Contact Comcast Corporate

In June 2019, I called the customer service number to request a lowering of our xfinity bill. I was transferred to another agent who explained that a reduction could be done. I was then told that our bill would be lowered to $250.00 from $289.00, but the lower bill would begin in July 2019. Well in July that did not happen, and call the customer service again to inquire why our bill was still at the 289 number. This time agent told me I did not agree to the lower number, which I disputed and was told another package would be put together. I told the agent he was full of it. We like our cable service, but because of the poor customer service, it is hard to believe anything is said to us by your company. We are currently discussing whether to try another media service because comcast is no customer service to be trusted.

STILL HAVING ISSUES WITH MY CABLE AND INTERNET ON AND OFF. HAD AT LEAST OVER 10 TECH AT HOUSE. OVER I ONLY HAD COMCAST FOR 13 MONTHS. TOOK OFF FROM WORK TO BE HERE STILL PROBLEMS . STILL SAME RUN AROUND . I AM JUST NOT HAPPY WITH SERVICE AND IF I GOOD GIVE NO STARS I WOULD.

I had a contract with comcast for Feb 2020, doing the time the comcast had a problem kick off my promotion, before the expiration date. on May 29th I paid 225.96 which was under my contract. on June they charge me 252.07. so I call in they said it was collected so they gave me A $35.00 credit so it would be the price under my contract. It was stayed that

IAM ABOUT TO BE TURNED OFFiam tired of comcast stealing money from me overcharging me constantly they make and break promices they lie to there customers comcast has been overcharging me atleast $25 per month for over 16 months and lie about payments i make they change notes about my account that are in the computer ive been paying for internet service for over 5 years and not getting it my account is now becomming delienquent now they were supposed to turn me off on the 25 i filed a complaint with the office of tom karinshak iam getting jerked around by them they wanted info from me they said i had to reply to there email i did but there being very veig about what info to give there not telling me if they got my info i think its an automated system iam getting very friken tired of the games comcast playes IAM TRYING TO GET MY ACCOUNT STRAITENED OUT BUT YOU ARE MAKEING IT VERY HARD TO DO PLEASE CALL ME 925 695-6065 DONT EMAIL ME

I had an upgrade on my service. After the service ladies were gone, I noticed a cord hanging and later that evening I learned that my blu ray sound system was no longer working. I thought it was something forgotten by the technicians. I was astonished to find out that the sound system would no longer work with the upgraded boxes. So I asked myself, why would not the technicians extend to me the courtesy of explaining that fact. If I take my car to be repaired, at least I'm extended the courtesy of an explanation. No, just walk away from the customers home and leave a cord hanging. Don't give the customer the respect of explaining why the cord is hanging. Wouldn't it be classy to at least give the customer the option of saying if she wants it that way. Extend the courtesy of explaining what the upgrade means and offer information of how to remedy or not remedy the situation. With as much as we pay for this service, someone should care enough about the customer to extend that courtesy. If everything is plugged up when the technician arrives, at least have the common decency to explain why everything is not plugged up when the technician leaves. I am extremely disappointed in Comcast and will be looking for an alternative.
So I called and had another technician to come and fix the problem or at least I thought it could be fixed. The technician shows up and he has not idea why he is at my house. I explain and he tells me that I need to have the old box back and he is going to take care of that. Today, another technician shows up, without attire to let me know he works for Comcast, I say who are you and he says from Comcast as he takes a call. I had to ask his name when he was leaving because he never introduced himself. He did apologize for my experience, multiple times. Neither did he know why he was at my house!! So nobody seems to care enough to even take notes and pass the information on. How do I feel about Comcast? Not good at all!! Please know that I will also submit a complaint to the Better Business Bureau. Shame on the company for not caring enough about its customers to treat them with respect.

I am standing in line right now at the Comcast office on 3rd St inGadsden AL. I was here when the doors opened at 9:30. It is now 9:56 and the original two customers are still standing at the service desk. The now 5 people in line have no idea when we will be helped. This is ridiculous.

