Comcast Complaints Continued... (Page 4)464+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
Comcast work order # 315040120233812 - Beginning 3/05/15 I agreed to come back to Comcast with triple play for 119.99 for first year. Xbox date of installation was never placed in schedule - it took 4 phone calls and 2 extra weeks to have someone install it. My bill came in @ 199.00 a month! Since 3/19/15 I am still trying to get Comcast to switch my phone FROM BasicTalk(which I have cx) to Xfinity voice. I am being billed for phone by both companies and have no ability for phone to ring, accept incoming calls, or receive voicemail. I have made dozens of calls, online chats and a visit to Manchester, NH Valley St store to no avail. Date of service has been changes 6 times. I was informed today by Jeofrey of online chat that it will now be 4/30/15. Almost 2 months after original call. I have filled out a form to file a formal complaint with NH Attorney General in Concord, NH. It will be mailed tomorrow
:On February 11, 2014, I contacted Comcast/Xfinity via their web sales department inquiring about services. I was presented and agreed to a 2 year contract for the XF starter triple play bundle with an incentive of a $300 Visa gift card. A couple months later I called customer service regarding the gift card, as I had not received it, and I was told my account had to have 3 months if good standing before it would be processed (I was in good standing), and to check a gift card website for updates on when to expect it. I checked, and there was no record of me. Checked later, same. Well, life happened and I forgot about it until having to contract customer service recently for another issue. I was directed to an email, email@example.com, for help. I wrote an email describing the situation, and received a call from Barbara, apparently an executive customer service agent (phone number 888-966-7794 x3014459) looking to resolve the issue. I was told, in so many words, I am a liar.
There is no record of my accepting that incentive after reviewing my history. I would have had to call and have a verbal agreement for the gift card. Nothing of the sort was ever asked or explained to me when I had ordered from the agent. She then informs me that they didn't even put me on contract, I was signed up for a completely different promotion. She also let me know that I should have known that if I looked through all my paperwork I got after my agent to sign up that I didn't get the incentive, because, "that's what I would have done." Insulting my abilities as a consumer. She informed me that she's sorry but there's nothing that can be done because there is no record of anything abs they can't check with the agents for transcripts of the initial correspondence with the agent where I agreed to the contract because they don't keep them in file, and even suggested I should have kept that transcript myself. I trusted blindly, I guess. Well, it's a bait and switch. I agreed to one thing, they gave me another, and now I'm called a liar.
What follows is a copy of an email I sent to Comcast at - firstname.lastname@example.org - which pretty much describes my issue. Unfortunately, I have to give at least a one (1) Star rating. I'd like it to be a zero rating. Your company is definitely the arm-pit of American companies. The people you hire are undeniably ignorant, imbecilic morons. The Better Business Bureau (of which you are not an accredited member) cautions: “Please be advised that due to the high volume of complaints received for this business, the BBB publishes 1 out of every 20 complaints processed through our conciliation process”. Just over a week ago (from 4/22/15) your imbecilic field technicians entered my mother’s back yard to access a junction box. They dug holes, destroyed grass and left debris scattered. Requests through Comcast Customer Loyalty (that’s a contradiction in terms) representatives to have the property returned to its original condition have been repeatedly ignored.
Comcast causes further frustration by outsourcing ticketing requests to schedule a return visit with foreigners who have only a rudimentary grasp of American English. Recently, my mother spoke to one of your idiot representatives regarding her issue and he had the audacity to ask her to canvas the neighborhood to inquire who had Comcast service. REALLY!!! I advised my mother to contact local law enforcement (4/22/15) who kindly responded to her residence. They too were appalled at the damages caused by your technicians. Unfortunately, but lucky for Comcast, local law enforcement cannot bring formal charges.
Rest assured I intend to make it publicly known regarding the lack of concern Comcast shows for individuals. One would think that after the national publicity Comcast received regarding one of its CS Representatives bullying a customer who wanted to discontinue service that your representatives would be bending over backwards to provide the best customer service experience possible. NOT!!! Just so you know…this incident occurred in Pearland, Texas 77584. Before going public with my complaints about Comcast and its lack of concern for individuals and personal property I will allow you the opportunity to contact me in an effort to resolve this fiasco. I can be contact by phone at xxx-xxx-xxxx. After 48 hours starting @ 9:00 AM CST Thursday; April 23, 2015 I intend to report this incident to a local news station.
For about 6 months, my internet bill was the same amount each month & was due on 13th of month. Past 6 months, my bill is a different amount every month. I have made numerous phone calls to Comcast with no success. I have been treated extremely rudely by all I had any contact with. They REFUSED to work with me on anything always stating not able to do this or that. After more than 20 calls to Comcast it got WORSE!!
They changed my billing date without warning and started charging me a LATE CHARGE EVERY MONTH OF $10.00!!!! Again after @ least 10 calls and passed around to 6 different people for nothing but a waste of my cell phone minutes and time, they again refused to help me stating it's not possible to change the billing date as it's set by company policy. But they sure changed it fast enough to be able to charge me late fees!! I am on a very limited income and get paid only once per month on the 10th & these people stated "That is not our problem." I then CANCELLED service TOTALLY.
This was March 14, 2015. Since my cancellation to which I had witnesses present in my home to my call to Comcast & to cancelling the service, Comcast has CHARGED ME TWICE MORE AND IS NOW DEMANDING that I pay the bill OR THEY ARE SENDING ME TO COLLECTIONS!!!! I am refusing to pay this bill. It is in my opinion that they PURPOSELY did not cancel the service as I had requested in order to be able to charge me more. I see my complaint on this issue is also not the ONLY one!! It is my opinion that this company is totally robbing people of their money & use very underhanded and dirty business practices. Seeing all the complaints against Comcast, I don't see how they are able stay in business.
I am sick and tired of the idiots they have working who can barely speak English on 2 weeks ago I requested to transfer my service and get a appointment to set up my equipment at the new address for April 25th after they called me like 4 times to confirm on april 20th I get home and I have no service. I had to call three times and even though they had records showing that this was scheduled for the 25 th and it was an input error they told me that I would have to wait 24 to 48 hours to reconnect. And this is not to mention that earlier in the day I spoke with some lady in Pakistan or India with horrible speaking skills who told me that I had a balance of 118.00 for the new address which I had not even moved to yet. It is always the same with this company I have had appointments scheduled which they have missed they constantly call you 4 or times to confirm an appointment with this automated system and then they have the balls to tell you that a call was not confirmed I am done with these people.
A tech came and didn't know how to hook up the internet and also chopped my cable chords outside of my house. In doing that, they cut off my dish-network services as well. I have been left with no internet, and no access to my dish-network channels. I have called over a dozen times since the day of the incident and have been given the run around to fixing the issues that their inexperienced tech has caused. The customer service is so poor at Comcast I have been hung up on and have been greeted with such poor attitude. I have asked to speak to a supervisor multiple times and have been left on hold to be answered by another representative or hung up on. If it was up to me, Comcast would get 0 stars.
Got contacted by a promotional group today that said they were with the Loyalty Rewards Department of Comcast. They were telling me that if I pre-paid $420 on a Green Dot card, I would not have a payment for the next 6 Months and the next 18 months would only be $70 month. I asked them for a number to call them back with and they gave me (855) 859-6946. When you call that number they answer Loyalty Rewards Department (the same department that your Sales group say they are with).
What irks me about Comcast is that this is the same scam that called me a couple of months ago, and I talked with approximately (3-4) representatives in which they could not tell me if the promotion was legitimate or not. I finally did try it last time after your group told me it could be a promotion by one of Comcasts Vendors or associate groups. Of course, once the callers received my payment, all the numbers that I had been contacted by (or given for return calling) were no longer valid. I contacted Comcast and demanded to talk to a Supervisor, and he then told me Comcast never asks for payment up front.
Why don't your sales group know this. I talked with (2) today, and they are still clueless and told me they did not know if this group was legitimate or not. I think Comcast is SO afraid of losing a possible sale, they don't care to try to stop the Scams by educating their sales people when customers call in with concerns from callers. Also, why don't you have a Fraud Department readily available to handle situations like this? Kinda curious if you will even read this and respond.
For the past several days, we have been having issues with our phone service. Comcast can't seem to figure it out. We moved from one home to another. Which are next to one another and changed our address with comcast. We lost all of our service after talking to 20 people the first day (and I wish I was exaggerating) we finally got our internet and cable, however, we were unable to get phone restored. Later that night our phone service appeared to be restored. However, throughout the very same night, we lost our phone service again. Another ticket was made for a team specialist to restore the service again and was told that now it can take up to 72 hours.
So then we had no choice but to purchase a cell phone to call and speak with comcast again. To find out that our bill went from $153 to $192 because of a change of address. the $192 was reverted back to $153 after 2 hours of talking because they gave us a new account. My husband lost 2 days of work due to this problem with our phone service and then we spent money we needed for other things to purchase a cell phone. However was only given a $20 credit for our inconvenience of not having our phone. My husband lost 2 days of pay so far. With his line of work, he can not give his mobile number out to clients because they knew of our home number and they can not get through.
We have moved from one address to another and called to switch the service address. During the process we lost cable and phone. We have called continuously to retrieve what is lost and have retrieved everything except the phone service. We have spoken to 15-20 different representatives that could not help us. To the point of writing this, we still have no phone service. We have been at our current address for 6 days with no problems to our services until we finally had the time to change our service address. Now my husband may lose his job due to not having the phone service. It is prudent that I receive the best service on this matter. We have done everything that many have suggested to us.
Comcast has a bazillion customers and cannot properly bill and account for the majority of them. They only offer the BEST rates to new customers and keep raising rates for everyone else. I will not continue to pay higher fees for less service and poor customer support. Instead of a rating 1 to 5 how about zero to 5 and Comcast qualifies as a 0. If Comcast ever gets their rates in line with real world budgets, but as it is they are fat cats.
I had a scheduled appt set for April 14th 8am-10am I was called that he was running late, ok well I took time off work to be there, I left my home at 9:30am told Comcast to have him call me before he gets to town - they said no problem. Well he was at my house at 10:20 no problem because I work 2 minutes from my house. He was nice he started asking some questions, I informed him I was watching TV I still had Direct TV connected until Comcast is comes on. Then he asked what a line was for that was in my sons room I informed him it was from his Xbox that goes to connect to the internet - He cut the tip of the cord - WTF why it was mine not his!!! I want a new cable line. Then he knew I was watching TV all of the sudden it was not working. He told me that he was having some issues with the TAP TV line that was on the pole near the Alley 9NOT IN ANYONES YARD NO OBSTRUCTION TO THE POLE) He said he doesn't do this someone else will be here tomorrow.
I told him you just disconnected me - I still have Direct TV but if someone will be here TOMORROW OK. He informed me someone would be calling me in an hour, NEVER HAPPENED!! I had to call after work on the phone for awhile to be informed that someone would be calling me tomorrow to come over for installation, I told him I called Direct TVand they said they could reconnect my cut wires by the dumb ass comcast tech - The man told me no we will take care of you. Oh someone called me - a woman that was uppity and was not very nice or gave a crap about my situation. Just informed me that no one would be coming today - I then informed her that I want a SUPERVISOR TO CALL ME BACK, she informed me they would. NO PHONE CALL - I SHOULDN'T HAVE BEEN SHOCKED AGAIN!!!! I had to call again after work, On the phone again for awhile this gentleman couldn't help other than having installation on Saturday, so now I have to stay home when I am suppose to be out of town and not have cable tv for 5 days UNACCEPTABLE in my standards anyways BUT I GUESS NOT COMCAST!!!
He told me he would. AGAIN I received a phone from a nice lady that listened to my complaints BUT STILL NO SUPERVISOR! She told me that a supervisor would be calling me first thing in the morning. Ok I spoke to a lady that informed me that they would be calling me to come out to my house today! OMG should I hold my breath. WELL guess what it's 11:20AM and no phone call. The is the worst customer service I have ever had in my entire life and I am 55 years old!!!! Not once did anyone ever say well maybe we could waive your installation for all your troubles or anything - HORRIBLE HORRIBLE HORRIBLE. Now will anyone do anything with this complaint - it's a TOUGH ONE
My Xfinity service has not been working. FOR TWO MONTHS. My internet doesn't work and I have 12 channels. After many calls and no resolutions, I decided to cancel my service today and switch to Verizon. The customer service representative told me she couldn't help me, then screamed at me over the phone before hanging up. I've called back four times been on hold for ten minutes each time, and no one has helped me. I'm sick of dealing with rude representatives and terrible Internet and cable.
I was at my other home in the desert this weekend and I went to your La Quinta store to pick up on some items I needed.. While there I was very dismayed to discover that you allow sales people that frequent your stores to follow customers up the aisle with their lotions and creams? I have allergies to most fragrances and just the scent of some of these gives me migraines for hours. I only use organic and scent-free products. I assumed in this higher end area you would not allow this type of behavior. I was wrong. I notice some of these people are asking if you want to try it while they are actually putting it on you. I have to dodge these pushy, aggressive creatures. Or they are bringing the the jar right next to me and the scent is so strong I feel sick. Sebomed is the one this time at your store that did this. I wave them off but by then its too late. I have the scent up my nose. The other one that also is shoving stuff near us is something called Aloe . I have experienced that product and Sebamed in LA being downright pushy.. I also have a home in Greater Los Angeles area and both these companies also approach in the aisle way . I do not want anyone jumping out at me with their products to either put on me or have me smell. it. I If I had interest I would come over to them. I am there to get what I need and feel like I have to fight these people off. Why do you allow this in your stores? I notice it is has gotten even worse. Two of my close friends have already quit renewing with you due to this. I will also do the same if this continues. and take my business to only Sam's Club as I have not seen this problem there so far. Your store has items I really like , however, I will not tolerate being chased down by sales people you allow in your stores. It should be that we only approach them if we have interest!
