Altice

Since upgrading to fiber last month I keep loosing WiFi connection to my Samsung TV. HAPPENING ALMOST EVERY DAY.

I was told the only way I can lower my bill was to have fiber installed once installed thru told me my bill went up 40!! There sales people are liars!!

I have an unstable IP address it keeps changing some times it says I am in saddle river NJ, sometimes it says i am in Philadelpha some time it says i am in Ohio. I call repair and they have no idea i ask if they can give to someone who can help they put me on hold then I am diconnected This has happening everyday. many time a day. I try to goto a web site for buissnes and it comes up can not connect cant find an IP address. I have called and asked about STATIC IP nobody knowes what i am what talking about.

I need help this is what i get

This site can’t be reachedwww.googleadservices.com’s server IP address could not be found. Try:

Checking the connection Checking the proxy, firewall, and DNS configuration Running Windows Network Diagnostics ERR_NAME_NOT_RESOLVED

I would rate at 0.5 but that was not offered. My complaint is mostly (90/100) geared to the bloated, over paid, unconcerned, just plain greedy CEO’s!

Had to trade our TIVO for this poor excuse of a box from Altice/Optimum/Suddenlink! My word, the tech who designed this probably thinks it is easy but nothing can be further from the truth! Definitely NOT user friendly to us older population! Figuring out the recording wasn’t difficult but having to reset the begin and end times by a minute is ridiculous. Really?!?! Doing a good job include OVER CHARGING along with a MILLION commercials. Explain how much money do you need to get from the lower masses before you are happy. Are there really different cable companies or have you all merged into one big conglomerate? Cable, in the beginning was…

I've been waiting 7 days for internet service...hey've had every excuse you can imagine...cause an accident occurred with the line...they promised me service would be connected 24,48,72, hrs...for 5 days (& counting)...the company I work for for 30 yrs & my family has been customers for yrs with you guys..Um trying to keep this here...between us..I am seriously considering going to another internet business ...the choice is yours

o whom it may concern ,

I am extremely dissatisfied with my recent interaction with your company. I called and spoke with two different agents. One agent named Sarah told me, when I expressed my interest in decreasing my monthly bill , after going over with her for almost 40 minutes she came up with a plan of $64 a month. After I agreed and thought the transaction was completed, She then said she needed to transfer me to another agent named Sam Who said he was a manager. Before she transferred me, she assured me she would stay on the phone with me, so I didn’t have to repeat everything we went through and break it down with the new agent. She put me through with him, and then told me that it was all settled and to speak with the new agent and left the conversation. . When I spoke with…

On 01/10/23, a guy in a blue OPTIMUM truck did not ring my door bell but rather banged on my door HARD. I wasn't expecting anyone so I did not answer; however, when my dogs began going crazy I noticed he had let himself into my back yard.

I pulled my screen door down to ask if I could help him, not once did he identify himself, state he was with OPTIMUM or apologize. Just non-chalantly stated he was disconnecting services. " He was very rude, not really concerned about acknowledging the fact that he let himself in to the back of my property without my permission then stayed in front of my house for 15 minutes.

I called OPTIMUM while he was still sitting there and they had no record of him being here but said it was not uncommon because it could be a contractor. Advised if I felt unsafe…

Been customer service it was suddenlink. Suddenlink service was nrver out orfown. Since rebranding daily outages of internet.

I HAVE BEEN HAVING AN ISSUE WITH A SIGNIFICANT POP UP ON MY COMPUTER SCREEN WITH REGARDS TO MY INTERNEY CONNECTION. AFTER SEVERAL DAYS ON THE PHONE WITH THE ADVANCED TECH SUPPORT DEPT, THE SCHEDULED A TECHNICIAN TO COME OUT AND DIAGNOSE AND REPAIR AT THE PROBLEM.

THE APPONTMRNT WAS DECEMBER 29 TH OR 30 TH BETWEEN 8;00 AM AND 11:00 AM. I SAT HERE AT MY HOME-OFFICE LOCATION CALLING EVERY HOUR TO GET AN IDEA WHEN THE TECNICIAN MIGHT SHOW UP.. I ENDED UP WAITING 4 1/2 HOURS WHICH WAS 12:20 PM AND ****NO ONE SHOWED UP, ** NO ONE CALLED !!!!!!!!!!!!