I bought a cell phone from xfinity and had it activated in September of 2018 ,two days later my wife dropped the phone and broke the glass, I took it back to xfinity and had to purchase another phone ,the xfinity employee switched the sim cards (which eventually made the broken phone useless) ,I later had the glass fixed and called xfinity to reactivate the first phone,,after talking to 3 people at xfinity I was told the phone was useless ,I then went to the xfinity store where they tried to fix it but could not get it to work...I feel that I spent 400.00 on these phones and that the clerk made the mistake when he switched sim cards,i think xfinity should replace the phone at no charge to me ( these phones are 6 months old)i

This is the worst company. Considering the competition, you would think that "Customer Service" is what would set you above the rest. The employees are the heartbeat of any company and this company is clearly dead (or soon to-be if they keep up this type of service.)

After signing up for internet, three months later, I receive a $49 charge for going over my data cap. I was never told about a data cap. I called customer service and after going through a rep, a supervisor who then push me up to another supervisor, I was told that I had a data cap of 1000GB. I asked him to show me where it reads this in my original contract and after putting me on hold for five minutes, he returns to tell me that it was not in my contract. When I asked why it did not read it in my contract, his response was, "Oh well, now you know."

If the phone conversation was truly recorded as he indicated, Comcast would hear this and if they have any morals, they would fire their appointed supervisor, "Ian" and make it write with their customers.

I feel scammed and tied to a service and lacks integrity, morals, poor choice of employees, improper training and one that only thinks of the bottom line. To them, Customers come a dime a dozen and they just sign us up, hide information or lack of, and bind us into contracts. On to the next victim.....

Sad, sad, sad.

Linda

My complaint is with xfinity mobile. I purchased 2 new I phones January 14, 2019 and part of the deal was a offer out there to receive a pre paid gift card for each purchase. I left T mobile in the middle of a billing cycle in order to receive this deal. However, I have not received the pre paid cards yet. I've called several times. Each time I would call no-one seemed to be aware of the offer. I finally got someone who was. He gave me a ticket # and I was told after his investigation I would be receiving the pre paid cards. However, I feel as though they're giving me the run around. If I had known it would be like this I could have stayed with T Mobile. I'm very disappointed. I will not be referring any friends are family members to switch over. I am happy with the other services I have.
The internet, cable & home security department seem to keep there word. Whenever any issue came up. I'm pleased with them.

Thank you for your time.

Comcast is the most dishonest company we have to deal with. They tell you your rates will never go up if you sign a 2 year contract, don’t believe them, well we did that a month and half ago. Our rates have already gone up and they try to convince you that is other charges beyond their control, like taxes, fees etc. I have been with them 30 years and as soon as I can find a way to ditch comcast I will do so, I do not like dealing with dishonest business that carry the monopoly in our area.

We are paying for high speed and mostly get slow speed so slow that the channel guide won’t load or takes minutes to respond to a station change request.
Holidays, evenings, big events are the worst with internet access spotty at best - We are forced to use Verizon for important work.
When we complain we get sent to the Purgatory of checking cables, restarting boxes and endless waiting ‘on hold’ which almost never helps.
I want the band width I have been paying for or I want out of the contract - your choice.
Plus I want a refund for the last six months.
I can’t wait till Verizon gets their content together or AT&T gets their fibre optics in-place.

May 22, 2019

Dear Comcast,
RE: Account #849573104688451
In February of 2018 I moved into 1401 NE 53rd St #203, Fort Lauderdale, FL 33334, at which time I signed on with Comcast. In June of 2018, I moved from #203 to #105 in the same complex. At that time, I asked for my existing Comcast service to be transferred to the new unit.

In March of 2019, I received a letter from a collection agency stating that I owed comcast $264 (I actually cannot remember the exact amount). I immediately called customer service and was informed that Comcast had made a mistake, and rather than transferring my service, my initial contract was cancelled, and I was charged a cancellation fee. Not once did I receive a bill for this amount, and my mail was being forwarded from #203 to #105. The first time I heard of the charge was from the collection agency, almost one year later!

