Toyota Complaints Continued... (Page 5)316+ reviews added so far. Upset? Call Toyota corporate: 1-800-331-4331
I bought a Toyota car new from Toyota Bury greater Manchester UK. But they sold me the damage right off car one of the sale manager and the sale man I am complaining about. I did not know when I bought the car but when my wife had a accident then we found out the car was damage and sold to me as new once I spoke to Toyota bury but they refusing. Respectfully Dear /Madam I want you to solve my problem.
Or I will be forced in to courts and to the Law to achieve my rights. I request to the Toyota UK high official to solve my ease my pain. respectfully members I will have to go to the media and most respected Law in UK. My car reg MA08 HSZ Toyota Yaris.
Recently had a flat battery and didn't have the code needed to reprogramme the audio system,went to Toyota wyoming nsw service centre and was told the cost would be $60 because if was an hour job.i made a booking and presented to said centre where a lovely chap from Toyota reprogrammed the audio system in under one minute at no cost to myself. Please give me an explanation why I was quoted one hour billing for a job taking less than 60 seconds.
I purchased a brand new Toyota RAV from an Oak Lawn Toyota dealership in 2006. Although it's been maintained by the dealership, it has consistently incurred major and suspicious problems. I believe it was either assembled incorrectly, or possibly Toyota is cutting corners in materials and putting out problematic substandard vehicles, or Oak Lawn Toyota is lying about the problems and the costs. In the last couple of years, I was told this vehicle needed $1400 worth of pollution control equipment including an $800 canister.
I was also told that it needed a $300 windshield wiper motor because when you shut the wipers down, they will not fold completely. And today, I was told that it needs a $2500 repair to fix a dial on the dashboard that freezes and will not turn properly to allow the airflow to come from the defroster, the windshield, the floor etc. However, as you drive, the air flow changes and the dial will free up. They "fixed" it twice for $100/pop but the problem has persisted.
Now it needs a $2500 repair??? These are not normal problems for a vehicle. I've done regular oil changes, mileage maintenance, brakes, etc. The vehicle has also had numerous recalls that have been repaired since I purchased it. There is something wrong with this vehicle, something wrong with the dealership and/or something wrong with Toyota Corporation. How could a 2006 need close to $4500 in repairs? And none of them from the engine??? The vehicle has never been in an accident and like I said, has been maintained by the dealership. I want this latest "problem" researched. This sounds like it should be a recall issue. Even the dealership cannot explain it and said it's rare.
I am writing this complaint to Toyota in place of my Cousin Cindy who owns a ...2003 Toyota Sequoia V8... It is about the DOOR HANLDLES on the Car...I was told by a Service man at Toyota to write in this complaint...So far ALL of her handles EXCEPT ONE ...just Crack off and brake as you open the door from the inside. BUT, Also the Handle on the HATCH BACK broke too...she got that one replaced First...She has had then replaced all but 1 (I think).
They are expensive to replace...ANYWAY. I am writing to see if she can BE REIMBURSED for this... PLEASE LET ME KNOW in any kind of way if she can be REIBURSED FOR THIS...The Tech. at Toyota even went so far as to say that he has known of OTHER cars just like hers that this happened too. I will be waiting to hear from you.
I can't believe Toyota would not stand behind a product like this, it really worries me that they would know about a broken hatch problem, but choose not to fix their models like this. If you know any HELP please let me know asap, so I can fix the defects soon.
On April 15, 2013 while parking my 2003 Toyota Highlander, all of a sudden my car accelerated while shifting from reverse to drive while I was parking. Suddenly my car took off with the engine full speed to red line on the tachometer in a space of four feet it jumped the parking block and smashed into the center block wall with my foot on the brake. To repair my car the cost was $2000.00. This was the second time this happened, first time no damages.
I have contacted the dealer and had the car checked on four different occasions. I realize that this is just an estimate on the mileage sticker. But as I told you on my original message. I was getting 47/48 up to 52 mp as late as last Oct. now I get 37.5 latest reading, town driving, only one person in the vehicle, no extra weight What I am saying to you is that this not an acceptable difference in gas mileage. Oh by the way, when I came to AZ from In inOct, the car was fully loaded and I averaged 51mpg.
What I am asking for is some insight as to who can fix this problem, or what can be done. as I stated, I am ready to put a placard in the window telling people that Toyota makes false claims about gas mileage. Sent from my iPad G On May 6, 2013, at 3:05 PM, "Ask Toyota" wrote: Recently you contacted Toyota. Below is a summary of your contact message and our response. Thank you for allowing us to be of service to you. Subject Mileage Discussion Thread Response Via Email (Thomas Morita) 05/06/2013 03:05 PM Dear Violet Sella, Thank you for contacting us. We apologize for the concerns you are experiencing Each new vehicle sold in the U.S. has EPA fuel mileage estimates printed on the Monroney label (window sticker) for comparison purposes only.
Please bear in mind that fuel economy estimates listed on the vehicle sticker are derived from the testing methodology dictated by the Environmental Protection Agency (EPA). EPA estimates are a useful tool for comparing different vehicles but may not accurately predict the average fuel economy you will get, which will vary greatly from one owner to another. Fuel economy is influenced by many factors including, but not limited to, the speed the vehicle is driven, any excess weight in/on the vehicle, excessive idling , etc.
