Comcast

I.was sold a tv plan that's out of date.

It lists channels that are not in the plan I was given.

The pli was sold is dated 2022, I signed up in May 2023.

Xfinity is wanting $20 more than I currently pay.

A mistake was made by Xfinity, not me.

They refuse to make it right.

I have in writing by a Asst Mgr from my Xfinity Store what I was told od get.

They should honor the agreement.

Comcast as gone to ****.

Impossible company .

Cannot reach assistance, virtual assistant is terrible.

The number given to me for help, 800,934,64/0, which I see on herre to call is a very, very pushy woman selling your a protection plan. will not take no for an anwerer.

Hung up on her.

Why was I given this number from the assistant to get help with my problem only to be harrassed by a salesperson.

In total shock as how low comcast has become towards its customers.

I have tried many times to contact the Company and have been hung up about Four Times.

Never get a chance to talk to any real person.

I am so sick and tried of trying.

The worst Company ever, machines that answer the phones are not human.

I want to talk to a Human Being about my Account, I will Change if I don't get Better Service.

They are moving so slow in here, employees are sitting around and not helping, I asked for a manager they have not directed me to the manager yet, they are rude and not helpful at all.

I called Xfinity Mobile over a dozen times and they make me sick they refuse to reply my ACP credits for my mobile phone recharge $70 for a phone bill that’s expensive I am on a budget.

And Xfinity Mobile they don’t care all I want is your money and I told Xfinity Mobile I could go to AT&T can you offer me a better deal normally it’s $85 but if you have Acp it’s only $55 in Xfinity terrible customer service and really hard to work with And they gave me the runaround no matter how many times you call them I will never help you I made FCC complaint multiple complaints Better Business Bureau complaints xfinity mobile won’t help me

I have been with Comcast for over 5 years and would like to use my own telephone modem but tech support will not configure my modem to work with my service.

Model number is tge same as the one I'm renting, so I know it's not a compatibility issue.

I'd be grateful if this could be resolved.

The absolute worst company I have ever had a misfortune of doing business with been with him for 20 odd years maybe more a few years ago they took away over 20 of my favorite channels and said that I was never really entitled to them and they would sell them back to me and then about 3 months ago I was disputing the bill of course you're talking to the Philippines and she said I can make a minor adjustment on your bill but you will have to confirm it and I said I will but do not take any more channels away from me she said I give you my word I confirmed it the next day ate more channels were gone it is totally unfair uncaring of course they made close to 50 billion dollars in 2022 so they really don't care about the individual I am very close to canceling my cable

Xfinity Customer Care Update from Tom Karinshak THE XFINITY CUSTOMER COMMITMENT We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short.

Because we should fit into their lives.

Not the other way around. sir my name is Ray Larkin I'm a Marine Corps veteran it's May 24th at 7:15 p.m.

48 hours I've been sitting outside my building San Francisco waiting for FedEx to deliver my new phone two days ago I ordered it they sent it to day mail FedEx where I have to have a signature I don't have a phone so they can't buzz into the building Sulfur 8 hours I sat in front of my building no lunch and no breakfast calling FedEx calling you guys nothing nobody one person tried to help if I had a f****** nice right now I can switch someone's throat…

I've been trying to get a home security charge off of my bill and keep getting charged for it.

The customer service agents said they would fix it.

Still been charged for it for over a year now and they will not do anything to help.

I wish there were more options for internet service.

So Xfinity would not have the monopoly here.

I am ready to drop xfinity.

My tv gor at least a month has just been freezing.

I am so tired of unplugging and plugging 4 or 5 times a day.

I call and of course it’s the same answer unplug and wait then plug back in.

I have a second tv I haven’t been using because I can’t get on it.

I called on that and the guy was clueless.

He ssid oh I think it’s your tv.

I’m so tired of this.

It’s not my tv.

I need a new box is what it is.

I mention it snd of course it’s the dam unplug plug back in after 10 minutes.

I’m going back to Verizon and letting people know xfinity has gotten so bad.

Use to be great had no problems.

I even referred xfinity at first.

Definately no more.

I have a downed wire blocking my driveway and I cannot get COmcast to come out to fix it.

I've tried several times to get help with my bill I was scammed by someone impersonating Comcast even made my March payment to pay pal a scam went to store 3 times asking for help I was told call fraud that was a joke I can't sign in at all I've paid my bill in April and may and I get threatened daily to shut it off I can't take any more

Yes this is Mr Dave White I'm putting in a complaint about the customer service on unprofessional they lied to you and then with they can't answer your question did transfer you to the right person but don't I asked for a supervisor about seven times and with different customer service person what they would do is the will tell you that the transfer you to a supervising all the time they're transferring you to a never customer service I haven't been dealing with department and I was I understand that every time I ask for supervisor they get to supervise on their phone and the supervisor be right there so I would like to talk to a supervisor I mean supervisor cuz I have a lot complaint about and I'm trying to cut my service with y'all immediately

Comcast/Xfinity, This may be the worst company in the country, from the customer service to the store employee's to the actual service they are supposed to provide.

They have a monopoly on the market in my area and something has to be done about it.

