Burger King Complaints Continued... (Page 19)
1081+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493your store number #1736 BURGER KING OF HACKETTSTOWN<NJ, has the worst bunch of morons i have ever seen run and operated of a kindergadren based mentality that it take to perform there duties. everytime i goes to this store,they get the simplest of orders wrong. i had been going to this place weekly for years.and always got horible service...so against my better judgement,i went there again today...and as ALWAYS. they screwed up my order. "have it your way" REALLY? i have to get the right order t least once outa 25 times to get it my way....someone needs to fire that manger,and crew and start from fresh...you could put Chimps behind the counter and they would do a better job.
I went through the drive through at BurgerKing#13903 at 101 W Euless Main in Euless Texas. My order number was #2. I ordered 2 sausage biscuits, a sausage egg and cheese biscuit and a bacon egg and cheese biscuit. When I got home to eat I discovered that the biscuits were hard as a rock. Almost like a crouton. Unfortunately I have no teeth so this made it very difficult to eat. And the sausage on the sausage egg and cheese biscuit was dry like it was over microwaved. I have been going to this Burger King for a long time now and I have never received such poor quality food before.
I live in Hudson, NC. I visit the Burger King location on Hickory Blvd. 3-4 times per week for a frozen Coke. Each time I am told the machine "is broken and Corporate won't fix it". Now I truly understand machines are just that and they do breakdown, but 3-4 or more times each and every week?? Come on now, that's a bit much to swallow. However, if it is true, then the item should be taken off the menu. I don't believe this is the case each time, I believe it's employees who don't want to clean the machine and do it before the store closes. I would like to see someone resolve this issue or else remove the item so it's not offered at this location. Thank you for your time. Sandi Phillips Hudson, NC.
I would like to tell everyone about the experience i just had at Burger King in bonner springs kansas, i went in to get my son husband and i lunch at about 11:30 am, gave my order,and went to get my son his fasta orange drink, the new machine they had in there quirted orange soda all over my new top,new shoes and all over my hands, it literally stained them, I ask to speak with a manager ,he came out ,and it sprayed out at him as well.i wanted to get lunch home to my son n husband befor it grew cold,which it did anyhow befor i got home, the manager didnt take my name number or anything down ,it was the most horrible thing , i could ever imagine... this is terrible that these fast food restauraunts doe NOT take fault for what happens with their equipment. i am very upset with this matter.
Today, 9/29/12, I drove by the Burger King located in the 1300 block of West Irving Park RD in Chicago, IL and noted that the large American flag in front was torn loose from one of it's mounts, appeared dirty and dangling almost to the ground. Having lost an uncle in WW II and aware of the thousands of young Americans who lost their lives or limbs in defense of what that flag stands for, I am sickened and appalled by the lack of respect the Burger King company has for this country.
Approximately one week to ten days ago, I had first noticed the condition of the flag and reported my concern to the manager of that facility. She had even come outside and visually confirmed the tattered condition of the flag. Several days later nothing has been corrected. I have no idea how many days, weeks or months the flag has been displayed in this deplorable condition. I fully intend to make as many people aware of this situation as I can.
Why is this situation allowed to continue and why has it not been corrected?
Burger King was one of my best fast food restaurants. All my children love it. Since I travel a lot to the UK and the US Burger King is my first choice during my travel. Unfortunately Burger King is owned by one of the most known people supporting terrorism in Bahrain. I hate politics and never interested in such a thing but the way the owner of Bahraini branch of Burger King supporting terrorism and attacking the silence majority people of Bahrain had a bad image on Burger King. It reached to the point that if you love your country and donât support the opposition you should stop buying anything from Burger King restaurants. I know that the worse thing for a business owner to be involve in Politics.
Today I was at City Center one of the most known malls in Bahrain and now our Eid season when all the malls are busy people buying gifts and cloths for Eid. I stopped buying from Burger King from February 2011 and I only enjoyed it during June and July when I was visiting Orlando. Today at lunchtime I went to the food court in City Center and since it is one of the busiest seasons all other fast food restaurants were very busy and waiting was really long and the only restaurant with almost no customers was Burger King.
