Honda Customer Service
Rated 1.64 of 5 Stars
Based on 159 Complaints

Contact Honda Corporate

Toll free phone number: 800-899-1009

Honda is one of the most well known automotive brands a trusted name in consumer products around the world. The company was co-foundered by Soichiro Honda and Takeo Fujisawa in the year 1948. Los Angles was the first outsourced sale of Honda in the year 1959, the Honda N600.

If you have a problem with your Honda, the first place to visit should be your local dealer where you purchased the vehicle. For 24 hour roadside assistance and any issues related to mechanical failure while driving call 866-864-5211. If you need to speak with someone at Honda customer service, call their toll free number 800-999-1009 between the hours of Monday-Friday, 6am-5pm PT.

The current CEO of Honda Motor Company is Takahiro Hachigo, and their corporate headquarters is located in Minato, Tokyo in Japan. You can contact the company by mail at Honda Automobile Customer Service, Mail Stop: 500 - 2N - 7A, 1919 Torrance Blvd., Torrance, CA 90501-2746.

Common complaints relate to popular models such as the Honda Accord, Civic, CR-V, CR-Z, FIT, Odyssey, and Pilot. Honda vehicles are best known for their style, reliability, and performance. Information on recalls can be found at 888-234-2138. The recall hotline hours are, Monday-Friday: 6am-6pm, Saturday: 7:30am-4pm, and Sunday: 6am-2:30pm (all times are PT).

Honda is known not just in the car industry but also the two wheeler industry making motorcycles and offroad dirt bikes. Some of the popular Honda cycles include Touring, Adventure, Cruiser, Supersport, Dual Sport and Sport bikes.


Experienced poor service? File a complaint here!

Honda Contact Information

Report complaints to corporate and get satisfaction

  • Honda headquarters address

    • 1919 Torrance Blvd.
    • Torrance
    • CA 90501
    • United States
  • Company website

  • 1-800 phone number

    800-899-1009
  • Better Business Bureau rating

    A-
  • Customer service hours

    Monday-Friday: 6am-5pm PT

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Top Honda Complaints

Browse more than 159 reviews submitted so far

20

Car break down, the car had been pushed to a repair shop I was near. Found our started went out. Called Honda dealership apparently got a central service number. Asked about my insurance told had to bring the car to the dealership for them to check on coverage if that s what was wrong. Never was I told that Alignment Specialty could call for authorization. Being that I have a leg broken, concerned about not making it to dealership and not being able to walk far, I told them to fix it. Bill $690.00 which I did expect. But after the fact was I told by insurance company that Alignment could have called. But it was to late to help.
Untop of thousands of medical bills I know had this. I feel I was totally mislead and had to pay that money out of my own pocket. This car had less them 25000 miles I had to replace a battery, and 4 new tires and with 48,000 a new starter. Hate to say this my KIA ran better. I know there is not much you can do but feel I should not have to pay the entire bill by myself.

20

Honda mailed a recall notice on the accelerator of my 2018 Pioneer 1000-5. I contacted Loewer Power Sports in Alexandria because they were the closest Honda Powersports dealer near me to have the recall issue taken care of. The person in the service department took my information over the phone and told me the part would be ordered and they would contact me when it came in. Two weeks later, I received a call from the service department and asked when I was planning on bringing my Pioneer in because the part was in. They never called prior to this to inform me the part was in!

I gave him the date which was Tuesday of the following week. At that point, I expected to get my side-by-side back by weeks end, but that didn't happen. So I contacted the service department the following Tuesday to get status of the repair. "They are closed on Monday" The serviceman told me my Pioneer was scheduled to be worked on Thursday of that week. Friday I called to get status of the work. I was told my Pioneer was scheduled to be worked on Saturday. This is totally unacceptable! I believe I am getting the run around from them because the Pioneer wasn't purchased at their dealership.

20

My wife and I are in the process of getting a divorce. During this process, my wife went to the Della Honda dealership in Plattsburgh, NY and to trade in a vehicle which had my name on it as well as hers. The salesperson, Leisa Hamilton, tried to take the car in on trade without notifying me and even called the DMV to try and get a title with my name not on it. Not only is this illegal but it is a poor way to do business.

20

Hello,
We are on our 4th Honda purchase from the same dealership with the latest being a new 2017 Pilot. We love the vehicle and have been very satisfied with the service from the local dealership up until this latest purchase. The model we purchased did not offer a video DVD player, however the dealership stated that they could send it out to a local vendor to have one installed for us at an additional cost. We agreed and took possession of the vehicle, once installed. Approximately 3 months later, we took a trip and used the video player for the first time without issue. On the trip home however, the DVD player quit working. I contacted the dealership by phone and they said to schedule an appointment. As we had no immediate plans to travel with the children, it was another couple of months before we brought it in for service. We had scheduled an oil change along with the DVD issue and left the vehicle with the service department. When we picked up the vehicle, we were told that the DVD player did not come as standard equipment and that we needed to take it to the vendor an hour away for repair. I of course objected and said that it was in fact a Honda authorized vendor that installed the unit and that because we received the final product from the dealership, that they were responsible to deal with their vendor. The manager concurred and we took possession of the vehicle, only to re-schedule a couple of months later. We again dropped the vehicle off and were told it may be a couple of days before it was ready. This was ok as we had a vehicle my wife could use for the two days. on the second day, we went to get the vehicle, only to be told that there had been a misunderstanding and they thought that the vehicle had a stock option DVD player, and we would have to re-schedule again to send it out to the vendor. As one could imagine, I was very angry and again had a discussion with the manager. We agreed to, once again, bring the vehicle in for repairs at a later date.
Approximately a month later, we stopped by the dealership to set up an appointment in person, but the player was working, and the serviceman said we could bring it in, but the would probably have to charge us if they didn't find anything. A short time after that, we were traveling home from out of town and accidently discovered what the issue was. The children began to complain when I used the window lock feature on our vehicle and the DVD player stopped working. When unlocking the windows, the player would come back on again. Once we returned home, I brought the vehicle in to show them what the issue was and schedule an appointment for repair. This time, my wife was given a courtesy vehicle while hers was being serviced again, and I made sure to make the serviceman understand that it was installed by an approved Honda vendor and did not come from the factory with the DVD player option in this model. The serviceman seemed annoyed at my attempt to explain in detail, the situation and assured me he knew what he was doing. Yes.....Again there was a misunderstanding and it did not go out for repair to the vendor. This time when my wife retrieved the vehicle, I was so angry, I felt it best to wait before speaking with the service department again. I write this now because my wife called today for another appointment and was told they would return her call. No return calls and failed attempts to reach anyone all day today 7/10/19. I will be going in again for another face to face on Friday 7/12 for a final attempt before possible litigation. This is not my wish, I just want the DVD player fixed. Dealership - Honda North Clovis California. Vehicle owners Paul and Karen Morrison (Karen Cell - 559 916-6642). (Paul Cell - 559 333-2325). Thanks for reading.

20

I am writing this to let you know you have a serious discrimination issue at your Honda Troy Dealership in Michigan. This is the second time now that I have had a serious issue with the way I was treated there. I will not only never go back there and drive 40 miles out of my way not to, but I will also strongly advise my female friends who have Hondas not to go there as well.

At 11:00 am today I brought my 2018 Honda Civic in and a manager I have dealt with many times, who never acknowledges he knows me, approached me. Never asking how I was, he immediately started questioning me condescendingly. I had already brought my car to Cass Collision and they gave me a print out of exactly what was wrong with the car. I showed him the printout and he stated that the sensor they were eluding to did not exist. This is exactly why I hate bringing my car there. They speak down to me and question everything I say. Last time I brought my car there the running lights were out and the salesman tried to say... "see there's nothing wrong with the lights..."(as he pushed on the breaks). I had to say..."turn the lights on." That last time I told him specifically that I was in a hurry and when he still took forever I came out to find him standing there chatting casually to the other mechanics. Nothing was done to resolve the issue that day. I just wasted 2 hours of my day there. I called and complained over the phone and the manager I spoke with said he would see what he could do and I never received a call back. That is why I am complaining to you now.

Today, not only did he at first state that the sensor named in the printout (including all the necessary information about the specific sensor and all the calibration measurements) did not exist, he also asked me... "well who's going to pay for it?" This infuriated me! I am a young girl and was, admittingly, looking very disheveled because I had to run out the door this morning to pick up my car and bring it there. It was made VERY CLEAR to me at that point that, not only were they speaking to me condescendingly because I am a female, he also was insulting me because he thinks I have no money and I'm trying to get the work done for free!

I do not expect a phone call or email, but I do strongly suggest that you advise management to not be so obvious if they are going to discriminate against females in the future. They treat me like I'm supposed to know exactly what is wrong with the car when I bring it there, and then when I say what I think is wrong, they react like I'm a totally crazy idiot. And to top it all off, when he stormed away and another manager had to step in to take over, he started complaining about me to another employee right in front of a glass window. They were both rolling their eyes RIGHT IN FRONT OF ME! And who's the dumb one??

I hope you take this complaint very seriously. This issue needs to be addressed before another woman comes in and has to be treated this way.

Thank you for your time.

20

I have been extremely pleased with my 2010 Honda Accord which I purchased, used, in October of 2013. I get it serviced regularly and keep it clean, inside and out. Recently, however, I decided it was time to do something about the armrest on the center console between the two front seats. For some reason, over the years, it has become gross-looking (see photo below). I live in Florida where it is quite hot. I am unable to park my car in a shaded environment so the sun has also contributed to the deterioration. One day, I got the bright idea of checking on-line to see if I could buy a replacement. Sure enough, I was able to order a replacement armrest for $27.98! Great! I grabbed my screwdriver, went out to my car with the new armrest but could only get 3 of the 6 screws out! I had no choice but to take it to my dealer. They informed me that for $65.00 they could remove the old one and install the new one. When I argued about the cost, they said "OK $40.00". I am not upset with the dealership. They have to pay their people. BUT, I AM VERY UPSET WITH HONDA CORPORATE FOR 1) MANUFACTURING AN INFERIOR QUALITY ARMREST, 2) MAKING IT IMPOSSIBLE TO REPLACE, WITHOUT EXTRACTING THE ENTIRE CENTER CONSOLE UNIT. So, I am requesting that Honda Corporate send me a check for $65.00 to cover the cost for my dealer to install the new armrest.

20

On June 1st I took my Honda to the dealership in Langley which is on #10 Hwy, I usually use this dealership for my oil changes and updates etc. I took my car there because I had a tire going flat. After two hours they managed to find the time to look at the tire, by the way this tire was fixed by them a year ago which was also going flat. They looked at the tire and had the nerve to tell me that it had a nail or puncture in the same spot as before and therefore was NOT repairable. I told them if they thought I was stupid enough to believe that garbage they were dreaming. They had the nerve to say oh you need two new tires and we will sell you two new tires for 400 dollars plus. I told them I was not buying tires from them at 400 for two lousy tires. I told them to put the spare on that I would decide later what to do about tires. They kept my old tire. I went to Kal tire and they wanted me to bring them the old tire so they could look at it, they also did not believe the story that Honda told me. I called Honda and told them I was coming to pick up my old tire and they said it was gone. At no time was I shown any kind of customer service by that dealership and consequentially I will never be going back there to have anything done to my car. I will take my car to other places for oil changes etc. They say they do the customer a service by cleaning the customers car, the so called cleaning they do a child could do better. I am very disappointed in the service that I have been receiving from that company. I will go to Walmart to buy tires or Kal tire or Canadian Tire. My phone number is 604-576-7597 and my car is Honda 4 door Civic vin number 2HGFA16546H000752. I feel this dealership is only concern is screwing the customer especially women.

