Burger King Complaints Continued... (Page 17)
1080+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493Ordered my food, paid and was told (we will get that for you as soon as we can). I was waiting for my food when I looked up and saw the manager pick up a tray of food off the counter and put it back in the warmer. I walked up and ask if that was my food. She answered yes that my name was called by one of the girls. I responded no ma'am I was waiting and listening for my name and it was not called. She raised her voice and started to argue with me that yes she did. I am positive my name was not called. This was at 994 high st Wadsworth, Ohio. 4/10/15 at 4:59 pm.
I went through the drive through as I do each morning at 7:22 AM. The young lady that took my debit card swiped it then laid it face up, numbers exposed on the register while she went to make my coffee. I immediately called out to the girl to give me my card back. She tilted her head as to acknowledge my sounds but then ignored me, when she turned to give me my coffee I asked if she did not hear me. She then looked at me with a disgusted look and closed the window in my face. In todays climate with cameras and all sorts of tricks it is very dangerous to leave your card exposed. All the other times after the card is swiped they give it directly back to me. Not this girl. I did get a chance to speak with the manager, she did apologize but the issue is not with the manager, it's with the young lady that served me and possibly the training Burger King gives it' employees, both about how to handle cards, and secondly how to provide a paid for service.
Several weeks ago, I was at a meeting listening to several women talk about their favorite take out restaurant. Several of them stated that they would not go to Burger King anymore because it was so dirty and the dining room was seriously neglected. I disregarded the comments, as my husband and I enjoy a whopper and a senior coffee there occasionally, but had not been in for a little while. Several days later we decided to go for a hamburger and ended up at Burger King in Post Falls, Idaho on Mullen Ave.( where we live). Entering the store, I noticed that the windows were very dirty,( first thing your customer sees and should be kept sparkling). We sat down at the table with a game machine, and proceeded to look it over for a game to play. It was so dirty, food in the crevices and screens were obscene. I asked for a bar towel to wash the machine, but the clerk was kind enough to come and wash it for me. I noticed that the windows were dirty, and the sills were dirty along with the chairs, floors walls. I used to work in fast food, and if our store was this dirty, we would have been fired. The next day I decided to stop by to get a senior coffee at the drive up window, and it was also disgusting along with the ledge in front of it. The clerk said she would take care of it. Yesterday we went to Spokane Valley, Washington, and stopped at a Burger King there. I used the bathroom, and it was terrible and obviously not cleaned recently. The counters, floors etc were also just as dirty as the ones at the store in Post Falls. I know you are thinking that it could be attributed to rush hour, but what I was noticing was not just recent occurrences. We would hate to give up our habit of selecting Burger King for our take out, but if something doesn't improve, it will happen.
On 4/6/2015 at 9 am i was traveling for business and stopped at your store off exit 76(10385 N us 31). I was craving a burger,and im so glad you offer them early. I pulled into the drive thru ordered a double whopper meal, took a little while but I understand that.My food came out, I drove off ready to pull out onto 13 north, I opened the bag to find 2 tater tots,2 breakfast sandwiches. I was running late and almost went on, but as I said, I was really craving a burger,so I turned around. I waited through the drive thru again. The girl gave me a new bag, and told me to keep the other. I said what am I going to do with that,and she replied she cant take it back.I argued the point and told her to throw it away then, she reluctantly took it.I get back out on the interstate,and I don't know how, but I get hot fries, and a cold burger!
On Monday 6th April at about 4pm my husband, I and my three children went to bk in cowley retail park. We were waiting in the quee at the tills when the man in front if us raised his voice to the girl serving, he was telling her that he spoke her language and what she said was very rude and she should think about what she said before she spoke. I took my children to find a seat leaving my husband to order. While waiting the man who spoke to the girl serving told my husband that the girl had told a co worker that I was fat. This lead to my husband having a word with the manager after he had spoke to my husband and I and said he would talk to the girl. He apologised and nothing else was said or done. I'm very disappointed as what was ment to be a treat for the children turned into an uncomfortable meal.
