Toyota Complaints Continued... (Page 5)307+ reviews added so far. Upset? Call Toyota corporate: 1-800-331-4331
I have a Toyota highlander hybrid 2009. First problem, battery. When we just open the door for less than 10 mins. The car can start at all. We needed to call road services to dump started the cars. 2 dealership can't solve this problems. It has been like 3 yrs. Even dealership check the car better voltage still good. They said might be something short, but they can't tell. Second problems. Back truck can't auto up, dealership said because weather is cold. They didn't solves the problems at all.
Third problems. We replace a right side back door gasket year ago because it was leaking . But still have little bit of leaking and sound while we were driving. Can someone response and help to solve these problems. We spend fifty thousand dollars for this car. We did all services and repair at the Toyota dealership.
I bought a Toyota Camry SE on November 2011. During the first 1000 milage check up, I ask the service personnel why the phone messages and email are not working. I was told that I have to wait for the update on the entune system. Again during the first 5,000 miles and 10,000 miles checked up, this time I complain why the phone messages and email are not working and the answer was that the sales man will call me. I never received any call from the salesman.
Later, I received a USB in the mail for an update. I tried to do the update and still the phone messages and email are not working. I am formally filing a complaint and hope that the phone messages and email in the entune system of my Toyota Camry SE will be useful.
I went to Durant Toyota in Weatherford Texas to buy a new vehicle, preferably a Toyota Highlander, Tacoma, or Tundra 4WD. I traded my 2006 Nissan Xterra SE and put down $4500.00 to cover negative equity. The would not finance me th Highlander and said the only SUV I could get would be the Rav 4. After being at the dealership for a better part of my day (6+ hours), They told me I could not get into the Highlander and suggested the Rav 4. I was getting tired and wanted to get a vehicle and thought that the Rav 4 would suit my needs for mileage and space. I was never offered to look at the Tacoma 4WD or Tundra 4WD, so I ended up with a vehicle that in essence I did not really want.
After driving it for a month I determined that this was not the vehicle for me due to space constraints, power, and mileage due to a small fuel tank. I have been trying to get out of this Rav 4 Sport and have not been getting anywhere with the dealership in letting me turn this vehicle in and finance a Tundra or Toacoma instead. I absolutely hate this vehicle. I can't tow anything with it since it is only a 4 cylinder engine and there is no 4WD either. I hate the way I have been treated by the Durant Toyota Dealership.
I have been handed over to 4 different salesman and they all end up not getting back to me in a timely manner. I have had my credit run through several times. When I told them that I did not want my credit run through multiple times the salesman (Kevin) told me that with my credit score it would not matter. Well it does matter how many times a credit inquiry hits your credit file. I was insulted by his answer, but I was desparate to get out of this vehicle. Please let someone see this and get me a the 4wd vehicle that I wanted in the first place! Durant Toyota is a horrible dealership!
i have purchase the toyota vios at MAy 2012. the problems come in with driver and passeger door have abnormal sound, bonnet open itself although is lock (release it lock at parking lot) lucky security inform. then at july the car body paint problem with black spots on the bonnet, car ceiling. body rust at the driver side front rear, and the lft hand side tyre.
then after complaint, nothing even no report from the toyota site from malaysia. worse experience. no feedback. they send investigate engineers come inspect but they all blame / push all the problem to my site. of course , i understand the toyota sure dont take the risk and say it they fault, as they are world number 1. why do they want to attend it, and they very care for the reputation. i have my local made malaysia car 7year car. even better than this so called world number 1 toyota with all bad service, just know how to take money from customer.
it have been complaint serveral time about door noise and car bonnet, end up they just repair slightly. it waste my time and my working to wait this stupid service.
today janary 6th, the bonnet even cannot close. sunday all the toyota service centre no people answer call, nobody help. my car bonnet left open. i have compleint the car bonnet third time, the service engineer repair but the problem is the issue still arising. it open the bonnet without car alarm trigger,the car bonnet open any time any where as it like.
i feel ashamed as the world number car seem so worse how they rate it number 1. no secure and sastify with toyota.
please think twice before take any action to buy world number 1 car.
i have purchased etios liva from ansari toyota,srinagar.i had a minor accident and got from front bumper damaged.i gave my car at TOYOTA ANSARI srinagar on 26 nov 2012 for the replacements of front bumper.they told me that they gonna replace it and give my car back within a week.but after a week thats on 03 dec 12 thaey told me that it will take two more days and when i called today i.e on 05dec they told me that they dont have bumper in the stock and it will take some days to come.
they could have not make fun of me than this
i request you at the highr levels that if this is the face of toyota then i am sorry
and whenever i call the assistants at ansari toyota they either dont reply or pass on to others and spend time like
Dear toyota, I am writing this letter, due to the motor in my 2005 hilux injecter seal failing, cuasing the motor to seaze up. i purchesed the car at oldmac toyota springwood in qld. I had been searing for a new car for about 1yr an finaly found it there with every thing i wanted an was very happy to have purchesed my new veichle, as ive always had toyota an found them "unbrakable" so is was a no brianer to go with toyota again. since i have had the car it has had problems with the water pump, clutch, injecters, but i just got them fixed an gave it benifit of the doubt. the other day i was driving to work on the highway when the egine cut out an i was left on the side of the road. since being to the machanic he's informed me that the motor is sezed an is goin to cost over $7500 to be fixed. an he told me that its actully common for that model of car. i find this extreamly unacceptabele seeing it has just clocked over 120000kms. from going to a car that is "unbrakeable" an spose to last a life time, to lasting 2yrs an 120000kms. I will be looking forward to hearing from you in the near future.
