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Write for Us Volkswagen Complaints Continued... (Page 3)
222+ reviews added so far. Upset? Call Volkswagen corporate: 703-364-7000
In March 2012, I purchased a 2009 VW T5 Kombi 1.9 TDi. The vehicle was priced at R255 000 with about 58 000km on the clock. On Thursday, 21 February 2013, the Kombi went for some light bumper repairs. At the time of the repairs, the panel beaters brought it to my attention that there was visible signs of accidental repair work that was previously done to the vehicle and since I have the vehicle, I have never ever been in an accident with it. They advised me to contact the dealer from whom I purchased the Kombi to find out if the vehicle had previously been in an accident. I contacted the dealer that same day and spoke to the salesman who sold the Kombi to me. The salesman told me that they will need a report from the panel beaters to confirm that there are signs of previous accidental repair work done to the Kombi.
I went back to the panel beaters on Monday, 25 February 2013, to get the report from them as requested from the dealers (VW Claremont). I took the report to the dealers that very same day and also took the Kombi, so that they could see for themselves. The sales manager, Mike Shield, told me that the panel beaters report was not good enough and that I had to take my Kombi to the AA for an inspection.
On Wednesday, 27 February 20113, I took my Kombi to the AA for a full technical inspection, which cost me R 1 463.00. The report from AA also stated and confirmed that there are visible signs of previous accidental work done to my Kombi. That very same day I took the report to VW and directly to the sales manager (Mike Shield).
He asked me what would I like then to do about the matter, because he will need to speak to his boss, as it is a privately owned company. I told him that they will have to make an offer, as to what they going to do about my situation. He immediately said that he can trade my Kombi in for a later model or buy my Kombi back for cash, without even discussing it with his boss first. I told him that I appreciated the offer of trading in my Kombi for a later model, but that wouldnât work, because I am currently under debt review, so the banks will decline me for finance for a new vehicle.
On Friday, 01 March 2013, I sent him an e-mail to follow up on the matter, because I want to get this issue resolved as soon as possible. I told him in the e-mail that I donât want to rush him, but I donât want to hassle him for long on this matter, that is why I want it to be sorted out as soon as possible. After 5 working days I sent him another e-mail on 11 March, because he did not respond to my e-mail, dated 01 March.
He then replied on the same day to apologize for the delayed response and that he was going to discuss the matter with his Dealer Principal and once he has clarity on the issue he will revert back to me. I gave him some time to speak to his Dealer Principal. On 15 March, I sent him another e-mail, because he failed to get back to me. I asked him to please inform me as to by when I could expect a response and he gave me a lousy response, this was his response: "I will have a chat with my Dealer Principal and provide you with feedback". I was shocked at this response after he told me in an e-mail about a week prior to that mail that he was going to discuss the matter with his Dealer Principal.
I sent him another e-mail this morning to express my disappointment in their company and asked him if he could forward me the details of his Dealer Principal. He failed to follow that simple instruction as he did not bother to respond to my e-mail this morning, which is also the latest one sent.
I hope that someone can assist me with my situation, because its really stressing me out and all I want is a reasonable offer.
Thanks
I agree with below complein.
Not only Audi but VW is the worst spacilay this stupind Engish workshop manager Richard.
He know nothing I dont know why he thre is he dont know any thing?
Audi Complaint: A5 30 KM servoce nightmare â Bahrain branch
There is is no doubt about the quality of Audi car. It is a great car. It was only recently when I took my car to Bahrain Agent for the 30 KM service, that I discovered the quality of the client servicing and dealing with clients. It was not only that they have not even repair what I reported to them âSuspension problemâ, but they also spoiled other parts in the car, Fuel Pump and the Camera. It was so dangerous to drive the car with an obvious leak in the fuel pump with all the smell surrounding the car. The Audi represetative assured me after TWO times of taking the car back due to the smell, that it is just a matter of time for the smell to go away. The second time, he admitted that there was something wrong with the fuel pump and this was fixed, as he claimed, only after 2 days after that, I fully filled the car with the fuel, and it was only one day with the car being just parked in my garage, that the fuel was leaked fully. I called the Agent and they collected the car, then they admitted that the fuel pump was cracked and requires change.
They took 3 weeks the first time to complete the service and call me to collect the car. I have reported the issue of suspension, strangely, they said there is no issue with it, although, they at the meantime, confirmed to me that they could not drive the car because of the issue in the Tires !! what a contradiction ??
My point here is that, for a great car like Audi, the expecation for customer services is very high since it is a luxury car. It seems first that the client facing and people in Bahrain office need some kind of training in dealing with the customers. Second, I am not sure that the people who actually run the Garage are capable enough to deal with Car issues. Until now, I am still waiting for my car, after spending almost one month following up and visiting the showroom, just to hear the status of my car. Further more, no body even bother to offer me a replacement car, although I was begging to have one.
I know a lot of executives at our bank and other banks also who own Audi. I am not sure what is their experience with Audi. At some point, I would really love to hear their feedback and share my experience with them. By the way, my car is only 3 years old, and this is the firt time I ever have a problem with the car, unfortunately, this gives you a good indicaiton that your agent failed the test the first time they have been challenged !
Please take the above complaint positively, and I am hoping to receive a good news about my car, hopefully !!
I am active duty military stationed overseas in Germany. I purchased a U.S. spec 2012 Volkswagen GTI upon returning from a deployment assuming that the vehicle would be a reliable long-term solution that I could take with me over the years. The vehicle was purchased in October 2011, it is barely 19 months old and has just over 10k miles. The vehicle has received routine scheduled maintenance and was working fine up until recently as it approached it's two year date.
As I was driving home from work one night the vehicle shook and sputtered as white smoke poured out of the exhaust and the vehicle lost all power. I had the vehicle towed to a certified Volkswagen dealership where it remained for the next nine days. After paying several hundreds of dollars out of pocket to have the vehicle towed and for a rental vehicle, I was informed by the dealership that the fuel injector on the vehicle had failed (was defective) and gasoline had leaked into the exhaust and possibly into other areas.
They replaced many parts, including an entire new exhaust system, and implied all problems had been taken care of and the vehicle should be fine. Well, it was. For the next thirteen days. As a friend and me were driving to an airport for vacation on leave, only two weeks after the vehicle was returned to me, the vehicle again suddenly lost power and became choppy and shook. Again, the vehicle was towed and upon initial review thus far I have been informed that a spark plug was blown and one of the four cylinders had absolutely no compression (translation, it was done) and that I would possibly need an entire new engine. The Volkswagen dealership informed me it would be in shop for a week at the very least. Once again I found myself paying several hundreds of dollars out of my own pocket for towing and rental car expenses.
When I contacted Volkswagen customer support I was informed I would not be reimbursed for the rental expenses that already total nearly $1k because I did not purchase an extended warranty. Forget the fact that the vehicle is under two years old with less than 12k miles and is still under full standard warranty and that both occurrences were caused by defective parts/poor craftsmanship! I suppose when purchasing a brand new Volkswagen it is implied you should set aside much money for incurred costs when you receive a lemon. In addition one representative, while very kind, could not assist me with having the vehicle towed while I was stuck outside of the airport. I had to self-assist and solve.
I also was sent on an expedition to acquire any answers at all as I was repeatedly either told something along the lines of an "I don't know." or an "I can't help you with that." often to the excuse that since the vehicle is U.S. spec and under U.S. warranty, there was nothing they could do for me over here in Germany. The vehicle was purchased overseas through a Volkswagen dealership specifically for military overseas through their own offered incentive program! Why offer the program overseas if you cannot or will not offer help when it is needed after the sale? Also, Volkswagen is a German company and all of the dealerships over here honor the U.S. warranties!
That was discovered on my own. While I absolutely love the vehicle, the problems with customer support and reliability have made my overall experience absolutely horrible. I intend on taking the issue up with our legal office, I am aware that in the states there is a proclaimed "lemon law" for each of the fifty states that protects consumers against faulty new vehicles with severe/several problems in a short period of time. At the very least, it would have been nice for Volkswagen to provide a rental vehicle during the time repairs were being made so I did not have to pay hundreds of dollars to other companies for a situation their vehicle's reliability caused. The best offer I received was from the dealership the vehicle is currently located at.
They provided me with a rental car for three days, after which I would be charged for each additional day. To reiterate, they informed me the vehicle would be in shop at least a week and probably longer and they would provide me with a rental for a maximum three days at no charge. I feel a huge gap between assistance and satisfaction. I will also be checking with the legal office about having Volkswagen reimburse for the cost of rental vehicles and towing.
I bought a Brand new Volkswagen Polo VIVO from Barons N1 City in Cape Town. I bought the car for my wife and is mainly utilized by her. She is experiencing problems with the car since receiving it on 23/03/2010, Problem being hard starting. Lots of issues with my 2011 Polo Vivo, mainly steering lock problems. You get the car eventually starting but with much effort. This type of VW car would be easily highjacked as you would not be able to get away from the hijackers in time. You battle to turn the ignition, as it is stucked. You literally have to turn and force the steering wheel sideways and force to turn the key, even if the steering wheel in NOT LOCKED. I have noticed the same problem with my friends car VW POLO VIVO. He wanted to have the car towed to the nearest Volkswagen dealer after he had the similar problem.
His car was standing for 3 days and did not know what to do as he was so frustrated and disappointed with his new Polo VIVO. Fortunately I went to visit him when he told me of the problem he is experiencing with his VIVO. I told him I have the same problem with my wife's car. I managed to manouvre and forced the same trick on his car and eventually managed to start his car. It is very aggravating and frustrating. My wife phoned me on several accassions after finished shopping. She is not so fortunate and just cannot manage to manouvre the key to start the car. I had to go to her rescue on so many accassions that I feel like setting the car alight.
This has resulted that she no longer wants to drive the car and is NO LONGER KEEN on VOLKSWAGEN products any longer. We are driving Volkswagen all the years but this type of defect and embarresment makes me think of changing to another type of brand car. I am driving a VW Polo 1,6 Comfortline which I bought brand new in 2006. I am very happy with this vehicle and I am getting excellent service from it. Because of this problem my wife does not use the car so often. The KM reading is currently on 18 269 after almost 2 years. Is this possibly a factory fault. I do not hope it cost a fortune to repair this car and request this car be repaired as soon as possible and hopefully covered under the factory guarantee. Anyone else experiencing 2011 polo vivo steering lock problems?