I ordered a Whopper, Jr. meal with cheese. (this is a complaint against whoever made the sandwich, not the guy who took my order.) when I got home, there wasn't any cheese, even though I was charged for it....I put on my own cheese, and while looking at the inside of the sandwich, there was one pickle, one tiny slice of tomato, one tiny ring of an onion and the lettuce you could hardly find. I remade the sandwich, adding my own cheese, pickles, onion and lettuce.
I went into the store on Fairgrounds road in Bremerton on March 31. About 12:45 PM. I had to go into the store because the drive up lane was backed up about 4 or 5 cars. I ordered 2 BIG KING sandwiches (with no middle bun.) The lady who waited on me did a good job. I asked for 2 mustard packets. When I got my order. And left the store. I got on the road, on my way to work. I opened up one of the sandwiches and noticed there was only one patty in the sandwich. I opened the other sandwich and there was only one patty in that one as well. My order stated that I did not want the middle bun. NOT the middle patty? This has happened before at the same store and either the order is wrong? Or the fires are cold. So maybe it is time to go to Wendy's
I am writing this to you to let you know that two of your BK's that I go to are deliberately having their printers not print the receipt survey number out so that you can't read it, and can't do your survey. They are store #2956, and #7249. This has been going on for at least two months now. I was first told that the printer needed ink. Than a few weeks later I saw an employee at the mall, and when I asked if the printer was fixed, I was told that they don't want us to call in. The reason is because they don't want us to get a free item, and they won't make as much money as they would without the survey receipt. If you send someone to these BK's you will see what I am talking about. I will stop going to these places if they don't fix their printers.
Burger king @ 200 East Judge Perez D. Chalmette,la April 1st 815 a.m. Went in to order a breakfast meal. 2 employee 1 for preparing the food the other take the order from drive thru and front countner REALLY. you need to get more employee's or close down that is dam rite STUPID.
I ordered chicken fires today for lunch and much to my surprise there was no chicken or very little, what taste there was tasted like fried dough, very little flavor, they were also very dry. they should be dough fries. very disappointed.
i was visiting the burger king on peters creek in winston salem NC.. i arrived at around 1130 am.. i had palced my orger and waited for about 15 minutes all to find out that my meal had either been given to another customer or had not been made at all.. when i went to inquire about the reason i was waiting so long,, i was told nothing by the attendant,, she just yelled in the back and acted very irritated with me ,, i was embarrased because there were other customers there and she was so loud and rude. i decided to leave with out my money back or food because it was just going to make me more mad waiting on my refund
i work at a laquinta very close to this burger king..which always seems to be short handed..anyway today sunday, 3/29..at aprox. 1230 I went in to order food for 5 fellow workers..there was a line which was not moving..a young think girl seemed to me having a argument with someone on the line...then she said she was not working and got her phone and went to texting..then yelled that there were no more burgers and she was not taking care of the people at the cunter...a lot of people left, me for one and went to the near by dunkin dounuts and got some very good sandwiches...why does this unit have suck a hard time with help....a couple weeks ago the dining room was closed cause they didn't have enough help...and we send a lot of our guest over there..maybe not so much if this place cant get it together....
This Bluefield Va Burger King has not had ice cream for over six weeks and we come for the shakes and Icey floats. Not a good representation for theis store in Bluefield Va.
Went thru drive thru after paying was asked to drive up to wait for tens minutes which there was know other customers when i got home old fries so hard you couldnt eat them i ordered a double with cheese i got a single know cheese and burnt bun its really sad yall open for 24 hours and know customers and still I received a bad product!