ITS OBVIOUS TO SAY THAT YOUR COMPANY DOES NOT VALUE OR APPRECIATE OR REALLY WANT MY BUSINESS. I HAVE CALLED IN AGAIN SEVERAL TIMES TRYING TO GIVE YOUR COMPANY ANOTHER TRY, BUT THIS TIME I WILL ONLT GIVE YOUR COMPANY A *** ONE HOUR SERVICE WINDOW…

Moved to a new area, only option for high speed internet is with Optimum (Altice). Scheduled for installation the November 28th, 2022, but no tech came and got pushed to next day. Tech comes next day but his work order is incorrect, so I call and have it fixed but they try to push my installation another 2 days saying they can't contact technicians.

I have the technicians info so I call myself and he comes to install equipment, but no internet access. Technician says to call them and activate service, I call and they can't get it to work. I try again on the 30th, nothing done and I get pushed to December 1st with another tech visit appointment.

Nobody came or called again. 4 days in and service has yet to start. Every call they just try to push off to another day, and they don't honor…

I set up an account to have basic TV self install. I was told by several customer service reps that I can self install. I was told to pice up the equipment and was refused twice when I got to the store.

I'm getting basic TV which is the coaxial cable. Lce been to the store twice and they refuse to give me the cable boxes. 3 customer service reps assured me that I was clear to pick up yet they will not give me the basic TV boxes.

I certainly plug in a cable . I set up and paid for service over a week ago and was told I have to get my house rewired. Yet, I've been told by several of your reps that I do not have to change my type of service. Please give me assistance. I'm extremely frustrated.

I thank you for your time. Have a good day and stay safe.

I have an internet account with Optimum in Tyler, Texas. The address of the service is 3400 Varsity Drive, Tyler, Texas 75701. We have had HORRIBLE customer service experience. The account was disconnected August 15th, 2022 & all equipment was returned and I DID NOT authorize, nor did I return the equipment.

It took 8 phone calls and over 8 hours, and 3 days to get the service & equipment in working order again. I was also required to pay a reconnection fee when I DID NOT RETURN OR REQUEST THE DISCONNECTION.

The account was AGAIN disconnected on October 23rd. I also DID NOT REQUEST A DISCONNECTION OR MOVING THE SERVICE. When I called Customer Service they said it was an error from Optimum & they would have to fill out a form to go to the service department to get it reconnected.

My son…

My DISABLED father’s cable box said hold, I called and they tried to reset it, the second box won’t even power on, was told a tech would be there between 2 and 5 that day after waiting at his house for hours called back at 5:10 and was told no one was coming scheduled appointment for next day.

Called back to speak with a supervisor was told a call back in 2-3 hours. Disabled man now without tv till god knows when, your company does not appreciate your customers, which are your paychecks !!!!!!!

net lost the ability to receive or get emails on her cell phone. It has been almost impossible to get someone on the phone (a tech) to help, endless wait times. The one time we did get to a tech we could hardly understand what she was saying because of her accent, she said she could not help us as we bought the Apple phone at Verizon even though we use Optimum for our email service which is working fine on our computer.

She went to Verizon and they said it is an Optimum issue so she went to an Optimum store in Bethpage where they tried to help her but said she has to call for tech support. It has now been a week and we are getting nowhere other than frustrated.

We have been long time customers, pay our bills on time, etc. Please have a tech that…

landline phone service has not fixed for almost a month and very irresponsible technicians from top to bottom.

I returned equipment to them in July of 2021 when I cancelled my service. I was given a receipt as proof. Despite having a receipt I was told the non returned equipment fee was still reflecting in my account and I had to present at a physical location to have this removed.

Despite asking several times for an email where I can just sent the receipt as proof. This was the poorest most inefficient customer service. Their monopoly needs to end on Long Island.

My day from hell.. thanks to Suddenlink. My initial problem was A problem with Tivo “ flickering” when viewing recordings. Contacted Suddenlink service initially and set up appointment. Issue was not resolved first time. Tech said there was issue with signal. He left.

Next Tech came out and said signal fine. Left. Next service guy came out today. Said he didn’t have replacement for Tivo. He said he had one in his truck that was the newer Tivo. He installed. Did not work.

