CVS Complaints Continued... (Page 3)

Last week's flyer advertised Pepsi products 3/$8 with card ( which I have). Wednesday I went to the CVS on 10255 SW 86th Circle, Ocala, Fl. store 873-6185 to purchase the Pepsi's and Scrubbing Bubbles. That store had only a few regular Pepsi's also regular Dr Pepper and Mtn Dew. I only buy Diet soda because that is what everyone wants. I did purchase the larger Scrubbing Bubbles (20z).

I went to the check out and since I was the only person in the store I was waited on promptly. First I asked for a raincheck because their was NO diet soda. The girl behind the counter didn't know how to give a raincheck because she was new. She asked the two other women behind the counter about the raincheck. Another female came to let me know that I couldn't get a raincheck because they had another truck coming in on Thursday. I said your kidding, right? "NO", she wasn't kidding! I said " I am here today". She said it was store policy.

Then I was left to purchase my Scrubbing Bubbles. Total $2.99. I had a extra care rewards for $2.00 and a $.50 Coupon. The cash register wouldn't except my coupon "good on any size"!. Couldn't override the system so their response to me was the coupon didn't work because the container gave me 10% more. I just shook my head.

I couldn't believe the nonsense that I had just encountered. On Friday, I returned to buy the diet soda and had a conversation with the manager who related to me that is store policy ( not posted anywhere) but, however if the customer gets really irate he it to them. Now I know why that CVS is empty. Thank Goodness I have another CVS that's convenient and more Customer Service Oriented.

My complaint is how I was treated in filling a prescription for my sister after she had knee surgery. How the pharmacist was not willing to fill the prescription based on what type of medication it was also where the doctor signature on the prescription paper was signed on the top and bottom by the doctor near the box location. I was told by the pharmacist the reason the pharmacist did not fill the prescription. I said to the pharmacist could you call the doctor because my sister just had knee surgery and I'm her care giver and we are two hours from her home.

She told me no she couldn't and then said the prescription is now void for my sister Beverly Dollard-Mack in the system whom was there with myself Mary White. This interaction happen on September 19, 2016 time between 8:00 - 8:15 pm. The address Cvs pharmacy, 1545 Pulaski Hwy, Bear, De 19701. This should have not happen to anyone.

I am a long standing customer of cvs, I love the store but unfortunately the pharmacy is shocking! I have had countless occasions where my prescriptions have not been ready when i had flu and not feeling well and i have never complained but last week i went in with my boyfriend who just had shoulder surgery and was in an extreme amount of pain, he needed his painkillers and they said they would only be ready in 2 hours! I had to drive that night and fetch them, we called in the second order a week later and was told they would be ready at 5 pm, drove there, not ready.

They said a 30 minute wait. We were going to get a flu shot at the minute clinic and the walk in wait was 1 hour 30 min! We drove home and now have to wait until the order is ready! I understand the pharmacy is busy! But something needs to be sorted out, the cvs was on the corner of federal and se 17th street.

I received a coupon for a free gift when I purchased a certain amount. When I tried to order online, I could not complete my order - some orders would not go to my in basket. A message instructed me to call the CVS customer service 1-800 number. I had to wait 15 minutes. The CVS contact person said there were 3 different coupons. She was obviously unfamiliar with the specifics. I got so frustrated walking her through the order and discounts without a resolution, I decided not to complete the order. Why should I work so hard to give CVS my money - they should have been paying me! I filed a complaint requesting a better, efficient offer- have heard nothing. Not the way to keep a long term, loyal customer.

I lost my CVS Card and have been trying for months to get a new one. Last week when I was purchasing something and tried to use my phone number but it didn't work. I contacted the online contact email and have been getting the runaround since. I have not been able to use the cash you send me or the 30% off coupons. They tell me they have not heard of me. This is one of the several messages they have sent me. I have sent them my and my husbands email addresses, addresses and phone number for us for the last 20 years. They still never heard of me. I would appreciate it if you would help me with this problem. Thank you

Dear Mrs. Brooks: Thank you for taking the time to contact CVS/Pharmacy. I have reviewed your email and find that I need additional information to fully assist you. Please provide the following information: The email addresses and phone numbers provided do not pull up an account. Is there perhaps an old mailing address? There are a few Elizabeth Brooks in Florida. Once I receive your reply I will be able to complete the work and send you my response.
We appreciate your business and look forward to serving you again in the future.

June 30th 2016 Tucson AZ. CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730). I was sentenced, a long time customer to 72 hours of stress,withdrawals and pain by CVS not filling and refusing to fill prescription even with my doctors approval that was called in for my prescription on June 30th 2016. On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.

On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers.

She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing.

By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home.

Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription.

I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers.

Doctor faxed a prescription on April 6, 2016. They have that it was received successfully. Pharmacy said they did not receive it. On the 7th doctors office called three times and waited for the pharmacist for over 15 minutes each time without success. On the 8th. Doctors office called several times with an extensive wait. Finally got through and them I am informed after stopping three times that it will take 5 days to get the medication in. This is garbage. Had the personnel done their job I should have this medication in hand. I am sure this is due to cost cutting measures and the only one who suffers is the customer. Have used the maple ave Vienna va store for over 30 years. You are going to force me to one of your competitors

I'm done with CVS. I have had quite a few customer service issues and concerns with filling prescriptions (rude pharmacists, not giving me proper information on refill options or wait times) in the past at the CVS pharmacy on Hazard Avenue n Enfield, which I brushed off as your Staff being busy and tired after a long day, just like me, but what I experienced today beats all. My wife has progressive MS, so she gets many medicines prescribed, including a monthly prescription for Vicodin (300/7.5) for pain management, a controlled substance which I have to pick it up at the neurologist Dr office 45 min away. Today I dropped of a new one, but apparently Dr Krinsky had written over the '300' nr on the strength a few times for some reason.