On Wednesday, (3/25/2015) at 11:35 AM, my family, and myself went to one of you drive thru. I brought a spicy whooper ( without cheese), whooper junior with cheese, 9 piece chicken fries, 2 bacon cheese burgers,1 large onion ring, 3 small fries, 1 medium ice coffee, and 1 medium fruit punch. receipt number (217), my complaint is that we found hair on one of the cheese burgers and they did not contain no bacon, my other complaint is that my spicy whooper had cheese on it when I clearly stated no cheese. This is bad business, my son had ate off the cheese burger when he found a long black hair on his burger. I also have a complaint that no one in the store were wearing hairs nets, and they all has long hair. The store number I went to was #03456. Cashier 300169 Britney. Address: 5120 W Capitol Dr, Milwaukee, WI 53216.
I went out to eat with my children and a lady worker camileigha set my burgers on the counter while waiting for my kids chicken nuggets by the time my kids food was done I sat down to eat and my food was ice cold so I respectfully asked for another burger she grabbed the burger felt it and said f***ing bullshit and tossed the burger, made a second one and let that one set then brought it to me and that one was also cold she then said to me that it was my own fault that my food was cold. And that it wasn't mcdonalds I can't have it my way. I was very disappointed I asked for a refund. Then left. I wanted to be reimbusted for the time I lost I didn't even get to sit down and eat with my children. Please call me at (707)-457-7899 thank you
Addressing the Burger King in Panama City fl on 1396 w. 15 th st 32405 Store phone # 850 784 1660. I went in @4:51pm on 3/25/2015 I ordered a double whopper w/cheese and fries and a chocolate shake. I asked for a senior citizen discount the cashier said we don't do senior discount's I then informed him that yes you do I always get my senior discount. He said he is not allowed to gives discount's yet. He said I would have to speak to the manager I said ok can I speak to her he went and informed her that I would like to speak to her she said ok give her a couple of min so we waited patiently for about five min then I told him to go ahead and ring it ,regularly so other people could get waited on. My order cost $8.49. Then I steped aside to wait on my order and to speak to the manager by now 10+ min 's have passed I watching the young manager working and I waited patiently. Finally she told the young cashier his double whopper was up.
Now my order is ready and she still never took a moment to address my concern, I asked him who was her boss and he shrugged his shoulder's saying I don't no , then he told her I wanted to no who her boss was and she never informed me so I proceded to tell her that all I wanted to ask her was about my ,senior discount she said all I had to do was ask him which I said I did and he said I had to ask you. She told me she was busy and if I had a problem with that I could come back there and make burger I told her I'm retired and I have made more burger's in my day than she is old. I have grand kids older than she is and I have paid my time.i told her that she could have answered his ? From where ever she was and never stopped working. My problem is that this little girl would not take time out of her busy day to respect her elder's and it's sad because I'm a customer the reason she is able to be a manager @ Burger King.
All this over a senior citizen discount and a very disrespectful manager don't remember her name but she was working @ 4:49 pm on 3/25/2015 the young cashier was new I could tell because he really did not want to upset her by asking her my ?'s . My Host: was William order#219 I really would like for someone to address this issue I and my wife have had this happen to us a few times @ this Burger King five times we get senior discount then when a new employee comes in they don't understand the discount there should be proper notification plastered on the bulletins board for all employee to honor the men and women of the military and seniors who have earned the right . That young lady needs to know that some gave all and all gave some for her to be in the position she is in.
Yesterday apx 4:00pm my husband and i went to the north versailles, pa drive thru. 1st i couldn't understand what the girl @ the order window was saying. I asked her 3x to repeat herself she was not talking clearly and i couldn't understand her at all. i ordered 2 jr whopper meals and told her i left my coupon at home. she charged me like $9.39 for 2 meals. I threw away the receipt, you can check the register tape with my order. We then ate our meals when we arrived home and were very disappointed in the quality of the meal. the buns on both burgers were dry and stale. I called the restaurant and they said to bring it back. I said i'm not coming back when it's 20 minutes away each way from my home. I asked for a refund (for my next visit) they said they can't do that. Since They were unable to assist me, can you send me coupons for two (2) free meals at a later date. I frequently eat at burger king and this the 1st time in over 30 years i ever experienced a problem. Thank you for your assistance. Renee' Konias
I went to burger king in Macon Ga. ask for a chicken sandwich with light mayo ,when I got my sandwich it was fill with mayo,also it taste like it was cook in old oil and had bend under the heat lamp the sandwich was not freash.
