CVS Complaints Continued... (Page 9)511+ reviews added so far. Upset? Call CVS corporate: 401-765-1500
I had a prescription for Hydrocodone and the pharmacy gave me Morphine Sulfate. The switch almost killed me but no one wants to hear my complaint. I stayed sick all month and lost 3 days work. The store didn’t want to admit their mistake. The district person just blew me off when I asked to talk with a Risk Management person. You hear about wrong prescriptions being given but you never think it can happen to me. WRONG, It happened to me and it almost killed me. I was asking God to just let me die, but no one in your corporate seems to care. I am getting tired of asking to talk with someone, I think it is pretty bad when a company makes a mess like this and then won’t even talk to a person about it.
I went to CVS a few months ago to get 3 bottles of insulin, and they only gave me two. I had to go back. And on Jan of this year, I was supposed to get 400 One Touch Ultra strips, and today, I ran out, and found out that I only received 200. I called CVS, and told them that this is the second time that this happened, and they said that it was an honest mistake, and I said that I should not be charged for them, and I did ask if I could pick them up today at 5,a nd that said that its fine. Why do they keep messing up like this. The pharmacy does have some new people. A few years back a different manager was on, they have someone else now, THANK GOD. He said that you should be on Lipitor since im a diabetic.
I have my cholestrol testing periodoically, and its fine. My doctor said that a pharamcy maanger shouldn’t be telling you what to take. That to me is RIDICULOUS. He is not a doctor. Lastyear, I went to get some test strips, and had a question for the pharmacist, and she said that she is too busy and she wasn’t even doing anytning. She was rude and did n’t sound like she wanted to be bothered. Lastyear, I tried to rell the store manager about some of the pharmacy complaints and he was rude and said that he did not want to hear it. And my mom tried to tell him and he was rude to her as well. I hope that CVS offers me something with all the problems I’ve had with them. THIS is inexcusable. and my insurance only covers prescriptions over 30 days only by CVS. If i had a chouce of another pharmacy, It would not be CVS.
To whom it may concern, every day now for the past month or so a pharmacy tech (don’t wanna mention names) who happens to be a good friend of mine is constantly telling me how she is being treated unfairly at her job. Things like always being told she needs to step it up when she already works 40 hours plus over time, but can’t be qualified as a full time employer? Can never ask for a day off with out being talked down to like she is a no body and so on an so forth. If you’d like to know more about what I hear you can feel to email me back.
I purchased my prescription after my insurance policy had expired and CVS charged me $110+ for what used to be a $4 prescription. This would be the Bloomfield, Indiana CVS store. You people are what is wrong in society today. I will file with the Attorney General and then post this on the net. Hope you are happy with what you do. Have a nice life. Print this if you think your business ethics are acceptable, probably not. Please use my name too.
My wife and I just relocated here to Newark about 6 months ago. We are both senior citizens and require a lot of meds and we have a son that also requires a lot of meds. I have never seen such disorganization in my life in dealing with past pharmacies over the last 40 years. Scrips that seem take forever to complete and misinformation on when scrips are ready for pickup. We received info that the script is ready for pickup and when we arrive, we are told it isn’t ready and have to wait and additional 30 to 40 minutes This was our choice for a pharmacy because of the convenient location. My choice now is to make a decision to continue with this pharmacy and waste our time with scrips or drive further to receive the service that I think a pharmacy should provide. This is my first experience in dealing with a CVS pharmacy and probably the last.
While in CVS today, March 11, 2014 at approximately 2:30 pm I asked the so called manager for assistance while he conversed with a female worker and he informed me that he would be right with me. I continued to do my shopping in the aisle they were conversing in but I became pressed for time and the discussion they were having in respect to another employee wasn’t worth my having to wait. I approached them both and asked again but he became belligerent and hostile.
This really irked me to no end. I did not see a name tag on him but the woman employee said, Gino we could take this up later. This man was rude, disrespectful and didn’t care about me, the customer, one that shops in your store religiously! I told him there was no need to help me so he might as well take my cart and put everything in its perspective place. I will no longer shop at your store when I can and have been treated better elsewhere. It behooves me that this man was even given such a valuable position when clearly, he shouldn’t be working there at all. He obviously feels it’s his job to bad mouth others with his vulgarity instead of doing the job he was hired to do. A very poor choice in management. I honestly didn’t know he was a manager until I asked the cashier at your counter whom obviously would have been better suited for the position.
The young girl complained to other employees and was very rude saying I would have to wait 2 hours because she had to put other prescriptions in computer before she could get to me. My doctor called and talked to pharmacy and got my prescription straight and the girl told me no one ever called a prescription in for me and the whole time it was called in sitting in the inbox tray right in front of pharmacy table. I also noticed that the other pharmacy person had to come and correct her for telling a lady about her meds and not letting her know about insurgence problem. She would not let other pharmacy lady talk because she was talking too fast and trying to cover her tracks by double talking. She was very rude and acted like she didn’t want to be at work which worries me about who you have working for you. And I am standing here waiting and bet she makes me wait the 2 hours and probley more just to prove a point to me.
I have coupons that I keep in my purse, so that I can have the cashier scan them at check out, never once I had a problem doing this, until I walked into the CVS on Martin Luther King Jr. Ave., In Seat Pleasant, MD. I think the address is 5024 Marting Luther King. After receiving my items aproaching the register, The cashier asked me do I have a cvs card, I said yes, but can you scan all my coupons, before I could finish my sentence he said I’m not going to scan them, because you don’t have nothing on thats on the coupons.
I said, the cashiers scan my coupons all the time when I ask. He said I dont care I’m not scanning them, then he called security, I said why cant you just scan my coupons, that’s all I ask please. He said in a I dont care attitude, no. I said can I speak to a manager, he said I am the manager. I said I not moving until you scan my coupons, he said well your items are voided. I never got my stuff. I was frustrated told him that he needed to do something about his dandruff falling from his locks. He said something back as I walked out the store. It was late and I needed my tide to wash my close which I never received. Is this now customer service conduct.
I have had to wait several times on going back several time to pick up my perscription at the pharmacy and it was not ready. The pharmacy have on several occasions filled perscriptions that were not requested to be filled. This has caused my insurance company Aetna to not fill my perscription when needed due to fact CVS filled the perscription when not requested. This has been done many time by them. I have asked them not to do this and they have continued to do this. I have spoke with the shift manager several times about this happen and it still appears to continue to happen,. This problem appears to be happen with the elder and those on medicare/medicade. I often get call by them asking to refilll medication on ready fill. Some of my medicine I am no longer taking, due to fact my doctors changes my medication often. There is a young phermacy there that always intentionally keeps my pharmacy card, and makes mistakes in taking in my information. I can be contacted at 281-441-90380or 281-706-2050 Thanks
I recently was perscribed a new perscription last month for a narcotic drug for my ADHD diagnosis. My doctor indicated that I could raise my pill does to an additional 1/2 pill during my menstrual cycle. I had to do this for ten days. Then I went back down to my nomal dosage of two per day. Obviously, that left me a few days short. The pharmacy told me I would have to have my doctor have a new perscrition perscribed by my doctor. I went the same day. I got the new perscription from my doctor which raises my does to two 20 mg per day as opposed to 10mg per day, so this would never happen to me again.