I was told (after some discussion back and forward) by the pharmacist Tom who was rude and come over with an attitude form the beginning when I asked to talk to the pharmacist, that he would not fill that because it as it was a controlled substance and could cost him his license and the Dr who prescribed it should know better. I told him I would understand that position if this medication and strength was never filled for my wife before, but it has been many times monthly at that Pharmacy, but he did not want to even check that.

Nor did he offer to call the Dr office to confirm the next day (which I have been offered by pharmacies before if there was a concern about a prescription on a controlled substance, that I can understand). In the end he literally threw the prescription back at me and told me I had to get a new one. Strangely enough, after this I went to the Rite Aid down the road and I got this same prescription filled with no questions asked.

Consequently I've had enough of CVS now, and will transfer all prescriptions for my wife to Ride aid as soon as I can, I have never been treated this rude as a customer. I guess CVS has enough customers so the can treat them like this and lose a few.

I have been a CVS pharmacy customer for years at the Bettendorf, Iowa store and have never had any problems or complaints until today when I stopped in to check on information about a medicare drug plan. The female person that helped me was very rude and acted like she did not have the time or even wanted to answer my questions. Therefore I am switching to Walgreens today. Seems there has been a big turnover in employees there, Wyndell who had been with your company for years was always so very friendly, helpful and kind unlike the one I had to deal with today. You lost a great pharmacist when he left and also lost a loyal CVS customer!. In return you gained a very rude unprofessional employee.

At the CVS Pharmacy on 330 Rues Lane East Brunswick, NJ 08816 I called in for 2 of my medications on the telephone 1. Escitalopram 10MG and Lexapro 200MG. When I called for my medication that I knew for sure Mercaptopurine 50MG I called first to see if the Esc. 10MG and Lexapro was ready for pick-up also knowing that it might not be ready for a few days. When I asked the question on the telephone the woman who sounded like she had a Asian-Indian accent said that the psychiatrist did not electronically order the prescription for me. I knew that she was wrong beyond a shodow of a doubt because on January 27, 2016 the psychiatrist also called in a prescription for Lamotrigine 100MG and handed me a hard copy prescription for Xanax.

I called my psychiatrist prior to going to CVS to verify that my psychiatrist sent in the prescriptions electronically and the office staff verified that he did send them in on January 27, 2016. I went to the aforementioned CVS to show them the other prescriptions requested for my on the 27th and still the debated the medications that I was requesting. Finally after me calling my doctors office the pharmacist began to work harder to find my prescriptions in the computer and after 2 minutes she found them informing me that I can pick them up in 2 days. I was spoken to very condescending on the phone and again in person before calling my physician which motivated the pharmacist to do her job and locate the prescriptions after aggravating me causing a rise in my blood pressure and inconveniencing my doctor who is very contentment with ordering my medication.

This is not the first or worst experience that I had at the Rues Lane East Brunswick, NJ CVS but I am tired of it as I spend a lot of money there on my numerous medications. I don't have any names however, noone there has ever respected me like a loyal customer hence I may leave the pharmacy even though it is the most convenient to my home. Terrible pharmacy for professional service.

On 12/11/2015 i picked up my Fluoxetine HCL 40 mg prescription from Texas store #0019 filled by a female pharmacist. when i got home and removed it from the bag, it was marked "qty 90" but was in a small container. I counted the caps, knowing that there was NO WAY this container had 90 caps in it, only to find 30 caps! I immediately called the pharmacy to relate the issue. they told me to come in and pick up the remaining 60 caps. I went to the store the following day, and the pharm. tech acted like I was senile, and didn't know anything about it.

The female CVS pharmacist told her where the container was, and they gave it to me. I spoke to the female pharmacist and she huffed at me like i was the one in the wrong. I reminded her that I was aware of the "street value" of that med and that this was NOT the first time I was obviously purposely shorted on meds that are in demand on the street!(at this facility) Today, I stopped to pick up my wife's prescription, and the SAME pharmacist took my info at the drive through, told me that I would have to come in the store to get the prescription. (why the hell is the drive through open if she couldn't help me there?) the prescription in question for the fluoxetine is: 687679.

Needless to say, we are changing our source for medications immediately! I suggest someone look into this young lady's background, or at least, let her know shes losing you business.

When having to call to order a specialized formula for my son, the wait times to talk to a pharmacy person are interminable,the only Pharmacist their at that particular store is a lady named Kathy, she is the only one who seems to have enough brains to get the job done, the rest as I have to go in their seem to be bumping their gums so much its agonizing. We were only a third of a mile from the store for yrs, now we are 30miles away, but still have to use that store, because the other ones are not convenient to where we live now, in Dallas Ga, and my wife still works at a close proximity to the store, the main complaint, can`t thru to order needed meds on the phone.Sick of that piano music over and over, how about hiring a real American who speaks fluent English to man the phone. A very frustrated customer.

I have been filling my prescription for 20 years at CVS and on a regular basis would get a hard time and treated like a dirt bag. I took my script to same CVS and from the same doctor every month and they refused to fill or order my medication. I am on disability and am very sick with blood diseases which prevents me from getting operations to repair my 3 ruptured disc and ligaments in both knees. I am on pain medication. I was constantly getting a very hard time unless the manager was working. She was made aware of this issue and did her best to control it.

She went on pregnancy leave and I finally had enough when they said they had to call the doctor and told me its just a recording and if they had listen to it all they had to do was press 1 for front office like I told them. They handed my scripts back to me and said can not help you. Best thing that happened to me although at the time I did not think so. Walgreens carries my medication greets me by name and are so nice. They honesty care and go out of there way to serve me. Thank you Walgreens, CVS is the worst and appear to profile and are prejudice.

