Toyota Complaints Continued... (Page 3)

316+ reviews added so far. Upset? Call Toyota corporate: 1-800-331-4331
40

I purchased a sequoia chassis no. 5tdzy64a69so22231. From Toyota dealer in Barain. Unfortunately I found the top (ceiling ) is shaking. When the car is driving and the windows are opened,the ceiling starts to shake and make a noisy sound. In fact this defect occurs in the very begging of purchasing this car. It is inspected by the dealer but refused to repair it .saying there is a kink on the top of the front door. I urged you please to instruct the dealer to repair it as it is still under warranty.

20

on 12/13/2012 i parked my toyota camary in my garage as I always did. i got up on friday the next morning and it would not start. I drove it to work that thursday and back home there was no warning lights on or any noise from the car all was normal. On friday morning the car would not start, after several attempts i had it towed to the Toyota world service dept

on sunday after noon I was called from the service dept and asked if and when i put fuel in the car, I explained it was fill up the day before reg gas and I had my receipt. the next time i got a call was Thursday after several attempts to the service dept with no response during the week.

They ask did i change oil, i informed them my son changed the oil when the service maintenace warning came on, I was told that eh filter was not change due to the factory filter was on the car, I told the service man that with the camry you just buy the inserts and keep the same shell. I was told on thursday that the valves were not working properly and I would get a call back by 10:00 which i did not get a call back.

I called the service dept at 12:45 and was put into the service managers email, at 7:00 pm I called again and spoke with a service tech who stated that his boss called the regional office and would contact me. The car has been there for 7 days, with no good answer only trying to get out of fixing the car.

20

Kindly note that I have bought a Toyota RAV4 2012, and after two days it got into an accident, I then have taken the necessary actions to have my car fixed, however the Toyota body shop have taken my car in and did not even provide me with their services as per their advertising. There was no toying truck not a car rental since the Car had stayed with them for more then a month. Furthermore, and after 8 or 9 months I noticed recently that the paining on the car where the lights are and the front of the car is fading away and I had to return the car back in for more then once to have smaller issued solved. Noting that this was done in Jeddah, Saudi Arabia and I could not reach the customer service at the headquarters in Japan or have them here really provide their customers with a better service. Please advice, since the customer service here are not helpful.

20

A complaint has been lodged to the dealer from the first day of recieving a new car with a canopy, advised the fleet manager in numeros times about a very annoying noise frrom the left hand back side, the ute was left with the dealer for couple weeks without any investigation, I clearly advised the fleet manager the noise is comming from the back left hand side, few week ago called and advised him that I figur out the source of the noise and most ligkey the damage to the twin cab has occured, he rejected that, and called the canopy dealer, drived to the canopy dealer, and the outcome was the canopy was touching the twin cab and damaged the body badly.

I was very appreciative from the canopy dealer as he advised that he will follow that with the main supplier, and will advise him that the canpy is not fitting the ute, and he will follow that with the supplier. My dissapointement is with the Toyota fleet manager as igonered the fact their is a problem and ignored to investigate and resolve the problem till I figured out, when the damage was done.

20

Hello, can you please forward this to "Help Me Howard"?

I recently returned a leased Rav4 to Toyota after a 3 year lease. It had 23K miles and allowance was 33K. Had no damage or scratches and it had had all services. I had replaced 3 tires butapparently 2 were not exactly the same as the others, although they were the tires I was told were needed at tire dealer where I bought them. The inspector told me I would be charged for 2 tires butsaid I could call TYoyota and dispute it. I did that BEFORE returning the car and the person Ispoke withat Customer srvices looked into it and said they should not charge for different tires and that I would not be charged when I received the final bill with the disposition fee. Needless to say when I got the final bill I WAS charged $342 for two tires. I clled but they refuse tohonor their prior commitment. Because they had earlier told me I would not be charged, I did not buy the correct new tires so that I could keep the other new tires that were on the car and resell those to have at least part of the $ to pay for the new ones. I am nearing retirement and every dollar counts. Now of course Toyota will not return to me the tires I had put on the car. They kept those and insist I pay them for new ones as well. That is basically theft.

60

I have a 2005 Toyota Sienna xle. It has less than 80,000 miles on it. The A/C is completely non operational. I was quoted a price of 3900 $ to repair the unit. This is grossly unacceptable,the warranty has expired and this cost is blatantly insane. The A/C unit on any vehicle is a non serviceable item. You don't have to change its oil,rotate it,lube it,etc. I was a loyal Toyota costumer,I have owned a Corolla and Mr2 in addition to the Sienna. I googled this problem and found a startling amount of complaints regarding the ac unit in Siennas. You even issued a service bulletin regarding failure of the ac. Because this is not a safety issue I have a better chance being elected Pope than you idiots fixing your fuck up. I will under no circumstances purchase any vehicle from Toyota as long as I breath on this planet. My young children will be told that they will never be allowed to purchase anything from Toyota. My grandchildren will grow up being told tales that Toyotas are evil. You,as a company,is dead to me.

20

I bought a brand new Toyota Corolla 2010 in January 2011 I bought an extended warranty 5yr 100,000 mile warranty. I have had my car serviced by the Weiss Toyota Dealer in St louis MO every 5,000 miles tire rotation, oil change everything they were supposed to do. So now my car tires are balled called the dealer they told my to call Goodyear since they make the tires. So i called they sent me to a near by goodyear dealer the tires were not the issue. The issue was the car was out of alignment in the front.

So I called the dealer back spoke with another manager. They insist that front end alignment is not covered under my warranty and the issue was not their problem. My complain is that shouldn't the technician that was servicing the car every 5,000 miles should have notice a poroblem when rotating my tires??? I told the dealership at 15,000 miles there seemed to be an issue with the tires looking low on tread already I spoke my concern about them rotating the tires, and were they sure they were being rotated.

The lady said yes they were. SO my concern and complaint is that either the technicians were not doing their job correctly or they didn't care one or the other. The facts of the matter are that the front end is out of alignment and all four tires need to be replaced. I do not feel that I should be responsable for this money wise, due to the fact that I placed my confidence in Toyota to keep an eye on my car for me. And why wasnt this noticed or even brought to my attention??? I would appreciate a phone call or an email back.

I have great concern that Toyota dealers are getting away with not living up to their end of the bargain. I paid $20,000 for a car and in 9 months has these issues already how ironic that I thought toyota was a good company.

40

I have a Toyota Corolla which I bought here in Doha Qatar last October 2011. Since then I had been experiencing something Bad Smell coming from the AC especially if the car is running continously at the speed of 80 kph. The same smell coming out if the car parked outside from morning till afternoon. The milage of the car now is approximately 8k kilometers only. Several times I bring this car to the Toyota workshops here in Qatar and nothing happens. They said the smell is sulfuric. I cannot use the AC properly especially if the internal air circulation mode is on. Please help us on this.

40

I leased a 2012 Sienna in March of 2012. It has 10, 200 miles on it now. In the last month, we have had 3 occasions where the van has lost all power...nothing in the van comes on, keyless remote does not work on car, complete electrical failure. After about 10 minutes, the van just starts up like normal. Definitely know its an electrical failure in the car as the clock resets (like when the battery is dead) after all 3 times it has happened.

I took the van in for the 10K service today (Nalley Toyota in Alpharetta, GA) and had the master electrical tech check it out. Unfortunately, they could not find any issues even after running a full diagnostic. The recommendation was that the next time it happens, I have it towed immediately to the dealership.

As I explained to the service advisor, towing it immediately may not always be an option without me trying to re-start it. Reason being, the whole point of me leasing the van was to use when we have my 17-month old son out and about with us. Otherwise, we use the other cars. The van is mainly to use when my son is with us and/or our monthly trips to see one or the other set of grandparents (6.5 hours away each).

Having a van with a potential electrical problem that cannot be detected is very concerning. Especially as my wife uses it for her and my son to be out and about without me always with them. If it happened once, it would be one thing but this is 3 times now. I did not say anything to the service advisor as not much he can do. I really would expect no issues with a new van like this. Plus, I would expect that Toyota steps in some way to resolve this...if the problem can't be found then Toyota needs to offer a replacement. This is on a lease and under full warranty. Just not acceptable to risk my family being stranded somewhere.

I hope to hear back from Toyota on what the next steps will be to help alleviate and resolve any concerns with the vehicle.

60

Dear Toyota Customer Complaints Department, I have a Toyota Sienna 2011 Vin number: 5TDKK3DC2BS043053 which I bought from Koons Tysons Toyota in June 2010 from Tysons Corner. I took my car to the same dealer for small complaints regarding the engine check light on October 5th. At the Service Department, they diagnosed my car to find the problem. Then they diagnosed cord po301 which is cylinder number 1 has been miss fired. They told me we need to change the coil. I told them it was okay, I need this problem fixed. After several hours of them working on my car they brought my car out with a $412 bill. I took my car back to work and the sign which I had before came up again. When I noticed I called the dealer and they told me to bring the car back to the workshop. I brought back my car to them within an hour on the same day. They diagnosed the car again to find the answer to the problem I had before. Again, they told me we need to change the fuel injector and I said okay.

But the problem with the car was still there. Again they told me after several hours of my car being diagnosed you car needs a new computer engine control, it will cost you $1400 but we will charge you only for the part. I agreed with them to put a new computer engine control. On October 10th I took my car to the shop for a new computer engine control. I waited till 7 in the evening and they told me they couldn't fix my car because the computer engine control isn't a problem and the problems something else. The next day the Service Manager called me and he said we pulled the car a part and took the engine out to find the problem without my permission. They said that it will cost me $5300 to rebuild the engine.

The reason I am writing this complaint is because I am not a rich person and I was not ready to have this much money. I am a cab driver and my income is very limited. I have a family to support and now this situation that I have been home for about 2 weeks without work and the Service Department Supervisor or Foreman told me they can't fix my car, first of all they did not know how to diagnose the problem and get it right the first time. They recommended three parts and finally they opened my engine. Now I am totally frustrated. I went to them to arrange something but they insulted me shouting at me and told the technician guy put his car back and get him out of here, we don't want to serve him. My car still is in the shop and I am out of work. I have a family of 3 kids and lots of bills to pay without a source of income. I now rely on you people. I trust that the Toyota Company Customer Care Deparment will help me. Also put me back on my feet.

40

In April 2011, I purchased a 2011 Toyota Sienna from Herb Chambers in Massachusetts. The trouble started right away. Shortly after I received the van I was having problems with it not starting and needing to be jumped. We brought it back to Herb chambers and they had it for at least 2 weeks.

They decided that the problem was the automatic car starter was draining the battery. They took the starter out and installed a new one. I received my van back. With in a short time the problem was back and my van needed to be jumped again. They told me to call the starter company and have them take out the starter yet again. So we did. About a month later the company put another starter in. For a short time everything was ok.

Then the problem was back. Last month the starter was taken out of my van for the 4th time!!!!!! We have not had it put back in yet. The other day my van would not start and I had to have it jumped. The following morning it happened again and I brought it to Balise Toyota in Warwick RI. While I was there the van needed to be jumped by them in order to move it.

After a few hours of waiting I heard back from the technician to learn that they can not find anything wrong with my vehicle. I am not even sure how this is possible! Something is wrong!!!!!

In less than two years I have had it jumped at least 4 times by Toyota roadside assistants, at least 10 times by friends, It has been taking into Herb Chambers and Balise Toyota, have had three different automatic car starters installed in my van and I only have 18000 miles on it. I work full time, my husband is in the military and we have three sons to care for. The amount of money that I pay for this vehicle that I can not depend on is insane. I feel very unsafe in this vehicle, I never know when it is going to not start!!!! Do you know how that feels? Something needs to be done ASAP!

20

i have purchased etios liva from ansari toyota,srinagar.i had a minor accident and got from front bumper damaged.i gave my car at TOYOTA ANSARI srinagar on 26 nov 2012 for the replacements of front bumper.they told me that they gonna replace it and give my car back within a week.but after a week thats on 03 dec 12 thaey told me that it will take two more days and when i called today i.e on 05dec they told me that they dont have bumper in the stock and it will take some days to come.
they could have not make fun of me than this
i request you at the highr levels that if this is the face of toyota then i am sorry
and whenever i call the assistants at ansari toyota they either dont reply or pass on to others and spend time like

40

I have a Toyota highlander hybrid 2009. First problem, battery. When we just open the door for less than 10 mins. The car can start at all. We needed to call road services to dump started the cars. 2 dealership can't solve this problems. It has been like 3 yrs. Even dealership check the car better voltage still good. They said might be something short, but they can't tell. Second problems. Back truck can't auto up, dealership said because weather is cold. They didn't solves the problems at all.