The Toyota Highlander Hybrid window sticker claims 28 mpg combined city/highway. The salesman and my experience says that highway miles should be better. The salesman even went so far as to say I could get upwards of 32 mpg and maybe even 36. My mileage has consistently gone down since I bought the car. I currently get 24mpg regardless. I feel that I have been hoodwinked. I paid a lot of money extra for the hybrid to save fuel costs and have not gotten the benefit. There is poor gas mileage on my Highlander Hybrid, and I paid for something so much more. I feel as if I was lied to, and I needed to vent my problems on the internet for others to read. Thank you for reading my review!
I brought my 2005 Lexus Rx330 to the Jacksonville NC service dept in Sept 2010. I had hit a huge pot hole and blew out my 2 passenger side tires and dented the rims. They came and towed it and I asked them to please make sure that their was no damage done to the car. I told them to order the rims, check under the car and orderd 4 new tires. I take my car in every 3 months to have the oil changed and have my tires rotated every 6000 miles. At that time they check the alignment and do my required service.
My car has ALWAYS been okay on the alignment rack! I went back to toyota b/c I noticed that my tires were cupping. It was loud! Toyota said they would give me a free alignmen if I had my cabin filter changed and my air filter, plus my brakes. (even though they didnt need to be changed yet, but would in the future) do this and we will give you a free alignment. I told them that I would check with my husband. I just wanted to know how to get new tires. Sooooo, I got all my paper work showing that I HAVE had all the appropriate work done on my car. Well, now they want to check it on their alignment rack. It was all green, but slightly off by a smidge. I forgot to mention they never did check to see if there was damage back in 2010. They said it would be $1700.00 to fix it.
A new nuckle, hub and shock. Although we dont know if that will fix the problem. They did not know what was wrong, but we will start there. I was not happy. They offered for me to pay $1000.00 for the parts and they would throw in the labor. I needed to check. So I took it to 3 mechanics. Get a camber kit for the rear is what all 3 said. So I told toyota can we start there?
Okay they said. They put on the camber kit and called me to tell me it did not work. They never showed me the alignment paper showing me that it was now WAY worse! They told me to check with my insurance, so I did. Insurance told me to take it to another shop. The other shop adjusted the camber kit that was "adjusted to the fullest extent" by toyota, and fixed it for $56.00. Funny how they could fix it for that price but Toyota wanted $1700.00. I am so absolutly furious at the Jacksonville NC Toyota service dept.
Talk about trying to rip off a customer. Now, because they never checked under my car to see if there was any damage. (and they said they were at fault) for not checking. I need to get 4 new tires! they conviently lost my paperwork, but I had mine. They said the service writer who took in my car in 2010 should have made sure that it was checked. But she didnt. The guy just looked at me like, "your screwed" I did everything I was supposed to, and they will not stand behind me! I have never been so upset with a dealership! I live in a military town and had heard stories like this before.
This is a disgrace! I believe they owe me 4 new tires. Toyota should make this right. I will be sending a copy of this to the Inspector General of Camp Lejeune and to the Better Business Bureau.
When I took my 2006 Toyota Sienna in for new brakes to the Toyota dealership where I had purchased the vehicle new, they informed me that my steering column fluid was leaking and would require $1500 to repair it. I paid $23,000 only 6 years ago this past August, and now I am already having to put out another $1500 for a repair of a vehicle that is supposed to be one of the most reliable vehicles in the world. This is my third Toyota van. I first had a Celica, then two Siennas. I even convinced my husband to replace his Honda with a 4-Runner two years ago. But I will probably never buy another Toyota. I also had a very bad experience with the Service Department at Rosner Toyota in Stafford, Va. at this last servicing. On top of all of that, my brakes they "replaced" are already making a grinding noise only two months after the job. Not happy with Toyota.
At two separate occasions in the last six months my wife and I have experienced poor vehicle repair on our two Toyota vehicles. Not only were Toyota parts utilized in the "attempted repair" procedure, but the problem in both vehicles resurfaced worse than before. My wife took her 2004 Toyota Sienna into the Jim Norton Dealership here in Lawton, OK. The van was leaking power steering fluid onto a drive axle boot, causing the boot to deteorate. The presumption was made that the "repair" would at least hold for six months, but we were sorely disappointed.
The other vehicle was a 1997 Toyota Avalon, which was leaking oil from the overhead cam seals. Additional parts were purchased to replace parts that were logical candidates for replacement when such a repair job is undertaken. Not only is the oil leaking from the seals again, but the "technician" failed to tighten the valve cover properly, bulging the gasket and not all bolts were replaced.
As a result the vehicle is leaking not only from the seals but the cover as well. This is a shoddy excuse for repair! Current engine and vehicle design mandate dealership service, but if that is typical what is the consumer supposed to do? In addition service personnel and the service manager were less than congenial in their customer contact. It was understood that the Avalon was needed to provide transportation for a new job in OKC, however, the vehicle was not repaired in a timely manner and the vehicle had to be towed. When the vehicle was not repaired as indicated, the windows were left down, and the dealership said they were unable to determine the cause failure of windows to raise the (it was a blown fuse).
