Cable One

Really getting tired of the internet going out in the middle of the night. We, along with many others, have security tied into wifi and internet and this company constantly pulls this crap at midnight or later and you hear every time on their phone line we are doing emergency maintenance or upgrades . BS if anything ever gets taken on out property during this crap and out security is out because of this Im suing spark light or cableone or whom ever owns this awsome reliable bs they advertise.

Last week 12/6, I called to schedule a service with my 2020 trail boss because a few lights came on my dash while driving. At the time of this call my Truck had 74,850 miles give or take a mile or so and asked to bring my truck in to have the service lights looked at.

At the time I was not aware that my truck expired at 75000 or I would've brought it straight there. I was told that they were completely booked for the week. A day or so later on the way home from work while driving, the lights on my truck showed "brake system failure, speed limited to 62" so at that point I brought the truck in and

left it and they said they would get to it as soon as they could. At the time I brought it in they are telling me the truck was at 75, 300 which the 300 miles were driven in the 2 days that they…

I have spent 3 hours on the phone trying to get help to resolve a billing issue and was told the problem was rectified but it has not been. My bill for Internet with one Tv and one computer was quoted as $63 per month.

Now i am being billed per your agent for a home phone I don’t own. Please escalate this to upper management, as I am paying $63 a month and the bill is $83 and I don’t want my credit to be affected.

I do not have a home phone!!! Just basic cable! Helen Andrade

At the Texarkana, Texas location I called to inquire why our internet got cut off after making payment. I was behind a month but paid in full on January 15th. The lady I spoke to was Donna. She was very rude, inconsiderate, sarcastic, and unprofessional.

” After this comment was made I requested to speak to a supervisor/manager, she said one was not available. I then requested for corporates number, I no longer wanted to talk to someone who was of no help. This office has always had horrible customer service, I request that something be done about this, the customer service needs to be more professional.

Cable one has been very bad for a very long time. I sit here again on a Saturday night in Dumas Tx watching the screen tile over and over. When I have them come out they claim I need new under ground cable from the alley to the house.

The alley has been marked twice for trenches to be dug. Nothing ever happens. From what I understand a contractor does the trenching. I would think cable one/sparklight could invest or rent a cable trenching machine, I have never wanted a dish on the roof, the time is getting close to try something else.

I enrolled with Spectrum Cable service to receive; Internet and TV for $14 monthly,7/25/19. 04. I never requested to get premium package nor telephone service. Spectrum Cable overcharge for services, that I did not sign up for I only requested for Internet and TV.

I spoke to the Spectrum Cable Customer Service Specialist, Chester in regards to my account on 9/26/2019. I informed Mr. Chester, that I was not able to pay such an outrageous bill for services, I never requested nor authorize Spectrum to provide me with services unnecessarily.

I was only covering for the services, that I was interested in. Not the Telephone service Spectrum added to my account. As of date, Spectrum Cable has been contacting/texting me regularly, to pay the remaining balance of the bill. I can't pay for an…

So, 2 weeks ago I called cableone because my email wasn't working. After waiting for 30 minutes for an answer, I was on the phone for an hour with a rep. They told me that it was Verizon's fault. I called Verizon and they assured me that because this is happening on my pc and cell phone that it was a problem with Cableone.

I called again today after waiting on hold for 30 minutes someone answered.... after an hour on the phone they couldn't help ... again, it's verizon's fault. I called verizon and they called while I was on the phone... after 35 minutes they answered and we explained the problem....

after waiting on the phone for 20 minutes they hung up and didn't call back.. they had my number. The verizon rep called back and as soon as he explained the problem they hung up on him. I…

I was a loyal happy customer for two years with auto pay and all of a sudden i have my internet turned off due to nonpayment. no! I was on auto pay! NO THANKS!

com Subject: I have Multiple issues breach of contract, data usage, maintenance issues, billing, and Modem hacking. Date: June 11, 2019 To: Director of Complaint To whom it may concern : I wish to complain about my internet service my account number is 121338966 that I subscribe to in December of 2017 or earlier I’m not sure you can research my account for the exact date of my subscription.