A manager (Fea) came in yelling at a couple employees telling them to shut the up and putting her hand in their face, also was throwing creamer in one of the employees face.
I called Burger king last march 3rd about bolt in the milkshake and they said will send to big corporate office and they never call me. I call every once a week ... and they never call me until now.
Today I decided that I would have something from Burger King. I stand online to order a #1. Durning the process waiting for someone to take my order. You have one Clark notices me but not asking for my order just for at least 4mins doing what ever note even say sir I'll be right with u. Store is in Elmont ny.... I left and when somewhere else to eat ghetto service
Every time I go here to the drive-thru at Burger King in Windham, Maine (04062) it is a 10 minute wait for my food. Its at least 3 -4 minutes before I can place my order, then a 5-10 minute wait for my order. Not just me , EVERY ONE! You can go to McDonalds across the street and be out of there in 3 minutes or less, usually less. You need to hire more efficient employee's. No one should ever have to wait that long. I got to McDonalds and as I'm leaving the same cars are at Burger King still waiting for their orders. This is like this ALL THE TIME. And at Burger King there is no way to get around the other cars in the drive thru so you have to Wait and wait and wait. WHAT IS WRONG WITH YOUR EMPLOYEE'S?
Orange juice was almost water at Burger King. If I go there I expect a certain level of customer service.
Went to go get a ice cream sundae manager claim that it was 4 oz. of ice cream wasn't even 1 and half. I don't think that customers should be treated that way.
burger king me and my 3 children where in burger king on the 3-9-15 and one of the employes was very rude her name tag said Cheyenne me and my 3 children was dinning and she came over to my table where we was eating our meal and she grabbed my 13 month olds high chair and pushed it back with my bay in it and began to clean our area it was upsetting to me she had no right to grab my babys high chair with her in it she should have waited until we where through with our meal before cleaning our table and swiping under our table it could have gotten trash in our food and my baby could have fallen out of her high chair when she grabed her and pushed her chair across the floor like she did that could be a law suite so please do something about this employe at burger king by the name of Cheyenne she is located at the burger king at 1605 town square SW
One food was ice cold returned it and she had put already deep fried onion ring back in the deep fryer then my fish sandwich was so cold there was no warmth at all ice cold brought it back and the had that balls to microwave the fish patty and one it was still cold and so tough it could not be eaten at all this is the 2nd time I've been there and the 2nd time we got food poisoning and extremely bad service and food this place there is no way this place would ever pass a inspection of any kind its dirty filthy and the employees are just as bad I will NEVER go back to that burger king don't wanna be sick with food poisoning again even my son got sick off their food this burger king was on the corner of century ave / 120th ave and 36 in south Paul MN area I was told the place was closed down due to it not being up to code.
Went to the BK in Fairhaven Ma about 7pm tonight. Ordered 2 fries and 2 Jr Whoppers got home a 4 min ride everything was cold! Really ! Now I had to listen to my husband complain. This is not the first time this has happened at this location, simple request I want my food hot.
our orders of French Fries were extremely loaded with salt--what happened to the "no salt" to be added do to health issues? Also, the chicken sandwich had almost no sauce-making the sandwich very dry. Normally eat the Whopper Jr., but decided to try something different-what a mistake!
Hi, i visited burger king in istanbul the one by jawahir centre in the st called Halaskargzi cad, i bought a double whopper menu and it costs 14.45 lira approx. I gave the cashier 200 lira and he gave me the change i thought it would be the correct change but when i got home i found it was 50 lira less, when i went back they pretended they do not speak english and did nothing, i have always used BK but never tteated like this,
I actually have more than on complaint about the Burger King restaurant on Missouri Boulevard in Jefferson City Missouri. Tonight I went thru your drive thru to order a sundae. The price listed on the board was $1.00 and nothing on the board indicated anything that might change the amount. The employee said it would be $1.39 and I asked why when the board said it was $1.00. He said the board was wrong. The same thing had happened a few weeks ago when I tried to order a cone and the price listed was fifty cents. There is a law in the state of Missouri which says the item has to be sold for the price that is listed. The prior time I talked to the employee and he said that he would be stealing from the company if he charged me the price listed. First of all, his customer service skills need to be reviewed and the store or company policy needs to be reviewed.