Good day, I service my 2010 Toyota Fortuner at Durban South Toyota in Isipingo Prospecton, Durban. Since around the second service I complained that my clutch engage position was too low. Since then, I've had a squeeky clutch and the gearbox was removed at first. The problem returned after 2 days. The gearbox was removed again and eventually the clutch pedel bushes were replaced and the squeeky clutch problem was resolved. I was glad after that repair that that my clutch engaged at a more comfortable position- about 1/3 up.
Unfortunately this did not last long. On complaining again, I did not get any feedback and no attempt was made to resolve. Now the problem is getting even worse. On depressing my clutch to the carpet, after travel about 15-20mm the clutch engages. This is very uncomfortable and too low. Is there someone who understands how the settings work and can influence the engage position?
I have complained about this to two dealerships. I went back to toyota dunning in Ann Arbor and again complained. I think it was the manager who with whom I was speaking ande he explained that it was a pump that cycles after the engine is turned off. I have again taken to stopping owners of the prius model if in fact they have a noise. Yes, but they all tell me it is a soft whirring noise. That is not what I have. It sounds like a rusty gear or rusty metal against metal and it can be quite loud. It is always after the engine is turned off and occas when I start it up or just before. Not sure on that one. The problem with the other sound is that it varies in intensity and I cant figure out the reason, so they dont hear it at the dealership. Someone would have to drive the car for a bit over a period of a few days to hear it. Seems to me a small thing to take it out and replace it. A response would be appreciated. This has been happening since I purchased the car this year.
I have a 2002 rav4 that has the transmission problem. I received a card in the mail last year took my vehicle to the dealer in Corbin Ky. The transmission had been acting up, shifting harsh at times. The dealer said could not find any problem. Just in the last couple weeks started having all kinds of problems, hard shifting. slipping, and almost locking up at times. really dangerous to drive. I took the vehicle back to the toyota dealer in Corbin Ky. said the vehicle had 138000 miles but the time frame for the warranty ran out in July.
Even though I had the vehicle there last year at this time I got no help It is ashame that a couple of months can do that to someone that has no money for repairs so I will have to park the vehicle until I can save up the money for repairs. I have owned 3 toyotas in my life and had gotten good service until now. Unless the God of Heaven changes my mind I will never buy another toyota and if I can change anyone's mind that is considering a toyota I will.
I have been a long time customer of toyotas and as a whole I have been happy. However, I purchased a toyota corolla 2007 and have had to replace hubcabs several time because of a poor design on the latch holding the hubcap to the wheel. I noticed this is not only me and when I try to go on line to purchase they are all out of stock. This should be addressed and a recall should be done and replace all hubcaps with a new design. I have already spend over 500 dollars and ready to buy another one. Enough Toyota.Stand up and take responsibility for your product.
I have been working on trading a car since the second week of Oct. The deal is not going well because of my credit. At least that is what I was told, after I was told twice I would drive off in a car that same day. I had been told weeks ago that I would have had a car by now, however as of last Sat, Nov3 I had to ask my sister to bring me to Toyota of Westchester. She told me I should get my title back from them until I could work out a deal. They said the office was closed.
I called yesterday, Nov 7, 2012 to go over the following information that I will share with you. After this weekend, my sister said I could share her car until I could save enough to put a better down payment on a car. Originally Sean and David said they would give me $3,500 for the Toyota Corolla 2005 that is located on Westchester Toyota because they appraised it there. I gave my title because I though I was driving out in the other car after the appraisal was done. When I called yesterday, David from finance said that Sean made the decision about buying the car straight out so that I can save and put more money done at a later day. When I spoke to Sean he told me he had to discuss this with David and would call me back in 20 minutes.
They have not called me. At this point I need to know that they will buy the car, because I need to get back to my sister. If they buy the car, then my sister will continue to let me share her car. I would have to bring her to work each day, but this way I could earn more money to put down and possibly get a different car with the trunk space that I need. I understand that price might go down a little, since I am not buying right away, however I am sure that it can be worked out when I come in to buy a used car from you in the next few months. I need to be contacted today, before my sister starts to take more action. I need to be emailed back to let me know how much will be given to me and if this can be finalized Friday, Nov. 9.
To Whom it may concern,
In November 2012 i bought a 2011 SR5 hilux in Melbourne. The vechile is now in Sydney, and two months ago i noticed that the struts supporting the hard lid, had popped out of the tub they were screwed into. I took the vechile to a toyota dealership in Sydney, they inspected the lid and sent me down to there pre-delilvery deparment to have it quoted up for repairs. The dealership where the vechile came from are doing everything to avoid fixing my hilux. I have supporting emails from toyota sydney, who have helped out big time, but Garymcmillans toyota in melbourne are not getting anything done. i.e they need to supply a Order number to sydney toyota so the repairs get paid for. I Still havent heard from the melbourne dealership and as a result, i cannot keep my tools in the back as i cannot lock the lid, and this is effecting my work.
This has been ongoing for now 9 months. When I purchased a second hand 2003 Ford Courier ute from Surf Toyota dealership, their second hand car area, it was unknown to me that it was really defective, riddled with rust underneath, purchased from another QLD dealership at a wholesale price of $9,500 a month earlier, and resold to me at $15,000. They put 6 months NSW rego on it getting a blue slip done on it the day before. 6 months later I went to renew the rego but it was knocked back by the RTA due to the worst case of rust they had seen for a car that old (8 years only) I went to a well known car dealership in good faith knowing that things like this wouldn't happen. I was wrong.
