Volkswagen

I purchased a 2015 VW Passat for my son. In November, we began experiencing an issue with the car. It would start and run fine to a desired location but if leaving again with 15-45 minutes, the car would start and then die.

I replaced the battery ($130) thinking that was the issue. It was not. I then took it to an authorized VW dealer. They did a 60,000 mile tune-up ($360) and said there was not an issue with the vehicle. The problem continued.

I called the same dealership and they stated that I needed to have the car towed in the next time the problem occurred so they could could run the diagnostic while the problem was occurring. They stressed the importance of not starting the vehicle.

I had the vehicle towed in ($100) and spoke to a gentleman the following day and he stated, "after…

I have given my polo GT for service weeks back it is under extended warrenty, now while it is in service VW team found problem in Break sensors , Car purchased in 2016 from Global gallery which is now shut down and i don't have Tax Invoice of purchase. No response from VW team at all I owned Mercedes S class too trusting German brand I choose VW but not getting warrenty claims and car on time is not acceptable

Good day

I bought a Polo TSI 2016 in May 2017 by July 2017 in two months the clutch was burned and i had to pay R14000.00 for it to be fixed and i have payed it now its 2019 in October this year it started by requesting coolant and i always bought it after that the engen overheated the car is needs engen change of R60 000.00 am not happy at all and the car was out of warranty 2019 July just after this problem.

Thank you.

Hi, I am owning New Polo car bought in 2014. As of today, I have been leaving my vehicle for service with showroom only. I did my last service in March. Generally my vehicle will be good condition and j never feel like to service it.

Just the due date comes and I give for service. But this time I am really disappointed. I know it costs huge comparatively huge by giving vehicle to show room for service, I always leave my vehicle time showroom. But this I hardly feel like proper service is done.

I feel like it is just washed and cleaned. This is the reason I didn't gave any feedback this time. But nobody turned up asking for feedback later. We just bought another car in our family, due to this is still we had to change our brand.

So far I had no idea of changing brand. But now I think is…

Sincerity regarding their work is very poor , i have given my polo for servicing and some repir work at volkswagen service center jabalpur i asked so many times before giving ,after how many days they will complete the work ,they told will take only 2 days for working , and for insurance claim related formality 2 more days , it had been 7 days yet they have not delivered the care i m not belongs to jabalpur ,time sincerity was very imp for me , i suffered a lot because of them, not recommend any one to go for jabalpur service center , very disappointed ,very poor service.

I am highly dissatisifies with a sales person in D'iberville MS. His name is Gerald Edoria and he mislead me on several items concerning my lease. I am also going to post on Twitter, Facebook and any other social media I can access.

On several points I was mislead. 1} When driving the test vehicle I ask about the gas mileage since there was no sticker in the window. Gerald kept telling me how great the mileage is and how happy I would be.

After the papers were signed and i was given my copies, the sticker was in the group of papers and it read 22 miles per gallon. I have leased 3 cars prior to this on and 22 miles is the highest of any mileage by far.

I live on Social Security and paying extra for gas is a big deal to me. I live in a small city {Ocean Springs} and always driving the…

I am writing to you in regards to the poor service I received from VW Clarkdale after my newly purchased car broke down. It was by far the worst customer service I’ve received. My car was towed there on a Sunday.

The auto service was closed. One worker came to the front and told me to drop off the car key, but there was no one there to assist me and they wouldn’t be able to give me a service car because it’s a Sunday.

His exact words were if you came yesterday it would have been better. I couldn’t believe his response, when I’m already in shock, and in need of reassurance. I was given sarcastic responses. Unfortunately this is the just the beginning of series of events that lead me to start this letter.

I called on Monday to speak to the service department to ask questions. After several…

I have been a good customer and a spoke person among family and friends of Volkswagen for the past 25 Years. Between friends and family, we own at least 20 Volkswagen Cars nationwide now. I Bought 3 Golfs Prior to the GTI-2013 that I own now but no more.