My other complaint on customer service is how slow they are. You have had some good employees in the past but apparently, they are no longer at this store. I think customer service is a skill that needs to be taught if you are going to deal with the public. Your place is not alone on this but I am not dealing with others tonight.
The third issue, and it is something I can do something about, is the dirty drive up area and window. The window is filthy and the ledge area outside the window looks like it has not been cleaned at all this year. It has been bad but it is getting worse. I don't know how it is inside but I assume it is not much better. I think someone form the company needs to review this location and if I do go through again, I will check to see if the prices are changed and if any visible cleaning has been done.
I tried to use a "Whopper's for 2 for $7.98" digital coupon I found on BK's website and was refused for not having a paper coupon in hand. I think as a loyal customer who frequents BK on a regular basis, I should be served & commended for NOT using paper. I used a cost efficient method. BK needs to get with the times. At least put a bar code on the coupon that can be scanned in store. I will not be visiting BK in the future just for this sole reason.
I am a Burger King employee and my bosses are treating me so unfair and so cruel to the point I don't want to show up to my job and just quit ! They take advantage of me because I will not speak up I am the only one who they ever tell to sweep the parking lot and scrub the floor etc ! Just today my boss took my name out the working Shuduele for tomorrow added her name with my hours and told me there cuts in hours and before I left she had told me " he's not good for anything he doesn't do anything" also " ha that's why I took your hours for tomorrow and you can't work". That was the embody cruel thing I ever witnessed in my entire life. I was getting 30 hours and within 2 weeks I'm barely getting 15. I feel like I'm seriously getting ganged up on in work by my own bosses. All the other employes talk, eat, use their cellphone etc and all I do is wash dishes or clean.
Please send me or call me to give me the reference number for my complaint. today on 07/12/2011 between 18:30 and 19:00 i visited the burger king in O'Connell Street i asked for order the total price was â¬8.30 i give to the woman â¬13.30 to refund me â¬5.00. but she not refund me â¬5.00 i asked her she say i give her â¬8.30 and she are very sure and she lie to me eyes by eys becase I donât have â¬5.00 not and Iâm very sure I give her â¬10.00 + 3.30 coins to refund me Five Euro Note.
and some guy come maybe manger he ask me what is the problem I say to him and you can check the money he take the cash box money and check he reply to me sorry manager say our money are right you give us â¬5.00 euro  that he lie me easy by eyes and is not nice to me I lost my respect on the shop so I say to him you lie you can check the cctv security camera he say sorry so what I do I feel I lost my respect in your shop for people stolen me eyes by eyes  I say to him take my money as tips for you and I don't want food so I lost â¬13.30 and no east because is not nice to me to stay in your shop and people look at me.
when I speak with my friend at that problem he say to me that not first time happen in burger king in OâConnell street he has friend he pay â¬50.00 euro and the woman refund him as he pay â¬10.00 euro he ask her for â¬40.00 euro and the same happen to me. So when I chat my story today in face book. Some one say to me he has friend work as manger in some subway restaurant and he stolen customer as happen to me but just toust or foreigner but non Irish customer.
Iâm sent that email to make a complaint against the manger not for my money because I lost my respected in the shop and people look at me as I lie but Iâm very sure if you check the security camera you will find Iâm right and that is only game from the manger of OâConnell street...
My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.
It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.
