Boscov's

Dear Boscov’s Customer Service / Corporate Management,

I am writing to formally report a very upsetting experience that I had while shopping at your Greece store located in Rochester, NY 14626 on Mother’s Day, Sunday, May 10, 2026.

I visited the fragrance department intending to purchase a perfume when I was approached by an employee named Karen, who, according to store staff, represented Juicy Couture and was not directly employed by Boscov’s. From the moment she approached me, her tone, demeanor, and attitude were extremely rude and unprofessional. She abruptly asked me what I wanted to test in a manner that made me feel uncomfortable and unwelcome.

The interaction left me feeling profiled and unfairly judged. As a Latina customer, I genuinely felt as though I was being treated…

complaint is regarding customer service at Shoe Department at Erie Local Boscov's store. 18th2023 at 9:15 ET sales person Lou /she didn't have store ID on her, but I think I spelled name right/, couldn't assist me with return, order #62116279 complaining she can't find my credit card in Boscov's system!?......

She asked me few times to show the receipt, I did. She told me multiple times to enter my cc to all Boscovs machines on twp ends of the desk. I did.

Finally she created a line of people behind and said she can't credit my card! I have never in my life experienced such non existent customer service for a store selling shoes because of seller Lou! Well, finally I found real customer service associate at Man's clothing department and she credited my credit card within a minute. I…

The woman who works in cosmetics named salena was extremely inappropriate with my husband. She made sexual innuendos to my husband before my husband came to me and saw us walking together. VERY unprofessional

Hello,

I am contacting you to report my experience with the sales representative Kelli in the perfume department on September 12,2023 between 3:30p.m.-3:54p.m. I stood in line for approximately 5 minutes to purchase pantyhose . I awaited Kelli assisting the 2 customers ahead of me. She was pleasant and laughing with those customers. I came up to the register and Kelli abruptly and rudely said…You have to go over there and pay for that. She motioned her hand to rush me away. I started to walk away and then turned back around and said that I made the same purchase at this counter previously. Kelli said I am working with another customer and rudely started to walk away at which point I read her name on the badge hanging from her left sleeve. . The customer appeared to be someone Kelli was…

On the 11 of Aug 2023 when my Wife a Black woman!!!!! went shopping there, as she was leaving the store 2 White guys from the store security stopped her in the parking lot and accused her of stealing merchandise!!!!! Which she had not!!!!!!

While in the store all she bought was 2 pair of stockings which she paid for at the cashier before she left the store. When she asked to see the one who had mistakenly Accused her of stealing, they would not let her confront her Accuser to ask why they thought she had stolen merchandise in the first place!!!!!

So because of what happened to her at the Boscov’s store at the Colonie center in Albany NY, she’s going to tell all her Black friends what happened and not to shop there!!!!!! She is also going to bring back the 2 pair of stockings she bought…

BEEN USING THIS STORE FOR 13 YEARS....BUT NEVER EVER AGAIN TRIED TO GET CUSTOMER SERVICE 28 TIMES 21 EMAILS AND BEEN ON HOLD OVER 6 HOURS IN ONE DAY

I WILL WARN EVERYONE TO NEVER SHOP HERE AGAIN .....

YOUR STORE DID NOT HONOR ANY OF THE SALE PRICES THAT WERE MAILED TO US IN A AD EMAILED TO US AND SENT TO OUR PHONES....

WE TRIED TWO STORES..... AND NO ONE KNEW ABOUT THE DOORBUSTER SALES....

WE ARE NOT GOING TO BE PAYING OUR CARDS.....WE HAD TO BUY ITEMS AT DOUBLE THE PRICE ADVERTISED

WE WILL POST ON EVERY SOCIAL MEDIA SITE AND HOPEFULLY SOMEONE SOMEDAY ANSWERS THE CUSTOMER SERVICE LINE....

WE TRIED 27 TIMES SO FAR NO ONE ANSWERS....... THE MUSIC IS SICKENING AFTER SO MANY HOURS

JOHN CHIRICO 917 379 8636

Just heads up on your store at Ocean County, NJ mall. Went there yesterday, Sunday. Never saw this store in such a mess. Near empty clothing racks, clothing on the floor, a mess! What happened? Usually well kept. Hope this is one time occurrence since I love Boscovs and would miss shopping there.

Also, very limited registers open, this should be corrected. Please make this store a nice place to shop again!!

