Toyota Customer Service
Rated 1.97 of 5 Stars
Based on 244 Complaints

Contact Toyota Corporate

Toll free phone number: 1-800-331-4331

Welcome to the Toyota complaints department, home of reviews and feedback about Toyota customer service. Makers of popular automobiles and trucks worldwide, Toyota is one of the world's largest automotive manufacturers. Popular models include sedans like the Camry and Corolla, trucks like the Tundra and Tacoma, and SUVs like the Rav 4 and 4 Runner.

If you are upset at Toyota you can contact the CEO at their corporate headquarters with your complaint. The address for the United States is 19001 South Western Ave, Dept. WC11, Torrance, CA 90501. Although, that address will likely not get you satisfaction if you are upset with your vehicle. The 1-800 toll free number for Toyota customer relations is 1-800-331-4331. A live person is available Monday-Friday from 5:00am to 6:00pm Pacific Time and Saturday from 7:00am to 4:00pm Pacific Time.

The company also has additional contact information listed on their official website. The company is active across all major social media. So, if you have a problem feel free to leave a comment on their Facebook, Twitter, Instagram, or YouTube company pages.


Experienced poor service? File a complaint here!

Toyota Contact Information

Report complaints to corporate and get satisfaction

  • Toyota headquarters address

    • 9 W. 57th Street
    • New York
    • NY 10019
    • United States
  • Company website

  • 1-800 phone number

    1-800-331-4331
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Toyota Complaints

Browse more than 244 reviews submitted so far

40

I took my 2016 Toyota Camry se for the 10000 mile service. I was given a ride home and back to the dealership, up to that point I was happy with the service, then every thing took a 180 degrees turn. The person who went to get my car scraped the bumper against a wall . They were honest about it and rent it me a car. the car rental took about an hour. I was told at the time that because it was a sunday, the body shop was closed.

They would call me and let me know how long it was going to take to get my car fix. Four days went by, I didn't hear from Toyota, so I called and asked to speak to Juan Cardenas, he is the person who attended me on Sunday. I left a voice mail but never heard from him, next day, friday, I called again but Juan was off so I left a voice mail for Bruce, Juan's replacement. I did not hear from Bruce, so I called back to speak to the service manager, Steve, I left a voice mail did not hear from him either.

Why not take 5 minutes and keep the customer inform. Why advertise express service, easy to book appointments. Sunday appointments when they don't take a minute to inform a customer. I still don't know the status of my car.

20

I have bought four Toyota Camry's from 2000 - 2013 as my last Camry. With all my Toyota Camry's, Never had any major problem except the 2013 Toyota Camry (XLE) (4 Cylinder). I bought the car as new and I have complained in regards to why the car shudders (tremble) when I brake and there is no problem with the rotors nor the brake pads.

Could you, "Please kindly have this inspected because my family/Ohana is at stake since I am upset that one of these days something might happen and it is going to cost my family's life. I bought it at John Elway's Ontario Toyota Dealer. Please, Send me some positive feedback and have the brakes inspected and rotors and to why this problem is occurring. I am at your mercy and my family means a whole lot and their safety.

40

I have only one Toyota dealership in my area (without driving over an hour). I have had issues with this dealership in the past (mis-diagnosis or ignoring preventive issues, nickel and diming me with charge after charge) and vowed to never use them again. Unfortunately I had to bring my truck there for the rust recall (February 2016).

They stated that my chassis was 'marginal' but is okay. A few days later I had the opportunity to view and photograph the chassis and was amazed how much rust and steel separation there is. And that's 'marginal'? I disagree. Photos are attached for your consideration. Second recall came regarding the leaf springs (June 2016). They told me immediately that the leaf springs need to be replaced. "Will be about 4 weeks to get the material." That was June; nothing yet. No contact to update me on status.

I do not wish to put myself (and others) in harm's way due to their substandard inspections of serious safety issues. View the attached and advise your thoughts. I know it is difficult to go my pictures alone but this is a serious concern of mine. I would also like some kind of status update on the leaf spring replacement.

If deemed necessary by you I would like to get a second opinion of this issue. I am willing to drive the extra distance in lieu of visiting the local dealership. I have a few more pictures as well and would be glad to get as many as you need for a proper diagnosis. I also wanted to get my concerns recorded somewhere other than the local dealership.

40

I have two Toyota's both has been nothing but trouble. First is my 1994 Toyota Celia GT with a 2200 5 speed love the drive and ride but I have motor problems with it it spun a rod bearing. I fixed that took it up the road done the same thing so I put crankshaft and bearings in it went up the road done same thing again. I have done so much to this car still can't drive it I put a new head on it and been working on it all time I'm disable and I can't do much more to it I'm on fixed income can't afford anything else.

And I have a 1988 Toyota corolla wagon 1.6 5 speed love the way it drives and rides but I been working on it also. I put a head on it didn't help so I rebuilt the carb and had to run vac hoses. I thought I had it opened up great runs great he put in it went up the road it shuts down when you give it gas want pull I done everything but still no luck sits still runs good but not when you try to move it I like Toyota. I always wanted a good one I didn't have to work on but I have not had one yet.

I have a 2000 Ford mercury it has 360,000 miles on it it is rough but it still runs great I have to drive it because I can't afford to put more money in the Toyota's. I just wanted one fixed so I could drive but I cant and I don't make enough to buy anything else just bad luck I guess.

40

I've been a loyal customer for the life of my truck. I bought an extended warranty with the purchase of my truck. However, Toyota did nothing in my claim of having an original driveshaft. I still had to pay to replace my driveshaft. Well, Toyota is loosing my business. But I'm sure this means nothing to you. Toyota apparently doesn't value their customers. I repeat, Toyota doesn't value their customers

20

The windshield on my 2016 Toyota Van has a 15" stress crack. Nothing indicates any trauma to the windshield. It cracked when we had triple digit temperatures in Los Angeles and the Van was in our driveway facing our house. The wonderfully helpful dealer in Simi Valley looked at it and immediately declared that it is not warrantied. My first Toyota was a 1976 Corona and since than spent literally a few hundred thousand of dollars buying your Toyota and Lexus vehicles for business and personal use. This behavior is not the Toyota honor that I have experienced in the past and hope you will rectify this very soon. A very obvious glass manufacturing defect or the over stressing of the glass in installation must not cost me to fix on a Van that has been used very gingerly by a woman for only 5000 miles and show absolutely no damage other than the crack.

20

I took my Tundra 2012 for oil change in Laredo Texas and the Rep tells me a lug on the truck is not threaded correctly. He then tells me if they make the tire rotation the screw will break. I told them that they are the only ones that performed work on my truck. If I want to replace it, it will cost me $100 flat. I didn't mess it up, it was them who did it and now they're trying to charge me for it. It's always the same story here in Toyota of Laredo.

60

I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after 4k I start feeling vibration when i am pushing brake. I went to the nearest Toyota Dealer (Toyota Dayton at Rt 130 NJ) they states that I need to change my car’s front pads and rotors. And they got surprised how I got a certified car with that brake condition. They proposed to me to contact Toyota Morristown and ask them to get an Authorization to do the job in the nearest Toyota dealer instead driving 100 miles (round trip) to do my car’s job.

Spoke with the Service Center at the Morristown Dealer, they said, no way and maybe has Toyota Dayton at RT 130 wanted to do extra jobs for my car to pay them extra moneys. I got an appointment to check my car’s brake at Morristown’s dealer, after one hour, one of the Customers Service told me that’s true I need to change my car’s front brake and rotors and it’s going to be for free because my car still under warranty. But he apologized because they don’t have them on Stock. I got surprised, asked him, how come you don’t have pads and rotors for 2014 Highlander, how I am going to drive my car?

He gave me an appointment after one week. I went home and after 2 days I checked my car history in Toyota Owner Website, I found that he mentioned in my car history that my car needs front brake pads and rotors but the Customer does not want work done, Client Declined the Service. Went back on my appointment date, drove 100 miles (round trip) to finish my car’s service, after 3 hours and half waiting, the Customer service told me that they just changed the pads and resurfaced the rotors. Told them I am not happy, waiting 3 hours and half for getting an incomplete job, you promised me last week to change pads and rotors, he said no, we have to try to cut the rotors first, asked him why you have changed in my international vehicle report, lying and saying that the customers declined the job, I got no answer.

Spoke with the Service Center Manager to get answers for my question, nothing and still nothing. Wish I can get someone who can help me to change my Car history report and to take action with them. As much am really happy with my Highlander, but really I am surprised how come Toyota can’t take any action with them? I have already opened 2 cases with Toyota and didn’t get any responses.

40

I bought two vehicles from a 2016 Toyota Tacoma and 2016 Avalon it was an Impulse buy the Avalon is $1,100 a month to Tacoma is $1,000 a month. I have tried everything every car dealership to get rid of this to lower my payment but everybody laughs at me my family and myself has been taken advantage of. I'm looking for someone to correct this and yes I have good credit but they took my family to the bank. They charge me 10% for the Toyota Tacoma and 11% for the Toyota Avalon and yes my family struggles now. If there's anyone with a conscience in Toyota corporation someone will contact me. Thank you it's only a matter of time before I will have to surrender the vehicles.

20

My 2003 Toyota Tacoma 3.4L V6 4x4 is still for sale. It has 178k miles, automatic and clear title. The price was reduced at $3700 as I need to sell it before October 15th, when I'll be leaving with my unit Brigade Combat Team back to South Korea replacing the troops scheduled to come home. The deal includes free delivery as you may know we can ship a car/bike/etc from home to the base and back one time in a year for free. The vehicle will arrive at your address in 48 hrs so my presence it's not necessary cause I have everything arranged with Amazon. You will have 5 days testing period before I receive any money and if by any reason you find something you don't like about, you can send it back on my expense and you will receive a full refund of your money. The title is clean and free of any loans or liens.

40

The complaint I have and keep hearing from people who also bought Toyota Sienna vans is that the air bag light comes on. If all seat belts and all chairs are in a perfect position, sometimes the light goes out. We put up with this for years as I saw friends go to the dealer and dish out hundreds of dollars and still have this problem.