My four years daughter was hungry and I told myself I have a good excuse. I went to the counter were two Philippines were serving food in a restaurant without food!!! . I asked for Chicken Nugget Kids meal. Do u know what was the answer? We donât have any chicken nuggets in a very rude way without saying Sorry!! Then I asked what kids meal you have and also said in a very rude way we donât have any kids meal only two sandwich Chicken or Beef burger!!!!! I am sure even if I asked for a burger they would find a way to say we donât serve food.
I am really shocked how a big and famous food chain like Burger King is allowing them to do so. I can provide with the exact time and it was early as the mall stay open until late. Everyone knows about the Riffa branch of Burger King and it was closed because all people living in Riffa were really mad about the owner. Do u know that when the owner hire people to remove the furniture and everything in the restaurant with the logo, pictures were taking by normal people and it was everywhere to tell everyone that we r winning and anybody supporting terrorism will have the same thing.
I miss Burger King food so much. My other daughter asked me when will I be able to eat from Burger King and I told her only when we travel!!!!!!
Last night I felt really ill so ran in burger king to use the toilet then I felt sick so ran out side to be sick and asked for a cup of water and didn't get one , I needed to toilet again so I ran back I was being sick , the security gaurd opend and unlocked the door whilst I was in the toilet I was trying to ring my sister to come and pick me up a woman who worked there's had hold of me trying to pull me off the toilet I was asking for water and they refused , in the end I got up off the toilet and as I walked out they was shouting at me saying don't come back here again I am unhappy with how they treated me I couldn't help being ill , this is in the manchester picadilly mcdonalds.
I went to the Burger King on Ruth st in Sulphur Louisisan 02/03/2013 at 06:30 am. I ordered a frappe mocha and as I was dringking it, i kept getting little white hard stuff in my mouth. I thought it was one of my teeth had chipped off. Well when I got to the bottom of the cup it was a huge white cap in the bottom. It was all beaten up. It also had lots of fragments in the bottom. I called the store and spoke to the manager on duty. I tell her and she says she is sorry and she will replace the drink. This is unsafe. Its know telling how many fragments I have drink. I brought it to another burger king and it was said to be a syrup cap. It was in the blender and was blended with my drink. This could have really damaged my throat and insides. I very upset of the lack of concern at the resturant. I would like a call back from someone at corporate offices of BK.
I was just at your Green Bay store on military ave, I bought a crossant sandwich meal. When I got home and opened it, it looked like they just threw everything in the bag, the sandwich wasn't wrapped and had fallen apart and the tater tots were all over the bag. If the staff at this store don't care anymore tell them to quit and go work somewhere else or have them retrained. I won't go to that store anymore. If they present there product like that then I sure don't want see what the condition of the store is.
My husband and I went to the drive thru at the Burger King on Middle Country Roach across from the Centereach Mall in Long Island on Sunday, October 21st and purchased 2 Chicken Parmesian Sandwiches. We sat in the parking lot to eat them and half way through my husband bit into a piece that was almost jelly like. He looked down and it looked like gelatin, it was raw. We went back to the drive thru and showed the person at the window and they took it to their manager. We waited almost ten minutes at the window and no one ever returned. After the ten minutes the same worker came back with another Chicken Parmesian sandwich and my husband refused it as he did not want to take a chance again and that he would either want a burger or his money back. The worker then said he would have to go back to the manager. Another five minutes later the gentleman comes back with a burger. The manager never came to address the issue with us directly to apologize or anything. That night my husband suffered very bad stomach pains and was vomitting through the night. Burger King is my families favorite burger place but after this and the type of customer service we received I'm not so sure how often we will frequent the establishment. Maybe new training needs to take place.