My complaint is about my Polo.1.4 comfortline 2010 bought late in 2013 at 36 000 kms with full service history. I know my complaint is a bit late after paying it off recently and bearing in mind I don't ever complain. I had bought my polo from welkom kia car dealership @ R156 000 the sales person told me that there it was Bluetooth enabled, yes it had multifunction on the steering wheel but never allowed me to connect any mobile device to Bluetooth. Regarding the spare wheel which never had the correct sock to change the wheel which I discovered 10 kms from home with a flat tire, leading me to call VW road assistance which had to drive back to me twice as they also never had the correct socket to help take off a simple wheel to change my spare wheel.
Driving the vehicle for 3 months at times I would start the ignition but the motor would turn but it just wouldn't start lucky the car was under warranty and they mentioned that this is a common problem with the polos mentioned by Lindsay saker in welkom. I have had this issue " now I have had a continuous problem where apparently the hub is warped and every time I apply breaks the wheel shutters a lot and this has been fixed and now happening again. I have lost soo much hope and keep spending to keep an apparently good vehicle on the road running. Other issues I'm having: the remote car keys don't open the windows at times. I have had my windscreen replaced for the 3rd time. I think this is caused from the shape of the vehicle it just seems easy for stones to flick up from trucks on a high way to directly damage the windscreen. The vehicle has a plastic fender piece and always comes loose I have had to eventually take it off so irritating. The hand break leaver pouch is coming off just by pulling up the hand break.
I personally advise anyone to stay away from the polo 1.4 comfort line 2010 , I don't even want to sell this car to anyone else it prob better off to be scrapped in my opinion . I cant say anything else but maybe I was the unlucky one, its true what they say, you make your purchasing decisions by the experiences you have and I definitely won't purchase another VW again and think its an unsafe vehicle especially if you have a new born on the way and the car sides. Id definitely go for any other car. and I ask all readers to contact me and inform me of any other makes of cars with faults as in the next decision for me needs to be the right one. It seems that VW is manufacturing by mass and not conforming to their promises.
I recently discovered that when purchasing my 2011 Polo Vivo an aftermarket airconditioning unit was fitted by McCarthy VW. The vehicle was also covered with a 3 year maintenance plan. Ever since the fan belt on the vehicle was never changed when it went had gone in for its services(recently brought to my attention) because the air-con was aftermarket. I was recently stranded on the side of the freeway because of this! The fan belt shredded to pieces, I was told that because of the aftermarket air-con unit the fan belt was not covered on the warranty nor maintenance plan yet this was fitted by VW. I see no need in adding extra's when purchasing a vehicle from VW because in the end the warranty falls away anyways! Am truly disappointed & disgusted with this type of money making schemes.
I will not rest until I put as many people as I can off from buying a VW.
Yours Sincerely,
Disgusted Consumer!
September 19, 2013
This letter is being written regarding a few concerns that I have with the Volkswagen product. I purchased my 2010 Volkswagen CC in 2012 from a private party that had to sell the car because of the potential of a loss of employment.
This car was not purchased because it was neglected. The owner took care of this car and I have driven it since purchase. October 2012 the horn stopped working and I had the mechanic replace the fuse. A couple days later the horn stopped working again. I again replaced the fuse. The car was not driven very much in Nov, Dec, Jan, Feb, Mar and April because I use it as a summer car. In May I noticed the horn didn’t work again and I replaced the fuse again. The horn a few weeks later completely stopped working in May 2013.
August 2013 I was stranded in the parking lot after a doctor appointment. I had the car towed to a local mechanic which was covered under my insurance policy. Once the mechanic looked at the car he recommended that I have it towed to Volkswagen Fairfield, Ohio. I called my insurance company and was informed that the tow would not be covered ($89.00). When the tow company came to pick up the vehicle the individual was able to start the car and drive it onto the flat bed.
The Volkswagen arrived at the dealership starting and a diagnostic was done ($95.00) The results of the diagnostic was no issues were found. At that time, I had the dealership look at the horn issue and found that the clockspring was broken ($95.00) for diagnostics. I believe this is a huge safety issue and thought I could get it repaired at that time $345.50 plus the 95.00 diagnostic was a bit much for a safety issue of a car that is only 3 years old. I believe this is a defective mechanism. I called Volkswagen Customer Care line and was informed that this clockspring is not covered because it is past the warranty period. The warranty period is 3 yrs/30,000 miles.
I picked up the Volkswagen at the dealership which cost me ($212.00) to simply have all the diagnostics done and drove it without the horn working because I knew I had a bigger problem coming when the car would soon have a second episode of not starting. Well, it has been a month and the car stopped working and again I was stranded. I had the car towed to Volkswagen Fairfield, Ohio again which was 23 miles of which my insurance paid 16 miles. The diagnostic was not charged to me again since I already paid for the same problem previously to diagnose. The outcome this time was that the High Pressure Fuel Pump needs to be replaced. The cost is ($479.56) to have this repaired. Again, it is not under warranty. I am asking is this normal for a 3 year old car to have two major issues?
1st visit to Volkswagen 212.97
Tow 1st 89.00
Tow 2nd 40.00 (approx.)
Repair of Hi pressure Fuel Pump 479.56
Pending repairs 345.50
Total Cost $1167.03
This is the total cost of a car that I purchased to bring it up to par that I thought would be reliable and give me at least a few years without having to come up with safety repairs or a malfunction’s of a device. I am very disappointed in Volkswagen. I am not asking for a handout but as a single woman who wants reliable transportation I should not have to be forking out this kind of money to have a safe car to drive. I am also still making car payments on this car. I have spoken to Volkswagen Customer Care twice and have written customer car an email. I haven’t heard from anyone. I just hear that it’s on record. Maybe someone on this site will read my concern.
Yvonne M. Fernandez, Owner of Volkswagen CC Sport
1358 shaker Run Blvd Lebanon Ohio 45036
513-578-2087
In December 2011, I received my Polo 2012 model (rakam elshaseh).
This car’s performance has been awkward since I bought it! I am comparing it to the VW Jetta, Skoda Octavia, Honda Civic, Honda Accord, Ranault Magane, Hyundai Elantra, Hyundai Verna. All these cars move smoothly, but for some awkward reason the Polo 2012 takes very long to move from a still position and even worse if I push breaks to “slow down” then pull my foot off the breaks it may come to a complete “STOP” which was unintended. Also, it makes a very LOUD RATTLING NOISE coming from the GEAR BOX when I slow down. This noise is inconsistent and extremely irritating I CANNOT have QUIET in my car to the extent that this noise sometimes gives me headaches! This is not acceptable, I have never heard anything like it in any of the cars I drove (listed above) nor in any car I was passenger in! So, please don’t tell me this is NORMAL in all VolksWagen, because I know it is not! Unfortunately for you I have a Jetta 2011 and I know this is NOT NORMAL in a VolksWagen. FYI AbouRawash Service find it “normal” to have that kind of noise.
I took the car to the AbouRawash Service Centre in Egypt several times and each time I got a very ugly unprofessional rude and dishonest reaction from the engineer responsible for my car’s service called “Raafat”.
The first time I went with a concern that there was something wrong and it was unsafe (the car had moved only ~ 5 kilos only approximately), I explained to the engineer “Raafat” there was an odd rattle when I slow down the car. I got a call the next day saying the car was ready. The following day the sound appeared AGAIN and even worse the power steering stopped twice whilst I was driving!!!!!! So, I requested an emergency appointment, because the car had become worse!
The next appointment, I explained what happened again and left. This time I got a call saying there was nothing wrong with the car and that there was no “sound”. My brother had to drive all the way to AbouRawash to test drive the car for an engineer (Shereef) so he would hear the sound! The engineer’s first impression was this is a gear box issue. This made us feel better that at least someone was going to take care of this issue! The next day I received a call from “Raafat” saying again nothing is wrong and there is “NO SOUND”! He DENIED there was a sound at all! So, AGAIN I went to the service centre to speak with “Raafat”, he denied it to my face! I took the car to test drive and make him hear it himself! The sound did come out! When we walked back to his desk he said to us “there is no sound” to both our faces me and my father! Cold blooded as though he was not in the car with us! We asked for Shereef to explain what he heard. Unlike Raafat; Shereef was very decent and honest and explained to both of us and Raafat that this was the first time he’d heard this and needed to compare to another Polo 2012 to identify if this was a fault or normal in a car. We waited for almost 2 weeks (my car was still at AbouRawash) then Shereef called to explain this was normal in all Polos. Something I still cannot buy unitl now. His argument was every car has its own set of sounds! Something I have never heard of in my life before.
Even worse, now my car stops whilst the gear box is set to “D”! To explain more; whilst driving the car, it starts to slow down as though I have lifted my foot off the gas pedal. I tried to push down more at the gas, but the car did not respond! I stopped and, turned off the car, then back on, it moved. This has happened twice last week.
My car’s performance keeps getting worse and worse by the day and I have no CREDIBLE service to turn to, and now it is not safe at all. I bought this car trusting VolkWagen safety, but I do not see that is true.
I would appreciate it if you take action to resolve this issue, and advise me where to take the as I “unfortunately” need to go to Service. This may involve changing a Gear Box and I worry that with this level of dishonesty, ignorance and mocking of clients at the VW Service Centre this issue will be overlooked instead of resolved.
I look forward to your reply and a resolution to my problem. I will wait for 5 working days or I will assume VolksWagen is selling unsafe cars to consumers and therefore take another course of action.
Please contact me at the above address or by phone at +2 0111 869 3173.
Sincerely,
Nesma Ahmad Shawky
Since my purchase of my 2012 Passat on 27/11/2012, many critical problems occurred which are making me regret buying it.