I explained this to the customer service representative, and she informed me that because six months had passed, I could not dispute the charges – even though it was a mistake on the part of Comcast, and even though I had never been informed of the charges! Rules are rules, she said… In the end, she agreed to lower the bill by $80.00, so I paid the remainder (unhappily).

In May of 2019, I received another letter from the collection agency (enclosed), stating that I still owe the $80.00! So now, not only did I pay for a mistake that was admittedly on the part of Comcast, my perfect credit has also been ruined…

I am requesting a refund for the amount I paid to comcast in March of 2019, and that the collection agency be informed of the mistake made by Comcast, and that my credit be restored.

Thank you for your attention to this matter.

Sincerely,

Tamzen Whelan
1401 NE 53rd St #105
(505) 974-8620

Comcast installed a new underground cable to my home about a year ago, they buried the part that runs under my grass but didn't bury the part in my landscaping. Currently there is about 20' of exposed cable (orange) that is just lying over my plants, etc. I've called twice in the past six weeks with my complaint, nothing has been done about it. This looks awful and i'm concerned that the neighbors dogs might start chewing on it. Can you please FIX IT. Thank you.

Jerome Paulsen
24279 Riverfront Dr
Port Charlotte, Fl 33980

I got off the 595 off ramp to us 441 south bound and this driver cut me off driving reckless it is a black male driving . When I got behind at a red light he opened his vehicle window and started to said something to me which I prefer not to hear. I took a picture of his company vehicle with his tag and vehicle number.tag# JAH G67 unit # 602 ( accidents can be prevented if drivers like yours could drive responsibly) thank you to: whom it make concern.

I had cable and internet services with you last year. One of your techs from Shreveport LA, installed my cable. His name is Benjamin Boyd Jr. He left my Wi-Fi open and later hacked into my computer, phone, and also when he was setting up my TV service, he put his information in so he could stream from my devices. I have his email address and information on my TV. I have filed multiple police reports about this and another incident where he hacked into my alarm system with Vivint, disarmed it and broke into my home. I know he is doing this to elderly and single people. My identity was stolen. Please help me with this situation. Thanks

Ever since my husband and I complained about the IT Department, we are unable to access our account. When either one of us try to sign in we receive error messages to the effect that our user names, and address do not exist even when we try to pay our comcast bill. Why are they trying to deprive Comcast from receiving payment is beyond me.
My husband informed them that we recently moved from California to Florida, and after 25 years of excellent service in California, he did not expect the hostile treatment and the incorrect responses we were receiving.
My husband explained that someone hacked into our computer and created a new desktop, and when one of us logged in, the hackers had access to our laptop. He was advised to unplug the router wait for about 10 seconds and then re-plug the Router, and wait until all the lights on the Router came back on. That did not work nor did any of the other advice they offered.
Also my husband asked them to update our email information so it reflected our new address, phone number etc. which they did not and insisted that we were transferring our account in California to Florida. He explained that before we left California we returned the equipment, paid off the balance and closed the account in California. He went on to say that we opened a new account in i Florida and we wanted our personal information to reflect it.
Today we both tried to log in and according to the error messages we received neither one of us nor our address existed.
We are both in our seventies and refuse to be bullied into opening an account with someone else. As senior citizens all we have is Comcast to keep us going and we sincerely hope that you can assist us,

Thank you

Carmichael and Peggy Fitz Rawlins

P.S. My husband is the true owner of this account and moving forward I would like him to be the registered owner of the account not me.

cant get anyone to resolve the bill issue. …… on the phone for 1hr and 12 min with Chris. that just don't make since business wise at all. I asked to speak with supervisor, he said he on another call. I said I will wait. he still wants to repeat my bill to me. says putting in ticket for supervisor to call me in 5 mins, didn't get callback. I called back and no ticket put in and the automated tell stated my bill amt due increased. im abt to call news media. its time comcast is exposed for who they are.

My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem. Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not?