I'm employed at the Burger King in Atlantic Highlands, New Jersey. Store Number 13283. I'm always finding breaking of the store policies going on inside the store. Not only are two of my managers dating each other but I've always turned my head and caught them "making out" which disturbs me to deal with in my place of work. I find it to be highly unprofessional.
My GM has also multiple times been rude and down right nasty to some of our customers with the excuse that "she doesn't want to deal with people today." When you work in a fast food restaurant half the work you do is dealing with customers, and when you're rude to them you lose business which isn't a good thing for the corporation.
My manager has also recently been cutting hours of some of the workers due to personal reasons rather than work related reasons. She's cutting hours to fulfill the hours of their daughter and son who are also employed there. When we're not even short on staff she's constantly hiring more which also causes a drop in hours for the good workers who've worked there longer.
They also won't work some workers on the same shift as some of the other managers due to reasons implying racism. They've stated they're sexist against female employees, not necessarily the ones who work in the store but others she's worked with recently. I don't find this to be the best store you could possibly make it to be because of all the things that go on in it.
Dear Burger King, I am so pissed off I can hardly write. I've been going to this particular Burger King for over 10 years.. I was never insulted like this before. I am a handicapped senior citizen. I ordered lunch and usually sit at one of the 3 tables with chairs. you worker in the pictures had stuff on all 3 tables Including baby stuff and a baby bottle, I had to squeeze in sideways at a both right next to him. he completely ignored me and was sitting at the first table texting on his phone.
while the baby was throwing his keys on the floor and running around my table. he never asked if I needed one of the tables he was occupying. there was another employee having his lunch at the last table. At first I thought the boy was just a rude customer, until I noticed he was talking to the worker next to him and the manager behind the counter. also in pictures. I was just about done eating.
then I took out my cell phone and started taking pictures, that's when he stopped texting, got up cleared the table he was sitting at and got the baby off the floor. He went to the side door and talked to his manager, they both looked and the boy went back to work, trying to hide from me. they never apologized or nothing. I really pissed off. I think your help in this store needs a talking to, I'm not looking for any free hamburgers, I'm just pissed, cause I eat at Burger King about 3 times a week .
I hope this helps you control some of the attitude at this store. What got me so pissed is he could see that I was having a hard time fitting into the booth. but was having fun watching me struggle.
I have just got a whooper meal and the chips was cold the burger was slapped together and looked a total mess and when i ordered the drink that was ment to bed coke cola and i was given a cheap substute that twisted nothing like coke and COKE COLA was advertised on the BK menu board. plus i was standing in shop for 20 mins waiting for my food.
How you can call tyhis fast food it was more like RIPPING CUSTOMER OFF !!!!!!!!!!!
I don't normally do this, but the last few times that my family and I have been to the Burger King in Hastings MN; the food and service have been horrible! Today, my daughter and I went out to eat lunch and bothe the service and food were horrible. I knew that we were in trouble when we walked in because I saw two fries and chicken nuggets sitting there...not even under any warming lights, mind you! Now, I understand that fast food doesn't mean that I am foing to sit down to fine dining, but I do believe that my food should be warm and the staff should be curteous. So, our food was indeed cold and when I asked the staff to warm it up in the microwave, they proceeded to heat it up...too long and the food was beyond chewable. The bread and meat were cooked to the point that it became hard, as well as everyhting else. The staff was irritated with me for wanting my food warm. I don't really understand why I was such a bother, considering they were just standing around, laughing, and doing nothing. I have been to many Burger Kings across the country actually and Hastings is by far the worst that I've ever been to. Your staff in Hastings should take a lesson from the staff in Lake City MN. The establishment in Lake City seems like a supper club compared to the Hastings store. Lake City always has HOT food, curteous staff and really want to let you know that as well! Thank you for your time, Sincerely, Derek Dickinson
I purchased a double stacker at the drive-thru. The board said the sandwich only was $2.00. Was charged about $.40 more (never got receipt, which is usual for this BK). Asked to only be charged amount shown, but they refused. Told them I wouldn't have ordered it if I'd known the actual cost. Believe I should have only been charged what the board said. It's called good business, but apparently they could care less about the customers. Also, twice in the last week, I, along with many other customers, backed out of the drive-thru lane after 15-20 WITHOUT ever placing an order. Don't know why service is SOOOOOOO SLOOOOOW. I used to love the breakfast ham, egg & cheese croissanwich. Used to be fluffy and fresh. Now they grill or do something to them. Hard as a rock and sometimes burned. Won't eat at this one ever again, even though it's close to home. May not eat at any BK restaurants anymore. Tonight with being overcharged, and them not honoring what was on the board was the last straw for me. I tried to find a number for them, but the 2 numbers I found through Google weren't for the restaurant. I know $.40, plus tax, isn't a lot, but it is the principle of it.
