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Write for Us Burger King Complaints Continued... (Page 19)
1082+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
I went to bk in california,MD and was disappointed. First of all they were serving regular size sandwhiches on mini burger buns and when I asked the manager why thinking maybe it was just made wrong,I believe her name was billie, she was very rude and bitchy to all the guests AND her employees. No wonder I didn't see a single smile in the place. It was dirty, it was slow, and employees were extremly rude. The manager didn't seem to care when I said I will never return and tell everyone I know not to go there either. Instead of going to this bk 2 mins from my house I'd rather drive 20 mins away to the ghetto.
Every time i order i order the same thing 2 whoppers plain and get it home and everything but the kitchen sink is upon it and its not busy when i enter theres to much playing around i have to repeat myself at least 3 times and they still cant get it right burgerking is not just around the corner it takes gas to get there so now it seems when you order to go you must take your order take everythiny out unwrap it open up each burger and check them for it seems that you can no longer have your way anylonger is it only i that they just seem to throw anything to and they are rude also such as its a burden to take my order it would be unfair to say its all burgerkings but this one store number 9854 is to be desired...
While at the Attica NY Burger King I had placed an order and waited 10 minutes for the order to be filled . While standing waiting for my order, the person serving me was VERY rude the MANGER is also VERY rude .This was a young school age girl (must of had bad day at school ) .This not the first time I have had problems there ! I am a school bus driver and take many sports trips with school age kids .After this happening I will think twice about STOPPING at the Burger King in Attica N.Y. I think that this should be looked into I work for First Student bus service and we have many drivers that drive for these trips.
MAYBE WE SHOULD JUST STOP SOMEWHERE ELSE different restaurant company (we are located in western NY severing Erie ,Gen Wyoming Orleans & Monroe counties.Your attention on this matter would apprecated.
Hello my name is Tara Hickman and I am an employee at the Burger King In indianapolis,indiana store 8053 off of Raymond St and Churchman. I have been employed at that store since July 2012 but I have been with BK for almost 5 years. I worked at the BK on East st store 10897 when they were coorperate. The reason I am sending this is there is a big managment issue at my store. We recently got a new asst manager named Gary Hart and he is becoming a big problem.
He has only been with BK for 6 months and he is ruining our store and our employees. No one likes or is willing to work with him and he has only been at our store for 2 weeks. He talks about his sex life at work to all the employees and with me being a female I do not appreciate it. He is trying to fire all of the employees because he said he can since hes the boss. He has already fired one person who has been with BK for 10 years or more.
He is a very rude and arrigant person and should not be a manager or even work around people if you ask me. I have been trying to talk to our general manager James Potter who has been at BK for around 20 years but it is getting me no where. He also is having some issues of his own. We have 3 or more hispanic employees who are not legal and every time there social securities numbers come back not valid he gets them a new one and keeps them there and gives them a raise when no other employees get raises. This has become a big problem at our store. Our managers play favortism towards certain people and its forget everyone else. If someone could please address this problem it would be greatly appreciated. I would also like to remain anonomous for my jobs sake since I have 2 kids to take care of.
I have been ill and haven't felt like eating/drinking much. This evening, I watched a commercial that came over the television, advertising your ICEE drink. It was the first thing that sounded good to me. My husband and I drove twenty minutes into town. (Ardmore, OK ...we live in the rural area)
We arrived at the Burger King, at 10:40 (give or take a few minutes) and there were four automobiles in front of us. We waited in the drive thru line for over THIRTY minutes, twenty plus of those minutes were after we ordered our coke and cherry ICEE.
When we finally arrived at the window, the person waiting on us, said..."Sorry the coke ICEE just went on defrost! Guess which flavor was mine. The COKE flavored ICEE. So, at 11:23, after driving and waiting, I did NOT get the one thing that your commercial/advertisement told me I could purchase.
This may sound funny and ridiculous to you. But you, Burger King, wasted my time, my gas money, my patience and my expectations of your product and service.
