Burger King Complaints Continued... (Page 18)
1081+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493on the 18/03/2013 at 1210 i stop into one of your branch in hornby christchurch and orderd two bbq backon burgers and a creamy mayo and two chicken skwers in all three of my burgers the patties were as black az the tyers on my car that shouldnt have even been given to a custmer and to top it off i had to wait in my truck for five minets while they burnt the patties im am not happy at all it cost me 24dollers and i couldnt even eat it im am hopeing that you learn from this and fire who ever is working there they are lucky i dont go back and throw this crap threw the windo i would like to hear back from you or you can loose me and my money kfc is up the road
I was recently in your Mount Joy PA store to get something to eat. I could not believe what I had seen.
To begin with, there was a line of people waiting for a person to take their order. The soda machine counter looked like it had not been cleaned since closing since the night before. The tables and floor was not much better.
While I was sitting there eating my meal, I saw to employees come from the back to pick up the trays. They did not have any cleaning tools to clean up dining area with. I was afraid to use the restroom just in case it was in the same condition as the dining area.
I will not be stopping in to this store again. I'll pay the extra money to eat a meal at Subway or Sonics.
I've had the worst experience at Burger King. Wasn't no "Have it Your Way," there! This is my first complaint ever, and this bad customer service has happen twice at the same location. I went through the drive thru and ordered the two for three special.
I waited in line for about 5 minutes, mind you this wasn't rush hour, (breakfast, lunch time, or dinner) and then after I paid for my food I was told to pull up and wait. I did with my screaming 5 month old and three older children, and waited for a total of 15 minutes. I wanted to get my money back and just leave.
So as I went to go inside and ask for my cash back to take my business elsewhere, an employee came out and almost gave my order to one of the other three vehicles waiting for their food too. When I did finally get my small order, the food was cold! I called and let them know about it and I was told as long as I bring my receipt I can get the two burgers again, however I only have 48 hrs to redeem them.
I hope that something can be done about this because I enjoy Burger King food, and I won't be returning to any more Burger Kings because of the poor customer service.
Thank You,
Shalon
This happened at Burger King on Rt. 28 in Milford Oh. 45150 513)831-3392 my order# was 39 May 1, 2012
I'm not a person to complain but I really hate when I order something like a value meal with onion rings and not only do I get cold onion rings I also get a few cold fries and half a sweet potatoe fry, when I go somewhere and pay for my good I expect to get good service and hot food I'm very dissappointed in this because I go to burger king for my drinks in the morning before work and it makes me not want to go for anything anymore. This was at the location in Bardstown KY.
I went to Burger King this afternoon to pick up lunch for my family and I. All of our food was not only wrong but the lettuce on our burgers looked as if it had come out of the garbage disposal! I ordered an angry whopper combo a double whopper with cheese combo and two cheeseburger kids meals. Not a one of our sandwiches had any cheese, I've explained the old lettuce that was used my children's fries were burned and I thought I'd give the new sweet potato curly fries a try... HA! I swear the order I got must've been the scrapings from the bottom of the fryer! Not one whole fry in the box! Not sure that I will ever go back to a Burger King ever. We are on a pretty tight budget and thought we'd splurge we thought it'd be a nice treat, what a surprise! To top it off no receipt!
On 2/27/2012 at 6:30am Wednesday morning, I visited a Burger King District 17 located in Miami, FL and upon dropping my younger sister Shantavia Howard off to work due to she is a Burger King employee. I drove through the drive thru area to place an order and upon placing my order I heard through the intercom name calling and profanity by the Burger King Employee/ Manager who is taking my order so my younger sister hears the conservation which was about me. She told the manager the customer u called b***h is my sister. So please show some respect and reframe from calling her out of her name. The Burger King Manager was way out of line I was disgusted when I realized she was talking about me. She was very rude & unprofessional. In addition, she further then said to my sister that she would beat her ass up and that I'm unclear on what I want. But as a Burger King customer I should have never heard the conservation through the drive thru window I also try to reason with my sister to hold her peace with the rude manager, in my opinion the incident that occurred was outrageous and does not represent the company very well. Furthermore, I'm a victim caught in the middle of the crossfire due to an employee who woke up on the wrong side of the bed also for the record I could have been anybody perhaps an inspector. Last but not least, after the incident my younger sister then calls me back on her phone because the rude manger order her to leave immediately so I went back to pick her up enough was enough I personally walked in gave back the coffee and demand a refund for my ice coffee drink later to learn the manger name was Aixa . Thank you
I went through the drive-thru and ordered 2 double stackers, a Rodeo Cheeseburger, & 2 medium fries. It cost me $10.01. I paid and I immediately received my food I also asked for Sweet & sour sauce and she gave me one. I looked in the bag and saw that I was missing 2 orders of fries. I waved, called out, & even honked my horn. All 3 employees looked at me and just continued what they were doing. I ended up leaving because no one acknowledged me. When I got home the Rodeo cheeseburger had a raw onion instead of onion rings, Mayonnaise instead of BBQ sauce & it included bacon. Last time I checked, a rodeo cheeseburger doesn't have raw onions,mayo,& bacon.