20

The reasons for my complaint are the following: I purchased my 2007 Honda CRV - New from Front Range, which is now called Mike Maroone Honda, since then my car was recalled for all 4 door locks. This process took days to complete. The next recalled was the Airbag, which could have caused me and my family their life. This process was for approximately six months. On Sunday, 2 June 2019 at approximately 3:20 p.m. I put my key in the ignition to start my car and it was locked. I could not start the car or turned the steering wheel. I had to have a towing Co. take the car to Mike Maroone Honda, located at 1103 Academy Park Loop,Colorado Springs, Co. 80910. I contacted Honda on Monday, 3 June 2019 at approximately 7:10 a.m. and spoke to Mr. Dylan Frizzell, Service Advisor. I ask him, did he see the Silver 2007 Honda CRV parked in their service area. He responded " yes". I explained to Mr. Frizzell that I put the key in the ignition and the car would not start or the steering wheel would not turned, it were locked. I said to Mr. Frizzell have this occurred to any other Honda CRV. He responded by saying only one other. I was charged to replaced an ignition locked assembly costing $820 with a 10% Military discount, which ended with me paying $742.92. I feel this type of problem with my car could be another recalled on the 2007 Honda CRV. I have only 142,380 miles on my car and my maintenances were completed by the Honda Dealer, where I purchased my car. I should be compensated for the replacement of the ignition locked assembly in the amount of $742.92. I may be contacted at 719-271-8004 or e-mail at rub2ben@yahoo.com. Thank you in advance for your cooperation in this matter.

20

please refer to complaint number as #1549249
I need to know why my check for $1228.13 is going to Horsham Pennsylvania.

I was told by your dept at 877-671-7916 to mail my check to Honda finance service to 2080 Cabot Blvd W, Langhorne, Pa. Now I am told they have moved. This needs to be straightened out with in the hour or I will take further drastic steps

20

Leasing a 2018 Honda CRV. Found out gasoline oil-dilution problem. Took CRV to Buerkle Honda, 3360 Hwy 61 N, St. Paul MN 55110 on May 24 for "product update" to solve this problem. On that date, found out that gasoline was mixing in the oil. Sent Email to Travis Moreno, sales consultant at Buerkle Honda on May 27, 2019. My car has 8,900 miles on it, and I believe this "update" is only a "Band-Aid" and not a repair. I notice on the Internet that Honda has a class action lawsuit on the 1.5 Honda Earth Dream engine. If I would have know there was a defect, I would not have leased this vehicle. Honda knew that the 1.5 had engine defects in 2017. I would like to set up an appointment with you and your new car manager to return the car to Buerkle Honda and get my $3,000 down payment back. I believe that you knew about the engine defect and so did Buerkle Honda. Shame on you for not being honest. It sounds like a typical salesperson, and you are still selling the CRV. The General Manager at Buerkle Honda is Dudley Peterson. I spoke with him on May 27, and he said that he would not take the vehicle back nor give me back down payment. He also informed me that he would return my money and let me out of the CRV lease WITH AUTHORIZATION FROM HONDA; so that is what I am asking you to do. I am hopeful that we can get this resolved. Your cooperation would be appreciated. Acct 418632129 VIN 2HKRW2H52JH641478 Purchased May of 2018.

20

Hello, On Memorial day, May 27, 2019 I went to Honda of Annapolis inquiring about leasing an Accord. I had a 2016 Mazda 6 trade-in. After looking at several cars we finally came to one that I wanted. I figured out that with my trade-in and 3000.00 which came to 15,000.00 the residual value should be about 8 to 9 thousand. I asked the salesman and he said that should be about right so I agreed. The car was prepped and my tags removed . I then went to the finance dept but they were having computer problems so I was told that I would have to come back to sign the paperwork. On Tuedsay I turned in my tags and notified my insurance company of the changes. I contacted the dealership

On Friday, 5/31/19 I was told to come in to sign the paperwork which I did. The finance guy did not go over anything and requested that I sign that it was all standard. I was stupid as I did sign without reading it.and also took out the extra insurance for wear and tear. When I got home and read the lease I was shocked that the residual value should I purchase it at the end of 3 years would be over 16,000. If I knew this I would have considered an outright purchase.

I know I cannot get out of the lease but I feel that I was not completely informed about how leases work. At least I can cancel the wear and tear option for which they charged me 533.00.

This is no way to do business. At least a 24 hour cancellation should be granted. I am so disappointed in Honda practices

20

I purchased a 2019 Passport on March 30, by a trade-in. I transferred my metal plates from the 2016 HRV to the Passport and this has been NOTHING BUT A NIGHTMARE. I was contacted by the Maryland DMV and assessed a fine of $150 b/c my 2016 HRV had no car insurance. I explained, the HRV was traded in for a 2019 Passport. I had to trade-in, etc, documents. As of May 28, the DMV still has NO RECORD of the new vehicle (Passport). The person handing the financial transaction went on maternity leave and everything has fallen apart at Honda, Bowie MD. The first person "Miguel" told me "that's my problem," and, of course, I gave him some choice clean words. The second person, John Davis, appeared to be promising. Long story short, every call got me closer to NO WHERE to include giving him time to sort things through, etc. AGAIN NOTHING. In fact, one week he said, he'll call me back in 15 min, a week later - NO CALL. NOTHING. Called another day, talked w/another financial mgr, who said, he'll call back in 15 mins - NOTHING. I called another week and spoke w/John Davis again, again on another week and on and on. All for what - no movement and my temp 60-day registration expires in 2 days (May 30)

80

On our 2018 honda odessey EX-L, our 9 speed transmission will not shift into 9th gear automatically at highway speeds above 65 MPH. It will shift into 9th gear at approx. 50-55, then go back to 8th gear when reaching speeds above 65. If we touch right hand paddle shifter, even though in automatic mode, then will go into 9th gear. When going up a hill or slight grade, its normal for it to downshift to 8th gear, but then when letting up on throttle and going down hill, will stay in 8th gear until touching the right hand paddle shifter again to go into 9th gear. Been to dealer two times, and they cannot solve the problem. The vehicle is 14 months old, has over 23,000 miles on it, and this problem has existed since it was new. Would appreciate some kind of answer.

100

Transmission oil leak. This has been ongoing since June 2017. A new transmission was installed on September 2017.
Since then it has kept leaking. We were told that a gasket was leaking, it was replaced. We have been in touch with various people at Honda Canada and keep getting the run around. March of this year we took the car to the dealership in Courtenay where they took photos and confirmed that the oil was leaking. We were then told that it was ok for that to be happening. We got back on to Honda Canada and was told that it was in tier 2 and was escalated to tier 3. This was on the2 May 2019. Phones today 23 May and was told we had to wait for tier 3 to get back to us. The file numbers we have been given are 4016601. And 0138350.
Are we stuck with a lemon? What else can we do? We had.a honda odyssey for 11 years with no problems at all.

20

I purchased this vehicle in 2015 and was 100% satisfied when a surging problem developed after about six months. A solution was not readily available at the time and after a few months Honda came out with new software for the car and ever since my gas mileage went down 10-15% in warm weather and 20-25% in cold weather. I have only taken my car to Tiffany Springs Honda in Kansas City, MO for service and help on this problem and have not received any satisfaction. Of course, my cars has over 35,000 miles on it now and every time I have oil changed, I've asked them to check the software to see if anything can be done to solve this terrible mileage. They have refused to put in on the computer for a check and I am very dissatisfied with Tiffany Springs.
I may or may not purchase another Honda in the future because even a call to Honda corporation has not given me any resolve either. I and my family have have owned five Honda cars (new and used) since 2001. I hope someone will have the decency to email back or call my cell phone to help me with this problem. If there is anything you need to know from me as a VIN number or something, please let me know.

Respectfully Yours,
email: wml.rehm@gmail.com
Cell number: 816-271-3733 Home 816-324-4939

William Rehm

20

I have a 2010 Honda Civic with 45,000 miles. Last year May, 2018 I noticed a leak in the trunk. I took it to LaMachia Honda in Syracuse where I purchased it and for $208.00 they replaced the seal around the trunk. This year it was soaked again in the trunk and I returned it last week and the sealed the edge between the rear window and right fender. Today I looked again and guess what??? wet again and this is after $100. When I called them they told me I would have to have the window replaced and they did not do it. I asked about a rental car and was told to call the insurance company. I did and although I have rental insurance I was told it does not cover rental unless it is an accident and that they do not cover replacement. This is the 6th Honda I have owned and it is the last. I really feel I was given a lemon of a car which was used with 13,000 miles on it and had been in an accident. The treatment I received from the dealership is unaccusable and I will make it known to anyone buying a honda not to go there. I previously dealt with Honda City in Syracuse. I now am out over $300 and have a car that is not usable.

20

I purchase a used car at your West Mifflin PA dealership. my salesman Dominick Infante had made me an agreement to buy the cargo net and when the time came he would only pay for half and when I told him that I will report him he said to me: go ahead they love me here you Bitch. shame on you Honda that you would have a person like this treat your customers like this. he needs to be fired for this kind of behavior.
Frances Heffler 412-714-8394

20

I bought the Honda Accord 2011 from Norm Reeves located in 1840 east garvey Ave South West Covina California in 2012 as a certified pre-owned car. Norm Reeves sold the car to me without an inspection report, which was delivered to me about 2 weeks later after the purchase was completed. The car has a PZEV sticker on the side window, meaning partial zero emission vehicle. As far as what I understood, a PZEV should be ready for smog test within the vehicle's first 150,000 miles, while my car has run only 60,000 miles. In January 2017, the car did not pass its first smog test because the report indicated "not ready for smog check". I took the car back to Norm Reeves to set completed monitor status for the car to pass the smog test. Norm Reeves charged me $85, but I successfully disputed the charge through Wells Fargo bank and got the $85 back. in January 2019, the car again did not pass its first smog test because the report indicated "not ready for smog check". I took the car back to Norm Reeves to set completed monitor status for the car to pass the smog test. Norm Reeves charged me $193.15. The problem in 2019 was a same one in 2017. The car Not Ready for smog test is either a manufacturing issue or a design issue. A consumer should not pay the cost of a manufacturing issue or a design issue. Besides, the not readiness in 2019 may be caused by Norm Reeves in October 2017 when Norm Reeves replaced the battery for my car but did not immediately set completed monitor status for the car to be ready for a smog test. I do not accept the charge of $193.15. For exemple, the charge was $85, but jumped to $193.15 for the same job. It is not reasonable. Norm Reeves should refund me the $193.15.

20

I was sold a used 2013 Honda CRV in 2016 that was in 2 accidents and the dealer said it had none and showed me a Carfax with no accidents. I believe they fabricated the Carfax to show there were no accidents, but I went looking at Toyota's and because I wasn't the original owner of my car they ran a Carfax and that's how I found out about the accidents. It in turn brought down my trade in value. I've always been a Honda owner, but this made me so angry that I traded it for the Toyota and ended up leasing it, now stuck with that for 2 more years, and because I went to a lease, I won't be able to afford to buy a Honda. That dealer sure gave me a raw deal. Very disappointed and the worst experience I've ever had at a Honda dealer.

20

Why are Honda and Acura dealers using recalls then saying you need other repairs that aren't needed. I'm not the only one seeing this at dealers. I think it is a scam and needs to be looked into. I took my Acura in for recall had oil changed then the service tech said I needed tire rotation @ 6,000 miles then came back to tell me I need alinement @ a special @$89.99 how can you tell it needs alinement with out checking it on the machine? Must have thought I was some dummy. My daughter took her Honda in to a different dealer for air bag recall they told her she need new brakes. Took it to her mechanic he told her nothing wrong with brakes.(Thank god there are a few honest mechanics still out there.)I would like a reply before I take this farther.
Thanks

20

On 2/15/19 I purchased a 2016 Honda 700 CTX DCT ABS from Lifestyles Honda in Mount Vernon WA. The bike is a leftover and needed assembly before pickup.Upon taking delivery I noticed the the tool kit described on page 63 of the PDF download was missing as was the Document Bag described on page 45.I contacted Sales associate Kurt Deaton and was assured these items would be provided..Several phone calls later no results!The disappointing thing is the dealer made no effrt to contact me and let me know the status of this issue.On4/12/19 I called and was told the issue was resolved.Upon picking up the missing items the tool kit consisted of one slotted screwdriver,a fuse puller and a helmet wire.Hardly the tool kit described on page 63.An owners manual was provided however no document bag as on page 45.I feel these items are needed for safe and proper riding.while the bike itself is the finest and most amazing bike on the market, customer service has been the worst I have ever encountered.I trust You will reslve this issue so I can continue to enjoy this amazing motorcycle. Thank You for your assistance in resolving this issue. Louis Rose 360-540-0392

100

I want you to know your fantastic 2019 hybrid insight ex is on a lyft banned list { ride share platform} causing me much sadness and stopping me from driving on the lyft platform. The simple solution is for Honda to convince them to immediately take this fantastic hybrid off the lyft banned list now not later so I can make a living and feed my family. The list has this hybrid as a small compact. I purchased this great hybrid from North West Honda up in Bellingham Wa. It was a great experience all the way but now I can not work for lift. Please use your influence to get this off the banned list at Lyft. I went to the Everett WA Office of Lyft where your great car is on the banned list Please Please Please help me and let me know what you find out. Thank You so much I have made contact with Bobby Maynard the General Manager who has all my emails with lyft for your viewing

20

i have a honda jazz 67 plate after a week i notice a lot of stone chips on the i never had so many then i rubed a small scratch and the paint came off i took car bk and they had it put right i told them the paint must be verry thin now i have rust on the edge of both bk doors i have been bk to the honda garage ask if could check how thick the paint is they said they will get in touch with head office i wont some answers i no its not the garage fault were i brought car but im not happy it cost alot of money is there any way they would exchange me

20

I purchased Honda two Honda Generators EU2200i Serial Number EAMT-1086177
Honda EU2200i Serial Number EAMT-1115513 and they are now subject to your recall and dealer cannot tell me when they will get parts to repair. Plano Power said they had 20 kits, but those are now gone and have no idea when kits will be available to repair my units.
Purchased 10-03-2018 Plano Power
Plano Power Equipment
1414 N Central Exprsw
Plano, TX 75074

My business depends on these generators. I am now down for an indeterminate period of time. I think I am owed at least some estimate of when my units can be repaired which depends on kits from Honda. Plano Power said they will repair my units as soon as they get parts. I probably need to make alternate plans at my expense I might add.