On 4/13/2013 we went through drive thru ordering our items. When we drove off, and got home, we found out we were missing a Bacon Cheeseburger. Due to us being clear across town and having a baby that fell asleep, I called the Burger King Resturant and asked what can be done. The manager said 1 of two things.. 1) I can come back and get it or 2) she can mail me out a coupon, but the coupon could take up to 2 weeks to be mailed out! I was furious at the type of service this manager was giving me. To waste my gas and time going clear across town for a bacon cheese burger that I paid for and didnt get, or to wait at least 2 weeks to see if they were going to send me out a coupon for something that wasnt my fault!
I never would go back to this specific Burger King again. Terriable service and awful managment.
Its horriable to have a resturant take your money and not give you your item you paid for, Then to tell you to wait 2 weeks! Pathetic!
Burger King # 13029 2504 O Street Lincoln Nebraska 68510
402-476-3050
Hello. I am filing a complaint about the Burger King located at 500 N Martin Luther King Jr Drive in Winston Salem, NC 27101. This facility is the worst that I have seen in quite some time. I noticed that there are a lot of teenage workers who do not have manners at all. The hours of operation clearly states that the facility will be open until 12:00am, but around 10:30 every night, you are free to order, but no one will answer to take your order, and when you pull around to the window, the employees look at you as if you are crazy, and continue to talk to each other and on their cell phones. Burger King is not the same.
I am on the road a lot during the week and quite often use fast food restaurants for lunch. I have noticed that there is an increasing number of Burger King restaurants in the Holland, Zeeland, MI area that are getting slower and slower with their service. It appears that one person is handling the front counter and the drive up window. I can get through the drive through line at a McDonalds much quicker than at Burger King. I prefer the Burger King fish sandwich over McDonalds but cannot afford the long wait at Burger King. I also like vanilla shakes. The vanilla shakes at Burger King taste like frozen Cool Whip. It is not ice cream by any stretch of the imagination.
Starting to think Burger King may be getting in financial trouble and cutting back on staff and quality food to lower costs.
Every time I go to your store located on Port Washington Road in the mornings on my way to work, I either wait for 5 minutes or better, or I leave. The store # is Burger King #5369.
I just noticed online today that this store doesn't open until 6:00 so the first two times I was there, I understand why I waited, as I got to the drive through between 5:55 and 5:58, but still, I waited one of those times until 6:06. This morning I got to the drive through at 6:04 am and at 6:10 AM I drove off. Nobody even came to the window.
When I left I saw someone in the drive through window making coffe or doing something, but never even acknowledged me. I do not have a Burger King in my town so this is usually a treat for me for breakfast since I really love their breakfast sandwiches but I will tell you this, I am completely irritated and frustrated with this store.
I am not to sure I will be going back there. Hopefully the rumor that we are getting a store in the Saukville/Port Washington area is true, othewise I will just have to go to breakfast in West Bend on the weekends when I feel like I want it.
My family truly love Burgerking until we moved to Stockbridge Ga. I'm a Manager by trade have been for 14 years. I'm not sure what the problem is but it takes entirely to long to get served there. It does not matter whether it be inside or drive thru. You can go in and see 5 girls leaning in the front noone in line and 2 in back puffing and huffing. Now i know perhaps, this manager is going for the least waste from food already half prepared,but i can't go there on my lunch hour because out of 6 visits it took average of 27 minutes to get two doublecheesburgers and 2 cokes. Come on now, thats crazy and it was 3 in afternoon , not even lunchtime. If this is a corporate owned store you need to find out whats going on there. People love BK but takes to long thats why the 2 mcdonalds within 3 miles are both busy 24/7.
Went into Burger King today as its what my daughter chose we ordered and everything was not appetising at all ! The burger bun was dry and had no sauce the chips were freezing ! I didn't eat mine I took my little girls back and said I'm fine with not changing mine because I had been put off but wanted her chips replacing they made some fresh chips and then put them in the kids bag with the cold ones still in there I said the cold chips are still in there and the women replied you have got fresh chips in there as well so why are you complaining ?!? Needless to say I am appalled at the service I got and don't think I will be going back ! It's not very often we take my little girl out for something to eat as she has milk allergies and Burger King are usually good with us but this experience is not a nice one I would understand if they were busy but I was they only customer being served and 3 tables had been used it is unacceptable !