Third problems. We replace a right side back door gasket year ago because it was leaking . But still have little bit of leaking and sound while we were driving. Can someone response and help to solve these problems. We spend fifty thousand dollars for this car. We did all services and repair at the Toyota dealership.

40

My 2007 camry required a new oil pan since the dealer could not remove the engine oil drain pug to change the oil. I have 160,000 miles on my car and have been pleased with the car but your faulty oil drain plug cost me $329.66. I always have my oil and routine car maintenance completed at my local toyota dealer. Your oil drain plug pan needs to be manufactured to with stand oil changes for vehicles that are expected to last over 250,000 miles. My husband changes his own oil on his ford and has never had a oil drain plug strip or get stuck.

60

Went to do alignment after changing all the four tires from Costco for Toyota Camry LE 2009 (46300 Mile). While doing alignment, technician showed that two of front struts are leaking and I have to replace them. It will cost me about 500 for the struts to be replaced which I would not expect with this mileage. My warrenty expires November 2012. I do have a Honda accord which passed 80000 miles, no problem at all. I would appreciate your attention to resolve this issue at the earliest.

Thanks

60

I bought a new Sienna and had to travel to a funeral in Texas and had to have my 5000 mile in Oklahoma and returned to Texas to do business pertaining to funeral and did my 10000 in Oklahoma, so when I went to my dealer and told him my windshield wiper blades were defective and I have photos showing such the dealer said too bad no warranty. This response is not what I expected after paying over 30K for the vehicle. The car has not been in snow or ice and very few rains.

I am of the opinion that I will need to report it to the ODI which will cause me more trouble and I hope Toyota a hell of a lot more since I have pictures made on two occasions. Toyota has a reputation of not addressing minor concerns, at least that is what my nephew (U. S. Congressman) tells me. He is interested in where this goes with the DOI if I report it.

40

When I took my 2006 Toyota Sienna in for new brakes to the Toyota dealership where I had purchased the vehicle new, they informed me that my steering column fluid was leaking and would require $1500 to repair it. I paid $23,000 only 6 years ago this past August, and now I am already having to put out another $1500 for a repair of a vehicle that is supposed to be one of the most reliable vehicles in the world. This is my third Toyota van. I first had a Celica, then two Siennas. I even convinced my husband to replace his Honda with a 4-Runner two years ago. But I will probably never buy another Toyota. I also had a very bad experience with the Service Department at Rosner Toyota in Stafford, Va. at this last servicing. On top of all of that, my brakes they "replaced" are already making a grinding noise only two months after the job. Not happy with Toyota.

20

Dear toyota, I am writing this letter, due to the motor in my 2005 hilux injecter seal failing, cuasing the motor to seaze up. i purchesed the car at oldmac toyota springwood in qld. I had been searing for a new car for about 1yr an finaly found it there with every thing i wanted an was very happy to have purchesed my new veichle, as ive always had toyota an found them "unbrakable" so is was a no brianer to go with toyota again. since i have had the car it has had problems with the water pump, clutch, injecters, but i just got them fixed an gave it benifit of the doubt. the other day i was driving to work on the highway when the egine cut out an i was left on the side of the road. since being to the machanic he's informed me that the motor is sezed an is goin to cost over $7500 to be fixed. an he told me that its actully common for that model of car. i find this extreamly unacceptabele seeing it has just clocked over 120000kms. from going to a car that is "unbrakeable" an spose to last a life time, to lasting 2yrs an 120000kms. I will be looking forward to hearing from you in the near future.

40

I bought a Toyota Camry SE on November 2011. During the first 1000 milage check up, I ask the service personnel why the phone messages and email are not working. I was told that I have to wait for the update on the entune system. Again during the first 5,000 miles and 10,000 miles checked up, this time I complain why the phone messages and email are not working and the answer was that the sales man will call me. I never received any call from the salesman.

Later, I received a USB in the mail for an update. I tried to do the update and still the phone messages and email are not working. I am formally filing a complaint and hope that the phone messages and email in the entune system of my Toyota Camry SE will be useful.

60

The tire pressure light on my dash is blinking. I visited Toyota and was told that they needed to run a diagnosis on my truck and this would cost $135. I don't want or need this function so I asked to just remove the light or cut the wire. I was told that this could not be done. I consider this to be a form of extortion. An uneeded funtion was put on my truck and it cannot be fixed without spending an unreasonable fee and hours of my time. This is a safety concern as it is distracting. I have called your complaint department and I want to compliment them on their professionalism and courtesy. I want to be on the record such that it is noted in the event that this causes and accident that Toyota is liable.

40

Our Toyota Sienna Driver- side Door makes an AWFUL noise when opened or closed; Our Sienna is only a 2005 with less than 50,000 miles, AND, of course it just went out of Warranty. Our Toyota Body Shop in Escondido Calif. wants $2,400 (with discount) for a new door, because "something cracked inside the door and cannot be welded fixed". Is anyone else out there having this Trouble and why isn't Toyota standing behind their Products... I thought a Toyota was a Great car to Own??? And where on this Web-site is the E-mail Address of the Toyota 'Big Shots'!

20

I have a 2002 rav4 that has the transmission problem. I received a card in the mail last year took my vehicle to the dealer in Corbin Ky. The transmission had been acting up, shifting harsh at times. The dealer said could not find any problem. Just in the last couple weeks started having all kinds of problems, hard shifting. slipping, and almost locking up at times. really dangerous to drive. I took the vehicle back to the toyota dealer in Corbin Ky. said the vehicle had 138000 miles but the time frame for the warranty ran out in July.

Even though I had the vehicle there last year at this time I got no help It is ashame that a couple of months can do that to someone that has no money for repairs so I will have to park the vehicle until I can save up the money for repairs. I have owned 3 toyotas in my life and had gotten good service until now. Unless the God of Heaven changes my mind I will never buy another toyota and if I can change anyone's mind that is considering a toyota I will.

40

At two separate occasions in the last six months my wife and I have experienced poor vehicle repair on our two Toyota vehicles. Not only were Toyota parts utilized in the "attempted repair" procedure, but the problem in both vehicles resurfaced worse than before. My wife took her 2004 Toyota Sienna into the Jim Norton Dealership here in Lawton, OK. The van was leaking power steering fluid onto a drive axle boot, causing the boot to deteorate. The presumption was made that the "repair" would at least hold for six months, but we were sorely disappointed.

The other vehicle was a 1997 Toyota Avalon, which was leaking oil from the overhead cam seals. Additional parts were purchased to replace parts that were logical candidates for replacement when such a repair job is undertaken. Not only is the oil leaking from the seals again, but the "technician" failed to tighten the valve cover properly, bulging the gasket and not all bolts were replaced.

As a result the vehicle is leaking not only from the seals but the cover as well. This is a shoddy excuse for repair! Current engine and vehicle design mandate dealership service, but if that is typical what is the consumer supposed to do? In addition service personnel and the service manager were less than congenial in their customer contact. It was understood that the Avalon was needed to provide transportation for a new job in OKC, however, the vehicle was not repaired in a timely manner and the vehicle had to be towed. When the vehicle was not repaired as indicated, the windows were left down, and the dealership said they were unable to determine the cause failure of windows to raise the (it was a blown fuse).

60

The Toyota Highlander Hybrid window sticker claims 28 mpg combined city/highway. The salesman and my experience says that highway miles should be better. The salesman even went so far as to say I could get upwards of 32 mpg and maybe even 36. My mileage has consistently gone down since I bought the car. I currently get 24mpg regardless. I feel that I have been hoodwinked. I paid a lot of money extra for the hybrid to save fuel costs and have not gotten the benefit. There is poor gas mileage on my Highlander Hybrid, and I paid for something so much more. I feel as if I was lied to, and I needed to vent my problems on the internet for others to read. Thank you for reading my review!

40

I went to Durant Toyota in Weatherford Texas to buy a new vehicle, preferably a Toyota Highlander, Tacoma, or Tundra 4WD. I traded my 2006 Nissan Xterra SE and put down $4500.00 to cover negative equity. The would not finance me th Highlander and said the only SUV I could get would be the Rav 4. After being at the dealership for a better part of my day (6+ hours), They told me I could not get into the Highlander and suggested the Rav 4. I was getting tired and wanted to get a vehicle and thought that the Rav 4 would suit my needs for mileage and space. I was never offered to look at the Tacoma 4WD or Tundra 4WD, so I ended up with a vehicle that in essence I did not really want.

After driving it for a month I determined that this was not the vehicle for me due to space constraints, power, and mileage due to a small fuel tank. I have been trying to get out of this Rav 4 Sport and have not been getting anywhere with the dealership in letting me turn this vehicle in and finance a Tundra or Toacoma instead. I absolutely hate this vehicle. I can't tow anything with it since it is only a 4 cylinder engine and there is no 4WD either. I hate the way I have been treated by the Durant Toyota Dealership.

I have been handed over to 4 different salesman and they all end up not getting back to me in a timely manner. I have had my credit run through several times. When I told them that I did not want my credit run through multiple times the salesman (Kevin) told me that with my credit score it would not matter. Well it does matter how many times a credit inquiry hits your credit file. I was insulted by his answer, but I was desparate to get out of this vehicle. Please let someone see this and get me a the 4wd vehicle that I wanted in the first place! Durant Toyota is a horrible dealership!

40

My family has been owners of a 4-Runner, 2 Tundra's, a Tacoma, and 3 Lexus LX's based on the Land Cruiser build. The first LX saved my fathers life in an accident off a cliff. The second LX saved my own flipping into a river. A lesser vehicle and we would not have made it. So....it is with great pain that my loyalty to this company and its affiliates has been destroyed because they won't pay for an $1100 part that has put my life in danger on numerous occasions on the Tacoma.

My issue is I told them the lights would go out under warranty. That there were electical issues. It is documented that is was inspected for. Now two years later they claim the computer chip is damaged. In hindsight, how was that not the obvious solution under warranty? My 4-Runner had a similar issue, where I complained of lack of engine power for years, but they could never find it until the warranty was long gone, meanwhile I drove both faulty cars around in frustration up until I had to pay myself.

As far as I am concerned a completely classless company, and no way to treat a 7 time customer of $30,000-$70,000 vehicles.

20

This has been ongoing for now 9 months. When I purchased a second hand 2003 Ford Courier ute from Surf Toyota dealership, their second hand car area, it was unknown to me that it was really defective, riddled with rust underneath, purchased from another QLD dealership at a wholesale price of $9,500 a month earlier, and resold to me at $15,000. They put 6 months NSW rego on it getting a blue slip done on it the day before. 6 months later I went to renew the rego but it was knocked back by the RTA due to the worst case of rust they had seen for a car that old (8 years only) I went to a well known car dealership in good faith knowing that things like this wouldn't happen. I was wrong.

Surf Toyota will not reimburse me my $15000 that I paid for it. The car was inspected by an expert who deals with this situation, and I was quoted as atleast $15000 to repair due to it needing a completely new chassis. Another expert stated that if I had come to him to repair he would turn me away due to the extensive rust damage. The car is unrepairable. I have now attended 3 Tribunal hearings but with no result. My next step is to contact a Current Affiar and Today Tonight and get as much media attention and exposure as I can.

I have contacted Head Office Toyota before but all they said was that they could not have any say as Surf Toyota is a privately run business. I am sure when the brand name Toyota is blazed across everyones television screens in Australia you may sit up and pay attention. I am in the right, I have documented proof, photos etc, I am losing hundreds of dollars each week from not have a vehicle to run my registered lawn mowing business here in Tweed Heads.

I can email pictures if you like and inspection statements from experts. The pictures of rust are scary. Please reply and have some positive input as this will not go away. My wife's vehicle is a Toyota Prado and it has served us well, Toyota make great vehicles. It is a shame that Surf Toyota in Tweed South is going to bring your name into a really bad light as it is the main car dealership for the Tweed Shire. You need to get in contact with the manager there asap, Adam HALL. He came up with a limp solution and that was for them to repair it for $3000. This is not acceptable as the car is a rightoff and cannot be re-registered due to the RTA inspection etc.

