Contact Volkswagen Corporate

Subject: Urgent Complaint Regarding Volkswagen Tiguan Purchase and Discriminatory Treatment

Dear Management

I trust this message finds you promptly. I am writing to express my profound dissatisfaction and serious concerns about my recent experience with your dealership.

In May 2022, I purchased a used 2015 Volkswagen Tiguan 2.0T TSI from your dealership. The vehicle had 36,000 miles, and the salesperson assured me of its excellent performance, emphasizing a clean history with no accidents or repair records. Trusting their words, I committed $22,615 in financing. As an Uber driver, my family depends on this income.

On December 28, 2023, the vehicle stalled on the highway, causing distress. Although it restarted, similar incidents occurred frequently. Concerned about potential dangers, I promptly took it for repairs, incurring a $2,612 bill after three weeks. Unfortunately, the vehicle stalled again the day after retrieval and refused to restart. Attempts to contact sales and management were futile, leaving my car stranded.

This situation caused a significant loss of $300 per day in Uber income for 20 days, totaling $6,000, plus the $2,612 repair cost, amounting to $8,612

I am deeply disturbed by discriminatory treatment due to my Asian descent. Your dealership's dismissive attitude contrasts starkly with the enthusiasm shown to others.

Having lived in the U.S. for over 20 years, contributing diligently, my family should not suffer due to discriminatory practices. I suspect information about the vehicle's condition was intentionally withheld.

While my car model isn't part of the recent recall affecting 246,000 SUVs, owners of the same model may face similar issues. I share this experience to raise awareness.

I request full reimbursement for losses, immediate resolution of my vehicle's issues, and a sincere apology. I anticipate your urgent attention to this matter.

Thank you for your consideration.

Sincerely

Jiang Chen

Dear Volkswagen Customer Service,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding my experience with Volkswagen's services and the unfulfilled promises made during my purchase of a Volkswagen Tiguan 1.4 TSI Highline from Wearnes Automotive Sdn. Bhd. in Kuala Lumpur, Malaysia, on February 17, 2019.

Firstly, I would like to commend Wearnes Automotive Sdn. Bhd. for their exceptional sales and after-sales services; however, they have since closed their operations, leaving me with no avenue for assistance from the dealer.

My troubles began when I visited the Volkswagen Glenmarie (F.A. Wagen) service center for my third maintenance. After the usual service, I requested wheel alignment and air conditioning service. I paid for these services and left the center. However, while driving home, I realized that the wheel alignment issue remained unresolved, and the car's air conditioning was not cooling at the lowest temperature.

I returned the car the following day for the wheel alignment and air conditioning service, as these were the services I had paid for. Upon their request, I revisited the Volkswagen Glenmarie (F.A. Wagen) service center, where the wheel alignment and air conditioning were addressed.

However, on my way home from Volkswagen Glenmarie (F.A. Wagen), I encountered yet another issue. The Park Assist system had failed, and I suspect that it may have been inadvertently affected during the wheel alignment process.

As a result, I had to visit the Volkswagen Glenmarie (F.A. Wagen) service center for the fourth time to address the Park Assist issue, which was resolved a day later.

What compounded my frustration was the lack of courtesy and understanding from the Volkswagen Glenmarie (F.A. Wagen) service team throughout these multiple visits. Despite the inconvenience and burden of making these trips due to their errors, they refused to arrange for the return of my car to my location, which is a 40-kilometer round trip from the service center. Furthermore, during these interactions, I had a disturbing encounter with Mr. Sundara, who exhibited rude behavior and a complete lack of apology, despite the service center's repeated mistakes.

Additionally, the promise of five free services/maintenance, made during the purchase and visible in the VM Cares mobile app's vouchers section, has not been honored. Furthermore, the latest app update removed these vouchers altogether. Despite my efforts to address this matter with various Volkswagen service centers and customer service representatives, I have received no resolution.

My request to Volkswagen Malaysia is twofold:
Compensation for the considerable inconvenience and trouble I have endured due to the Volkswagen Glenmarie (F.A. Wagen) service center's actions as outlined above.
Honoring the original commitment of five free services/maintenance, which was part of the purchase agreement.
I understand that the VM Cares mobile app's upgrade and the closure of Wearnes Automotive Sdn. Bhd. may complicate this matter. However, I would like to draw your attention to a forum post (https://forum.lowyat.net/topic/4877557/+20) dated December 13, 2019, which confirms that Volkswagen was indeed offering five free services/maintenance during that time. This post aligns with my recollection and should serve as evidence of the initial agreement.

I kindly request your immediate attention to this matter and a swift resolution. I have been a loyal Volkswagen customer and trusted the brand's integrity. I hope this issue can be resolved promptly to restore my faith in Volkswagen's commitment to its customers.

Thank you for your understanding, and I look forward to your response.

My vehicle number is VCX 7863

Thank you for your understanding, and I look forward to your response.