The start of the problem was not long after the purchase.The EPC indicator light flashed and the car went to a complete stop so I phoned the a service center in Abu Rawash, Cairo, Egypt. They instructed me not to do anything so I did. However just after travelling 1000 km with the car, the problem happened thrice so I headed to the service center, where the car was taken for 4 days and I was told that they reprogrammed the car computer. Immediately after receiving the car from the center, the problem rose again so obviously I returned the car.They took the car for 2 weeks and told me that installing a new engine processing unit ,which would be imported from Germany, would solve the problem and I told them to do it. 4 days later, the problem reoccured for the 5th time so I, blinded with fury, gave the center the car back and demanded another car as I my car has lost its trust from me. The car was taken for a month and a half and was returned with changed engine parts. I was told then that the problem was thereby solved but I refused to take back the car demanded a new car and to speak with a manager or anybody with authority. They told that i will be called to set an appointment but until now I did not receive the call and the car is still there.
To conclude, my family and I are losing the last traces of trust for Volks Wagen as my father owns a 2011 Passat, my brother a 2007 Jetta, my wife a 2008 Polo and my other car is a 2008 Jetta.
I purchased a VW polo 2011 model in June 2012.I experienced a breakdown last week Friday with the gearbox we sent it into VW contancia, they did not phone me to give me an update, nothing, and I had to do the phoning.
A guy by the name of Kenny contacted me on Friday the 21st and said that they fixed the problem but when I went to collect the car it was not fixed.
The guy who told me it’s not fixed is Dani Botha. He said there’s nothing they can do because Kenny worked on the car.
Kenny was not in that day. Today I contacted VW, to get a courtesy car but Dani said that they only have 4 cars that they received from VW. And they not available because people book it in advance. Kenny then contacted me. Telling me that it won’t be fixed today or give me a courtesy car I must phone the VW where I bought it from and they must help me. This is one company, how can they have 4 courtesy cars and how is that my problem?? They have other branches where they can get courtesy cars but Kenny wants me to phone around because he is at home. He said that his manager will contact me but also failed to do so. Nobody told me when I sent in the car that there are no courtesy cars available, I had to phone and hear by the way, this is nonsense. They refuse to service their clients and they want to cover themselves. I can’t phone after VW, nobody can help. They don’t care what or how their clients feel aslong as their sorted. I won’t accept this. I will make it known to everybody that Kenny,Indran,Dani lack customer service.
My car is getting rusted less than 3 years old.June 2011 my car wasn’t starting after heavey rains,had my car towed to Weiss VW in Durban,they said that someone had put water in my fuel tank or the garage that I fill up at had a mixture of water and fuel and thats what went into my car and flooded everything. I had to pay R5700.00 for it was not warranty related, I paid and I wanted feedback from my dealership and to date they have not given that to me.
They said that a sample of fuel from my ‘contaminated tank’ was sent to a lab for testing and I am still waiting so that I can go to my attorneys and they can recover what monies were lost.Last night I tried starting my car after the heavy rains again and it was not starting,I called VW roadside assistance and they had a mechanic on the line who I spoke to and he said that I am one of three people with a golf 1 calling with the same problem,he said there is a moisture build up and thats why the car won’t start,if this is so why did I have to pay money for something that was warranty related.
I request that vw do a thorough investigation into this matter because I am on the verge of going to my attorneys and the newspapers.My car regisration a blue golf tenaciti 2009 model.
I bought a VW Touran (VIN WVGZZZ1TZBW101524) on the 20/06/2011 from Tavcor PE. During the last 2 months – when starting the vehicle, it won’t start at the first turn of the key. On retry, there will be no response and only after trying again – it with start. I reported the problem to Tavcor and took it the vehicle in – Tavcor could not explain or diagnose the problem. Fist service (15 000km) was on done on 18/10/2011 and the problem was again brought to Tavcor’s attention. Needless to say – the problem still remains. Tavcor representative gave some explanation of having to having to start/swing the engine 6 times – wait for a while and then do it again for 5 times.
This should then solve the problem for at least 3months. Again – needless to say, the vehicle is still having the same problem and as it is still under guarantee I would like some assistance in getting this problem sorted. Having paid R300 000 for a new vehicle – this type of service is disappointing to say the least and creates a negativity towards the vehicle and the brand. Can someone please HELP me getting this sorted?
this is my 3rd complaint and we had a very bad experience in our new jetta gj-3dg-7531 rajkot., we had gone for a drive and there after 2.hrs of drive our car stopped in between and sudden fumes started comming from it, we empied the car as soon as possible and people started running by seeing the fummes from it.even police took the situation seriously and empied the surrounding place. after some times fumes were settled and car started we had a complaint about this matter but they took it lightly and gave very ignorant answer. we r not at all satisfied,well our life cost a lost please take the matter seriously and be answerable.
I had given my vehicle (HR26 BK 6117) for running repair under warranty to your service station at Gurgaon. After 1 day of diagnosis; the concerned service person intimated that I’ll get back the vehicle after 7-8 days because of some wiring fault which has to come from factory. Please provide me with a service vehicle or compensate me with the car rental charges for 9 days as I have to travel from Faridabad to Gurgaon to my office. I am paying the penalty of buying a VW whose service back up and policies are worst in the industry. Even Maruti provides a service vehicle beyond 1 day.
I thought that VW would live up to its brand and will take care of quality and customer satisfaction; but I regret to say that on both fronts VW-India is failing miserably. I expect a reply by EOD of the above concern.
Sir,this is to let u know that I booked for Volkswagen Polo on 23rd September 2011 At your Dealer in Hyderabad city of INDIA..i.e PPS motors .As per the assurance given by the Sales executive MR SANTOSH of PPS MOTORS the car was to be delivered on 30th September 2011.We had paid an initial deposit of Rs.49001 towards the booking on 23rd September itself.But when enquired on 30th SEPTEMBER the sales executive promptly directed us to Sales Manager Mr Suresh.who asked us to wait a couple of days for the delivery of car.We before paying the advance payment of money were very clear to the sales manager that we needed the car before the festival of DUSSHERA which is considered very auspicious as per our culture.
when we again enquired on 2nd october regarding the delivery of car Mr Suresh directed us tO the CO,Mr Charles who asked to wait till 5th October and promised to give the Vehicle and laterdenied.Ibooked a complaint CAL8951with Pune office.we later came to know charles took Rs5000 from and another customer and deliverd my car to him.They also gave me cheque of initial advance without even our intent of cancellation of booking.How can they do it?And looking at the lethargy of Pune office of VW..i know every one is hand in glove with fleece money shared among colleagues.the gullible customer is left at the bay.
I am the owner of a TSI Passat vehicle model 2010. I had a problem with the car, it was not functioning, and after speaking with the service center technician, i was informed that i had to load the car to the maintenance service center @ ABOU RAWASH (Cairo – Alex Desert road) on the 16th of July. At the center they informed me that they must change a spare part in the Gear box but unfortunately they didn’t have it in stock and that i must wait for one week till delivery by DHL. Till now the spare part is not delivered (16 – 31/07) and every time i ask them they keep telling me next week.
I don’t know when i will receive my car fixed as the spare part is still not delivered. you can imagine the damage i face daily because of not having the car with me as i am renting a car till receiving my car from the service center which i don’t know when. hope you consider my complaint and i will be expecting your earliest reply and who will bar the extra expenses i made (unfortunately they didn’t even send a towing car to load the car to the service center which i had to do it by my self).
thank you.
I am a first-time owner of a Volkswagen Jetta that we use as a second car. Although it is a 2006 VW Jetta, it has approximately 30k miles and has been garage-kept the entire time. To my great disappointment, the radio panel and interior door knobs are already showing signs of bubbling and peeling. Because of its low useage, I am totally surprised by this and feel it must be due to a poor quality material used in these areas by Volkswagen. I have never experienced this in any vehicle I’ve ever owned. Therefore, I am seeking a fair way for VW to rectify this problem with my car.
I purchased a brand new VW” Jetta” car from an authorized dealer in Egypt “Egyptian trading & Automotive Co. / Auto Micho cars in Heliopolis Cairo Egypt “. The car was delivered to me on 23/4/2008.The V.I.N is WVWZZZ1KZ8M064784 Jetta 1.6 Trend 75. On 6/3/2009 it was inspected firstly at the “Inspection and maintenance service” at the VW authorized work shop in” Obour “Cairo Egypt. They charged me 523.50 LE. On 16/9/2009 the horn sound went off and the same work shop said that the “Igniter” under the steering wheel is faulty and they told me they have changed it for free (during the warranty period)
On 24/3/2010 the car was inspected for the routine maintenance and inspection service also at “Obuor VW workshop Cairo Egypt” and paid 563.50 LE. On 27/12/2010 the horn sound was very weird so I went to the same work shop and they changed what they call ‘The two parts of the horn” and charged me 1025.50 LE. On 28/5/2011 I went to them complaining that on the display screen there is “ Air bag fault “ and the light did not go out . After staying more than 5 hours they said that they have fixed the problem and performed the maintenance inspection service and I paid 1358 LE. On my way back the air bag signal lights again . I was so frustrated and returned back to them.
This time they said that the problem is in the ”Igniter” which has to be changed but unfortunately it is out of stock. Is this the way they should solve a serious and repeatable Factory manufacture problem? I asked them is there any harm to me or to the car if I drive it like this and they insist that “ No Harm”. On 8/6/2011 I called them several times to tell them that the problem is still there and also “The horn is not working” for the third time in less than two years (A year and half). Now I ask” Do the people in Obour VW work shop Know the exact problem?” Since the complaint is repeatable there should be a factory manufacture problem, and they Should have fix it as soon as possible.
Would you please follow my case and tell them to solve the problem from the roots as I am working and they make me suffer a lot. This is a very bad reputation to VW cars. Waiting for a prombit action.
I had my car booked for a 180000 service on the 20 May 2011 with Mc dowling VW Booysens. I was ripped of as i replaced the air filter, Spark plugs and the air filter independently in towards end of March. The parts were then replaced again by VW even when they noticed there once in the vehicle were still new. I was given a call on the problems with the vehicle which amounted to R10000.00. but due to the fact that i did not have the kind of cash, i did not give go ahead. The problems with my car amongst other was the cambelt replacement and the clutch cable that was on the verge of breaking.