40

I have been a long time customer of toyotas and as a whole I have been happy. However, I purchased a toyota corolla 2007 and have had to replace hubcabs several time because of a poor design on the latch holding the hubcap to the wheel. I noticed this is not only me and when I try to go on line to purchase they are all out of stock. This should be addressed and a recall should be done and replace all hubcaps with a new design. I have already spend over 500 dollars and ready to buy another one. Enough Toyota.Stand up and take responsibility for your product.

20

Good day, I service my 2010 Toyota Fortuner at Durban South Toyota in Isipingo Prospecton, Durban. Since around the second service I complained that my clutch engage position was too low. Since then, I've had a squeeky clutch and the gearbox was removed at first. The problem returned after 2 days. The gearbox was removed again and eventually the clutch pedel bushes were replaced and the squeeky clutch problem was resolved. I was glad after that repair that that my clutch engaged at a more comfortable position- about 1/3 up.

Unfortunately this did not last long. On complaining again, I did not get any feedback and no attempt was made to resolve. Now the problem is getting even worse. On depressing my clutch to the carpet, after travel about 15-20mm the clutch engages. This is very uncomfortable and too low. Is there someone who understands how the settings work and can influence the engage position?

60

I have a 2009 camry and experienced the same problem. The windows stick and make a popping/tearing sound when opened. There is a black crusty substance along the top edge of the window about 3/8 inches from the top. I scraped it off and it came back. I brought the car to the dealer and they said that this problem is common, just scrape it off. There is no fix. I explained that the material is coming from somewhere and could eventually comprimise the seal.

I expect that lubricating the seal with teflon or silicone will resolve the problem but I would like them to make that call. Using a Q-tip to lubricate the seal and not the window makes sense. I would not recommend grease of any nature since it can attack the rubber compounds.

60

i have purchase the toyota vios at MAy 2012. the problems come in with driver and passeger door have abnormal sound, bonnet open itself although is lock (release it lock at parking lot) lucky security inform. then at july the car body paint problem with black spots on the bonnet, car ceiling. body rust at the driver side front rear, and the lft hand side tyre.

then after complaint, nothing even no report from the toyota site from malaysia. worse experience. no feedback. they send investigate engineers come inspect but they all blame / push all the problem to my site. of course , i understand the toyota sure dont take the risk and say it they fault, as they are world number 1. why do they want to attend it, and they very care for the reputation. i have my local made malaysia car 7year car. even better than this so called world number 1 toyota with all bad service, just know how to take money from customer.

it have been complaint serveral time about door noise and car bonnet, end up they just repair slightly. it waste my time and my working to wait this stupid service.

today janary 6th, the bonnet even cannot close. sunday all the toyota service centre no people answer call, nobody help. my car bonnet left open. i have compleint the car bonnet third time, the service engineer repair but the problem is the issue still arising. it open the bonnet without car alarm trigger,the car bonnet open any time any where as it like.

i feel ashamed as the world number car seem so worse how they rate it number 1. no secure and sastify with toyota.

please think twice before take any action to buy world number 1 car.

20

I purchased my 2005 prado from Swan Hill Toyota at 70000km it developed a starting problem . Every time it was serviced i mentioned that it was taking to long to start, at 110000km i was told it had a faulty injector and was out of warranty. I continued to have the car serviced every 10000km but not by toyota, then at about 160000km the starter motor wore out. Kerang toyota supplied me with a new starter motor but it did not fix the starting problem, they performed many tests on the car at it"s 170000km service and felt it was the injecters.

I have now returned the car to have the faulty injecter replaced at about 177000km only to be told they are all faulty and that i now need 6 new injecters at about $1700 . These injecters should have been replaced when the car was still under warranty i am looking for some help from TOYOTA.

60

I had an automatic loan payment set up with Toyota. I purchased a Honda 3 years later and my Toyota loan was paid off. One day I look at my bank account and even though my Toyota account had been closed over a month, they processed a payment of $380 on top of my Honda payment through my new dealership (so in 1 day I was chanrged just under $800 for car payments.) I contacted Toyota to resolve this and to hopefully just be credited for the mistake. Instead they said it would take 30 to 45 days to recieve the reimbursemnt in the mail because they needed to wait for the funds to clear in the bank and then they were not responsible for how long the postal service took to deliver the mail. So they really wanted me to believe that Toyota/Lexus doesnt have $380 to cover there own mistake and they needed to wait for the funds to clear.

3 out of the 4 people I spoke with were very rude and unhelpful. I asked to speak with any type of manager/supervisor and was told that would not be possible. Very dissapointed in this whole experience with Toyota. The car I had was a lemon, even though it was said to be "Toyota Certified" I had nothing but problems with it and will never purchase through or reccomend Toyota to anyone going forward, which is unfortunate because I had reccomended friends and family and probably made the company another $80,000 on top of the $20,000 they had gotten from me. But as always the "man" always gets away with screwing the consumer and did not have any solution to rectify it.

40

I have been working on trading a car since the second week of Oct. The deal is not going well because of my credit. At least that is what I was told, after I was told twice I would drive off in a car that same day. I had been told weeks ago that I would have had a car by now, however as of last Sat, Nov3 I had to ask my sister to bring me to Toyota of Westchester. She told me I should get my title back from them until I could work out a deal. They said the office was closed.

I called yesterday, Nov 7, 2012 to go over the following information that I will share with you. After this weekend, my sister said I could share her car until I could save enough to put a better down payment on a car. Originally Sean and David said they would give me $3,500 for the Toyota Corolla 2005 that is located on Westchester Toyota because they appraised it there. I gave my title because I though I was driving out in the other car after the appraisal was done. When I called yesterday, David from finance said that Sean made the decision about buying the car straight out so that I can save and put more money done at a later day. When I spoke to Sean he told me he had to discuss this with David and would call me back in 20 minutes.

They have not called me. At this point I need to know that they will buy the car, because I need to get back to my sister. If they buy the car, then my sister will continue to let me share her car. I would have to bring her to work each day, but this way I could earn more money to put down and possibly get a different car with the trunk space that I need. I understand that price might go down a little, since I am not buying right away, however I am sure that it can be worked out when I come in to buy a used car from you in the next few months. I need to be contacted today, before my sister starts to take more action. I need to be emailed back to let me know how much will be given to me and if this can be finalized Friday, Nov. 9.

60

I brought my 2005 Lexus Rx330 to the Jacksonville NC service dept in Sept 2010. I had hit a huge pot hole and blew out my 2 passenger side tires and dented the rims. They came and towed it and I asked them to please make sure that their was no damage done to the car. I told them to order the rims, check under the car and orderd 4 new tires. I take my car in every 3 months to have the oil changed and have my tires rotated every 6000 miles. At that time they check the alignment and do my required service.

My car has ALWAYS been okay on the alignment rack! I went back to toyota b/c I noticed that my tires were cupping. It was loud! Toyota said they would give me a free alignmen if I had my cabin filter changed and my air filter, plus my brakes. (even though they didnt need to be changed yet, but would in the future) do this and we will give you a free alignment. I told them that I would check with my husband. I just wanted to know how to get new tires. Sooooo, I got all my paper work showing that I HAVE had all the appropriate work done on my car. Well, now they want to check it on their alignment rack. It was all green, but slightly off by a smidge. I forgot to mention they never did check to see if there was damage back in 2010. They said it would be $1700.00 to fix it.

A new nuckle, hub and shock. Although we dont know if that will fix the problem. They did not know what was wrong, but we will start there. I was not happy. They offered for me to pay $1000.00 for the parts and they would throw in the labor. I needed to check. So I took it to 3 mechanics. Get a camber kit for the rear is what all 3 said. So I told toyota can we start there?

Okay they said. They put on the camber kit and called me to tell me it did not work. They never showed me the alignment paper showing me that it was now WAY worse! They told me to check with my insurance, so I did. Insurance told me to take it to another shop. The other shop adjusted the camber kit that was "adjusted to the fullest extent" by toyota, and fixed it for $56.00. Funny how they could fix it for that price but Toyota wanted $1700.00. I am so absolutly furious at the Jacksonville NC Toyota service dept.

Talk about trying to rip off a customer. Now, because they never checked under my car to see if there was any damage. (and they said they were at fault) for not checking. I need to get 4 new tires! they conviently lost my paperwork, but I had mine. They said the service writer who took in my car in 2010 should have made sure that it was checked. But she didnt. The guy just looked at me like, "your screwed" I did everything I was supposed to, and they will not stand behind me! I have never been so upset with a dealership! I live in a military town and had heard stories like this before.

This is a disgrace! I believe they owe me 4 new tires. Toyota should make this right. I will be sending a copy of this to the Inspector General of Camp Lejeune and to the Better Business Bureau.

40

I am writing this complaint to Toyota in place of my Cousin Cindy who owns a ...2003 Toyota Sequoia V8... It is about the DOOR HANLDLES on the Car...I was told by a Service man at Toyota to write in this complaint...So far ALL of her handles EXCEPT ONE ...just Crack off and brake as you open the door from the inside. BUT, Also the Handle on the HATCH BACK broke too...she got that one replaced First...She has had then replaced all but 1 (I think).

They are expensive to replace...ANYWAY. I am writing to see if she can BE REIMBURSED for this... PLEASE LET ME KNOW in any kind of way if she can be REIBURSED FOR THIS...The Tech. at Toyota even went so far as to say that he has known of OTHER cars just like hers that this happened too. I will be waiting to hear from you.

I can't believe Toyota would not stand behind a product like this, it really worries me that they would know about a broken hatch problem, but choose not to fix their models like this. If you know any HELP please let me know asap, so I can fix the defects soon.

40

purchased a 2008 toyota Rav 4 4cyl. . car currently has 45000 miles. started about 8 months ago noticing muffler noise. I have been monitoring since then. Well took car to a muffler house to get a quote to replace muffler. WOW! was I suprised... as well as the muffler house. they were shocked that a car that new with a stainless muffler would need replaced so early. they proceeded to look for a replacement muffler thru there supplier, with no luck. They also mentioned that they could not just replace the muffler but the whole assembley and converter. I guess that was poor engenering to on Toyota's part. This was my 4th toyota but I will now reconsider other options because I expected more from toyota.

20

Last week took my 2006 Tacoma in for inspection and service, they found a 3" HOLE IN THE FRAME, Passenger side, cost me 127.00 to have it welded to pass inspection. What is being done about the 2006 frames. I had a 1998 Tacoma that was recalled for frame rust, what is to be done or am I victimized by this. I have so far owned 5 Toyota vehicles, will this be the last. ? The dealership has been wondrful (Allegheny Toyota, Franklin, Pennsylvania) but I am questioning the quality for the price ?

40

I purchased a Camry this summer. I pd. quite abite more so that I could get a GPS in the car. We plan to travel this winter and while practicing using the GPS I have found out that it doesn't use voice direction in rural areas. I took it to the delership and they told me that we are in a rural area and thats the way it is. They would help with updates etc. when and if they come. I have a smart phone and its GPS is light years ahead of the one I have in this car. My old portable Garmin is much better. I was looking forward in using it but I can't trust it they way it is. It also doesnt track on the road properly. (symbol >) I just can't believe that the GPS this day and age can be of this quality. I will not lease another toyota car if this is the quality of the electronics that they use. thanks for listening! K

40

I have complained about this to two dealerships. I went back to toyota dunning in Ann Arbor and again complained. I think it was the manager who with whom I was speaking ande he explained that it was a pump that cycles after the engine is turned off. I have again taken to stopping owners of the prius model if in fact they have a noise. Yes, but they all tell me it is a soft whirring noise. That is not what I have. It sounds like a rusty gear or rusty metal against metal and it can be quite loud. It is always after the engine is turned off and occas when I start it up or just before. Not sure on that one. The problem with the other sound is that it varies in intensity and I cant figure out the reason, so they dont hear it at the dealership. Someone would have to drive the car for a bit over a period of a few days to hear it. Seems to me a small thing to take it out and replace it. A response would be appreciated. This has been happening since I purchased the car this year.

40

Dear Toyota, I have a 2004 Toyota 4 Runner V8, sport. In the last 2 yrs, the VSC trac light has come on from time to time and the Engine shut off in the middle of the road and would not come back on, or at other times , the vehicle would not move when throttle was given, I have taken the vehicle for the same compliant at least 6 times and spent almost $2500, and in the last 6 weeks I have taken it to the Toyota service center 3 times and they have not been able to identify the problem as they are not able duplicate the problem. In the mean time my family is put at risk considering the Engine acts in the middle of the road or highway, Please use your good offices to find a solution.