In burien burger king, Every time i go to that burger king, they always get my orders wrong or charge me extra . Well i just got back from burger king twice and i found a hair in my burger , i had to throw away because it made me not hungry anymore. Last time i went there, i ate in. It was not a clean place to eat at all. While i was eating , there was a fly buzzing by me , making me feel dirty and the table wasnt wipedclean.
My Fiance and I eat at Burger King every other week. Last night I was so embarrassed by the rude service we will never go back and I will make it my life's mission to advise everyone I know never to eat there again! I came in around 11:30pm on November 27th at the Burger King located near Yonge and Eglinton. I asked for a spicy wopper (meaning the whiplash burger or whatever) and the manager Laura refused to serve me! WTF what fast food restaurant refuses to serve someone? Drunk homeless people come in and still get served! I asked for a complaints number and she gave me the number to her restaurant. Her and other collegues had a good laugh! I will never to back to any Burger King unless I get a verbal and written apology from LAURA! I'm sure nothing will come from this complaint but Burger King lost about $400 annually from my fiance and I and I'm sure a lot more after I tell my story. Burger King has been boycotted unless I get that apology from Laura!
Burger King you got to do better!! I had to do this because it makes me mad when come to spend my hard earned money and you have such terrible service not once but twice.
My first bad experience, my order was wrong and on top of that,cold!The drive-thru attendant told me that they ran out of onion ring sauce. When I got to the light after leaving Burger King I turned around to return the food inside.I asked for the manager to get a refund, he gave me my refund and asked what was wrong.
I advised him that the food was cold and the order was wrong and plus you ran out of onion ring sauce. The manager said to me that they did not run out, they had plenty. So the drive-thru attendent lied just because she didn't want to get me the sauce. Who does that??
My last experience that made me send this email, the customer service was the worst ever. I've never been thru a drive thru where the the only thing the attendent says to you is "your total is..." No hello, how are you. I asked for barbaque sauce, she said noting, just passed it too me. She never said thank you, have a good night, nothing.
Also not to mention when I approched the window they were changing money, or changing the drawers, which was not a problem because I understand that has to be done but not once did she say sorry for the wait.
Nor did she come and knowledge me waiting for close to 5 mins. How do you give someone a job dealing with customers when they have no customer service experience? I'm not having it my way at Burger King!!
Burger King on Ironbridge Rd.Richmond,VA 23237
I don't complain about a lot in life. But since this is the second incident at the Burger King In Ottawa, KS, I have to say something. Today, 1/28/12, I ordered the whopper (no lettuce and no onions), onion rings, and a coke. When I was given my order, I asked the gal at the window, "No onions or lettuce,right?" Her reply was "There shouldn't be". Well, guess what sister? There was both onions and lettuce on my order. And the coke tasted like it had antifreeze in it. $6.00 bucks shot to hell. I will NOT be going back to this establishment. I'll take my business across the street to McDonalds!
I'd like to say that when i entered into the Burger King restaurant I was walking into a PARTY SCENE or though it seemed! I entered in the rear of the building and could hear a bunch of playing, joking, laughing, and cursing! I almost didnt order. No manager in site, a hefty bi-racial woman with glasses was present she was dressed different from the others, she was well occupied with who i at first assumed to be a child of hers in regular clothing (no burger king attire) until i seen them kissing in the kitchen area, needless to say then i realized different. My order that was suppose to be a whopper with cheese no onion with chocolate shake took me 9 minutes to get and was AWFULY COLD..