my co-worker and myself went to burger king on 2/25...(5017 Fayetteville Road Lumberton NC 28358) she got iced coffee with a shot of vanilla...I decided not to get it because I love coffee but i wanted her to try it 1st so after she bragged about how great it was we decided to go back on today (2/26) i was excited to enjoy my coffee but on our way out of the building another co-worker wanted to get something as well. so when we got there we opted to walk in and not go through drive, because we had so many seperate orders. when we got there the gentleman comes to take our order and he was had already entered into the system the ice coffee with the shot of vanilla. but there was another woman...i think she said her name was Laura or something to that effect who told her they were not suppose to do that. when my coworker advised her we did it yesterday she proceeds to whisper to the gentleman for about 2 mins. How rude and unprofessional. in the end she says she wants to be fair all accross the board. she could not make an exception for us, however i did not ask for any "special treatment" we wanted the ice coffee special .25$ and a shot of vanilla which we were prepared to pay for, just like she did on 2/25. this is why i am upset, you offer a special for a whopper junior, 1.59 and it only advertises on tv the whopper junior. however before they ring you out they offer cheese for an additional price. Same should go for the coffee, you offer a .25$ the option to add vanilla for an additional price should be included! Especially since the day before my co-worker got it for .30$! so i didnt fuss and just got my whopper junior and left. the thing that has me truly upset is because we went to another burger king and they did it. and even worse when i got back to work my sandwhich had brown lettuce and the tomato looked like somebody ate out the middle of it. i know the economy is rough but i do we really have to skimp out on the quality of food and customer service? I thought it was burger king's motto to have it my way. if that is the way you are giving it out....just keep it and i will take my services somewhere else!!!!!!!!!!!!!
JO-RONNICA E CAMPBELL
On December 10 2011, I gone up to the drive threw window on 56 street and Bush here in Tampa Florida. order a chicken sandwich and French Fries. I did not check my order to see if every thing was ok. so after I got home washed up ready to sit down to eat. I notice the chicken sandwich was burnt black burnt. so I go back to Burger King. ask to speak to the Manager. he came up to the counter I said to him when I put the Sandwich on the counter, that I would not serve this to a homeless person very nicely. he lash out at me and said you dont come in telling this to me I Didn't make the Sandwich you don't come in here telling this to me.
I said to him sir I'm not lashing out at you I'm only saying to you that this was not right to serve this to no one Burnt black chicken and there was other customers there. so he went on , and on. so I said just give me my money back. he did give me my money back and I said Thank you. he never did say you are welcome neither did he make an Apology. all I'm saying is that he did not go about it the right way as being a Manager. I did not get his name. but I know him if I see him again and he is a black Manager.
On 10/24/12 at approx. 7:40pm I pulled into the drive-thru at the b/k on bennett rd in fredonia,ny and ordered the following items from the dollar menu...1 bacon cheeseburger,1crispy chicken sandwich and1small choc olate milkshake. I thought your employee said $8.53,please pull foreward.. and assumed it was a mistake. When I pulled to the window, the person working there again said,'$8.53 please.' I stated, you've made a mistake...I ordered a one dollar bacon cheeseburger,a one dollar crispy chicken sandwich, and I dont know how much a small choc. shake is,but it isn't$5.50....the person there again said it's$8.53. I laughed and told him to have a nice day and left without the order. WTF!!! Are your small shakes $5.50?Is this some shitbird trying to skim$5.00 from every drive-thru patron?I guess I'll be dining at your competitors from now on....
My colleagues and i went to BK on 2s551 Route 59, Warrenville, IL 60555 1/22/13 about 12:20pm.
There were no one behind us at the drive through so we waited at the drive through for almost 10 minutes included honking the horn and no one answered. so we drove up to the pickup windows and saw a guy standing there with a mustache apparently either looking at the chairs or talking to someone, was not getting food or placing an order. we watched him for about 5 minutes, then he walked towards the back. A few minutes later a young girl started putting on a head set looked at us while we are sitting at the drive through window and then looked the other way, just like the other guy did. We honked to get her attention, still nothing. She looked at us again and then back to straight across the cashier. at this point we were not being served. the 3 of us decided to go across the street to McDonalds and placed our orders along with order for our other co-workers that did not come with.
At times i think McDonalds customer service was bad, but i have never been ignored like ever especially getting food.
Thought someone might like to know or would actually care and do something about it.
I ordered dinner for my children today through the drive thru at the Burger King located on Washington Street in Dorchester,MA, I buy food from this shop at least twice a week. Today my order was incorrect. I ordered two chicken parms and the sauce used was bbq instead of marinara sauce, I went back into the shop and explained the mistake to the manager named Carlo. First of all he gave me an attitude like I made a mistake. He thre my bag inthe garbage withouir looking into it. He grabbed a sandwich from the warmer and slammed a bag at me. I continued to inform him that I had two sandwiches not one he yelled back at one of the cooks to make an additional sandwich. Again he threw the bag at me without an apology. Upon arriving at home I realized they had used bbq saauce on one of the sandwiches so I returned to the shop. Before I could inform him the sandwiches were made incorrectly again another customer was complaining to him about the way his food was prepared to which he responded again with a bad attitude he continued to tell the other customer that he was not his son and that he shouldnt ever speak to him in that manner again. He also yelled at one of his employees in front of several other customers which I find completelty unprofessional. He yelled at her telling her to stop stacking to look at all the food on the warmer and that she needed to get the food out of there. If he was upset he shouldnt take it out on his employees.When I approcahed him about the new sandwiches he again gave me an attitude and spoketo me in an unprofessional tone. He argued with me in front of many other customers assuring me the sauce used was the correct sauce which in fact was not. At that point I became so upset that I replied that as a manager he should learn some customer service and learn to speak to customers because we are the ones who pay his salary. Instead of apologizing he said I made the sandwiches what else do you want? He continued to yell at me as I was exiting the shop saying I made the sandwiches 6 times to which I replied you shouldve gotten is correct the first time. This shop has just lost a good customer who spenad at least $100 a week in it. I am disgusted that a manager not only treats customers with disrespect but also his employees in front of customers. This man has no business being a manager in a place of business that advertizes "Burger King Have it your way!!!!!! at this site its more like the manager's way and dont you dare complaint because he will just disrespect you in front of others and make you feel like you are the one at fault.