Said he needed to replace Modem. Did that. Since then he was unable to get anything working. No TV, no internet… none of my TV’s have worked since then. My security is not working… my Amazon stuff not working. I’ve spoken to Service office three times today.

Was told tech would be out today again to fix. It’s 8:00pm now…

I was moving, spoke to Altice about transferring my service. I was paying approximately $130 per month, upon moving my partial bill is now $153 way more than my past service amount. My internet speed has been reduced and is having a negative impact on my job since I work from home.

To make matters work I spoke to a female agent who gave her name as Mariam who was beyond disrespectful. If optimum had been clear about what they were doing I would not have transferred service, I would have cancelled and chosen Verizon that was already on the premises.

I am so disgusted by this service after almost 10 years of being a customer, Optimum/Altice found a way to just disrupt my life by drilling down into my pocket while grossly diminishing the quality of service. I am sick to my stomach!

I have been calling Optimum Alice for 3 months for service issues and bill issues. 00 anyway. They refuse to remove it. I also called to downscale my bill which is extremely high and said that they did and now it is even higher than before.

When you call reps cut you off or send you to another department. I have asked for a supervisor but never gets back to me. I cannot resolve any of the issues and it only get worse.

I disconnect my service in March 2021 and sent back all equipment but Altice is saying that I did not send them back and has sent my name to collection. I have the confirmation that the equipment was received by their office and signed for by JMARIE.

Absolutely horrible company. Technicians came to check an issue. Got two separate bills afterwards, one for the first floor of my house, and the second for the basement. (No one lives in the basement). After almost 2 hours of waiting to speak to someone, I got transferred from one department to another because no one at optimum/altice knows anything about anything.

Last person I talked to was from the cancellation department and as I’m trying to explain the situation to him, he turned it on me and said I did so and so and that’s why there was an extra charge. I don’t even live in that house, my two elderly parents who are not tech savvy at all do, and he was telling me that they set up a different account. Total bs.

I started to get aggravated and asked to speak to his supervisor and he…

This company is fraudulent. 70 and gave me the worst service ever! On March 2,2021 I placed an order via phone with a sales person. I gave them my card. 72 UPFRONT, he never mentioned that I would be paying the taxes for the device (phone) that I was financing for $6 per month.

Additionally a number was supposed to be transferred and after repeating it twice, he entered the wrong number. I got the device on the 5th of March and it was not working. I was told to go to the Optimum store.

I did, they gave me the runaround story that the phone had not been marked delivered as of yet (had already been 24 hours since it had arrived to me via FEDEX) and how I would have to wait until Monday (this took place on Saturday). By Monday, the phone FINALLY came on, but it was the wrong number (I…

Account # 07715-421848-03-7

Address: 1705 E. Suffock Avenue, Kingman, Arizona 86409

My name is Linda Stroup and I pay our bill for unlimited data with our SuddenLink account.

The account is in my daughter's name Amy Rowe and I am an authorized user on the account, as I handle everything with the SuddenLink Account.

We added a phone a week or so after initial installation (2/3/2020) and it came with an extra 250 megabytes of data. NOW SuddenLink has started charging "Data Cap Overages" because they're disregarding the unlimited data we pay for (almost $100 month) and are charging us under the extra 250 megabytes that came with the phone modem.

I've called over and over since the June bill to get this resolved - with no satisfaction. I AM NOT PAYING FOR "DATA CAP OVERAGES" I don't owe.…

We thought Altice was the newer, better system. For 2 years all we have had was service that was mostly OFF. Only channel 12 or as of today nothing! We know all the reboots to try, we do it daily.

Tech is due this Wed. we will pull any/all and use all other services at our disposal. REALLY!!!!

5 HOURS FOR HELP. TECH SUPPORT FOR THE MOST PART DOES NOT KNOW WHAT THEY ARE DOING. HAVE HAD PHONE SERVICE OFF AND ON FOR PAST 4 MONTHS. THE COMPUTER RECORDING BLAMES COVID 19 THEY WERE GIVING BAD SERVICE LONG BEFORE COVID 19.

