AutoNation Customer Service
Rated 1.21 of 5 Stars
Based on 143 Complaints

Contact AutoNation Corporate

Toll free phone number: 954-769-6000

Auto Nation, Inc., is the largest automotive retailer in the United States. It is publicly traded on NYSE:AN. With revenues in 2015 reported as US 20 billion, there are over 290 franchises in 13 states. Auto Nation was founded in 1996.

You may reach corporate offices at 954-769-6000. You may also write to CEO, Mike Jackson at 200 SW 1st Avenue, Ft. Lauderdale, FL 33301. Some Customer Service may be found at the social media links below.

Cars, trucks SUVs are backed by AutoNation’s CARFAX, Rigorous 135-Pint Safety Inspection Report, 3-day or 150 miles Money Back Guarantee and 60-day Unlimited Mileage Guarantee. Social presence is found on Facebook, Twitter, Google+ and LinkedIn. 


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AutoNation Contact Information

Report complaints to corporate and get satisfaction

  • AutoNation headquarters address

    • 200 SW 1st Avenue, Ft. Lauderdale, FL 33301
  • Company website

  • 1-800 phone number

    954-769-6000
  • Better Business Bureau rating

    A-
  • Customer service hours

    Monday-Friday, 9am-4pm EST

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Top AutoNation Complaints

Browse more than 143 reviews submitted so far

20

When I purchased a car in 2017 the finance department offered a loaner any time I needed a repair or an oil change if I bought 10 oil changes and tire rotations with the car. For the first two years things were great. The sales department gave me a loaner for one repair and three oil changes. Today, I went in for an oil change... The service department didn't have a loaner, I went over to the sales department and was told NOPE! They said we only do loaners for repairs. When I told them that the finance department offered the loaner for oil changes as well, and I received loaners four times previously from the sales department, they said they couldn't risk the liability and basically called me a liar... So, I said they are basically reneging on a promise. They told me they didn't like that word and to basically take a hike. This dealership reneged on a promise, called me a liar and told me to take a hike. I wouldn't trust the sales department at AutoNation Chrysler Dodge Jeep RAM North Fort Worth... They are only looking out for themselves... Poor customer service...

20

Renae Roux July 14, 2019
2043 W Pierson St
Phoenix, AZ 85015
602-973-9360

Dear AutoNation,

I am writing this letter because I am a very upset customer. On 3/17/2018 I purchase a Dodge Journey and traded in my Jeep Compass. I took a test drive and fell in love with the vehicle. It had a blue tooth in the vehicle and that was not an important feature at the time but since it came with the vehicle I was fine with that. After all the paperwork was signed and later on that week I was going to play with my Bluetooth and hook my phone up, I noticed there was no Bluetooth and they switched vehicles from the one I took a test drive, I also told the salesperson that in the future I would be putting a tow package on the vehicle and he stated I could do that. (Later I found out that this vehicle could not really tow) I let it go because like I said it was not an important feature and felt like I was ripped off for a lesser vehicle than what I took for a test drive.

On 6/14/2019 I was getting my air conditioner fixed and my 895.00 warranty that I purchased would not cover it, because someone put the wrong Freon in my car. The people that did that paid to have my car fixed. I noticed a sign that stated that you would love to buy my car. Well as they say the curiosity killed the cat.

I proceeded to go into the dealership and Bernard greeted me and I told him that I wanted a vehicle that can have a tow package put on, need the compass (north, east, south and west), and blue tooth. The first vehicle he brought out did not have the compass and I said that was a very important feature that I could not live with out. He grabbed another vehicle and said that had the compass on there. I did not test drive it because it was another Dodge Journey that I already loved. Also they would not give me a partial refund on the 5 year warranty that was not even used for the 5 years and I was upset with that I stated I will be writing to the company about that. I would like my partial refund and that is a lot of money just to throw away.

After all the paperwork was signed and I got in my new car to go home THERE WAS NO COMPASS. I immediately took it back and Bernard and he stated that they will put it in for me and it was just a wheel that needs to be put in and he will set up an appointment for me. Needless to say I had to set up the appointment myself. I than went to have my compass put in my car and they stated they cannot do that because my vehicle is NOT capable with that. NOW I was very upset with this and went in and spoke with Bernard and he said that he will order the part and have them put it in because it is capable of that. He will then let me know when the part is available. He then sent me an email stating the part is in and to schedule an appointment. I went on the appointment and Rocket took care of me and stated there was no part and he will look into this matter and get it taken care of. He then called me and stated that he contacted the manufacture to see if it was a simple software update. Then I was very upset and spoke with a manager and he came and pushed buttons to find that there was no compass. (Like I am some idiot)

I was also told that I will be receiving my gap insurance check of $600.00 so I put $600.00 on vehicle with my credit card and I still have received no check. I want my compass that I was promised that came with the vehicle. I want a partial refund on my 5 year warranty that I purchased on my previous vehicle, and want my gap insurance check. If you don’t take care of this matter I will report to the following:

• Motor Trade Associate
• Motor Vehicle Disputes Tribunal
• Report AutoNation
• Report to the Better Business Bureau

Now I ask you: I have given you my horrible experience with your dealership and have had so many empty promises given to me. I ask you how many people I should tell NOT to purchase from your company. I do know a lot of people. Thank you ahead of time for taking care of this matter. I do hope to hear from you in a timely matter on how you will be taking care of me.

Warm Regards,

Renae Roux

20

I went in to Autonation on west Sahara in Las Vegas NV on July 2nd. I explained to the salesman that I had $25000.00 cash. That I had a little more to pay for registration & car insurance. Explained that my mom had passed & I sold her house. Rather have my mom instead of that money. Told him that I wanted a white encore with a moonroof. I test drove a white 1 but with no moonroof. We got back to dealership & he went on line to see if they had 1. He said they did but it was out of my price range. Asked me if I wanted to finance some. Absolutely not. Besides I have my credit information froze. He found a satin gray encore with a moonroof. Said it would be brought to dealership. I went out to see what the color looked like. I told Steve no black or red & I think the light gray oxidizes easy in Vegas & I don't want that color. I was adamant about the moonroof. After I went out & looked at the color, I agreed to go ahead & get that 1. He said it also had some safety features on it. He comes back to his desk & has a price if !25,800.00 on a piece of paper. My boyfriend told him $25,000.00. He knows of my finances. Steve went back to Chris(sales manager) & he has $25,500.00. I said no, that you know what I have. Steve said I don't know if he will go under $25,300.00. We sat there & was thinking about it. My boyfriend said $25,250.00. Steve went to Chris & then came back & shook my hand & told me I bought a car. During all this crap going on I again told Steve that my extra money ($750.00) was to pay for my insurance & registration. I asked him how much does he think it will cost me to register it. He said around $500.00. WHY did they feel that they had to get some of the money I needed to register & insure the new car. I went in & told them what I had. If they couldn't work with that, WHY can't they be honest & upfront with me when I 1st came in. WHY waste my time & theirs. I have a 2003 Huyndai Elantra. Bought it brand new. It is still a good car & I fix whatever needed fix. Have no complaints. Could have went & bought another Huyndai. I do feel they are a good car. Based on my experience. I hate going to car dealerships. This is my 4th brand new car. Other times I got financed. My boyfriend had said the dealers like it when people have cash & there shouldn't be no problems. RIGHT. Autonation sent me a survey with 3 questions. My experience. Gave it a 2, I think thats to high but Steve the salesman was a nice man. Would I recommend Autonation. Absolutely not. Why would I tell my friends or coworkers to go there after what I went through. Would not put that on anybody. Then the comment section. Said what I experienced & I got a response email. Gave me a phone number, no name but that they would like to hear my concerns. I called & asked who the general manager was & was told it was Nick Deleece. I called on Monday & a salesman took my name & number & asked what it pertained to. I told him about the email I got & somebody said they wanted me to call. No response. I called again on Tuesday & asked to speak to Nick Deleece. Got his voice mail. Said my name & number & said that I got an email to call & somebody will talk to me about my concerns. If its not him & its somebody above him could he call me back & let me know. I got a call when I was at work. I work for the Post office & we are not allowed to use our cell phones. I listened to my voicemail to see if I had any new messages. None. So I dialed that number & when the voicemail came on it said Nick Deleece. So there unprofessional people there who don't know how to handle their business. WHY can't they return my calls. After I bought my car on Tues July 2nd, I called Steve on Friday the 5th. I had explained to him how I felt pressured & how I felt they were trying to get more money out of me just to think they had won. I asked him to speak to a manager. He said Nick Deleece was the general manager & Chris was the finance manager. I said Nick & Steve said that Nick wouldn't know whats going on, to speak to Chris. He put me on hold, then came back & said he was away from his desk & he would give him my number to call me back. He never did & when I went to pick up my green slip I asked Steve did you give him my numbet & he said yes. I told Steve he never called. Steve said Chris said he did but there was no answer. Then why didn't he leave a voicemail. Because he lied. I DO NOT LIKE DISHONEST PEOPLE. And I feel thats what works there. GREED. I do hope that someone can call me back. The damage is done but just common courtesy as to what I have experienced. My phone number is 702-325-1510. Thank you. Kelley Smyth

20

On May 3, 2019 around 01:30PM while driving, the car suddenly got the brakes and steering wheel blocked, causing a crash against a guard-rail, no third party involved.

1 – Mercedes Benz said that the car had no malfunction, the accident was due to the tires.

2 –400 miles prior the crash, we had a service and no mention about the tires may affect our security.

3 – The attached file, shows malfunction of the air-bags,

4 – We requested from your company an official letter stating your decision that no responsibility will be taken in all of the above, it was rejected.

20

Holding 17k in deposit cash
Was told would be partially returned in 6 to 8 weeks. Close to 6 weeks.
Canceled service contract have not been reimbursed for 6500k
Their history is to never return cash.
My need a lawyer to sue them.

20

My partner recently purchased a 2017 VW Passat from the Autonation Ford located in Marietta, GA. He had some issues with his rotors in the first 2 weeks of having the car. Come to find out, car was not reinspected upon being transferred to that location based on the 135 point inspection as the guarantee states. I decided to go with him to the location on today July 13th, 2019 to try to speak to the general manager about the situation. My partner decided to speak with his salesman Jim Bohanan about it first. My partner introduced me to him and my partner sat down in front of Jim’s desk to let him know what was going on. My partner, Eugene, asked Jim if he could see Eric the general manager today. Jim told him “ you can’t see the general manager on a Saturday”, which I thought sounded odd but I assumed because it may be a busy day. My partner requested that I give Jim details on what’s going on with the car because my partner is partially hearing impaired. As I was speaking to Jim about the rotors on the car he put one finger in the air and said to me , “Let me stop you right there, this is MY customer” and proceeded to point to my partner. At this point I am shocked more than anything that he would say that to me. As if he was telling me to shut up. I then advised Jim that my partner and I are married and these are my affairs as well. I felt totally disrespected and advised my partner to get up and let’s walk away from Jim. I was beyond irritated and more importantly disrespected. I will advise no one to purchase a vehicle at this location if he continues treating people that way. However, on a much better note, the service department are all great and a big help, especially service supervisor Keisha and the manager Renold.