I visit your Hattiesburg, MS location at Turtle Creek; I have been to this store location multiple times, and i have noticed the mistreatment of workers at this location. There were two workers behind the counter but the worker who was trying to clean and make your store suitable for customers to eat. The manager threatened her that if she did not put the customer first that she would become one. I think that was extremely out of line. She is sweet I eat at that location many times and she always greets me with a smile. The managers are immature and this establishment also takes a long time to give out food. Can you help them please I was very disappointed in that manager's decision.
My husband and I are from orange, tx. We go to the burger king in vidor. About 10-15 mins from us. We have been there numerous of times because we LOVE the food. But the service and getting the food right is a different story! We go once every other week. EVERYTIME we go in he gets a burger with cheese, NO VEGS, and light on mayo and ketchup. Is that hard?? I can't understand why when he gets his burger, it's never right!!!! It's not hard!!!!! When he gets it, it's either good on mayo and ketchup and there is veggies or just lettuce or they glob on the mayo and ketchup and leave off the veggies. It's like they can not do both and go easy on mayo and ketchup and no veggies!!
The first couple of times it happen we excused it. But now it's everytime we go in! Today- jan. 17, 2012 we went for lunch and I didn't get what I ordered. I got the California whopper jr (which I love!!) and I was in the middle of saying I wanted the meal and the cashier cut me off and was saying something to another worker. Then my husband got his usual number one with cheese easy mayo and ketchup and no veggies. Well we got our food.........mine was not the meal, and his had lettuce. I checked our ticket and it did not say no lettuce but no onion, no pickle and no tomato. I have looked at the receipt in the past and not always is it a cashier mistake.
But it is like this everytime we go. We don't want to stop going because we love it! But if they can't get it right then we will stop going. It's so simple, get it fixed is all we ask. And I read it's good to leave a suggestion........ Well, I suggest they start paying attention to what they are ringing up at the register, listen to the customer, and kitchen crew needs to pay attention to what is on that ticket. I used to work fast food, it's not hard to read a ticket, or ring up something on the register.
I visited the drive-thru located at 3311 Midland Blvd in Fort Smith, AR. I ordered a small Raspberry Fruit Smoothie, which was advertised for $1. I was told they were out of the Raspberry mix, but had the Mango and Strawberry-Banana. I said I would take a Mango then. I was told my total was $2 and some change. I asked wasn't it on sale for $1? The person then said, "That's only for the Raspberry".
I told her never mind and drove away. First of all, if you're out of the mix, you either should take the sign down or charge the same price for a different flavor. It's not the customer's fault if you are out of something. I am a native of Fort Smith, but have resided in Van Buren, AR for 12 years. There is a Burger King around the corner from my house, but I chose to bypass that one and patronize the Fort Smith location. I think that was bad business.
Hello, I have been to the Burger King restaurant address 1164 Malabar Road Se Palm Bay, FL 32907. Phone number 321-956-1131. This is my third unpleasant experience with this particular Burger King. I cannot begin to express how from start to finish the customer service, wait time and freshness of food was way below any standards known to human. The first two times I took it as just a bad day on my part or Burger Kings. Today was the last straw. On this particular visit there was a manager taking orders and it looked all every other position in the place. I could tell by the look on her face she was so stressed and upset.
I did not want to add anymore frustration that she had on her plate already. Each of my last three visits we were maybe 2 deep in drive through yet our wait times were over 15 minutes. There was no apology or explanation given when we paid and our food was handed to us. Also the food was cold each order. Today was no exception. I did keep my receipt because I do feel that this time there must be some compensation done on Burger King's part.
Hi
I just visited Burger King on Manchester ave in westchester /Los Angeles
And first I had to wait 10 min for the food and I was the only one in the drive thru
Then I didn't get a receipt and I realized after driving away he forgot to give me my soda:( and the burger was cold and the bread was dry and old
I'm was not happy with today's visit
I went to the driver thru at the Burger King on Vogelweh AB in Germany on 7 May 2013 at around 7:30 PM. I order a number 6 value meal and I was the only customer there at that time. After about 10 minutes waiting I saw about 6 customers come through and ordered food. I was told to pull up and park, after another 5 minutes I saw all the other customers got their food and left so I went inside to ask where my food was and was ignored. I began to get irritated and asked what was going on and the manager Donna said "DO YOU WANT TO TAKE MY NAME TAG OFF AND WE CAN GO OUT IN THE PARKING LOT?" I demanded my money back. she then said "Go home and cook your food and never come back here again."
My boss at work said he was having burgers for lunch and i thought man a wopper junior would be nice,so i drove to the burger king closes to my work(half hour lunch break).I ordered 2 wopper junior's w/cheese and headed back to work,after opening the sandwich wrapper i noticed wilted lettuce. After taking a cuople bites i noticed that the bun had some hard areas like when you microwave a bun, then another bite i realized EVERYTHING on the bun was the exact same hotness. The tomatos pickles and mayo were extreamly hot so i know the just nuked some old burgers that were just laying around for god knows how long.
I deceided to try the second burger figuring it would be ok but nooooooooooo it was exactly like the first one (SUCKED) now im still hungry but my lunch break is done so i can't even go back to complain to them. We were at Burger king store #07771 today for lunch at 11:43. I though that I was ordering two meals with the prices on the board. The person at the register never really paid attention to what I was saying or what I was saying. She charged me for 1 meal and 1 sandwhich. I told her I wanted two meals and so she charged me for fries and a pop which ended up costing me more than the meals would have. The food was soo soo.