I work 1 block from this Burger King so I go here almost everyday and every time I go to that location there's never a cashier at the counter and there's always a line of 3-4 people waiting for someone to take their order. And I've had to wait up to 30 min just to order my items. The staff their are really slow, the manager tries his best to comfort the customers and apologizes politely for the wait, but that doesn't make the experience any better. I only order about two value items every time and always end up waiting 10-15 minutes just to get the items I ordered. This bad experience defeats the purpose of having a fast food restaurant. I think that if there was one more employee hired at that location then the wait times would decrease and the experience would be a much better one than what many customers experience on a daily basis. The location is 825 N Nova Rd, Daytona Beach, FL. Please take care of these problems or I will start referring my friends and families to the Checkers across the street. Thanks.
Burger King 2622 W. Broadway in Louisville ky, 500 feet away from the Taco bell that I just saw a complaint on, entitled, "Ghetto Taco Bell". Anyway, there is a McDonalds right beside this BK that is so busy, all the time, that you would think there was no other place on the planet to eat. But this Burger King doesn't have 3-5 customers at 12:30 in the afternoon..at lunch-time! Let's see why. At any given time the 5 people in the back are talking to each other and ignoring the customers..including standing there with someone's food in their hand, talking to other employees about -anything but work-while the customer is at the counter waiting. Hmmmm. Good mgmt there. It takes up to 15 minutes, on many separate visits, to get your food when your the only one at the counter ordering. Hmmmm. I have stood there for ten minutes, in the past, and waited for my buger, and only then do they realize they have no fries..."oh we gotta drop your fries, they will be ready in 6 minutes", is what they told me. All the while I've got an already luke warm sandwich getting even colder. The food is awful, typically. I always get a whopper combo, the whopper is room temperature, NEVER, microwaved (before dressed) as per company policy. It always tastes funny..it's never fresh and clean tasting. The fries are always old...like they make them all in advance an hour earlier. They don't toss them out and make new every so many minutes, as per company policy. You have no access to ketchup, napkins or salt..it's all behind the counter and it's slow to get. The bathrooms are locked, you have to go get a big dirty key on a stick, from the people handling your food. The bathrooms are filthy and so is the dining room, always. I swore I wouldn't go back...ever, but today I broke my rule again because I was near here and every place else is busy at lunch time. Of course I walked in at 12:15 Wednesday afternoon, lunch time, and there was one person eating here..IN THE MIDDLE OF DOWNTOWN LOUISVILLE! A trillion people and no one eats here. Anyway, today was awful...it's just awful, the fries were dark yellow from sitting in the oil, they tasted terrible..and my sanwich was cold again... and I won't break my rule again, Lord willing. No more West End Burger King
I used the drive thru for my order. I was taking the food home to eat. I was half way home and realized that a Whopper Jr. was left out of my order. I had to turn around and go back taking extra time. I went in to get the Whopper Jr. and I told the host that I wanted my other 2 Whopper's replaced with fresh hot one's, because by the time I got home, they would not be good to eat, from the extra time involved in going back for the Whopper Jr., that shouldn't have been left out to begin with. The host told the manager what I wanted, me the paying customer, and the manager refused to do it. This is the worse service I've ever had before. By the time I got home the Whoppers were not warm or hot, and not any good at all. I will never go back to that location again, and the manager that doesn't care enough to make customer's happy, shouldn't be a manager.