My daughter encouraged me to return to Comcast because she has the Xbox and thought I would enjoy the new features Comcast have to offer so, against my better judgement I gave in. I called in & was told that I could pick up the boxes from my local store, in my ignorance of how this work, I showed up at the Comcast store and was told not so. It was the weekend, the grand kids were coming over so, I settled for the regular boxes with the intention to call back and upgrade which I did. Appt made for Sunday April 12 , 3pm To five. Four thirty no call, finally I made a call at 4:50 pm the cust. Serv. Rep was quite nice and did his best to help. At 5.02 pm I received a call from a Comcast rep who was also quite nice and wanted to help. I was asked to wait almost another hour for a tech to come. I believe that it is nice to be important but more important to be nice. Comcast services is not nice. My time is important and offering me credit does not give me back the time I waited. Comcast need the ordinary people as well as the big business. Comcast is so big they do not value customers time...they can behave in this manner, offer a credit to make it ok , no thanks, I am important. I am looking into starting a movement to sue companies such as Comcast and others who think it's okay to be disrespectful of people time. We are all valuable stop wasting our time. If your people cannot make it then call it is the right & respectful thing to do, I am at fault I should never have come back... I shouldn't be surprise, I did not expect better. Respect for customer time is not a priority in this society why did I think that comcast would step up nothing has changed in this area. Some improvement has been made in customer services but this area is not one of them. I know nothing will be done but hey I am good... I have God he is perfect.! Just thought I let you know how I feel. I am not perfect but I am respectful.
While using my computer's I heard a female voice (4-10-15) telling me my computer was being attacked by a virus! I immediately contacted Norton Security 1-800-272-7149 and talked to a Norton technician (who worked for supervisor Jay) in Canada...a Mr. Isaac Johnson ID #765467, After engaging me in conversation for at least half an hour promising me he was going to destroy this virus Mr. Isaac Johnson wanted me to pay $191.00 to remove and protect me from the virus. I do not appreciate this deceptive waste of my time, I want Comcast to tell me where I can go for Comcast technical service when I need it. This technician was not surprised that I had a heard voice warning me I am being attacked by viruses. I only want to receive the HELP I need from Comcast technicians and not waste my time being deceived. What has happened to the technical help that Comcast has provided their customers in the past. Please send me the proper information I need when I have a technical problem so I can avoid these pseu'do technicians that waste my time selling virus protection that Comcast is suppose to have provided with Norton.
Signed up with Comcast business 11/13. Was told this was a 12 month contract. My rate increased in December 2014. I contacted them and was told that my contract was over. Last month my business phone and fax was shut off, they said the payments I remitted came back from my bank disputed. (Wrong) got the service restored, the $250 flip a switch/reactivation fee was waived. Decided to change carriers when we moved our office, numbers were ported as of today. When I called to cancel service I was told that I am in a 2 year contract and that I need to pay an early termination fee of $299 and that they need 60 day disconnect request sent in. Neither of which are stated on my copy of my contract. In looking over the contract they have, it is not my signature on there. I called back and told them it was forged, they advised me to call the police and report it. Horrible service!!!
I placed my service on seasonal hold on Dec 5 of last year. I was told all was well. Just call when I returned. My sister was sick and I had to go help her. In January 2015. I received an email from Comcast saying I owed 800.00. Of course I called them. They representative had no idea or record of me owing 800.00. My account had not been placed on seasonal hold. But they would ensure it was placed on there. I was told that I would only owe 100.00 or slightly more when I returned. I was glad to have this taken care of. When I returned last Monday I called to have my service restored. The office was closed for the evening. So i.called back the next day. Without any definitive results But i requested that a supervisor contact me. That did not happen. So i waited all day yesterday without any contact from a supervisor. I called again today and requested a supervisor. I spoke to ISIS from the Chicago area and she was professional, courteous and concerned about my problem. I called again and spoke to Tiffany. Who would not let me explain my situation. She seemed to be nonchalant and impersonal towards my Needs as a customer. I was very distraught and upset upon the completion of our conversation. I am a fully disabled permanently unemployed US NAVY VETERAN with 24 years of honorable service. I suffer from Severe Depression. PTSD. Anxiety, insomnia. High blood pressure and numerous foot. Ankle and joint problems. My complaint is that only two people of 6 or 7 knew the whole story behind my account. I was constantly given Erroneous information. I was finally told that there was a payment that was returned and that is what caused my account to be charged off without my knowledge. During this time I had my partner paying the bill so i did not know the check had been dishonored. Also, my mail was supposed to be forwarded but my post office never received the notice. Even though I paid the fee online. So my post office here sent the mail.back to the senders. But an email would have sufficed just as it did before. But comcast knew nothing about who sent it.
I have been a loyal customer for years. This seasonal hold has been a nightmare trying to fix. Now they say i owe 398. I was told by Tiffany today that there would also be a 150.00 fee. I had already been told that would be waived. ISIS was nice enough to waive the fees concerned with restoring my service. Please discuss proper customer service etiquette with her.
I also suffer from Debilitating Migraines and thanks to my unfortunate interaction with i may possibly have to go see my neurological specialist at the VA Hospital.
I am seeking resolution and service restoration. I can pay 200.00 and the rest on the first.198.00. But i shouldn't be penalized, harassed and disrespected by comcast personnel. This is wrong.
In trying to call them to ask about a cable box in my apartment that hasn't worked since we got it, I was told first that she was the wrong department, and was then hung up on. Then I called back five times afterward, and was hung up on three more times. Customer service for comcast has proven so many times to me how terrible they are.
Keep being overcharged - now I have a technical charge only because I received a effective cable box. Spent innumerable hours with this miserable dying company.
I was told on friday, the 3rd of april that if I paid 60 dollars that would secure my services until atfer the 5th of april, then i could pay the balance, but today on the 4th of april, i was called and told that if I do not pay today, that my services would be disconnected, now I was lied to, and I have had enoungh of the high price for cable, and if you want me as a coustmer then you will keep your word, but if not then I will not keep my word, and I will find someone else to have service with, and you will have to kill me in order to get any money from me, just tired of telling your companey that i get paid once a month, but when I had to pay to go to a doctor, or pay for cable, i thought living was the best, but your company says that was a bad choice, and i was laugh at by your reps, that was on the phone, simple, you wait til the 6th of april or you will not get nothing at all, your choice....one very upset cust.
I own 7 acres with 4 houses on it. Tom Hughes who lives in one of the houses has Comcast tv and internet. We had an ice storm and his cable broke. He called and they ran a temporary cable across my property. Over 300 feet. They said they would be back when the weather got better. They didn't com back. I called Monday and complained. I was told they would be here Tuesday between 8 and 8. They never showed up. I called and they said there was never an appointment made. They told me they would be here Wednesday between 8 and 8. They never showed up. I call back and complained again. They said they would be here Friday, between 8 and 8. NEVER SHOWED! I called today and complained.
They said they will be here between 8 and 8 today. Around two o'clock I called again to make sure some one was coming today. I was told you are not scheduled until tomorrow between 8 and 8. I got irate and was transferred to service, they told me the same thing. Then she checked the other dates I had told her I was scheduled. She said I show there was someone there inside working for 1 hour and 32 minutes. She said I was scheduled for Sunday between 8 and 8. I asked for a number to call to complain and was told there is no number. I spoke to her supervisor. He told me again I was scheduled for tomorrow between 8 and 8. I said something about someone said they were there Wednesday working. He said I don't see anything about that. When I told him the girl before him told me that she shows someone was here working in the house for an hour and thirty two minutes he all of a sudden found it. First of all the problem was not inside it is the cables outside.
They even told me no one had to be here, but we were. He said he would put a ticket in and try to get someone out here today but if not tomorrow between 8 and 8. He said he would give me the ticket number. I asked what good would that do if they don't show up. I would call the same people and make the same complaint! Then I told him I will give them till 8 PM then I am cutting both cables into small pieces to get them out of my yard and you guys can run new cables and take the scrap back with them. I have already told Tom I was going to do it. So you can deal with him! What a crappy company to deal with, and I was thinking about going with you. Blessing in disguis!
I received the ultimate in customer service break downs. The telephone representatives were horribly inefficient and rude. Normally, I contact the email for Tom Karisnak's office and they usually come up with a resolution. This time, I've received feedback emails from a ton of different people stating the same thing, " thank you for contacting us and we appreciate your business, I will take responsibility of this complaint and follow through". What a load of crap, these ding bats have my bill over $300 and it was just $128, really? Now no one returns my call, i literally hate COMCAST! There has got to be a better option, oh but I am going to file a civil complaint this time, I'm tired and fed up!
I called up to ask if they can change my automatic deduct date so I can cover it, im on disability and I get paid once a month, they said they cant because its computerized(you mean to tell me with all the I.T. guys working for you theirs no way they can fix it?) unexceptable, they gave me no hope, I did it once before and the guy helped me, so why not now? She made me switch my account to pay online, because its the only way, Pure laziness, I will be canceling at the end of the month!
I went on to do a postdated to pay my bill (as usual,because we have done this many times because of his pay date)...I got put through 4 times...3 of which were either my account was locked from the previous person,one put me way back to the beginning,and another told me that's not even in my area without checking my account seeing I've done this 10 plus times...so im done. Sad to say it. Tried rooting for them but I can't anymore.
I called to make an appointment and set up service. I was initial told that it would be an installation fee of $30 and 39.99 a month. The gentleman on the phone seemed to want to finish my order as soon as possible, disregarded my needs and set up my appointment for April 7. I asked if I could have an earlier appointment and was advised to call another number and they would be able to look. When I called they verified that April 7 was the earliest appointment. After these two conversations I got a verification email. When I got my confirmation email I noticed that my address and phone number were incorrect. I called back to correct the information and was told they couldn't find my information. When they did locate it they told me they can't update my address because there is currently active service at the residence. The internet at the address will be cancelled as of March 31. There would no overlap in service. The person who currently had internet in the apartment is moving out on March 31. I have never had comcast before and wanted to set up new service at the location. I was told my account would have to be put on hold until April 1. About 2 mins after the phone called was ended I got a voicemail asking me to callback and verify more information. When I called back the person could not find my account. I was transferred to new accounts and talked to a representative. He was not able to find anything. He told me he would have to set up a new account. He moved my appointment date up to March 31 so I would have service starting on April 1. This was confusing to me because I was told twice that I could not have an earlier appointment. He then told me that my service would be 49.99 a month with a $70 dollar installation fee. I asked why there was a difference and the representative could not explain it to me. He told me he was only authorized to charge people 70. I asked for a lower month plan and he told that I am going to want the more expensive service and he won't change it to a lower rate. Comcast is the only provider in my area I am not sure what to do. I am stuck with this terrible provider who has managed to increase my cost and loss my account in a matter of hours.
Received off from xfinity Marketing in a letter from Larry Schweber to have their X1 entertaintment operating system installed with no charge and free activation if accepted by December 8, 2014. System was installed in November and was changed on December invoice. account # 8220202104616577.
I have been having problems with all of my services, TV, internet and phone for over a year. It is the most stressful experience that I have ever had to go through. Constant service tickets being closed out when no one even has done anything. Service calls cancelled by them leaving me waiting all day for them to show up and no phone call to explain why. Then I have to call and find our what happened. The latest tech put a note on my door saying he looked at cables on my property, but never even stepped foot on my property, I stood at the window and watched him sit in his truck, never ever looked at anything. Then was informed by customer service when I called in that he closed out the ticket and said he did his job. I will be looking into what steps need to be taken next to file a formal complaint with the people that oversee the operations of the company. I am disabled with Multiple[le Sclerosis and this has had such a negative impact on my health. Maybe that's why they think they can get away with behavior, The poor disabled lady isn't going to do anything....
I have been trying to get paid back $93.30 since October 2014. I moved and accidently paid the old account. I first sent fax with record of payment from bank to Comcast as requested listed both old and new account information nothing happened after 2 fax. I then started calling numerous times to many to count have peoples names Id and ticket numbers and every time I'm guaranteed it is taken care of and I will get a credit or a check; still nothing. No idea what to do HELP!!!!
i called fri because a payment didnt show up on my online bill. she offers me a promotion claiming id be paying the same amount i am now but i would get so much more for my $. i told her i didnt need a house phone.she said that was ok cause id be getting high speed internet. i wasnt sue but she told me i had 30 days to change back. fri night i get an email saying my new total was going to be $149.02. thats $25 more than what im paying. then sun. i get an email saying my mo bill will be$219.14!i called today shes telling me $140. i dont want it. asked her to put me on my old rates. she said she couldnt do it. now if i dont take the promotion & go back to my old plan the rates go up.thats a scam!!!i asked to speak to a supervisor . theres none there !!!!how is this possible? i left my name & #. i have to wait 48hrs for a callback!i was told i could switch back. the representative lied to me fri.i expect to be put back to the way it was.if not i will be contacting the bbb. i have many family & neighbors who have comcast. were all disguisted with the customer service. we will be swithching our services if things dont improve.
cable box has codes RDK-03006 in bedroom and in livingroom code says RDK03005
I have had multiple overcharges on my statements consisting of late charges where I never received the monthly charges or received them through forwarding by the post office after I had given them my change of address on several occasions, where these were ignored, also charges for services I never requested, but the biggest problem is getting through their recorded choices that do not cover the problem, and when I do have to go through multiple queries as to who I am and what the problem may be and finding out that they cannot offer me any reconciliation!