I did my research and bought these items from Golfwagen and only paid R110 for the cable and R50 for the cambelt, R80 for the tensioner. i feel i did not get value for money for the R1900.00 i paid to VW. My car could have been saved instead of them letting me drive out of the dealer with a problem that they could have avoided. Brendon the assistant at VW. His argument is, i did not give them go ahead. of course i did not for i did not have the extra R10000.00. The invoice indicated that the Labout was R1400.00, R200+ on parts.
Car is good, but customer service is pathetic and not worth buying a Volkswagen Jetta. I bought Jetta 2.0 bearing number from M/s Elite Motors Pvt Ltd, Bangalore, India in the month of June 2010. I gave my vehicle for servicing to attend some minor repairs but to my surprise your service levels are extremely poor and deserve to be condemned with strongest possible terms. No one cares, no one acknowledges, no one confirms the status, no one informs you the cost, no one attends to your calls. Out of 5-10 attempts if you are lucky your call will be attended by service guys.
No one is responsible for my vehicle at the service center. With great difficulty I had escalated this to Mumbai Service Head. But nothing has happened except getting a courtesy call from the Director of Elite Motors Pvt Ltd. Even after almost one month, I am not informed about the service / repair cost, exact date of delivery etc. Yesterday (12th April) I got a call. He was under the impression that I got delivery of my vehicle and wanted to know my feedback to their service level! Alas! What a lapse in the volksvagen group?
When I explained the whole story, he said he would come back within 5 minutes; but now he is absconding permanently. Is this way to treat your high end customers? Virtually I am begging everywhere in your organization but to my surprise till date nothing has happened. How can you cheat your customers like this? I am totally fed up with this service quality and would like to get back my money. I have lost compete faith and trust with Volkswagen. I waited 4-5 months to buy this vehicle but I am proved wrong permanently. My friends (two of them) have already changed their minds and decided not to buy Volkwagen.
Now in the absence of my vehicle, I have been incurring huge amount on my conveyance and causing lot of mental trauma which is unbearable and I just cannot bear this kind of service attitude from volkswagen. Please take back my vehicle and return my money immediately; otherwise I will be driving my car with a sticker showing. Is there anyone in entire Volkswagen to hear me and give justice immediately. Nothing satisfies than getting my money back.
It gives us extreme pain to intimate the harrowing experienced by us in the last few months owing to repeated engine failure within 32 months from the time of buying the vehicle. Our vehicle has experienced lots of problems including en-route Engine Failure and the Engine failure is the second time in a row within the last 30 days. For your information, first time the vehicle experienced engine failure on Mumbai Pune Express way on 21 Feb 2011 and the vehicle was toed down to your Pune Servicing Centre at Volkswagen Pune.
Again, with in a period of 5 days (five) days, second time vehicle has reported heavy Black smoke, with engine making very noisy with a complete break down on 22 Mar 2011 and again the vehicle was toed down to KSM Motors P Ltd, Nerul on 22 Mar 2011 who is also not in a position to identify the cause of the problem of Engine failure on the road.(see the attachment of Dealers Repair order sheet). Again, the Dealer has not able to give neither any date as to when he can repair the vehicle nor any assurance that after such repair that the vehicle would be reliable for comfortable use.
We can not afford to have unreliability on road for paying hefty sum to get this vehicle for our use. From the inception time, the vehicle repeated complaints were made that the coolants & Gear oil were put up after every two days though there was no leakage from the car and no one including the service centre.
To our surprise that Volkswagen Even charged for Road side assistance in their dealer bill of Vidyut Motors P Ltd Pune for a sum of Rs. 15594 vide Invoice Number March /4508/10-11 dated 16 Mar 2011. Neither any replacement car was provided nor any such assistance above were extended as they were all only in the “Promises list of Volkswagen India” to customers both in website and at the time of buying vehicle.
The problem of engine failure has repeated with in five days from the date of replacing the crucial engine parts ( like Part Number 03G1300738 Pumb 4 numbers, Adapter, Screw Cheese HD, Rocker Bolt etc )clearly reflect that the vehicle has inherent manufacturing defects beyond the capacity of repair by ordinary prudence necessitating that the vehicle should be recalled for the manufacturing defect. For your information, the undersigned as a businessman along with my family is using Toyoto vehicles which has never given any such problems atleast for first four to five years of purchasing vehicle and on the contrary, it is to my disappointment after coughing up a huge sum of money for this German Engineering Excellence vehicle Volkswagen was a sheer unpleasant experience
Look forward to your immediate assistance and confirm having registered this complaint with Mr. Noorul also on your India Helpline, 1800 102 0909 as well spoken to Altaf, Head of Customer Care, Volkswagen India today. Thanking you in anticipation that you will replace with a new Passat Vehicle, failing which I have unfortunately no alternative except to take it to appropriate legal remedial measures including approaching the Consumer Redressal Forum, which hopefully you will not permit me to do so.
I own a VW Polo Cross, I thought its a rather nice car. BUT!!! Please explain to me what the hell you do when you get a flat tire!!! In the boot is a pump and some liquid meant for a very small puncture. Now what do you do when the puncture is on the wall of the tire? Well I will tell you, you sit on the side of the road for 3 hours until family or a friend can come and help if you that lucky, cause you cant drive the anywhere at all. Do me a favor Volkswagen South Africa, get your act together and think before you start cutting cost’s and leaving your clients stranded.
We have a 2012 Volswagen Prius which has about 80,000 Km on it. We live in Gurgaon, India. A couple of weeks or a month ago, the gear stopped changing - could only be driven in 1st. Our driver took it to the local dealer - Frontier AutomWorld in Gurgaon. They photographed & sent out computerized reports to various dealers in India & then finally to Germany. We were without a car for almost a week Nothing was wrong, apparently.
However, the same thing happened yesterday. Once again, we will be subject to the same procedure & be without a. Car from anywhere one day to 3 weeks - as was told to him yesterday. Never heard of reports being sent overseas. I have lived in the US for 35 years - never heard. You shd be providing Comprehensive, qualified Customer Care within the country you sell your autos in. Our Registration No is: HR 26 BR 96 96. You should be having the records on file. Please pull them up & provide with a satisfactory solution to this problem.
I am waiting for 6 days for my car to be repaired. I am phoning no one is attending to me. They take my cell no. and say will call back but they dont. I have not been given a company courtesy car whilst im paying my full instalment without a car.
I took my VW Polo in for a service to Barons PMB on the 18 March 2016. During my booking, i requested for a female service adviser since I did not want to deal with a male. I was appointed a female adviser. It was the vehicles first service and I also wanted the tires balanced, aligned and rotated. Upon arrival at the garage, my service advisor was top busy to assist me and as a result another lady helped me. I noticed on the job card it did not state anything about the alignment, rotation and balancing so I further informed the lady helping me.
When I got home, I phoned my service advisor to remind her to have the tires rotated etc. At 9 am the service advisor phoned and told me that the vehicle was ready for collection and I then asked her if the tires have been rotated etc. And she then said oh she is not sure and will et back to me. She did not get back to me. At 1pm I went to the dealership and the service advisor asked me how may she assist me and I told her I was there to pick my vehicle up and is it ready. She then said yes its ready and she had it brought out front. She did not phone and inform me my car was ready. I drove my car out the door into the parking lot and I noticed a small dent were the paint was removed. It was almost as if a spanner hit the car.
I drove the car back in and asked the service advisor to have a look at it. She then got the foot out and, guess what, there was no footage of the left side of the car. A man with his shirt out of his pants rudely walked over to my car with a magnifying glass and shouted at me and told me that it is a old dent with dust and rust. When I looked through the glass I saw no such thing. He then got rude with me and told me he is only doing me a favor and he walked off. I saw the service manager and said to him I got a problem and he said to me rudely that there is no problem he has already spoken to the guy with the magnifying glass. I then told him to have a look at the car and this is not acceptable.
He did not want to give me a chance to speak and I said to him ''is this how VW Barons treat woman''? He then had a look and said out of goodwill they shall repair it. What goodwill when it was their mess up. I wanted to speak to the dealer principal but he was not in.
I left my details with reception and until to date he has not even phoned me. Makes me wonder if this is the type of management they have that leads to having poor workers with poor service delivery. My car also had grease on it and apparently it's just a courtesy car wash so what type of wash results in grease on your car? I have opened a case with VW head office who also was not very efficient. My main issues are: why do you not accept responsibility when you are wrong and why treat woman as if they are stupid. I was treated in a terrible manner and I am disgusted. I shall never go back to this dealership. I rather drive to Durban.
In May 2015 I took ownership of a 2013 Polo GTI which I purchased at Culemborg VW in Cape Town, with the car having approx. 35 000km. Unfortunately, the car has had many factory issues since then which I have been struggling with over the past few months.
Just a month after my purchase of this vehicle, I had a power steering issue where the power steering pump needed to be replaced, as there was no power steering. Unfortunately, I then had to drive with this vehicle for almost 2 weeks before the car could be seen to for power steering pump to be replaced. The reason was due to N1 City refusing to assist with swopping it out under warranty, and I was told to take the car back to where I bought the car. I then returned the car to Culemborg who then had the car for almost 3 weeks, as there was a dispute as to who would carry the costs of this power steering pump. I patiently waited for the repair of my car, as I was mobile with a loan vehicle from the branch.
Exactly 3 months later; as my car is a DSG; I started encountering a gearbox issue, where the cars gears started slipping, as well as that the hill assist stopped working when I tried pulling away from a hill or an incline. The car was constantly in an out of the VW repair shop as every time the car came back as no fault found being found. I then researched the issue and found that the clutches of the gearbox was faulty and needed to be replaced. This process took VW N1 City more than a month to conclude that the clutches needs to be replaced.
Once the car was booked in, it took another 2 weeks to replace (this was done in January 2016). All was well with the car, but I then noticed that there was a knocking sound coming from the car (left front side) when engaging the reverse gear as well as when I went over a hump. The car then went back and no fault was found. This knocking sound continued until about 2 weeks ago. I was doing an up country business trip, when I attempted to climb a mountain pass, the car engaged into a lower gear, I then felt a jerk as well as the engine light flashed. I then immediately stopped the car and checked the service book. There it indicated that the catalytic converter could be faulty and I should take the car back to a dealership for repairs.
