Altice Complaints Continued... (Page 2)55+ reviews added so far. Upset? Call Altice corporate: 516-803-2300
One of the two Altice techs sent to my home damaged one of my four televisions. Not even the television I called with the problem, actually the Cablevision box . I originally spoke with the Bartow Avenue Call Center on 8.13.15, Then Optimum on 8.20.15, Then A " Supervisor D' Angelo on 8.21.15 who informed me that in his 13 yrs as a supervisor." his techs have never damaged a TV!" On 8.27.15 Advance Solutions called and ask me to again set up a date for another person to come see the damage.
I have left several messages to no avail. I am guessing it has something to do with the fact that Cablevision is now Altice communications. Kimberly, Monique, Jenine, and another Supervisor Jeff were extremely Professional when i spoke with them from the very beginning. The Tech who came to take pictures was also very professional when he saw the damage done. I have been a loyal Cablevision Customer since Cablevision came to The Bronx. Never have I been so upset with the dis service and non service from Cablevision/Altice.
The television set in question that your techs damaged is a Samsung 22 inch. not expensive but nevertheless was in perfect condition and shouldn't have been touched at all. It was not the tv called in about.
Your Cable TV technicians came to my house to do repairs and wore their spikes on my wood floor and damage my stairs.They also bore holes in the wall and leave them without sealing them. Do not trust Altice!
I enjoy the HD digital TV services with Cablevision in my house. American high speed internet services, digital TV services are available in CableVision. It also has online payment servies, Channels lineup services,Movies on demand, Phone-internet services all available at affordable pries. I do not really have any compaints about them so far. It gives both residential and business services too. If you are looking at high speed and un-interrupted services, then do visit Cablevision for Unlimited WIFI, free smart router,free multi-room DVR, free speed up gradation at your doorstep anytime.
Competition is a good thing and Suddenlink needs competition in markets where they are the leading internet service provider. I use both Suddenlink internet service and Tivo HD video service. Unfortunately for me, we live in a world where people want to use additional services such as Netflix and Hulu. If you want to use any of these services in addition get ready to pay more. Every month attached to my bill is an extra charge for additional internet usage. Suddenlink gives my family a limited amount of usage and then starts adding on charges like we are using AOL in the 90s. To make things worse I received a notification that my package would be moved to a 50mb package for free!
That just means I have more opportunity to go over my monthly allowance. I have called customer service about this and they tell me to buy more monthly allowance OR monitor my usage on suddenlink.com or suddenlink.net. Do you really want me to use another report everyday to monitor our home services? What a joke. Buying more monthly bandwidth allowance is roughly the same price as just going over. I am moving my video services to DirecTV and will be moving my internet services to AT&T. I hope fiber services put Suddenlink out of business. Oh wait... they will remove the caps long before that happens. Why not do it now? Google fiber is coming and not soon enough.
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