Sincerely,

Musavir Pasha
+60126786323

My complaint is with your product. My car is a 2016 Beetle and I am no purchasing a THIRD replacement key and fob for a very high cost. There is a pin that locks the key to the fob that simply falls out. Fortunately I was at home when it happened this time. The last time that happened I was not so lucky. I have ordered two more keys so I can keep an extra with me at all times in case the key just magically falls out of the fob again. This is my second Beetle and I did not have this happen with the first car. Let me understand this..................we can land a man on the moon but Volkswagen can't create a better pin to secure these keys? This will cost me upwards of $400.00 to purchase 2 new replacements and the money to have them work with my car. I would like a refund for this cost and would like Volkswagen to step up its German engineering and find a better way to make the key and fob.
Sincerely,
Theresa (Tina) Turner

ALCON,
My family and I have been a loyal VW customer for years and we have never experienced anything issues with any of the vehicles that we have purchased from VW until I purchased the 2018 TIGUAN. I purchased this vehicle as a birthday and promotion gift to myself, and within 90days of my purchase I started to experience the shaking/ vibration issue. I mentioned this to the dealership and they told me brand new breaks take a little while to break in. soon after that I deployed to the middle east from Feb 2018 to Mar 2019, during that time my husband drove my car once a week to keep the tires from settling and then upon his Military retirement he drove it to Tennessee in preparation of our relocation and he mentioned it to the KING VW dealership in Maryland when he brought it in for service, they completed the service but never annotated the complaint on the documents. after I returned from deployment and the Army recruiting college course I drove my vehicle from TN back to MD so that I had transportation until I would relocate back to TN. I noticed right away that the shaking issue was not corrected and so I brought it to King VW since I was due for my 20000 mile service and I stated to the service personnel that I mentioned before and my husband mentioned that the SUV shakes when the breaks are applied, I was told that they would check it out since it is part of their inspection during a service. I waited for my vehicle to be serviced, and when they were complete I asked them what was causing the shaking and was told " Oh the tech didn't list any problems on your service summery". I did not have time to wait for them to re-inspect my vehicle since I was driving to TN to see my family for the 4th of July weekend. during my drive to TN I used cruise control there and back to MD and I still experienced the shaking and it became even more noticeable. I called King VW and made a specific appointment for them to check out why the vehicle was shaking so that they could not blow me off again and I brought it in on the 12th of July, at 1030. I forgot my house key on my keychain and went back up to the dealership at around 1,700 and they had just finished and told me that my vehicle that has less than 23,000 miles needed all 4 breaks are at 5MM's and Rotors are warped and need to be replaced and that is the cause of the shaking. my breaks reading prior to my trip was LF 8MM, RF 8MM, LR 5MM and RR 6MM and my mileage use for 2 July to 12 July was 1,750 miles. and the cost for this repair is almost 1,200 dollars and they cannot explain why/ how this happened or if it will happen again. I'm 5'2", 155lbs and I wear a size 6.5 shoe and I have never had a vehicle need new rotors, this is unacceptable, and I'm in shock. Now I'm afraid to drive this vehicle, I seriously want to trade this Tiguan in for another vehicle but I do not want to be responsible for another human life if they receive this vehicle but I also am contemplating very hard if I will continue to purchase another vehicle for fear that this issue will arise again. I have a 3yr old and I care about his safety. my husband has called a transport company to drive the TIGUAN to TN so that it can be parked and he is bringing me his Audi for transportation until I PCS from Maryland next week. This Vehicle has a very serious Issue and it was over looked multiple times by the dealership until I forced them to look for it, this is the worst VW vehicle I have driven and it is a PURE LIMON and will cause someone to lose their life and should not be on the road. This Vehicle has had at least 7 different Recalls and now the rotors and breaks all need to be replaced, I DO NOT WANT THIS DEATH TRAP!!!!!!!!

v/r

Angela D. Rice
SFC, USA
Support Team NCOIC
6th Medical Logistics Management Center
Ft. Detrick Maryland, 21702
Office: 301-619-9367
Email: angela.d.rice5.mil@mail.mil

“People will forget what you said, people will forget what you did but people will never forget how you made them feel.” – Maya Angelou.

I took my car for service at 8AM on 6/6/19. The back light was out and needed repairing. I called at 12:30 to get a status update, was told someone will call me back. I decided to call back after not receiving any calls at about 1:15pm, was told the associate is with a client and will call me back, I opted to wait on the line. I waited for 25mins after which someone came back on the line saying the associate has to go over to find out a few things about the vehicle and will call me in 10mis. After 40mins of waiting I called back again, only to be told that he is with another client and will call back. At that point I asked to speak to a manager, was told the manager is on another call but someone will call be back.
It is now 3:pm and I still have not received any calls. I also work and need my car for transportation. If alternative arrangements have to be made it would be good to know sooner than later. Having an updated status on the vehicle would have been of great help in deciding what alternative plans I need to make if any. This is horrible customer service. I have dealt with other car dealership and for the least I was able to get an update on the vehicle.

For several years I been trying to get my sunroof noise resolve. The service Department took a look and try to fix it, but I continuous noise entering passage sides whenever I exceeded 65 miles or more. The Volkswagen Dealership in Toms River promise me they would have regional Manager get in touch with me. However I was told there is nothing they could to if I drive the vehicle over 55 miles. This not what I wanted to hear from the dealership. Therefore, I have contacted an attorney to see what can be done to resolve this problem.

Unhappy customer
Kindly be informed the I bought a Volkswagen Passat 2017
With only one master key the other one not related to my car
Returned back to ElTarek car dealer for over one year with no feedback
I need my another master key
I’m quite sure that’s all my right to go back to you after all my tries with the care agent many times

i bought a brand new 2019 tiguan r line in 2 months back and I'm not using it regularly because its my second car
but now on the rear left side wheel the brake pads are finish ,so what's wrong with my car ,is it a fake brake pads or what?

Took my 2004 to VW in Hayward Ca.2 weeks later same problem and can't even get a Loaner to use.3rd time VW in shop again.Very dissapointed!