Surf Toyota will not reimburse me my $15000 that I paid for it. The car was inspected by an expert who deals with this situation, and I was quoted as atleast $15000 to repair due to it needing a completely new chassis. Another expert stated that if I had come to him to repair he would turn me away due to the extensive rust damage. The car is unrepairable. I have now attended 3 Tribunal hearings but with no result. My next step is to contact a Current Affiar and Today Tonight and get as much media attention and exposure as I can.
I have contacted Head Office Toyota before but all they said was that they could not have any say as Surf Toyota is a privately run business. I am sure when the brand name Toyota is blazed across everyones television screens in Australia you may sit up and pay attention. I am in the right, I have documented proof, photos etc, I am losing hundreds of dollars each week from not have a vehicle to run my registered lawn mowing business here in Tweed Heads.
I can email pictures if you like and inspection statements from experts. The pictures of rust are scary. Please reply and have some positive input as this will not go away. My wife's vehicle is a Toyota Prado and it has served us well, Toyota make great vehicles. It is a shame that Surf Toyota in Tweed South is going to bring your name into a really bad light as it is the main car dealership for the Tweed Shire. You need to get in contact with the manager there asap, Adam HALL. He came up with a limp solution and that was for them to repair it for $3000. This is not acceptable as the car is a rightoff and cannot be re-registered due to the RTA inspection etc.
I had an automatic loan payment set up with Toyota. I purchased a Honda 3 years later and my Toyota loan was paid off. One day I look at my bank account and even though my Toyota account had been closed over a month, they processed a payment of $380 on top of my Honda payment through my new dealership (so in 1 day I was chanrged just under $800 for car payments.) I contacted Toyota to resolve this and to hopefully just be credited for the mistake. Instead they said it would take 30 to 45 days to recieve the reimbursemnt in the mail because they needed to wait for the funds to clear in the bank and then they were not responsible for how long the postal service took to deliver the mail. So they really wanted me to believe that Toyota/Lexus doesnt have $380 to cover there own mistake and they needed to wait for the funds to clear.
3 out of the 4 people I spoke with were very rude and unhelpful. I asked to speak with any type of manager/supervisor and was told that would not be possible. Very dissapointed in this whole experience with Toyota. The car I had was a lemon, even though it was said to be "Toyota Certified" I had nothing but problems with it and will never purchase through or reccomend Toyota to anyone going forward, which is unfortunate because I had reccomended friends and family and probably made the company another $80,000 on top of the $20,000 they had gotten from me. But as always the "man" always gets away with screwing the consumer and did not have any solution to rectify it.
I purchased a Camry this summer. I pd. quite abite more so that I could get a GPS in the car. We plan to travel this winter and while practicing using the GPS I have found out that it doesn't use voice direction in rural areas. I took it to the delership and they told me that we are in a rural area and thats the way it is. They would help with updates etc. when and if they come. I have a smart phone and its GPS is light years ahead of the one I have in this car. My old portable Garmin is much better. I was looking forward in using it but I can't trust it they way it is. It also doesnt track on the road properly. (symbol >) I just can't believe that the GPS this day and age can be of this quality. I will not lease another toyota car if this is the quality of the electronics that they use. thanks for listening! K
I have A 2001 Toyota Rav4 with a 1az-fe engine. I have replaced the fuel injectors nozzles (4). I have replaced the Gearbox (Transmission). No matter what the mechanic does the problem will not go away. The Problem? Erractic shifting, hesitation,engages in reverse with a thump. Symptoms are intermittent, sometimes okay and the next day symptoms are back. I have researched the matter and discovered the the problem is with the Engine control module and that Toyota is aware of the situation. The problem is that I live in East Africa, Tanzania. I am a U.S. citizen serving as a volunteer worker, Missionary. The problem here is that the consumer has very little rights. Also it is not possible here to replace the ECM. I would like to know what can Toyota do to help me?
I purchased my 2005 prado from Swan Hill Toyota at 70000km it developed a starting problem . Every time it was serviced i mentioned that it was taking to long to start, at 110000km i was told it had a faulty injector and was out of warranty. I continued to have the car serviced every 10000km but not by toyota, then at about 160000km the starter motor wore out. Kerang toyota supplied me with a new starter motor but it did not fix the starting problem, they performed many tests on the car at it"s 170000km service and felt it was the injecters.
I have now returned the car to have the faulty injecter replaced at about 177000km only to be told they are all faulty and that i now need 6 new injecters at about $1700 . These injecters should have been replaced when the car was still under warranty i am looking for some help from TOYOTA.
Last week took my 2006 Tacoma in for inspection and service, they found a 3" HOLE IN THE FRAME, Passenger side, cost me 127.00 to have it welded to pass inspection. What is being done about the 2006 frames. I had a 1998 Tacoma that was recalled for frame rust, what is to be done or am I victimized by this. I have so far owned 5 Toyota vehicles, will this be the last. ? The dealership has been wondrful (Allegheny Toyota, Franklin, Pennsylvania) but I am questioning the quality for the price ?
