Lowes Customer Service
Rated 1.43 of 5 Stars
Based on 484 Complaints

Contact Lowes Corporate

Toll free phone number: 1-800-445-6937

Lowe’s Companies, Inc. is an American chain of home improvement and appliance retailers. It is publicly traded on the NYSE:LOW and employs over 265,000 people at 1,840 locations as of March 2015. Revenues in 2014  were reported as US 56 billion and net income as US 2.6 billion.

If you need to contact Lowe’s for customer or appliance support you may call 1-800-445-6937. For sales you may call 1-877-665-6937. Perhaps you’d like to contact the CEO, Robert A. Niblock at corporate headquarters. If so, address your correspondence to him at 1000 Lowe’s Blvd, Mooresville, NC 28117.

Lowe’s was founded in 1946 and originally called Lowe’s Hardware. It was founded by Lucius Smith Lowe and their current slogan is: ‘Never stop improving’. Lowe’s has sponsored NASCAR Jimmie Johnson’s #48 and has social media presence on Facebook, Twitter, and Instagram.


Experienced poor service? File a complaint here!

Lowes Contact Information

Report complaints to corporate and get satisfaction

  • Lowes headquarters address

    • 1000 Lowe’s Blvd
    • Mooresville
    • NC 28117
  • Company website

  • 1-800 phone number

    1-800-445-6937
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day online

Browse reviews of other Home Improvement



Top Lowes Complaints

Browse more than 484 reviews submitted so far

20

I ordered a door over 5 months ago, and still haven't received it. The customer service is terrible, they have no answers.

20

On Tuesday 10/30/18 I contacted Pro Service Dept.at Manchester, Ct. store by phone. I asked about installation of a recently Lowe's purchased garage door opener & repair of a squeaking door. I paid, by credit card, $35 for someone to come out & evaluate the project. I was also told that if I had Lowe's do the job the $35 would be credited to the final bill. I was told that I would be called to set up an appointment within 48 hrs. When I didn't hear from anyone I called on Thursday & was told by the manager that they are really busy &I wouldn't hear from anybody soon. If I didn't hear back by Monday (10/5)I was to call back the dept.. Yet, they charged my card immediately. Why does it take days to make a simple appointment? I find this "customer unfriendly" at a minimum. I have been a long time customer having spent thousands of dollars over the years. What can be done to correct this awful experience? I expect, at a minimum, to have received a the call within 48 hrs. As it stands, I have no idea when it will happen.
Thanks.

20

I called on a Saturday morning however I had also called during the week. I had placed an order for an exterior storm door with store #631 back in September (order actually didn't get placed until early October as it took 3 weeks from mid-September to 1st week in October for someone to come measure the door which was located only 10 miles away from the store). The store let me know the other day that the door is in -- -has been in for a couple of weeks -- I am trying to get the installation done before it gets cold as my current door is broken but Lowe's has very poor customer service. After being on hold 40 mins. someone decided to hang up on me and since calling back again, I've been on hold for 2 hours!!! That's ridiculous. Now it's past 2 hours and still on hold and I have no idea when I am getting my storm door installed. I guess Lowe's will call when we get snow on the ground.

20

I made a purchase at store #1581 Terminal 15 on 10/24/18 at 10:54:14 for the Total of 1,128.77 I used my Visa card " ONE " time. The next day my bank statement showed two transactions. One for 1,157.43 and 56.34 that's two transactions after I left the store. Is this a criminal matter I do believe so, At no time did I give prior consent to anyone to add amounts debited from my account ( After the fact ) I'm very familiar with the consumer protection laws. I am very interested in knowing the individual that took it a pond themselves to run my numbers twice seeing I had the card in my wallet when I left the store. After the Fact. And increasing the total payout. Am I upset?? Yes very much so. If your not condoning this type of thievery than I would suggest someone take a look into whats going on here. Surely I'm going to.
Thank you Jeffrey Mott

20

I visited the Lowes in Homewood Alabama on 10/24/2018 around 11:00 trying to purchase the life like werewolf. The display was all that was left so the sales associate found me one in Adamsville Alabama. I contacted the store directly and paid for the item # 1026560. I asked a friend of mine to pick this up for me and so he went to the Adamsville store around 3:00. He called me and said that the item was not flagged as sold and sold to someone else. A clerk spoke to me and said she was sorry and would refund my money along with giving me a $25.00 gift card. She mentioned they had looked around in other areas and did not see one. I immediately started calling Lowes in many areas and found the werewolf in Northport, Tuscaloosa. They said they would not and could not take an order over the phone nor hold the item for two days until I could get there. I explained my situation on what had occurred, but that was no help. I contacted a manger from the Lowes of Adamsville (same day around 4:00) to see if he could get it shipped to this store and he inquired on what had happened to me and I explained. He took my name and number. As of 10/25/2018 at 1:20 I have not heard from any store manager or anyone from Lowes. I searched for werewolves over the internet and saw that Home Depot had one. I called the 280 store because I was showing one was in stock and they actually did not have any in stock, but this sales associate found me one and had it shipped to a store close to me. I went in and picked up this item around lunch time today. Now that is customer service. I am very displeased of how the situation was handled at Lowes, but luckily Home Depot was able to pick up what you (Lowes) was lacking – Customer Service!