February 15, 2019 I purchased a 2019 Tiguan at Don Jacobs VW in Lexington, Kentucky. I took advantage of the $500 military discount as an Army veteran of the Vietnam War era. I provided the dealer with a copy of my wallet id while completing the paperwork. About 3 weeks later, the salesperson called asking for the full-size form DD214, saying VW required that and I sent that the same day. Two days ago, I get an email saying I must provide a statement stating I'm retired with full benefits!!! At this point, I asked for a written VW policy on this "military discount" which the dealer provided the next day. On receipt, I called VW and spoke with a person named Angel, Case # 190298229, who attempted to explain to me "for this promotion a US military VETERAN is only a VETERAN for 2 years after leaving active duty status. So, here's the deal; if VW USA is going to advertise nationwide a promotion that restricts VETERAN status to "within 2 years of active service", I will make it my mission to advertise this slap in the face to EVERY veteran all the way to the White House, EVERY veterans program, both public and privately funded, my grandson, who is an US Air Force Technical Sargent training recruits in San Antonio, Texas. I will ensure this blows up in your face as bad as the diesel fiasco. I promise you. FINALLY, I'm not paying the $500 credit back, nor will I EVER purchase another VW....and I will ensure NO ONE I have influence will either....

took my 2015 jette to dealership last Tuesday,My transmission started making a grinding like sound,
I have 52000 miles on car have serviced all oil changes as scheduled,
however last year unfortunately a deer and my jetta had a nice head on dance.
the car was a mess,The insurance repaired the car and all damages.
Now the dealership still hasn't said what exactly is going on with the transmission but has said that volkswagon will not honor our warrenty,
So we are out of a car !!!???
He said our transmission fluid is clear
the fluid we drained from the car has a blueish like tint
so I can tell you now that volkswagon is not going to honor the warrenty .
We have never had any services done to the transmission at all,We were about to schedule our first tune up then heard the noise from the transmission.
I don't think it is right that my car warrenty would become null and void over the color of transmission fluid,that I know nothing about considering I've never had any transmission work done period on the car.
All I know is that my car was severly damaged during the deer collision and I don't know if the fluids were drained from the car during the repair.
but how can my warrenty not be honored for this car and I still don't know what the heck is going on with the transmission.
That seemed to be the dealerships biggest issue the fluid that we have no explanation for,and they refuse to do anything for the car,I doubt they even asked volkswagon about repair with warrenty .
I am very very pissed off and to think we were going to purchase another volkswagon at retirement and my wife has a beetle and now wants to trade it in,Because she wants nothing to do with volkswagon anymore.
I need my car and I think its absurd my warrenty is not being honored.

Dealer: Volkswagen Automotive & trading co.

VIN: WVWZZZ3CZ9E026855

I bought my car from the dealer 2010, I have all the scheduled maintenance with the dealer, on schedule, I was never told that they do maintenance to the gearbox, never appeared on any of the sheets.
The car was sent for regular maintenance at the dealer shop, before reaching 200,000 Km, after the maintenance by 1 day, the car computer showed an error for the motor, & the rear gear was not working, a day later the gear worked without any interference, the car was taken again to the dealer shop, they sent to Germany the case, I assume that negligence in the maintenance caused a damage of the DSG (faulty transmission).
I believe that the transmission must be changed with a brand new one at the cost of the dealer or VW, please provide your reply to me soonest.

We bought a Volkswagen Sharan.
Despite our plea, and not having any current problem on the car, Volkswagen Malaysia voided our warranty based on a minor overrun on service interval on date ( our first year ) and not on mileage!!!
No reminder like from other manufacturer's dealers.
we never had this problem from our cars - Honda, Toyota, BMW, Mercedes, Volvo.
None ever voided our warranty.
hopefully not on my daughter's Porsche!!
Unbelievable!!
Our family will never ever buy another car from Volkswagen group - Audi or Porsche!

MY Amarok was leaking water, and I took it in to VW Auto House Centurion. After pressure testing it they replaced the EGR due to an internal leak. After a short while the coolant light came on again ,I phoned them and there explanation was a airlock after the EGR replacement. I again filled it with coolant now standing at approx. 4 L. When the coolant light came on a short while later I took it in again and they tested the vehicle again and found that the Head is cracked. I am of the opinion that Auto House could have prevented this from Happening. I tried to resolve this issue with them, but with no satisfaction. Please assist . I want to send through the mails but does not have a e mail address.

nirving@kellyauto.com (Service Manager, Kelly VW)
fmoran@geico.com ((Auto Damager Supervisor, Geico)
dcaputo@kellyauto.com (Kelly Collision Center)
VW Customer Service Center
PREVIOUS CLAIM NO.: 0515614610101046-03
January 1, 2019