60

The rear hatch struct blew and does not hold up the door. This happened while in operation and almost hurt a family member. We see that prior models have a recall; however, the 2011 is not covered. This needs to be recalled on the current model as well. It is a safety liability to your customer families. I am glad that our children were not under the hatch when the structs stopped working.

60

I bought a Toyota car new from Toyota Bury greater Manchester UK. But they sold me the damage right off car one of the sale manager and the sale man I am complaining about. I did not know when I bought the car but when my wife had a accident then we found out the car was damage and sold to me as new once I spoke to Toyota bury but they refusing. Respectfully Dear /Madam I want you to solve my problem.

Or I will be forced in to courts and to the Law to achieve my rights. I request to the Toyota UK high official to solve my ease my pain. respectfully members I will have to go to the media and most respected Law in UK. My car reg MA08 HSZ Toyota Yaris.

60

Last time ( 4th time ) I went to toyota service centre, kolkata on 10th february, 2013. As per their statement brake drum spring changed. However no improvement occured. self as well as your service people wasted our valuable time. Since the defect couldnot be rectified, I donot know where I stand. I am also reluctant to to visit your your service centre for the same problem. Please advice.

40

To Whom it may concern,

In November 2012 i bought a 2011 SR5 hilux in Melbourne. The vechile is now in Sydney, and two months ago i noticed that the struts supporting the hard lid, had popped out of the tub they were screwed into. I took the vechile to a toyota dealership in Sydney, they inspected the lid and sent me down to there pre-delilvery deparment to have it quoted up for repairs. The dealership where the vechile came from are doing everything to avoid fixing my hilux. I have supporting emails from toyota sydney, who have helped out big time, but Garymcmillans toyota in melbourne are not getting anything done. i.e they need to supply a Order number to sydney toyota so the repairs get paid for. I Still havent heard from the melbourne dealership and as a result, i cannot keep my tools in the back as i cannot lock the lid, and this is effecting my work.

60

I bought a Toyota Camry in 2007. After driven 60000km, my engine oil light starts flash after change engine oil and just drive 5000Km during I use brake. I went to Toyota to ask a test, it is said the normal engine oil consumption is 0.4 to 0.5L/1000Km. If so, Toyota recommends 6000Km for each engine oil change. If so, after driving 6000Km, the engine oil consumption is 3Litre. But each time, the dealer just put 4 Litre oil in. That means there is just 1 Litre in engine after driving 6000Km. Does anybody have standard engine oil consumption? As I searched, even in some undeveloped countries, it is just 0.3Litre/1000Km.

That means Toyota is over too much than this standard. Does Toyota is a trusted car maker in Canada? If is, why could it not get an undeveloped country’s standard. Or is Canada’s standard is lower than an undeveloped country? I do not believe it.

We have owned 2 toyotas in past and after many years we decided to go with Toyota again. We own 2011 Toyota camry. Recently I went over a pothole and it da abet tire, rim and wheel. I didn't think the bump was that big. And on a car which is only 3-4 months old repair cost over$900. Nothing was covered inspitevof purchasing extended warranty. I am close to 60 hrs. Pld and in all my life of different cars, this was the most expensive we felt. I have no complains yet for the car but about how expensive your repairs and maintainance is.

Will I recommend Toyota to any one, maybe to only rich people. Not average as maintaining Toyota is most expensive. May be someone will read this or delete this, or reply. Anyway I feel it should be told.

60

On April 15, 2013 while parking my 2003 Toyota Highlander, all of a sudden my car accelerated while shifting from reverse to drive while I was parking. Suddenly my car took off with the engine full speed to red line on the tachometer in a space of four feet it jumped the parking block and smashed into the center block wall with my foot on the brake. To repair my car the cost was $2000.00. This was the second time this happened, first time no damages.

60

I have contacted the dealer and had the car checked on four different occasions. I realize that this is just an estimate on the mileage sticker. But as I told you on my original message. I was getting 47/48 up to 52 mp as late as last Oct. now I get 37.5 latest reading, town driving, only one person in the vehicle, no extra weight What I am saying to you is that this not an acceptable difference in gas mileage. Oh by the way, when I came to AZ from In inOct, the car was fully loaded and I averaged 51mpg.

What I am asking for is some insight as to who can fix this problem, or what can be done. as I stated, I am ready to put a placard in the window telling people that Toyota makes false claims about gas mileage. Sent from my iPad G On May 6, 2013, at 3:05 PM, "Ask Toyota" wrote: Recently you contacted Toyota. Below is a summary of your contact message and our response. Thank you for allowing us to be of service to you. Subject Mileage Discussion Thread Response Via Email (Thomas Morita) 05/06/2013 03:05 PM Dear Violet Sella, Thank you for contacting us. We apologize for the concerns you are experiencing Each new vehicle sold in the U.S. has EPA fuel mileage estimates printed on the Monroney label (window sticker) for comparison purposes only.

Please bear in mind that fuel economy estimates listed on the vehicle sticker are derived from the testing methodology dictated by the Environmental Protection Agency (EPA). EPA estimates are a useful tool for comparing different vehicles but may not accurately predict the average fuel economy you will get, which will vary greatly from one owner to another. Fuel economy is influenced by many factors including, but not limited to, the speed the vehicle is driven, any excess weight in/on the vehicle, excessive idling , etc.

For more information please click here. If you feel that there is a mechanical concern with your vehicle, we would encourage you to contact the Service Department at your local Toyota dealer where your vehicle can receive expert service from Toyota technicians. Thank you again for bringing your concerns to our attention.

We have documented our email corresondence under case reference number 1305062202. Sincerely, Thomas Morita Toyota Customer Experience Customer By Web Form (Violet Sella) 05/06/2013 09:01 AM I have been experiencing poor gas mail eagle since Oct. at that time had my Prius serviced and new tires,put on it. Since that time I,have had it back toToyota at least,4'times. Changed tires again. As we,thought that might be the problem. But to no avail. At the moment I am getting 36 .5 mpg. In oct, I was getting 47 to 52mpg. Now they say that around 40mpg is good. Iuse to sing the praises of Prius to all, but no more, in fact I am ready to put a sign in my window that states do not believe the mileage claims. Could you please look into this.

20

Recently had a flat battery and didn't have the code needed to reprogramme the audio system,went to Toyota wyoming nsw service centre and was told the cost would be $60 because if was an hour job.i made a booking and presented to said centre where a lovely chap from Toyota reprogrammed the audio system in under one minute at no cost to myself. Please give me an explanation why I was quoted one hour billing for a job taking less than 60 seconds.

60

I have A 2001 Toyota Rav4 with a 1az-fe engine. I have replaced the fuel injectors nozzles (4). I have replaced the Gearbox (Transmission). No matter what the mechanic does the problem will not go away. The Problem? Erractic shifting, hesitation,engages in reverse with a thump. Symptoms are intermittent, sometimes okay and the next day symptoms are back. I have researched the matter and discovered the the problem is with the Engine control module and that Toyota is aware of the situation. The problem is that I live in East Africa, Tanzania. I am a U.S. citizen serving as a volunteer worker, Missionary. The problem here is that the consumer has very little rights. Also it is not possible here to replace the ECM. I would like to know what can Toyota do to help me?

Stanton

20

I had my driver seat on my fj cruiser replaced because it moved back and forth a 1/2 inch when in the locked position and it worked fine for a few months. Now it has started to do it again, so I brought it back and the took video of the seat and sent it off to California. The service manager told me they might end up doing a recall on it but either way he would take care of me. So I haven't heard back in about 6 months so I figured I would give them a call see how it's going and to my surprise the gm quit and the new one didn't know anything about it.

So I fill him in and he say's he will talk to the Toyota rep and figure it out. They call me back and tell me they are not going to replace my seat again and I am going to have to live with the seat moving because it's normal. I did not buy it that way and there is a lot of them out there that don't do it, but I have found out that there is a handful out there with the same problem. Toyota needs to buck up and take care of this issue.

60

I bought a Toyota Highlander Hybrid Limited 3 weeks ago. I paid the extra for the hybrid as I drive 25,000 miles/yr. I have driven 1,300 miles in the last 3 weeks & my Highlander Hybrid is averaging 22 miles/gal. This is a far cry from the 28city/28hwy advertised on the window sticker at the dealer and on the poster at the dealer and on Toyota's website. In fact it is getting over 20% worse mileage than it is supposed to. I have scoured the Internet in an attempt to find out why and have very little luck. The dealer reps keep telling me to wait and see, but at this point in quite frustrated with a bogus mpg claim by Toyota. The dealer GM said "We'll it depends on where you're doing most of your driving." My response to that nonsense was "well, it seems to me that 28city/28hwy should average out to 28? Right? Seeing as in not driving on the beach or in the ocean itself, city and highway pretty much cover where I'm driving". Anyway, no one at Toyota or at the dealership has been able to help out at all. Is this legal? Can an auto maker make totally bogus claims and get away with it? Thanks for reading and beware of the Toyota Highlander Hybrid mpg false claims.

60

We have always been two of Toyota's favorite fans, and now experiencing the same problem when we decided to purchase a new Toyota Camry in 2003. We originally owned a Station Wagon, which we absolutely loved, but only to find out that the repair on the wagon would be extremely costly for the mileage we had on this vehicle, therefore made the decision to purchase a new Camry in 2003. We now have 153,000 miles on this Toyota and feel that we could have gotten several more years out of this car.

After seeing that we are experiencing slow and small leaks, I brought my car in to our regular mechanic , only to have him tell us that the cost to replace the head gasket would be around $700.oo . We were disappointed, because we were looking forward to having this car as our "extra" to save mileage on our newer vehicles. As a devoted consumer of Toyota's products, and unfortunately not in a position to purchase another vehicle at this time, we were wondering if Toyota could help us resolve this matter with the repair needed . We certainly appreciate any assistance in this matter. Thank you, from two of your loyal consumers.

60

I own a 2004 toyota sienna van, I recently went to get an inspection sticker and failed because of the o2 sensors. My mechanic indicated that 1 of them was bad. The cost of the repair at that time was approx. $380.00 for 1 o2 sensor. I then waited a couple of weeks to have repair done for financial reasons, took it back and my mechanic said that the other 3 o2 sensors failed this time in addition to the original one failing. If that wasn't bad enough he said that this most likely will affect the catalitic converter as well. At this point for just the repair of the sensors I was looking at around $1500 dollars, just to pass a mass inspection. Something is not right, toyota's are suppose to last at least up to 200,000 miles. I can understand routine work, however, to pass inspection for a 2004 vehicle this is unexceptable. I would appreciate any feed back or help anyone has for this problem. I'm sure my vehicle is not the only one that is having this problem!

20

I bought a new 2012 Topyota Rav 4 in Sept 2004. I was told this was a 4wd car and all I had to do was puch the 4wd button. They did not tell me it would drop out at 25 mph or when the brake was applied. I wanted a 4wd vehicle and was looking at a jeep compass at the same time. If they told me how theit 4wd worked I would not have bought this car. I bought the car at Larry Miller Toyota in Spokane Washington. How can they call this 4wd when it drops off at 25mph.

20

I called this dealer to get truck in for computer work done. The lady ask where I got my truck and I said not from you in Chicago she said I would have to go on a waiting list be cause the people who got there trucks from her go first I asked how long is the lis she wouldn't say so I called a different Toyota dealer 50 miles away and got in with in days before I did the other dealer I stopped in and asked if they could look up where my name was on the list but they couldn't because only one lady had that list at all times I would say this place only works on cars an truck they sell.i got very good service at the other dealer I would never send anyone to the one in iron mountain mi

20

Complaint–I deserve better service! I am a long time customer with Toyota of Nashua NH. I went in, without an appointment, for an oil change today. Steve, the service rep, pulled up my account and confirmed my vehicle, so he had my data. I neglected to tell him I use synthetic oil, but I knew it was on my account. When I left their service dept, I called to confirm that synthetic oil had been used. I had to call several times and finally was told by Steve that I now have regular oil in my car as I hadn’t specified synthetic. When I asked what my oil change had been two months previously at that dealership, he replied synthetic. He couldn’t have asked what I wanted today?? He also said that I shouldn’t be using synthetic oil after 100000 miles. Is this a new policy of your dealership? As a long-time customer, I would have thought I would be asked about my service options should I forget to specify. I called Mr Price, who I believe is the Service Manager, but he did not return my call. I would appreciate someone contacting me about this.