Regards,
Mark Wadsworth

20

I have a 2018 Honda CRV. At about 13,000 miles it developed an annoying noise. I took it to King Honda in Auburn AL where I purchased it. I was told it was a problem with a rear tire. There happened to be a Honda rep on site at that time. He told the service department that it appeared to be premature tire where. He instructed them to do an alignment on the vehicle at no cost to me.There was an alignment adjustment made on the vehicle. The service department has told me several times that they will get with the Honda service rep the next time he is in. I know that he has been told about this and I have spoken with the dealer’s service department several times about the tire. I was told that I should drive on until it needs to be replaced. I cannot believe I was told to continue to travel with a tire that is possibly unsafe and extremely irritating to me and any passengers. That’s not at all fair to me. I believe the tire should be replaced either by the dealer or by Honda. I am very disappointed with King Honda and will not return there for any further service.
I look forward to your reply
William Holland

20

I purchased a 2016 Honda CRV from Coconut Point Honda in Estero Florida. The vehicle was picked up on February 8 and taken to TropicalShipping for passage to St Croix, United States Virgin Islands (USVI). According to my salesman, Jay, the title was sent to me last week, I think Tuesday, March 12. I do not have my title. I cannot register my vehicle. I cannot use/drive my vehicle. I don’t understand why they waited over a month to send the title. They do not know where the title is. It seems to me, you would send something that important requesting a return receipt. The point being, I need a duplicate title sent. ASAP to my mailing address. I can be reached at 340-643-5016. I woul appreciate your assistance with this problem.

Sincerely

Kye I Martin

20

On March 14, 2019 I went to Curry Honda in Chicopee, Maas because I had a draw on the battery. My mechanic determined that when fuse 23 was removed the draw went away. After their diagnostic they determined that the problem was caused by an aftermarket remote starter. I picked the car up on March 15th. They indicated that now the airbag light was on. I thought it wasn't a big deal until I contacted by mechanic and he advised that the vehicle would not pass inspection. On March 18th I called Curry and set up an appointment for March 19th to see if they could figure out what caused the issue. Today, March 19th after they again did a diagnostic they now state there are many fault indicators ( see attached ) and the cost to repair would be about $ 1000 dollars. The airbag light was not on when I brought the car in but only came on after they worked on it. They say it was just a coincidence and what they did had no effect on what happened causing the light to go on. I don't believe in coincidences and believe that Curry did something to cause the problems. I would expect the car to be returned in the way it was brought in after the draw was fixed. I hope you agree and trust that this matter can be resolved. Documents attached.

Michael R. Clayton

20

I currently lease a 2017 Honda Accord Coupe. For the past several months both my display screens completely black out then restart, it's mostly happened while driving. It occurs during radio playing, Bluetooth, phone calls and while using the navigation. I've brought the vehicle to service, it hasn't happened while the vehicle has been there. I dropped the vehicle off to service on 3/12/19, while waiting for service to open the display screens black out, I was able to record it with my phone. They've had my car for 6 days and they're still telling me they can't find anything wrong despite me showing them the recordings of it happening. They told me today no further action is needed and bring it back when it starts doing it more frequently. At this point it has been doing it more frequently! I don't think its fair this problem can't be rectified when I'm paying monthly for this vehicle.

40

I took my car in for an oil and filter change and when associate came to me with paperwork he stated that I had a bad battery. I was very surprised because I had them install a new 100 month battery less than 4 years ago. My car has always been garaged since I bought it new so it has not been exposed to extreme cold weather. when I asked about a battery they were only willing to pro rate it and give me $6.00 off a new one. I feel that since the battery did not last even half of the life expectancy that they should have installed one at no charge. Thank you in advance for your attention to this important matter. Brenda Williams

20

Your Hdq. customer service reprs. are useless. Could not answer my service questions. Referred me to GOOGLE. What an idiot!

20

From the first day we took ownership, our 2018 Odyssey shifted gears improperly. In the lower speeds, which is mandatory in our town the van stuttered, made strange noises and never shifted smoothly at speeds between 23-28 miles per hour. Our town has a 25 mph speed limit. It felt as if we were riding with a student driver that was just learning to drive a stick shift. We took it back to our dealer numerous times. On 3 different occasions they kept it for several days, each time, and each time returned it to us claiming there wasn't a problem. We purchased 5 Odyssey's since 2003 and with the exception of the 2018 had been happy with your product. Today with only 34.000 miles on the 2018 Odyssey, we traded it in on a Mercedes Metris. It's unfortunate that our dealer, Classic Honda in Orlando, FL was unable to deliver the necessary repairs to correct the transmission problems although they claim they had contacted the Honda engineers in California. It is unfortunate that our faith in the Honda Motor Company has been destroyed. Our 2003 CR-V runs well and delivers dependable service. It continues to be used as our tow vehicle. I will not recommend another Honda vehicle to any friend.

20

Vuelvo de Nuevo apasar el mismo problema otra vez yo le e comprado a honda 5 carros. De estos 5 2 tienen problemas Lo más reciente es el honda d mi hijo walter lo compre en el 2017 pero el carro es 2016 y lo compramos nuevo la semana pasada lo llevo al diler l hicieron el cambio de aceite y mi hijo los dijo q el Air acondicionado no servía no en helada lo chequearon le digiero q estada viene Mentira No Hela lo volvió llevar una segunda vez lo tú vieron todo el dia y ahora dicen q los sensores no sirven i el aire acondicionado Me Paso exactamente lo mismo mi con mi carro como puede ser q un carro con solo 2 años tenga tanto problemas Es Un carro Limon y Necesito q Honda Lo Aregle y ellos no quiren quiren q a sequranza lo aregle porque si no tuvo ningún Acidente Este Es Un Carro limon Es pero q honda Se haga responsable ya pagu casi 15000 dolares es nuevo alquin q ,ayude porfavor el carro lo tiene el dealer solo lo a tenido mi hijo 2 años sensores no siren ni el aire acondicionado Por favor Tomen Acción a mi paso lo mismo con mi carro definitivamente Este carro Es Un Carro Limon

40

I would give the vehicle a 5 star, I love besides this problem I'm having with the A/C the day I purchased it. I purchased the vehicle in July of 2018. I brought the car back to the dealership within 3 weeks complaining that the air vent on the drivers side is blowing very hot air with the A/C on. It blows nice and cool air when it is at low, but if you put it up to 61 or 62, it feels like the heat is on about 80 degrees. THE 1st time I took it there they told me they felt nothing. The 2nd time they put a little machine over the vent and it read 92 degrees, while the A/C was on at 63 degrees. He said that was not normal. They kept my car for 4 days and said it was fixed. Nothing was fixed!!!! Brought it back for a 4th time and the they said it was the A/C compressor. I was without my car for just about 2 weeks. It is still not a bit better. Tonight while driving home from my bowling league at 10pm, the A/C was blowing hot air at 60 degrees. I have never had a car with this problem before, the air should still be very cool up to about 67-68 degrees. I have been without my car for almost a month and nothing has been accomplished yet. I have also wasted many hours of my time back and forth to the dealership, along with being on the phone for hours. I have tried 4 times already to get this fixed. I have not been treated very nice. It is not my fault that the car is defective. I need to have this fixed and me compensated in some way. I have purchased several Hondas throughout the years. The vehicles have been good to me. Please take car of this problem. I spent a lot of money on this car and it should not have this problem or any problems for that matter. The VIN # is JHMFC1F92JX006757.

20

The Hollywood Honda dealership took my trade in and has refused to pay me the equity on my car per the contract we signed. The Finance Manager, Sam has not returned my calls and refuses to text me back.

20

My wife’s 2007 Honda Civic hybrid is the only car we have and it’s having hesitation problem, it’s causing problems wit the engine and is getting worst. I have no money to fix it. We have jobs but soon will have no way back and forth.

60

I am having problems with battery ad have had it boosted several time thru Roadside Assistance. Can't use any of the extras because it drains the battery. The car has 33,000 kms. I previously had a 2209 Honda Civic with no problems except for regular maintenance. Also have a friend who has a ten year old Toyota and still with original battery. I live over an hour drive from dealership which is Fairway Honda and prefer not to drive the distance in winter months. I am on a fixed income and would appreciate some compensation as a batteru will cost well over $200.

20

I took my car into Rensselaer Honda, located at 770 Hoosick Road, Troy, NY, 12180 on December 16, 2018. From that day, I had not received a phone call; I had to take the initiative to call them to find out what was wrong with my car. I was told that I needed an ignition lock assembly and that it would take 1 month before the part came in. After 1 month went by, I contacted Rensselaer Honda because I had not heard back from them. Rensselaer Honda then told me that the part still had not come in and that "maybe" by mid-February 2019, it would be here. I contacted Rensselaer Honda on February 18, 2019, and was told the part was not in and they didn't know when the part would be in. I had contacted American Honda on Friday, February 15, 2019 and was given case number 09353344, and my caseworker's name was Maria. I hadn't spoke to Maria on February 15, 2019, however, called back on Monday, February 20, 2019 and spoke with Maria. Maria was very nice and informed me that she would be contacting Rensselaer Honda to get the part number and tracking number for the date of arrival for the part. I contacted Rensselaer Honda again on February 19, 2019, regarding the part and I was informed they were working on my car and that the part came in (FedEx) on February 19, 2019. My question is, why did it take so long for the part to come in? Every time I called them, Rensselaer Honda kept telling me they didn't know. However, when I called the corporate office, all of sudden the part came in......AFTER 2 MONTHS. I asked if I could get a rental car and I was told no because my car was not under warranty. Because of the long time of the part to come in, and being that I purchased 2 cars from this dealership in the past, had work done to my car from this dealership, I would have thought I would have been treated better. I do love Honda's, however, I will NEVER purchase another car from Rensselaer Honda again. I was treated terribly.

20

I was trying to buy a new Accord and taken on a test drive with one of the salesman. When I returned after test driving 3 different models. All of a sudden I was ignored by this salesman who said he was too busy and to call him the next day. When I was back in touch with him, I expressed some concerns I had with the features. I was told to go to another dealership and car all together. When I decided to buy the Accord anyways, he wanted my business and I refused. I bought the car from another salesman and was really pressured into the extended warranty and was told that components break all the time. They also lost the extra key to my car telling me they would order it. I had to ask for the key several times after waiting a month and was ignored via my email request. I asked again when I went in for service for the second time for my radio which brings me to the other issue. They keep telling me nothing is wrong with my radio but my speakers inadvertently go in and out. I provided a video of the problem and the tech agreed there was an issue when he heard/viewed the video. When it came down to it he denied there was an issue with the radio and I was told by the tech not to worry b/c I my car is still under warranty. Um excuse me, but I want my radio to work now and you admitted there is an issue. He refused to record my radio as an issue. The service tech asked me if he could take my car home for the weekend to see if he can recreate the issue and I said "no". The next day he said he would check it out and in addition to that he took my car on a 20 mile joy ride. I know b/c my gas gauge was way lower than when I left it. I never authorized for him to drive it; in fact I had an appointment with the techs that Monday to test the problem together. He could not resist taking my car out on his own. I don't have confidence that my car was treated well during the joy ride.

