Cox

We have had very very spotty internet services for the last three weeks. When we call we get apology but no idea of what is wrong - how long it will take - go to the Cox ap which we found useless as it gave very generic statement every time we went to it - I had lost some very important emails because of it with my work with people with disabilities.

Then we went down to the local office here in Manchester CT and that was just as bad. The person was just trying to sell us Cox mobil cell phone service - if you can't fix the internet and give us reasonable explanation why why would she think we would sign up for cell phone service!

I REQUEST THAT WE GET A REFUND FOR THIS MONTH ON OUR COX BILL OF $111 AS YOU DID NOTHING TO PROVIDE ANSWERS ON THE PROBLEM AND YET WE HAD VERY VERY SPOTTY…

Been a loyal customer for 13 years attempted to login to my email accout and was told it was deleted. No notice, no opprotunity to save 13 years worth emails gone Worse ISP every

I asked to get a breakdown of my bill, in the past there were a lot of mistakes that had to be corrected. Yes I am on the Connect2Compete program and my family and I also qualify for government discount, seemed as if the representative was upset about that.

The agent I got transferred to supposedly works in the billing department. He was very rude when I asked him to go into detail about a previous bill. He sent me a picture of my bill, but it still didn't add up and I informed him of that.

He was of no help and had no remorse for the issues I was having. He then attempted to transfer me to someone else after I let him know I would be reporting him to his manager. Very rude customer service towards the end of our chat.

Horrible customer service from a horrible company the only reason they implemented data Was so that they could take advantage of their customers who were either forced to. Work from home or school from home during the covid pandemic showing how pathetic they really are.

My service has been down since March 28 2023. And all I got was the run around. Service will be restored at 6pm and next by 10:50pm. Next technicians are working on problem twice. Then we will have your service restored April 5.

Then we have to send atechnicians at the earliest Friday April 7. I missed the technicians call at 8:20am and he told me I have to reschedule. I'm done taking equipment back and canceling service. THANKS COX!!

Worst chat service EVER! I simply wanted starzcremovedxas I did not order Took overv40 minutes. Asked for my information 3 times. I gave it 3 times. Completely clueless. Where do they find these people! @

Paid my bill this morning online. No receipt was mailed to my email. I started online chat. Some IDIOT told me it was because I had blocked COX. He told me this 4 times. I told him I did no such thing, he wasted my time for 45 minutes and finally told me to call COX and discontinued the chat. RUDE EMPLOYEE! So I call COX, follow your maze, wait ten minutes on hold. Someone picks up and hangs up.

So I call AGAIN. Go through the maze, wait ten minutes and a woman said no, I had indeed NOT blocked COX. That was a lie. She said they were having issues with their system and I would end up getting the receipt. I never did. I paid you $152.00, wasted an hour of my time, and 6 hours later I still have no receipt. CAN YOU GET ONE DECENTLY TRAINED EMPLOYEE?????

I signed up for a cox internet special and I received a call asking if I would like to try their contour for 30 day free trial. When I get my first bill I get charged for the contour and I did not get the internet price.

I called to get it changed to the internet special, over 1 hour and 30 minutes on the phone being placed on hold numerous times to come back and tell me there is nothing she can do. 05. I am beyond upset and Mar M the account manager told me there is no one above her to speak to.

My internet was horrible. I was constantly chatting and calling with tech support. Verizon home internet is in my area and no issues and way cheaper. Cox cust reps keep getting disconnected when I am trying to cancel a service.

They tell me they cannot cancel my service. And then when I ask for a supervisor they say they are not available and if I want someone else I need to call back. They are so rude.

I have not been credited with 2 payments of 59.08 each for dec 2022 and Jan 2023

34 minutes on th phone before you answer to lower my bill and get disconnected from some guy in California you have NO CUSTOMER SERVICE AT ALL TOTALLY WORTHLESS OPERATION!!!!!!!