I gave the new pharmacy the perscription and they told me that even though I have a new perscription I would still have to wait until the 10th of this month which is six days from the date of the last pick-up when I can pick up the perscription. I will be out of my medication this Sunday. The tech was supportive enough to fill out a fax to my doctor asking for an early refil. In this case it would be six days before my new perscription could be filled under the traditional two days before. This would leave me without my medication for six days, which a “health and safety issue.” I will have no choice but to do with out my medication for five days. I believe this was within the pharmacists discretion and within the medical dialogue under special circumstances. My pharmacist was complely cavalier about the whole thing.
He blew me off as if he could care less aout me, and indicated it was too much paperwork to do. That he was more concered about the pharmacy being sued then looking into my situation in totality; and that it was more necessary for the pharmacy not to draw attention for perscribing this new perscrption even when the new one had no refil date. He did not want the the pharmacy in trouble over the health of the patient. My husband and I have over seven or eight perscriptions a month which we fill and we shop regularly the store as a result.
Call the managers they will confirm this. I am at the point where I intend to retrieve my new perscription this Saturday as well as all our other medications to Walgreens who would be haapy to get them and reviw me on a case by case basis when a good patient needs additional help. I would fire the Indian pharmacist. I don’t his name nor do I want to. If this is how he treats other customers the way he has treated me then you will continue to loose custormers.
I would also bring to your attention that if anything happened to me during the time I am off my meication and could prove this was the case. The pharmacy would be at a greater risk of being sued than dealing with my one perscription. Yes, they may have faxed my doctor, but she is in an office with so many people we will not know when she actually received it or in the time frame I am contacting you about. It is easier to blame the fax and/or the doctor than doing the job of a pharmacist.
I am six months pregnant and have been dealing with severe knee complications. I purchased a knee brace and got it in the wrong size. I went back to the store to exchange and the cashier refunded the product back onto my card to then re purchase it. My credit card had a hold on it bc of a car rental I had on it , therefore she was not able to swipe my card again. The process I understood, however she did not tell me this before doing it. And if all i needed was a swap in size why couldnt she just change it.
I spoke to the assitant manager who was very apologetic but that doesnt change the fact that i left the store without my product and have to wait up to 48 hrs to get the refund money back ony card. This is such an inconvenience to me personally because everytime I come in this CVS there is an issue. Ranging from never ending long lines, to the staff no where to be found, dirty restrooms, and pharmacy attendants unable to answer simple questions about their own products. I would say this last incident was the last straw to my overall experience at this pharmacy.
I feel I have been treated unfairly by your company. Last week I visited the Minute Clinic located in your Miami Beach store because I had a clogged ear. I told the clinician that I have a history of wax buildup in my ears and wanted to get my ears cleaned out. I was told that there was no wax in my ear but there was a congestion which could be helped by taking a steroid medication. I filled the prescription that was given to me at the Minute clinic in that Miami Beach CVS pharmacy. The prescription cost me $61.99.
I proceeded to use the medication given to me for a week with absolutely no improvement in my ears. Needless to say, I became quite concerned about my hearing and so yesterday I decided to visit an ENT doctor to find out what was going on. The doctor informed me that I had a very large amount of wax in my ear which was causing my hearing loss. His actual words were that it was the most wax he had seen in anyone’s ears since he had been removing wax from people’s ears and that was a long time. When he removed the wax, my hearing immediately returned to normal. He was quite concerned that anyone could have looked in my ear and said that there was no wax in there.
He insisted that I return to your pharmacy and show you what was taken out of my ear and also show you the report he made because he didn’t want the same mistake to be made with anyone else. I followed his advice and went to the store this morning. I spoke to the only person I saw in the clinic who then told me I should talk to the store manager. The manager informed me that all he could do for me was give me a $25.00 gift certificate to compensate me for my troubles.
I would like to let it be known that I feel that I have been treated very poorly. I feel that I should have at least been refunded the amount I spent since it was not my fault that I had purchased the medication in the first place.
Not only did I have to deal with thinking there was something wrong with my hearing for over a week, but I also was not able to communicate well with my co-workers during that time. Add to that the fact that I spent $61.99 for a drug that was not helping me and I’m not sure what kinds of effects taking steroids for that period of time may have on me. I don’t think that being reimbursed with a $25.00 gift certificate is adequate compensation for a mistake that was made at the Minute Clinic in your store.
I went to CVS to get my medicine and the Pharmacy tech name Terrinna was so rude to me, she was yelling , an even after I gave her my money in the drive thru she pull the draw so hard and walk off. I was very shock and scared. I have been using CVS for years, and I have always been a loyal customer and referring everyone to the company. Now I am thinking about going to a different Pharmacy to get better service. I am so scared to go to that pharmacy now, because I am not sure what she will do next!!!
I have already complained once. But I find it necessary to complain again. I took a prescription to be filled on Monday. They were out of it and told me that they would give me three pills and I could come back Tuesday and pick the rest of it up. I went back to pick up the prescription on Tuesday, that I was promised would be ready Tuesday after 12pm,and it was not ready. I was promised it would be ready after 12pm on Wednesday. I got there today and it was not ready. This is not a surprise because this happens all the time. I asked that they give me a couple more in case I could not make it by tomorrow to pick up the prescription and they told me that they had already given me pills free of charge and they could give me no more. First of all, they were not free. I will be required to pay for them when the whole prescription is given to me. Second of all, the medicine has to be taken and I have gone by multiple times only to be promised the next day. What if I run out? I was then promised that the prescription will be ready tomorrow after 2pm. Aside from not having the medicine, the staff were unpleasantly rude to me and I do not appreciate it at all. If it were not for our insurance, we would go elsewhere because this is not a first time occurrence.