20

A great bike but the FEMALE MANAGER OF THIS DEALERSHIP (PHUKET NUMSANG CO;LTD, HAYAK CHALONG BRANCH, THAILAND) NEEDS A GOOD TALKING TO....RUDE....UNCOOPERATIVE AND GENERALLY NOT THE KIND OF PERSON THAT SHOULD BE IN CHARGE OF A HONDA DEALERSHIP....LOUSY.
SO MUCH SO THAT I AM THINKING OF TAKING MY NEW MOTORBIKE ELSEWHERE FOR SERVICE....SINCERELY UNHAPPY CUSTOMER.

20

Good day
On 01 27 ,2019 2pm arrived at VIP Honda RT 22 Painfield NJ where I purchase my Honda in April to make appointment to get a oil change and rotate tires .We agreed that 01/31 2019 at 2pm is open . Arrived at 2pm on the 31st for oil change and rotate tires . I was ask to wait in waiting area and on the invoice bold letter and high lighted customer waiting.. AT 2;15 two other customer came after me and waited for service .
at 3;20 the two customer that came after me car ready . At 3;44 tech finally came and said I need wheel alignment did not need tires rotated but need wiper blades . I said the car only 7 months old wiper blades are bad Not cover under any warranty . I agreed to the oil change and wipers Honda was ready at 3;12 . They gave me card VIP card for 10 % off service , the service tech said this is not good we stop use this card. but when I was in the area I saw two other customer using the same card. so other customer could use the card but I can't. So I ask for the service manger he came up Mr Rob Poland explain the situation he to said VIP card stop using I explain that I saw two other customer using the and was accepted . I also explain used card the last two time I had service. Mr Poland at point I have no time for this I more important things [but he gave 10% off my wiper blades$ 1.40 . Gave the invoice to the cashier no1in line talking about final in school to another person, I gave her invoice 10% off . She goes to take this down stair and get it corrected nobody else in line still talking about school . once again take this downstair get corrected .at this point need to go to rest room. when I return the invoice was corrected and I paid the bill.

AT this point when to see store managerbut was not in ,next day at 1pm back to see the manager Ms Kelly Khatib explain the whole story but she said Mr Poland is off on Friday but she will get to bottom of problem took my name and number and said will call on Monday Tuesday past Wednesday past called 2pm wed voice message no responds Thurs voice message no respond Friday get call from Kelly she ask how she could help explain that she was going to call me back on Monday she inturn what is in reference to she can't remember anything till I explain the situation Oh yes I remember Mr Poland was suppose call on Monday [nobody called ] she said nothing I could do . Hung up Tried calling back message no return call .. I fell no customer service neglected abuse VIP meaning Very Important Person I felt like 0000 [ one note Kelly said you should not wait over two hour for the service ] she gave example she had 8 AM appointment 4 other s had the same time not right.

Thank you in advance
Joseph Wynarczuk

20

Scheduled oil change & tire rotation ($44.95) at Fowler Honda of Norman, OK on 01/29/2019. I was contacted by service advisor, Joey Colvin at 9:09 a.m. that my vehicle needed the following work done 'requiring immediate attention' : 4 new tires (front tires rating 3 and back tires rating 5), a new cabin filter, fuel induction and injection service, and engine air filter replacement at a cost of $1,276.38. I told Joey that FOWLER replaced two of the vehicle's tires 12/16/217 and they had only 18,807 miles on them (they were rotated & the alignment checked per manufacturer recommendations). Also, the cabin filter was replaced by Firestone 09/14/2018 so the filter was still clean, not needing to be replaced. Joey stated he would send me a picture of the filter (which he never did) and talk to his supervisor. Joey called me back at 9:29 a.m. stating that Firestone used a charcoal filter and that the filter just 'looked dirty' at first, since Honda uses a white filter. So, the filter was clean. Also, the tire ratings changed-front tires now 5 and rear tires now 7, since I told Joey that two of the tires were new and replaced by FOWLER HONDA! When I arrived at the service department, I checked the air in the vehicle's tires, obviously not trusting the technician. Tire pressure should be 33 psi. Each tire displayed different readings-35psi, 31psi, 32psi, 30psi. I made sure all 4 tires were at 33 psi BEFORE I took the vehicle in to be serviced, because of the same issue at another time. I told Joey this happened the last time I brought the vehicle in. Two tires were 27psi and two tires were 29psi. at that time. I told Joey I would now have to leave and air up the tires properly. He never offered to take care of the issue while I was there. Joey stated the technician, Nicholas Alexander, was 'written up'. Why is a service advisor discussing a disciplinary action about an employee, to a customer? Where was management? All I received from Joey was, 'I'm sorry.' Fowler Honda attempted to steal over a thousand dollars from me and they are 'sorry'? Had I not kept accurate service records on my vehicle, Joey, Nicholas, and Fowler Honda would have made a nice gross profit. I have been in management over 40 years supervising hundreds of employees. Stealing results in termination under our company policies and procedures. By the way, I had another issue with Joey in 2015 that he was dishonest about....I let that one go by....not this one. I was going to discuss buying a 2019 CRV from Byron at Fowler, since he sold us our 2015 model. Now, honesty of this dealership is in question. I will observe how management handles Joey and Nicholas before I decide to buy from Fowler Honda. I will see if customer relations are important to this company.

80

we have a 2012 cr-v driver side low heat so we had heater core flushed no change. was told need new core will cost 1200. car has 79000 on it I feel this is unreal .service bulletin 14-063 this is been a known fact for years why has this not been addressed. we live in Minnesota can I put a hotter thermostat in if so which one.

20

I was verbally abused on two occasions by the general manager Sudip Gupta and sales associate Mr. Kal. I was distraught with the altercation. On 01/19/2019 morning I chatted with a live representative Mrs. Tiara M. We discussed about the offer of trading in my 2005 manual Audi and the preferences of what I was seeking for in a vehicle. She later on sent me a photo of a 2019 Honda Pilot EX-L AWD W/Navi & RES and it matched my exact preference of what I needed. I loved what I saw. Mrs. Tiara then made arrangements with the Honda of Owings Mills as far as transportation and sales options. I was later contacted by Mr. Kal and we arranged he would come pick me up at 12 noon. When we arrived at the dealership Mr. Kal gave me an offer on the value on my vehicle. Which was $100-$800. At that moment I asked him to excuse me so I can consult with my co worker. I got back on the phone and told Mr. Charles what he offered me. I was advised that was a horrible offer and not to take it. I told Mr. Kal I wasn't taking that offer and that wasn't accurate and I requested him to take me home. He lashed out, threw a pen and said " I am not fucking taking you home. You better get the fuck up and find your way home cause I am not fucking doing it." He then started rocking on his chair staring at me. Then he stood up and started pacing he room. An associate that I was talking to heard it all. I got up of the chair and went to walk out. I turned back around and I asked " Where is your supervisor?" Mr. Kal deceived me and told me another co worker was his supervisor. When I asked the gentleman was he Mr. Kal's supervisor he told me "he wasn't." Then I turned back and told Mr. Kal " that isn't your supervisor." He said " Everyone is my fucking supervisor at this point." I turned back around and asked the co worker where Mr. Kal supervisor was and he pointed him out. Apparently he was standing there the whole time and saw the whole thing and heard the whole thing. I then tried to explain to Mr. Ozi what Mr. Kal did and he disregarded everything. He asked me to have a seat so he can locate a shuttle for me to return me home. As I was sitting there most of the male employees where sitting beside me giggling and laughing with Mr. Kal and discussing the matter very loudly for me to hear and humiliate me while I was sitting there waiting for Mr. Ozi to find me a shuttle. The co worker that was previously lied by Mr. Kal that he was his supervisor walked over while the whole thing was happening and introduced himself as Mr. Keen Thompson and told me he would take me home. Mr. Thompson asked me to follow him so he can seat me in the car. He went back in the building to get the tags and get the vehicle situated. I was embarrassed, humiliated, i felt like trash, disrespected, degraded, sad, heart broken, disgusted, like i meant nothing basically. Mr. Thompson gave me his business card as a point of contact to renegotiate the sale. Later on that day I went on Google an wrote a review and described my experience that I had with Honda of Owings Mills. As an attempt to rectify the altercation and the reputation of the establishment. I was contacted by Mr. Keen Thompson due to ownership being aware of my situation. I was picked up by Mr. Thompson at 10 am as planned. We arrived at the dealership to renegotiate the offer. Which the suv was going to be 38,000, the apprise of the Audi was 3,000 and the maintenance was free for 3 years. When we finished negotiating this with the general manager. Due to me being displeased I wanted to finish up with Mr. Thompson. Mr. Thompson and the general manager where discussing back and forth about what they where going to do regarding the sale. Mr. Thompson offered me an amount higher than what I expected. I kindly denied and requested a lower amount specifically. Then the general manager came back instead of Mr. Thompson to broadcast my rejection of sale among the whole floor. I felt humiliated, frustrated, wasted time and energy only to be disappointed again, hurt and antagonized.

20

WE own a 2016 Honda CRV which we love but a few months ago the vehicle started shaking while driving on the highway. I brought it in for service in October and they balanced the wheels. It didn't solve the problem, which became worse, now feeling the shacking all the time. We brought the vehicle back and they suggested that we buy new tires and could not guarantee this would solve the problem. They stated that the Dunlop tires we purchased the vehicle with are not good tires. Why are they sold with those tires then, and why don't they last more the 25,000 miles? Will I have to buy tires every 25,000 miles. I need for the shacking of mt vehicle to be looked into and not just be told that it is the tires.

20

came to get new key made, found salesman to be rude and not very nice...got out of car and he sat in m seat to take my info..left me to stand...was very standoffish, not helpful....after paying $135.67 for ke, second employee shows me how to glue it...why couldn't joshua have explained that....he acted like i was wasteing his time ...my name is lynn homan....thank you

20

I took my 2010 Honda Accord to Planet Honda in Matteson, IL 11/20/18, where it was purchased and has been serviced since December, 2009.
I was told I needed an alternator. 11/21/18, paid, $1857.00 for Alternator, as I was leaving lot, engine light came on again, took car back to service dept. Returned car 3 times same issue. 11/30/18 Service sent car to machine shop trying to figure out the problem. 12/19/18 received call that car code indicated Cat/Converter Failure, after having car a month. 12/22 picked up car, speedometer fluctuating, finally stayed on 0 and shift gear flashing, car hesitating as if not in correct gear. Wrote letter to Honda and Service Manager. District Case Manager "Martha" stated Honda does not get involved in these type of issues. Service Manager suggests that I get another car and not put anymore money in this car.
Dealer offered me 2018 car for $23,500, $2,000 for my car, $1,500 of money paid on car. The price of the car when you inquired online was $22,787.00. General Sales Manager stated if he gave me online price, trade would be less and nothing on what I paid for repair.
This dealership is all about the money. When you go to service they are always trying to sell you something extra. The District Manager was not helpful at all. I can't believe that Honda Corporation does not stand behind their products. The mechanic messed up my car and I'm stuck with a car note at 82 years old. I only accepted trade because I couldn't get that much at another dealership. I have been depressed with this experience and feel as if I have been RAPED by PLANET HONDA IN MATTESON, IL SHAMED ON THEM! AND SHAME ON HONDA!

20

I have called Gillman Honda in Houston for a week trying to speak to the service manager and they have not call me back. I have a complaint regarding a visit on 12/31/18 to the service dept. I lease a Honda Accord 2017 and something was wrong with the battery , I asked my granddaughter to take it to see what was wrong, she was told to take the car to O'really or Auto Zone so they can check the battery, The battery was only 18 months old and I end up buying a new battery that cost $180 dollars. I feel that Honda did not do nothing to help me , I'll like to be reimbursed for the cost of the battery. Can someone from the corporate office call me. Thank you . My cell # is 832-498-2941.