20

On June 13, 2017, Lynda Lombard from the S. E. Greensboro Lowe's came out to our house to access and get measurements for a new shower. I emailed her the shower information that I choose on that same day. She did not place the order until 6/28/17. We paid a total of $3590.89 for the shower and installation- invoice # is 1469116. From the very beginning, we have had nothing but issues.
7/26/17- email sent to find out when the shower would be installed, the same date shower was delivered to house.
7/28/17-install completed
8/15/17- contacted Lynda stating that the shower was leaking
8/30/17- Contractor was sent back out to investigate. Found that the door was leaking
9/11/17-Nikki Montgomery- Project Manager said that a part needed to be ordered for repairs
9/13/17- Part received-called and emailed Nikki and Lynda to let them know
9/19/17- called Customer Care Department because I had not heard anything from Nikki or Lynda
10/2/17-Still no response- emailed Nikki and Lynda again
10/27/17- emailed Lynda again about shower door issues-
11/1/17- New doors and sides installed
In July 2018, I started smelling a mildew odor in the bathroom
Contacted Lynda
7/26/18- General Contractor came out to inspect and found the shower had been leaking and needed to be replaced
9/21/18- new shower arrived on my porch
10/2018- made an appointment for installation of new shower
10/23/18- General Contractor came out to demo and install new shower. Upon demolition the crew found that the base pan was the problematic area. Installation halted, they then called their boss which came out to evaluate. Wayne stated it appeared to be a default in the design and that the new shower base was identical. He could install, however the same issue would occur. He called Lynda to report his finding. He stated that she would be calling us.
10/24/18- I email Lynda to find out what the game plan was going to be. She emailed back and stated that she sent info to Stefanie Blevins at CPO and asked what the next steps would be. Lynda called me around 2:45 today and states that she had heard back from Stefanie and was told that we would be getting a refund. We could go over on Saturday and pick out new shower.
We called Customer care at Corporate office. Spoke with David in the install complaints department, David stated that some showers just leak. Told him that was ridiculous and that people do not purchase showers that leak and cause mold in the home. Asked to speak to a Supervisor. Was transferred to a Barry. Barry stated that they have done everything they could do. He did not design the shower and was not responsible for upgrades or any additional cost and that Lowes did everything they were supposed to do. I Stated that they need have their supplier (Kohler) cover any additional expenses due to the numerous inconveniences this has brought to your customer. Once again he stated this is all he could do. I then when I was going to get my refund, that I needed to know a day. I also asked him when they were going to get the showers off my porch. He was not able to give me that information and made note to have Stefanie by end of day 10/26/18 to give me that information.

We have been without a shower at least 6 months out of the past year. We did not purchase this product from Kohler, we purchased from Lowes, because of the business that we have experienced with Lowes since 2010. This has been a very bad experience for us, and we would like to hear how you are going to hold onto a valued customer.

I am attaching pictures of the current state of our shower. As you can see in the picture, there is a heater in place to dry out and kill the mold that has began to grow. Also a picture of the showers that are on my front porch waiting to be picked up.

20

I purchased a railing on July23 2018 to be installed on my front porch!!from Lowes on Baptist Road in Pittsburgh!!!! It is now October 24th and still do not have an installation date!!!Have contacted the store and customer service and am tired of the apokigies!!! I was suppose to get a new surface on this front pporch whih was ordered in june but can not be installed until the railing is installed and now because of the lateness ofthis my surface has to be delayed till spring!! I am very very disappointed with Lowes suppose to be a reliable store!!Dont think I will ever recommend this store also the railing parts have been sitting inmy driveway for two weeks when they were delivered!!! VERY POOR SERVICE!!

100

Lowe's made a clear error regarding my eligibility for certain rebates. The rebate department responded like automatons and refused to think it through.
The store manager in Medford had no such limitations. He understood the situation immediately and rectified the situation within moments.

Thank you Daniel!