Last time ( 4th time ) I went to toyota service centre, kolkata on 10th february, 2013. As per their statement brake drum spring changed. However no improvement occured. self as well as your service people wasted our valuable time. Since the defect couldnot be rectified, I donot know where I stand. I am also reluctant to to visit your your service centre for the same problem. Please advice.
I bought a new 2012 Topyota Rav 4 in Sept 2004. I was told this was a 4wd car and all I had to do was puch the 4wd button. They did not tell me it would drop out at 25 mph or when the brake was applied. I wanted a 4wd vehicle and was looking at a jeep compass at the same time. If they told me how theit 4wd worked I would not have bought this car. I bought the car at Larry Miller Toyota in Spokane Washington. How can they call this 4wd when it drops off at 25mph.
The rear hatch struct blew and does not hold up the door. This happened while in operation and almost hurt a family member. We see that prior models have a recall; however, the 2011 is not covered. This needs to be recalled on the current model as well. It is a safety liability to your customer families. I am glad that our children were not under the hatch when the structs stopped working.
I bought a Toyota car new from Toyota Bury greater Manchester UK. But they sold me the damage right off car one of the sale manager and the sale man I am complaining about. I did not know when I bought the car but when my wife had a accident then we found out the car was damage and sold to me as new once I spoke to Toyota bury but they refusing. Respectfully Dear /Madam I want you to solve my problem.
Or I will be forced in to courts and to the Law to achieve my rights. I request to the Toyota UK high official to solve my ease my pain. respectfully members I will have to go to the media and most respected Law in UK. My car reg MA08 HSZ Toyota Yaris.
Recently had a flat battery and didn't have the code needed to reprogramme the audio system,went to Toyota wyoming nsw service centre and was told the cost would be $60 because if was an hour job.i made a booking and presented to said centre where a lovely chap from Toyota reprogrammed the audio system in under one minute at no cost to myself. Please give me an explanation why I was quoted one hour billing for a job taking less than 60 seconds.
I purchased a brand new Toyota RAV from an Oak Lawn Toyota dealership in 2006. Although it's been maintained by the dealership, it has consistently incurred major and suspicious problems. I believe it was either assembled incorrectly, or possibly Toyota is cutting corners in materials and putting out problematic substandard vehicles, or Oak Lawn Toyota is lying about the problems and the costs. In the last couple of years, I was told this vehicle needed $1400 worth of pollution control equipment including an $800 canister.
I was also told that it needed a $300 windshield wiper motor because when you shut the wipers down, they will not fold completely. And today, I was told that it needs a $2500 repair to fix a dial on the dashboard that freezes and will not turn properly to allow the airflow to come from the defroster, the windshield, the floor etc. However, as you drive, the air flow changes and the dial will free up. They "fixed" it twice for $100/pop but the problem has persisted.
Now it needs a $2500 repair??? These are not normal problems for a vehicle. I've done regular oil changes, mileage maintenance, brakes, etc. The vehicle has also had numerous recalls that have been repaired since I purchased it. There is something wrong with this vehicle, something wrong with the dealership and/or something wrong with Toyota Corporation. How could a 2006 need close to $4500 in repairs? And none of them from the engine??? The vehicle has never been in an accident and like I said, has been maintained by the dealership. I want this latest "problem" researched. This sounds like it should be a recall issue. Even the dealership cannot explain it and said it's rare.
I am writing this complaint to Toyota in place of my Cousin Cindy who owns a ...2003 Toyota Sequoia V8... It is about the DOOR HANLDLES on the Car...I was told by a Service man at Toyota to write in this complaint...So far ALL of her handles EXCEPT ONE ...just Crack off and brake as you open the door from the inside. BUT, Also the Handle on the HATCH BACK broke too...she got that one replaced First...She has had then replaced all but 1 (I think).
They are expensive to replace...ANYWAY. I am writing to see if she can BE REIMBURSED for this... PLEASE LET ME KNOW in any kind of way if she can be REIBURSED FOR THIS...The Tech. at Toyota even went so far as to say that he has known of OTHER cars just like hers that this happened too. I will be waiting to hear from you.
I can't believe Toyota would not stand behind a product like this, it really worries me that they would know about a broken hatch problem, but choose not to fix their models like this. If you know any HELP please let me know asap, so I can fix the defects soon.
On April 15, 2013 while parking my 2003 Toyota Highlander, all of a sudden my car accelerated while shifting from reverse to drive while I was parking. Suddenly my car took off with the engine full speed to red line on the tachometer in a space of four feet it jumped the parking block and smashed into the center block wall with my foot on the brake. To repair my car the cost was $2000.00. This was the second time this happened, first time no damages.
I have contacted the dealer and had the car checked on four different occasions. I realize that this is just an estimate on the mileage sticker. But as I told you on my original message. I was getting 47/48 up to 52 mp as late as last Oct. now I get 37.5 latest reading, town driving, only one person in the vehicle, no extra weight What I am saying to you is that this not an acceptable difference in gas mileage. Oh by the way, when I came to AZ from In inOct, the car was fully loaded and I averaged 51mpg.
What I am asking for is some insight as to who can fix this problem, or what can be done. as I stated, I am ready to put a placard in the window telling people that Toyota makes false claims about gas mileage. Sent from my iPad G On May 6, 2013, at 3:05 PM, "Ask Toyota" wrote: Recently you contacted Toyota. Below is a summary of your contact message and our response. Thank you for allowing us to be of service to you. Subject Mileage Discussion Thread Response Via Email (Thomas Morita) 05/06/2013 03:05 PM Dear Violet Sella, Thank you for contacting us. We apologize for the concerns you are experiencing Each new vehicle sold in the U.S. has EPA fuel mileage estimates printed on the Monroney label (window sticker) for comparison purposes only.