Went to Burger King last night at 7:15 pm asked the girl at menu if a Burger King stacker was single meat or double meat patiently waiting for a reply while she talked to another employee in the back ground. I said hello she then responded no! Then asked of I wanted one very very rudely! I then said well I dunno I asked a question and then she responded back very rudely again well I answered your question. No could not have answered the question I asked she wasent paying any attention. I then told her never mind I wasent going to get anything from there and left. I then called Burger King to talk to a manager called 8 times with no answer at all. I will probably not be going back because of there customer service its ridiculous. Not sure what y'all do with the complaints or how you handled them but please don't repeat my name to any employee .
I went to the burger king in walhalla,sc and ordered 2 chicken sandwiches and waited 28 minutes before I received my food. While was waiting people who ordred long after I did whome who have ordered much more food than I did somehow got there food before me. Needless to say I was very angry. When I confronted the burger king employee about this she proceded to curse at me and told me I shouldnt have came at that time of the night which was at 8:30 pm. She handed me my food and continued to curse. This experience has made me never want to visit not only this burger king but any burger king ever again. Very disappointed customer.
May 1, 2013 at 12:30pm I went through the drive through at store #10316. I ordered 2 double cheese burgers, 12 piece loaded tots, large coke, large dr. pepper. I had to tell the guy working the drive through that I wanted the 12 piece loaded tots 3 times. He then asked if I wanted them loaded! I said yes and then there was silence. I said "Hello" he said "yes can I help you"? I then asked him if he would repeat my order. He said "3 double cheese burgers (I only ordered two) a 12 piece order of loaded tots, lg coke and a lg dr. pepper". I said "no only two double cheese burgers not 3". He said "you only want two double cheese burgers"? I said " yes that is correct". Then there was silence once again. I said are you still there? He did not reply so after another 30 seconds of silence I pulled to the window. I told the cashier that I needed her to repeat my order because he obviously did not hear me or something and would not repeat it after he got it wrong. She said " that was 2 double cheese burgers lg loaded tots, lg coke and lg dr. pepper. I said yes that is correct. So, i got back to work gave my co-worker his burger and i then sat down to eat. They gave me 2 double stacks (which have bacon) and the burger sucked because I do not like bacon. I did not get my 12 piece loaded tots and they gave me 2 dr. peppers and I can not drink dr.pepper. I am unable to return the food and drink because I have to work so I do not get a burger, tots or something to drink. I tried to call the store and they will not answer and then I get a fax machine tone. THAT IS THE PHONE NUMBER LISTED ON THE TICKET TOO! I am very pissed and hungry....I will write to the paper about this Burger King if something is not done. This is not the 1st, 2nd or 3rd ect........problem we have had with them. Please make this right for me. Thank you.
I just went to the Burger King in Batesburg, SC. I ordered 2 double cheeseburgers ketchup only, 5 bacon double cheeseburgers ketchup only and an order of the 9 piece chicken fries. Not too complicated right? Wrong, when the lady gave me my order thank goodness I checked it & all of the burgers were wrong. I had to explain the order to the drive thru lady 3 times and she then says "so you don't want pickles on those?" ( Really??? ) Then another woman came to the window & said you want 2 double cheeseburgers with no cheese & only ketchup? ( You have got to be kidding me!)
I once again explained my order. Finally I got my food & the lady had an attitude handing it to me. When I got home & was pulling the food out of the bag I seen that they shorted me a burger & one of them was STILL wrong!!!!
A few weeks later, I ordered two #1 (large)meals one w/o onions and cheese and one whopper w/o pickles and with BOTH whopper's they still got them wrong and even after I brought them back up front to be fixed the one that was requested WITH onions the took off the cheese which was wanted on and I told them all they had to do was add onions. The whopper w/o cheese HAD cheese and BOTH were greasy & cold! The fries were supposed to be lg but we got small and the were so salty that we couldn't eat them!