On may 5th 2013 at 3pm my family and me stopped to eat at burger king in parsons ks. When my fience went to open his hambuger it had a big bite out of the sandwich. My dad took the sandwich up one of the employees to it threw it in the trash and got him another hambuger. The manger on shift didn't look at the sandwich but explained it off as it was because sometimes the hambuger falls apart. There was no apoligies. There was a perfect bite out of the sandwich bun and all this was no meat falling aprt thing. The manger acted like it was no big deal. I would just like to let you know how buger king in parsons kansas is being repercented and that me and my family and friends will no longer be goin to burger king.thank you for your time the
I went to the Post rd. store in warwick to order a double cheeseburger with a large fry. My fries were extremely cold and when i asked one of the girls, i believe her name was Sam, if i could have a new fry she rolled her eyes and said sure with an attitude. I had already been waiting atleast ten minutes for my order. The store was not clean and could have been ran better by monkeys. The manager (Rebecca) was yelling at all the employees as she stood in the same spot and didn't seem to work at all herself. She was very rude and unprofessional telling the employees she was going to "cut someone head off". Another lady behind me asked to eat in the dining room, the employees put it in a bag, and when the lady asked for it to be on a tray they said "oh they're all dirty we dont have anymore". Overall the place was a disaster and i wouldnt be caught dead going back to that store.
Burger King # 12076 in Corinth Texas. I went through the drive through trying to place my order. The lady said she couldn't hear me and I should pull up to the window; I did.
I started ordering a burger with nothing but a patty and bacon, but keep in mind, I no longer have the menu in front of me as I am now at the window. so I ask what they have that meets my requirement and she says, a stacker from the dollar menu. I asked for that instead.
Well, after I pay, $8.22, for a dollar menu burger, I realized I was over charged, instead of saying she made a mistake she immediately starts blaming me and told me she figured I just wanted 2 Burgers. (Not sure if that was supposed to be a target since I'm not a tiny girl)
I asked for a refund but she said the GM was the only one with that authority and wouldn't be available til the next day. I was okay with that until the other girl came up to the window and rudely towards me, defended her coworker and reiterated everything the other girl said, but with a bit more sass I might add.
She then asked me to hold as she went to make my food.
After all that attitude and anger, there's no telling what she went to do to my food; heard too many fast food horror stories. Either way, they insisted on me taking BOTH burgers after I clearly said I only wanted one! I got fed up and drove off with NO FOOD AND NO REFUND.
I went next door to Jack in the Box and at first they started walking towards Jack in the Box, I thought they were coming to give me my food. But I guess they decided against it and went back to work. It's been 2 days, I've left messages, GM still hasn't called back. needless to say, I'm never going back.
On Saturday December 15, 2012 I used the drive-in at Burger King 5490 @ 517 Cahaba Park Circle Birmingham, AL. When we begin our initial order the worker was very rude and short. After we completed the order she then asked us to hold on, and then after several minutes she returned and asked that we repeat the order again. We asked about the special promotions that you advertised and she was very short and nasty in her response. Upon arrival at the food window our food was just dumped into our car and when we asked for ranch dressing-we paid for it and it was dropped into our car. There was never a greeting or even a thank you. I am not a regular BK customer because of the continued poor service I have received from your stores. The quality of your food has dropped drastically in the last few years and as just one consumer who would return I would suggest that your workers develop some speed in fulfillment of orders and some people skills realizing that without us there would be no need for them.