I just felt that if she didn't know what she was doing she should not of been at the register. She had to ask someone else three different questions just while taking my order. I know that it only cost me $3.00 more but I know that I will not be eating there any more. The prices are higher that we like as well. Just felt if I got ripped off how many others did as well when an employee is not trained properly.
I do not know the store number of my complaint due to no receipt, which apparently happens to be a reoccurring thing in Burger Kings in PA. I was at the drive through at about 11:30. Its right across the street from my work and I go there when I don't feel like cooking. It took forever for them to take my order in the line for drive-thru. There were 4 cars in front of me and 3 behind me. Finally, when I got up there I saw one boy. The person taking my money. He was the only one I saw the whole time.
I know the cashier is probably one of the best there. His name is Randy, and he's always polite and gives good service. The Burger King on New Falls Road in Levittown is in some serious need of late night employees. They are under prepared for what they are getting into and the wait is ridiculous. I'm just glad Randy was there to serve me. I will not be going back again though, because this service is constant.
I have been a customer for this restaurant frequently until tonight... The past few stops at this restaurant have no only completely screwed up my orders but I have finally reached my last straw with dealing with them... The last couple of times, including tonight they have given me a completely different order than I asked for (i.e. no cheese as I am lactose intolerant, or extra pickles which I get none...) If it is supposed to be "Your way" as described in the ad campaigns, why is it their way.
When I live 30 minutes away from this restaurant and I call to complain they pick up the phone tell me they speak no english, hang up and then revert it to a fax machine every time I call back... Then I call their customer hotline to complain and they tell me they are closed call again some other time...I will NEVER EVER go back to a single burger king even if I was starving and being an Iraqi war verteren u can say thats alot....If this is the freedom I stood up for why cant I get some decent service in a place I want to eat in...
My wife and I have on many occasions stopped into your restaurants while traveling and on the go. We were on a return trip from Oregon through Coure'dalene Idaho to our home in upper Idaho on the 6th of July 2011. We stopped in your local store at that location and were shocked at how the location was run, the place was in no way kept up to standard. The men's washroom was not serviced, neither washroom had paper towels, the windows were filthy, the garbage was pouring over at the exit door just outside in the parking lot. We have been to your store many times in Sandpoint, never saw this mess.
I request nothing other than I sincerely hope you look into this situation and see that the management is told of our findings. Yours truly, Bryan and Sarah Ferguson. P.S. the lettuce in our burgers was thrown away it was so brown.....
Hi I would just like to say that I'm a regular customer of the Passaic Burger King on Gregory Ave,each time I go there not only is the food cold but they never get my order right I also want to make it known that there are alot of Mexicans that work there and they don't speak or understand English very well and i repeat to them and they still get it wrong I would really appreciate it if you canhandle this problem with them im tired of paying for something and not getting it the way i ordered it thank you very much Sincerely Frank Davila PS please do not E-Mail me send me a message I go under Tito Davila.
i go to burger king quite often, because you serve lunch during breakfast. i was at the burger king on robbins road grand haven mi. and i ordered a chicken tender crisp meal. (7.00 almost) the chicken patty was so greasy that when i bit into it grease was running down my chin. i brought the chicken patty up to the counter after only taking one bit from it and showed the clerk jolein her name started with a j. she asked me what i wanted her to do about it.
i then turned to five other customers in line and asked them if they would eat it and they agreed that was pretty greasy. i then asked her for the complaint number. she pretty much told me she was going to do nothing. she offered me a bun. my whole sandwhich was covered in grease. it squirted on my face. she gave me the district managers number trica is her name. i called her and told her the situation and she said she was on lunch and she would call me back after she talked to your employee.
which she never did and this is quite upsetting for your employee to be so unperfessional. i've at here many times with no complaints and for someone to just blow me off like both of your emploees did is quite upsetting, like i don't want to eat there just to avoid this kind of bad service.
First let me say that I love Burger King and I never make complaints, but I am very disappointed with the meal I received. I ordered a bk bacon stacker with no bread (low carbing) and when I got home and looked at it I was upset. So upset in fact I had to take a picture of it. There was a very small patty with very little cheese and 1 strip of bacon (not even on the burger, just thrown in the box). My son gets these burgers all the time with the bin and they are huge. Literally it took 3 bites to finish. Low carbing at fast food restaurants aren't easy and I was expecting the burger to look like it would if it had a bun and it was nowhere close. I basically paid for a bk stacker and got a kids cheeseburger if that.
I recently went to visit one of burger king location(946 creswell lane,Opelousas,La) It was 11:09pm My host took my order( Devin) i move on and went to the 1st window. when i got to the 2nd window I saw Devin again . Poor thing he was working hard (Taking orders,Colecting for Orders & Then Fixiting Then) I Tip him( He is a triving employee from what i saw) i ask were was the manager. i stated to him that i am very pictular from where i eat. I told him money and food dont mix. Playingwith money which is very dirty/ then fixing food not good... where was the knight Manager Why wasn't she helping.. these young kids try so hard to keep their jobs they do exactly what the manager say or do ( I can tell he's one of those kids) I stated to Him I'm not a drunk and very aware of how my food is fix. it wasn't him fault but the manager fault & alson With out gloves.
I went to the Burger King in Paris Texas. The girl manager that was working was acting very much out of line. I witnessed her push and employee and get in their face and say things like, "keep messing with me, watch and see what happens." She was cursing while speaking and she was speking very loudly. This was during luch time and there were many children in this establishment. I think that she should be held accountable for the way she was acting. I do not think that it is policy of any sort for a manager to speak to an employee out in public for all to see and hear. The employee acted very calmly. She just kept on and on. I just sat and watched her for over thirty minutes. I think that it is unfair to the employee she was speaking to and pushed, it is also unfair to witness that type of behavior while trying to eat lunch. I just felt you should know they type of people working as managers in your stores. This was very unprofessional.