Pay $70/mo. for Internet only. Excessively SLOW internet. Called to complain. Said I would have to pay for a technician to come out. Sent 2 Twitter messages. Waited 2 weeks for a response. Then no follow up after I replied via Twitter.
In the last two weeks I have had to unplug the modem and plug it back in to get internet access 10 times. On 3-27 I was on the phone three different times with problems.They could not solve the problems. I computer (Apple Mac Book Pro) was all goofed up. Finally, I had to go to Apple Care, they solved problem in five minutes. Your poor service wasted a lot of my time. I am in Venice Fl 34285. Why can't I get what I am paying for? Good service?
I received a phone call from Comcast promotions on my birthday offering my a 89.99 deal for internet and an additional 80 channels to my service. I decided at that time that I wanted just internet and on the day of my appointment installation I decided to take advantage of the 89.99 special and did not want to cancel my appointment for the internet. Comcast canceled my appointment without my approval. After speaking with a supervisor I was promised a tech would come out the next day. He lied no tech showed. Finally they promised me three free months of movie channels they sent me a box that did not have the proper connection cord. They lied to me about being a loyal customer because loyal customers don't get treated this way!
I am tired of trying to get technical support and it takes so damn long to get my issue resolved. I am on the phone with them for hours to try to solve the issue,or I have to be transferred to some one else because the first person couldn't help me get it resolved. I just can't stand it.
Customer rep came very late. Slamming doors and didn't introduce himself. Told someone was coming by today. It was a lie. They're coming Friday. Tried calling and speaking in chat with customer support but no one contacts me back. Even Tweet them. No response. GG Comcast GG. Don't ever go to Comcast aka Xfinity. They treat you like crap. They lost a new customer.
I have been a loyal Comcast customer since 1999. In September 2014, a sales representative of Comcast came to my house and gave me a new contract with Comcast for a total of 137 per month, which included equipment. I have yet to be billed in that amount. I have been paying more than 250.00 per month. Now I'm being told by Mr. Vadim that Comcast can't honor my contract and that was a mistake. This is nonsense ! I have a valid contract sold to me by a Comcast representative; someone needs to handle this immediately. This sounds like a serious case of fraud.
I have been a long time customer, approximately 20 years. Every time I call for anything, it never gets resolved on the 1st attempt. They either hang up on me, transfer me to an invalid line, try to upgrade me to a lessor plan, and in turn lie about the final cost, that included fees and tax. I am in the middle of Another scam that was offered, Philip, guaranteed my months bill,including fees and tax would be $145.99, no install fee. I will not be upgraded until April 5th. Philip told me he was going to transfer to a conference, but it was an automated recording, and it stated I was paying a instal fee. I hit 0, spoke with another Rep that I could not understand, she transferred me to a supervisor but she was a 3rd party and could not help or transfer me back.
I call Again, the Rep said she could not cancel, and asked I call today. I called today, the gentleman confirm the new plan at $165.99, and transferred me to an invalid extension. I call back Again, this rep told me, the install for the new plan was today....I was furious and asked to cancel immediately. She told me could had to find what my old plan was, and do to your system, she could not find it. I pay for a service and except to be treated in a professional manner. I would like a call back from upper Management regarding this mess. The Customer Service Dept. is absolutely horrendous and unprofessional!
Customer service told me I was getting a tech visit today, well what a shocker no call to confirm or no show.
I have been a customer with Comcast since 2012 and needed to move my service to a new address. I made the appointment, took the day of work since I had many bad dealings with the company and waiting for the technician to arrive. Surprise here because he was really nice. It took a while to figure out why I have 5 cable outlets but only one had wires and with that he had to run a long cable to my TV. Okay, looks ugly but I can handle it. (I don't expect anything better after 2 years of bad service) Internet was and still is not working. Three modems, 4 technical support calls by the installer and 2 hours later no internet. I ask the technician to pack up and go since nobody at Comcast technical support can help him. Two hours later customer service called to re-schedule the appointment. Hello, you may want to send out a line person and see what's happening with the lines?? You may want to implement tier 2 tech support when tier one has no idea why after two hours an error report still shows up. Also, Comcast equipment (box, modem) needs some updates. So again in the two plus years with Comcast, I would say my service worked 3/4 of the time and the other time I had to fight with Comcast customer service. Georgia please open up and make it easier for Charter to come in. Been with Charter in SC since 2005 had only one billing issue and customer service is great.
I recently purchased a property in a development which has an overall contract with Comcast. I have been calling and dealing with them to get my service initiated. It seems as though the previous owner never canceled his service and therefore have refused to give me the service which I am forced into paying in my monthly association fees. The prior owner has water on the brain,literally and I suffer because his family failed to tie up loose ends. I cannot honestly say how many times I've called them attempting to resolve the issue. It is my belief that I've only been given truth from one of the countless reps I've spoken to,lastly the account resolution department. When I spoke to Patricia within that area she seemed quite nice and willing to help,promised a callback within an hour and guess what I'm still waiting. The customer service persons will truly tell you whatever you want to hear. They in general may be nice people,in fact super nice and maybe truthful off the job.
They have me completely frustrated to a point where I've been yelling,screaming and cursing at them. For my actions,my apologies to them all. I cannot say that I've ever dealt with a company like this at any other time. When calling the company you never get the same person and never do the notes reflect the actual conversation,so you have to spend at least another half hour plus covering the issues,again and again. Their services have been used on and off for my 26 years in Fl. and the experiences and issues have only gotten worse over time. Customer service is poor at best. At one time you didn't have to pay for a service call,now you pay for everything and I do mean everything. Unfortunately, I do not have the option to not pay for their services. Legally I cannot refuse to pay for their services in my association fees and legally the association can charge me additionally for something else if I refuse. This company is only about the money,owning NBC and clearly overcharging for service.
This is supposed to be a world,at least in the U.S. where freedom of choice exists,such is not the case. You have to pick up your own equipment or your charged to have them mail it. It's more than apparent that freedom of choice and the ability to acquire competing service has been stifled by allowing only certain entities to operate in certain areas,so,no matter what you're under their thumb. The people at the top of the latter in charge of every division need be fired. There is no excuse for such a poorly organized,run entity. Again my apologies for my actions as two wrongs don't ever make a right. They also claim that any owner,anywhere owns the wiring once it passes in through your walls. I just don't get it?....but that's how they justify charging for an in home call. The government needs to step in within theses scenarios and we as members of a free society we should not be forced to pay for something we don't want. My billing has changed three times in the rental which I will soon be leaving. The first change was expected as I was initially under a promotion and any subsequent changes in my costs have always been described as just having a promotion which again ended. The subsequent promotions never existed and my bill continues to rise. Whatever happened to the customer always being right. Of course I'm not always right,but when it comes to Comcast,I'd bet that in most cases the customer is.
I have spend several hour either on hold or after getting through having my calls dropped there is not way to get to a human being. Everything Solution is to go online or do you want a video. whatever happened to talking to a human being. They talk about customer service but they have no clue about what customer service really is. I am totally frustrated and probably will drop the service because they do not care.
Comcast fails at customer service. I have been transferred from rep to rep to supervisor to being cut off. Then upon recalling cannot get the same person even though it is 1) in the records and 2) I have the name and badge number and therefore start over. I have been on hold, I have been promised return calls that never happen, and in the end the mindless representatives tell me to have a nice day?
I called on Feb 17, 2015 to learn about my options for reducing my monthly bill. After an hour on the phone with the service rep I was given a plan that would save me $30-$40/mo. Perfect! I called back 3-weeks later with a question about my bill and decided that I was going to cancel my service with Comcast. The service rep informed me that I was in a contract and it would cost $200 to cancel it. I told her that I was NEVER informed of this and the service rep back on Feb 17th never mentioned anything about a contract or agreement. I would not have agreed to that if I was properly informed that a long-term contract was my ONLY option to reduce my monthly bill.
I have made several calls into Comcast and I keep getting empty promises about a manager calling me to resolve this matter. I've asked for proof that the service rep on Feb 17th mentioned anything about this contract and they refuse to present it. Why? Because they don't have proof and they simply are taking advantage of their customers. How dare you Comcast lock people into contracts without letting them know. I want this resolved! I want my service canceled and I will NOT pay a $200 cancellation fee for a contract that I was NEVER told about.
I have tried to schedule installation of internet through Comcast. My initial call was made on 2/11/15. I set up a date of installation on Saturday, 2/21/15. I get a call on 2/17 to verify my 8-10AM appointment for 2/18/15 - a Wednesday. My wife and I work. As teachers, it is not easy for us to take days off. I refused the appointment and said the install date was set for the 21st. The person on the phone said there are no appointments available for that day. Due to scheduling we cannot get another date for install set until Tuesday, 3/5/15 from 2-4PM. I stayed home that day to ensure we could get the installation done. No one showed up. I called Comcast and they said a tech was at our red brick house at 2:57 for the install but no one was home.
Ummmm, we have a blue sided house. I explained my disbelief and disappointment in the tech's lie. We rescheduled for 3/7/15 from 10-12. My wife stayed home that day. No show. She called and they said another appoint was not showing on the calendar for that day. I got home and called to set up today's appointment - 3/11/15 from 4-6PM. Neither of us had to take today off as the appointment was scheduled late enough we could be here. Finally at 8:45PM, our tech shows up. To get to our internal cable lines, you have to go into the attic through our daughter's room. She is 3 and her bedtime is normally 7-730.
I have my wife take her into our room as i show the tech the lines in the attic. We go outside to find out that he cannot find the line into the house (of course, it is dark now, it's ONLY 9PM) and says we may have to have a line bury team come out to run the line. This house has had cable through Comcast before, but we had UVerse installed when we bought it due to the $70 difference in price tag for similar service. He is a subcontractor and a very inexperienced one at that. Now, upon calling Comcast again to voice my displeasure, i am told I can have HBO free for three months, but not eligible for the $20 customer care option as it does not appear on her screen. This should be $60 credited to my account - if I am ever able to establish one.
I am completely beyond disgusted and quite frankly I am embarrassed for Comcast and their lack of service. The earliest date for installation is now 3/19/2015 from 2-4PM. Again, a time I cannot be here for the install. However, during my break week from 3/23-3/27, they are completely booked with no times available. At some point, a manager or decision maker should do something to make this right and get this installed. Or, maybe I should just get out while I can. Sadly, I know the product is far better than the competition (I am getting internet only and the most very basic of cable offerings) for the pure internet connection.
You really should offer a negative rating. Comcast has consistently provided the worst possible customer service, including sending a drunk technician to my residence.
My mother is 87 years old switched to Comcast . They left with home phone not working , no Internet. No show the next day even to complete there install. 12 phone calls. Still no time when coming to fix, complete. I'd rather have no cable, Internet, just use a cell phone then ever dealing with them. To large if a company & nobody working there has any work ethic. If your lazy you should work for Comcast. Wow here I come .
I had comcast over 4 years ago. When I canceled, I had a appointment and they sent someone to pick up the equiptment. The guy must not have returned it. They tried to charge me for it. I had no reason to keep their equiptment. It took over a month to get it cleared up. I was moving and that was the last thing I needed to deal with. I was told now you have to take back the equiptment to the comcast store or ups take it. I was glad to hear that.
2 years ago. I went with comcast again. I only went with them because dish and direct tv have a 2 year contract. I ask a year ago to get a remote that was sticking. They didn't want to sent me one. I gave up, and in Jan of this year I ask again. I got a remote and it was the wrong one and it did not work. I have went online and chatted 2 times and called 3 times. I was charged 9.99 shipping and other charges. I still have not received a remote that works. I am not happy with comcast at all. I see where they have remotes on ebay I am going to check into that so I won't have to call comcast again and won't be charged shipping and other fees again.
Lost phone internet and on demand for 5 days. When they showed up to fix the problem he only fixed half the problem said he had other customers to take care of so he would have to come back, He would set another appointment in 4 days to come back and finish the job. Right now my tv in my den is still pulled away from the wall waiting to be wired with new wires from the outside box. Just had the house rewired 2 years back. The tech did a fair job but to not finish a job when you show up to do the job what are they teaching their techs.
I have been with Comcast for a long time and always pay my bill on time. My issue is I upgraded my plan with to include telephone service. The only reason why I upgraded was for the international plans. My fiancé is in another country. The new plan was 300 mins on a land line and unlimited international call if I use the Comcast xfinity connect application through my cell phone using my wifi. That what I was quoted. I ask the sale representative if that was true and she told me "yes". I ask her the same question 3 to 4 time to make sure if it was unlimited international phone call using the xfinity connect apps and she still said "yes". So I upgraded my plan. Almost a month later I got a bill for over $2600. I call the billing department regarding this situation and was told that there were no unlimited plan and I had to pay my bill. I was quoted wrong information's from one of the sale representative or she did not know what she was quoting. I had talk to many of the billing manager and sale manager regarding this issue but with no luck and would not help me at all to resolve this issue. I would like to resolve this issue as soon as possible.
I have been without Comcast exfinity for over two weeks. Every time I call they said they will send a single and said that will work. They have done this four times with no succeed. I don't know what to do. Can someone help.
Ok' this seems to be a classic "give me more money than you owe" I went out of town, on coming back I knew I had my bills and as I am setting money asside for diff. bills I get a call from comcast stateing I owe $400. +, now I knew I had missed about a month on payments (I have been with comcast for over 8 years) I stated to comcast I had $200 I alotted for their bill and was told without the full $400. I would be disconnected....
I had them disconnect me while I reviewed bill, now I came up with a totall of $280.owed ... comcast agrees that is all I owe, so I say ok glad we now agree on the bill I will be right over to pay and expect service to be reinstated, OH but wait NOW I have to pay the $280. bill + $100, And $80. for... not quite sure, so I lost service for them trying to collect more than was owed , but to get service back I need to pay them all this extra because I did get disconnected.