I was with a pharmacy employee when a person started to talk out loud on the Cell phone at bearly 3 feet from us, and just because I asked the guy to please stay away or low down his voice he started insulting me with explicit sexual and dirty remarks than everybody could hear and none of the employees care to call management, security or police and stay looking as the argument was escalating and with the dangers to get worse, I have to call 911 myself since I’m a High Blood Pressure Patient. The police came to the store and the officer talked to the pharmacy staff, later I talked to the manager and asked her how can they(CVS) aloud a situation like that going inside the store specially the pharmacy, to what she answered to me that she was on a phone call, sorry. The violent guy have the nerve of saying to the pharmacy girl (Rachel): hey I’m sorry for my dirty mouth. To what she responded: It’s Ok!!! The guy got violent with a customer and talked sexualy explicit she could hear but: It’s Ok?? The Violent guy cause and alteration in front of everyone in the pharmacy and store and the manager did Zippo, Zero, Nothing? Is that the new operational way of CVS? letting things getting to the edge of tragedy, at the line for prescriptions? I’ll like to hear an aswer from you and what plans for security awareness to employees and customers and the use of Cell phones and how you manage that kind of situations inside Your stores.
I purchased a 5 oz (141 g) bag of Gold Emblem fruit & nut trail mix from CVS 2866. I buy these at work so I have something healthy to eat during the day. One thing I noticed in the bag was they had apricots and dried cherries in them but after opening the bag and putting the contents in a bowl to snack on I noticed that there were no apricots or dried cherries. There were chunks of dried pineapple plenty of raisins and cranberries and nuts but now apricots or cherries..
I will purchase this product again because it is good for you to eat but I will inspect the bags to make sure the product label matches the contents
On Saturday, April 30, 2013, I accompanied by disabled son to CVS (Store #628) to fill his prescriptions. We submitted the prescriptions at the “Drop-Off” counter, and then returned one hour later to pick up the order. When we arrived the prescription was not ready, so we took a seat, waiting for my son’s name to be called. In the meantime, several people walked up to the counter to inquire about numerous things, and instead of stepping away, they remained standing at the counter. After an extended wait, the person (male) behind the counter called my son’s name, and began to enter the prescription information into the cash register. I looked over and told him that “we” will come over after these people move away. Instead of asking the customers standing at the counter to move back, the counter help, now with an attitude, called my son’s name again, then saying to me that he is not speaking to me. I reminded him that son and I are together, then took it upon myself to ask the two men standing in front of the counter to step away so we can conduct our transaction. Even with all this going on, the counter help (cashier) never took the initiative to ask the men to move back. An argument between me and the two men ensued, and instead of assuming a “leadership” role, the counter help began to ask my son for his age and date of birth in a loud and annoyed tone. I had to remind him about the HIPPA Law, and the fact that such information should not be divulged within earshot of others.
This is the second time I registered this type of complaint. The first was a verbal complaint to the Store Manager in January 2013; so, today I made several calls to the Area Manager, with no luck. I am still waiting for a callback from the Area Manager. I now see why CVS is always empty when I walk in.
I have gone there multiple times! Every time I go, I always have to wait for extended periods of time! One time I waited 2 and a half hours and the next Time I waited 1 hour! The service is not the best, and every time I go to pick up prescriptions, they never have my full prescription. I went yesterday, they gave me 3 pills and promised me it would be ready today after 12pm. I went to get it and they told me that it would not be there until tomorrow. It is just aggreivating, and I know that several people I have talked to also have to same complaint.
lI live in decatur, ga. So on 4-8-13 I went to pick up dad med. there was 4 to be pick up. i dont live with my dad he is in Lithonia so i try to grt it at one time so i don’t have to make that drive. One of the pharmacy fill all four but when i went to pay the young lady said i could not have but three. all four was fill 3-11-13. which was 3 day before. but she would only give me 3 of thim, saying it was not time.
my dad is 91 years young. with my job i could not get back in time to drop off . my brother do not have a car. She was not friendly and had a bad attuide. i all ways pick them up at once. The CVS in Lithonia, Georgia. need help all the citizen of lithonia hate that store, But it the close;s one near them. small town. They need better people working in this store. PS Is this store a training center. No one person is never there long.
I was at CVS Pharmacy in Martinsville, Va on Church Street. I swiped my card to pay for the items I was gonna purchase, but it read, “invalid card”! The cashier by the name of Eddie tried, it didn’t work for him, so he then called a lady over by the name of Kathy. I was on my phone as they were trying an I was telling my friend how my card wouldn’t go through.
Eddie (cashier) was in my conversation and said, “the name is Eddie, go ahead file a complaint”. So by that time he had really irritated me to the fullest and I asked for the manager…so Kathy was beside him and she says, “I’m the shift supervisor”, I said, “so you’re gonna just stand there and let him talk to me like that”, she said, I don’t see where he said anything wrong!
So basically, me an the cashier Eddie stood there and argued back and forth and she never opened her mouth to correct him the entire time. So eventually, she said she wasn’t able to get my card to work, so I just slid the money across the counter, because I’d become very angry with the customer service and how the supervisor didn’t take any control.
Eddie handed me my changed and I snatched it from him, he had the nerve to throw my receipt in my face and I picked it up and threw it right back at him! I have never received such horrible customer service in all my life. Now is somebody that you all have chosen to represent your company…I’m curios of what you think of this situation!
I want to complain about the quality of service at the CVS located at Harwood and Centrall in Bedford Texas. First of all people should not be put in front of customers that have no customer service skills. There are many occurances where I go in and constanly have to wait in line because an incapable person is waiting on people. There are also 5 or 6 other people besides the Phamacist that refurse to look up.
There was a woman just waitng on the drive though and just stood there stairing at the computer when no one was even at the drive through anymore and refused to look up or help when there is clearly a second register there. There were at least 7 people besides my self, all of who were shaking their heads.
This is a common ooccurance at this location. I switched from Walgreens last year for convience and absolutely dread having to pick up my perscriptions from this pharmacy. I have no choice but to switch back to Walgreens. The manager of this location is a joke as well. I have often seem him ignor calls to the back for assistance. He does a whole lot of nothing.
I dont know his name but he is tall Blonde very young looking guy. It is a farce that this company or location is sitll in business. Again this is an every week occurance. My wife and I both have prescriptions filled on a regular basis and it never gets any better in there. Its just unbelieveable and I can not immagine Im the only complanner.
I have a really hard time getting my meds after my dr. calls them in to cvs,sometimes Ican’t get them for days even though I’m completly out of my meds. or if i have three or five refills Ihave argue with them,for days,then evenly look on the computer and tell me sure you have five refills no problem.
Ihave been with cvs for fifteen years but I am being forsed to look for another drug store after all these years, also they scan my drivers license for everything ,now my license number is out there for anyone to have acess to which i don’t like I’ve already been through someone getting my number from my license ar home depo and using it in another city and it took me a year to get it straightened out.
I do not want to go through that again. those people are so rude to everyone. needless to say i will be leaving cvs I’ve had it with cvs I do not need to have to be up set when I have three refills left, and i’m out of my meds..FED UP
my son has seizures daily takes medications daily called C V S they were giving all kinds of excuses , to early, no refills available medications not available pharmacy stated the medication was not in and would not be available until Monday after 12.00pm .