So I pay 89.00 a month for service they offer for 49.00 for 12 month WiFi is slow no good bad customer service very rood I am going to switch after so many bad years of paying for nothing

I have been a long time Seasonal customer who lives in California and make visits to Las Vegas on occassion to care for a elderly family member. I am writing to your customer satisfaction complaint department because I need the Seasonal status to be re-instated without the 30 day requirement (penalty), as I have been accustomed to, in the past.

Recently, I called in on November 9th to set my service back to Seasonal. The representative, (Joey) advised that there's a need to leave service "on" for a minimum of 30 days before it could be returned to Seasonal. I expressed my dissatisfaction, told him I have not been told that in the past. He closed the call without honoring my request. (He mentioned that some of your policies had been "relaxed" due to COVID 19.)

I therefore, called in again…

Please see correspondences between Stephanie in Escalations and Louise (520-326-6475). Stephanie doesn't understand. My phone issues happen if someone tries to contact my phone or I contact theirs. The issue is ongoing and frequent. The issue does not happen if I am not using the phone.

There is the answer to Stephanie's thorough investigation. Barbara Cooper has confirmed my phone situation to Stephanie out of goodness. Do you understand? Decide to believe it. Or decide not to believe it. Up to you. (I have been asked by Stephanie to not set up troubleshooting with anyone but her. ) Many thanks. As always, Louise

Called on Friday to find out what was wrong with cable to begin with. Was told our cable box was bad. said she could set up an appt for Tech to come out and check and bring new box and set it up.

Tld her I could go and do it myself, Didn't need Tech to come out. Exchanged box at Cox store and hooked it up and it worked just fine. Have gotten over thirty or more since. And The one Thank You for choosing Cox!!!!!

I can't get them to stop!!!! Now they are sending everything in spanish? It needs to Stop!!!!!

what ever it takes ! E-MAIL!! DON'T NEED YAH! just saying.

For account #051952507 which is an old one and not active, I was sent to collection for $75 and that alone caused me a lots of problems and aggravation. I am not responsible for that because I moved from that address on October of 2019 and this charge is from 3/17/2020 to 11/13/2021.

I called collection and they said that they can’t help me and advise me to call billing. I talked to Gloria, account manager, and because I couldn’t remember my pass code of that old account , she couldn’t help me neither.

She advised me to pay that to collection because she can’t do anything for me.

However I need you to explain to me the charges for the period that I was not living in that address any more and how come I didn’t receive any letter from you about this charge . I am a current customer as…

Absolutely unacceptable, horrible service. Internet is not working, and all you offer is paying more money for not solving anything. Please fix the internet. The worst internet service I had ever.

I ordered Cox internet service through rep Kevin hill on July 5th. The service was great and the account was set up for my Argon apartment. The rep who came to fix had some issues with fiber and gave me his cell no and asked me to get updates from him.

On Tuesday 12th he told me he will have an update from his supervisor soon. None of my texts got any replies afterwards until I pressed him again and pleaded that I will have to cancel if I didn’t get an answer soon.

I am a software engineer and I work from home. Getting a connection was very important and this was communicated to him. His rude answer today was “ Cancel. It’s your choice”. I really think that this is not how your employees should communicate.

I just needed an update of when the issue will be resolved . Attaching the text…

My TV goes on and off for several minutes before it will stay on. I miss the first few minutes of every program. This happens every day.

You sent an email fair warning upgrades would take place next couple weeks. Recd 9: 30 am the other da6 May 31st and by 1:30 pm that same day you shut down my internet service, after saying it would be Done t few weeks.

It was Down up to 4 hours, I gave you seven hours. I’m a Chandler Arizona Customer Of over 16 years. You are wearing me out.. I called when my service did not complete loading for Google, Facebook, and Netflix.

00 for your vendor outsource. I told her don’t you send anyone to my home. I’ll expect a call when it’s fully In commission. That call never came. You have one of the worst tech support systems and shutting down our internet service without fully uploading fully, after doing so.