20

Brooksville sold me a Jeep Wrangler on a Saturday and the Rear went out on the next Tuesday. On the fourth day it broke. It took me calling the GM of Brooksville to even get them to pick up the Jeep (Wasn’t Drivable). Finally, it’s Saturday and I called Autonation to check if the Jeep was fixed and the said they received the wrong part. I wasn’t offered any loan vehicle. To many headaches!

20

I had an accident in July of last year and had GAP insurance that was purchased when I bought the car. I had contacted Autonation Corpus Christi back then to file the claim and just found out today that the GAP insurance was never taken care of. I would either like for them to pay the balance owed of $813.12 or refund the money that I paid for the Gap insurance. I am looking to purchase a new car and now I am leery of purchasing another vehicle from you all.

Thanks, Bonita Ivy

20

We purchased a car from your Mesa Chevrolet location 2 years ago. It was in an accident and declared a total loss in October 2018. In trying to resolve the gap claim (a product we purchased from you) I have been in touch with the location to try to get documentation to permit the claim to be processed. I first called three weeks ago and have been mistreated and given the run around ever since. Service is not just the sale. Casey Kingsley and a guy called Jim, who claimed to be the manager of that location, were very rude and dismissive and lied to avoid their inattention to my issue. This is hugely disappointing and most unprofessional.

20

The Gentleman working in the Parts department (Joe) needs to understand that he can't talk to customers with disrespect. I previously called the Parts dept. twice at this location trying to price wheel locks for my new Buick LaCrosse, and each time I was asked for the VIN. After providing this to him, he priced these locks to me at a price of $123.00 and stated that I would need to pre-purchase and pay for these locks before he could order them. Today I printed out my Reward Certificates totaling $105.00 and took them to this dealership and was attempting to pre-purchase my locks. There again he asked me to provide the VIN, which I did, he began looking at the reward certificates that I had and immediately stated that the locks were only $60.00, and that if I used these certificates, that I would not receive the remaining balance from them should I continue. I told him that I had been quoted twice by this Dept. a price of $123.00 and thats why I had printed these amounts. He then became very smart, and saying that someone must've made a mistake & all. I have had issues with this same guy while trying to order parts from years past, and he seems to have an issue with anyone of color (black). I am a 67 year old male who precisely knows how to price quote the things that I need or want, and have no reason to state otherwise. He looked at the certificates as though he was looking for a reason to deny accepting them before telling me the new price of the locks. I will never purchase another item from this location again. This leads me to believe that when I called for the previous quotes, he gave me the high price in hopes that I would not want them or that I would go away, but I wanted them and was willing to pay whatever they cost. After I showed up to pre-pay and order them, he asked me if the wheels were factory and showed me pics on his computer and I said that they were factory and that the vehicle was parked right outside. he never made any attempt to go and look at them. This is the kind of service that runs customers away. I peacefully left, and I'll order them from the dealer where we had to buy our vehicle from in Denton, Tx.(James Wood) Something needs to be done so that this type of treatment doesn't continue. I have always been a loyal GMC customer and I own 3 vehicles 2-Chevys, 1-Buick.

20

Horrible experience with the Service Department at Pembroke Pines. Need to speak to superior ASAP.

40

Tucson AutoNation
They lied about using their system to fill out the docs when we already had financing in place at the local credit union.
Once we came back from getting the docs at the credit union we had to wait almost 1hr 45 minutes in the lobby to see the finance man.
They let another buyer go in front of us!
The sales rep was nice and helpful.
But the overall service to close the deal left us really pissed!

20

On May 13 went and leased a Honda HR-V
I told the finance gentleman Acosta that I had 2 more months in my other car lease so I need a temporary tag for 2 months, or if not I will come back in 2 months.
He said not a problem this tag is until January 9th then come and we will issue a second tag
So Saturday June 8th went back and I got a new paper tag that says expires 7/10/19
I go today June 12th to register Sunpass and the lady tells me I had an expired registration ( dealer insists they mailed on on May 30 ) not true. So the lady at the Sunpass was so kind as to ask AutoNation to email her a new registration. They tell me that this temporary tag which was given to me on 6/08/19 expiered 6/10/19 . CRAZY. This new registration says a wrong tag . It shows my other cars tag which I told them I still was driving till July 12 when lease expires.
They said that the person that issued me the tag was not suppose to , it was illegal. Nobody fixed all this mess . So I went to Key Biscayne police station. There officer Perez told me I had to go to Dade county police. But she was so nice as to look at all this mess of ilegal issues . She said I couldn’t drive any of my cars not. Both had issues of wrong tags . The dealer didn’t care and said I had to go to resolve it at miami lakes AutoNation. The police said to tell them they had to bring me a loaner, I can’t drive any of my 2 cars . That I am the customer and they had to fix their own mess . Erika Aristizabal was my sales person and said she tried all means but can’t help me . What a bunch of inefficient group they have . I have 2 cars with wrong tags and an expired registration. I can’t drive my cars . I can’t believe a dealer ship functions like this

20

Spent 4 hours at the dealer yesterday meeting sales person Riham who was working on the sale for us, she was off and drove in to make sale.

Below is the agreed sale after four attempts on negotiations. The sales person/finance Luke abruptly decided to retract the signed deal.

After much back and forth we learned Luke made an error and he wanted us to add 6months on the loan.

Today we spoke with with the GM Mr. Soons who was unprofessional and would not give me the name of the individual he reports to for me to take this further. He will not own up and fix his employees error.

I wish we would of looked at the reviews on this dealership before this unprofessional interaction. I asked the GM if he was aware of the reviews, he responded ‘I don’t care’.

Luke make a $2500 error they want us the customer to absorb. Worst experience ever.

20

I purchased a 2014 Hyundai veloster Turbo R spec. From the Autonation Chevy Pembroke Pines Store. The antenna on the top of the car was missing a cover. I asked if the cover could be replaced and was told by the salesman Tyrone Morris that the used car manager Mr. Engel will not cover that cost and I should be able to go to a junkyard and buy one myself... After 2 days of placing orders on walmart.com advanced auto.com, Amazon and eBay, none of the covers that came fit the car so I had to contact the Hyundai corperation and was told that the antenna is not sold without a cover they come as a set and the cost was $158 . Upon my getting this information I went back to the dealership to ask for help with the antenna because if my antenna is off the entire cars would be inoperable because it was part of the electrical system . I spoke with Mr. ENGL he was the used car manager who told me that he didn't pay enough for my deal to spend even another dollar more to replace my antenna... when I told him that I'd previously met Mr. Labella and that I would speak to him he called Mr. Labella and gave him his side of the story and the moment I met Mr. Labella he screamed down my throat he was AGRESSIVE, LOUD and very rude to me . He immediately pointed out my credit score and issued me some character fascinating insults so, I had to tell him to calm down with his behavior in front of my grandson and that situation put me off. He said to me that he was agitated and I really want to know what that had to do with me??? Why was I being racially profiled by this man??? I have been a repeat customer with wonderful sales men like Godfrey Bernard... I patronized auto nation for over 25 plus years and I have never been treated this way ever in the time that I have been coming to this dealership and I'm sure I've bought over 15 cars. I want everyone to know about my experience and whatever I have to do to spread this information such as letting all my followers and all my friends followers know how I was treated i will do it...I'm sadden and taken aback by Mr. LAbellas behavior.

20

Miami June 7/2019
I bought a Merzedez GLA 250 at Autonation Miami Gardens recently (March 2019) The AC shut down and I took it to Service Diagnostic : a sticky liquid was spilled in the AC module therefore the repair was not covered by the Guarantee and I had to pay for it. I never drink or eat in my car.
After I drove out the Dealer my gas tank was empty and I found myself at the expressway with an empty tank and I had to be escorted by the Police to a Gas Station. Furthermore miles were showing 157 more miles : Mileage In 1645 Mileage Out was 1806 Total miles driven whilst on repair 157 miles. Clearly somebody at the Shop Repair drove my car irresponsibly. Now the question is who caused the damage. The car was at the Repair Shop overnight and it may be that the person who drove it , clearly an employee from the Repair Shop, spilled the liquid. This looks like a scam done on purpose .This is unacceptable.
I have complained to Service Advisor Andy Garcia (305 952 2246) via phone same day of problem and subsequently via email and so far have not received any solution.
I am hereby filing a complaint and requesting a compensation for damages for the amount of the repair $ 951.23 as per paid Invoice 657321 May 31/2019.
I can document all of the above when requested.

Beatriz Carmona/bhco@bellsouth.net/305 775 3736/2475 Brickell Av 708 Miami, Fl 33129

20

We purchased a 2016 Jeep Rubicon from AutoNation in Katy back in March of 2019 we paid for a vehicle inspection we have been waiting for our plates to come in and still haven't come. When we contacted the AutoNation they said they can't submit for the plates until we get it inspected, which they was supposed to do. My husband flew in from New Mexico to purchase the Jeep and is now back in New Mexico whenever he tries to call them they hang up the phone he is not getting any response from them

20

I took my 2012 Dodge Grand Caravan because the engine light was on. I was told it was a transmission problem and was charged 2100.00 to fix it. Took it February 26th and have took it back 4 times cause the light still keeps coming on and is running rough. Just took back last week and the light is back on again. So frustrating and a waste of my time. Darlene Ortiz

20

I flew into Katy Texas from New Mexico to purchase a vehicle from your Katy dealership in March 2019 and not only was the vehicle or paperwork not ready like promised the vehicle was out of gas and barely made it to a gas station. Since then I have yet to receive my permanent plates that I was told would be mailed to me and have to get a second temp from the dealership but when I called today they gave me the run around about need inspection to get plates. The vehicle should have been inspected when I purchased it for one thing and I have spoken with Texas DMV several times and there has never been an attempt to register it. I have never ever had this much trouble purchasing a vehicle in my life. When I was trying to get help today the man on the phone just wanted to argue and then hung up on me. Then would not take my calls to let me talk to a manager until I blocked my number.