60

Hello, I have been a fan of Toyota corolla since I bought my 2002 Toyota corolla and recently bought a 2013 Toyota corolla S. It’s a great car but it needs a 7 speed CVT transmission, this would improve gear changes faster and fuel efficiency. I noticed that this transmission is in you Asian market, and wondered why your it did not transfer over to your north American market. Another suggestion I would like to recommend is that why do not sell the Toyota Corolla TRD sportivo edition in north America.

It would draw a younger crowd towards corollas. I feel a little cheated that my corolla is not up to par with the Toyota corolla S model that is sold in Asia which looks much more attractive than its north American counterpart. I would like to also bring up that your 2014 Toyota corolla from Asia has a better body styling then the North American version. I wanted to upgrade this year to the new Toyota corolla S but it does not meet my standards of looks, because it looks nothing like your Toyota corolla that’s sold in Asia. I truly wish that you should make more changes towards the corolla because your competitors have more quality features, then what you
offer at this point.

40

2 times it has failed to shift into eco drive. so far it has corrected itself. Toyota of Dothan told me that they could diagnose the problem unless it was acting up at the time. the problem with this is I never know is going to act up or straighten out. there has to be a part, computer or something that could be replaced. my only complaint, otherwise I love my car.

20

We have a 2009 Toyota Corolla and 2 weeks ago my front driver door would not lock or unlock unless I did it manually, so we took it to the Toyota dealer to fix the problem and $600.00 later it fixed that problem. However the very next day our back passenger door did the exact same thing, now the back driver door is doing it. I called Toyota and they said they could fix it but the unit to correct the problem to the engine would cost $600.00 per door – Isn’t it strange the very next day the back passenger door did the same thing and now the back drivers door.

I believe this is just not right to have to pay for something the retriggered from having one door fixed???

40

I went to toyta greenbriar in cheaspeake va they told me my o2 sensor was bad I went to indian river auto and transimisson repair they put a toyta sensor in my car the check engine light is still on indian river auto repaif told me the computer in the car is going bad there phone num is7575024730 ask for dave the car has a 80000 mile warranty on thecomputer I have 77000 miles on my car now I would appreciate if u would take care of this matter my phone number is 757 5537395 thank u

60

I own a 2004 Toyota Highlander with 83,000 miles. In 2006 the climate control went bad and was replaced under warranty. It has gone bad again. I have read many complaints about this unit. It seems to be an on going problem that Toyota is having. I feel like Toyota should help me with the repair of this unit since this seems to be a major problem with the design. I have had an estimate on the cost and it is estimated to be $773. Any assistance would be much appreciated and would help rebuild my confidence with the Toyota brand.

20

I purchased a 2004 Toyota and was talked into a warranty plan that if you didn’t use in three years you got the money back $1895.00. When I reached this time frame and sent in the paper work the letter came back with address unknown . When I talked to Reno Toyota they said the company went out of business 3 years ago and that was it.

I cannot believe you can promote a policy and then not stand behind something like this. We are out this money with no apology not even a notification of this three years later. We saved to pay cash for this pick up and end up being embezzled by Toyota for this money. If this is what you do you should at least warn the customer there is this chance. I am enraged and will bad mouth Toyota to anyone who wants to know.

40

I wanted an outside temp guage for my 2014 Tacoma. I have read that the vehicle did not come with one due to the fact that there was some problem with them so they were not offered. The dealership that I bought it from says that a mirrow with auto dimming and tem and compass can be installed for around $600.00. I called a 800 number and talked with someone about getting a mirror. Was told that he thought it could be done but would check on this. He told me that it was an option to get this mirror but I never saw it as an option or I would have ordered it. My local dealer who I did not buy the vehicle from told me that they were unaware that one could be installed. They told me that Toyota offered some type of goodwill certificate for $250.00. I also read on forums that the sensor is already in the vehicle and all that is needed is the mirror. I cannot believe I am getting so many conflicting reports. I am getting a little agitated about this. If it was an option I would like to have known about it. Also I just want one installed. I would appreciate any help you can give. I am not complaining about the dealerships. They have tried to help. The dealership I bought my vehicle from was outstanding. I think Toyota needs to either advertise as an option or give out some tech info to dealerships on whether or not one can be installed. I just want one. That is my only complaint. Toyota still makes a very reliable vehicle.

20

I bought a 2014 Toyota Camry in October 2013. I was extremely excited and happy about the car. During the test drive the car salesman was telling me all the electronic perks of the car 1. Touch screen 2.bluetooth 3. Voice activation 4.backup vision through screen 5.apps from my phone would show up on my screen (pandora, Iheart and maps) 6. Low air pressure alert and come to find out I have NONE of this on my car but the bluetooth and touch screen. I told this to the company a few days after and all they did was out free tint on my car. I think it’s very very unprofessional to tell these lies to a customer because to be honest those where THE ONLY reasons why I bought the car.

I wanted the rav4 but at that time those payments wouldn’t work for me because I had negative equity in the car I traded in. Now I can afford those payments for a rav4 and can’t even get it because now there is $9k I negative equity of my car because if the negative equity we rolled in from my last car and because I have only had my car for 5 MONTHS ! I should not hAve to come up with a down payment and I should not have to suffer with being unhappy with a car that I’m paying $374 a month for ! The car I traded in was a 2010 ford fusion and I just should have kept that car because it had more features, this 2014 doesn’t even have keyless entry for gods sake. I have never been so unhappy in my life.

The finance lady I worked with was wonderful and very great and I thought the sales person was as well but clearly not. He moved to another dealership the week after so that’s probably why he sold me false features just for his sales purpose. I’ve had a 99 Camry before and there is not to much difference in it from this 2014 ! I just don’t like being told one thing and it’s false, toyota said there was nothing they could do because all the negative equity and my credit is new and very low so I keep everything with my credit union because their rate is always 3.75% and they go by my history with them not my credit but they only finance 110% of the value of the car. Toyota should eat whatever amount it is to get to that 110% or lower but it’s basically my word against the car salesman.

It’s very unprofessional and as much as the rav4 XLE is the only car I am totally in love with I would rather drive hours away to another dealership than go to this one but I can’t even do that because no toyota can help me. I contacted over 6 toyotas near me. It’s just sad that I have to go through this because of the lies I was told. If I knew what I know now I would have NEVER EVER gotten this car and I would have just made it work with the rav4 at that time.

This is not my first camry and most of my family members have toyotas. Loyal customers. It’s just sad. The cox toyota people were very nice and friendly but if I was never told a lie we wouldn’t be in this area we are now. If I was the owner of toyota I would have ate the price In whatever ways I could for a innocent customer like me who thought she was getting a great deal and wasn’t because she was a young African American female taken advantage of. I rather my email not reach the cox toyota with my name because I still have to go there when my car needs service and I would hate for anyone to do something unlawful to my car while they have it.

20

2012 Tocoma has had the problem since it was new. There apppears to be a design problem which causes a 1 to 2 second delay when acceleration in stop and go traffic. This is particularly hazzardous in intersections.

40

Last month I recently saw an add advertising a new Toyota Camary at 16,999. I went to the dealership and asked about the special and shown a white camary on the lot. I went into the dealer and pur down 2500 as a deposit to hold the car at that price. I was told the price would expire on that day. I went back in 2 days to finish the deal and was brought into the VP of finance to finish the deal. He gave me a sale contract outlining a lot of charges. I asked what they were for and his reply to some of them was I do not know. I didnt think it was right being from a finance background myself but signed the paperwork to get the car. I was supposed to pick the car up on Saturday.

When I went to pick the car up on Saturday I was told that the Sales Manager Rony Levy did not want to sell me the car because of the questions and my attitude I had on a prior night with the VP of Finance. I told him I still wanted the car. He said that the only way he would sell me the car was give the dealership all excellent remarks when I got the customer survey. I truly consider this to be fraud. I was told that if the survey came back perfect he would receive a 500 bonus and all was good.

I drove the car off the lot when I got home I found that the car mats were not in the car yet they were identified on the sticker when I bought the car. I called and I was told by Rony Levy that the price I paid did not include the mats even though they were on the standard equipment on the sticker. When they survey came in I told the truth. I just called Rony Levy and was told that I lied to him and did not give him the excellent survey he requested. I told him I told the truth how I felt.

He said I lied. I then told him that I was contacting an attorney over the mats and he said he did not care and that it was in the legal hands now. This is the first Toyota I have ever bought. Is this how the Germain Family does business and do I need an attorney. I need some answers.

40

I want to start by explaining that I have owned Toyotas for many years. I have bought new since 1992. I bought a new Prius in 2006 that still runs today (200,000 mi). Last January I bought a used 2009 Prius from Conacelli Toyota. Upon delivery I noticed that the floor mats and cargo cover were missing. I called the dealership and we all believed that this was an oversight when the car was detailed prior to me picking it up. It had thes items when I test drove it. The mats were mailed to me shortly after my phone call but no results with the cargo cover other than they sent me one but it doesn’t fit my vehicle. This has been going on for months with no satisfaction. I tried to resolve this with Conacelli but I feel 9 months is long enough. I hope this letter will help Toyota resolve this.

Sincerely,
Stephen Pagano

60

I recently returned a leased Rav4 to Toyota after a 3 year lease. It had 23K miles and allowance was 33K. Had no damage or scratches and it had had all services. I had replaced 3 tires butapparently 2 were not exactly the same as the others, although they were the tires I was told were needed at tire dealer where I bought them.

The inspector told me I would be charged for 2 tires butsaid I could call TYoyota and dispute it. I did that BEFORE returning the car and the person Ispoke withat Customer srvices looked into it and said they should not charge for different tires and that I would not be charged when I received the final bill with the disposition fee. Needless to say when I got the final bill I WAS charged $342 for two tires. I clled but they refuse tohonor their prior commitment.

Because they had earlier told me I would not be charged, I did not buy the correct new tires so that I could keep the other new tires that were on the car and resell those to have at least part of the $ to pay for the new ones. I am nearing retirement and every dollar counts. Now of course Toyota will not return to me the tires I had put on the car. They kept those and insist I pay them for new ones as well. That is basically theft.

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Ok,on April 31,2013. Me,son dang and phaly my friend, went to Jose Gonzales,which is he a sale man at Haley Toyota,he knew me very well,cause i ,son dang,bring him few customers.I’m making short story,he sold,two highlanders,one corrolla s type.the last highlander,jose Gonzales sold $37,000 out the door,original price was $39,000 and some change.So mr.Jose Gonzales give my friend discount,so I turn around and asked,mr.Jose Gonzales about the 2013 sienna van se,so I can trade my 2006 Honda pilot ex in,he said the 2013 Toyota sienna se costed about $35,000 and some change,and mr.Jose Gonzales told me my trade in worth about $9,000, for my 2006 Honda pilot,and I,son dang,saw the sign $1,250 rebate on 2013 sienna.The 2013 sienna se costed about $35,000 and some change,on the sticker price,which is the car,i deal is not on the lot.Anyway,I son dang,offer,Mr.Jose Gonzales,the Toyota sienna se $30,000 out the door with my trade in because,I thought I get the discount too so,I called my wife on the phone and told her we might have a deal,butt Mr. Jose Gonzales change his deal,He want to sale us the Toyota sienna se the same amount prices on the sticker prices tag,plus tax,title,fees,which is $35,686, plus tax,title fees.So I felt insulted,because ,Mr.Jose Gonzales give my friend a better deal,and discount on there 2013 Toyota highlander,and I’m the one who bring him customers,And I don’t get no rebate and no discount,after I did my math,I’ll never go to Toyota or buy a Toyota or send anybody to them again,cause I’m piss.I’ll tell my friend not to shop Toyota again.treat me like shit.Toyota will loose bussiness .please read my statement and opinion,on Mr.Jose Gonzales,and his crew .1(804)320-2500