The store I went to is 296. I dad spent 20 minutes to pick up my medicine at the pick up window. And another 15 minutes waiting for a prescription inside. The medicine was only 2.60 they only had 3 employees who act like they hate their job. All the employees who have been there longer have quit and the new ones don't know what they r doing. They also had a sign for flu shots available and there was no pharmacist there to give the shots til Monday. They also have a Minute Clinic which won't b open for 2 yrs. But there is nothing saying it is open. You have to stand in line to find out. Also the night manager is rude. I have used CVS for years and she is standing there with the clerk watching us check. I guess she thought we were stealing and everybody in there knows me. There were a total of 10 people waiting on prescriptions inside the store. Some were talking about taking their business to Walgreens.

On October 29, my husband had a surgery. His surgeon gave me two prescriptions to fill for him. One was an antibiotic and the other one was for Percocet for pain. I arrived at the CVS in Boulder City, NV to get these filled immediately after his surgery on our way home. After I handed the prescriptions to the technician, she told me that it would take 3 hours to fill because CVS has a policy regarding filling narcotics and they had to check with the DEA. What happened to the day when a sick person went to a pharmacy and could fill an RX in a reasonable timeframe?

I live 25 miles from this pharmacy so it wasn't like I could just go home and come back in 3 hours. I took the prescriptions back and went back into Henderson (8 miles away) to a Walgreens where I was able to get these filled. In the meantime, I have my poor husband in the car, post-op with his anesthesia wearing off. I would like an explanation for this Ridiculous policy so that I might understand what this is all about. As I see it right now, it appears that CVS feels the need to police the physician. All this does is hinder the patient to get their medication in a timely fashion.

I get an RX at this CVS for myself but will be looking for a new pharmacy so that I won't get in this same situation if I ever need a pain med.

I have been a customer for 2yrs now with CVS. I have never had any type of issues until today ( 10-5-15). Usually CVS has no problem contacting me regarding any issues with my prescriptions. Today i had my Dr immediately call in regards to my omeprezole substitution from capsule to tablet form as my insurance no longer covers the capsule form. CVS never called me in regards to my scripts so i called my Dr's office thinking that was the hold up. Found out from my Dr's office they had executed this issue this morning. Ok call CVS, the young man that had answered the phone looked up my prescriptions, told me the omeprazole went through and the inhaler has to be substituted as well. i explained to him this was already on the script.

He told me to hold, hung up on me and that was it. I decided i would just go up to CVS on Devon Ave in Chicago. Got to the pharmacy asked to pick up my scripts and was told i have 3 for pick up and if i want to wait another. I asked which one? He informed me it was the omeprazole in the middle of the conversation the pharmacy technician priscilla chimes in and says no it has to be ordered. I said so how long is that gonna be? She informs me " It should be in tomorrow". I asked if there was anything she could give me for now as my acid reflux flares up my asthma? She tells me " You can buy it". I then ask if she knows if walgreens maybe has it in stock as i really can not wait even a day as i said my acid reflux flares my asthma. She says " I don't know".

I asked is there any way she could find out. I got absolutely no response. I could have sworn that the pharmacist was there to inform you of your medications and assist you with any issues. I did not feel like they gave one iota of concern and I have been a faithful customer. I felt extremely dissappointed for the first time with the Pharmacy at CVS. Only the Pharmacy. CVS is priced way to high. Compare to Walgreens, CVS is at least always even on prescriptions $2.00 more.

CVS continues to try to rip us off. My fiancée of six years is very ill and he needs his medication. We are not rich people and they just try to take money from us. The night person would not put his caremark card in the computer. She charged us the out of pocket price. I cried and she still did not care. She does not care for people and she is very mean. She looked at us and said, "I have too many refills to fill tonight to bother with you two." What? CVS wants to rip off the insurance companies and the consumer. It isn't right. If any one files a law suit, please get a hold of me. I am going to start my own petition. Store is at 34 Congress Street, Saratoga Springs, NY 12866. Amy works the late night shift. She needs to be fired. Store #731. Also, store 5456. Stop ripping poor people off.

On 8/3/2015, I purchased Rephresh a product that I normally purchase at Walmart. However, they were out of this product so I stopped in a CVS located on Boling Highway in Wharton, Texas. I purchased the product at a total price of $24.89. On 8/4/201, I stopped in a Walmart and discovered they had restocked the product. I purchased it at a cost of $12.56. I certainly understand that you are in business to make a profit and I understand that CVS is no mom and pop store. What concerns me is that the price is overinflated. This is 2 times the cost. I am really surprised that CVS would treat their customers in this manner.

I switched from a CVS that was close to my home for a different CVS because they deliver medications on Tuesday and Friday. I am disabled and this delivery system was supposed to make my life easier. If going without medications for days is easier then I guess I've succeeded. Since switching I have had constant problems with my meds being delivered on time. The most recent:Yesterday. I am on Atenolol and cant be off of it. I called in Thursday for a delivery for Friday. It never came.

I called the store and she said I hadn't answered a "confirmation"call for the delivery. They have NEVER made a confirmation call to me after Ive placed my order. They have screwed up on four separate times. With my Thorizine. Klonopin and just totally forgetting others. Please realize I have no transportation and cant afford a cab. Going without my Atenolol is extremely dangerous and my heart is pounding right now is really getting to me.

I want a reply. I'm having several tests done in the next few months and the pharmacy I choose will be lucky to get all of the business I will be giving them. I want an explanation, not an excuse. I would hate for you to be liable for my hospital bill if I have to go in because of employee failure at CVS.