I replaced the seat belt that was the one that was always hanging up and things were fine for awhile. The air bag light is on again and now a new problem has come up. If so many people have this problem why not a recall to keep customers coming back?

Now, one by one all the warning lights came on. Bob Richards Toyota in North Augusta, SC, said the ABS is going out and all lights will come on, even when my car is not on. This condition will drain my battery. Toyota said the ABS system needs to be replaced. So, $2,970. later the lights go out for three days. Then guess what? The airbag light came back on. The Service manager said the next thing they recommend to do is replace all wiring to each seat belt at $700.00 each.

Is this a China revenge? Do you think thousands will soon learn you do not have a good product?

40

On Sept 28, 2016 I had a 9:30am appointment to have my 16,000km service performed on my 2016 Tacoma. After checking in with service reception I wanted 15 min and watched as other customers arrived after me, be called by their advisor. I complained to reception that I was still waiting for an advisor and was told he would be with me shortly. The advisor I was scheduled with was dealing with two customers. I mentioned this to reception and she finally switched me to an advisor that was free.

The service being performed on my truck was basically an oil change and propeller shaft lubrication. I also asked them to change the keyless entry to open all doors not just the driver door and if there was a way to keep the radio on when the engine was turned off. I told reception & the advisor that I was waiting on site for my truck. At 11:30am I was still waiting for my truck, so I walked outside only to see my truck in the waiting for service isle. I spoke to the advisor, who after checking on the status of my truck said it would be another hour wait.

You can imagine my frustration at being told this. I have received nothing but good service from your dealership in the past, but today experience has made me think twice about returning. The total bill for today was $183.79 with tax, for basically an oil change and lube. I know other checks were done, but this amount is ridiculous. The advisor offered to include a no charge oil change at my next visit. Not sure if that means the next (32,000km) service will be free or they will just remove the $41.05 and include the $84.70 in labour.

I finally got my truck back around noon, only to find that the keyless entry adjustment had not been addressed. The advisor was able to get a tech out and remedy that problem. So, three hours later and $183.79 lighter I finally left.

40

I am writing this letter of complaint and my dissatisfaction with the Toyota Dealership Piercey locate at Milpitas, CA that I bought my Corolla at. I had a terrible experience and felt like they not only wasted a lot of unnecessary time with negotiations as well as being sneaky about the different costs of packages. The employee who is financial manager charging me more money than was explained to me.I've been a big supporter of Toyota for over 10 years so I am deeply disappointed by my recent experience with the company. Their costumer server never calls back to me.

40

I took my 2008 Toyota RAV4 Sport, JTMBK32V886049596, into Dick Dyer Toyota, 240 Killians Commons Parkway, Columbia S.C. 20203 on April 13, 2016, with a complaint of a roaring noise at all speeds. I asked about the Warranty Repair for which I had received a Notice. The service advisor stated that a technician would have to verify that the noise was indeed coming from the rear, and was the part covered under the warranty. If the covered part was not the problem, I would be charged a fee for the diagnosis.

The problem was diagnosed as the Rear Differential Coupling and therefore covered as a Warranty Repair. The service advisor stated that the repair would be completed by the end of the day. On April 14, 2016, I was informed that the parts to repair the vehicle were on backorder and it would take a few more days. On April 16, 2016, I was informed that the Dealership could not determine when the parts would be available. I asked to speak with a Manager about a rental car and put into contact with Chris Ayers. Mr. Ayers offered the use of a Toyota Camry, without charge, until the repair was complete. I told Mr. Ayers that we purchased the RAV4 because we needed the cargo space and that a Camry would not meet our needs. Mr. Ayers stated that he was doing us a favor by offering the rental vehicle without a charge and that we should be grateful and not complain.

On September 21, 2016, I received a voicemail that stated that my vehicle was ready for pick up. I made contact with the service advisor on September 22, 2016, and was informed that although the repair had been completed it had no effect on the growling noise. When I asked what was causing the problem I was told that the service advisor and the manager would test drive the car and get back with me. I had not heard from the service advisor by 5:00 PM on September 23, 2016, so I called the Dealership and scheduled an appointment for 7:30AM September 24, 2016.

On September 24, 2016, I met with the service advisor, Victor, and the Service Manager, Chris Ayers. I was informed that the problem with my vehicle persisted and that they believed that the sound was now coming from the front of the vehicle. I commented that the sound had always come from the rear and that their technician verified the source, which is why it was a warranty repair. Mr. Ayers stated that the sound from the rear was so loud that they did not notice the front noise.

I told Mr. Ayers that I had seen the repair procedure online and that T-SB-0080-13 called for the use of instrumentation to confirm the location of the sound. At this point Mr. Ayers became insultingly contemptuous and stated that I could either take my car and go or leave it for further diagnosis. When I asked about the cost of diagnosis Mr. Ayers stated that he could not quote a price but costs started at $50. As I drove the car home, I noticed that the sound was louder than before the repair, and I could not determine with certainty the origin of the sound.

In conclusion, this ordeal with Toyota has lasted 5 months and two weeks. During this time, I have endured the inconvenience and hardship of not having the cargo capacity of the type of vehicle that I purchased. Then, when my car is returned, I discover it has the same problem as before the repair, only louder. Finally, the Service Manager tells me that they cannot identify the source of my problem and that it will cost me an indeterminate amount just to identify the problem.

I have looked on the internet and I see that Toyota is very aware of noise problems with the V6 RAV4. Forums tell horror stories of fixes that do not work (T-SB-0130, TC1007), that lead to transmission replacement (TC1008), or lead to transfer case replacement, which may or may not resolve the issue. The Service manager at Dick Dyer Toyota has made it clear that my out-of-pocket cost for identification and repair of this problem are of no concern to him. Obviously, I am not prepared to proceed with such uncertainty and potential expense. Toyota should cover known problems of this magnitude by a recall. However, lacking that option, I am requesting assistance in resolving this problem as well as help with the potential continuing costs of resolution. The scatter shot approach the dealership is recommending is reprehensible and financially untenable.

40

On Friday, September, I went to the local Toyota dealer for advice in selling my 2009 Toyota Camry which I had purchased there. The employee I talked to looked at my car, and told me to ask $7,000. It is in very good condition except for a dent in the front fender. He advised me to not have the dent repaired, for which I had an estimate of around $800.00.

I returned the next day, and talked to a man wearing a black shirt, who I think might have been the manager, because the other employees were wearing red shirts. After some conversation, he told me he could give me $6,000. I drove home, removed everything from my car, and returned to the dealer. The man in the black shirt was busy, I think selling a new car. I had to wait a very long time, over an hour without an acknowledgment, before he came to talk to me. Without any further conversation, he told me that he could give me only $5,000. This was maybe two hours total since he had offered $6,000.

I am a 95 year old widow living in a retirement facility. I am very nervous about advertising and attempting to sell by myself, and the man who reduced his offer knew that I was concerned, and he took advantage of me.

40

Disgruntled Toyota customer. I have the pleasure of experiencing poor service within the Toyota service department on multiple occasions. Most recent occurrence starting yesterday September 8, 2016. I brought my 2011 Toyota Avalon in for a scheduled maintenance appointment. My appointment was at 6pm and I arrived about 530pm give or take a minute or two. I patiently waited until almost 715pm for service to be completed. After I paid for the service, I proceeded to leave. I heard a noise in the tire well which prompted me to get out of the car and look where I discovered a moderate amount of oil on the driver’s side front tire.

After looking further there was also oil on the ground under the car. I pointed this out to Denise Mitchell who was obviously bothered and she asked a technician to come to her. The technician proceeded to ask what was wrong when he was then instructed to take the car to the back and put it up on the device so they could look at it. I then waited another 20-35 minutes where I had to inquire on the car status as I saw it sitting in the bay. I was then informed by Denise the car was ready and that a component had to be replaced. I then informed Denise that the car was not fixed as it was still visibly leaking oil. Denise again obviously bothered looked and stated "We are going to have to give you a rental car. I apologize but I will call you."

As of 301pm September 9, 2016 the next day, I have not heard from Denise or anyone at Germain Toyota. I left a voicemail for service manager Dave Huff on September 9, 2016 @ 200pm with no response. I then called back and requested Denise @ ext 5381 and was again transferred to voicemail. I called back a third time where I explained the reason for my call to the receptionist who advised she would get the manager. She then comes back on the line and stated "They said your car is ready ad you can pick it up. Did you still want to speak with the manager?" I then informed her that I did because I would like to know what was wrong with the car. She then placed me on hold and came back on the line and stated "He said he is going to have to call you back."

I then voiced my immediate frustration with still not knowing what was wrong with my car. I then asked for Dave Huffs superior and was informed the general manager named Rich Newsome that is on vacation and is anticipated to return tomorrow September 10, 2016. Receptionist attempted to explain that the manager was with a customer. The really unfortunate thing is I have been a customer for several years and I was skeptical about bring my car back for service because of some of the recent interactions. I am beyond frustrated, I never thought that customers should be treated this way and was I wrong.

20

I bought a new Toyota but it turns out they sold me a damaged vehicle. I want corporate to replace it asap.

40

I currently drive a 2014 Avalon. I bought my car in September of 2014 with 14,000 miles. I thought I was getting a great deal, as this is considered one of Toyota’s Luxury vehicles. To my disappointment, in the summer of 2015, several issues arose. The trim around the radio and cup holders began to flake. I live in Texas. The summers here are hot, so I decided to crack my windows to prevent the car from overheating. Unfortunately, when I returned, I was stunned to see the leather had bubbled up.

Less than a year from purchasing this vehicle, the leather is severely cracked. This is not okay. I took my vehicle to the dealership to get the trimming and leather seat fixed, only for your employees to tell me that this was my fault, in which they accused me of spilling a drink and that’s why the leather seat was ruined. A month later the radio started turning off inconveniently. I took time out of my day and my job, to take this car to the dealership. I was told they needed to update the software and that was the reason it wasn’t working properly. After having waited for four hours, I was told I need to make another appointment, because they had to order a new radio and were unable to perform the updates. This is unacceptable.