I was very dissapointed but i chose no to even go back inside once in the car, i however did call and try to make a complaint but someone who answered the phone never directed my call to any management? Needless to say i will probably never go back in this restraunt in the evenings.
on 10/28/12, at burger king in warrenville, il. at 4pm, i was informed that the customer is not always right.oh, did i mention this happened in america?i ordered two dble cheeseburgers off the grill and fresh fries. reminding the girl again that it was to be off the broiler. after i was asked for 12.41. i said that was alot, and the girl said she made a mistake and had to ask the manager for help. he took control of the register and i reminded him i wanted it off the broiler; as i was watching the cook take the already cooked patties out of the cold pan to be microwaved. the mgr.[ julio gomez, he told me was his name ]said off the broiler. the cook then made one, and the mgr. bagged it. i then said, i ordered two,and the mgr. informed me i was wrong, and had only ordered 1! that i had only paid for 1! the girl said, "he paid for two" after all, he had taken care of the order after she had erred. he asked me if i wanted another one, and i said that i wanted two, just like i had ordered! he then repeated many times that i had only paid for one, that i had ordered one! i said isn't the customer always right?, and he said more beliggerently, no, the customer is not always right! well, that hit me as pretty confrontational for something that was entirely his and her fault. when i asked for his name, he replied, "julio" then i asked him his last name "gomez", he said. i thought that it sounded a little common, but i am writing this letter thinking it will be his real name, though i suspect it isn't. he was overly aggressive and his attitude was one of disrespect. he seems to be a little arrogant, and needless to say, his store will be the last place i order a meal, in the future.i hope someone will read my letter and not dismiss it per se. i am not a typist, and it took me longer that you can imagine to type it.! i'd like a response to this letter, thank you.
I went to the Burger King at 2295 w. stadium blvd Ann Arbor mi 48103 on 4/12/13 for lunch before heading to work. I asked for a FRESH chicken sandwich +onion and FRESH onion rings. Needless to say onion rings were ok but my sandwich was anything but fresh. It's so irritating to order something pay your money and bother what you asked for. I understand its much easier to give someone a fillet/ patty that has been sitting for 15-30 min but not everyone eats that kind of food. I like my food fresh and don't mind waiting 7-10 minutes to get fresh food. Why can't these workers just give people what they ask & pay for.? The sandwich didn't even have onions on it. My receipt says off fryer which I assume means cook a new one. I've been trying to call the store for over an hour but they won't pick up the phone. Now I'm at work for 7 hours and stillness something to eat. I know the manager will say I'm sorry we will replace it which is not helping me right now.
My husband and I left a basketball game and stopped by for your fish sandwiches. We both ordered combo meals. One fish was to have no lettuce and extra tarter sauce and the other to have no tarter sauce and only lettuce. The gentleman taking our order repeated it back to us with our 2 special orders and he repeated it back correctly. We finally received our order and drove across town to our home. Upon arriving home i noticed that NEITHER one of our sandwiches were made correctly. It was not feasible to drive back across town to return the food. It was really aggravating and frustrating to get home to eat dinner and find out that I could not eat my sandwich because of the lettuce on it, and my husband could eat his but had to scrape as much of the tarter sauce off that he possibly could. This is just not acceptable to me because the gentleman taking the order repeated exactly what we wanted back to us and they were still not made correctly.
When I walked in it took 10 minutes to be served, and once served it took so long for my meal I sat down. When paying for my meal I gave my army ID and they said they don't give HM forces discount in which I find disgusting. I am a war veteran so Why does another Burger King give HM forces discount and another not, I think that this is discriminating the British armed forces in which I shall be talking to Land about this. When I actually got my meal after another 10 minutes, I had one piece of bacon, cold burgers and a stale bun, I took my burger back to compliant about it and they were helpful about the matter but when getting burger back the bun was worse than the first one stale. This is discussing for such a popular fast food restaurant.
I arrived at burger king on desiard st in monroe,la a little after 6 on feb 20,2013.. I stood insince line for about 10minutes and from my expierience since I was white I wasn't being waited on..I stood in line and blacks that were entering after me(their orders were being taken) there was two customers that purchased food but didn't have all the money and ran to get change,while they were gone the older black customer was asked what she wanted to order and she said she wasn't ready so when I finally got a chance to place my order I was told that the screen was tied up and I couldn't place my order yet..that was bullshit and I will be contacting a lawyer..besides it should all be on camera..