For more information please click here. If you feel that there is a mechanical concern with your vehicle, we would encourage you to contact the Service Department at your local Toyota dealer where your vehicle can receive expert service from Toyota technicians. Thank you again for bringing your concerns to our attention.
We have documented our email corresondence under case reference number 1305062202. Sincerely, Thomas Morita Toyota Customer Experience Customer By Web Form (Violet Sella) 05/06/2013 09:01 AM I have been experiencing poor gas mail eagle since Oct. at that time had my Prius serviced and new tires,put on it. Since that time I,have had it back toToyota at least,4'times. Changed tires again. As we,thought that might be the problem. But to no avail. At the moment I am getting 36 .5 mpg. In oct, I was getting 47 to 52mpg. Now they say that around 40mpg is good. Iuse to sing the praises of Prius to all, but no more, in fact I am ready to put a sign in my window that states do not believe the mileage claims. Could you please look into this.
I own a 2004 toyota sienna van, I recently went to get an inspection sticker and failed because of the o2 sensors. My mechanic indicated that 1 of them was bad. The cost of the repair at that time was approx. $380.00 for 1 o2 sensor. I then waited a couple of weeks to have repair done for financial reasons, took it back and my mechanic said that the other 3 o2 sensors failed this time in addition to the original one failing. If that wasn't bad enough he said that this most likely will affect the catalitic converter as well. At this point for just the repair of the sensors I was looking at around $1500 dollars, just to pass a mass inspection. Something is not right, toyota's are suppose to last at least up to 200,000 miles. I can understand routine work, however, to pass inspection for a 2004 vehicle this is unexceptable. I would appreciate any feed back or help anyone has for this problem. I'm sure my vehicle is not the only one that is having this problem!
My wife arrived at Rick Hendrick Toyota dealership, in Fayetteville, NC, for the 105,000 miles service to be performed on a 2007 Toyota Camry on April 5, 2013 at 10:30am. For the record, this was her third time bringing the car in for service. And each time, she had problems. From my wife experiences with this Service Department, Iâm lead to believe this dealership tries to take advantage of customers--especially females--if you think they don't have a clue of what is going on. The car was fine when it went in for the 105,000 miles service. The maintenance light was staying on continuously so she knew it was due. When she checked in she was asked if there was any problem, she informed him about the service maintenance light staying on.
After checking in at the appointed time (10:30am) she caught a ride to the mall provided by dealer's courtesy shuttle. The service advisor--Darren McDonald--was to keep her inform by phone and not to do any other work without contacting her. When she was at the mall, she never received a called. And when she called, she wasn't able to get through to Darren but she did leave a message. Upon arriving back at the dealership, she noticed the car wasn't ready. When inquiring about the status of the vehicle, no one could provide a clear cut answer.
Well, to make a long story short, she was told the car needed a new oil pan. This was due to the threads in the oil pan being stripped. Doing my conversation the next morning with the Service Manager, Ray Phillips, He basically told me that problem like that is normal for todaysâ automobiles. He says the materials are much lighter and wears out quicker. So you tell me, with todays cars requiring less oil changes (my car every 5,000 compared to 3,000 in the past) that an oil pan can't withstand 20 oil changes. Even though this was a 105,000 miles service, the mileage on the vehicle was less than 104,000. I'm not the smartest guy in the world but I think Toyota makes a much better quality automobile than that. With that being stated, Toyota would have been out-of-business a long time ago. It seems like a cover up--maybe I'm wrong--but I doubt it.
Generally, threads should never wear out on a drain plug or oil pan. Stripped oil pans are usually caused by: Over tightening the drain plug and/or cross-threading. Another point I like to make. Why replace the oil pan? Why not tap out the stripped hole to the next oversize and replace the drain plug with an oversize plug. Please excuse me...I forgot, your Service Department is where the dealership generates most of their income, so you have to keep the money flowing "By-Any-Means-Necessary". During our conversation, Mr. Phillips, stated that he noticed the car been serviced there about 19 times. With that being facts, if your dealership was the one performing the oil changes over a prolonged period of time, the dealer should be responsible for the damaged oil pan threads. I have NEVER had a stripped oil pan, either by changing my own or having someone else performed the service. Then they had the nerves to present my wife with a bill for $550.00 for repairs.
Dear Toyota, I have a 2004 Toyota 4 Runner V8, sport. In the last 2 yrs, the VSC trac light has come on from time to time and the Engine shut off in the middle of the road and would not come back on, or at other times , the vehicle would not move when throttle was given, I have taken the vehicle for the same compliant at least 6 times and spent almost $2500, and in the last 6 weeks I have taken it to the Toyota service center 3 times and they have not been able to identify the problem as they are not able duplicate the problem. In the mean time my family is put at risk considering the Engine acts in the middle of the road or highway, Please use your good offices to find a solution.