Dear VW Folks:
In so much as I hate to write this letter of correspondence, I am compelled to do so given the circumstances at-hand. More than a year ago, as your records will document/indicate, I was involved in a head-on accident, which was not my fault and for which I received due compensation … at the time. However, since then, I have encountered an additional expense (statement of services appended) that I firmly believe is directly related to that incident.
Let me explain: When all of the work was complete in February of 2017, I asked/implored the insurance, collision, and automotive (VW) groups to evaluate a grinding noise that I would hear upon both a right and a left hard turn. I went so far as to physically bring the car to the last group upon the recommendation of the collision folks. Test runs of the car were conducted, and no one felt that there was a problem. [Never once was the car put on a hydraulic lift in order to see whether or not there was an issue, this at my request.]
Since the above so-called inspections, I would continually hear the grinding sound.
Well, the sound finally reared itself a few weeks ago when the automotive group discovered a broken spring (repair statement appended). The cost of repair totaled $1662.84 (alignment included), which I respectfully request should be assumed by either one or all of the parties involved (i.e. Geico, Kelly Collision, and/or Kelly VW Automotive).
Specifically, each of the following parties were negligent to notice the problem given that a spring simply should not break in less than 7 years from purchase, this given the impeccable condition of the vehicle in-question, and that I asked for test runs immediately upon picking the car up after 3 months of repairs.
1. GEICO for not wanting to do a final inspection (see appended email from Frank to me);
2. KELLY COLLISION for failure to adequately inspect the car WRT the problem upon request.
3. KELLY VW AUTOMOTIVE for failure to adequately inspect the car WRT the problem upon request of the COLLISION center and me.
Note further that the Collision Center has photos of the current damage and that the VW Automotive Group has videos of same, which they (the VW Automotive Group) have – as of this date – refused to send to me, this after repeated request by me to the Service Advisor, Jonathan Bastos. One can only imagine that they (the VW Automotive Group) are hiding something.
So, the bottom line, is the following: I have, in good faith, paid the $1600-plus bill to the Kelly VW Automotive Group, and I now request a reimbursement, in whatever way, shape or form from you folks in-kind, and in good faith. Failure to do so may force me to seek further legal advice, which I feel is unnecessary and unwarranted given the facts (above).
Kindly respond, at your earliest convenience, to this matter in that I want to resolve the problem as soon as possible.
Cordially,
SHQ

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working! I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there. I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously! They have never recommended service that wasn’t needed, at least in my experience.

For the last 23 years I have owned numerous Golf GTI's or Golf TDI's. Never really had any problems with any of them.

This year, May 2018 I purchased a 2013 Golf TDI Blue motion. Lovely car, fully serviced each year from new. I paid quite a lot for this car, it only has approx 36,000 miles.

Unfortunately, on Friday 30th November, the car suddenly went into limp mode, a strange noise appeared, like a whurling sound and the pre glow light came on.

I returned the car to the garage I purchased it from, and after investigations it turns out that the turbo had failed and now needs replacing.

Surely a five year old golf should not be requiring a new turbo so soon? All my other Golfs have been older with more mileage and no turbo issues. It is going to cost me just under £900 to get it fixed. Just before Christmas, so is an expense I really don't need or can afford right now.

I need my car for social and work purposes. I have been having an awful time these last few months. I live in the Isle of Man, and on 14th October my husband was air lifted to The Royal Liverpool University in Liverpool, where he has had two lifesaving emergency operations. He was on life support for two weeks. This is his 8th week of being in Liverpool, away from me and his two children. My daughter is under the childrens hospital Alder Hey and recently been diagnosed with Crohns.

I honestly don't know how much more I can take. The car was the last thing I need to be worrying about. My car is no longer under any guarantee.

Is there anything you guys could possibly help me with regarding the repairs for my car, with it being so young in age etc. I would also appreciate an answer as to why the turbo could of failed on a five year old VW.

Thank you for your assistance in this matter.

Lorna,

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be bothered about the issue that I have been facing with.

Finally, due to the lack of proper response from either of the hardcore culprits, I have filed a CONSUMER case against Volkswagen and the service center in JULY-2017.

After 10+ court hearings, finally, the service center has shown up at the court on March 22nd 2018 for submitting the required documents.

Volkswagen Company & the service center have never submitted any docs to support their claim of the new engine. This indicates that how irresponsible they are & how pathetic are they in treating their consumers.

Today, I wanted to question them @Volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within the first few months. This is absolutely not right on your front. You can’t treat your valuable customers like this.

Here are the details of the issues that I have been facing with you guys:

Engine leakage.
The quarter part of the engine is rusted.
Engine number doesn’t seem to be company printed. It seems to be locally printed by a roadside mechanic.
A lot of hammer marks across the engine which looks fishy.

1. For solving the issue, I visited the Elite Bangalore service station (1st week of Aug/2016). They fixed and return the car to me. Traveled KM is 3231 when the indication came.
2. The Same issue repeated (engine malware function). Car towing by road assistance(that time I am a vacation with family). The car reached to PPS Motors Hyderabad service station (13/Oct/2016), they replaced some sensors. They took some long trip for testing and they intimated to me, your car ready. Next day I collected the car (31/Oct/2016). Traveled KM is 5634 when the indication came. This time I have faced a good amount of inconvenience with family(my parent's age 60+ and 6 months kid)
3. The Same issue repeated again (engine malware function). I visited the Elite Bangalore service station (4/Nov/2016). They have returned the car in a week. Traveled KM is 6360 when the indication came
4. Engine getting leaking, after service as well.

The car was brand new on lease from Reydell Edison, NJ. It had done only 6025 miles when upon entering the Garage at back of house on 10-21-18 it had sudden acceleration to total the Car and Damage extensively Garage Wall. Damage to car replacement value about 20K and Garage $10K and other related costs 2K total equal 3K approx. VW HQ Consultant Peter was advised to look into electronics failure that caused the accident. The car is in Salvage yard in Windsor, NJ. The person to contact at Liberty Mutual is Matthew.Maloinkowski@LibertyMutual.com.
VW must respond failing by Nov 15 which was advised when accident happened to compensate or face a lawsuit.