Please bear in mind that fuel economy estimates listed on the vehicle sticker are derived from the testing methodology dictated by the Environmental Protection Agency (EPA). EPA estimates are a useful tool for comparing different vehicles but may not accurately predict the average fuel economy you will get, which will vary greatly from one owner to another. Fuel economy is influenced by many factors including, but not limited to, the speed the vehicle is driven, any excess weight in/on the vehicle, excessive idling , etc.
For more information please click here. If you feel that there is a mechanical concern with your vehicle, we would encourage you to contact the Service Department at your local Toyota dealer where your vehicle can receive expert service from Toyota technicians. Thank you again for bringing your concerns to our attention.
We have documented our email corresondence under case reference number 1305062202. Sincerely, Thomas Morita Toyota Customer Experience Customer By Web Form (Violet Sella) 05/06/2013 09:01 AM I have been experiencing poor gas mail eagle since Oct. at that time had my Prius serviced and new tires,put on it. Since that time I,have had it back toToyota at least,4'times. Changed tires again. As we,thought that might be the problem. But to no avail. At the moment I am getting 36 .5 mpg. In oct, I was getting 47 to 52mpg. Now they say that around 40mpg is good. Iuse to sing the praises of Prius to all, but no more, in fact I am ready to put a sign in my window that states do not believe the mileage claims. Could you please look into this.
I own a 2004 toyota sienna van, I recently went to get an inspection sticker and failed because of the o2 sensors. My mechanic indicated that 1 of them was bad. The cost of the repair at that time was approx. $380.00 for 1 o2 sensor. I then waited a couple of weeks to have repair done for financial reasons, took it back and my mechanic said that the other 3 o2 sensors failed this time in addition to the original one failing. If that wasn't bad enough he said that this most likely will affect the catalitic converter as well. At this point for just the repair of the sensors I was looking at around $1500 dollars, just to pass a mass inspection. Something is not right, toyota's are suppose to last at least up to 200,000 miles. I can understand routine work, however, to pass inspection for a 2004 vehicle this is unexceptable. I would appreciate any feed back or help anyone has for this problem. I'm sure my vehicle is not the only one that is having this problem!
My wife arrived at Rick Hendrick Toyota dealership, in Fayetteville, NC, for the 105,000 miles service to be performed on a 2007 Toyota Camry on April 5, 2013 at 10:30am. For the record, this was her third time bringing the car in for service. And each time, she had problems. From my wife experiences with this Service Department, Iâm lead to believe this dealership tries to take advantage of customers--especially females--if you think they don't have a clue of what is going on. The car was fine when it went in for the 105,000 miles service. The maintenance light was staying on continuously so she knew it was due. When she checked in she was asked if there was any problem, she informed him about the service maintenance light staying on.
After checking in at the appointed time (10:30am) she caught a ride to the mall provided by dealer's courtesy shuttle. The service advisor--Darren McDonald--was to keep her inform by phone and not to do any other work without contacting her. When she was at the mall, she never received a called. And when she called, she wasn't able to get through to Darren but she did leave a message. Upon arriving back at the dealership, she noticed the car wasn't ready. When inquiring about the status of the vehicle, no one could provide a clear cut answer.
Well, to make a long story short, she was told the car needed a new oil pan. This was due to the threads in the oil pan being stripped. Doing my conversation the next morning with the Service Manager, Ray Phillips, He basically told me that problem like that is normal for todaysâ automobiles. He says the materials are much lighter and wears out quicker. So you tell me, with todays cars requiring less oil changes (my car every 5,000 compared to 3,000 in the past) that an oil pan can't withstand 20 oil changes. Even though this was a 105,000 miles service, the mileage on the vehicle was less than 104,000. I'm not the smartest guy in the world but I think Toyota makes a much better quality automobile than that. With that being stated, Toyota would have been out-of-business a long time ago. It seems like a cover up--maybe I'm wrong--but I doubt it.
Generally, threads should never wear out on a drain plug or oil pan. Stripped oil pans are usually caused by: Over tightening the drain plug and/or cross-threading. Another point I like to make. Why replace the oil pan? Why not tap out the stripped hole to the next oversize and replace the drain plug with an oversize plug. Please excuse me...I forgot, your Service Department is where the dealership generates most of their income, so you have to keep the money flowing "By-Any-Means-Necessary". During our conversation, Mr. Phillips, stated that he noticed the car been serviced there about 19 times. With that being facts, if your dealership was the one performing the oil changes over a prolonged period of time, the dealer should be responsible for the damaged oil pan threads. I have NEVER had a stripped oil pan, either by changing my own or having someone else performed the service. Then they had the nerves to present my wife with a bill for $550.00 for repairs.
Dear Toyota, I have a 2004 Toyota 4 Runner V8, sport. In the last 2 yrs, the VSC trac light has come on from time to time and the Engine shut off in the middle of the road and would not come back on, or at other times , the vehicle would not move when throttle was given, I have taken the vehicle for the same compliant at least 6 times and spent almost $2500, and in the last 6 weeks I have taken it to the Toyota service center 3 times and they have not been able to identify the problem as they are not able duplicate the problem. In the mean time my family is put at risk considering the Engine acts in the middle of the road or highway, Please use your good offices to find a solution.
