Amtrak Customer Service
Rated 1.44 of 5 Stars
Based on 16 Complaints

Contact Amtrak Corporate

Toll free phone number:

Amtrak is the largest passenger train transportation company in America. The business strategy aims to deliver a quality, safe and on-time railway passenger services. Their goal is to exceed customer expectation and aim for the best in quality standards.

If you have a problem with Amtrack you can write to their corporate headquarters address at 60 Massachusetts Ave NE, Washington, DC, 20002-4285. The best contact number for customer service is toll free 1-800-USA-RAIL or 1-800-872-7245.

Some of their more common routes are California Train Routes, Northwest Train Routes, California Stations, Northwest Stations, Train to Virginia, and the San Joaquin Valley. Amtrak's website promises to give the best daily discounts. Sometimes this causes complaints when billing issues come up.

Additional phone numbers are Group Travel Requests at 1-800-872-1477, Amtrak Guest Rewards at 1-800-307-5000, and Advertising Inquiries at 202-906-4020.


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Amtrak Contact Information

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  • Amtrak headquarters address

    • 60 Massachusetts Ave NE Washington, DC 20002-4285
  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day via live chat

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Top Amtrak Complaints

Browse more than 16 reviews submitted so far

20

LEFT MERCED CA. TO RENO NV. ON 1/2/18 FOR WIFE'S BIRTHDAY. ARRIVED AT MERCED STATION 50 MINUTES BEFORE TRAIN DUE TO LEAVE SO WE COULD CHECK OUR LUGGAGE 45 MINUTES EARLY AS WE WERE TOLD BY 3 DIFFERENT AGENTS ON THE PHONE. THE STATION WAS NOT OPEN SO I KNOCKED ON THE DOOR. MAN NAMED RICH CAME TO THE DOOR AND SAID ANGRILY THAT HE WAS NOT OPEN YET AND HE WOULD LET ME KNOW WHEN HE WAS READY. BY THIS TIME IT WAS ABOUT 30 MINUTES BEFORE TRAIN WAS DUE TO LEAVE .I TOLD HIM WHAT I WAS TOLD ABOUT CHECKING BAGGAGE AND AGAIN HE SAID THAT WHEN HE WAS READY HE WOULD LET US KNOW. MY WIFE IS HANDICAPPED AND IT WAS VERY COLD AND SHE CAN'T STAND FOR VERY LONG. FINALLY RICH CAME TO THE DOOR AND SAID HE WAS NOT READY BUT WE COULD COME INSIDE AND WAIT. BY THIS TIME IT WAS THIRTEEN MINUTES BEFORE THE TRAIN WAS DUE TO LEAVE AND HE STILL HAD NOT CHECKED OUR BAGGAGE OR TICKETS. SOMEONE HE KNEW CAME TO THE FRONT DOOR AND HE LET THEM IN THEN SPENT THE NEXT 10 MINUTES TALKING WITH THE GUY ABOUT SPORTS. HE FINALLY CHECKED OUR BAGGAGE AND I ASKED HIM ABOUT A HANDICAPPED SEAT FOR MY WIFE AND HE SAID " THE CONDUCTOR WILL AUTOMATICALLY SEAT YOU THERE". THIS DID NOT HAPPEN AND THEY SAT US UPSTAIRS WHERE MY WIFE VERY HARD TIME GOING UP AND DOWN THE STAIRS TO THE BATHROOM. I FORGOT TO SAY THAT THE TRAIN WAS 1 1/2 HOURS LATE COMING IN. WIFE WAS SICK BY THIS TIME. IF I HAD NOT ALREADY PAID $321 FOR THE TICKETS WE WOULD HAVE LEFT THE STATION AND NOT GONE. BUS RIDE FROM MERCED TO SACRAMENTO OLD BUS WITH NARROW SEATS.