I live on Shaw AFB in SC and recently I went to Burger king for breakfast and had to wait almost 30 minutes to get a sausage biscuit. I thought maybe it was just because they was so busy but then I go back again a week later and they have no sausage and the next day they have no burgers. I mean come on how you gonna run a business and have no sausage or burgers. That wasn't the worse thing. I went through the drive through to get breakfast and the woman accidentally kept my debit card. When I realized it was missing I called the Burger king and they told me they had the card and would hold it for me until I picked it up the next day. When I went to get the card the manager called me a liar several times telling me that she gave me the card the previous day and I was out of town with my husband. After 30 minutes of arguing with her telling her i didnt pick up the card she finally went back to the office and looked just to find the debit card. She never apologized or nothing for making that mistake. That place is horrible if things dont change I wont be going back and alot of other people have said the same thing. Its hard for them to go there and get lunch because they have to wait so long.
The Villages Burger King on rte 27/441 is one of the worst I have ever seen. It has gone totally down hill in the last year. Today, Saturday 17 August about 3:00 my friend and I went there becasue we like the deals and the food. However that will definitely be the last time we will grace your door. At 3:00 my friend ordered the original chicken sandwich and was told the chicken would not be ready for ONE HOUR. So she ordered something else. The nozzle was off the sweet tea container and there was no other way to get sweet tea according to the manager. Right after we got our sundaes, the manager told the other workers not to take any more orders for sundaes becasue they were OUT of ice cream. Remember by this time is was about 3:30 in the afternoon!!! Last Saturday after our meal we were going to order some other type drink like an ICEEE or a smoothie and had to wait over 20 minutes to get it. Several people in front of us just left since everything was taking too long. Both days there were only 3 people working there and there appeared to me no management at all. As far as I am concerned, it is GOOD BYE BURGER KING, HELLO WENDY'S OR KFC.
Recently went to Burger King My husband and me . I ordered Buffaloe Strips dinner with onion rings and Plain Iced Coffee Total $7.39 for my order.
Started eating one of my strips was pink I broke open some of the others some were also pink I'm not going to eat pink chicken My husband went back to the counter showed the cashier other started coming to see All they said was who was the person cooking They told his name Never offered my husband some more strips no other food in exchange for what I had paid for So he just ask for another Ice Coffee. So I got to eat nothing It was not my place to ask what they were going to do for the $ 7.39 cup of iced coffee. They just all stood around and look like what you want me to do . Unprofessional They should be trained better. I have always loved Burger King and I know sometimes our food is not exactly the way we like But this should have been handled differently! This is why so many people get food poison.
I checked on line before I leave my house in Sausalito to make sure the time you guys close the store in Sausalito ca. The Burger King page says that the restaurant close at 1 am on Saturdays. I left my home, I got there and there is one employee inside the restaurant(10:30 pm) with the door locked. He walked towards the door and through the glass door make sign for to get out there. I felt confuse, and not understanding what is going on I walked to the drive thrue, the same employee came outside. I asked him what time the restaurant close, and he said "I don't know" in a extremely rude way, and walked towards the parking in lot. This episode happend on the 05/04/2013, at the Burger King restaurant located in Sausalito ca, the time was 10:30 pm. I'm very desapointed with Burger King customer service, and won't go back to the restaurant again. I also will tell all my friends from Sausalito and Marin city where I leave my entire life, what happend to me.
I went to Burger King @ 741 and 725 on April 12,2013 around 1:50pm. I ordered 3 bacon burgers, 2 whopper jr. meals no cheese extra mayo, onion rings and fries and med cokes. My total was $12.22 I handed the girl a $20.00, one dime 2 nickels and 2 pennies. There was 3 girls at the window when this took place. A guy handed me my food and said here you go. I told him I didn't receive my drinks.He handed me a medium coke and small red drink. I told him I ordered 2 medium cokes. He then handed me my medium coke.
I didn't realize at the time they didn't give me my change back until around 4pm when I went to pay for something else that I realized I didn't get my change. I went back to Burger King and was asked if I had a receipt. I told the manager they didn't give me a receipt or my change back. He told me that the other manager counted the draw and it wasn't over. I asked him what time these employees came back to work and he refused to tell me.
I walked into the lobby of Burger King 11511 at 6255 Blue Bonnet in Baton Rouge at 10:59 on Wednesday, October 3, 2012. I stood at the register for 11 minutes while the manager took orders for the drive thru from that same lobby register. She never acknowledged me. No greeting of ant kind. At 11:10 I asked her I'd she was going to at least greet me and give me some idea of when she could serve me. She started telling and telling me who was on break. So I informed her that I would file an official complaint and said "do whatever!".
J. Anderson
773-255-9858
I have been going to the Burger King in Presque Isle, Maine for years. I'm not sure who the manager is at this store now. But the business is going downhill fast. Someone needs to check them out.
Tonight was the last straw, my husband and I ordered a couple of meals, and drove to our next stop which was five minutes away if not less. When we got here we took he food out of the bag, it was stone cold, I had ordered a Whooper Jr. and the cheese hadn't even been melted. Don't know if it was every warm.
There are times when they forget things you order etc. Just had enough of it and decided that someone should know how franchise is being run. It would be a perfect place for coperate to check out.
There is a Burger King in Caribou and they have it together, the food is always awesome and their workers are on the ball.