20

I took my car to get repaired cause the engine light was on. I took it on February 26th we are now June 5 and it still isn’t fixed. I have took it back 4 times cause the engine light still coming on. Now the engine light is on again after 5 days and I have to take it back again. I’m so frustrated with having to take of work and spend my time dealing with this situation! Can I get a phone call back please. Darlene Ortiz 720-291-9368

20

This review is 2 and a half years in the making. It will be a long read, so buckle up. I purchased a CERTIFIED PRE OWNED VEHICLE from this dealership with a clean CarFax. The sale went fine (so I thought) and I was on my way. A few weeks after I bought the car I started seeing discoloration on the hood. I also had a bad battery so took it in to be replaced and talked to service dept about discoloration. They said to keep an eye on it. The discoloration got progressively worse. I went back to the dealership for oil change (car is still under manufacturer warranty) and was very adamant this time about paint problems because now it was spreading. They informed me that they took extensive photos of car and a gentleman from Toyota Corp would be there the next day to figure out what was going on. That was the day they cut off all communication with me. (This is also the day I guarantee they figured out just how bad they screwed up)I called and emailed numerous times all the way up to the general manager and no one would speak with me. At this point after a few months i decided I got screwed and moved on. I found a detailer who was going to try and buff out the car and Wax it and hopefully fix what was going on with paint job without me actually having it painted. I dropped off the car and wasnt even to the stop sign when he called me and asked when my car had been in an accident. I told him it never had. He said yes it was and he would call me back. He then pulled a new CarFax and guess what was on there? You guessed it, an accident. He said it looked like the car had been spray painted. I am obviously livid. I start emailing and calling again. They refuse to speak with me. The accident was to the front end which now explained why I had to spend over a thousand dollars having the front end fixed and that doesn't count the part the warranty covered. Fast forward to 3 months ago when Toyota sent me a survey asking why I hadn't been back to the service dept. I started typing and there was not enough room so I called them. I stated I expected nothing from this phone call but wanted them to hear my story. The lady listens to my story and I hear her typing feverishly. When I'm done, she tells me she is forwarding this to a manager and I would get a call back the next day. I'm thinking, sure I will. I was shocked when Melanie, a manager from Toyota Corp actually calls me back. She asks me if my story was completely accurate. I told her it was 100 percent accurate. She tells me she is opening an investigation. She calls me the next day to verify that I bought the car at this dealership. I said yes I most certainly did. The dealership told her I bought it in Las Vegas and it had nothing to do with them. WTH? As she continued her investigation they continued to lie. They told her they did not sell me a certified vehicle. She had me send her my contracts. They never put the word certified in my contract. Well, guess what I had? The original sticker from the window stating it was certified pre owned. After investigation, this car was NEVER CERTIFIED.They also sold us a warranty that was only for certified pre owned cars. Also in this investigation we discovered they overcharged us for the car. I had all the paperwork ready to go for my husband to come and sign. The numbers were correct when I left. My husband got there and added a warranty package and unbeknownst to him they upped the price 1500 dollars. Toyota instructed me to take the car to the dealership because they were sending someone to check out the paint job. She set it up with Tommy and I was supposed to get a rental car. I get to the dealership where I was told they had no idea what I was talking about and sent me on my way. I immediately called Melanie but she wasnt in the office. The next morning Melanie is calling me because the dealership said I never showed up. She then heard my message from previous day. Tommy claims he mixed up things. I say its typical. After more investigation it is determined that the dealership and Toyota are going to repaint the car. I'm instructed on a Friday to call Brandon. I call and leave a message. The next Thursday he calls pretending he never got my message. Typical. I take the car down and they say it will be about a week. The next day the guy in the collision dept calls me to say it is more extensive then they thought it would be and he noticed that I had rock chips on the front bumper and wondered if I wanted to pay to have that painted too. I started uncontrollably laughing. I then told him that he had been thrown into a situation that he knew nothing about. I told him that the company he works for sold me a car that was never certified and that had been in an accident and he better paint the car as instructed. He apologized and I never heard from him again. They had the car for 2 weeks. I have no idea what they did because they refused to give me the detailed report. When I went to pick up the car Brandon was quite proud of the fact that he put on a new bumper. I'm guessing that had more to do with some damage from accident they were trying to cover up. I told him loudly in front of anyone who was listening that it was the least he could do seeing how they sold me an uncertified car that was in an accident. He couldn't get me out of there fast enough. This franchise is shady from top too bottom. To this date my warranties have never been put in the computer. We bought a platinum package , a Toyota package that covers oil changes and some other things. I will never go back there but when I go elsewhere to use warranties, they are nowhere to be found. Some lessons I have learned. Carfax is a load of crap and this dealership has no limits on the ways it will try and cover up their shady activities. Everything i have wrote here is true, accurate and verified by Toyota

20

I can’t get anyone to return my call to fix a minor issue that the Dealership in Westminster CO made.

20

I had an appointment at AutoNation Honda in Las Vegas Nevada at 8 AM this morning . I waited there until about 1130 and they still had no word about my car . They offered me a shuttle so I went home to wait . I called at 12:30 again at 1:30 and begin at 2:30 . Jose finally got back to me around 245 . He said my transmission went out so they contacted the warranty company and would get back to me . So I called again at 4:00 and 5 o’clock to see what the deal was & they said they have to wait on the inspector . I need a rental car by in the morning because of my job and my child . They had been ignoring my calls and being very unprofessional . It should not take four hours to diagnose my car . They could have had an inspector out there a long time ago . I called to speak to the manager and they end up putting Jose on the phone pretending to be the manager . I’m pissed! They are screwing me around because I am a young female and I know it ! If I wouldn’t have taken the shuttle home I probably would not be having this problem !!!

20

I purchased a 2013 Ford F150 from Autonation Ford in Scottsdale. I knew that I wanted very specific Engine and Model of truck and they had one that met the specifications. I say that, because I did not test drive the vehicle under the impression I would need to make sure that proper maintenance had been performed or to see if it was on the edge of having issues. The dealer did supply a car fax, and the vehicle did have its oil changed regularly. We did notice immediately that the windshield was chipped and brought the vehicle to the dealer for inspection of the windsheild. The service dept gave us a number to call, but the sales manager wanted us to let him look at the chip in the window. After getting the vehicle home and cleaning the truck, did notice the truck has minor dents in the bumper and body which was not noted on the car fax or pointed out at the dealer. I have dealt with other Autonation dealerships and have always been satisfied. Unfortunately, I have not had the truck more than a month, and less than 3000 miles, and I have a check engine light. Upon bringing it back to Autonation Ford, the service dept called and said that the vehicle has fouled plugs and recommended 532.00 dollars of work be performed to get it right. We spoke several times to different sales managers explaining that this does not seem right, the truck had 64000 miles when we purchased and 67000 now. In reviewing the Ford Manual, it looks like the plugs should have been replaced at 60000. Each person has been less than sympathetic about the situation, and it seems that they are not interested in doing the right thing in this matter. I do see from your website that you cover things like this up to 60 days and unlimited mileage, although Autonation Ford in Scottsdale must not be aware of your policy. As of writing this, the dealership did call and say they were replacing the spark plugs, but this is many conversations and explaining we would be getting a lawyer involved. Bottom line, Autonation Ford does not meet the standards that many of your other dealerships represent. I purchased a truck with a damaged windshields, that has body damage, and was either poorly maintained prior to Autonation getting the vehicle, but certainly not maintained once they took ownership. It should not take a lawyer to be involved to have the right thing done. I look forward to hearing from you on these matters.

20

leased new car on may 9, 2019 Lexus es 35 returned a lexus es 350 same day dealer was Lexus of Palm beach.
lease #04-0772-La770.Last payment on returned car was paid on first week of may.
I also paid on May 9th first month on new car sales person said that last payment would be returned to me from
Lexus financial.I have a paper signed by MGr Tony Kulsky who was brought in to confirm agreement.I recently received a letter from Lexus financial claiming damages of $224.70.and that my refund for May on the old lease would be $184.12 instead of $408.82
I was not informed at the time I signed for the new car that the refund was contingent upon inspection.
I am a very loyal Lexus customer having leased 8 cars in 10 years mostly taking 2 cars at a time.
I have also recommened 3 of my friends to deal with Lexus of Palm Beach.The last one just leased a car about 2 weeks ago.
Is this the way Lexus rewards customer loyalty
Herbert Lipschutz . 561 702 6652

20

I bought a 2015 Volkswagon Jetta with a 3 month 4,000 warranty, on May 4, 2019. I drove the car to Ohio and found out it either had an oil leak or was burning oil (I added 3 qts of oil in a 24 hour period, traveling 1200 miles). Autonation says they can't find the problem and want me to go to a Volkwagon dealership which I would have to pay for! No return calls from Sales or Service! Also, it's been a month and I still don't have my original title. I wish I would have read these reviews before purchasing.

20

waiting for my money to be sent to my bank. We are going on 6months
please please please please take care of this for me.

20

Please contact me so I can forward an email thread from the General Manager Tracy Moorman (BMW Tucson Arizona).

Mr. Moorman said he will look into an issue for me and has not responded to multiple emails.

Please contact me. Email or call. 818 421 7428

Respectfully,

JD Garcia

20

I have been trying for 7 months to get a check for the cancellation of an extended maintenance warranty. The amount is $3131. BMW of Vista, CA has had all of the information it needs to get this done and yet it has been one excuse after another. I have been more than patient and tired of getting the run around. There is only one person who has kept me informed and that is the new Director of Finance, Bob Zsarko. All I can say is that I am at my wits end. This is inexcusable for it to take 7 months. I have left so many messages for various people including the GM, Director of Finance for both Vista and Encinitas and no one returns calls.

I would like this accomplished immediately and send this up the chain of management so they are aware of what this BMW Dealership is like. Mr. Kwak should know as well as Cheryl Miller. Customer Service is definitely not in their vocabulary at this dealership.

20

I recently got my brakes changed at auto nation USA only to find out they put after market brake pads and rotors On my car and did not notify me anything so after I left the dealership I started hearing a popping noise everytime I would stop so I went back to the dealership the very next day to notify them of the issue I was having and the house tech notify me that he couldn’t hear the noise he said”it’s one of those things that you have to let it get worse before we can do anything about it” so I took it a step further and took my car to Mercedes Benz of greenway and they notified me that aftermarket parts had been installed on my car and that they were faulty and they were also slipping when I would stop so I reach out to the manger in the service department of auto nation USA and he told me that I would have to bring the car back so I had the car towed because I did not feel safe driving it so no one ever called me and told me that they had received the car off the tow truck I had to call them they also kept my car over night with out even telling me that they would have to and to add injury to insulate the manger told me he was doing me a favor by not charging me for them to look at the faulty breaks they had installed on my car and the next day when I went to pick up the car they told me they couldn’t hear the noise and as soon as I was leaving out of the garage of auto nation I herd the noise this whole process has been a complete nightmare

20

6650 S.P.I.D. auto nation left my friend stranded on the freeway in CORPUS CHRISTI ,Texas with DONIT TIRE no STAR WRENCH NO JACK IN HER CAR IT IS MANDATORY ITEMS THE VECHILES R TO HAVE WHEN RHEY SELL THE VECHILES!!!!!!! auto nation corporate office needs to get their butt down HERE & MAKE AUTO NATION GIVE MY FRIEND THOSE ITEMS NOW OR KNOCK OFF THE 2000 OFF THE SELLING PRICE NOW!!!!! Auto nation put my friends life in danger !!!!

