RCN

I was basically yelled by the customer service representatives. They made it sound like it's my fault to contact them. They kept speaking over me, and being very passively aggressive. The company failed to provide a process to resolve my issue and the representatives kept telling me I don't know what I'm talking about and the company's service is flawless.

I understand it's not their fault that they can't resolve my issue but I don't understand why I was yelled about calling them. It seems like they are in very bad mood and they don't mind frustrating people or having a fight with the caller.

The service far as internet and cable is a zero. My tv been bluffing . I call customer service they tell me it’s an outage. So I asked a supervisor can I just get regular cable claim don’t have cable by itself.

How this company going to make a person take internet that’s not compatible with cable . All this money I am paying the service is terrible.

Also why I didn’t receive my credit for the 4 time I cable went down?

Hi. I was utterly mistreated by a customer service representative from the Payments Department. I made a call at 2:48 on 11/15/2022. My account number is 4201-0454330-02. The representative barely answered my questions, refused to identify herself and in spite of my numerous requests to be transferred to a supervised, she ignored each one of my requests. When I asked her to change my credit card number, she totally ignored my request. The call continued for 43:22 minutes before she hang up on me.

Nikolai Dimoff 610-994-8377

DO NOT TRUST RCN!!! They have screwed me over several times I’ve the last two years. Whenever you call to put a hold on service - like for winter or summer break in college - they say they entered it - but NEVER do.

Now I’ve ended their services and they claim they never got the router - even though they came and picked it up. They also refuse to help me now because they claim I now have no account in their system.

Do not trust them - try to get documentation - even though I tried and never received confirmations. Try to record the conversation or get any type of proof.

I called in and was telling them the TiVo broke and I got on the phone with customer service and that guy couldn’t help me then I got on the phone with a douche bag of a manager named David and according to him he is a better parent then me.

This bitch doesn’t even know me. He apparently doesn’t watch tv because he is a shit stain. Well David you have no customer service and most certainly should never be able to work with people because you have no clue as to not insult the customer

For 6 weeks - my email has not been working as I transitioned from one service location to another. Multiple technical support cases filed - with 0 updates. Supervisors can't do anything or otherwise help - and there's no place to address a problem like this to.

I'm paying for a service - that is not being provided and my issues are not being addressed. Who can't live without their email these days???? This isn't this hard - I work in an IT field - and there's no reason this shouldn't be working - if in fact an actually PERSON would actually deal with it.

Our TV Cable Service is disrupted on daily basis. Both our TVs severely pixelate and freeze the picture. RCN has been at our home several times to attempt to fix. The 'fix' will last one or days days and then go back to bad servicer again.

Now our internet service, also by RCN is going down regularly. It is getting worse and worse.

I f you care to find out the names of these dishonest people fill free to call me 2/910-2521 Thanks

Cannot get through to a customer service representative to discuss my bill. Received a note on my bill that a price increase will be in effect on the next statement. 95 increase ? This is outrageous!!. If my bill does not get lowered , you will loose a customer.

RCN took 5 months to fix the bill. I then spoke to a representative for 5 months who never corrected the bill u til speak to a supervisor. Every month I get the bill it’s incorrect and every month I call with a late fee of $15.

I spoke to a supervisor name Mario who has a horrible personality, he says don’t have I’d number and located in Texas. I need to file a complaint with corporate

I am getting so fed up with the techs. For the last 2 weeks I have had problems with email.

First I could not log in, so they ask me to select a another password. It only worked with incoming mail. I still could not received any due to spam in the message. No spam these were just simple emails to family and friends asking how they are. 1 (P4).

I finally decided to call Geek Squad to be told that it is a issue with the server. 1 was. It sated the other end is telling me that is an issue with the server and to contact the provider to unblock spams on all emails.

I must have spoken to at least 8 people on the chat session. In one chat session I was disconnected from the chat 4 different times. I…

RCN contactor and including managers who hang up the phone when complaining about an RCN employee who refused to remove his van which he parked on my property in front of our home. RCN has employees who lack customer service skills. Horrible!

Been waiting on a refund for over two months. Made many phone calls, no one seems to know what they’re doing. Even the managers. See attached file for complete details

RCN likes to deluge their paying customers (like me) with unwanted marketing and other annoying junk email, and they intentionally make it nearly impossible to block such junk email.

First, customers are given no self-serve Communication Preferences options on one's online account re this needed tool, so all RCN customers instead are forced to s/w RCN technical support staff, who appear to be thoroughly trained to play dumb when it comes to this problem. I personally had to s/w three (3) separate tech support staff before they would even acknowledge this issue and/or finally attempt to resolve it.