I bought 2 chicken royal meals and asked for no mayo as daughter is allergic to egg . They came with mayo on. Took them back and asked for them to be exchanged . Was told they would be brought over when ready . Twenty minutes past and went to ask about them ss i only get 30 minute lunch break . The assistant then asked for someone to make another Royale and then practically through it at me and only gave me one Royal when i had paid for two . I had t leave by this time as i had t get back to work and leave my daughter to eat her lunch on her own whilst i got no lunch except for a diet coke.Absolutely disgustin customer service and basically a waste of money . I would appreciate a reply
Hello and how are you doing? I stopped @ Burger King Store #5020 located @ 106 S. First Street, Garland, TX 75040 @ (972) 275-6599 to get some lunch. I asked for a Mocha FRAPPE and some chicken nuggets. The lady gave me the FRAPPE without the mouse in it. It was horrible.
I asked her why would I purchase a FRAPPE without the whip cream, I might as well drink the chocolate milk. She was unaware that she sold me a FRAPPE without the whip cream. Well, I was just in a hurry I drove away.
I would appreciate if Burger King refunded my money please. Thank you.
My mother and I went thought the drive through at the Burger King in murphy NC. The young girl working the window was so rude and unfriendly. She didn't use any type of manners and didn't even directly speak to us. She was too busy carrying on a conversation with her co-worker. I have a hard time understanding why people have to be rude. Especially those working with the public. it is your job to be friendly! It's so frustrating. We defiantly won't be coming back to Burger King beig treated like that. We asked for a packet of honey mustard after she rudely handed our bag out the window she stormed off and grabbed the packet. It was just mind blowing to see someone act like she did.
On 2/9/2015 My daughter and I were driving home to Port Saint Lucie from North Port Florida. We stopped at store number 6400. An employee by the name of Carlos was acting very unprofessional. He took a fried and threw it to the back where the cooks were. He went to the soda machines and when he went back behind the counter he didn't go through the door he went over the counter, this he did two more times. He was yelling at other employees "in a playful manner" I will never make a stop at this location. Every now and then managers should take a look at the videos of the daily course of the day. They will be surprised at the many things their employees do while on duty.
On Tuesday 27/01/15 I took my 6 year old nephew to Burger King as a treat, on entering the store I noticed it was very untidy, there were wrappers and food all over the floor and there was not one clean table, We waited in the queue for a while which was not a long queue but it was taking a very long time to get served, during this time there were at least 3 people behind the counter but only one seemed to be serving. While we were waiting no one attempted to go and clear the tables so I asked who appeared to be the more senior member of staff if anyone was going to clean the tables, this was not received very well by the staff member who made me feel as I was wrong to ask, she grudgingly said she would clear the tables. We waited another 5 minutes or so and still the tables were not cleared and there was no sign of getting served. So we left. I appreciate that this is a new store and the staff may not be fully trained but basic cleaning is a must in any eating establishment.As is Politeness and good customer service, non of which were evident in this store.And to top it all my nephew was disappointed as he had been looking forward to his treat. i would like to have removed the one star on the rating but this wasn't possible !!
I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.
The burger king #11934 is not a good place. Employees have bad attitude in the last two weeks I have got wrong order and I buy it daily. Spoke with manager who was just as bad after explaining my experience she said okay and nothing has changed. Each time I ordered a icee and was told it was not working at drive thru after wrong order went inside and the icee machine was working, today I ordered it and got same response from Chitara not working I asked her to check due to day before it was working. Each time I was on break had to take 20-25 to correct a order. I will not shop there anymore due to lack of customer service. I don't know manager's name this happened today and yesterday and many other times. Today was just enough!!!!!!
I am a regular customer about 2 to 3 times a week for 2 plus years for lunch at your Burger King on Cleveland Road in Wooster Ohio. I was given a $20.00 Gift Card by my Supervisor at work. I tried to use my gift card today (1/15/14) and apparently the internet was down and the card would not work so the manager asked me for another form of payment. I did not have enough money on me to pay for this. Thank goodness a friend was with me and had the money.
My problem with this is - why did you not just give me the cash off the gift card and once the internet was back up and running then they could have run the card or the other option since I am a regular customer the meal should have been for free.
The manager was very rude and not understanding at all. Just keep repeating not her fault the internet down but you need some sort of other payment. I do not know the manager's name but we ate in there around 11:10 a.m. The lady at the register was much nicer than the manager and kept repeating how sorry she was. Your Manager never said she was sorry.