I paid $15.42 for both whopper value meals and I will not go to BK #0396 in Syracuse,NY again, if ANY BK! It was horrible!! This was on 12/30/11@ 4:52pm
We visit the local Burger King on 98th street in Albuquerque, NM. Labor Day, we went in there and ordered lunch. The music was so loud we couldn't talk to each other and my wife is hard of hearing so she shut her hearing aids off to avoid getting a headache. It was still too loud. Also, this is the United States of America. They had a loud Spanish radio station on with no reference to the US. We are 65 years old and moved here to be with our Daughters family. I have had run ins with this store before for cold sandwiches. I will not go back to this place and will tell all my friends not to. You have another store on Coors and I40 that treats us great but we live too far for a quick meal. We tried to call the manager and he was not home. His voice mail was not set up so we decided to complain to you.
1/5/2013- Burger king Store number #443, 393 Washington Street in Weymouth, Massachusetts. 6:11 p.m. order number 65- Drive Thru I went to Burger King ordered two Kids Meals - one being a hamburger with ONLY KETCHUP-which it clearly indicated on my receipt, instead I got a hamburger with mustard and pickles---which made for a crabby,cranky,young girl---also my food which was a VM SM chicken ,fries,sm Dr.Pepper was extremely cold!!!
What is going on??? I pay 12.94 for three meals and most of it was tossed because there is NO WAY my daughter will eat a hamburger with mustard or pickles. I should not have to reheat my food -it should be hot ! Are employees not being properly trained or are they incompetent ? I understand it is considered fast food but this is ridiculous.
The mistakes need to be properly addressed and corrected. I am really ashamed and disgusted !! I just thought you should know and be aware of what is going on in your restaurants. A disappointed customer--Sincerely, Shannon Martin
On March 24, 2013 @ 1:13 I went thru drive in window of store#7881. Ordered 2 Whopper Jrs, fries and onion rings. When I arrrived home, one of the Jr.'s has NO burger. I tried to call the store and let them know what was happening and got no answer.....just a large shrill as it was a fax#. Drove to the store and explained what had happened. The person took the Jr back and proceeded to correct the error but by using the original bun and condiments. No apology was offered. I waited and when the Jr was up, the person in the back stated that the Jr was for that "dude" at the counter. We spend a lot of money at this Burger King, and I do not appreciate this attitude. This "dude" is helping to pay for the salaries of those they are serving. There is a Wendy's and McDonald's across the intersection and that is where I will be going from now on and ensuring that everyone we know knows about the bad service and dis-respect this burger king [I can't even capitalize the B and K] has begun to show.
I actually Live about 3 mnin away from burger king and I actually go to there at least 3-4 times a week. During the day it is great but at night it really is a day and night thing. You guys have 2 employees that work together which end up being mother and son. Usually the older women well Id rather keep it pg-13 she is very lazy and purposly says we dont have certain things no on the menu just so she wont make it. The son was fine at first but I guess whats falls from the apple tree doesnt land far I am truely upset about getting out of work very late and am unable to order what I would like to order and if it wasnt for my kids I would of stopped along time ago from ordering from you guys Please take note of that and hopefully the problem is resolved.....
ps. im not the only one who complains about them I just took the time to let you guys know whats really going on
on the 18/03/2013 at 1210 i stop into one of your branch in hornby christchurch and orderd two bbq backon burgers and a creamy mayo and two chicken skwers in all three of my burgers the patties were as black az the tyers on my car that shouldnt have even been given to a custmer and to top it off i had to wait in my truck for five minets while they burnt the patties im am not happy at all it cost me 24dollers and i couldnt even eat it im am hopeing that you learn from this and fire who ever is working there they are lucky i dont go back and throw this crap threw the windo i would like to hear back from you or you can loose me and my money kfc is up the road
I was recently in your Mount Joy PA store to get something to eat. I could not believe what I had seen.
To begin with, there was a line of people waiting for a person to take their order. The soda machine counter looked like it had not been cleaned since closing since the night before. The tables and floor was not much better.
While I was sitting there eating my meal, I saw to employees come from the back to pick up the trays. They did not have any cleaning tools to clean up dining area with. I was afraid to use the restroom just in case it was in the same condition as the dining area.
I will not be stopping in to this store again. I'll pay the extra money to eat a meal at Subway or Sonics.