I was at a Burger King store with my brother. I notice that there were people that was behind me getting there orders. I went up to ask what was taking so long, the girl did not offer me a explanation so I told her to refund my card (the bill was 16.02). I then left. Upon checking my bank account, it did not show the account credited. The next day I went in again and ask to talk to the manager, she told me that it take 24 hours to go through, again I left. On Monday the 29th of October 2012 I looked at my account it was not credited. I went in to talk to the manager I could not understand what she was saying and again told me it would take 24 hrs, it was now 48 hrs. I became frustrated and told her that I would just like to have my refund, she stated that I would have to go to the corporate office. Then threatened to call the police on me because I was frustrated and raised my voice. I left defeated and angry. I was not offered another meal at a different time, apology, and I could not get my money back.
your store number #1736 BURGER KING OF HACKETTSTOWN<NJ, has the worst bunch of morons i have ever seen run and operated of a kindergadren based mentality that it take to perform there duties. everytime i goes to this store,they get the simplest of orders wrong. i had been going to this place weekly for years.and always got horible service...so against my better judgement,i went there again today...and as ALWAYS. they screwed up my order. "have it your way" REALLY? i have to get the right order t least once outa 25 times to get it my way....someone needs to fire that manger,and crew and start from fresh...you could put Chimps behind the counter and they would do a better job.
I went through the drive through at BurgerKing#13903 at 101 W Euless Main in Euless Texas. My order number was #2. I ordered 2 sausage biscuits, a sausage egg and cheese biscuit and a bacon egg and cheese biscuit. When I got home to eat I discovered that the biscuits were hard as a rock. Almost like a crouton. Unfortunately I have no teeth so this made it very difficult to eat. And the sausage on the sausage egg and cheese biscuit was dry like it was over microwaved. I have been going to this Burger King for a long time now and I have never received such poor quality food before.
I live in Hudson, NC. I visit the Burger King location on Hickory Blvd. 3-4 times per week for a frozen Coke. Each time I am told the machine "is broken and Corporate won't fix it". Now I truly understand machines are just that and they do breakdown, but 3-4 or more times each and every week?? Come on now, that's a bit much to swallow. However, if it is true, then the item should be taken off the menu. I don't believe this is the case each time, I believe it's employees who don't want to clean the machine and do it before the store closes. I would like to see someone resolve this issue or else remove the item so it's not offered at this location. Thank you for your time. Sandi Phillips Hudson, NC.
I would like to tell everyone about the experience i just had at Burger King in bonner springs kansas, i went in to get my son husband and i lunch at about 11:30 am, gave my order,and went to get my son his fasta orange drink, the new machine they had in there quirted orange soda all over my new top,new shoes and all over my hands, it literally stained them, I ask to speak with a manager ,he came out ,and it sprayed out at him as well.i wanted to get lunch home to my son n husband befor it grew cold,which it did anyhow befor i got home, the manager didnt take my name number or anything down ,it was the most horrible thing , i could ever imagine... this is terrible that these fast food restauraunts doe NOT take fault for what happens with their equipment. i am very upset with this matter.
Today, 9/29/12, I drove by the Burger King located in the 1300 block of West Irving Park RD in Chicago, IL and noted that the large American flag in front was torn loose from one of it's mounts, appeared dirty and dangling almost to the ground. Having lost an uncle in WW II and aware of the thousands of young Americans who lost their lives or limbs in defense of what that flag stands for, I am sickened and appalled by the lack of respect the Burger King company has for this country.
Approximately one week to ten days ago, I had first noticed the condition of the flag and reported my concern to the manager of that facility. She had even come outside and visually confirmed the tattered condition of the flag. Several days later nothing has been corrected. I have no idea how many days, weeks or months the flag has been displayed in this deplorable condition. I fully intend to make as many people aware of this situation as I can.
Why is this situation allowed to continue and why has it not been corrected?
Burger King was one of my best fast food restaurants. All my children love it. Since I travel a lot to the UK and the US Burger King is my first choice during my travel. Unfortunately Burger King is owned by one of the most known people supporting terrorism in Bahrain. I hate politics and never interested in such a thing but the way the owner of Bahraini branch of Burger King supporting terrorism and attacking the silence majority people of Bahrain had a bad image on Burger King. It reached to the point that if you love your country and donât support the opposition you should stop buying anything from Burger King restaurants. I know that the worse thing for a business owner to be involve in Politics.