Al Khan

Cell 202-257-8980

In nov. of 2013 I leased a 2014jetta with the buyers option from mike haggerty vw in oaklawn ill. my salesman's name was arshan Alamgir.the car was valued at 19,689.1 year later I bought the car in to the dealership for an oil change with 5,000 miles on the odo meter at. that time my dealer (arshan)found me in the service dept.,saying he had a better 2014 jetta valued at 27,800.it was better for me,also due to me being an older female(62)as I was going to purchase the vehicle at the end of the 42 month lease.keeping in mind I had only been on this lease for 1 year.Because I was interested in the the more expensive jetta,i inquired about the lease I was already in to,and arshan stated "don't worry about that,i'll take of that.He lead me to believe that he had xed out that 1st lease agreement,and we started all over.now,4years later at the end of my 48 month lease,and im ready to purchase my car he's informing me that a $ 3,329 was added to the residual amount on the car because I cancelled out the 1st lease agreement.when I asked him why did that happen,because I never intended to swap the lease I only wanted to get the oil changed on the 1st car,and how he had persuaded me to change cars with no strings attached,he said I should have looked over the contract better saying that he knew nothing of the financial aspect of the lease arrangement "I only sell cars.i had made it very clear my financial situation was not as such to incur extra expenses.my only intention for being at the dealership that day, was for an oil change.i feel he should no integrity on this situation,because he was aware that I had agreed to have bigger payments for a nicer car,but nothing more or else I would have kept the 1st vehicle.i was lied to by omission,because I didn't understand the figures or wording on the contract.for 5 years iv'e been a valued customer with vw.never missed a payment or been late. at this juncture I feel very devalued by a representative of your company Sincerely,Terrie L Maxey

In November of 2013 I leased a 2014 vw jetta valued at 18,910 from mike haggerty vw 8920 cicero ave. in oaklawn ill."with the buyers option"(vin#3vw2k7aj8em369418)vin # the salesman was Arshan Alamgir.Everything went as planned.due to my excellent credit rating the "sign and drive" applied with no money down.The lease was for 42 months and the payment was $309.In November of 2014 I bought the car in for the first oil change,the odometer was at 5000 miles.during my wait,the salesman arshan Alamgir came over to the service dept.and told me he had a better car more suited for me,which was another 2014 jetta valued at 24,985 (vin#3vwd17aj6em444547) odometer read 22milesI am a 66yr.old woman and I made it clear my intention was to hold down cost, I didn't want to pay for a car the rest of my life.i was interested,so I asked him what about the existing lease,he stated",thats no problem,i"ll take of that".Now 4 years later with an impeccable payment history,my intention is to purchase the car.I've paid $ 22,032 into the car,and that same salesman is telling me there is an amount of 3,329 added to the residual amount for breaking the lease that I was never made aware of, or knowingly would have agreed to.i guess you would say my ignorance of understanding a contract is my own fault,but I trusted arshan,and theres no way I would have agreed to this. I will be investigating any other legal options I may have.Iwas satisfied with my original option,and would not have changed a thing to cost me more money.I even bought my sister in who purchased 2 cars from vw.if the agent is only selling cars with 0 integrity,i'll make sure I pass that along to every one I know and then some.Lying by omission of information is to me deceptive practice sincereiy,Terrie L.Maxey……………….e-mail/ thesanctioner@yahoo.com

1) loosing oil from the engine and still not fixed, sent it in for the same repair 6 times already

2) rust on the boot and boot lid, no response

Bought new Tiguan 7/14/2018 with circular deep scratch on drivers side front door. Dealership said was going to repaint circular scratch and we would never know it was scratched. Repairs were made with a paint pen and now looks like a bullseyes on the door. This type of work is unacceptable and won’t settle for anything less than completely fixed . Call me ASAP (814)577-9946.

Three years ago my vehicle started going in to limp mode on long trips, I took it to VW Highlands and after spending several thousand rands they could not resolve the issue. They then referred me to VW Nelspruit and I spent even more money there. After returning the vehicle twice and even getting my headlights stolen and replaced with damaged lights they could still not repair the issue. After neither workshops could resolve the issue I made peace with the issue as it seldom caused this problem and could quickly be resolved by turning the ignition of and on. Two months ago whilst travelling to Polokwane the timing belt broke on my vehicle and I had it towed to VW Highlands to have it repaired even though I was sceptic after the previous incident. They quoted me to have the belt, tentioner and pulleys replaced. A week or so later they contacted me and explained that the valves were damaged when the belt broke. They quoted me and I accepted the quote to repair these also. According to them the vehicle was misfiring and would not run after this work was done. They then proceeded to check several things on my vehicle including wiring, injectors etc. They finally informed me that the engineering work was not done correctly and would need to be done again. About two weeks later they informed me that the vehicle was done and I went to collect it. I test drove it and found that the brakes were not functioning correctly and that the car had no power. They then quoted me an additional cost to replace wirning harnasses and fuel injectors at +- R60 000.00 to fix the issue. I refused and explained that the vehicle was running fine untill the timing belt broke. I received the car back this week and found that the vehicle is still idling unevenly, is shaking and has now gone into a permanent limp mode with the engine management light constantly on. I returned it to them the next day and was told that the work they have done is good and that the vehicle must have had these issues prior to me taking it to them as I told them that the car goes into limp mode every so often. They then told me that they will not continue working on the vehicle if I did not replace the valves and harnes and had they known that it was going into limp mode they would never have accepted my vehicle for repair. I have driven VW my whole life and have of late regretted that decision. I will now have to find an alternative repairer to fix something that I paid someone else to repair as clearly the OEM is of no use.