Called CVS Monday morning around 9: 30 talked with Lacy she stated hold on while i check and see if we have any she stated yes we do i asked her did you just get some in this morning she stated no we have some on the self i asked why didn’t they give me some Sunday she stated i don’t know .
Prior to 01/04/2013, my father Michael Chun had been discharged from the Queens Medical Center with numerous prescriptions including Metoprolol and Digoxin. Prior to 01/04/2013, I noticed that the medications he had been discharged with were in low supply so I called in for refills at your Longs Pali CVS pharmacy. On 01/04/2013, I visited Longs Pali CVS pharmacy to pick up the refills, (totaling 8). At that time, the Pharmacy technician brought out and held infront of me a total of 7 individually sealed packages.
I informed her that I had phoned in a total of 8 medication refills. The technician then asked me “which one are you missing?” (this was without removing any of the refills from the bag). Looking puzzled, I again told her that I had called in a total of 8 prescriptions. I then noticed by looking down at one of the sealed bags that another patients name was affixed to the bag and the medication was Levothyroid.
This was held all together with my fathers medications. That visit ended up with me leaving the store with only 6 out of 8 of the medications. The reason I was given was that it was too early for my father to pick up the Metoprolol and Digoxin. (according to the pharmacy technician). I personally prepare my fathers medications weekly and the orders for the Metoprolol is 1 tab TID which had been given to him properly since his discharge. Finding that my father was 10 days short of his Metoprolol was perplexing me. I called the Longs Pali CVS pharmacy and got a 10 day supply to last my father until his insurance would cover another refill.
Prior to 1/16/2013, I phoned in the refill of Metoprolol and Digoxin.
I received a text indicating to me that his Metoprolol and Digoxin refill was ready for pick up. On 1/18/2013, I picked up my fathers Metoprolol and Digoxin and drove home. Upon arriving at home, I found that he had only received Metoprolol 30 count where the prescription was for 1 tab TID. I further noticed that he had only received Digoxin 10 tabs. I called the Longs Pali/CVS pharmacy and asked them if the label indicated that there was supposed to be 90 tabs dispensed for the Metoprolol, and 30 tabs dispensed for the Digoxin, why was there only a 10 day count administered? I was informed by Pharmacist that the count had infact been incorrect and that I would have to return to the store, return the two medications, get a refund and be dispensed the correct amount.
This is the second visit to Longs Pali CVS pharmacy with two medication errors and second with two more medication errors. Being staff in a local Emergency Department, I know the importance of avoiding medication errors along with incorrect billing to Medicaid and Medicare. I am wondering if I had caught 4 errors in 2 visits, how many more are NOT caught by other members who utilize Longs CVS pharmacy. I am currently in the process of filing complaints with the State of Hawaii Board of Pharmacy, the Department of Commerce and Consumer Affairs Regulatory agency and possibly bringing this to the attention of the media.
I am a nurse and I have been dealing with CVS on Fayetteville Rd. in Lumberton, NC for sometime now as a customer and as nurse. This has got to be the rudest place of pharmacists I have ever dealt with. We have patients changing pharmacies to different CVS locations and leaving in general due to the attitude. They lOSE refill authorizations, lose messages for prescriptions called in and sometimes just get it wrong in general. Today I dealt with a pharmacist named Roshonda who raised her voice at me when I asked why she was asking for information that had not been asked for before. Seriously! This is what we as a business have to deal with daily! Dr. Hardin and I are highly dissatisfied and pray your company will make changes to improve this location!
I submitted a refill to CVS on 225 Sound Beach Ave, Old Greenwich CT for 60 Atorvastatin 10 mg Tablets. When I got home I discovered only 30 tablets were in the pill container. I went back at which time they said they had made an error (not the first time) and were out of the medicine, but would have it in that night and it could be picked up the next day. I went back the next day (today) and they now indicate that this is a special order and will take a week. This medicine is a generic substitute for lipitor. I find it hard to believe that this is a “special order”. What would you suggest I do at this point?
I have typed Rx pads with directions for my patients. Pharmacy filled out rx label – Take as directed. ( never typed the directions for taking the medication, or what the medication what as prescribed for )as on the prescription Patient had a rx for Malarone and Zithromax 250mg Dosepak. I have had multiple complaints with clients calling unsure how to take the medication, all the clients used CVS pharmacy. I have called 2 pharmacies and tried to speak about the importance of having the complete directions with no success. Please respond on how to resolve this issue.
Our parents have been doing business with CVS Pharmacy in Center, Texas for over a year. We have had several issues with Daniel and one of the clerks. Don’t remember her name so I will not address this issue. But Daniel is the pharmacist we have had the main problems with. One time, I had called in to refill some of my mother’s prescriptions.
The system stated that they would have to contact the physician for renewal of prescription. After about a week my mother did not have enough medication to last through the weekend I called to check on the prescription and they stated they had not received notification from her physician to renew the prescription. I asked why they had not notified us there was a problem and they were very unconcerned about it. I called the physician’s office and had to get the doctor that takes his call to call the pharmacy to reorder the drugs. This physician called me back and told me that he would not speak to the pharmacist again at this pharmacy.
Stated he was rude and very disrespectful. When I called and spoke to Daniel he told me that he would not deal with the physician. Which I told him that my mother’s health was my concern, not that he and the physcian had a problem and that if they had notified us in a timely manner there was a problem getting the prescription renewed we would not be in this situation. After several minutes of telling him the importance of getting this prescription he said he would give me enough to get us by until they could contact the regular physician on Monday.
Then we had issues with insurance cards not being valid. Striplings in Nacogdoches was able to call the insurance company and get the information needed in order to fill the prescription, but CVS would not make a toll free call to see what was wrong. My parents are 86 and very feeble but my mother is very independent and is trying to take care of her business. A simple 5 minute call would have cleared this problem. This was mostly with the clerk we had this problem. We’ve had a couple of issues of them not refilling prescriptions in a timely manner and I call the physician now to make sure that they call and approve the renewals. My sister went three days last week to pick up a prescription.
The first day she went the drive thru window was closed and she wasn’t dressed to go inside, one of the main reasons we use CVS is the convient of the drive through, the next day the computer system was down, the third day is when we find out there is a problem with the insurance card again. Daniel told her that they had already ran the card through and it showed to be expired at the end of December, and she asked him to run it again. She said he put both his fist to his head and very upset told her that he had spent an hour on filling a prescription and asked her if she didn’t care about him. She told him no that she needed my Dad’s medication for alzheimer that she has been trying to pick up for three days. He made some other comment to her and she told him that we would be moving our business to WalMart because she always had other things to purchase at WalMart.