20

The car we bought from you in 2017 is in for its third transmission we haven't got to drive it in over a year because we can't afford yet another transmission. The general manager at the Park Meadows store in Colorado has done nothing to help us. This is my third complaint to corporate again I guess I shouldn't expect any response from this one either

20

This is in regards to AutoNation Ford at 8252 S Broadway, Littleton, CO 80122
I received a recall notice for my 2011 Ford Mustang. I scheduled the appointment to have the airbag fixed, When I arrived to drop off my car they told me they did not have the part and that I would need to reschedule. I asked why I was not notified that my car could not be serviced. They knew WHEN and WHY I was bringing in my car. The answer I received from two different employees is that they do not work that way. I rescheduled my appointment and ran into the same problem. I even asked if I could get a coupon for a discounted oil change for the inconvenience. I was quickly brushed off with the statement a manager was not around.
I went to Yelp to leave a review about my experience. The Yelp reviews are only 2 stars with so many unhappy customers. Is this the reputation you want for Autonation and for Ford?

20

I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running. I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600. I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and have it fixed at a letter day because i could not afford the price. He called me Monday April 22nd at 10:49 am and said he could get the price down by not fixing the starter and getting an engine from LKQ for $5050 and the new price with labor and replacing the radiator and radiator shroud would be $11,100. I advised him this was still too much to just put vehicle back together. He called me yet another time at 12:12 pm and said he could waive some labor cost and charge me only $10,000. Once again I advised him I could not afford that just to put the engine back together. I asked him if he could at least fix the radiator and radiator shroud, he said no because the engine doesn't work and they couldn't test whether or not the radiator would work correctly. He then called me again at 5:21pm and said the engine was back together and I could come pick it up but that Id have to have it towed because it doesn't start. 1st concern, is he told me it would take 10 hours to tear the engine down which is a cost of $1500 ($150/hr x 10 hrs) but yet they got it back together and ready to go in 5 hours. 2nd concern, when I had the tow truck driver pick the truck up, it started right up and he drove it onto the wrecker. (I was told the truck didn't run). 3rd concern, if the engine was torn down, why would there still be oil and all other fluids in the truck and why would the batter even be hooked up if the engine was so called bad and needed to be completely replaced. I am requesting my labor cost of $2260.00 be refunded to me, I will pay for the $146.90 for tow that was charged to AutoNation and I will pay for the initial $150 charge to do diagnostics on the truck because I do believe I owe these 2 amounts. To sum this up my truck was in your shop for 2 weeks and nothing was ever done to it and I was charged $2406.90. There were no parts replaced on my vehicle and the engine was never torn down like stated. I have taken my truck here before and trusted them enough to take it back and I feel like the took advantage of my and charged me for work not down.

Thank you for your time,

Kaycee Flores
Marketing System Supervisor
Daimler Truck Financial/Mercedes Benz Financial
817-507-5654

20

I bought a Brand New 2018 Jeep Wrangler at auto nation Chrysler dodge Jeep Ram at1515 south loop west Houston Tx-77054, in Dec-2018.its not even complete 4 months its started giving me trouble and looking upon the history at the same dealers service center the problem was already diagnosed in August 2018 which was before I bought the vehicle here, when asked about this to the sales manager he was rude saying it’s not our problem to look you need to check with service department and suggested me to go to the Chrysler and file lemon with them and they asked me to leave the vehicle in the service Department and it’s been 2 days and when called they could not find anything wrong with it and when asked for the paper work they gave me a price of paper which I am attaching here.
Here as a customer I request you to someone take care of this issue and get it resolved as soon as possible because I cannot keep spending money on Uber go go for work and at the same time I cannot expect my brand new vehicle to be in shop all time.here you can see the paperwork where it shows nothing has been done and even I was shocked to look at the paper work they gave me with no proper work description and no name of the dealership or anything I feel suspicious what they have done to the vehicle as I already lost trust on them with all the issues to be frank I am having trouble with dealers from the very first day after my purchase they pull my credit report 11 times without my approval.

20

Attempted the purchase a used vehicle. Completed financing and was told car would be ready next day. Next day they found an oil leak. Asked for money back on a Friday told to come back on Monday still no call or will answer. AutoNation North Richaland hills Chrysler Jeep
Just want money returned

20

No training given on how to use the technology in our new Sienna by AutoNation. Salesman was rude and condescending after sale. Couldn't be bothered with us. Had to phone Toyota to explain how to use the great technology in the car. Toyota rep was great. Car is two weeks old the plastic cover on the rear bottom of the car came loose. Dragged on the highway, had to be taken off. Was told really didn't need it. We wonder why then was it put on?
We were told that there were a lot of problems and complaints with the SCOUT GPS. Also we were never told that with APPLE PLAY we should have an Apple phone. The salesman Jeff Kuba said that what a lot of his customers do is change to apple phones.
We had to explain to them that Toyota allows up to a thousand dollars to install adaptive equipment. They looked it up on the internet, They printed the forms. Had to go back to have them sign the form. They did send us to the mobility center to get the work done.
Overall terrible frustrating experience.
Certainly there should be training classes to learn how to use all the technology. Technology without training is like a boat anchor Completely.
useless..
Thanks to the Toyota rep spending over an hour with us on the phone while we sat in the car, we were able to use many of the features.
Also supposed to receive check for $2500.00 for our trade in. Been two weeks, still not here. We do have a message from AutoNation showing that request was made for check.
Also when registration was made out, it should have been made out in my wife's name for handicapped plate to be transferred it was put in my name. Probably my fault, but it should have been pointed out at the time.

Letter has been sent to Mike Jackson, Cheryl Miller, Southeast Toyota, David Mathews General Manager, Auto Nation Westin.

20

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning. Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

20

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning. Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

20

Wife and I just walked out of AutoNation Honda in Lewisville…and we will NEVER darken their doors again. I will try and keep this short. We are trying to replace our vehicle after the wreck. We decided not to finance, that there was a specific amount we could spend. So we started looking for a used vehicle. Tuesday, I went to AutoNation and looked at a vehicle…told them what I could spend, and tried to work out a deal. Didn’t work put. Fine, nobody hurt.

The salesman called me 4 times more on Tuesday and 5 times on Wednesday. No coming down to meet our budget. No Hassle, No Haggling. I understand.

He calls 3 times again today, so I return the call to tell him we can’t pay what the offer is, thanks, but please sop calling. When he answers the phone, he tells me that they CAN do the price that I offered. I double check. He confirms.

I go back to the dealership, meet with the salesman, who now says, “I told you wrong, what I MEANT to say was blah…blah…blab…my Boss is trying to make it work. Again, I tell him I cannot go above my offer.

The manager comes out and tells me, “If I do this, will you pay OUR original offer?” I AGAIN tell them, NO… this is what we can pay. He says, “OK, ok, ok, I will make it work.”

By now, Linda gets there. She tells the salesman the same thing I have. We are assured that they will make it work.

We test drive the vehicle, fill out the paperwork, and wait.

Salesman finally shows up with the final offer… higher than our offer, and higher than what he told me on the phone, and has the nerve to say, “Well, can you just put the extra on Credit Card?”

Linda and I look at each other and walk out. The salesman and the manager come running after us… saying, “Wait, we’ll take care of the extra! We were going to make it up!”

Really? Why did you ask me about putting the rest on a Credit Card?

20

To whom it may concern:

My name is Yuzhen Liu, I am a student in Auburn University, I bought my Ford Fusion 2016 from Auburn autonation at the end of 2017, when I buy my car, it already has 3500mile on it, but they told me that’s totally a new car, the miles on it because they lend it to customers who’s car have problems . Since they give me 2000 discount, I bought it. I totally spend 17000 dollars for that car. But after I bought that car, all kinds of problems occurred, several months later, I noticed my car vibrates heavily when the road is slightly rough, I told that to the device department, but they said no problem with my car, they I realized it’s even worse and the steering wheels will rotate itself, I send it to the service department, they told me something is broken, they need to replace it. I left my car here for more than one week, they didn’t even call me to tell what’s going on, then I began to call them and push them, finally, they told me my car is ready for pick, but they didn’t give the report. I drive my car back and found the steering wheel is slightly towards the right, I send it back again and they fixed it, the steering wheel is not rotate any more, but the car still vibrates heavily. This is my first car, I thought maybe every one ‘s car like that, but then I tried other one ‘s car and also let my class mate to try my car, they both agreed that my car have problem. One more thing I forgot to mention, there is also problems with control pad , I cannot connect my phone, only the radio work,they told me something is broken, I left the my car there for 5 days, they promise I can pick it soon, but I went to pick my car, they told me they found another part is also broken. They let me drive it back and will call me if they receive the materials (I cannot remember how many time I wait like that)

I really wonder if they sale me a bad car, I cannot believe that a new car only have 7000mile will have so many serious problems in just one year, I feel cheated, I just a poor student in Auburn University, I applied a loan to pay my car, it will take me five years to pay the loan, I am so sad and disappointed right now. Please help me to solve my problem. Thanks so much.

My car VIN is 3FA6P0HD8GR375633

20

Left my car on March 26 to repair a tail light and bumber. They have promised countless dates , still waiting. I am paying a rental out of pocket. I am at 800 dollars. What can you do for me?

20

We purchased a vehicle from Cadillac Corpus Christi on SP ID Road. Signed the paperwork on Saturday was told the car would be in on Monday it did not arrive until Thursday. Was in correspondence with our sales person Marcus when we got there to pick it up it was not detailed we’re talking about a Cadillac ESV platinum . It was a used vehicle 2017 I traded in my 2013 Cadillac ESV platinum and it was way cleaner than the one I actually got from you all. I came home and detailed my 2017 vehicle myself. I believe your management company at the car dealership completely dropped the ball and I’m embarrassed to tell people that I bought it from the auto nation. I will not tell people I purchase that vehicle from your car dealership. It was not a good experience and when I’m ready to purchase two other vehicles not really sure I’m gonna go there. We did get a free detail but this is after the fact. I actually gave you one star only because I was forced to really I don’t think you guys deserve any stars . Thank you very much for your time Denise 720-620-3020. Have a wonderful day

20

I reached out to the AutoNation Gilbert AZ to buy a car. The sales people, including the internet sales manager would not provide the information I needed and worse, told me I was "rude". I never spoke with them on the phone, only by email, which I will be happy to share. Bottom line I was essentially told to go away. Probably the worst auto dealer I have encountered in my life.