STARTED OUT WITH CEBRIDGE THEN SUDDENLINK THEN ALTICE BOUGHT OUT SUDDENLINK. WE HAD GREAT SERVICE WITH CEBRIDGE AND SUDDENLINK. PROBLEMS WERE TAKEN CARE OF QUICKLY. HAD TECH SUPPORT WHO KNEW WHAT THEY WERE DOING AND IF NOT TRANSFERRED YOU TO SOMEONE THAT COULD HELP.

OUR PHONE GOES OUT AND THEN COME BACK AT SOME POINT AND TIME. NOW WE GET CALLS IN BUT CANNOT CALL OUT. NEXT CALL I MAKE IS THE BETTER BUSINESS BUREAU .

If Altice is the new owner of Suddenlink Communications, I want to say that your Customer Service is awful. I have had no internet since Friday 07/03 and have traded modems in twice. Our local office seems to want to be helpful, but your Call Center and their canned responses and then scheduling a technician is deplorable.

I know this complaint will fall on deaf ears as you are not concerned about Customer Service, only the ridiculously OUTRAGEOUS rates you charge. I hope the Better Business Bureau puts the hammer down on Altice and Suddenlink.

have been trying for six weeks to get my refund with no help

On June 2, 2020 I ordered a phone from Altice Mobile. I was told it was shipped out on June 3 2020. My credit card was quickly charged. I have yet to receive the phone. I have spoken to 7 reps who send me to the virtual chat who then sends me to customer service who then send me to tracking who then sends me back to either virtual chat or sales.

I cannot get an answer from anyone. I want to know where the phone is or at least cancel the order and refund me the charge on my credit card. I am getting ready to file a complaint with the better business bureau and contact one of the TV news groups that help people who have been scammed.

What does it take to get a straight answer and why can't I get a real person at customer service instead of some virtual chat BS ?. It took seven phone calls…

I have internet thought to add mobile did not work tp transfer my ;one but they have charged me fir 4 mothsalthought I do not have service have called several times no one calls back and no one comes to live to resolve

Since February we have been getting just basic cable and paying for premium channels. also the wifi pops in and out every 15 mins witch drops you calls and online meeting. This is unacceptable.

I tried Altice Mobile. The service was spotty in the areas that I work, so I decided to cancel. On the website there is literally no phone number to call. The website says to "press the button on the right to chat" to cancel service.

Unfortunately, there was no button on the right when using either Chrome or Epic browsers.

Finally, I tried Internet Explorer, got the message box, chatted with a bot, and had to wait a considerable length of time to reach a human. Clearly, they are keeping their price low by offering bare bones customer service.

The lousiest customer service imaginable. It's the Altice MO not the reps themselves. I have all my media with them and I am so sorry I have. I have my mobile service with them Their web site lacks so much as far as guiding the customer to get problems resolved.

Their off shore reps , some not all, have problems relating to US customers. Not only that, online chat is the only service available. Altice closed all their stores! This is the biggest con job ever.

Waited 2 weeks for service. Man came and only gave me 1 TV hookup. UP, PHONE NOT COMPLETELY SET UP, MY ALTICE WIFI NUMBERS AREN'T SET UP, COMPLAINED HE WAS BEHIND SCHEDULE AND JUST LEFT WITHOUT SETTING EVERYTHING UP. I CALLED 4 TIMES ,EACH TIME ,THE SET TIME GOT LATTER.

NO ONE TOLD ME IT WAS CANCELED, I HD to call and ask. No phone calls or texts. I waited from 5 ton 930. Terrible Customer service .

Inconsistent service for 10 years and now no internet service for 10 days. 4 techs out and 16 hours of telephone time to distant 3rd party call centers. Commitments that supervisors to call back and no call in 6days from a supervisor.

Iphone8 plus 1. Calls dropped 2. Throttled streaming 3. Chat is a Joke 4. Can never find a signal. searching......

Altice shows nothing online to make a toll free number to change billing. Tried to make billing changes online dealing with automatic payment but the online system would not allow me to do so. This day and age I can't believe this company is so behind on online accessibility for your account setups.

My cable box voice keeps going in and out. I have altice 1. changed hdmi cable, checked it on other tvs and same issue. called numerous times on the phone each time waiting for 1hr plus. Had a supervisor come and troubleshoot box but he forgot to bring new box.

tried chat session and could not get on. I repetadly asked them to change the box and they wont. they do not allow you to go to the local site and exchange the box. it is very poor customer service.