I then called the Culemborg branch to find out if a tow truck was needed as the engine light was flashing. I was informed that this was not needed and that I should bring the car in. On my way back I struggled to keep the car idling every time I stood at a robot or in traffic. I then decided the following morning to leave early morning and go directly to Culemborg as the car was then worse and did not want to idle.
Since then, the car has been in the repair shop for about 2 weeks. I was just informed that there is no compression in the motor and this repair would take an additional week or 2 to get repaired. I was also told that this is a manufacturing problem as the car is kept in good condition and the software checks confirmed that I did not drive the car in such a way to cause these damages. I am an avid VW enthusiast and have never had any such issues with my previous VW Polo GTI. I am very disappointed in the fact that if I work it out, over this past 9 months that I have this car, it was in for repairs for more than 3 months over this period.
I am currently looking at purchasing a new car and I cannot make a decision as I love the VW brand and nothing out there is catching my eye. I am writing you this letter as a plea to you to PLEASE assist me. I really don’t want to move away from the GTI brand. I was hoping that you could please look into this matter, and if I can ask if you could please have my car swopped out with another same type vehicle. I don’t want to reapply for finance, nor do I want to start repayments from the beginning or have my installments increase.
I know that it’s not an overnight or an easy decision but i hope that you can assist me with this matter.
I have a 2009 beetle convertible and 2 windows do not go up or down. I understand this is a big problem with a beetle. I want the windows fixed. I already had one fixed before the warranty was up. I only have 45,000 miles on my car. Will VW fix this problem? If not I am prepared for a class action suit. There are thousands of complaints from owners.
How unfortunate for Santa Fe, NM VW customers that Garcia Motors took over the dealership. I recently had my car serviced and within a short time I had trouble starting the car. I returned to the dealership and found the battery cable was quite dirty. The shop manager did promptly find a mechanic to look at my car. When a request was made of the store manager and shop manager as to who serviced my car no follow up was made. The store manager said he would come over to the service department but I never saw him. No follow up call to me was ever made. So different from the previous ownership by Premier Motors where customer service was a top priority. PM's staff was courteous and very helpful. I truly like my VW Passat but will have second thoughts about purchasing another if this is the type of service Garcia Motors provides.
Friday 26 February my car went in for a 90 000km service. I got more than I expected. I had to have a brake fluid service. Poly v-belt replaced. Cam belt kit and brake fluid service. All this cost me a little over R10 000. Now the next day my car won't go. It has lost all power and very weird noise coming from engine. My frustration is I live 3 hours away from your Richards Bay branch. I am a Pastor and I need to be in church tomorrow. What do I tell my congregation. Can't come to church because my VW has let me down. Very frustrated and disappointed.
I have a complaint about my VW Polo GTI (Vin no. WVWZZZ6RZDY095306) that was serviced on 27/01/2016 at Lindsay Saker East Rand. On 25/02/2016 the coolant light came on and I phoned the service adviser named Tanya from Lindsay Saker. She advised that my son fill water and bring in the vehicle on Monday, 29/02 as they were fully booked. On 26/02 when my son arrived at University the coolant light came on again and he noticed that all the water had come out of the radiator. The car had to be towed to VW Braamfontein. We are now in a predicament as there is no courtesy vehicle at Braamfontein and East Rand says that unless the car is with them they cannot provide a courtesy vehicle. Yet we purchased the vehicle from them and it would have been with them had the service adviser asked us to bring the car in immediately! What pathetic customer service!
Dear VW, It is It is regrettable and unjustifiable to have received a letter from VW Singapore on 2 Feb 2016, demanding immediate payment of S$396.41 for my car battery replacement.
After my car was brought to the car service centre at Macpherson, on 30 December 2015, Service Concierge Ms Wadihana assured me that the battery replacement would not incur any replacement fee due to it being faulty by nature.
Furthermore, when the battery was finally replaced by VW Singapore, I had to wait for 1.5 hour to receive my car even though the delivery was to be made in 15 minutes as the VW Customer Service Centre was near my housing estate. Notwithstanding this point, I saw VW driver of my car driving recklessly and speeding when the delivery was made.
In conclusion, I request that VW waive this replacement fee which has been billed to me on the rationales that I have elaborated above. Please get someone to address the speeding of the VW driver. I hope to continue to be a user of VW and look forward to a favorable reply from you.
Dear Volkswagen corporate office. I am a proud owner of one of you most luxurious and reputable models, a 2010 passsat, no: WVWZZZ3CAP040484. However I would very much like to express my disappointment in your service standards here in Egypt. I am a mechatronics engineer and a " Deutschland Univresitat im Cairo" graduate and therefore it should be clear that I appreciate German technology when comes to cars.
My car has only done 577xx kilometers, regularly and considerately serviced in your own official service centers and according to your engineers I took the car under the impression that it was perfectly and reliably serviced to run for at least another 10,000 kilometers. Only a few kilometers back I was driving my car, only to notice that its engine was starting to become feeble and it did not deliver its rated performance. My first assumption was that the turbocharger has somehow disconnected, I rushed down to a Volkswagen customer service center only to be assured that the turbocharger was not working properly and that this I a normal thing that could happen to any car at any mileage regardless of how well you keep your car.
I was appalled and immediately left, parked my car in front of the service center and hastily sent this mail hoping that a great car manufacturer like yourself would not accept one of its clients to be " coned " by incompetent people that you have mistakenly entrusted with keeping your reputation in this area of the world.
We had purchased Volks Wagon Polo in April 2014, which is still under your warranty period of 2 years, we regret to inform you that our said car run till date around 12500 km , 2 days back our car breakdown , we contact authorized service center, they have informed us by sending estimate of Rs.21000/- INR that our clutch plate, pressure plate and fly wheel have to change.
We really wonder and surprised that how clutch plate has been burnt only after running of 12500 km, we already have Volks Wagon Passat with us since 2008, and many other car such as Nissan Micra, Maruti Susuki, Ford Endeavour etc. According to us its some manufacturing defect, kindly ask your authorized service center to replace free of cost, as right spirit, we expect your intervien in the matter, please look below email and attach file.
My name is Waleed Gaber and I own 1.4 Passat 2011 with chassis number 320026. I had a problem in my Mechatronic gearbox, I delivered my car to Volkswagen Egypt (Shoubra el Kheima branch) on Saturday January 9th. I was told that the spare part is not available in Egypt and they will send to get it from Germany and I will receive my car fixed in a week. After 10 days I contacted them and they told me that i have to wait for another week. It's over a MONTH now and I didn’t receive any updating call from the customer service team, each time I was calling asking about my car status nobody answered me or answered the phone.
This is beyond rude and unprofessional for customer service for a big brand name like Volkswagen. Please be aware that I will be beholding the company the responsibility for any damages that might occur to my car through out the time it is in the customer care center, because with such carelessness and irresponsibility damages might occur and they won't even bother to fix it. I need to open a complain & take its number please ASAP.
I have a VW Rabbit, 2007 and the icon for check airbag was on, I looked the code up online ( Code # 01218) and it said : side airbag igniter, pass side N 200; part of VW recall. I got there and was told that was not part of the recall, that is doesn't just go by year and make but by VIN # as well and my vehicle was not part of that recall. I was charge $140.00 for them to diagnose the issue, and sure enough, it was #01218. Cost $380.00.
I said, go ahead and do it, but then the service guy proceeded to tell me I also need an Oil Change ($100), air filter change (another $100) brake fluid ($100) Funny thing is I had a full maintenance done to the car 2 months ago. My current miles at the car: 81,000. Per the sticker on my windshield, I don't need oil until 87,000.00 miles. I told the guy that and he just pretended he didn't hear me.
At the time my car was done, I got into it and the Check oil icon was on as well as the anti skid icon was lit up. When I pointed that out to the guy, he just said I need oil. I pointed to the guy the sticker and he just took the car back and had his technician reset the computer so the 2 icons disappeared. I am so upset about the fact they saw a single woman and decided to take gross advantage of me. I will also post this on Yelp and I surely need a call back.
My 2015 car was towed in on Saturday to Vereeniging and since then they haven't called me to let me know what is wrong with the car. I am the one calling but they keep on telling me that they will callback. They also not offering me a courtesy car. I have a baby that needs nappies and now I am stuck can't go anywhere. Terrible service from Volkswagen corporate.
On December 9, 2015 we went to Lees Summit dealership for one thing and 7 hours later we ended up trading in our VW Jetta sports wagon for same year, almost same mileage Passat. This is the second car we have purchased from this dealership and never thought we would encounter such a cluster mess! Here it is a month and a half later, with a second visit to the dealership, and a third phone call and they never sent a payoff for our original loan. Now we are behind a month and a half on the car loan that we don't even have any more. Nobody will return our phone calls or acknowledge us. The lender can't help us, they just want our payment, we don't know who to turn to in order to get the dealership to send the payoff out.
Was accepted on 2/1/16 for finance and mentioned at the time to Daniel Hill and Richard (Worcester) that didn't have a license but husband would be the sole driver. They didn't see a problem. On the 7/1/16 I was told by Richard, who rang at 6pm stating the finance had been declined due to no license. We were due to pick car up the following day. He said would try in morning a different finance company. This all failed and didn't get the car even though I have an excellent credit score, in fact I was insulted by Richard by him asking when I got my license back they could help me then.
On the Monday I was asked how the handover of the car went! I was fuming as is there no communication in the company as didn't receive the car. A few days later I received documents such as breakdown cover, guarantee and even the V5! When I contacted the garage they made no effort to apologise and had a call to ask me to return the V5 to the garage. When I asked who was paying for the postage they said it's only a "couple of quid." On that occasion it was Ryan Dalton I spoke to.
I've used VW garages previously and this one is the worst I've come across. It was well below par and I will not be going back or recommending people there. The staff require in house communication training and listen when customers inform them of important facts.