20

I am sad because I bought $6k worth of service contract with them for auto care.
I had to sit 3+hrs for just oul change and onr tire replacement.
The worst place to go, they have no respect for others time.
I am thinking of canceling contract.
Go buy honda from Holler.. I have another brand from them and service time is less than 1 hr for oil change and tire rotation and change.
Thomas

20

For a department to be called service and has no service is b.s. I brought in pickup for service and it hasn't been done. I even set an appointment when it was convenient for them. I even took the vehicle in the day before. The next day I didnt hear anything from service, so i stopped by after work to check on it. They haven't even looked at the friggin truck. They said they will update me the next day. Next day rolls around and still no word. I went the second day to follow up and the truck was still sitting outside where it was the day before. Now, this is what really pisses me off. I had my wife go in to ask for an update, I had nothing good to say so I stayed outside, they f**** lied to her. Oh, they looked at it but couldn't figure out what is going on with it. Same shit she told me the first day I followed up. I can tell the truck hasn't moved.
Why have people set appointment in the first place if you dont have the room for it. I even asked when will they be able to look at my vehicle so I can set this appointment! I have been without transportation for 3 days now and no updates whatsoever! Chevrolet did the exact same thing to me a few months ago. This is in Spokane by the way. Service department is horse shit. Their incompetence is an inconvenience to what used to be a happy customer of autonation. Either address this matter or offer warranty that could be used at other shops. Thank you.

20

I purchased a Extended Warranty from my Autonation Libertyville,Il Dealership to cover my 2016 Toyota minivan Vin#5TDDK3DC0GS132863 on 4-9-18 while taking my vehicle in for service at location the dealership was unable to locate the Warranty in the computer or so I was advised I was charged $144.84 for the service which should have been covered by the Extended Warranty.i was told that I would have to connect the Financial Office and determine if I had purchased the Extended Warranty.After numerous attempts and messages being left with negative results.I contacted Toyota provided my Vin number and was assured that after my Toyota warranty expired that I had a Extended warranty through Autonation but upon taking my vehicle back into Autonation on 4-4-2019 they attempted to charge me again until I refused to pay and advised them that my extended warranty was good until 3/2023 further checking by them this time prevailed and I was not charged.I would request that this $144.84 charge be returned to me and that I would not have to be inconvenienced when the next time my requires service

20

Elderly abuse potential. My father was taken advantage of at the Lexus dealership in Clearwater FL. Management told him when he traded his car, that it had structural damage, and it did not. They gave him less than 50% of wholesale value. He is 90 years old and they obviously have no respect for the elderly.

Florida has strict laws regarding this.

I have contacted the Corporate office by email 2 times and have had No response.

Maybe it is their policy to try and maximize profits with the elderly.

20

My father at 90 years old was blatantly taken advantage of on his trade. Lexus of Clearwater told him he had structural damage on his car which was false and gave him less then half wholesale value. I emailed Autonation on no reply. I believe there is a strict law in Florida regarding this type on action which may be the only option.

20

I went to AUTONATION Liberty,IL for Service on my 2016 Sienna Minivan on 4-9-2018 I was charged $144.84 for service and was advised that my Toyota warranty was expired.I advised that I had purchased a Extended Warranty through Autonation and that the service should be covered.I was told that there was nothing in the computer to confirm that and that I was responsible for the charge which I paid.I was then told that I would have to contact the Financial Officer at the dealership which I attempted to on several different time leaving messages but was never contacted back.I have gone back to the Dealership Two times and each times they have attempted to charge me again but are reviewing my pass service visits determined that I did have a extended Warranty.No one has advised me why I have not been refunded the $144.84 that I was charged in 2018

20

Elderly abuse potential regarding my father at Lexus of Clearwater on March 21, 2019. Please have Jim Bender contact me as soon as possible.

20

MY WIFE JUST SPENT HER SATURDAY FOR A SIMPLE OIL CHANGE. WOREST THEN GOING TO A DOCTOR OFFICE. . FROM 11 AM. TO 2.30. PM. WOREST. THEN ANYTHING. ELS. NO ONE TO TALK TO. LIE AFTER LIE, YOU PEOPLE. ARE ONLY. ABOUT SELLING ME. STUFF EVERY-TIME I GO THERE AND MAKE ME SIT AND WAIT .
YOUR. DEALERSHIP. START TO STINK. WE WILL NOT COME THERE EVER AGAIN. AND WILL NOT BUY ANY STINKING NISSAN EITHER ..

20

I wish I could give Autonation zero stars. I went to purchase a car in December a couple days before Christmas 2018. They told me my loan was approved for a Challenger. I put down a 500 deposit, signed all the necessary papers and left with my car. I get a call January 28 stating the deal fell through because they couldn't verify my income, and that i need to come sign because they found me a new deal. Go and sign February 3 and put down a additional deposit of 400. They tell me that my first payment will be March 15, 2019. I get a call from Capital one stating that Bob lied to me and that they wanted me to trade my other car I have with them in. At this point I had already signed the new deal. March 6 I go back to the dealership because the temporary tags expired in February. I go and talk to see why I haven't received my tags and they said they didn't have a clue why. So they printed me another tag on March 7, 2019. March 11, 2019 I contacted the dealership to ask why I still didn't have any information about who to pay my car payment through but I didn't get a response. I get a call March 26, 2019 that the repo man was out looking for my car. So I went to the dealership March 27, 2019 to talk to the people at the dealership and all they was telling me was lies. They said when they would find a deal for me that the person who sold me the car would let the deals expire and that it was nothing that they can do to help me. How is it my fault that they didn't do their job so I have to take a loss. So now I'm out of a car and 900.00. I learned that Autonation is bad business. Take your business to another dealership. I have text messages to prove all of this and I plan to submit them to coporate.

20

I sold my 2016 Toyota Corolla after it was involved in an accident. The vehicle has been paid off. I am trying to get a refund for my extended warranty and prepaid maintenance. The vehicle was sold in February. I really need the money from this refund. AutoNation in Tempe has been telling me that their computer is down. This has been going on for over 10 days and they claim that it has been down a total of 20 days. I need the paper I sign to submit to you guys. I will go to the local media if I have to. I really would like to settle this without making an issue involving the media and attorneys as this is causing me undue stress. I have advanced COPD and the stress is causing me breathing problems. Please help me.

20

I dropped my 2015 Jeep Wranger at your Jeep Chrysler Pembrokepines dealership on Monday,I had my 4WD not working,I called Tuesday to check the status and was told that they ordered the parts and it’s covered under the warranty,Car would be ready Wednesday,no one called on Wednesday,I called the dealership and was told the mechanic had to leave and it would be ready Friday,nothing on Friday when I called again was told it would ready Monday,I called Monday to check if my Jeep is ready put on hold for twenty minutes and girl said the lady taking care of it if off for a week,at this point I was very upset as nothing was done to accommodate me I was out for for a week with a car and no one would give a correct information,I decided to go to the dealership and took time off from my work,when I got there I spoke to service Director Alfonso,he took me in the service and said the part is not covered under the warranty, and that the mechanic made a mistake telling you it’s covered,i told him why I have to pay if your machsnoc madevs mistake and I am out for s week with a car,you should have told on Tuesday when I called,Alfonso said we’ll you don’t have to buy the part,mean while the part was on the service floor and my Jeep was parked elsewhere,when I told him I’ll call the corporate office,he said call who ever you want,I did not this is what automation stands for such a disrespect and horrible customer service,my Jeep is still there at the dealership ,please handle this and I want compensated for my time,otherwise I will put this on all the social media,

Thank you
Omar khan
Cell 305 308 3419

20

We purchase a Jeep Cherokee 2015 3 months ago from Auto nation Chrysler Jeep West on Colfax in Golden CO.
The steering wheel is making a rubbing noise and when you drive over bumps it sounds like the entire vehicle bottom is going to fall apart.
My husband has been attempting to get a service appointment for over a month. Today he was scheduled for an appointment. He called to confirm and they stated he was not on the schedule.

20

Unprofessional......worst customer service.....horrible ,horrible expirience!!!!
Dont even deserve one star!!!
Kept me runaround for over 3 months, different stories everytime i spoke with the finance manager ,they cashed the check for my lease buy out, but never forwarded the proper paper work to my bank....for over a month no one returned my phone calls/voice mail, my bank's phone calls or VW credit phone calls.....i am facing fees for the loan i took to buy out my lease and still in limbo about my car! And they still have my money deposited to their account!!!
And no a word from them!!!
What a Scam!!!

20

Sales manager had the personality of a wet noodle. Tried screwing me out of my trade so I went to another dealer and was offered $500 more for my trade in writing and took this offer back to this dealership. It was accepted and he wanted to make the deal right then. My wife was there and she didn’t want to spend three hours at the dealership. After a few words he said we could make the deal later. Came back to dealership and someone started to give me the sales b.s. that I needed an additional warranty for my car and I said no frills. He got cocky with my remark but left the area. Prior to any of this taking the car out for a test me and the salesman heard a rattle coming from the car in the rear. So I made sure it would get looked at after the fact. Made the deal after signing the paperwork and found I only had one keyfob. Only reason I made this deal was that the car was reasonably priced. Took the car back to the dealership for the muffler rattle and after it was looked at they said there was nothing they could do to fix it. Took it to a muffler shop today spent $20 and 30 minutes of my time and no more rattle. Moral of this story is don’t trust anything this dealership says.

40

On tuesday 19 mar 2019 I will pick up a 2017 glc300c4 vin no. Wdcoj4kb8hf278148 ,we founded the same car in other states cheaper and with less miles, the Mercedes store at fm1960 and I45 the cars is very high. I want to file a complaint with the tv station here to do a investigation. Then i was told to give auto nation a chance to look into this matter. I went to www.mercedesbenzdesmoines.com and found vin.wdcoj4kb4hf159139,,with 16,512 miles for $41,395 (stock no.hf159139mp i am being charged $48,000 with almost 42,000 miles. Also at www.mbzno.com same car for $40,994 vin: wdcoj4kb1hf152343 and stock no. M145471a ,home ph. 281 257 4496 please use my email thanks. jessie

20

My husband a mechanic at Auto nation in phx is sleeping with the inventory girl for over a year. I have contacted the HE department and nothing has been done. I don't know the rules when it comes to dating in the work place but this is super inappropriate

20

I have tried 7 times to try and make a service appointment and no one answered, they kept saying can you hold, then click!
I called and left a message with your general manager, explaining my dissatisfaction, and he never called me back!!!
Wow, if I have to drive an hour, I will never go to your dealership ever!

Delray Beach, Mercedes

20

I have spent 15 hours sitting in this building over 4 days trying to buy my truck. I have been here an hour just to pick it up, I paid the down payment 5 days ago, the managers are slow and very dishonest the finanace manager handed me a fresh financing application and told me to lie.