20

We purchased a new toilet about 3 weeks ago and paid for installation. It started running 24/7 and when I called Lowes store where we purchased it, the person at the customer service desk started telling me to open the tank and fix it myself. I am a 70 year old men (my husband is overseas for a month) and they expect ME to fix it. This is our master bath toilet and I have mobility issues and I had to turn the water off to this toilet. I now have to go down the hall to another bathroom half asleep at night if I need facilities....this is unacceptable. We also had previous problems when we contacted Lowes for a repair to a refrigerator purchased there. They sent out a repair man who charged us over $200 and never fixed the refrigerator. Wish I could give Lowes service a zero star rating. I think we will be taking our business elsewhere in future.

100

I had a complaint about an issue on oct. 18 2018 in Lafollette, tn. the manager Billy called and resolved the issue. thank you very much I appreciate the understanding. a faithful customer James and Juanita Barger

20

I contacted Lowe's to remodel a Condo I purchased in February of this year. My initial contact with the designer was wonderful. Jeanette was very helpful, talented, and listened to what I wanted. I went ahead and paid the $40,000.00 plus to complete a job I was told would be completed by June 15th of this year. It is now October 23rd and Lowe's has only worked for 1 day, and only part of that day. I pre-paid to take advantage of a 10% discount for all supplies and labor. I have paid thousands of dollars in rent I shouldn't have had to pay. I feel very taken advantage of and question the honesty of Lowe's. I saw a news report of a family that is going through a similar situation. My next step is to contact that same news station, however I would like to give Lowe's a chance to make this right in a timely manner. I am waiting to have a call returned from my project manager, but have not heard from her.
I wouldn't expect Lowe's to take advantage of me but feel as if that it is exactly what is happening.
Lee H Moore
South Tampa, FL

20

I had an appointment with Rosa Mandujano on Oct. 23 at 9a.m.The purpose of the meeting was to get an estimate for a new roof. It is now 10:30 a.m. I have called lowes 800 number twice and no one seems to be able to tell me anything. I was given Rosa's phone number. She is not answering her phone. Finally I contacted your customer service dept. The lady i spoke with contacted your store in Camden, De. She returned my call and said someone from there would be contacting me. Have not heard from anyone yet. At this point I am not sure why I bother to make this complaint. If your are not interested in my business not sure you will be concerned with my complaint. If you care to contact me my number is 1-302-653-5274

20

Oct.18 2;30 P.M. while shopping at Lowes in Lafollette,tn. a sale sign on 42 gal. trash bags was posted for $11.95.when we went through line they rang up at $14.95 when my husband said they had a sign for $11.95 the cashier asked where the sign was, when he turned around it had been changed. She got really hateful with him. Jim told her just to put everything back. I went back in to see if the sign was still there I had seen, as I went through the door the cashier that waited on Jim and 2 more were laughing at the way she told him off. the sign I had seen was still there. I asked her to go with me so I could show her and told her I didn't appreciate her laughing at my husband She just peeled the sign off no apology or anything. We appreciate Jims' veterans discount but not the treatment he received, we drive 40 miles Jim is not well and is 78 years old. I called and complained was suppose to hear back within 24 to 48 house so far nothing phone number 423 319 7170

20

KITCHEN CABINETS INSTALLATION

On April 6, 1918, the cabinets were delivered to my house.
April 10, 11, 12 : Installation worked on but not completed; also, the Mocha Glaze quality was not acceptable.
They were replaced, but with the wrong color.
The same wrong color was sent a second time.
When the correct doors were delivered, one of the corner double door was missing.
The towel rack under the sink was not installed.

Then in addition the connection to the water for the backyard was cut off.
When the old cabinets were taken out, a leak of the faucet that feeds the water to the backyard was discovered.
The technician promised to come back and finish the job, including the connection to the water faucet in the backyard.
That did not happen. I had no water in the kitchen for about a month.

Lowe's then asked the company who had installed the countertop to connect the water.
They did that but did not include the connection to the backyard.
(Fortunately, we had a wet summer. I didn't have to water much after the planting was finished)

Since my return from summer vacations in July, August and September, I have called the Project Coordinator, Terry Vogt, several times to let her know, that I am now home.
She tells me that the installer will call me. He does not, and I'm told to be patient.

20

These appliances were ordered and paid for JULY 2018.
Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights?
(following are emails last I heard from Lowes)
From Kim Bangert
Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered.

Williams, Cynthia - Cynthia J
Mon, Oct 15, 3:50 PM (7 days ago)
We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your information to the appliance team to be taken care of.
Cynde Williams
Install sales manager
Lowe's Store 0319 Billings, MT
406-655-9317

20

We bought a new but dented and scratched fridge at a Lowe's in Surprise, AZ., we did get a great discount, but were rudely told that we couldn't get a Military Discount which we normally get, we understand that it is your Policy not to give another discount on a discount, and that is okay, except not a 'Thank You for your Service', but a rude no you don't get a 2nd discount, you are already getting a big discount, The delivery men were amazing, but they had to leave the fridge because we had to trim 1/4" off a cabinet, later we found that the divider for the top freezer drawer was broken and were missing a few other small parts. Called the store and again was rudely told that they couldn't help us with parts because of our discount that we were on our own finding the parts that we needed.....we understand you have policies, but the rude employees we do not accept, and we most likely will do our shopping at Home Depot from now on.....