LEAVING RENO ON 1/5/18: TRAIN WAS SUPPOSED TO LEAVE AT 8:46 AM. WE GOT UP AT 5 AM TO BE SURE WE HAD EVERYTHING IN ORDER AND TOOK A TAXI TO THE TRAIN STATION AROUND 7:15 SO WE WOULD BE THERE THE 45 MINUTES EARLY TO CHECK OUR BAGGAGE. WHEN WE ARRIVED THERE AS BIG SIGN SAYING TRAIN WAS TWO HOURS LATE. THE TRAIN DID NOT ARRIVE FOR ALMOST ANOTHER HOUR PAST THAT TIME. I DO HAVE TO COMMEND THE WOMAN WORKING AT THAT STATION AS WHEN MY WIFE TOLD HER ABOUT COMING SHE SAID THAT THE MAN AT MERCED WAS WRONG AND SHE MADE US NEW TICKETS THAT HAD BIG BOLD TYPE THAT SAID HANDICAP SET ON LOWER CAR. SHE ALSO SAID THERE IS NO REASON WHY YOU SHOULD HAVE TO WAIT FOR SEVERAL HOURS AT SACRAMENTO FOR A BUS WHEN I CAN PUT YOU ON A TRAIN THAT GOES TO MERCED. LAYOVER ONLY ABOUT 1 HOUR. THEY PUT US ON THE TRAIN AND AFTER IT STARTED MOVING THEY THEN TOLD US THAT BATHROOMS IN THAT CAR WERE NOT WORKING AND WE WOULD HAVE TO CLIMB STAIRS AND GO TO THE NEXT CAR TO GO TO RESTROOM. AT THIS POINT I WENT AND FOUND THE MAIN CONDUCTOR AND COMPLAINED WHILE SHOWING HIM MY WIFE'S TICKET. THAT IS ALL I NEEDED TO SAY WHEN HE SAID AT THE NEXT STOP WHICH IS COLFAX IN ABOUT THREE MINUTES I AM GOING TO PUT YOU IN A DIFFERENT CAR WITH WORKING RESTROOMS. THIS HE DID ALONG WITH THE OTHER HANDICAPPED COUPLE IN THAT CAR WITH NON-WORKING RESTROOMS. THE REST OF THE TRIP MOSTLY OK... I WILL NEVER TAKE ANOTHER AMTRAK TRAIN IN MY LIFETIME AND I HAVE ALREADY STARTED TELLING EVERYONE I KNOW ABOUT OUR TRIP TO HELL AND BACK. WE HAD BEEN TOLD BY SEVERAL PEOPLE THAT THEY HAD A GOOD TIME AND IT WAS A GREAT TRIP. IT WAS FAR FROM THAT. THE TRAIN WENT ABOUT 25 MILES PER HOUR THROUGH MILES AND MILES OF MOUNTAINS AND TREES WITH ONLY MOUNTAINS AND TREES TO LOOK AT WHEN IT WAS LIGHT OUTSIDE. WE WERE SUPPOSED TO ARRIVE IN RENO AROUND 3:50 PM ON 1/2/18 BUT DID NOT ARRIVE UNTIL AROUND 7:40 PM THEN WAS SUPPOSED TO BE BACK IN MERCED ON 1/5/18 AROUND 5 PM. IT WAS PAST 7:30 PM. I JUST CAN NOT TELL YOU WHAT A BAD TIME MY WIFE ON THIS TRIP I HAD PLANNED FOR HER 78TH BIRTHDAY PHILIP VAUGHN 3907 HATCH RD MERCED CA.
95340

20

I was on Amtrak train coming from new Orleans going to Chicago. It took about 24 hours to get to Chicago!! When the train got just outside Jackson MS. The engine went out. We sat for hours!! The train had just left new Orleans why wasn't the engine checked . People missed connections. It was horrible. The train was not clean the employees were not professional. Your service is lousy . We as customers deserve better! I know I won't get a response, but I want to let you no that I'm a very unhappy customer wit Amtrak!!

20

I don't know if this the appropriate area to wage a complaint but I need to express my disappoint from today's travel with Amtrak. I've been using Amtrak for four years and this is the worst train I've been on, Train 22 to Chicago. The conductors are very rude, the cafe car attendant is rude and now without any announcement, it seems Amtrak has adopted assigned seating. When asking one of the "stellar" attendants, he said, very flippantly and rudely, "there has always been assigned seating". I've been riding with you folks for four years and never, not once, has there been assigned seating.
May I ask that someone get in touch with me to discuss this situation further. If I am able, I am going to try to get the names of the conductors who have displayed their unprofessionalism. I have always loved riding Amtrak but today is the first day that I have regretted doing so. This is very much disappointing.
Thank you and I look forward to your cooperation in getting this resolved.