20

On Jan . 11 2018 took my car to Auto Nation Chevrolet North Corpus Christi. to have work done on the A C. found leaks ,found evaporator core leaking,, they removed instrument panel, including glove box. Replaced Evaporator core.good service there, but when they replaced glove box back i had to take it back , they forgot to put back glove box strapes back and they DIDNOT placed my owners manual back.This is the only place i take my car for repair ..I have been trying to get a replacement of my owners manual since they were the ones that took it out.They told me that they could make copies off the internet, that is not satisfacttory to me .I want them to order one .Service Advisor name is Charles West .gave me the run around.also took it for other service that included to take off screwes fom. back floorboard for repair and they forgot to put screwes back time and time again took it back for other repairs and told them about scweres on back seat floorboard to put back they did NOT.still there in my car i dont know where they belong...UNSATISFACTORY. I NEED. MY OWNERS MANUAL ORDERED AND PAID BY AUTO NATION..PLEASE. Reply Back To Me.e- mail. mlmoreno309@gmail.com or call me at 361-445-6861 today is march 1st.2019 friday.

20

I purchased a vehicle and it was delivered on a Saturday 2.16.2019
with the engine light on,so I didn't drive it and that following Monday 2
19.2019 , I had it towed the BMW dealer and today is 3.1.2019 and AutoNation said I had to pay.. I received the car with 37040 miles and the dealer received with 37042 ..please help
.

20

My 2012 Cheverlet Traverse has a factor warranty problem. I bought it in December 2018. Only 2 months ago. It ran hot on 02/23/19. I had it towed to Autonation GMC on Mendenhall in Memphis Tn. Since it was a factory issue, I was told by other dealerships that I should get a loaner car. I am still without transportation to get back and fourth to work and school. I'm not sure when I will get my truck back. Can someone from your Corperate Office please contact me about this matter. 9016908197. Thank you in Advance.

40

Hi my name is Sammy Davila. I recently bought a truck from your company. They said it had a full inspection that your ad says you do to all cars. Once I brought home was making noise so I took bac. They put me in 2 loaners till deal got funded. Once funded they gave me my truck back and said they were not going to fix. So now I have a bad differential on my 4x4.i took to them and they told me put new differential. And would not put anything else in it. So I called Gm and took for power train warranty. Took to auto nation Chevrolet and it sat there for 2 weeks. So I picked up and took to al wills ford Chevrolet. They informed me that auto nation used in Corpus Christi if they did the work they said they put the wrong gears. So it voided my warranty. I am very upset. A man saw me at autozone and told me that the 4 x4 was messed up and that’s why he didn’t buy it. He informed Chevrolet north. So they sold it knowing it was damaged. I traded in a truck and was given well under market value . I only traded it in cause it wasn’t 4x4. So now I have a truck that still don’t have 4x4. My truck was paid for and all I have is a payment same truck now. Then they gave me my plates and threw away my registration and sticker. I am very upset. I have posted on social media and have informed the public about the way auto nation does business. I will change my post if I get some kind of satisfaction for this broken truck. Please contact me at3618345016 my name is Sammy Davila. Once I took truck back to location I bought vehicle they changed there mind and said they just changed bearings not differential. Please contact me or I will continue to post this every week and post fliers all over town

20

Having my car repaired lied that the work was going to be done this happen twice I have to call to find out no contact with estimator he does not return my calls relays message to the receptionist to tell me a lie.. I have read about this issue in complaints but did not think Scott would do this
Honesty would have bee key and contact with customer witch never took place .As had plans with my car and not with this rental again trusting
Scott. Maybe the work will be fine but as far as costumer service not in a million years I would recommend this location to anyone .

20

On October 17, 2018, our 2017 white 340i BMW was involved in and accident. We brought the damaged vehicle to AutoNation Collision in Delray Beach, Fl. 100 percent of liability for the accident was deemed to be the other driver. His insurance company Liberty Mutual agreed to pay for the repair of the vehicle and rental vehicle. The vehicle took four months to repair. I was told the vehicle would be ready by November, 24 of 2018. The date kept being pushed back by AutoNation for various reasons. When I inquired about the rental car, the service rep Tom Gamiln stated "what ever Liberty Mutual will not cover we will cover, don't worry". On January 25th, 2019 I was notified by Tom Gamiln, my vehicle was ready, to leave the rental with him, they will return the rental vehicle and take care of the billing of the vehicle. I never received written or voice correspondence that there was an issue with the rental billing. It was not until i received my credit card statement in February that I discovered I was billed 2130.62 dollars for the rental vehicle. I contacted Liberty Mutual, see attached correspondence over the rental vehicle. I have attempted to contact several employees at AutoNation Delray Beach with negative results. Liberty Mutual will provide written document that 28 days of rental expenses should be the responsibility of AutoNation Delray Beach. Due to lack of professionalism, I'm filing this complaint and feel I'm being forced to seek an attorney to rectify this issue.

Hello Mr. Jaccarino,

I hope you are doing well. I took a review of this file. At this time I can authorize a reimbursement of $1015.56 for 31 days of rental. Your selected shop delayed the start of repairs for your car due to construction at their facility for approx. 28 days. Liberty Mutual is not responsible for this delay and you must discuss this with your chosen shop in regards to any guarantees they have for the efficiency of their repairs.

Payment will be released today and will arrive in 7-10 business days to your address 6013 NW 31st Way, Boca Raton, FL 33496-3376

For more information about your claim, please visit your online account or contact me.

Sincerely,
Monique Cornelius

CONTACT INFORMATION
MONIQUE CORNELIUS
CLAIMS RESOLUTION REP II, APD

PHONE: 407-430-4776
FAX: 877-202-4607

MONIQUE.CORNELIUS@LIBERTYMUTUAL.COM

[metadata: {Claim-Number : 038423923},{Exposure-Number : 03},{Category : Manual Outbound E-Mail},{Description : undefined},{Template-Id : APDFREEFORM}]
Policy underwritten by LM General Insurance Company
© 2019 Liberty Mutual Insurance Company, 175 Berkeley Street, Boston, MA 02116

From: Michael Jaccarino [mailto:mjaccarino@gmail.com]
Sent: Saturday, February 16, 2019 4:19 PM
To: Cornelius, Monique <Monique.Cornelius@LibertyMutual.com>
Cc: Pamela Jaccarino <pjaccarino@gmail.com>
Subject: Claim 038423923-03

Ms. Cornelius,

I received my Bank of America Credit statement for January of 2019 in the statement I was charged $2,130.62 by Enterprise Rent-A-Car for 59 days of rental. See attached rental invoice. Please contact Enterprise Rent-A-Car on Monday, February 18, 2019, for a refund of $2,130.62 to my credit card and pay the full amount owed. I’m not responsible for the $2,130.62 rental invoice. I’m not responsible for an issues with Liberty Mutual and AutoNation Collision Center concerning the rental vehicle. I was never notified in written correspondence that I was responsible for any of the 59 days of the vehicle rental. I have correspondence stating that Liberty Mutual is accepting liability for the accident, paying the cost for the repair of our vehicle and the rental vehicle while it’s being repaired. Again there is no question of liability, you client plead to being at fault for the accident on February 06, 2018 at Palm Beach County Traffic Court in Delray Beach, Florida.
The accident and it’s aftermath has been one problem after another from Liberty Mutual to such an extent that it is effecting my health, I have a serious heart condition. I feel if this matter is not resolved quickly, I will seek legal counsel to handle Claim 038423923-03.

Michael Jaccarino

Sent from Mail for Windows 10

20

This is my second complaint, the Dealership is note being transparent or truthful. I have a few issues, I will give a brief. I rather note Type a book. I’ll send a email after we touch base.

20

My name is Suzette Millar Pierce I single mom who needed a car to work, on June 15, 2018 I purchased a 2012 Chevrolet Captiva from Autonation Chrysler Jeep Broadway in Littleton Colorado. The car had 116,693 miles. I believe the car was sold to me with only one quart of oil in the engine. On November 1, 2018 the engine froze and was impounded. It was towed to Ken Carl Imports who examined the car on November 7 and found that there was on one quart of in the engine and found no signs of any oil leakage (see attached report from Ken Carl Imports 4.7 Google Rating). The car had been driven for 2,241 miles and to have had only 1 quart of oil in the car it had to leak out 4 quarts of oil or burn almost a quart of oil every 500 miles. The car was parked in basically three different driveways and all three owners of these driveways will testify that the car was not leaking oil. The car had a CARFAX report and I contacted several of the companies that had provided service on the car and none were aware of car using excess oil or smoking. On December 5, 2018 I called and talked to the Chrysler Jeep Autonation Service Manager (Justin Bantock) to review the service records and see if there was any mention of an oil leak or the engine burning excess oil. He said there was no record of these conditions. I asked him if the car was burning a quart of oil every 500 miles would there be any way he would not have know that. He said, “if that car was burning that much oil he would have definitely known that”. I attempted to contact the salesmen and sales manager for several weeks but could not get a return call. I reached out to Mr. Sean Parker the GM of the Autonation and met with him on November 30, who said that this was my problem and Autonation had no responsibility. I believe this is an Autonation problem, they changed the oil and did not put oil back in. The car does not leak oil and multiple car service companies (including Autonation) and the oil change CARFAX records do not show the car using excess oil. The only conclusion is that car was sold without a proper amount of oil. Autonation also could have ever simply had called the previous owner and asked if the car was burning an unusual amount of oil but refused because they already know the truth.

20

Any update on the gift card? I should not have to ask for updates on this. Been over a month.

Do I need to stop by the dealership? Do I need to picket the dealership? Do I need to post many listings on the internet? At this point I would consider it a scam.

let me know This has to be the 4th email or more asking.

David Monte was the saleperson.

thanks steve 813 625 2421

20

Had the most bizarre experience ever. Brought my car in for an oil change (Las Vegas, West Sahara location, and while driving it off the lot realized the engine sounded funny. Thought it was an issue w water condensation post-washing of the car. (This is a very dry climate.) But it never went away on the long drive home. By the time I got home I realized there had to be something wrong and I called into my finance dept guy re towing (I had just bought a warranty) and also my sales Svc Mgr. Both were difficult to reach and finance guy never answered my question when he returned my call and left VM so we played phone tag. Had an appt the next morning in town and realized the shifting was difficult and there was a noticeable whining coming from my engine. More phone calls. Then I tried to drive to the dealership to get the car back to them and my clutch failed completely on a major street. Turns out the clutch completely out. No problem with the clutch/shifting or any engine sound until after I was leaving the dealership the day before. Now it turns out major clutch job that takes over a week of my car being on the lot from Friday until the following Saturday. A clutch repair job, no matter the odds on how the timing of this occurred, should take no longer than 6 hrs tops, that's from everyone I've talked to who has done one. Wasn't offered a loaner or anything, they just kept my car and were still working on it the Saturday I was finally free to pick it up.