Dick Kelly and Janet Convertini

20

Went into Lowe’s store in clovis ca. Yesterday to purchase a newage garage storage system at about $1500.00. I asked if she could give me a 10 percent discount a she stated she would have to check with the manager AUDREY. The manager stated no. The lady printed a quote and I walked up to the office where Audrey was and I mentioned that Home Depot always gives a discount to my boss because he is a veteran which I’m not. She stated I could get 5 percent if I opened a Lowe’s credit card. I don’t need a credit card !!!!! By the way I was sent to three departments before I got to the department that said she could order it for me. Shelving,, mill work,, & home decor. So off to Home Depot I will go even if I get no discount I will order from them. No flexibility, don’t give a crap attitude about making a customer happy, and employees not knowing who orders what will send me elsewhere every time.

20

I went I to the store on Bellflower to purchase a wall oven. The oven was on sale and they said it was a good idea to pay a service to come out and measure to make sure it fits. I said fine but the sale ends in 4 days do I get the sale price if it takes longer to measure the space. The associate said yes. I had problems getting the outside service to call back for an appt. So I went in today 2 days after the sale was over to cancel the service but I still wanted the oven. The appliance mgr said I could get a refund on the service but he could not get the sale price anymore for me to purchase the oven. If I would have known that I would have purchased it in the first place. I don't think that is a fair business practice. Please email or call me. 760)927-0334.

20

Smooth Surface 5-Element Self-cleaning Slide-In Single-fan Electric Range (Stainless Steel) (Common: 30-in; Actual 29.875-in)
Item #: 804174 | Model #: WEE745H0FS
$1,099.00

Complaint - Stove is 3 days old and the oven doesn't work, called Whirlpool and a service tech was sent out - seems it's a bad fan sensor that needs replacing on a BRAND NEW STOVE - said it take a week or so to get the part for the oven that's never worked right out of the shipping box.

20

Lowe's is ADVERTISING a pressure washer on your website: Troy-Bilt XP 3100-PSI 2.7-GPM Cold Water Gas Pressure Washer CARB Item
# 753004. for 50% off price of $199.99. Good deal, right! Not according to you its not!
Sales item is good thru 11/2/18! I Want to buy it and told you NO LONGER HAVE THIS ITEM??? Your internal folks I spoke to said its a discontinued item, and no longer available? Here is my beef..... if the item is no longer being sold at the store, why then do you promote the advertisement???
I find this deceptive and does NOT promote good will. Very upset about this.
I have been a valued Lowe's customer for many years and have never ran into this type of behavior! Here is my thoughts; if you had limited supplies of this product tell us in the advertisement. If the item is being discontinued store wide, tell us in the advertisement!! I would then understand that if I saw the ad and wanted to buy it but was too late to act on placing the order I would be out of luck and I would understand.. my loss, right!
I feel that the Lowe's of old would not do this. I can see Home Depot doing something like this, but never Lowe's.
Jim Reynolds
706-410-3884

100

I was utterly frustrated during a shopping experience at the Orangeburg Lowes store on October 15. I went in to purchase a trimmer. I asked for assistance three times over a 20-30 min period and was never given the help I needed despite calls across the store by three different customer service employees. Needless to say, I left the store without the intended purchase. I guess, , selling to customers is definitely not top prior at this Lowes store; neither is customer treatment!

20

Being treated as if your a shoplifter when you arent. Refunds for returned items should not be put on a "gift" card. If they are you must prove who you are and allow Lowes to take down all the information they please from your drivers licenses, which they demand from you and will not honor the refund unless you produce it.

20

Owner of apartment building ordered a refrigerator and toilet to be delivered from Glenwood Springs store to Rifle, Co on Saturday, October 13th, 2018. Received call on the 12th that it would be delivered between 7 and 9 am. I am the manager of apartments. I got up at 6:30 to be ready for delivery. I also have to go to work usually at 9 am. Made arrangements with my job to be possibly late because of delivery. Got a call from driver at 7:45a,m, that they would not be here until 10-12. Called the store manager, he did not apologize and said we could reschedule the date. Are you freaking kidding me. He also said he would contact driver and let me know... still no call. What the hell kind of service are you people running here? YOU made the confirmation call. People schedule their lives around your deliveries, then you change the horse in the middle of the race???? This is so RUDE, INCONSIDERATE< AND WRONG ON SO MANY LEVELS!!!! Going social media with this..... HOPE YOU HAVE TO WAIT TILL WHENEVER FOR YOUR PAYCHECKS!!!!!!!! have a great day, thanks for ruining mine!