The GTI 2013 has been nothing but trouble for me. After the extended warranty expired, the transmission needs to be replace which is a disgrace because the car has been driven for 7 years only. I took it to the City Volkswagen of Chicago (which by the way their customer service is not friendly at all) because it was having issues, just to find out that it needs a new transmission which will cost me a lot of money.

After I talked to the dealer, I decided to see if I can fix it with a private mechanic just to trade it for something…

very very bad service

I recently was without out my 2018 Atlas for 5 weeks plus 2 wasted days of sitting in the car dealer waiting area. I had recalls fixed and diagnostics on coolant system. Apparently all work and parts were verified. And my head gasket was faulty.

I went 3 weeks without loaner as well. I picked up my vehicle yesterday. Drove home 35 miles and a one way trip if 15 this morning. On return from that trip my coolant came light came back on and I had smoke coming out of my exhaust.

Then my vehicle over heated and a lot of racket came from under my hood. And then smoke billowed out. I was stranded. My husband who the vehicles in his name then called the local Volkswagen dealership that I've been dealing with.

It took them 2 hours to find a rollback to get to come get my vehicle it was 35ﾟ out this…

I am using AMEO 9 petrol) for last three years. (No. KL-01-BY-4087) There was brake complaint ( ABS) three times during last 6-7 months ! This is quite unacceptable, as the performance of the most important system has become unreliable. Now I am afraid to take the car for long drives. You must investigate the matter and please do the needful.

Regards,

Ajikumar

I have owned VWs for several years with no complaints. I recently traded my 2018 Tiguan for a 2019. The 2018 hands free talk was exceptional all one had to say was call xx cell and it immediately responded with no errors.

The 2019 has a major issue, same contact list etc. as the 2018 but when you asked to call xx cell it immediately doesn’t understand the word cell. It asks do you want to call xx, if you say yes I have multiple numbers for xx.

Then I have to take my eyes off the road to read the numbers to say number 1 or 2. This is a big disappointment compared to my 2018 which I really liked. How can I reprogram to go back to the 2018 software? Tom, disappointed customer

McCarthy VW Witbank. The service received is appalling. On Monday the 02Dec I phoned to book my car for a service which I had planned for Tuesday the 03Dec. I was told that someone was going to give me a call but it never happened.

On Tuesday 03Dec I then decided to go and book the car for a service personally. I had to wait for close to 10min to be assisted. The manner in which things get done at this specific dealership is not right and it is an inconvenience to us as customers

I have bought VW Golf Plus 2010, as my second car with millage 137000, automatic DSG. I am having issue with DSG when it shift gear from 1 to second car starts lagging and missing (shacking), only between 1 to 2 gear, with rest its fine.

I have heard VW DSG have this issue quite common. I really need to know about this issue and how VW deal with such built in issue. As fixing this is very costly.

I bought my car from Barons bluff polo highline R.I am complaining about the service I've been recieving from vw Barrons bluff and vw Marcarthy Durban. I took my cat to Marcarthy for 15km service and the next day the car had a problem. I then called imran my service qdiver to conta5me but I had to go in on Monday as the car was still giving me problems with the engine.

I then took the car as the car was not driving well.i then got to the dealer and and the car could not drive.when put into gear the car stops. Since I use this car for work I then took it to Barons for them to assist and I was not happy so I have left the car at the dealer as I do not have trust in driving that car.

I just watched Broken, and it showed your company using monkeys to test exhaust from your cars. Putting a terrified monkey into a chamber, obviously scared and terrified. I’m shocked, horribly disturbed and find myself wishing the tables could be turned.

Cruelty to animals is a mental defect you and your company obviously have. Im sure your consumers are not aware of this disgusting thing you do. I hope to make people aware. Disgusted

In May I took my car in for servicing at the Walnut Creek Dealership was davis that my 2012 CC needed carbon cleaning service for which I paid for. In June the check engine light came on an on the return visit they again said my car needs carbon cleaning!