When I called him, I asked him why they could not call the insurance company like they did the last time and his response was that the computers were talking to each other and this was how he got the information that the card was expired. The information I looked up on line for Aetna stated that they were updating and improving their coverage and that they did not have to do anything. I told Daniel, that this could have been resolved with a ten minute phone call on their part and my Dad would have had the medication that he needed. I told him that he did not show any concern about the customers. There are several comments on my facebook that several customers of CVS are going to move their business because of the attitude the pharmacists and clerks have. Too late for us to not move our account but I just wanted you to know that we do not have to use CVS and be treated like this.
To Whom It May Concern, I have been getting my perscriptions at CVS for many years! Today I went as usuall to get my petscription filled. The person typing the perscription wss very rude to me from the beginning. It was a very busy night, but.that should be no ecvuse!
She then told me that my perscription would take 2 and half hours.I didn’t have that kind of time. She said she would try and get it faster. After sbout 30 minutes of walking the store, I went to the desk, and asked the pharmacist how much longer he thought it would be. He knew who I was because I have been there many times. His response was, “just shut up and sit down, it will be ready at the time tbe other lady told you!!”
I got extremely mad for being talked to like that. I then went to get the store manager.. He went to the pharmacist and he sided wirh him!! He finally got my medicine ready only to find out he didn’t run it through my insurance. Of course that was my fault. So they had to refund my card and recharge.
The pharmacist didn’t even apologize for anything.. I understand that they are very busy, I just don’t like to be talked to that way
When the US Government ended it’s contract for filling prescriptions with Walgreens and began using CVS Pharmacies my husband and I began using the local Helotes, TX pharmacy. Every prescription we have had faxed to this pharmacy has resulted in a problem. The latest problem today, January 4, 2013, was two prescriptions faxed for my son, Nathan. The pharmacy called our home around 12:30 to advise that they had the prescriptions and named them and requested my son’s insurance information.
About two and a half hours later we went to pick up the prescriptions and were told they had only received one prescription. While the young man at the drive through felt his job was finished I requested that he call the doctor’s office for the second prescription. He wanted me to come into the pharmacy and I did not intend to go in as we had received the phone call and I felt the burden was upon the pharmacy. In the meantime, I had my son call the doctor’s office and request they re-fax the prescription.
The young man again wanted me to leave the drive-through and I resisted. He brought a manager, Chase, to the window and I proceeded to explain my frustration with this pharmacy as this has been an on-going issue with this location. Another individual, perhaps a pharmacisit came to the window showing the fax and telling me I had to move. I wanted the prescription at this point as I would have driven 50 miles to fill it due to the absolute frustration with the incompetence of this location.
She advised me that she could not give me the prescription since it had CVS on the heading. We then agreed to have this final prescription filled at this location, however, I was required to move and was told it would be ready in fifteen minutes. The prescription was filled within the time stated. The young man that had originally assisted me came to the window without a word.
He handed me the clip board for my son without a word. He then had to advise me of the cost and I paid. I then requested information for filing a complaint. He searched for a bit and came back with a phone number written on a CVS coupon type receipt. I would like to have a resolution to the problem with this pharmacy. As I see, it appears maybe it is all of the CVS Pharmacy’s. I long for Walgreens. I never had a problem with their receiving, processing, or customer service at Walgreens.
I have been told on numerous occasions it would take no more than 20 minutes to fill my prescriptions. I called in my prescriptions today & 4 hrs layets they were still not ready. When told they would be ready in 2 1/2 hrs. This had not only happened to me but my wife as The Minden store is horrible!!
I went to CVS located on the corner of Camino al Norte and Craig January 1st 2013 around 7pm, because I needed a money order quickly. My husband and I have always came to this pharmacy for well over 3 years. I have never had a problem with any employee we ALWAYS get money orders with no problem. I asked the the cashier for a money order he told me that you guys charge 1 dollar for the money order and that I needed my ID. Which was fine i had no problem. So I went to my car and asked my husband to get it for me. My husband got in line and asked the gentlemen for a 40 $ money order. The cashier asked my husband for and ID and my husband presented it to the cashier. The cashier tried scanning the ID and he said that the computer didn’t take his ID.
The gentleman tried typing it in and he said that it wouldn’t take it again. The cashier calls the manager (Angela) as soon as she approaches she said they couldn’t take his ID. The manager did no effort to even look at the ID. The ID my husband was presenting was a Matricula Consular. This ID was issued to him here in Nevada. Its a legal ID with a Legal address from Nevada. This is the same Exact ID he has presented for the last 3 years. We felt very mad that the manager did no effort to try to help us. She had no customer service . And I don’t understand how every other employee had no problem with his ID and that day they didn’t accept it. I’m very mad and will never return to this location again.
I I order a refill on Wednsday 12-27-12. I came to pick it up on Thursday evening, they said they were waiting for it to be preauthorize by the Dr. Iwas told the Dr office didn’t respond. I called, the the Dr office and they said they didn’t recieve anything. The pharmarcy the would fax it again. I call on Friday evening,and I found out that nothing has been done. I ask could I have a few pills for the weekend the Pharmarist Jay Mwangang said no.( I have been using this Pharmarcy for over 10 years, the perscription is for my autistic son,he can not cominicate well, but I after three days with out the drug he seem anxious).
Saturday I speak face to face with the Pharmarsist I ask him exactly what did he want the Dr to do.,I know whenI page the emergency number. I would have to give the Dr this information. I did speak to the Dr,and he did call the insurance company only to find out that it is closed on the weekend.I call and ask could just pay for it.I bought two pills for 26.00.That’s not the problem,my complaint the Pharmarist didn’t try to help in anyway.It’sh always some problems at this pharmarcy.As soon as I get this problem straight I’m switching to WAlgreen.
First of all my wife and I have been costomers with cvs for over 35 years however I don’t think any more. We have our prescriptions filled located on providence hwy in Dedham, Ma we order them sometimes 5 days ahead of time or our doctor call or fax the prescriptions in and they don’t get filled. Point of fact on Dec, 21 2012 at 1:35pm my wife doctors office called two prescriptions they were approved by our insurance company at the sme time However only one was filled not the other one until my wife called on Dec, 23 2012 and the pharmacy and they said oh we will fill it now. My daughters Doctors office called in one for her on Dec, 13 2012 and it was not filled until Dec, 21 2012 after atleast 5 calls to the pharmacy. this is very unproffesional but also unacceptable. I am beyond upset and mad. You need to resolve this or we will look else where to fill our prescription.
My complaint is concerning your Mechanicburg, PA store located at the corner of Carlisle Pike and Sporting Hill Rd. Recently we changed insurance companies, my wife dropped off a script to be filled at the drive through window. She informed the employee that we had new insurance and wanted them to take the information. The employee told her to just leave it and it would be placed in the bag with her script. She did so. I picked up the script not knowing that there should be our insurance card. She asked me for the card which I didn’t have. We immediately called the pharmacy.
