Contact Comcast Corporate

Hi my name is Yolanda Parker I became a comcast customer on June 15 the representative that I spoke with gave me false information and I am very un happy with the company. I have been trying to get someone out to check the issue I have been having concerning my lights every since the 17th of June when the installer came out since the first guy. I haven't gotten any assist concerning this issue.. This is not a good look for a new customer. I plug my dryer in its not working anymore more. Glad it didn't blow out my iPhoto booth. Its actually stopping my money from being able to plug it up to download software needed for an event. I have called Comcast over a dozen times and get no results. What does it take to get some assist concerning billing and the electricity issues. the order number is 049409 I would like to be reimburse because I have called an electricans to check on the problem. can someone contact me at 225 302 1359 concern the issue. Farther action will be considered.
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.. . Thanks,
Yolanda Parker

STILL HAVING ISSUES WITH MY CABLE AND INTERNET ON AND OFF. HAD AT LEAST OVER 10 TECH AT HOUSE. OVER I ONLY HAD COMCAST FOR 13 MONTHS. TOOK OFF FROM WORK TO BE HERE STILL PROBLEMS . STILL SAME RUN AROUND . I AM JUST NOT HAPPY WITH SERVICE AND IF I GOOD GIVE NO STARS I WOULD.

I had an upgrade on my service. After the service ladies were gone, I noticed a cord hanging and later that evening I learned that my blu ray sound system was no longer working. I thought it was something forgotten by the technicians. I was astonished to find out that the sound system would no longer work with the upgraded boxes. So I asked myself, why would not the technicians extend to me the courtesy of explaining that fact. If I take my car to be repaired, at least I'm extended the courtesy of an explanation. No, just walk away from the customers home and leave a cord hanging. Don't give the customer the respect of explaining why the cord is hanging. Wouldn't it be classy to at least give the customer the option of saying if she wants it that way. Extend the courtesy of explaining what the upgrade means and offer information of how to remedy or not remedy the situation. With as much as we pay for this service, someone should care enough about the customer to extend that courtesy. If everything is plugged up when the technician arrives, at least have the common decency to explain why everything is not plugged up when the technician leaves. I am extremely disappointed in Comcast and will be looking for an alternative.
So I called and had another technician to come and fix the problem or at least I thought it could be fixed. The technician shows up and he has not idea why he is at my house. I explain and he tells me that I need to have the old box back and he is going to take care of that. Today, another technician shows up, without attire to let me know he works for Comcast, I say who are you and he says from Comcast as he takes a call. I had to ask his name when he was leaving because he never introduced himself. He did apologize for my experience, multiple times. Neither did he know why he was at my house!! So nobody seems to care enough to even take notes and pass the information on. How do I feel about Comcast? Not good at all!! Please know that I will also submit a complaint to the Better Business Bureau. Shame on the company for not caring enough about its customers to treat them with respect.

Have switched from Verizon toXfinity about 3 to 4 months ago. Signed for triple play with 2 year commitment. part of contract was to receive a $100.00 Visa card which I have not seen yet. Called customer service twice ,the usual occurs we will fill.out a form and have a manager call. was given a ticket number after an hour of phone time. ticket no. 049117316
At this point in time xfinity is not honorimg their contract. very disappointed.

thank you
Stan Witt
215-518-4692

My complaint is with xfinity mobile. I purchased 2 new I phones January 14, 2019 and part of the deal was a offer out there to receive a pre paid gift card for each purchase. I left T mobile in the middle of a billing cycle in order to receive this deal. However, I have not received the pre paid cards yet. I've called several times. Each time I would call no-one seemed to be aware of the offer. I finally got someone who was. He gave me a ticket # and I was told after his investigation I would be receiving the pre paid cards. However, I feel as though they're giving me the run around. If I had known it would be like this I could have stayed with T Mobile. I'm very disappointed. I will not be referring any friends are family members to switch over. I am happy with the other services I have.
The internet, cable & home security department seem to keep there word. Whenever any issue came up. I'm pleased with them.

Thank you for your time.

We are paying for high speed and mostly get slow speed so slow that the channel guide won’t load or takes minutes to respond to a station change request.
Holidays, evenings, big events are the worst with internet access spotty at best - We are forced to use Verizon for important work.
When we complain we get sent to the Purgatory of checking cables, restarting boxes and endless waiting ‘on hold’ which almost never helps.
I want the band width I have been paying for or I want out of the contract - your choice.
Plus I want a refund for the last six months.
I can’t wait till Verizon gets their content together or AT&T gets their fibre optics in-place.