I went to bk in california,MD and was disappointed. First of all they were serving regular size sandwhiches on mini burger buns and when I asked the manager why thinking maybe it was just made wrong,I believe her name was billie, she was very rude and bitchy to all the guests AND her employees. No wonder I didn't see a single smile in the place. It was dirty, it was slow, and employees were extremly rude. The manager didn't seem to care when I said I will never return and tell everyone I know not to go there either. Instead of going to this bk 2 mins from my house I'd rather drive 20 mins away to the ghetto.
Every time i order i order the same thing 2 whoppers plain and get it home and everything but the kitchen sink is upon it and its not busy when i enter theres to much playing around i have to repeat myself at least 3 times and they still cant get it right burgerking is not just around the corner it takes gas to get there so now it seems when you order to go you must take your order take everythiny out unwrap it open up each burger and check them for it seems that you can no longer have your way anylonger is it only i that they just seem to throw anything to and they are rude also such as its a burden to take my order it would be unfair to say its all burgerkings but this one store number 9854 is to be desired...
While at the Attica NY Burger King I had placed an order and waited 10 minutes for the order to be filled . While standing waiting for my order, the person serving me was VERY rude the MANGER is also VERY rude .This was a young school age girl (must of had bad day at school ) .This not the first time I have had problems there ! I am a school bus driver and take many sports trips with school age kids .After this happening I will think twice about STOPPING at the Burger King in Attica N.Y. I think that this should be looked into I work for First Student bus service and we have many drivers that drive for these trips.
MAYBE WE SHOULD JUST STOP SOMEWHERE ELSE different restaurant company (we are located in western NY severing Erie ,Gen Wyoming Orleans & Monroe counties.Your attention on this matter would apprecated.
Hello my name is Tara Hickman and I am an employee at the Burger King In indianapolis,indiana store 8053 off of Raymond St and Churchman. I have been employed at that store since July 2012 but I have been with BK for almost 5 years. I worked at the BK on East st store 10897 when they were coorperate. The reason I am sending this is there is a big managment issue at my store. We recently got a new asst manager named Gary Hart and he is becoming a big problem.
He has only been with BK for 6 months and he is ruining our store and our employees. No one likes or is willing to work with him and he has only been at our store for 2 weeks. He talks about his sex life at work to all the employees and with me being a female I do not appreciate it. He is trying to fire all of the employees because he said he can since hes the boss. He has already fired one person who has been with BK for 10 years or more.
He is a very rude and arrigant person and should not be a manager or even work around people if you ask me. I have been trying to talk to our general manager James Potter who has been at BK for around 20 years but it is getting me no where. He also is having some issues of his own. We have 3 or more hispanic employees who are not legal and every time there social securities numbers come back not valid he gets them a new one and keeps them there and gives them a raise when no other employees get raises. This has become a big problem at our store. Our managers play favortism towards certain people and its forget everyone else. If someone could please address this problem it would be greatly appreciated. I would also like to remain anonomous for my jobs sake since I have 2 kids to take care of.
I have been ill and haven't felt like eating/drinking much. This evening, I watched a commercial that came over the television, advertising your ICEE drink. It was the first thing that sounded good to me. My husband and I drove twenty minutes into town. (Ardmore, OK ...we live in the rural area)
We arrived at the Burger King, at 10:40 (give or take a few minutes) and there were four automobiles in front of us. We waited in the drive thru line for over THIRTY minutes, twenty plus of those minutes were after we ordered our coke and cherry ICEE.
When we finally arrived at the window, the person waiting on us, said..."Sorry the coke ICEE just went on defrost! Guess which flavor was mine. The COKE flavored ICEE. So, at 11:23, after driving and waiting, I did NOT get the one thing that your commercial/advertisement told me I could purchase.
This may sound funny and ridiculous to you. But you, Burger King, wasted my time, my gas money, my patience and my expectations of your product and service.
On 4/13/2013 we went through drive thru ordering our items. When we drove off, and got home, we found out we were missing a Bacon Cheeseburger. Due to us being clear across town and having a baby that fell asleep, I called the Burger King Resturant and asked what can be done. The manager said 1 of two things.. 1) I can come back and get it or 2) she can mail me out a coupon, but the coupon could take up to 2 weeks to be mailed out! I was furious at the type of service this manager was giving me. To waste my gas and time going clear across town for a bacon cheese burger that I paid for and didnt get, or to wait at least 2 weeks to see if they were going to send me out a coupon for something that wasnt my fault!
I never would go back to this specific Burger King again. Terriable service and awful managment.
Its horriable to have a resturant take your money and not give you your item you paid for, Then to tell you to wait 2 weeks! Pathetic!
Burger King # 13029 2504 O Street Lincoln Nebraska 68510
402-476-3050
Hello. I am filing a complaint about the Burger King located at 500 N Martin Luther King Jr Drive in Winston Salem, NC 27101. This facility is the worst that I have seen in quite some time. I noticed that there are a lot of teenage workers who do not have manners at all. The hours of operation clearly states that the facility will be open until 12:00am, but around 10:30 every night, you are free to order, but no one will answer to take your order, and when you pull around to the window, the employees look at you as if you are crazy, and continue to talk to each other and on their cell phones. Burger King is not the same.
I am on the road a lot during the week and quite often use fast food restaurants for lunch. I have noticed that there is an increasing number of Burger King restaurants in the Holland, Zeeland, MI area that are getting slower and slower with their service. It appears that one person is handling the front counter and the drive up window. I can get through the drive through line at a McDonalds much quicker than at Burger King. I prefer the Burger King fish sandwich over McDonalds but cannot afford the long wait at Burger King. I also like vanilla shakes. The vanilla shakes at Burger King taste like frozen Cool Whip. It is not ice cream by any stretch of the imagination.