Honestly, RCN has the worst customer/technical support service I've ever encountered. Because of this, I strongly advise looking at all other service providers before getting stuck with RCN.

If I could give a rating of 0 I would! I’ve been a customer for 16yrs and that doesn’t seem to matter when you call customer care! I’ve been dealing with RCN not honoring a promotion pricing that was called confirmed by a manager on Jan. 11, 2020!

When calling in to find out why the promotion pricing has not been honored on 4 billing cycles and only given in January. When looking back on the notations from my initial call with Chris, the manager it states the confirmation that the promotion price should be for 12 months I was told by a floor manager, Daniella that they can’t offer the confirmed promotion from January.

RCN is miss leading and do not honor their word. How can you see in notes what was promised to me and not honor what was noted!! RCN is a joke!!! If there was a way to get…

I have been a customer of WAVE for a number of years. Our account has been on hibernation since Oct. 2019. I called today to re-activate our account (located in Belfair, WA) and learned that to restore our account as before now meant our costs were going up over 100%. That is outrageous.

The representatives I spoke with said costs are going up (we are in the rate increase season) and after speaking with 2 reps they were able to give us a promotional rate that only meant our cost would be going up 56%. I'm thinking this is a promotion for Wave, not their customer.

We have a very basic plan providing internet and TV. I asked if it would be possible to include the golf channel or ESPN since our costs were going up so dramatically and was told that would be a preferred package and put us…

It was bad. The supervisor Nicole located at the Texas location is rude and unprofessional. She would not help me with my issue.

By far the worst experience and regardless of who you speak to or chatting with they are rude. I practically was told take it or leave it. The first guy would not let me speak he just wanted to be heard end of story then tried to turn it on me .

2nd just outright lied and said I've been given 5 promotions since December fals. so when I chatted with the 3rd she was the nastiest . Was speaking to me in a demeaning/condescending manner. As if I was an idiot...

all because I was asking for a price reduction for being a long term customer . since they came to the Lehigh Valley... and they do nothing for commited customers all they want is your money and to be heard and that's it. the worst!!!

Experiencing no cable problems intermittently since 12/14/19. 12/16/19-12/19/19 no service. 12/19/19 service came back on & I canceled tech visit.

1/09/20-Calling for assistance is a nightmare, i.e. being placed on hold & representative disconnects, Every call takes 2 to3 shots to finally get help. 1/11/20 Tech replaced cable box, never checking to be certain all was operating properly, a 2 minute appointment, assuring all was fine. Upon turning on TV later in day, I discovered my favorite channels were not available. Again, called service & was advised tech had not followed-up to be sure channels were available. Phone representative was able to get them back on. Another example of the lacking service. the techs over past 2 years are slipshod & a 2nd tech needs to finish the process.…

I called in early November to cancel my services. I asked if I could pay my balance for the month of November and then have my services cancelled after that, no charges for December. I was told I could and to mail in my equipment after.

I receive an email today saying I have a charge for the month of December and my services were not cancelled. I called RCN again to ask what was wrong. The customer service I received in this call was ABSOLUTELY THE WORST I HAD EVER EXPERIENCED IN MY LIFE.

the person I talked to was unbelievably unprofessional, refused to let me speak to her supervisor or anyone else, and also didn't even cancel my services as requested. I had to call (and wait on hold) for a THIRD time, before finally talking to someone who cancelled my service as I requested.

And I am…

1) I had to wait in the phone for about 40 minutes. then when they redirected my call to the appropriate tech, i waited another 30 minutes before giving up because i had to go somewhere. Called back, another 30 minutes. This is ridiculously poor service from a corporation that charges too much to begin with for internet and tv

2) I was cancelling my TV. Spectrum would disconnect today and I lose the balance of my month already paid, but said i could keep the service until the end of my billing cycle. Sure! Let's do that, said I. "All you have to do is call back closer to your billing cycle end-date." Oh my, and spend another hour waiting for the privilege? I don't think so. I asked them to program the cancellation for the appropriate date. "Sorry M'aam, we can't do that." I call BS. OF…

I have been a loyal customer of Spectrum for 10yrs.In the past yr my bill has gone up$59.00, not acceptable.