After notifying it was already done they simply cleared the light. In November I took my cat th th Napa Dealership for service and was again advised I needed carbon cleaning on their recommendation I took the car back to Walnut Creek because it wasn’t done.

On my return visit to Walnut Creek who said it wasn’t needed. Now my check engine light is back on again with a rough idling engine. What can you provide as my course of action?

Yesterdy car sevice in thane service center.but gear problem is not sort out . and service time is very long 9.30am to 7.oopm

Took my car to VW of Waldorf because it would start and then cut off. They put it on the diagnostic machine, and could not find the problem was told to bring back if it did it again. The next week it did it again so I took it back the tech could not fine the problems so they called there engineers.

21,when I went to pick it up Carol told me the engineer said they were pretty sure that was the problem, it sounded like they were trouble shooling on my car and was told by Carol to bring it back if it did it again. The next Monday it did the samething .

What kind of manges does not have time to meet with the customer. 00 for parts that had nothing to do with the problem. I am looking to get reimburse my money back. I will not recommend VW of Waldorf to anyone.

Dear Sir, This message is the official complains about the services on the MENA region.

Please note that I have JETTA Hybrid 2013, it have problems with gearbox and I'm without car for more than 4 weeks now. You cant imagine how much is difficult to fix and replace the gearbox and maintenance this kind of cars in our region.

Per to the attached e-mails that I have sent to the dealers in Amman/Jordan and MENA region office in Dubai, unfortunately the answers to my case was not fair at all, based on the re-call policy and instructions for these cars from VW company worldwide it have problems with gearbox and transmission.

I have requested the dealer to cover the spare parts 100% as the car still under guarantee until 10/06/2020 and the mileage is below 100,000KM

Unfortunately the dealer…

Pathetic, Iam owner of tiguan. Had send my vehicle for service 3 days back, while sending the vehicle everything was working, but when I got my vehicle return my horn of vehicle not working. So I gave my car back.

They r telling me I will get my car back in 6 days . And hv to pay 25k for vehicle

Dear sir I own a car of your brand. 122 horsepower (2012) He showed me a fault. A. Those who were concerned with the services of PHILIPPEOS SA were very helpful. After checking, the transmission was damaged. MECHATRONIC. I find it unacceptable for a car with 57,000 kilometers to do a damage that cost 1300 €.

Let me tell you that for this very loss you have recalled thousands of cars in China, Japan and the United States of America. In Europe I have never heard of an audit. Unfortunately I am very disappointed with this whole thing.

I look forward to your reply

I have a challenge with the car,i took it to vw witbank highveld i waited for feedback about the car till i call them to check the progress, i got the result of the car after hours.today i went to them they gave the quotation i said i will look at it and come back to them,i've been trying to call them but no help,i left massage to the receptionist for the relavent dep to call me back but i am still waitng,cause when she transfer me the phone just ring no answer till hang up

I HAVE BEEN CALLING 0800111992 WITH REGARDS TO MY WARRANTY THAT I WAS ONLY TOLD ON THE 12TH THAT IT HAS SINCE EXPIRED ON THE 7TH NOVEMBER 2019.BOTH THE CONSULTANTS PROMISSED TO GET BACK TO ME WITH FAIL.MY VEHICLE IS CURRENTLY ON 73800KM ITS DUE FOR THE 75000KM SERVICE.I WANTED TO TAKE IT IN ON THE 29TH NOVEMBER 2019.CAN SOMEONE PLEASE ADVICE ME IF I WOULD BE PAYING CASH OR NOT.

Complaints details not attended well.

No expertize with Service advisor

During course of service at no time the service advisor attended the vehicle

Labour cost with respect to the actions done

False statements from service advisor when questioned if work done or not

We have 2017 Volkswagen Touareg and when it is cold the car Is chugging. It quite running sometimes. I buy the highest grade of gas I can get with no ethanol. I have had the car into Graham Auto in Sioux Falls SD every year.