20

We bought a Whirlpool refrigerator at your Sonora, CA store on Sunday October 7, 2018. We were told that our purchase price included delivery and installation. On Monday October 8, 2018 two Lowes delivery men took away our old refrigerator ($20.00) and deposited the new refrigerator in the middle of our kitchen. They informed us that they could not hook -up the new one because they would need to cut into the wall. They shut-off the main water valve and left our house saying that we would have to find someone else to install the refrig. They left our new fridge in the kitchen and left us with no water in our house. The main water line was turned off because they couldn't stop the copper tubing from flowing. A handyman charged us $50.00 to hook-up the refrig, to our existing plumbing.

We are cancelling the Microwave, stove and washer and dryer we were going to purchase.

20

Installation Services.
I purchased windows in April 2018. After repeatedly calling and asking for an install date, Lowes finally found me an installer in July. I called off work to be home and he never bothered calling or showing up. Lowes apologized but at this point I firmly stated I wanted a new installer. They found me one, for six weeks later. When he arrived he told me that Lowes hadn't given him all the windows so he had to go back. He then told me they did not have enough trim in stock and the trim they gave him was cypress, not white, which means I have to paint it when he's done.
He installed one large bay window in my living room and the screws are brass and a huge eye sore. He promised to come back and try and fix it later when the rest of the trim arrived.

Flash forward 2 months, we are now in October. I have a new installation team. He brought TWO DIFFERENT types of trim, two different colors. And they tell me they have no way to fix the screws in the bay window so I guess I'm just stuck with them.

I've never been so unhappy in my life. This was supposed to be a happy home improvement project that I saved for on my first home. It's now the rainy season so I can't even paint the trim around the windows at this time. And I just keep placing furniture in front of the bay window so that no one can see the ugly screws sticking out. The entire thing makes me never want to step foot in a Lowes again. Any time I try to express unhappiness with the install team they tell me it isn't their fault. And each installer has expressed that they dislike working for Lowes.

20

I purchased from Lowe’s carpet and had it installed in a one bedroom condo in Irvine, CA. The carpet has a crease 5 feet long. I was advised by Lowe’s the crease will eventually go way or just have it cleaned. It’s been ten months and I finally had it cleaned. The crease has not gone away. Lowe’s came out to investigate, but determined there’s nothing wrong with the carpet.

20

We ordered $8,000 worth of appliances on9/2/2018. We asked if we could get a later delivery so my husband could be ready for the install. We are doing a complete kitchen remodel. The appliance were to be delivered today 10/6/18. I received a call ystereday from a female at the store saying the microwave was not in yet and did I want the rest of the appliances delivered today as scheduled I said I did. Later in the day I received an email stating that none of the appliances would be delivered until Nov 7. I assumed it was an errror as I had just spoken with someone. My husband continued last night getting everything ready. I called to confirm and sure enough none of the appliances were scheduled for today. The store manager wanted to know who I spoke with- I had no idea- why would I ask? He said they were not delivering any of it until now 7th. Really? My whole kitchen is tore up and I have nothing to cook on He said he could get it out tomorrow-fine but we have friends in town and now have to cancel our plans for tomorrow as well as today. When I asked about the microwave and why it is taking 2 months to get it he said it was out of his control. That was it. I am very disappointed in Lowes and will not be making any future purchases from Lowes. And we have 4 bathrooms left to remodel.

20

Went into the Statesville lowes to buy 50 bags of black mulch. Couldn’t get any help so after loading 48 bags by myself an employee finally came over to help me load the last 2 bags. This was after he stood there and watched me load the 48 bags by myself. This seems to be the norm for this store. I am in the construction business and spent a lot of money at this location. In addition I talk to a lot of other construction workers who said they have the same issue (can’t get no help at this store) many of them including myself have been taking our/their business to Home Depot. What a shame!!!!!