They didn’t have it. They said the person that took the card left for the day. When my wife asked for them to call the employee they refused and every employee she talked to after that was rude and sarcastic. The manager on duty was on break and didn’t want to deal with the situation and when did hung up on her, stating something to the fact I am on break. I then called back and was told that they are looking through the trash now…. how comfortable does that make you feel. I finally decided to go in. I did go in and when I got there all the people on duty had conveniently left. So I filled in the manager on duty. He heard about it but was little he could do and stated he would have someone call my wife tomorrow.
At my dismay I found out that your employees do not know your red flag or fraud policy. I stressed my concern that the card may have been given to someone else in error and/or possible misuse in the department.
I am a V.P. of a collection agency and deal with medical fraud and abuse on a regular basis. I am also a CCCO (a certifid compliance officer. I am aware of the necessary policies and procedures that must be in place concerning this matter including but not limited to HIPPA, RED-Flag, Fraud prevention. To add to my frustration we did not receive a call or any follow up from CVS concerning their misplace of our insurance card.
I did contact our insurance carrier and informed them of my concerns and they are taking care of it. I would appreciate a response to both your policies and procedures concerning lost medical insurance cards placed in your care and the training your representatives receive in the handling of those policies and procedures.
After picking up my daughters perscription I took it home and did not open the bag that was stapled shut by CVS. When I opened the bottle it did not look right. After counting the number of pills I find that it was short 6 pills. Knowing this CVS, due to problems in the past, it was pointless to go talk to them.
But I decided to go anyway. I was met by a very rude young pharacist. I told him what was wrong. He informed me that they have to keep a very close count on this type of medication. Looked at his counts and came back to me to tell me he was correct and the bottle left there with the right amount. He then continued to tell me “I am sorry you can not understand what I am telling you.”
As though I was ignorant and could not comprehend what he was saying. They do not make mistakes. He then told me I needed to check the people in my house hold because they took the medication. I am very upset at the way this man treated me and astonished by his accusations. This is not the first time I have had an issue with the product I have been given at this CVS.
I have had 3 different issues in the past few years with them. When I told him I would never use them again he simple remarked “OK” and walked away. I knew they would not give me the missing medication. But at least admit that a mistake is possible. And never treat your customer as though they are beneath your intelligence.
Dear cvs I have a complaint about how I was treated at your albuquerque n.m store on centrel and louisianna .I went in on 3/1/12 to have a perscription filled everything went fine got home counted my pill it was short 10. So I went back the next day after work to let them know what had happened and the man at the pharmacy said the pill bottle was initaled the that they had been counted there for they where right and I was wrong.
The Pharmacy manager had filled my perscription and he would not be back until tuesday 3/6/12 so again after work I go back I tell them what happened they did a pill count they had shorted me.The girl behind the counter asked me if I wanted them in a new pill bottle or did I want them added to the one I already had or do you want to COUNT them then the pharmist says very loudly that the next time I get this perscription filled I need to bring it in two days ahead of time I said on my B/P meds he said no only on your hydrocodon Pain pills, so while waitting on my B/P perscription he back at counter slaming his stapler around .
I am still saying WOW i HAVE NEVER BEEN TREATED LIKE THIS.Not a sorry about this mistakes happen and all they did was embarrass me.This man needs anger management. How can you treat a customer like this for counting there pills. Still saying wow!!!
Ok one day I went in to CVS in Houston medical center to get a glucose machine, lancets,test strips and ect. The test strips are in the back where the pharmacy clerks get it. So I had no idea how much they were are how mant came in the packs. I also didnt know too much about the actual machine. So im goind from isle to pharmacy checkout asking if it would be covered on my Flex account and how much are the test stripes. So I pulled one of the shelf and went back to the front and requested the test strips for that machine and they were 106.25 and I said hell no thats to high.
So I asked her ar there any cheaper test strips and she replies with attutude yea it depends on the machine. I then asked well what machine has the cheapest test strips and she said she dont knowjust go get another machine and she will tell me. So I go back to the isle and grap every damn machine and brought it back to her and she huffed and puffed and just was pissed that I dd what she told me to do. I then told her I didnt tell you to work at CVS, you are on the damn clock if you was not so damn bitchy you would of look at the test strips and told me the brand that was cheapest. So she did and they were out of that actual machine.
I did have other items in my hand but by then i was done and walked out. You dont even want to know how there unprofessional manager acted when I caled back to the store. Very rude disrespectful, non customer relation skills, hire anybody off the street folks. I have no decent words for that…
Dear Sir, I have been going CVS Pharmacy at Moraga Way, Orinda for over 10 years. I usually go there first in the morning 8:00AM on the way to my work. Yesterday January 31, 2012, when store manager Isaac took care of me at the cash register, he said “Why you come everyday? Can’t you combine things to buy and make it one time?” Sometimes that store’s tag on Sale items are old, so I reminded him that the items (Oatmeal) are 2 for $5. He said “You DON’T have to tell me, the bar code tells and our store is always up to date.” If it is so, I would not remind him.
This kind of thing happened time to time. I don’t see him acting like that to other customer at all. I feel he is just picking on me only. Till yesterday I was holding my feelings. So when he told “Why you come everyday!” I told him nicely “Because I would like to see you.” That way, there will be no controversy. But the more I think the more it is the time to say something about it to somebody. I still would like to purchase the items from CVS but I would like to be in the store with peace in mind.
This complaint is related to your pharmacy. I call a few days ahead, I use the store system of ordering my prescription and I do all that I can to make sure my prescription will be ready on the day that I need it. When I go into the store to pick the item or items I have to wait 30 min. to an hour. Sometimes the items are not ready and I have to go home and return hours later. Today I called direct to the pharmacy and was put on hold, I waited, and I waited, then hung up and called again.
“Chad” answered for the second time and and again asked if he could put me on hold. I said no. He explained that he was waiting on customers at the counter and the only one there. I think it is great that you have so many customers but those curstomers may start thinking that it is time to find another pharmacy to shop at. In the past the people that have served my family have been kind, and considerate. They are now just too pressed to render good customer service.
My Dr faxed my percriptions into CVS around 12:00 pm on Friday 2/3/2012, I went to the CVS on Shelby road in Kings Mountain to get these percriptions before I went home as I am pretty sick right now, first the guy at the counter tells me they don’t have any perciptions for me and that I would have to come back later. I explained to him that I was very sick and my Dr wanted me to start on these antibiotics as soon as possiable and I ask him if he could call my Dr and ask about my precriptions, he told me to call him because he was to busy. I called the office and they had gone to lunch.