I use CVS call in subscription refills. The way it typically goes at my Owasso CVS is I place a call at 09:00am for pickup at 10:00am. Call back into the system to see if the order is ready for pickup at 10:15am and the system says it is still being filled, Call back in at 11:00am and the system says it's still being filled, call and talk to the pharmacy at 11:15 and told it would be filled by noon. Call into the system just after 12:00 noon and it says the prescription is still not ready. Still waiting CVS, and not the first time this has happened. I usually end up going in and then they act like they don't know I called earlier so I sit and wait up to an hour to get it filled. Why even have the automated system if you are not going to honor the times promised at all?

I dropped off my son's prescription on Thursday 5/21/15 at about 7:30am, went to pick it up Friday 5/22/15 about 6:15pm. There was no record of me ever dropping it off! They lost it! We were going away for the holiday weekend & got stuck in CVS for over an hour while they took their time & treated me like a liar. The comments were unexcusable!!!

This is not the first time we've had problems with this CVS. A couple months ago, I dropped off the same prescription, it's a narcotic, so they need a prescription. Went to pick it up & there was a problem with the way the Dr wrote it, it was written the same as every other time, but no one thought the need to let me know that they were not going to fill it! When I went to pick it up, first they couldn't find it! After a while they found it & gave it back to me. Which I took to another CVS & they filled it with no questions. So what could the problem be that one CVS can't fill it but the next closest DVD had no problem filling it????

I already changed pharmacies for my 10 prescriptions, & my husband's, it was just convenient for my son's because it's a narcotic & I have to drop off a prescription every time but guess it time to move on with my son's also!

Last weekend I had to pick up a few things but winded picking up more than I came in for because your store had a lot of great deals. I come here a lot because you are really close to my home and usually convenient. I have been coming here for quite a while and your customer service has really changed for the bad, in regards to some of your newer cashiers.

One in particular seems to pretty good at passing the buck onto other already customer assisting cashiers, and go do something else less important. Like talk on his phone, while I am standing in a long line. Last weekend I had to come in and get some cold medicine and a few other items to help me and my family feel better, and before I knew it, I had a cart’s worth full of stuff I didn’t intend to buy that day, but like I said you had some really great deals.

I was standing in line behind 6 other people, patiently waiting my turn. There was only one cashier; whom he was very nice and greeted everyone that walked in while he was ringing up customers, his name was Brian or Brandon, really nice kid and very helpful. The whole time I stood in the line, there actually was another cashier standing right next to the young man already ringing up customers, but he didn’t seem to care about the long line forming including me being in it.

The lady that was already being rung up by the first cashier had a lot of stuff in her cart and a bunch of coupons, so therefore I could tell it was going to take her a while. The clueless cashier that kept standing there doing paperwork or whatever, doesn’t seem to realize that if it weren’t for these longs lines, he wouldn’t have a job and the way he ignored all the customers, he shouldn’t have one anyway.

Finally after the 4th person was being helped, there was one more and then me. I finally got to see the name tag of this lazy and careless individual, and his name is Kevin. I was disgusted and wasn’t feeling well and I just wanted to go home and feel better. Had I not felt the way that I did that day, I would have stayed and asked to speak to the manager about Kevin, and his very poor attitude and performance.

Kevin finally helped the person in front of me and the other young man went to do something that Kevin asked him to do. Then came my turn “FINALLY” and instead of helping me, Kevin says to me “Someone will be right with me” and then he called the other cashier back to come help me, and then Kevin left. There was no one else behind me and I had been waiting for quite a while! Why couldn’t he help me too? What a jerk! Was it something I said? Did I smell or something?

So the other cashier came back to help me and began to ring up all my stuff pretty quickly. While he was ringing up my groceries, the young man cashier told me that one of my items was a buy 1 get one 50% off item. He asked me if I wanted him to run and go get me another one, since it was half off. I told him no it’s ok and that I would go get it, real fast.

So I ran to quickly go pick another item, and guess who I saw talking on his cell phone whining loudly how tired he was, to someone on the other end of his phone? Yep, it was Kevin!! What a jerk. I am sorry I am not as exciting as his phone call, but the fact that he chose not to help me and call the other cashier back just so he can go talk on his cell phone, is really disrespectful to me and probably to other young man too.

I come in here a lot, and this is not the first time I have felt so unimportant at this store in the past few months. I never knew his name before this, but I remember several times seeing him and his other guy friends help him move and put stuff away. If he is going to bring his friends to help him do his job, do you think maybe he/CVS could ask one of them to help ring up customers too???

Now that I know who he is, I hope he begins to treat me better; or any other customer for that matter. If not, I will be doing my shopping elsewhere, and I will tell my friends and family not to shop here anymore either! Kevin could learn a thing or two about customer service from the other young man!!

I had two RX's for the same drug but different amounts and directions. The pharmacy at 517 State Road in Plymouth Ma
Chose to fill the one from last night instead of the one I brought in today. The RX from last night was for 1 tab 3's a day
21 pills.

Today after going to the emergency room the doctor changed the amount taken each day. It was for 1 pill 4 times a day for 12 days. 48 pills. I called the pharmacist on duty and asked why she didn't fill the current RX. She said it is the same pill as called in last night, however, as stated the directions are different. I wanted the current RX. There are no refills on either one. That is the reason the doctor ordered 48.

To make matters worse, the pharmacist was very rude. In fact hung up before I finished asking a question. (Slammed the phone down) I am transferring all business to Walgreens..never any more at CVS anywhere.

