AutoNation Customer Service
Rated 1.27 of 5 Stars
Based on 106 Complaints

Contact AutoNation Corporate

Toll free phone number: 954-769-6000

Auto Nation, Inc., is the largest automotive retailer in the United States. It is publicly traded on NYSE:AN. With revenues in 2015 reported as US 20 billion, there are over 290 franchises in 13 states. Auto Nation was founded in 1996.

You may reach corporate offices at 954-769-6000. You may also write to CEO, Mike Jackson at 200 SW 1st Avenue, Ft. Lauderdale, FL 33301. Some Customer Service may be found at the social media links below.

Cars, trucks SUVs are backed by AutoNation’s CARFAX, Rigorous 135-Pint Safety Inspection Report, 3-day or 150 miles Money Back Guarantee and 60-day Unlimited Mileage Guarantee. Social presence is found on Facebook, Twitter, Google+ and LinkedIn. 


Experienced poor service? File a complaint here!

AutoNation Contact Information

Report complaints to corporate and get satisfaction

  • AutoNation headquarters address

    • 200 SW 1st Avenue, Ft. Lauderdale, FL 33301
  • Company website

  • 1-800 phone number

    954-769-6000
  • Better Business Bureau rating

    A-
  • Customer service hours

    Monday-Friday, 9am-4pm EST

Browse reviews of other Cars



Top AutoNation Complaints

Browse more than 106 reviews submitted so far

20

No training given on how to use the technology in our new Sienna by AutoNation. Salesman was rude and condescending after sale. Couldn't be bothered with us. Had to phone Toyota to explain how to use the great technology in the car. Toyota rep was great. Car is two weeks old the plastic cover on the rear bottom of the car came loose. Dragged on the highway, had to be taken off. Was told really didn't need it. We wonder why then was it put on?
We were told that there were a lot of problems and complaints with the SCOUT GPS. Also we were never told that with APPLE PLAY we should have an Apple phone. The salesman Jeff Kuba said that what a lot of his customers do is change to apple phones.
We had to explain to them that Toyota allows up to a thousand dollars to install adaptive equipment. They looked it up on the internet, They printed the forms. Had to go back to have them sign the form. They did send us to the mobility center to get the work done.
Overall terrible frustrating experience.
Certainly there should be training classes to learn how to use all the technology. Technology without training is like a boat anchor Completely.
useless..
Thanks to the Toyota rep spending over an hour with us on the phone while we sat in the car, we were able to use many of the features.
Also supposed to receive check for $2500.00 for our trade in. Been two weeks, still not here. We do have a message from AutoNation showing that request was made for check.
Also when registration was made out, it should have been made out in my wife's name for handicapped plate to be transferred it was put in my name. Probably my fault, but it should have been pointed out at the time.

Letter has been sent to Mike Jackson, Cheryl Miller, Southeast Toyota, David Mathews General Manager, Auto Nation Westin.

20

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning. Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

20

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning. Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

20

Wife and I just walked out of AutoNation Honda in Lewisville…and we will NEVER darken their doors again. I will try and keep this short. We are trying to replace our vehicle after the wreck. We decided not to finance, that there was a specific amount we could spend. So we started looking for a used vehicle. Tuesday, I went to AutoNation and looked at a vehicle…told them what I could spend, and tried to work out a deal. Didn’t work put. Fine, nobody hurt.

The salesman called me 4 times more on Tuesday and 5 times on Wednesday. No coming down to meet our budget. No Hassle, No Haggling. I understand.

He calls 3 times again today, so I return the call to tell him we can’t pay what the offer is, thanks, but please sop calling. When he answers the phone, he tells me that they CAN do the price that I offered. I double check. He confirms.

I go back to the dealership, meet with the salesman, who now says, “I told you wrong, what I MEANT to say was blah…blah…blab…my Boss is trying to make it work. Again, I tell him I cannot go above my offer.

The manager comes out and tells me, “If I do this, will you pay OUR original offer?” I AGAIN tell them, NO… this is what we can pay. He says, “OK, ok, ok, I will make it work.”

By now, Linda gets there. She tells the salesman the same thing I have. We are assured that they will make it work.

We test drive the vehicle, fill out the paperwork, and wait.

Salesman finally shows up with the final offer… higher than our offer, and higher than what he told me on the phone, and has the nerve to say, “Well, can you just put the extra on Credit Card?”

Linda and I look at each other and walk out. The salesman and the manager come running after us… saying, “Wait, we’ll take care of the extra! We were going to make it up!”

Really? Why did you ask me about putting the rest on a Credit Card?

20

To whom it may concern:

My name is Yuzhen Liu, I am a student in Auburn University, I bought my Ford Fusion 2016 from Auburn autonation at the end of 2017, when I buy my car, it already has 3500mile on it, but they told me that’s totally a new car, the miles on it because they lend it to customers who’s car have problems . Since they give me 2000 discount, I bought it. I totally spend 17000 dollars for that car. But after I bought that car, all kinds of problems occurred, several months later, I noticed my car vibrates heavily when the road is slightly rough, I told that to the device department, but they said no problem with my car, they I realized it’s even worse and the steering wheels will rotate itself, I send it to the service department, they told me something is broken, they need to replace it. I left my car here for more than one week, they didn’t even call me to tell what’s going on, then I began to call them and push them, finally, they told me my car is ready for pick, but they didn’t give the report. I drive my car back and found the steering wheel is slightly towards the right, I send it back again and they fixed it, the steering wheel is not rotate any more, but the car still vibrates heavily. This is my first car, I thought maybe every one ‘s car like that, but then I tried other one ‘s car and also let my class mate to try my car, they both agreed that my car have problem. One more thing I forgot to mention, there is also problems with control pad , I cannot connect my phone, only the radio work,they told me something is broken, I left the my car there for 5 days, they promise I can pick it soon, but I went to pick my car, they told me they found another part is also broken. They let me drive it back and will call me if they receive the materials (I cannot remember how many time I wait like that)

I really wonder if they sale me a bad car, I cannot believe that a new car only have 7000mile will have so many serious problems in just one year, I feel cheated, I just a poor student in Auburn University, I applied a loan to pay my car, it will take me five years to pay the loan, I am so sad and disappointed right now. Please help me to solve my problem. Thanks so much.

My car VIN is 3FA6P0HD8GR375633

20

Left my car on March 26 to repair a tail light and bumber. They have promised countless dates , still waiting. I am paying a rental out of pocket. I am at 800 dollars. What can you do for me?

20

We purchased a vehicle from Cadillac Corpus Christi on SP ID Road. Signed the paperwork on Saturday was told the car would be in on Monday it did not arrive until Thursday. Was in correspondence with our sales person Marcus when we got there to pick it up it was not detailed we’re talking about a Cadillac ESV platinum . It was a used vehicle 2017 I traded in my 2013 Cadillac ESV platinum and it was way cleaner than the one I actually got from you all. I came home and detailed my 2017 vehicle myself. I believe your management company at the car dealership completely dropped the ball and I’m embarrassed to tell people that I bought it from the auto nation. I will not tell people I purchase that vehicle from your car dealership. It was not a good experience and when I’m ready to purchase two other vehicles not really sure I’m gonna go there. We did get a free detail but this is after the fact. I actually gave you one star only because I was forced to really I don’t think you guys deserve any stars . Thank you very much for your time Denise 720-620-3020. Have a wonderful day

20

I reached out to the AutoNation Gilbert AZ to buy a car. The sales people, including the internet sales manager would not provide the information I needed and worse, told me I was "rude". I never spoke with them on the phone, only by email, which I will be happy to share. Bottom line I was essentially told to go away. Probably the worst auto dealer I have encountered in my life.

20

I am sad because I bought $6k worth of service contract with them for auto care.
I had to sit 3+hrs for just oul change and onr tire replacement.
The worst place to go, they have no respect for others time.
I am thinking of canceling contract.
Go buy honda from Holler.. I have another brand from them and service time is less than 1 hr for oil change and tire rotation and change.
Thomas

20

For a department to be called service and has no service is b.s. I brought in pickup for service and it hasn't been done. I even set an appointment when it was convenient for them. I even took the vehicle in the day before. The next day I didnt hear anything from service, so i stopped by after work to check on it. They haven't even looked at the friggin truck. They said they will update me the next day. Next day rolls around and still no word. I went the second day to follow up and the truck was still sitting outside where it was the day before. Now, this is what really pisses me off. I had my wife go in to ask for an update, I had nothing good to say so I stayed outside, they f**** lied to her. Oh, they looked at it but couldn't figure out what is going on with it. Same shit she told me the first day I followed up. I can tell the truck hasn't moved.
Why have people set appointment in the first place if you dont have the room for it. I even asked when will they be able to look at my vehicle so I can set this appointment! I have been without transportation for 3 days now and no updates whatsoever! Chevrolet did the exact same thing to me a few months ago. This is in Spokane by the way. Service department is horse shit. Their incompetence is an inconvenience to what used to be a happy customer of autonation. Either address this matter or offer warranty that could be used at other shops. Thank you.

20

I purchased a Extended Warranty from my Autonation Libertyville,Il Dealership to cover my 2016 Toyota minivan Vin#5TDDK3DC0GS132863 on 4-9-18 while taking my vehicle in for service at location the dealership was unable to locate the Warranty in the computer or so I was advised I was charged $144.84 for the service which should have been covered by the Extended Warranty.i was told that I would have to connect the Financial Office and determine if I had purchased the Extended Warranty.After numerous attempts and messages being left with negative results.I contacted Toyota provided my Vin number and was assured that after my Toyota warranty expired that I had a Extended warranty through Autonation but upon taking my vehicle back into Autonation on 4-4-2019 they attempted to charge me again until I refused to pay and advised them that my extended warranty was good until 3/2023 further checking by them this time prevailed and I was not charged.I would request that this $144.84 charge be returned to me and that I would not have to be inconvenienced when the next time my requires service

20

Elderly abuse potential. My father was taken advantage of at the Lexus dealership in Clearwater FL. Management told him when he traded his car, that it had structural damage, and it did not. They gave him less than 50% of wholesale value. He is 90 years old and they obviously have no respect for the elderly.

Florida has strict laws regarding this.

I have contacted the Corporate office by email 2 times and have had No response.

Maybe it is their policy to try and maximize profits with the elderly.

20

My father at 90 years old was blatantly taken advantage of on his trade. Lexus of Clearwater told him he had structural damage on his car which was false and gave him less then half wholesale value. I emailed Autonation on no reply. I believe there is a strict law in Florida regarding this type on action which may be the only option.

20

I went to AUTONATION Liberty,IL for Service on my 2016 Sienna Minivan on 4-9-2018 I was charged $144.84 for service and was advised that my Toyota warranty was expired.I advised that I had purchased a Extended Warranty through Autonation and that the service should be covered.I was told that there was nothing in the computer to confirm that and that I was responsible for the charge which I paid.I was then told that I would have to contact the Financial Officer at the dealership which I attempted to on several different time leaving messages but was never contacted back.I have gone back to the Dealership Two times and each times they have attempted to charge me again but are reviewing my pass service visits determined that I did have a extended Warranty.No one has advised me why I have not been refunded the $144.84 that I was charged in 2018

20

Elderly abuse potential regarding my father at Lexus of Clearwater on March 21, 2019. Please have Jim Bender contact me as soon as possible.

20

MY WIFE JUST SPENT HER SATURDAY FOR A SIMPLE OIL CHANGE. WOREST THEN GOING TO A DOCTOR OFFICE. . FROM 11 AM. TO 2.30. PM. WOREST. THEN ANYTHING. ELS. NO ONE TO TALK TO. LIE AFTER LIE, YOU PEOPLE. ARE ONLY. ABOUT SELLING ME. STUFF EVERY-TIME I GO THERE AND MAKE ME SIT AND WAIT .
YOUR. DEALERSHIP. START TO STINK. WE WILL NOT COME THERE EVER AGAIN. AND WILL NOT BUY ANY STINKING NISSAN EITHER ..