I've had the worst experience at Burger King. Wasn't no "Have it Your Way," there! This is my first complaint ever, and this bad customer service has happen twice at the same location. I went through the drive thru and ordered the two for three special.
I waited in line for about 5 minutes, mind you this wasn't rush hour, (breakfast, lunch time, or dinner) and then after I paid for my food I was told to pull up and wait. I did with my screaming 5 month old and three older children, and waited for a total of 15 minutes. I wanted to get my money back and just leave.
So as I went to go inside and ask for my cash back to take my business elsewhere, an employee came out and almost gave my order to one of the other three vehicles waiting for their food too. When I did finally get my small order, the food was cold! I called and let them know about it and I was told as long as I bring my receipt I can get the two burgers again, however I only have 48 hrs to redeem them.
I hope that something can be done about this because I enjoy Burger King food, and I won't be returning to any more Burger Kings because of the poor customer service.
Thank You,
Shalon
This happened at Burger King on Rt. 28 in Milford Oh. 45150 513)831-3392 my order# was 39 May 1, 2012
I'm not a person to complain but I really hate when I order something like a value meal with onion rings and not only do I get cold onion rings I also get a few cold fries and half a sweet potatoe fry, when I go somewhere and pay for my good I expect to get good service and hot food I'm very dissappointed in this because I go to burger king for my drinks in the morning before work and it makes me not want to go for anything anymore. This was at the location in Bardstown KY.
I went to Burger King this afternoon to pick up lunch for my family and I. All of our food was not only wrong but the lettuce on our burgers looked as if it had come out of the garbage disposal! I ordered an angry whopper combo a double whopper with cheese combo and two cheeseburger kids meals. Not a one of our sandwiches had any cheese, I've explained the old lettuce that was used my children's fries were burned and I thought I'd give the new sweet potato curly fries a try... HA! I swear the order I got must've been the scrapings from the bottom of the fryer! Not one whole fry in the box! Not sure that I will ever go back to a Burger King ever. We are on a pretty tight budget and thought we'd splurge we thought it'd be a nice treat, what a surprise! To top it off no receipt!
On 2/27/2012 at 6:30am Wednesday morning, I visited a Burger King District 17 located in Miami, FL and upon dropping my younger sister Shantavia Howard off to work due to she is a Burger King employee. I drove through the drive thru area to place an order and upon placing my order I heard through the intercom name calling and profanity by the Burger King Employee/ Manager who is taking my order so my younger sister hears the conservation which was about me. She told the manager the customer u called b***h is my sister. So please show some respect and reframe from calling her out of her name. The Burger King Manager was way out of line I was disgusted when I realized she was talking about me. She was very rude & unprofessional. In addition, she further then said to my sister that she would beat her ass up and that I'm unclear on what I want. But as a Burger King customer I should have never heard the conservation through the drive thru window I also try to reason with my sister to hold her peace with the rude manager, in my opinion the incident that occurred was outrageous and does not represent the company very well. Furthermore, I'm a victim caught in the middle of the crossfire due to an employee who woke up on the wrong side of the bed also for the record I could have been anybody perhaps an inspector. Last but not least, after the incident my younger sister then calls me back on her phone because the rude manger order her to leave immediately so I went back to pick her up enough was enough I personally walked in gave back the coffee and demand a refund for my ice coffee drink later to learn the manger name was Aixa . Thank you
I went through the drive-thru and ordered 2 double stackers, a Rodeo Cheeseburger, & 2 medium fries. It cost me $10.01. I paid and I immediately received my food I also asked for Sweet & sour sauce and she gave me one. I looked in the bag and saw that I was missing 2 orders of fries. I waved, called out, & even honked my horn. All 3 employees looked at me and just continued what they were doing. I ended up leaving because no one acknowledged me. When I got home the Rodeo cheeseburger had a raw onion instead of onion rings, Mayonnaise instead of BBQ sauce & it included bacon. Last time I checked, a rodeo cheeseburger doesn't have raw onions,mayo,& bacon.
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