60

I own a 2017 Honda EX with a 1.5 Turbo engine with approximately 22600 miles on it. On December 3rd I had a appointment for a oil change and tire rotation. this was scheduled early because I found that my dipstick was showing a inch over the full mark. I had heard about the problems with gas getting into the oil. Stevens Point Honda did the work and advised me that a fix was in the works for the problem. A appointment was set up for December 17, 2018 for the software update and A/C control unit replacement , along with another oil change. The work was completed and I was very pleased with the service. On December 25, I checked the oil dipstick and found the gas was still getting into the oil because the dipstick was showing it well over the full mark and approximately 1 eight of a inch about the orange plastic. On December 26th I stopped in at Stevens Point to talk to a service advisor and told him about the matter advising him I had only about 300 miles on the vehicle since the update and AC control unit replacement. He checked the dipstick and agreed that it was over full due to gas getting into the oil again he advised me that there was nothing else left to do, because the parts had already been replaced and the software update had been completed He said I should wait awhile and then change oil and then see what happens. I think the oil changes should be taken care of by Honda, along with a solution for the problem that works.

20

My Car Honda CRV 2017 did not start. Due to " Brake system problem".
Honda road service towed my car to Carson Honda service and service center directed to leave my car to the side of service center on 8:00 AM in 12/24/18.
I called to check the status of service. Caron Honda was not able to find my car. It was documented the another car under my name.
My car has been left by the side of service center all day long without the service.
Carson honda didn't explain what happed. But They told me they are not able to provide the service and will take until 12/26 to comlete the service.
I use my car to go to work. I can't go to work without my car. And they even can't provide any other replacement car to me. Is this the service Honda provide to the customer?????

20

Baker Honda, Peoria IL, Dec 22, 2018. Took my 09 Fit in for an ABS light that came on. They charged me $125.00 for a diagnosis (1x hour). As it turned out, all they did was plug in the OBD code reader. Gave me a $720 ish diagnosis for a new LR hub and ABS sensor.

Ordered the parts myself and took it to my certified mechanic. Turns out the bearing was probably fine. The issue is that water was getting in a poor door seal. It had rusted out the wire clip under the LR seat. All that needed to happen was to resplice the wire, and all would have been fine. No physical inspection whatsoever was done. Or if it was, it was so cursory, as to not have been done. Just another reason to avoid them at all costs.
Also suspect they sold my name to that car warranty company that has called me 50+ times despite my efforts to have my name removed.
Also did a bait and switch in 2011 on a new Honda Fit I thought I had the purchase price all agreed to (finance manager added $500 in straight profit to formal purchase agreement, after I thought all had been worked out on paper informally). I flew all the way to South Carolina to buy my Fit from others. I will relay my stories to anyone who asks, and avoid them at all costs.

20

Friday December 7, 2018 I brought in my Acura TL 2010 3.7 L car to Formula Honda in Scarborough because it was making an Engine noise and the oil light blinked on. At 12:00 PM Kumar called me and told me the oil was passing through the rings, the oil was low and they topped up the oil. He told me to check the car every 500 km and carry oil with me. He told me this 3 times. I picked up the car at 12:30 PM and it was still making the engine noise. I went back in and he told me it was just the oil passing the cylinder. When I returned to work I called back to find out what oil they put in the car because I put in Mobile One Synthetic. I left a message. I called back 6 more times and left two more messages. Kumar did not call back. I drove my car home that Friday night and the Engine started making more noise and the engine light kept flashing on and off. I checked the oil when I arrived home after I let it sit for one hour on a flat surface and I found the oil 1" past the top mark of the dipstick. I called Honda the next day and Kumar was not in so I talked to Gary. After I told him the Engine was making noise he told me to tow it in. On Monday December 10 Honda did call me but I was in meetings. I called back twice and left messages but Kumar did not call back. On Tuesday December 11, I managed to contact Kumar and he told me he talked to the Technician and there was not too much oil in the car. The car was passing oil through the rings. I told him the car was not passing oil, that they had put too much oil in the car and had blown my engine. After some discussion he said he would talk the technician and call me back. He did not call Wednesday of Thursday. I called 4 times Friday December 14 and left two messages with no call back. I called the service manager, they did not answer so I left a message. Kumar finally called one hour later. He told me he talked to the Technician and they did not put oil in the car. I told him this was inconsistent information and now you have blown my engine. I told him to drain the excess oil from the car and I would pick it up Monday. He said he would drain the excess oil on Monday.I called Sunday December 15 and left a message not to drain the oil because I wanted it towed to Acura to inspect the car. Monday December 17, I called at 8:00 am Kumar did not answer, I left a message not the drain the oil from the car. I wanted to see if my car was ready to get it towed to Acura. I called again at 10 am , 12:00 pm, 1:30 pm, 2:00 pm. I called the service Manager at 2:15 pm and no answer, I left a message and no call back.. I started calling every 20 minutes. I then asked the receptionist if he was in and she got him to answer my call. He told me my car was ready to go. My complaint is the poor customer service from Kumar and the service Manager. My second complaint is now I have a blown Engine and an inconsistent story on what happened to my car. It seems Kumar was concerned about liability for my Engine and changed his story to suite.

20

Make or use better automatic transmissions. If I ever buy a Honda is will be one with a manual.

Make the S-2000 and the CRX again but make them lighter and use a more fuel efficient engine and torque assist and price it like a basic Civic. Add no BS like power seats, A/C, power windows, or power seats. Offer a super charged version that embarrass those vulgar super cars with those sissy paddle shifters that are marketed to girly men.

I hope this helps.

20

I called to make payment arrangements and spoke to Joslin? I explained to her I would like to make a partial payment, she rudely stated that I could not.. but then proceeded to say she can do an arraignment .. is that not the same???? if she would have taken the time to listen, instead of becoming defensive and rude she would have seen we were doing the same thing just in a different way. When I asked to speak to her supervisor she said one was not available after my insistence she tells me her supervisor is busy and won't take my call. You would think that if your customer is CALLING to work something out, the people you pay to handle situations like this are suppose to handle our calls. Terrible customer service, Definitely returning the lease when its up.

20

I purchased a new 2017 Honda CRV from Southport Honda, we asked if they could fit a tow bar because we would be getting a caravan.
Last week we purchased a new caravan from Campbells. On the day of collection i was told that one of the pins did not have a live feed for the AL-KO ATC system to work.
So i contacted Southport Honda and booked it in on the 23-11-2018. We through it was a loose connection or something they had done wrong.
My wife took it in and was told that we wood have to pay because we only got seven pins connected, but we did not have any experience with tow bars before. We did tell them that we needed it to tow a caravan and they should of advised us on what we needed.
I feel that this should of been corrected for free, bearing in mind this is my third new Honda.
If this dose not get sorted out it will be most definitely my last Honda.
They should give out the correct advice for every aspect of the car and the towing facilities .
Yours faithfully D Rimmer.

20

Hi,

This is Chitikela.Praveeni i have been to City Honda Rumurthy Nagar , Bangalore on today morning i.e 4/11/2018 .
I need to wait for at least 1hr.50 Mins for my turn, there is big queue out there all the customers are waiting and i see there are only 3 staff to assist them.
And there is no proper queue and the service is not based on the First Come First Serve but instead i was shocked that it's Last Come First Serve, then what is the point for the customers to come early in the morning i.e on Sunday.

We have other important works as well how can you expect the customers to stay for hours together in sun, more over we were blocking the road in the morning due to the big queue for the servicing.
I have called up to Mr RD Prasad Service Manager he said he would arrange 1 or 2 staff, but i haven't seen any additional staff present to serve us.
Next after 30 mins i had called back to Mr RD Prasad but this time he was not picking the call either. I had sent message saying i am still waiting for the service but no response from him as a reason i had to mail this for your information and action.

Note: We are paying money to get the service done, and if you think that we do not have any other work we would be spending our time at the bike service point.
Request higher official to contact me.

Regards,
Praveen,
+91 9066776610

20

On October 08, 2018 We Purchased a 2016 CRV. All areas of contract were in agreement, buyer Charles Henry / Evelyn Logan and seller DCH Honda / Finance Dept. Armando Fajardo. On October 12, 2018, I received a phone call from DCH Honda / Takeo Obayashi claiming he has a lower monthly payment for us and to come right away. When we arrived he was eating so we gave him time to complete. When we returned he had a new contract. As we were signing he was on the phone claiming he was talking to the bank {playing the roll} We get to the final signing stages trying to read contracts he stated, " If you want to read go in the waiting area he did not have time for us to read, cause he is on the phone with the bank. Later we reviewed contracts to find that he had manipulated the numbers to increased the cost of the Vehicle Service Contract. I went back to address the issue, but he was with a customer and We did not want to make a scene. We were content with the original contract. the behavior of your finance dept / Mr. T. Obayashi's ethics were nasty, manipulative and unprofessional. Has the representatives of DCH Honda become so desperated that there professional ethics are put aside for a few dollars ?

20

I am an 82 year old great grandmother who, In August of 2017, leased a Honda Accord LX, with a manual transmission (VIN Number 1HGCR2E50HA269867) from Advantage Honda; 1260 Northern Blvd. Manhasset, NY 11030. I love my car, and have had no problems with its performance. I sold my old 1998 Honda when I bought my new one. The purchase transaction at Advantage Honda took six hours. During that time the staff were courteous although not altogether attentive. By the time I signed the paper work I was exhausted. The manager at that time suggested I buy an extra insurance policy because the car is leased, to cover any nicks and scratches that might have been incurred when the lease is up. I was too exhausted to think and agreed to the extra cost. I now realize I neither need nor want this policy. I called the company to cancel and was told only the dealer from whom I bought the car could handle the cancellation paperwork. On July 31st of this year, I went to the dealer both to attend to the paperwork involved and to have the car inspected. I spoke to Mr. Dylan Bolanos, the Finance Manager, who informed me that although I could cancel the policy I would be required to continue paying the premiums until the lease was up, at which time some sort of rebate would be calculated. I asked him how much of a rebate I would get and he said he would do the math and get back to me within a few days. He also said the policy included huge discounts on service including the car inspection. I said I would decide when he got back to me with the numbers. As of this date, I have not heard from him nor is there a copy of this policy anywhere in the paperwork I received the day of purchase. When I retrieved my car from the service department I was told my car needed $245 worth of service. At that time it had 900 miles on it. I declined the service, checked the inspection sticker and left. I will not return to Advantage Honda for service ever again.

I would therefore like some guidance as to how I can cancel that insurance policy. Thank you for your attention.

Adele Welty

29-25 159th St

Flushing, NY 11358

20

Hi,
I would like to let you know that my Honda CRV's battery has no battery again this morning after 4 days no drive.
I have this car CRV 2017 brand new on Feb 2017, and the battery had problem couple months later, no battery many times and each time brought to Honda dealer checked were 100% good that they did not want to change the new battery until I deal with the manager of head office, after that they changed new one on about Sept 2017 (I did not remember the exactly month) and it work good until today has this problem again. It made me worry that it will happen again and again soon. It looks like the Honda battery is not last even one year, and it happened the same thing with my old CRV 2013 that were total loss on Feb 2017.
Luckily I had friend jump the car for me this morning before I went to work, if not, I came to work late again to wait tow truck come to bring to dealer to check, if I don't bring in, they would not believe that my car dead again and again....but I don't have that much time and energy to bring in the car to the dealer all the time.
I think Honda need to improve the quality of CRV's batteries or all Honda's batteries to avoid this happen to make customers have more this troubles.
Who and where can I report again this issue? I believe that it might be happens again soon.

Have a good day!
Linh

20

I recently purchased my third CRV from Planet Honda in New Jersey. I was in a difficult situation as I needed a car quickly and I thought I will just get another Honda CRV as I have always been treated fairly . This was not the case. I did not get a fair price. This might have been because I am an elderly female. I should have gone in more prepared but I did not expect to be treated so unfairly. I wrote to the dealership about my concerns and nothing was done. In addition I got a two minute tutorial on how to use all the technology on the car and was sent out to drive the car with no proof of insurance though I was assured by the salesperson that I had it. The proof of insurance did not come through until the next day.