After having brought my car back into the dealership to have the radio replaced and the software updated, currently to this day, I still have the same issue with the radio. Along with the continuous problems with my radio, two of the buttons on the driver side door, fell off and have stopped working. I contacted Travis at one of your dealerships, left 4 messages and after 2 months of attempting to contact, he finally calls me back. I made another appointment, for the radio and buttons, took time out of my day and my job and after having waited three hours I was told they had already replaced the radio and there was nothing they could do. I got my vehicle back, only to find they didn’t replace or fix the buttons on the driver door. Now the leather in the back seat is flaking on this two year old car.

I have contacted the dealership to see what they could do. They are only willing to trade in my car. They will not repair my car and they will not trade in the same car with the same features. The trade in at the dealership where I’ve had so many issues (Toyota of Plano) is offering to trade in my car for less than other dealerships. The only thing they are willing to do is take off $500 on the trade in car.

20

I had the service of my vehicle last week and asked them that my vehicle doesn't pick up in first gear or second gear while the AC is on. your employee give the statement no other diesel car pick up while the AC is on. But as I confirmed from other people having same model with diesel they said it works properly. This is the misguidance Your employees give to the customer. And the cleaning is also poor they have given my car back with wet mats and due to wetness it makes smell in the car.

40

My 2003 Toyota Tundra has severe rust on the underside of the truck. There were two recalls to address this issue. I brought my truck in both times, one for rust on a gas tank support which they replaced and one for rust on the frame. For that, Toyota took the truck for approximately 2 weeks and had it undercoated, the undercoating peeled off after two years. Now the rear axle housing has rusted through and is leaking oil. I called customer service and they said the rear axle housing is not covered by the recalls.

Toyota customer service is absolutely useless.The truck obviously has issues with rust on the underside of the truck, but they refuse to cover anything else but specific parts. I've had cars and trucks in the past and I've never seen a rear axle housing rust through like my Toyota Tundra.

This by the way, is the second Toyota I've owned that has had severe rust on the bottom. I also own a 96 Ford Ranger that has none of these problems and it is 7 years older! The recalls for premature rust is a good indicator that Toyota uses inferior steel, but they won't fully commit themselves to all the rusting components. The parts alone cost over $3000.00, from Toyota, plus labor. Needless to say, this will be the last Toyota I will purchase!

40

I bought a 2009 Tacoma at Elk Grove Toyota in CA. After everything was done I asked about the owner's manual - for safety and maintenance - the 1 carried in the car. I was abused and bullied. Never did get the manual. They sold me a service contract; I was assured I could use my local repair shop since I live a distance away. I later call the 800# to verify this - no, no, no - I had to use a Toyota shop. I go back to Elk Grove Toyota. They kept telling me I realty wanted to use a Toyota repair shop, especially theirs. The called a local repair shop a "Mom & Pop" shop - very abusively. When confronted about their attitude, they all went into a huff and pouted.

I was sold a Detailing treatment that was supposed to a Toyota program and "Only Toyota had a lifetime guarantee on their treatment. I called the 800-331-4331 to get the address of the CA regional office to send a written complaint, as well as the corporate office. Get called back - there is no address for the CA corporate office and no such detailing treatment. If I want anything I have to go back to Elk Grove Toyota. I notice the negative complaints about Elk Grove Toyota in Yelp seem to be from women or people with non-typical American names. The positive comments are from men with typical American names.

40

On 7/28/2016 we took our 2004 Sienna Van to have it checked before we go on vacation. The van has 60,000 original miles on it, it was serviced in Renton Washington and they called us and said that the wheel bearing on the drivers front was making a little noise and should be replaced. They said it would cost about $1,400 dollars. We asked what would cause it to go bad and they said just wear and tear. We have had about 20 Toyota cars 4 wheel drives and what have you and never had to replace a wheel bearing. The service department called and said we saved you some money it will only be $1,000 dollars not $1,400. They then said that since the Van has so few miles on it we need to have the water pump and timing belt replaced, guess how much it was going to cost?

You guessed it $1,400. They said that since the car has so few miles the 100,000 mile stuff needs to be done right now before we drive it anymore. Now my wife will no longer ride in the car because of what they told her at the dealership. We bought a 2014 Corolla Ecco with less than 10,000 miles on it last year, and a woman called and said that we need to take it to the dealership and have the Airbag replaced right away, it can explode and send metal into the riders face, so my wife will not ride in our new car either, I need to talk with someone about what is going on please, someone that can make things happen!

20

I am writing this letter to express concern about an issue I have experienced with my 2011 Toyota 4-Runner, VIN JTEBU5JR0B5057954. I have been a loyal Toyota customer for many years. This is the second 4-runner I have owned and I had every expectation of owning many more in the future.

A few weeks ago, the driver side door handle broke in my hand as I was attempting to exit my vehicle. I am 130 pounds and the only driver. Shocking as it was, I realize things do break so I was not overly excited but a bit disappointed.

This week while my car was at Lustine Toyota in Woodbridge, VA for maintenance (about $1000), I requested also that the serviceman repair the door handle. To both our astonishment, the handle cannot be replaced without replacing the entire door panel! $1300. And of course I was told that the car will never pass state inspection without a handle.

I would like to request that Toyota look into assisting me with this repair as a loyal customer for so long. My immediate position is that the handle was defective but I can’t prove that and the car is not new but it is in great condition. Only $50K miles. I appreciate any help you can provide.

20

Dear Toyota Complaint Department, I've been a loyal Toyota customer for many years with different Toyota vehicles and I presently own three Toyota’s. I purchased my Highlander in 2011 at McGee of Hanover, MA. with an extended warranty. First of all I am very satisfied with my 2011 Highlander except for one annoying problem that I've been dealing with for four years. Just after a year of ownership I had a problem with the rear lift door. I wasn't very happy with the problem happening on a brand new vehicle but realize things do happen.

McGee service department took care of the problem and reassured me should anything go wrong with the door that it would be on there service file and they would take care of it. I was told the bolts that hold the lift door in place were to small which caused to door to go off track. Which is the purpose of this complaint. Shortly after I purchased the Highlander I moved to Florida and I come back to Massachusetts each summer. I have the vehicle serviced twice a year by Toyota service once at McGee in MA. and once at Venice Toyota in FL. I take very good care of all my vehicles.

After the first year of ownership and the rear hatch being fixed every time I took it in for service I complained about the rear hatch door squeaking when opening and closing to both dealers. A month or so after it being serviced the squeaking would come back. Before I left Florida this June I had it serviced again at Venice Toyota and the squeak came back, I then took it to another mechanic and he told me Toyota only sprayed the piston for a quick fix but the piston was bad. I think thats all either dealership ever did. I decided to take it back to MGee in MA. where I purchased the vehicle not realizing that my extended warranty had just ran out. When I returned to McGee in July of this year and explained the problem to them I was told there was nothing they could or would do even knowing the rear door hatch had a problem. This is not the way I thought Toyota would treat a loyal customer after spending over $40,000 on a vehicle.

Vehicle information:
Make 2011 Toyota Highlander Limited
Vin 5TDDK3EH4BS090135
Purchase Date 07/22/2011
Portfolio Plan B 5yrs. - 75,000 miles
Current Milage 79,000 miles

40

I did a little digging into the history of the company before I complained. Toyota Motor Corporation was founded by Kiichiro Toyoda in 1937, branching out from his father's Toyota Industries to venture into creating automobiles. TMC is now part of Toyota Group, one of the largest conglomerates in the world built around multiple companies that have been started by or maintain relationships with TMC and Toyota Industries.
Toyota has become the world's leader in sales of hybrid electronic vehicles and mass produces millions of parts for Toyota, Lexus, Scion, and other vehicle brands. The company headquarters are located in Toyota, Aichi, Japan. North American customers can mail letters to 19001 South Western Ave. Dept. WC11, Torrance, California 90501.

I paid over 40k for my 2014 Avalon limited hybrid at Cumberland Toyota in Cookeville, TN. I recently took it in to them for the 24 month maintenance and asked the service guys to check for any navigation updates since I had been seeing some errors and missing streets including the one I live on. I was informed that an update was available but that it would cost me 216.00. This is ridiculous. Why is this not part of your service and covered under the 36 month bumper to bumper?

The street I live on is seven years old and shows on every GPS I've looked at but it doesn't on the Avalon. This tells me the map wasn't even up to date when I bought the vehicle. I have been buying new Toyota's for the past 25 years but that may change.

20

My daughter was given a 2004 Toyota Camry by her grandmother who had bought the vehicle brand new. My daughter absolutely loved this car and took such good care of it. On 07/16/16 she was in a bad car wreck in this vehicle a driver ran a stop sign both parties were driving approximately 50+ miles and hour the other driver was in a 2000 Ford Explorer.

My daughter to boned the xpl in the back wheel area on the drivers side. The xpl side air bags were deployed. My daughters Camry had major front end damage and the air bags didnt deploy and the seat belts on any of the occupants did not lock. They all were slung forward sideways etc. Why would this of happened? Is there a problem that has been missed? This car was in tip top shape and had been to the dealer numerous times to address any recalls.

Why did the air bags not deploy and seat belts not lock?

40

I have owned Toyota's since 1979. I have never had any complaints with this company. What is funny I get a discount with GM my husband worked there for 41 years.... He owned GM products. As of now I don't think I would buy another Toyota product. I have a 2007 Tacoma, love the truck, It is on recall for the frame. I have been waiting since February 2016 for a frame. The dealership I went to is Lancaster Toyota on Manheim Pike. The service person I was dealing with has since left that dealership. I had a 1998 Tacoma, which they bought back I then purchased the 2007.

I really don't feel safe driving around with this truck with a bad frame. I have a friend of mine that they gave him a brand new truck to drive until his frame comes in. This has been over 6 months he is still driving the new truck his is sitting at the dealership. Why wasn't I given this same option. Again, thank you for your time for what it is worth... I understand there are a lot of trucks on recall but seeing I have been supporting your company since the late 70's I just think what you do for one customer should be for all.

