If you have a medical emergency call 911 or visit your local hospital. Do not attempt to call CVS.
My child needs a controlled substance prescribed by his doctor but I have run into frustrating problems with the CVS pharmacies in the Baltimore area. The employees at the stores I encountered were surprisingly kind but all their answers were the same. Can't fill come back when the pharmacy manger is there. I spent and hour and a half driving around yesterday to find a pharmacy that could fill my prescription.
First, I called the toll free CVS number at 1-800-746-7287. The hours of operation are from Monday to Friday, between the hours of 8:30am and 7pm EST. Yet I still found no help.
No luck no one could. The reason my main pharmacy could not order it was the head honchos moved the pharmacy manager to another store and did not have a replacement. The replacement will be there but no one knows when and sounded like it would be weeks. My child will run out of pills this week.
I have to say after reading all the complaints about CVS online I feel horribly sad for all the people who need pain meds or cancer meds and they too ran into the same problems I had. My insurance will not allow me to go to another pharmacy and I tried to fill at Kmart and pay without insurance and it would of cost $500 dollars. I don't have that kind of money. Does CVS corporate office care about their customers?
Second, I thought about getting help on the CVS mobile app. So I tried to call 1-888-607-4287 instead.
I don't think anything will help, after all the complaints i have seen. This is a horrible horrible business. I will be complaining to work to change their pharmacy contract with CVS. The sad part is that the carny village store use to have the worst pharmacists work there but they changed them and now have the most wonderful staff who are also frustrated and cramped in a small store. CVS obviously does not care about their customers nor their employees.
I know the staff does not make that much money. Why can't CVS see their problems? They could become a great store if they only cared. They have an incredible staff at the Carney Village Baltimore MD store but I am afraid this will not stay.
Third, the last phone number I would try would be the toll free minute clinic hotline at 1-866-389-2727. But that would be a last resort.
I wish I could go else where and not spend hours trying to fill a prescription. I was crying from frustration driving home. I wish we did not need the meds and I wish someone would read the complaints about CVS and do something. Jamie Smith is the CVS executive manager of the CVS stores in our area and I think she needs to do something about the issues that arise. I had talked to her previously about a problem filling my prescription in the past and she just recited government laws and no apology for having me run around in a week to fill a prescription.
This situation is different because they never replaced a very important puzzle piece, pharmacy manager who can order meds. How can you run a pharmacy without someone to order controlled substance prescriptions? Send upset customers to another store is not the answer because of the rules quoted to my by Jamie that the government only allows a certain amount of controlled substance prescription meds at each store.
Finally, I will be writing a complaint letter to CVS Corporation. The Customer Relations address is at One CVS Drive, Woonsocket, RI 02895. Do you think the CEO will listen? Maybe, but I doubt it after this experience.
So how in the hell will one store fill the prescriptions of two stores worth of customers? I have a lot of wishes in this complaint perhaps a few of them will be fulfilled. I can't believe no one at CVS reads these complaints it is insane.