20

Regarding my experience at DCH Gardena Honda 26652 S Western Ave. Gardena CA 90249. When I purchase my Honda Odyssey on 11/07/2015,purchased it cash and also bought a 10,000.00 worth of insurance to cover my Honda for the next 7 yrs. Sales person and finance personal told me that my Honda would be fully covered from pumper to pumper by Honda. My son was witness to this statement. Turns out that during the duration in the past years, when needed to have something fix I found out that all this insurances they sold me where subcontracted. When they sold them to me they never mentioned they where subcontracted if they were I wouldn't of purchase them. when I had a incident found out they didn't cover it. Example rock hit my windshield didn't cover whole windshield only Holes up to twenty, I suppose to drive with a huge crack. I went to other dealers to change my oil, turn out I only had to go to Gardena never was told that, and son on. I've moved out of CA, been using Honda dealer ship here in El Paso Tx I paying for oil change.I been trying to cancel these insurance since last October 2017 and was told the dealership can only cancel them. They did send me cancellation check of 1900.00 but no explanation on what percentage of what insurance was cancel. When I call Fernando of Manager of dealer ship all I get the round around. Could you please help me get my insurance money back.

Thank You Michael Montelongo
1508 Victoira Marie Dr.
El Paso TX 79928
1-310-422-0896

20

I have had my 2015 honda civic in Boyd's dealership for the fifth time for the same problem and it can't seem to be fixed. The tire waring light goes on to indicate a problem with the tire pressure and I have to take it in only for it to occur again and again. The car is presently at the Boyd's Dealership in Oxford being fixed for the fifth time in just over a month. I took it in Wednesday, Sept. 19 and still have not heard from them. I called yesterday Sept. 20 and was told by Kelsey that Doug was still working with it but she would have him text or call me. Didn't happen. Today is Sept. 21 at 1:24 p.m. and I still haven't hear a thing. They gave me a loaner car …. a HRV 2018... The week before, I believe the 5th of Sept.....they gave me the same car and guess what....the check tire pressure came on in that car then. . This week on Sept. 19 they gave me the same car...HRV...and guess what the check tire pressure came on again today, Sept. 21...… After researching the problems that the 2014 CRV and Civic had and complaints when Honda issued an upgrad TSB #14-006 and still the IPMS indicator comes...there is a problem. I have had seven total incidents in the pass month and a -half of this occurring. The check tire pressure light will not turn off. It has to be manually done. It is annoying in the sense that you want to make sure there's not something wrong with the tires and then they reset only for it to come on again and again. I take it in again and again. It seems to me that this a problem that Honda should be defined in light of the hugh Honda owners. It is a safety issue in that people begin to assume the light is malfunctioning and that there is not a tire problem and one day there may be a tire problem that has been ignored and an accident occurs. Plus, on my dash board, I can't see my mileage, my clock, my gas amount....Everything is gone since the check tire pressure is on. I just purchased this 2015 Honda Civic with only 4,200 miles on this year. I cannot remember the exact date since the PAPERS are in the car at the Honda deal now.

20

I had bad experience when I need to make appointment for my car services. I been call the Honda Service for 3 days, always no one pick up the call. I am wondering what is going on over the receptionist there.
Kindly call me @ 016-9224133 for my service appointment.

20

hi. I live in Palo Alto, CA, so it would be SO convenient for me if the Honda nearby in East Palo Alto was honest and cared about service. Unfortunately, I theorize, they exist only because of how very busy Palo Alto people are, so they don't question the terrible service and ridiculous overcharges. Every once in a while, again because of the convenience issue--I drive a Honda, etc., I try again, and Honda of East Palo Alto--on Embarcadero fails miserably.

I had a cracked side view mirror. On Mon. Sept. 17th, the nice and knowledgable man in parts sold me the replacement part and told me it was 'easy' and someone there could just do it for me. So, I asked the service dept. for a reservation and was told to come on Wednesday (the 19th) at 3:30 so they could be sure to have someone there who could do it for me. There was no mention of price. So, I took off early from work, and arrived at 3:20, and waited with my new part. and waited. Finally, I was told by a Mr. Kwok that it would be 38$ and take 45 minutes up to an hour. (even with my reservation). Knowing this place's history, I suspected fraud again and left. There was also an overly agreeable white man sorry I don't know his name who seconded Mr. Kwok: that's a GOOD price and 'yeah, it takes about 30 minutes.'

So, I drove over to Mountain View Radiator, on Old Middlefield near 101. the smiling mechanic, I swear, snap snap pinch snap, and did not charge me anything for the 30 seconds it took him. please call and check on my story. I tipped him 10$, knowing that I had saved myself 28$ and another buyers' regret. AND I found an honest service department, like Honda sadly does not have at Embarcadero Rd., East Palo Alto, California.

20

I took my car in for a tire replacement and was told it would take over 4 hr. wait, He suggested I come back later in the day and there would only be an hour wait. Before I brought my car back in I called first. I was told if I can bring the car in right away it would only be about an hr. wait. I got to Honda Hamilton in 10 min. I was humiliated when the service man laughed at me and said "no way" and that it would take again 4 hrs wait. He said to me who told me an hr. wait, and I said I called and spoke to a service man and didn't know his name. Three men (in their white shirts and ties) laughed at me. I then told them they just lost my business and would take my car elsewhere. When I was leaving, I looked back they all stood up and were all talking and laughing at me. I think they then saw me and turned their backs on me. I felt very humiliated. My husband always bought Hondas. Hmmm...will I buy another Honda????

20

Terrible service for two month old Honda CR-V with dead battery.
Jack Matia Honda, 823 Leona St., in Elyria, Ohio.
Obviously there is a problem with the battery as it is being charged?

They refused to replace the battery
Did not call back when they said they would.
The sent an e-mail instead.
Worse problem is I had to go 3 days without a car.
Considering it was virtually a new car, (purchased from them), and already had a problem, I should have been afforded a loaner.
Said they did not have enough cars.
Strange, I sure saw a lot of cars there????
Now I know why people are telling me they won't buy a car from them.
I won't either again! And after owning many Honda',s which up to now I have adored, I may not buy another.

20

Purchased,paid in full,2018 Honda CRV, 6/23/18 no title yet. A lot of run around

20

My 2016 Honda Pilot has been missing / juking for about 2 months now. Especially when accelerating in 2nd gear. I am very concerned about the transmission in my Honda being faulty. I have an appointment at 7 AM at Tiger Honda in Gonzales, LA 70737 tomorrow, 8/7/18. I took it in about 1 month ago and the service department there just said your car is out of warranty so you will have to pay to get it repaired, without even telling me that it was out of warrant in all respects besides the powertrain. Now 4000 miles later it is even closer to being out of warranty for the Powertrain I discover as I have had to explore and get advise from other sources, which have me concerned. I am so very disappointed in Tiger Honda, I spent $40 K with them and this isn't the service I expected. I have owned 4 other Honda's but my experience with this Dealerships service department has left me seriously considering going in another direction next purchase. I have always raved about the quality of the Honda brand but this car has feel very short of that expectation. I think Honda should right this issue to keep good customers coming back. It is a small investment for the loyalty and money spend by us Honda owners. Please get back to me with a case number. 251-406-2264

20

I bought my honda last year from south Tacoma honda in Washington state. This is my second car and I often used my other car.After a while I had an experience that anytime I want used the trunk the door is not stand and is coming down.My head and my boyfriend hit couple times by this trunk door.Our drive way is little hilly and the trunk door doesn't stand there.We had three other cars and none of them doesn't have this issue. I made an appointment and took my car to South Tacoma honda in Tacoma,Wa that I bought it from there. Service staff said they can not do anything and even his car is the same.I wasted more than an hour and came back home without any result.I called corporation office and a lady told me that I must back to dealership and they must fix my problem & trunk door suppose to stand and not close it. I called to the service manager and he told me he is ordering a part.I went to the dealership on 07/20/2018 and they changed a part.When I came back home, I saw that my issue is still didn't solve it and nothing changed.It was just wasting another 2.5 hours for this issue.I called again 07/23/2018to the your corporate office and talked with Seth ( Tel # 310-783-2863) and he gave me a case # 08853309 . He called me even he didn't talk with dealership yet.I asked him to do the three line and call to the chad service manager in the southTacoma dealership the same time.But he said chad is not available. He told me if dealership tried to fix it and it didn't solve your problem then maybe be it is engineering design like that and nobody can do anything for me and I must dealing with non stand up trunk door even it is hurt me. I told him this not acceptable and If my head or someone in my family head or body hit by the trunk door then I will sue the Honda corporation office.
I asked him email me after he contact with the dealership manger but he didn't. Dealership told me I can go there and bring another honda accord 2017 park in my drive way for comparing with my trunk door car.I went there yesterday but he didn't have any car or staff & check with me. I stay home half day and I didn't hear from their service manager.I send him an email and told him that he didn't send anyone to me and I have to leave the house.I called to their GM and talked with him about my issue.Then about 3:30 pm service manager called that we can coming with a Honda accord 2017 for comparing.Finally he came with one of their mechanic with a red honda accord 2017 and parked in our drive way.That Honda trunk door didn't stand up either and swing and close it. Chad told me that corporate do nothing for this problem and Seth in the corporate office closed my case!!! I asked him who is the zone manager in his dealership? He can go and talk with him and it needs him or corporate approval for fixing this issue. Today was four days that I spend and wasting my time for this horrible trunk door issue. I am not feeling comfortable take my car again to that dealership regarding my problem. I am so frustrated with my new car.I bought this car on Sep 2017 with 5442 miles and now only has 10600 miles as I don't used this car but it seems I was not fortune from the first day to buy this car.I need to know what your corporate will do it for this issue as it is not safe for us.I hope you understand this issue and solving my problem. I follow up for my complaint with other federal ,state and transportation organization ,too.I am looking forward to hear from you before the end of this week. If this problem is not solve my car issue then you must exchange my car. I am so tired and don't have time to dealing with something that Honda fault.
Thanks...F
Fariba Rashidiasl / mysandiego1@yahoo.com / Cell # 678-699-0874 / 07/31/2018

20

I have 2010 Honda crv i having problem with my passenger door the actuator is going bad,, I been reading on line many people have had the same problem , I read the only way your would fit it , it had to be under warranty, you knew the problem exist , but fail to notify us , I did not receive no notice about it that is unfair , if you cannot please you customer , tell me why ? Trust i will not purchase a Honda again !

20

I have a 2002 Honda CRV, I love my car, I did everything to keep my car in good shape, but since 2014 I'm having big and costly problem with the air conditioner unit; every year I keep paying thousand of dollars in labor and parts to fix or replace air conditioner unit. We live in California, my son has cerebral palsy, and I need my car every day, but also I can't afford those costly repairs.
Please help, we live with limited income and we don't have another way to go, we live in country side and is a long way to travel from place to place.

20

I bought a 2016 Honda Pilot Feb 2017 (new). Screen issues with screen. i.e. screen changing to voice platform when turning left. It has malfunctioned to other platforms and nothing has been completed. It has been over a year and a half and still nothing accomplished. I keep going back to McConnell Honda with no satisfaction. I have bought many Hondas in the past, but if they don't resolve this issue. I'm done.

20

I am from Malaysia. Bought Honda HRV in Malaysia. My Car number is NE 333. I sent my call so many times for services and repairs. But, the problem cannot be solved...……. Can you settle for me ?

Because you Honda service centre in Malaysia, didn't feed back to me anything after I keep lodging complaints......

20

I never own a car that the air compressor had to be replace. I purchase my 2013 Honda civic new. It now has 70,000 miles

20

I am Liew, from Johor Bahru, Malaysia. I bought HRV from Honda in year 2015. From end of 2015 or early of 2016, there is abnormal sound from the back of driver seat...….. I have sent my car to check, totally, more than 8 times..... Two services centre did the checking for me, Honda Tebrua and Honda Saleng….. In total, I parked my car in these services centre for more than 40 days which I can't drive...… But, my car problem still there....

In June 18, I received phone call from Honda that my car MUST BE SENT to Honda Tebrau again for checking to be done by Honda KL's technicians on 9 July. I propose other date, but, Honda told me that : MUST BE DONE ON 9 JULY, NO OTHER DATE !!!