20

on October 1st I contacted AutoNation/Cadillac/Chevrolet dealership, located at 6650 S.P.I.D., Corpus Christi, Texas, 361/444-0022 via the internet regarding the 2008 Hummer H3 they have for sale. I work for a living and don't check my personal email regularly throughout the day … Scott Robbins does and proceeds to harass people via email. He contacted me at 12:41 that day asking if I had changed my mind? Then immediately at 12:41 he sends another email that says, "Let's do it your way." Well that one annoyed the heck out of me so I told him so and I guess he must have told Steven Chapman who is the GM what happened or Steven Chapman has access to those emails but he contacted me and I thought we had a good interaction. FAST FORWARD: I went in on October 6, 2018 to look at the Hummer and had been assigned a sales manager by the name of Leonel Garza to assist me when I went in per Steve Chapman. When I arrived a rookie salesman by the name of Derek Cordova was assigned to me to take me on a test drive of the Hummer... which by the way, why would you all hire people who know nothing about cars; especially about noises that used vehicles make? He knew nothing. After we came back inside to the dealership, he proceeded to try and push me into making the deal but I had issues with the vehicle so we brought in Mr. Garza who again, was of no help and was brushed off and just told to fill out the credit application which I did. I specifically told Mr. Derek Cordova that I could not come in on Monday the 8th because I have a dog that I have to go home to and let out … that the earliest I could come in was the next Saturday, nevertheless he said he would call me with the results of my credit application on Monday, the 8th! UPDATE: Derek sent me an email that he was looking forward to seeing me that evening of the 8th of October; WHAT? Did you not hear me on Saturday saying I couldn't? And then he didn't even call me to let me know the status of my credit app? I sent an email to Mr. Chapman, copying Leonel Garza and Derek Cordova complaining of what transpired and to date NO ONE HAS RETURNED MY EMAILS, OR MY PHONE CALLS!!!!!!! AND TO MAKE MATTERS WORSE I HAVE A SERVICE THAT CHECKS AND TELLS ME WHEN MY CREDIT HAS BEEN RUN AND THEY HAD THE AUDACITY TO RUN MY CREDIT AND THEN TREAT ME THIS WAY, THIS IS WRONG. I need some sort of restitution …

20

I brought my car to Buena Park, CA AutoNation at 9:00 am on 11/19/18 and was told that my tires need to be replaced. I asked how long will the process take. I told adviser, Brandon I need the car no later than 12:30 pm as I have a job interview at 3 pm. He said tires will be delivered within 30 minutes and vehicle should be ready by 12:15 pm. Shuttle service took me home and no communication whatsoever. I called Brandon at 12:30 pm, he informed me that tires were just delivered 30 minutes ago. He offered a rental but shuttle service won’t be able to pick me up at least for another hour due to just having one driver. I talked to one manager who was unhelpful and disinterested. He said that he will have manager Mike Hodgkin call me. Mike never called me that day. I left a voicemail for Mike today (11/20) and still no return call. I had to bring my two children and my mother with me so I can make my job interview on time. I also found out that the tires Brandon recommended have very poor reviews and made in China. I specifically told him I want tires comparable to American made tires and can pay more. I would like my tires replaced with American made tires.

20

Bought several high end cars and trucks from Auto Nation over the years. Last truck bought had a windshield insurance for $500 tried to get a refund after trading it in 1 year later and was told the windshield was a product served not an insurance policy prorated. This seems like a scam to me and usually I let it go and move on. It is the point that no one cares ( all over $500) you are willing to lose a customer who buys yearly with a family of 6 drivers for $500. More the point call them back!
Called the GM and left messages...no reply, called the Sales Manager left messages and email no reply. Recently we inquired about a new Corvette at the GM site and were transferred to Auto nation as the selling dealer. We are not interested in Auto Nation and you have lost a million dollar customer Wife $65K LTZ truck, me Corvette,$70K and $55K Z71 son is $60K Z71 daughter Colorado $30K daughter $30K LT truck you do the math we trade nearly every year.
I think I am one of thousands who have a lost voice. We have since bought just this year a new Raptor, F250 and I'm going to trade my Corvette in on a Mustang Shelby 350.
You should re-think how you treat people and at the very least call them back. Thank God small business is coming back and big guys are feeling the pressure.

20

My wife and I purchased a new vehicle at AutoNation Honda Clearwater, we were informed by the sales and leasing consultant (Brahmi Dounajar) that extended warranty and GAP insurance was only offer during the processing of the paperwork for the purchase of a new vehicle and the dealership does not offer it at later time. However, he mentioned it can be canceled at any time. We decided to accept what was offered based on the information that was provided to us and with the assurance that it can be canceled. We did a deeper research and decided to cancel the service. We went to speak with Brahim Dounajar in person to cancel the items we didn’t want. He promised he was going to process the cancelation and send us the paperwork for signature. A month has passed by and we are still waiting to hear back from them. Several unanswered phones calls and multiples unfruitful follow emails is all we have at this point.

20

Went to buy a fiat and they sold me a jeep renegade limited for 10k more. I have dementia was taken advantage of. Ask me for details.

20

Pretty much got screwed by Henderson nv. BMW as soon as I drove off the lot. Car broke down after 47 miles. GM, sles manager and finance manager were worthless. Sold vehicle as fast as I could. Lost $15,000. Went to get refund on extended warranty in March 2018. They never sent it in. Went to another autonation dealer and they could do nothing for me. Never buy from them. Go to another dealer.

20

i need someone to call me. one of your employees is threatening me with unfair business practices in regards to one of your vehicle, I was trying to purchase. I can be reached at telephone (832)545-7235.

20

My name is Emily Helterhoff, I live in Panama City Beach, FL. I purchased a 2015 Jeep Wrangler Unlimited Sport with 28,000 miles on it yesterday (08-17-2018) from Autonation Hyundai in Columbus, GA. My sales representative was Travis Enix. I drove the vehicle home to Panama City Beach and left it in my garage overnight. I then drove it to the store this morning and went back to start it and it was completely dead. No light or anything were left on. After having my father come jumpstart the vehicle, I drove it to Autozone and has the battery tested. It was bad. I then proceeded to call the General Sales Manager, Nate King, to have the battery replaced. He told me that there was nothing he could do because the vehicle had no problems prior to now. I want to make it know that I am a mechanic, I’ve been working on engine for 3 years now and I know batteries do not go bad overnight. Nate King assured me that every vehicle is started every morning. Which seems impossible considering there were 300+ vehicles on the lot. He told me there were no problems with the vehicle but I can see they have had it for over 90 days. I asked again to have the battery replaced at their expense because batteries do not go bad overnight and they obviously knew there was a issue with the battery prior to now. He told me he could not afford to put anymore money into the vehicle because he had already come down on the price for me. I told him that wasn’t my fault, I asked him to come down another $1000 and he came down $500 and we agreed to make a deal. I am beyond appalled at the customer service that is being provided considering I spent a good amount of money and also time coming to purchae this vehicle. Nate King even laughed while I was on the phone when I was speaking with him about this problem. I purchased a running vehicle with full promise that everything was good to go and taken care of, only to be left stranded at the store in 100 degree heat. And then again left stranded at Autozone while I waited for a reply from the dealership, who has yet to call me back after I asked to speak with someone higher than Nate King. This was almost an hour ago that I was reassured someone would call me back in 20 minutes. I ended up paying the $200 to have the battery replaced so I could actually operate the vehicle I just purchased yesterday. I will be sending a copy of the receipt and I expect a full refund for the cost. I also asked Nate if I could go have the battery replaced at the local Autonation since I am going there to have a windshield chip fixed that they are paying for. I told him I would just have them send the bill for both and we would be okay. He said no, it doesn’t work like that. I then said okay, well the vehicle is under a 250 mile, 5 day warranty and I am still under that so you guys can come pick the vehicle up and take it back and he proceeded to laugh at me and tell me that they cannot do that either. I cannot believe the customer service coming from him after just speaking with him yesterday and he came off as polite and ready to fix any issues at hand. If the battery has died when I went to go drive it off the lot I’m sure they would have replaced it. But I suspect because it went go detail for such a long period of time while I was there that they were actually doing something to ensure the battery was charged for me to leave. I am beyond upset and just flat out appalled at this and can guarantee that I will take my business elsewhere from now on.
Feel free to call or email me.
863-667-6009
Emilyhelterhoff@yahoo.com
Thank you and I appreciate your time,
Emily Helterhoff

20

Customer # 3645457

On 09-30-2017 I purchased a 2017 Dodge 2500 Laramie at Auto Nations in Savannah GA. I included the optional "VCP Diesel Plus" program to my financing. This allowed me a total of 9 future oil changes to be performed. The price for such option was $1,510.00. 6 months later, Auto Nation i no longer in Savannah for me to get my service, nor in Georgia. The service department at the "new" Dodge dealership informed me that they do NOT honor such a plan. Thus I should contact Auto Nation head quarters and request a refund.
THIS is my 3rd attempt to contact someone and I have yet to talk to anyone. When I leave messages, no one returns them. If I don't get a response this time, I will have an attorney to contact at a much higher cost than the $1510.00 to Auto Nations.

DON SIKES

20

These people apparently down want to sell vehicles for Autonation, they'd rather sell for themselves. Rather than transfer a vehicle to a sister location closer to you they take it down and say it didn't pass inspection. Then days later put it up for sale again. Double talk, no communication skills, and as shady as the day is long. Management needs to reorganize this company as it is unfortunately living up to the stereotypical used car salesman moniker. A big corporation like this should be leading the way not letting it's shady staff force it to look like a bloodsucking scourge of potential customers. So disappointing! So disgraceful !!

20

Purchased a used 2018 Toyota Camry (VIN# 4T1B11HK1JU043785) on 7/11/18 from AutoNation Toyota, Lithia Springs, GA. Advertised price of car including a $699.00 dealer fee was $23,499 which I agreed to pay. After negotiating my trade in I was sent to the finance person for financing.
From the start he was horrible and rude and if it were not for my salesperson I would have left. I think the salesperson said he was Egyptian. We finally agreed to a decent interest rate (I have perfect credit) and I preceded to purchase the car.I requested to see the purchase agreement first and he kept saying we will get to that. Please note that not any of the paper work presented to me was explained...he just said sign here and that everything was in order...big mistake on my part!! When we finally got to the last page which was the purchase agreement I did not notice that he had increased the selling price of the vehicle to $24,148 plus $699.00 dealer fee which totaled $24,847 which is not what I agreed to pay. I initially did not catch this because he did not show any additional fees added on...just slyly increased the price of the car. I let my guard down and he took advantage.
I am requesting a refund of $1348.00 ( $24,847 price paid) - ($23,499 agreement price) for over payment and due to dishonest sales practices by this finance person and dealership. It's people like this finance guy that gives the car buying experience such a bad reputation and one of the reasons why people would go to a place like CarMax and spend thousands more. Does this finance person not understand how important referral business is? I work for one of the largest school districts in Metro Atlanta and already have been approached by many people inquiring about my 2018 Camry. It would be nice to send them to Autonation Toyota.
I await your response for a quick and fair resolution. You may also contact me @ 770-403-2314 and I will provide you with everything you need.
I do have to let you know that my salespersons Mat & Yolanda were great! Answered all my questions broke down costs etc..no complaints with them.
Regards,
Tim Ingram

20

My name is Shekeyma I haven’t had this car for six months yet I had not purchase extended warranty but from the beginning of time the car has been in and out of the service area being fixed.it got to the point where the manager even refunded a month of payment on the car since it stayed in the shop for over a month after purchasing it . Now that the warranty is up about four months later or even three months later I have three expensive problems with the car . I understand they are not specialized in my car brand as was told by me in the beginning but it’s not fair it’s not right that now I have to pay all of this when this was obviously a problem from the beginning no repairs seem have been done on the car Prior to me purchasing it.

