Time Warner

Any company censoring OAN needs to be boycotted People are tired of being censored !!!

Service goes out constantly, but they have as monopoly on my area and they are my only access point to the internet. Their customer service are awful, their equipment is awful, their service is awful, their morality is non-existent. They are the decay of our infrastructure personified.

To Whom It May Concern

I’m confused.

In 2019, I received a letter from Cox offering a 2 year no price hike offer and opened service with Cox in April 2019.

On December 17, 2019, I noticed I was being billed extra for NetFlix. I had previously signed up for NetFlix and did not realize trying to access it would create a second account with them. I spoke to Cox support and they told me to call NetFlix to get their service removed from my account.

However, my January 2020 bill still showed a charge for NetFlix, I called on January 13, 2020 and spoke to Keyla who was helpful and said she had found where NetFlix should have been removed from my Cox account and she removed the charge from my January 2020 bill. I then confessed confusion regarding what seemed to be a higher bill to Keyla who…

Spectrum changed their channel selections in the Digital Tier II package we have. It deleted the Outdoor Channel from our TV. They want us to pay for an additional package each month so we can watch a channel we have had for years. Price gouging!

I called to complain and they told me they will do nothing and if I want to see that channel I have to pay another fee each month

OVERCHARGED WITHOUT NOTICE

DEMAND LETTER SENT TO CORPORATE OFFICE IGNORED

SOMEBODY NAMED RODNEY CALLED ME TWICE AFTER HOURS BUT, COULD NOT OFFER SOLUTION

On Nov 25, 2019 we hired a contractor to start a driveway for us. When he got 2 inches into digging he came across TV cable and it got cut. He took pictures of the cable and where is was to begin with.

When I called to report that the cable needed to be moved they said it would the next day before they could do that. So after we noticed the cable was out I called and their response was we can’t get to it til tomorrow between 8am & 5pm.

After calling again they scheduled us for between 2pm & 3pm Several neighbors had all reported no cable one neighbor said that she was pretty sure it was from us digging for a driveway. We was told the next day when someone came to fix it because it was more then 5 people out it was considered an outage they had to get someone else.

The should have…

00. 00 a yr. Spectrum is a very greedy company. Do not call them they will not listen. If I change companies I will have the same problem down the road. 00.

I was told on 9/27/19 by one of your customer service representatives that I had until 10/9/19 to return my equipment so I scheduled my new services to be changed the morning of the 9th; your equipment was returned at 10:03 am on 10/9/19; receipt #9918346 / account # 907412902 / Chris Williams. too late to reschedule the new service.

his response was "perfect timing" (cashier #20224399). I was paid in full with Time Warner/Spectrum. I was charged from Oct. Nov. 8th. I was told that I could not get a refund for that time. I would appreciate you checking on this and refunding my account for $175.

I should not be charged for this as the equipment was turned in on time. My contact information is 843-421-6392. Thank you, Chris Williams

Every time I have to call Spectrum I cringe. Customer Service is horrendous. They leave you on hold anywhere from 15 to 20 minutes. I asked for a supervisor because the idiot I was talking to was rude and trying to talk over me.

I asked to speak to a supervisor and she refused to let me do so. They used to have the option that they would call u back if the wait time was too long. No longer. Can’t express how much I hate this business!

We pay for this company to come and dig and run a camera to find out that you made damage to our water line and it fixed We pay $1050.00 Cas # 227362

Have waited a month for company to fix weak signal/low level at tap and many phone calls and technicians sending in maintenance form requests and nothing is being done to fix problem. Promised to fix First part of August and still nothing being done.

Technician came Out today to hook up 2 More cable boxes due to a new addition Of a mother-in-law law suite. He did not want to do the work. He called Me Twice to try to talk Me out of It. My mom was here.

My contractors had to keep Pushing him to do it and my 2 guys did all the work including climbing under the house! Then he left a huge mess! Their is a huge mess where the line is hooked up and he was here for over 3 hours..

and late to begin with. Let The old Line across the driveway and left trash in the yard and didn’t cover box up. I would like to have his repaired ASAP. And I do not want him back here. 704-224-9052.