Because of no car (HRV) can be used by my wife, both of us took leave on 9 July, book hotel at other places..... Before I sent my car to Honda Tebrau today ( 7 July, at 2.30pm), Honda Tebrau just told me (at around 2.35pm) that the schedule changed...……… VERY FUNNY OF HONDA, IS IT, NOBODY TOLD ME ABOUT THE CHANGE OF DATE OF CHECKING..... Luckily I called to ask, if not, I almost drive the car directly to Honda Tebrau, and will be informed to drive back...…..

HOW ARE YOU GOING TO REPLY ME ? WHEN WILLYOU GIVE ME A SOLUTION ??

Since it has been so many times, so many trouble to us, and we feel worry about our safety when driving HRV, HOW HONDA GOING TO COMPENSATE ME ??????

My car no : NE 333 ( JOHOR MALAYSIA). HONDA MALAYSIA has all my records, Honda Japan can check.

20

We have owned 6 Hondas, 3 of them purchased from Gerry Woods Honda in Salisbury, NC.. We have always been happy with our purchases and never had a complaint, until now.
I travel with my job making Home Health Visits to patients homes. One day, the TPMS light came on to warn me that I had a flat tire. I was able to use the spare tire in order to finish checking on my patients for the day. We purchased a new tire after work at a location other than Honda because their Service Dept. was closed and it was out of town. When my husband went to Gerry Woods Honda to have the TPMS light turned off, he was informed by Sea Heno
(service advisor) that they wouldn't do it..
We have always been happy with our Honda service and purchases but this was a disappointment.

20

a few months after I purchased my Honda fit there was a major leak from windshield , 4 inches of water in my car.
Less than 2 years its leaking again and the dealership said its not covered. Please help, the seat has mold from last leak and the cell phone charger has never worked

Apple Tree of Honda was wonderful selling me the car but I have not had good service with this issue

20

To,

Service Director
Honda Service Department

Respected Sir/ Ma'am,

Good Evening. Hope you're doing good.

Sub: Concern regarding my Honda CR-V 2014 VIN 3CZRM3H36EG705765.

I bought this car recently on Dec 9, 2017. I met the previous owner of the car at John Eagle Honda
18787 Northwest Freeway, Houston, TX 77065 service center to get the car inspected from a professional to receive a 100% satisfaction before buying a car for my personal use. And, if there is anything needed to be done I could either get it done or negotiate on the price of the car. As, I always came here to get all my car services done for my Honda Accord 2012 (incl. Michelin tire changes, oil, filters, brake fluid, steering fluid, and etc. ) I was very confident on the professionals working at your facility from my past two years of experience at this Honda service center. I always received the best service.

This time after coming in on Saturday Dec 9, 2017 from pre purchase inspection everything was green on the checklist, and Mr. Anthony Olson mentioned that car is in great shape with tires needed in may be 5 years and brake pads are also in very good shape after it came back from the express service. I couldn't drive this car over the weekend as I didn't have insurance transferred to this car. After driving it on Monday, I hear noise from tires or brakes so I came in asked Mr. Anthony Olson to get inspected for the noise, as I was confirmed there was no issues with it at all and everything was checked green at the time of purchase on Dec 9, 2017.

Mr. Anthony asks me to come in the day with an appointment, I came in dropped it he did inspection. His coworker was seeing me through all this and was feeling bad for me after seeing Mr. Anthony on phone with someone the whole time and he said are you sure you're being helped. I was like I am not sure either. I have attached the inspection results from that day.

On Jan 30, 2018, it needed some service on my car. I came in and got services completed, and they mentioned me that if I had time I should get my rear brake pads changed and if not you should definitely get it next time. I was like but I was told it is good in shape.

My father, my mom, and I have driven Honda for many years. Brakes going from Green to Yellow/Red is impossible in normal use as I am just commuting to work everyday and church on Sundays in sugar land because my pre purchase inspection wasn’t done properly, which now after a service inspection realizing which is the possible cause of the noise. Plus I was told twice that you should change brake pads now and it was before work at 7:45 am so I had to leave.

20

I had purchased Honda city from Hansh Honda Varanasi.sales executive misbehav with me at the time of delivery and not given me seat cover as per their promise.kindly do the needful.

20

year old odessey/off and on:garage door opener not work, sliders not open/car not start 3;4 times car doors not open from outside and in battery went dead only went back to courtney honda once, about doors{they said it would have to happen when they saw it!} problems started happenening more often took car in: they said it was a BOLT connecting the NEGATive cable to the battery{almost burnt thru;HAD TO COME FROM THE FACTORY THAT WAY we have it back today so do not know what the FUTURE may be........is this POSSIBLE was a BRAND NEW CAR 100% unhappy{3rd van;never had this problem} do NOT FEEL SAFE in it did tell them I would file complaint today/ why couldn t this problem been checked when first went to Courtney;they said it wasn't happening enough for them to check???????

20

On 11/21/2017 at approximately 1400 hours, I picked up my 2005 Honda Civic from the service department at Frank Acona Honda located at 1000 North Rogers Road Olathe, KS 66062. I paid my $3500.00 bill in full and was given my car keys.

I noticed noticeable body damage to the passenger side bumper. I notified the service manager he looked at the damage and he said to bring the car back on 11/28/2017 and they might be able to get the black smudge off but not the dent or the scratches. I asked if he was going to document this occurrence and he said no. He refused to take pictures or give me any thing in writing.

My second complaint is I was told that the work done on my car that I paid $3500.00 for would be warrantied for 36000 miles. I asked for that in writing and they said no. I would like that to be in writing.

The best way to contact me is my email explorervilla103@yahoo.com

I am a police officer and work late nights but if you need to call me my cell is 913 594 8764
Thank you.
Emily Villa

20

we had booked Activa 4g on 09/10/2017 serial no. 17/18 and paid a booking amount i.e Rs 10000 on same day & remaining amount i.e. 50500 is paid on 17/10/2017 when we went to take activa 4g(total Rs.60500)
bill number : 090133 & 090521
outer damage body piece of activa 4g is deleverd to us ....by jamnagar dealer we had complain the sales executive on the same day 17/10/17 & glass was not properly fit and we had again inform the sales executive but he ignore and said that meet showroom owner Mahesh Chandra for the solution of your problem of activa 4g. Than we meet to Mahesh chandra and than he accepted and he told the sales executive to change the activa 4g model because they had given us a damage body activa 4g but he refuse the owner voice and he neglected and he said to come on 26/10/17 and than we will repair activa 4g we are genuine customer of honda company's (activa 4g) and i am expecting that my complain would redress in given time.
And at the end Please solve my problem by exchanging my vehicle or i will go to Jamnagar district judiciary (Consumer forum) and launch a complain against you. i will not going compromise because i had spend Rs 60500 its your duty to supply a quality product to customer while they are paying you full amount in given time and it is our right to receive fresh Activa 4g model without any damage or defect. kindly redress my problem .we sent Activa 4g photographs please justify my complain.
Attachments area

20

Good Afternoon,
I purchased my Honda CRV in 2007. This was my second Honda CRV and was/am still loving my Honda. Three Saturdays ago I took my car into the Rick Case Honda in Davie, Florida for an airbag recall. My car came back to me that same day. I was extremely happy. Two days later the back seat driver side door started making a terrible sound. I learned that it was the locking mechanism. I took the car into Rick Case again and they told me that I had a recall on that the locks, but that it expired two years ago. The total cost of this was going to be more that $400.00. I found this to be ridiculous and had the car returned to me without service being provided. The representative did let me know that I can contact Honda at the corporate level to see if you can override the expired recall. The dealership can only provide the recall service if Honda Corporate tells them to do so. Like I said, I am a very loyal Honda customer. Please help me get the lock fixed on my car?

20

I recently purchased a 2017 crv lx on Saturday 9/23/17 from Hazleton Honda I added an remote start dealer said they could install on Tuesday 9/26/17 I planned on pick up on Saturday 9/30/17 on Friday at 6PM dealer called to inform me they could not install remote start because the installer was over booked for that
day ( Tuesday is the only day he does install at there site ) they could have called earlier in the week. I did pick up the car on Saturday they then told me drop it of for Tuesday and the starter will be installed. I did relay my disappointment in the fact they waited till last minute to inform me about the
not doing the install. they then set the appointment for Tuesday 10/3/17 10/2/17 they call me with the excuse they need to have two cars for this person to come and do install, we know have appointment for the 17th of October and I again made my extreme disappointment in their customer service. Now I am locked to this dealership because there is no other Honda dealer close. Also when we took delivery of vehicle it still had the glue on it from protective shipping sheets( so much for dealer prep) it has been the worst car buying experience I have ever had had.
very very disappointed this will be my first and last Honda from this dealer

George Lynn

20

Every time there is a temperature change of 20 degrees or more our tire pressure light comes on. This is our second CRV and it happened on our other one too Recently after our tires were rotated the light came on again and we couldn't get it off for several days. We always check the tire pressure and it is never off enough to warrant the light coming on. Makes us very uncomfortable if on a trip and we don't feel we can trust the system if there is a real issue. We have talked to our dealer and never get much for an answer.

20

I cancelled my roadside assistance about 3 years ago and have documentation to prove it. Yet I still paid for it and Honda will not refund my money.I was told by Piazza honda in Langhorne that the girl who was supposed to handle it was fired. I was told by Corp. that it was only cancelled 2 months ago. Something is going on at that dealership and i am not happy. The second problem is I traded in my car for a new leased one. They paid off one month but it should have been 2. Now Honda is telling me that I owe $500.No one knows what they are doing that I have talked to and I am getting no answers. I am seriously thinking of going to Toyota, Ford or some other dealership that will treat me better. I have checked into it and I can get better deals. One other thing, I called Honda Care today and it 38 minutes to talk to someone. Is my time not valuable? I have been buying cars for over 60 years and have never experienced anything like this Very bad customer service all. I should give Honda 0 stars. If this is not resolved as quickly as possible, I will trade in my car and certainly tell all of my friends, family, and neighbors, Waiting for your reply.

20

I purchased my Honda in May and have already put three new tires on it. It seems they pop very easily with any type of road bumps or potholes. I just over the weekend had to pay for towing because I couldn't bring it to a Honda dealership because they weren't opened. I've already paid out of pocket over $500.00. As a single Mom and choosing Honda as a reliable car; I'm starting to doubt if I can really count on it. I'm very upset! I don't have extra money to keep putting new tires on it. Is there a way any of this is under warrantee or reimbursable?

I appreciate you getting ahold of me @ 413-519-7532.

Thank you,

Beth

80

I recently had my Honda accord serviced at Honda in Staten Island. The service I received was great. I brought the car in as I heard the right side of my vehicle make a noise. They advised me that I need a strut on the right side of my car and the left side was leaking. So I replaced both of the struts. My mileage is low and the struts should have a guarantee on them so I am writing to corporate. My car has 28,000 miles and its taken care of. I am asking Honda, the corporate office to reimburse me for the struts I had paid for at the dealership. I have attached the receipt for reference and if you have any questions, I can be reached at 718-344-0247 or my email is babytes34@aol.com.

20

I took my accord in today for a service. I had an appointment at 1:30. A friend picked me up and brought me back. I was only having an oil change. At 3:00 they put my car on the lift for service. I asked to speak to service manager. I wanted to know why it took 1 hour 45 minutes for them to start working on my car. He stated well since you had left we thought we could start on other vehicles. So my statement was the appointment was not worth anything.

They did give me the free car wash which I had to ask for. I finally pulled out of the dealership 3 hours later for just an oil change. This is completely ridiculous. I have never had this issue before. Therefore someone needs to address this with your dealerships or people are going to switch to another type of car (Toyota). I'm sorry just didn't make me feel satisfied.

20

At the beginning of 2016 I bought a new Honda Accord from Neil Hoffman Honda in Clarksville, IN. I felt at the time I had gotten a good deal on excellent vehicle from a reputable dealer. Shortly after purchasing my Accord, I misplaced one of my 5-button key fobs. I was determined to find the fob and looked and checked everywhere. Finally after searching for many months, my husband decided we needed a second key fob for convenience and in case we were to lose the only one we had. My husband went on-line and found a replacement keyless entry fob for our model Honda. He purchased the fob and followed the seller's advise in regards to getting it cut and programed.