I CALLED RCN AND ASKED WHAT I NEEDED TO DO TO TURN MY SERVICES BSCK ON. IHAD BO NOTIFICATION THAT MY SERVICES WERE BEING TERMINATED. THE REP TOLD ME TO PAY $165 and they will help me with a payment arrangement.

I told her I get paid every two weeks. She took my payment then said. We can hold ur around for 7 day’s. I was so upset. Why the hell would I pay almost $200 for only 7 days. This rep knew I wasn’t going to get a grace piriod if two weeks and she took my money anyway.

I asked to speak to the manager and she told me she would take my number and someone would call me. She lied again!!! No one called me. I’m sick of the lies and con games at RCN. They lie about ur bundle package.

They lie about on demand. And they will lie take ur money and then say u have to pay more money in 7…

I have been an RCN customer for close to 20 years. Yesterday I received a bill for a $26 increase per month for the internet service I purchase from them. The bill stated I was going from $46 to $72 per month for the same service.

There was no change in speed, home equipment, etc... I was told that cost do go up... This is extremely unacceptable. After 3 long phone calls they reduced the charge from $72 to $58 plus taxes. I'm told they are reducing my bill that's the best they can do.

This is not a reduction from $46 per month its an increase and a reduction on their outrages inflated bill of $72. So I now need to pay $12 more a month for the same service. This is not right.

I asked for a detail IT list of equipment that's been upgrade / installed to support this increase. I doubt I will…

This is not a real complaint. I recently receive a letter from Kathleen Griffin, VP of Marketing. She was informing the subscribers of the fact that Spectrum has just increased our internet speed at no additional cost to us. I just paid my bill and it was 9.4% higher. I would just like to inform her that she may want to check the timing of future communications of this type. Thank You

Gary

Customer -Thomas E Reece Address of Service- 2294 Lake Galion Road East - Galion, Ohio 44833-9729 ----------ACCT # 10202-459223603-1001------------

(855)707-7328

Thursday Oct 3rd @ 10:00 am- I called to have cable line taken down off the side of my house - I explanned that my new Septic System was going to be put in on Tuesday Oct 8th and I didn't want the contractor to proceed until that line was removed off the side of my house-- so that the line didn't get ripped off . I talked to Ethan and he informed me that all this information was put into the Work Order # 356688723 The service tech will be taking line down the tech will contact me. I never did receive a call from the tech nor was the service job done

WORK ORDER # 356688723

SATURDAY OCT 6th @ ________am - @ 2:00 pm…

RCN claims to have great customer service that’s a lie. I called them about my shit off notice and begged them to give me 4 day extension they told me “ the computer won’t allow us to because u haven’t been a customer for 6 months u signed up in June so we can’t help u.

FIOS WOUL NEVER DO THIS TO ME AS A CUSTOMER!!!! I should have never left. I was suppose to get phone service and 3 TV set up for the price I was quoted. Instead I have NO phone only 2 TV set up and my bill is $150 I was quoted $150 with the services I wanted.

The installation guy ran his mouth and was at my house for hours!! And I didn’t even get what I wanted. I’m so disappointed that RCN treated me like a nobody just because I started a new job. I can’t help when I get paid.

But if they shut off my services for a lack…

I have been a loyal customer for 43 years. 08 and request adjustments be made to lower my bill. I was told I could downgrade from a GOLD package which I never asked for (apparently my promotional package rate ended over 5 months ago) and I was given the gold package.

46 a month which I accepted until I shop around with different providers for a reasonable package and a company that appreciates my loyalty. Basically, the Supervisor Thomas told me to go ahead! No adjustments were necessary, he would be happy to cancel my subscription when I was ready.

46 rate does not exist. Today, again I asked to speak to a Supervisor, they are all busy, and not available and was promised a call back. Your company no longer provides the customer service they used. Everyone seems to go thru the motions as…

I have been in my apartment for three years and in the three years RCN has been out 3 times. I would make it four, however, I cancelled my cable 9/18. RCN was at my home Monday September 16th. The rep said that it was the battery pack and the box he had would solve the issue.

Went to turn my TV on 9/18, and guess what, no cable. That was the final straw. Called RCN and they said they would send someone out. That was when I lost my temper. You mean to say that I have to take off another day because you people can't do your jobs properly. That will not happen.

I said if you have a Saturday appointment fair enough. They didn't so I cancelled the cable. Then they said that I have to drop off the equipment. I don't bloody think so. They said they will send a mailing label.