20

I wish I could give Autonation zero stars. I went to purchase a car in December a couple days before Christmas 2018. They told me my loan was approved for a Challenger. I put down a 500 deposit, signed all the necessary papers and left with my car. I get a call January 28 stating the deal fell through because they couldn't verify my income, and that i need to come sign because they found me a new deal. Go and sign February 3 and put down a additional deposit of 400. They tell me that my first payment will be March 15, 2019. I get a call from Capital one stating that Bob lied to me and that they wanted me to trade my other car I have with them in. At this point I had already signed the new deal. March 6 I go back to the dealership because the temporary tags expired in February. I go and talk to see why I haven't received my tags and they said they didn't have a clue why. So they printed me another tag on March 7, 2019. March 11, 2019 I contacted the dealership to ask why I still didn't have any information about who to pay my car payment through but I didn't get a response. I get a call March 26, 2019 that the repo man was out looking for my car. So I went to the dealership March 27, 2019 to talk to the people at the dealership and all they was telling me was lies. They said when they would find a deal for me that the person who sold me the car would let the deals expire and that it was nothing that they can do to help me. How is it my fault that they didn't do their job so I have to take a loss. So now I'm out of a car and 900.00. I learned that Autonation is bad business. Take your business to another dealership. I have text messages to prove all of this and I plan to submit them to coporate.

20

I sold my 2016 Toyota Corolla after it was involved in an accident. The vehicle has been paid off. I am trying to get a refund for my extended warranty and prepaid maintenance. The vehicle was sold in February. I really need the money from this refund. AutoNation in Tempe has been telling me that their computer is down. This has been going on for over 10 days and they claim that it has been down a total of 20 days. I need the paper I sign to submit to you guys. I will go to the local media if I have to. I really would like to settle this without making an issue involving the media and attorneys as this is causing me undue stress. I have advanced COPD and the stress is causing me breathing problems. Please help me.

20

I dropped my 2015 Jeep Wranger at your Jeep Chrysler Pembrokepines dealership on Monday,I had my 4WD not working,I called Tuesday to check the status and was told that they ordered the parts and it’s covered under the warranty,Car would be ready Wednesday,no one called on Wednesday,I called the dealership and was told the mechanic had to leave and it would be ready Friday,nothing on Friday when I called again was told it would ready Monday,I called Monday to check if my Jeep is ready put on hold for twenty minutes and girl said the lady taking care of it if off for a week,at this point I was very upset as nothing was done to accommodate me I was out for for a week with a car and no one would give a correct information,I decided to go to the dealership and took time off from my work,when I got there I spoke to service Director Alfonso,he took me in the service and said the part is not covered under the warranty, and that the mechanic made a mistake telling you it’s covered,i told him why I have to pay if your machsnoc madevs mistake and I am out for s week with a car,you should have told on Tuesday when I called,Alfonso said we’ll you don’t have to buy the part,mean while the part was on the service floor and my Jeep was parked elsewhere,when I told him I’ll call the corporate office,he said call who ever you want,I did not this is what automation stands for such a disrespect and horrible customer service,my Jeep is still there at the dealership ,please handle this and I want compensated for my time,otherwise I will put this on all the social media,

Thank you
Omar khan
Cell 305 308 3419

20

We purchase a Jeep Cherokee 2015 3 months ago from Auto nation Chrysler Jeep West on Colfax in Golden CO.
The steering wheel is making a rubbing noise and when you drive over bumps it sounds like the entire vehicle bottom is going to fall apart.
My husband has been attempting to get a service appointment for over a month. Today he was scheduled for an appointment. He called to confirm and they stated he was not on the schedule.

20

Unprofessional......worst customer service.....horrible ,horrible expirience!!!!
Dont even deserve one star!!!
Kept me runaround for over 3 months, different stories everytime i spoke with the finance manager ,they cashed the check for my lease buy out, but never forwarded the proper paper work to my bank....for over a month no one returned my phone calls/voice mail, my bank's phone calls or VW credit phone calls.....i am facing fees for the loan i took to buy out my lease and still in limbo about my car! And they still have my money deposited to their account!!!
And no a word from them!!!
What a Scam!!!

20

Sales manager had the personality of a wet noodle. Tried screwing me out of my trade so I went to another dealer and was offered $500 more for my trade in writing and took this offer back to this dealership. It was accepted and he wanted to make the deal right then. My wife was there and she didn’t want to spend three hours at the dealership. After a few words he said we could make the deal later. Came back to dealership and someone started to give me the sales b.s. that I needed an additional warranty for my car and I said no frills. He got cocky with my remark but left the area. Prior to any of this taking the car out for a test me and the salesman heard a rattle coming from the car in the rear. So I made sure it would get looked at after the fact. Made the deal after signing the paperwork and found I only had one keyfob. Only reason I made this deal was that the car was reasonably priced. Took the car back to the dealership for the muffler rattle and after it was looked at they said there was nothing they could do to fix it. Took it to a muffler shop today spent $20 and 30 minutes of my time and no more rattle. Moral of this story is don’t trust anything this dealership says.

40

On tuesday 19 mar 2019 I will pick up a 2017 glc300c4 vin no. Wdcoj4kb8hf278148 ,we founded the same car in other states cheaper and with less miles, the Mercedes store at fm1960 and I45 the cars is very high. I want to file a complaint with the tv station here to do a investigation. Then i was told to give auto nation a chance to look into this matter. I went to www.mercedesbenzdesmoines.com and found vin.wdcoj4kb4hf159139,,with 16,512 miles for $41,395 (stock no.hf159139mp i am being charged $48,000 with almost 42,000 miles. Also at www.mbzno.com same car for $40,994 vin: wdcoj4kb1hf152343 and stock no. M145471a ,home ph. 281 257 4496 please use my email thanks. jessie

20

My husband a mechanic at Auto nation in phx is sleeping with the inventory girl for over a year. I have contacted the HE department and nothing has been done. I don't know the rules when it comes to dating in the work place but this is super inappropriate

20

I have tried 7 times to try and make a service appointment and no one answered, they kept saying can you hold, then click!
I called and left a message with your general manager, explaining my dissatisfaction, and he never called me back!!!
Wow, if I have to drive an hour, I will never go to your dealership ever!

Delray Beach, Mercedes

20

I have spent 15 hours sitting in this building over 4 days trying to buy my truck. I have been here an hour just to pick it up, I paid the down payment 5 days ago, the managers are slow and very dishonest the finanace manager handed me a fresh financing application and told me to lie.

20

On Jan . 11 2018 took my car to Auto Nation Chevrolet North Corpus Christi. to have work done on the A C. found leaks ,found evaporator core leaking,, they removed instrument panel, including glove box. Replaced Evaporator core.good service there, but when they replaced glove box back i had to take it back , they forgot to put back glove box strapes back and they DIDNOT placed my owners manual back.This is the only place i take my car for repair ..I have been trying to get a replacement of my owners manual since they were the ones that took it out.They told me that they could make copies off the internet, that is not satisfacttory to me .I want them to order one .Service Advisor name is Charles West .gave me the run around.also took it for other service that included to take off screwes fom. back floorboard for repair and they forgot to put screwes back time and time again took it back for other repairs and told them about scweres on back seat floorboard to put back they did NOT.still there in my car i dont know where they belong...UNSATISFACTORY. I NEED. MY OWNERS MANUAL ORDERED AND PAID BY AUTO NATION..PLEASE. Reply Back To Me.e- mail. mlmoreno309@gmail.com or call me at 361-445-6861 today is march 1st.2019 friday.

20

I purchased a vehicle and it was delivered on a Saturday 2.16.2019
with the engine light on,so I didn't drive it and that following Monday 2
19.2019 , I had it towed the BMW dealer and today is 3.1.2019 and AutoNation said I had to pay.. I received the car with 37040 miles and the dealer received with 37042 ..please help
.

20

My 2012 Cheverlet Traverse has a factor warranty problem. I bought it in December 2018. Only 2 months ago. It ran hot on 02/23/19. I had it towed to Autonation GMC on Mendenhall in Memphis Tn. Since it was a factory issue, I was told by other dealerships that I should get a loaner car. I am still without transportation to get back and fourth to work and school. I'm not sure when I will get my truck back. Can someone from your Corperate Office please contact me about this matter. 9016908197. Thank you in Advance.

40

Hi my name is Sammy Davila. I recently bought a truck from your company. They said it had a full inspection that your ad says you do to all cars. Once I brought home was making noise so I took bac. They put me in 2 loaners till deal got funded. Once funded they gave me my truck back and said they were not going to fix. So now I have a bad differential on my 4x4.i took to them and they told me put new differential. And would not put anything else in it. So I called Gm and took for power train warranty. Took to auto nation Chevrolet and it sat there for 2 weeks. So I picked up and took to al wills ford Chevrolet. They informed me that auto nation used in Corpus Christi if they did the work they said they put the wrong gears. So it voided my warranty. I am very upset. A man saw me at autozone and told me that the 4 x4 was messed up and that’s why he didn’t buy it. He informed Chevrolet north. So they sold it knowing it was damaged. I traded in a truck and was given well under market value . I only traded it in cause it wasn’t 4x4. So now I have a truck that still don’t have 4x4. My truck was paid for and all I have is a payment same truck now. Then they gave me my plates and threw away my registration and sticker. I am very upset. I have posted on social media and have informed the public about the way auto nation does business. I will change my post if I get some kind of satisfaction for this broken truck. Please contact me at3618345016 my name is Sammy Davila. Once I took truck back to location I bought vehicle they changed there mind and said they just changed bearings not differential. Please contact me or I will continue to post this every week and post fliers all over town

20

Having my car repaired lied that the work was going to be done this happen twice I have to call to find out no contact with estimator he does not return my calls relays message to the receptionist to tell me a lie.. I have read about this issue in complaints but did not think Scott would do this
Honesty would have bee key and contact with customer witch never took place .As had plans with my car and not with this rental again trusting
Scott. Maybe the work will be fine but as far as costumer service not in a million years I would recommend this location to anyone .

20

On October 17, 2018, our 2017 white 340i BMW was involved in and accident. We brought the damaged vehicle to AutoNation Collision in Delray Beach, Fl. 100 percent of liability for the accident was deemed to be the other driver. His insurance company Liberty Mutual agreed to pay for the repair of the vehicle and rental vehicle. The vehicle took four months to repair. I was told the vehicle would be ready by November, 24 of 2018. The date kept being pushed back by AutoNation for various reasons. When I inquired about the rental car, the service rep Tom Gamiln stated "what ever Liberty Mutual will not cover we will cover, don't worry". On January 25th, 2019 I was notified by Tom Gamiln, my vehicle was ready, to leave the rental with him, they will return the rental vehicle and take care of the billing of the vehicle. I never received written or voice correspondence that there was an issue with the rental billing. It was not until i received my credit card statement in February that I discovered I was billed 2130.62 dollars for the rental vehicle. I contacted Liberty Mutual, see attached correspondence over the rental vehicle. I have attempted to contact several employees at AutoNation Delray Beach with negative results. Liberty Mutual will provide written document that 28 days of rental expenses should be the responsibility of AutoNation Delray Beach. Due to lack of professionalism, I'm filing this complaint and feel I'm being forced to seek an attorney to rectify this issue.