It is impossible to get credit, even for having no service, even when cable was damaged and it was reported right away. It is impossible to get credit, even when all their officials confirmed that the credit fully approved for couple of month of not providing service but charging.

-ZERO....

I have not received a sim card

I changed my mobile phone service to Altice Mobile on j2/20/20 and my temporary number has still not been changed over 24 hours later. I have tried on a number of occasions to speak with someone at Altice both over the phone and online. 50 minutes later.

My experience is ZERO stars to be honest

net I can not get online to my messages. Three -four times I have been on the line to change my password only to receive the message of LOGIN/PASSWORD COMBINATION INVALID. I was on hold for 40 minutes on 2/18 before I hung up.

Today I told the tech that I will not waste anymore time on the phone to change my password and if not corrected at your end I will not pay the March bill. I know you can correct it at your end and if you can't close my account and credit what I have already have paid for February. John Coronna

Altice promised $80 credit due to a service call that was not required. An Altice rep told us to take back a box to the Optimum store. Once there told they can’t handle Altice box swaps. For the inconvenience Optimum promised a credit.

It did not happen on the 2/22/20 invoice. 07801-171222-01-7.

non existing customer service. The network sucks. they say LTE but its slower then 2G its a scam. I regret getting ALTICE and have been banging myself in head for changing my service provider.

I had attempted to transfer two of my cell phone numbers to Altice. I never received any follow up, but they started billing me thru autopay as if I had an account. I didn't catch for the first two months (my fault) but when I did, I turned off autopay. They have continued to attempt to bill for the past 3 months. What kind of company wouldn't catch that they have provided you with zero service?

They are impossible to contact without having their app on your phone which I'm guessing would require having one of their SIM cards. I think they know exactly what they're doing, by limiting access to any type of customer service they can make profits after people decide to cancel their service. By the way, the "$20/month for life" appears to add up to about $37/month after all the add on fees.…

I recently purchased a iPhone 11 from altice and I cant even find the word to express how displease I have been. I started having issues with dropped calls. My sister came from out of state. She tried to reach me by calling six times.

I can be on the phone talking inside or outside it makes no difference. I return to the store and said Probably just area nothing they can do for that. The call dropped four times when I was talking to the rep and thankfully he called me back every time.

We rest everything and still issue persist. He stated the store should be able to do something. He stated maybe it was some local outages on your end. It could also be the sim. Yet upon returning to the store nothing was done.

I have a business to run! Why should I be left paying for this over priced phone…

have bad picture on 2 sets in house have made many calls spent hours with techs and on our own have been told many false answers got nowhere with your reps When I asked to talk to supervisor told for the last 3 days they are not In or to busy I was told at least 15 times I am on high priorty and will get a call back from one asap Never got a call we had an appointment for thur we called thur morning to say it got better changed appointment for Friday got voicemail at 2:30 confirming told last night we have no appointmet told Monday is the best WE HAVE NO TV IN 2 MAIN ROOMS Please call me at 516-617-8798 joe ward 516-474-7364 lori ward 631-392-1686 home after5:00

Thank-you Joe ward

I want to cancel my subscription and have been trying for four months. your app will not download on any of my devices. Sudeenlink can not help me. I can not find a store near me to take my device in and cancel.

I am still paying for something I do not use. Very poor service. willnot recomend this to any one.

MINUS 5 STARS!! i have been having pixelation problems during cold and cold, rainy weather. been complaining about this for TWO YEARS. it is the connectors/ taps on the pole(s) and at the building. advised them that if less than 40F or up to 45F and rain, getting pixelation on the cable channels.

they send a tech team out at 60F and sunny - no problem with the taps so it must be the crazy person calling in. have had the equipment inside changed 3 times in 1 day. had 3 techs come in, check the equipment and verify that that it is outside.

they reported the problem and NOTHING has been done. i have had multiple supervisors promise to contact dispatch and keep me informed as to progress and all have failed. had 1 supervisor state that the dispatch supervisor would personally go out and just…

I received a sim card with some nebulous instructions. The instructions are very poor. The writer made a lot of assumptions. There is no phone number to call.