I bought a Toyota Highlander Hybrid Limited 3 weeks ago. I paid the extra for the hybrid as I drive 25,000 miles/yr. I have driven 1,300 miles in the last 3 weeks & my Highlander Hybrid is averaging 22 miles/gal. This is a far cry from the 28city/28hwy advertised on the window sticker at the dealer and on the poster at the dealer and on Toyota's website. In fact it is getting over 20% worse mileage than it is supposed to. I have scoured the Internet in an attempt to find out why and have very little luck. The dealer reps keep telling me to wait and see, but at this point in quite frustrated with a bogus mpg claim by Toyota. The dealer GM said "We'll it depends on where you're doing most of your driving." My response to that nonsense was "well, it seems to me that 28city/28hwy should average out to 28? Right? Seeing as in not driving on the beach or in the ocean itself, city and highway pretty much cover where I'm driving". Anyway, no one at Toyota or at the dealership has been able to help out at all. Is this legal? Can an auto maker make totally bogus claims and get away with it? Thanks for reading and beware of the Toyota Highlander Hybrid mpg false claims.
We have always been two of Toyota's favorite fans, and now experiencing the same problem when we decided to purchase a new Toyota Camry in 2003. We originally owned a Station Wagon, which we absolutely loved, but only to find out that the repair on the wagon would be extremely costly for the mileage we had on this vehicle, therefore made the decision to purchase a new Camry in 2003. We now have 153,000 miles on this Toyota and feel that we could have gotten several more years out of this car.
After seeing that we are experiencing slow and small leaks, I brought my car in to our regular mechanic , only to have him tell us that the cost to replace the head gasket would be around $700.oo . We were disappointed, because we were looking forward to having this car as our "extra" to save mileage on our newer vehicles. As a devoted consumer of Toyota's products, and unfortunately not in a position to purchase another vehicle at this time, we were wondering if Toyota could help us resolve this matter with the repair needed . We certainly appreciate any assistance in this matter. Thank you, from two of your loyal consumers.
hi we were on holiday in perth and took our car to Rockingham toyota where we were told they had to order a part and we waited over a week for it. The service guys finally put the part in and we left for home (Balranald nsw, a 4 day trip) across the nualabour. We made it 200kms out of Perth when the car started to have the same power cut out problem. Nothing was fixed, when we rang rockingham toyota they told us that we were to far away and they couldnt be bothered to help. By this stage my husband was irrate as we were almost collected on the free way twice by trucks due to the engine cutting out and it then took 4 days to just cross the nullabour
dear sir/madam,i wish to lodge a complaint with you about the corrosion of the rims on my 2006 toyota prado.i made a complaint last year through bartrac the toyota dealers in tully,north queensland.they took photos and sent them in to toyota but they said it was dissalowed.all five rims have corrosion and the spare has only been used once.they said that there was a problem with the metal used and thats why the wheels were corroding and that other prados also had the same problem.so it appears that i would be wasting more money if i were to have the rims sandblasted and repainted.i would find it extremly hard if i have to buy a set of new rims and in the present condition the rims will surely devalue my car substantialy.i hope there is a satisfactory solution to this problem .yours sincerly,tony rossi.
I had my driver seat on my fj cruiser replaced because it moved back and forth a 1/2 inch when in the locked position and it worked fine for a few months. Now it has started to do it again, so I brought it back and the took video of the seat and sent it off to California. The service manager told me they might end up doing a recall on it but either way he would take care of me. So I haven't heard back in about 6 months so I figured I would give them a call see how it's going and to my surprise the gm quit and the new one didn't know anything about it.
So I fill him in and he say's he will talk to the Toyota rep and figure it out. They call me back and tell me they are not going to replace my seat again and I am going to have to live with the seat moving because it's normal. I did not buy it that way and there is a lot of them out there that don't do it, but I have found out that there is a handful out there with the same problem. Toyota needs to buck up and take care of this issue.
I went to vandergriff Toyota for an oil change I was talking to guy name Bob Last time I was there I ask him when is my maintness expire ge said in 02/2013 But today some how me maintness was expire in08/2012 so I said Ok I went and renew my maintness and also I bought a tire warranty it cost my 1750 The finace manager Andrey Korneev sale me the tire warranty with out checking my tire how bad the are. I know was no problem with the tire I Chack them every morning. Anyway during changing the oil they damage one of my tire when they were left it up. I do no that after they finsh they told me that I have a bad tire and I will not be covered by the warranty I just bought I said I was nothing wrong with my tire before I came to you. Any way they try to sale me a tire a got mad sending 1750 for nothing So I said let's cancel the warranty and the maintness because they try to get me I went back to finace manager to cancel the deal all what he said I can help you with that then he throw the paper work back to me I did not like that he make me feel like a pice of shit. They know what they did
Hi, I go to Sun Toyota(in Edmonton-10130 82 ave). I bought a camery Car. When they ask me to pay the deposit, I ask them how long can I get the new car. they told me on Wensday or Thursday this week. They talk with me and provide a all life free oil change for me. but I donot want to take. because the can still wait next week. I call the general Sales Manger. He said he loan a car for me to drive. I do not want to choose his deal. why he force me to choose this deal. he donot want I cancel my order. what's this dealler? this is horrible dealler. I donot want this car anymore. If I choose this car, maybe in future my car has some problem, they will not have good service. Could you give them call and ask them to pay back my deposit. I think this is not good for your good service.