00 I was charged on June should be refunded and once my card is payed I will no longer charging again

Why have sales desk in camp Hill if you go to pay they say there busy go to another cashier

Placed an order December 19, 2022, said order was delivered December 20, 2022. I had a family emergency and was out of town until December 23, 2022. Upon my return my package and my green utility bucket were gone. I immediately notified Boscov's in December 23, 2022.

They asked me if the picture that Fed Ex took was my porch, I said yes because it was. 39. Boscov's never told me to contact the police for a report. It was Christmas time, everyone was having packages stolen.

Long story short, I asked Boscov's to let me pick up a new package and I will gladly pay for it, their answer "NO"!. It's my fault because I admitted it was my porch? Did they want…

I usually do not complain about things but today I purchased some items for my son and I noticed that I didn’t get any savings at all even though signs were up showing 25% off . I used my Boscov’s card and still didn’t get any savings.

50 for men’s tshirts and men’s underwear. So I went back to Boscovs at Christiana DE and the men’s department store manager really didn’t help he only said that it was rung up correctly. I could have just returned everything back in and got credit but at this point I just would like to pay off on my card and just shop elsewhere.

My son didn’t get good vibes from this store as well y but just tell your associates to treat everyone with kindness. Thank you

On 12/9 22 I ordered a pair of prescription glasses. 9th. 2023. Which you can go back for review. We finally were contacted by Tamera (267 259 7452) a Manager by phone on 2/21/23. I explained what had happened and she dismissed what I had said to her.

She said that the new lenses were made with a incorrect prescription. All three pairs were made with the original correct prescription. 00, the cost to have the prescription checked, which the store manager had told us to do, and wasn't necessary.

Me and my husband had placed calls to Tamara on the 21st of February and she hasn't returned our calls. Since Boscov's has been negligent in handling this matter I will be filing a complaint with the Better Business . Bureau.

On several occasions , I have been in the jewelry and perfume area and more then once i noticed a Saleswoman that I would describe as about 60 , short, stocky with gray hair , who seems to be a long time employee or supervisor. She always has a disturbed look on Her face like You better not bother Her , very unfriendly , never smiles or chats in a friendly manner.

She gives off an air that says , Stay away from Me. I also heard Her make an unfriendly comment about another employee. I don't expect You to take My word , all you have to do is observe the employees in that area and You will pick Her out in 2 minutes.

Not a credit to Your Company

Talked to associate then store manager,. Emailed corporate three times no response. Can Mr Boscov call me

We purchased a recliner couch on 11/20/22 from the Camp Hill Boscov's store. It was delivered on 12/01/2022. I noticed the first time I used it that the recliners were hard to close, the right side was impossible to close without extreme force, I gave it a couple of weeks to see if it would loosen up but

it never did, during that time we looked at the under side and took some pictures. So I finally went back to the store to talk to the person who sold it to me and he wouldn't even look at my pictures or video of me trying to close the recliner.

The salesman told me they would probably just swap the couch out... He gave me a customer service number that I called while still in the store. This is where my complaint begins. he gave me a claim number and said a person would call me to make…

I came qnd trying to buy mens cologne was ignored over qnd over by associates. I know I dont have qs much to spend as some other but to keep being mistreated is uncalled for and being ignored is just wrong. Thanks for showing me a horrible experience.

Kelvin and Patrick in housewares department on December 11 were rude and no thank you and they acted as we were bothering them . No customer with respect treatment . Never smiled and no nice greeting at all. @!!

Went at 9:40 to purchase gift towels. The sales associate was talking to a gentleman while I was shopping for towels(not at a register) I carried 4 towels in my arms and walked toward the register. The woman was in the area the whole time and when I wanted to pay she was not anywhere around.

I saw another woman and asked were can I check out? She said right there. I said no one is here. She said with an attitude “I will come over there” I felt like walking out but I shop at Boscov’s quite often and I wanted these towels. She was NOT FRIENDLY.

This is not the first sales associate that was unfriendly.. my daughter and I both experienced this last week in York, with 2 different associates. We went shopping Thursday at Park City, Lancaster and the whole experience was VERY PLEASANT.

I will…

Rude manager in small appliance department. Made a call to store purchased wrong color needed to know if the color I wanted was in stock before I drive back to store. I worked for HR. My Aunt said he was rude to her also.

Your associates are very unpleasant and not helpful at all. I was told in the Easton location that I could check out at the candy register and then I get there and the lady behind the counter was snippy like she didn’t even want to help me or ring me up.