Starting to think Burger King may be getting in financial trouble and cutting back on staff and quality food to lower costs.
Every time I go to your store located on Port Washington Road in the mornings on my way to work, I either wait for 5 minutes or better, or I leave. The store # is Burger King #5369.
I just noticed online today that this store doesn't open until 6:00 so the first two times I was there, I understand why I waited, as I got to the drive through between 5:55 and 5:58, but still, I waited one of those times until 6:06. This morning I got to the drive through at 6:04 am and at 6:10 AM I drove off. Nobody even came to the window.
When I left I saw someone in the drive through window making coffe or doing something, but never even acknowledged me. I do not have a Burger King in my town so this is usually a treat for me for breakfast since I really love their breakfast sandwiches but I will tell you this, I am completely irritated and frustrated with this store.
I am not to sure I will be going back there. Hopefully the rumor that we are getting a store in the Saukville/Port Washington area is true, othewise I will just have to go to breakfast in West Bend on the weekends when I feel like I want it.
My family truly love Burgerking until we moved to Stockbridge Ga. I'm a Manager by trade have been for 14 years. I'm not sure what the problem is but it takes entirely to long to get served there. It does not matter whether it be inside or drive thru. You can go in and see 5 girls leaning in the front noone in line and 2 in back puffing and huffing. Now i know perhaps, this manager is going for the least waste from food already half prepared,but i can't go there on my lunch hour because out of 6 visits it took average of 27 minutes to get two doublecheesburgers and 2 cokes. Come on now, thats crazy and it was 3 in afternoon , not even lunchtime. If this is a corporate owned store you need to find out whats going on there. People love BK but takes to long thats why the 2 mcdonalds within 3 miles are both busy 24/7.
Went into Burger King today as its what my daughter chose we ordered and everything was not appetising at all ! The burger bun was dry and had no sauce the chips were freezing ! I didn't eat mine I took my little girls back and said I'm fine with not changing mine because I had been put off but wanted her chips replacing they made some fresh chips and then put them in the kids bag with the cold ones still in there I said the cold chips are still in there and the women replied you have got fresh chips in there as well so why are you complaining ?!? Needless to say I am appalled at the service I got and don't think I will be going back ! It's not very often we take my little girl out for something to eat as she has milk allergies and Burger King are usually good with us but this experience is not a nice one I would understand if they were busy but I was they only customer being served and 3 tables had been used it is unacceptable !
In burien burger king, Every time i go to that burger king, they always get my orders wrong or charge me extra . Well i just got back from burger king twice and i found a hair in my burger , i had to throw away because it made me not hungry anymore. Last time i went there, i ate in. It was not a clean place to eat at all. While i was eating , there was a fly buzzing by me , making me feel dirty and the table wasnt wipedclean.
My Fiance and I eat at Burger King every other week. Last night I was so embarrassed by the rude service we will never go back and I will make it my life's mission to advise everyone I know never to eat there again! I came in around 11:30pm on November 27th at the Burger King located near Yonge and Eglinton. I asked for a spicy wopper (meaning the whiplash burger or whatever) and the manager Laura refused to serve me! WTF what fast food restaurant refuses to serve someone? Drunk homeless people come in and still get served! I asked for a complaints number and she gave me the number to her restaurant. Her and other collegues had a good laugh! I will never to back to any Burger King unless I get a verbal and written apology from LAURA! I'm sure nothing will come from this complaint but Burger King lost about $400 annually from my fiance and I and I'm sure a lot more after I tell my story. Burger King has been boycotted unless I get that apology from Laura!
Burger King you got to do better!! I had to do this because it makes me mad when come to spend my hard earned money and you have such terrible service not once but twice.
My first bad experience, my order was wrong and on top of that,cold!The drive-thru attendant told me that they ran out of onion ring sauce. When I got to the light after leaving Burger King I turned around to return the food inside.I asked for the manager to get a refund, he gave me my refund and asked what was wrong.
I advised him that the food was cold and the order was wrong and plus you ran out of onion ring sauce. The manager said to me that they did not run out, they had plenty. So the drive-thru attendent lied just because she didn't want to get me the sauce. Who does that??
My last experience that made me send this email, the customer service was the worst ever. I've never been thru a drive thru where the the only thing the attendent says to you is "your total is..." No hello, how are you. I asked for barbaque sauce, she said noting, just passed it too me. She never said thank you, have a good night, nothing.
Also not to mention when I approched the window they were changing money, or changing the drawers, which was not a problem because I understand that has to be done but not once did she say sorry for the wait.
Nor did she come and knowledge me waiting for close to 5 mins. How do you give someone a job dealing with customers when they have no customer service experience? I'm not having it my way at Burger King!!
Burger King on Ironbridge Rd.Richmond,VA 23237
I don't complain about a lot in life. But since this is the second incident at the Burger King In Ottawa, KS, I have to say something. Today, 1/28/12, I ordered the whopper (no lettuce and no onions), onion rings, and a coke. When I was given my order, I asked the gal at the window, "No onions or lettuce,right?" Her reply was "There shouldn't be". Well, guess what sister? There was both onions and lettuce on my order. And the coke tasted like it had antifreeze in it. $6.00 bucks shot to hell. I will NOT be going back to this establishment. I'll take my business across the street to McDonalds!