Hello Mr. Jaccarino,

I hope you are doing well. I took a review of this file. At this time I can authorize a reimbursement of $1015.56 for 31 days of rental. Your selected shop delayed the start of repairs for your car due to construction at their facility for approx. 28 days. Liberty Mutual is not responsible for this delay and you must discuss this with your chosen shop in regards to any guarantees they have for the efficiency of their repairs.

Payment will be released today and will arrive in 7-10 business days to your address 6013 NW 31st Way, Boca Raton, FL 33496-3376

For more information about your claim, please visit your online account or contact me.

Sincerely,
Monique Cornelius

CONTACT INFORMATION
MONIQUE CORNELIUS
CLAIMS RESOLUTION REP II, APD

PHONE: 407-430-4776
FAX: 877-202-4607

MONIQUE.CORNELIUS@LIBERTYMUTUAL.COM

[metadata: {Claim-Number : 038423923},{Exposure-Number : 03},{Category : Manual Outbound E-Mail},{Description : undefined},{Template-Id : APDFREEFORM}]
Policy underwritten by LM General Insurance Company
© 2019 Liberty Mutual Insurance Company, 175 Berkeley Street, Boston, MA 02116

From: Michael Jaccarino [mailto:mjaccarino@gmail.com]
Sent: Saturday, February 16, 2019 4:19 PM
To: Cornelius, Monique <Monique.Cornelius@LibertyMutual.com>
Cc: Pamela Jaccarino <pjaccarino@gmail.com>
Subject: Claim 038423923-03

Ms. Cornelius,

I received my Bank of America Credit statement for January of 2019 in the statement I was charged $2,130.62 by Enterprise Rent-A-Car for 59 days of rental. See attached rental invoice. Please contact Enterprise Rent-A-Car on Monday, February 18, 2019, for a refund of $2,130.62 to my credit card and pay the full amount owed. I’m not responsible for the $2,130.62 rental invoice. I’m not responsible for an issues with Liberty Mutual and AutoNation Collision Center concerning the rental vehicle. I was never notified in written correspondence that I was responsible for any of the 59 days of the vehicle rental. I have correspondence stating that Liberty Mutual is accepting liability for the accident, paying the cost for the repair of our vehicle and the rental vehicle while it’s being repaired. Again there is no question of liability, you client plead to being at fault for the accident on February 06, 2018 at Palm Beach County Traffic Court in Delray Beach, Florida.
The accident and it’s aftermath has been one problem after another from Liberty Mutual to such an extent that it is effecting my health, I have a serious heart condition. I feel if this matter is not resolved quickly, I will seek legal counsel to handle Claim 038423923-03.

Michael Jaccarino

Sent from Mail for Windows 10

20

This is my second complaint, the Dealership is note being transparent or truthful. I have a few issues, I will give a brief. I rather note Type a book. I’ll send a email after we touch base.

20

My name is Suzette Millar Pierce I single mom who needed a car to work, on June 15, 2018 I purchased a 2012 Chevrolet Captiva from Autonation Chrysler Jeep Broadway in Littleton Colorado. The car had 116,693 miles. I believe the car was sold to me with only one quart of oil in the engine. On November 1, 2018 the engine froze and was impounded. It was towed to Ken Carl Imports who examined the car on November 7 and found that there was on one quart of in the engine and found no signs of any oil leakage (see attached report from Ken Carl Imports 4.7 Google Rating). The car had been driven for 2,241 miles and to have had only 1 quart of oil in the car it had to leak out 4 quarts of oil or burn almost a quart of oil every 500 miles. The car was parked in basically three different driveways and all three owners of these driveways will testify that the car was not leaking oil. The car had a CARFAX report and I contacted several of the companies that had provided service on the car and none were aware of car using excess oil or smoking. On December 5, 2018 I called and talked to the Chrysler Jeep Autonation Service Manager (Justin Bantock) to review the service records and see if there was any mention of an oil leak or the engine burning excess oil. He said there was no record of these conditions. I asked him if the car was burning a quart of oil every 500 miles would there be any way he would not have know that. He said, “if that car was burning that much oil he would have definitely known that”. I attempted to contact the salesmen and sales manager for several weeks but could not get a return call. I reached out to Mr. Sean Parker the GM of the Autonation and met with him on November 30, who said that this was my problem and Autonation had no responsibility. I believe this is an Autonation problem, they changed the oil and did not put oil back in. The car does not leak oil and multiple car service companies (including Autonation) and the oil change CARFAX records do not show the car using excess oil. The only conclusion is that car was sold without a proper amount of oil. Autonation also could have ever simply had called the previous owner and asked if the car was burning an unusual amount of oil but refused because they already know the truth.

20

Any update on the gift card? I should not have to ask for updates on this. Been over a month.

Do I need to stop by the dealership? Do I need to picket the dealership? Do I need to post many listings on the internet? At this point I would consider it a scam.

let me know This has to be the 4th email or more asking.

David Monte was the saleperson.

thanks steve 813 625 2421

20

Had the most bizarre experience ever. Brought my car in for an oil change (Las Vegas, West Sahara location, and while driving it off the lot realized the engine sounded funny. Thought it was an issue w water condensation post-washing of the car. (This is a very dry climate.) But it never went away on the long drive home. By the time I got home I realized there had to be something wrong and I called into my finance dept guy re towing (I had just bought a warranty) and also my sales Svc Mgr. Both were difficult to reach and finance guy never answered my question when he returned my call and left VM so we played phone tag. Had an appt the next morning in town and realized the shifting was difficult and there was a noticeable whining coming from my engine. More phone calls. Then I tried to drive to the dealership to get the car back to them and my clutch failed completely on a major street. Turns out the clutch completely out. No problem with the clutch/shifting or any engine sound until after I was leaving the dealership the day before. Now it turns out major clutch job that takes over a week of my car being on the lot from Friday until the following Saturday. A clutch repair job, no matter the odds on how the timing of this occurred, should take no longer than 6 hrs tops, that's from everyone I've talked to who has done one. Wasn't offered a loaner or anything, they just kept my car and were still working on it the Saturday I was finally free to pick it up.

20

on October 1st I contacted AutoNation/Cadillac/Chevrolet dealership, located at 6650 S.P.I.D., Corpus Christi, Texas, 361/444-0022 via the internet regarding the 2008 Hummer H3 they have for sale. I work for a living and don't check my personal email regularly throughout the day … Scott Robbins does and proceeds to harass people via email. He contacted me at 12:41 that day asking if I had changed my mind? Then immediately at 12:41 he sends another email that says, "Let's do it your way." Well that one annoyed the heck out of me so I told him so and I guess he must have told Steven Chapman who is the GM what happened or Steven Chapman has access to those emails but he contacted me and I thought we had a good interaction. FAST FORWARD: I went in on October 6, 2018 to look at the Hummer and had been assigned a sales manager by the name of Leonel Garza to assist me when I went in per Steve Chapman. When I arrived a rookie salesman by the name of Derek Cordova was assigned to me to take me on a test drive of the Hummer... which by the way, why would you all hire people who know nothing about cars; especially about noises that used vehicles make? He knew nothing. After we came back inside to the dealership, he proceeded to try and push me into making the deal but I had issues with the vehicle so we brought in Mr. Garza who again, was of no help and was brushed off and just told to fill out the credit application which I did. I specifically told Mr. Derek Cordova that I could not come in on Monday the 8th because I have a dog that I have to go home to and let out … that the earliest I could come in was the next Saturday, nevertheless he said he would call me with the results of my credit application on Monday, the 8th! UPDATE: Derek sent me an email that he was looking forward to seeing me that evening of the 8th of October; WHAT? Did you not hear me on Saturday saying I couldn't? And then he didn't even call me to let me know the status of my credit app? I sent an email to Mr. Chapman, copying Leonel Garza and Derek Cordova complaining of what transpired and to date NO ONE HAS RETURNED MY EMAILS, OR MY PHONE CALLS!!!!!!! AND TO MAKE MATTERS WORSE I HAVE A SERVICE THAT CHECKS AND TELLS ME WHEN MY CREDIT HAS BEEN RUN AND THEY HAD THE AUDACITY TO RUN MY CREDIT AND THEN TREAT ME THIS WAY, THIS IS WRONG. I need some sort of restitution …

20

I brought my car to Buena Park, CA AutoNation at 9:00 am on 11/19/18 and was told that my tires need to be replaced. I asked how long will the process take. I told adviser, Brandon I need the car no later than 12:30 pm as I have a job interview at 3 pm. He said tires will be delivered within 30 minutes and vehicle should be ready by 12:15 pm. Shuttle service took me home and no communication whatsoever. I called Brandon at 12:30 pm, he informed me that tires were just delivered 30 minutes ago. He offered a rental but shuttle service won’t be able to pick me up at least for another hour due to just having one driver. I talked to one manager who was unhelpful and disinterested. He said that he will have manager Mike Hodgkin call me. Mike never called me that day. I left a voicemail for Mike today (11/20) and still no return call. I had to bring my two children and my mother with me so I can make my job interview on time. I also found out that the tires Brandon recommended have very poor reviews and made in China. I specifically told him I want tires comparable to American made tires and can pay more. I would like my tires replaced with American made tires.

20

Bought several high end cars and trucks from Auto Nation over the years. Last truck bought had a windshield insurance for $500 tried to get a refund after trading it in 1 year later and was told the windshield was a product served not an insurance policy prorated. This seems like a scam to me and usually I let it go and move on. It is the point that no one cares ( all over $500) you are willing to lose a customer who buys yearly with a family of 6 drivers for $500. More the point call them back!
Called the GM and left messages...no reply, called the Sales Manager left messages and email no reply. Recently we inquired about a new Corvette at the GM site and were transferred to Auto nation as the selling dealer. We are not interested in Auto Nation and you have lost a million dollar customer Wife $65K LTZ truck, me Corvette,$70K and $55K Z71 son is $60K Z71 daughter Colorado $30K daughter $30K LT truck you do the math we trade nearly every year.
I think I am one of thousands who have a lost voice. We have since bought just this year a new Raptor, F250 and I'm going to trade my Corvette in on a Mustang Shelby 350.
You should re-think how you treat people and at the very least call them back. Thank God small business is coming back and big guys are feeling the pressure.

20

My wife and I purchased a new vehicle at AutoNation Honda Clearwater, we were informed by the sales and leasing consultant (Brahmi Dounajar) that extended warranty and GAP insurance was only offer during the processing of the paperwork for the purchase of a new vehicle and the dealership does not offer it at later time. However, he mentioned it can be canceled at any time. We decided to accept what was offered based on the information that was provided to us and with the assurance that it can be canceled. We did a deeper research and decided to cancel the service. We went to speak with Brahim Dounajar in person to cancel the items we didn’t want. He promised he was going to process the cancelation and send us the paperwork for signature. A month has passed by and we are still waiting to hear back from them. Several unanswered phones calls and multiples unfruitful follow emails is all we have at this point.

20

Went to buy a fiat and they sold me a jeep renegade limited for 10k more. I have dementia was taken advantage of. Ask me for details.

20

Pretty much got screwed by Henderson nv. BMW as soon as I drove off the lot. Car broke down after 47 miles. GM, sles manager and finance manager were worthless. Sold vehicle as fast as I could. Lost $15,000. Went to get refund on extended warranty in March 2018. They never sent it in. Went to another autonation dealer and they could do nothing for me. Never buy from them. Go to another dealer.

20

i need someone to call me. one of your employees is threatening me with unfair business practices in regards to one of your vehicle, I was trying to purchase. I can be reached at telephone (832)545-7235.