20

MY NAME IS FLORA BRIKHO, I PURCHASED WASHER AND DRYER ON 9-20-18 AT LOCATION (2000 METROPOLITAN PARKWAY STERLING HTS MI 48310) I HAD IT DELIVERED NEXT DAY. AT THE TIME OF DELIVERY MY TWO CHILDREN WERE HOME AGES 24 AND 19
MY PREVIOUS DRYER WAS GAS LINE NEW ONE IS ELECTRIC
THE TWO DELIVERY MEN INSTALLED WASHER AND FOR THE DRYER THEY JUST PLUGGED THE ELECTRIC TO THE SWITCH AND DID NOT CLOSE OR CAP THE GAS LINE. IT WAS DELIVERED AROUND 11 AM . I GOT HOME FROM WORK AT 3PM AS SOON AS I OPENED THE GARAGE DOOR NOT TO MENTION I WAS NOT IN THE HOUSE YET..........I COULD SMELL GAS FROM MY DRIVEWAY.....I RAN INSIDE MY SON WAS SLEEPING MY DAUGHTER WAS COOKING HAD THE STOVE ON FOR 3 HOURS ....I CALLED CONSUMER ENERGY TELLING THEM I SMELL GAS THEY TOLD ME TO EVACUATE THE HOUSE ASAP!!!!!!! THEY WERE AT MY HOUSE 10 MINUTES AFTER I CALLED ......I HAD A GAS LEAK FROM THE DRYER INSIDE AND OUTSIDE THE HOUSE...THEY WERE SHOCKED THAT THERE WAS NO HAZARDOUS!!!!!! THE SAD PART IS I WENT TO THE STORE SPOKE WITH A MANAGER NAME RON,AND INFORMED ME THAT THE HEAD MANAGER WAS NOT IN AT THE TIME AND THAT HE WOULD CONTACT ME!!!!!!!! I CALLED THE STORE LEFT SEVERAL MESSAGES FOR THE MANAGER TO CALL ME BACK.......MY LAWYER WILL BE CONTACTING YOU I AM VERY LUCKY MY HOUSE WAS NOT ON FIRE AND ON TOP OF THAT I WOULD OF LOST NOT ONLY MY HOUSE BUT VERY IMPORTANTLY MY KIDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WAS VERY CARELESS AND STILL HAVE NOT HEARD FROM LOWES MY NUMBER IS 586-321-5393 THANK YOU I SURE HOPE I WILL BE HEARING BACK ASAP AND TAKING THIS MATTER MORE SERIOUS

20

Called to setup a quote for gutter repair, waited a week for appt. when they arrived, we were told that do not do repairs, only whole house gutter systems. Yeah, right. They could have told us that over the phone. We r elderly and want others to be aware of this scam.

20

Hello, 10/4/18
I have just returned from the Lowes store in Everett WA. Earlier this week I had returned some flue pipe that I had over-ordered and showed the receipt. I was asked if I wanted cash, return money to my original debit card or a gift card. I thought a gift card would be good then my handiman could go back to Lowes if he needed to and use the card instead of my debit card.
Well, today I tried to purchase some plastic conduit for my project. At the checkout counter I was asked for my drivers license. Im aware of the shoplifting problem in Everett, and being a community leader, I even know how some of it is actually done. Going through trash cans, getting receipts then taking them to the return counter with a stolen item and claiming it was their return.
So, being asked for my drivers license really hurt, it made me feel like I was being cornered for shoplifting. There is only around $12.00 on the card.
I asked for the manager and a pleasant young man came over to explain, well, he basically told me “Thats how it is”. Im pretty angry by now and walked out, leaving my purchase and the gift card.

So after trading at Lowes because Im a strong believer in trading locally in order to secure sales tax for my beloved city, I thought it was a pretty good, convenient place to shop, I am no longer going to trade there.
Im writing this and my face is still red.
You’ve lost a long time (very long time) good customer.
I fully intent, as a neighborhood representative, to pass on this behavior that Lowes has revealed to me.
Greg Campbell

20

My home phone number was included as part of my complaint submitted on 10/3/18. Thank you.

20

In August I ordered a Bosch 500 Series 30" Induction Cooktop. I was told later it was out of stock and would have to be special ordered. Then I was given a delivery date that was cancelled, then a new delivery date of Sept. 14. On that date they delivered a cooktop for which I signed without opening the box to check it. (my mistake) I was so large It had to be placed in my living room to avoid being a traffic hazard.

Late Friday, Sept. 22 I called Lowe's to schedule installation and spoke to Scott (not sure which one). He had trouble finding my original purchase order. He said the Installation order would go in Monday, 9/24, and they would call me no later than Tues., 9/25 by COB. I never got a call.

Today I discovered it is a Thermador 36" electric cooktop in my living room, NOT what I ordered. I called the store (#515) twice and could get no one on the phone--both times the phone rang for several minutes and then I was disconnected! So I went to the store to speak with one of the managers (both the Mgr. and the ASM are named Scott). Neither was in the store today. An employee (very nice) in Appliances tried to help me and discovered some strange phone number I never heard of is in my Lowe's customer record. That explains why the installer never called, but you would think Lowe's would have researched my record and gotten another number for me.

