Lane Bryant

001 There were 2 caucasian ladies ahead of me with a cute little baby. The cashier, an African American woman named Karen, was very friendly with them & playing with the baby. Next it was my turn. I stepped up, smiled & I got no hello, no good morning, or welcome to lane Bryant.

She took my item, asked for my phone number, I gave it to her. She then proceeded to ring me up bagged my merchandise, slide the bag over to me with no thank you, have a nice day or thanks for shopping at Lane Bryant, then turned around & started speaking to her co-worker.

I thought she was going to at least say thank you, so I in return did not say thank you & left. I felt disrespected not being treated with the same curstesy as the customer before me. And felt the need to report this.

It's not ok to walk out…

I am not pleased with the experience that I recently had at the Collierville Carriage Crossing location on yesterday, 4/28/23. My daughter attempted to return a couple items just purchased from night before, but had a difficult time. One of the items to return was not on the receipt (I was not aware of it) .

The clerk told her that it wasn't on the receipt and that she looked everywhere in their system and it didn't show that I had ever purchased it. Therefore, daughter called me and put me on speaker. Unclear of issue, clerk was told to just put everything in the bag with the receipt & that I would deal with either it later.

Clerk kept telling us over and over that my daughter couldn't leave with the shirt because she didn't pay for it. Ok, my teenager is flustered at this point. I was…

I would not even give LB one star in fact if I could I would give negative stars. Anyways the customer service is rude and hung on me twice.

I used to have a credit card with LB almost 10 years ago and I decided to try again but the website is down .

I got hung up not only once but twice

This company sucks and to be treated like that is ridiculous

First I made an order never got it. The company refund my money. So I made another order I ordered 3 pair of the luvi yoga pants. Well at least I got these BUT First pair way to long, next 2 said my size but waist band why to small.

Called customer service got someone I couldn't under stand. And basically I'm just out. 00 I spent.

I received a pair of $109 pair of jeans in mail. It had a white sticker with red arrow On outside leg where threads were coming apart!! I returned them to store. Associate I feel could have cared less. That’ a lot of money for a pair of seconds that should never have been shipped!

Not quite sure if I will continue shopping at Lane Bryant

In regards to the lane Bryant reynoldsburg location at taylor square.

Good afternoon,

I am writing this email as a long time Lane Bryant customer who is going to call and cancel their Lane Bryant credit card and discontinue business with this company. In the last week I have been trying to pick up my online order and it hasn't gone well although I was finally able to get it today. The last couple days I was unable to get it as they were understaffed and were unable to complete curbside pickup and that is ok. I just didn't want to bring my kids into the store. Today is where it went downhill. I called shortly after 11am and spoke to Kim who said they don't open till noon and they are not going to bring out an online order before noon. I said ok as I realize they are closed, even though…

The store at Ritchie Road in Capitol Hgts, MD, hasn’t opened yet and it’s 10:40 in the morning. This is the second time I’ve visited this location this week and the store was closed. The last instance was 4pm Tuesday.

Gas is too high to be driving to a store that’s supposed to be open only to find it closed. Such an enormous inconvenience.

I've visted your location at Firewheel Mall in Garland Texas 3 times in less than 1 month. I've had the possibly unfortunate luck to have the same representatives help me. On the this last visit, when I went to pick up an item I ordered online both happened to be there and both oddly helped.

The issue is I've purchased 7 bras between these visits and I can only wear 3 of them. At the first 2 visits, I was sized differently and not given clear explanation of the differences in style and fit. Now I have 4 bras that have been washed and worn( because I don't wear things without washing first) that I can no longer return.

I understand the policy but I believe this is not my fault more the unfortunate casualty of disconnect between your employees training. So, I'm looking for something to be…

Hello, I was in your store on either 4/25 or 4/26 to buy an outfit for my birthday. I was looking for a pair of jeans and top during my lunch hour. Probably not a good move but I did.

Anyway I found a pair of jeans (Tummy tighter) regular size 24. When I walked in there was one person was on the register, think was a manager not sure. She was tall light skin, I think maybe latina. I say that because she had a full conversation with a guy who was purchasing something for about 30 min. Bad sign!!

So when I went to the line she was talking to another customer about credit I think so another woman got on the next registered and chatted about her allergies for about 15 minutes, all this time there's a line. So I finally put my items down and left.

I understand being cordial and friendly to the…

Store closes is at 6pm on week days, which is weird. Associate saw me drive up at 5:50PM and she locked the door.

Well your store in Livonia Michigan needs some training in customer service. This is the second time I’ve been there in 3 days. There are at least three staff members roaming store and not one greets or ask if u need anything.