My mother is Diabetic and Elderly. She lives in Tennessee and visits me here in AZ at least 3x a year. Late September of last year, she was visiting and during this time, ran out of Insulin Syringes. Her Sugar was low, and she asked me to run to the pharmacy and get her a bag of BD UltraFine 31G 8mm Short Tip Insulin Syringes (10count). It is Legal to purchase this Medical Product in TN as well as here in AZ. I went to CVS, had no problems. Walked out with what was needed, good price, no hassle.

Today However, was Terrible. It has been a good 8 months since my last attempt of purchase. Similar situation as before, only I was told by the lady behind the counter "Brooke", that it was against CVS Policy to sell Syringes without a RX. I told her about my Mother. I was asked if my mother has a RX for Insulin here(CVS) I said of course not, she lives almost 3,000 miles away! I was given dirty looks, made to feel like a 'criminal' or drug addict, and was refused service.

I have no understanding of how it can be against policy to sell something that is OTC, Legal in ARIZONA. It's a sad sad day when either a Diabetic Elderly woman has to sit in Walgreen's for almost 2 & 1/2 hours while proof of a RX was faxed, all because CVS's inability to provide Indiscriminate Service..... Or sadly enough, (the whole reason for this I'm sure:addicts) the addict on the street who would choose to USE a Sanitary Implement for Administration, is denied and sent back out to the street with a DIRTY needle!

What kind of world is this?

I took a person I work for with a disability and was inquiring as to why all of her medications and diabetes equipment had not been transferred over when the request was made three ago. Now, we were speaking to a clerk. A pharmacist by the name of ANN at store # 6040 and very rudely stated we don't transfer meds from another pharmacy (UNTRUE) very unprofessional. We went to complain to store manager, doing an interview. We heard there have been many complaints about this pharmacist. Why does she still have a job

I am sick of your automated calls regarding allergy season. I get calls sometimes twice a day and everyday. This has gone on for over a year. I am sick if it. Please stop!

CVS store #4199 on April 3rd, we submitted 3 prescriptions: 2 for my wife and 1 for me. My wife went to pick them up and came back home saying they didn't have mine. Between the 2 of us, we get quite a few prescriptions filled there. We didn't find the error until my wife went to a doctor's appointment, and they asked her why she had that antibiotic she thought her other doctor called it in. Well that was my antibiotic after that I had to take the bottle with me to my doctors. I had a lung absess and was in isolation for 3 days in the hospital because they thought it could be tb. It wasn't. When I called CVS, they just told me to bring in that bottle, and they would put a new label on it! She could have had a reaction fortunately, she didn't. CVS's lack of compassion was nil. We are definitely going to change pharmacies, as soon as we can find one that carries all are prescriptions.

I requested a prescription refill from my doctor that was called in to CVS Pharmacy #6355 on Friday April 10th per my doctor's nurse who said the prescription should be ready for pickup by Tuesday April 14th. After Tuesday the CVS recording repeatedly said the prescription needed to be authorized by my doctor and was not available. My doctor's nurse once again confirmed the prescription was called in on April 10th. On Thursday April 16th the CVS recording finally said the refill was authorized but was not ready for pickup. On Friday April 17th the CVS recording said the prescription was once again not available for refill and need to be authorized by my doctor. The IDENTICAL situation occurred on February 19th and when I spoke to the pharmacist back then I was told that the CVS recording system was in another state totally out of store control, does not work properly and should be ignored. So therefore this is not a complaint against CVS Pharmacy #6355. This is a complaint against a pathetic system at the highest level. You're wasting the customer's time, the nurse's time, the doctor's time and the pharmacist's time. You also affect peoples' physical health and this is utterly ridiculous, especially since Walgreen's is literally one block away. Fortunately my prescription is not life threatening but if it were, I would consider legal action.

I went in the store to purchase reading glasses. When I got to the counter no one was at the cash register as usual. I kept saying hello, hello, no one came so I walked over to the candy and grabbed two bags, walked back to the register still saying hello, hello. Finally here she comes.. after ringing me up I gave her my money. She got my change and slapped it down on the counter. I said excuse me but you could've put my money in my hand instead of slapping it down on the counter. She said that's what you did to me, which is a lie. I said you did that the other day when I was in here. I said that's whats wrong with this place why I don't shop here often and that I was going to contact her boss. Which if I said something to the manager here it would probably not get taken care of.

She told me to call him she didn't care. If she talks to and treats one customer like she did me, just think of the other customers that she does the same way. She is a racist, and undoubtedly does not appreciate her job. It is too many people in this town that needs work and would probably do a better job than her so I'd appreciate you checking into this matter for me, and in the meantime I will tell everyone iIsee how nasty she was to me and try to get them to stop shopping at CVS as I am going to do myself. I was in CVS-- 505 highway 61 north, i was at register #2, my trans #1221,, cahier #1136772, and store # 5870.. I would appreciate it if you would check your cameras in the store and listen to them so you will know how i was talked to, thank you, Rebecca Freeman

I was given a prescription by a medical doctor MD but the CVS pharmacy gave me something that was entirely different. Now you can't be reached i am going to call my relatives who are attorneys at law and see if you are allowed to practice medicine on a pharmacist's degree. I am also going to the LA area news and give it to them so all the world could see.

RE: Mendocino Avenue, Santa Rosa, CA Pharmacy I have always like everyone who works at your pharmacy but, the pharmacist Rachel is quite bossy and not very nice to customers or employees. I am not the only customer or employee who has commented on this and just felt the need to let you know that I feel that she could use some help with her inter-personal skills. She is driving away your customers as opposed to keeping them. I am close to switching pharmacies and it is because of Rachel.

I have been using CVS for years in fact thanks to the recent changes in Health care I am limited to CVS. Drug Insurance will not pay for any scripts to Walgreens or rite Aid. On monthly basis I have to run around from pharmacy to pharmacy in serious pain stemming from multiple injuries. I have been in chronic pain for several years. I have been told on one occasion it is up to the pharmacist who they give the meds to. It sounds like stock pilling and drug dealing. This war on pain patients has gone to far. I suffer everyday.