I just purchased a 2019 VW Jetta and have had nothing but problems, I have been in the service department four times and still the issue has not been resolved. I have a check engine light on and a loud whine coming from the back. The service tech have changed three items and still nothing and today I was given a loaner because they smelled a foul odor coming from the engine. I have yet to make a payment that is how new this car is and I am very unhappy about this situation and think I should have a replacement car because this is stressing me out. I was so excited about this new Jetta but, now I have nothing good to say about the car or the company

The cost of service in my vehicles (I own 2 VW). The latest: the metal door to access the gas cap doesn't open To repair $ 280.00.
A headlight bulb burn out: to repair $425.00 (due to the design the whole front of the car need to be removed). The clamp that attach the turbo with the engine came loose: to replace the clamp $ 1,500.00 (I was told that it was integrated to the turbo and it need to be replaced also). AM radio doesn't tune in: to repair $ 700.00!!! I feel that I own a Bentley instead of the "people's car"!

i bought a VW Amarok 4 Motion from Monte Carlo Auto in Sandton in March 2018. It`s VIN No is SJNFCAJ10Z2870541, 2015 Model.
The Amarok gauratee is untill December 2018. I took it to Rustenburg volkswagen as the Head lights doesn`t want to set up and down. They said that the lights got water in it and that it was tampered with and that they need to wait for the factory rep to visit them to decide. It is now 3 months later and the rep did not pitch up. I urgently need assistance as the time is running out. If VW cannot assist i must fall back to the dealer.

Please assist

082 825 9712

I leased a 2017 Jetta SEL Sedan from Armstrong VW in Gladstone, Oregon. In the winter of 2018 the rear window defogger stopped working in
a couple of places on the rear window. I took it to the dealer Armstrong VW twice and have called 3 times to see when it will be fixed but they have refused to call me back. I just want the defogger fixed but I can't even get a call back on the problem.
I have been a loyal VW customer since 1989, but these people don't really seem to care. Please help me. My account number is 810220684

Thank You
Terry Rieman
11790 SW Barber Street
Wilsonville, OR 97070
Ph# 203-640-3347
terryrieman@yahoo.com

I bought a second hand VW Amarok (13 April2018) from NTT Volkswagen in Potchefstroom. On delivery of the vehicle, I found no equipment/tool kit to change the tire. I notified the salesman who promised to deliver to me. Up to today all empty promises. If I have a flat wheel, I have no means to change it. The license disc and number plates is registered in a different Province to where I stay. I stay in Gauteng and the license and number plates indicate North West Province. If not resolved with haste, I will give formal notice to cancel the purchase and take steps to claim for expenses incurred.

I bought my first car in Gezina 2017 May and It started overheating, eventually they took it in and paid off the car. I got polo Tsi in November and to date I have not received my Car Disc, Arm rest and Spare keys. I have been calling for the past months and Paul and Mxolisi his Manager keep promising Me that all will be sorted but I have not received anything since. I call everyday and I am being ignored since they now know all the contact numbers I use. I was also promised that they will pay back the last debit for the first car and that has never happened and I eventually reversed the debit order with the Bank the next thing I am handed over by Wesbank. I honestly do not know what to do .please help.

I bought a key at vw baron postmasburg i received nw it mst be programmed suddenly the system is offline,what fo i do in such a case since friday till now

Upset and disappointed with the bad servoce I got from VW kempton park on saterday the 13th Jan 2018.A guy named Bongane and the other 1 whom I ddnt get his name were so so cold @ me as if they were doing me a favour.All I needed was for them to reset my car as it was showing the spanner.They started asking me questions as if they thought I was taking chances I'v never brought my car @ that workshop.I'v taking my car tp that workshop for the past 5 years..The attitude they gave me was shocking.RRJ069GP you can check how much I paid on my last service and when.

Volkswagen model Passat CC 2.0, approximately close to 6 years old. Mileage done to date is 19,742
Sent for servicing at authorised dealer work shop. The interior roof cover gave way. Work shop personnel deny responsibility.
Where do I stand under this situation ? The interior roof cover was intact when I sent in my car for servicing.
The car is only close to 6 years ago how could the interior roof gave way. If is not the fault of work shop it must be manufacturer defect.

Please advise .

Good day
• Please be advised that the light from the dashboard came on again
• This started after vw Maponya did my service on my car
• I logged a complain,
• They came to fetch the car
• After a week the light became on again
• You are the first to do the service in my car
• But the experience I get from vw Maponya its ridiculous
• It was supposed to be fixed on the day
• The best way is for you to re imbrues my money so I can go to another dealership that can provide the good service.
now it giving my car alot of problems and the thing is this i pay alot everymonth on my vehicle and paid alot for the service for this to happen i think they did something terribily wrong on my car how can this be sorted out please help

My car is in for repair and they are buying parts that don't even need replaced. When i got the original quote he said i needed a control arm, ball joint and new tire ( not rim). I had a front passenger tire go flat on Tuesday before the hurricane, the dealership couldn't get me in till the next week so i went to firestone and went to tampa. On the way home the same tire blew out and i had it towed to dealership. I was getting a free replacement from Firestone so I show up to get the old tire and rim.

The dealership comes out with new rim. I go to Firestone they want to see old one. So I go back to dealership get old tire go back to Firestone stone. After the inspection they guarantee me their is no need for a new rim. I'm being scammed. I need a call ASAP to fix this. Also they are claiming this isn't covered by a warranty and it should be it's a brand new car bumper to bumper. Also my loaner should be covered their trying to charge me for that. Now that I am being scammed I shouldn't be paying for anything this is freud and true customer disloyalty!

If you don't want to be true to your customers I will take this further. This pic below is day of tow. I will be taking pics of tire today because I still have tire there's clearly nothing wrong with it.

My sister has a financed car with them and was told false information about repossession. They told her she was ok with her payments and wouldn't be repossessed and she was. The tow guy said they don't want you to hide your car. They are so unprofessional and the finance lady Melissa at x 5023 , was arguing and fighting with her. This women needs to be tought how to treat customers. she told my sister she wasn't even a customer and that her husband was the customer. He finaced the car and gave it to her. They have given her so much trouble over this car that's been in the shop 12 times and it was new. They make you hold 45 minutes each time you call.