What ever happened to good customer service? Would be better off just having self checkout instead of grumpy disgruntled employees

My shopping experience was terrible.i went to pay for my items at housewares dept, the cashier named Kaitlyn was very rude,annoyed by me.. I will not ever shop in boscovs again

I have been a loyal Boscov's customer for many years.. On rare occasions I have been late with my bill (very few times). The first time, this year, was due to the late mail deliveries because of the pandemic.. This time, I had Covid..

and, although I did pay my bill of $29, it was late. I tried to call Comenity Bank, but never got to speak with anyone, because at a certain point in the call, I was cut off. So, I drove a half hour to the Bostov's store in Plymouth Meeting, Pa..

and spoke with a lovely customer service lady. She called, and I spoke with a gentleman who proceeded to inform me that there was nothing they could do to remove the $29 fee, because company policy was that you were only allowed ONE late fee PER YEAR!..

I should have timed my Covid better! I asked him if $29 was…

I bought a chair in February it was a Catnapper reclining chair with heat and massage. I paid $986 for this chair one month later in March it broke the chair fell to the right and list to the right I called up and made a complaint and

I have yet to have the chair repaired they told me it would come under warranty and that the parts would be forthcoming that was August the 12th it's now October the 12th and I have not received parts or satisfaction or repair.

I would like to know what's happening I guarantee you I will not buy another chair from Boscov's if this is the way I'm going to be treated I am not a happy camper at all. Please advise whether I can get my chair fixed or replaced as soon as possible because I tell everybody when they look at my chair this is a brand new chair from…

Went to Boscov in Niles Ohio. Was looking at recliners in furniture department. This store had only 1 sales person and he only catered to couples. I asked him if there was a boscov flier because I needed to verify the chair I was looking for.

The sales person pointed and said they were over there somewhere. He never asked if I needed assistance. Very poor service. I went home and told my husband we will not be buying any furniture at Boscovs

I went to the Newark de location at approximately 10-1030 am. I was in the home (linen) or bath and bedding section when I encountered Beverly . My initial encounter was when she pushed pass me when someone called her to the register to ring a customer up .

My second encounter was when I was ready to check out . I found a set of tea towels and it unfortunately was one of many of that style that did not have tag, my nephew and I checked through several but none of that style had a tag to scan .

The first thing Beverly said to me was you had to pick one with no tag and rolled her eyes . I was shocked and asked her to repeat it and she is "I said you had to pick one with no tag and now I need to find it " , I said is everything okay and she walked away .

I saw another women who happened to…

I was at the Boscov's in Milford Ct on Monday 9/5/2022. 99 each. 00 each. The girl at the register said there was nothing that she could do. I went back to the rack where I had gotten the shirt, took pictures and went back to the register.

She said that there was still nothing that she could do. 99 but said that it was a mistake. She asked another associate to take all of the shirts off of the rack and that a manager would have to fix it the next day when they come in.

I felt like I was so insignificant. No we're sorry, no we apologies for the inconvenience. Unless I hear back from somebody soon, I won't be coming back. This is unacceptable.

I sent a complaint to Boscov on 3 occasions to the person who sold me the travel, her store manager and the CEO and has NOT recived a response.. I have a very extensive Travel complaint against BOSCOV Travel…see below and I asked that the manager and apple vacations contact me and no response.

We are NOT happy with what occurred since we started our trip on Sunday with Boscov travel...

We have always used your travel agency but you have failed us miserably.

Beaches

As you are aware our flights were changed from United at 915 am in the morning to jet blue at 1146... Bait and switch by your organization...

Do you need the money that bad to change our flight to a B class airline compared to United Airlines at the last minute....charging us for insurance that is NOT REFUNDABLE....terrible…

I recently signed up for auto pay on my account. The next day I tried to verify that it was done and found I could not get into my account using my email address. I kept getting a message that due to technical difficulties my request could not be completed.

That was a week ago and I have tried multiple times with no success. I filed a trouble ticket with Comenity and received a response I would hear back in 3 business days. Again no luck hearing back. Called the customer care line only to get a recorded message about the disruption in service. Advised to call back. Called again today. with same response.

In today's world this is completely unacceptible. So what to do? I am concerned about my financial security and now have zero confidence in either Boscovs or Commenity. Today I was able…

We ordered furniture 2 identical couches in Jan. Waited until June which we expected. Delivery set up for June 8, my birthday. Delivery team said 8am, arrived at 1pm. Said furniture wasn’t in truck we called and spoke with Mr Juan Castillo at warehouse.