I would like to be productive and be able to do at least a part time job but due to not knowing if my pharmacy is going to fill my scripts I can not commit to any thing in my life. That includes cleaning shopping self care. taking away these medications only brings down productivity If a person is in pain they will not work. Watch the SSD skyrocket. The people that have been scared into thinking pain medication is a bad thing has been sold a bill of goods. what is bad is the criminals who get theses scripts and use them for the wrong reason don't punish the person who is ill.

When your taxes go up to subsidize SSD and the many other resources that pain patients need you will be screaming a different tune. I want my doctors and pharmacist Drug companies to stick up and rally for the chronically ill and pain patient.

Oh my the first time I wanted to complain about CVS and I just read a story exactly what I want to complain about! It's the same. Yes the RX was a narcotic. Mind u I get my other rxs there too. Cvs said they would order the narco be in by two days. I go there and nope probably another week. They should not look down on people who need these. I suffer with something I can't reverse that us painful. We aren't stupid we know these pharmacists look down on people with pain. Shame on cvs pharmacies for this. I took my RX for norco to a pharmacy out of my way who knows me for a while and he filled it. He told me cvs does this a lot and u guys lie and that norco is not a backorder drug. If a doctor hands me the prescription I expect it filled. Oh I work for a doctor 32 years now. And I spend a lot at cvs records will show this. Very sad and disappointed customer :(.

I was in there to pick up a prescription for my daughter on march 31, 2015. They said it would take 20 minutes, so I walked around. I had an employee. ask if I needed help, I said I was waiting on a prescription. This worker followed me around the store like I was going to steal something. I'm not a thief. I decided to check on my daughter's prescription after being there from 10:30 am it was now 12:00. The women in the pharmacy said you haven't waited that long then looked at me like I just said that out loud. Said she would check on it. She then said it has been ready they must of forgot to call your name. No, your back there talking about each other's nails looking like Easter.

I had a prescription that was to be refilled on 3/11/15, one of the staff informed me to call when I only had a couple, so I called on 3/13/15 and was informed that I had to wait till the 17th because it was too soon (which it was not) so I ran out as scheduled on the 13th, I called them this evening 3/16/15 to make sure it would be ready in the morning and was told I would have to wait because the other peoples prescriptions would come before mine. the pharmacy tech (MATT) was rude condescending and made me feel so unimportant. They lied to me and made me suffer for 4 days. I finally got angry, went and got the paper prescription and funny thing the other pharmacy filled it with NO problem just this evening. I explained to the new pharmacy what happened also.

I moved close to this CVS so that's where I went, I will never go there again, and will inform others to do the same. I wanted to let someone know who might be able to do something so no one else should have to go through this, all because it was for Percocet, I have been on this medication since 2009 and never had a problem, I also need major surgery so it is necessary at this time. these are pharmacy techs, not Drs, they have no idea what's wrong with me and should NOT be permitted to act as if they are. I realize it was only 4 days and dose not seem like much to anybody who is not in so much pain, but it seems like a month when your in agonizing pain for that long, I hate to think of anybody suffering and don't want this to happen to anyone else. I realize people do abuse this drug, but I am not one of them, I don't want to have to take anything but at this point I have no choice.

Thank you for your time. ( At this time I give them 0 stars)

I ran into the Manhahttan Beach location on Rosecrans on my lunch break to pick up a birthday card for my coworker and as soon as I walked in I was being followed my the manager. I saw him while I was in cosmetics and didn't mind. When I moved to the greeting cards I realized he was following me. When I got to the register, there was a customer in front of me and a customer behind me. I was called to move to the next line, not the person behind me. I've worked in retail for 10 years, I know how things work. He even watched me as I got rung up. It was very uncomfortable being followed and watched while trying to shop. Not to mention I'm a black woman. I am not a threat, I do not steal, I'm 4'11, and was carrying a big cake in my hand for my coworker. I had a hard enough time looking through cards and holding the cake at the same time then trying to steal anything from CVS. I work in Manhattan Beach, 6 minutes from CVS. I dont need to steal anything. They need to get a new manager and FIRE Sam Desolva!!!! Very unprofessional and discriminative!!!! I will never go to that CVS again! 1570 ROSECRANS AVE., MANHATTAN BEACH, CA 90266.

I am a regular to the cvs on scioto darby rd, however I am now never going there again. I had went in to get a few things and over heard the Store manager telling one of her employees that she isn't aloud to take a break or use the restroom until she was finished unloading a truck. The last 3 times iv been in there the heat was broken and I had asked one of the employees, why don't you just put a heater up here, oh my boss will not let me. So I asked for her bosses name and she said bobbi cassady. I do not want to ever shop at a place where they get treated so horribly. Something needs to be done about the management in that store before I ever go back. & for "Bobbie" to treat her employers like that is beyond belief.

Laura pharmacist at CVS route 4 Hudson Falls was extremely rude and has been for a couple months now she has no customer service knowledge or smile she's just plain blah like a dry cutting board I want action taken on this pharmacist she is the rudest one there and always has been

My elderly mother went to get a prescription filled at the CVS Pharmacy on 13488 E eleven mile rd. Warren MI 48089. She has been on this medicine for many years. Her psychiatrist retired so she had to go to her family physician for a script until she could find a new psychiatrist she liked. My mother went to her new psychiatrist and he wrote her a script. She took the script to CVS and they told her they could not fill it for her that day. They then called our house later saying the Doctor canceled her prescription. I called the Doctor and he said a pharmacist named Marie called him and told him my mother was seeing multiple doctors who were prescribing her the same medicine. This made her new Doctor think she was a drug attic so he canceled her script. I thought pharmacist were not suppose to give out personnel info without permission.