60

Owner of 2009 Avalon limited. vin 4t1bk36b89u334145. Received warranty enhancement notification ze6, pertaining to melted dashboard, cracked and sticky. went to dealer, al Hendrickson Toyota in coconut cree4k, florida on October 10, 2015. They confirmed problem, said parts were ordered and it would take about 2 months. Sometime in feb. 2016 went back as I heard nothing from them. They said they checked on their computer and the parts have not come in yet? Now it is the first of June 2016, no word from dealer or Toyota. why send out enhancement notice if you have no intention of following through. This is my second Avalon, have owned 3 or 4 camry's before, now thinking of going to Nissan.

40

I'm really sad to see the difference between what Toyota says about quality and what happens with the services provided by the dealer in Romania that also hosts Toyota Romania. It is about Inchape Motors and Toyota Bucuresti Nord service. I bought my RAV 4 in 2007 from them. In 2013 I think I went to service to change the chock absorbers for the front wheels. They changed the absorbers bout that didn't change the rubber hood protections.

When I asked why, they said I have not asked for. It looks I should be trained in all parts of a car but they do not have any obligation in informing me about some small parts to be considered. When I asked what this implies, they said it is almost the same work work as for changing the absorbers and they will not gonna do it because there is no impact. I found out that a reduction of 20% in the life of absorbers is reduced if it gets dust inside. Who pays for this reduction? The owner and the customer.

In 2015 I went for the yearly revision and after this I went to mandatory two years technical check also to the same service. My car failed the test because of the breaking system. The break disks were damaged and the mechanics didn't proposed me to change them. I started to ask how this happens and the GM of Toyota Romania came down. After discussions he told me "Mr. Popescu, I do not have time to lose with you. If you want we'll meet in the court" ...

In 2016, January, going for holiday. On highway I had to add screen washing liquid. Trying to close the engine hood - impossible. Finally, I succeeded. Meanwhile I changed the service for one in another city. I went for the yearly technical revision and I asked them to check my engine hood. My engine hood was changed in 2008 at Toyota Bucuresti Nord and it was not prepared at the standards at all. From the Toyota Craiova I found out that the internal nervous had to be glued with a special glue, then it had to be painted and so on. The outside paint almost disappeared after 3-4 years maximum, but I thought maybe it is normal for repainted parts. I was wrong.

When I queried Toyota Romania customer services, I was told their colleagues Toyota Bucuresti Nord reported they did the change in quality standards. I asked Toyota Romania if they also considered the testimony of Toyota Craiova who says the opposite... No answer... It is so bad to find out after years that what you learned is not true. When I learned about the quality I learned about Toyota. The car is OK, the services are not. The dealers are bad. The quality chain should be integrated. Maybe I can find a translation to "Toyota ta e si Toyota mea" (Romanian) that means "your Toyota is like my Toyota"...
Maybe Toyota will read this message and will do something. Anything. I hope they are interested in customer feedback.

40

Insurance behaving badly with my wrecked Toyota. I need to file a claim with the corporate office immediately to fix it. How can I contact the Toyota CEO?

40

I purchased a 2016 Prius C in March of 2016 and I have very serious buyers remorse. I traded in my 2011 Toyota Corolla. As a consumer, I am probably to blame, however in my defense, much of what I am going to complain about has pretty much been standard in Toyota cars, but the new Prius C do not have them.

No sound when locking or unlocking the doors on the car. When I questioned the dealer they said, "oh yeah, you just need to go in to the settings and change it". I found out on Saturday, April 7th that Toyota did away with that for only 2016 Prius C's and Yaris. It took the service department 1 1/2 hours to figure out (after they finally contacted Toyota) that it didn't come equipped with that feature, nor could I get that feature.

The seat has not adjustment mechanism. you can only move the seat backwards and forwards. (not up and down) And since I am a short person, that sucks. There is no alarm system on the car. I thought the panic button on the key was for the alarm system. Nope. It did not come equipped with one.

There is a back-up camera but no sensors if you get too close to an object, person, child, etc. I decided on a Prius C because I know several people who have the C and they love it. But all are prior to the 2016 model. The thing that really makes me angry is that the dealership had absolutely no idea that may of these items were not standard. So now, I am stuck with a car that I will have to put several of these items in after-market.

40

On April 20, 2016 I purchased a 2014 Toyota 4-Runner from the Toyota of North Miami dealership. The car was missing a seat latch for one of the second row seats. I was promised (see attached form) I would be sent the latch within a week or so. It has now been 2 weeks and I have NOT received the seat latch yet. I have been unsuccessful in trying to make contact with the salesman.

40

On the 4 of April 2016 my Toyota Etios went in to Toyota Durban South for them to replace a timing tension which was part of a recall campaign. I was then later informed that my vehicle had been smashed in the workshop. It is now 4 weeks and I still have not got my vehicle back although they have given me their vehicle to use. I am just frustrated that I have to keep calling them every week to find out what's happening because they don't contact me.

40

Toyota TV commercials supporting bank robbers is ridicules and against any common sense in a legal based society. I have purchase three Toyotas in the past and own two of them at the present, but certainly will reconsider my next auto purchase based on whether a auto company continues to makes any future commercials support illegal activities.

40

Was in the Toyota Carson Dealership three times first time to talk with salesman face to face about purchasing a new 2016 Toyota Tundra, we talked on the phone numerous times and he had the truck i wanted. The second time to verify the cost and put down a deposit I planned on paying cash in the next couple days waiting for escrow to close. Diane Whitmire his boss was very rude and said we don't take deposits and kinda was rude to the salesman also, right in front of me and other customers, she couldn't even be courteous enough to greet me when Mike introduced me to her. She has a terrible bed side manner and can't get even stand up to acknowledge customers. Acted like she didn't want me to get the truck from the get go. Told Mike we don't do things like that in front of me.

Talking to him on the phone was the reason I went over there to buy the truck instead of Cerritos, she is the reason I didn't buy it there. She shouldn't be dealing with people at all. I worked for the Fire Dept. for 28yrs. and i will definitely pass my experience of to my fellow fire fighters. Your salesman Mike Black is new but very personable, friendly and works to get you a good deal and sale a vehicle. I will not ever go back there. Mike tried to get me back in even said I can come in on her day off and buy the truck. To late sorry.

40

Main issue is with the braking and sometimes accelerating. Every time I try to stop the car, it seems like it doesn't want to stop. Even after I think it has stopped, it's still moving and I have to brake harder for it to completely stop. It is especially frustrating in traffic. Also, when accelerating, the car feels like it is having trouble getting speed, it's like it has the hiccups or just gulping for air (putt putting away). For a car that a little over a year old, it's very disappointing to drive in a car that I don't really feel safe in. I have to wonder sometimes if it's going to run into someone one day. I'm a careful driver and always brake within good distance but if I'm braking and the car doesn't want to stop...that's scary and drivers in front of and behind me are probably scared too. I just need this issue resolved. My local dealership doesn't seem to car much, I've brought up this issue before and nothing has been done.

60

I have A 2013 Avolon Limited. I had a recall on pre-collision system. I had it disconnected due to recall letter on December 15,2015. I paid extra for this feature which is not working now. It was important that I had this feature. My Vin number is 4T1BK1EB1DU052749. This is not my first Avolon Limited but it will be my last. Other cars have this feature but they still have theirs working. I feel Toyota is not the company it use to be. They should have a fix by now.I have had my head liner replaced because it fell twice. I was told it was a problem with this car. I had the back of the seats fall due to recall. I have had the control panel on side of front seat replaced twice. I use to love Toyota but not now. Can You tell me when my Pre- collision will be fixed. If not soon I will replace my car but not with a toyota.

20

Paint not properly done to match what is found in my car. I'm furious at Toyota over this!

40

I had a small problem in my Toyota hillux. We bring our car in Toyota service center in Dodoma (Tanzania). Their manager said that they will give back our car same day. But same evening he said that that have not fixed all issue so they need some more time and will be given our car by next day 11.00am. But whole day we are waiting and they said that they have internal issue. Very poor service.

20

I bought a Toyota car which was purchased on September 2014. But almost one year in my car is having problems. The screw cover at back side was cracked. See attach photo.

40

I contacted both the dealership and Toyota head office in Ontario, long story short they will not do anything for me. said it was because there was rust on my rotors that no warranty was possible (whoever heard of such BULL). All kinds of scenarios are going around in my head as to what they did or did not do like using cheap or used parts or not even doing any work but charging me anyway. I have been a customer for 10 yrs but not anymore, just bought a brand new car from another dealership and did not even consider Toyota.

60

I am a first time Toyota customer from Trinidad and Tobago, West Indies. After visiting my local dealership during a sale promotion on July 8th 2015, All my interest was focus on the Hilux 3.0 4x4 Diesel pickup. I request a quotation and based on all the items listed on that document, a payment was made towards a Hilux. However, upon receiving this vehicle, a Roll Bar was not installed. I agreed to take possession of the said vehicle on the condition that attempts will be made to rectify this issue in the shortest possible time.

I received the vehicle on Sept. 11, 2015 after which, many follow up's, verbal and via email with even an alternative that is close to what is outstanding, six (6) months have now past and no positive response. I humbly seek the assistance of your good office, to assist in rectifying this poor after sale customer service rendered by the Toyota Brand in Trinidad.

40

In May 2015 we purchased a 2006 Toyota Tacoma for my son. When he took the truck in for some routine service in Feb 2016 he was informed that the frame on the truck has extensive rust corrosion & is cracked. Toyota “customer experience center” is not offering any help with this. In trying to help my son, my research has found this. Toyota had to recall several of these model trucks due to them being manufactured with frames that lack adequate rust corrosion protection. The frames are prone to excessive rust corrosion making them unstable & unsafe to drive. Toyota received numerous complaints about this problem and they issued extended frame warranties (15 yr. / unlimited mileage), but only on vehicle years 1995 – 2000.

In December of 2014 (prior to us purchasing the vehicle) there was a recall for Resistant Compound Application on our vehicle. This recall stated that vehicles registered in cold weather states with high road salt use may exhibit more than normal corrosion to the frame. A corrosion resistant compound was applied to the frame on 12/8/2014. To me, it seems my newer model year has the same problems that exists with the 1995 – 2000 year models , but because our vehicle is a 2006, Toyota is not offering any assistance with this problem.