20

We had purchased a 2007 Hyundai Santa Fe from Vinnie @ Day Toyota in Pleasant hills, Pa. in October.
we had bought it on a saturday, and was told that it would be washed, waxed, and detailed for our pickup on Monday. i was concerned cause when we took it for a test drive, and there was an odor inside that bothered me. they assured me they would address it. that was joke #1. their way of taking care of it was to spray some air freshner in the vehicle. it was washed, but NOT waxed! Actually when we pulled out of the lot, we had to go down and put gas in it. i thought Wow………what service ! An empty vehicle and NO smiles!
when the air freshner had wore off, the smell was back!!!!! i have allergy, and sinus probems, and was getting a headache every time i got in the vehicle. i had then decided to clean it out myself, and was not too surprised to find cheerios, m&m’s, moldy chicken nuggets, a fork, and toys under the seats.. i was furious to think they would actually sell a vehicle like that………………… this proves my point……………. the vehicle was NOT detailed. they lied!
i went to this dealer cause i was referred to them, and said they would treat me good. and be fair. We had bought an extended vehicle that cost us $1,600.00 and said we wanted bumper to bumper coverage so we would not have to worry about anything…………………….. they assured us everything would be covered. this was joke #2. A few months after driving it
i heard a noise when i turned the wheel, and when i took it in for an oil change and to get a price on new tires, they told me (the oil change store) that my tyrod, and ball joint were bad with suspension problems.
i did not get the work done there cause i had an extended warranty with a $100.00 deductible.
i took it back to the dealer where i had bought it, and they confirmed the work that needed done, but informed us the warranty company refused it cause it was “Out of warranty” and was only covered up to 50,000 miles. we had bought the vehicle with OVER 57,000 miles on it.
Basically they sold us a warranty that was already “OUT OF WARRANTY” ! why were we not informed, and offered a cheaper warranty to just cover the “Powertrain”???????
they had given us an owners manual for a Hyundai car, and NOT a “SUV”. i had to fight to get an owners manual, and wait 6 weeks to get it. (2) weeks after i got the truck, , a light burnt out and i took it back and they replaced it with an attitude, and then put gas in the vehicle, and then , and only then when i insisted on talking to a manager
there were 4 mis matched tires on the vehicle when they sold it to us, the windshield skorters are completely off, and dont even hit the windshield.. i have a broken handle in the back seat, and the inside wasnt even cleaned. there were stains on the seats.
NOW………….my check engine light is on!
They do not want to work with me and make me “HAPPY” and fix these issues.
it has been one problem after another, and. i am so sorry i walked in to this dealership

i have called a number of times to put in a complaint, and NEVER EVER got a return call.!
I am VERY MAD customer and i have all rights to be! i will NEVER recommend this dealer to anyone, and will tell everyone i come in contact with about the “POOR” service, and how we got :”RIPPED” off!.
IMy next step is to i call the Attorney General, the BBB, and the news media about this issue.
you are a very dishonest dealership and rip people off!!!!!!!!!!!!!!!!!!! . how would you like to pay for a warranty that you cant use UNLESS the motor or tranny blows up but was told differently?
Very dissatisified customer!

60

Is it normal for them to only stick out around 3inches:( I have a 71/2 foot that it barely fits on them. I was running trying to get out of the rain my foot slipped off needless to say not very happy!!!my husband cant even use them!!! please help!!! I only had my truck two months it’s my first time owning a Toyota and the runningboards were the first thing we purchase for it. very unhappy with then:( but love my Toyota!!!

40

My wife arrived at Rick Hendrick Toyota dealership, in Fayetteville, NC, for the 105,000 miles service to be performed on a 2007 Toyota Camry on April 5, 2013 at 10:30am. For the record, this was her third time bringing the car in for service. And each time, she had problems. From my wife experiences with this Service Department, I’m lead to believe this dealership tries to take advantage of customers–especially females–if you think they don’t have a clue of what is going on. The car was fine when it went in for the 105,000 miles service. The maintenance light was staying on continuously so she knew it was due. When she checked in she was asked if there was any problem, she informed him about the service maintenance light staying on.
After checking in at the appointed time (10:30am) she caught a ride to the mall provided by dealer’s courtesy shuttle. The service advisor–Darren McDonald–was to keep her inform by phone and not to do any other work without contacting her. When she was at the mall, she never received a called. And when she called, she wasn’t able to get through to Darren but she did leave a message. Upon arriving back at the dealership, she noticed the car wasn’t ready. When inquiring about the status of the vehicle, no one could provide a clear cut answer. Well, to make a long story short, she was told the car needed a new oil pan. This was due to the threads in the oil pan being stripped.
Doing my conversation the next morning with the Service Manager, Ray Phillips, He basically told me that problem like that is normal for todays’ automobiles. He says the materials are much lighter and wears out quicker. So you tell me, with todays’ cars requiring less oil changes (my car every 5,000 compared to 3,000 in the past) that an oil pan can’t withstand 20 oil changes. Even though this was a 105,000 miles service, the mileage on the vehicle was less than 104,000. I’m not the smartest guy in the world but I think Toyota makes a much better quality automobile than that. With that being stated, Toyota would have been out-of-business a long time ago. It seems like a cover up–maybe I’m wrong–but I doubt it. Generally, threads should never wear out on a drain plug or oil pan. Stripped oil pans are usually caused by: Over tightening the drain plug and/or cross-threading. Another point I like to make. Why replace the oil pan? Why not tap out the stripped hole to the next oversize and replace the drain plug with an oversize plug. Please excuse me…I forgot, your Service Department is where the dealership generates most of their income, so you have to keep the money flowing “By-Any-Means-Necessary”. During our conversation, Mr. Phillips, stated that he noticed the car been serviced there about 19 times. With that being facts, if your dealership was the one performing the oil changes over a prolonged period of time, the dealer should be responsible for the damaged oil pan threads. I have NEVER had a stripped oil pan, either by changing my own or having someone else performed the service. Then they had the nerves to present my wife with a bill for $550.00 for repairs. It was only when she balked at paying, when Mr. Phillips waived the payment. Now, you want to act like you done us a favor. I thought Rick Hendricks Toyota was more customer oriented than what they showed on this visit and two other visits that my wife have made…which I’m not going to discussed.
In the game of Baseball…three strikes and you are out. I’m in the market for a new automobile but due to unpleasant service provided by this Service Department, Rick Hendrick Toyota of Fayetteville, North Carolina has struck out with us. I will be taking my business somewhere else. In addition, this recent experience might be of interest to the rest of the local community—especially the Military community who is the backbone of this area. By the way, I’m a part of the latter…Retired and DOD Contractor employee. I wonder about how many Military members’ spouses have been taken advantage of or the Elderly who is very vulnerable. I have a feeling if I forward this on to the leadership of Ft. Bragg and Pope Army Air Field, they’ll be more than a little interested for the reason that so many personnel and their family visits this dealership on a daily basis.
I’ve always been told, “Honesty is the Best Policy”, but I think those guys play by a different rule. One other thing, don’t insult people intellect by telling them anything and expect the individual to take with no question ask. As mentioned before, the service appointment time was scheduled at 10:30am. Why was the car kept there for eight hours (until 6:30pm)? Was this some type of strong arm tactic…we have your car and you don’t have no other choice but to comply. I’m talking to the guys. Would you want your wife or significant other to go through this? And if it did happen, would you take it laying down or voiced your concerns? The bottom line is, I don’t like how things went down and I’

40

I had my fuel enjecters cleaned which I thought they were fixing them . This was Sept . 4 , 2012 , Now I have a problem . My gas gage is not working . I thought they changed the fuel injuctors , but they just cleaned them I paid $159.00 which I think is crazy for them to just be flushed . I could of bought something myself . I was under the impression that my fuel injecters were changed . I have a 2008 prius that I got Sept 2010 . I had to pay $400.00 for a battery and took in for the recalls . I was told I have to pay $115.00 for a diagnostic test which will be charged to me if what they find is not under warrenty . Or if the work they did is not the problem . I think that’s a bunch of crap . They just did a diagnostic test when I took it in to get the recalls done can'[t they go by that . I can’t afford to pay anymore money on this car . I am so upset that this can’t be resolved . What the heck is the warranty for if I have to pay for the diagnostic , I;m coccidering takeing it back and trading it with some other dealer . Money , money , money is all you want from ppl . I should of been told that it was just a flushing , I could of did that myself and saved myself $159.00 . I don’t even want the car anymore . I had the car 2 yrs and had to get a new battery . What kind of cars are you guys sellling . I’m sure they knew it would need to be replaced soon . Does your company sell half ass fixed used cars . I was very happy with this car now I have all these things going on and have only had the car 3 yrs . Sept . 2013 . Can someone please call me . Thank you Rosemary Soto 909-889-5208 or 909-252-0717 .

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In your ad on tv in fort smith ar tv area the ad says we make them better. Well if you look close at the ad a hand wipes the side of a truck showing your logo on the drivers front fender . The paint job is. orange peeled around the logo that is not better by no means . I fi. rst thought was if you can’t get the paint job right then what else is wrong .that stopped me from buying one this year. Instead I went with. A chevy. truckyou might want to look at your ad and see for your self. Truck coming off the assembly line looking like that lost a sale for your company . Sorry about that but I notice everything. Bob winecoff paris ar 1 479 847 0652 I would like a replay. But don’t expet one

20

I brought a new 2011 Toyota Tacoma in 2011 from Danville Toyota in Danville, VA. I have been having problems with the brakes every since day one. I have taken the truck back to the dealership at lease 3 to 4 times. They have replaced all the brakes and rodory as well. I am still having issues. They can’t get the brake issue resolve. This need to be place on the lemon law. I am try of taking it back and forwad to the shop for repairs. I have not enjoyed my new truck yet. When you paid as much as I did for a new truck, you should enjoy it. I am so try of this problem. The brakes are grinding and virbrating, and they smell as well. Toyota should take this truck. I am afraid that I will be having trouble withthe brakes forever long after the warranty has completed. Please respond as soon as possible. I have been patient long enough. Thanks, Dexter H. Miller

40

I own a Toyota Rav4, with 22000 miles. I went out to start the car and it made a horrible noise like a rod was knocking. I turned if off and called my husband and he told me not to try to start it again. When he came home we tried to start it and it would not start. He checked the oil and everything he knew how to check and we tried to start it again. It sounded really sluggish when we tried to start it but it finally started, but made that horrible sound again and thick smoke came out of the tailpipe.

We call Don Ringler Toyota in Temple Texas and they told us to have it towed in where they could check it out. The service dept. originally told us it had something to do with the cam. The dealership kept it all day and then told us to come pick it up. When we started it, it still made this horrible sound for about 10 or 15 seconds, then stopped making the sound. The Service Dept. at Don Ringler Toyota told us that the car is supposed to make this sound when it is first started. We have had the car for a year and it has NEVER made this sound.

We were told that when the car is first started it has to have time for the oil to get up into the engine so that is what is causing the sound. Personally this sound like a BS answer. The car has a problem and the dealership doesnt know what it is. I have owned several cars over the years and its NOT normal for a car to make a sound like a rod is knocking when you first start it. Now the dealership tells me that I have to pay the towing charge since they couldnt find anything wrong with the vehicle.

This is unfair because there is definately something wrong with the car. I am not a mechanic, but at the same time I am not a idiot. I would think that a company with the reputation of Toyota would find what the problem is and fix it and pay for the towing since they are the ones that told me to have it towed in. The car still makes a sound like a rod is knocking when I first start the vehicle, but the sound does stop after a few seconds.

No matter what anyone says, this is not normal for the operation of any vehicle. I dont know what the problem is, as I said I am not a mechanic, but I do know there is a problem. I would appreciate if if someone could get back with me on this and tell me what my next step should be. Thanks Melinda Murray

20

Although I find it an unpleasant task, I feel that I must bring to your attention a couple of issues occurred with your representative working the evening of 3/15/2013 at your Ensley Store Toyota. I have purchased several Toyota vehicles including one on 3/15/13. I’m not upset but disappointed. Up until this year I’ve had a good experience with every Toyota I’ve purchased.

I have never had a salesman refuse to take an offer to management and have never been given the incorrect payment for a vehicle based on price and interest rate. These things happened to my wife and me on 3/15/2013. The negotiations process began with dealer m making an offer we made a counter offer then this happen. The salesman refused to take an offer to the Manager for a vehicle. His Words “you ask him”.

Then begin to state he wouldn’t lose a deal over 100.00. He would give us the money out his pocket, once my wife stressed that 100.00 was a lot of money to us. Then he stated he accepted the offer, but until that comment we were confused. After the acceptance of the offer we completed the deal.

He returned with numbers for the deal total amount financed 23,700 at 2.95 for 72 months with a payment of 376.00 and a 1.9 percent finance offer for 60 months with an additional 1000 added to vehicle also. I took the 72 month option. The monthly payment he stated was incorrect it should have been 359.56. Then, I went to finance with Russ with the understanding payment was 376 for 72 months.