20

My name is Emily Helterhoff, I live in Panama City Beach, FL. I purchased a 2015 Jeep Wrangler Unlimited Sport with 28,000 miles on it yesterday (08-17-2018) from Autonation Hyundai in Columbus, GA. My sales representative was Travis Enix. I drove the vehicle home to Panama City Beach and left it in my garage overnight. I then drove it to the store this morning and went back to start it and it was completely dead. No light or anything were left on. After having my father come jumpstart the vehicle, I drove it to Autozone and has the battery tested. It was bad. I then proceeded to call the General Sales Manager, Nate King, to have the battery replaced. He told me that there was nothing he could do because the vehicle had no problems prior to now. I want to make it know that I am a mechanic, I’ve been working on engine for 3 years now and I know batteries do not go bad overnight. Nate King assured me that every vehicle is started every morning. Which seems impossible considering there were 300+ vehicles on the lot. He told me there were no problems with the vehicle but I can see they have had it for over 90 days. I asked again to have the battery replaced at their expense because batteries do not go bad overnight and they obviously knew there was a issue with the battery prior to now. He told me he could not afford to put anymore money into the vehicle because he had already come down on the price for me. I told him that wasn’t my fault, I asked him to come down another $1000 and he came down $500 and we agreed to make a deal. I am beyond appalled at the customer service that is being provided considering I spent a good amount of money and also time coming to purchae this vehicle. Nate King even laughed while I was on the phone when I was speaking with him about this problem. I purchased a running vehicle with full promise that everything was good to go and taken care of, only to be left stranded at the store in 100 degree heat. And then again left stranded at Autozone while I waited for a reply from the dealership, who has yet to call me back after I asked to speak with someone higher than Nate King. This was almost an hour ago that I was reassured someone would call me back in 20 minutes. I ended up paying the $200 to have the battery replaced so I could actually operate the vehicle I just purchased yesterday. I will be sending a copy of the receipt and I expect a full refund for the cost. I also asked Nate if I could go have the battery replaced at the local Autonation since I am going there to have a windshield chip fixed that they are paying for. I told him I would just have them send the bill for both and we would be okay. He said no, it doesn’t work like that. I then said okay, well the vehicle is under a 250 mile, 5 day warranty and I am still under that so you guys can come pick the vehicle up and take it back and he proceeded to laugh at me and tell me that they cannot do that either. I cannot believe the customer service coming from him after just speaking with him yesterday and he came off as polite and ready to fix any issues at hand. If the battery has died when I went to go drive it off the lot I’m sure they would have replaced it. But I suspect because it went go detail for such a long period of time while I was there that they were actually doing something to ensure the battery was charged for me to leave. I am beyond upset and just flat out appalled at this and can guarantee that I will take my business elsewhere from now on.
Feel free to call or email me.
863-667-6009
Emilyhelterhoff@yahoo.com
Thank you and I appreciate your time,
Emily Helterhoff

20

Customer # 3645457

On 09-30-2017 I purchased a 2017 Dodge 2500 Laramie at Auto Nations in Savannah GA. I included the optional "VCP Diesel Plus" program to my financing. This allowed me a total of 9 future oil changes to be performed. The price for such option was $1,510.00. 6 months later, Auto Nation i no longer in Savannah for me to get my service, nor in Georgia. The service department at the "new" Dodge dealership informed me that they do NOT honor such a plan. Thus I should contact Auto Nation head quarters and request a refund.
THIS is my 3rd attempt to contact someone and I have yet to talk to anyone. When I leave messages, no one returns them. If I don't get a response this time, I will have an attorney to contact at a much higher cost than the $1510.00 to Auto Nations.

DON SIKES

20

These people apparently down want to sell vehicles for Autonation, they'd rather sell for themselves. Rather than transfer a vehicle to a sister location closer to you they take it down and say it didn't pass inspection. Then days later put it up for sale again. Double talk, no communication skills, and as shady as the day is long. Management needs to reorganize this company as it is unfortunately living up to the stereotypical used car salesman moniker. A big corporation like this should be leading the way not letting it's shady staff force it to look like a bloodsucking scourge of potential customers. So disappointing! So disgraceful !!

20

Purchased a used 2018 Toyota Camry (VIN# 4T1B11HK1JU043785) on 7/11/18 from AutoNation Toyota, Lithia Springs, GA. Advertised price of car including a $699.00 dealer fee was $23,499 which I agreed to pay. After negotiating my trade in I was sent to the finance person for financing.
From the start he was horrible and rude and if it were not for my salesperson I would have left. I think the salesperson said he was Egyptian. We finally agreed to a decent interest rate (I have perfect credit) and I preceded to purchase the car.I requested to see the purchase agreement first and he kept saying we will get to that. Please note that not any of the paper work presented to me was explained...he just said sign here and that everything was in order...big mistake on my part!! When we finally got to the last page which was the purchase agreement I did not notice that he had increased the selling price of the vehicle to $24,148 plus $699.00 dealer fee which totaled $24,847 which is not what I agreed to pay. I initially did not catch this because he did not show any additional fees added on...just slyly increased the price of the car. I let my guard down and he took advantage.
I am requesting a refund of $1348.00 ( $24,847 price paid) - ($23,499 agreement price) for over payment and due to dishonest sales practices by this finance person and dealership. It's people like this finance guy that gives the car buying experience such a bad reputation and one of the reasons why people would go to a place like CarMax and spend thousands more. Does this finance person not understand how important referral business is? I work for one of the largest school districts in Metro Atlanta and already have been approached by many people inquiring about my 2018 Camry. It would be nice to send them to Autonation Toyota.
I await your response for a quick and fair resolution. You may also contact me @ 770-403-2314 and I will provide you with everything you need.
I do have to let you know that my salespersons Mat & Yolanda were great! Answered all my questions broke down costs etc..no complaints with them.
Regards,
Tim Ingram

20

My name is Shekeyma I haven’t had this car for six months yet I had not purchase extended warranty but from the beginning of time the car has been in and out of the service area being fixed.it got to the point where the manager even refunded a month of payment on the car since it stayed in the shop for over a month after purchasing it . Now that the warranty is up about four months later or even three months later I have three expensive problems with the car . I understand they are not specialized in my car brand as was told by me in the beginning but it’s not fair it’s not right that now I have to pay all of this when this was obviously a problem from the beginning no repairs seem have been done on the car Prior to me purchasing it.

20

I we were missed leaded we purchase a new vehicle and was trading in a infinity Q60 at was on lease.sell person said to us will U/P the car on Monday so we sign the contact then we’re told after we sign that we had to take the infinity back to the infinity dealership if we will know is we wouldn’t purchase the vehicle there.my wife call the dealer on Monday they could do nothing for us the contact was sign.so I call the GM no call back I guess I got s Royal screw thank last Chevrolet I buy

20

I have an oil change at your Subaru AutoNation on Subaru dealership in Colorado about the end of May I have a Subaru Outback H6 3.0 2004 the oil capacity is 5.8 quarts. My wife and I we were on the way to Durango Colorado we got about halfway there and noticed that there was smoke coming from the right side of the vehicle I checked the oil I'm disabled and I checked the oil and noticed that was way way over full I had to continue to Durango and go to the grease monkey and have them check the oil they documented that the oil was over full by about 2 quarts. I came back to the the dealership where I had the oil changed and they blamed me for putting the oil in that is not acceptable I'm very upset and I'm trying to figure out what I need to do about this to get this resolved and take care of I expect compensation of some kind? It's been a lot of time and efforts on my behalf to correct your dealerships mistake I would like to discuss this and see how we are going to resolve this issue I would appreciate someone to contact me my phone number is 720-366-7918 I would appreciate a return call thank you Mark Graham, mr. Smith at AutoNation Subaru on Arapahoe in Colorado has the documentation that you were requesting

20

I scheduled an appointment to have the tail gait looked at on my 2017 Ram 1500. It was falling open occasionally when I unlocked the doors. I also asked if they would look at the media center as I am having trouble pairing it properly with my phone.

I arrived at the AutoNation Crysler Dodge Jeep Ram dealership in North Richland Hills Texas and they had no record of the appointment but I could drop it off. I asked if I could get a shuttle ride home and was told yes and to wait in the waiting area and they would come and get me when the shuttle arrived. I checked on the ride after an hour and was told it was on its way. I checked a second and third time only to find out that it had come and gone and I needed to wait. I told the service individual I was tired of waiting and would walk. Long and short is this. After a two hour wait I walked home ( its not a bad walk, couple of miles).

I have not received an update on the truck for two days now. When I called the North Richland Hills Dealership and spoke to the service department I was put on hold while they tried to locate the truck. After 10 minutes I hung up. I'm guessing they can't locate the truck.

Could you help me locate my truck or let me know what is going on with it?

Robert Carlson
cell 8179751495

20

After giving all my verification information, I was given the run around. I spoke to the “manager” in person about my situation and he did not see through to solve my issue. I spoke to the bank myself more than once and no one seemed to be on the same page. Eventually my contracted ended and I am currently still waiting on answers.

20

I went to the autonation Lewisville for maintenance check. And the lady in the service department said I had no warranty. So she walked me to the finance manager office. So we got to taliking and got a little eragance about hisself. So he told me because of my credit score. That why and I said I wish they’d told me before I drove from dallas.
So they didn’t look at my vehicle at the time my husband had surgery. It was the middle of March when I went them know. That my rear end was doing the most it just didn’t work for me. I spoke with John Williams about it. And he said it was as-is. TRUST me when I say that the way me and my DISABLE husband was treat was appalling. I will never go to any autonation again

60

YOUR MECHANIC LEFT A NASTY SUBSTANCE ON MY STEERING WHEEL. YOU SEE I KEEP MY WHEEL CLEAN AT ALL TIMES I DRIVE FOR A LIVING, THE ONE THING I DON'T LIKE IS A DIRTY STEERING WHEEL, I WASH MY HANDS REAL GOOD BEFORE GETTING BEHIND THE WHEEL, ALL GOOD MECHANICS KEEP A SHOP RAG IN THEIR POCKET, I DON'T KNOW WHY I WAS TREATED DIFFERENT FROM OTHER CUSTOMERS. (GREG BUSH SERVICE ADVISOR) IS A VERY NICE MAN, 901 E I-65 SERVICE ROAD

20

2010 Ford Ranger: This complaint is about the airbag indicator light constant on on the dashboard. I have requested that the service tech service that while under warranty at least two times prior to the airbag recall. Took my truck in on Apr 30, 2018 for the recall. When I got truck back the airbag indicator light is still on, went back to tell the service man, he said that they didn't look at that and that I would have to pay $148 for diagnostics. My question is why didn't they fix it before the recall and now that the recall has been completed why is the indicator light still on. I have just hit the 50000 miles so I know the warranty out now, but it wasn't when I first requested servicing for it.

20

The worst car experience ever do not buy a car from these people they leave you hanging for hours they don't call you if you call them they won't answer the phone that use sales managers is always in a meeting which I think he's always hiding the finance department are the useless people have ever seen and the salesmen has no knowledge every question we asked him he had to go ask someone. Don't ever buy a car from these people.

20

I recently purchased a vehicle from your location in Orlando on Colonial Dr. During the sale I was promised I would be getting a check back for 350 to complete the sale of the vehicle. I have made multiple attempts to reach out to my sales agent without any follow up from him at ALL. I find this to be a very poor way of doing business and I expected so much more. All I want is what was promised to me by the agent at the sales manager when I purchased the vehicle. I need for this to be corrected ASAP as it has gone on long enough without any type of response.

