anyone and was placed on hold each time for over thirty minutes. I have called Blue Cross and they are also are unable to help. Please call my phone 401-232-1971 and please leave a number or send an email.to explain. I will check with my bank tomorrow to seek further assistance with this issue. I am a senior citizen and this is a lot of money for me right now. I am concerned because of fraud. The only number listed on my statement was330-445.…
The CVS pharmacy customer service is very poor. They do not follow up with customers regarding prescription delays like they should. I’m on a bladder medication that I’ve been out of for about six days (two days is my fault).
I asked my doctor to call in a new prescription and to increase the dose for better bladder control, which he was kind enough to do. CVS has now delayed it for an additional five days no phone call, they keep you guessing.
I just looked at my CVS RX dashboard on my account and it says they are waiting for the doctor to answer a question regarding the meds? What is the question? I had a horrible cough, my Dr. called in a cough medication never got that, it’s “not available” that’s it.
They dropped the ball on that one too, there is no patient care customer service. I’m…
On October 5, 2023, I took my slides and print negatives to the CVS at 900 Edmondson Avenue, Baltimore, MD 21228, store 4602. Their photo assistant, Virginia told me they would take 2 or 3 weeks for processing them to a disc. Three weeks later, a number of attempts by both CVS customer service and myself, I finally spoke to Virginia. She informed me that my property was missing. She admitted that she kept my property behind the counter where only an employee had access.
In the next three weeks, I called three times to CVS so-called customer service. Each time, I was promised that a CVS district manager would call me. Of course, nobody ever contacted me. The last call, I demanded a formal case number, which is S9843498.
Since CVS corporate would not help me, I tried calling the store…
This location for the most part has mostly 1 star reviews for good reason. They sold me tainted eye drops a few months ago. Who keeps all their receipts. The FDA just recalled most of the eye drops they sell and the FDA website said CVS will give you a full refund.
When I brought the drops back, the cashier was clueless about the recall, I had to hand her a print out of the recall list. There are no eye drops on their shelves for less than $10 and I know I paid at least that much.
69 which I know there is no way that is how much I paid. I paid much more. I think they deliberately lower the price for people when they bring back the tainted eye drops. After I got my "gift card" for $8 for tainted drops I most likely paid $18, I went back to the eye drop shelf and there was no eye drops for…
At Self Check machine It Charged 2 times Error amounts $67.09
REFUND $67.09. August 26 2023 mgr has not Refund my $67.09
Olivia Powell CVS card 476-4555-3791-15 [email protected] Please Refund
Could you please tell me why I’m having trouble getting my medication and why do I have to go searching to find it I live in Chepachet Ri and I had to go to stop and shop which is really out of my way what’s can I do to be guaranteed that I’ll get my medication on time and somewhere closer. I tried to the corporate office but no one picks up I hope you can answer me I would appreciate it.
CVS Pharmacy Wilmette, IL 2:20pm CST Oct 2. Phone exchange with female employee in Pharmacy, extremely rude. Unhelpful, agitated attitude, clearly doesn't like her job, not suited to dealing with customers. Perhaps suited better in work without customer facing requirements.
Bad for business; I'll shop at Walgreens to avoid dealing with her again.
The CVS PHARMACY doesn't inform me when My Son's scripts is Ready, If My Son doesn't receive his Medications, He COULD go blind,The SERVICE is Terrible, I'm going to go to the CVS on Michigan Ave, This is CVS on CAMPBELL, STORE Number 8094 in Detroit Michigan,48209 , and I will SUE if goes BLIND without HIS EYE Drops, The SERVICE is TERRIBLE, No Communication at all, The girl doesn't Know how to do her job, I don't Understand why she still There, I'm going to go on MICHIGAN AVE RIDICULOUS, I'M GOING TO GO OUT MY WAY DUE TO CRAPY SERVICE
I was treated really bad and cusedat and called a name by a manager in front of customers..tried to call later same day the manager took phone off hook..I'm currently in process of getting a lawyer..he works at cvs on corner of phillips hwy and Baymeadows rd in Jacksonville fla..
My husband went to the CVS @ 221 E Hundred Rd. in Chester Va. around noon today (9/9/2023). He had been looking all over town for a COVID test for me, which he has never bought before. He approached the pharmacy to ask what they looked like & the pharmacist, a 6 foot tall brunette lady with a deep voice, asked "are you being a smart ass?