I was offered an extended warranty and the new payment would be 394.00. I accepted the offer believing it was approximately an additional 20.00 a month and the cost of warranty an estimated 1400.00. I firmly believe it was on purpose to encourage me to purchase the warranty. I take responsibility for not reading my contract completely before signing. However, concerning sales representative actions with my spouse and I during the negotiations process were unprofessional, and an unwarranted under the circumstances.

The incorrect monthly payment I found also very misleading and unethical. Presently, I hope my experience is not the norm for your dealership. I feel obligated to send this letter to your corporate office. I don’t want anyone else to experience the attitude, but importantly be taken advantage of by trusting your accounting. I’m not upset but disappointed. Up until this year I’ve had a good experience with every Toyota I’ve purchased.

20

I have a toyota 4 runner sport edition 2005, my toyota is in good condition, but I very upset when I see the dash completely cracked and I don’t have money to buy new one. I believe that the Company Toyota have to repair my car because they use a bad material for manufacture the dash. If somebody can help, do now , please.

Otilio
San juan, puerto rico
usa.

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To Toyota, My Name is Ben Buse, I purchased my kluger in dec 2010 from a Sydney dealership. The car was always serviced by Toyota with full log book history! Being one reason I bought the car! I also purchased an extended warranty to go with it as the original one was to expire shortly!

Within a year of owning the car it developed a suspect (rattle on start up) and when I asked about it on the next Toyota service the mechanic said he could find the problem! This went on for the next few services until with my persistence the Toyota mechanic herd the noise, diagnosed as a VVti issue common with these engines!

As I have always had the car serviced on time and kms by Toyota I was very disappointed to find out that the issue was not covered under my warranty or extended warranty! After consulting with Mike Carney Toyota in Townsville they said to me that I would still have to bare all the labour costs amounting to $5700.

The car has only just reached 60000 km and as I bought this car for a family veh and planned to have it for many years, I feel through no fault of my own I have been delt an unfair hand with this vehicial.I feel that Toyota Australia should cover all expenses in fixing this Veh as I have always got every service done by Toyota and the Veh fault is obviously a design problem!

20

I had my first service for my 2012 prius plug in and experienced ANOTHER SERVICE DEPT. being dishonest. I used to own a honda hybrid civic and brought it to service to have oil change and tire rotation. I removed front valve covers from tires to make sure they did it. When I picked up car sure enough, they said they did and noted it on service form that it was, but lied and didnt. do it. I complained and they gave me the same old bs that. sorry we’ll do it now and they gave me a free oil change. I figured they cant be trusted and went to different dealer for service from then on.

Lo and behold i buy the prius and I do the same thing, remove valve covers. Wait an hour and a half pick up car and go home. I check valve covers and sure enough they didnt rotate tires like they said and marked off on sheet. I had to drive all the way back , they apolgized and I watched them do it. Imagine how many times they dont get caught. Please reply to this email

40

Am unable to repair the frame of my 1997 4-Runner (Limited Edition). The Frame is completely rusted through in 4 locations, and has been deemed unsafe to drive! The private service/repairmen have questioned why the steel on such a well mainted vehicle would be so damaged. (NOTE: The body, engine, & interior are in good shape). I live in a remote area where a 4-wheel drive is a requirement, and in my case, a medical necessity to maintain cancer treatmenta. I CAN NOT: Afford a loss of $4.5 – $5,000 / Do without a 4xwheel drive / Afford another vehicle. [Owned 12-13 yrs / hwy use only / vin# -JT3HN86R5VO115911 999 / Originally purchased- Fannin’s Toyota, Flatwoods- KY (now) Ashland, KY 41101. I JUST WANT TO FIX MY 4-RUNNER…..PLEASE HELP!!

40

On 12/26/12 my daughter was in an accident with our 2013 Toyota Corolla and her seatbelt never locked nor did the airbags deploy. As a result she was thrown forward and her head hit the rear view mirror, her left hanf smashed into to airvent over the radio. She fractured her hand and tore the ligement in that hand also. She was not a fault for the accident the other driver was. She was hit in the right front passanger side, causing $5550.00 in damaged just to the car, this does not inclued the medical damages to her. I believe that this is a huge safety concern and should be addressed. I can be reached at 978-360-5144 Robin or by email grandmummie43@yahoo.com

Thank you

40

I own a 2008 Toyota Camry has only 40000 miles is burning oil. Found out the car burning oil in late 2011, and went to San Francisco Toyota dealer try to fix it . They test the car almost a year and the result is burning oil . They told me is already fix the problem. Oil Chang done in the dealer. Now I find out the car still burning oil and went back to the dealer . They told me every 1200 miles burning one quart oil is normal. The car only fill with only 4 quart engine oil . They told me can change oil every 5000 miles. That doesn’t sound right. But my car warranty only has 5 years with 60000 miles. The warranty will end soon. How can I get my engine fix under the warranty period.

20

Car salesmen sold me a 49000 vehicle and left me in the cold with no keys to new vehicle no tag and dealership closed doors to dealership. Had to catch the mechanic that was leaving to catch the salesmen. Then nobody helped me retreive belongings from my trade. I Drove over 300 miles to buy this vehicle and 300 miles home. Then I made a complaint over the phone went back five days later with my wife(bi-racial couple) and six year old and was refused service or the help from a manager. The salemen David Linzy(vicksburg toyota) the verbly attaked me with curse words in front of our 6 year old and charged me phisically as I walked outside of the building. The other salesmen restrained the associate in front of me and my family. I paid for taxes and tags on 12/12/12 and todays date is 1/4/2013 I was given a seven day tag and had to wait and make several complaints to get another which has expired and was told i would receive one within seven to ten days.This plate still has not arrived and the associate also threatend to have me and my family followed and run off the road . Charges were filed with vicksburg city police. The police also gave us a friendly escort since the dealership representative new we were from out of state and notified us we would be followed and run off the road. Not sure of the dealerships screening methods of who they hire or even who they deal with or if they even care about any of there customers so far we have been treated with no respect at all or well being for my family.My six year old started crying and my wife and I feel very unsafe by the methods that took place at Vicsburg toyota..

20

Marietta Toyota had the audacity to charge me $316 to change an $8 gasket. The process took no more than 1 hour. When I complained to management, I received a curt, irritated response from a robot-like person who said, “We charge a flat rate for the repair. It has nothing to do with the cost of the part.” What nonsense! How on earth can a $316 charge be justified for something that took a maximum of 1 hour. This is totally outrageous, and everyone should know how Marietta Toyota rips you off and then gets irritated when you challenge their disrespect for customers.

20

I have Toyota fortuner and I got my car repair from globe Toyota Mohali near Chandigarh punjab after taking the delivery of my vehicle i came to know that parts replaced during repair are customer property but when contacted dealer next day I shocked to hear that the dealer has sold out my parts (amounting Rs 15000) in the market. After giving me assurance by dealer to compancate me neither I lodged a complaint against dealer nor taken any other legal action. Now I realise to be cheated by Toyota dealer which is not appreciated as part of great Toyota co. As I have to move to court for justice

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I’ve purchased my Toyota Rush 1.5G A/T (Register No:- SA 8188) in year Nov. 2011 from Toyota sales centre (Harapan Memang Sdn Bhd) in Kolombong, Kota Kinabalu, Sabah. I’ve religiously follow the Maintenance schedule as stated by Toyota. During my first maintenance i sent to UMW maintenance centre which located at Inanam, Kota Kinabalu.

Second weeks after my first maintenance and my neighbour have notice that My Rush have some oil dripping off from underneath of the car. Thereafter, I brought the car back to UMW for further inspection but at the same time they also found the Exhaust-pipe leakage (hole) but it has been fixed and it was very satisfied.

Out of Sudden, I’ve heard some noise coming out from the gear box last two months ago, and i just simply brought my car to one of the workshop which near by to my house for inspection just want to clarify that I might be wrong. After the inspection and test drive by the workshop mechanic and surprisingly the mechanic also complaint about the same noise as what i heard.

Thereafter, I brought my car back to UMW Service Centre for complaining about the noise and they told me that they will look into it and go for further inspection. When i collected the car
and they said no problem with the gear box but when i drove the car out from the service centre and heard the same noise were still there. I called them and told them why the noise is still there, but they said its like that. So i got no choice to drive the car away with the noise and hope it’s will be alright.

After few days and i hear the noise getting worst and worst. So I brought the car back to UMW Service Centre again & again to complaint the same problem but they just ignore me and told me that no problem with the gear box and it,s like that. It’s meant the Mechanic in UMW Service Centre unable to hear the noise and to rectify the problem.

During the purchased of the car, there is an express and implied the warranty that the car is suppose to be of merchantable quality and fit to purpose and that i am eligible for free services and any replacement of parts if it is manufacturing defect.

I hope you can help me in this matter because from my point of view. Toyota should take this seriously for the such character and behavior of the maintenance team. And appreciated if Toyota can call me (+6016 88100633)for the further inspection & repair of my car before too late.

60

i have had this car for about a year(2008 toyota camry) and i have just lost my fourth hub cap.. this is ridiculous..two of the four hubcaps have cost me $40 each and other two really used have cost me $25 each..total of $130 plus.. i have been to at least eight hub cap dealers and they all say the same…they say if they had 1000 2008 toyota camry hubcaps they would sell them out immediately beca use they all say they ha ve never seen a car like this that cant keep hub caps on…

this was expensive used car and i definitely feel i should be re imbursed for these hub caps.. i will probably be ignored but believe me i will stay on this if i dont get somewhat re imbursed. it appears that i will try to spend more money this time to find another cars hub caps to put on so as i dont go to thepoor house putting on these stupid hubcaps..

i am 71 years old and believe me i have never been this upset over car problem like this.. nobody has a solution..hard to believe but true i will never but another toyota due to this horrendous hub cap problem.. again if i am not contacted and given some type of re imbursement this will be pursued through the better business problem.. from what i have heard it appears you people dont care as i dont see any recall on this…totaly lost what to do..

thank you very upset 2008 toyota camry owner.. i guess if i dont hear from you i guess you people will be happy to see a competitors hub caps on the toyota cars… UNBELIEVABLE

40

I would like to present you with my case, as I have not been able to solve it locally. In view of the good reputation of the Toyota brand, we bought (through a leasing plan proposed at the dealership) two Toyota vehicles, a 2009 Rav-4 sport, and a 2009 top of the line Camry XLE. We even bought an extended warranty plan for both cars, expecting to stay with the brand.We had issues with both vehicles.

1. The most serious issues are with the Camry (serial number 4T1BK46KX9U583164). At the time of the first service we reported problems with the air conditioned, which smelled bad (health issue, probably due to mold growth) and didn’t cool properly, and with the vehicle’s acceleration, as it pulled the steering wheel and the car towards one or the other side (mainly to the left) upon accelerating.

This has been also a security issue, as in emergency situations the response of the vehicle is not what one would expect. It also had a problem with the stereo, in which the push buttons didn’t work sometimes. They told us they were going to take care of it, the car was at the dealer for more than two months (I have proof of the car’s reception and the service’s invoice), and they charged for the regular service but didn’t fix anything, saying they couldn’t find any problem. We have been reporting the same issues every time it goes to service; they didn’t fix anything but the stereo, which they told us it was changed.

The other issues were not addressed properly, as one would expect from Toyota. However, still keeping in mind the great Toyota philosophy and quality, we were patient, hoping they would solve the problems at some point.

They only told us several other things that must be fixed, like the brakes more than one time, the tires (which we changed having the car a low mileage) and the wheels’ alignment, which we did every time they told us to. Of course, they charged for this telling it was normal wear and tear. But the problems persisted, and they told us that they were supported by Toyota Mexico.

Seeing that the dealer wasn’t going to solve the issues, we called Toyota Mexico’s headquarters, when the car was at the dealer for service to the same issues, and they asked us to be patient and to give them one last opportunity to fix the problems and if they didn’t, they would provide us with another solution. They didn’t fix the problem, but they charged us for some other issues that they said were necessary to fix and were not covered by the warranty.

They even didn’t seal the service booklet as they should. Then, we have been calling Toyota’s offices with a very poor response, and a few days ago (03/20/12) we found that they had unilaterally closed the case and that they wouldn’t do anything else, even not listening to us.

Also, during this process (Collecting info for Toyota Mexico) we have found two very serious issues: a. The car was made in 04/08 and sold to us in 02/09 as a new 2009 model.

b. It was actually used as a demo car, (this is stated in the invoice they gave to the leasing company, that hold the invoice until the car was fully paid, but not in the documents they gave us and was not informed to us); they told us that the low mileage that it had was because an executive from the dealership used it for a little while as his car was fixed, so they would give us a discount. We consider all of these very serious issues that do not go with Toyota’s guiding principles.