This makes no sense to me, they have tryed to say it was because of the equipment, but then say no thats not it maybe its... or... they have tryed justifying this bill but they just come back to saying you are right you only owe $280. we have no idea why "someong" told you you owed over $100 more than your bill' BE CAREFULL read your bill as I usually dont question my bill as I just pay it, untill the $400.+ was asked and this one I did question and good thing as I would have given Free over $120 to comcast for no reason.
I was contacted by Comcast that they see a problem with our signal and would like to send out a technician but need me to be here to let the person in if they need to come inside the house. I am a physician, and scheduled time off and rearranged patients to be home today. They scheduled the wrong day! It is the 5th, and they scheduled the 12th despite me verifying the date 3 times before I got off the phone. This is not the first time Comcast has done this. The people who schedule appointments rarely get the date right and almost never correctly communicate what the visit is for. I am completely fed up with Comcast and will be looking for another internet/phone/cable provider. I pay over 300 dollars a month. It is absurd.
When I called Comcast to try to get them out today they said there were no available times. If I can reschedule and inconvenience people, they can have a technician work a little overtime. Really.
My MAC with Safari always got Error Code 34384 when I tried to log into my Comcast account. Comcast was no help despite several tries with different analysts. My Firefox and Google Chrome had no trouble logging in. In an Apple Forum I read that MACKEEPER causes instability in some MAC applications. I removed MACKEEPER and that solved the problem. Safari now gets into my Comcast account.
Comcast says they have to switch to digital due to fed regs, after two TV cable boxes, numerous calls and visits to their office I still only get half of the channels I'm supposed to. Strangely enough as soon as I hooked up one of their boxes to my TV my PC's browser was hijacked to their website eventhough I don't have them as a provider. They sent out a tech and he said my wireless was receiving an erroneous signal from someone nearby. To fix the TV signal they'd have to put in a new underground cable. Seems everyone in our area is having the same problems and I'm beginning to think Comcast is outright lying to it's customers.
I'm about ready to hook my truck to the 200 ft of cable they have on my property and send it back to them.Â I just moved and I rented a coorporate apartment and it has been 24 days and after multiple phone calls from the apartment office and myself and still I have not heard back from Comcast and still without cable or internet. Moreover this past week I have been trying to talk to someone at your 800 number and noone picks up and the automated machine keeps repeating the same message over and over after a series of beeps. This is getting very frustrating to say the least. I can't imagine any business becoming successfull with this kind of custumor service!!!
This frigging sucks!COMCAST LYIERS.Heres the story:a few weeks ago our internet got really slow so we bought a new router.The router fasten things up about 3%.The router was a NETGEAR 300 blah blah blah.So a few days later,we just coudn't take slow internet anymore.So we called our ISP(Comass) and they sended a guy over to fix and blah.So he went fixing the wires first,second he was done.Then he realized that we needed a new modem.A few more days later,I went to walmart and bought a Molorza or whatever modem.We seted it up and all that.After that we still we NOT getting internet.We called our ISP again to make sure we setted it up right.So he said he'll send signal over.But it liely failed.So one day later we called and they told us they would send a techy guy over.Its now been 5 days or 1 week sinced we called.I don't know what to do.Maybe I should switch to Verison.How about you guys tell me.
I had a service apointment on Wednesday 01/09/2013 between 1pm and 3 pm. No show, I called and I was told that they see no appointment scheduled.
I set up another apointment for 01/12/2013 between 1 pm and 3 pm and no show. I called and I was told again that they see no scheduled appointment.
I asked to talkd to a supervisor and I got in touch with Carlos #0811 and we scheduled now my third service appointment for 7 days for now on 01/19/2013 betwee 1pm and 3pm.
Let see if this one gets lost or not entered correctly, or not placed in you cart.
My recommendation is to find out who failed to do the job correctly and give them a written warning, have them re-trained and let them know that you are a company that will hold them accountably for what they are required to do as a job performance issue. !!!!!!!!!!
I own several residential businesses and specifically called today becuase I am getting charged double on my business internet at one of my locations. I had a static IP added to the business site and comcast has failed repeatedly to remove the previous interenet charge from my monthly account. Today I was on the phone for 2 hours and got hung up on and disconnected 3 times and passed back and forth between residential and business twice. I asked to speak to a supervisor and was denied because they were walking into a meeting. Just as I thought we were getting somewhere the tech tells me that my name is not on the account and they can't go any further. I have owned this account and property for 8 years and have never been given this excuse including by the other three techs that hung up on me or transferred me today. The excuse I was given was that because I am in Illinois, they were given these accounts becuase Illinois did not follow the rules therefore I need to start at my local office. The first thing I am doing tomorrow is calling dish, verizion and private companies to switch out all 6 of my business locations.
We have been in our new house since July of this year. As of date we have had your service people out at least six times. I am livid as my husband works 6 days a week and on Nov 22 our service went out. Phone, cable and internet. It just so happened that my husband had four days off due to the holiday. Call after call with no one able to come out the 27th~ So on his four days off we have nothing. Not to mention no phone when he does work he has the only cell phone. Our account was credited 32.44 for 5 days of being with out service, This is a total rip off. Your call center says the computer figures out how much the credit is. AT&T may be getting a new customer for sure. No response when explaining over and over how much this effected our holiday and my husbands days off.
Comcast service rep sold me the plan to buy triple service( phone, internet and cable) and promised for a gift card of $250 if I continue the service for 3 months. I havenot received it as promised and now even on following up with them no one listens.Â When i called them they said it is not showing any such thing in the records, i asked them to refer to the recording of the call they had with me. No success, continously following up with, posting on their consumer forum but they don't do anything.Â Just cheating.. cheating will never use comcast now.
I have been paying for HD Preferred Bundle for over two years. I have never had HD. My husband and I called several times, I finally got through to someone who listened three weeks ago. My old bills say HD Preferred Bundle at $174.74. My February bill says PRF XF TP $114.12. Is this to make up for all the years of paying for something I never received or should I go to Small Claims Court? I have always paid my bill on time and have been a customer of cable since the old Rollins days. I am a senior and don't appreciate this overstated charge.
My wife and I are paying to have three computers on comcast internet. Two can connect but the other cannot. We have had this problem for many days but have continued to pay for the service price for three computers. Once I called and got help. Today (01- 14-12 at 3.00 PM) I called and talked to three camcast employees who did not seem to know what to do. They were rude, hang up on me, one told me that, I am computer illeterate, and the other representative told me that I need a new connection. I spent two hours being switched from one representative to another. They made me feel that camcast is the only internet service in Houston.
The first woman employee was mean too. She kept ordering me to be quiet while she made suggestions that do not work. The second woman was worse. She dropped the phone and left me hanging. The last representative was a man. He told me that, I must be computer illeterate. What has become of camcast? Do this people know that we pay for them to work for camcast? Do they know that a community leader like me can organize for a protest or a joint boycott for this kind of business. Let us get this straight. If you cannot take care of your clients, they will find someone who can.
Having on going problem with On Damand shows ( can't but any ) had this problem for about a month, called many times and get the same run around over and over. They will fix at there location , now they need to send a tech out - this was on Sunday 14th ( NO Call ) still waiting . I have called four times on this problem and still NO help from Comcast. I keep getting a error message ERR36896 and have reported this to them each time,they gave me a Ref number of CR299409360 , now I have a new Ref number of CR30350853 from when i called on Wed. the 17th and she said that a tech would be here at my home thur. the 18th from 9:am to noon, at 2:30 pm I called to see what is going on and they said its was not completed in the system. That is a lie, all ongoings are recorded all they have to do is play them back and see who and what went on during that phone call. I took time off from work just to be here and no one called or showed up. Now they want me to wait a few days more , well this will be about a month of me paying for someting that dos not work. Oh well lets see how long this will take and what it will cost me . as for the shows that I can't see now due to they are not offered anymore. The real problem is that they need somone from the top of the latter to look into this and somone to run the department - They need a team here in Michigan to take care of these phones calls , not over seas. Maybe I should sign up for a managers spot, I could use a good a job anyway.
I am going to switch to SureWest, don't know if it's the best choice, but it is $100/mo cheaper than Comcast for the same stuff. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer.
I went through a chat session, since the gauntlet of "Press 1 for this" only gets you to someone who doesn't speak english... but the chat person couldn't help me without the code they emailed me and then shut off my account, so I couldn't get it. After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone.Â I think that must be against the law. So, Comcast sucks.
I received the promotional ad in the mail to upgrade to the xfinity triple play a couple of months ago, I called and accepted the offer the date was set, and I was given my new phone number, and was very anxious to get all of the new upgrades and a home phone. The day of the installation i waited and no one ever arrived when I called I could not get an answer as to where the technician was and what time he would arrive, I had to leave to go to work i continued to call and inquire with no resolution, they said they would issue my 20 dollar credit and that I would be contacted later that evening to reschedule my appointment for the next day at my convience but I was never contacted.
The next day I began calling that morning, I repeatedly asked to speak to a supervisor, but was always told that they had to notify a supervisor and that one would call me, this happened at least 3 to 4 times that day, still no call and also no appointment was scheduled. The next day I started calling again I never recieved my credit and have yet to talk to anyone COMCAST CUSTOMER SERVICE SUCKS!
We have been customers for years and we actually wanted comcast intill all these promblems begain. We cant even use gsevelowour landline phone. This is extreme. I finally got online and im trying to hurry brfore it cuts off. please respond at 832-971-0594
Comcast SUCKS! 9 mos of problems, including weak signal, slow internet, phone down for at least a week 3 months in a row, they lost my phone number (they ported my number to someone else), service came and unplugged my phone one time, then got in the truck and drove away, no paper work! Another time service doesn't show up or even call when scheduled. This is just a small sampling of the last year with these jerks, if I listed them all I would need to find a book publisher.
This has been escalated to corporate level and still problems, not just for me but for others in the area. How do they stay in business? They have the worst service, and don't care about the customers at all. Comcast SUCKS! I can't wait for FiOS to come to my area!
On 15 Mar 2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $109.99 per month. I would also be charge a $7 a month rental fee for the modem plus Cable boxes for $30 a month and about $10 in tax. The total cost should not exceed $150 a month for the duration of the 2 year plan. For 12 months I paided under $150 month.
Now I get the bill for Apr 2012 and my rate went up to $183 per month. I called them, they said I would only get the $109 rate for the first 12 months, the next twelve months would be the new rate of $129 and $29.85 for cable boxs.
I called the billing dept. I informed them that my service order specifically states that my base rate was $109.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.
I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me to change my plan. When Comcast get you to sign a contract it should be in bold print about after 12 months the price will change but they know you would probally not buy into there scheme to get you into there plans.
I called to pay my bill and needed to speak to someone about the bill and why the amount is different every month, a female named Shandy answered and she was very RUDE from the very first. She has no customer service skills and she will be one of the reasons I change my service carrier if I decide to do that. I never got my questions answered I did pay my outstanding balance. Myself being a supervisor of 28 employees half being phone service half being front desk registration if she worked for me I would terminate her she is not and can not be good for your organization.
After getting the runaround now for 8 months I was basically told today that because I didn't complete some phantom "form" or other process which I was never advised about and never received that I was ineligible for the $100.00 Visa gift card after signing up for triple play service online with Comcast in June 2011. I was never contacted, emailed or written to advise me of any problems either. I asked for a $100 credit on my bill but was denied that as well with supervisor Tyesha today. I see many, many complaints online now about this same scam and realize I've been duped. I will certainly never use Comcast again in the future!
I have been a customer for a couple of years now and I have paid my bills early or on time. I tried to explain to a couple of representives that my wallet had been stolen. I asked if they could make a payment arrangements and turn my service back on. They told me no and I am not satisfied with that answer because I've done what's been asked of me as a customer but when I ask Comcast to be the provider I believed I was signing a contract with be it's no.. I am beyond satisfied with your customer service. I am debating whether or not to stay with Comcast. I actually have two accounts with you a commercial and personal account. I hope there is someone who can resolve this problem.
We purchased 3 iphone 4 devices about 2 months ago and had comcast install a wireless router shortly after. Our computers and wii work with this Arris router, but our iphones only work intermittently, and rarely. We have had data use overage charges the past 2 months. I have spent whole weekends on the phone with both apple and comcast support and have been unable to resolve the problem. Comcast response, during the 12 or 13 times I've called in to request help, is always a sales pitch for their "signature service". They will do nothing to resolve the problem unless you purchase this expensive "signature service". In typical Comcast style, you can pay to have this almost useless wireless router installed, but, if you want it to actually work, well, that costs extra. I do not trust this wretched company that if I pay the $80 upfront plus $14.95 monthly extortion to have a working wireless device, that I will actually have a working wireless device. I can't get this crap out of my home fast enough. I wouuld advise anyone to steer clear of comcast wireless for iphone. It will cost you more in money, time, and aggrevation than data overuse charges ever will. Also, comcast will never admit that the problem is with them. They will tell you that the problem is with Apple, but of course, comcast will fix "apple's problem" for a high fee.
