General Motors Customer Service
Rated 1.39 of 5 Stars
Based on 121 Complaints

Contact General Motors Corporate

Toll free phone number: 1-800-222-1020

The motto of General Motors (GM) is to earn customers for life. They are a global car company serving in 6 Continents, across 23 time zones. Headquartered in Detroit, Michigan, GM makes cars, trucks and crossovers. The company also currently has more than 7 million OnStar customers.

Customer service hours are Monday to Saturday from 8am – 9pm (EST)For help with Chevrolet call toll free 1-800-222-1020 or for Cadillac customer service use 800-458-8006. If you have a problem with Buick dial 1-800-521-7300, and if you are a GMC customer the best complaints phone number is 1-800-462-8782. The head office address for General Motors Company is P.O. BOX 33170 Detroit, MI 48232-5170. 

General Motors has various brands under one roof like Chevrolet, GMC, Opel, Cadillac, Vauxhall, Holden, Baojun, Wuling, Jiefang. Mary T. Barra is the current CEO of General Motors, she is the first female CEO in a major automobile company in U.S. history.


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General Motors Contact Information

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  • General Motors headquarters address

    • 300 Renaissance Center
    • Detroit
    • MI 48265
    • United States
  • Company website

  • 1-800 phone number

    1-800-222-1020
  • Better Business Bureau rating

    A
  • Customer service hours

    Monday – Saturday, 8am – 9pm (EST)

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Top General Motors Complaints

Browse more than 121 reviews submitted so far

20

I gotten a letter from General motor about my 2015 suburban truck. The letter stated there been problem with brake pedal. I had been having that problem already when I bought my truck may of last year in November the same year I taken my Dale Earnhardt Chevrolet to have my brake check I was having problem the brake pedal is hard to push like truck wouldn’t stop. I got charged $723.00 for that when the letter stated for me to take my truck to any GMC dealers ship and the cost of the parts and labor I will not be charged . I drop my truck off on 5/13/2019 they kept my truck for a day . I don’t think that I was treated fairly and shouldn’t have to pay for something that wasn’t my fault.my cell number is 850 210-4882! Thank you!

20

Over charged for a service repair that was not fixed.

20

I have a 2008 GMC Sierra truck, and the 5.3L that is being replaced at around 123115 miles. I have taken care of the truck. The problem is I'm replacing the engine now, and will have to replace the engine again due to the LH6 with the active fuel management system. Is there an engine that can go into this truck that is not trash and doesn't have the AFMS in it. As a long time GMC fan please don't make your product cheap. My problem is simple why pay almost 8,000 dollars for an engine that will destroy itself around 95000 to 100000 miles.

20

I bought a 2018 chevy tahoe in Dec 2018 and its been in the shop for 5 weeks- it was bought at Friendly Chevrolet in Dallas TX and they are saying Gm does not know how to fix it- apparently there's an issue with the software so I'm paying for a vehicle that's sitting on their lot!: Not a happy customer

20

Purchased a new 2500 crew cab Silverado ltz first week of May went on a trip Mother's Day weekend and the left front tire separated at 525 miles went approximately 60miles further after putting the spare on left front and developed a severe vibration in the rear ,took it to the dealer Cheap Chevrolet the next day said they didn't see anything wrong with rear tires but I insisted on a road force balance on the remaining tires would only do the rear tires there are knots on all tires and all have the same date code except for one still waiting on a solution for the problem I obviously can't deal with Cheap tried switching dealers to no avail have had to cancel several camping trips because it is unsafe any help would be appreciated, case number 9-5240232944

40

I purchased a 2019 LD Silverado in Late April or Early May. On the window of the my Truck it states 6 sense but for some reason it was took off of the Truck and we were not told . My wife figured it out and she called the Salesman to let him know and she was advised to bring the Truck back on the following Tuesday. When she arrived that salesman was off and she was told to talk to another salesman and he stated that they didn't have any 6Th sense available. I have called the Salesman Texted him and still haven't received any response. I signed forms stating that nothing was took off of the Truck. The Dealer Earnhardt Chevrolet is located in Chandler Arizona. I had purchased a 2014 Silverado there when it was under Thoroughbred Chevrolet and I was treated 1st class. Something needs to be done or will get some outside assistance. Thank you for your time

20

Dealer unable to locate discontinued parts to repair problem for my 2005 Buick Lacrosse - need shift cables, upper and lower
GM # 15873760 and 15873759. Can anyone help me?

20

Lost Key-----I went to Davis Cheverlet in Lexington,NC to have new key made....they charged me $65 for a key but the man gave me wrong code # so therefore that key didn't work...had to call a locksmith to make new key with right code#...he charged $140.....the man at Davis Cheverlet says you have a NO key refund policy but there is not a sign posted to this fact...I am an elderly person on a fixed income and cannot afford to loose or be cheated out of any money.....if he is employed by GM he should be more educated on the different key code numbers..not my fault the key didn't pick up code...

20

Hello,

I am an experience salesperson for the GM Brand. I decided to pursue a personal business venture that centered around my vehicle. GM's Chevrolet has introduced a Blazer RS which supports my needs fully before adding the necessary aftermarket additions.

More specifically, I desired to work as a licensed security officer who's company provides constant on-site presence. Which meant, that other than the high profile work details which would require the rugged capabilities of the vehicle to operate in mountainous and undeveloped terrain, me and my co-operatives were to 'work out of our vehicles,' as to be able to be constantly on site. Our "lodging" would be in our Blazers. The vehicle supported our ability to do this, and also have an 'equipment bay,' as well.

Enter Andean Chevrolet. I initiated my presence at the dealership after watching 13 minutes fly by while I stood smack in the middle of the showroom, by yelling, "Who wants a fresh up!?" Taking homage to my 6 years as a car salesperson myself. I developed a very good first day relationship with the salesperson who answered my call. I came back days later to express my unique needs as a buyer. Because I decided to keep my business at present listed as a sole proprietorship (a measure that enables the up most business security and client confidentiality), I would not be able to appeal to Chevrolet with options to purchase vehicles as a business with an EIN. The second visit placed me in front of Sydney Gann, a seller from other dealerships who has an extreme problematic reputation within our close knit community here in Cumming, Georgia, who dismissed my needs and was extremely stand-offish in her approach which finally yielded her to say that I am not of priority and that she is the final decision maker and has chosen not to allow me to examine the Blazer up close and have more multiple visits to learn more about the vehicle that goes way beyond the scope of a standard buyer selecting a POV (privately owned vehicle) for the family.

It is the requirement that I make close coordination with the shop that works with turning certain vehicles into patrol vehicles. Andean's Sidney did not desire to see my needs as valid in this area after I appealed to her to ask a manager above her to help me receive the engineering specifications of the vehicle and vehicle's engine, in order to apply the appropriate supercharger and add-on Law Enforcement patrol equipment to the Blazer. I also expressed personal ventures with Wildlife Photography and that the vehicle as set up for private security work, would also suit for this personal interest of mine. She outright refused to bring my needs to the attention of her superiors and expressed no desire to do so.

I spoke to her superior Frank Reynolds, the General Manager of the dealership about the interactions, where he did not validate my concerns or unique needs within purchasing the vehicle. In purpose, I decided to express that my need to purchase the vehicle would be 12 months out after a car accident settlement ended. In honesty to you, my desire to purchase would run many months sooner, but as I former sales rep, I know how to test the management and their willingness to negotiate well on, "first pencil." Mr. Reynolds and Ms. Gann failed this test.

As a salesman and as a consumer, I know quite well what to look for that would allow me to be brought into a dealership, and I also know what to look for that would allow me to leave. Mr. Reynolds did not express any concern in resolving the issues I brought forward, which were fewer than actual wit Ms. Gann. I decided not to do so, after Mr. Reynolds has expressed the comments that verified Reprisal, Retribution, and Retaliation within my conversation to him about my experience thus far. The conversation ended with my expressing Andean Chevrolet will not earn my business. Ford has a product that is marginal in comparison to the quality and stoutness of the Blazer for my business.

If the conversion costs are not higher than the cost of retrofitting the Blazer as my patrol vehicle for my business, I will move towards a Ford Explorer. The onset of this business venture and selecting my work vehicle actually landed oddly enough on a Nissan Murano. I was able to work uniquely with Nissan who provided me with the vehicle specifications from the engineering department to validate the Murano's capability of accepting the modifications I needed to place on the vehicle. The Murano's engine is the same V6 used in the GTR (performance car), so I know and it was verified that it was turbocharger-ready; among other things. When I heard news of the Blazer, I decided to move my interests to the Blazer. After my conversation ended with Mr. Reynolds, I engaged in a tactic that I learned from my days as a Defender in the Military. I casually and quickly left Mr. Reynolds' office, waited about 10 seconds, and peered back to see his resolving body language that we all present after handling these kinds of conversations. His was walking out of his office, moving down a hallway with a, "what a moron" head shake, and a "not worth my time" dismissive hand gesture.

I was never allowed to contact the ownership of executive direction of Andean after many attempts to ask for audience with these persons, as to again lesson the potential of misbehavior from what is already a storied belligerent leadership at Andean. They are notoriously known in North Georgia as the problem dealership not to purchase a car at. I still decided to give Andean a chance as I am strong with the notion of developing all sorts of good relationships within my community. Especially that my unique business has me function in the city of Cumming, the city that supplants Andean, and Forsyth County, the county which Contains Cumming.

With complete dissatisfaction, and extremely relieved that I did not move further into the purchase process with Andean, I reached out to the operations manager of the dealership Mr. Joseph Otwell, who I knew was of ownership/director of the dealership who also was disinterested in my comments of the bad experience. I expressed to him my negative experience, told him that his dealership is notorious for bad service, so bad that there are many legal actions in prayer for injunction relief, that he will not be the recipient of my business. I also expressed that I will be speaking in detail about my experience to GM, which I am now learning would not engage in corrective action with Andean. This is surmounted with Mr. Otwell's expressing to me in his unique way that GM will have little to no intervention with Andean Chevrolet Dealership, and also with the history of reports of the disparaging behavior that the dealership has historically engaged in within our community.

I do desire to still move forward with even more detailed discussion into this account, thankfully, I know well not to purchase from Andean, but also believe with my conversations that my purchasing experience would have been predatory in nature anyway.

Thank you for your time, I'm quite sure this complaint of mine will never be exercised, But now there is record of it:

Gene Barbara

20

I can not even give one star that is beyond high,
I bought a brand new 2019 Terrain with 2 miles on it traded my paid off Equinox LTZ. April 20,2019
Not even 1,600 miles or a month of having the vehicle the transmission blew. On May 16,2019
Than GM financial said I did not make my payment for May.
When it shows on my GM financial account the payment was processed May 12, 2019.
I was bounced around on the phone for over 2 hours.
Was told they could not do anything about it. I have not had possession of the vehicle since the tow company took it back.
Lastly I get a person from India who can barley speak English assisting me here over in America.
How funny is that when they just laid off and let go of all their American Employees.
This company has become a joke my entire family has worked for GM since it opened.
Hate to say it but I am the generation to cut ties after this experience.
Thank you for not doing the quality inspection on the vehicle before releasing to the public.
Also thank you for potentially jeopardizing my life and many others.
As you can see. I am a Insurance adjuster and my vehicle is not the only one to do this at similar mileage.

So I hope word spreads of the poor quality you are producing and your terrible CEO who is cutting people and screwing over the nation.

Sincerely, Justize
Of Michigan
Home of the big 3

20

I am having problems with a GM Dealership in Boardman, Ohio. I have a final meeting on Tuesday morning, May 21. If I continue to get the run-around with them, to whom do I file a complaint ? Briefly....I had to haggle over a monthly lease rate. I hate these games. Then I agreed to a vehicle I was told was in stock, then would be ready to drive off the lot in an hour. Then I'm told it was already sold. Then I'm told they can't find another one. Ridiculous !!! I'm trading in a Trax AWD.....they are pulling a fast one on me saying they didn't know I had an AWD and trying to give me a Front Wheel Drive instead. As I mentioned, my meeting is Tuesday.....if they don't make good on their offer....I need to file a complaint. So please let me know the procedure.

20

We took our 2012 GMC Terrain to Todd Wenzel in Davison Michigan they tell us it would take two or three hours to Define the problem they never got back with me.I need my car for work . The service rep tells me he will call me an tell me what the problem is but never dose. This has happen more the once an I'm getting fed up with it.