May 22, 2019

Dear Comcast,
RE: Account #849573104688451
In February of 2018 I moved into 1401 NE 53rd St #203, Fort Lauderdale, FL 33334, at which time I signed on with Comcast. In June of 2018, I moved from #203 to #105 in the same complex. At that time, I asked for my existing Comcast service to be transferred to the new unit.

In March of 2019, I received a letter from a collection agency stating that I owed comcast $264 (I actually cannot remember the exact amount). I immediately called customer service and was informed that Comcast had made a mistake, and rather than transferring my service, my initial contract was cancelled, and I was charged a cancellation fee. Not once did I receive a bill for this amount, and my mail was being forwarded from #203 to #105. The first time I heard of the charge was from the collection agency, almost one year later!

I explained this to the customer service representative, and she informed me that because six months had passed, I could not dispute the charges – even though it was a mistake on the part of Comcast, and even though I had never been informed of the charges! Rules are rules, she said… In the end, she agreed to lower the bill by $80.00, so I paid the remainder (unhappily).

In May of 2019, I received another letter from the collection agency (enclosed), stating that I still owe the $80.00! So now, not only did I pay for a mistake that was admittedly on the part of Comcast, my perfect credit has also been ruined…

I am requesting a refund for the amount I paid to comcast in March of 2019, and that the collection agency be informed of the mistake made by Comcast, and that my credit be restored.

Thank you for your attention to this matter.

Sincerely,

Tamzen Whelan
1401 NE 53rd St #105
(505) 974-8620

I had cable and internet services with you last year. One of your techs from Shreveport LA, installed my cable. His name is Benjamin Boyd Jr. He left my Wi-Fi open and later hacked into my computer, phone, and also when he was setting up my TV service, he put his information in so he could stream from my devices. I have his email address and information on my TV. I have filed multiple police reports about this and another incident where he hacked into my alarm system with Vivint, disarmed it and broke into my home. I know he is doing this to elderly and single people. My identity was stolen. Please help me with this situation. Thanks

Ever since my husband and I complained about the IT Department, we are unable to access our account. When either one of us try to sign in we receive error messages to the effect that our user names, and address do not exist even when we try to pay our comcast bill. Why are they trying to deprive Comcast from receiving payment is beyond me.
My husband informed them that we recently moved from California to Florida, and after 25 years of excellent service in California, he did not expect the hostile treatment and the incorrect responses we were receiving.
My husband explained that someone hacked into our computer and created a new desktop, and when one of us logged in, the hackers had access to our laptop. He was advised to unplug the router wait for about 10 seconds and then re-plug the Router, and wait until all the lights on the Router came back on. That did not work nor did any of the other advice they offered.
Also my husband asked them to update our email information so it reflected our new address, phone number etc. which they did not and insisted that we were transferring our account in California to Florida. He explained that before we left California we returned the equipment, paid off the balance and closed the account in California. He went on to say that we opened a new account in i Florida and we wanted our personal information to reflect it.
Today we both tried to log in and according to the error messages we received neither one of us nor our address existed.
We are both in our seventies and refuse to be bullied into opening an account with someone else. As senior citizens all we have is Comcast to keep us going and we sincerely hope that you can assist us,

Thank you

Carmichael and Peggy Fitz Rawlins

P.S. My husband is the true owner of this account and moving forward I would like him to be the registered owner of the account not me.

cant get anyone to resolve the bill issue. …… on the phone for 1hr and 12 min with Chris. that just don't make since business wise at all. I asked to speak with supervisor, he said he on another call. I said I will wait. he still wants to repeat my bill to me. says putting in ticket for supervisor to call me in 5 mins, didn't get callback. I called back and no ticket put in and the automated tell stated my bill amt due increased. im abt to call news media. its time comcast is exposed for who they are.

My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem. Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not?

Why can't I get MSNBC? I haven't had it for 2-3 days and this is not the first time this has happened.. It is a major station for me and I would like reimbursement if I'm not going to be able to watch it when I want.