L.H. Ostrom

20

Res. #403100-18sep17
I was told by other North County transit riders that I could purchase transit ticket for retired disabled passenger for $2.00 that I could use on the Amtrack train because the North county transit had finished for the day.
I walked nearly a quarter of a mile to get to the ticket office. I saw a kiosk outside the ticket office but didn't realize that was where I needed to purchase a $2.00 retired/disabled ticket for use on the Amtrak train. I entered the office and specifically asked for information to purchase the above mentioned fare.
The nwoman replied to me that the train that those tickets were for was no longer running and the only fare available to me was $19.00. I was lied to, I was scammed and I want my 19.00 back.
This is a crime your employee committed and she should be fired and jailed! I deeply resent what has happened to me in a clear con job and to make matters even worse, there was a cart sitting there and she told me, who I have trouble walking distances dire4ctye4d me to WALK another quarter mile to the platform! I'm thinking out loud two words words that describe my feelings about your company and your low class employees.
I intend to use my influence and I have a large circle of influence, to let people know hat a shit operation you run. I will NEVER use your service again, nor will anyone I can influence and I hope your Walmart-like quality of employees runs you broke! YOU are what is wrong with our once great country......those two words start with F--- Y--! See if you can get your lying employee to fill in the blanks.....never another penny from me, and I've been considering running up to Seattle in the fall.....good luck with that!
Screw you. I'd sue you for damages if I could!
Gary Campbell

20

Hi i took the. Train on the. 5th of this. Month from Jefferson. City to modesto n i had got bit three times on my ankle. I think. Some one needs to start to spray thie the. Chairs. That people. Sleep in. It was a terrible trip i couldnt sleep good becouse of my ankle. Bugging. Me. I would like to see what i can do about. Getting my money. Ruburst. Back on the card

20

I am waiting to you on not just myself but all of the Amtrak passengers that witnessed this horrible events that transpired in front of everyone's face. Your employee stated that he was only allowing couples with reserved seats. At that point the woman in front of me stepped back. Leaving me to move to the left behind another black couple who informed your employee that she was a couple. He acknowledged her response and still turned his back to her letting on a white couple that wasn't even in the line.

They came up at the last minute, at that point he finally let the senior couple on and I was next behind them. Hey said wait a minute and put the back of his hand in my face. I told him I heard him and he needs to take his hand out of my face. I do have other witnesses. My son and grandson who was carry my luggage on the train as was other Amtrak passengers. I am going to reach out and address these issues with other passengers who was up close enough to see it. I hope and pray that this issue is going to be handled properly.

20

The sound system was so loud that it was painful. I asked the conductor in the business class car to please lower the sound and he refused. Train No.158 on 10/23. Terrible service from Amtrak and will avoid riding this train in the future whenever possible.

40

Amtrak, I have used these train services for more than thirty years. I have had few unacceptable inconveniences,but the last two trips have left me weary about your services. July 26, 2016; Train#97 from Newark Penn Station,NJ to Kingstree, S C (coach seat) RES# BE67DC. Rain started to pour into a section of the train car to which I was assigned and I was told that there were no available seats to which I could be moved. Unfortunately there were other passengers in that car who were also getting wet, but again no available seats was the response.

The rain started coming in shortly after leaving Richmond and I was traveling to Kingstree. In addition to getting wet and cold inside the train car for the remaining hours, I arrived at my destination at 6:00 a.m. instead of 3:51 a.m. Naturally, that created a new problem with transportation home. Sep 16,2016; Train #97 from Kingstree, SC to Orlando, FL (coach seat) RES# 3D0390. Passengers: Carolyn Williams, Bettie Jones. The train scheduled to depart Kingstree at 3:51 a.m. departed after 8:00 a.m. and arrived in Orlando around 10/11:00 p.m. rather than 12;30 p.m. Unfortunately, car rental, food and hotel accommodations were affected, at that hour of the evening. I am requesting some form of "good faith"compensation. I look forward to my next trip with Amtrak.

20

I'm on the amtrak train heading home to los angeles Union Station from Albuquerque new Mexico. I'm sitting right next to a trash can and it's making me sick to my stomach. I asked the ticket guy if I could change seats he said no and he would change the trash. This is disgusting. He was so rude to. Not to mention the car is completely filled with screaming brats on board. I have 16 hours to go with this mess. I'm so upset. When I get home I'm writing a letter to the company no one should have to pay to sit next to a trash can.

40

Rude employees on this Amtrak train! Completely berated me in front of the entire cart because I got upset that I couldn't get an empty row because I am ill and didn't want to infect other customers. Said my tone and word choice was offensive disregarding my request. Also overheard them talking about me hush hush to one another which is disrespectful and uncalled for. They claimed I was on an overnight ride which in reality was only 4 hours, of which is ludicrous to be considered over night. I feel like I was treated horribly. This is train 14 running from SLO to LAX.