As a loyal vw golf driver. I was very disappointed of the display of cars at the SA Festival of Motoring. You had a racing car that cost 3mil +, with a guy giving us figures that I don't understand. (0-100 in 3sec......horse power?) that I was not interest in, a toy car set that is way out my age group, but not 1 new golf Gti or type R. Seeing that I drive a 2007 Gti and could be in the market for a new car. What I can tell you is. I saw beautiful Mercedes and Bmw that got my interest. Please if you going to do something do it properly.

I have a 2013 Passat SE and so far have had 2 faulty door locking issues. The most recent one was fixed today when they found that the driver's side door lock/latch failed. The technician told me that this issue was prevalent with this make/model/year. Further, the technician informed me that the new door lock/latch that was installed was an improved by Volkswagen because of this issue. I do not understand why, if it is a common issue, that this repair was not covered under a safety recall. This is not something the customer should have to pay for when the lock/latch was faulty to begin with.

My vehicle switched off in the middle of the road on the 30th of July. I had it towed to the dealer who advised me then that the clutch plate was damaged. The vehicle is 18 months old and had no signs of the clutch being damaged yet the dealer refused to have this covered under the warranty. I have escalated this to VW head office and two weeks later I am still waiting for feedback. Nobody returns your calls.

No manager is available to escalate to and it seems the dealer and VW support each. I am not allowed to speak to any one senior and Earl Frans will not give me further details. They cant promise me when my vehicle will be sorted. I am not in my third wheel without a car. This is my fifth brand new VW that I have purchased and I now will be escalating this to the complaints line.

have taken delivery of my Vehicle on the 13/07/2016. On the 19th July which is less than a week i am experiencing Major issues with my Vehicle. The EPC light went on as soon as i started vehicle and the car was jerking heavy and miss firing. I contacted the Dealership to tell them and said u should go to the nearest VW dealer which was 1km from me. I managed to get to Dealership and vehicle is now being stripped and head is going to be removed. The vehicle has 3 Year warranty, 50,000km and i'm sitting with this huge problem which i don't even  have a Courtesy Vehicle from VW.

Firstly, i am very disappointed in my Purchase of Vehicle above from Weiss Volkswagen-Durban. I have also spoken to Salesman to confirm Vehicle, Condition, Test Drive etc. Then i have no Vehicle to use or VW don't even arrange a Courtesy Vehicle. I have made a decision and don't want this Vehicle any longer because the CrankShaft and Engine has been removed and reinstall. My job requires a vehicle daily, and now I'm sitting where the vehicle is currently with major mechanically issues. My clients and my work is at stand still. I really don't want future problems and my only resort would be the Ombudsman. 

I purchased a brand new Vw Jetta 2014 model. The salesman was fantastic. He gave me a fantastic price and assured me that I'll fall in love with the car as time goes by. Well what a load of crap that was. A day after my purchase I noticed the price he gave me was the price they were selling the vehicle for. I've had the car for less than 2 years and the car is constantly in the shop. The lining on the roof come completely off. The seat belts in the back did not work. This was suppose to be a BRAND NEW CAR. I've always kept the service on time, keep in mind it cost $485 each time.

Now it needs a new fuel pump that is gonna take 2 weeks to get the parts. I'm left with no car and its school holidays. The shop won't supply a loan car as they are all taken. That just goes to show how shady this car yard is, if they don't have any loan cars. I'm extremely pissed off at the company and the staff for there lack of help. Their your best mate when trying to sell you a car until you need help from them. I totally regret my purchase.

I have a complaint as my car ( SEAT IBIZA 2013 - Body # 133345 / Motor# 184719 ) breakdown since 29 March 2016 and held at your center in Egypt Abu Rawash office since over 3 months. No positive action to solve my car problem during last 3 months. The gear box was stopped suddenly and your agent in Egypt promised to solve this problem to change it during one month. But nothing happened and I rented a car during last 3 months.

I bought a Volkswagen Jetta in 2012 and i never had a problem till last month. I had an accident and wasn't that worst or big but all my air bags are out. VW corporte wants to cancel my car.

I am an owner of Polo Vivo Vin --AAVZZZ65ZEU029732, bought the car in February 2015. With the purchase price I included a product that will ensure the car is serviced for up to 120 000Km as it is used by my daughter who is a candidate attorney. The product cost me about R15 000. When I took the car for 30 000Km service, I was told that the front break-pads are at 30% and I must pay R1700 to replace them. I went To Lindsaysaker Kempton Park to complain about the warranty product they sold to me when I bought the car.

They told the product that I bought was not suitable for my situation and the gentleman who sold it to me did not explain it to me. They promised to cancel the product with immediate effect (6 May 2016) and apply to you for a refund. I was contacted by Fiola of Lindsaysaker Kempton today (18 May 2016) to tell me that the request for cancellation has been denied. Please tell me what is my recourse (Action to be taken to recover my money) in this situation as this is a mbad product.

We have a 2012 Volswagen Prius which has about 80,000 Km on it. We live in Gurgaon, India. A couple of weeks or a month ago, the gear stopped changing - could only be driven in 1st. Our driver took it to the local dealer - Frontier AutomWorld in Gurgaon. They photographed & sent out computerized reports to various dealers in India & then finally to Germany. We were without a car for almost a week Nothing was wrong, apparently.