Why can't I get MSNBC? I haven't had it for 2-3 days and this is not the first time this has happened.. It is a major station for me and I would like reimbursement if I'm not going to be able to watch it when I want.

My first complaint is your pricing; my so called special ended and Comcast does not have another special for the same price; my husband is a veteran, retired, is 78 years old and is on social security.
I called Comcast to find out that my bill will be going up an additional $10-$20 per month, totally unacceptable to us due to our financials.
Yesterday my husband and I went to your Comcast office at Truxel Road in Sacramento and turned in the old box; we did not see that the TV wire was included and your representative did not either. Last night again I called to no avail, your representative could not help me, it was after 8pm, your store was closed and we could not watch our TV programs that we are paying for.
Early this AM I went onto my email to find out that Comcast internet was not available until I installed the new modem box, well, at 6am and having to get to work at 7:30am, I could not take an additional hour to install it; I left the house and again, my husband does not have TV nor internet.
I called Comcast a while ago and was notified to go to the Truxel Road office and pick up a free wire; please note it's not a free wire, it's MY WIRE from the TV/we bought, Comcast did not give us a TV.
I find above totally unacceptable and not the way you treat a long time customer who pays the bills timely.
I am requesting a refund and someone at Comcast to be honest and have a heart to not take advantage of a retired veteran who is 78 years of age and paying his bills in an honest way.
Please get back to me as soon as possible, I need an answer from someone who know what they are talking about at Comcast.
Thank you,
Lourdes DeMello
Richard Vaillancourt

About 2 months ago I signed up with a Comcast representative at walmart for Comcast wireless service and as of today I have not received the equipment. Today I called and was transfer around with different representatives with no luck. Your employees are dumb and lack the common sense to help customers. After asking to speak to a supervisor I was transfer to supervisor cesar, who I believe is not a supervisor. My experience with Comcast at today's call is very negative and poor. Your customer representative have no customer service and sound Rey uneducated on the phone. I have called 5 times and talked to 9 employees that all they do is disconnect the phone or transfer me to another department that has nothing to do with my call. I still do not have service so why the hell would someone transfer me to billing. Moronsssss.......I wanted to speak to manager and all they did was transfer me around. This is what is call poor/ trashy service. I will like corporate to contact me at (860) 306-5439.

Thank you,
Maribeth Gomez

Let's call your company ghetto Comcast.

So my bill went up about $50 more a month being ready for retirement I simply can’t do this so they were able to slightly lower my bill but never told me they were taking channels away and ones that we actually watch the crappy ones that no one watches are still there Everytime we go to Sams club we turn the associate down from Direct Tv but think we will be talking to her next time Comcast is just getting ridiculous and don’t care what the customers want.After being with them over 35 years guess it’s time for a change

was driving on the i-75 south in Florida today at 7:30 a m and Comcast Xfinity service Van 18426 to license plate gen3 6 to decided gill from the middle Lane to the far right lane the lane I was in and I longed on my horn and instead of him stopping he got over more aggressively literally ran me off the road so after this I started driving again got in the middle Lane full up next to him and beeped my horn to say man watch what you're doing and he wouldn't even make eye contact with me then he proceeded to go about a hundred miles an hour in and out of traffic thinking I was following them. with that services a driver it's scary can imagine what his service is like for his work. I have Xfinity no joke after this experience I want to cancel. Brian white
941 914 8599
brian.w1877@gmail.com

this morning 3/2/99 I called Infinity to see what it would cost for cable she took all info and credit and said it would cost $100 down and I'd get it back later. She gave package I could afford he sends a email to my yahoo with details on it I had to check the 2 boxes and go put password in. but I didn't get in as fast as they wanted it so I said forget I no longer was interested in they're cable our call was disconnected they called me back and no one was there so I called them back I asked for a supervisor 2 times and they told me old and they would get a expert agent they asked me to hold both time I had to hold over a hour I want my $100 to be refunded back on my immediately I have a master card then when i purchase any thing any where I instantly get a text tell me how much was taken out by who time date and what my balance is. It only takes 24 hours to be back on my card and when it comes back I'll get a text saying I got a refund of $100 tie date and from who

Customer service representatives are so rude and I have to talk to 8 different people for 2 hours.but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.