I bought a Toyota Highlander Hybrid Limited 3 weeks ago. I paid the extra for the hybrid as I drive 25,000 miles/yr. I have driven 1,300 miles in the last 3 weeks & my Highlander Hybrid is averaging 22 miles/gal. This is a far cry from the 28city/28hwy advertised on the window sticker at the dealer and on the poster at the dealer and on Toyota's website. In fact it is getting over 20% worse mileage than it is supposed to. I have scoured the Internet in an attempt to find out why and have very little luck. The dealer reps keep telling me to wait and see, but at this point in quite frustrated with a bogus mpg claim by Toyota. The dealer GM said "We'll it depends on where you're doing most of your driving." My response to that nonsense was "well, it seems to me that 28city/28hwy should average out to 28? Right? Seeing as in not driving on the beach or in the ocean itself, city and highway pretty much cover where I'm driving". Anyway, no one at Toyota or at the dealership has been able to help out at all. Is this legal? Can an auto maker make totally bogus claims and get away with it? Thanks for reading and beware of the Toyota Highlander Hybrid mpg false claims.
We have always been two of Toyota's favorite fans, and now experiencing the same problem when we decided to purchase a new Toyota Camry in 2003. We originally owned a Station Wagon, which we absolutely loved, but only to find out that the repair on the wagon would be extremely costly for the mileage we had on this vehicle, therefore made the decision to purchase a new Camry in 2003. We now have 153,000 miles on this Toyota and feel that we could have gotten several more years out of this car.
After seeing that we are experiencing slow and small leaks, I brought my car in to our regular mechanic , only to have him tell us that the cost to replace the head gasket would be around $700.oo . We were disappointed, because we were looking forward to having this car as our "extra" to save mileage on our newer vehicles. As a devoted consumer of Toyota's products, and unfortunately not in a position to purchase another vehicle at this time, we were wondering if Toyota could help us resolve this matter with the repair needed . We certainly appreciate any assistance in this matter. Thank you, from two of your loyal consumers.
hi we were on holiday in perth and took our car to Rockingham toyota where we were told they had to order a part and we waited over a week for it. The service guys finally put the part in and we left for home (Balranald nsw, a 4 day trip) across the nualabour. We made it 200kms out of Perth when the car started to have the same power cut out problem. Nothing was fixed, when we rang rockingham toyota they told us that we were to far away and they couldnt be bothered to help. By this stage my husband was irrate as we were almost collected on the free way twice by trucks due to the engine cutting out and it then took 4 days to just cross the nullabour
dear sir/madam,i wish to lodge a complaint with you about the corrosion of the rims on my 2006 toyota prado.i made a complaint last year through bartrac the toyota dealers in tully,north queensland.they took photos and sent them in to toyota but they said it was dissalowed.all five rims have corrosion and the spare has only been used once.they said that there was a problem with the metal used and thats why the wheels were corroding and that other prados also had the same problem.so it appears that i would be wasting more money if i were to have the rims sandblasted and repainted.i would find it extremly hard if i have to buy a set of new rims and in the present condition the rims will surely devalue my car substantialy.i hope there is a satisfactory solution to this problem .yours sincerly,tony rossi.
I had my driver seat on my fj cruiser replaced because it moved back and forth a 1/2 inch when in the locked position and it worked fine for a few months. Now it has started to do it again, so I brought it back and the took video of the seat and sent it off to California. The service manager told me they might end up doing a recall on it but either way he would take care of me. So I haven't heard back in about 6 months so I figured I would give them a call see how it's going and to my surprise the gm quit and the new one didn't know anything about it.
So I fill him in and he say's he will talk to the Toyota rep and figure it out. They call me back and tell me they are not going to replace my seat again and I am going to have to live with the seat moving because it's normal. I did not buy it that way and there is a lot of them out there that don't do it, but I have found out that there is a handful out there with the same problem. Toyota needs to buck up and take care of this issue.
I went to vandergriff Toyota for an oil change I was talking to guy name Bob Last time I was there I ask him when is my maintness expire ge said in 02/2013 But today some how me maintness was expire in08/2012 so I said Ok I went and renew my maintness and also I bought a tire warranty it cost my 1750 The finace manager Andrey Korneev sale me the tire warranty with out checking my tire how bad the are. I know was no problem with the tire I Chack them every morning. Anyway during changing the oil they damage one of my tire when they were left it up. I do no that after they finsh they told me that I have a bad tire and I will not be covered by the warranty I just bought I said I was nothing wrong with my tire before I came to you. Any way they try to sale me a tire a got mad sending 1750 for nothing So I said let's cancel the warranty and the maintness because they try to get me I went back to finace manager to cancel the deal all what he said I can help you with that then he throw the paper work back to me I did not like that he make me feel like a pice of shit. They know what they did
Hi, I go to Sun Toyota(in Edmonton-10130 82 ave). I bought a camery Car. When they ask me to pay the deposit, I ask them how long can I get the new car. they told me on Wensday or Thursday this week. They talk with me and provide a all life free oil change for me. but I donot want to take. because the can still wait next week. I call the general Sales Manger. He said he loan a car for me to drive. I do not want to choose his deal. why he force me to choose this deal. he donot want I cancel my order. what's this dealler? this is horrible dealler. I donot want this car anymore. If I choose this car, maybe in future my car has some problem, they will not have good service. Could you give them call and ask them to pay back my deposit. I think this is not good for your good service.