He said he personally loaded it and it was there. The two delivery men looked again, pulled a small chair off and tried to give me that. Then they said they found the 2 couches after we heard arguing and a lot of loud sounds from throwing furniture.

One of our couches was destroyed. Big hole in top corner and frame was twisted. At this point im really upset because we have house with empty living room and company coming for dinner at 5 for my birthday. We are told we can take display if WE drive to get it and have new one sent.

So we…

The men's section in the Woodbridge, NJ center is horrible. Can't find help. Clothes on Memorial Day looked like a hurricane went through there.

Wanted to pay my bill today at store in Johnstown Pa... But they refused to accept my check, its good that you have enough money so you can refuse mine, or mabe you don't want me in your store... I don't go where I am not wanted, so your next corporate meeting mention the problem of accepting my money for bill payment, let me know your results

I have dealt with the manager of the fine jewelry multiple times since I ordered said pieces back in March. It is now May 3rd. He has been rude, Curt, and down right unhelpful. I had to suggest he call and find out some things, and his response was “ well, I guess I can do that”..?????

Who is this guy, and why is he managing anything?!

Ordered furniture from Wyomissing store to be delivered on Friday March 31st.

SPECIFICALLY told sales person to make sure furniture was delivered AFTER 11am as I work that day. Was just told that furniture was coming BEFORE 11am. The sales person as well as the delivery department were unwilling to work with me and deliver my furniture, that was paid-in-full, after 11am and just told me to be there and just return to work.

I work an hour from home. This has been the WORST customer service experience I have EVER encountered.

Phyllis Hall 746 E. 230th Street Apt. 1 Bronx, NY 10466

February 13, 2022

Boscov’s Corporate Office 4500 Perkiomen Avenue Reading PA, 19606 Attn: Mr. Jim Boscov, Chairman and CEO

Dear Mr. Boscov,

I have been an avid, loyal customer in your store in Dover, DE and online for many years. I make several purchases throughout the year and was very much surprised on how I had been recently treated.

I placed an online purchase on Sunday, February 6, 2022 (order # 52934119) for a Unisex iTouch Rose Gold Mesh sport watch, item # 500014R-42-C29 as listed on the website. I received my order on February 8, 2022. I was so excited to receive it so quickly, since it was a gift for someone. I opened the box and much to my dismay, the watch was not what I ordered. Instead, I received a burgundy band…

I was shopping on Sunday February 6th at the camp hill Pennsylvania Boscovs and I have never experienced such terrible customer service before. I was standing at a register and a man was looking for another open register. I told him a few spots and no one was open.

The associate cleaning out the fitting room said to him there is one at the front of the store in mens. So he went but couldn’t find it and a few mins later came back a bit frustrated but never rude.

” He responded and said no I am not running around the store I will stay here. She got all mad and said whatever do whatever you want I was just trying to help. Really rude almost yelling at him and stormed off. Not necessary!

No associates asking for assistance to me and just talking all acting as if I was a burden.

2 Ornaments missing from a Dec 13th visit. Total for both was $7. I sought help on Dec 16th to have them replaced. Finding employees is near impossible. I approached the only employee i saw, "Shannon" who worked the candy counter. She found her Mgr.

I explained it to him, his response was who was the cashier, what dept was the register in. I told him I don't know the cashier, usually only one floating on each floor. He said it wasn't his job to know the cashier. It certainly wasn't mine!

He started saying, he didn't work where the cashier was and he doesn't work in Christmas Decor. He said there wasn't a bag left behind in his area. I didn't pay in his area!! I went to the floor where the Ornaments were sold.

I was looking for my 2 Ornaments, not a high ticket item. After some more rude…

I went to purchase a coffee maker at Deptford Mall that was a door buster only to find out that they were sold out. I asked a sales associate if he could contact another store to check availability which he did.

He sent me to the other store (Voorhees) saying that they are holding the coffee maker for me. When I got there they had the wrong one and refused to call a manager. I wanted to purchase the model on display but no manager was available to me.

They sent me to customer service which I found to be inappropriate. Why couldn’t a manager come to me? I didn’t get the service I wanted so I ordered the coffee maker on line only to get an email the following day saying the coffee maker was out of stock.

On November 26, 2021, I went to Boscov’s in Deptford Mall, Deptford, New Jersey to purchase a Hamilton Beach Flex Brew coffee maker, which was one of your door busters. When I got to the store, they were sold out, so I asked the sales person if he could call other stores to see if they had it.