The employee could not give me a date for delivery of the correct cooktop, so I have purchased it from Best Buy where we can pick it up this Sat., 10/6. So why can't Lowe's get one? I have someone coming to install it Oct. 11. I have gone two months with one burner to cook on. I have disputed the 9/14 charge on my credit card to expedite a refund from Lowe's.

I told the appliance employee I wanted the cooktop out of my house TODAY. I just got a call from Delivery from a guy on his way alone. I told him it took two men to bring in the cooktop with straps. Two men came mid-afternoon and picked it up.

Regarding wrong delivery: doesn't anyone oversee what goes on and off the truck? Is it a 3rd party company? Someone was expecting to get the 36" Thermador delivered to me, and what happened to the 30" Bosch I was supposed to get? No one at Lowe's noticed any errors or was tracking inventory?

In conclusion, I find Lowe's apparently to be very understaffed with poor management and poorly trained (but well-meaning) employees up front. And the phone system needs a good technical review. The phones ring and ring and ring at the service desk and no one answers. When calls are transferred to a department, the same thing happens. The call then gets rerouted back to the front desk and they try again when they finally answer. Often my calls are disconnected after all the ringing. An appliance employee told me many customers come in saying they are there because they couldn't get anyone on the phone. That is ridiculous. Don't blame him

THIS STORE NEEDS HELP!!!
I have pictures of the Thermador in my living area, but it is too much trouble to upload from my phone.

20

On September i visited lowes store number 1905 in fayetteville NC to purchase a water heater. The sales person named Gordon took my info and gave me an "Expectation Sheet" which stated the installer would call me in 2 days to come out and measure the water heater. 3 days went by and i had not heard from the installer so I called and the person i talked with said Eastern Plumbing Co should have contacted me and he would call them. The next call i got was from Loretta Richardson at the local lowes here stating the plumbing co had misplaced the expectation sheet and she had called them. The next call i got was on the 4th day from Eastern Plumbing Co stating a rep would be by my house on the following Monday 10/1/18 to measure the old water heater. The installer did come by, took the measurements and said he would give the info to Lowes. On 10/3/18 Loretta Richardson called me and stated my heater measured 421/2 inches and their heaters were 49 inches. She stated she would see if they could install the 49 in lieu of the 42. It has now been a total of 10 days and i still have not gotten a new water heater installed. Why? This is totally unacceptable customer service. I could have called a local plumbing co and it would have been installed and the problem fixed last week but i have been a Lowes customer for many many years and now as i ponder it, i should have called a local plumbing co. Please look into this situation and fix the problem. As matter of fact i should receive a price reduction on the new water heater and installment since i have in fact gotten the run around. By the way, my water heater is leaking and i explained that and the installer in fact saw it when he took measurements.I may be reached at AC 910-867-3633. I thank you for your time and assistance.

20

In August I ordered a Bosch 500 Series 30" Induction Cooktop. I was told later it was out of stock and would have to be special ordered. Then I was given a delivery date that was cancelled, then a new delivery date of Sept. 14. On that date they delivered a cooktop for which I signed without opening the box to check it. (my mistake) I was so large It had to be placed in my living room to avoid being a traffic hazard.

Late Friday, Sept. 22 I called Lowe's to schedule installation and spoke to Scott (not sure which one). He had trouble finding my original purchase order. He said the Installation order would go in Monday, 9/24, and they would call me no later than Tues., 9/25 by COB. I never got a call.

Today I discovered it is a Thermador 36" electric cooktop in my living room, NOT what I ordered. I called the store (#515) twice and could get no one on the phone--both times the phone rang for several minutes and then I was disconnected! So I went to the store to speak with one of the managers (both the Mgr. and the ASM are named Scott). Neither was in the store today. An employee (very nice) in Appliances tried to help me and discovered some strange phone number I never heard of is in my Lowe's customer record. That explains why the installer never called, but you would think Lowe's would have researched my record and gotten another number for me.

The employee could not give me a date for delivery of the correct cooktop, so I have purchased it from Best Buy where we can pick it up this Sat., 10/6. So why can't Lowe's get one? I have someone coming to install it Oct. 11. I have gone two months with one burner to cook on. I have disputed the 9/14 charge on my credit card to expedite a refund from Lowe's.

I told the appliance employee I wanted the cooktop out of my house TODAY. I just got a call from Delivery from a guy on his way alone. I told him it took two men to bring in the cooktop with straps. Two men came mid-afternoon and picked it up.

Regarding wrong delivery: doesn't anyone oversee what goes on and off the truck? Is it a 3rd party company? Someone was expecting to get the 36" Thermador delivered to me, and what happened to the 30" Bosch I was supposed to get? No one at Lowe's noticed any errors or was tracking inventory?