However, I still…

Regarding channel 43, History Channel, Knife or Death. Unsuitable for both adults and especially children. Cruelty to animals is inhumane, obscene and disrespect of living creatures -questionable programming with graphic abuse of animals.

m. in the morning and all of a sudden the cable goes out I was pissed off because this is the third time it happened, I called customer service to find out what was going on because my Wi Fi was down also, and

I was told about some cables that was being fixed, and it would be on in about 3 hrs, I said OK, nothing happened the hold day and I though the service was still down, the next day Sept 13, 2019 I was still getting no Wi Fi so I decided to reboot the cable box, and it finally came on, my problem with RCN is that you are not told when your Service is back on and that is annoying, having cable today is not cheap and

the Consumer should be getting top notch service. This is travesty.

I have been a loyal customer with RCN for over 12 years and for those years customer service has always accommodated my requests to receive discounted service.

However, this evening Art (badge number 55483) a customer service supervisor or manager said NO. He would not extend a 6 month loyalty credit of $15 to me. He suggested I cancel my service with RCN rather than trying to keep me as a customer.

I find this attitude repulsive and arrogant. Is RCN so confident in their business that they can shame current 12 year customers away? I am a simple man, with a modest fixed income and only ask to be treated fairly and not be abused when asking for help.

Well, both Andy and Art, if that's their real names, were extremely rude and unapologetic to my concerns. They simply said, NO, and good…

I called customer service on 8/27/19-HSG, West Texas Location. I requested to be prorated for internet service that I did have in August and June (maybe end of May). I was given a credit for August and was denied credit for June due being told that their “system” does not allow them to provide me credit that far back.

This is unacceptable-asking a customer to pay for a service that was not provided due to your equipment failure, not to mention the inconvenience of not having internet and the amount of time spent on the phone trying to trouble shoot the issue on both separate occasions and on both occasions the problem could not be fixed over the phone and a tech had to be sent out both times.

I then asked to speak to someone else about the situation and when I was finally able to speak…

My remote has not worked for 3 months. Therefore I am unable to use the service as promised. I have contacted them on 5 different occasions. The first time I called it was established through an over the phone assessment that I was in need of a new remote and that I would receive it in the next 5-7 days.

However as I stated that was 3 months ago and since then each time I call/contact them(last contact was this morning) I am told the same thing, that they are sorry and don't understand why it hasn't been sent. Today I asked for a Technician to drop off a replacement remote they said "no one is available", I then asked to speak with a Supervisor but was told "no one is available".

I am at my wits end that they can just steal my money but not give me service or the necessary device to…

Your tech person changed my user name and wiped out my entire account. I have made numerous calls, filed compliants and requested he corporate office address to no avail. My email was used to generate business so for over a week I have no access and emails to me have been sent back.

Internet is slow that's when it works it was ok for about a month now I don't get service or it's slow I'm not happy

I have been an RCN customer for 2 years and an email RCN customer for at least 10 years. I was getting at least 50 emails an hour saying failure to send abiout a week and1/2 ago. Thiswas the second time this happened.

I called customer service and received various remedies - change my passework, install spam control, advice to call Apple and after many frustrating calls I was told I had to change my user name by your agent. I said okay andthe agent changed my user name from ellenfriedman to ellengfriedman whereupon I lost all my emails, email to me were bounced back to senders and I lost everything.

I requested a service call and after 2 hours the technican said it was unfixable. So all my emailsare gone, people trying to contact me on my email ellenfriedman user name cannot get through…

We had slow internet and we payed $130 so we called them up and they said that they would decrease it and they said that the cable guy will come on Friday at 8-10 am so the guy couldn’t do anything, had so much trouble tryna figure it out then he said he will come that day at 4pm and then he called us and says Sunday 8am and

I just called him it’s 8:50 and he said that he will come today at 4-6 pm this service sucks there are slow they don’t know what they are doing. I’m very disappointed

I am taking the time ( and wasted energy) to inform your company that my perception defines your services as one of the most inept,unsatisfactory offerings that I have ever spent my money on. I implore you to investigate how many service calls I have made.

only to realize moments later that your router was installed in my modem. TiVo simply 'loads' endlessly until I have to settle for watching a alternate program or channel. so why do I have to perform 'technician' functions in order to receive what I pay for?