He did as I asked and asked me if I wanted it shipped to my home. I said that would be fine and he seemed agitated because that would consist of additional paperwork. Once I saw his hesitancy, and he was an older gentleman, I told him I could drive to the other store and pick it up.

I gave him my name and he relayed that information to the person on the other end of the telephone. I then drove to the Boscov’s at Echelon Mall only to find out that someone put the wrong coffee maker on hold.…

Went their for fudge in candy dept.no worker.took a box from counter. Salesperson finanny came over.we paid.it was hard as a rock.some white color on it.the worst ever!! Sales guy was rude also!!!!

I have a Boscovs credit card and I have been trying for 2 days to order something on my pc.It won't let me check out and when I call the # attached it just plays music for at least 20 minutes until I finally hang up.How can I get my order made?

I did not receive my monthly statement when I called customer service number was hung up on two times. My third attempt someone named Dennis help me.

First let me say I have been a boscovs customer for years always paid my bill on time love the associates in the Clifton park store. Dennis was kind removed late charge I paid over the phone entire bill. Not sure if it is the US mail not delivering or if boscov accounting people not sending out bills, especially after being hung up on two times.

I have a hearing problem and did have a problem understanding representative so I had to ask them more then once to repeat. I do prefer to speak to English speaking person because of my hearing problem. Just reporting this so that you are aware of this maybe I am not the only customer who had this…

The furniture repair man that came to my house, was browsing around the inside. Looking in the kitchen. I went down stairs and I turned around and he was next to me. I told my husband, he said it seemed to him, that this man was checking out the house to see what we have of any value.

This man said his name was Frankie

I ordered 5 items for pick up at Dover De store and ended up only getting 3: they were out of 2.

Why can’t they know their stock PRIOR to taking orders? This is so Frustrating and makes me not trust this company to purchase things from in the future

It is impossible to find a check out station that has anyone working. I stood at the children’s department for 20 minutes then looked for a clerk and she was a heavier set girl sitting on furniture department texting!! I said can you help me, and a huge sigh and then she walked over to register, another register same thing but I found clerk working floor and asked if she can check me out and she said no I’m busy go to another department!!!

I spent 300 dollars I deserved respect. I can easily give my money to tj max. If this continues.. this is the boscovs in butler Clearview mall

I love Boscov’s, it’s the delivery company you use that I have an issue with and keep getting the run around from you and them. FedEx driver caused property damage while making a delivery to my home last March and I’ve been trying to collect from them ever since.

The tracking number I got from you doesn’t appear on the FedEx files so basically I’m S O L. 68 to make repairs.

The flannel bedsheets I ordered took over a month to get to me. When I finally received them, I paid the bill in full. 00 late fee -- FOR WHAT???? I paid my bill! I WILL NOT pay these fees.

Nor will I ever again shop at Boscov's. One internet order caused me so much stress that I am cutting my card into little pieces.

I was assulted by there assest protection teami am a disabled single mom of two that was 2ronggully accused of stealing slammed down by my throat making me hit my head on the concrete by two grown men who then proceeded to put there knee in to my chest causing me to not be able to breathe.

When a bystander came to my rescue and paid the price for it. I will be contacting every single need outlet and my attorneys have been contacted

Ordered furniture january 3 2020. Was supposed to ship March 9th secondary to covid store closed. Stores reopened and cant seem to get an answer when it will be in. Was told by furniture department in Hazleton store cant locate one piece of the sectional.

Called once a week for last 3 weeks and no one can confirm where the furniture is and when it will be delivered. The furniture was quite expensive. They have my money and still no furniture. Please help!

The state of PA is no longer under "Mask On" order but I was required by your Johnstown, PA store to put a mask on to shop. At the door I entered there was 4 employee's enforcing the customers to wear masks or not enter. In the meantime, while in the store, near a side entrance there is not 1 employee and a number of shoppers coming in not wearing a mask. Therefore through out the store was a number of shoppers with no mask on. When leaving the store I left those 4 employee's know that maybe 2 should go to the side door because they are defeating the purpose of wearing a mask when no one is at that side door.

I have always liked shopping at Boscov's but there are a number of other stores in the area that are not requiring a mask be worn. I personally can not wear a mask for any length of…

Bought a bedspread online about a month ago. Opened it and used it last night - totally unsatisfactory. A complete waste of $50. Thinner than any of my sheets. Threw it out. There is no brand name on the spread, so don't know what brand, just had tag that said "Made in China".

Bought a London Fog bedspread in store a few months back, am happy with purchase. Will no longer buy online from Boscov, but will continue to shop in store.