Left No work completed Form nor had to sign anything. Here are pics. My contractor picked up the trash himself so my daughter would have somewhere to park- the line on…

I am a very upset and dissatisfied with yours poor service of Tv, Internet and Phone since 01 July. 19. I sent complaint to you yesterday and service is as before blocked. Today the blocking happened three times. I am sure that the blocking is made intentionally because one ghanel 557 was available today which was not yesterday.

Yesterday was available channel 545 today was blocked. This channels was blocked as unavailable before tray later. The internet is disconnected the light "Voice" IS OFF on modem. The phone does not have dial signal, the is "no line". This total ignorance of responsibilities to restore immediately.

i do respectfully demand of assurance of uninterrupted services. Do not make to condescend and do not ignore klients. Sincerely, Teresa Zukowski Andrew Zukowski

My Tv, internet and phone are blocked and disconnected 2 times per day since July 01, 2019. The phone has -NO LINE. The modem has VOICE light - OFF and phone is disconnected, internet is disconnected as well and Tv does have few SILVER PACKAGE channels.

We did complaint many times to Spectrum technical assistance without of effects. The blocking and disconnections are happening again and again. The technicians were coming few times to check the installations and devices. Always the devices and connections in ours house are okay.

I think that the blockings are coming from line outside far from our house and outside box. I do respectfully request for your effective action to eliminate these disconnections or blockings. 00 every mount. Sincerely, Teresa Zukowski Andrew Zukowski 378 Shell Ct…

60 month . Myrnie Hoanzl

I have been asking for my past due date to be changed just a couple days so I wouldn't get shut off every month. That didn't happen, then in July my past due date was after the 3rd of the month so I figured finally.

I paid past due on July 8th then 23 days later I'm shut off. I have asked this company for help. Always paid my bill even though it was shut off. I am disabled and have limited income. I think I would rather go back to dvds then to be treated this way by your company.

My service is off now and I asked for help way prior. 00 payment 23 days ago and I'm shut off today.

We were changing our tv package to the spectrum choice. We were on the phone over 3 hours trying to make the change. Each time we talked to a rep. and got close to finalizing the call would drop. each time we called back we would get a different rep, and no record of the prior conversations.

So we had to go thru the hole process again. And each time we would give the rep a call back number no one called back. Each time the price on the package was different. Not really very good customer service.

I always pay my bill on time. Recently I received a bill for two months(May & June). I had already paid the May bill so I called time Warner. They told me my check had been rejected. Why were we never notified that check was rejected?

Also one representative told me it had been returned to the bank so I called my bank. No check had been returned. The next Time Warner rep. told me it had been destroyed. I have never in all my 74 years have had a check rejected or bounce.

Needless to say I am very upset by this. If ever a check of mine is rejected PLEASE notify me.

Your tv service is bad some of the stations digital picture does not come in and we lose pieces of the show. You should pay people back to keep this terrible service. You charge so much for bad service

Since 2/28/19 bill I was promised every Month to date that my bill would be $134.56 for a year. I am on the phone with TW every mth for hour's and my bill is always more . My svc's are fine but why am I being lied to every month PLEASE HELP ME !!!!

V I WILL NOT HAVE NO PROBLEMS . IT WAS GOOD AT FIRST . MY BILL HAS GOING UP IN UP . I TOLD THEM BEFOR I TRANSFER I HAD HARDSHIP MY HUSBAND PASS AWAY IT HAVE BEEN SO HARD FOR ME I ASK THEM WHAT HAPPEN WHY MY BILL GONE UP .

IF YOU LOOK AT THE NOTES IN RECORDING YOU CAN HERE ME ASK FOR HELP I HAVE BEEN LIED TO THAT ALL DIRECT TV DID. ALL I ASK FOR SOMETHING THAT I COULD PAY ITS ME KNOW MY FAMILY JUST ASK FOR HELP .