" I am not looking for any type of apology or refund or anything. I just want some accountability. This type of response to an innocent question from a paying customer is unacceptable. No pharmacist should be that rude & dismissive.
It is unprofessional & uncalled for. Please at least go down the chain to ensure that this vile person is reprimanded for her actions. We will no longer be patronizing this store. Thank you.
The stores are not good anymore. The one in Tamarac, FL. It’s ran terribly. The pharmacy runs out of meds all the time. What about the people that count on there meds. They have to wait? I have to wait days before there shipments come in.
Someone does not know how to manage there ordering. CVS never was like this about a year ago. What the hell happened? This really sucks for a lot of people.
These 2 techs are very rude and disrespectful to customers I have witness them disrespect customer numerous times and the guy even threw medicine at a person before
I have been a loyal CVS customer for over 30 years. I have my meds on automatic refill. I have a heart condition that requires me to take Eliquis. My CVS told me the medication would arrive the next day.
It did not arrive and I was sent to another CVS that was supposed to have it in stock. I arrived a day later and the script had not been filled. I had to wait over an hour for refill and they only had 38 of the 60 I was supposed to receive.
This lack of medication has become a constant problem. Do i need to find a different provider? I need some answers on how to receive the rest of my Eliquis and if you have an answer to this continuous problem.
Pharmacy at location 4260 university blvd Tuscaloosa, AL most recently your pharmacy has taken a turn for the worst and they are putting individuals health at risk. I called for 3 straight days in a row regarding a new prescription with no answer at the pharmacy.
I finally had to go in person, when staff questioned about phone not being answered said they were busy. Today, I called to renew prescription the automated servic said it would be ready at 1800 but when I called before going at 1810 automated service said I’m progress would be ready at 1900 but when I called before going low and behold the Pharos closed.
I don’t know what’s going on with this store question new staff but I’ll be checking for regulatory agency for pharmacists. I’m not the only one having problem with location.…
I gave an explicit order to deliver all my prescriptions to my home because I am a paid member of CarePass.
However, this morning I receive an email that my delivery of Gabapentin was canceled! I am not interested in hearing lame excuses when the pharmacy at 3700 Newark Street NW in Washington, DC has a history of doing all sorts of things and giving lame excuses for them just to make me miserable because I'm a disabled senior!!!
I tried responding to your email, but of course, that email address isn't functional -- a trick that companies with something to hide use all the time!!! I could say a lot more, but I'll close with this: I WANT THE DELIVERY MADE AT ONCE TO MY HOME WITH NO LAME EXCUSES FOR DISCRIMINATING AGAINST A DISABLED SENIOR MALE!!!
I have been clear in my words and I am a…
Yesterday late afternoon I made a purchase at CVS ,6750 N. Cedar Avenue, Fresno. 16. 16 . 92 change. 00 so I requested her to call the manager. The manager came and gave her some one dollar bills. The manager then tried to leave.
I explained the situation to manager. I also explained that I felt it was dishonest for the clerk to imply she was calling the manager to resolve our money problem when she hadn’t and had no intention of doing it.
That was when the manager came unglued on me. She said she wanted me out of the store. I have been going to this CVS for 30 years back when it was longs. This last year I have seen managers and employees watch this store get robbed at least 2x and do nothing about it.
I’m a 65 year old woman and I am not one to complain most of the time but this is…
There is absolutely no professionalism from the employees whatsoever. When I call the pharmacy it is an average of 30 minutes on hold to have my call answered to even ask what I need. There are many times that the drive through window is closed and I have to go inside to get medications because they say they are short handed.
I am handicapped and that is a big inconvenience and while I am inside the phones just keep ringing and no one answers the phone. When a person is sick and needing prescriptions they certainly DO NOT feel like dealing with this horrible Nacogdoches location.
When using CVS locations in other areas these problems do not exist and everyone makes the patient feel important. Please help us to be treated in a courteous and important manner instead of treating us like an…
I have an issue with the amount of time it took to get a prescription filled at our local CVS. ( Store ID: 10419, Sturgeon Bay, WI) My prescription was sent to them on Monday August 14th, and it was not available until late yesterday Wednesday August 16th.