However, the same thing happened yesterday. Once again, we will be subject to the same procedure & be without a. Car from anywhere one day to 3 weeks - as was told to him yesterday. Never heard of reports being sent overseas. I have lived in the US for 35 years - never heard. You shd be providing Comprehensive, qualified Customer Care within the country you sell your autos in. Our Registration No is: HR 26 BR 96 96. You should be having the records on file. Please pull them up & provide with a satisfactory solution to this problem.

I went to camelback Volkswagen on 3-6-2016 to finance a vehicle, at the time is signing I was told by Alex Perkins the car wasn't financed yet. I then explained to Mrs Perkins that I wasn't comfortable taking the vehicle, and would leave it until the finance was completely done! Mrs Perkins assured me that it would be done within three days! Mrs Perkins did not contact me again until the 18th of March asking for more documents from my bankruptcy which I provided, on 3-1-2016 I was driving the car on the US-60 and a truck dropped glass onto the vehicle I took the vehicle to be fixed when the vehicle was finished with the repairs Alex Perkins contacted ABC Nissan where the car was being repaired, and told them they had to pick the car up , to look at something on it! This was on 4-13-2016 later that evening Regina the finance director called, and told me that they picked the car up, and they would not be able to finance the car!

I then asked Regina when could I come in ,and pick the 1,900 dollars that was put down on the car! Regina told me that I would not get my deposit back, being there was glass damage to the vehicle! Regina stated that the car would have to be sold as a used vehicle! I looked on the camelback Volkswagen website 4-17-2016 and the vehicle is being sold as a new car for a higher price than what they quoted me! Prior to going down to camelback Volkswagen I went to two other dealerships that explained to me they could not finance with an open bankruptcy, even if I had someone co sign! Samantha Jacobs from camelback Volkswagen assured me they would be able to finance me! The contract that I signed states that if the car isn't financed in three days , they would return your deposit! Camelback Volkswagen has scammed me, and I truly need your help...

In May 2015 I took ownership of a 2013 Polo GTI which I purchased at Culemborg VW in Cape Town, with the car having approx. 35 000km. Unfortunately, the car has had many factory issues since then which I have been struggling with over the past few months.

Just a month after my purchase of this vehicle, I had a power steering issue where the power steering pump needed to be replaced, as there was no power steering. Unfortunately, I then had to drive with this vehicle for almost 2 weeks before the car could be seen to for power steering pump to be replaced. The reason was due to N1 City refusing to assist with swopping it out under warranty, and I was told to take the car back to where I bought the car. I then returned the car to Culemborg who then had the car for almost 3 weeks, as there was a dispute as to who would carry the costs of this power steering pump. I patiently waited for the repair of my car, as I was mobile with a loan vehicle from the branch.

Exactly 3 months later; as my car is a DSG; I started encountering a gearbox issue, where the cars gears started slipping, as well as that the hill assist stopped working when I tried pulling away from a hill or an incline. The car was constantly in an out of the VW repair shop as every time the car came back as no fault found being found. I then researched the issue and found that the clutches of the gearbox was faulty and needed to be replaced. This process took VW N1 City more than a month to conclude that the clutches needs to be replaced.

Once the car was booked in, it took another 2 weeks to replace (this was done in January 2016). All was well with the car, but I then noticed that there was a knocking sound coming from the car (left front side) when engaging the reverse gear as well as when I went over a hump. The car then went back and no fault was found. This knocking sound continued until about 2 weeks ago. I was doing an up country business trip, when I attempted to climb a mountain pass, the car engaged into a lower gear, I then felt a jerk as well as the engine light flashed. I then immediately stopped the car and checked the service book. There it indicated that the catalytic converter could be faulty and I should take the car back to a dealership for repairs.

I then called the Culemborg branch to find out if a tow truck was needed as the engine light was flashing. I was informed that this was not needed and that I should bring the car in. On my way back I struggled to keep the car idling every time I stood at a robot or in traffic. I then decided the following morning to leave early morning and go directly to Culemborg as the car was then worse and did not want to idle.

Since then, the car has been in the repair shop for about 2 weeks. I was just informed that there is no compression in the motor and this repair would take an additional week or 2 to get repaired. I was also told that this is a manufacturing problem as the car is kept in good condition and the software checks confirmed that I did not drive the car in such a way to cause these damages. I am an avid VW enthusiast and have never had any such issues with my previous VW Polo GTI. I am very disappointed in the fact that if I work it out, over this past 9 months that I have this car, it was in for repairs for more than 3 months over this period.

I am currently looking at purchasing a new car and I cannot make a decision as I love the VW brand and nothing out there is catching my eye. I am writing you this letter as a plea to you to PLEASE assist me. I really don’t want to move away from the GTI brand. I was hoping that you could please look into this matter, and if I can ask if you could please have my car swopped out with another same type vehicle. I don’t want to reapply for finance, nor do I want to start repayments from the beginning or have my installments increase.

I know that it’s not an overnight or an easy decision but i hope that you can assist me with this matter.

I have a 2009 beetle convertible and 2 windows do not go up or down. I understand this is a big problem with a beetle. I want the windows fixed. I already had one fixed before the warranty was up. I only have 45,000 miles on my car. Will VW fix this problem? If not I am prepared for a class action suit. There are thousands of complaints from owners.

Friday 26 February my car went in for a 90 000km service. I got more than I expected. I had to have a brake fluid service. Poly v-belt replaced. Cam belt kit and brake fluid service. All this cost me a little over R10 000. Now the next day my car won't go. It has lost all power and very weird noise coming from engine. My frustration is I live 3 hours away from your Richards Bay branch. I am a Pastor and I need to be in church tomorrow. What do I tell my congregation. Can't come to church because my VW has let me down. Very frustrated and disappointed.