So my bill went up about $50 more a month being ready for retirement I simply can’t do this so they were able to slightly lower my bill but never told me they were taking channels away and ones that we actually watch the crappy ones that no one watches are still there Everytime we go to Sams club we turn the associate down from Direct Tv but think we will be talking to her next time Comcast is just getting ridiculous and don’t care what the customers want.After being with them over 35 years guess it’s time for a change

Comcast does not value their existing customers that have been with their company for years. Once the bundle promotion expires, you raise the price to a ridiculous amount, but offer new customer low rate bundles. I refuse to pay $200.00 + for your service. When calling your call center, which I have been on the phone and in the office all day today, you get different prices for the same product from each person you speak with. I hate this company now and would not recommend Comcast to anyone.

Customer service representatives are so rude and I have to talk to 8 different people for 2 hours.but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.

I was charged $70 for service call on a faulty splitter. After 2 days of service interruption on recommendation of customer service department a technician was sent to replace the faulty splitter. I was not told by customer service or technician that will be charged $70 for the service call nor was I presented with sign off receipt at the time of service. This charge is absolutely invalid and unfair, after speaking with customer service they only refunded me with 2 days of service interruption. My argument is not a about refund, it is about principal. A faulty equipment should not be responsibility of customer. Customer service means going above and beyond making customer happy. On initial equipment and wiring installation I was told in advance how much service charge fee is, and I signed off the work order after service was completed, this was existing faulty equipment and I was never told about service charge nor did I sign off on it.

15 years appx at Ariel SW Houston and Via Palazzo Lane in Cypress homes and my service was turned off. Why- check the call in on disrupting my work as I've paid $40,125 over this time line being a few days late. Didn't rebate me on service during Harvey- no rebates on system just going out- Pain getting things back to normal- Say goodbye to another dime without rebating me immediately for the hassle and disgusting greed Comcast has!

YOU DO NOT EV EN DESERVE ONE STAR!!! ; YOUR CUSTOMER SEvicr agent #LA 2241. I USE BILL PAY PAYMENT WAS SENT ON 2/4. IF I SENT IT TO WRONG P.O. BOX. I NEED TO FIND OUT WHAT TO DO. THE AGENT WAS VERY VERY VERY RUDE, TOLD ME I SHOULD HAVE KNOWN BETTER. THE ONLY THING WAS FOR ME TO CANCEL CHECK! BUT DID NOT USE A CHECK. PAYMENT WAS ALREADY SENT. THEN ASKED FOR SUPERVISOR. AGENT TOLD HE WAS BUSY, BUT IF I WANTED TO WANT A FEW HOURS. SO I WAITED JUST TO SEE IF WOULD COME TO PHONE. AFTER ABOUT 30 MIN AGENT CAME ON, AND I WAS TOLD THAT THE SUPERVISOR REFUSE TO COME TO PHONE

I received my bill It has gone up. I would like to have t.V. phone & internet. I am 78 yrs old. I am on s.s. my check is for 550.00 monthly. The cable bill is $258.69 .PLEASE GIVE ME SENIOR DISCOUNT!!!!. My address is 7 Priscilla Lane.Walpole Ma.02081508 668 5758. Thank you. Rosanne Rockwell.

TV reception was constantly interrupted. Called Comcast and were told that if they had to send a service guy out, it would cost $60. This made no sense as I pay a lot to be a customer, so we clarified that the $60 would only be charged if the problem were not Comcast's. Fair enough, I said. Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. Fair enough, I said. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. Fair enough, I said. Sure enough, there is a $60 charge on our bill. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. (the service guy out and out lied that he fixed our TV and not the cable and said that he told he we would be billed. Out and out lie!) And we never called for, or experienced the need to call for service since. The contact agent said she would take $30 off; obviously not getting the point that there should be no charge at all after being told there would not. Hell, that's just stealing.

It feels wrong to be afraid to ask for service from my cable provider after paying $120 monthly for absolute crap.

In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I asked them over and over to guareentee NO increase for ANY reason for those 24 months.Now I have been given over a $7 per month increase. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice.

12/26 Wanted to watch Minnesota Gopher football game on ESPN. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for.

It is Christmas time, the regular package $40. Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station #2. Than you put us in the 200 stations,all advertising.than 12 thru 18 paid commercial. Than 20-22 gov etc.. 600-633 spanish...what's up. It looks like it's time to cancel .comcast. Bonanza,,gunsmoke ,big valley, .. 1960's channel ?????? Who wants repray channels.