It seems that because Toyota already knew this problem existed, they found a way to not have to potentially buy back more vehicles, by offering the limited service campaign to apply a corrosion resistant compound to “key areas of the frames” on the newer year (2004 – 2008) vehicles. My son is 20 years old, enlisted in the Army, stationed at Ft. Drum, NY. Our family does not have the financial means to replace a frame on the vehicle he purchased less than a year ago, nor should we need to worry about this when this is a problem that is known by Toyota.

I am a Toyota owner, my husband is a Toyota owner … we thought we were doing good by looking to Toyota for a dependable vehicle for our son, and Toyota doesn’t seem to care about this problem. I’ve attached a photo of my sons frame. Remember, this is what the frame now looks like ONLY 14 MONTHS after Toyota claims to have sprayed it with a corrosion resistant compound.

40

1000 service check for steering wheel shake. Rotate and align tires. Back in at 4700 miles still same issue. 10 hours later 4 replacement tires. Back 1 week later since 1 of the tires was dated from 2014. Told 45 minutes total to swap tire and check fluids. After 1 hour I checked and they didn't even have the tire nor did they give me an update. Call reception desk to ask service managers name told c.j. Asked for last name she didn't know. It's now 2 full hours and still no vehicle.

20

I went to Toyota Bayridge on February 29 at 8:00 am for 2nd service on my new Toyota Camry hybrid 2016 when I return at 5:00 pm the same day nothing done on my car so I complain to the manager mike who find out that nothing is done to my car then he order to change the oil and do the rotation which is done in half hour. After they gave me my car i found out I have to change the front right tire.

40

On 8/15/2015 I purchased a used 2012 Toyota tundra truck from Village Toyota Homosassa Florida. The truck was supposed to have had the Toyota certified inspection done before my purchase. When writing up the final paper work on the purchase price of the truck I told the sales and service department to check the tires on the truck because the tread looked uneven and worn. The truck was also pulling to the right while going down the highway. The salesman took the truck to the service department and in twenty minutes returned to tell me the alignment was fine and the tires had a few flat spots from sitting on the lot but were in Toyota specifications. I purchased the truck and a few weeks later it continued to pull to the right and wonder while driving. I took it back for them to look at the alignment and tires again.

At that time the mechanic in the service department came out and showed me that the truck was out of alignment and new tires would make a difference in the way it was wondering and pulling to the right. They proceeded to charge me the $80.00 + dollars minus 10% because I told them it was out from day one. I drove the truck for a few more weeks and decided to get a second opinion from another Toyota dealer in Florida because the truck was still pulling and wondering while driving. The second opinion from the other Toyota dealer cost me an additional $105.00 for them to tell me the tires were the problem and they never should have sold me the truck with them in the condition they were in.

They showed me the uneven tread wear, cupping and the tire tread was below Toyota specs. I proceeded back to Village Toyota the place of purchase to tell them the information I received from the other dealership. A new manager came out and I explained what was going on with the truck since day one . He told me he would let the service department check it out and they in fact said the tires needed to be replaced but it was because I drove the truck 3,000 miles and now they were out of spec. The manager told me that all he would do is sell me a new set of 4 tires for $1,100.00 and deduct $225.00 from the purchase price with everything including a new alignment check.

I told them to go ahead and replace the tires and align it for that price. After the work was completed the bill was over $1,200.00 and I was charge an additional $80.00 for a second front end alignment. I explained the situation to the service manager about the price the manager and I agreed upon with alignment included and he said that was the final price and they wouldn't do anything else for me. I told the service manager that deception about the condition of the tires and alignment from the sales person, service department and new manager have caused me to pay well over $1,400.00 in additional repairs and I would be taking my business to another local Toyota dealership for future service,

40

Have been shopping for a 4 Runner. Went to Elizabeth City Toyota 1002 Halstead Blvd Elizabeth City NC 27909. Put 90.00 dollars down on 1/26/16 to hold a vehicle given a receipt # 2009145. Returned on 1/27/16 where deal went South. Told it was too early in the morning to get my cash back on 1/27, they stated I would be mailed a check. No check. Several calls no returned calls. No check still it's 2/23/16. Manager J. Spence, sales person Tully Ryan.

40

Air bag warning came off a few days after receiving the recall letter for the passenger air bag. Air bag was replaced on 26 Sep 2015 - air bag warning still on lighted. Advisor and Technician said that is computer problem and another recall to replace the computer will happen soon. A sales representative have been calling me for a new car/extended guarantee. We agree for today(18 Feb 2016) at 1100 AM with the condition that he is going to scheduled an appointment with the service department to look at the air bag warning light. I arrived to Keith Person Toyota at 1055 AM to find out that the sales representative was off today(The manager call him-he said that he was on a medical appointment???).

I walked to the service department to see if he made the appointment for the air bag light - he didn't. I explained to the advisor about my previous appointment back on Sep 2015 and he said that there are no such thing for computer recall. He want to charge $51.00 to check what the problem could be. Another lie from the same dealership. By the way-Is there any recall for the drivers air bag (Takana model)? I haven't received a letter yet if so.

40

I am a Toyota customer since 2005 in Saudi Arabia. Currently i am using a PRADO and want to get this transferred to one of my friend. To get this done i would have visited the Toyota branches more than 5 - 6 times and wasted my time getting done nothing. The Toyota customer service manager by the name of Ahmed in Riyadh ( Newly opened branch behind OLAYA street ) handling the leasing department was rude and never tried to help me to get this job done. Today morning when i went again he said he is busy and sorry. I never dream Toyota will have such idiotic people in their department with arrogant attitude to serve the customers spending big ticket money for vehicles.

60

I went in to have my regular maintenance done last Thursday oil change,tire rotation etc. well the service guy told me I needed new tires ,brake flush,battery cables cleaned I said no because I ask him to look in computer to find out when I bought tires &new battery from Toyota my car was done in 15 minuets so I ask why they didn't rotate tires they said because I needed new tires. When I got home I popped my hood they did not fill any fluids clean battery cables nothing I was furious! When I left the Toyota service I swore I would never go back!! they were not accommodating at all. They were all new people. If this is the way they treat people u will b loosing clients at this point.

I have been going there for 5 years now and this is my Second Toyota I have never been treated so bad before and I will never go back. I have been faithful about servicing my vehicles there but never again. I wanted to bring this to Toyota's attention so u are aware of the service here in Vero Beach Florida. I hope u can make some changes because now I have to find me a mechanic because they did not fill my oil up all the way. Thank u very much. Debra Neal

40

Well this is the story. The problem started just after I bought the vehicle in March 2014. As I thought maybe because it's new. but we have 2 of the same model. But the other doesn't do it. Like how I explain to you I can not keep on wasting my time going to Toyota and they always come out with a different excuse. This week I called TOYOTA to find out if they come up with any news as the last time I was there about 3 weeks a go one of the guys working there told me that they have to contact someone abroad about this problem.

Now the told me that a guy by the name shawn and I haven't heard anything. think I have been Patient enough. If the gearbox needs to be changed which I'm not happy about then they should say. I even ones took it and the change the gear oil and didn't do any difference. Well here is the details of my vehicle. And a report of TOYOTA when thy change the gear oil ( It's a Hilux icon 2014 4WD HL9 Double cab chassis AHTFR29G507039222 Engine no 2KD-A307882 miles 5800.

40

My concern is about my 2010 Toyota Camry XLE. I have 59,500 miles on the vehicle. Mechanic diagnosed a leaking water pump that needed replacement. My concern is why would a water pump go bad after only 59,500 miles. My 2001 Avalon XLE had 234,000 miles and never a water pump. My faith in Toyota is dwindling!

40

I purchased the car on 20 August 2016. Car started giving trouble after 1st servicing. they have till date not been able to locate the problem or say technical snag. The car is lying in the workshop since last 8 days but problem still not located. I am calling them to find the status of my car instead of them calling me and keeping me informed. I have mailed to the head customer care relations but still awaiting for his reply. I mailed on 6 Feb and today is 8 Feb. we are all experienced drivers so definitely not imagining the defect as we our with no vehicle right now.

20

I have a 2010 Toyota Camry XLE. When having the car serviced, the mechanic said the water pump is leaking due to an inner seal problem. The local toyota dealer also confirmed this, It has 59,550 miles and I cannot imagine the water pump needs replacing. Is this covered under a manufacturers warranty and if not, why not?

40

Dear Toyota customer service department. After many years as a loyal repeat buyer of TOYOTA cars, it appears the quality of your Agency here in Egypt has gone down, It is with great regret that we have to inform you that your agency here in Egypt (Toyota Egypt)( EL OBOUR) not on the level of proficiency and efficiency which we expect to be found, I’m writing to you today to explain about a very bad service I had at Toyota Egypt (ELOBOUR), I trust that this is not the way Toyota does business. The treatment of the customer gains zero attention from your side.

On the 28th of august 2015, we entered our car (Model High S) to be repaired at EL OBOUR TOYOTA( copy attached) and we asked for a repair agreement to introduce it to the insurance company, we received it after 2 months on the 20th of October 2015. Due to the negligence of the employees to do their tasks.( although we asked them to finish it for several times . I am certain these employees are not the type of people you want representing your fine company. After long waiting ,On the 20th of October, they informed us that the car needs to an electric piece and it has to be imported from abroad (Japan) and may take 50 days and of course we had to agree.(No second choice).

I would like to inform you that until now we have not received the car because of course the spare part didn’t arrive at the specific time, Which fully impact on our company because this car was used to transfer our company’s employees and of course we had to rent another car for this purpose which cost the company many losses. We had to inform you that we are in the process of changing our company’s policy toward your company( in terms of buying and replacing our company’s cars after what we suffered from a very bad and very poor after sales service and we will of course think seriously to choose another model of cars might be more interestesd in serving the customers. We have suffered a great deal of hardship due to the careless of Toyota Egypt( EL OBOUR).

We are deeply frustrated and submit our complaint to the international company as to take serious action against you. Its worthy to note that this wasn't our first time to being treated like that from your side, and moreover this complaint been repeated to me frequently by other Toyota customers. N.B: our company owned more than 5 cars from Toyota company.