20

I have a2019 cad xt4 theatre is a problem with the seem to turn on and off the ac or heat this will the 3 time I am going to briening it in to cad Maury cad

20

I Got Duped at
Ray Laethem GMC
17677 Mack Avenue
Grosse Pointe MI 48224

I received a letter from Ray Laethem with an offer to pay off The rest of my lease of 3 months if I purchase or lease a new car from Ray Laethem. On April 26, 2019, I went to Ray Laethem and I told Bob Hunwick, I have a budget of a payment not to exceed $250.00 a month for a Lease. We talked about 2 different cars the Buick and the Terrain. The Buick was way out of my price range and the Terrain has different models. The model that we settled on was the one with the safety package. I took a Terrain for a test drive and I liked it except for the color because I wanted a Black Terrain so we made a deal and Bob Hunwick was so happy for me in my selection and he explained a little about the safety package and said that I'm going to love it.
Bob Hunwick said it would take about 2 hours to get my new Terrain ready and that I should go home and come back in about 2 hours and that he would have all the paperwork ready for me to signed, when I returned and signed all the paperwork Bob Hunwicks assistant Lauren walk me out to my new Terrain to show me a few things on my new Terrain and how to operate them.
When I left I was watching the mirrors trying to get someone in my blind spot so the safety feature would kick on and nothing happened, it was obvious I didn't have the safety package that I was told I was leasing. I had to return to the dealer on Monday April 29, 2019 to give them the original gas cap for my returned lease so I asked the Bob Hunwick, I thought I was leasing the Terrain with the safety package, Bob Hunwick told me to keep my payments low I couldn't get that package but Bob never mentioned that when I was signing for the Terrain that I thought I was getting with the safety package. I was so excited when I thought I was getting the Terrain with the safety package that I wanted and now I am so disappointed that I got tricked into buying a SUV That I probably would not have bought in the 1st place if I knew he was selling me this model without the safety package.
I got an email for a review of the dealership and in my review I wrote, I would never return to this dealership unless I absolutely had to. The sales manager Tom King contacted me by phone and it was hard to get together with Tom King by phone so he sent me an email. I explained to Tom King what had happened and the deal I agreed to and the deal I got and nothing was resolved ( please see pictures of email with Tom King attached) I am stuck with a GMC Terrain That Bob Hunwick picked for me Instead of the GMC Terrain that I picked and wanted. I got the old switcheroo and I also got 3 years of a reminder that I got duped.
I absolutely hate this SUV because of what it represents...I have leased most of my life but they were all Chevrolet Cars and SUVs and have never experienced this type of transaction in my life. I have always received the vehicle that I wanted and expected from the many different Chevrolet Dealers I have visited and purchased from.

Here is the email with Tom King, on next page

Ann Gatto
43322 Summit St.
Harrison Township, MI 48045
(586) 344-2620
gazoo1422@gmail.com

20

To Whom it Concern:

Case # 9-5090299285

My wife's 2016 Equinox is an oil guzzler! My wife and I have been trying to have someone return a call from GM for a long time now. The engine was rebuilt once. This car as never stopped using oil!
We have jumped thru all GM's hoop twice now! Rhinelander GM said for us to contact GM and let the know the oil consumption test is done again. My wife and I have emailed, I have called. There has been no return communication's! Funny there was no problem taking our money when purchased, You don't stand behind your product or workmanship afterwards!

715-216-0855
dcurran@antigoschools.org

Dave and Gail Curran

20

I bought a new 2013 Silverado and at 58,000 it had a bearing going out the dealership said they didnt know when it would go but they would sell me a 2014 siiverado and it was suppose to be a certified used truck but it had electrical problems so they gave us our money back IF we bought a new truck, which we did now this truck is a 2018 and it has a noise coming from under the dash , which I recorded because the service manager cant hear it so when I took it into the dealership which is Firelands Chevrolet Norwalk,Ohio they listeened to it and laughed and said it sounded like Chewpaka under my dash . .. I retire from GM and Im not happy this is the 3rd silverado in a row with issues and I get laughed at NOT FUNNY..i JUST WISH i COULD GET MY MONEY BACK A BUY A DIFFERENT BRAND.. My whole family buys GM because of me and now a couple have gone to Ford and Chrysler ...

20

I received a letter of a recall for the passenger airbag in my 2007 Saturn Sky Redline. I took the automobile to the assigned dealership, Pine Belt Chevrolet of Lakewood, 1088 Rt. 88, Lakewood, NJ 08701. My car was returned to me with a symbol of the airbag on my dashboard as soon as I turn the car on (It was not there prior to taking it to the dealership) and it does not go off. Also, the words Service Air Bag comes on, and that too was not there prior. I brought this to the attention of the person that I dealt with at the dealership, and all he can say, there's something else wrong. How is that possible when I didn't have that problem to begin with. Please Help!

60

I have a 2014 chevy Silverado my condenser for my AC went out $1200 for repair I see that there is a lot of chevys with the same problem looks like to me this should be covered by a recall. with all the complaints if the condenser is defective in these trucks

20

I have a 2016 Chevy Silverado C1500 VN#3GCPCREC2GG297999. I have to replace the transmission according to Rick Hendrick's Chevrolet here in Buford, Ga with low miles on it. My company is Water Works and I have purchased nothing but Silverado's and this is my 9th one with mostly no problems, at least nothing as expensive as replacing the transmission.

I want to see what can be done for such a dedicated Chevy trucks users for so many years. They have been very good work trucks putting many miles on them with little problems.

Please se what can be done and thank you for your time and consideration to this urgent matter. My truck is out of use for now.

Kevin McNamara-Owner
Water Works Pressure Washing Company
770.714.7283

20

I have 2 complaints regarding the Champion Chevrolet Dealership in Howell, MI. The first one is the service department. We had taken my daughter's car in because of an electrical issue. They replaced a solenoid and another part not required for electrical issues and charged us $1,200. Two days later same issue. Brought it back in and they fixed the same solenoid for no charge. Two days later same issue. On our third trip back to the dealership they finally said it could be the battery. We took it home and replaced the battery ourselves for $150 and haven't had a problem since.

The body shop. Took the vehicle for repair after being hit in a parking lot. Had we not already had the estimate before the electrical issues would have never went there. Were told they would contact us when we dropped the vehicle off as to how long the repairs were going to take. No phone call. I had to call them the next day. At that point, they still didn't have any information. On day 3, I contacted them and was told it was going to paint and should be done on day 4 or 5. No phone call. I had to contact them at the end of the day on day 4 to see what was going on. They then said it should be done later that day. When we picked the vehicle up, all of the change in the vehicle was missing. They claimed they didn't take and watched the tapes and didn't see the porter take anything but also stated that when it was outside someone could have taken the change. The vehicles aren't locked outside??? Everything inside the car including in the console was moved around and the damage was to the outside bumper. They also cleaned the windows and made them very foggy. After contacting the body shop manager to complain, he was quite abrupt and rude to my daughter (who was not very nice back to him) and basically told her never to come back and good luck there are other shops out there. When I spoke to someone in the body shop, he made it sound like $15 in change wasn't a big deal and other people leave more expensive items in their cars. I agree her attitude didn't help the situation regarding her missing money when she spoke with the body shop but am very disappointed in the fact that 2 different departments in the same dealership are run so poorly.

When we were looking for cars 13 years ago, we went to this same dealership and were not treated nice by the sales team. We thought we'd give it another try. We will NEVER go back and will make sure the service we received is well known. As the body shop manager said, "Good Luck there are other dealerships out there."

Super Dissappointed!!

20

You Guys Fired Me Because I’m Young Black With Tattoo’s With Dread Locks , I Did Nothing Wrong For You Guys To Fired Me I Was innocent In The Situation And Harass After I Told The Supervisor’s About The Guy Getting Mad At Me And Snapping On Me About A Broom , You Guys Didn’t Even Talk To Me About The Situation , You Guys Just Automatically Thought I Was The Aggressor And Fired Me And Not The Guy Who Snapped On Me & The Girl Who Harass Me After The Situation Was Brought To The Supervisor’s And Handled , It’s Okay I’m Taking This To Court And I’m Going To Sue Leadec & GM Because It’s A Lot Of Under The Table Stuff Going On With Leadec And The Company Treats People Like Animals , And Cheryl knew All This Stuff Was Going On With Leadec Before She Even Interview Me She Knew That Leadec Was A Terrible Company So She Ain’t Making It No Better , I Won’t My Last Check And I’m Talking To My lawyer The First Thing In The Morning See You Guys In Court . [ wentzville GM]

20

Shame on General Motors when they know they have a defect that causes catastrophic damage in the amount of over $12,000 on a pick up only two months out of warranty and 77,000 miles and do nothing about it. Putting people’s lives in danger by stranding them in the Arizona desert pulling a fifth wheel with no way to get help. Then on top of that the vehicle is towed by GM request to local dealer in Arizona where we are overcharged with overlapping labor so our extended warranty won’t cover all the charges. Went to local dealer when we got home and they verified the overlapping labor charges. We called dealer in Arizona and they refused to call back to resolve issue. The representative we spoke with at GM refused to help us, take any responsibility for the defect or the bill at all. It says on line they want their customers happy. Doesn’t appear that way to us.

20

Hi, Joe here , im a college educated 56 year old male trying to buy my fourth new gmc.dealer ads are tremendously misleading as regards to pricing.Quirk gmc in Manchester leads the pack. Christ himself wouldn't qualify for the incentives sneakily offered.The salesman was ok Karl wobrock, The sales manager mike did not want to sell cars today, it could be why 5 salesman milled around with nothing to do.I tried to buy a 18 denali pickup but after driving 2 hours each way I still have my 12 sierra.Just please let it be known I came up 3000 over their internet special price nobody will get and still left empty handed. I have bought 3 new sieras and a demo Silverado back in 97. I went in to purchase and drive home today, not just shopping. Thanks for listening. I don't like fords,nobody likes dodges,I wanted to stay brand loyal with gmc , maybe ill go look at Toyotas I hear they are selling well.

20

I've been a customer for many year's personnel and through my company Allied general mechanical, a Detroit based company the past (5) or so years i have purchased a large number of vehicles vans and pick up trucks all new from Buff whelan Chevrolet 18 mile van dyke,
Jeff Caul has been my sale's person.for many years 2015 i had a incident with my 2012 silverado pick up truck it had continuous transmission problems and then after taking the truck into the shop several times
finally i had a catastrophic failure at 123,000 mi, and truck barley out of warranty and with my service record Buff Whelan worked with me on a new truck, talking me into a much heavier duty.
At that time i purchased a 2015 silverado 2500/HD with a diesel motor LOVE the truck, had a few recalls a couple of problems hear and there mostly emissions problems DEF tank repast at least (2) times injector for after burn? @ 132,000 miles i had engine problems at the tune $3,600.00
in February of this year. OK... Now yesterday 4/9/19 truck wouldn't start had towed to Buff Whelan left over night.
today 4/10/19 was told that i need a complete upper motor replacement at the TUNE OF $12,000.00 and two to three weeks to complete.
I am NOT HAPPY with truck NOW!!! i have always kept up on my maintenance oil changes ect. and this happens. the money this truck has cost me it is not worth it. i will never buy another diesel pick up truck again!
I am a really good customer and i need you to look into this madder. I need some relief on the cost of this repair.
vin # of my truck is 1GC2KVE88FZ120499
Please Help i cant be without a vehicle contact me at Email agsboilerrental@aol.com or on cell please let me know if you can help a good customer!!
thank you
William Ehlert phone #313-570 6509

20

April 8, 2019

Kori Matherne
817 S. Fashion Blvd.
Mr. Joe Jacuzzi Hahnville, La 70057
Executive Director, Brand and Product Communications (504) 251-3014
General Motors Corporation kmsm24@gmail.com
Consumer Complaint Division