You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's....!!!!when they are free...!!!! Do you think we only have GED grade levels.....internet will over power you, if you skimp on your channels. Youtube, Netflix, hulu, roku and more is comming.We are bypassing your system...hello!!!!!!!!

For the past three days my internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed with comcast service.

I have been with Xfinity Mobile since 9-18. I first spoke to someone who ran a credit check with all of my personal information. He proceeded to order the phone and charge my card for $302.31. Then send the phone to my name to a totally different address when the person received it she forged my name. I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I then had to order another phone and once again pay out of pocket $302.31.
I had an even exchange for my phone. I ended up returning it on the 20th day which is my responsibility. I was automatically deducted from my bank account $254.99. I called and was told it was returned and in the warehouse and I should receive a credit in a couple of days. I waited 10 days as I know that they take longer. I finally called on November 22, 2018 I spoke to someone who told me on November 11 another customer support person said it was not in the warehouse. Of course she took no further steps to locate it. He said he found it and could refund my money. He said needed a supervisor to credit it to my account and to please hold. He was very helpful and followed up with an email and a call back,
The credit appeared it was for $219.99. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it.
This is the final straw I just saw a debit deduction on December 12, 2018 for $302.31. I called Xfinity billing asap. They told me they could see up to the current date 12/18/18 but were not able to see the deduction. I said I wanted to speak to a Manager or a Supervisor (there are never any around, either they are none that are highered. Or they just hire Senior Techs to save money). She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor
She asked for my phone number in case we get disconnected. I was on hold waiting to be connected. She told me to bring my statement ti the Corporate Store in Burlington. Ma. I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts.
We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money..
My point is that maybe the internet and the cable side is organized and functioning. The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting back the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and disconnect the call and know your phone number as you are calling a toll free number. Majority of the time they never call you back.. There are Never any Supervisors or Managers available .This issue of deducting money as they choose to and not returning it in a timely fashion. These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service.. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should be able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected..

I am a very patient person. I am very tolerant . I am no at the point where this last charge has done it for me.
If I don't see this latest charge reversed plus a good faith credit of $50.00 by 12/21/18. I am filing a complaint with FCC. Again as you can see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions at the drop of a hat, Nobody accepts responsibility. It's a feeling of someone who takes you out in a boat( knows you can't swim) and leaves you in the middle of the ocean.
This is an analogy of how it feels to be a Customer of Xfinity Mobile Service.
Gail R. Sleeper

There appears to be a MAJOR problem with getting the service the customer wants 'right the first time' : I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc... the list goes on.
Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone.

I recently reviewed my bill and found a 10 dollar charge when I investigated the charge I found that they were charging me for a camera I did not have when I asked for a credit they informed me of a poicy they had that would only allow credit for 4 months. which I feel is unacceptable they have been charging me this cost for 11 months AND I WILL ONLY GET A 40 DOLLAR CREDIT. Review your bill in detail every month

THIS IS ALSO BEING MAILED TO 1701 JFK BLVD., PHILIDELPHIA, PA 19103

I currently have two Comcast Xfinity accounts under my name (Susan Miscally) and cell phone number (404-217-1669). Through four different calls from 844-251-3974 in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too.

1. November 14, 2018 at 7:08 pm a message was left on my phone stating that they were calling about an open service order because a monitor found issues with service
2. November 17, 2018 at 8:27 pm I listened to the message from item 1 above and returned the phone call. I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, 2018 between 1 and 3 pm. This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call.
3. November 24, 2018 at 1:29 pm a message just like the one in item 1 above was left on my phone.
4. November 24, 2018 at 5:11 pm I received another call which I was able to answer. I believe the man told me his name was Eric Roberts and he told me the same information as previously stated. I explained to him that I already had a service call set up for December 1, 2018. He then asked is this (don’t remember the name) and I said no. He even spelled it for me, but as I was shopping, I wasn’t able to write it down—wish I had. He then gave me the service address and asked if this was my address. Again, I told him it wasn’t. I explained that someone else must have my phone number listed on their account (probably a typo). I asked if he could remove it and he told me he would transfer me to customer service.