We are hereby notifying you that we reserve our right to claim on you for the shortage ,I’m afraid to inform you that we may be forced to take legal action, so please immediately investigate how this has occurred ,and we are holding the a/m case at your disposal. Many thanks in advance for your understanding and waiting for your urgent reply.

40

I purchased 2 Toyota vehicles in 2 weeks my 3rd overall. One of the vehicles I purchased is a 2015 Tundra 1794 edition. I bought this vehicle brand new with less then 20 miles on it in Dec. 2014. I also purchased through that Toyota dealership a remote start for this vehicle and had it installed by Toyota mechanics so I didn't have to worry about any warranty issues. I have 16,000 miles on my Tundra and the key will no longer start the truck. I have to use the remote start to operate the vehicle. My truck is currently in a different Toyota dealership because I moved and they are telling me that because I didn't purchase this vehicle and remote start from them. It is not covered under the warranty. That's ridiculous, this is my 3rd brand new Toyota, I buy Toyota because they are dependable and I travel a lot for work. This to me is a huge problem.

20

I have taken my 2014 to Superior Toyota in Erie Pa more than 6 times for rust on the rear lift gate. They have photographed it several times. I was told that the rust is due to external damage. There is more than one area that is rusting and a bubble in the paint on one spot that has not yet started to rust. I have also taken it to 2 non-Toyota body shots who both say that it does not look externally damaged and feel the lift gate was not properly cleaned before being painted.

It is rusting from under the paint. I called the 800 Toyota number and was told they stand behind the dealer. I have attached pictures, one is of the furthest progressed spot, tone is an area that is starting, the last is still a bubble that has not started to rust.

20

I got spam in the mail from Toyota corporate office. What can be done?

40

This complaint is regarding my Toyota Corolla (car # 9923-ss) 2015 model, MMTBB9JE20R071441, Model code: ZRE181l-DEXNKW, bought in Cairo Egypt, after driving the car to about 12000km started to hear a whistling sound when speed reached above 80km/hr speed, on 14th December, 2015 took it to the Toyota dealership (United company for Marketing & Cars S.A.E) in Obur city, where it was checked and confirmed that the sound is coming from the left front wheel.

At the time the dealership said that this error is covered by the car warranty but they didn't have the required wheel bearing and it would come from Dubai. Since I have called more than 3 times to check if the part came in, no body gives any information. I need to finish this problem specially that it is a safety concern and the longer I keep driving the car in its present condition the worst the fault will become.

40

I am a Malaysian who owns the Toyota Vios Version 2015. I would like to complain on the newly bought Toyota Vios with rattling sounds on uneven road. Despite numerous examined by so call technical team by the UMW Toyota Motor Sdn Bhd but the problem still exist. May I know is this this kind of quality Toyota Malaysia provided to customer? I am looking forward to a reply in near future from the Toyota corporate offices.

100

I took delivery of a new Corolla ZR hatch auto.. In daylight I cannot see the speedometer. In the family we have bought over the years at least five new Corollas and never had a problem. That is why we kept buying replacements. I am a retired self employed motor mechanic and over the years did much work on Toyota cars and the dash panel layout on this 2015 model is poor. No need for everything to be sunk down deep holes. I have been back to the service department where I bought the car and was politely told there is nothing we can do.

A comment from the top of the tree would be appreciated Driving this car at the moment could be expensive as over speeding of even 5KM can bring a solid fine plus points and again the numerals firstly are too small, squeezing in up to 240 km is just silly and there is no back lighting in daylight. Otherwise the car is just what I expected but you are going too far with all the electronics as I do not think the service departments are up to it at least in Queensland.

60

At 20,000 miles, why have the front tires on our 2014 Avalon completely worn out (not unevenly due to improper balancing, but totally worn out and would not pass inspection); whereas the back tires are almost like new. We also own a Lexus and a Prius which we LOVE. Not so happy with this Avalon which was the top of the line when we bought it. I would appreciate a response from Toyota customer service.

40

We purchased 2014 Corolla July 3, 2015 with the promise that certain things would be taken care of. We have yet to have the verbally and written promised things done to our vehicle. we have been back to have it taken care of no less than 5 times, twice within 30 days. The first time was on the 6th of July. three times they gave us rental vehicles and nothing was done each time. Certain items such as touch up paint, I had to basically take care of myself, with the aid of their detail dept. The dents in which they adamantly said they could take out have not been done.

They have continued to insult my wife and myself as if our time, money and energy is of no account as it takes all of these to go to the dealership on many occasions. The customer service and follow up has been horrible. The person who told us these things presented himself as one of the two managers in charge. His name is Mike Salesperson was Alex McGhee, and Brandon...can't remember last name. I want my vehicle taken care of or to be compensated so I can take of it myself. I am tired of dealing with them. The last time I was there was 2 weeks ago. these are horrific tactics to use on a customer.

40

I bought a new 2015 Toyota Corolla LE in June of 2015. I noticed right away the design flaw in the headlights. They are not round but cut off at the top which makes a line in the vision of the lights. This is especially bad going down a hill as you cannot see anything above that line. If I had known about this flaw before I bought the car, I would not have bought it. It is very dangerous as like I said, the vision of anything above the line is not there. We live on a very dark rural area and there are lots of deer and animals that come onto the road. This is very dangerous too because we cannot see them.

I took the car back to my dealership as I thought there was something wrong with my lights but they said that is they way they are made and there is nothing anyone can do about it. Well, I just want to state for the record, that if I have an accident because of this flaw, I will sue Toyota and if I am killed, I have instructed my children to sue. So can you please let me know if there is anything I can do to get the correct line of vision on this car? Can you maybe design a round headlamp that is interchangeable with this one so that we can at least get it changed out?

I have attached pictures of the car with the lamps on regular vision going down a hill and on high beams which is what I have to use if I want to see anything above that line. Thank you for your time and I hope to hear from you soon.

60

I had a problem with a tire on my new Toyota Tundra that I had bought from Harvey Toyota. We were going out of town and I needed to have it fixed as I did not want to travel without a spare. I called service dept. 4 different occasions and was told that someone would call me right back. I did get a call back the next day asking did I want to schedule an appointment. Everything is all roses when they want you to buy an auto but when you do, they no longer care. I do not intend to do any type of business with this company.

40

I am Toyota RAV 4 Sport 2008 owner and have had several recalls completed...I also found that the front bumper on this vehicle seems to pop out of place...I have inquired with the Toyota Auto Body Collision Service in Berkeley, CA and was told that the defect is a common problem in this particular year and model. I would like to have this problem resolved. Your attention and cooperation is greatly needed to resolve this issue.

40

I took my 2012 Camry hybrid in for 2 recalls this last Monday to Toyota of Richardson. First off they made me pay for a rental when I had a scheduled appointment and had to have a car forward since they kept it all day. I had oil prints all though out my visors and also the piece at the bottom under my glove box was not reinstalled properly. My passenger seat was also not put back the correct way as the leather flap that is supposed to attach under my seat is just dangling now. I have left messages to Toyota customer service it have not heard back from them as of today. Perhaps I should take my complaint to the corporate offices?

20

I am writing this email to express my feeling and tears of frustration with Toyota corporate policy. This is my complaint against the company. I am from AstraZeneca Pharmaceutical company, live in Saudi Arabia and the owner of this miserable Toyota Fortuner 2012 GX2, VIN No. MHFZX69G0C7030038. Around four years ago I purchased this car from the official agent in Saudi Arabia, . Now the kilometer count is about 101,000 KM usage. Three months ago I’ve experienced a experienced a noisy voice when using brake. After the check with maintenance in Jeddahfor four successive repeated 4 times , they take money and perform some maintenance every time and still the same problem exist.

I think the use try and error theory, they change part in every time and take money and see wait to see if the problem exist or not. I wish if i did not buy this car or deal with this agent , i lost all my loyal and trust for Toyota cars and their certified agency. Around four years away from this bad day when I purchased this Toyota and depend on this agency , really I am wondering if this is accepted to Toyota or NOT? I was so enthusiastic to Toyota and believe me I was promoting Toyota as a durable brand and committed company to all my colleagues to the extent that I encouraged them to purchase Toyota Brand. Now I feel completely dissatisfied, frustrated and insecure with Toyota because they want me to pay this amount for a reason which is out of my hand and goes for sure to a maintenance defect rather than misuse. Believe me, I don’t expect a response from Toyota corporate offices.

20

I had bought A Toyota Innova during July 2015. After i took my car,I found that my car front mirror tinted got 2 small bubbles. So during my first service at Jalan Kuala Kangsar, Ipoh Toyota Service Centre on 14 August 2015,I spoke to the Service Advisor Mr Vijaya Guru A/L Panjaimurty about the problem. He took pictures of it and told me that he will make report about it and will contact me later.

But until now I still don't get any reply from him. Recently (17 November 2015) I went the purposely to see him and asked about the problem. The answer he gave to me is he will contact me later. Until now I already call for 3 times,but still no answer from him. I was very disappointed and angry about this. Who else I can complaint with? I also scare that the warranty will get expire. Can you please help me to solve this problem?

60

My Innova car GJ-5 JF 1581 and it's hardly a year and half I bought my car. I'm in Rajasthan near Ajmer. My car engine got some problem and it's only 25000 km I'm car has completed and they are refusing my to repair my car under warranty. How can Innova have a engine problem within 25000 km and how can your dealer refuse to repair my car under warranty?

20

On Thursday November 12, 2015 I was coming from a side street (Church Street) onto a Main Street in Chester Vermont I was doing less than 5-8 mph trying to stop at the stop sign and the car surged forward. This drove me into a car coming down the Main Street doing what is called a T-bone of that car. My new Venza surged forward across the road finally stopping on the sidewalk. There were no injuries but both cars were seriously damaged. I could do nothing to control the stopping as it simply surged forward on its own. I now find through research that this is a known factor with Toyota. I am afraid to drive the car at all for fear it will simply take over again and surge out of control.