I ask him if he would call me as soon as they filled my medicine and he very rudely tore off a piece of paper from the register and told me to write my name and number down. I did that and with out even acknoledgeing me he took the paper and walked off. After not hearing from CVS all day I called them at 5pm and the lady told me my medicine was ready. I told her that I had been waiting on a call from them all day and no one called. She said she was sorry but they had been really busy. I think this is bad business and when someone is sick they shouldn’t have to wait all day to get their medicine.
I understand that they are busy but they need to be educated in customer service. I am very dissapointed in them.
I dropped off a prescription to be filled and was told that so many “fillers” had come at the same time that it would take 30 minutes to fill mine – maybe 40 minutes. The pharmacy girl was agitated that so many came in close to the same time! That is what I call job security but she was upset because of the number of people needing medicine… I said okay and went to the grocery store and dropped back by in 65 minutes. After searching for several minutes, I was told that since my prescription had to be mixed, they filled everyone else’s and had not done mine. They intended to do it last but had not done it yet, although the store was empty. I inquired how long it would take and it would have been another 20+ minutes.
I had milk and ice cream in my car and I live too far away to run back the same night so I ask for my prescriptions back and took them to another store. This is only one of many bad experiences I have had at CVS. I do not know why anyone would shop there and I am moving all my business after 40 years. Another bad experience I had was when my doctor faxed through a prescription 4 times while I was in his office and it took 4 days and 4 trips before CVS ever admitted that they received it. I was also treated rudely on l occasion when I wrote a check for toiletries I had purchased and the clerk demanded to see my drivers license. She had checked me out numerous times, including the day before and my drivers license was imprinted on my check. Additionally I have never bounced a check and everyone in the store knew me!
I told her my license was in my car and she said I would go get it or she would not check me out. It was raining really hard so I walked out. The next time, I wrote a check and the new male clerk had never been taught how to key it in. He knew how to key in debit and credit cards and cash but not a check. With 5 people in line behind me and one being a banker I know, the new clerk announced that my check would not go through. I explained to him nicely that if my check didn’t go through, no one else in our town would have one that would go through either. Being a business person with a solid business and being well known in the town, this was humiliating.
I finally pulled out a credit card and gave him after the banker and I both tried to show him where the account number and routing number were on my check so he could key it in. After I checked out, I went to the back of the store and confronted the pharmacy staff about how I had been treated at the front and they advised that he was new and did not know how to enter a check. They advised that I should have brought my purchases back to them to check out..That was no consolation when the 5 people standing in line behind me still thinking I tried to give the check out guy a bad check…. Well I have had enough after 40 years – I shopped there when it was called Rite Aid – but I refuse to be treated disrespectfully over and over again. As I walked around the cosmetic counters a year ago, I observed a 10 or 11 year old Hispanic girl opening up all lipsticks and trying them on and pushing them back on the shelf.
She broke seals and contaminated all the lipsticks in one complete display, then started on the nail polish and mascara. Staff walked on by her and said nothing. Two days later, 2 small hispanic children accompanied by their parents were at the check out counter as their parents supposedly asked questions about where a certain item could be located. As the parents leaned over the counter talking to the check out girls, the kids filled their pockets with numerous pieces of candy and then they all walked out the door. I told the clerks that they had been scanned since it was apparent that they only came in to steal candy for their children. The clerk said “oh well”. They need to sell out to Walgreens or Rite Aid or anyone. There is no such thing as quality control in CVS.
My neighbor dropped off a prescription at the CVS on Hollywood Way and Verdugo St in Burbank,Ca. (store # 9795 )last week and was told by the pharmacist that she didn’t have enough to fill that prescription,my neighbor asked if she could call one of the other CVS stores to get some more to complete the prescription and was told “no,and if I could it would take a week to get it in”. My neighbor had to go back to her Doctors office ( which generated another DR. visit co-pay of $95 dollars and additional lost time and money at work which her boss didn’t appreciate either).
When she got back to the pharmacy with the new prescription there was a male pharmacist there and when my neighbor turned in the new prescription for the lesser amount ,she was told that she already had a prescription waiting for her with the original amount. When my neighbor complained to the store Manager she was told that they have had a lot of complaints about that pharmacist but it’s difficult to get people to cover that shift so they put up with it. What the HELL kind of an attitude is that to have in a store Manager,and especially in a pharmacist who has to deal with peoples health and maybe even their life.
I think your Human Resources Dept needs a MAJOR shake up,if they are going to hire people like this they need to be FIRED and CVS needs to have their license pulled effective immediately.
I was at CVS to copy two pictures. A young man finally helped me and wasn’t polite. I had trouble finding what I wanted and asked the sales lady to help me…she had the same young man help me but he helped with one sheet and I stared to process the second sheet but again had trouble and stood in line to get help. After he accused me of pushing all the buttons…..when he helped scan the second sheet it cut the hat off all the pictures. I said that’s not right which he replied that’s how it scanned. He never asked to corect or have a solution. I went back up front ask for the manager and the lady said he was the manager.
I asked for the store number and said I wouldn’t be back and was transferring all our scripts. We spent between $600.00 and $700.00 dollars a month on scripts…..never again. I went to Wal-greens and the photo staff were pleased to help me and within 10 minutes I left the drug store pleased. Word of mouth is the best advertising a person can get….I can a sure you I will tell all my friends how unprofessional your manager was to me. He doesn’t realize that a $6.00 picture will cost the store $600.00 a month in lost scripts.
I have several prescriptions with CVS and moved them to the CVS Pharmacy on Seal Beach Blvd in Seal Beach, CA. On three separate occasions my girlfriend and I have had to deal with the Pharmacy staff over the phone. Each time we dealt with the same Asian woman who is extremely rude, dismissive and has a very difficult time with English. Let me re-state, she has an extremely difficult time understanding English and we have an even harder time understanding her. To top it off, my prescription for Coumadin was due yesterday 01-16-2012. Its 5:30pm PST time on 01-17-2012 now and I left the pharmacy 15 minutes ago.
First, I called them 3 1/2 hours ago at 2pm to confirm that it was ready and were told the it would be ready very soon. We arrived at 4pm and it was not ready. I spoke to the Pharmacy staff member and asked when it would be ready. I was told 15 minutes. I told him that my girlfriend and I would go get dinner and return after. We returned at 5pm and spoke to the same Pharmacy staff member. We were told that it was not ready again. He told us that it would take a little more time. While waiting I decided to get some supplies which included insulin syringes and blood sugar tablets. I am a Diabetic without insurance and have purchased my prescriptions and supplies with cash or credit card for years. When asking for the supplies I was told that they do not sell syringes.