P.O. Box 33136
Detroit, MI 48323-5136

Dear Mr. Jacuzzi,
Re: Complaint #8-4882185678
#9-5105563512

On July 3, 2015, I purchased a 2015 Chevrolet Tahoe LT (VIN# 1GNSCBKC6FR727366) from Best Chevrolet located at 2600 Veterans Memorial Blvd, Kenner, LA 70062. Unfortunately, the vehicle has been a huge disappointment and unsatisfactory ever since for a few reasons. The first issue has been water leaking in the vehicle on the passenger side. The leak was first noticed in 2017 while the vehicle was still under the manufacturer’s 36,000/3yr warranty. The issue was obviously not resolved and water was discovered again outside of the warranty. Though I purchased the extended warranty at the time I purchased the vehicle, the extended warranty company will not cover water of any nature. I brought the vehicle back to Best Chevrolet and paid for the repairs this time. The issue again was not resolved and the vehicle has been back to Best Chevrolet six times for the same problem to which they are unable to fix. Their next step to resolving the issue is to take the vehicle to their body shop, Cadillac of Metairie, at my expense again and have them take the whole front end of the car apart. I do not feel I should have to keep coming out of pocket to repair an issue that came from the manufacturer to me in this condition. The second issue with this vehicle is the StabiliTrak that comes on randomly and disables the vehicle in the middle of driving. This has happened approximately 4 times and has been brought to Best Chevrolet to look at, to which they are unable to “duplicate” the problem or repair it. There has also been an issue with my screen, which was replaced once but still acts up occasionally. In short, this vehicle has been nothing but problems and headaches from day one. The 2015 Chevrolet Tahoe is also listed as a Consumers Reports worst year vehicle, so that tells me these defects are known to the manufacturer. There are also numerous blogs regarding the water in this vehicle.
Ordinary wear and tear could not account for these problems so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I have attached all of my work orders for the life of this vehicle showing all repairs that have been made to the vehicle unsuccessfully.
This vehicle is a safety hazard due to the random disabling of the vehicle, especially while driving at higher rates of speed. The mold/mildew in the vehicle caused from the water sitting in the sweltering New Orleans heat for almost two years is a definite health hazard to myself and any passengers I may have in my vehicle. The inconvenience of having to continuously bring my vehicle back for unresolved repairs for weeks at a time has affected my job also. As I am sure you can appreciate, I rely on my vehicle and this vehicle has been less than reliable.
I have contacted General Motors and have two separate claim numbers because the first girl I spoke with (Rebecca – ext: 5910069) could not resolve anything for me and closed my case, therefore I had to open another case. I have been trying to get something resolved through General Motors via telephone since November 2018 with no luck. I have been asking to speak with a supervisor since January 2019, again, no luck. Unfortunately, the customer service representatives at General Motors have been less than cooperative, helpful or informative. No one wants to listen to my issues or offer any relief or resolution.
To resolve the problem, I would like for you to buy the vehicle back from me. At this point, I no longer want this vehicle or the headaches and inconveniences that have come with it. I am unable to sell this vehicle on my own due to the negative reports on Carfax and with the dealership, along with its unresolved problems. I am stuck with this lemon and it just doesn’t seem fair to have such an awful experience with a vehicle that cost me $65,000! I have started the process of seeking help through the BBB and the Attorney General’s Office along with this letter to you as a last ditch effort.
I look forward to settling this matter amicably. If, however, this matter is not satisfactorily resolved by 6/1/2019, I will continue with further action to resolve the complaint through the Department of Commerce or through the courts.
Thank you for your anticipated assistance in resolving my problem. I look forward to your reply and resolution. I can be reached at the above address, phone and email.

Sincerely,
Kori Matherne

20

My 2016 Chevrolet trax is leaking I took it to performance motors Elkins Wv They replaced the windshield Took my soaked carpet out & dried it did a very poor job putting carpet back in It rained my carpet got soaked again not a little wet but soaking wet Took it back to garage the said they sealed the windshield and in that process they messed up the strips on top of my car So today back to the garage for the strips to be fixed In the mean time it has rained & once again my carpet is soaked so they are suppose to try to fix it again & do something with my carpet I think I should have new carpet put in as this carpet looks awful & I would like my leak fixed I bought a new vehicle and did not expect this much trouble & such poor
Pamela Gifford
Elkins West Virginia

20

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles. So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car. the actually first fiugre was 6300 but GM provided the needed parts but I paid so much for the service that I feel like i got screwed...I have tried to talk to the General Manager to no avail and am wondering why it is so costly to have work done and most of the items that I paid for were itesm that I complained about prior to my car going out of warranty a warranty that should have been honored to to 74000 miles since I got the car as a demo and those miles were on the car when I got it...so at this point I would never receommend Tom Peacock to anyone the Manager over the Service department is not one that should be in that capacity because he is all about the dollar and not the customer service.

20

bought car at carl cannon.after purchase seen on window sticker was charged for pin striping .car has no pin striping.have e mailed salesman several times with no response.have e mailed customer service rep several times with no response. have e mailed dealer contact e mail with no response.is this how chevy does buisness

20

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA. I have had nothing but problems with my vehicle. I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say. I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving. I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town. Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car. My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with my children and it slowed down to 20mph which thank god I was not on the freeway or on a busy street for again a software update. I would like for GM to take this matter seriously and find a resolution for these ongoing problems I am having. I am afraid that because of these issues it will one day cause an accident. I am also an expecting mother. please put yourself in my shoes. I have multiple receipts from all my visits to the dealer in which they have had to put me in multiple rentals. this is unacceptable especially it being a new car. I feel that I have a lemon on my hands and not worth the money I have invested in it. I would love for someone to reach out to me and find a solution for this matter. thank you.

40

I PURCHASED A 2019 COLORADO Z71 WITH THE 8 SPEED TRANNY 11/30/18 AND RIGHT OFF THE GET GO I EXPERIENCED A TRANSISSION SHUDDER. I TOOK IT IN FOR SERVICE ON 3/5/19 AND WAS TOLD THEY WOULD HAVE TO CHANGE THE TRANNY FLUID WHEN IT COMES IN. IF THAT DOESN'T WORK THEY WOULD CHANGE THE TORQUE CONVERTER. I CALLED 3/28/19 AS TO WHEN THEY WERE GOING TO CHANGE THE FLUID, BUT THE SERVICE MANAGER WAS OUT. TODAY THEY CALLED AND SAID THAT THE OUTSIDE TEMPERATURE MUST BE AT LEAST 75 DEGREES IN ORDER FOR THE MACHINE TO WORK PROPERLY. WHAT IN THE WORLD ARE THEY DOING ? I'M TOTALLY UPSET WITH MY PURCHASE, THE TRUCK ALMOST CONTSTANTLY VIBRATES AND IS VERY ANNOYING. I AM SO UPSET AS I ALWAYS TRY TO BY AMERICAN MADE PRDUCTS AND NOW , I COME TO DICOVER THAT THIS ISSUE HAS BEEN A PROBLEM FOR YEARS.

20

I purchased a brand new 2015 Chevrolet 4X4 Z71 in 201r with basically 0 miles on it. This truck has been my baby since day one. I have taken the ultimate care of it. I know that I cannot afford to purchase another vehicle and I am on disability now. I am also a USMC veteran from 1984-1992

On or about 2/22/18 My 2015 Silverado was passed by a Semi/Tractor trailer on a flooded road area (I was at the very edge heading in the opposite direction as the Semi) The big truck caused the water to blow over the top of my truck and in through my air breather and flooded the entire engine with water. Obviously, my truck died. I contacted Castle and sons towing to get them to come and get my vehicle. When they showed up the water from the roadway had surrounded me for quite some ways. The driver did not want to take his tow truck into any water not knowing how deep it might be. Another semi with a car hauling trailer was driving in the same direction I was going, and the driver stopped in the water and offered to pull my truck through the water to dry land on the other side from where the tow truck was located. I said yes. The driver got out of the cab and stepped onto his trailer without getting in the water. He hooked a chain to the tow hook on the front of my truck and through a hook on his trailer. He pulled me very slowly to the other side where I pulled off to the side of the road. (thank God for friendly truck drivers) I then talked to the tow truck driver and had him go around the block and get the truck loaded onto his flat bed tow vehicle. To my house. While at my house the same day 2/22/18 I looked the truck over and pulled the air filter out and it was dripping full of water. At that point I contacted Royal Chevrolet in Coldwater and explained the situation to them. I then had another one of Castle and sons tow trucks take my truck to Royal Chevrolet (That is the only local Chevy dealer near me) I had heard stories about Royal Chevrolet in our town and even from my own Father who Passed away since then. To not deal with Royal Chevrolet for anything. I took the stories with a grain of salt and left it at that.

For some untold reason I thought to contact Geico my insurance company about the situation. I did not think that they would cover any part of the situation I was in. They stated to me that yes that would be covered under Comprehensive on my policy. So, they assigned an adjuster to the claim. The adjuster contacted me within a couple of days after that (I cannot say with any certainty what the date of the 1st call to Geico was) and wanted to set up an appointment with me to come out and check out the damage to my truck. The call to Geico must have been sometime shortly after 2/24/18. (the document that I have states 2/27/18 I received a letter from Geico about an open claim) I informed Hank that the vehicle was currently at Royal Chevrolet and I gave him their contact information so he could set up the appointment. The paperwork that I have from Geico stating 2/27/18 the claim was opened. It also states that Hank came to my residence to survey the Damage. The vehicle was not at my residence on 2/27/18 it was at Royal Chevrolet. This Estimate record shows that #1 the odometer on the vehicle read 97,587 miles on it ( this will be pertinent later in the log) it also states that the battery on the vehicle was dead (you cannot check the mileage on the vehicle with a dead battery this mileage will come up again later in this log) Geico had as of 2/27/18 given Royal Chevrolet the approval for tearing down or otherwise looking at how extensive the damage was. It was approved for a total of 2.0 hours @ $70.00 per hour then it shows calculations of my $500.00 deductible would make the approval for a negative $360.00 for whatever that is worth. Geico had on this documentation given Royal 3 days to complete the inspection part of the claim So already the truck had sat for 5 days approximately waiting on getting that approval from Geico. Royal stated to me on the phone that the Engine was cracked, and the oil pan was cracked, and the engine would either must be replaced, or the vehicle totaled. I am stabbing in the dark at this point but potentially prior to telling me this information they had already sent the information to Geico. From the date that is on Geicos paperwork 2/27/18 to the date when Royal sent me an official appointment E-mail 3/6/18 so Feb is a short month with only 28 days in 2018 it took approximately 5 days to review the approved Estimate from Geico to getting an actual date that Royal would start on the diagnostics part of the process. Keeping in mind that the vehicle has set since 2/22/18 It is now going to be 3/6/18 before they would do anything with it. On the phone with a Rep from Royal Chevrolet they stated that they would get an estimate around and sent to Geico ASAP. I did not see that specific detailed estimate. Again a few days went by and I had not heard anything from either Geico or Royal Chevrolet. I contacted Royal and inquired as to what the status was, they. This call would have taken place somewhere near 3/7/18. On or about according to Hank on 3/8/18 he was going to Royal to take photos of the damage. Sometime between 3/8/18 and 3/14/18 the decision was made by Geico to put a used engine in my truck instead of the original quote I was told stated a new engine was quoted. From the math that I did with what little documentation that I have received at this point would save Geico approximately $1,200.00. During this timeframe I filled out a survey on line about Royal Chevrolets service. I was not happy already. I had made a statement in the survey somewhere to the effect of not having a vehicle to drive since 2/22/18 On or about 3/15/18 I received a call from a Lady at Royal and she asked me why I had not said something sooner about not having a vehicle. I told her that I had stated this to both Shop supervisors at one point and they never said anything about it after that. Within 30 minutes this Lady had me in a 2018 Colorado as a vehicle to use. She also apologized (that was very nice of her, but I had just set around from 2/22/18-3/15/18 with nothing to drive. Later I looked at the bill and it appears that they probably charged Geico for the rental. That I am not certain of. The worst part of this situation that no one had any control over was the fact that the clutch went out on my wife’s car on 2/23/18 so we literally had NO VEHICLE.

Ok back to where Geico determined to put a used engine in my truck to save Approximately $1,200.00. The used engine was purchased from a company called LKQ (I had never heard of them prior to an issue we will get to shortly) for the Sum of $2,485.00 this is stated on part of the copy of the final receipt that I have. It also states on the invoice that I have list price: Core=$1,200.00 Then in the next column it sates Unit Price= $100.00 and in the 3rd column it also states $100.00 It appears that the 3rd column is maybe the total column it does not state that above the column but I guess a normal idiot would figure that out. It also states on Invoice# C2CS555863 that the mileage on the truck is 52,498 Miles that was dated 3/19/18. On another invoice that I have from Royal it shows less than a month later the truck has 98,796 miles Somehow that truck gained 46,298 miles in less than 30 days? This I do not understand at all.