(on time might I add). Every time. I have every intention of relieving your company from the burden of standing behind your product and delivering the promise. Surely,you will not lose much because you vultures have a host of hard working people that you are scavaging money from

the twitter csr people told me that the only way to get justice of not paying more and more every year for aging equipment was to buy my own modem. So I did. 0. so when I called to connect the modem, Nicole, failed to tell me that my modem I bought for $100 was not compatible with my service that I was paying for.

so I went from 330 mbps to 25-50 at best mbps. march 28th until now. after back and forth with the twitter crew, which are completely worthless, they ignored the issue just telling me what I needed in a modem.

never once offering to find out what happened during my call to set up with Nicole on March 28th, 2019. never ever tried to investigate, just kept telling me that I needed a different modem. So I have been over paying every month for minimum 155mbps with a bump to 330mbps…

We lost all WiFi and internet service due to bad installation Of eero services That occurred on June 30 2019 And calling that Wednesday night they could not get us service until a tech could come out Saturday July 6 We were not able to watch any of the televisions in any of the rooms and I could not log on to my pc to pay bills Terrible company, and to think , I was cancelling my service and they promised me better service an increased the cost of my bill, me and my family are very humiliated .

We are very distressed at the decision by RCN to drop MASN service. We live in Watergate South (a residential building of 250 units) and RCN is the dominant provider of internet, tv, and phone services. Many are Nationals fans, as we are.

We enjoy watching Nats games throughout the baseball season. To have Nats coverage eliminated without notice in the middle of the season is most distressing. If this decision is not reversed quickly, you can be sure that many of us will change our service to another provider.

I got a new cable box today. When I turned on the tv later, I couldn’t change channels. When I called, they sent a signal to my cable box. Now nothing works. I have been on hold for a technician for well over a half hour.

Promised a visa gift card when I signed haven’t received it yet the sales and office in Boston very unprofessional.

I wanted new service with RCN as my provider. I chatted with customer service not once but twice over promotions that were online I do understand that she told me my location was off so I go ahead and fix it but the rudeness that I was spoken too unbelievable.

I hope this customer service agents are not talking to everyone in this manner. But I also understand it’s frustrating on both ends. At the end I told Amanda I will have someone call on my behalf. All I wanted was questions about promotions what deals RCN can provide for me how can they help me make an easier and better choice.

But everything that was repeatedly told was this is what’s available and this is the price take it or leave it in other words. What an impression. I have the whole conversation but this last two screenshots…

I have been a long time customer but when I was getting repeatedly higher bills, I requested a reduction. 00 on 4/1/19.

However when my bill came in it was even higher and the RCN rep named Margaret, #013916, said nothing had ever been changed on my account. I was so disgusted that I will be changing my service. So all the time I spent on 4/1/19, was actually for nothing. My acct no: 6201-0338383-03.

I’ve never experienced customer service as low as this. I had to reschedule or take off work for three different appointments where the tech only showed for 1 (the initial appointment). He left balled up wires, eero, and modem thrown in a corner

I depend on WiFi to work from home. This is so unacceptable.

There are two promotions that were advertised by RCN recently. Page 2 takes the precedence over page1. page 2 has the latest promotion. It is obvious from the promotion that both showtime and movie channel are included in the bundle.

Also the equipment charges included in the bundle. If you see the promotion on page1, it clearly says the equipment priced separately, whereas the latest promotion says in the fine print plus equipment. I do not know whether the billing Dept.

has a copy of this promotion or simply trying to ignore and bill whatever suits them. It is very important to bring to your kind attention that before I got your service I checked with the customer service whether I will be billed for router/modem.

the answer was definitely NO. I like to make it very clear that I am…

I have had an ongoing case that has been going on the best part of two years, An Grievance was out in against myself and other members of our team. I have been removed from my place of work since October for what we were told was going to take 4 weeks.

I have to constantly ring up my union rep or send messages to find out what is going on, the rep does not keep in contact unless I contact him. I feel like there has been no support what so ever from my rep.

He has had some time off due to personal issues but didn't advise to get a replacement rep. I no longer wish for him to represent me. I would like to make an official complaint against the trust for the way that this whole thing has been handled Again the information has not been forthcoming and very little contact from the ward itself,.…

For two months in a row RCN has tampered with my bill causing me a past due balance. In February I was at their office in Arlington, MA paid the bill in full and picked up a modem. How is it possible the next bill I get has me owing a past due balance of $85 dollars when the bill was paid in full.

Also, I was told on the telephone when I called them about the past due amount the man told me they would never give me the modem if I had a past due balance. Again this month I have a past due balance when the balance was paid in full.

74 per month for my cable which has not been honored. Every time I call they tell me they can't do anything for me. They have done this two years in a row constantly raising the price they say they will lower and it never happens.

I think it's time to file a…