My current internet service is not the one that I agreed on due data usage and hacking. 85 per month for just internet service I am a retired veteran on a fixed income I can afford that kind of internet bill.

I am complaining because of maintenance, data overage charges, billing, and modem hacked. I will address the maintenance…

I have had the worst service since I got service 6 months ago. Temp cable not buried for months, interrupted service. Last week a tech named Leon came and fixed my issue, however he did say I was going to get a credit. I never did!

Richard Estrada reaches out to me but NEVER followed up with me or my question regarding a promise to credit to my horrible service. I just paid $161. And they want me to pay an additional $90 to restore a service that wasn’t working?

This needs to get resolved ASAP! The call center is useless and doesn’t know anything Please respond James

My Account # 100868785 I am the former owner of AGI Insurance & Financial Services in Aransas Pass, TX at 406 S. Commercial Street and a customer of the local CableOne company for 14 years. I decided to retire on November 30, 2018 and permanently closed my business.

Upon contacting the CableOne company regarding the imminent closing, I was told that I would be penalized for breaking a 3-year contract I had with them. 84. I called a couple of times trying to work out something with them considering that I had been with them 14 years and was always a loyal customer who even had my monthly payments on a bank auto-draft to insure that I was never late; it was to no avail.

I spoke with several persons at their billing department and I was told that there was nothing that they could do for me…

I am so very disappointed with Cable one. I have been a loyal customer since August of 2012. I made my past due payment (from December) today and I found out that they had permanently deactivated my account. After I called to see if we could waive the $150+ reconnect fee, the very kind customer service woman informed me that it was not possible and if I wanted my service restored, that is the amount I would need to pay.

I honestly wanted to remain a customer of Cable one, but apparently I'm not that important of a customer to them. Sad sad day.

Ever since you screwed with the e-mail, I can no longer get my personal list (it's there, but no place that you can send the contacts to) to attach to my e-mail?

Also, your new system sucks!! Nothing works right, and is imposable to figure out what or how to do most things. It won't let me change my format, as the one I liked the best is NO longer my favorite, as I can't do simple things?

As it is now I am seriously thinking of changing my e-mail. Some how I figure is complaint will just fall between the cracks anyway.

The rubbish garbage cable one internet service stinks in Texarkana,they have been trying to fix issues with internet service since the god knows what century. 11/12/2018 and counting.now the upload too slow. They might need to download real technicians from elsewhere.

My cable was pulled off the wall by tree cutters next door. My cable has been lying on the ground in my driveway for three days. I had an appointment. The cable company called to confirm my appointment and I did.

About thirty or forty minutes the tech called and I missed the call. I called back within about ai minute. They give my appointment to someone else after I had waited three days for them to come. If I had not called back within a minute or so I would think they had a reason, but that is bad business.

It is also bad business for a customer to have to wait three or four days to have their cable fixed or restored. Now they are telling me that they cannot give me a time that they will come and I will just have to stay at home all day waiting on them.

The lady on the phone said that…

I've been trying to get service since January. A tech has been out and determined that the cables are old and need replacing in the marina (Grandpappy Marina). I've left multiple messages for someone from the Sherman, TX office to give me a call with an update and to-date no calls have been received.

Cable One's payment website screwed up 22 Jun 2018 while paying my bill via electronic check.

First attempt it showed errors and didn't go thru. Backed out of system and tried it a second time and it went thru as it always has for the past 8+ years. Called local billing office today. They said, well it will take almost 30 days to refund that double payment because it was paid by electronic check. I CALL BS!

You can take my money in 5 seconds but now tell me it takes 30 days to get it back!?!?!?!? You have NO right to hold that payment hostage when the fact is YOU caused the error, NOT ME! I suggest you find a way to fix that BS and refund my payment IMMEDIATELY that YOU-Cable One made without my authrorization!