As to the savings putting a used engine in the truck as opposed to $1,200.00 more for a new one. There is a price list on the invoice of costs that they had to put into the used engine when they got it. This list includes items such as Bolts, Gaskets, Seals, Etc. the total amount they put into the used engine was $882.52 so the actual savings of a used engine as opposed to a new engine was $317.48. At any rate the total bill with everything that they had done was $14,310.00 as I recall. This was for the engine replacement only.

Next issue: on or sometime near 4/1/18 There was an issue with the Silverado again. Had to have it towed to no other than Royal Chevrolet. Having issues with the truck wanting to Idle correctly and a major loss of power, Smoking, traction control light came on. The check engine light came on and was flashing so I immediately pulled over and shut the truck off. Tow truck confirmation# G163618092 Bills professional towing Geico had called them to set up the tow. I rode with the tow truck driver once again to Royal where they had a loaner/rental already ready for me. Royal Chevrolet was to call Geico to see what they should do. On 4/3/18 I called Royal I had expected him to call me prior to this. As of 4/3/18 Royal had not contacted Geico yet. (there was hopes that due to the fact Geico determined that a used engine in the truck that there would not be a 2nd deductible to pay) 4/4/18callede Royal around 10:30 AM Left a message for them to call me with any info they may have. Around 3:30 PM I called again and spoke with Royal. They had scanned the vehicle and determined that they needed to do a leak down test on #4 Cyl. 4/5/18 Waited for a call from Royal to see where they had found the Cyl. To be leaking. Did not receive a call on 4/5/18 I did not attempt to call them (expected as usual to get no answer or a voicemail box that no one checks) 4/6/18 It was determined that Cyl#4 had a collapsed lifter. It was determined by Royal that they would replace all Active fuel lifters on the Right side of the engine. Prior to doing anything they had to have Geico’s approval for the additional cost. 4/6/18 People that they purchased engine from (Geico) would only authorize $50.00 an hour and Royal charges $100.00 an hour. Also, Royal attempted to get Geico to pay the other $50.00 per hour. This I had found out on 4/6/18 Directly from Geico.

4/7/18 (This was a Saturday)

Obviously 4/8/18 was a Sunday so there was no contact on that day.

On 4/9/18 I contacted Royal (I knew they would not take time out of their day to call me) at approx. 10:30 am I spoke with Royal and they stated that they just received the approval from Geico to proceed. Now the parts would have to be ordered and waited on.

4/10/18 Called Royal at around 10:55 AM to see what was happening with my truck. I was informed that they had a lifter stuck and they were attempting to get it out so they did not have to replace the entire engine again (I am not sure why they waited until the day the parts came in to pull the old parts out so is all they would have to do is assembly) attempted to contact Royal and talked to receptionist and she attempted to get me through to shop. After 10 minutes on hold I tried to call again. I was told it may be done today but maybe not. They would try. I called back around 4:30 PM to see what the answer was. The answer was that the tech that had worked on the truck wanted to keep it overnight so he could test drive it prior to letting it go. They told me to call back on 4/11/18 around 10:00 AM.

4/11/18 At about 10:00 AM I called Royal to see how things had went with the test drive. Finally, I was told I could have the vehicle back at noon on the 11th. Again, this was over a 10-day period that they had my vehicle.

Yes, there is more.

On or about 6/7/18 Driving into Coldwater for an appointment going down my road came to the curve and slowed down to below 25 MPH went around curve and attempted to regain normal speed. Push gas pedal RPM’s went up, but speedometer did not. Truck was dead alongside the road again.

Contacted towing company again. Had them tow it to none other than Royal Chevrolet. I had already contacted Royal to let them know it was on its way and what the situation was. (I knew without much doubt that the transmission had died).

They stated they would schedule it in. Schedule date was set for 6/11/18 they took the vehicle in and they attempted to move vehicle forward and back. Upon initial try according to tech that was working on my truck it did move and then the transmission pump started to make noise and vehicle did not move anymore. It was determined that the torque converted and the clutches, Etc. were shot and that debris was potentially blocking the flow of fluid.

6/12/18 I contacted Royal to see if I could get any info on my truck. I spoke with Royal to find out the truck needed a transmission. Approximately 2 months after the entire engine is replaced here, I am again without my truck. Royal stated that a rebuilt transmission would be ordered and put in. The cost quote was around $5,000.00. to do the work. I said I do not have any choice. Currently the truck is a non-rolling Dumpster. (The truck is a rolling dumpster for every penny I can get my hands on)

6/15/18 I was informed that my truck was completed. I could pick it up any time. The issue was that I did not have a vehicle to come and pick it up in. I would have to get a ride. I went to Royal and picked up my truck Paid the $4996.42 for the work done and drove home.

During the time that the 1st engine was put in and the time the transmission was replaced I had to take it to Royal twice for recall’s

No, I am not done.

3/13/19 Driving home from about 60 miles away about to get on interstate 69 and the truck started acting strange. Chugging, smoking, loss of power and the check engine light started to flash. I immediately pulled to the side of the road and shut the truck off. Again, I contact one towing company (Castle and sons) and they did not want to go that far to get it. So, I called 911 Auto and they said sure we will come and get it $200.00. I said come get it. About 45 minutes later and 911 arrived (fast considering the distance) I told the driver to take it to 911 auto as I would like to help them out and give them some business. So, I jumped up in the truck after he had mine loaded on the flatbed he jumped in and we headed towards Coldwater. Dropped my truck off at 911 auto for them to work their magic. I spoke with the owner and gave him some background on the fact that the engine was replaced by Royal and that it had been in since then because it collapsed a lifter and that it had been about a year. I had not yet been home to compare the timeline yet. So, 911 started reading codes and determined that there was a misfire on #7 Cyl. So, they said about $850.00 they would do a tune up and replace at least 1 coil. I asked when they could get to it. He said tomorrow afternoon you should be able to pick it up. I said OK. After replacing the wires Plugs and 2 coils there was still a misfile on Cyl#7. I received a call from 911 auto stating that they did the complete tune up and there was still an issue with Cyl. #7. They did a compression test on Cyl. #7 and it had 80PSI (I am not certain, But I believe it should be calculated out over the entire side but should be up around 120 PSI depending on the other 3 Cyl. on that side) So at this point they determined that they did not want to get involved with a used transplant engine that a Chevrolet dealer had worked on. They contacted Royal about moving the truck to their facility and Royal told them they did not want the truck there. And according to the owner of 911 auto they were rude and snotty about their reply. I told him to go ahead and load it up and I would contact Royal. He thanked me and said that he did not want me to pay 911 for anything they had done including the parts they purchased and that I did not even owe him for the $200.00 tow. Nor the tow from his location to Royal. (This is a very good Christian True American that went the extra mile for his fellow AMERICAN) I contacted Royals service advisor and told her that 911 auto was dropping my truck off at their location. She said that would be great and she would go and put on the schedule for today. I spoke with others at Royal and explained what 911 auto had found. Of course, for the consideration of being able to bill money from someone they had to do all the testing also. The issue that was found this time is that the #7 Cyl. Has a broken valve spring causing the misfire. Now Geico and the company that sold the used engine to whomever has been contacted. The truck broke down 1 day before the warranty would have expired from whom ever but because it did not get torn down to find the root cause until a day later there is a potential that they will not Honor the warranty. This could include anything from pulling the head and replacing the spring to another engine having to be placed in the truck. And of course, Royal will get their money one way or another and again I am stuck with no transportation at all.

So here is my opinion and my opinion only is that this entire situation should have been dealt with between Royal Chevrolet and Geico. It should not have involved me whatsoever. It should have been seamless to me. Between the delays of Royal Chevrolet being in contact with Geico from day 1 it took an excessive amount of time to resolve the issues. I had to almost daily contact Royal Chevrolet to basically coax or force them to work with Geico. If I had not stuck myself in the middle of the situation, I honestly believe I would to this day be without my truck.

The ungodly cost of owning this truck has raised my insurance premiums to just about where I cannot afford insurance.

According to invoice# C2CS555863 Directly from Royal Chevrolet one of GM’s own service centers stated that there were only 52,498 miles when it basically went to hell. (I know beyond a shadow of a doubt that that invoice was intentionally falsified By a Certified Chevrolet Service center.

I went without transportation from 2/22/18 to 3/15/18 because of lack of communication within Royal Chevrolet. As of right now I have no transportation whatsoever from 3/14/19 to todays date 3/23/19 This in my opinion again is totally un-satisfactory from a Certified GM service center who I cannot get to contact me when they have news about what is going on with my truck and on several occasions have not even returned my phone calls after leaving voice mail after voicemail.

From my understanding even going with a used engine in this truck, the dealer should have been responsible before spending untold hours putting it in my vehicle. That sounds a lot like neglect on their part. (Chances are and this is only a guess on my part. Before the engine was placed in the truck the compression was not verified, New plugs and wires were not put on the engine (why when you have the engine out would you not do all of these very simple checks and or repairs. How far did Royal get into verification of the fitness of the engine prior to putting it my 2015 Silverado? Did they pull the oil pan and check for anything unusual

20

2010 MALIBU STARTING INTERMITTENTLY-BROUGHT TO DEALERSHIP-ALL AMERICAN MIDDLETOWN,NJ-CHARGED $145 TO DIAGNOSE PROBLEM WAS TOLD COMPUTER INTERFACE MODULE-LOOKED ON COMPUTER AND SAW PART FOR $74.00 TO $274 AVAILABLE CALLED DEALER WAS TOLD PART COMING FROM GM FOR 493.65 PLUS LABOR AND DIAGNOSTIC FEE. HAD VEHICLE REPAIRED. DID I FEEL CHARGED TO MUCH FOR PART AND DIAGNOSTIC FEE-OF COURSE WOULDN'T YOU!!!!

DAY AFTER I PICKED UP VEHICLE AND PAYING $1174.00 -MY CHECK ENGINE LIGHT CAME BACK ON-GREAT SATISFACTION.

20

I recently purchased a new 2019 Chevy Equinox. I was excited but also mad for not getting up and leaving the dealership. I have always had Chevy cars and this was the worst experience in purchasing a car. The Sales Manager promised us his best salesman- but couldn't remember his name- Red-flag 1. Once we decided to purchase the sales manager calculated the cost with my GM family discount. However, on the contract it was over a $1000.00 less- Red flag 2. The Salesman made sure to get lost several times with our personal items leaving us sitting there for over 3.5 hours- Red flag 3. I returned the next day to question why the discount price was different- and he refused to show me the stated price sheet I signed. Several hidden fees and when a package states optional - it means I have a choice to want it or not. Red flag 4. The date of purchase I only received 1 set of keys, no owner manual etc.. so the second day I went back to obtain them - sat there for over 1.5 hours to obtain a set of keys. I have tried to contact the dealership general manager, but can't be reached. It has been 4 days since obtaining my car and not one note of communication has come through- such as hope you like your car, thanks for purchasing a vehicle with Midway etc....I have always had immediate feedback from the dealership- especially after being taken. Costumer relations would have been nice. I truly wish I would have walked. I can now say Midway Chevy is not worth a 1 star at this point.

20

My 2011 Chevy Malibu 2.4 L Ecotec with 67,000 miles just broke a timing chain guide. Getting P0016 and P0017 Crank / Cam correlation codes. This is a known problem all over the internet. I am really, really ticked since GM will do nothing about it. I have had a 2001 Saturn L200 106,000 miles that broke the timing chain and crashed the head several yrs ago, GM did NOTHING!!. I have had a Cutlass Sierra and a Cutlass Supreme in the 90s that BOTH cars lost the out harmonic balancer ring on. Amazing lack of reliability history with GM. This IS the last straw. I am focused on a car company like Honda that actually CARES about RELIABILITY!!

20

This email is reference to my 2015 Chevy Suburban LTZ needs a new transmission 113,544 miles

I am looking for some assistance.

My 2016 Malibu has been a nightmare . Ha to have 2 new engines installed along with a host of many other repairs.

ty

Ken Colasuonno

609 464-2875

cust # 37680

20

I have 2016 Lacross I already had one chrome wheel replace out of warranty but it was covered. The wheel peeled and the chrome came off. I now have the same issue with another wheel and the dealer will not cover the replacement. There is a problem here, it must be a defect in the material. I shouldn't need to replace wheels with all the money the cars cost. What can be done about this I don't think I should be responsible for this defect.