It’s like the customer is not even in the store. When I asked who manager was all three said me. Really you are all bad in customer relations. What kind of people do u hire? I will never go back to this store again and will also recommend to all friends and family not to go Either

I went to the Lane Bryant store in Annapolis, MD on Wednesday, May 26th to make a return and to purchase three outfits, bras and panties. The sales associate took my return and placed it on the back counter while Iooked around.

I had several items in my hand and she took them and placed them on the back counter. When I was ready to try on my selections I walked up to the counter at the same time as another customer.

This customer had an arm full of clothes. She took the other customer first. I did say to the associate that I just wanted the clothes that where behind the counter to try on. She didn't respond back to me.

The customer that she was helping had various issues and had to have her transaction voided and re-rung. I waited for over 20 minutes for this transaction to be finished.…

I have purchased several bras from Lane Bryant because they are the only bras I have found that fit me properly. I love the way the bras lift and they are comfortable. Unfortunately ever bra I have purchased the latches in the back always bend and break within a couple of times wear.

00 on bras about 6 months ago and every one of them the hooks are bent or broke and have made them unbearable to wear. Its always the bottom hook. Is there any way to get them repaired? I am so disappointed that I am unable to wear my beautiful bras.

This is my second time making a purchase but didn’t complete the second one. Each time I have gone in there’s a different cashier and the wait is too long. Each time I have stood in line longer than 15 minutes.

I paid with a debit card and had one item. The cashiers was slow as molasses. I went today and both cashiers had a credit card problem and I had cash and found the bra in less than a minute and stood long over 15 minutes.

I just walked out because it shouldn’t take that long to make a simple purchase. There’s no telling how much money you all losing because of poor service.

2020 I went to go shop at Lane Bryant store in Evergreen Park, Il. I was looking for a particular top as well as shop for bras. While I needed assistance, the team at this store was no responsive with helping certain customers.

They were having conversations among themselves and didn’t seem very interested in assisting customers. When they did assist, it seem like it was a huge problem to do so. This was a very disappointing experience at one of my favorite stores.

I was a card member up until about a week ago. I was sadly disappointed when I opened my email from Credit Karma to find out my Lane Bryant account had been closed & my credit score took a hit of 10pts because of it.

I had a zero balance, was never late for any payments & came to find out my account had been closed because of non use for 6 months. I called & explained that there weren't any stores in my area & the last 3 purchases I made online the items didn't fit me so instead of going through the hassle of sending back I gave the items away wasting a significant amount of money.

I have checked the policy & it doesn't indicate anywhere that a card member will be cancelled if the don't use the card only for issues of non payment or over the limit type of issues. At this point in time…

Looking for a bra and the person helping me told me I had nothing to work with that I needed a training bra.

Lane Bryant needs a better FB moderator for it's page .I see it allows the 'tearing ' of other women down .There are several threads on the page that needs to be removed immediately. 1 star for allowing bullying on their Facebook page by moderator.

I went to your Dothan, Alabama store Wed. Feb. 12,2020. I was asked if I needed help, the sales person was very nice, measured me to find my size for a bra. I tried on a couple of bras and the sales person came in the dressing room to check the fit and said, You don't have anything, you need a training bra.

We aren't going to have anything for you. I had a odd size I guess you could say but to be so blunt and hurt my feelings was uncalled for. I have no idea her name only that she was the older black lady that I'm sure is good at her job but not at having customers coming back after saying things like she said to me.

I will never go back there nor will I recommend your store. If I could make the 1 star above go away I would. ):):): Judy McDuffie

Absolutely horrible customer service. Three repetitive orders all cancelled with no explanation. Three different forms of payment. Money will not be released until 12/18/2019. Almost 10 days. No one has been helpful all I get is place the order again.

let's tie up more money? Why are my orders being cancelled? No one has answers just keep passing the buck and holding my money. Four representatives four different stories. If I take a magnifying glass maybe I can dissect the truth.

The left hand does not talk to the right hand. Continue your customer service in this path and it is a given you will not be around much longer. It is obvious the company does not need customers. Hands down.

Worst customer service experience ever.

I recently have started on-line shopping due to poor customer service at the Trussville store at the Pinnacle in Trussville ,Al. it's awful. and see how nasty you are treated. I was in line one day behind a customer who left the counter to finish shopping.

I was told by the cashier she needs to see if she wants to come back or finish shopping in an unprofessional way! and others!! Thank you!

This is a complaint about the store manager at the Highland, Indiana location. My wife has went there a few times and has been treated horribly by this woman countless times, as well as her cousin and my sister and mother.