I spoke with customer through his transferring my call and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my local Xfinity store and was told the same thing. The girl there put in my cell phone number and pulled up three accounts. Mine, my mother’s whose I set up and pay for, and the account of someone living in Georgia. I attempted one more call to customer service and was given two options: (1) put a no call on my account so I would quit getting harassing (as I think this is now were we are since I have had 4 calls in 10 days that are about someone else’s account) or (2) I could change my cell phone number. (Who would want to change their cell phone number that they have had for more than 25 years?) She also told me this was an AT & T issue. I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options. I explained no less than three times that neither fixed the problem. I said again that there had to have been a typo when someone entered the other person’s phone number into their account. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. I was told Comcast’s policy did not allow for contacting customers. How can this be when they have supposedly called them 4 times in 10 days? She also refused to give me a mailing address for this formal complaint. She said I could look it up on the internet.

I believe this to be nothing more than someone hitting the wrong key when entering information and I know there is a supervisor/manager who can fix this problem. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number.

Why is it that when you do update, you take away the best features, first it was the info on the stars, now it’s the current event during pause. I really enjoyed those two features, as well as my guest, please bring them both back.

I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill.
So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens.
Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding.

Poor customer service rude and racist east haven facility

We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.

Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.

I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it

I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.

i am seriously considering cancelling Comcast as you are going up on my bill from 173$ to 233$i w would like to talk to someone in America who can help me Your rep told me you couldn't work with me until I received a bill for the new amount. Don't expect to hear from
you but wanted to express my opinion

I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff

tv cable out only local channels comcast have their off the hook. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for.

I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel.

My complaint is d Gunn talks way to much I turn the tv to another station when starts babbling

I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.

I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. one window the camera was installed in front of the window, that window is not being monitored at all. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. they can't and he can't demand to see anything in my home. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home.

Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.

On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.

I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.

the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........

I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon

My television went out around 4 o'clock in the morning and when I called the gentleman was very nice in helping me he said he would send out someone around 1 o'clock. I went to the store and my sister was at home she is 61 years old she is on the account also her name is Carrie King while at the store the tech called me and when he got to my house instead of him stopping he drove up the street with his head looking up the street and kept going.

When I called back to make a complaint I just was feed a lot more bull I talked to at lease 4 supervisors and I received the worst service a company can give a paying customer and I do pay to me a pretty penny and due to the fact to the problem was Comcast fault my wiring in my box out side the house was set up wrong I use to hear the noise when I pass by it but never could imagine that something like that was going on I am glad my house is brick if it was wood I could of had a big dangerous problem.

I all I received was a lot of smart ass mouth supervisors with very poor customer service. This problem has not just got started I receive terrible service but this one here cuts the cake. The lies I got were not called for let me lie about a payment service be turned off. I finally had my service restored and 10 something sunday morning. My daughter just cancelled her Comcast and she was paying 250.00 a month and I have several other friends and relatives that are changing their cable service for me to take the time to set and type this I am very upset and tried of this company mess.

I called today and tried to reach to another supervisor and was not able to talk to one I guess once they put my phone number in they once again did not want to be bothered but I have been with Comcast to long to receive to type of customer service I am sure some other company would be glad for my business.

Yesterday the power went out for a few minutes, when it came back on, there was no signal on my TV. I tried calling customer service. There is no live person to speak to, just a recording asking questions, I could not do the things the recording wanted me to do. I needed a real live person to talk to about the problem. I've tried calling several different Comcast numbers all with the same result, no live person to speak to. Why don't these people surprise me and respond to my complaint, you are very close to losing a customer. Maybe just maybe Comcast couldn't care less.

I would say Comcast customer service is horrible but that would be kind. We pay a lot monthly for triple play, Internet is down all the time.Just had a tech come out replaced some wiring said signal now great... 2 days later off line again. When will you get your stuff together. This company is going to be losing us and many others customers( if you care) very soon if you don't fix your problem. There are too many complaints to even keep up with. All have the same trouble. Verizon wireless is a phone call away. Comcast needs to fix this today!

Made apt at 8-10 am the tech shows up at 8:20 walks in my house and then walks outside and says he has been moved to another route. That's a tech is around the corner coming. the tech didn't show up until after noon. Only took about 30mins to complete job. And when he left the internet still didn't work, the mgr told me on the phone there was not going to be a install fee due to the bad service I've received already. I got my bill week later and all what he said was a lie my bill was more than they said it was and the service charge was not taking care of. They were not willing to change it on my bill so I had no choice but cancel my service. By far the worst in the business.