Today I was at City Center one of the most known malls in Bahrain and now our Eid season when all the malls are busy people buying gifts and cloths for Eid. I stopped buying from Burger King from February 2011 and I only enjoyed it during June and July when I was visiting Orlando. Today at lunchtime I went to the food court in City Center and since it is one of the busiest seasons all other fast food restaurants were very busy and waiting was really long and the only restaurant with almost no customers was Burger King.
My four years daughter was hungry and I told myself I have a good excuse. I went to the counter were two Philippines were serving food in a restaurant without food!!! . I asked for Chicken Nugget Kids meal. Do u know what was the answer? We donât have any chicken nuggets in a very rude way without saying Sorry!! Then I asked what kids meal you have and also said in a very rude way we donât have any kids meal only two sandwich Chicken or Beef burger!!!!! I am sure even if I asked for a burger they would find a way to say we donât serve food.
I am really shocked how a big and famous food chain like Burger King is allowing them to do so. I can provide with the exact time and it was early as the mall stay open until late. Everyone knows about the Riffa branch of Burger King and it was closed because all people living in Riffa were really mad about the owner. Do u know that when the owner hire people to remove the furniture and everything in the restaurant with the logo, pictures were taking by normal people and it was everywhere to tell everyone that we r winning and anybody supporting terrorism will have the same thing.
I miss Burger King food so much. My other daughter asked me when will I be able to eat from Burger King and I told her only when we travel!!!!!!
My mother and I went thought the drive through at the Burger King in murphy NC. The young girl working the window was so rude and unfriendly. She didn't use any type of manners and didn't even directly speak to us. She was too busy carrying on a conversation with her co-worker. I have a hard time understanding why people have to be rude. Especially those working with the public. it is your job to be friendly! It's so frustrating. We defiantly won't be coming back to Burger King beig treated like that. We asked for a packet of honey mustard after she rudely handed our bag out the window she stormed off and grabbed the packet. It was just mind blowing to see someone act like she did.
On 2/9/2015 My daughter and I were driving home to Port Saint Lucie from North Port Florida. We stopped at store number 6400. An employee by the name of Carlos was acting very unprofessional. He took a fried and threw it to the back where the cooks were. He went to the soda machines and when he went back behind the counter he didn't go through the door he went over the counter, this he did two more times. He was yelling at other employees "in a playful manner" I will never make a stop at this location. Every now and then managers should take a look at the videos of the daily course of the day. They will be surprised at the many things their employees do while on duty.
On Tuesday 27/01/15 I took my 6 year old nephew to Burger King as a treat, on entering the store I noticed it was very untidy, there were wrappers and food all over the floor and there was not one clean table, We waited in the queue for a while which was not a long queue but it was taking a very long time to get served, during this time there were at least 3 people behind the counter but only one seemed to be serving. While we were waiting no one attempted to go and clear the tables so I asked who appeared to be the more senior member of staff if anyone was going to clean the tables, this was not received very well by the staff member who made me feel as I was wrong to ask, she grudgingly said she would clear the tables. We waited another 5 minutes or so and still the tables were not cleared and there was no sign of getting served. So we left. I appreciate that this is a new store and the staff may not be fully trained but basic cleaning is a must in any eating establishment.As is Politeness and good customer service, non of which were evident in this store.And to top it all my nephew was disappointed as he had been looking forward to his treat. i would like to have removed the one star on the rating but this wasn't possible !!
I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.
The burger king #11934 is not a good place. Employees have bad attitude in the last two weeks I have got wrong order and I buy it daily. Spoke with manager who was just as bad after explaining my experience she said okay and nothing has changed. Each time I ordered a icee and was told it was not working at drive thru after wrong order went inside and the icee machine was working, today I ordered it and got same response from Chitara not working I asked her to check due to day before it was working. Each time I was on break had to take 20-25 to correct a order. I will not shop there anymore due to lack of customer service. I don't know manager's name this happened today and yesterday and many other times. Today was just enough!!!!!!