I authorized 1 payment, your system took 2.

I keep getting junk mail that I have repeatedly unsubscribed to and it gave me this address which brought me here. This is the address I was given: "ce_phlddlqqrk_xslohands{a}cableone.net_o-gllf-o45-11ea4a7f55584578a13e14efe54bf30c@optout-complaint.com"

Please deal with the repeated offenders. There should be some way that Cableone email would allow blocking of this sort of email. I have called you in the past regarding this with no successful resolution. Sending this crap to spam file has no effect. There should be some way to block spam.

Cable One Contact Us FacebookTwitter

3RD NOTICE

During your most recent billing cycle, you exceeded your data plan of 600GB of data. Cable One

Dear MANUEL CARBALLO:

As part of your service, our system monitors data usage to ensure you will enjoy the best Internet experience possible. This is your 3rd instance of exceeding your data plan and you must select a new level of Internet service which better suits how you use the Internet. Your previous instances of exceeding your data plan were communicated via emails, in-browser notices, and/or a 1st class letter.

Your Family 150 Mbps HSD Plan service gives you up to 150 Mbps download speeds, up to 5 Mbps upload speeds and a 600GB data plan, which you have exceeded for a 3rd instance, and used 809GB of data during your most recent billing…

Never on time ive been giving the wrong date for install by a representive of cable one and when i went to the office here they had six trucks and men in the back of the fence joking with each other and i missed work to meet them like they said for today yet they booked me for the next day in the computer and said they had nothing available for today even though they had all the trucks and men in the back doing nothing they are incompetent and very unprofessional my rating for them is no stars

it all seems to start when you have internet and tv which i had for over 10 years and decide to drop the cable tv part, seems cableone is punishing us for dropping the tv then the internet gets all jacked up and ya'll keep bumping up the plans while steadily eating our data, and the data usage is completely eratic even though we what watch is a regular routine, it is psycho up and

down from day to day, i believe it is being manipulated, well, it sure seems it anyway, and what makes this not an isolated incident is because it is a regular pattern of many people, whom i know personally who have both tv and internet and drop the tv, you then your internet get's shit on by cableone. thanks

My complaint is as follows. Cable one knows there is not COX internet available here. And basically there i no competition here the same as Safeway so u can charge twice what Cox charges are for the exact same thing.

00 extra dollars a month. Do you not make enough money???????? What day would i have to cancel my internet when i choose to to not have to pay another bill. The only reason as i stated when i sent the bill duh i must find housing in Tucson so i can again get Cox internet.

This should be a crime. I want to know what day it is when i choose to cancel internet services so i do not pay more money than you oblige me to pay now. ADJUSTMENT RATE That is one big lol.............

Overall we have been very satisfied with our CableOne TV and Internet service.

However, I am writing to complain about the recent rate increases on my bill. My bill has gone up from $186 to $212 beginning in January of this year, an increase of $26. Most of the rationale given for the increase is due to the increase in broadcast surcharges.

However, this only accounts for an $11 increase. 50!!!! I find this amount of increase - an increase of 50% to be excessive and unacceptable.

Cable One doesn't value it's customers. They just removed a great channel that we have had for 30 years. They are always removing channels that we like. They don't ask or care what their customers want. Their fees are outrageous.

Right before Christmas Cable One seen fit to disconnect our internet service. Being that it was the holiday Season i was unable to pay. Directly after On Dec. I think that I have been told some untruths & compounded with added amounts to my bill for what You all would call lates payment charges and now still no internet.

00 Get the Services back and pay the remainder Jan 18. 2018. I trusted by faith the representative & payed the first amount. 00 back on her card as she was trying to help me out

my area has been experiencing a packet lose on internet for some time, I keep getting a run around from service even when they tell me there is a problem in my area and I have to take off from work just to be told by a tech that there's a problem in the area. I have called support a number of times, I have had techs out a number of times, the last tech out said that CORY a tech that came out before this one lives around the corner and is having same problem, and I have emailed.