Needless to say, this is totally unacceptable. When I called yesterday morning, they said it was taking this long because there were over 200 prescriptions in the que. Until recently there never was this amount of delay. They blame it on staffing issues.
They told me almost 3 months ago that corporate was working on it. I have been a loyal customer for a long time, however, I am considering making a change. One of my concerns is what if this had a medication that I needed to be taking immediately.
I ask them if we could be moved up in…
My complaint is that my prescription was received by the CVS in Sturgeon Bay, WI (Store ID: 10419) on Monday August 14th. It is now 6:00PM on Wednesday August 16th and the prescription is still in process! This is totally unacceptable. When I call there this morning, I was told that there were 200 prescriptions in the que. I have been accepting declining service over the last number of months because I can appreciate the difficulty of finding staff to handle the demand. However, I was today told that it would be improving three months ago and it is just getting worse. If this was prescription that was critical, I could be dead by the time I receive it. Fortunately, that is not the case in this situation.
I have been reluctant to transfer our business to another pharmacy, however I am…
Worst customer service at the pharmacy. Always long lines. Drive thru frequently closed. Takes several days to get a prescription filled. Can’t even get thru on the phone most of the time - no matter how long you wait. The problem is that there are not near enough people working there.
Have changed to Publix and will never use CVS again.
Because my dispensary at McGuire/Dix Joint Base was out of my medication they suggested I contact my usual pharmacy ,CVS, 402 Route13Perkasie,PA,to have my prescription transferred to that store. I went to the pharmacy early Friday morning and explained to them that I needed my meds transferred quickly since I would be out of town for 2 weeks starting Sunday 13 of Aug.
He said he would call but it would be in the afternoon. I did not hear from them all day and when I called, the pharmacist told me he did not call because he was too busy. Now, I will have to go out of town without my meds I wish someone there would let me know that they could not do their job so I could call another pharmacy.
Is this your standard of care? I will not use CVS again
Pharmacy tech wouldn’t take Massachusetts commission for the blind ID card. Mass laws ch 6 ss 135 person who accepts motor vehicle license shall extend the same acceptance to identification card issued by the Mass commission for the blind .
She denied me and I left without my medication. Later on my son went and showed his ID so I would have meds I needed. This is truly discrimination !
told the pharmacist "I got you." What does that mean? Did her statement mean that she was in agreement with his behavior and customer service skills?
CVS Pharmacy at 8530 Reseda Blvd (#9642) was rude beyond belief (this was the first time I have had any issues). I called the pharmacy because, for the 2nd time, they refilled the wrong prescription (the pharmacist was to correct this last time).
When I called them to make sure we correct the issue otherwise I can't get my correct refills, and the pharmacist/associate kept mentioning she couldn't hear me. We tried to communicate, but it failed, and she hung up. I called back at 5:36 pm.
Another female associate picked up the pharmacy phone and continued to say she couldn't hear me. Then I spoke louder, she still couldn't hear me, I spoke louder, I moved around, anything and everything. I mentioned maybe it was the CVS phones and not mine, but she kept saying she can't hear me.
At this…
I called CVS homosassa FL and male hung up on me I needed too check on my perception!
I called the customer service phone line a week ago regarding a complaint and no one returned my follow up call. Why is cvs stores now making customers check out using the self serve checkout. what has happened to the live person behind the counter?
Is corporate pushing this to save money? Please answer me because if this is the new improved money saving policy I will shop elsewhere.
Also other people have noticed this also. cvs clerks are either talking or hiding in the aisles pretending to be doing something very important and I do mean pretending.
Sister was told prescriptions were READY. I went to pick them up at the window, not ready. Went in. Simply boxes off the shelf. They didn't have the Medicare card; they had to call Medicare. IN THE MIDDLE OF HELPING ME, they stated "we HAVE to go to lunch" and closed the gate on my face.
My sister's appointment for the 2 boxes was 1 hour away and we were already late because they didn't have it ready when they said they did... I am going to tell everyone how much better customer service is with Walgreens or anywhere but CVS!
Discrimination on how many Red Bull we can buy land refuse to let us buy a case 14street 1st ave AT 11:28 pm
I picked up a prescription (No. 2001660, Qty 60, 0 Refills, Amphetamine salts) last night (7/10) from CVS in Hyannis on North Street at about 7:30 pm. When I got home I counted the pills and realized that I had been shorted 30 pills -- there were only 30 pills in the bottle I got from CVS.