After this incident I will never ask for another gift card for Burger King for Christmas as a present. I am also reconsidering whether to eat there anymore. I felt very humiliated in front of the other customers like I was trying to not pay for my meal.
Very unhappy customer - Brenda L. Markley
I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.
In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.
When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.
There was a pile of dirt on the floor and instead of picking it up they stacked chairs to block off the area beside the pop machine. Rude and crappie service,asked for two whopper Jr and the guy rang up two whopper Jr meals then I order a kids meal for my kid obviously and he asked if I wanted to get anything for my baby as if I was neglecting her. Then to top it off my wife orders hers and he looked at her and just rang up a large when she said something he said I just assumed that you would want that, implying that she was just large. Crappie service and that is being polite.
On April 4 ,2014 I went to the Burger King in Imperial Beach, CA 91932. I ordered 2 Angry Whopper Combos, when we got the order I had my passenger check to see if we had 2 orders. When I got home we preceded to eat our burgers when we noticed it was just a regular double whopper. Fast food is notorious for leaving out items in the bag but this is ridiculous that I have to open the box to check my order too. There wasn’t any cheese, the burgers were watery. I was very excited to have a Burger King back in our neighborhood but this experience has left me questioning my enthusiasm. I would appreciate some feedback.
Thank you,
Pamela Craver
Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.
I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.
This complaint is being sent as a result of one of you Brooklyn Franchises not having satisfries. I arrived at the store around noon today and was told by the sales clerk that no more satisfries were being made today. I told her it was only noon. I was in the drivethrough so I could not understand her reply but never the less, I left with no satisfries. This is the second time in three months I have had this same problem with this particular store. Is this a problem with this store or a company wide issue?
I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.
Just went to Burger King, store #1621, at 13721 N. Cleveland Ave. N. Ft. Myers, FL 33903. The girl at the register didn’t know how to ring up my order, got the “manager” who said I could not use a buy one/get one coupon with a value meal. I said this place has always done it.
She rang everything separately, DID NOT give the extra large fries nor the extra Big King burger that was buy one/get one. She charged me for each item separately then did not give all I had ordered which was for my grandson. When I got home, we went through the bags and not everything was there, as is what happens a lot. They were not busy at all. I was there at 3:03pm. Since I have been sickly this week.
I did not feel well enough to go back to the store since it is a ways from where I live. If Burger King cannot get people who can do the job properly, I will not be going back there no matter how many coupons come in the mail. It’s not right to charge those higher prices and then not get what I ordered. I worked at Burger Chef many years ago and would have fired on the spot if I didn’t get an order right the first time. These days, no one knows what they are doing and they still work! It’s not right. I was charged almost $6.00 for food I didn’t get.
Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.
My partner and I took my daughter to this Burger King on the 6th of march at aprox 5pm. Pretty much straight away I was made to feel uncomfortable by a member of staff who kept looking at me funny. After placing the order I decided to add cheese bites, as the rest of our food was ready and the place was very quiet (no wonder really) we took a seat thinking someone would kindly bring them over once they had been prepared. A little while after was aware of the cheese bites being ready and could see the member of staff looking at them and picking them up n putting them down and then returning to moping about. A couple of times she sent another member of staff out on to the floor and each time I thought he would perhaps be bringing them over on his route but no.
She finally proceeded to put the bites back in the kitchen and then came out on to the shop floor herself….my partner and I were baffled as to why she didn’t just bring them with her also. It was clear she was trying to be awkward and it was very petty as well as rude. Enough was enough and my partner went up to the counter to complain to a manager who had now appeared only to be point blank ignored for what felt a very long time as he stood right infront of her! I couldn’t believe was I was seeing. We wont be back in this Burger King as it was one of the most uncomfortable meals I have had anywhere. It all sounds a bit silly now I am writing it down but there was just no need for any of it at all.
I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.