20

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip. I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call. NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service. He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

20

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip. I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call. NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service. He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

20

I purchased a 2016 Dodge Charger 2 weeks ago and there was a issue with my fuel gage I was asked to bring the car back so it could be looked at, I did that I sat at the dealership from 10am-12pm and my car was never seen. I was then scheduled another appointment for March 9, 2018 my car has been in the shop since. The service department at auto nation NEVER reached out to me to let me know the status of my vehicle. The only reason I know what’s going on with my vehicle is because I constantly call. My job requires me to travel and I need my vehicle. I was told that there are no loaner vehicles that I could get but I was just told this today 3-13-18 but I was told my car would be ready today, Again no call to say anything I called the service department at 5pm I was placed on hold for 20minutes then when I spoke with my service advisor I was placed on hold for another 15 minutes before knowing I still wouldn’t have my vehicle! I was offered a car from enterprise rental but of course it’s too late the enterprise stores are closed. I was told by the manager to take the P.O. number to the enterprise at the airport but to my surprise I got all the way to the airport only to find out that they don’t accept P.O. numbers so here I am I have to be in Atlanta Georgia tomorrow for work and I have to car! I’m forced to travel by greyhound bus which is going to take 8 hours of travel while my vehicle is sitting at auto nation so I’ve been inconvenienced since Friday and I don’t appreciate the unprofessionalisim and no concer or since of urgency. I need someone to reach back out to me ASAP

20

Least a rogue SL three years ago, was told at the time we could bring it back and get another one when the lease was up no more money down. Now they want to lease me a Rogue for almost 3 times the lease per month rate I paid now, Sales manager would not budge didn’t care to lease me anything, Will do Business elsewhere , thank you

20

I purchased a vehicle at 31000 on December 2017. I have been stranded twice with this brand new vehicle. I went in upset on 1/27/18 with my concern to the General Manager at the Bell Rd location in Phoenix. Instead of receiving help with the car not working, I received total disrespect from the General Manager ( Florian Beta) i believe was his name. He totally insulted me with his words and demeanor. He said he would maybe help me if I can be nicer. I asked was I not suppose to be upset after paying 31000.00 for a Jeep that has left me stranded? He says umm huh, umm huh, well when you can be nicer. He walked away and got a black guy to assist me which was more insulting because I’m black. That was a racist move If i have ever seen. He didn’t return or show any concerns about my issue. He is a disgrace to Autonation. My lawyer may be in touch. Thank you.

20

I paid cash for a 2014 Accord on Jan 12, 2018 Valencia, CA. The document guy Acevedo took my money and eventually handed me a 9 day temp license and an envelop for my local DMV in Washington State. He said, "Just take this to your DMV and they'll issue you title, registration and car license." After driving the car across two states, I went to my DMV to license the car. But no title in the packet or documents for producing one. Calling AutoNation Honda Valencia salesman, he muttered something about taking up to 30 days (!) to produce the car's title. I demanded something a bit faster, but even though promising "to look into it" nothing further. Today Friday I began calling and calling and getting the voicemail merry-go-round, where no one answers but it bounces on to another spot, which doesn't answer, but bounces to another, etc.
I got pretty pissed with all this nonsense and leaving message after message with the few receptionist persons, who picked up the phone. Meanwhile I got a text message from my salesman, claiming that calls had been attempted, but miraculously never registered on my iPhone. Finally, I talked with 'Ryan', who took the snowflake position that one can't be angry after 3 days of trying to get someone to respond. Although he promised to look into it within the hour, 5 hours later, I had to chase him down on the phone again. I tried to reach the general manager, but apparently got his phone number instead.
His solution to the lying and misdirection of your employee about the car's title was for me to buy a temporary here in Washington. Duh!!! But if I'd known that the title was not available and such a long time would be needed, I'd have had second thoughts about handing over the money for the car. I've since learned that this whole scenario means that your shop didn't have a free and clear title to the car. So this takes extra time to clear. This is not what I bargained for and clearly was not what I was told by Acevedo. That's 9 days against 30+.
Added to the lack of timely response as soon as I discovered the misleading, I would avoid doing any business with your company. Clearly they were willing to say anything just to grab the check and damn the legal niceties or convenience of the customer.
It was more that just a small leap of faith to fly down and buy a car so far from home. But Brian Gelfand was a real straight up guy, and everything he told me was correct. But once it left his desk, the competency and forthrightness dropped off. Once the money was out of my hands, nothing positive or even polite from anyone. Just to get the minimal responses noted above, I had to get downright furious.
Additionally, the owner's manual was missing from the car. I'll hold my breath for that to show up~~~ My, but aren't my eyes blue.

20

Bought a used 2011 Ford Pickup from Auto Nation Ford of St. Petersburg , Florida when i bought the truck the dealership gave me paper work saying their shop had just done a oil change. Well 1300 miles later my oil light comes on saying i need a oil change . I take it in to another Ford dealership and they tell me that the oil had never been changed. Auto Nation Ford why lie about something that was never done?

20

I’m complaining against AutoNation dodge Pembroke Pines service department. I dropped my wife’s car for a simple oil change , they told us 3 hours for an oil change. We left the car there and 5 hours later the car still isn’t ready . I tried called serveral Times to get a hold of someone who can get me a status on the vehicle. I kept being transferred to Voicemails. I was told my service advisor Eloy was out to lunch . I ended up calling 2 hours later and was told he was still out to lunch. I asked to speak with a supervisor and they kept transferring to voicemails or leaving me on hold for over 30 minutes. I will be filing a complaint with the bbb as well

20

Yes you are stealing!!! I've purchased 4 cars from them in the last 3 years. They tell you whatever to sell a car and then continuously lie about refunds on gap insurance. I waited 7 months and have been promised a refund by manager Rick 4 separate occasions. They keep claiming they sent to wrong address and I would be receiving check by Monday. Funny things is if I was 7 months late paying them they would have picked the car back up. They somehow think it's ok to lie and refuse to pay money owe to me. Rick keep acting as if he's needs my correct address because he don't know the correct address of someone who's purchased 4 cars. DON'T BUY GAP INSURANCE FROM THEM

20

I went to look at the 2017 Impala listed on autonation. We had looked at them Saturday night and had test driven one and then looked at a second (VIN: 1G1105s36HU211743) I commented to Sergio (salesman about the big discounts 20% from Chevrolet and from AutoNation) Online price said MSRP price $34,870 vin-specific allowance -6,974 and autonation savings $2,026 With available savings $25,870. I could not stay Saturday night due to a family birthday party and set appointment at 11:00 am Sunday. Arrived 11:15 am Sunday. No Salesman. Manager finally assign another agent after more than 1/2 hour. Went again over the car to make sure it was the correct one. Gave key to trade in for trade-in value. About 1 hour later after one thing or another the Financing man came in and gave us a price of the sticker plus somethings else (will not let us keep sheet) but only a discount of less than $3,000. In all our conversations while waiting for a salesman and mentioning the big discount to the Manager, never once did they indicate that I would not qualify for the discounts. The very small discount was not even much for a 2018. Complete waste of time. Said I did not qualify for any discounts.
All I ask is for someone to be up front about the price. Never one thought that there would be a nearly $7,000 difference. Haggling is better as at least I know where I stand.
Dennis D Nichols, 305-785-1570

20

I was interested in two cars at Auto Nation Thornton, CO. a 2004 Olds, Mileage : 152,038 Miles Stock # : 4C230220 VIN: 1G3NL12FX4C230220 and a 2000 Ford Mileage : 93,729 Miles Stock # : YK113801 VIN: 1FAFP66L5YK113801
I contacted the dealership after I had seen both of these online. I had my 1st bad experience with a young salesman who had zero professionalism, I escalated to the GM Janice Serum. She than directed me to a good salesman named Wade Coats. I contacted Wade and discussed these two cars. He stated to come by and check them out. I replied I was at work and could be in later that evening. I would call before I came. but if he would please send me pictures of these two cars. He than said they are not at his dealership ( Auto Nation Honda), but just down the street at Auto Nation Hyundai. But not to worry its the same company and to come in and take a test drive, he could sale either of these to me. After work I called to say I was on my way, but the salesperson who took my call said Wade had left for the day. Why don't I fill out an online app to get the ball rolling. So I did just that. The next day I waited until 1:30pm until I contacted Wade. I was told Yes I get get approved, my credit was not really that great, (I knew that), But I was approved. However the two cars I was interested in were not available. I asked did they get sold? Wade replied No, It would just be better for me to get into a newer car 20014 or even newer, and put down $3k to $4k. I stated I was just getting my credit back, & did not want anything in that price range. I'd be happy with either of the two cars I had chosen. He then told me he could not sale these they were salvage and going to be scrapped. I then asked why were these on the web site stating they had passed the inspection? He told me they just do that here. I let him go and sent an email to the GM once again, explaining. She replied these are not on the web site they have been pulled down, the did not pass. I went back to the Auto Nation site & YES they are still on the site. STATING THEY BOTH HAVE PASSED! What is the deal with this dealership? I am inserting both ads.. I want a call back 303.669.3167, I will be reporting this to BBB, and The Colorado Sales of Motor Vehicles Licensing Board. I then went back online did a text chat asked if these cars ARE AVAILABLE AND YES THEY ARE!! What the hell are you pulling? All I wanted was a reliable car. I HAVE INCLUDED BOTH ONLINE ADS FROM AUTO NATION SITE. I SUBMITTED MY CREDIT APP FOR:
SOMEONE PLEASE FOLLOW UP!!!!! Scott Hutchison 303.669.3167

2000 Ford Contour SE Sport 4dr Car
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Call Now: (303) 578-6114
2000 Ford Contour SE Sport 4dr Car
2000 Ford Contour SE Sport 4dr Car
2000 Ford Contour SE Sport 4dr Car
22 mpg
City
31 mpg
Hwy
2.5L EFI D
M/T
FRONT WHEEL DRIVE
Exterior Color : Toreador Red Metallic
Interior Color : GREYSTONE
Mileage : 93,729 Miles
Stock # : YK113801
VIN : 1FAFP66L5YK113801
Comments

2.5L DOHC SMPI 24-VALVE V6 DURATEC ENGINE,SOLID PAINT

This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. This vehicle is loaded with great features, plus it comes with the CARFAX BuyBack Guarantee. The best part about this well-maintained vehicle is that it is a CARFAX one-owner vehicle. You can tell this 2000 Ford Contour has been pampered by the fact that it has less than 93,729 miles and appears with a showroom shine. Surprising quality accompanied by a high level of performance...this Toreador Red Metallic on Greystone Ford Contour SE Sport could end up being the perfect match for you. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply.
Price

$3,590
Price
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Northglenn, CO 80234

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Detailed Specifications

Convenience Features

1-touch down Driver vanity mirror Tilt steering wheel Power windows Air conditioning Passenger door bin Front beverage holders Passenger vanity mirror Speed control Driver door bin
Entertainment Features

Cassette AM/FM radio Speakers: 4
Seats and Trim

Max seating capacity: 5 Rear seats: bench Front seats: bucket Rear seat center armrest
Specs and Dimensions

Compression ratio: 9.70 to 1 Engine horsepower: 170hp @ 6,250RPM Front headroom: 991mm (39.0") Rear legroom: 874mm (34.4") Turning radius: 5.6m (18.3') Passenger volume: 2,554L (90.2 cu.ft.) Exterior height: 1,382mm (54.4") Front shoulder room: 1,369mm (53.9") Wheelbase: 2,705mm (106.5") Exterior body width: 1,755mm (69.1") Towing capacity: 454kg (1,000lbs) Engine bore x stroke: 82.3mm x 75.9mm (3.24" x 2.99") Rear hiproom: 1,151mm (45.3") Rear headroom: 932mm (36.7") Front legroom: 1,077mm (42.4") Interior maximum cargo volume: 394 L (14 cu.ft.) Exterior length: 4,689mm (184.6") Engine displacement: 2.5 L Engine torque: 165 lb.-ft. @ 4,250RPM Rear shoulder room: 1,354mm (53.3") Interior cargo volume: 394 L (14 cu.ft.) Front hiproom: 1,288mm (50.7")
Body Exterior

Bodyside moldings Power door mirrors Bumpers: body-color
Powertrain

Fuel economy city: 22mpg Horsepower: 170hp @ 6,250RPM Fuel economy highway: 31mpg Transmission: 4 speed automatic Variable valve control Engine liters: 2.5 Sequential multi-point fuel injection Fuel tank capacity: 15.0gal. Cylinder configuration: V-6 Engine location: front Torque: 165 lb.-ft. @ 4,250RPM Drive type: front-wheel Number of valves: 24
Safety and Security

Dual front impact airbags
Suspension/Handling

Four wheel independent suspension Rear anti-roll bar Front anti-roll bar Power steering
Lighting, Visibility and Instrumentation

Variably intermittent wipers Rear window defroster
Similar Vehicles

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Accessories and color may vary. Quoted price subject to change without notice to correct errors or omissions. This is an individualized price quote and is valid solely in connection with a purchase by you, the recipient. New vehicle pricing may already include applicable manufacturer incentives which may expire at any time. Manufacturer incentive data and vehicle features is provided by third parties and believed to be accurate as of the time of publication. Please contact the store by email or phone for details and availability of incentives. Dealer delivery and handling fee of $599 included in quoted price. Sales tax or other taxes, tag, registration fees, and government fees is not included in quoted price.