They keep telling me that I have to go to different gas stations. And when I go to the gas station that they say then the next year it’s a different station that I have to go to now. We have read that this motor has that issue.

We need to get this fixed. Could you please let me know if you will fix this problem? Thank you Vicki Eggert

Wanted to note a disappointing visit to King VW in Montgomery County MD.

Today I went in to test drive a Golf R, and was refused a test drive right off the bat. The salesman just said that they do not allow Golfs R to be test driven. This is a strange policy, since test drives are the main in house selling tool. This is even more unusual since i just test drove a sister company product - Audi RS3 without any questions asked.

Just wanted to share this unpleasant experience at King Volkswagen on 979 N Frederick Ave, Gaithersburg, MD 20879.

I am owner of a Volkswagen Polo 1.4 TDI Bluemotion 2014 VIN: WVWZZZ6RZFY084231, since summer 2014. I paid 20.000€ for the buy. Untill today, have been replaced: water pumb, dsg mechatronik, dynamo and now should replace egr valve. I keep the car in very good contition and do all services in official workshop After theese, do you suggest me to buy again a vw car in the future?

Thank you

I took my car to VW of State College for headlight problems n my epc light came on they said they couldn’t find the problem with the headlight? N never even told me there was a recall for this problem n I’m still driving with one headlight?

And as for the Epc light they said I was a exhaust leak n charged me a arm and a leg for a clamp on my exhaust pipe? And told they checked my whole air flow system. From the throttle body to the censors n air filter?

Well that was a lie also the air filter was never looked at n I know because I had someone else remove it? And it was dirty as heck n a small animal left seeds n made a nest in there?

N the airflow pipe was never removed because nothing was disturbed Bc no finger prints on anything n the throttle body was so dirty nothing was getting…

Spoke to showroom who said they would ring back with information. Rang again and left number on voicemail, no response. Rang and was put on hold until I had to ring off. Terrible customer service. I give up.

I am so unhappy with the service and the cars I've been driving. it is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous polo for the new polo because of the problems it gave me and the constant fixing.

The new polo is a bigger piece of rubbish with endless issues. Can you just take your car please I'm not interested in anymore fixing I had enough. this is what I've been experiencing -wind sound problem -the breaks noise thing -the 2 seat belt campaigns -the handbrake campaign -an Issue with the handbrake -I had an issue with the tyre alert thing as well it said that the left rear was low but

the right rear had a puncture And now to top it all off its raining in at the sun visor I was soaking wet yesterday by…

ATTN: CUSTOMER RELATIONS PRODUCT COMPLAINT

I PURCHASED A 2018 TIGUAN ON 11-27-2018 FROM UNION VOLKSWAGEN. (VIN # 3VV2B7AXOJM207351) SINCE THE LEASE, I HAVE HAD PROBLEMS BEYOND REPAIR. THE LAST BREAKDOWN WAS ON 11-01-2019 @ HACKENSACK HOSPITAL IN HACKENSACK, NJ. SINCE THEN, I HAVE CONTINUED TO MAKE MY LEASE PAYMENTS WITHOUT RECEIVING A REPLACEMENT VEHICLE. THE VEHICLE @ THE PRESENT TIME REMAINS @ THE DEALER WHERE I PURCHASED IT. WITH ALL THE PROBLEMS THAT I HAVE HAD WITH THE VEHICLE, I DO NOT FEEL SAFE TRANSPORTING MY FAMILY & ESPECIALLY MY PREMATURE INFANT. I AM REQUESTING THAT THE VEHICLE TO BE RETURNED TO THE VOLKSWAGEN OF AMERICA & BE REPLACED WITH A 2020 MODEL FOR THE INCONVIENCE. THANK YOU FOR TAKING THE TIME TO READ THIS & I HOPE THAT THIS PROBLEM CAN BE RESOLVED AS SOON AS…

Delayed Service from Phoenix Cars India Pvt Limited, Kannur (Volkswagon Service Centre)