Slow Internet Service
may need a new moden or amplifer on my service

I have been receiving comcast service for 2 years, with payments coming out of my bank. I was on a plan for service of $59.00 for 24 cable stations and WFI. When my plan was up I received a bill for $87.00 per month. I called clarity of the $87.00 per month. I then spoke to the retention dept. The person explained everything well. She also told me how I cold save $5.00 on my bill by applying to have my statements send to my e-mail, she also send me a app to do so, and I did it.

I did not receive the deduction, on my following bill.:

On today I call comcast, to ask why, I spoke to a employee named Kewa, working for repairing so she said, I did not ask for repairing , however I stated why I called, she over looked what I said she also started to telling me what I already knew concerning my service and my bill, she was not helpful at all, she talked over me continuous, I asked her to transfer me to billing. She ended the call by stating God Bless you because I told her I am going to report her, but she transferred me to retention dept. At that point the rep started to try to sell me more service, I told me I was happy with what I had and just needed to receive the discount I applied for. I asked him to please transfer me to billing and he did, The rep, helped right away his name was Remart in billing dept. He is very sharp and knows his job. But it took me 45 minutes to get proper help. It should not have taken that long to get the help I needed. Remart was fast and helpful and got right down to business.

Respectfully yours,

Betty Fondal e-mail address betty_fondal@yahoo.com

6787561471

the only reason I am giving u 1 star is because I can't give u zero in 4 months as a customer I have lost service so many times I already lost count in my area of Chicago your service is horrible customer service is even worse and this is nothing like it was sold to me

This is the complaint submitted to the FCC for unauthorized charges that the local office of Xfinity could not and would not document or correct, even though I wanted to stay with xFinity and just wanted to be treated fairly and honestly.

Sent to FCC-

XfInity could not explain how some charges got onto my bill, could not provide documentation I ordered additions and could not provide documentation that I was told that my rate would increase by $50/month at the end of the contract period. Despite and overcharge that they could not document of ~$60/month for 5 months, they would revert to the promised rate and would only offer $10/mo despite promising to make me whole. Documents of whom I talked to, who promised full adjustment and basically said that they could not explain the increase, could not document authorization of the increase and said call the service number if I was not happy. They now have me in collection as I refuse to pay the unauthorized charges

Now xfinity will not accept pdf files for documentation of whom I talked to, their original offer to correct the problem as they could not document the base charge increase nor the additional services that I never ordered, never used but was being charged for.

All I want is to have what I was promised, not be charged for non-ordered services and to not be sent off to collection

On 01/22/2019 I call in to make a $ 25.00 payment, and the agent made a mistake and process a 25.00 payment and then process a $ 234.78 as well .he was not going to tell me, but I got alert on my phone and I ask him about it. He said he made a mistake and they will reroute my money back, and that I should call my card company and tell them, and I did. Comcast manager got on the phone and told me everything was ok, and they put my money back. Well I found out today that they lied to me and process my payment without my authorization. I called tonight and they tell me it will be 10 business day before the can put my money back in my account, That is my grocery money and my gas money, and I need to pick up my life threaten medication for blood clots and now I don't have the money to do that because comcast wont give my money back now. The manager lied for the agent they took my money out of my account without my permission. I want to file a complaint agents the agent and manager and comcast. I want my money back in my account now. we are affected by the shut down and that's all the money we got. Thank You Carolyn Stoots

I had to change from comcast because I had 12 service people come in my house and couldn't fix my internet problem.
I worked from home and couldn't even get internet in my office, this is the room right next door to the main set up
I have had several sales reps come to my house trying to get me back as a customer promising me a great rate and will re-wire the entire house
for free to make sure I get the service I deserve.
I didn't have a choice but to get another provider.
I Would like to try comcast again if you are willing to fix all the problems I was having with your service and give me a good deal with no
installation fees. I will also have to pay a calcellation fee from my existing provider. I tried calling comcast to tell them this problem and they said to contact you because they couldnt give me anythig i am asking for.
Thanking you in advance
Thomas Newmeyer
21 Tara Lane
Barnegat, NJ