I have done this several times and I am told by support and the techs that come out there's center a problem in my area

From: [email protected] To: [email protected] Sent: Thursday, December 7, 2017 11:44:31 AM Subject: Re: Your Support Request - SC0000020523553

Hello Michael,

Thank you for contacting…

First and foremost the account was charged twice they reversed the debit card charge called in and asks the rep was the cable about to be turned off and she said no because I was charged twice and each had been reversed. I stated these you guys error and please don't turn it off she stated that it was not going to be disconnected and give some days they act as if they didn't understand but

wake up and the cable is off and everytg Thing is done in the local office. Bull crap. I pay my bills on time and this is error on you part. The service is cheap and the customer service is even worse.

I made an appointment for them to come set up my internet on Oct. 25 between 1pm-5pm. Well my wife received a phone call around 2pm from cable one. When she answered it they hung up. Then a little while later, the same thing happened.

3:45 rolled around, so I decided to call them back. The lady I spoke with said that they were trying to see if someone was home, and since they didn't get a hold of us, the technician moved to the next job.

She said I had to reschedule, and that they can't come to my house for another week!

We have outages one or more tImessages every week. The local office says they are doing all they can. The corporate office says it us a local problem, and they are working it "as we speak". The local office says that corporate does not notify them when there is an outage off hours.

The corporate office says this not true. Horrible customer service. Very polite, but nothing but fluff.

The month of April and May 2016 my cableone home phone and Internet intermittently work. I have a special needs child and prefer to keep a home phone I have receive important calls regarding my child's appointments ad at this time information about the changes in medical insurance. Due to my home phone only working intermittently I am receiving these messages late when they call it states that this number has been disconnected or changed!

This gives the impression I'm not paying my bills! Today I called the cableone number to pay my bill on my home phone and it told me that this number has been disconnected or changed! I then use my cell and it goes right through starting with a message that my bills is ready and will be sent out in 2 days. Last month the message stated that thy new they…

My phone has been out of and on since Monday. When you call the Cable One customer service number to report it your on hold 30 min. Or longer, all that dumb music plays so when they answer the only thing they can say is we are working on it.

My question is how long do it take to fix this problem? They need better help from Monday to Thursday, no phone support does not make sense! I am paying for a service I cannot use.

Previously, I was a customer of all the services that Cable ONE provided. Due to continued price increases and poor customer service, I cancelled my services and retained only the internet and phone services. I thought this would be ideal for my budget. No...the corporate office decided to outsource the billing aspect that changed the billing cycle date for the customer. If you are looking for the cost cutting factor in your business, ask for customer input and review complaints from the subscribers. Maybe you will get it right.

Lastly, offer your employees customer service training where they learn to listen, rather than responding like rhetorical robots. Thanks for listening. I do hope this message does not fall on deaf ears and you will respond as time permits.

Due to my power and gas being shut down one week, I was charged over $200 to get those turned back on. I was not able to pay my internet bill. The service was disabled on Thursday, April 30th. I made full payment on Wednesday, May 6th! Not even a week later, I find out today that it is permanently shut down with me not having any warning!!

I'm sorry if my electricity and gas came first before internet. Now you want another $200 to start new service, well forget it. Your internet is slow, my son is now living with his dad because his internet is better (teenager, xbox). I have called tech support numerous times and have got no help just hung up. Now, I see why your ratings are low. I will be finding another provider with better customer service and dependable internet. I cannot rate my…

Make life easier by choosing Cable One as your choice of internet. I have taken the connection and found it a very fast and convenient. Cable One not only offer internet but also Cable TV for home or office purpose.

They have some amazing packages which is the best that I have come across so far. You can combine all three products as well and pay monthly charge to them. Such services are hard to find and I am amazed with the 50 Mbps at just $35/month plan.

I have taken their service and referred 3 of my friends too on Cable One. Great customer care as they tell us in detail about the plan and explain very clearly. Will continue to deal with Cable One going forward too.