20

I we were missed leaded we purchase a new vehicle and was trading in a infinity Q60 at was on lease.sell person said to us will U/P the car on Monday so we sign the contact then we’re told after we sign that we had to take the infinity back to the infinity dealership if we will know is we wouldn’t purchase the vehicle there.my wife call the dealer on Monday they could do nothing for us the contact was sign.so I call the GM no call back I guess I got s Royal screw thank last Chevrolet I buy

20

I have an oil change at your Subaru AutoNation on Subaru dealership in Colorado about the end of May I have a Subaru Outback H6 3.0 2004 the oil capacity is 5.8 quarts. My wife and I we were on the way to Durango Colorado we got about halfway there and noticed that there was smoke coming from the right side of the vehicle I checked the oil I'm disabled and I checked the oil and noticed that was way way over full I had to continue to Durango and go to the grease monkey and have them check the oil they documented that the oil was over full by about 2 quarts. I came back to the the dealership where I had the oil changed and they blamed me for putting the oil in that is not acceptable I'm very upset and I'm trying to figure out what I need to do about this to get this resolved and take care of I expect compensation of some kind? It's been a lot of time and efforts on my behalf to correct your dealerships mistake I would like to discuss this and see how we are going to resolve this issue I would appreciate someone to contact me my phone number is 720-366-7918 I would appreciate a return call thank you Mark Graham, mr. Smith at AutoNation Subaru on Arapahoe in Colorado has the documentation that you were requesting

20

I scheduled an appointment to have the tail gait looked at on my 2017 Ram 1500. It was falling open occasionally when I unlocked the doors. I also asked if they would look at the media center as I am having trouble pairing it properly with my phone.

I arrived at the AutoNation Crysler Dodge Jeep Ram dealership in North Richland Hills Texas and they had no record of the appointment but I could drop it off. I asked if I could get a shuttle ride home and was told yes and to wait in the waiting area and they would come and get me when the shuttle arrived. I checked on the ride after an hour and was told it was on its way. I checked a second and third time only to find out that it had come and gone and I needed to wait. I told the service individual I was tired of waiting and would walk. Long and short is this. After a two hour wait I walked home ( its not a bad walk, couple of miles).

I have not received an update on the truck for two days now. When I called the North Richland Hills Dealership and spoke to the service department I was put on hold while they tried to locate the truck. After 10 minutes I hung up. I'm guessing they can't locate the truck.

Could you help me locate my truck or let me know what is going on with it?

Robert Carlson
cell 8179751495

20

After giving all my verification information, I was given the run around. I spoke to the “manager” in person about my situation and he did not see through to solve my issue. I spoke to the bank myself more than once and no one seemed to be on the same page. Eventually my contracted ended and I am currently still waiting on answers.

20

I went to the autonation Lewisville for maintenance check. And the lady in the service department said I had no warranty. So she walked me to the finance manager office. So we got to taliking and got a little eragance about hisself. So he told me because of my credit score. That why and I said I wish they’d told me before I drove from dallas.
So they didn’t look at my vehicle at the time my husband had surgery. It was the middle of March when I went them know. That my rear end was doing the most it just didn’t work for me. I spoke with John Williams about it. And he said it was as-is. TRUST me when I say that the way me and my DISABLE husband was treat was appalling. I will never go to any autonation again

60

YOUR MECHANIC LEFT A NASTY SUBSTANCE ON MY STEERING WHEEL. YOU SEE I KEEP MY WHEEL CLEAN AT ALL TIMES I DRIVE FOR A LIVING, THE ONE THING I DON'T LIKE IS A DIRTY STEERING WHEEL, I WASH MY HANDS REAL GOOD BEFORE GETTING BEHIND THE WHEEL, ALL GOOD MECHANICS KEEP A SHOP RAG IN THEIR POCKET, I DON'T KNOW WHY I WAS TREATED DIFFERENT FROM OTHER CUSTOMERS. (GREG BUSH SERVICE ADVISOR) IS A VERY NICE MAN, 901 E I-65 SERVICE ROAD

20

2010 Ford Ranger: This complaint is about the airbag indicator light constant on on the dashboard. I have requested that the service tech service that while under warranty at least two times prior to the airbag recall. Took my truck in on Apr 30, 2018 for the recall. When I got truck back the airbag indicator light is still on, went back to tell the service man, he said that they didn't look at that and that I would have to pay $148 for diagnostics. My question is why didn't they fix it before the recall and now that the recall has been completed why is the indicator light still on. I have just hit the 50000 miles so I know the warranty out now, but it wasn't when I first requested servicing for it.

20

The worst car experience ever do not buy a car from these people they leave you hanging for hours they don't call you if you call them they won't answer the phone that use sales managers is always in a meeting which I think he's always hiding the finance department are the useless people have ever seen and the salesmen has no knowledge every question we asked him he had to go ask someone. Don't ever buy a car from these people.

20

I recently purchased a vehicle from your location in Orlando on Colonial Dr. During the sale I was promised I would be getting a check back for 350 to complete the sale of the vehicle. I have made multiple attempts to reach out to my sales agent without any follow up from him at ALL. I find this to be a very poor way of doing business and I expected so much more. All I want is what was promised to me by the agent at the sales manager when I purchased the vehicle. I need for this to be corrected ASAP as it has gone on long enough without any type of response.

20

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip. I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call. NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service. He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

20

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip. I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call. NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service. He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

20

I purchased a 2016 Dodge Charger 2 weeks ago and there was a issue with my fuel gage I was asked to bring the car back so it could be looked at, I did that I sat at the dealership from 10am-12pm and my car was never seen. I was then scheduled another appointment for March 9, 2018 my car has been in the shop since. The service department at auto nation NEVER reached out to me to let me know the status of my vehicle. The only reason I know what’s going on with my vehicle is because I constantly call. My job requires me to travel and I need my vehicle. I was told that there are no loaner vehicles that I could get but I was just told this today 3-13-18 but I was told my car would be ready today, Again no call to say anything I called the service department at 5pm I was placed on hold for 20minutes then when I spoke with my service advisor I was placed on hold for another 15 minutes before knowing I still wouldn’t have my vehicle! I was offered a car from enterprise rental but of course it’s too late the enterprise stores are closed. I was told by the manager to take the P.O. number to the enterprise at the airport but to my surprise I got all the way to the airport only to find out that they don’t accept P.O. numbers so here I am I have to be in Atlanta Georgia tomorrow for work and I have to car! I’m forced to travel by greyhound bus which is going to take 8 hours of travel while my vehicle is sitting at auto nation so I’ve been inconvenienced since Friday and I don’t appreciate the unprofessionalisim and no concer or since of urgency. I need someone to reach back out to me ASAP

20

Least a rogue SL three years ago, was told at the time we could bring it back and get another one when the lease was up no more money down. Now they want to lease me a Rogue for almost 3 times the lease per month rate I paid now, Sales manager would not budge didn’t care to lease me anything, Will do Business elsewhere , thank you

20

I purchased a vehicle at 31000 on December 2017. I have been stranded twice with this brand new vehicle. I went in upset on 1/27/18 with my concern to the General Manager at the Bell Rd location in Phoenix. Instead of receiving help with the car not working, I received total disrespect from the General Manager ( Florian Beta) i believe was his name. He totally insulted me with his words and demeanor. He said he would maybe help me if I can be nicer. I asked was I not suppose to be upset after paying 31000.00 for a Jeep that has left me stranded? He says umm huh, umm huh, well when you can be nicer. He walked away and got a black guy to assist me which was more insulting because I’m black. That was a racist move If i have ever seen. He didn’t return or show any concerns about my issue. He is a disgrace to Autonation. My lawyer may be in touch. Thank you.

20

I paid cash for a 2014 Accord on Jan 12, 2018 Valencia, CA. The document guy Acevedo took my money and eventually handed me a 9 day temp license and an envelop for my local DMV in Washington State. He said, "Just take this to your DMV and they'll issue you title, registration and car license." After driving the car across two states, I went to my DMV to license the car. But no title in the packet or documents for producing one. Calling AutoNation Honda Valencia salesman, he muttered something about taking up to 30 days (!) to produce the car's title. I demanded something a bit faster, but even though promising "to look into it" nothing further. Today Friday I began calling and calling and getting the voicemail merry-go-round, where no one answers but it bounces on to another spot, which doesn't answer, but bounces to another, etc.
I got pretty pissed with all this nonsense and leaving message after message with the few receptionist persons, who picked up the phone. Meanwhile I got a text message from my salesman, claiming that calls had been attempted, but miraculously never registered on my iPhone. Finally, I talked with 'Ryan', who took the snowflake position that one can't be angry after 3 days of trying to get someone to respond. Although he promised to look into it within the hour, 5 hours later, I had to chase him down on the phone again. I tried to reach the general manager, but apparently got his phone number instead.
His solution to the lying and misdirection of your employee about the car's title was for me to buy a temporary here in Washington. Duh!!! But if I'd known that the title was not available and such a long time would be needed, I'd have had second thoughts about handing over the money for the car. I've since learned that this whole scenario means that your shop didn't have a free and clear title to the car. So this takes extra time to clear. This is not what I bargained for and clearly was not what I was told by Acevedo. That's 9 days against 30+.
Added to the lack of timely response as soon as I discovered the misleading, I would avoid doing any business with your company. Clearly they were willing to say anything just to grab the check and damn the legal niceties or convenience of the customer.
It was more that just a small leap of faith to fly down and buy a car so far from home. But Brian Gelfand was a real straight up guy, and everything he told me was correct. But once it left his desk, the competency and forthrightness dropped off. Once the money was out of my hands, nothing positive or even polite from anyone. Just to get the minimal responses noted above, I had to get downright furious.
Additionally, the owner's manual was missing from the car. I'll hold my breath for that to show up~~~ My, but aren't my eyes blue.

20

Bought a used 2011 Ford Pickup from Auto Nation Ford of St. Petersburg , Florida when i bought the truck the dealership gave me paper work saying their shop had just done a oil change. Well 1300 miles later my oil light comes on saying i need a oil change . I take it in to another Ford dealership and they tell me that the oil had never been changed. Auto Nation Ford why lie about something that was never done?

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