The Neil Huffman dealership did not have a Honda outlet in where we live in Louisville, KY and we have our Accord serviced at his Acura dealership in Louisville. When my husband took the vehicle and the fob to the Neil Huffman Acura dealership, he was told they could not program it and he would have to take it to a local Honda dealer or back to Neil Huffman Honda in Clarksville, IN. Since we bought the vehicle from Neil Huffman Honda, my husband took it there.

And when he got there and explained to the service manager/employee what he needed done, the service manager/employee informed him they could not cut the key and it would cost $99.00 to program the fob. My husband told the service manager/employee that he thought $99.00 was too much for doing only half a job. The service manager/employee told my husband sarcastically "have a nice day". My husband returned the key fob to the seller and received a full refund.

Had I known at the time of purchasing this vehicle that replacing a key would be so difficult and expensive, I would never have bought it. I will never buy another Honda or deal with this dealer again. I certainly will not recommend that anyone consider buying a Honda ever. I guess the only option I have is to go to another Honda dealer, get half a key and pay some outrageous price.

40

I bought a new 2012 Civic CPE in Nov 2011. I have 24,000 miles on the car. I just brought it in to a dealer. I need new trunk and fuel release cable plus a computer part, I was told for my SRS system. Total cost 951.91. It's never seen snow or winter. I have a 2001 Honda Civic I've had less problems with. Either your warranties should be extended or your quality upgraded to good from bad. The person I'm in contact with said she will talk to the manager about the price for the SRS malfunction. The dealer is Dover Honda in NH.

40

Early June, 2016, I tried to have my Honda Civic serviced for A1 service, and spoke with Talia Lamb, at the Lancaster Honda dealership located at 43244 Drivers Way, Lancaster, CA 93534. Talia made my appointment for a Friday but scheduled me at the wrong time. I found out because I called to let Service Dept know that I was delayed due to freeway accident and was told by Talia that because I was 1 hour late they would not be able to see me.

I told her to reschedule me as soon as possible and she said that she had an appointment the following Saturday and I told her that I commuted long distance and could not wait. She then told me that she had an appointment on a Tuesday. I booked the appointment but called again and requested to speak with my service manager Glen Cisneros, who I know for 20 years. Each time I called and requested to speak to him, I was transferred to Talia who continued to transfer me to a different service technician and in one instance put me on hold for over 15 minutes. I decided to drive to the dealership to speak in person to Glen and when I arrived he was able to take my car immediately.

On Friday, Oct. 7th, I called to have my car serviced again, and was transferred to Talia. When she answered the phone I told her that I wanted to speak with Glen and she asked what it was in reference to and I told her that did not want to speak with her since I had such a bad customer experience with her. She then proceeded to transfer me to Glen when she clearly knew that he had retired.

Talia, is very rude, and is bothered when customers call to schedule an appointment, does not provide accurate information regarding availability for appointments, transfer you to different parties, and puts you on hold extended periods of time. I have been doing business with the Lancaster Dealership for 20 years, but now that my contact is retired, I think I will be taking my service and sales business to another dealership. I do not need to be providing my good hard earned money to a dealership that clearly no longer provides the service I am used to.

Left Service Director, John Mears a voice message and even called to speak with General Manager, Dave Clutter. No call back from John Mears and Mr. Clutter sent me back to Service Manager - Yasmin who does not answer phone.

40

McKenny / Salinas Honda, Gastonia NC. This dealership sold me a 2014 Honda Pilot, as a certified Honda, which the Honda was not. After driving the vehicle for 2 weeks it displayed brakes issues, rear hatch release. The hatch mechanism had to be replaced with rotors, sun visor replacement, repaired stripping on sunroof. Roger Hoyle stated to me, they had major issues with the service department, he admitted the service department did not fulfill the certified inspection. I allowed the dealership to put the Honda through a complete inspection, 2 weeks later after that, I had to replace the battery.

I have asked McKenny Salinas to buy back the vehicle, I am dissatisfied with the Honda. They are not willing to work with me to resolve the issue. I am totally disappointed in the dealership and in Honda corporation to allow a dealership to perform business in this manner. How many other customers purchased a "Certified Honda" when the Honda was not certified. This is false advertising. I am asking Honda Corporation to assist me in resolving this issue. This represents Honda Corporation, which is a poor representation of a corporation selling automobiles.

80

The tire pressure indicator gives false alert readings. This has happened on my last three Hondas; a CRV and two Accords. I have leased two new Hondas every three years since 1995. I have been very satisfied. This problem is serious because the last time it occurred was in heavy traffic on the interstate. Finding a place to check it out was dangerous. This has occurred over and over and there has never been a tire problem.

The dealer told me that there are no pressure gauges on each tire. That the system is a micro processor software program that measures the variability in the cars balance and triggers off the warning. This is a bad system. The amount of variability in balance is infinite given the road conditions.It has caused me numerous stops, checking the air etc. and keeps you on edge.

40

I just recently purchased a 2017 Honda Accord Sport from Patty Peck Honda, located in Ridgeland MS approximately three weeks ago( August 9,2016). After having the vehicle for only two weeks I noticed a rattling noise on the passenger side and immediately notified the car salesman (Craig Brown). Craig immediately apologize and advised me to bring the vehicle back to the dealership so the service department could take a look at the vehicle. I brought my vehicle in on August 25th and the service tech rode with me to see if he could hear anything.

The tech verbally stated,” I do hear a rattling noise, however it’s not worth taking out the whole dashboard to find the issue.” The tech also stated, “If I cannot hear the noise while the radio is on then a lot of times the company doesn’t feel that it’s a major issue.”

After leaving Patty Peck Honda I was very disturbed and unsatisfied. The same day I contacted the store manager (via Phone) by the name of Jeff. Jeff stated, “Oh well it’s nothing major, it seem like something is loose and needs to be tighten on the vehicle. He also stated,” As long as the vehicle is not smoking or on fire then is nothing major.” He later transferred me to the service department to set up an appointment to get my vehicle serviced. The technician asked me to bring my vehicle in Monday August 29th because a loaner wasn’t available at the time. My husband and I received a call from the technician stating, “The noise wasn’t consistent so therefore they will document the issue and if I hear anything else bring it back in.”

I became annoyed due to the fact that this was the second time the technician head a noise and the service department did not attempt to diagnose the problem or offer me another vehicle. I have major concerns because this is a brand new vehicle that I financed for 5 years and a total of approximately $30,000.

I currently have a 1990 and a 2004 Honda Accord which I have been very pleased with, however this is my first time purchasing a brand new vehicle from your company and I have been very dissatisfied with this vehicle, customer service, and this whole buying experience. I feel like I have communicated my concerns to patty peck but they have not given me a solution, so therefor there isn’t a need for me to communicate with anyone. I have been very patient with handling this matter but I can no longer take off my job to attempt to resolve this issue.

I currently commute 3 hours a day and feel unsafe driving this vehicle. I only purchased this vehicle because my family expanded, as of May 2016, and we needed extra room to safely transport my son as well as myself to and from our daily activities, however safe is the last word that I can use while driving my new 2017 Honda Accord Sport. I hope that you are able to assist me with this issue because at this point I no longer would like to deal with the dealership.

40

My car has a judder when shifting. The Honda technician was able to duplicate the symptom while driving. I have 54,000 miles on my 2013 Honda Crosstour. They say that due to the heat and driving conditions of my area (Houston, Texas) that the transmission fluid is breaking down and causing this. I have had many cars from the past that the fluid never broke down at 50,000 miles from the heat. Another mechanic from another place said that they have never seen the fluid breakdown at this mileage either.

Honda says that the fix is to replace and flush the fluid but then later go on to say that this is only a temporary fix and that a software by Honda is to soon come out that will fix the problem and would need to come back after the software is available for a final repair. They want me to pay a little over $300 to flush the fluid.

My complaint is that if this is a fix that Honda is aware of and is creating a software that will cause the fluid to be cooled where it will not break down as mine has at 50,000 miles, then why am I being asked to pay for the repair. After all it is the transmission that is failing and is under warranty up to 60,000 miles.

40

I am very disappointed with the so called service I have received from the Honda safety recall. I have called and called with no response. Then finally I received a call today. I have had recalls since December 2015. I have not had one thing fixed. I have requested a car to drive till my car can be fixed. I was informed I can still drive my car, but not to let anyone in the front passenger seat. The witch I talked to today said that Honda would not be responsible for anyone in the front seat.

I feel that Honda should give me a car to drive until they can fix mine. It is not my fault that Honda put a faulty air bag in my car. Does Honda not stand by their cars? I think she needs a lesson in how to talk to someone. I worked at a bank and would have never talked to anyone they way she talked to me. I will never figure out how she every got the job with her people skills. I have to take my husband to the Atlanta VA hospital. I tried to explain that I need help from someone in the front to help me get through the traffic. I think she thought this was a joke. I would like to think that Honda would try to make some things right. I need a car and not an excuse.

40

I call your office on 8/22/2016 and after waiting on the phone for more than 30 minutes to speak with a representative my experience was not present. I did not get anything settle and was very disappoint with the attutide of the representative. The representative did not listen to my complaint or suggest any buyable solutions.

40

While visiting the Honda dealership in Victoria Texas, I was waiting for my car during a routine oil change when I was the recipient of a conversation between two men one a employee named Al who repeatedly dropped the "f" bomb to express his dismay over a pool player who beat him the night before. Luckily, no children were sitting nearby as the place where I waited was the kiddie corner full of coloring books and crayons. I have always had a pretty positive visit here at victory Honda. Today was not one of those days. Suggestion: maybe the sales people who were near me might want to say hello to the people waiting since many of us are repeat Honda customers who will buy a Honda again. Not sure though if it will be in Victoria Texas.

40

I have feedback I wish to share about Honda Headquarters; Honda Customer Service, Honda CEO, & Attorney General. The rear hatch on my 2010 CRV has not opened for 10 months. Tameron Honda had previously evaluated & ordered the part to to repair it. Meanwhile, I saw on-line where Honda had experienced multiple issues of faulty locks & a class action lawsuit against Honda had won their case & clients were reimbursed for lock repairs.I called Honda Headquarters in regard.

They were so insistent on me getting the driver airbag recall addressed, that they assured me that my rear lock would be replaced at the time my driver airbag was done, while I had a rental car, to minimize inconvenience. Subsequently, I informed my Honda service department when I filed the papers for the recall & got a rental car that i expected my lock to be replaced at the same time & to plan accordingly. However, after 4 months of having a rental car, when the airbag part arrived,I reminded them in writing + verbally to replace the actuator simultaneously. Unfortunately, 4 days later, I picked my CRV up & was informed that the part to replace the lock had to be ordered & it would take up to 4 days, & they would call to let me know when it came in.

1-1/2 weeks later after they DID NOT call me & my calls were not returned, I took it into Honda. I waited 2+ hrs & then was told they were unable to repair the latch because the part had been ordered for a Pilot instead of a CRV. They said they had broken the car down to repair the lock when they realized the part was incorrect. I live alone & have no back-up vehicle. Because of major inconveniences, undue emotional distress, & a series of miscommunications & errors on Honda's part, I am requesting that that Honda compensate by absorbing the cost of this repair.Your granting this request to a very dissatisfied customer & prompt response to this matter would be greatly appreciated & will be to your benefit to avoid additional negative publicity to Honda.

60

I have a 2004 Honda CRV. I had a recall involving SRS light/seat belts/air bags a year ago. I took car to dealership, Honda of El Cajon, where I purchased the car new. The SRS light continues to come on after being reset. I took the car back to the dealership and now they tell me that the code DTC 21-2 appeared and it will cost $2002.00 for the floor harness. The service representative told me this code happens when the car has been in an accident or if the car has had water damage. My car has not been involved in an accident or has no water damage.

I contacted American Honda Auto Center, I spoke with Jessica, Kendrick, Ed #14739 and Carlo, supervisor, that would not give last name or employee #. Carlo said Honda is not responsible for any vehicle that is out of warranty. He stated that the car is the customers problem after the warranty period. I purchased the Honda because I was told that Honda stands behind their product. I was shown a car with 250,000 miles on it and was told this is what to expect from Honda. I purchase extended warranty I have followed all the service guidelines.

Now I have been told Honda has a part (harness) that is unprotected and can short out safety system of safety belts and air bag deployment. But, I am responsible because the car is older. Honda should be responsible if they did not manufacture this part (harness) to continue to be safe for the life of the car. They should not state that a Honda has a high resale value and is safe.

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