This lady makes women feel stupid when they try to return something or even just ask a question. My wife has walked into and then walk right out with out shopping once she sees that this lady is working because of her customer service, or lack there of.

On my wife's last visit she was asking about a coupon and the lady told her that only special people get this coupon emailed to them. The customer service of this lady is unnecessary, food, and uncalled for, and needs to be delt with.

My parents purchased 4 pair of jeans at an outlet store and sent them to me I need to return two as they didn’t fit i took in my receipt and they told me they would not honor the price that I could exchange them but I would have to pay the difference.

I don’t have the money to pay the difference so I asked for a refund they said they can only give me store credit which won’t work since i need to exchange 2 pair of pants and the refund won’t even cover the price of one pair. I have exchanged outlet items at this location in the past with no issues.

The customer service I experience today was horrible I shop this store all the time but after today I may not return. Now I am stuck with pants that don’t fit and i can’t do anything since my parents do not live in the area to come down and do…

95 leggings. Every pair hanging up had dust on them. I first asked the black lady to clean them off and she said its just dust from the air vents so she did clean it off. I didn't get that pair I found another then ask Allison to clean that off and I said, please and thank you.

Allison, was so rude to me because I asked her to clean the leggings off before I purchased. Then She checked me out and rudely left the register and walk angrily to the back room. Store 06215 I shouldn't have had to be treated bad because I asked you to clean the dust off the leggings. Connie Sanders 919-630-6967

I ordered 5x bra on there $20 off promotion day well the bra i got ended up being $1.07 after promotion well 2 days later they cancel my order because it shouldn’t of attached to discount but it did on there site i never put a code in it automatically did it so now they won’t honor my price then i emailed them they said they would honor it to place order and they will fix welp of course they are saying no this company does false advertisement and lies does not stand by there price nor there word

I went into store with 100 in Real Women dollars prepared to spend around 300. I had to use restroom and was advised to go to Walmart or Joannes fabric (where I'm not making purchases.) I left.

I have been a Lane Bryant customer for over 2 years. 00 worth of merchandise (look at my LB CC history). I like to say that the Cacique bras I purchase are not cheap ($ wise) by any means. For what ever reason the underwire in these bras have broke, snapped and are un-repairable.

I have had this happen more times than not. This is the only store that I can find my size 42G. I have brought this to the attention of the store managers and returns can only be done within 60 days.

When I buy the bras I buy at least 2. I have about 10 total and at $50 to $60 each it can be quite expensive. I'm unable to return because I'm outside the return timeframe. I don't wear the bras everyday so there are times were I will buy one and not wear it for 3-4months.

Please let me know what we can do to try…

I initially bought a bunch of bras to try on a d fell in love with this one, ballet style bra in size 26/28. I returned the others which weren't as good and went online to buy 4 more of these bras.

There was a bogo deal going on, so I felt I could spend more than I normally would since I'd get so many comfy bras.

However, my order was canceled without my consent. I contacted customer support. Apparently, even though I had placed my order while there was stock, now there weren't enough.

Also, the company decided they weren't making as large of a profit margin as they liked, so they rescinded the deal. This pissed me off. Big business is always cash grabbing with no shame, though, so I can’t claim to be surprised.

I wanted to stop supporting their brand, but I need those bras regardless.…

Your manager Candace @ the Friendly Center location in Greensboro, North Carolina she appears to be a racist and very rude individual. Lack of respect for customers and should never tell a customer its not her job to do something. Have sent a compliant to District Manger Lanotta Robinson

Never in my life have I been treated so poorly. I go into the Lane Bryant store today in Bellis Fair mall because I needed a few things. I was in the store for about 10 maybe 15 minutes. I was not greeted until about 10 minutes in.

) so after I start picking up the few things I need I was asked if I wanted a fitting room (Which is normal) I declined as I was only buying bras and knew my size well since I shop here OFTEN. After declining a dressing room I was watched like a hawk for some reason?

There were a few people in line when I got in line so I was looking at the clothes on the display in front of the desk and picked up a top that I liked, to buy. After this the last which I assume is the manager asked one of the other girls “what does she want?

” The other employee then cane to me…

Bought a bra online it did not fit so I took it back to Tangor outlet mall in it in Georgia they ordered me a larger size it did not fit so I took it back to the Lane Bryant in Mcdonagh Georgia and was told that they had to put it on a in-store credit because the lady that rang it up in Locust Grove rang it up wrong I paid by my credit card they would not refund my credit card and

gave it to me in store credit I will never shop at Lane Bryant again never I’m done with y’all

Yes hi I have been dealing with billing issues for a long time I was told that my due date could change for 28th of each month . The 5th is very hard for me to make it on time you can see when I pay bill etc .