We understand that we have a lemon car, which happens sometimes. However, we can´t understand Toyota Mexico’s response and lack of customer support. Maybe the persons we reached at Toyota Mexico didn’t have the authority to solve the problem. We certainly expect a proper response from Toyota, as you would have in USA or Japan.

Please note that it is a single family car, always (from the moment it was pulled out of the dealer) has been used by my family, mainly my wife and myself. It has around 34,000 km only. Every service, tax and any other expenses have been paid by us, through our company.

Regrettably, they do not seem to want to arrive to a friendly solution, as you would probably do in Japan or USA, so they are forcing me to start a lawsuit, and go public, which will make us, and Toyota, incur in more expenses. As a last non judicial resort I write to you requesting your assistance to solve this problem.

20

March 20, 2012. Toyota Motor Sales, U.S.A., Inc. 19001 South western Ave. Dept. WC11. Torrance, CA 90501. Dear Toyota Motors: Your service department has been unable to properly add the correct oil filler to my car, and I need your help to resolve the situation.

On March 10, 2012 I dropped off my car, a Toyota Camry 2004, to have oil change preform on my car include with having the fitter replaced. When I picked up the car, I was assured by the employees that it was in complete working order, over the pass days I notice that there was oil stains on my driving way and on the road (pictures attach).

My pass visits I when the oil fitter that was added to my car it was always the wrong sizes and the oil with leak out of my car while I am driving and also when my car is park. I have my car for over 3 years and I have always taken my car to the dealer for my oil changes and have run into this problem before and was told that a note with be place on the computer so that the correct information will reflex for future visit, however the problem still continues.

When I took the car back for correction and ask to speak with the service manager, who told me, “That there was no way that mistake can happen” I told him that it have happen in the pass and there was one employee (Robert) who was formula with this issues, but was off on that day.

I’m certainly not happy, and I expect your dealership to know how to fix the car properly. I’ve paid to have the service completed and I was not satisfied due to the fact that the problem keeps repeating itself, and I’m in fear that the wrong oil fitter will affect my car performance in the years to come.

I expect three things,

1) Prompt Inspection and repair of my car engine at no additional cost to me
2) A free rental car for my use while my car is in the shop
3) An apology from your dealership for the continuous inaccuracy problem of my car

Your company’s lack of service and professionalism is unacceptable to me.

60

Don’t Buy a Toyota! In November of 2010 I bought a Brand new Toyota Rav4, looking at the market at that time I thought it was the best buy. I picked up the car from Toyota in Ontario Canada and drove it to my house to Toronto. While driving it on the highway I noticed that it was pulling to the left and that there was a light wubble to it. Since Mississauga Toyta Dealer is the cloeset dealer to my house now I decided to take it there to get this problem fixed. I was told that the tires were new and that this problem would fix itself. All they did was rotate the tires from front to back.

The pull to the left problem while driving wasn’t as bad bad once they did the rotation but the wubble was still there. I was told that once the tires even out it would all go away. Here I am today it is January 23/2012 my Toyata Rav4 still pulls to the left even with different tires and rims(winter) and the wubble is there. Let me tell you the aggrevation/stress and the time that I wasted dealing with this problem I would never buy a Toyota again!

First let me tell you that Toyota does not care, I have never dealt with a company that has worst people/ customer service ever and I worked for the biggest telecomunication giant in Canada for four year BELL. I must have been at the dealership with this problem about five times leaving the car there for few days. They the technicians/shop foreman know that the problem is there but they don’t know how to fix it. They have contacted Toyota Canada for technical assistance but they have done nothing to help!. I

have made numerous of calls to Toyota Canada at least 15 at this point and got nowhere. They will tell you that a manager will contact you back within seven to ten days but they never do. And once that I actually got a call from a so called Manager, hard to believe her name, she said that she will look into it and I have never spoken to her again. I cant believe that Toyota a big company that prides itself for being the best would put its customers through so much aggrevation, you would expect that finally when you buy a new car you will be problem free for at least a few years, well let me tell you this don’t buy a Toyota its not worth all this stress.

20

I recently acquired a new 2011 RAV-4 Limited from a North Alabama Toyota dealership who was, and has been, very helpful, and they gave me a quite reasonable deal on the purchase. I deliberately selected the equipment options based on the primary driver being my wife. She has undergone several back and hip surgeries and is not unable to change to a spare tire in the event of a flat tire. Accordingly, the vehicle did not come with any spare tire, but was equipped with Bridgestone Dueler H/L 400, 235-55-R18 Run Flat Tires. Theoretically this set-up would allow the vehicle to be driven at up to about 50 mph for around 100 miles in order to get my wife safely to a repair location, etc.

Here comes the “rub”: At the time I bought the vehicle, nobody mentioned there may be an issue with getting the tires repaired (if they were punctured. Especially, there was no indication that the tires may be impossible to find if you ever needed to replace one! Unfortunately, we just had the inevitable flat on the RAV-4 and have now been told by another local Toyota service department that it should not repaired for safety reasons. This advice was confirmed by the purchase dealership service department and other “Run Flat Certified” tire repair facilities in the area. The idea that I’d have to purchase a new tire every time I get a flat (not to mention it would be considerably more expensive than a similar non-run flat model) was disturbing enough.

But I then found to my utter amazement that a matching brand/size run flat tire is essentially not available for any price until a month or more down the road (and nobody can even promise that). The Bridgestone tires are apparently on back order from the factory and no source I, or the local Toyota dealerships can find, has any in stock! I find it totally unbelievable and unacceptable that any supposedly reputable company like Toyota would be selling vehicles equipped with tires that can’t be repaired (or at least replaced) in short order. Neither the area Toyota dealerships, the local, or on-line tire sales/repair facilities I’ve spoken to has offered any hope other than they’ll be glad to install the tire for me if I can find one sooner than they can get one.

My only recourse seems to be to let my new vehicle sit on a jack for one or two months, or to purchase a non-run flat tire (at considerable expense) that I don’t wan’t as an interim fix until I can find buy another run flat. Then I guess I’ll just start the whole nightmare all over again with the next flat tire! I know this is not just a Toyota issue, but I think a company with their resources should have come up with a solution to this issue other than just wringing their hands and apologizing..even the offer of a loaner vehicle would have helped!

I’ve owned five Toyotas over the years (four bought new) and I’ve recommended Toyotas to others who’ve ended up buying them as recently as a couple of months ago. This situation is just a bridge too far however, and I can say with certainty that the buying and recommending days are never going to happen again!!?

20

sub: (complaint regarding damage in the bolt of back tyre in toyota innova car) VEHICLE NO: TN 57L 2604. I am very disappointed in registering a major complaint against Toyota innova. the complaint is regarding unexpected damage caused to bolts of the back Tyre of innova car while the car was in motion at the speed of 40km per hour so that i was able to control the car otherwise it would have caused an accident .The nature of damage was to the to Tyre which came out of rim and caused severe damaged to car. Adding to the point that after ten days of service completion that is exactly on 6.1.12 and also km ran after service was only 1391km.

I request you to give me an immediate remedy for the above cause or I will use all the legal procedures to regain my rights. I believe that Toyota is a high quality auto and don’t think that I should have to put up with problems in the back tyre like bolts etc. Severe damage came from this and a near death experience, not something I would like to remember when I think back on car driving at only a speed of 40km per hour.

40

I purchased a Brand New Toyota Avalon Limited from Lou Fusz Toyota in St. Louis, Missouri in July 2007. Paid full asking price and few months down the road I was hearing a poping noise from the Roof. I made the complaint to Dealer about the noise and they informed me that Factory Missed putting insulating between the roof and the liner and they agreed to replace the insulation. After replacing the insulation my liner keeps popping out I have taken my automobile 4 times to dealer and now they are say they will have to replace the liner and I may have to pay for it.

It clearly shows the workmanship at the dealership that they can’t remove and replace the liner in one visit. Every time I have taken my automobile to them, either I had to arrange for a rental car or wait there for hours to get the same shoddy work done. As any one knows the Liner is not a mechanincal part of the automobile and there is no wear and tear on that part. I am extremely frustrated and disappointed with the dealership and afraid if my autobile will get back my vehicle in worst condition after the repair. I can’t trust any of the worker at dealerships.

60

On Oct 8th I took my Rav4 to my dealership to have a leaking rear hatch seal fixed. I bought the car in March 2010 and it leaked right away but I forgot to tell the dealer about it (out of sight-out of mind). When I took my car in for the 15,000 mile checkup I told them about the leak and was told that it should be under warrenty. They called back to tell me that they were going to charge me $200 dollars to fix it because the service manager said there was some dirt around the seal and that the warrenty was void. He than told me to call the Toyota complaint number if I didn’t like his response.

That same day i did call and was told that the customer relations person at the dealership would call me in 3 business days. Well two weeks have gone by and still no call. I called your complaint dept again today (10/21) and was told that my dealership responded to them and that they agreed with my dealership. It seems that i have no arbitrary rights at all. I than called my dealer to talk to customer relations and was told to talk to the same service manager that I have the problem with because he is customer relations. I feel that I am chasing my tail. This was the same guy that told me to call customer complaints in the first place.

All he had to do was tell me that he had the final word, instead he sent me on a wild goose chase that led me right back to him. I always thought Toyota was a reputable company. This is my first Toyota and my last Toyota if this is how you run your business. I am deeply disapointed in your approach to settle a disagreement as well as your customer complaint department for giving me the run around. Is there anyone at Toyota who cares about the customer, and do I have any recourse in this matter.

Very UNHAPPY customer

40

The dealership says they can’t fix the problem until it happens. I said,” if I leave it here all night, unlocked in your garage, and it’s locked in the morning and doesn’t respond to the remote, what will you do?” Dealership rep told me he didn’t know. He’d probably call Toyota. Why can’t he call now and describe the problem? Do I have to wait to have it towed to the dealership and be late for work? Why can’t the problem be researched now? I would hope someone in the company may be a little smarter than he is.

40

I recently ran into an unexpected problem with my 2005 Toyota 4Runner. The car was pulling to the left when I stepped on the brakes. It turns out the plate that attaches the front wheel to the frame had broken off due to rust, the wheel wobbled and could have collapsed under the car if I had sharply stepped on the brakes in a left turn. Bill Walsh Toyota (Ottawa, Illinois) had the rusted frame parts cut out and replaced/re-welded. I was not happy that my frame had rusted this severely but accepted the repairs. Both Dan and Laurie in Maintenence were very helpful and kept me informed of the repairs.

About two-three weeks later I noticed a squeaking noise and a stiffness when turning the wheels, almost if it “locked-up” in the turn. Another return to the Toyota dealer…..it turns out the Bushings that the “Certified” mechanic at Bill Walsh Toyota(Ottawa,IL) had installed were installed UPSIDE DOWN. My car is now in the shop… again. I no longer trust my vehicle, nor do I trust the mechanical work done by the Toyota dealer. I am frustrated.

40

On April 11 I took my wife and I’s 2004 toyota camry to Crown Toyota dealer for a noise in the engine and to my surprise I was told that we needed new water pump. As our car a 2004 toyota with mainly in town driving I was shocked with only 55,534 miles on it was told your warranty was has exspired. We have had over years a corrola, 1983 camry, 1986 camry, 1993 camry, 1996 camry, 2004 camry. We have never had a water pump break down. All the cars I have listed except the 2004 had 90,000 miles or more 1983 camry 130,000 miles, 1986 camry had over 220,000 miles on it. It costs us over 607 dollers to replace water pump,flush and new coolant.

What is wrong with this engine? If this is the end to Toyota’s Quality then we will look at the domestic cars because we cannot depend on toyota’s any more!

40

I have a 2005 Toyota sienna LE with a milage of 47000 miles. This van is kept in the garage when not in use. I live here in Florence sc. About a month and a half ago I noticed a 2inches crack on the center dashboard and now it is about 12 inches. I went to toyota dealer here in florence and said there is nothing they can do about in because the warranty is over, 30000 miles is over. They said it will cost me about $700-800 labor and the dashboard is $ 800-1000. Will any dashboard should cracked easily even if it kept in the garage? Or is this sub standard material use by Toyota. I have read some forum and it looks like it is common in 2004-2005 model.

They don’t even offer me a discount or at least free labor. I’m finish paying for this van this month and planning to buy 4 runner but this incident made ma change my mind.

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