How can I get the missing 30 pills?
The pharmacy team has no customer service skills. They all are always rude and disrespectful towards customers. I need a prescription filled and instead of the team Deescalating the situation, the technician escalated it by hanging up the phone on me and when I called back hung up again, making a small mistake worst.
JULY 1, 2023 @ 5:20PM I get to CVS at Central + Oliver Wichita KS 67208 after taking my husband home from an in-patient Cervical Neck Surgery. Went straight to the pharmacy to pickup the meds sent by the hospital.
We received notification by text that CVS received and filled (2) of the scripts, and the pain medication, they were searching for an alternative, this was right after the Dr sent it over around 9:40am. We never received any further communication, and get to the window and they only have the other (2) filled and his pain meds they didn’t have the right dosage apparently, and had sent a request to the Dr for a different script.
The pharmacy tech tells me that they do not have it, and then that is confirmed by the Pharmacist Alan that they do not have it, and when I asked well can…
I am a disabled from Rheumatoid Arthritis. I get a thirty day supply of 10 mg hydrocodone every month to manage pain. I don’t misuse or overtake my medication. It seems that every time my physician sends my refill my CVS in Troy NC is out of stock.
When you take this type of medication and it is 3 days till it can be filled you go through excessive pain from withdrawals plus regular pain. There should not be stock issues for medications that is monthly prescribed, it is incompetent practice and poor customer service.
Went to pick up a prescription, got on line, a representatives told the person in front of me he could stay but I had to leave because they were all going to lunch. There was not a rope indicating they were not accepting any more customers. I was told I should come back in 30 minutes when they were finished with lunch. When I advised that I was only picking up a prescription which would take a minutes, I was told to leave.
Never have I been treated so rudely. I am checking with my insurance company to see what other pharmacies accept my insurance. This is the second rude occurrence at CVS Rutland, VT.
There were at least 6 pharmacy employees available but THEY ALL HAD TO GO TO LUNCH... If I told a customer to leave because I had to go to lunch, I would have been fired.
I was having trouble logging onto the CVS app which I've used many times before. I kept getting a message that more than one account was linked to my information and gave me a phone number to call to resolve the issue.
In the meantime, I had stopped by a CVS to pick up a prescription and the person in the pharmacy said they saw only one account with my info. Anyway, I called the number, and it turned out to be someone trying to sell me Life Alert!
I kept trying to say no, but I couldn't get a word in. That really pissed me off! Is CVS shutting people out of the app to get them to call that number? That is just SOOO unethical! I'm switching to a different pharmacy.
Porterville California Olive location Manager all the way up to district manager treated me horribly laughed at me asked me why I gave them such a low score I've been dealing with my mother's death Wasn't in a good mood they seem to have a problem crediting my credit card back 5 days when I would ask them about that they would laugh in my face Never been felt so humiliated in my life so I will take my business elsewhere
Your answering system sucks. When I say pharmacy I want it I need to get there. Not here about covid, not be taken to some covid page. If somebody wants covid they'll go for that tiered of hearing about that crap.
Your automay talks to dam much with worthless crap. When you have rotations of people we don't know that are just ignorant cause your to cheap ti give the ones that have been there forever their 40hrs plus a week, it involves us all causing us problems.
So if you give a crap, which you don't you'll fix that. , how about having the medication on hand. I had an accident and the hospital called in my percoset and I got a song and dance from some idiot ignorant idiot.
Some manufacturer deal crap of an excuse cause again CVS can't take car of their customers, probably due to some…
Let me start off by saying many people have incontinent issues. I have had a condition for 25 years and when I need to use a restroom I do not have much time to make it without having an accident.
I stopped going to CVS years ago due to the fact the pharmacist has to put in a code (on their time) to open the restroom door. I recently moved and have a CVS very close. I thought I would give CVS another shot.
This store did not have a key pad to open the door when I needed to use the restroom, so things were great for a while. But today when I went to this store and asked about using the restroom, the clerk said that the restroom was closed because she was the only one there and had to walk me back to open which she couldn’t do.
I will no longer (AGAIN) be buying anything at any CVS. Your…