On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.
when you first went to Xfinity, I tried it and found that it was completely unsafactory, now I am on basic cable, and was told that I would not have to go to the Xfinity boxes, now according to the news and tv I must have a xfinity box this month in order to receive cable. I went to the office at 145 Park of Commerce Dr. to get the boxes that I would need and was told that I must pay for the boxes that I have and pay for the new boxes. I DO NOT HAVE ANY COMCAST BOX. I was told that I must prove that I do not have the boxes, I DO NOT HAVE ANY COMCAST BOXES. I was also told that a Comcast Tec could come to my house with a charge. I cannot pay anymore than I am already paying. I am trying to get to the Mayor and Aldermen in Savannah, just this year Comcast was challanged to stay in Savannah, Comcast promised that anytime we called the local phone number, we would get a local person and there would always be a Manager at the Savannah location, well that is not the case now, I will push as hard as I can to get Comcast out of Savannah, but I am a older somewhat disabled female citizen, os I know you do not fear anything from me,
but I do hope that you will receive the same disregard of your company that you company has given me.
God bless each and everyone of you'll and remember that what you give out you will receive 10 fold.
I was lured into changing from dish network to Comcast with a $250.00 gift card in Jan 2012. To date, they have given me the run-a-round for this gift card. After a month of service I called their office and was told "we wait 6 months before issuing the gift card, to make sure the customer is staying with us". Okay I thought. So by July, I figured it's been over 6 months, I called again, after being switched around to several customer representatives, I was switched over to a whole new department "rebate center" I was told by the rebate "the company has to call us telling us you are eligible."
So I call back to Comcast main number , I was told I am eligible, as I stayed on the line, the representative called the rebate center to tell them I am eligible. I was told I should receive my rebate in 10 days . well the rebate never came, so AGAIN I call Comcast. Now they tell me I'm NOT eligible. ONE BIG SCAM! we spent almost $300 to switch over, only because we were told we would get the rebate. Now, NOTHING! T his company should be ashamed and discredited for it's ploy to deceive consumers! I do plan on sending a complaint to the Consumer Affiairs office also.
On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.
I will attempt to make a long story short: In Feb/2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $89.99 per month. I would also be charge a $5 a month rental fee for the modem plus about $4 in tax. The total cost should not exceed $101 a month for the duration of the 2 year plan.
Well guess what? My first bill was $142. I called Comcast and after a long wait they reduced the bill down to $102.87. Each month following I had to go through the same hoops with their billing dept. They always tried to charge more than the agreed upon cost.
Finally, after months of calling them every time I got a bill, they adjusted the payment down to $105 per month.(A little more than stated but I didn't want to waste more time for a $4 per month overcharge.
Now I get the bill for Feb/2012 and my rate went up to $144 per month. I called them, they said I would only get the $105 rate for the first 12 months, the next twelve months would be the new rate.
I called the billing dept. I informed them that my service order specifically states that my base rate was $89.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.
I also asked if Sales Representatives of Comcast are trained to deceive potential customers, because that is what seems to be occurring, again to answer to this. I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me on this problem.
Again, I was on hold for another 10 minutes or so and a Representative answered and asked when I would like to cancel the Comcast Service. I was a little taken aback by this maneuver. Was this the way Comcast Customer Care settles disputes, by having you cancel your subscription with them, instead of trying to fix it.
I was also informed that there would be additional charges for quitting before the end of the contract. I informed them there is no contract, all I had was the service order. Then they told me that shortly after signing up with Comcast I responded to a recorded phone call describing the terms and conditions, and this translates in to a contract.
I never received such a call, and I never would have agreed to it.
To be honest, I do like the Comcast Triple Play Bundle, but they really need to put a little honesty into their sales and billing departments. I don't like to be lied to and I hate having to call them repeatedly because they always charge you more than the agreed upon rates.
Will I stay with Comcast? Unless they decide to run an organization that has true scruples and integrity, and unless they honor the service order I agreed to in 2011, I will probably go back to Direct TV, they might cost a little more, but they have never lied to me or changed the monthly rate in their favor every month.
Agent first called me and told me he was not going becasue no one answer the phone i have proof of all the calls receive by the technician, Secon customer call to his agent to tell that main entrance did not allow him to come in, but he didnt say that he was allow to park in a designated area and be escort by a golf cart to the building second refuse as a comcast customer we have no complaint site to complaint all this kind of albitrage that comcast does the only thing they know to say is the computer says you did not attend the call or our appologies and with that they think everything is sold the hoy me the stuped wating sunday $20 he did not come on time and then he refuses to come in, and the 6 days with nol internet connection i want my credit back and fast.
I had recently placed a call with comcast about a quote to move to a different adress. The person I had spoke with went ahead and had the service shut off without my approval. I had told her I was going to check prices with other cable companies and get back to her If I wanted to go ahead and make the transition. So now my cable is shut off as of 12/2/12 at 4pm. I have called Sabrina employee number 53598 and she said she couldnt help me. Then I called Nate/Manager and he also said he couldnt help me. This is rediculous, I pay around $150 a month for service and here I am with no service and its comcasts fault. I want this resolved ASAP
I don't know how Comcast can call their Xfinity upgrade a digital service. I was an "Expanded Basic" subscriber until they completed their "migration" to an all digital service. After installing my new set-top box and digital adapters, the only thing I noticed that was different was that I no longer had my local channels in digital format. No local hi-def! In order to get that I had to upgrade my subscription for an additional fee. The information states that it is possible to install an A-B switch to bypass their equipment and run the coax directly to the tv. That's a hassle!!
Why should I have to do that?? Just give me the local channels the way I was receiving them before. The so-called digital channels were identical in picture quality to all the analog channels I had previously been receiving. If they were digital, they had simply taken an analog signal and run it through an analog to digital converter. The digital adapters for extra tv sets apparently were for converting the Comcast digital signal to analog for display on older analog sets. Needless to say, I am no longer a Comcast customer.
I have switched to Dish Network. Their HD package is also an extra fee, but they are giving it to me free for life as long as I am on auto-pay. Even if I have to pay, it is still lower than Comcast without HD.
on 8-17-2012 i signed up for comcast bundle deal with a $300 gift its been 6 months now and 40 or more phone calls and all i get is a run a round about the gift card, what to do i guess just stop paying for their service, and switch providers
I requested the triple play plan a week ago and was told a technician would be scheduled to come on 10/29/12. I was advsied that my current home phone number was being ported from AT&T. On the day of instillation, the technician called to say he was outside my home and no one would answer when actually he was at the wrong address. I called the home office and was informed that they would not re-route the technician to the correct address because he would not get paid. I was rescheduled for 11/9/12 because a new work order had to be submitted. On 10/30/12, my home phone was disconnected by previous carrier because comcast completed the porting process. I called to complain and was told they could not send help me until 11/3/12 but the technician went to the same bad address looking to install again on 10/30/12. This is a shame. You can route the technician to a bad address two days in a row but I have to wait 5 days for you to correct it. I have lived at the same address for over 20 years with the same home phone number and had service here with comcast over 20 years. How did this happen and what happened to prompt customer service?
I started Xfinity internet service. It is good, but when I try to log into my comcast account I get error code 34384. I did the on-line chat thing with four Comcast analysts. They all had me do the same things to correct the problem. Nothing worked.
I had been using Safari on my MAC and decided to try with Firefox. It worked. I then tried Google Chrome. It worked. I went back to Safari and got error code 34384. What is it about Comcast that it won't let Safari log into my account. My Safari is the latest version on a new MAC.
To whom it may concern,
A Comcast Technician (Tech ID number 0379, ticket number 12211795) was at my house on Tuesday, October 9th, 2012, to replace the bad splitter, which attached my wireless computer box and my TV to the cable wall outlet in my walk-out basement home office.
When he arrived he replaced these items. Then he decided to replace the totally functioning, main cable, which led from the main Comcast cable box to my walk-out basement, through the attached garage. That cable had a splitter inside the garage. From the splitter, one cable lead to the first floor living room through the garage ceilings. The other cable went through the garage wall into my basement home office.
Unbeknown to me he cut off the cable leading to my living room. He cut it so close to the garage ceilings, there is no slack left. He did it without my consent, and never asked me if I needed a cable in my living room. (In order to reattach it, a chunk of my garage ceilings will need to be broken. Only two months ago I paid over $300 to patch the huge hole in that ceilings, which was created by a previous Comcast tech while he fished a cable line up into my living room). Now I'll have to do it al over again!
Then he went outside and removed the four way coaxial Comcast cable splitter, which besides for leading to the Living room and basement outlets, it also lead to two bedrooms on my second floor. He then cut off and disconnected the two bedroom cables, 12 feet above ground!!!
I told him that I paid my electrician $650.00 for attaching the cable on the side of the building, over the roof, and then down into my master bedroom, and that it was mine and that I needed it!!!
He aid: "It was someone else's cable, not Comcast's." I said: "Yes, but it's still mine! I had it installed by my electrician after receiving the OK from Comcast to have it done. A Comcast technician installed an outlet for that cable in my bedroom and attached the other end to the Comcast box."
He then said: "You have only one TV box, you do not need these other cables." I told him that I had just had my floors refinished and that all my furniture, TV's, and computers were in storage, and that I need cable access for three TV's and two computers.
I also said: "I watch my TV in the living room in the winter where I have heat, and then I move it to my air conditioned master bedroom in the summer. My son lives here, too, and he plans to get a new TV and a second cable box in a week or two for his back bedroom. On top of it, we use the basement as a home office and need cable access there, too. I need all of these cable-ready outlets!"
He shrugged his shoulders and left, leaving behind all the old cables, old nails, and broken cement pieces on my garage floor. Now I am left with only one working cable outlet in my whole house, after investing almost $1,000 on cable installation, wall outlets, splitters, ceilings repairs, and tech visits.
I decided to call Comcast and complain. I called the office and explained my situation to the treceptionist, and demanded that another tech will come and repair the damage, free of charge. He said that the supervisor will contact e. I repeated my call, today, and the second receptionist told me that she'll report the incident to the tech supervisor. So far the supervisor has not returned my calls. Please help.
Mrs. Ofra Sharon
238 East Walnut Park Drive
Philadelphia, Pa 19120
I recently signed up for comcast for our florida home. First I tried to set it up online and it refused to work so I had to call. When I called they told me the online price was no longer avail. in my area and I had to go with a more expensive package. They told me no install fee, on line the install fee was 34.94. However every six months the bill goes up 20.00.
Well I had to call back because the billing address was different than the install address, I sat on the phone for 2 and half hours for their automated computer to keep hanging up on me. Finally got a hold of some one only to find out that the install date they gave me was wrong, and they had the address in a completely different town than where my house is.
Had to start all over again and now the install charge is 50.00 I told the guy that I was told no install fee and he reduced it down to 30.00. Then the day of install they show up and tell me that we need to pay 120.00 upfront for a non wireless modem but if we go wireless then there is no charge.
I was told on the phone that a wireless modem was 10.00 a month and a wired modem was 7.00 a month but the install tech said no its only 7.00 a month. I think that its completely messed up that these companies signed a contract that allows only them to operate in areas and they have no competition to keep them inline and offer cheaper prices.
I really think that the fcc should put a smack down on these cable companies. So completely unfair the way they operate. So mad right now I am very close to canceling the whole order and do with out.
Never have I worked with a more confused, ill-knowledged, and under educated sounding group of people.Â Shame on me for thinking I was getting a deal by going through them.Â While ordering a simple Cable TV package, they solicited 6 months of free Cinemax. Comcast ends up giving me HBO and tells me that they don't offer 6 months of Cinemax as part of the intro-package.Â I was also sold a "universal" cable receiver/box for $109 that would end up being free after the rebate. This way I "wouldn't have to pay any extra equipment leasing fees to Comcast" so said the salesman.
Turns out I received a CABLE MODEM for internet!!! I DIDN'T ORDER INTERNET! I called xfinityoffers.com support and their people kept wanting to route me to Comcast's support. I insisted that I placed the order through them and they should be figuring out what happened. I asked to speak to a supervisor and the girl on the end would put me on hold and give me different excuses for why "she" couldn't come to the phone. This "she" supervisor had no problem apparently talking to this sales agent for an extended period of time so that she could relay all this info back to me.
Long story short, they couldn't offer an ounce of support, or figure out why their own sales people were offering services that comcast doesn't offer, as well as selling me incorrect devices saying its one thing and then sending me another. Save yourself the headache and DO NOT USE xfinityoffers.com unless you want to spend hours later trying to clean up their mess
Hi Comcast, I just want to file a complaint about our account (8155100091154264)...I have enrolled it under automatic payment starting January but to my dismay upon checking tonight that my bill for January was not paid. What made it worst is that I have called your customer service hotline two times since middle of January to make sure that my automatic payment for our account is already activated and I have received a confirmation on both ocassions from your agents that there will be no problem as its already activated.
But again upon checking today, Nothing has been deducted and my due for January still remains. The more disappointing part right now is when I chat with another agent a while ago, I was told that the auto-payment was not activated and I have to pay immediately my due for January. Please take note that even on your Comcast system or website, automatic payment is "ON" on our account. Just writing this to you for your team to improve for our account not to be penalized as the late payment was not our fault. We could have paid it on time if we were advised earlier.
Where are the Comcast bundle packages for upset and unhappy current customers? It seems to me that when I am angry about my monthly bill I will call the Comcast customer service hotline and yell at them, guess what? They love it so much they usually lower my bill. Why the hell won't they just lower my bill from the start.
Here's what they usually do when you say you want to "cancel their services". By the way, you have to actually say terminate or some buzzword in order for this to actually work. At that point the customer service rep will ask if you'd stay for a discount, and upgrade your package for free or severely reduce the amount of your monthly payment.
It kind of feels like aÂ scam, but that's just the way it goes.
Purchased a comcast service from these guys. they offered a free comcast certified modem. After ordering called comcast to schedule install. They asked which modem i am getting. I mentioned the model with offer. THEY SAID THAT MODEM IS NOT GOING TO WORK. THEY NEED A DOCSYS 3.0 modem instead of DOCSYS2.0. The modem is not free as mentioned. They ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in S&H. So, i shell out money and am stuck with the wrong modem. I will need to spend another 80$ to get the right modem.