I have, in fact, purchased them from the CVS Pharmacy located in Westlake, CA on several occasions. They asked for my ID and had me sign a syringe receipt form. I explained this to them and the same woman told me that CVS does not sell syringes and then dismissed me and walked away. I assumed that she misunderstood me as she does each time we speak. I asked again, but this time she asked to see my Diabetic Card, as if some card that says that I’m Diabetic would be sufficient to purchase syringes. Second, there is not a national or state database where Diabetics are required to register and then issued cards like drivers licenses. Have you ever asked a person for their cancer card? Moving on, I then explained that I had purchased insulin and syringes from CVS again. She then proceeded to look my purchasing history up in the computer.
I asked her how she could possible know if I had purchased insulin if I paid cash and it was a non-prescription item? She again dismissed me and rambled on, which I could not understand. I had to repeat my statement 4 to 5 times before the Pharmacist on staff walked over and asked me what was going on. I explained that I was trying to purchase syringes to administer my insulin as I was a diabetic. She told me that it was a prescription item, which it is not. I told her that it was not a prescription item and anyone could purchase them from any pharmacy, even online.
She responded, “Purchase them online then”. Basically what they are saying is that they don’t recognize the protocol of other CVS pharmacies and that they need a purchase history for insulin with insurance to be able to provide a basic necessity for a diabetic. They give needles away for free to drug attics, but I cannot purchase a very necessary supply which allows me to live, from a company that claims to be a Pharmacy. The more interesting part was watching the other customer’s faces of disbelief as they listened to the pharmacy staff.
To prove my point, I then went to another CVS pharmacy located just miles from this CVS location and was able to purchase my syringes and Coumadin within minutes. I was able to do this without insurance, insults, embarrassment or a diabetic card.
I wanted to buy Christmas cards so I saw a very large 50% off sign on the CVS card shelf. I bought a box and went to the counter and was told it was: buy one and get one at 50% off. I went back to check and sure enough in very tiny tiny print it said buy one get one 50% off. I find this deceptive advertising. I complained to the store manager and was told that they had nothing to do with it. It was a corporate decision and all the signs came from headquaters. It made me want to shop elsewhere. You should have had the Buy One get one 50% off in large letters. Shame on you!! Where is your Christmas spirit?
This it the 3rd time I have cancelled a possible order due to complete disgust. I am a long time customer of Longs. I spend thousands of dollars per year now at CVS. You send me emails with all kinds of lures to purchase online, and as I have said, I cannot be successful. This last miserable event, today, was the same: I go through about an hour of finding the things I want. I go to check out and the prices are different. I go back and start over again. Now, I get the prices right. I want to complete my purchase and submit “cyber monday”.
It is supposed to give my $10 off my purchase, if $60 plus, and free shipping. Instead, It gives me $2 off my purchase and charges me shipping. Oh, the top of it all? Try calling your phone line. I never did get a way to talk to customer service. I assure you, I will NEVER go online with CVS again. It’s making me ill and stealing my precious time. If you want me to try again, make it worth my while. I’m including my email address. In the meantime, I will order my $100 worth of items from Rite Aide and/or Walgreens. Merry Christmas to you too.
A few days ago i went to cvs in Fallbrook, ca. to make a picture cd i was standing in line at the photo section the guy there pretty much ignored me, then this lady went to ask about her one hour photo the guy right away screaming at her told her she needed to wait because the machine was broken so i moved over to the cash register line where i waited about 20 minutes after that the manager came to help, i looked at him straight in the eye and i told him “i want to make a picture cd” he didnt seem like he was paying attention and since it was my first time making a picture cd i didnt really know what to expect.
He asked if i wanted the glossy finish i replied yes confused i asked him if that was necessary for the picture cd, he replied “no thats not what you said”, u said you wanted to process this” i responded “no i didnt i told you i wanted a picture cd” he keeps arguing with me on my request pretty much he was calling me a liar at the end he processed my request and made his angry faces at me. If thats how a manager treats you what can you expect from the rest of the employees? This is the worst customer service i’ve ever had!
I just received an e-mail stating the pictures I ordered from CVS on 11/9/11 are now ready (it is now 11/16/11…a week later). I went to store #1458 in Ocean City, MD on 11/10/11 (when the website told me the photos would be ready) and was told that they did not print my pictures because they just migrated to a new system, and the cashier did not know how to use the new system…she also told me they were still receiving orders and she would not be able to print those photos either (her attitude said: “good luck to those people too!”). She told me that the photo supervisor would be in NEXT WEEK and I could pick them up then.
I live 3 hours from Ocean City, and considering I ordered the photos knowing I could pick them up the next day (like the website told me the photos would be ready), this was completely unacceptable to me. I understand that there was a new system and the pictures could not be printed, but I NEVER received a phone call stating any of this. The order on the website would not process without my phone number…so what is the point of me entering my phone number if CVS is not even going to have the common courtesy to call me and tell me that they have NO INTENTION of printing my photos?
I am very unhappy with this service and will never use CVS for photo printing again, or recommend CVS to a friend. I hope you will make changes to your customer service once reading my complaint. It is understandable for a machine to not be in working order, but it is unacceptable to have complete disregard for your customers and not tell them when you will not be able to perform a service.
complaint is with the cvs on walnut and shiloh in garland tx. with a young pharmicist name gayla. I ask to get a pain medicene alittle early for going out of town two weeks for the holiday. where everyone could hear she tells me shes calling my doctor wanting to know why I was taking that. I had requested her call for early refill. they fill it whenever they take a notion whoevers there. this one takes great pride in deciding when its filled. I told her shes not suppose to call a persons doctor as to why a person takes a medicene. she said yes I can and will..so I go back up there to see if she called to as what I wanted.
she said no you said you didnt want me to call them. I said no I didnt tell you not to call. I said I want you to call them so she did but not to see if they would ok it to be filled early. then she proceeds to tell me shes not filling it before she says its to be filled and wont do any good if the doctors office does call her shes not filling it.. now is this a way for cvs to treat customers. playing god. plus the attiude and smirk she had like ha ha you cant do a thing about it. I called my doctors office back and told them what she said. after this.
I will not step foot back in a cvs ever even if they had a free giveaway of everything. they pull this with my son whos had pancreatic cancer and has to have digestion medicene to survive. they play games with him. I will copy this and send it to everyone I know. letting them know how cvs is ran. I will pay more for my medicene to have pleasant pharmacies. cvs is history
My husband and I stopped shopping at Walgreens years ago,because when we went there for sale items they were out on the first day quite often. We haven’t been back there since, because we don’t want to waste time if the product won’t be there. Today is Sunday, the first day of the new ad and CVS was out of the sale items we wanted. My husband drove to another CVS only to find the items at that store were also sold out!!! You lost some loyal customers today because of this. Since we haven’t been to Walgreen’s for several years we are going to give them a chance to earn our business. We are very disappointed in CVS and thought you should know why you lost 2 customers today. Thank you for your time.
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