Today marks my 4th and last trip to your store on Nashville Pike in Gallatin, TN. I went to this location to order satisfries(which I had gotten in Alabama and was delicious). The satisfries that I recieved in Gallatin, TN were very greasey and tasted terrible. I thought maybe they were having a bad day and decided to cook them in regular oil. So today, marks the 3rd time I have gotten them since the 1st time, today an extra manager was there so I am assuming they baked the fries, which were undercooked and still cold in the middle. The chicken crisp that I had ordered turned out to be the regular chicken sandwich so I was charged more for my meal. I normally do not complain about anything I recieve that is bad, I just dont go back. Today I am writing this and I will not go back to Burger King. Sorry for this negative but truthful complaint.
I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.
After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.
Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.
Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.
My husband and I had lunch at Burger King in Ames on Saturday. Between the two of us we had two sandwiches….all 3 had dry buns and hamburger patties that were not even warm. The fries were hot and that is the ONLY positive thing that can be said for the meal.
After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.
I purchased breakfast on Saturday morning March, 8 at the Haleyville Store and it cost 4.56. All I had was a 100 dollar bill. I handed it to the girl working the window and she looked at the lady next to her and stated that she did not think she had change for that big bill. The lady which I think was the manager on duty and I think her name is Linda. “Linda” stated that she didn’t have time for that and then the drive through window closed. At that time, Linda stated that it is ridiculous to bring a 100 dollar bill up there and that anyone that does should be shot.
I do not appreciate the fact that she was so rude. She thought that I couldn’t hear what she said but I did. I guess I will take my 100 dollar bills elsewhere from now on and I will pass the word around that some of the staff is rude. I have already filled out a form online and have heard nothing from it. I haven’t found a phone number to actually speak to a person.
On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.
A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.
Went through drive thur in Webster Ma. to order a meal place the meal get to the window to pay go to hand the manager the money it was a 50.00 dollar bill she proceeds to say this company doesn’t except 50.00 dollar bills
I say ok its all I have give me a second I have a lot of change I will see if I have enough to pay in change and she gives attitude walks away and has someone else stand there and wait. I hand the man the change he hands me the bag then my drink and when I don’t drive away he was rude and says well are you all set, I look at him and say yes if I can have a straw so my son can drink his drink. So needless to say I will not be going back there and I will make sure I let all my friends know what kind of people work there.
This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.
I live at 2834 14 Lane in Kenosha Wisconsin. There is a Burger King restaurant on 22nd ave and 18th street. This location is horrible. I have lived here for 8 years and can not think of a good or even normal service from this location. If a customer goes threw the drive threw no matter what you order you have to pull ahead and wait for someone to bring your food out. The minimum time in the drive thru is 5 mins. This is unacceptable for a fast food restaurant.
So trying to give your company the benefit of the doubt we tried going into the restaurant thinking maybe the problem lyes in the drive threw. But we were once again let down by Burger King. Slow service poor attitude and equipment that is constantly broken (milkshake machine). Please keep in mind that this is not one experience. This has occurred over dozen of visits and everytime I was disappointed. I have spoken to several managers over the years and in most cases they were just as unperfessional as the staff before them. I do not want free food or anything like that. I am simply bringing this bad location to your attention since it is giving your company a bad name. For example even when I’m in another town I don’t even consider going to Burger King to eat. I just assume that I will get the same bad experience.
This morning on 04/10/2013 at 6:15 am went trough drive true some body asked me about menu specials than turn off lights waited no answer drive trough window and was open lights off at kitchen drove around saw Laddy inside , so i went to HEB store and came back lights were on so drive trough and they turn off lights again so i had to make another stop at another restaurant that make me to be late to work tanks to Burger King employes when all they had to tell me that they couldn’t help me so that I could find me another place fast enough so that way could make on time to work . So you need to teach your employees that no matters what is the reason ” Burger King” employees need to let customer know reason for why customer can’t be help at that moment. Same reason people stop going to Burger King at Old Pearsall Road.
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