Certain data and other content displayed herein is copyrighted by AutoNation, Inc. and / or third parties. (In addition, providers of data and other materials to AutoNation, Inc. or such third parties may have a copyright interest in and to such data to the extent that such data and other materials are subject to copyright protection under applicable United States laws.) Such data may not be reproduced or distributed in whole or in part by any printed, electronic or other means without explicit written permission from AutoNation, Inc. All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information.

Displayed MPG is based on applicable EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary, depending on how you drive and maintain your vehicle, driving conditions, battery pack age/condition (hybrid models only) and other factors.

2004 Oldsmobile Alero GL1 2dr Car
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2004 Oldsmobile Alero GL1 2dr Car
2004 Oldsmobile Alero GL1 2dr Car
2004 Oldsmobile Alero GL1 2dr Car
24 mpg
City
34 mpg
Hwy
2.2L MFI D
4-SPEED A/T
FRONT WHEEL DRIVE
Exterior Color : Silver
Interior Color : GREY
Mileage : 152,038 Miles
Stock # : 4C230220
VIN : 1G3NL12FX4C230220
Highlighted Features

Split folding rear seat Remote keyless entry CD player Fully automatic headlights Power driver seat Alloy wheels Spoiler
Comments

SEAT ADJUSTER; POWER; DRIVER 6-WAY,SPOILER; REAR,ENGINE; 2.2L DOHC; 16-VALVE; 4-CYLINDER; SFI (140 HP [104.4 KW] @ 5600 RPM; 150 LB.-FT. [202.5 N-M] @ 4000 RPM),PREFERRED EQUIPMENT GROUP,SOLID PAINT,SOUND SYSTEM; ETR AM/FM STEREO WITH CD PLAYER,TIRES; P205/65R15; BLACKWALL,TRANSMISSION; 4-SPEED AUTOMATIC; ELECTRONICALLY CONTROLLED WITH OVERDRIVE,WHEELS; 15" (38.1 CM) ALUMINUM

This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. This 2004 Oldsmobile Alero comes with a CARFAX Buyback Guarantee, which means you can buy with certainty. When it comes to high fuel economy, plenty of versatility and a great looks, this OldsmobileAlero GL1 cannot be beat. This Oldsmobile Alero's superior fuel-efficiency is proof that not all vehicles are created equal. With less than 152,037 miles on this Oldsmobile Alero, you'll appreciate the practically showroom newness of this vehicle. There are many vehicles on the market but if you are looking for a vehicle that will perform as good as it looks then this Oldsmobile Alero GL1 is the one! *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply.
Price

$2,819
Price
Check Availability
Value My Trade Calculate Payment Credit Application Schedule Appointment Reserve Vehicle Vehicle Located At:
AutoNation Hyundai 104
759 West 104th Ave
Northglenn, CO 80234

Sales: (303) 578-6114
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Calculate MPG Savings
You and 1 other have saved this vehicle Saved! Alert Set!
Request More Info

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Last Name*
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Email*
Phone
Comments

By checking the box, you consent to Hyundai Motor America and its authorized dealers using automatic telephone dialing systems to call and/or send you periodic SMS (text) marketing messages to the number you have provided. You do not have to consent in order to obtain any of our products or services. Message and data rates may apply.
Submit
RecallFree.jpg
Call (303) 578-6114
Carfax Free
Detailed Specifications

Convenience Features

1-touch down Driver vanity mirror Tilt steering wheel Air conditioning Front beverage holders Speed control Illuminated entry Rear beverage holders Power windows Passenger door bin Remote keyless entry Overhead console Driver door bin
Entertainment Features

Radio data system Weather band radio AM/FM radio CD player
Seats and Trim

Leather shift knob Max seating capacity: 5 Rear seats: bench Leather steering wheel Front seats: bucket Front center armrest Power driver seat Split folding rear seat
Specs and Dimensions

Front headroom: 973mm (38.3") Rear legroom: 919mm (36.2") Turning radius: 5.3m (17.5') Passenger volume: 2,622L (92.6 cu.ft.) Exterior height: 1,384mm (54.5") Front shoulder room: 1,361mm (53.6") Wheelbase: 2,718mm (107.0") Exterior body width: 1,781mm (70.1") Towing capacity: 454kg (1,000lbs) Rear hiproom: 1,306mm (51.4") Rear headroom: 940mm (37.0") Front legroom: 1,069mm (42.1") Interior maximum cargo volume: 413 L (15 cu.ft.) Exterior length: 4,742mm (186.7") Rear shoulder room: 1,407mm (55.4") Interior cargo volume: 413 L (15 cu.ft.) Front hiproom: 1,293mm (50.9")
Body Exterior

Spoiler Bodyside moldings Power door mirrors Bumpers: body-color
Powertrain

Fuel economy city: 24mpg Fuel economy highway: 34mpg Transmission: 4 speed automatic Sequential multi-point fuel injection Fuel tank capacity: 14.0gal. Engine location: front Recommended fuel: regular unleaded Drive type: front-wheel
Safety and Security

Panic alarm Ignition disable Dual front impact airbags
Suspension/Handling

Front tires: 215/60SR15.0 Rear tires: 215/60SR15.0 Wheel size: 15" Four wheel independent suspension Rear anti-roll bar Front anti-roll bar Power steering Alloy wheels
Lighting, Visibility and Instrumentation

Fully automatic headlights Tachometer Delay-off headlights Front fog lights Variably intermittent wipers Rear window defroster Rear reading lights
Similar Vehicles

0 Results Found

Accessories and color may vary. Quoted price subject to change without notice to correct errors or omissions. This is an individualized price quote and is valid solely in connection with a purchase by you, the recipient. New vehicle pricing may already include applicable manufacturer incentives which may expire at any time. Manufacturer incentive data and vehicle features is provided by third parties and believed to be accurate as of the time of publication. Please contact the store by email or phone for details and availability of incentives. Dealer delivery and handling fee of $599 included in quoted price. Sales tax or other taxes, tag, registration fees, and government fees is not included in quoted price.

Certain data and other content displayed herein is copyrighted by AutoNation, Inc. and / or third parties. (In addition, providers of data and other materials to AutoNation, Inc. or such third parties may have a copyright interest in and to such data to the extent that such data and other materials are subject to copyright protection under applicable United States laws.) Such data may not be reproduced or distributed in whole or in part by any printed, electronic or other means without explicit written permission from AutoNation, Inc. All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information.

Displayed MPG is based on applicable EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary, depending on how you drive and maintain your vehicle, driving conditions, battery pack age/condition (hybrid models only) and other factors.

20

I've received poor service after purchasing a car that at 8 mls I had problems. A supposed to be new battery was put in the car after purchasing also. Im going through some of the same problems as before, the battery is swollen and I'm getting a hard time with them honoring the warranty on a battery that was put in 2017

20

Collisions center on Sheridan st 441 Hollywood Fl, very bad customer service, by manager Joan's Avino, doest want to solve the problem in my cat. Very rude person, almost call for police.

20

My service appointment was made 4 weeks in advance with request for loaner. Arrived to drop off and there was no appointment on schedule. Loaner not available. Chad the service rep basically shrugged and failed to see how it was his fault as he didn’t book. I was dropped at Enterprise to wait in line for a rental. I emailed Matt Moody. The service department opened Monday and nobody bothered to return my email or call about the car (I had left questions about engine noise and tires on the intake). I called at noon and after 14 minutes on hold with the receptionist, was told nobody was available in the middle of the work day, to even pickup the phone. Was sent to Andrew Satffeld voicemail and left a message. No return call, no return email, nothing. i called back at 4:00, talked with Matt, who also didnt see how any of it was his fault as it was Gabe who booked the appointment and he was out on vacation (if the call was recorded fir quality assurance, I urge you to review it). Was told to pickup my car. Very poor customer service reflecting on AutoNation and Porsche. Will nolonger be a customer or recommend your business.

20

Worst dealership in South Florida ! Thye don't know how to communicate or take care of their customers.

I recently purchased a $70,000 GLE coupe from them, had some simple questions later on about the extra coverages i bought from Michelle their finance person and No One got back to me !

Only the sales person did and texted me i quote "I gave her your name and number, but i cannot force her to call" really ???

Today I asked the sales person who was her boss and i get a text back from his cell number i quote " I am her boss, my name is Mr. King"
I assumed that it must her boss so expressed my frustration with their finance person michelle not getting back to me on simple questions for a while now and guess what...NO RESPONSE.

I will use my time and connections to expose this experience and the unprofessional conduct i got from this dealership.

I also contacted the AutoNation Corporate office today and no one has contacted me back yet, i hope they do.
I will contact Mercedes corporation as well since i've been nothing but a loyal client to them.

I love my car and Mercedes overall but its unfortunate that a dealership like "Mercedes of Fort Lauderdale" can ruin it in such manor.

Day 4 and no one even made a effort to get back to me.