This was second vehicle I purchased from VW. Bought brand new 2007 Jetta. About 4 - 5 months ago, transmission started doing hard jerk. Had less than 69,000 and kept service up. I am thinking I have a new car...well, VW in Pasadena told me they did Extended Warranty for One year. I was never notified of issue, or potential problem. Bluntly told warranty expired in 2014 and nothing they can do. Personally, I think recall should have been done. This is major issue. This is second vehicle I purchased from you and was excellent customer. I am senior citizen on fixed income. Also, had to have the part that makes brake stop was out and I had to replace along with another major issue. Can't remember what it's called. I have spent almost 2000 dollars and still have to have transmission fixed. Why wasn't recall done and what can you do to help me?
I had an accident in October 2015 and the back bumper was damaged so I decided to repair & replace it in Volkswagen service center, auto motive, El obour city. I went there by car but unfortunately the back bumper was not available and Mr. Emad (spare part Director) promised me within 15 days it will arrive. You can't imagine till today that there was no availability of this part, and it took more than 3 months to order it, it is shame. I wish that VW corporate would have treated the situation as urgent next time. The car information is Passat Model 2012, chassis No.15132, motor No. 937868 and the car No. is LLR 675.
I purchased a VW TDI Jetta 2009 Sportwagen from Pearson Hyundai in August, shortly before learning of the emissions issues. Since purchase, the car has been in the shop numerous times for broken door locks, broken valves, and a disentigrating heat coil. The day after we got the heat fixed (using our VW Goodwill package to pay the $1000 repair bill), the power windows stopped working. I'm not sure we can afford another fix and we are beyond frustrated with this vehicle.
The dealer has been marginally helpful, but the problems just keep coming. What options do we have in order to pursue getting the needed repairs paid for? Can we it investigate the lemon law or other remedies to get a replacement vehicle or refund? I read that if a used car is Out of service for more than 30 days during the first 18 months of ownership, then it may qualify. We are nearing that mark - is this something we would take up with the BBB or with VW corporate offices? I appreciate any assistance you can provide.
This is really a very bad experience for me to becoming a Volkswagen user. I am having Volkswagen Vento purchased in 3-4 year back. In last year I was came to know that there is some problem with gear shifting mechanism, when I requested to Volkswagen customer care they diverted the issue to local dealer and who is unable to help me. Ultimately I have to get this changed.
Then I reported the issue of displaying spring on car control panel many time and every time I was told that the issue is resolved now. 3 months back I again reported the same problem and local service centre informed me that fuel injector need to be replaced. There are 4 fuel injector having cost of 20000 each but I don’t know these were replaced free of cost. Again 2-3 days back I found the same problem of displaying spring on my dashboard and this time I was told that this is due to same cable. The cost of rectifying the defect is 6000/-bugs.
Really guys I am very frustrated with this vehicle. I purchased this looking at the car reliability but it seems it is worst car I have ever seen in my life. In past I used Marui Suzuki (2 different models) and currently also using one Hyundai but never find any issue but this car is really bad one. My recommendation is not to use this CAR. In case you want to discuss me directly on this car please do call me, I would appreciate it if VW corporate hq would respond to my complaint directly.
My car was broken into on 26 August 2015. It was tempered with the wires on the steering wheel and a computer box was stolen. My insurance sent it to G and J auto panel beaters who sent it to Vw dealership in witbank. At first, Vw ordered the wrong keys for my car, so we had to wait another two weeks for the new set of keys, then they realized that the computer box was missing, we had to wait another week for it. Then three weeks back my car was sent back to me but I took it back because the steering wheel was stiff and there was something wrong on the pedals. They took it back for another two weeks. I was called to collect it on Monday 16, November, my car still has the same problem. I have never sent my car at Vw in Witbank and got it back without any comebacks whether for a service or repairs. My reg is yrl 168 gp.
I am one of Volkswagen customers and I am a good well customer as all my services done on time at the your place from 0 KM till today and my guarantee just finished from 20 days. I need a justification for the way of pricing and also for a good well customer treatment who just finish the guarantee period by 20 days which means for me that the name of Volkswagen just serve to buy not for the customers satisfaction and that is clear now for me.
VW customer service department, this incident happens in Hong Kong. I write to you as a very unhappy customer. About 3 months ago, I had a car accident and my 1st thought was to tow the car back to VW dealer as my understanding told me you should be the most trusted and professional place to fix my car. Obliviously I have made a big mistake. Every since the car was towed back to your Tuen Mun service center, I heard nothing from no one until I called. Your SA kept saying will contact me, but I never received any call from him. Miraculously, he said he was going to call me each time when I reached him with difficulty. Faults information were given from him and consequently caused me to overspend unnecessary items over my insurance claim. The car took a long time to repair, which I could understand and thought they wanna do a better job.
As it turned out, I had to send the car back to 10mins after I collected the car because the paint came off after they try to polish the swirly marks on the bonnet. Which shouldn't have happened at the 1st place. I called to complain about the situation. No call to apologize whatsoever until now. The only one who did help was the SA from Sheng Wan name Eric, and he had nothing to do with the repairing. So another week had gone by and I had my car back couple of days ago. The car drove a bit funny at highway speed so I took it to a wheel alignment shop for wheel alignment just to be safe. The garage called and told me the caster angle is off and I should send back to VW. I went to another one just to double check and make sure. Same comment. The wheel base on the left is 10mm shorter than on the right....
Today on the 16th of Nov, I’ve sent my car back to the service center and discovered another panel’s paint is coming off. I background is manufacturing and I know exactly how and why. I have no idea how much more time and money have to spend just because of your unprofessional service. I am going to report this to your headquarter in Germany as well as where ever necessary. Media will be my last to consider as I understand your brand image has been damaged enough, but I will consider it nonetheless. My car is a Golf 7R and my plate number is SX3004.
I am writing following receipt of your letter of October 2015, advising me that my vehicle has been affected by the emissions scandal. I was extremely disappointed to receive this letter and feel totally let down by Volkswagen. I have trusted VWs for many years now. I have bought in total six VW’s (one polo (my first ever car) and 5 Golfs). I have always held VW in high regard and always boasted that I bought VWs due to their efficiency and low environmental impact. I am now extremely concerned about the environmental impact of my car, the fuel efficiency (I have had my current car for over 3 years now), and the impact on its resale value. I feel I could have also paid a higher price for my current Golf - Reg VN61 FWW. I would like reassurance that the performance of my vehicle will not be affected once the recall has taken place, and feel I should be compensated for the impact this has made on me. I look forward to hearing from you, addressing my concerns and receiving compensation due to me because of this scandal.
Date of purchase: 15 August 2015 - purchased on business account stanz trans transport and construction. Upon purchasing the vehicle 2015 TSI my beauty new car(which may I add was approved in 3days) where I received numerous calls from my salesman stating that I’m the luckiest chic cause I’m receiving all of these fancy extras which may I add some of these come with standard ! But being the typical chic, how could I ever pass up this deal? Right! When processing the deal the extra that was mentioned was and I quote “RUN FLATS” NOW…I don’t know much about cars or tyres but I have heard of run flat tyres and I know how safe they make your car so this again gave me the confidence in this deal .on the day of PICK UP, I noticed that my R230 000 + CAR did not have mud flaps like most people I was most shocked! So I posed the question and I quote with 4witnesses “why does this car not have mud flaps and so expensive????’’
(Salesman answer) ‘’I will take off your Run flats and give you mud flaps’’ ISSUE ONE NO RUNFLATS was ever put! Instead he says he fitted it with run flat bands and explained to my parents yet they both where singing the same run flat tyres story as me! Within the first two weeks of purchase I noticed that my car ride didn’t feel good so I decided to check my tyre pressure to my surprise the tyre was losing pressure on the passengers front and drivers rear, so I filled and just assumed its normal, few weeks later I noticed the same story, now I am filling tyre pressure once a week, My story in a nutshell…my car is 2 months all I have a clutch problem of it gripping! ...touch screen freezing! ...and my car upon start has a strange vibration for a few seconds!...not to mention my front passenger tyre and drivers rear tyre is losing pressure! TWO TYRES REALLY???!!! Unacceptable!!!
SO I ATTEMPTED to resolve my issues ….i called my salesman on numerous channels yet no response, including his house phone! , so plan B I called VW to speak to a manager sales manager was unavailable 1st 3 calls, finally I insisted on speaking to someone and got the service manager shay …he listened to my story and basically told me he would assist only with my clutch problem but he will explain to Angelo who is the sales manager on the rest who will return my call he also told me that the manager had just walked into the room so I assumed I will receive a call right away…NOT! 1hour and 30mins passed so I decided so call back …when I finally got to speak to the guy he apologised for not returning my call due to a meeting SO I GUESS A MEETING IS MORE IMPORTANT than A CUSTOMER who is driving around with a defective car ….right?
After 10mins of apologies and going in circles, I insisted my car be picked up from my office and a courtesy car be given witch was agreed …he then goes on to tell me my tyres could be due to impact ??? Or a stud??? …so now how can it be caused by impact when there’s no damage to my wheel or rim …and a stud? He basically gave me all the reasons it’s my fault for two tyres on the either sides and then has the nerve to say we will look into pricing for new tyres! On a two month old car!
DAY two …I received a call from my salesman miraculously after 4days I understand there was an Indian holiday yesterday but the previous days are not included in this excuse! And the question was posed to me if I couldn’t get a hold of him why did I not come to his house?. He then goes on to tell my he didn’t promise me run flat tyres and he claimed to say Run flat bands…my reaction was what is that???He then claims to have explained to my father, who after I called to confirm with had the exact reaction I had!...the guy goes on to tell me VW does not do run flats and this is only done by BMW! So I guess I should have purchased BMW right? The salesman showed up with the courtesy vehicle telling me I need to sign documents to leave this vehicle with me which states, if anything happens to this vehicle there is an access of R20 000 which I will have to pay …WHAT THE HELL!? Where is your business insurance? Disappointing!