20

I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000. miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel. Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor. Serra Chevrolet of Southfield, MI (Telegraph Rd.) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. The dealership wants $4,500. to fix the problem. I don't understand why the motor is still not covered under the warranty. This is unacceptable and unexplainable of the situation. I know GM has had recalls on the 3.6 motors and I can't get any help to fix the problem.

20

Dear Complaints Department:

RE: Extended Warranty for 2017 Chevy Suburban LT

Recently, I was notified that the light must come on to diagnose an on going issue with my 2017 Suburban and not being honored by the Extended Warranty that I purchased on my 2017 Chevy Suburban. I am both surprised and disappointed as to why a diagnostic check can't be performed until the check engine light comes on if the vehicle is not running smoothly and there is jerking when the vehicle shifts and this is a known transmission issue. The very reason I purchased this Extended Warranty is to have coverage in the event these types of unexpected [breakdowns/malfunctions/deficiencies/etc.] should occur. I will be filing a class action law suit with others who have had similar issues with their Chevy Suburban unless this issue is corrected immediately. This vehicle has been in the shop multiple times for different issues and this vehicle is totally unreliable and a money pit.

Please accept this as my written notification of appeal to that decision. Under the terms of the Extended Warranty Agreement, I see no reason why I would be denied service from a certified mechanic at Len Lyall Chevrolet at 14500 E Colfax Ave, Aurora Colorado. They have denied this repair to service this luxury 2017 vehicle which cost over $72000.00. I am highly disappointed and would never ever purchase another Chevy Suburban because this vehicle is below standard and undependable with major mechanical issues. This is my second Chevy Suburban I have purchased since 2015. I expect to receive a phone call at (720) 427-3226 from someone representing your complaints department as soon as possible to get this vehicle looked at, at your earliest convenience with a solution to my problem or I will definitely have to move forward with my complaint.

20

I bought a 2016 Malibu new and have spent over $2,500.00 so far in repairs as my warranty was up. I only have 85,000 miles on it and had a failed fuel injector costing $1,063. in December of 2018 and again last week, another failed fuel injector!.. Dealership replacing the other 2 as there seems to be some defect! Months earlier, had to replace a rear tire sensor for $137. then 2 days later the other rear sensor went out. I travel as a Hospice nurse, bought new so as not to have any expensesand the last break down was on a busy road that was not safe. I feel I need to be reimbursed some of the cost and will not buy another.

20

I had a case file opened on a disagreement I had because the dealership in LaFayette GA would not honor repairs and wanted me to pay for it, but this is not even my complaint. I have been hung up on twice and treated rudely. Tashanna ext. 591-3232( if she gave me the correct one) even said we tore the car up! This car has well known issues. I am in awe that General Motors would allow this kind of behavior from their employees. I was not rude or beligerant, but we did disagree on payment of repairs, but to say we caused the damage is way over the line! I have also been told different things between the dealership and Case file persons that don't match. It is covered, it isn't. not now? Which is it? Very unprofessional for a well known corporation like GM.

20

Bob Johnson Rochester New york..I have NEVER had such a terrible experience as did my fiancee, at Bob Johnson . We were , I'll just say scamed, insulted of our intelligence, lied to, ripped off, and unfortunately will be for at the least next 2 years. I do not have the words to express how awful theses people are , and I am letting everyone know.

20

2013 chevy equinox blew out rear main seal driving down the road and lost all engine oil. only 54,000 miles on vehicle and gm extended warranty 10yr or 120,000 miles on some so they now there is a problem. service bulletin #14882. please respond back to us asap!

20

SPECIAL COVERAGE 14311 DOES NOT HAVE MY VIN # ON THE COMPUTER AT MY CHEVY DEALER IN OLEAN NY.
MY CAR HAS THIS PROBLEM WRONG AND I DONT FEEL I SHOULD HAVE TO PAY FOR IT SEEING IT IS A RECALL.
WHAT DO I DO. THIS IS NOT FAIR I ALMOST WRECKED GOING OVER HILL DRIVING HOME WHEN THE STEER WHEEL POWER LEFT MY CAR.
ERICA HOADLEY
8145967973

20

Vechile ID 2G!WC5EM3A1155277 2010, chevy Impala

My vin number was not in recall and I had to pay to have it fixed.

Why, you know this is an ongoing problem. Please contact me asap.
Sincerely,
Mary Beth Quinn
732-241-2402
732-671-5134

20

I have a 2015 GMC Canyon. I purchased it new and it comes with 36K or 36 months warranty. I had an issue with the infotainment system on a 200 mile trip. It occured randomly and was not something that occured often. The system would change stations. It would change sorces. It would fluctuate back and forth altering the radio station, and cutting off asking for a "command". I got a card in the mail saying my warranty was about to expire. I called them THAT DAY and drove 35 miles to the dealer to have them address the issue. They said my warranty was out of date and that it was no longer covered. I showed them the card THEY sent to me and they took the 2015 Canyon into service dept to address. About an hour later, they came back to say they found no issue. I would have thought there was some sort of code showing there was an issue but I guess not. Well, I told them thanks for checking and to document the issue as it will most likely occure again. It has on a few occasions. It mostly happens during an extended trip. I say that to say this. My truck only had 21K miles on it at this point. I don't drive it much and when I do, it is for a few miles. Not extended. The first time I had the issue was during a 200 mile trip. I have encountered it again off and on in the meantime but this past weekend, I made the same 200 mile trip only to have the infotainment system do it again. Fortunantly, my wife was in the truck and could video the issue as I was not able to do this prior as I was driving. I got back home and called to make the appointment first thing with Bob King GMC in Wilmington NC. I took it in and was told it was out of warranty and I explained the issue was ongoing and should be covered since they were unable to repair last visit when it was under warranty. We showed the video to Andrew and he agreed it was not acting correctly. I got a loaner. I went home. 35 miles away. Later in the day, I got a call to inform me they could replace the radio system but since it is out of warranty, they will have to charge me. 21K on the truck. Not driving much. Addressed the issue with them prior to warranty expiration but no repair was done.
I chatted with GMC corp. Noah was the CS assistant. He was polite but not helpful. Said they can't repair under warranty since it showed no sign of issue under warrany with any proof. ( I guess I drive 70 mile round trip just to have them wash my truck which they didn't) Fact is, this infotainment system in the Canyon and Colorado is not good. I see the comments on the internet and see others have had issues. Now I am faced with living with a system that is defective. Doesn't allow many of the options such as Nagigation, selecting songs from media or radio, changing stations, etc. I have limited use of the system. I was told I will need a new radio. Andew said 350.00 but I was pissed to hear anything other than we will take care of it, I don't know what it inculded. GMC won't do anything but offered to help with cost of parts but renigged. Granted, when he "offered" it was without a guarantee but he dangled the carrot as if they were concerned and would step up somehow.

At this point I would stay far away from a GMC product or Bob King. I hate we just purchased a Mercedes from them as I expect the same level of treatment. I own two cars. Both from Bob King and this is the treatment a loyal customer gets? I would love to share the video but I can't figure out how to attach the MOV file type or convert to one that this sight can accpet. If you want to see it, let me know by posting on this sight. I am going to post the same message elsewhere to share so others will know what the infotainment systme does. What GMC doesn't not Bob King GMC in Wilmington NC. Shame on them for screwing a customer who has purchased almost 100K of items from them in three years. And to be denied service under warranty when I brought it to them with the issue but they didn't repair. I guess the moral of the story.... I will leave that up to you. My fault for not being more persistant but it was inconvienient based on distance from me, issues going on in my life and I thougt I covered my self by reporting the issue I was experiencing prior to warranty experation. Sad I still have 15 K miles before it would be out of warranty that way. So wrong on so many levels.

20

One December 1, 2017 I took my 2016 Silverado to Ourisman Chev Marlo Heights, MD for a oil change and tire rotation after paying for the service, I notice my tire wasn't rotated, I went to the service manager who offered me an adjustment or free oil change on my next visit which I accepted and received on July 17,2018. I took my vehicle in for an oil change and tire rotation on December 4,2018 and upon paying for the service and checking my vehicle, I notice the tires were not rotated although I paid for the service upon bringing this to the attention of the service writer apparently he inquired of the service technician who I was told said he rotated the tires which I knew was a lie because I have a small defect on one wheel which I noted was in the same position as when I brought it in. The Service Manger just ignored my complaint however, after conferral with a more Senior Service writer who advise my service writer to just have them redo it however, I was then inform all of the Truck lifts were taken at the time and I would have to wait for a unknown period, I refuse to wait and left the service department. It's should be noted if the Technician would lie about service he did not perform leaves me to further question if the GM Multi Point Inspection was perform because it also stated my wiper blades -passenger side was good when I knew it needed to be replaced. I first time this happen, I could have accepted as an oversight however, twice is not an oversight and might border on short cut being taken on services paid to be perform. As result of my experience, I do not intend to have my vehicle service at this dealership again and perhaps a follow up is needed to spot check that services are being performed vehicles brought in for services as requested and paid for by a customer.

20

i had a 2014 sierra. the shifting and going to v4 was bad. i went through gm customer service and they had me take it to a dealer the dealer confirmed the problem but said everything was gm spec. there fore they said there was nothing they could do. they said i could write gm office which i did but no response. ive read a lot of complaints on this problem and cant understand why gm wont fix this. gm service put in report that i was unsatisfied but that didn't go anywhere. why is this problem ignored? i have been in 2015 and 2016 that has the same problem. any help would be great.

20

I have a chevy equinox 2011 2.4 motor in it using a lot of oil this is a know problem with this motor gm did replace the piston and oil ring but within in three thousand miles it went back to burning oil they will not do anthing about this at this point will not be buying anymore GM products.

20

I had to purchased a new windshield, (Sept 14, 2018), for my 2017 Chevrolet Silverado 2500 and I wanted OEM Glass. My glass installer purchased the glass from Mark Christopher Chevrolet in Ontario Ca. Upon installation of the glass I noticed that it was pitted and appeared to be a defective windshield.
I notified the installer and he came out and said it was a factory defect and since it was from the dealer I would have to go there to file a complaint.
I filed a complaint with Mark Christopher's Service Department and they said they would order the windshield.
Mark Christopher called me and said the windshield was in and to come pick it up.
I sent my office Manager to get the windshield and the Service Tech Mike said all he needed was a sign off from his Manager.
When the Manager came out he said the windshield just had sap on it and scrapped a small area then walked away.
I called the installer to come out and look at the windshield and he still said it was a defective windshield.
Since that time I have been waiting for them to resolve the issue to no avail. The dealership claims they are waiting for General Motors to respond.
I Just was t windshield that I can see through that is not defective.

20

I had a 2012 GMC sierra that I loved and took care of and made a baby out o gf. Guess what? 120 k miles and a bad lifter cost me 4200 dollars. Nobody at gm cared or even tried to work something out. All this is after me being a loyal customer for 35 years. Ok. Cool. I get last laugh , I have a brand new ford lariet in my driveway and I never knew what I was missing. Superior quality and dependence. Good look gm executives. , better luck in future and I see it dim.

20

I had to spend $555.88 to have a Vacuum Pump replaced on a 2016 Chevy Tahoe with only 49,008 miles on it. This is beyond poor in terms of parts quality and I am not happy about it all. I have owned multiple Chevy products over the years but this situation is enough to drive me over to the competition. This was a potential safety issue and if GMC can't guarantee it's parts and quality of work to insure the safety of its customers any better than this, then get out of the car business. I will also be filing a complaint with the NTSB.

The work was performed on August 15th, 2018 by the service department at Luther Family GMC in Fargo ND. The invoice number for the work performed was BUCS388837. The dealer did excellent work to diagnose the brake problem and replace the vacuum pump.

20

Presently, in our yard scince August 23 is a 2017 equinox 2gnalcek6h6152981 that has been vandalized to where it needs a wrecker. I have called folks at GM, acar leasing ,hamilton chevy and no one seems to give a damn about it. with most of the glass broken, I have been trying to keep it covered with a tarp but it hasn't been easy with the wind we have had this fall. no one has even tried to contact me on this so I checked with local garages and they charge $40 per day for storage. But I am going to give you a deal and only charge $25 per as I do not have garage space to store it. we are presently on day 85. Somebody please start acting like gm is a fortune 500 company and not slick willys used junkers inc

thank you

john tulppo

6494 n 5th street

wells, mi 49894
989-295-0023 (cell)

20

I live in Massena, New York. On 04 August 2017 I leased a 2018 Traverse from Frenchie's Chevrolet, located in Massena, NY 13662. Roughly about a 1 year ago, the traverse was wrecked and suffered front end damage, and mechanical damage. The service dept. noted that the transmission needed a full replacement. So after the vehicle was supposedly fixed, my g/f and son were driving down the road and the drive shaft dropped right to the pavement ( it is a very good thing it did not bounce back up through the floor board of the vehicle). I had the car towed back to Frenchie's where it was said that they "forgot" to put the bolts in the carrier that supports the drive shaft. That's one major complaint......