I purchased the best truck I could ever wish for, 2001 Toyota Tacoma; itâs an xtra cab with TRD with the SR5. Today at 113500 miles it still looks and runs showroom new. But it has the rust on the frame and bad too. Toyota refuses to help in any way. In 2012 the frame was perfect, now it is almost eaten through. I love this truck but it is unsafe to drive and I am very displeased with how they are handling the situation. I opt to go with Toyota compared to Chevrolet because Toyota had a wonderful reputation on reliable vehicles and I was sold on that. When the recall was sent out, I was living in Virginia and battling cancer so I missed the recall. I believe Toyota should warrant their product or close down their plants if they wonât honor the issues at hand. I want a new frame or at least another truck with my engine and transmission, my baby is gorgeous. I am now on a fixed income with blood clots in my lungs due to the cancer I need my truck.
I have etios liva feb 12 model and facing front seat problem. It causes my back ache a lot, I can't drive my car on long route because of driving seat problem. I have met to pioneer and radiant Toyota several timem regarding the issue but no solution yet, please solve as soon as possible.
I have a 2010 Corolla. I brought my car to Truro Toyota for service, they were suppose to check my windshield washer fluid bottle. I got home and the bottle was empty so I poured some in and it leaked out. Phoned them and the service dept said to bring it in for them to look at. I live 1 and 1/2 hrs. drive from the dealership, only for them to tell me it's not under warranty because there is a crack on the top of the bottle and its not a manufactures defect. I refuse to buy one, I spent alot of money on extra warranty which I regret now. Needless to say I was not a happy camper, 3 hrs. driving for nothing.
I have a 2007 Toyota camry le v6 and the transmission is slipping, this car is only five years old I know it should not be having this type of issue, after ready numerous of complaints on the internet, apparently many consumers are having this same problem, I think Toyota should step up and resolve these issues, this is my first and last Toyota, I bought this car because of Toyota's reputation, but it is now clearly tarnished!
I was getting 47 to 52 miles per gallon on my Prius, I sang its praises to everyone and recommended it to all. However in October of this year, I needed new tires, at around 40,000 miles. I was told by my dealership, Anderson Toyota of Lake Havasu, AZ, to be sure and get the proper tires as the wrong tires could cause a 5 to 8 mile loss in gas mileage. Consequently, I purchased the tires my dealership recommended. At first my mileage dropped to about 32 to 34 mpg. I took the car in and they lowered the pressure in the new tires, now I get up to 41mpg. I find this totally unsatisfactory. What can be done? I would appreciate your input.
Bought a Toyota Tacoma with leveling kit and chrome rims. Since the day I have had it the tires rub causing the steering to jerk the wheel out of your hands. I have had it with these people.. They say its not their issue because its after market stuff causing the issue. Brand new truck the second time I had it in there for this issue, they cut my fender wheels. Which still hasn't been replaced. The tires are actually rubbing my frame...the after market guy says he did this he did that and it still rubs. Went to the dealer on 12/3/12 for the 12th time. Was told everyone was in a meeting and someone would call me back. It's 12/6/12 and nobody has called. I even spoke to Sparky Gullo and he also said someone would get back to me. Contacting the news media today and waiting on my lawyers phone call back. I have had it! After market or not Gullo Toyota sold me the truck as is it...you sold it so you fix it!!
I purchased a sequoia chassis no. 5tdzy64a69so22231. From Toyota dealer in Barain. Unfortunately I found the top (ceiling ) is shaking. When the car is driving and the windows are opened,the ceiling starts to shake and make a noisy sound. In fact this defect occurs in the very begging of purchasing this car. It is inspected by the dealer but refused to repair it .saying there is a kink on the top of the front door. I urged you please to instruct the dealer to repair it as it is still under warranty.
I have so much to say, I have been leasing trucks through GMC since 1999. I have never really had an issue with the trucks itself it was the service dept that sucked which is the reason I decided to go with Toyota, and boy what a mistake. I knew what I was looking for and I assumed that the quality would be just as good as GMC but I was wrong.These are the things that concern me The sound system sucks, no duel heating system,no automatic tire pressure info, no onstar , passenger side manual seat, middle arm rest in the back doesnt stay up, cheap paint job, cheap windsheilds, punk ass horn, heated seat that you wouldn't even know was on. I ride the highway to get to work and everytime a rock hits my windshield I end up with a new crack in my window. I now have 4 cracks in this window and to replace it I have to go through the dealership because it is a lease. The windshield for my particular truck will be $1500.00. This much for a windsheild that continues to crack. I had paint chip away the 1st week ridiculous. I will be turning this truck in early and I will never buy from Toyota again and trust me I have told more than a friend and they are walking away from Toyota too.
Last year I purchased 4 - 2012 Toyota Corollas and they now all have missing battery caps. I contacted our local dealership, Sierra Toyota, they informed me that they didn't have that replacement part. I've also checked all local parts stores and battery stores, they also don't have these replacement parts. I seem to be left with no choice but to replace the batteries on 4 Corollas that are only 8 months old. I currently own 12 Toyotas (10 Corollas and 2 Scions). I will take this into consideration when replacing these cars.
manufacturing defect in process and material molded to form dashboard. Toyota claims no lkiability after 36 months and claims no legal liability for their incompetant manufacturing after 36 months. How can there be a time limit for incompetance under the laws of tort? Toyota Customer Experience in California provided me case # 12112000827. Toyota already provided me with three recalls with extended warranty for other errors they made which were discovered after 36 months. It seems 36 months limitation on warrenty is meaningless when it suits their purpose and also establishes their liability for manufacturing defects that may occur at any time.