I unplugged Modem to get it going which did no5 help. The problem lied with Cox cable…

Internet slow and lose since Jan 2022. Call customer service ask me update plan $50.00 more for month then still slow i can't rember how many call .two week ago Thetotal no internet in my office call appointment tech coming check my office set 3-5 pm But no one came then called 3/17 resechedul tech fund out out side betwen my office not connct tech told me that file.report to enginer dept since thursday march 17 Untill now no one coming

I'm so disappointed with this company. Raising my cable 20 dollars in the same three months I add internet, get approved for the broadband help, get approved, yet never get the credit applied?! Only to return your equipment and find out that you will now increase the cable $20?!!

Did not even use the internet because I was waiting on the credit to be applied. You are awful.

Spoke to a representative in billing named "Cory". He refused to give any other means of identification. He refused to transfer call to a Manager, Supervisor or any other representative. His was demeaning and rude. Attitudes such as his should NOT be allowed to speak to the public much less represent a company.

I have been a customer of Cox for well over 20yrs and have never even come close to having contact with such a toxic person. There are way too many other options and providers out there to have to deal with customer service such as that.

At random times Cox will randomly throttle my internet to a crawl, and when I contact support they tell me nothing is wrong.

I was approved for the ebb program in July for no reason the credit was taken off my bill in August. Since this time it is now October 16th I have been arguing with Cox about trying to get the credit put back on my bill.

I called the government/fcc and got through to the emergency broadband program office spoke with someone there gave them my application number and was told that there's absolutely nothing wrong with my application that I was approved. After several phone calls and several hours of trying to get through to a correct person at Cox Cable because no one knew where to transfer me or they did transfer me and then hung up on me.

I finally got through to someone in the building department who was kind enough to give me the direct line to a supervisor. m. m. I finally got through…

The customer service rep was extremely rude. I asked to speak to a supervisor and was told that I couldn’t, and would need to call back another time and try to get one. I was told the supervisor was unavailable and would not be given a time to reach him.

I was told that if I wanted to find service elsewhere, they just needed my discontinue date. I asked for a survey to give feedback and was hung up on. I have been with cox 15 years.

I’d give it zero but it won’t do it. Why does cox internet and cable so incompetent. Why do they send repairmen over tht keep messing up. I can’t tell you over the decades of being a loyal Cox customer and asking when there is an issue, and there have been too many to count, to not send the contract men out cause they always make it worse, but

Cox has no respect for their customers and continues to send them. This last time they were to send a cox repairman for internet issues because the panoramic internet stopped working for most of the home. So they send out a contract guy and he does something to the internet, and then goes outside and does work in the box, and leaves.

This is all under the supervision of my 18 yo son who still believes people at their word. Repair guy says it’s…

The best company for cable

My internet service went down 4 days ago due to a storm but text message sent said there are no outages in my area anymore but calling Cox the person said there is an outage in my area affecting my Panoramic WiFi box

My husband is a senior and doesn't hear well sometimes. He was having a problem with his contour remote and he called at approx. 6 pm. He was having a problem understanding the guy that took the call and so was having to ask him to repeat the instructions.

After about 2 times of this the guy hung up on him. I find this so unprofessional. You know the people taking the calls might be expert at this, but not all the people they are dealing with are so technical and have problems understanding.

Your people need to slow down their speech and not be so impatient. I find myself unsure if I want to continue to patronize a company with people like this manning their centers. Thank you

My internet is down and then your reps have you on line for hours at a time. Then when a tech is schedule. Someone cancelled my appointment. I work from home and haven’t been able to work for 3 days.

But no one has an answer. One of your managers had me on hold for an hour then disconnected the call. Cox reps are very unprofessional. I never cancelled

There is an outage on my internet and cable every single day with Cox and Cox refuses to credit my account and Cox representatives arguing with me about giving me credit deserved for outages!

last few days keep losing internet in Marrero, now my son who is virtual school has lost internet for school, well there goes another day school marks him absent, thanks Cox another great job. If i gave as much costumer service on my job as we get from Cox, the Westbank would burn to the ground, I am a fire chief, if my department ran this in efficiently, wouldn't have contract too long to provide fire protection. Always something with Cox.