I am a regular customer about 2 to 3 times a week for 2 plus years for lunch at your Burger King on Cleveland Road in Wooster Ohio. I was given a $20.00 Gift Card by my Supervisor at work. I tried to use my gift card today (1/15/14) and apparently the internet was down and the card would not work so the manager asked me for another form of payment. I did not have enough money on me to pay for this. Thank goodness a friend was with me and had the money.
My problem with this is - why did you not just give me the cash off the gift card and once the internet was back up and running then they could have run the card or the other option since I am a regular customer the meal should have been for free.
The manager was very rude and not understanding at all. Just keep repeating not her fault the internet down but you need some sort of other payment. I do not know the manager's name but we ate in there around 11:10 a.m. The lady at the register was much nicer than the manager and kept repeating how sorry she was. Your Manager never said she was sorry.
After this incident I will never ask for another gift card for Burger King for Christmas as a present. I am also reconsidering whether to eat there anymore. I felt very humiliated in front of the other customers like I was trying to not pay for my meal.
Very unhappy customer - Brenda L. Markley
I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.
In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.
When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.
There was a pile of dirt on the floor and instead of picking it up they stacked chairs to block off the area beside the pop machine. Rude and crappie service,asked for two whopper Jr and the guy rang up two whopper Jr meals then I order a kids meal for my kid obviously and he asked if I wanted to get anything for my baby as if I was neglecting her. Then to top it off my wife orders hers and he looked at her and just rang up a large when she said something he said I just assumed that you would want that, implying that she was just large. Crappie service and that is being polite.
On April 4 ,2014 I went to the Burger King in Imperial Beach, CA 91932. I ordered 2 Angry Whopper Combos, when we got the order I had my passenger check to see if we had 2 orders. When I got home we preceded to eat our burgers when we noticed it was just a regular double whopper. Fast food is notorious for leaving out items in the bag but this is ridiculous that I have to open the box to check my order too. There wasn’t any cheese, the burgers were watery. I was very excited to have a Burger King back in our neighborhood but this experience has left me questioning my enthusiasm. I would appreciate some feedback.
Thank you,
Pamela Craver
Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.
I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.
This complaint is being sent as a result of one of you Brooklyn Franchises not having satisfries. I arrived at the store around noon today and was told by the sales clerk that no more satisfries were being made today. I told her it was only noon. I was in the drivethrough so I could not understand her reply but never the less, I left with no satisfries. This is the second time in three months I have had this same problem with this particular store. Is this a problem with this store or a company wide issue?
I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.
Just went to Burger King, store #1621, at 13721 N. Cleveland Ave. N. Ft. Myers, FL 33903. The girl at the register didn’t know how to ring up my order, got the “manager” who said I could not use a buy one/get one coupon with a value meal. I said this place has always done it.
She rang everything separately, DID NOT give the extra large fries nor the extra Big King burger that was buy one/get one. She charged me for each item separately then did not give all I had ordered which was for my grandson. When I got home, we went through the bags and not everything was there, as is what happens a lot. They were not busy at all. I was there at 3:03pm. Since I have been sickly this week.
I did not feel well enough to go back to the store since it is a ways from where I live. If Burger King cannot get people who can do the job properly, I will not be going back there no matter how many coupons come in the mail. It’s not right to charge those higher prices and then not get what I ordered. I worked at Burger Chef many years ago and would have fired on the spot if I didn’t get an order right the first time. These days, no one knows what they are doing and they still work! It’s not right. I was charged almost $6.00 for food I didn’t get.
Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.
My partner and I took my daughter to this Burger King on the 6th of march at aprox 5pm. Pretty much straight away I was made to feel uncomfortable by a member of staff who kept looking at me funny. After placing the order I decided to add cheese bites, as the rest of our food was ready and the place was very quiet (no wonder really) we took a seat thinking someone would kindly bring them over once they had been prepared. A little while after was aware of the cheese bites being ready and could see the member of staff looking at them and picking them up n putting them down and then returning to moping about. A couple of times she sent another member of staff out on to the floor and each time I thought he would perhaps be bringing them over on his route but no.