I purchased the best truck I could ever wish for, 2001 Toyota Tacoma; itâs an xtra cab with TRD with the SR5. Today at 113500 miles it still looks and runs showroom new. But it has the rust on the frame and bad too. Toyota refuses to help in any way. In 2012 the frame was perfect, now it is almost eaten through. I love this truck but it is unsafe to drive and I am very displeased with how they are handling the situation. I opt to go with Toyota compared to Chevrolet because Toyota had a wonderful reputation on reliable vehicles and I was sold on that. When the recall was sent out, I was living in Virginia and battling cancer so I missed the recall. I believe Toyota should warrant their product or close down their plants if they wonât honor the issues at hand. I want a new frame or at least another truck with my engine and transmission, my baby is gorgeous. I am now on a fixed income with blood clots in my lungs due to the cancer I need my truck.
I have etios liva feb 12 model and facing front seat problem. It causes my back ache a lot, I can't drive my car on long route because of driving seat problem. I have met to pioneer and radiant Toyota several timem regarding the issue but no solution yet, please solve as soon as possible.
I have a 2010 Corolla. I brought my car to Truro Toyota for service, they were suppose to check my windshield washer fluid bottle. I got home and the bottle was empty so I poured some in and it leaked out. Phoned them and the service dept said to bring it in for them to look at. I live 1 and 1/2 hrs. drive from the dealership, only for them to tell me it's not under warranty because there is a crack on the top of the bottle and its not a manufactures defect. I refuse to buy one, I spent alot of money on extra warranty which I regret now. Needless to say I was not a happy camper, 3 hrs. driving for nothing.
I have a 2007 Toyota camry le v6 and the transmission is slipping, this car is only five years old I know it should not be having this type of issue, after ready numerous of complaints on the internet, apparently many consumers are having this same problem, I think Toyota should step up and resolve these issues, this is my first and last Toyota, I bought this car because of Toyota's reputation, but it is now clearly tarnished!
I was getting 47 to 52 miles per gallon on my Prius, I sang its praises to everyone and recommended it to all. However in October of this year, I needed new tires, at around 40,000 miles. I was told by my dealership, Anderson Toyota of Lake Havasu, AZ, to be sure and get the proper tires as the wrong tires could cause a 5 to 8 mile loss in gas mileage. Consequently, I purchased the tires my dealership recommended. At first my mileage dropped to about 32 to 34 mpg. I took the car in and they lowered the pressure in the new tires, now I get up to 41mpg. I find this totally unsatisfactory. What can be done? I would appreciate your input.
Bought a Toyota Tacoma with leveling kit and chrome rims. Since the day I have had it the tires rub causing the steering to jerk the wheel out of your hands. I have had it with these people.. They say its not their issue because its after market stuff causing the issue. Brand new truck the second time I had it in there for this issue, they cut my fender wheels. Which still hasn't been replaced. The tires are actually rubbing my frame...the after market guy says he did this he did that and it still rubs. Went to the dealer on 12/3/12 for the 12th time. Was told everyone was in a meeting and someone would call me back. It's 12/6/12 and nobody has called. I even spoke to Sparky Gullo and he also said someone would get back to me. Contacting the news media today and waiting on my lawyers phone call back. I have had it! After market or not Gullo Toyota sold me the truck as is it...you sold it so you fix it!!
I purchased a sequoia chassis no. 5tdzy64a69so22231. From Toyota dealer in Barain. Unfortunately I found the top (ceiling ) is shaking. When the car is driving and the windows are opened,the ceiling starts to shake and make a noisy sound. In fact this defect occurs in the very begging of purchasing this car. It is inspected by the dealer but refused to repair it .saying there is a kink on the top of the front door. I urged you please to instruct the dealer to repair it as it is still under warranty.
I called this dealer to get truck in for computer work done. The lady ask where I got my truck and I said not from you in Chicago she said I would have to go on a waiting list be cause the people who got there trucks from her go first I asked how long is the lis she wouldn't say so I called a different Toyota dealer 50 miles away and got in with in days before I did the other dealer I stopped in and asked if they could look up where my name was on the list but they couldn't because only one lady had that list at all times I would say this place only works on cars an truck they sell.i got very good service at the other dealer I would never send anyone to the one in iron mountain mi
Complaint–I deserve better service! I am a long time customer with Toyota of Nashua NH. I went in, without an appointment, for an oil change today. Steve, the service rep, pulled up my account and confirmed my vehicle, so he had my data. I neglected to tell him I use synthetic oil, but I knew it was on my account. When I left their service dept, I called to confirm that synthetic oil had been used. I had to call several times and finally was told by Steve that I now have regular oil in my car as I hadn’t specified synthetic. When I asked what my oil change had been two months previously at that dealership, he replied synthetic. He couldn’t have asked what I wanted today?? He also said that I shouldn’t be using synthetic oil after 100000 miles. Is this a new policy of your dealership? As a long-time customer, I would have thought I would be asked about my service options should I forget to specify. I called Mr Price, who I believe is the Service Manager, but he did not return my call. I would appreciate someone contacting me about this.
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