This pharmacist made my elderly mother look like a pill pusher . I thought pharmacist were only suppose to contact a doctor for verification that a script and the dosage are ligitimate. Not give away info over the phone about other Doctors she has seen. My mother then did not have the medicine she needed. My mothers blood pressure went from 120 to 175. I had to take her to the emergency room so they could give her the medicine she needed. I believe my mother's hippa rights were violated and I am contacteing them over this issue.

That pharmacist defamed my mothers character to her doctor and caused her to end up in the hospital. I have always been treated with respect at every other CVS I have shopped with. I am so outraged and hurt over the way the pharmacist stared at my elderly mother with contempt when she turned in her prescription. I am a loyal cvs customer and federal employee. I spend a $100-150 a month at CVS. Because of this I have decided to take my business to rite aide.

To whom this letter concerns: I have been a loyal CVS costumer for a little over a year. I have always had excellent service especially by the folks working in the pharmacy until today, January 24th, 2013. Around 1230 i went to go pick up two prescriptions, amitriptyline and hydrocodone w/ acetamenophine. Anytime I have been prescribed a strong narcotic medication i do have the habit of counting them when I get back home. Today when I counted them there were just 35 tablets when the prescription called for 40. I thought i had to have counted them wrong until on the second count I again counted only 35. I thought there had to be some kind of mistake or perhaps the bottle wasn't closed so I went down to my car and even looked around the outside of my car just to make sure if somehow I had possibley dropped some if the bottle was open. The 5 pills were not there nor were they in the CVS bag i brought the prescriptions from my car into my apartment. I did count them for a third time and again, counted only 35 tablets. When I called to tell the pharmacist this she said sorry we can't do anything since they were double counted. This really shocked me seeing as it is a felony to steal any kind of prescrition medication. I am not so upset at the fact I will be unable to take the 2 days of prescription as I am upset that someone there is stealing medication. There was one new male I saw behind the counter whom I had not seen there before. How am I ever to trust the people in this pharmacy again? Am I supposed to have them count all of my medication in front of me from now on? As a paying and honest person and customer I had assumed I would be taken more seriously and that my complaint would at least be investigated somehow by looking at the servalence cameras or checking their prescription bottles with the number of tablets not in the bottle. I feel extremely upset and betrayed by this pharmacy (92nd and Greenfield, West Allis, WI). I would really like to hear back from someone who can rectify this issue. I even called my Doctor's office to verify the number of tablets Dr. Wong, Walter K.T. had prescribed for me. My number is #262-442-1843 and birthdate is 12 August 1981. Please respond at your earliest convenience, the sooner the better. If this happened to me I am sure that I am not the only one who is having their medication stolen. Whomever double counted the medication is either a REALLY bad counter or is stealing the medication. Thank you.

I recently had my prostate removed. I still have a catheter installed - I would like to get it out, but I still need another surgery to repair damage done by the original catheter. I used to take Vesicare for bladder cramps, but it stopped working, so the Doctor prescribed Toviaz.

Out of the blue Caremark said they would no longer fill the Toviaz. My Doctor even called Caremark, but his request was refused. So now I have to pay full price if I need more Toviaz. Does Caremark know better than my Doctor? What's going on here?

1/10/13 3:30 went to get prescription filled and was told it would be ready in 4hrs. Returned at 8:30 the same day and was told I would be getting 3 of my tablets and the rest of my order will be ready on 1/11/13 after 6pm. I returned on 1/13/13 and again was told my order wasn't ready and it would be ready on 1/14/13. I was given one more tablet until 1/14/13.

On 1/14/13 will be my 4th trip to get this prescription filled entirely. This needs to be looked into . I'm ready to find another pharmacy.

Purchased a MoneyPak two days ago, added $200 and the card wasnt working so they will not give me other card but in replace send me to resolve the issue directly with this company. I tried calling the company for the card and it is imposible getting in contact with a human been. I went to CVS to see what can they do since I purchased the product on their store but all I got was empty words and already told me they can not do anything about it and basically if i ight lost the $200.00 plus $4.95 I paid to them to install the card. Tried to contact the Regional from three different districts and all of them ignore the issue. The store manager called me pretending she was helping me and gave a batch number that doesnt even work to resolve the matter. All is about getting your money without delivering customer satisfaction. In this case, stealing in your face.

I have never chose to take Methadone but, my Doctor has chosen it for me.. I have been to your Seffner location three times and ask them if they would please order them for me. I never get a straight answer from anyone except ,were just out. I understand that this is a controlled substance but really. Your company is in the prescription business not the ,I think you are a drug abuser business. This has gotten way out of hand for people that need them. I will keep addressing this until i get an answer that makes good since.

I am a Pharamcist for Walgreens in Guilford, CT. On October 15th 2012 I was asked by a few customers to have their prescriptions transferred from CVS to Walgreens. This process normally only takes a few minutes depending on the number of prescriptions. As I began to call the pharmacy, the CVS staff put me on hold 3 separate occasions and never answered the call. Furthermore, I continued to call throughout the day and got no cooperation. When I finally was able to talk to the CVS Pharamcy Manager Joe at 5pm, he said I had to call back and hung up. This type of behavior is not only Unethical but just plain Wrong. The irony of this is I was calling at 5pm for a sweet 77 year old lady that was a customer of CVS but was at my store to get a Shingles vaccine. The lady was shocked that her pharmacy would not even talk to me to see what I wanted. I was able to get her insurance from Christine, a CVS pharamcist from Branford, CT who clearly understands what is morally the RIGHT thing to do. Your CVS customer was not only appreciative with my follow thru she is transferring her prescriptions to Walgreens. Maybe, if Joe and his staff had a better understanding about customer service, so many people would not be transferring prescriptions out. Both of us work for 2 large corporations. Howvwer, we both don't share the same principles when it comes to patients. Whatever happened to mutual respect between two healhcare professionals. How about working with some integrity and caring for the individuals that put their trust in our hands. I have been in this town for 17 years and love this community. As I meet people that use CVS within the community, all Im saying is that they deserve better and shouldn't settle for less.