Another....

I just recently had to bring the Traverse back into the service dept. at Frenchie's because the back driver side was making an awful noise. It has been determined that the noise is a bad control arm. A bad control arm on a 2018 vehicle!?!? Something is not right there! Meanwhile, I also had the oil changed while they were looking at the control arm. They had to order the control arm so I was told to come back. It has been a few weeks since then and the other day, as my gf was traveling down the road with three kids in the car, the car just stopped and went into limp mode. The vehicle was hooked up to a computer and it was found that when Frenchie's changed the oil, they FORGOT something! They never put oil back in!

Another.....

The transmission has always been an issue since day 1. I have brought it in and the issue doesn't seem to get fixed. Even after the accident when they said they had to replace the transmission, the new transmission is doing the same exact thing! So did they really change the transmission? Or are all the transmissions for the Traverse junk!?

20

I have tried unsuccessfully to get a wheel and tire problem fixed on my 2014 Buick Lacrosse. I have been told repeatedly that I didn't need to watch the tire gauge on the dash and that each time they tell me that they have fixed the problem. There is a crack or nick on the wheel and causing the tire not to hold air. Yesterday morning it had only 23 psi. The last time I was over at Adams GMC was about 2 1/2 weeks ago when they again told me that the problem was fixed with some glue or something that was suppose to take care of it. This has been going on now for 18 months. I had to buy a tire inflator because I live 17 miles for the nearest town. I am a widow and depend on having transportation.

20

2016 Colorado 1GCGSCE36G1156271. Owner Robert Whitten. The rear end failed at 25,000+ miles. Complete rear end assembly replace after a long wait to acquire parts. The repairs could not be performed. At 50,000+ miles the rear end noise returned. I took the truck to the dealer during oil changes to report the noise. No “specific problem” could be diagnosed. At 60,000 miles the rear end noise is obvious. The dealers I have talked to tell me this is rare and they have a difficulty fixing rather than replacing the rear end. My problems are: 1) If it is replaced, I have no reason to believe that my problem will not return. 2) the dealer offered a trade in on another vehicle. I am retired and do not need payments .3) I feel trapped into buying again. I usually drive a truck more than 10 years. My 2007 Colorado has been a great vehicle. I have purchased 9 new vehicles from GM. My trust has eroded. 4) never informed as what caused rear end failure(s). Could the drive shaft, u-joint etc. cause the problem. Gound Chevy in Nacogdoches have been more than understanding. I feel they are trying to solve a problem and need corporare Chevy to investigate. A quality team should push the red button before many others get stuck like me

20

I have been a loyal GM Owner for 40 years. I recently (after 3yrs of debating) bought what I thought was My Dream Truck. Did I only get SHAFTED! I found a 1 owner, clean 2012 GMC Denali 2500 HD with only 35,500 miles on the clock. 6.6 Duramax, Allison Auto, man just what I've been wanting. See, I pull a 5th wheel camper and love to camp and spend time with my wife outdoors. I had a 2011 Silverado 2500 HD Gas 6.0. When we traveled in the north Georgia mountains, sometimes it was a little sluggish, but it ALWAYS got us there. Well I listened to the other guys (pulling with Diesels) and finally decided to buy one. Only Thing I didn't listen to them on was to NOT buy a GM Product. Well, now I know what they were talking about.
I bought this beautiful used truck on Sept 24th 2018. I left the Dealership proud and happy, only to have it end in under 10 miles. The CEL came on, I returned to the Dealership and pulled in, the Salesman met me at the door as if he knew I would be right back. WOW! Guess I should have known a truck that nice with that few of miles on it had to be a LEMON! Well 3 hours later, they brought the truck back out and I quote" It's good to go. We had to replace the #1 NOX Sensor on it previously and had to re-clear the codes." Well ok, the wife and I left once again only to get 12 miles down the road when the CEL appeared again. I continued to drive it home as we had to be there to pick our granddaughter up from bus. But, before we could reach home(45 miles) we got a message on the DIC, "DEF FLUID QUALITY POOR" SEE OWNERS MANUAL NOW. Followed by a message that basically said MAX speed Limited to 65 in 99 miles.
I called the Dealer and asked them what did they wanted me to do? They said they would call in the AM and let me know. The Service Manager never called, so I called her and was told to take the truck to my local Dealer which I did. They worked on the truck for a week and a half, and could not repair it. I called the Selling Dealer and they went an picked up the truck and have had it since.
THEY HAVE YET TO REPAIR IT!!!!!!!!!!!!!!!!!!!!
I am being told they have an Area Zone Service Rep coming to look at this truck. I don't know what he can or will do, but OK.
Bottom line for me is: I can't believe that General Motors has been allowed to manufacture a system that gives it's customers so much trouble. If you just GOOGLE it you get thousands of hits, and it's not just the LMLs either it's all of them every year from 2010 until present. AND GM DOSEN'T CARE......................... The only true know repair is TO DELETE THE ENTIRE SYSTEM AND RUN A PROGRAMMER.. But WAIT" isn't that ILLEGAL?????? What would the EPA say about that? I don/t know yet but I am in the process of finding the right Point Of Contact and when I do, you can bet I'm going to ask!!!
You know I tried to be nice and not post anything about this PROBLEM VEHICLE, I called the GM Customer Service Line. Guess What? after the Lady on the phone found out it was a used truck and told me the 5yr/60,000 mile warranty was over. She proceeded to tell me IT's MY Problem. Oh and thanks for being a loyal GM Customer. I WILL NEVER BUY ANOTHER GM PRODUCT......What a joke............................

20

Case # 8-4497589152 Received answer there is nothing that can be done besides the original warranty on my paint job issue. Is this my only option to get any help with this issue. Can i get the district manager"s name and number for courtesy vermillion in abbeville louisiana?

20

I BOUGH 2 TRUCKS FROM A DEALER IN HENDERSON N.C. A 2017 GMC ACDIA DENALI AND A 2018 CHEVY TRUCK IN LESS THEN A YEAR . NOW ON THE 2018 CHEVY DOOR PANELS ARE NO GOOD I WENT TO THE CHEVY DEALER 2 TIMES AND THEY DIDN'T WANT TO REPLACE THEM . WHEN I GET MY 2 MILLION DOLLAR SETTLEMENT I CAN PROMISE YOU I WON'T BUY THE CADILAC I WANTED...…. WILLIAM TEDESCO......29 N. SKYLARK LANE...……... HENDERSON , N.C. 27537...……….252-598-1191...…….

20

I have owned 4 GMC pick-ups all bought @ James Wood motors in Decatur, TX. Never have I ever had any problems with any of these trucks until I bought a 2014 Sierra 1500. I had a scheduled oil change and the dealership let me know about 2 recalls they needed to fix while I was there. I agreed. After a couple of hours of waiting the service adviser contacted me and asked if I had experienced any battery problems such as it turning over slow. I responded no, why? He said they had my truck ready and running. I drove 25 miles home and parked and went in my house . I had to make a couple of errand runs so I went to start the truck and it would not turn over. Dead battery. I hooked up a charger to the battery and called my service adviser and told him I was coming back for a new battery and to get me in and out with no wait. I also said I was not going to pay for a new battery since it was fine when I first came in for service. The service manager, Nick Huff, directed the adviser to charge me the full price of the $250.00 battery. I did not expect that. I made some complaints to Nick over the phone and he told me the battery was expendable. The dealership offered me 2 free oil change vouchers totaling about $120.00. I took the vouchers but I felt like the dealer should have shouldered the full cost of the battery. I will be buying another truck in the future. I just don't know if it will be a GM product. Make it right. Sincerely, Robert Oujesky

20

I had my 2018 Buick Encore that I purchased a month ago towed to the closest dealership. My vehicle had an electrical burning smell that I noticed while driving and all of my service lights flashed on for a few seconds as I was driving. They found nothing wrong. They had the vehicle 2 days and did not offer a rental. They did not call me to tell me it was done I had to call. My vehicle had dirt on the floor, smudge prints on the door and 2 small scratches on the driver mirror. They said that could have happened anywhere, well it didn't because I had not gone anywhere else but to work and no one can park next to me on either side. I asked about the floor they said when can you bring it in, I said Saturday, they said we aren't here Saturday. Very rude service, not very accommodating. The dealership is Blaise Alexander in Hazle Township Pa.

20

Brought lemon 2017 chevrolet malibu. Have so many issues with it since purchased. Gas pedal problems, losinv engine power, transimission failing change at times, electriical issues such as car want function properly such as lights,crank start turn on and off, ligts drive with,cd, screen, replaced burn wire few month ago for it burning, cant keep battery keep dying it be 3 battery,and shut off in middle traffic driving almost cause me get hit on interstate by semi truck its scary. Paying on car that got track record been in shop. I added rims interior assories, underbody lights trying please self with car an it still continue fail me after shop visit. Caught fire again so they want blame it on underbody lights now when it dint cause it the car just not good car its lemon. Bad deal i got at wes haney in live oak florida chevrolet dealership they got paid an dont care no more. Missing work ,stressed, blood pressure issures behind car. Making payment on faulty vehicle is not fair an GM not good help me nor product department.an neither purchase buy back company . Displease wiith GM an im loyal customer brought serveral gm cars.

20

I love my truck. It’s a 2015 Silverado HD 2500 ltz duramax. I work 1100 kliks away in Fort McMurray I work 20 on and 10 off and I need my truck to get from site to site. In mar this yr I was traveling to work when it shut me down. Had to get it towed to athabasca for a egt sensor. 2 days in a hotel and 2 days lost wages. Get to work,8 days later engine light comes on,def temperature sensor. Back to hunter chev in athabasca (another day of lost wages and another hotel)because summit chev in Fort McMurray can’t even look at it for 2 wks which is highly unexceptable. Now in July I’m up here and engine light comes on, I get onstar to do a diagnostics and it’s P21DD which is def heater which I really need in the summer. Phone summit chev in Fort McMurray and can’t get in for 2wks just to look at it. I’m just waiting for it to go into limp mode and then I’m screwed. Then I have to rent a vehicle on my dime. If dealers can’t get customers that are stranded away from home in at a reasonable time then maybe GM should have a list of places that dedicated customers shouldn’t take your product. I know it’s abrupt but the frustration is setting in. It’s bad when you buy a brand new truck and you’re wondering,not if but when it’s going to leave you stranded again. If I would of known about the crappy emmisions I would of walked away from this duramax. Thanks

20

I purchased a brand new demo chevy malibu from don mccue chevrolet in st charles illinois back on march 8th. There were cigerette burns on the passenger seat that they promised would be fixed to my satisfaction. Car was sent out to be repaired but was not. Only one burn whole was repaired and the seat material doesnt match the rest of the seat. Long story they have had the car in 4 times to have it fixed and twice reupolstered and there is still a mismatch of material on the front seat. Last correspondance with them was june 27th when they assured me new materail was ordered and as of july 17th i have not heard from don mccue. Im sure they have no intention on fixing what a salesperson destroyed. I onlynasked to have the seat reupolstered like they promised at the time i purchased the car.

20

I've owed Chevy since I could afford one. Now, my 7th and what I imagined my last, own a 2015 Silverado 3500 4x4 diesel ltz... loaded. Was certified used and at a price I could afford. I bought the extended bumper to bumper warranty along with the factory 100k mile warranty that all GM products come with.
on a rush trip cross country (ca to illinois) my truck broke down as I was returning to ca.
2am in the New Mexico desert my "bypass cooling sensor" failed. I made it to Santa fe Chevy and Joe in service, great guy, took care of it but it took 3 1/2 days to fix. They rented me a truck to return to California and gm was to ship my truck when it was fixed (customer reuniting program )........ BUT DIDN'T !!
I had to rent a truck for 3 weeks until my truck was returned and yes I called several times and emailed several gm departments.
Now, 3 months have passed and GM still refuses to reimburse me for the rental....
All the repairs were covered under factory warranty and all expenses I encured because of this should be covered.
I'm a Chevy guy and now I have to take gm to court... why? Just take care of your customers!
Chevy Santa Fe New Mexico, great people...
Simpson gmc Buena Park ca. Great people....
GM customer care... won't help this customer on a mistake they did.