It's very upsetting and I'm been hit with fees for being late etc going through a rough time and I'm trying to work with you guys . I have never ever felt with a company that can't change a due date after being told it would be change after I made my 45 dollar payment .

I'm very upset customer and I want the this to get to higher up person please .

I have a complaint for lane Bryant freehold nj trotters way I feel like I'm in high school this store bullied and harrased me one African American lady should get fired she yelled at me for touching underwear I was trying to get online order and they were so mean to me they laughed at me also please fire She does deserve to work there thank u

I am complaining about these undergarments I purchased a few days ago, I specifically asked the 2 employees what they thought about these new high rise briefs they were selling I asked if they roll down because they were so high up I wasn't able to try them on store policy so when I got home I took the tags off them and I washed them with my clothes because I always wash underwear before I wear them well they are awful they keep rolling down I had a discussion when the employees about size also they concurred both of them that they are made true to size so

now I spent alot of money each on these underwear I feel like crying because it takes alot to find underwear that I like and I spent way too much on these. I won't try to return them because I feel I wore one of them and its just not…

This past July 4th, I went to Lane Bryant store Winter Garden Village, Fl. I was celebrating my birthday (58), in the company of my daughter (30) and granddaughter (3). We were buying some nice blouses and lingeries. Like always, we were helped by two sweet and excellent sales representative on that day.

On the way to pay, I saw this father with two kids coming out from a door area. I asked them if the came from the restroom and they said yes. Then, my daughter asked the cashier if I can use the restroom.

She was so kind and asked another coworker to show me were it was. On the way to the restroom, another employee named Gene or Jen who was hanging some clothes, in the rudest and unprofessional way that you are not expecting, turn around snd shoutted “we do not have Public Restroom ”.

I…

This past July 4th, I went to Lane Bryant store Winter Garden Village, Fl. I was celebrating my birthday (58), in the company of my daughter (30) and granddaughter (3). We were buying some nice blouses and lingeries. Like always, we were helped by two sweet and excellent sales representative on that day.

On the way to pay, I saw this father with two kids coming out from a door area. I asked them if the came from the restroom and they said yes. Then, my daughter asked the cashier if I can use the restroom.

She was so kind and asked another coworker to show me were it was. On the way to the restroom, another employee named Gene or Jen who was hanging some clothes, in the rudest and unprofessional way that you are not expecting, turn around snd shoutted “we do not have Public Restroom ”.

I…

My experience at the Redding Ca location was very rude. I'm a size 14 dress and they are hard to find at other department stores sold out all the time. But I wear a size 10 to 13 pant and an 1x top.

The sales girl was very rude and said I doubt you'll find anything yo fit you your a little small. So I continued to look and found 5 dresses to try on. During this time 3 customers walk in and they were greeted end helped end while I was in the fitting rooms they were asking the other customers how they were doing and if they could help them while all the time ignoring me.

I was so uncomfortable and over heard them whispering about me. I was waiting to purchase my dress and they ignored me. Sell I bought the dress. It returned it after thinking a out my experience with the rude sales…

HELLO MY NAME IS SHERENE ROSS, I HAVE A LANE BRYANT CREDIT CARD AND BEEN A CUSTOMER FOR YEARS. 00 OR HIGHER AND ALL OFF MY BRAS ARE RUINED BECAUSE THE WIRE HAS CAME THROUGH THE BRAS AND SCRAPED MY BODY UP.

I SPENT TO MUCH MONEY ON THESE BRAS FOR THEM TO BE DOING THIS. ALL OF THEM DID THE SAME THING. I WOULD LIKE FOR SOMEONE FROM CORPORATE TO CALL ME ASAP. THANK YOU.

My personal experience Lane Bryant doesn’t care about their customers who keep them in business especially if you are a customer and used their credit card. When you do use it they want to charge you $27 for late fees when realistically your not late paying. It’s ridiculous.

It’s a scam just to get more money out of their customers. Because of some BS time zone. That right there needs to change immediately, it shouldn’t matter what time zone you’re in if you paid your bill on the day it’s due it shouldn’t matter about the time zone.

See another scam just to get more money out of people. This happened to me more than one and yet the customer service you call the customer service, don’t care at all. Because of this it happening to me more than once I am canceling my card. ASAP.

Guarantee…

I went into the Bowie, MD Lane Bryant location on Thursdays, March 1st to get a bra measuring. When asked if I needed assistance, I explained that I needed to be measured. The associate took me to the fitting room where the size was given.