I just spoke with Walmart Pharmacy who volunteered to me that they always check to see which way is the most inexpensive for the customer. So apparently I am not asking too much in expecting that my pharmacy do this as a courtesy as I have put my trust in my Pharmacist and have been let down by CVS Pharmacy. I am not happy with your service and will be moving higher up if not settled to my satisfaction. Also, the publicity that you receive from this will not be good. Please see what you can do for me as I cannot afford to throw my money away and that is exactly what has happened.

It has over a year since I contacted you and have had no response and have still been paying too much for my Acyclovir & Tamoxifen. I have asked the pharmacists several times why I have my health pass card and they don't know or at least they say that they don't know. Instead of telling me not to run it through on my insurance cause it is less expensive to do a 90 day supply on both without my insurance. I don't know what else to do. I think it is your responsibility to inform your customers of this. As of today I have spent $558.68 since 10/2009 on these 2 medicines when I could have and should have spent approximately $176.

A difference of 382.68 which I could desperately use since these are not the only prescriptions that I have filled with CVS $1861.64. Now when I ask to put it thru on my Savings Pass I'm told that I need to pay another membership fee because it is expired and has done me no good at all. It is hard enough for me to remember all my meds I don't need the additional stress of trying to come up with more money for prescriptions. It is not good for my health.

I want to be reimbursed for the $382.68 and I want to be set up in your computer to always run thru on the 90 day supply for $11.00 or I will transfer my business and it that doesn't matter to you. I will go to the top of CVS and the top of the Pharmacy and the bad publicity that you receive will not be good. Please contact me ASAP because I am not going to be ignored again. If I don't get a response very soon I will begin taking action. Thank you and I hope you understand my point and sympathize with me.

On 12/13/12, 1100 hrs, I droppped my prescription for MS 15mg off at the CVS Pharmacy, Store 7287 located on the corner of Park and Jupiture in the City of Plano, Texas. It is now 1100 hrs, 12/18/12 and still have yet to receive my medication, nor have the store attempted to followup with me as to why the medication have not arrived in their pharmacy. There must be a set procedure in assisting a customer in getting his or her medication in a timely manner. I am in severe pain but no empathy has been shown by CVS. Before I make this matter public I want this matter handle. I have served my country well (20+ years military and 20 years Deputy Sheriff ), I am willing to take this matter to the media. You truly need to enter the store as a secret shopper and monitor the store operations. I will give this complaint 48 hrs before I contact the local media. I know it's all about money but you should feel my pain.

I went to one of your pharmacies to refill a prescription and was treated as if I were a criminal. The medicine needs to be refilled every 30 days and it was day 29. The medicine is very difficult to find and sometimes needs to be ordered. This is why insurance companies. Give you a window to refill a prescription. This particular medication is not to be discontinued abruptly as one can get very sick. The pharmacist looked at me and refused to fill the prescription because it was day 29 and not day 30. If the pharmacy didn't have it, it would have to be ordered.

The pharmacist rudely said I will not refill this untill day 30. This idiot put my wife in danger of getting very sick and accused me of doing things illegally. There is a couple of days to refill a script to avoid running out and getting ill. Fortunately I found another pharmacy to refill it that day. I think it's horrible when these pill police put a customer in danger of running out of medication. If you can't find this medication sometimes it takes days to order it. Cvs pharmacies need an education and stop playing god. Shame on them.

My name is Shirley Vanterpool, I live in Denmark S.C. I went to CVS at 18252 Heritage HWY Denmark S.C 29042 on November 2 2011, to pick up my prescription and was giving the wrong prescription in the wrong box. The name of the prescription that was to be in the box is, Derma-Smoothe/FS Scalp Oil and there put a medicine for the face in the box. On the front of the box said apply to face twice daily and it is to be to the scalp twice a week. They but a difference prescription which is for the face call Verdeso. When I went back and get the right prescription , they would not change the direction on the front of the box .

This person said no one should be using your prescription which is right , but you never no who would pick it up and use it ,things happen . This person was just working there for today, and I fell if they cannot do there job right they do not need to be working there. This is the first time I had a problem with cvs, everyone that work there before have been very nice.

hello my name is Zack, i have been a customer of the CVS pharmacy store on the corner of 1115 spring hill drive and mariner or store 3746.Through out the years i have seen and been through many different problems with this CVS but the Techs are always polite and try very hard to help you no matter what.Today however i came into the pharmacy around 630pm and the line was so huge i thought i was in walmart for a second.... it took me almost 45 minets to get to the register and noticed there was only 3 techs working when i got there i found out my script was not done because they fell behind.It was painfully clear that they were short staffed again and overworked i talked to one of the tech and found out 3 techs quit and that the new we-care system is the reason there falling behind i don't know what the system did but i don't like it..... every tech looked like a zombie and stressed not knowing where to go I talked to one of the techs that was working at drive-thru all day and the line was around the building to the point that you couldn't find a parking spot and to make t worse a fight almost broke out at drive threw between 2 customers......In my 10 years that i have been here i have never seen so many customers. If nothing is done about this i am afraid ill have to take my scripts to walgreens or walmart.