He then proceeds to call a manager call dale (assistant manager) who is the most pompous guy I have ever spoken to he wasn’t even giving me a chance to explain that the sales manager Angelo did not notify me of any documentation I will have to sign once again! …their stories have changed. I repeatedly asked the manager dale on the phone if he is taking the decision to not give me the car and leave me with a defective car which he agreed the car will not be left with me if I did not sign the R20 000 access agreement. So now I am left with a defective car that puts my life in risk! DAY three of bad service and fighting: car was fetched and “claimed to be sorted out, may I add that the air-conditioning broke upon pick up! THIS IS A JOKE! My tyres are not fixed apparently as per the words from the salesman and I quote “your tyres are defective but you could have drove over something or hit a pavement’’ drove over something that doesn’t show damage? Or hit a pavement but no damage to my brand new rim? What the hell?
I have asked for a copy of my pricing break down, nothing received! May I add I overheard the sales man and the lady at VW debit as to where the copy of my log book was …STANDARDS REALLY?????
As a consumer, I feel that my CPA rights have been infringed upon, more strongly the following:
1. The Right to quality Service – I have received incompetency, unwilling service from VW south Africa and its dealerships especially while it is the fault of VW’s workmanship.
2. Right to return goods – As a consumer I am entitled to return unsafe or defective goods, INCLUDING goods that are of inferior quality
VW is a trusted brand which is now tarnished; if this is not rectified I will take my story to VW SA this will not be tolerated, my fiancé has left you numerous messages to call him back! Still no response
Volkswagen Barons in Postmasburg fetch my car on the 11th November. Had i not phoned this morning i would still be in the dark about the problem. Now i have to wait for two weeks for an ignition from Germany. They can't help us with a car, for not even 1 day of the coming 14 days. How is that possible. This is really not the first time off me having such a problem with them, even when it was CEV motors.
I just want to find out if you could please asset me with information. I have bought a Demo 2012 Polo Vivo in February 2013 at Volkswagen Ermelo and have a problem with the headlights . We have replaced the headlight bulbs several times. We have a Moto right extended service plan on the Polo. About a month ago I took my Polo to Volkswagen in and Moto right requested me to do a diagnostic check on the car to establish what is wrong with the car as Volkswagen said that there must be something wrong with the wiring. We took the Polo to a place in Ermelo to do the diagnostic but they inform us that there is nothing wrong electrical.
They showed us that both headlights brackets are broken and said that that is the cause of the headlights is not working . They also showed me that the front bumper with the radiator is shacking and it seems that the brackets may also be broken or loose. I have attached photos of the Polo were it shows the broken brackets on the headlights. The car has not been in a accident and was never repaired by anybody else than Volkswagen. My concern is now: How is it possible for both headlight brackets to brake on the same place at about the same time and could the brackets on the bumper and radiator also have the same problem. Could you please advise me what I should do and if this could be a manufactures fault. I would like to hear from the VW complaint line ASAP.
I gave my car Volkswagen Polo on Thursday 5th Nov 2015, with a noise problem from front which has still not got fixed and there was no communication from Volkswagen Metropolitian Mathura road, extremely bad customer service after giving 5 day's now they call me stating your issue has not been fixed and someone from Pune team will come and look into it. They have not done nothing in the car and sent the car back stating it has been fixed’ ‘The Irony’ is when they got the car back my alloy wheel has dent either they changed it or smashed into something. No one is capable of understanding where is the noise coming from. They took 6 test drive when I went with the problem with 6 different individual and not able to identify where the noise coming from. Now I have got the following points to say and substantiate the subject.
Does it actually take that long to diagnose and tell the customer you are not capable of fixing the fault in a vehicle? Can the customer afford to be off the vehicle and continue to pay for the driver cost? Is it not the duty of the responsible officers to update rather than the customer chasing every day on the status? This is how you treat a 2 month old customer? Can an authorized person from Volkswagen can call me and try to get it fixed? Hope to hear from you in this regard and also to ensure what corrective & proactive measures are taken by you having taken learning from this incident.
I have had mechanics problem in my Passat car 2011. This is the second time after 2 years. The car has been reserved in shoubra service center, Cairo, Egypt for one and half month. And I haven't received it until now. I sent 2 emails to the customer care and the chairman of passengers cars. But I haven't received reply. I am shocked from such ignorance.
I read an online article on 11/4/15 about dangerous brakes on certain models, of which my car, a 2015 Passat special edition, is one.I called 3 different volkswagen dealers near me who knew nothing. I called volkswagen customer service and the person initially had no idea what I was talking about. After I told him what I read, he put me on hold then said I will be notified once there is a recall. I asked about how safe it is and he would not commit, and said if a warning light comes on to see a dealer.The article said the recall will begin in March, 2016. I dont know how safe it is and I am worried since I drive the highway a lot. Can anyone allay my fears.This seems to be a nonchalant attitude to take with people's lives, and one would think that volkswagen would handle this differently in light of recent problems and bad press.
This site kicked me off after I finished a long description and finished my VW complaint! I have a '99 VW/Rialta Eurovan/motorhome. It is all VW drive train 2.8 liter motor. The clock spring ignitor switch failed last year. Air bags light does not go off when engine runs so no air bag. I had the VW part replaced and it alone costs $350. It was installed on October 9, 2014. I was on the road with the VW on October 4, 2015 and the light came back on. I was out of town at a family funeral. I could not return until October 23 and got it confirmed. VW corporate required I drive 50 miles to Missoula MT to get VW shop there to confirm the VW part had failed. Now VW corporate says time line of October 27 to the VW shop means it did not fail in less than 12 month. In fact it did fail in less than a year. Is your corporation only about finding any excuse to get out of providing customer service?
You should replace that VW overpriced part that now has to be replaced. My family does not have air bags in the VW we drive. How do you think we tell everybody about your corporation? prove that you care about customer service and safety equipment for families of VW vehicles. Your also have a recall of clock springs from 2010 to 2014. I bought the clock spring last year in 2014. It has already failed. Why are you providing vw customers with clock springs that fail and we have no air bags? Replace this part. it failed in 12 months. Don't look for excuses to not provide customer service. Step up or quit selling vehicles in this country!
My Golf VI 2012 went for a service to Columberg VW Cape Town on the 21 Jan 2015. I have noticed lately on various occasions that there were oil spills on my garage floor. I thought it was the two older cars in my garage that was leaking oil. Monday the Golf engine made a funny noise and took her in this morning to VW Claremont. Their conclusion is that the sump was wet with oil. the mechanic that serviced the car the last never tightened the sump plug.
i bought my car golf move 6 at 2012 i have a massive problem with the Automatic transmission from since I bought it from Volkswagen Egypt Agent in Cairo about Rawach Branch. i went to the service center over 10 times till now and they don't know how to repair it, I asked to change it as the car was still having its guarantee but they refused. And at August 2015 I found the car does not move totally i take it to the service Center and i talked with Mr. wael the manager who Treated me in a bad manner and told me that this spare part is not available after more than two months and you can take your car to another service Branch and he left me while i was talking to him. I am a doctor and i rent a car for 68 days till now, which costs me 18000 LE. And I do not know how to solve this problem with your Agent in Egypt. I want to be contacted by the one who is responsible for your company at my area Egypt to solve this situation with me and your agent about your car as you are a big brand and it is impossible that we can not find a way to fix my car.
My sons car is 10 months old only 5000 miles cost 33 grand the clutch is slipping. He took car to Barnetts Dundee without looking at the car or testing the car they just said to him if they take clutch apart and they think my sons been sitting with his foot on the clutch. He has to pay 1000 just to fix it. What a scam! Why won't Volkswagen honor their warranty?
Greetings from the sunny Hurghada, Red Sea. Reference to your mail below regarding my car's issue, I would like to inform you that I have out of Egypt having a limited access to my mail to be able to reply you, as for my issue I did got a phone call from the dealer in Hurghada while I have been abroad, then we met after I did returned back but it was such a useless meeting as a kind of waiting time, as they did nothing concerning my problem as they offered to fix the car in 3 months as they have to order that needed part for the car from Germany and that it takes about 3 months to handle that issue, even when I accept as I am obliged to do while I am disappointed and not satisfied of that to pay such amount of 12,000.00 LE to 13,000.00 LE for such issue, and when I asked for a replacement for my car till it would be fixed they refused saying that if it is the year's model 2015 they could give me a replacement??!!!
So since the 06th of September I am using a rented car which is costing me money, while your dealer is not caring of my issue, how come my car will be fixed in 3 months, and how come I would stay 3 months without replacement for a car model 2013? I did called your Egyptian Automotive & Trading, Co. Ltd, 15 Giza Street, Cairo, Phone.: +20246100646 / Customer.care@eaec.com.eg on the landline number mention but it is not a working number. I do appreciate your kind fast response as it is not logic for me to stay all that time in that issue.
We have a 2005 Volkswagen Beetle Bug that we had to have the driver door repaired do to an accident. We needed a new lock for the driver door and it has been on back order for 8 weeks. We can not drive the car due to lock not working. We have not been able to drive the car for the past 8 weeks. If it takes this long to get parts I will not be buy anymore Volkswagen. I also own a passat.
I own a seat ibiza 2014 & i had an unspecific weird reply plus bad treatment from Volkswagen Egypt EATC & KAYAN AL OBOUR BRANCH regarding my broken cheap console after keeping me waiting in the guests room an hour before my scheduled time for taking the car for the survey and then after taking it ,I was kept waiting for more than 5 hrs. in the Guests Room plus my personal (Mouth freshener – my iPhone USB charger – My business card holder – Gym’s electronic access card ) which was stolen inside the workshop – I don’t care about them anyway – but it really shows a very cheap treatment for the clients and weird choices to choose the staff. But to cut it short; the engineer running the case who is called Mr. George came afterwards and told me that Spain didn’t agree to finalize your complain and the arm rest broke due to misuse. The warranty don’t cover it neither it can be considered as a defective part and we can’t do anything for you !!!
I would like to note the following. I decided to buy a seat for a materials quality and didn’t buy a Chinese or Korean car instead, I seek value ; so don’t tell me that a car made 28,000 KM and it’s arm rest is broken. Why did I pay all that money I kept saving then. I have more than one case for friends just like me I can gather them up to prove you all wrong that it’s not a misuse plus I was talking with a guy in the reception who works for you from a long time and he told me many people complain about it. That console problem is existing in many VW models (Golf 4, Bora, Jetta & Golf 5) you can get in touch with VW to know how many claim was raised from the clients for its weak materials.