I'am a proud owner of your Volkswagon Polo GT ( KL 59 Z 909) and I've been using this vehicle for past 1year and 3 months ( 15k km) approximately. This letter is to express my dissatisfaction with the service provided by your service centre located in Kannur (Dst). Kerala.The vehicle was taken to the service centre on 04th Nov '19 due to overheating problem (as you can see from the attachment) . The service people asked us to keep the vehicle there as it requires thorough checking ( which is fine). So I left the vehicle there. The next day on contacting the service centre, I was notified that the coolant pump is not working and need a replacement and it might take 5 days( which is also fine). After…

Firstly thank you for your time today. My Car went in for service on the 07/11/2019 by Weiss VW in Durban, before my vehicle went in for service my car was perfectly fine in regards to starting up the vehicle and

no issues with it, on the turn the vehicle was starting, however after my vehicle went in on the 07/11/2019 I started having issues with my Polo Vivo. This started on Saturday afternoon when my vehicle was not starting on every turn which put me in a deep end stuck on the main road, Diagnostics was completed twice when my vehicle went in for a major service, and

came back clear with no faults found expect for the poly V belt, Throttle head and service is required on my aircon. This has inconvenienced me where I had to take a left to work and back also ask neighbors to support…

I purchased a 2013 VW CC and when I did a test drive I ask the sales person about the road noise and he said it was new tires and it would go away in about 1000 Miles, it did not and now the dealership (Jefferson City Autoplex )is out of business. is VW going to stand behind there cars and fix my problem ? or do I need to get a lawyer ? Let me know how we can solve this problem.

Thank you Orville Thomas

Careless sarvice irresponsible behaviour more &more

I just purchased a 2019 VW Tiguan SE I love the car, however I am extremely disappointed in the sound quality of the stereo. It is so bad that I may turn the car in and find another vehicle. I am a loyal be owner and have purchased many vw’s.

I am very loyal, but the neglected stereo in the 2019 Tiguan se makes me very angry. For a lot of people including myself the car is where we spend a lot of time. The one relaxing benefit of my car should be to have a decent sounding stock stereo system This is truly the worst sounding stereo system I have ever experienced in any new car, and

I cannot believe that volkswagen would allow a car with this fault to be released to the market. It is a huge design failure and proves that be does not care about what their customers want or expect. I am sure…

I have had major oil loss since early spring. I have brought it into Fitzgerald VW in Annapolis at least 4 times without any answers as to why. At my last visit to try to seek the source of the oil leak I let them know that I am just shy of reaching the end of my 100,000 mile extended warranty.

I was dismissed and told that maybe you guys would cover it if they ever figured out what it was. Now that my platinum warranty has expired and I’ve contacted them the manager of the service department is now notified me that probably it’s an issue with my engine because they have not been able to find the source of the leak at this point in time and

that my car is pretty much done with. He Suggested I trade my car in and take the loss. I feel as if they have purposely strung me along without…

My polo car is on engine seized in buying one month Showroom given to me damage piece what can I do

I bought a new Polo Max 1.6 at Trichardt Volkswagen in Mpumalanga. First I've waited 1 month for the car to get registered. Now the car has a rattle. We've searched for it but cant find it. Volkswagen said that will fix it for me but I must arrange everything myself and they are not willing to give me a cartisy car for a day. Then I phoned their Manager, on the 29th October 2019, and he would have phoned me back till today nothing.

They sold me a new car but I dont enjoy one day with this car. The rattle is so hard I need to put my music very load not to hear it.

It's a brand new car but feels like a hold car

I have a new VW Golf I bought on the 3rd October 2019 . On the 9th October I drove it to the city 7 km from home, The low pressure alert came on and I notified North Shore VW They told me to come over to them and

they said there is nothing wrong with the tyre so we will replace the tyre today 6th November. After I waited 2 hours they say no you have to pay $260 This not good customer service!!!