I then told her that I would be going home to take advantageof the online sale. I was then told they would honor the online sale in the store. I was excited and started shopping. I picked out what I wanted and due to my size some bras had to be ordered.

The complaint and problem comes in when I get home and discover one of the bras was not the price that was online, another bra was not the one I wanted or even the correct size, I was charged twice for the same bra and

lastly the bra I wanted wasn't even ordered. I had to go back (30mins) to the store…

Good Morning,

Today I am not filing a complaint, I want to express how pleased I was with a representative at one of your locations.

First of all, I am handicap and being in my situation, it is very hard because personally I feel like a "freak show' to everyone, .......except for yesterday. Your associate Emeral at your Woodland TX location (at The Woodlands Mall) was extremely "EXCEPTIONAL"!! For once I felt appreciated, and cared for. It's as if she saw right through my handicap and treated me as a "NORMAL" human being! As odd as that sounds it was refreshing.

When you are handicap the world is limited and it to becomes a place of limited public resistance, you just what to dash in and dash out!

If anyone was concerned with her job and doing it well it was Emeral. She represented you…

Every single time I go into our local Lane Bryant store, I do not get a single hello, hi, welcome, nothing. There can be 4 people working near the back of the store all talking to each other and they do not welcome their customers at all.

This happens so often, I am about ready to quit going there. There is one or two people that if they are working, will greet me but that is it. I almost feel like I am intruding when I go in there, like I don't belong there.

I went to the Lane Bryant store earlier this month and saw the sign (buy 3 for $18). When I got to the counter she says oh oh 2 items were not ringing up for sale and was more money.

I asked her to point me to the items that were correct and she showed me some to choose from. One item went through but again one of those added up to more money so she said I will fix it because of all the confusion and let it go in for the 3 for $18. m.

This was the same lady that I had the issue with the first visit. I went back to purchase some items that were under the sign $5 each. When I got to the counter I had 3 items at $5 and had a gift card for $15.

98) so I said then why does your sign say $5 ??? 98 so I said then your sign shouldn't be there cause it says $5 each. I had to purchase another…

Your manager Alana at Manassas Va store (have also dealt with her at Dulles and other stores in Norther Va) is very discriminating. My experience being ready to he k out with her on hold on the phone. In this in iincident she failed to first of all acknowledge me, che k me out or call another customer to check me out.

I stood there for at least 15 plus minutes. The other stores I have visited she doesn't great me as a customer but hear her greating others. She is very unfair as a manager and in my eyes is a very poor one.

As a former manger myself, I feel she is very lacking. The Manassas store as a whole, with the current managers in place and associates , is my home store. The employees, besides Alana are very good at what they do.

Alana is not there often but when she is I turn and…

I called LB store in Chatham Village Square in Chicago,IL to check if my order has been received by the store. I was put on hold. I have waited 28 minutes, before I hung up. During the hold time, I had to listen to an entire conversation that an associate was having with a gentleman.

Associate has not gotten back to the phone. I am a regular at LB and I am disgusted with the level on unprofessionalism that I received. Please hire better customer service employees! Attached is the picture of the 28 minute hold.

I visited the Lane Bryant store in Levittown, NY on Sunday evening on 12/18/16. I was sent a $15.00 in the mail which expired on 12/18. After standing on line for about 20 minutes the girl at the register told me she couldn't honor the coupon because everything in the store was on sale. Nowhere on the coupon does it say that this coupon couldn't be used on sale items. Since the coupon expired on 12/18 I told the women this upset me and she said there was nothing she could do. This is totally unfair.

I'm a frustrated Lane Bryant charge customer. This policy is totally unfair and should be changed. If possible, I would like to receive another coupon to replace the one I wasn't able to use.

I placed an order on 5 Jul 2016 at Lane Bryant. I haven't received the item to date.

First I never received notice that it was ready for pickup so I visited the store and was told that it wasn't available. I've since visited the store on four more occasions. This past week I called Lane Bryant customer service and they called the store and was told that the item was there for pickup.

I went to the store with the order print out. I was made to wait over an hour and still did not receive my order. As far as I could tell, there were no phone calls made to locate the item, have it re-shipped or anything.

I need to have this resolved; please advise.

The associate's are great but corporate is trying to fire someone that didn't do anything. The customer called corporate and told that the associate rolled her eyes and didn't do that. Lane Bryant corporate threatened her job. You know i will never ever be a customer of that store matter of fact not one of there other stores.

Now someone doesn't have a job. Just to say the manger blamed her and but she knows that they were wrong.