What I wouldn't give for an alternative to Cox in my neighborhood. Guess when you only game in town, you don't have to be that good.

Promised an appointment for today Saturday between 10 to 12. I stayed home to wait for the repair man. Not a hard job they just had to exchange boxes since mine has been acting rather poorly turning it self on and off not changing channels, fading in and out, losing sound and freezing, there are other issues but to many to list.

Called Friday and got an appointment for Saturday. I moved my fireplace unit out and set a folding table up to ready for the tech, when he did not show up by 12;30 I called and was hung up or cut off waiting for twenty minutes called back and again hung up on.

This went on all day , finally got thru around 2:30-3:00 got a tech told me I was schedule and there was nothing he could do and I had to wait until Wednesday, with that I asked for a supervisor and he gave…

Ordered this service 2 weeks prior to moving from California to Las Vegas. COX took my information, set me up on a contract, COX told me I would have to have a professional install because of the new area I was moving to, ok.

COX gave me an install date, ok. That day came and went. Called the next day and COX informed me that can’t do the install because of COVID 19 the technician can’t enter the home and won’t be able to until December.

COX knew this when I ordered the service, NOTHING was ever said about this, no phone call saying COX couldn’t make it happen. I had to call COX to find out about all of this. Thanks for absolutely NOTHING.

During this terrible times we in Baker Louisiana have been without internet for 5days now. This is very stressful to me. My tv, my alarm system, my heart monitor all use internet. They said our neighborhood is using high data.

That has nothing to do with me. If this problem continues I am going to the News station. This is wrong.

We have been paying for cox ultimate 300mbs for 6 yrs now and have been getting only 50-60mbs ! called 100's of times, each time a new story, change this and change that, just 3 days ago, their support said we will give a panoramic modem this will improve your speed like light years, it made it worse, now we dont have connection in most of the house, in my opinion this is fraud.

I subscribed to three of your services and picked up my equipment today. The agent that I spoke to put in my account that I would be able to get the free professional installation as nothing is available right now due to COVID 19 if I was unable to do the self installation.

Unfortunately, none of the equipment would work and a technician was sent out to my house. There was an issue with the connection of the wires to the house but he was able to connect and fix the internet connection but informed me that someone would need to come to the house for the cable because they were not allowed into the homes (completely understand that).

I called and spoke to an agent who was amazing!! She did a great job and went out of her way to help me with set up and checking on things for me to see if…

Upgraded from 300mb to Gigablast. They sent me a new router because they stated that my current router wouldn't handle the faster speeds. New router is a POS, and the network is actually slower. Contacted Cox Customer service, and they said that don't know why it not working right, so there is nothing they can do.

What kind of service is that? I told them that my old router didn't have these problems. I asked them if I needed to downgrade my account again and go back to the older router, and they said "Do what you want".

I am dropping my service tomorrow and going back to AT&T. Who needs this crap?

m. m. he came & I opened my door the tech was smoking a cigarette on my porch & I have asthma I looked at him & said are u crazy to get off my porch w/that cigarette ! v.

cable box well the tech was Mexican & he could hardly speak any english & I thought he said why u need cable box I said duhhh !! v. cable problems ! So he left & I thought he was going to get me the cable box outta his truck so I waited & waited so I went to go check on him & he had left me without doing anything & also he cancelled my cox tech appointment for that day !

I was so frustrated w/ it so I called cox to complain about him & what was the problem I had w/him smoking in front of me to not helping me & him cancelling my cox tech appointment for that day ! v.

cable is a month u will not receive any money from me…

If there was a zero they would have gotten that rating. Cable been out for 8 days in our entire neighborhood. Supervisor had less information than tech who answered besides it could be upto another 14 business days. Tired of paying all this money for crappy service and support. Done

I have Cox Cable , for almost 40 years. I was quoted $158 a month . Got my bill for $309. I had dropped phone service, and they charge me $140 for an modem , never told I had to switch it for a internet only. Just canceled tv. Internet is really good.