20

I trusted one of my three Dodge vehicles to Auto Nation, 11200 North Frwy, Fort Worth Tx., to repair my air conditioner. My 1999 Dodge 2500 vin# 1B7KF2361XJ519405. Purchased new in 1999 by me.
July 11, Curtis Kimberlin takes my truck for air conditioner and rear axel seal and wiper blades.
July 26, Curtis tells me the truck is ready. I go to pick it up and it is setting in the customer service parking lot. Strange because it is never released to me until it is paid for. I could have simply got in it and drove away. But I went in and paid the bill 3526.40. A sum slightly lower than the value of the truck. I went out to leave and upon attempting to start the truck I noticed some thing was very different. In 314,802 miles the truck starts immediately upon the key being turned. As to say you almost never hear the starter. I assumed that it was because it had set for 15 days. I started after a few seconds of cranking but the check engine light was on. Now I getting annoyed. I go inside and tell Curtis who sends a teck to reset the check engine light. I went home and the next day the check engine light is back on and the truck will not start the way it has for 18 years. I take it back to Curtis. Now forgive me if dates become a little fuzzy because I didn't think I would need to be taking notes. I call on either Friday 7/28 or Monday 7/31, not sure which, to check on the progress. Curtis tells me that the Teck that repaired the air conditioner is going back through all the wiring harness checking the plugs that he disconnected during the repairs. He also stated that the computers on the truck aren't talking to each other. I have now been without my truck for 21 days, my work truck that I use to earn my living. I asked Curtis for a loaner vehicle to which his reply was I don't have one. Anger is starting to set in now. I call to speak with the General Manager (David Baker) but only got to leave a voice-mail. He in return left me a message that I could pick up a loaner vehicle asap. Now it is August 4, While picking up the loaner Curtis Told me that Chrysler's engineers are working on my truck and that they think one of the computers needs to be replaced and that it has been ordered and will be here in about a week. On or about the 14 of August I pay a visit to the Dealership to check on the progress. I'm told that Curtis no longer works there and that the service teck told the new service adviser that I need two new Batteries. The batteries that are in the truck are 48 month batteries and have been in use for less that 24 months. I doubt seriously that they are bad. So I again try to meet with David Baker to see if anyone can get me back my truck. Matt Lewis met me in the lobby to say David is out but he (Matt) would review my situation with David that evening and would call me around 7:00 pm. No call was ever made.On September 15, I was rear ended in the loaner truck while setting at a red light. In the process of filing a claim to repair the truck, I also asked about the progress of my truck and again requested a meeting with David Baker. The service Manager told me that he would schedule a meeting with David and call me with the time. I haven't ever received that call. This now puts me at 67 days without my truck. Yet the service Manager has the nerve to tell me the that Chrysler's engineers are coming Monday to see if they can figure out what is wrong with my truck and that they think the computer needs to be replaced and are ordering it to see if that fixes the problem. Are you kidding me. Now I'm at 84 days without my truck. The front of your window at the Dealership says in large letters "Trust the Specialist".

Is there any way that I may speak to Mike Jackson himself, because this has to be some sort of record. This has gone beyond ridiculous to shear neglect of responsibility.

Sincerely,

Paul Garrett
817-675-4981

20

I had a new engine installed after flood damage and when my vehicle was returned to me "2 months later" the check engine oil came on. I spoke with JC a service adviser and he told me to bring it in after hurricane Irma.
There was a problem with my insurance check after my vehicle was given to me.
Autonation Doral decided to trick me into coming in on that Friday 09/15/17 at 9am by using the check engine oil light complaint to their advantage.My vehicle was returned to me 6 days later on Thursday 9/21/17 at 4pm with no answer as to why my check engine oil light is on. According to JC " I don't know"
When I arrived they told me they were going to keep my car until the payment was made. I pleated that I was using my vehicle as a generator but the attitude by Ronmar the service manager director was that of a bully; not a professional. We could've figured this out in a more professional manner. In addition, when I went to pic up my vehicle this afternoon six days later nobody could find my keys nor my vehicle. Instead of trying to calm me down Ronmar decided to kick me out of his office with the attitude of a bully. I have contacted Metlife my insurance company and awaiting further instructions.

20

I went to Autonation O'Hare Honda on 4/1/2017 to buy car. I saw the car online Camry 2014 SE Silver color so I went their to check the car. After the test drive, I asked if their is room for some discount but then I came to know that AutoNation doesn't bargain the price which is good. After that it went to around 17K something on road and I said mine budget is 15K on road. So when the guy Jerico searched his inventory for Accord and Camry he found only one car which has many miles. After that when the lady name Helen came started talking rudely like I did something bad to come to their dealership. And the guy (Jerico) said "Why you came here?". I was so scared as both of them literally cornered me started yelling at me to buy this car right way else they will put me in some prison.

My question to you is "Is this how you train your sales associates to deal with customers or it was racist as I am Indian?" I am in corporate industry for more than 5 years working with Japanese company and I never had this kind of experience.

Thanks to the Guys name Warner and David who were so polite and apologize for the bad behavior of their associates when I was leaving the dealership. Helen called me in evening to apologize for her rude behavior but she ruined my day and mind to buy car. I hope you did't hire like these employees in every dealership. And I will definitely tell this incident to each and every one in Chicago Area.

20

Mercedes Benz of Marietta did not honor the reserve a car promise, and did not honor my appointment on a car. On 12/7 I had discussed a used car with Tom Jernigan. I had my car trade-in evaluated, and told him the numbers met my expectation and I was ready to buy the car. I had an appointment at 5pm on 12/8 to drive the car and to close the deal.

As I was walking out the door to go to the dealership I got a text from the Tom saying they had sold the car to someone else. I understand that I had not yet closed on the car, but they did not honor my appointment, or give me any opportunity prior, but instead sold the car to someone else. That was incredibly poor customer service and unethical and dishonest.

I immediate asked Tom to have the General Manager – Dustin Fleishman to call me. I waited 30 min and then called and asked to speak to him. He did not call, nor accept my call. What type of dealership sets an appointment to show you a car, after you have verbally committed to buy it, and then does not honor that appointment.

20

I have taken my 2012 Armada in three times because the radio don't not work correctly. Each time they state that if was fixed. The problem is this there and the service manager stated that he will get to the bottom of it and that he will call me. He never called and would not return calls.

60

I leased a car from AutoNation Honda Miami Lakes in June 2016 and they were supposed to pay the excess mileage, wear and tear of the car being turned in. I kept calling during these past six months and they keep giving me the runaround. As of today they still have not issued the check to Honda Financial for the car that I turned in. Attached is the contract signed where it states under the Notes that it included excess mileage. Honda financial has already sent this debt to collection and it is affecting my credit severely. It is ridiculous that such a big dealership treats its customer like this, specially when my other car I leased from them too.

20

AutoNation Honda Dulles did unauthorized recall work on my car in spite of the fact that I specifically requested that they not do that work when making the appointment for another service (I wanted to look into the recall before having the work done). When I realized that they were doing the work without my permission, the service manager lied to me about having to legally do it even if it wasn't authorized. I don't care to be lied to or jerked around, so I will no longer be using the services of AutoNation Honda Dulles.

20

I recently purchased two new vehicles from AutoNation. One of the vehicles is a 2016 charger (vin 2c3cdxct7gh228488). The sticker price was 42,166. The vehicle was being sold with 20% off of the 42,166. Saving me approximately 8431 (plus the equity of my vehicle). I thought I was getting a deal from an honest company. I was not. I took the vehicle to a couple of places to have it appraised. The appraisal price of my 42,000 is 26,000. How is the possible other than the fact that I got screwed. I am scheduled to pay $36,093. I will never purchase another vehicle from AutoNation. I work with over 6000 fellow employees. I will do everything I can to discourage a buyer from purchasing from AutoNation. This is pathetic. I have purchased several vehicles from this dealership. Never again.

20

I took my car in on August 22nd for service and the radio was malfunctioning. I have called three times since then to inquire about my radio replacement. The first call they said it had not arrived yet, the second call I was told the same thing, and finally three weeks ago they said the radio was never ordered. It has been three weeks since my last contact and no one has called me regarding my radio replacement. It has now been over two months since I took the car in.

40

I purchased a used vehicle from AutoNation Chevrolet Off 8100 S Texas 6 Houston, TX 77083 back on 8/13/2016 and everything seemed ok. Then on 8/25/2016 i had to bring back due to the check engine light coming on. When the diagnostics was done the service rep advised me that it was the catalytic converter was messed up. So they replaced it with no problems. Then on 10/12/2016 the check engine light came on again and something was leaking under my hood. I had my car towed in thru road side assistance. I haven't had the car but 2 months.

I was told by service rep Mario on friday that my radiator was out and the cost to fix it was 922.78. I have 6 years to pay on this car with a note of almost $400.00. For them to tell me that is nothing that can be done was unacceptable. I then spoke with the sales manager Mark Mckee about the issue. While i was speaking to him he was looking at a football game and not paying attention. So i ask for the district manager or regional managers name. He said he didn't know that information. I'm very disappointed with the service i received and how i was treated.

20

I bought a used 2011 Kia optima from the Autonation chevy dealership in fort lauderdale. They sold me a car that i can even feel safe in, the first hour i drove my car it broke down, got it back to the dealership and they claimed it was just a battery.

I told them that i think it was something else that caused me to break down: my power steering went, car vibrated, radio shut off, all emergency light came on and my car would move) so after 2 day the replaced my batter. That night i drove it to dinner and when i headed back home the car did the same thing as the first time but worse, the brake stopped on its own and almost swerved into traffic. I had no control of the gas, steering and brakes everything shut down and almost got into a bad accident and this is 3 days after purchase.

After paying for a tow truck and finding one that will pick me up and drop me off at the dealership. i turned my key in to the "over night box" with a form stating that i want my money back and they can take the car back and give me my money. Of course it happen on a friday night so trying to get ahold of anyone at that dealership was impossible, so i have to find a ride and go there in person, was like impossible to get any help or answers.

They keep telling me don't worry about you car we will take car of it, i said i want my money back, they say well i'm not the one to talk to about that but we will take care of you. everyone at that place blames the sales team and the sales team blame the service team. after having my car for a week to figure out what is wrong with it (which i called them throughout the week and couldn't get a hold of anyone) then they finally call me over a week later to tell me they don't know whats wrong with it so we are taking it to a Kia dealership.

After over 2 weeks i got my car back and it was a "alternator" (this is like over a month later and i basically only sat in my car for a couple hours, not to mention i had to pay for my own rental cars and missed work due to all of this) after that i drove my car for a few weeks and seemed ok minus some of the shaking and the steering while sticks. I was coming back from a job and while i was on a busy highway my car started really shaking and the gas wouldn't work and i could go any and had to cost to the side of the busy highway, and the dealership did not care that this happen to me. It was a hassle to get anywhere with them, this happen on a friday so i went to the dealership to find out whats happening to my car they said well its friday so you wont find out till Monday.

Lets just say i spent over 3 hours at the dealership that day to find out and they just kept on passing me to one person to another acted as if they didn't want to deal with anything. After a week later (paying for my own rental cars and missing work at my new job) they told me the warranty company has to look at it to see if they can do anything. Another week later they said the warranty will replace your motor with a new motor! another week later the work was completed.

Finally got my car back and asked for the information of the motor that was installed (make, model, year, miles, etc) they told me that its the same motor (which all motors have their own ID) and the mile on the motor was almost 90,000. The car i bought had only 55,000 miles and the new used motor shakes and still have issues but i do not trust this dealership anymore i been dealing with this dealership to long and getting nothing but disrespect back and everyone points the finger at everyone else.

This is devastating that I go buy a car from a "auto nation" that has or at least i thought had a great reputation. How am i supposed to feel safe in this car since i have so many issues and there are still issues they wont fix. I had 3 days after purchase of the car to return it and i wanted to but everyone pushed me around that and nobody cared. this is so wrong in many ways i've had this car a little over 2 months and its been in the shop for the most of the time. something needs to happen here.

40

I have serviced my 2010 Tahoe at Northport Chevrolet, Alpharetta, GA since purchase at AutoNation. I recently had my dash replaced, with the kind assistance of GM, for a reasonable cost due to a known defect even though it was out of warrantee. In the process the center speaker was apparently damaged or in some way compromised. It sounds like a blown cone or like something had been left on the speaker and vibrates badly making speech hard to understand (talk radio). The vehicle has less than 60,000 miles and has been dealer maintained since new. I returned the vehicle to this dealer for it to be corrected. I was told the problem was only a setting in the audio menu and that the speaker was checked and now all was good.

It was immediately evident the problem was perhaps slightly improved, by setting changes to the "midrange", but the problem was not resolved and it is obvious the problem still persists. The audio in my Tahoe LTZ has always been quite good and now voices are nearly un-listenable at times. When the fade is set to the rear speakers the problem is vastly improved, again suggesting a problem with the front center speaker. My issue is that I was told the matter was corrected when it was clearly not so. More importantly, however I have made 5 calls to the service department over the past 3 days and my calls are not answered and the line disconnected or sent to voice mail and no return call is received. The messages includes one to the service manager, a Mr Jackson, who also has failed to call back.