20

Dear GM,
Having a hard time buying a new truck. I recently contacted Hudiburg Chevrolet in Midwest City Oklahoma about buying a new Chevrolet Colorado Z71 and spoke with a sales rep by the name of Sherry McCoy .
I was quoted a price $33,700, that was on Friday February 9th, I explained that I had a meeting with a insurance company for a settlement on Monday February 12th and would call them after the meeting and setup an appointment to come in and sign the agreement.
I called Monday as I said I would, Miss McCoy was supposed to be with a customer and she would call me back in 20 minutes. Well 3 calls and 10 hours later still no call. The last call I made was to a sales manager,
well he was busy and going to call me back. That hasn't happened either.
From 2001-2016 I have purchased 5 new gm vehicles. This was going to be the 6th one. I am still in need of another one. And prefer a gm product but if this is the treatment that a loyal gm customer receives than I may have to switch brands. Please feel free to email me back or call (405)712-0403 . Although from this experience I doubt I will be receiving a call back.
Thank you,
Shawn Brock
(One disappointed customer)

20

2015 Colorado purchased at markquart motors in Chippewa falls,wi. to make a long story short I want to in form you I am filing a claim with consumer protection against gmc and markquart . I know now the attitude of the both of you is screw the customer to protect our profits so they they can buy leer jets. this is my third Colorado which I like ,but the prblemms I had be fore the warrenty expired said that they would be taken care of as long as they were in the system. ha ha hee hee on me . I trusted you people an got screwed. 715 933 0273

20

Purchased a 2017 Tahoe and a deer ran into the side of it causing the sife curtain airbags to blow. The vehicle is not a month old with approx 850 miles on it. It has been in the repair shop for a month waiting on a headliner which GM has "no inventory" on. Nobody including gm can tell me when a headliner will be available. GM says it's not there problem because it's at a third party repair facility. What a joke there customer service is. Last GM vehicle for me and anyone else that will listen to me

20

My Motherboard was replaced earlier this year on my 2007 CTS Cadillac, almost $900 out of my pocket. I asked as I paid how long this would last. I was told this part would outlive me. I would never have to buy it again. Well I am still alive and it went out again last month. My car has been in the shop for over 30 days, they say the ECM is on back order with GM. I found the part at a neighboring dealership. I called and told them about it. They called and the dealership will not let them have it.I am a working realtor with out a car for over a month. Why can't a company the size of General motors supply this part. What can General Motors do to make this right for me?

20

My 2015 Silverado Truck was damaged in a accident and has been in the repair shop since 9/19/16. Dave Gill Chevrolet in Columbus Ohio has replaced the frame but can't get a replacement bed to complete the repair work. No one I've talked to can give me an time line for when the repairs can be completed. I'm 2500 miles from home and need to get back to my family. It's a same Chevrolet can provide new trucks to their dealerships to sell to new customers but they can't provide parts to repair trucks for their existing customers.

40

I purchased a 07 Chevy Silverado this spring. I came out to a flat tire this morning thought no big deal. I went to change the tire witch should have been no problem. When I went to lower the spare it would only drop about six inches so I followed the instructions that did me no good. I called a local chevy dealer the service dept. told me the only way to fix the problem is to cut the tire hoist apart then replace the unit later if I wanted it to work again! I find it totally unacceptable that a simple tire change should take hours instead of minutes the dealer also told me that this has been a common problem since at least 2003.

20

Our shift leader is not following the plant program for the line on 3rd shift he keeps stopping the line and slowing the line down to try and let paint and body catch up when they are down. So when 1st shift comes in they run only 4 hours because I feel he is trying to make his self look good it affect's all 3 shifter on quality and number of cars i think it needs to be looked at. He is the only one that does this this way at LGR Lansing grand river plant thank you.

20

I had my vehicle repaired at a local place for work covered under an "extended warranty" because after making 2 appts. with the dealer I purchased the vehicle from I had to cancel because the dealer said the vehicle had to "being throwing the code" when I brought it in. Each time I scheduled the appt. the code would not be activated on those days and I had to cancel. Due to the frustration I took the vehicle to a local repair shop and they placed the car on a machine and it told them the problem was the throttle body they replaced it the next day. I have placed a claim for $531 with GM (Claim #8-1941543215). The called me on 4/19 to tell me they were denying the claim because the work was not done by a GM dealer.

After much discussions and their calling the dealer to confirm my story, "Rose" called me back (her number is 866-790-5600) on 4/20 to tell me that since I made several efforts to have the work completed at a GM dealer that my claim had been approved and that Ilene would be calling me. AS of today 4/29, Ilene has not called me nor has she returned any of my phone calls. I am being told repeatedly by the operator that Ilene is the only person who can help me, but when I leave messages - she does not return the call.

I have followed the bulletin exactly and cannot get satisfaction. They are now telling me that I need an additional approval and they do not know when that approval can be expected. When I spoke to the dealer, they told me the work would have cost much more than the $531 that I am requesting, so I actually did GM a favor and do not understand why I am getting the run around from your representatives. I am simply asking for what I am entitled to and no more. Please let me know when I can expect my refund.

40

I have got a 2015 2500 Duramax truck and I am not very happy with the fuzzy style fender wall on it. I live on a side road and when the roads are wet the mud just hangs on the fender walls and takes forever to get it washed off with a pressure washer. Do you make the smooth plastic fender wall? On my old truck I could hit them with a water hose and have them cleaned in a minute. Not sure if this is the right place to complain about this, but I am not very happy.

20

I am the proud owner of a 2013 Spark. The car has only 29,891 miles on it and to my knowledge is still under the bumper to bumper warranty. I was completely unaware this did not include the key. My key broke and completely fell out of the ignition. I am the only person who ever drives this car and in no way was this key treated roughly or abused (only placed in my pocket). My dealer: Mike Savoie Chevorlet states the key broke because it must have been abused in some way and would not cover a replacement under the warranty.

The new key cost me: $115.30. I am writing to you because I only had this car for less than two years and I fully expected the key to last longer than that. The broken key WILL NOT ALLOW THE CAR TO START, I had to purchase a new one and (if I wanted to continue to use the car) have the dealer program same. I'm sending you two attachments (both .jpg images) one is a picture of the defective key and the second is the dealer invoice (the VIN number, mileage and price I paid for the new key are all listed on same.

80

I was watching the Local news here on Merritt Island, Florida and heard that GM had a recall on some of the Police vehicles from (GM) reference the steering. It was reported by the News that the steering became hard to steer. I was coming from Orlando Florida 45 miles from where I live last week. When my steering became hard to steer, almost causing me to have an accident. My power steering fluid was checked and it is full. I have a 2001 PT Cruiser Limited Edition and this vehicle has serviced me well. My question is does my steering issue falls under your recall of vehicles?

40

I bought a 2009 Silverado 1500 with around 56,000 miles on it. I thought that this would keep me from spending money on repairs. The passenger side rear center spring broke in half and fell onto my drive way, and now the drivers side rear spring did the same.I am not at all happy with this truck. In looking to see if there was a recall, I discover that there was a repair notice to the dealers. Digging a little deeper, I found that there was a vehicle recall issued in Canada, I bought this truck because I am now on my 3rd Suburban,which is a great truck. I will unload the 1500 Silverado and go back to Ford. I also know that I am wasting my time with this complaint.

20

I have a 2011 2500 HD diesel truck. In thee last 8 months my truck has been worked on 4 times for something related to diesel exhaust system. 2 of the times I have broke down while towing a trailer and had to be towed. Not GOOD! The last time the filter wouldn't work. Just got it back and the exhaust temp is hot again. It appears it is still having the same problem. I have heard that there is nothing but problems with this system. What are you going to do about this?

20

The rims on my 2007 trailblazer are all corroded after the first winter. I should not have to pay for new ones when you pay that much for a vehicle to start. Wow! No I see people commenting that the tires leak too. This is the worst GM product I have ever seen.

20

My 2012 Camaro 1lt convertible tan was sent in for service. I was led to believe it was fixed. Six months later the top has a bow in it again. Spoke with general managers who seem to not have an answer. The warranty is gone and I have less than 20,000 miles. I have ask them to give me a call no response. Mike Reed Chevrolet of Hinesville, GA has no mechanic who claimed they fixed it under my warranty when I sent it back the second time. Shame on them for being such a liar.

40

My 2008 saab, has a check light engine. I made appointment with GMC in Lawrenceville, NJ, I inform them what was going on with my car, and my mechanic gave me a print out of a recall on this model and year. A staff member at GMC said that was find bring the car in, I brought the car to the shop on Feb 12, 2016. When I approach the service desk and told them why I was there for service. I was immediately inform they don't do recalls on Saab. The service employee then proceed to give me number of other dealership that service recalls on Saabs. The first dealer was Audi, the second was GMC in Cranbury, I called Audi and they ask me why would GMC give me the number to have my car service there when they don't service Saabs, I couldn't figure that one out either.

I finish my called with this dealership, and proceed to call GMC, They inform me their saab computer are not running on the weekend, but I could make appointment, I made the appointment for Wednesday February 17, 2016 @ 5:30 p.m. to drop off for service, On that day 02/17/16 I went to the dealer and inform the Service Advisor, Jeffrey Szymoniak I have an appointment to leave my car and pick up a Loaner, He immediately told me I couldn't leave my car, The service tech for saab's was not there that day. more disappointment. Jeff inform me he will call me by Thursday, No call on Thursday, Friday, Saturday or Monday. So I decided to call him, He first inform me the computer were down all day, I told him I came in on Wednesday so were the computers down on Thursday, Friday, Saturday and Monday. He then inform me my car doesn't have a recall. never look at my car, didn't remember to call me, just didn't care. I have to the 29th of February to find out what going on with my car. No thanks to GMC.

60

I bought a 2016 GMC Acadia in August of 2015.I am not happy about my 24 months free service.I just had it serviced and this is my last free service as I had it serviced in 2015.I now have to drive the rest of the 24 months on my own.I checked other makes of cars and they offer 24 months of free service period.I have a car that is only two months into 2016 and it is done.I am being penalized because I bought a 2016.I have had GM products for 40 years and I am not happy over this.When it's time to trade I will look for a product that when it says 24 months free service that's what it means.

60

I have been a GM driver ever since I was sixteen and now being sixty-six I have to change. I even was for some years a GM mechanic. With reading the headlines GM giving employees a $11,000 payback it just makes me wild. After taking a government check to stop bankruptcy and this payback it must mean you are just charging too much for your vehicles. To me it shows price gouging the poor people again. For this I will never buy another GM vehicle. I will tell everyone I can and tell those people to do the same not to support GM. I hope other people realize this and so on. Maybe it won't effect you now but hopefully it starts and down the line. There are just too many vehicles out there better than what you produce.

40

Jan 08 2016, truck will not turn over, dead battery in 2 year old truck? so I get a local garage to deliver me a new battery, install new battery and truck will not start, call road side assistance and head out to North Bay Hooper gm dealership Jan 11 2016, once in garage hoopers replaced the starter (they didn't specify what was wrong with starter?) I believe the battery was discharged too quickly due to grounding issues with the starter.

Donald Burns of Hoopers, told me the battery is covered under the 3 year warranty, so did the service manager, I was told to " just bring in the receipt Mr. McElheran and we'll cover it under the warranty ". the next thing you know Donald Burns pulls a 180 on me? sends me an e-mail now denying coverage? Mr. Burns is acting in bad faith towards client/breach of contract! he will not explain why GM will not cover battery? I went out of my way to bring in the receipt for what? to be insulted by Hoopers staff.

40

On 05/2012 I purchased a 2012 Chevrolet Impala. On 12/23/14 I complained about the tires (all tires) were dry rotting and needed to be replaced. I was told that Chevrolet would not cover this even after taking the car to Goodyear and they told me to take it back to the dealer for replacements. The dealer WOULD NOT replace these tires. On 04/2015 my wife took the car into the shop to get a headlight replaced that was fogged from the inside. The Service Manager turned the bright lights on and it did not help the problem.