The clip that holds the latch/switch assembly to the Scion hatch has broken and the assembly comes off every time the handle is grasped to open the hatch. Toyota service wanted over $300 to replace the assembly. I have heard from a number of people that failure is common. I believe this is a frequent failure given the design. Two small clothes pin shaped clips attach the assmbly. The constant stress of opening the hatch flexes the clips until they snap off due to fatgue failure. In my opinion this is a very poor design.
I have a 2005 Toyota Sienna xle. It has less than 80,000 miles on it. The A/C is completely non operational. I was quoted a price of 3900 $ to repair the unit. This is grossly unacceptable,the warranty has expired and this cost is blatantly insane. The A/C unit on any vehicle is a non serviceable item. You don't have to change its oil,rotate it,lube it,etc. I was a loyal Toyota costumer,I have owned a Corolla and Mr2 in addition to the Sienna. I googled this problem and found a startling amount of complaints regarding the ac unit in Siennas. You even issued a service bulletin regarding failure of the ac. Because this is not a safety issue I have a better chance being elected Pope than you idiots fixing your fuck up. I will under no circumstances purchase any vehicle from Toyota as long as I breath on this planet. My young children will be told that they will never be allowed to purchase anything from Toyota. My grandchildren will grow up being told tales that Toyotas are evil. You,as a company,is dead to me.
Why would a 4runner bought brand new start to crack in the dash precisely after 5 years and after the warranty is up. i purchased my 4runner brand new and it was always kept in my garage at home under cover or at my job in a parking building. In both cases the vehicle was never in direct sunlight for prolonged periods. The only place where it would get a lot of sun is when I would go shopping and even there, we always park in the multilevel parking, where it would not be in the sunlight. I also asked at Toyota if this would be covered under the warranty and was told that it would not because the warranty had pasaed. It seems to me that the materials used by Toyota for this year in particular was of inferior quality.
In comparision I also own a 1999 4runner which is basically always in the sun since I alwas have it in the front of my house under the sun and never put it inside the garage. The dash on this car is in excellent condition.
I am thinking of buying a new car and because of this bad experience I am not going to buy another Toyota. I would not recommend Toyota to anyone because of this and the fact that they will not cove this under the warranty.
I took my new 2012 corolla for the 15k service, since then the brake light and maintenance light have been on and if they serviced it correctly neither should be on!! I also expressed my concerns on it shifting oddly and the mechanic and director told me if the engine wasn't warm it would do that... After 8 months of driving this vehicle, why would it randomly start now?! I tried explaining my concerns to Jamie the director at Toyota in greenwood and she have me the same run around as the mechanic and told me she didn't want ppl like "me" for customers!! This is completely uncalled for since the mistake was made on their behalf, and what kind of customer am I ?! I paid cash for this vehicle, I'm very loyal as I've NEVER had it serviced anywhere else. I'm beyond upset with company and I want some answers and actions on how Toyota is going to fix this.
We purchased a 2010 Camry XLE with navigation. The GPS system is extremly poor as compared to our Garmin GPS. We thought when we purchased the car we were going to get an exceptional GPS system, however, it does not recognize many roads that have been in place for 10 years or more. Why is this such a poor GPS system? How come the Garmin is so much more accurate, easier to use and it comes with lifetime map updates versus paying over $120 for a yearly update to Toyota? Please tell us why we should continue to purchase the GPS disc updates? We would appreciate you sending us the most current GPS disc at no cost. Our name and address is on the corporate complaint to Toyota.
Hello, can you please forward this to "Help Me Howard"?
I recently returned a leased Rav4 to Toyota after a 3 year lease. It had 23K miles and allowance was 33K. Had no damage or scratches and it had had all services. I had replaced 3 tires butapparently 2 were not exactly the same as the others, although they were the tires I was told were needed at tire dealer where I bought them. The inspector told me I would be charged for 2 tires butsaid I could call TYoyota and dispute it. I did that BEFORE returning the car and the person Ispoke withat Customer srvices looked into it and said they should not charge for different tires and that I would not be charged when I received the final bill with the disposition fee. Needless to say when I got the final bill I WAS charged $342 for two tires. I clled but they refuse tohonor their prior commitment. Because they had earlier told me I would not be charged, I did not buy the correct new tires so that I could keep the other new tires that were on the car and resell those to have at least part of the $ to pay for the new ones. I am nearing retirement and every dollar counts. Now of course Toyota will not return to me the tires I had put on the car. They kept those and insist I pay them for new ones as well. That is basically theft.
In April 2011, I purchased a 2011 Toyota Sienna from Herb Chambers in Massachusetts. The trouble started right away. Shortly after I received the van I was having problems with it not starting and needing to be jumped. We brought it back to Herb chambers and they had it for at least 2 weeks.
They decided that the problem was the automatic car starter was draining the battery. They took the starter out and installed a new one. I received my van back. With in a short time the problem was back and my van needed to be jumped again. They told me to call the starter company and have them take out the starter yet again. So we did. About a month later the company put another starter in. For a short time everything was ok.
Then the problem was back. Last month the starter was taken out of my van for the 4th time!!!!!! We have not had it put back in yet. The other day my van would not start and I had to have it jumped. The following morning it happened again and I brought it to Balise Toyota in Warwick RI. While I was there the van needed to be jumped by them in order to move it.