TV reception was constantly interrupted. Called Comcast and were told that if they had to send a service guy out, it would cost $60. This made no sense as I pay a lot to be a customer, so we clarified that the $60 would only be charged if the problem were not Comcast's. Fair enough, I said. Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. Fair enough, I said. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. Fair enough, I said. Sure enough, there is a $60 charge on our bill. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. (the service guy out and out lied that he fixed our TV and not the cable and said that he told he we would be billed. Out and out lie!) And we never called for, or experienced the need to call for service since. The contact agent said she would take $30 off; obviously not getting the point that there should be no charge at all after being told there would not. Hell, that's just stealing.

It feels wrong to be afraid to ask for service from my cable provider after paying $120 monthly for absolute crap.

First, I would like to state I’m a current client, just renewed my contract. I have one the high-end plans, my monthly cost $150.00. I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan 2019, normally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan 2019. The tech again showed up time 7:30 am, which I had to work but my husband is on furlough, which he needs the internet to telework and cable to follow the news, so he was able to meet the tech. When the tech came into the house, he asked my husband, WHAT AM I HERE TO DO. My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big. The second tech arrive around 8:00am. They both worked till around 11:00, they then stated we are leaving because the cable connection is down in the area and they will return between 2:30 and 5:00pm. They returned around 6:45pm, they continue to problem shoot with no success. At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7:30 stated he spoke with his supervisor and confirm he could return tomorrow 8 Jan 2019 between 10:00am and 12:00. After they left, I notice they only connect one box (main box), I had an order in for three boxes. In the room with the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess,( note pictures) and the phone do not work. They did not return on the following day 8 Jan 2019 nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete. Which at that time he told my husband he could send out another tech at a fee? My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he could not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan 2018 My husband will not allow him back into the home. At this point I would like with another carrier (Fios). You really need to do a better job on training your tech, I really think this guy did not known what he was doing. And after reaching out the other tech he was no help.

In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I asked them over and over to guareentee NO increase for ANY reason for those 24 months.Now I have been given over a $7 per month increase. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice.

Can never reach a competent person to transfer or star service.
Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay.
Then service never works without interruption.

I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for.
Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free.

Now I have gotten a $60 installation fee. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge.
Then I spoke with another supervisor Jen with her customer number of ?0u. She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I would sign something for a new box. Wow that billing person was really quite rude.

Ok I was told by the original guy who wrote it up and then the guy who installed it. All through the installation I verified it was free. I just wanted the free and everyone nodded that it was free with installation..

Now no one can find a thing in the notes supposedly...but they should be there since all this preparation I thought was done ahead of time.

Why Comcast, why do you have to be so hard to deal with anyway? One person says one thing and the next person says something else and then there is no one else...how fair is that system Comcast?

I have been such a loyal customer with you for 8 years plus and you do this? Why stay loyal when there are so many other companies?

Sincerely,
Ann Stohrer
823 Harrison Ave
St. Joseph, Mi 49085
269-338-9510

The customer service is so bad keep giving false information I have a problem with my bill and been treated so rudely and badly POOR COMCAST CUSTOMER SERVICE

My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels. If I am renting a room they said I have to have my own/separate Electric run to the room because it is listed as a single family home. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue. Since when can you not have two separate services in 1 house? it is unheard of! If Fios was available here I wouldn't be writing, you would have just lost a customer.

Hi Good morning.
I would like to made this complain. Because on November I restart the services on my mother house. Account number 0740368057 on 11150 sw 211 st. Cutler bay. Florida.33189.
I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house. Said that those boxes don’t work on the area. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is. Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. It is not feir that we have to paid the mistake that your department cost to me in order to send a technician to solve the problems instead to give the right box and the technician don’t have to go.
I would like that some one call me and explain to me this matter. I don’t care if I have to paid for a service that I received. It’s all about of paid something I don’t deserved to paid because some body else foult.
Thank you

My name is ricardo ricardo
305 608-3373

There appears to be a MAJOR problem with getting the service the customer wants 'right the first time' : I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc... the list goes on.
Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone.