40

I leased 2015 sequoia from adams Toyota in lee's summit,mo. the sequoia I leased already came with a factory remote which I paid $600 more for. The remote start is junk. It say's it has a range of 80 ft but mine is more like 50 ft. for $600 it isn't even worth $200.. I have tried return and get my money back bet was told there is nothing they can do. I also paid extra to get the navigation package. They didn't tell me that some of the options on the nav only work's with a h.d. signal which I don't have in my area. So I can't get weather and traffic information. I have talked to Toyota headquarters and the dealer and was told nothing can be done. I paid for 2 things I'm not happy with and I just have to live with it.

60

I purchased a new 2014 Camry XLE at the Ottawa Ontario dealership Tony Graham in October 2013 in my wife's name Diane E. Berlet Vin 4T1BF1FK6EU743053. Approximately 6 months later the Blind Spot Monitor malfunctioned. It operated from time to time, but on average, less than 50% of the time. I reported this to a Toyota dealership where I was having the car serviced Germaine Toyota in Naples Florida when I had it in for a regular service, but due to complications relating to cross country warranties, they were unable to replace the defective parts. Since then I have taken it to 3 more dealerships in Toronto, Kingston, and Ottawa Ontario. Unfortunately when I made these visits, the BSM started to work normally again with the result that no repair was effected. Recently I was in Toronto, at the Toyota dealership where I had previously bought 2 new Camrys and they diagnosed the problem as being either the right hand side mirror or the BSM detector. They did not have the parts in their inventory, and since I was in Toronto for a day only they provided me with a copy of their diagnosis and requested I provide that to the closest dealership to where I live, Kingston Toyota. I took it to Kingston Toyota and discussed the problem with Brian Creighton, Service Manager.

Mr. Creighton was most unhelpful, firstly stating that they could not undertake this work as they had not done the diagnostic and that they would have to reimburse Scarborough Toyota for their work. Needless to say I found that argument unconvincing. He then went on to explain that BSMs are notorious for their sensitivity and there were lots of problems with them. I responded that that might well be the case, but that since the equipment came with the car I purchased I considered it Toyota's responsibly to mend the problem. I took the matter up again With Scarborough Toyota who discussed the matter with Mr. Creighton and told me that Creighton would be contacting me. I waited a few days and not hearing from him, I sent him an email message requesting this work be done on an urgent basis since I was about to depart by car for Florida for the winter and did not wish to navigate the Interstate Highway system without the BSM being reliable ( It now functions perhaps 10 % of the time).

I have since heard nothing from Creighton who obviously considers me a nuisance and chose to ignore my request . I leave for Naples next Tuesday and cannot delay my departure. I would appreciate your looking into this matter and perhaps allowing Germaine Toyota in Naples to undertake this repair under warranty. Please advise if this is possible or what other solution you might be able to make to rectify this problem

40

The engine on my 2007 RAV 4 stopped working in the middle of the highway without giving any pre-warnings or signs. It has 84,000 miles and is out of warranty. I bought it from Toyota Dealer (Jim Norton Toyota, 8401 NW Expressway, Oklahoma City, OK 73162) on 08/01/2015 with a clean car fax with all maintenance record, etc intact. Since it was a 'Toyota' vehicle, I did not purchase any extended warranty. Now the dealer diagnosed the problem to be an engine failure and the total cost to fix is about $ 6,800. This is such huge amount for me to bear. When I contacted the Toyota customer service (1-800-331-4331), they don't do any real help in getting this problem fixed. Can you be able to help me in getting this fixed? I always trusted Toyota to be a great company with first-rate products and customer service!

20

The new Toyota Corolla 2015 I have bought has severe technical and mechanical issues. There is a unusual sound from the engine when I start the car. When driving there are many creaking sounds from the door and from other parts of the car. On bumps and on sharp turnings there are sounds from the steering and suspension. Just to save cost, quality has been compromised severely. This is bad!

40

I own the Toyota Corolla 2013 with 78250km on the odometer. The problem is the car has a lot of corrosion in the trunk. I brought the car to dealer ( Park Avenue Toyota in Brossard Quebec) and spoke with the technician (Steve) and the technician said some time there was a defect in the painting process unfortunately my car was one of them. The dealer submit the repair to Toyota Canada but was declined by Toyota Canada because the guarantee cover up to 60000 km and expired in July 2015. I spoke to Toyota Canada on September 1 2015 (complaint file 2413047) and they said I have to speak to the service Manager at the dealer.

I met Dealer Service Manager (Patrice Racine), the service manager inspect the car and seem to agree this is the manufacturing defect, want to repair but Toyota Canada will not pay him due to guarantee is over. The dealer repair only with authorization from Toyota Canada. I am stuck because Toyota Canada say go to the dealer, the dealer say go to Toyota Canada. I need help to resolve the issue.

40

My car was leaking oil and I took it to Toyoto of Clermont in Clermont Fl. I was told that it would take two men almost all day to repair it and it would cost 877.57. I said it had to be done so I left it there and came home. They called in a little over an hour and said it was ready. There is no way they could have worked on it over an hour. It was a total rip off. I have been thinking of getting in touch with senior services and better business.

20

I have had my 2006 Highlander serviced here for years. It only has 125k miles. I took in for an oil change tire rotation as usual. Service rep came out to inform me of bad news. Stainless steering fluid line/ pump needs replacing. "Fluid is just pouring out" I was told. Offered too throw in a bottle of fluid until I could get it back in parts needed to be ordered. Over a thousand dollars if factory parts/ aftermarket parts/ between 7 to 9 hundred. I called around could get work done for considerably less. Anyway. I checked the fluid level after it was properly filled. I was surprised to hear of a "pouring leak".

Observed no leaks of any kind under the car. Parked on cardboard for a week. No leaks. Levels fine. No fluid level drop whatsoever. That's been almost two months ago! Everything fine. Had it checked elsewhere. No problems. I really am disappointed that they would try to take advantage this way. I always experienced good service here, but If this is their new business model they can keep it. I won't be back. Ive driven Toyotas for 30 years. We're buying a new Highlander this fall. Needless to say it won't be from Independence Toyota of Hazleton.

40

I purchased a 2015 Toyota Tundra 4x4 at the end of February, 2015 from Supreme Toyota in Hammond, La., because many of my friends commented on what a good truck it was. I took it in for a service visit and talked to them about a spot on the front passenger side (a plastic piece), where it looked like some paint was peeling off. I was informed by the service manager that he felt it was "bug acid" and they would not be able to make this good with a warranty repair. I mentioned to him that I hand wash this vehicle weekly and that it was not possible
for it to be bug acid.

I was in disbelief by the lack of concern with my paint issue. This vehicle was the largest purchase I had made thus far, other than my homes, and I totally felt like I was being "brushed off" after the sale as more often times than not this happens. I certainly will NOT recommend this dealer to anyone and I hope to have as little dealings with them as possible in the future with my vehicle.

20

This was my first time financing a vehicle, I brought a 2011 Toyota corolla le, and the service to begin with a prestige Toyota in airmont, ny was the most terrible. The sales agent, Rachel Conway, seemed to be helpful in her efforts to get me into a vehicle that would be reliable for my daughter of 3 years old to get to and from our destinations. I waited for 6 hours in the dealer ship as they took advantage of me.

She started off showing me the now financed car as my only option. Now my credit was about a 600, wasn't seriously terrible but she pretty much shoved the car down my throat then in turn to promise me that my payments would be in the low 3's she then jacked it up to 400! Furthermore her financial team wanted me to lie to the bank as they jacked up the value of the car then then wanted me to lie and say I had alloy wheels and a sunroof when I did not!

After me leaving with the car within the first week the check engine light was flashing took it back and they then said all they needed to do is reset it after the gas indicator popped up and never went away. They just kept giving me the run around as if they did me a favor like I never brought them business nor put 2,000 dollars down ! I was scammed and cheating and I want Justice!!!

60

Took my RAV4 to the Toyota Place service in Garden Grove to fix a constant squeaking brakes. Cost me about 1500.00. A couple of weeks later, the problem was back. Took it back. The technician said it was because the brake fuel needed to be replaced. Why didn't they changed the fluid the first time? A mystery to me. The problem still persists.

20

On Friday 05/02/2015, I put some chairs in the trunk. When I shut the trunk my back window glass blew out hitting me and my husband in the face and cutting our hands. I am now out 400.00 and the glass is not covered under my warranty according to the Toyota dealer where I purchase my Toyota Camry 2012. I am very upset in this matter cause I don't just have 400.00 laying around and it should not have blew out like that. I am contacting an attorney in this matter. What happens now, I'm afraid of the front and side windows now

20

I went to Modesto Toyota to trade my 2012 Camry xle for a 2016 Toyota Prius. After going through the paper work and figures that I'm under water or my car has a negative value, they value my car $13,500. Then I said to the sales manager in November 2014 that same car valued $18,000 and 6 months later is $13,500. Now I owe $20,000 in loans on the car that in 6 months valued at $13,500!

I was shocked that my car has lost that much value in 6 months. My car is in perfect condition. Only thing that changed was extra mileage, thats all. I was so mad because it did not make sense. Toyota has negative value and because of it I'm stuck with it, so I check with other dealers where I learned that Toyota Modesto dealer must have given me in writing the value of my car at the end of my 3 year lease. I did not know that I should have that important information.

They, Modesto Toyota, charged me $18,000 for 2012 Camry in November 2014. At the end of my lease and now 6 months later, Modesto Toyota says its now valued $13,500. It's how your dealer works robs their customers. I'm a Toyota customer all my life and now this happens. How can we trust your dealers anymore? It's a very sad day for me that I cannot get a Toyota Prius instead end up with leasing a Sonata soon.

20

I own a 2005 Toyota Tacoma. I brought it in due to a recall involving the frame and corrosion issues. Toyota determined that I had a hole in the frame, and my vehicle was unsafe to drive. Fair enough.

I was told that the recall process would take 4 months to complete. In the meantime, I would be given a loaner vehicle until it was completed. Toyota will not provide me with another truck to drive, only a car. I purchased a truck for a reason and use my truck often. Having a car instead of a truck is not acceptable, and I think Toyota should provide me a comparable vehicle while they fix their disaster (they have had this problem in the past and yet have failed to remedy the situation). I went through regional Toyota and onto headquarters and have been told the same thing. I could certainly pay for a truck, but this would be on my dime. That is not acceptable, and their problem should not be my problem more than it already has been so far.