20

Approximately 3:30pm the conductor made racist remarks. Then he called the police and the police told me I could be barred from amtrak. Very upset, I'm on my way home from the Niles Michigan Amtrak station.

20

On our way back from Newport News VA to Route 128 Westwood, MA, with 6 of us including a senior citizen, we had less than 2 minutes to disembark with no announcement that we were at our destination. Our entire party plus three others on the train missed our stop and the Amtrak employees could not have cared less. Very unhappy with this experience and the blasé attitude of the rude Amtrak employees.

20

I have not used Amtrak to travel to Florida but I was contemplating taking a trip to see my family in Fort Myers, St.Pete and Lehigh Acres. My Aunt recently had a horrible experience traveling with her sick husband from Philadelphia to St.Pete, Florida. I understand that occasionally bad things happen. After being the proprietor of a service business for 20+ years I have learned that no matter how bad a situation is, how you respond to it will determine the ultimate outcome! As it is in this case, I will be curious to see if Amtrak does something to salvage the customer service blunder that befell my Aunt or will Amtrak behave like so many huge corporations and, completely ignore the issue.

How you reacts to this situation will determine weather my family will patronize Amtrak or find other means of travel. One last observation I have learned over the years. If you treat a customer perfectly, they will tell a friend. If you treat a customer poorly, they will tell everyone they come in contact with! I will be watching to see how the Amtrak corporate office handles Mr. Kenneth Powel and Mrs. Margie Powel of St.Pete, Fl. Travel date 11/30 12/01.

40

We changed our Amtrak reservations to go home 2 days earlier because of health reasons. My husband has lung cancer plus he had a stroke. We could not get any sleep for all the noise in our car. The workers were no where to be found to make a complaint. The one bathroom was out of order and the other was filthy. The smell of body waste was coming into the car where we were sitting. The guy who served us breakfast, $19 plus tip was very rude and rushed us with our meal. We have been riding Amtrak for many years and always told our family/friends about what a nice time we had. Well we will be telling another story now. Our train was 1 1/2 hrs late from Phila. to Orlando. Then 2 more hrs. to St. Pete. And when I changed the reservation to come home earlier I was charged $159.00 extra. We are seniors living on a fixed income and we think that this was a disgrace to say the least for Amtrak. Maybe I should take my issue to the corporate office at least?

60

I had purchased tickets to and from Columbia, SC. I left on may 3rd and was supposed to return on may 16th but there was a derailment which cause me to change my return so I had to change date to may 19th I had paid for a coach I wanted to go from Columbia to NY they told me that was in possible due to my previous ticket was for me to changed in dc which gave me a 8 hour lay over I told the person on the phone that I had lost my medicine and had to buy more for I couldn't go with out these medicine due to me having bi polar depression. Very bad anxiety they told me that there was nothing they could due so I got left to lay over 8 hours no medicine 69 years old and a very rude customer service that when I asked for help to find my door for my next train I got told.

l pick one I am upset cause he talk to me this way and that Amtrack put me on a community train to come to providence when I pay for a coach they don't care if u are disable old they wont pay me back for what they charge me for a coach they told me that the only thing they can due is give me 50.00off my next trip which I never will travel with Amtrack they don't care about their customers they only care about money they should of paid for my medicine that I needed the rude person and what I pay for a coach not a steel seated train their customer service sucks. I have call them 3 times and complain and each time they told me that they cant do anything the derailment wasn't my fault but they make you feel like we mess up your plans so the hell with you.

My first trip will be my last I don't want to travel with Amtrack that don't care about any one but themselves and money would they treat their mother or grandmother like they did me of course not maybe I should file a complaint with better business bureau and have them sued.

60

I love travelling by road and decided to travel from Austin to Texas. Amtrak was the right place to book my ticket and gave me the option to choose the Coach seat. Amtrak has also some great family vacation deals with them which I opted for and my family was extremely happy with the time we spent on train. It was an experience the kids loved and thanks to Amtrak for putting a package together for us. They have good dining facility, sleeping accommodation and seating was comfortable as well. While booking the tickets, I got an instant confirmation on email and SMS. Thanks to Amtrak for giving us a good experience and I would definitely opt for this in future.

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