After a few hours of waiting I heard back from the technician to learn that they can not find anything wrong with my vehicle. I am not even sure how this is possible! Something is wrong!!!!!
In less than two years I have had it jumped at least 4 times by Toyota roadside assistants, at least 10 times by friends, It has been taking into Herb Chambers and Balise Toyota, have had three different automatic car starters installed in my van and I only have 18000 miles on it. I work full time, my husband is in the military and we have three sons to care for. The amount of money that I pay for this vehicle that I can not depend on is insane. I feel very unsafe in this vehicle, I never know when it is going to not start!!!! Do you know how that feels? Something needs to be done ASAP!
To whom it may concern. I have grown up riding in Toyota cars my entire life and now as an adult I have the joy of âowningâ a Toyota. I chose the brand for its reliability and comfort. However when a customer service representative calls and tells you your being hard or laughs at you while you explain why your payments have been late; is less than comforting. I do not know what the criteria for being difficult is to a customer service representative or Toyota Company but I am ashamed to be on the other line, feeling sick and worried about any other call I receive from Toyota Motor group and their associates. Will I be labeled as such in the data base? Will the next customer service representative give me the same belittling response when I answer questions? I work for a living and to have another individual that lives in the same country as myself not give me the respect as they would like to receive is very unnerving and sad depiction of what it means to be a working class American citizen that is not getting the respect from their fellow citizen.
I purchased my second toyota this past Sat as my matrix that I had over 10 years was totaled in the flood from Sandy. I loved my Matrix so I decided to go back to Toyota. We went to Crestmont Toyota located in Wayne NJ. NEVER GO THERE.
They charged us over $3000 above sticker price and when we went back to speak to the manager we were not allowed to speak to him and had to deal only with the salesperson that sold us the car. he told us that it is common practice for Crestmont toyota to sell above sticker price on lease but the reason given right now is that the prius is in high demand, that Toyota lost 4,000 of their vehicle and combined with the gas shortage, they have to make their money back so instead of helping Sandy survivor victim they screw them. I will NEVER lease/buy toyota again. Do not go to Crestmont Toyota or prepared to be taking advantage of. Andy was our salesperson.
A complaint has been lodged to the dealer from the first day of recieving a new car with a canopy, advised the fleet manager in numeros times about a very annoying noise frrom the left hand back side, the ute was left with the dealer for couple weeks without any investigation, I clearly advised the fleet manager the noise is comming from the back left hand side, few week ago called and advised him that I figur out the source of the noise and most ligkey the damage to the twin cab has occured, he rejected that, and called the canopy dealer, drived to the canopy dealer, and the outcome was the canopy was touching the twin cab and damaged the body badly.
I was very appreciative from the canopy dealer as he advised that he will follow that with the main supplier, and will advise him that the canpy is not fitting the ute, and he will follow that with the supplier. My dissapointement is with the Toyota fleet manager as igonered the fact their is a problem and ignored to investigate and resolve the problem till I figured out, when the damage was done.
Dear Toyota Customer Complaints Department, I have a Toyota Sienna 2011 Vin number: 5TDKK3DC2BS043053 which I bought from Koons Tysons Toyota in June 2010 from Tysons Corner. I took my car to the same dealer for small complaints regarding the engine check light on October 5th. At the Service Department, they diagnosed my car to find the problem. Then they diagnosed cord po301 which is cylinder number 1 has been miss fired. They told me we need to change the coil. I told them it was okay, I need this problem fixed. After several hours of them working on my car they brought my car out with a $412 bill. I took my car back to work and the sign which I had before came up again. When I noticed I called the dealer and they told me to bring the car back to the workshop. I brought back my car to them within an hour on the same day. They diagnosed the car again to find the answer to the problem I had before. Again, they told me we need to change the fuel injector and I said okay.
But the problem with the car was still there. Again they told me after several hours of my car being diagnosed you car needs a new computer engine control, it will cost you $1400 but we will charge you only for the part. I agreed with them to put a new computer engine control. On October 10th I took my car to the shop for a new computer engine control. I waited till 7 in the evening and they told me they couldn't fix my car because the computer engine control isn't a problem and the problems something else. The next day the Service Manager called me and he said we pulled the car a part and took the engine out to find the problem without my permission. They said that it will cost me $5300 to rebuild the engine.
The reason I am writing this complaint is because I am not a rich person and I was not ready to have this much money. I am a cab driver and my income is very limited. I have a family to support and now this situation that I have been home for about 2 weeks without work and the Service Department Supervisor or Foreman told me they can't fix my car, first of all they did not know how to diagnose the problem and get it right the first time. They recommended three parts and finally they opened my engine. Now I am totally frustrated. I went to them to arrange something but they insulted me shouting at me and told the technician guy put his car back and get him out of here, we don't want to serve him. My car still is in the shop and I am out of work. I have a family of 3 kids and lots of bills to pay without a source of income. I now rely on you people. I trust that the Toyota Company Customer Care Deparment will help me. Also put me back on my feet.