V. service in May 2018. We were instructed to send back all the equipment which I did. V. and have been with them since. My wife was managing the bill paying up until last month and has become incapacitated. V. service?

I called and spoke to customer service and was told I could only get a refund for 60 days not anything close to the last 20 months of overcharges. Stacy, your supervisor said It was the customers responsibility to contact cox for billing issues and it should have been caught long ago by us.

I agree to some extent. Where is the responsibility of Cox to have accurately processed our request to cancel? Cox received the equipment, upon receiving the equipment shouldn't some person or department have verified the cancellation? Where is the accountability to ensure that this…

scheduled last week 1 to 3p. called to check on my 1 to 3 appointment schedule , at 245P to get eta.... I was told will be there by 5. show up 415p spent a good deal of time out back. came back said need a cherry picker. ?? really? I called to reschedule the appointment as I had a funeral to attend..Thursday 2/13. reschedule for today 2/17 1p to 3p. my son just called and was angry that I did not advise the scheduler a cherry picker was needed. had to reschedule.....

I had to communicate the cherry picker.. to cox communications?

if I had shown up at home on the 12th at 4p would cox have waited for me? very disappointing very sorry I paid the 75.00 to install... No stars were offered. so I guess I have to go with one star.

I have had cox for about 30 years or more. My internet speed has become low over the last several months. I was not able to use my high speed internet as I had wanted. I am paying for home life and all of the up grades services with television, etc I am not getting the service that I am paying for. I recently received a letter saying that my high speed internet and e mail accounts were going to be deleted without a phone call or anything at all.

I have had 2 technicians out in the last week. They said they had fixed the problem. However, my internet speed is still very slow. When I go to a website and click on it- it will open up that website. When I try to click on anything else, it does not have enough upload to go to the next link. When you go to something and click on it, it will open…

I HAVE A MEGA PROBLEM WITH COX IN PHOENIX THAT SEEMS VIRTUALLY IMPOSSIBLE TO RESOLVE. i CALLED ON ON JANUARY 23, 2020 REQUESTING DISCONNECTION OF MY PHONE SERVICE AS I AM FLOODED WITH RANDOM CALLS. WHICH I TOLD THEM ABOUT IN THE PAST AND I WAS CHARGED A FEE IN WHICH I COULD BLOCK UP TO 30 NUMBERS, THEN START THE PROCESS ALL OVER.

HOWEVER THE CALLS ARE SO MUCH, I ACTUALLY DO NOT USE THE PHONE SERVICE. SO I CALLED ON JANUARY 23 TO DISCONNECT, BUT KEEP THE INTERNET. 00 FOR THE INTERNET. I TOLD HER I WILL BE RESEARCHING SERVICES IN THE AREA.

SHE THEN TOLD ME I WILL HAVE TO KEEP THE INTERNET SERVICE FOR A MINIMUM OF 30 DAYS OR I WILL BE PENALIZE. I SAID FINE.

HOWEVER THE PHONE SERVICE IS STILL ON. THE REASON I AM CONTACTING YOU IS, TODAY I CALLED TO FIND OUT WHY THE PHONE IS STILL ON. 00.…

It is 1/25/20 and I am a fairly new cox customer in Virginia. My service was initiated 10/23/19. I have has interruptions in my service from 3days after my service was initiated until present day. My service and WiFi connection goes out at least five times a day and I have photos to prove this.

I have Cox Complete and at least 10 service techs have been out to my home on various occasions for the same problem with no resolution and the same problem occurring. I call customer service weekly with my complaints and am told there is nothing further they can do.

As a customer I feel stuck and that I am being taking advantage of. Please do not choose Cox Cable for service.... the service and customer service is horrible!

Poor internet speed often jumps abruptly.

If a TV is newer than 2017and a smart TV and can receive chanles with an antenna and can connect to the internet why should it have to have a min box for cable.