Comcast Contract Fraud! In 2009, Comcast sent our tiny non-profit multiple, compelling offers for "special non-profit pricing" on high-speed Internet. We were losing our old ISP to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with Comcast). Unfortunately, the whole Comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we'd already signed, then posted the counterfeit in their internal system. Only a company that is totally corrupted from the very top can behave this way. Clearly the cancer has spread through all of Comcast's labyrinthine departments.
That was blatant fraud and outright illegal. Comcast doesn't care. No official response whatsoever to multiple complaints (they don't even really have a way to report illegal behavior, which says a lot). We get more returned calls from African dictatorships! Unknown to Comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.
It got worse from there. Their overall "business" customer service is an affront to decent business practices: you experience more "bouncing around" than a basketball. Need something? Forget it! They're not even competent enough to sell us new services they keep sending us "special" brochures for. And yet, their unfortunate front-line wage-slave support employees (many in Mexico) still have to cheerfully read that script at the end of each call: "Is there anything else we can do for you today?"
We won't do any more business with them: they're blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). Just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). Over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. And yet, no resolution!
Comcast is a great example of everything that's gone wrong with corporate media multinationals in the post-Reagan deregulation and convergence (read: monoplization) eras. Besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. If you gave Comcast the WHO's standard mental heath evaluation test, it would definitely be rated as a "psychopathic" (corporate) individual.
We give Comcast a "0" (lowest possible rating). Caveat emptor.
On calling these guys they ask me call broadband offers who says they can't do anything about it. Each one forwards me to the other guy !!! BE AWARE OF THESE GUYS !!
I've been completely disappointed with Comcast in the last two weeks. The customer service reps aren't helpful, informed, and can't solve problems with the services. I've had to call in 5-6 times and still no resolution.
In the last few weeks, I noticed a bunch of channels didn't show up in my preview guide channel.
2/23/13 5pm: Called and was told the channels were blocked and I'd have to upgrade. Mainly MTV and VH1. Common channels included in most packages. I did so and was told it would take 45min to UNBLOCK. Iâve never heard channels were blocked before, just didnât show up if you didnât have that service.
2/24/13: 10am: No changes to the channels. Called and was told my box "doesn't work" and that I would have to go to a customer service center to get a new one. As a customer, I've spent over an hour on the phone, upgraded my service, thus paying more, and it isn't my responsibility to go stand in line for a "new box." The representative then said she would mail the box, but I would have to return the old one, once again, at a customer service center. I then asked her if I was being charged for the new service, while I was waiting on the box. Her answer was "yes". As a Comcast customer, I should not pay for a service I am not receiving. Once I discussed this to her, she then just stated I would have to call back and she couldn't help me with that. It was obvious my call was sent to a foreign country where communication was not happening. I don't understand why I would have to call back since I'm already on the phone with someone who should assist me. She was very confused, rude and short. and I asked for a supervisor.
My basic questions: Why do I need a new box and is it compatible with my TV and am I being charged? If the box was the issue, was the channels that were "blocked" already on my plan before I upgraded.
25 minutes later, a gentleman who called himself a supervisor came on the line and just kept repeating I needed a new box. Once again, from a foreign office. I asked him if I would be charged while I waited for my new box. He just kept repeating I needed a new box and I'd have to call back. I asked him "What responsibility does Comcast have to assisting their customers when they do call," He had no answer but repeated, "You need a new box and need to call back." I asked for another supervisor who could understand what I was saying.
With no reply on the time of wait, 60 min later, I hung up. I called back and was told I could file a complaint. I did, nothing has happened.
2/28/13: Received my new box. Doesn't look like it works with my TV. Something Comcast should have addressed. They should have also sent out a technician.
3/02/13: Called to talk to a representative about my account and the new box sent. Once again, told we can't help you. We are limited with this information. Once again, an agent in a foreign country.
3/04/13: Called and told the rep I was having issues and I need to talk to a supervisor who could help me. She couldn't understand me and just kept repeating my service has been upgraded. Asked if I could talk to a supervisor. Was on hold for 20 min. I hung up.
Called back. Was on hold waiting for a supervisor for 10 min. Was told they would have to call me back since none was available. No call was ever made. Each time I call, I give my number for Comcast to call back to rate the service I got on the call. They never once have called me back.
Comcast, what responsibility do you take in your services and communicating with your customers. I've been a loyal Comcast customer for years, but I've never seen such a decline in problem solving, communication and overall support. At this point, something has to be resolved; you will no longer have me as a loyal customer. Iâm still not receiving my âPaidâ services and I'm very angry with how the company, as a whole handles their customers.
On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue.Â An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.
A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang?? (not my cell) and an automated message informed me that I had a schedule for the following day?? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.
Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.
My neighbore switched from Century Link today 11/27/12. I had been receiving party line phone calls from her phone line all day. I am a Centruy Link customer. She switched. She told me that she would call Comcast and get this straightened out, since this was very bothersome. I couldn't even answer my own phone without her on the other line talking to someone else.
The Comcast van came out to her home, I live next door. I went out and told the the guy the problems I have been having since my neighbor had switched from Century Link to Comcast and I am a Century Link customer. He was very rude and told me that he would fix her problem as she has been yelling all day. So I went back to my house and waited for about 1/2 hour and then went back out. He was gone!! I have no home phone service.
He shut off her Century Link phone and obviously shut mine off also. I called Comcast to report this and to have them get someone out here to get my phone service back. I was sent all over the country and got no help at all. They told me to call Century Link. But Century Link did not shut my phone off. Comcast did. I got nowhere. You have vans all over Bellevue, WA, but refused to send someone out to fix the mess that you created.
Now I have no phone service. I am 60 years old dealing with the flu. Century Link can't come out until 7:00 pm Thursday, 11/29/12. I can't believe the mess you have made of my life and how you have treated me like crap. I am going to report you and your ilk to whomever I can,. I will get on facebook, twitter, you name it and spread the word on how lousy you are.
And you can't even switch someone elses phone service without shutting off the phone service of others. You are a bunch of totally inept idiots. I was considering switching to Comcast when I moved. Now that will never happen. You just lost a potential customer. This is how you treat people who had nothing to do with someone switching service and you cutting off mine, when I am waiting for doctors to call, etc. I have 21 unheard messages on my phone, that you refuse to restore me to. I hate you!! But I am sure you could give a shit.
Please be advised that Comcast refuses to honor the promotional package and price I signed up for through WhiteFence.com, a utility/services service provided through Bozzuto Management Company, the management of the Rolling Hills Apartments located on Circle Gate Drive in Germantown, MD. IÂ received my first Comcast bill which totaled $133.26. I immediately called Comcast Customer Service and advised them that I signed up for the Xfinity Digital Preferred service at $39.99 (1st six months) plus a $25 installation fee, $59.99 for 2nd six months and that my bill was incorrect.
I was informed that my bill would be adjusted and it would take 48 hrs. to reflect on my account. After 8 days and my bill was still incorrect, I called Comcast again and was transferred to the Promotions Department. I spoke to a âRyanâ who told me he would take care of adjusting my bill to reflect what I signed up for. Unbeknowing to me, the CUSR deleted the âDigital Preferredâ service I signed up for from my account when my bill was adjusted. All of my Digital Preferred channels are reading âNot Authorized.â I called Comcast yet again and was told that I am not authorized for these channels â yet, this is the package and prices I signed up for.
The long and short of the matter is, Comcast refuses to honor the promotional package I signed up for through White Fence - $39.99 for first six months; $59.99 for 2nd six months. Because they had to adjust my bill to the promotional price, they deleted the level of service (Digital Preferred) I signed up for.
Ordered comcast bought a bundle package with promo package extra chanels. I left Comcast 2yrs ago and got Direct TV because Comcast took away chanels that I was paying for that was on my bill and they said I never had the chanels I told I can show them the bill that Ive been paying and they could care less. Got mad and went to Direct TV, did not like the dish on my roof because of snow and got stupid thinking I would give Comcast another try. I got the bundle package with promo chanels.
They were supposed to be there between 5 PM and 7 PM but showed up at 7:30 did not get out of my house until 10. Never got the promo chanels, tried calling all weekend but could not get through until Monday. I asked for a manager's name and number to complain. They were reluctant to give it to me, I called the manger left a message. Did not hear back and Thursday I switched back to Direct TV. The Manager did call a week and a half later. Comcast sent me a bill for servise I did not get and I've been on hold with them for 45 min now trying to get it straight. Their customer servise is the worst. I pray they go out of business. Going to call my State Rep. to complain, not sure what good that will do but I hope something.
I ordered the self installed Comcast kit via Internet. The web page said my apartment was acceptable for the kit.After it was delivered I followed the easy installation instructions I contacted xfinity and they tried troubleshoot the problem over the phone. They were unsucceful. They then scheduled a tech to come to my apartment and fix the problem. The tech came, hooked a little gadget to the wall outlet and said I need a "rewire". So I then had to scheduel and appointment with one of there contractors to do the installation. My appointment with the contractors was 2-4pm on the 19th of November, at 430 Comcast calls and says that they are running late and will be at my apartment at 630pm. At 630 pm Comcast calls me and says that they can't make it at 630pm and will be at my apartment at 1030pm. At 1030 pm the comcast workers show up and says that the first tech that showed up to my apartment 2 days ago was suppose to tell me that I needed a letter from my apartment office that states they are allowed to do an installation. So in conclusion after 9 days of ordering the service.. Hours of over the phone troubleshooting, 2 different repair men, and 8 hours of waiting for a repair man to actually show up, I have no cable and have to setup another appointment!
I have had horrible customer service experience with your company and judging from the reviews I have read online, I am not alone by a long shot. Let me begin with today's issue. I contacted customer service on Nov 30, 2012 and made arrangements to have my bill paid every friday on Dec 3, 7, 14, and 21st, I was told it was ok, my service would not be interrupted if my payments were done as arranged. I am a pain mgmt patient who has a morphine pump that is monitored over the telephone weekly.
If it is not monitored it is a potentially life threatening issue. I awoke this morning to no phone, or cable service after having made payments on the 3rd and 7th. I was told I was lying by the first service agent I spoke with, that I had not called and made any arrangements. First off, she could not speak english well at all, she could hardly understand me, took her several minutes to understand me well enough to even find my account with me repeatedly giving her the ph number and address. After finally being transferred to a supervisor I was told that no one was authorized to make the arrangements that were made, they could not even find the representative who made the arrangements.
I have also called repeatedly complaining about my alarm system falling off, not working properly etc...I asked to have it removed from my account, but was told I had to pay the account in full before there would be anything done. I had the alarm system taken down by my son and had him take it to the office here in Huntsville AL and still your company will not credit my account for an alarm that hasn't worked for three months till the bill is paid in full. First off, you should not make arrangements with a customer and not honor them, second you should not charge for a service I am unhappy with that does not work properly nor was it properly installed. Why could you not credit my account once the equipment was returned and credit me for the months of service the alarm system has not worked? I was told I had to pay in full to receive a credit, this is utterly unacceptable.
The shoddiest customer service I have ever in my life experienced. So now, here I sit, unable to have my morphine pump monitored, wondering if I am going to be overdosed on morphine and die, or if the pump will shut off and I will go into immediate life threatening morphine withdrawals. I would never have let this happen. Had your representative told me when I called on Nov 30, 2012 that I would be suspended I would have found a way to pay the bill in full to keep this from happening. It is reprehensible that I was told to pay every friday on these dates and I WOULD NOT BE DISCONNECTED, only to make the arrangements and yet still be disconnected and face the multitude of health issues that I must now deal with. Thank you for your sub standard service and your shoddy business practices.
You are a terrible company, your business practices and ethics are questionable to say the least. Please promptly forward this to your superiors and stop lying to your customers. Customers are the ones that have the power in their hands to make or break a company, or at least that is the way things used to be in America. Just wondering though, if I die due to the fact that Xfinity reps practiced terrible consumer relations, whom should be held responsible. I am contacting my attorney also to begin proceedings should something happen to me...
p.s. the supervisor and the local office both said that even though the mistake was made on your end my service could not be restored till I paid in full. This is complete crap!
I sent this letter to Brian Roberts/CEO
This is in ref. to the above subject. I received a bill for $179.87 saying and charging me for a returned check. First, I paid the bill online and as you can see in my Comcast statements I always paid by bills in advance. They charged me again 79.92 as an unpaid balance that really it was paid online.
I called Comcast and as usual a dummy girl answered the phone and connected me to collection number and they said that my check was returned with a charge of $25.00 that really is not true because I always keep my checking account balance accurate. So I went to my bank and the lady told me that is no record of such returned check and no charge so she said that the mistake is from Comcast and not from the bank, not from my account and for sure not from me!
I paid everything thinking that was my mistake and after the bank confirmation realized that now is an over payment to Comcast due to your billing department. So I hope I get credit for such mistake!
You know all the problems that I had before with Comcast and you always helped me in a professional level, so Iâm expecting to get the same help with this issue.
For any additional information, please do not hesitate to contact me at your earliest convenience. Your prompt attention to this matter will be appreciated.
During the wind storm from hurricane Sandy on the 30th of Oct. around 9:00 am, the transformer from DTE Energy fell, taking down electrical lines and cable. My wife, grandson and I evacuated the house because it was unsafe. During that time I called everybody that had lines down, including Comcast. I talked to a Representative from Comcast and explained the situation, she said she would file the report. That was on Oct. 30, why is it Nov. 10th and I still don`t have service. I called and was promised dates and nobody shows up, I call again and they tell me they can`t find where I called, so I make another complaint. This has been going on for almost 2 weeks. The promises and nobody showing up, I have been patience, but now I`m angry. I know had this been in the suburbs, it wouldn`t have taken so long. I have been a loyal customer for many years and I know it doesn`t take 2 weeks to put up a line. I want Comcast to investigate why this is taken so long. The storm has been over. Thank You for your time. A very disappointed customer.