Meantime one last point, I work for a multinational servicing company and I know exactly what’s the meaning of customer satisfaction and how it can affect growth and business development for any entity and what I’ve experienced with VW egypt are really disappointing.
The 30 second Volkswagen TV commercial with two Jewish women and a young man looking at a new VW is disgusting, and in poor taste. The ladies mention rear-end event several times; then at the end one makes another innuendo of a sexual nature. The only sex that sells autos is a nice looking young lady, making no sexual comments. The commercial is awful for most of the U.S. Maybe it will fly in New York City, retirement areas in Florida, and LA----but I doubt it. It is a disgrace to the quality VW brand, and the Marketing person who is responsible should pull the ad quickly.
Volkswagen commercial on tv about a lady pumping diesel an her 3 kids recking up the store. Why so horrible? I will never buy a Volkswagen because of this.
I have written before without a response. Think is time to get a lawyer! The wiring in my Volkswagen Tourage is rotten, falling apart, I have asked. VW why and have heard nothing back? It has been a great expense and a very serious problem resulting in possible Fire. I haveVw pictures of wires without any insulation causing short circuits. I think VW has a problem they do not wish to respond to. Appreciate any help, but I think the only recourse is to get legal help to get Volkswagen corporate offices attention.
You "Mamas Don't Let Your Babies Grow Up ..." commercial is an insult to any mother's intelligence. It depicts terrible, unruly behavior and an oblivious mother who obviously raised a bunch of future thugs and is barely aware of what they are doing at any given time. It is a bad example for kids. It insults mothers. And it implies that cowboys are socially retarded and destructive. Does anyone at your company preview these ads? This isn't creative and it makes no sense.
My vehicle, Amarok, its coolant light kept coming on. I went to Lindsay Saker Vereeniging In February 2015. They assisted me and looked at the problem. They phoned to say it's the radiator. It looks like a "klipie" damaged it. They put a brand new one in.
Last week, the 15 May 2015, the coolant light went on again. I phoned Lindsay Saker, they said I must bring the vehicle in to look at it. I took it in. The same happened, they said a "klipie" damaged it and sent it to repair it. According to me there was a warranty on this radiator. But today I had to pay R2717.01.
I'm not impressed with the service and its a lot of money to pay from February and May again. I must take the Amarok in for a service soon but will not go to Vereeniging branch. I'm really disappointed in Volkswagen.
I bought new polo from s.g. highway, das auto on 5th jan-15.
SALES PROBLEM
1. Written commitment of rear parking sensors was given, and then refused saying, this new car doesn't supporting, company doesn't recommend. They can not do it. We were highly disappointed.
SERVICE PROBLEM
2. After using the car for a month, it started giving starting trouble. I have to give 10-12-15-20 selfs to start the car, and have to keep trying for 10-12 min.
They gave it for checking at sarkhej company service station. I talked to Mr Kaushal there, in person and on call. They kept the car for 1.5 day. They gave it back saying key coding problem, which is solved in both keys. Again, started same trouble within a week of service. We called Mr Kaushal, he asked us to use another key, duplicate key. Till date I am using duplicate key.
NEVER GET ANY FEED BACK CALL FROM KAUSHAL OR VOLKSWAGEN. (though they told us )
STILL MY 1 KEY ISNT WORKING.
Never expected such service in new car, e.g. Volkswagen, for sales n service.
In this year I went to Vereeniging VW, Lindsay Saker branch the Amarok coolent light went on. They looked at it and replaced the radiator. This week the coolant light went on again. I phoned Vereeniging branch today they said I must bring in the Amarok that they can look at it. I took it in this morning.
One of the personel looked at the problem and showed me the water underneath the radiator. They booked the Amarok in to see what the problem is. They said they will phone me. I phoned the following times and the switchboard lady kept me on hold 15h13, 15h16 and 15h20 then I spoke to Patricia that said Rina is busy she will phone me back. At 15h38 Rina phoned me to say that the Amarok is only in at that time and she will phone me back before end of day.
At 17h00 I phoned and no one answered the phone. It is now 17H50 and still no one bothered to phone me to say what is wrong with the Amarok. They are aware that I do not have transport and have 2 kids and a job to go to. It is the worst service I ever received. I must work tomorrow and do not have transport. I paid for a new radiator, but they will pay for the inconvenience they cause.
I recently took my 2013 Polo Vivo 1.4 Trendline for its 60,000 km service and advised the service adviser of a couple of problems with my car. I asked them to check the shocks as the car was all over the road on windy days and also under braking. I supplied them with 2 shock tests 1 done the day before the car went for the service noting that the front shocks are under a safe operating capacity and the rear ones were very close to being under.
When collecting my vehicle, the service adviser said there is no way they can test the shocks to see if they are in need of replacement. I was then told that the service provider calibrates their machines in their favor to get the job. I then asked why VW cannot test it and was told they do not have the equipment to do so. To date, nothing has been done and I cannot understand how a vehicle with such low mileage has shock issues and nothing was done to rectify this at the dealer.
About 2 months later, I got to work and the water bottle was blowing water all over. I had to fill normal water into the water bottle as there was no more water in the motor. I then contacted Alpine VW and they arranged for the vehicle to be collected from my work to be repaired. It was a problem with the TPI that sends the signal from the computer box to the fan switch.
I told the service provider to check the antifreeze level after the repairs were complete as I put normal water in after the fact. He advised me that they checked the levels and all in order. Now, a month later, my water bottle is a brown black colour as to the normal red colour of the antifreeze and I am worried that this can cause problems in the future.
I have always driven VW and I am very dissapointed that the service delivery has gone down so much over the past couple of years. I now drive in an unsafe vehicle with my family and feel that it is unfair that I have to fork out cash to repair the problem for a vehicle that is still under warranty with an extended 2 year warranty.
I trust this finds someone that will actually get this matter resolved
Well I bought a brand new Comfort Line Jetta TDI. Was really enjoying it for a week and a half until one evening I was out and went to put the key in the ignition and it would not go in. Called roadside assistance and the gentleman was able to get the key in but told me not to remove it until I get it in to the dealership.
Being a long weekend (Easter weekend), I decided to take the car in on that Mon the 11th of April. My car has been in the shop ever since. Now after ordering the 3rd part as the 2 prior did not work, they have decided that now they need to change all the locks and the one for the ignition. I have gotten to the point that I do not want this particular car back.
I did not spend money on a brand new car to have all the door panels taken apart and have them start rattling, as we all know it never goes back together as tight as factory. It will be starting on 6 weeks Monday. The dealership has rented me a car and say they are doing as much as possible but i'm sorry its just been too long, I am paying for a car I cant even drive. Is there something wrong with this picture? I think a new car should be the answer.
I'm a woman, 54 years old and I have bought an UP because it is a VW and it had a very good evaluation in the media at that time. I have bought a VW UP 2013 with semi-automatic gear and was very excited at that time about having this kind of gear. I'm happy for my UP but there are 2 things that have disappointed me as I do not think they live up to the VW high quality product level:
1. My semi-automatic gear "gets stuck" in the lowest gear once in a while. I've pointed the problem to my VW dealer in DK but they keep saying there is nothing wrong with it. I do not agree, and I think it must have a problem. Is it possible to have the car tested in the fabric in Germany?
2. Another thing that has disappointed me a lot is how the "3 doors model" is put together. The seats in the front are very little mobility that makes it very difficult to move them forward enough in order to get the best access to the backseat space :( If VW design team would like to have some ideas in how to improve the design of the 3 doors model and have seats that could be more functional, I would be happy to give you some of my ideas.
I am very disappointed with the response that I received after taking my VW Toureg 2010 model to have the hand brake lever repaired at Essendon VW.
I was told that if I paid $294.00 the lever would be replaced immediately that day (Wednesday 29th April 2015). However, after explaining to the Services Manager that the lever should not have snapped in my hands the way it did, I believe that I should not be charged for this repair.
After this discussion with the Service Dept. manager, she suggested I call VW customer assistance. I called them only to be told that they will follow up with VW Essendon.
Upon arriving to pick up my vehicle, they did not repair it. They said that it was going to be processed as a Goodwill Job, but were not able to tell me when that would be.... After 5 days, I'm still waiting for a response from either VW Essendon and Customer Assistance. Pathetic! What a let down .
It saddens me when I realize that in the past 6 years we have purchased 12 VW vehicles, that being, in 3 of our company names. Unfortunately, this is appalling customer loyalty on the VW behalf.
If this problem has not be rectified by Wednesday 6th May, I will reconsider purchasing any future VW vehicles.
I booked my car for service on Tuesday 28/04/15 for Thursday 30/04/15. I asked if I could be taken to work after I drop my car and needed to be at work @ 8 and they agreed. When I dropped my car off I was told they could not take me to Merilyn because there were many customers and Merilyn was far. They told me this at 8 when I should have been at work at 8. I was told they could only take me to pta cbd. When we finally left we took another customer to koedoespoort to his workplace which seemed unfair to me because why are we not treated the same. Why did VW wonder boom agree to drop me off at Merilyn but not keep to their promise? I was late for work and I was supposed I was a key holder who had to open the store which I failed to do. Why could they not tell me in advance that they could not take me to Merilyn. I am very disappointed as I feel there are still racial inequities here because I definitely feel like they would not have told a white person to catch a taxi in town to Merilyn. Volkswagen wonder boom. Angry customer!
I am from Tenerife, Spain. I bought a Skoda Yeti in April 2014. The company that sold me the car, Cuatromoción, gave me the car with 29,6 km. A few weeks later the climate system began to make noises, then the temperature started to fail too and a few weeks ago I realized that the car consume coolant. The company, Cuatromoción, only says that they are design flaws.
I would like know if are there any staff to get in touch with to explain my complain in the main factory and get a solution for my car. It has one year of guarantee. When it finish I will put the case in the Spanish courts.
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