In the past, Toyota bought people out at 1.5 times KBB. This is the right thing to do. If a company produces vehicle with bad frames, a quality company stands behind their product and keeps customers...by doing the right thing. Clearly, Toyota is going the cheap way in an effort to save themselves money instead of maintaining loyal customers. This experience is disappointing at best, and by the time they put the frame in and pay for months of a loaner, they would have been better off buying me out, and I would have purchased another vehicle from them and stayed a loyal customer.

I will never buy another Toyota again and will share my experience with many people to deter them from buying a vehicle from this company.

20

On April 6/2015, I took my Toyota Camry 2012 — that I have purchase on 1/22/2015 — to Toyota of Hollywood Fl, for the oil change. When I left the dealership I found out that I have a weird vibration on the steering wheel once I turn on the A/C. I call the service guy JC Reyes, to inform of the situation. He told me to come back on the 4/8/2015. After I was there for 2-3 hours, he said that it was nothing wrong with the car.

I left and I keep having the same issue. I call back, and they said to come over again on 4/21/2015. Once there, they told me that they have to change the Alternator. That was the vibration problem. On Monday, 4/26/2015, I went back to have the Alternator replaced. Today, 4/29/2015 I went back for the issue about the vibration. I spoke with Brian Singletery, the service manager, he said there is nothing wrong with the car.

I request to see another car same year as mine to verified that this is normal. They don't want to show me another car which makes me suspicious. I need to resolve this issue!

20

I complained about the scratches on my new Tacoma I had on the driver's side door . I saw it on the door before I purchase the Tacoma. The salesman said he would fix it for me. So after I purchased the truck and got it home, I fount some more scratches on the front bumper. I had to go back to Toyota of Bristol the next Saturday to have things put on the truck that I had purchased when purchased the truck.

So I told the sales manger who was there. that I had some scratches on the front bumper would look at them and see If they could be fixed. He said no that it had some kind of coating it. But it is a new truck, it should not have scratches on it. I sent the salesman who sold the truck several times when no response. I think the scratches should be fixed or the bumper replaced. I have seen several more since then.

I purchased the Tacoma on 4/4/15 it has 800 miles on it. This the second truck I have purchased from them and both times. They told me after I purchased that if I needed anything to contact them. But both times they acted the same like they were not interested in helping me. I purchased a 2014 tundra limited and traded for this Tacoma because I wanted something cheaper. If this is not resolved I don't no whether I will purchase another one or not.

60

4/22/15 failed 2003 Toyota Corolla vehicle inspection due to driver airbags (light on). Informed by the Shirley Inspection site that I should not drive the car because the airbags would probably deploy. 4/23/15 the Toyota dealer in Lunenburg, MA stated it was the spiral cable under the airbag and even though there is an airbag recall this part is not covered. This part is essential to the deployment of the airbag and should be included in the recall.

40

My 2006 Tacoma has been in the service dept. going on 6 months for a recalled frame. I was told in Nov. that the work will be done by Feb. or early Mar. It's now Apr. 23rd with no end in sight. A Toyota P.R. Person told me it maybe done in May sometime. I need my truck so I can drive down to Fla. and bring back my boat. I also have work yard work that needs to be done. I bought this truck because I need it and cannot afford to have it held up any longer. My first Toyota was bought in1969 (Corona). Because of this experience the Camry and Tacoma are probably my last. When I finally get it back I'm thinking of a creative way to express my feelings toward Toyota with a sign attached to my tailgate.

20

My wife and I both own a 2007 Toyota 4Runner. We have the same vehicle. I have a sticky lift hate handle on my Toyota, yet my wife's vehicle is fine. I investigate this defect, and noticed that it should have been recalled due to the widespread problems with other owners. When I called to talk to someone about recalling my car, the Toyota operator said that they have never heard of this problem before. Really?? You have never heard of the problem of a sticky lift gate handle that over half of your buyers deal with! That operator, and everyone else at Toyota was lying!! I want a refund or at least my car to be recalled and given another one, one that does not have a sticky lift gate handle!!

40

About a year ago the CD player on the system went out and we had to have it repaired for around 500 dollars. The dealer told us we had to buy a new unit and it would cost 3000 dollars. Now we are having problems with the dvd map drive. In this system the DVD player, stereo, backup camera and navigation work on the same unit. We are looking at another 500 dollars or more to fix it. I've read that this is a problem that occurs often with these units. We have had nothing but problems with the electrical parts in this van. We've replaced both doors and the back hatch, plus the sonar is not working either with a 2000 dollar fix.

Luckily we could just turn that off. We couldn't do that with the doors because one of them broke while it was open and we couldn't get it to close. The mirrors also have broken with a small part needed to fix it, but we were told that part is not made and we have to replace the whole thing for 1500 a piece. We bought the driver side one but the passenger side is taped because the only thing broken on it is whatever keeps it tight in place. It's ridiculous that so many of these little things break and the fix is to buy a new one at an exorbitant cost. Paying for these has doubled the original cost of this car and now we have the navigation to worry about. Needless to say I will never buy another toyota unless I can get a resolution to this problem.

20

I had Valenti Toyota do a brake job on my 2004 Toyota Tundra cost was almost $500.00. Ever since they did the break job - every morning the breaks make a loud disturbing squeeking noise that stops after appling the breaks 4 -5 times. I have brought my truck back to them 5 or 6 times now with no resolution. My brakes did not make any noise for 11 years now since the brake jon it is every day - when it rains it is worse.

20

We took our Sienna in several months ago to due to the recall for the spare tire....the spare tire mount was removed and our spare tire was put INSIDE the van. When asked they (Maguire Toyota, Ithaca, NY) said they did not have the parts to repair it....we have been patient but it is ridiculous that these parts are not available several months after the recall. It is 'travel' season and we have NO ROOM in our van to put our luggage, etc.

40

I am disgusted with the service at Toyota! I took my car in to be serviced and the car tires manufacturing default is not willing to solve the issue and listen to my complaint. I have been patient in dealing with the idiots that work there, but they have made it nearly impossible to get any mechanical problems with my car taken care of. I have never been dealt with so rudely and would appreciate help in getting tires replaced on my car!

60

I purchased a brand new 2015 Toyota Corolla S Plus in February and on April 1, 2015 I was in an accident. My car was totaled by the cited insured drivers auto insurance. The car had sufficient damage to be considered "totaled" and I'm receiving a payout. However, emergency personnel, police officers, the emergency room doctor, the tow truck driver and the professional body work technicians all informed me that the airbag should have deployed but it never did deploy. I have done some research and realize that several factors are relivent when a sensor signals an airbag to deploy. For example, the type of impact, the amount of deceleration and the placement of the airbag sensors. According to the above research the airbag should in fact deployed, but it did not,
Please inform me of any other complaints regarding the same situation and circumstances. I realize that through my research there is no active recalls to date on the 2015 Toyota Corolla S Plus.

60

When I went for the 35000 miles service to be performed on my Toyota Hilux, I was told that I have to change the brakes pad. The brakes pad must be purchased at Toyota because the van is still under warranty,which I did. On my 40000 miles service which is the next month a half , the maintenace department is telling me I have to change brakes pads again. I beleived when I purchased parts for the manufacturing company I would have received genuine parts. But after one month and a half my brakes pads need changing I think I was given substitute parts for the price of genuine parts.

60

The following are my observations of the 2014 Highlander xle. Back up screen no use on bright sunny day. Unable to see due to sun light hitting the screen. Gear shift location reflex the sun and the glare may cause a problem blinding the operators vision. Both side mirrors are too large and blocks the operators view of both side at an intersection. The head rest in second row blocks the view of the rear gate window. Both sun visors are too small so the sun is in the eyes of the operator which may cause a problem. Yes I would purchase another highlander. The above information are the problems I have noticed.

40

I purchased a used car Toyota camry 2014 few days back from a private owner. and before purchasing I get it inspected at Toyota authorised dealer (Coggin Toyota Jacksonville). They did checked the car. Based upon their decision that car has no problem and I went ahead and purchased the car. Now not even a month passed and the car has shown some electric problem and I can see some naked wire in harness. when i went back to them, they are not giving me factory warranty stating that the car has some local parts (some plugs and wire) installed from previous owner. I am not able to understand why they are not able to find this problem at the time when they checked the car initially. They could have told me that this car has some loose coupling and local products which could cause the problem and void the factory warranty.

I raised complaint at Toyota customer service, Dealer customer relationship manager but no one paying heed to my problem. We are not mechanic and we are dependent on Toyota and their authorized service center. My complaint reference number is 1504020266. I want Toyota to intervene in this regard and provide me factory warranty.

20

Went in for 15,000 check over. Didn't even change the oil. Made an appointment 2 weeks ago. Took them 1 and 1/2 to add air to tires and add windshield washer fluid. The 15,000 is silly stick to oil changes for a once over on a car

40

My mother in law bought a Toyota professional in December 2014 cash of which it was having too many faults. She filed a complaint and was advised to bring it back and take another one of which there was an extra R10000 that was needed, she paid in the money. After a month or two the salesman called the old lady and said she was robbed of that R10000 she was not supposed to pay in because it was the garage fault at first to give her a damaged car. Even the second car was having a fault and there was service history book, spare key and the front wheel was not having mud guard. We went to the manager and file a complaint and he refused to give back the of which he said it was a pay in for a new car. Please advise what to do. Toyota in Arcadia Pretoria...

60

I have a 2005 Tundra. The check engine light came on so I took it to Toyota of Henderson Henderson NC. They said it was the secondary vacuum pump and because I bought it in December 2004 it was not covered by the toyota service bulletin which says 10 years old and less than 150000 miles. Mine had 143000 miles. It cost me over $2000.00 to have it fixed. I have 3 toyotas and was thinking about replacing my 1995 T-100 this year but after this I am going to have to think long and hard whether to get another Toyota.

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