I bought a new Sienna and had to travel to a funeral in Texas and had to have my 5000 mile in Oklahoma and returned to Texas to do business pertaining to funeral and did my 10000 in Oklahoma, so when I went to my dealer and told him my windshield wiper blades were defective and I have photos showing such the dealer said too bad no warranty. This response is not what I expected after paying over 30K for the vehicle. The car has not been in snow or ice and very few rains.
I am of the opinion that I will need to report it to the ODI which will cause me more trouble and I hope Toyota a hell of a lot more since I have pictures made on two occasions. Toyota has a reputation of not addressing minor concerns, at least that is what my nephew (U. S. Congressman) tells me. He is interested in where this goes with the DOI if I report it.
To whom it may concern, I recently used my car for work- a recent model Toyota Camry Altise- and was involved in a rear end car accident where I was forced into the car in front of me. The car has been deemed a total right off and the entire front end was damaged beyond feasible repair. Not only this but at the point of impact none of the air bags deployed causing me to suffer severe whiplash, for which I am now suffering continuous back and neck pain and have to have intense therapies to lessen the pain.
During the accident as the steering wheel air bag did not deploy I was thrown forward head first into the steering wheel at which time I was knocked unconscious. I have now been left with a scar on my eyebrow due to the impact of my head on the steering wheel. I was seen by the emergency department at Swan Districts hospital Midland WA and have both medical reports and photographic images of the severe safety concern these faulty airbags pose. I was wearing a seat belt at the time and was estimated to have been doing as little as 25 kms/p/hr, had I not had my seatbelt on it could have been a lot worse. My entire group of both family and friends are shocked and appalled by this fault in a car produced by a company with such a high reputation in safety standards.
I therefore seek a response to this complaint and seek some sort of resolution as I feel that I have paid for a car which I thought would be a family car in the near future, now everyone with a Toyota in my family is very concerned and people I know that were going to buy Toyotas have now changed their minds. I am now without a car and the insurance is much less than the car was purchased for only months ago. This could pose a threat to business if the company does not address this issue and customer feedback/complaint in a timely and thorough manner. I look forward to your response as the inconvenience of this fault has affected both my work and home life/abilities.
Kindly note that I have bought a Toyota RAV4 2012, and after two days it got into an accident, I then have taken the necessary actions to have my car fixed, however the Toyota body shop have taken my car in and did not even provide me with their services as per their advertising. There was no toying truck not a car rental since the Car had stayed with them for more then a month. Furthermore, and after 8 or 9 months I noticed recently that the paining on the car where the lights are and the front of the car is fading away and I had to return the car back in for more then once to have smaller issued solved. Noting that this was done in Jeddah, Saudi Arabia and I could not reach the customer service at the headquarters in Japan or have them here really provide their customers with a better service. Please advice, since the customer service here are not helpful.
I leased a 2012 Sienna in March of 2012. It has 10, 200 miles on it now. In the last month, we have had 3 occasions where the van has lost all power...nothing in the van comes on, keyless remote does not work on car, complete electrical failure. After about 10 minutes, the van just starts up like normal. Definitely know its an electrical failure in the car as the clock resets (like when the battery is dead) after all 3 times it has happened.
I took the van in for the 10K service today (Nalley Toyota in Alpharetta, GA) and had the master electrical tech check it out. Unfortunately, they could not find any issues even after running a full diagnostic. The recommendation was that the next time it happens, I have it towed immediately to the dealership.
As I explained to the service advisor, towing it immediately may not always be an option without me trying to re-start it. Reason being, the whole point of me leasing the van was to use when we have my 17-month old son out and about with us. Otherwise, we use the other cars. The van is mainly to use when my son is with us and/or our monthly trips to see one or the other set of grandparents (6.5 hours away each).
Having a van with a potential electrical problem that cannot be detected is very concerning. Especially as my wife uses it for her and my son to be out and about without me always with them. If it happened once, it would be one thing but this is 3 times now. I did not say anything to the service advisor as not much he can do. I really would expect no issues with a new van like this. Plus, I would expect that Toyota steps in some way to resolve this...if the problem can't be found then Toyota needs to offer a replacement. This is on a lease and under full warranty. Just not acceptable to risk my family being stranded somewhere.
I hope to hear back from Toyota on what the next steps will be to help alleviate and resolve any concerns with the vehicle.
Went to do alignment after changing all the four tires from Costco for Toyota Camry LE 2009 (46300 Mile). While doing alignment, technician showed that two of front struts are leaking and I have to replace them. It will cost me about 500 for the struts to be replaced which I would not expect with this mileage. My warrenty expires November 2012. I do have a Honda accord which passed 80000 miles, no problem at all. I would appreciate your attention to resolve this issue at the earliest.
Our Toyota Sienna Driver- side Door makes an AWFUL noise when opened or closed; Our Sienna is only a 2005 with less than 50,000 miles, AND, of course it just went out of Warranty. Our Toyota Body Shop in Escondido Calif. wants $2,400 (with discount) for a new door, because "something cracked inside the door and cannot be welded fixed". Is anyone else out there having this Trouble and why isn't Toyota standing behind their Products... I thought a Toyota was a Great car to Own??? And where on this Web-site is the E-mail Address of the Toyota 'Big Shots'!
on 12/13/2012 i parked my toyota camary in my garage as I always did. i got up on friday the next morning and it would not start. I drove it to work that thursday and back home there was no warning lights on or any noise from the car all was normal. On friday morning the car would not start, after several attempts i had it towed to the Toyota world service dept
on sunday after noon I was called from the service dept and asked if and when i put fuel in the car, I explained it was fill up the day before reg gas and I had my receipt. the next time i got a call was Thursday after several attempts to the service dept with no response during the week.