00 IN HAVE GONE UP 8448300500979064 114 S CHESTER AVE COMPTON CA 90221 4242043742

99. 99. The taxes for service in October were too high over $12.. Please correct the charges for the internet and taxes. 99 ! i am over 70 years old and request for adjustment of prices on my billing statement. Account #10202-011240912-4001. Thank you, Teresa.

What happened to the MLB channel tonight (9/27 - 8 pm)? It's a blue screen - no picture. Not happy - terrible service.

Today, I contacted Spectrum TV from a mailing that I received in the mail. The Sales person that I was talking to who's name is Jermain. 36 per month including everything, and taxes, and locked in for two years. 33.

I don't know what kind of training you train your people to do, but this kind is a BIG RED FLAG for me to stay away from. I sure sorry that I cannot do business with your company. Is what is bad is that I have a son daughter that also was going to change.

They were going to after I made the move. Thank You Bill Martne

So I watched Samantha Bee last night and now I am done with Time Warner. No need to wonder now what you publish as acceptable speech in your code of conduct. I would love to get a look at your harassment policies as well.

Bet morale is just over the top with the leadership your executives provide. Where I work we have zero tolerance policies that are for everyone......

What happened to inspiration time with Mel Farmer? Looked forward to this program every Sunday.

Hello,

We have been experiencing so much difficulty and spending way too much time just to order a DTA box for our residents. Atria Rancho Park has a bulk account and our company pay for our residents basic cable. We are a licensed Independent/Assisted Living community enhancing and promoting a fulfilling lifestyle and independence to seniors. Part of our service is to provide them the best provider of cable service in our area so they can watch their favorite shows. Time Warner/Spectrum has been our provider for so many years now. On and off it's been stressful and time consuming for Rancho Park Admin Assistant to order a new DTA boxes for our residents. Since Time Warner/Spectrum requires individual acct. for all DTA boxes, we have to change and call for a new box every time a resident…

Time Warner Spectrum cable is giving me billing problems. I have too many problem with this company and with my bills.Time Warner keep giving me negative information on my bill and arrangement and charging thing to my debit cards that I did not approve them to do.

Recent activity will be applied to your next month's statement and is not. Here is what I am saying to you that the past there payments was declined I did not give time Warner Permission to run these payments and if keep my account with charges. I made a arrangement to pay 179.00 On October 3rd and the arrangement on September was suppose to have been removed how ever it was not removed. Now I have another Declined payment.

There need to be credit applied to my account for them charging my card for money when they where not…

I have been trying for a full week to set up service for internet and phone. Have had appointment (confirmation #11294834), left work no show. Called support. They arranged to have a tech come in 30 minutes and call before he got there.

No show no call and customer service was to call back to make sure they came. Payment for installation has been made; no one can find an account in my name. Customer service was going to speak with a supervisor, schedule an appointment, get to the bottom of this, call me back.

None of those things happened.

My appointment changed twice left work early then took a Monday off 2x and nothing no care to provide the service I need been with time warner for yrs the agents and e not well trained and mess up my appointment dates pathetic!!

My grandfather was a TWC customer for many years, I was designated to manage his account; sadly he passed away last year. I have been paying the bill since then and thought it's best to correct the account by changing the account in my name.

I spoke to three different agents on different occasion and was assured the account change will be invisible and the recently upgraded promotion pkg remains unchanged. In other word, they'll grandfathered the promotion plan to me. All these said and done, they lied.

To stay with same plan, my monthly will increase by 35%. They refused to own the problem and pretty much told me "you're screwed".

I'm am VERY unsatisfied and very disappointed with Time Warner Cable taking full advantage of their customers being the only Internet Service Provider in my area. "Oh, we are sorry that we can't provide you with optimal service. 00 for the day of sub par service for your inconvenience and have the AUDACITY to charge you ONE HUNDRED & EIGHTY-EIGHT DOLLARS a month"?!?!?

I'm canceling my account with them first thing in the AM! Their Customer Service Reps are incomprehensible and their tact in customer relations is atrocious. I am calling ‪#‎Apple‬ to get Air-Port Extreme WiFi!!!!