WE just recently install Comcast for high speed internet. Since my phone VP and Z340 phone for the deaf would not work at all with the new modem that Comcast provided for. After struggling for a week Comcast has no knowledge about these kind of phone as I requested a knowledegble technician. They were not really listening to my needs. So we had to add a Wifi to get my phone for the deaf working again. Comcast is blocking something, it is not worth paying $7.00 a month for that modem if it can not work for my phones. The speed is good. My attention to this goal is delete their new modem and buy a modem of our own so we can set our own password without blocking all these issues.
I like to add one more thing, after the new modem was replace to all the Comcast customer I found out it mess up all the Vp and Z340 phone to ALL of my deaf Friends. Had to put back the way it was. What a mess!
I have had many bad experiences but the latest is my cable box quit working so I went to the local office which they closed without notice. So I had to travel another 20 mi. to get another box. When I got there I had to take a number and wait 20 min. just to get a box. I got home and turned on the box and it did not work. I called customer service and they tried to send signals to the box but that did not work so they scheduled a technician appt. They called 3 timed to verify the appt. and guess what, the tech never showed. I called and they said an appt. was never scheduled. That is when I called AT&T and installed U-verse. Now they say I owe them $660.
I wanted internet and the came to hook me up service and said the couldn't do it because they want to run service the way they want not the way I want it run they want to go under my driveway in 2 places. when they could run a wire from the pole further from the house and they could run there wire on the pole to the next pole down the street and then they could run the wire in the yard to the house instead of running it under the drive. They told me I would have service in 1 month and it didn't happen so we called and all I get is the run around and a different story each time and I need this service for my children for school I am so sick of dealing with this and hate getting blowed off they are telling me spring time I cant wait. this is nuts and I want to talk to the big boss not the peons I want answers? you know my number so call me.
I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been calling since 2/7 - 2/11/15 still not resolved been going up for months. Everytime we call get put on hold many times. talk to many people and they laugh at us or say they cant do anything. now they want to hook us into a contract reduced to $188 without the major movie channels. What kind of deal is that? I will not recommended to all my friends and family to get this cable no matter what. Finally we spoke to a "Brad" at Comcast say he is in charge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up... Jacksonville fl
when I originally signed up the young man on the phone offered me certain channels ..I told him the price that would fit my budget which was agreed and he told me that he could help me now .. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive . then the channels that I was receiving never worked properly. they either stuttered or the continued to blinked out. I have contacted you all since day one about this . I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied ..because the channels I have are not showing so the option I'm faced with are that to cancel the little channels I do have with you all ands just keep the internet service or to continue services with you all which are horrible and even if choose to get another plan whos to say you all will even honor that agreement either. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. and the simple channels that we do have don't and wont even work ...I am sooooo not a happy customer .I feel duped, and cheated ;
We experienced a severe winter storm last Wed. (March 7) in which the wires for our cable service was pulled away from the house by falling trees.
My daughter first called Comcast on Sat. (March 11) to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3:30 to inquire and was told to wait for the end of the day for crew to arrive. We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - (I'm not holding my breath)!
I pay Comcast almost $300 a month on an automatic payment plan. I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided.
I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.
In October of 2017 I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of 2018. While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket., I said how is this possible? He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. As I am a very talkative person, I'm sure I'll find time to inform all the new home buyers in the neighborhood. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong.
Cable workers while installing new cable on my property at 4444
Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug.
I want it fixed before I have to start watering my lawn. I can be reached at 1 916-515-9489. Thank you
I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. one window the camera was installed in front of the window, that window is not being monitored at all. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. they can't and he can't demand to see anything in my home. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home.
my complaint is about my Comcast bill I call to inform them that my bill was to much this month , I have been recently having the problems and everytime I call Comcast I have a hard time and they give me stress . My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works .\
please contact me @
Why are the Xfinity commercials on WTXFH sooo loud? It only on that station that it’s like that and all the other commercials are normal.
I’ve called about this and it just goes on and on.
Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.
On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.
I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.
I had service at 3002 Lawndale Drive Crwfordsville Ind 47933 with xfinity with a two year contract, but when we were attempting to move our service, after numerous phone calls & the time of move approaching quickly, I was told xfinity could not provide us service, I gave them a disconnect date for service & was told I would not pay early disconnect fee since they couldn't provide us service. I recently receive a bill for early disconnection fee, so I called & questioned charge, I told a supervisor would get back with me after all information was reviewed. I did not hear from anyone so today I called & the first gentlemen I spoke to said I would have to pay the penalty for early disconnect again explained I was told it would be waived due to service was not provided at our new home address, I ask to speak with a supervisor after holding for 18 minutes Elizabeth said she had no authority & told me I owed the money since I broke the 2 year contract, I feel I shouldn't be charged as I was told I wouldn't owe anything then I get a bill in the mail when I try & call I truly feel no one really cared about my concern, nor did anyone return my call as promised, my claim number was 044514907. We were very satisfied with your service & had every intention of moving service until we were notified no service was available in our area, I am very disappointed in the resolution of my concern, My phone number is 765-894-3828, email is email@example.com.
Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Had to verify account information numerous times willing to bet it was a call center outside the USA!
Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of 830 a.m. on thanksgiving no less and a full dinner planned here I have no cable service either! The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. a credit and a 2 day wait to restore service that should be on right now! Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast!
The local weather channel (101) in Westmorland county Pa., seems to have been discontinued in our locality. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over 260.00 dollars per month. We hope your management will reconsider to refurnish this option to our cable access.
Thank You for giving us this opportunity to file a complaint.
Robert & Karen Milko
The channel 245, weather scan, in my area (Danvers, Ma.) has been removed from my line-up. I think this is a bad move on Comcast , myself and all my friends, family and customers go to this channel to get the local weather. It gives us the week, day and hour for forecast.
When you watch the weather channel 47, you have to watch the bottom along with all the noise of people above, speaking on other subjects.
I just want the weather in my area.
I hope you bring weather scan back (245), I miss it a lot. this was 1 reason I stayed with Comcast instead of switching to another provider.
So disappointed not to have 245, weather scan channel
the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........
Had to finally leave. The cusomer (no) service department is the very worst I have seen. After you go throught the maze with height weight color hair dob social security number address state zip You get to state your complaint. The person says you need to talk to a different department. That person answrs the phone and asks you height weight color of hair d.o.b socicial security number.....really? I left and went with a slower, less efficient company but they have stuck with the exact same charge to me as originally quoted but in the end I would rather have a lesser product and be with a cutomer without all the fake charges.. by the way, they did not ask my hair color.
The customer support schedule an appointment for
20 Oct 2017 @1to 3 pm for a
Onsite visit sie to the intermittent going issue
On the same date at 130pm i contacted the customer service line an i was informed that the apoitment was cancelled with out any explanation
My account number 8771 20 063 0473920, I did have service for tv and internet, a lady called me and offer me triple service including tv, internet and phone service at good price, she assured me that my cellular will be included, and Comcast will call my phone company to do the transfer, my phone company still charging me for the service, so I went to Comcast to ask why they didn't transfer my account and Comcast is charging for the tree services, they told me that they are going to put me back on my old contract, I would like to know my position with you, I will appreciate your respond to clarified my situation. Thank you for your service.
For those of us in St Augustine and were affected by hurricane Irma we expected to be without electricity for a period of time and our cable service. We were fortunate in our neighborhood to get our power back in less than 24 hrs. For those of us who have Comcast (which are most) it has been a completely different story. Others subdivisions around us had their service restored soon after the power came back on in my neighborhood it’s now been 10days. Many have called Comcast only to speak to someone from another country who has told everyone who has call a specific date and time, which by the way is always 7 PM something i.e.. 7:10, 7:20 & 7:18. Of course those dates and bogus times came and went. I feel it is an insult to me and the others to give such false information!! SHAME ON COMCAST!! Would this be expectable behavior to you if you were in a similar situation? To put it in simple English, if they don't have an ETA then they should not be giving one.
The real problem as it turns out is multiple cable lines that are down in our neighborhood. My husband was told by a nice young man that works in the field for Comcast that yes they are aware of the issue but that Comcast runs on a skeleton crew most of the year and when there is a disaster they outsource the work. He also stated that there is NO ETA for when this particular issue will be resolved. Meanwhile, you might want to know that some of your paying customers are thinking of dropping your service and going with another service, myself included.
I worked from home 50% of the time so it is important to me that I have reliable internet service. Let me tell about some of your other customers in the neighborhood. My dear friend and neighbor has stage 4 cancer. She is often too weak to do much of anything, watching TV takes her mind off of the pain she is experiencing it's a small thing but gives her some comfort.
We are a small community of people that matter and deserve better than we'll credit your account for the inconvenience.
Our service is under my husbands name John Schneider. His email is firstname.lastname@example.org and Comcast ID is: John-Schneider@comcast.net
I reached out to Comcast on 9/5/17 to ask for a letter that states that I have successfully closed my account and have a zero balance. I needed this letter to have today's date on it. This letter was requested by an apartment leasing office. In order to secure residency I needed to show that I no longer had service with Comcast and that I did not have service between the months of May 2017-Present. I was told that a manager would call me with the hour to assist with my request. That never happened. Then I called back and was told by a representative that I would receive an email with the information I needed within 6 hours. That never happened. So then I called back the following morning and was told by another representative that I would receive that letter/email within 3 hours. Again, that did not happen. So on my lunch break I called Comcast yet again, only to be hung up on twice. Then the representative that I spoke to tried to transfer me to the collections department, because he said they would get the email out to me today, and we were disconnected. So, I called back yet another time. I spoke with yet another representative that told me the other representatives must have been new hires and did not know what they were talking about and that I cannot get an email, but get a letter mailed out to my home in 10 days!!! I said this is UNACCEPTABLE!!! Because I was told that I would get my letter in the email on more than one occasion by 3 different representatives, I feel as though this should have been taken care of. I do not understand why I have to jump through so many hoops to get a damn letter!! I am extremely pissed by this whole thing. I needed my letter yesterday!!
I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon
Our Customer at email@example.com is PRETENDING to be YAHOO & sending EMAILS to YAHOO CUSTOMERS THAT they have REQUESTED TO DELETE THEIR ACCOUNT IN TWO (2) WORKING DAYS UNLESS YOU LOG INTO YOUR ACCOUNT THROUGH A LINK GOING TO THEM WITH ALL OF YOUR INFORMATION!!!
DOES COMCAST APPROVE OF THESE SCAMS??? IS COMCAST PART OF THESE SCAMS??? THEN WHY IS IT ALWAYS COMCAST CUSTOMERS THAT TRY THESE CRIMINAL ACTIVITIES???? IF YOU SEND ME YOUR EMAIL ADDRESS I WILL FORWARD YOU THIS EMAIL!!! ANYWAY YOU HAVE THE INFORMATION & IT MAY BE A COMCAST EMPLOYEE OF A COMCAST DEPARTMENT TO GENERATE INCOME!!!
Eric K. Meredith
Comcast is the worst cable company on the planet. Service is horrible. That's all I have to say.
Someone is making small payments on my account and I have made Comcast aware of it. But nothing is being done . I was given a ticket number(039484707) for an investigation to be done, fore every time I speak to and agent in the Billing Department or Solution Department, all I am getting is that the investigation is on going. Because of these unauthorized payments are being made I have a credit of $43.49 this is not mine. I can't make my regular payment because of this credit.
I do need some help with this. Now when I call I ask to speak to a supervisor I'm told their all busy and I will receive a call at the end of the day and it never happen. I am a long time customer and I do enjoy comcast service , but I am so disappoint. I feel I need to take this matter further, because there is some inside misuse of customer accounts is happening , (I know it being done to me). I need this $43.49 credit removed from my account so I can make my regular payment. Please look into this matter.
In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.
They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.
Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.
My Huntington Learning Center has been negatively impacted by extremely poor Comcast service for about a month. We have our phones connected to their service and a day does not go by when the service goes down and both our phones and computers are inoperable. Comcast has said it has to do with their outside signal. Really does not matter to me what the issue is if it is not fixed. Should not offer the service if it is not going to be the reliable service that they claimed it to be when I purchased it. For me it is real simple at this point. Either the service is fixed by Thursday permanently, or we will move on to one of their more reliable competitors.
I am so frustrated with your company’s response to my complaint re the balance due of $190. Between myself and my husband we have written a letter to Philadelphia and called at least 5 times.
Twice I was promised that someone “higher” up would call me at 410 507 6327 within 72 hours. No one has called. My phone call today was with “Amber” and her main goal was to road block me with my concern.
First it was I had no permission to discuss the account with anyone even though I have done so in prior calls. She indicated she could not move my call forward until my account was “secured”. So I did a 3 way call with Richard who granted permission. Only then did she inform me that there was no one “higher” up to forward my complaint.
Needless to say, I am considering filing a better business bureau complaint. We have been a customer for over 10 years and many months were paid with no “pricing contract”. I am to believe that all those months that a price break was not offered we were paying more than was needed.
This contract was not broken on a whim, it was broken because our house was sold. Our future house will be in Virginia, in an area where you are prominent. Are you interested in keeping a happy customer? Due to my extreme effortless effort to discuss this with someone, I am requesting a $190 credit to our account#05627123852038. I would appreciate your immediate response.