She finally proceeded to put the bites back in the kitchen and then came out on to the shop floor herself….my partner and I were baffled as to why she didn’t just bring them with her also. It was clear she was trying to be awkward and it was very petty as well as rude. Enough was enough and my partner went up to the counter to complain to a manager who had now appeared only to be point blank ignored for what felt a very long time as he stood right infront of her! I couldn’t believe was I was seeing. We wont be back in this Burger King as it was one of the most uncomfortable meals I have had anywhere. It all sounds a bit silly now I am writing it down but there was just no need for any of it at all.
I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.
Today marks my 4th and last trip to your store on Nashville Pike in Gallatin, TN. I went to this location to order satisfries(which I had gotten in Alabama and was delicious). The satisfries that I recieved in Gallatin, TN were very greasey and tasted terrible. I thought maybe they were having a bad day and decided to cook them in regular oil. So today, marks the 3rd time I have gotten them since the 1st time, today an extra manager was there so I am assuming they baked the fries, which were undercooked and still cold in the middle. The chicken crisp that I had ordered turned out to be the regular chicken sandwich so I was charged more for my meal. I normally do not complain about anything I recieve that is bad, I just dont go back. Today I am writing this and I will not go back to Burger King. Sorry for this negative but truthful complaint.
I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.
After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.
Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.
Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.
My husband and I had lunch at Burger King in Ames on Saturday. Between the two of us we had two sandwiches….all 3 had dry buns and hamburger patties that were not even warm. The fries were hot and that is the ONLY positive thing that can be said for the meal.
After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.
I purchased breakfast on Saturday morning March, 8 at the Haleyville Store and it cost 4.56. All I had was a 100 dollar bill. I handed it to the girl working the window and she looked at the lady next to her and stated that she did not think she had change for that big bill. The lady which I think was the manager on duty and I think her name is Linda. “Linda” stated that she didn’t have time for that and then the drive through window closed. At that time, Linda stated that it is ridiculous to bring a 100 dollar bill up there and that anyone that does should be shot.
I do not appreciate the fact that she was so rude. She thought that I couldn’t hear what she said but I did. I guess I will take my 100 dollar bills elsewhere from now on and I will pass the word around that some of the staff is rude. I have already filled out a form online and have heard nothing from it. I haven’t found a phone number to actually speak to a person.
On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.
A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.
Went through drive thur in Webster Ma. to order a meal place the meal get to the window to pay go to hand the manager the money it was a 50.00 dollar bill she proceeds to say this company doesn’t except 50.00 dollar bills
I say ok its all I have give me a second I have a lot of change I will see if I have enough to pay in change and she gives attitude walks away and has someone else stand there and wait. I hand the man the change he hands me the bag then my drink and when I don’t drive away he was rude and says well are you all set, I look at him and say yes if I can have a straw so my son can drink his drink. So needless to say I will not be going back there and I will make sure I let all my friends know what kind of people work there.
This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.
I live at 2834 14 Lane in Kenosha Wisconsin. There is a Burger King restaurant on 22nd ave and 18th street. This location is horrible. I have lived here for 8 years and can not think of a good or even normal service from this location. If a customer goes threw the drive threw no matter what you order you have to pull ahead and wait for someone to bring your food out. The minimum time in the drive thru is 5 mins. This is unacceptable for a fast food restaurant.
So trying to give your company the benefit of the doubt we tried going into the restaurant thinking maybe the problem lyes in the drive threw. But we were once again let down by Burger King. Slow service poor attitude and equipment that is constantly broken (milkshake machine). Please keep in mind that this is not one experience. This has occurred over dozen of visits and everytime I was disappointed. I have spoken to several managers over the years and in most cases they were just as unperfessional as the staff before them. I do not want free food or anything like that. I am simply bringing this bad location to your attention since it is giving your company a bad name. For example even when I’m in another town I don’t even consider going to Burger King to eat. I just assume that I will get the same bad experience.
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