I work from home like many others do, we depend on a reliable internet, doom on you if you are stuck with Xfinity/Comcast.

My internet has been down every morning this week from around 8am to noon or so.

No warning, no nothing just in the middle of working and bam cut-off.

Try to contact customer support and guess what?

You cannot talk or chat with anyone until service is restored which leads me to believe they knew it was going down, took it down and disabled customer service so you could not complain or ask any questions about the…

Everything I have been told are lies.

I’ve spent more than 12 hours on the phone with the worst customer service EVER.

Still have no internet or cable at my new house.

Can’t move in because I have no internet so I can’t work from home.

May 1st will have to pay another months rent and a mortgage payment on a house I can’t live in.

Missed appointment, they don’t care, we need to reschedule.

Next appointment is 3 weeks.

Excuses after excuses, supervisors are rude and just like like it’s no big deal.

Asked if she could contact the guy to bury the cable, she said no.

I don’t understand how a SUPERVISOR cannot contact another COMCAST employee to see where they are!!!

I’m so fed up.

I’m promised tomorrow, I have Zero faith it will happen!!!

I have a brand new construction home.

I called over 3 weeks ago to connect my internet/cable.

I explained 4 times it was a new build.

I took off work to be here 4/19 to meet the tech.

He said we had to have a line buried under the road.

My appt for that was 4/21 between 10-12.

I called at 12:15 was told they were running late.

Took off work early again to go home and still no one has been there.

I called again, was on hold over 2 hours spoke to supervisor Darryl (a girl) who apologized and said they could reschedule.

Now it’s scheduled for 4/24.

I have ZERO belief it will happen then since we have gotten no calls.

I spent another 2 hours on the phone this morning with Darrell the supervisor with zero help.

I have to be out of my rental house by Sunday (tomorrow) I work from…

Got a call from xfinity on my saturday off because of the bill owed.

Its the same call i recieve EVERYDAY and some days MULTIPLE times a day which definately falls into the harrassment area according to state and government laws.

Just because you put a red asterisk in the phone number box on the information form i filled out saying it was mandatory that i put a number in the box does not give you the green light to repeatedly call said number without permission or consent while trying to collect a debt.

Well as I'm very upset with trying to get my phone activated which should have been a simple task for knowledgeable staff turned out to be a nightmare.

As I was very upset I didn't provide my husband phone 304 650 1351 which he can't access xfinity email for months this mess needs to be corrected.

My 304 964 4767 we need the correct number to access all apps

Subcontractor for Comcast that installed cable in our area.

While digging in our yard, they hit our sprinkler system in 3 different places.

Because our neighbor saw them hit one of the sprinkler lines, they repaired it.

They hit 2 more but didn't attempt to let us know or repair.

They threw some straw on the dirt spots they covered up and didn't plant any grass.

We spend several hours yesterday repairing our sprinkler system and yard.

I have been waiting for three weeks for someone to properly install my orange outside cable.

Very dissatisfied with this company

I received a call from a Daniel Scott, Comcast Xfinity billing department, on 6/18/22, offering me a 2-year price promotion to keep me as a customer because I'm 'a senior and a loyal customer" -- but really because Zipley was moving into our neighborhood.

I had to pay the July bill at that moment (on the phone with him), so I gave him my checking account information.

He gave me the confirmation #0986709900.

The Call Back # he gave me (800-883-7187) in case I had questions is not in service.

The new rate was $186.

82.

However, in the months since that day, my bills have gone up each month from the previous bill (6/8/22: $247.

87): 8/8/22: $248.

26 9/8/22: $248.

27 10/8/22: $259.

11 11/8/22: 292.

88 12/8/22 thru now: $270.

76/month

This is the worst company I have ever been with.

Since I cannot get help with your company I have filed a complaint with the BBB and FCC

The customer Service Rep was rude and disconnected the chat when I ask for a manager.

The rep offered me an appointment, I accepted it.

The rep then came back later after trying up sell me and told me my appointment is Monday between 8 and 10.

I work from home between the hours of 3-8 am and that does not work for me.

I would have to miss work due to no internet, and that is not acceptable.

So now, I have to pay extra to stay at the place I am at, so I can work.

I have attached our conversation below.

I am going to look into my internet/ cable options if I have to deal with rude people like this.

I pay too much of my hard earned money, to deal with customer service like this.

I changed carriers because of a $700 visa gift card promotion.

I waited for my cards.

I never received them.

I called to ask why.

I was told that because I did not keep my number from my previous carrier, I was no longer eligible.

No one from Xfinity mentioned this when they changed my service and promised the gift cards.

This is bait and switch, illegal, and needs to be rectified immediately

Every since they took there so called customer service out of usa.

Service sucks.

Nothing but problems CLUELESS hard 2 u understand.

Massive amount of noise in background.

My on Demand has been messed up.

4 months.

Finally has time 2 call them last week they took 3 hrs of tht day 2 speak 2 clueless idiots.

Claiming they sent signal.

They never did.

So called back next day.

Sane thing.

Still no help.

Stop taking our jobs out of country so ur greedy cheap asses make more money & service sucks