I'd like to say that when i entered into the Burger King restaurant I was walking into a PARTY SCENE or though it seemed! I entered in the rear of the building and could hear a bunch of playing, joking, laughing, and cursing! I almost didnt order. No manager in site, a hefty bi-racial woman with glasses was present she was dressed different from the others, she was well occupied with who i at first assumed to be a child of hers in regular clothing (no burger king attire) until i seen them kissing in the kitchen area, needless to say then i realized different. My order that was suppose to be a whopper with cheese no onion with chocolate shake took me 9 minutes to get and was AWFULY COLD..
I was very dissapointed but i chose no to even go back inside once in the car, i however did call and try to make a complaint but someone who answered the phone never directed my call to any management? Needless to say i will probably never go back in this restraunt in the evenings.
on 10/28/12, at burger king in warrenville, il. at 4pm, i was informed that the customer is not always right.oh, did i mention this happened in america?i ordered two dble cheeseburgers off the grill and fresh fries. reminding the girl again that it was to be off the broiler. after i was asked for 12.41. i said that was alot, and the girl said she made a mistake and had to ask the manager for help. he took control of the register and i reminded him i wanted it off the broiler; as i was watching the cook take the already cooked patties out of the cold pan to be microwaved. the mgr.[ julio gomez, he told me was his name ]said off the broiler. the cook then made one, and the mgr. bagged it. i then said, i ordered two,and the mgr. informed me i was wrong, and had only ordered 1! that i had only paid for 1! the girl said, "he paid for two" after all, he had taken care of the order after she had erred. he asked me if i wanted another one, and i said that i wanted two, just like i had ordered! he then repeated many times that i had only paid for one, that i had ordered one! i said isn't the customer always right?, and he said more beliggerently, no, the customer is not always right! well, that hit me as pretty confrontational for something that was entirely his and her fault. when i asked for his name, he replied, "julio" then i asked him his last name "gomez", he said. i thought that it sounded a little common, but i am writing this letter thinking it will be his real name, though i suspect it isn't. he was overly aggressive and his attitude was one of disrespect. he seems to be a little arrogant, and needless to say, his store will be the last place i order a meal, in the future.i hope someone will read my letter and not dismiss it per se. i am not a typist, and it took me longer that you can imagine to type it.! i'd like a response to this letter, thank you.
I went to the Burger King at 2295 w. stadium blvd Ann Arbor mi 48103 on 4/12/13 for lunch before heading to work. I asked for a FRESH chicken sandwich +onion and FRESH onion rings. Needless to say onion rings were ok but my sandwich was anything but fresh. It's so irritating to order something pay your money and bother what you asked for. I understand its much easier to give someone a fillet/ patty that has been sitting for 15-30 min but not everyone eats that kind of food. I like my food fresh and don't mind waiting 7-10 minutes to get fresh food. Why can't these workers just give people what they ask & pay for.? The sandwich didn't even have onions on it. My receipt says off fryer which I assume means cook a new one. I've been trying to call the store for over an hour but they won't pick up the phone. Now I'm at work for 7 hours and stillness something to eat. I know the manager will say I'm sorry we will replace it which is not helping me right now.
My husband and I left a basketball game and stopped by for your fish sandwiches. We both ordered combo meals. One fish was to have no lettuce and extra tarter sauce and the other to have no tarter sauce and only lettuce. The gentleman taking our order repeated it back to us with our 2 special orders and he repeated it back correctly. We finally received our order and drove across town to our home. Upon arriving home i noticed that NEITHER one of our sandwiches were made correctly. It was not feasible to drive back across town to return the food. It was really aggravating and frustrating to get home to eat dinner and find out that I could not eat my sandwich because of the lettuce on it, and my husband could eat his but had to scrape as much of the tarter sauce off that he possibly could. This is just not acceptable to me because the gentleman taking the order repeated exactly what we wanted back to us and they were still not made correctly.
When I walked in it took 10 minutes to be served, and once served it took so long for my meal I sat down. When paying for my meal I gave my army ID and they said they don't give HM forces discount in which I find disgusting. I am a war veteran so Why does another Burger King give HM forces discount and another not, I think that this is discriminating the British armed forces in which I shall be talking to Land about this. When I actually got my meal after another 10 minutes, I had one piece of bacon, cold burgers and a stale bun, I took my burger back to compliant about it and they were helpful about the matter but when getting burger back the bun was worse than the first one stale. This is discussing for such a popular fast food restaurant.
I arrived at burger king on desiard st in monroe,la a little after 6 on feb 20,2013.. I stood insince line for about 10minutes and from my expierience since I was white I wasn't being waited on..I stood in line and blacks that were entering after me(their orders were being taken) there was two customers that purchased food but didn't have all the money and ran to get change,while they were gone the older black customer was asked what she wanted to order and she said she wasn't ready so when I finally got a chance to place my order I was told that the screen was tied up and I couldn't place my order yet..that was bullshit and I will be contacting a lawyer..besides it should all be on camera..
I was at a Burger King store with my brother. I notice that there were people that was behind me getting there orders. I went up to ask what was taking so long, the girl did not offer me a explanation so I told her to refund my card (the bill was 16.02). I then left. Upon checking my bank account, it did not show the account credited. The next day I went in again and ask to talk to the manager, she told me that it take 24 hours to go through, again I left. On Monday the 29th of October 2012 I looked at my account it was not credited. I went in to talk to the manager I could not understand what she was saying and again told me it would take 24 hrs, it was now 48 hrs. I became frustrated and told her that I would just like to have my refund, she stated that I would have to go to the corporate office. Then threatened to call the police on me because I was frustrated and raised my voice. I left defeated and angry. I was not offered another meal at a different time, apology, and I could not get my money back.
Have feedback for Burger King?
Thanks for your feedback!
Sorry. Please try again later!