My name is Theresa Hill, 207 Aviary Lane, Dallas, GA 30132. My previous address with Comcast was 27 Abbott Road, Somerset, NJ 08873. I have been a valued customer of Comcast for more than 15 years.
On the morning of Monday, November 26, 2018, my television screen displayed an error code of RDK03087. It would not allow me to see my television. I know on several other occasions (storms etc.) you are advised to unplug the cord from the cable box so it can reboot itself. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK03087 still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service.

Wednesday November 27, 2018
I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, 2018 from 8:00-10:00 am EST.
Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed.
Evening of Friday, November 30, 2018
On the evening of the above-mentioned date, my television had now two error codes: RDK03087 and Netflix Code NW-2-5.
I called Customer Service on Saturday, December 1, 2018 again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, 2018. This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem.
Monday, December 3, 2018
Surely the next day, December 3, 2018, both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would be able to come and resolve the problem. I was assured a supervisor would be on my scheduled visit, for Thursday, December 6, 2018 between 10-12 am. A representative by the name of Dennis from Comcast contacted me and told me he would be my point of contact during this matter. He advised me to call him at 866-639-6215 after the technician leaves on Thursday.
Thursday, December 6, 2018
Thursday, December 6, 2018, I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9:30 am and that I canceled. I said I did receive an automated call at 9:29 am. However, the automated service call said if you want to keep your appointment no further action was needed so I hung up as I have in the previous calls received. He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that my next appointment would be Friday, December 7, 2018 from 8:00-10:00 am. Then another text came with an appointment for Thursday, December 6, 2018 between 1:00-3:00. A few minutes later Dennis called to informed me a technician would be out today from 1:00-3:00 pm.
Tyrone the technician did arrive today at 1:52pm. He asked me questions and listened to my concerns of what I’ve been going through. Tyrone changed the box and stayed a while to see if I would experience another incident. I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing. This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved.
As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service.

Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification.

I HAVE BEEN OVER CHARDGED FOR PAY PERVIEW PROGRAM WHICH I DID NOT WATCH ON 10/7/18 I WAS NOT IN TOWN.I SPOKE WITH A REPRESENTATE AND SUPERVISOR ON 11/19/18 THEY WERE NOT HELPFUL AND STATED THAT I CANNOT HAVE CHARGES WAIVED.I HAVE BEEN A LOYAL COMCAST CUSTOMER FOR ABOUT 8YRS AND HAVE NEVER ORDERED a FIGHT AND DID NOT ON 10/7/18.IF THESE CHARGES ARE NOT WAIVED I WILL BE DISCONTINUING MY SERVICES WITH COMCAST.I PAY MY BILL EVERY MONTH TIMELY AND I AM VERY DISAPPOINTED IN YOUR SERVICES.

We authorized Comcast to port 304-725-8929 from Frontier on 9/24/2018. This was to be the in-service date with Comcast. However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date.
However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in.
Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. Comcast/Decisive employees apparently had failed to note for the system that the install date was a bust. Comcast’s system dumped our order for service after 7 days after the 24th.
We also discovered that Comcast cannot find our number that was ported. Frontier says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot help because of the port; only Comcast can.
We are requesting that are number be found (304-725-8929) and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for.

Why is it that when you do update, you take away the best features, first it was the info on the stars, now it’s the current event during pause. I really enjoyed those two features, as well as my guest, please bring them both back.

Broken waterline on August 22. Investigation results determined Comcast cable responsible. Called daily, given ticket #047561880. Paid bills in excess of $4000. Driveway repair estimate $2500. We're told every day someone will call. No response!

I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill.
So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens.
Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding.

Poor customer service rude and racist east haven facility

We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.