They ask did i change oil, i informed them my son changed the oil when the service maintenace warning came on, I was told that eh filter was not change due to the factory filter was on the car, I told the service man that with the camry you just buy the inserts and keep the same shell. I was told on thursday that the valves were not working properly and I would get a call back by 10:00 which i did not get a call back.
I called the service dept at 12:45 and was put into the service managers email, at 7:00 pm I called again and spoke with a service tech who stated that his boss called the regional office and would contact me. The car has been there for 7 days, with no good answer only trying to get out of fixing the car.
I have a Toyota Corolla which I bought here in Doha Qatar last October 2011. Since then I had been experiencing something Bad Smell coming from the AC especially if the car is running continously at the speed of 80 kph. The same smell coming out if the car parked outside from morning till afternoon. The milage of the car now is approximately 8k kilometers only. Several times I bring this car to the Toyota workshops here in Qatar and nothing happens. They said the smell is sulfuric. I cannot use the AC properly especially if the internal air circulation mode is on. Please help us on this.
My 2007 camry required a new oil pan since the dealer could not remove the engine oil drain pug to change the oil. I have 160,000 miles on my car and have been pleased with the car but your faulty oil drain plug cost me $329.66. I always have my oil and routine car maintenance completed at my local toyota dealer. Your oil drain plug pan needs to be manufactured to with stand oil changes for vehicles that are expected to last over 250,000 miles. My husband changes his own oil on his ford and has never had a oil drain plug strip or get stuck.
The tire pressure light on my dash is blinking. I visited Toyota and was told that they needed to run a diagnosis on my truck and this would cost $135. I don't want or need this function so I asked to just remove the light or cut the wire. I was told that this could not be done. I consider this to be a form of extortion. An uneeded funtion was put on my truck and it cannot be fixed without spending an unreasonable fee and hours of my time. This is a safety concern as it is distracting. I have called your complaint department and I want to compliment them on their professionalism and courtesy. I want to be on the record such that it is noted in the event that this causes and accident that Toyota is liable.
My family has been owners of a 4-Runner, 2 Tundra's, a Tacoma, and 3 Lexus LX's based on the Land Cruiser build. The first LX saved my fathers life in an accident off a cliff. The second LX saved my own flipping into a river. A lesser vehicle and we would not have made it. So....it is with great pain that my loyalty to this company and its affiliates has been destroyed because they won't pay for an $1100 part that has put my life in danger on numerous occasions on the Tacoma.
My issue is I told them the lights would go out under warranty. That there were electical issues. It is documented that is was inspected for. Now two years later they claim the computer chip is damaged. In hindsight, how was that not the obvious solution under warranty? My 4-Runner had a similar issue, where I complained of lack of engine power for years, but they could never find it until the warranty was long gone, meanwhile I drove both faulty cars around in frustration up until I had to pay myself.
As far as I am concerned a completely classless company, and no way to treat a 7 time customer of $30,000-$70,000 vehicles.
I bought a brand new Toyota Corolla 2010 in January 2011 I bought an extended warranty 5yr 100,000 mile warranty. I have had my car serviced by the Weiss Toyota Dealer in St louis MO every 5,000 miles tire rotation, oil change everything they were supposed to do. So now my car tires are balled called the dealer they told my to call Goodyear since they make the tires. So i called they sent me to a near by goodyear dealer the tires were not the issue. The issue was the car was out of alignment in the front.
So I called the dealer back spoke with another manager. They insist that front end alignment is not covered under my warranty and the issue was not their problem. My complain is that shouldn't the technician that was servicing the car every 5,000 miles should have notice a poroblem when rotating my tires??? I told the dealership at 15,000 miles there seemed to be an issue with the tires looking low on tread already I spoke my concern about them rotating the tires, and were they sure they were being rotated.
The lady said yes they were. SO my concern and complaint is that either the technicians were not doing their job correctly or they didn't care one or the other. The facts of the matter are that the front end is out of alignment and all four tires need to be replaced. I do not feel that I should be responsable for this money wise, due to the fact that I placed my confidence in Toyota to keep an eye on my car for me. And why wasnt this noticed or even brought to my attention??? I would appreciate a phone call or an email back.
I have great concern that Toyota dealers are getting away with not living up to their end of the bargain. I paid $20,000 for a car and in 9 months has these issues already how ironic that I thought toyota was a good company.
I have a Toyota highlander hybrid 2009. First problem, battery. When we just open the door for less than 10 mins. The car can start at all. We needed to call road services to dump started the cars. 2 dealership can't solve this problems. It has been like 3 yrs. Even dealership check the car better voltage still good. They said might be something short, but they can't tell. Second problems. Back truck can't auto up, dealership said because weather is cold. They didn't solves the problems at all.
Third problems. We replace a right side back door gasket year ago because it was leaking . But still have little bit of leaking and sound while we were driving. Can someone response and help to solve these problems. We spend fifty thousand dollars for this car. We did all services and repair at the Toyota dealership.
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