We have a VW Tiguan, RV66VJN, that was recently serviced by Martins VW at Camberley. We received the car back and the first time my wife (Sonia Oosthuizen) took the car for a longish journey (1h), the amber engine warning light came on.

She stopped and phoned the dealership, who advised her to keep driving, but stop if the red engine warning light came. She carried on driving but the red light came on and she immediately stopped and called RAC roadside assistance.

She had to wait 5 hours outside in the dark, rain and cold before the RAC arrived only to be told the engine had lost all its oil in the sump plate because either the sump plug or oil filter was loose/not fastened properly. As the service included an oil and filter change, and the car had no fault conditions previously, it…

I bought a new VW Tiguan from Wellesley VW (Massachusetts) and my front tire is defective. Volkswagen tells me I have to file a complaint with Dunlop Tire. Dunlop does not answer the telephone. VW will do nothing to help me.

The tire is shedding rubber and is UNSAFE. The vehicle is under warrantee. I am stuck in the middle between two corporations who will not help.

Hi I went for service and maintenance, I’ve received my car 1 day later due to technical issues that was unexplained by management to only find out when I received my car that the ignition starter was no longer working and VW Sudan wouldn’t take responsibility even tho I gave them my car in better contained then received

Was called a million times for early release.

Finally went to the dealership at 700 North Federal Hwy Fort Lauderdale FL. I chose a step down from the Passat to a Jetta 2019, my credit was by far better than what it was 4 years ago. long story short I was told verbatim “ vw program was implemented this year for free oil change up until the lease of the car.

“ I asked one last time, was oil change free and do I have the 15,000 mileage per year. Upon getting my first oil change to a different vw dealership, was told I had to pay for it and that it’s not in my contract.

I called back vw where I lease the car and was told the same. I left messages for the GM, no returned phone calls. Last message I left I told him I was returning the car, he called right back.

He was so arrogant and none…

The level of disrespect shown by Volkswagen Moncton is shameful. It is unbelievable to me that someone can return their lease only to be immediately shown the door without even an offer to use the shuttle for a drive home.

The employees should be ashamed at treating another human this way. Making a senior on a tight budget walk home as she canny afford a taxi. Unfortunately this Volkswagen dealership has ruined the brand for me.

Car bought 2015 Service booked yesterday with Shalini 4years advance warranty paid Car sent with driver today They want internal authorisation Kept waiting for 8 hours! Spoke to Shalini RENU Rajesh All said will call in 5minutes None. Did Finally Rajesh tells me that service is not due now!!!

Excuse Why were they keeping me hanging for so long? Completely unprofessional Expect better from Vw and frontier auto! No wonder Vw going down!!!!

My car is less than 20000 km back and the fuel pump has stopped working and the company does not state the reason and says it has to be replaced.

I have a 2012 jetta tdi. I had the timing belt replaced in December of 2018 . The belt broke in September of 2019. The dealership has been working on my car for 2 months now. As of November 1st they are now telling me u may need a new engine.

After having the cylinder head rebuilt. I'm not going to pay for a new engine and from the way it is going g I don't think I will pay for the work that has been done up till now. 2 month for head and timing belt and there saying compression in 2 cylinder is bad. Come on.

If they cant fix it I dont think bbn I should pay 5 thousand dollars they quoted me.

I normally take my car to vw hart field in Pretoria where I normally get a good service from my service advisor Lewis. I want to quote the days where I took it in. July /25 /2019 29 March 2019 24 April 2019 Till today.

I when I took it in with a knocking sound. On the wheels. How ever. I was given a difrent technician which I do not know his name. And.

Secondly his foreman can to explain. What’s the issue. And he was very Rude. And spoke to me in disrespectful manner to a point where I did not even get assisted. And had to take my car. Away. Because of the attitude of the people who were sapouse to help me .

I have stated to him that the car had not been damaged and I just replaced. Rear brakes and disk. About 3 weeks ago Yet he went on by saying because the car had a body dent on the…