Te passenger side headlight has gotten much worse and they DID NOT replace this. Today 02/07/2015 the drivers side headlight is doing the same thing and getting worse. If the passenger light was not replaced there would be no reason to take this back to the dealership to have them tell me there is nothing they can do.

I have had other issues with this vehicle and please look at the record for Serra Chevrolet in Madison, TN. I was a good customer with this dealership but won't return even though I am looking to purchase a new vehicle, not a General Motors product.

60

I personally have had to pay to have my blower resistor and connector (air condition and heating) twice on my 2012 Chevy Malibu in the last 6 months. This morning my mother's 2014 Cruz was put in the shop for the same issue and replacement. I have been informed that this is a known defect with Chevy vehicles. My question is if General Motors is aware of this defect why isn't there a recall? Also, how can I go about getting reimbursed.

Note this problem causes other problems with the vehicle such as stalling out (parked and while driving), check engine lights, RPM movement, etc.

40

Re: GM Case Number 8-1773884532. Vin - 1GCPKSE35BF134154. My son was driving his 2011 Chevy Silverado pickup and heard and unusual noise. The next day, he took his truck to our local Chevy Dealership, Castroville Chevrolet and they diagnosed his problem as having at least one bad lifter. After further investigation, it was discovered that the cam was also damaged. The technician mentioned to my son that he had seen several 2011 Silverados come through his shop with lifter damage. So the dealership said it was not under warranty, because even though the mileage was under 100,000 miles, the warranty had expired in October 2015.

We have been loyal Chevy Customers for over 20 years. You can look up Jerry, Raymond, or Patrick Hoog in Castroville and see for yourself. I am the executive vice president for a $500 million dollar construction company. We do what ever we can to keep our customers satisfied. This includes going back to work on their buildings, even though our warranty has expired. This customer service has enabled us to continue to have repeat business from nearly every client we work for many years. (I have been here 33 years.)

I would ask that you reconsider this warranty refusal. While I do understand that there are rules that have to be made in regards to warranty, I do know that the rules can be bent in some circumstances. I would hope that you would agree with me.

40

We own a 2009 Malibu, bought new. The vehicle has only 33000 miles and the transmission has slipping issues. We called GM service for assistance on the issue, They gave us 1hr. of diagnostics. The dealership said it would take more time then just an hour, so we ok'd another half an hour. The dealership found broken tubes inside the transmission. I related to both the dealership and GM customer service, that the issue should not have happened with the low mileage of the vehicle.

The dealership said the bill will be $640.00, I said that GM should cover most of the cost and contacted the customer service again. The customer service at GM informed me that the dealership determines what the customer is responsible for. The dealership only took 10% off the bill, in conjuction with GM service, but the dealership had already said they'd take 10% off before talking to GM. The Service Request # 8-1732228006. GM should stand behind their product, so people will keep buying the vehicles.

The service department at Webb Chevrolet in Oak Lawn,Il. is terrible. They are rude on the phone and act like their customers are bothering them. We haven't been able to use the car in two and a half weeks, we're going to pay the bill to get it back, but we won't buy another GM product ever again if they don't stand behind their product.

40

I have been having an intermittent problem with my ignition switch on my 2010 cobalt in that the key doesn't turn, it gets stuck, causing a dangerous situation for me. I never know when the key won't turn. What if I have to move my car? Surely you can appreciate the gravity of this problem, lives could be jeopardized. At Jerry's Chevrolet on Joppa Road in Baltimore, they told me they could not duplicate the problem after two days and that there were no codes
indicating a problem. (Invoice #303424). What should I do?

40

Owning a 2009 Silverado, and more often finding very annoying poor engineering. Ash trey UNDER the Steering wheel? Need star screw driver to replace air filter? Like found in every American tool box? Oil filter in much too tight of a space to easily replace...Spare tire...well, better to get a spare and throw it in the bed than try getting it out from under and or replacing under truck. I see now why GM struggles to make it , and I will truly have to think again before buying another one. Used to be the best...Not anymore. Get rid of half your engineers GM and replace with mechanics that know!

20

I purchased a brand new 2015 Chevy Malibu in May 2015 from Waldorf Chevrolet/Cadillac in Waldorf, MD. Salesman was great but I had a flat (hit the side of a curb) and it caused a gash in the front driver side tire. I was with my daughter, granddaughter and my son who has Downs Syndrome and this was at night. We drove to an air pump first to see if we needed air (air pressure indicator was on). The air would not hold. We went to the trunk to get the spare (that I thought I had and lo and behold there was none or a jack. I called my daughter who purchased the exact car about 1 month earlier thinking they just did not put one in my car but she would have one. She called me back and said that she didn't have a spare either and she did not know.

Called the dealership first and explained that I did not have a spare and was told to call Roadside assistance and they would bring a tire which they did not. My car was towed to the dealership that night and it was going on 10:00 p.m. They put a tire on the rim and it cost me $200.46. I was upset. When I purchased the care I was not informed that the car did not have a spare tire. Had I known it might have been a deal breaker for me or at least I would have went out and purchased another rim and tire for emergency.

They kept saying "well that's why the air pump is in there". Please tell me what good an air pump is if you have a gash in the side of your tire? I know it was my fault for the damaged tire but should I have not been informed at the time of the sale that I did not have a spare or a jack? Someone from customer service told me that I should have inquired when I bought the car. "Really"? I should have been informed by the salesman that there was no spare in the car. When I think of the trip I took to NJ last month and down to VA I shutter as to what I would have done if something like that happened. I asked for my money back and all I got is "it was your fault and you would have to buy another one anyway"

Just the way I was spoken to was unsettling to me. I should have been told of not having a jack and I truly hope that you look into this matter.

40

I have a 2008 Saturn Vue and the power stirring hydrolic assist has broken. This issue was on recall for this vehicle. The recall is as follows: Recall Number: 08V470000Recall Date: 09/17/2008. I am a single mom who has to work and the money is tight. I rely on my vehicle. The power steering issue that I am dealing with is not a wear and tear issue because I take care of my car by doing routine maintenace and up keep. This is my first GM vehicle and I will be needing another soon for my self and my children.

I need your help in repairing this issue as it is under the umbrella of a recall. The vehicle is currently at Belle Tire. I have contacted the dealership that I purchased it from Suburban of Ann Arbor and the customer service line. Both have indicated that while there was are recall on the 2008 Saturn Vue for this issue that it does not apply to my VIN number. How convenient. As the process for manufacturing is set for all models. I am requesting your help in waiving the part cost and labor cost of the vehicle.

60

A second time around for the same problem and of course the warranty from the first repair is no longer valid. Last year on 6/30/14 I took my car to the dealer for a loud clicking sound in the dash. The fix was to replace the Actuator for the A/C fan. Luckily I had a warranty plan and only had to pay the deductible. I have a 2009 Impala LTZ. The past week 9/25/15 the same exact problem has started all over. An annoying loud clicking sound in the dash that starts as soon as I open the door, trunk and lasts for about a minute and a half. And after reading some of the other reviews here I have the same problem as they do. This fix is very expensive and I am not able to fix it right now. I feel there should be a recall on this problem, which by the way is not the first recall for this car. I am hoping that this will be the case as I may go insane from the noise. Please people if you are having the same problem let GM KNOW EVERY WAY YOU CAN.

60

On my 2010 Malibu that only has 66,000 miles on it. The issue I have is the Drivers Door Actuator does not work and I can not open the door from the outside or the inside. I have to crawl over the center console to get out of the vehicle. I have my car going into Acton Chevrolet to have it fixed. Most of the work is covered under my extended warranty I have. The part that is not covered is the door panel? The dealership told me that they will need to take out the drivers seat to work on the door because it will not open. They said sometimes the panel will break and that I would have to pay for a new door panel which is $300. That is so wrong at so many levels. To me that is a big safety issue that I can not get out the door and have to climb over center console.

20

It just took me 2 hrs to remove my air filter on my 04 Pontiac Montana. I had to end up destroying my MAF Sensor along with the air intake tubing. It seems that your highly educated and over paid engineers crammed everything in so tight that they forgot to allow for removal to change the air filter.

There is NO play to separate components, It took me another 4 hrs to remove countless parts just to cram everything back in. The engine had to be unmounted and shifted to the right to gain enough room to re-install. It has cost me over $40 for what should be a $10 air filter, over $100 for what should have been a $40 MAF Sensor, and $80 to replace the rubber duct work.

Maybe you should replaced your over paid Engineers with their Degrees with a lowly mechanic with Common Sense!

20

I was having trouble with my ignition switch. The key was sticking. I had the switch repaired once, costing me about 300.00 to get fixed. A few months later, the key started sticking in the ignition switch again, therefore, having to had the switch fixed again at a cost of about 300.00.

Then I received a card in the mailed stating there is a recall on the ignition switch after I HAD paid MY MONEY!!! I would kindly like to know if I can get a refund. I can produce my receipts for these repairs before I received the recall card would like a response please. My car is a 2001 chevy Malibu, color black

20

The transmission on my 2010 Buick Lucerne Vin# 1g4hb5e1xau116808 with 82537 miles on it , went bad. I called Vail Buick & they told me I was 2 days out of Warrantee and wouldn't cover the cost. This is my fourth Buick that I have owned and have never had a problem with the transmission. Keep in mind there was only 82,537 miles on it. The transmission should not need to be replaced.

I have been a loyal customer and I feel that Buick not honoring my warrantee because it expired ONLY two days prior to this incident is not good business practices. I will definitely reconsider where my next vehicle purchase will be.

60

Ive been trying to establish ownership rights with these company dealerships in the Fresno , Clovis California area and have not been able to . I've been giving name after name after name just not the truth over the private owners name. (me) Selma's Liberty Auto mall Ford Buick GMC , Fresno's Miguel's English Micheal's Chevrolet and a couple more . Seven , Steve Greene , John Miller , these are liberty Chevrolet employees I need fired actually want to hire a law firm CPA firm in this area to do all the hiring firing marketing and bookkeeping all other these none franchise dealerships of mine have been giving control of by the company executive id like replaced as well . 14 company dealerships in this area I think a CPA or law firm doing all the back ground checks and what ever else , is what I'm wanting . I'm have problems with my JP Morgan Stanley banks authority as your reading.

20

I have a 2014 Acadia. Since I bought it, it started giving me tire problems. I have to go back to put air in the tires so often or do it at home. Kept complaining and every time I go, they just put air in them and that's all.

Passenger seat behind the driver seat started falling apart. Every plastic around it has been falling off one by one. I also brought it to their attention and they just kind of put the pieces together with their hand and before I actually drive it off their facility, the seat is the same way.

Air bag service on the passenger side has been on and off. It's very unsafe, I don't even know if it would work. Tire sensor light marks the wrong tires. Now is on all the time... I'm done with this car and with General Motors. They are a complete waste of my time.

20

I was in the process of purchasing a used car from gates Chevy in Martinsville Indiana. I asked the sales person twice if the car as been @ a dealer for any repairs, he said no. We purchased the vehicle and took it back for GM certification and again asked, again nothing. I called a dealer in another county and gave them the vin # and found out it had a water pump, axle, ignition work and a check engine light on. After speaking to the general manager I was not pacified at all and actually felt belittled and spoken down too. What are my options... we do like the car, just feeling betrayed badly. .!!!

20

To whom it may concern. My name is Warren and my wife and I purchased a 2010 traverse from one of your dealerships. About three weeks ago, my wife made an appointment over the phone with the dealership, and they said that they were filled at that time, but they could look at the car on Monday.

Well on Saturday morning while my wife was on her way to a race, the car shut down on I-95. We had it towed to the closest dealership which was in Richmond Va. My wife called and told the dealership what happened, and that she wouldn't make the appointment, so I had the car towed back and phoned the dealership and they told me "Oh! your car's coverage expired on the 23rd" which was two days ago. My wife explained to the dealer that she didn't know that, but she made the appointment before it ran out but you said you didn't have room, and so you made the appointment for Monday, and we were told sorry.

Now we have been loyal customers with GM for years, and have sent many people to GM for vehicle purchases. Sure the coverage ran out, but it wasn't even a week and that was because the dealership made the appointment for a later date. Now it may not mean much, but I have served in the Army for over twenty years and my wife has served for over twenty-two years and I've never had any thing like this happen and was told basically to suck it up. the car only has 80'000 miles on it and now we have to purchase a new engine. We will have to suck it up, but if this is the way GM operates. I don't think we or the rest of our family will continue our relationship with what I thought was a first class company.

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