I was simply trying to arrange yet another inconvenient service appointment to fix this problem. I suspect a simple parts replacement would do it unless the radio, which was removed, was somehow shorted in one of it's amplifier circuits or improperly reconnected to the speakers. I would appreciate your assistance in getting this matter resolved. This causes me to be less than inclined to purchase again from one of your dealerships unless a timely fix can be accomplished. I have not yet taken to social media to rate AutoNation dealership but intend to do so if we can not get this small matter sorted out. Additionally It is time for me to buy a new Suburban and two new trucks for my business - this decision will be colored by the resolution of this matter.

40

On October 4th, 2016, I brought my 2004 Nissan Armada at AutoNation Nissan located at 8890 Pines Blvd, Pembroke Pine Florida, to change the battery. My car would not start very early in the morning but I managed to take it to the above repair shop on the advice of Mr. Val Marius (one of your employees) who happened to be off this day.

Mr. Marius asked me to talk to Gary Levine who unfortunately was not available. I was therefore referred to Robert. Robert said that since the battery is no longer under warranty, the replacement will cost me $60.41 and a written estimate was given to me. I was surprised, after the replacement that the invoice# 624530 presented to me was $101.68 (including a $2.00 charitable donation I did not allow). This is way from the written estimate of $60.41. I explained to Gary that Robert I have a written estimate of $60.41. He took me to the manager of the Servicing Department who had no professionalism in dealing with an upset customer.

I would not have been so upset at the new price if someone had the courtesy to just keep me informed. The not knowing and wondering was frustrating and showed little respect for my time and money. The small difference is no problem to me but the way they treated me is out of the way doing business. I have my own company. If I or one of my partners gives a written estimate, my company will fully stick on it, no matter how much it will cost us. Employees like the Servicing Department Manager should not be part of a great company like Nissan. Because of people like him the rating of AutoNation at Pembroke Pines is 1.8 over 5 on DealerRater.com. Please check it.

I would like finally to let you know that I am one of the first to purchase a Nissan Murano in 2003 and a Nissan Armada in 2004 at the same dealer. I was planning to buy the 2017 Nissan Armada but will reconsider it. Thank you for your time to read this complaint and to take the appropriate actions.

I tried to send this complaint to corporate using the address One Nissan Way, Franklin, TN 37067. My goal was to have it forwarded to the following executives at Nissan. Nobody listened so now it's going online for everyone to see.

To the leaders like the CEO: Michael J. Jackson, CFO: Cheryl Scully, COO: Michael E. Maroone. Also to Fred M. Diaz, Division Vice President, Nissan Sales & Marketing and Operations U.S., Nissan North America, Inc. To Jose Munoz, Executive Vice President, Nissan Motor Co., Ltd.; Chairman, Nissan North America, Inc. To Kent O'Hara, Vice President of Aftersales. And of course to the Chief Executive, Carlos Ghosn, President and CEO, Nissan Motor Co., Ltd. 2, Takaracho, Yokohama, Kanagawa 220-8623.

20

AutoNation of Memphis tells me the truck I bought had navigation which it does not it only says left right and directions. I just recently found that out I never had navigation before until I bought my daughter a new car and see what he's done.

AutoNation will not do anything about it. I'll talk to the dealership I've called in Florida they can all laugh and catch their lying self. I bought over 15 Ford trucks from F250 to 350 to 452, excursions tracker, 4 wheel drive F-150 trucks since 1986. This one will be my last one I will ever buy from Ford so they can shove it where the sun don't shine.

40

Bought car from Autonation Wolfchase Galleria on 8/7/16. On 8/24/16 the low tire pressure light went on. I pulled into a local service station & the teen who looked at the tires identified a leak & said the tire would need to be replaced. I subsequently drove to the Service Dept at Autonation. The tech who looked at the tire said it was fine. I left, drove home & the gauge light came on again. I returned to Autonation Service Dept &, lo & behold, the tire that was "fine" 2 hrs before now needed to be replaced at the cost of $220. BUT that couldn't happen today bc they didn't have any of those tires in stock, so I have to return yet again tomorrow. I might suggest that Autonation Memphis go to the service station at the corner of Poplar & Perkins & hire the kids there. That would've saved me 3 trips to Autonation Service Dept. And I use the term "service" loosely.

40

Took my car to fix it under warranty and Autonation service department refused to fix my car. If this is what customer service is like I am calling the head office immediately to give them a piece of my mind!

40

I purchased a 2008 Toyota Highlander at AutoNation Hyundai in Denver Colorado, in 2015 I started to hear noises. I called the dealer whom told me to take it to their Toyota dealer in town. I did so the service department was busy so an advisor drove it and told me everything was fine. At this point the mileage was still under contract. Later on the vehicle broke down(oil cooling hose) which for other customers has previously been repaired free of charge due to the known defect. Since then just a run around an boundless energy on Autonation's part to be concerned about anything. By the way I am still paying for the warranty contract. I have since had to pay for the part and a 7 day rental from the Toyota Dealer in my area that was kind enough to rent me a brand new Camry.

40

I had an accident last March of 2015, it's a front collision. I had my car fixed at Toyota Autonation at Sahara Ave. Las Vegas, NV. Less than 2 months after it was fixed, I found out that my radiator is leaking, there's is a dried coolant on the upper portion of the radiator, from end to end, so I brought it back to Toyota. They did a visual check on my car at the parking lot and I was told that there's no leak, "it's just a coolant that dried off". About 7 to 8 months ago I had my first oil change after the accident at Ted Wiens at Rainbow Drive and I was told that my radiator is leaking. I told them that what Toyota told me "there's no leak, it's just a coolant that dried off".

Last Friday, July 8, 2016, I had a smog check at AA Auto Service at Ann Road because I'm due for registration. Once again, I was told that my radiator is leaking, I told them what I was told by Toyota. I was invited inside their work area and showed me the engine compartment of my car, I was surprised to see dried coolant everywhere, so I brought it back to Toyota. This time they agree that there is a leak but unfortunately my warranty already lapsed. They told me that they can get if fix but I have to pay between $500 to $700.

My point is this, the issue had been brought to their attention less than 2 months after they fixed my car, within in the coverage of the warranty but they did not do a proper check. I was told that they should have done a "Pressure Check" because you can not simply see the leak by just looking at the radiator, they should have known better. I already filed a complaint last Friday, July 8, 2016 on this number, 1(800) 375-5283 and I was told that someone is going to give me a call, supposed to be Monday but until now, no one did.

40

Bought a new Jetta back in August. Traded in a Ford Ranger. I received a citation from city stating I have not paid parking tickets and the license plate is from this truck that I no longer have. I have made NO less than 10 calls and NO phone call has been returned. One employee that initially answered the phone told me all I had to do was show the city citation department that I no longer owned the truck giving the documents that I have. That doesn't solve the problem of MY name is on registration and if anything happens It is me that they come after. In addition, I have posted on social media and it somehow isn't showing anymore.

40

We bought a 2002 4 Runner on 10/31/15 This vehicle has 4 oil leaks. It is hard to believe these oil leaks started after we purchased the vehicle. We have contacted the sales manager and the service manager regarding these oil leaks and have NOT received any satisfaction. We realize we bought the car as is. However, it should NOT have been sold in that condition. We are Senior Citizens living on a fixed income Social Security. We got a estimate of $2,500 for the repairs. We have received no help from the Dealership. Also, we bought a $2,000 extended warranty from the Dealership which does not cover any of these repairs. We would appreciate hearing from you as soon as possible as to what can be done about our problem.

40

I purchased a used Lexus at Mercedes Benz of Greenway plaza on 2/12/16. I purchased the vehicle from Dave Davenport. Within 3 weeks and less than 500 miles driven the check engine e light came on . I spoke to Dave once and he said he would have service take a look at the vehicle. He did not pro ice that the car would get repaired. After the conversation he did not return my numerous calls or texts. I called on April 10' 2016 to find out that Dave doesn't work there. I was told by another sales person that my license plates would've mailed since the temp plates expire o. The 12th. I then received a follow up call stating my plates were gone. To make a long story short I have received plates and I am unsure if they are for my car since I was email!led another temp p!ate. I just received an email that I bought the car as is a d the dealership will do nothing. Recently I used autonation collision for my Honda minivan in south Houston and I was shocked it was the same company.

40

I had purchase a car In Feb. of 15, and it was totaled in June. I purchased every warranty they had and gotten the perms plate for the car and it had every been installed, I have a work order for the service department that it to be installed but I ever made it to the service department., I talk to a director of financial and he told me it was not refundable {how can I cancelled something that was not installed on my car} they took 795.00 and wont give my money back. I lost my dream car and I am done playing games with the finance department that wont even look at my work order. I would ever buy a car from AutoNation again. I plan to take my complaint to 3 on your side and THE BBB tell them how offal they treat you at AutoNation.

20

Experienced very poor customer service at Autonation in Albany. How can I tell corporate what happened?

40

2014 Toyota Camry Taken for service 26000 miles. With problem cruise control handle back lighting out. Weston Autonation Toyota tech said :" my car don't have that light" Insulting my intelligence. Driving my car for more than 2 years. No solution for the problem. Called costumer service. What waste of time. Backing up the tech service guy. Without further research. Would I buy in Autonation again? Make me.

40

Spoke to nicholas at bell road service shop. He couldn't access my warranty. Mind you I called at 7:15 am. Said he would call back. Hour and a half I called the Autonation customer service number. Not available. 3 hours later ask for a supervisor in the complaint department. Some lady got him on the phone. He proceeded to speak with an nasty attitude. Terrible customer service! I will never go back there. Always an issue. Called arrowhead service. No problem they took excellent care.

40

Oct 31 20015 I was approved for a Dodge Durango 2005 I signed paper work took the truck home drove it for 2 months then Chuck from finance department called and said I needed to bring it back so I called to speak to Josh one of the managers and he tells me he could get me in another truck so I was there for 10 hours and he put me in another truck I signed papers with the financing guy chuck again and on Saturday night at 9:30 January 30, 2016 they came and picked the truck up.

I have not gotten one call from automation and everyday I have called them and they will not talk to me I found out that the guy Josh was fired so every time I call they say the general manager Darren is in a meeting then it was told to me my the operated that to be honest know one wants to talk to me I really need help asap.

40

I called to schedule an apt for oil change, tire rotation and I bought the package appearance. I was told by a woman who answered the phone my call would be returned. It was not, two or three days later I called again the man who answered the call kept cutting me off then said I was being sarcastic. Who the hell tells their customer's that crap. I was told when I purchased the SRX I would be able to come by if I spilled anything in my car which I had, the vehicle needs to be buffed as some light spots are on the paint? Do not know if I am explain that correctly. Also I went elsewhere for an oil change and was told the tires were on incorrectly.

Back tires in front and front in back. The brakes had to be worked on after I purchase the car maybe then is when the tires were put on incorrectly, if not, they should have noticed the incorrect way the tires were on and fix it. I've had to drive out of state with my tires like that. Benny Martinez called me back as soon as he could he is the one who I purchased the car from. I've had 2 strokes in the brain and do sometimes get confused and forget. I am not happy with the service from the tech and will not return to Autonation. I will pay extra top go somewhere else.

20

I have been working to get my gap insurance reimbursed to me since June of 2015. My contact at AutoNation Ford in Scottsdale Arizona is Sydney Wesolowski 2179. I have had no success to receiving this refund. I have spoken to her supervisor with no satisfaction. I have also spoken to the corporate office. No closer to getting my gap refund than before.

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