Closed my account in May 2015. Comcast over billed me for services beyond May. Contacted customer service soon after and was told this was their error. Received a notice from a collection agency for additional funds above and beyond the incorrect invoice 2 months later. Called customer service again and was told this was in error and funds were due me. I've yet to receive this overpayment. Now, 18 months later I receive another letter from a different collection agency for money due.
I've never received an invoice from Comcast about this bill. I called Comcast, talked with customer service who indicated a supervisor would be needed to review the account. I've yet to hear from Comcast. Also, record keeping of equipment is not maintained. When the router failed a service tech replaced the old one. He then took the older model back to Comcast. Apparently, no one recorded the receipt of the router so I was billed for rental of both routers. Once I challenged Comcast on this they indicated that the older router was found and my account was adjust accordingly. So, beware their ability to track equipment.
The FAQ page states that even though a person may not now be a Comcast customer the person may still maintain an email account. There has not been any notification that this option was changed. I have lost my password to this account so therefore unable to access my email. The agents tell me that they are unable to help me. This frustration has only caused me to reaffirm my opinion of Comcast. By the way, don't email me as I won't be able to read it.
My television went out around 4 o'clock in the morning and when I called the gentleman was very nice in helping me he said he would send out someone around 1 o'clock. I went to the store and my sister was at home she is 61 years old she is on the account also her name is Carrie King while at the store the tech called me and when he got to my house instead of him stopping he drove up the street with his head looking up the street and kept going.
When I called back to make a complaint I just was feed a lot more bull I talked to at lease 4 supervisors and I received the worst service a company can give a paying customer and I do pay to me a pretty penny and due to the fact to the problem was Comcast fault my wiring in my box out side the house was set up wrong I use to hear the noise when I pass by it but never could imagine that something like that was going on I am glad my house is brick if it was wood I could of had a big dangerous problem.
I all I received was a lot of smart ass mouth supervisors with very poor customer service. This problem has not just got started I receive terrible service but this one here cuts the cake. The lies I got were not called for let me lie about a payment service be turned off. I finally had my service restored and 10 something sunday morning. My daughter just cancelled her Comcast and she was paying 250.00 a month and I have several other friends and relatives that are changing their cable service for me to take the time to set and type this I am very upset and tried of this company mess.
I called today and tried to reach to another supervisor and was not able to talk to one I guess once they put my phone number in they once again did not want to be bothered but I have been with Comcast to long to receive to type of customer service I am sure some other company would be glad for my business.
I was told 9 months ago that my bill would not increase for 2 years. Well its gone up twice oh they say that they sent me a flyer in the mail letting me know equipment was for sitting in my house was going up. And now its gone up again because of fees for this. I want get a group together to sue them any one on board are you tired of the lies! And saying you will not have an increase for 2 years yup they can charge what ever they want it doesn't matter and if you want out they may charge you too who knows. I have been a long standing customer and probably wont be for long I will honor my agreement but they wont.
This morning I experience an upsetting situation with one of the Comcast contract drivers. I stopped at a corner the prevent blocking an intersection at a red light. The contractor truck was three cars behind me. He decide to drive in the left shoulder and sidewalk to get ahead of me and block the intersection and almost he me. He caused almost hit my car and continued to look at me with a nasty and threatening facial expressions. He caused a major road block on both side of street. He then tried the back up and almost attempted to hit my car again. This driver was nasty and dangerous. His tag number is GDE K39. This driver need to notified of his dangerous driving skills and rude behavior toward other drivers.
Yesterday the power went out for a few minutes, when it came back on, there was no signal on my TV. I tried calling customer service. There is no live person to speak to, just a recording asking questions, I could not do the things the recording wanted me to do. I needed a real live person to talk to about the problem. I've tried calling several different Comcast numbers all with the same result, no live person to speak to. Why don't these people surprise me and respond to my complaint, you are very close to losing a customer. Maybe just maybe Comcast couldn't care less.
I'm a long term customer that is extremely upset that the YES network was dropped from Comcast around 10 months ago. I have always been able to watch my favorite sports team, the NY Yankees from my Comcast feed. Their seems to be no resolve to the dispute. Who suffers? Yankee fans. I called customer service on August 3, 2016 to complain. At that time I was told that a manager would call me to discuss my dissatisfaction. No call backs to me, so I called again today September 15, 2016 to discuss when this issue would be resolved. The customer service rep was kind, and stated he would talk to his supervisor. He did mention that I should call the Yes network to get this resolved. As I pay my monthly bill to Comcast, not the Yes network, I shot down his request. In adds on TV I sense that Comcast takes pride in its customer service. I hope that pride hears my voice to get the Yankees and Yes back on.
I would say Comcast customer service is horrible but that would be kind. We pay a lot monthly for triple play, Internet is down all the time.Just had a tech come out replaced some wiring said signal now great... 2 days later off line again. When will you get your stuff together. This company is going to be losing us and many others customers( if you care) very soon if you don't fix your problem. There are too many complaints to even keep up with. All have the same trouble. Verizon wireless is a phone call away. Comcast needs to fix this today!
My cable is not working as not enough power to box. I need someone out here today Friday Aug.5 as I have party coming over to watch Olympics and also a 98 year old mother-in-law living here looking forward to seeing Olympics. I pay my bills (very large) every month so I see no reason in helping me for this emergency. We can't wait another day. It has been out all day today (Thurs.) We've done everything they said over phone to do, to no avail..Ever since we switch to the x1 equipment, it has given us nothing but trouble in getting enough power to boxes.
I have a $69.99 double play 12 month contract plan.I have made all my payments on time and I am paid through 8/30/16. Comcast has suspended my service (7/27) saying I am 'past due'. I refuse to pay their unadvertised add on fees- for regional broadcast and sports.There isn't any notice of charges beyond the package price and taxes- which is exactly what I paid. Comcast has the misconception that they can do whatever they want. 100% WRONG! They take away your ability to view past bills...until you pay the past due money they say you owe - even though you don't owe anything.
Have tried to contact them since 10am it is now 12:46pm I've left 2 messages along with my number still nothing. 3 different times I was on hold for 15 minutes 1st time 33 minutes the 2nd time and 33 minutes the 3rd time. I was told leave a call back number twice last was at 12:36 pm as of 1:27 pm I've yet to be contacted. If treated customers this way I would have been fired. Completely unprofessional. You want your money in a timely manner well I has a customer would like service in a timely manner.
We are a business and were in the process of switching over to Comcast. The set an install date for 7/24/2015 (which they didn't tell us) and switched our phone lines on 7/12/2016. We have not had phone service for 3 days. Even after 10 hours of calls (mostly holding) still no fix. We are losing money everyday and Comcast has not figured this out. We are at our wits end. This is awful and I can't log-in to Comcast because we don't have an account number. Can someone help us out?
I called in to Comcast support hotline on Sunday, July 3 to schedule an appointment for a technical issue I was having. Well the rep I spoke with told me that she had an opening for a tech to come out on 7/7 btw 5-7pm. Told her I didn't get off til 6pm. She said that was fine I would make sure they came after 6:30pm. Now, I'm being told told that was not correct. Have called back 2xs to speak with a mgr and each rep tells me it will take 48 hrs for a call back and refuse to transfer the call. Please, I need assistance and a call back asap. Comcast customer service reps need additional training. At this I am Direct TV will be my next choice.
Made apt at 8-10 am the tech shows up at 8:20 walks in my house and then walks outside and says he has been moved to another route. That's a tech is around the corner coming. the tech didn't show up until after noon. Only took about 30mins to complete job. And when he left the internet still didn't work, the mgr told me on the phone there was not going to be a install fee due to the bad service I've received already. I got my bill week later and all what he said was a lie my bill was more than they said it was and the service charge was not taking care of. They were not willing to change it on my bill so I had no choice but cancel my service. By far the worst in the business.
I began a contract in feb 2016 total including tax was 65 dollars for the first bill totalling 88. They refunded me and now my bill went up 2 dollars. It's the principal of the deal! Why cant they keep their word when contract is finished. Well know so am I. I'm finished with Comcast. Will my bill go up every month? Now I am reporting this fraud to fcc and bbb.
Down graded our service 2 weeks ago. New boxes didn't work, switched out 3 times and have lost 2 days work with technicians at out house to research problems. Technicians could not find any problems at the house. We have spend approximately 10 hours on the phone with no results. Yesterday my wife got disconnected and the person at Comcast didn't offer to call her back. She wants to cancel the Comcast service after 10 years and I am in agreement unless you guys get something done immediately. I will also lodge a complaint with the BBB and call the local TV stations in Atlanta to complain on network news.
My cable went out in my bedroom. I called Comcast technical support who attempted to resolve the issue. They couldn't resolve the issue. I was told that they had to send a technician to my house. I was further advised that there wouldn't be a charged unless my TV was causing the problem. The technician came to my house and determined that the problem was a bad box. The technician replaced the box and the problem was resolved. I later received a bill stating that I owed $50.00 for the service call. I explained to them that the problem was not an equipment problem. They insisted they I had to pay. After talking to a supervisor and negotiating she finally said I only had to pay $20.00 for the service call. I still refuse to pay for faulty equipment. My problem is still not resolved.
To start, I do not get current information online in regards to my account. For billing, I always have a zero balance when money is owed. I chatted with a Comcast rep and was told that the company made a mistake when setting up the account but I would have to call back after getting a PIN number to correct it - although I gave the rep more information about myself then I am comfortable revealing. Very poor service. My major complaint is that in April of this year I was approached by a sales rep who said if I switch from DirecTV, I would get a $100 credit. The monthly service I signed up for is approx. $149. In April Comcast billed me for over $300. I had to pay DirecTV $220 to leave them and I just received a May bill from Comcast for $174 dollars. But still no $100 credit. Now I would like to know how the public can afford this and still support our families and switch to Comcast while receiving empty promises. Bad customer service.
Service issues for the past Several Weekends and even right now 10 am having the same problem. I've called several time to get this problem taken care of. But nobody has yet. The Problem is service on both cable and internet keeps cutting out. The message I received is Were having trouble connecting to the X-1 Platform Please try again later RDK03032. Also on my Guide screen it looks likes 2 different fonts are being used one large font and one small font. Now I am trying to call the corporate office seems like know one is at the office or they are refusing to answer the phone I want a call from someone at the corporate offices they can find my number in their system. If I do not hear from them. I will call the FCC and the BBB. I am Tried Of Paying for Bad Services. I've been a long time customer and this has been the worst service area i have been in.
I ordered Xfinity to be installed and described that I had Comcast previously but left it because of a number of reception problems. I mentioned how my cable connection went through the attic and down to all of the connections. A technician came to my townhouse to install it as scheduled, and I explained the system to him. He tried to determine how to provide the right hook up and even called his supervisor. In any case, they stated that I had to get a contractor or electrician out to rerun my cables.
This would easily cost more the $1000 to do. I mentioned when I talked to the salesman that the wire may have to be replaced and he specifically that Comcast would do it. Well, I am still using AT&T. They were able to install the system without any troubles with Wifi boxes for my TV. In any case, I am disappointed with what promises are being offered by your sales personnel and don't appreciate the time that I had to spend to find out that you can't supply me with what I contracted with you to do.
I had a problem with one of my TVS. I called Comcast & worked over the phone with a tech who told me that my box was defective & needed to be replaced. The tech came out & replaced the defective box, which was approximately 3 months old. I was charge $50 for the tech to replace a defective Comcast box, which I do not own but rent. I have tried to get this adjusted to no avail as I was told by a Comcast employee that this is Comcast policy. The employees' name was David (#102514). I am a physically disabled senior citizen who is physically unable to change equipment.
Call to Comcast, transferred to level 2 then level 3. After using a new password, agent tried to login and couldn't. Told me problem was on their end to be fixed by next week. Page that comes up for my e-mail says they know it's a problem and "engineers" are working on it. Nothing fixed by Thursday, new ticket, new Thursday deadline. No fix by Thursday either. Turns out the Thursdays aren't originating with engineers but with Technician Alex who tells me she's had no communication with engineers. I ask are you able to contact them by computer. She says yes. I say will DO IT, I have 65 e-mails waiting. She is very passive. She reacts to me as if reading from a script. I understand on record there have been 50,000 complaints to Comcast. I see why. One or two engineers can't fix one problem in two weeks! They are lying. and so is Alex.
A representative contacted me about changing my services, but did not inform me that I needed to change boxes and wiring. When the box arrived, I contacted Comcast and an installer was sent out on a Sunday, while I was at church. Upon arriving home and finding out that I had to pay $200, I called and spoke with someone. I was told that a supervisor had waived the fee, because I was not informed. Then I received a bill for $699, the fee was still on the bill. I contacted Comcast and the bill was cut down to $437.68. I paid the bill right there on the spot. Then I received my April bill and a charge was on it for $181 past due. So now I have been calling Comcast attempting to straighten this situation out.
I spoke with a supervisor and he said he would waive half of the bill and find the person who lied to me and make them pay the other half. I agreed to this. Then when I called them again Saturday, another supervisor informed me that on the account she see where I did not consent to half of the bill being waived. Now I received a past due notice today, saying pay by the 13th or services were being terminated. I am a senior citizen. I do not have $144 dollars laying around. My husband and myself live on a fixed income, that is why I pay on the 3rd or 4th of the month. Representatives should give you all the information and let you decide if you want to incur costly fees. I told here if she could cut my bill down then she could change my services. But I was mislead and lied to repeatedly by your representatives and it is not fair.
If Comcast terminates my service, I will take my business elsewhere. Would you please look into this matter.
Have feedback for Comcast?
Thanks for your feedback!
Sorry. Please try again later!