In conclusion, I find Lowe's apparently to be very understaffed with poor management and poorly trained (but well-meaning) employees up front. And the phone system needs a good technical review. The phones ring and ring and ring at the service desk and no one answers. When calls are transferred to a department, the same thing happens. The call then gets rerouted back to the front desk and they try again when they finally answer. Often my calls are disconnected after all the ringing. An appliance employee told me many customers come in saying they are there because they couldn't get anyone on the phone. That is ridiculous. Don't blame him

THIS STORE NEEDS HELP!!!
I have pictures of the Thermador in my living area, but it is too much trouble to upload from my phone.

20

Ordered Troy-bilt mower with the Lowes app on my phone this afternoon (09/22). Great! Free shipping and total is less than $650.

09/22 3:07pm Got email confirming Ordeer #356606090 and delivery tomorrow morning between 10am and noon. Wow!

09/22 3:14pm Got email from credit card to confirm charge by Lowes.

09/22 3:46pm Got call from gal at Lowes Victorville informing me they don't deliver more than 20 miles to Cherry Valley and she was cancelling my order. I ordered she DO NOT and that my credit card was already charged.

09/22 4:24pm I called Lowes Victorville and asked for the manager....someone named Garrett. He insisted my card was not charged, they only do it when product is shipped out. I informed him I did not understand the problem and Lowes had a distribution facility right here in the San Gorgonio Pass. He informed me it did not exist. (It is 3-4 miles south of me right off the I-10 in Beaumont, CA.)

I have included the order status (cancelled by them) and my CapitalOne charges.

Your phone app is dysfunctionate junk and nowhere is there a 20 mile free delivery limit disclaimer. This is fraud!

20

I avoid Lowe’s if at all possible but I need paint. I have to come here and as usual they are earning their name of Slowes.

I have now stood in a line five deep at the paint counter for 15 minutes and they have yet to process one customer completely. They have one guy that is trying to keep up and can’t.

Luckily the service desk is right across the isle ignoring it all.

This store is simply horrible at service and it’s acros the board. The checkout is worse than all of them.

The fundamental problem is it is not staffed properly. Once again I try to stay away from this store and The is why.

20

I bought Samsung Refreigerator on 7/5/2018 using online Lowe’s and was delivered by Sunnyvale store. The refrigerator is lemon and started leaking from day 1. Samsung subcontracted. two companies tech.s and after 10 visits with no fix in sight, Samsung issued Ticket Number 4148304152 and contacted Lowe’s at Sunnyvale, CA to ship me a new one. Due to poor management on both sides , no delivery has not yet occurred. I need God intervention to solve this.

20

Bought a fence,in Sept. of 2017 in Florida because of a tornado, ins, didn,t cover. I live in N.Y. Florida is going to be my retirement home .Met with the salesman ,he told me what was going to take place because I had to go back home to N.Y. That,s the last time I heard from him,even now! They Dropped the fence and part,s on my front lawn where it sat for 12 days. Neighbors let me know. Got back to FL. in Feb. The fence was up. The contractor came in on each side of my property a foot and a half! Said he couldn,t fit behind there. He never called me to tell me he was going to do that or I would have picked a different style fence.The people behind me have taken down their fence and are using mine . They have 2 Pit bulls that can get around and into my back yard,since it look,s like a bowling alley on eack side and not finised off. I have tried to contact the store people ,many conversations but only get we,ll take care of it . So I took pictures and wrote a letter addressed to in care of CEO which I,ve been in contact with a girl who keeps ontelling me how sorry she is! I,m a middle class women 70, Put this on a Lowe,s card that I,m still paying for. Just had to retire because of health reasons,now go to Florida with this horrable problem. That no one at this company wants to help me with! SAD It was fine when I used this store to make my forcloser into my deam retirement home,now that I,m ready to make it my home,you have left me with a big burden. Diana Borrell

20

on June 12, 2018, I signed a at contract with Mr . S. Catto,, a Lowes Authorized Representative # 2338868, Store #2252, Bartonville, PA 18301, to install a 19X12 Deck, at a cost of $ 11,857.50 with and estimated completion date of August 07,2018. to date, September 20, 2018, my deck has not been completed and what has be completed is of poor quality workmanship! The contracted Lowes installers have only been here three times in three weeks. And each time they come, they alleged to not have the proper tools and/or, the deck material was missing parts and they have to reorder, etc. Repeated telephone calls to my Project Coordinator, Ms Taylor at 317-675-4312, goes unanswered or she does not return my call for several days. She does nothing to expediate the completion of my Deck other than making excuses for the installers. Three weeks ago, I have a video from my house security camera, of one of the Lowes contractor coming on my property without my permission and removing several boxes of my decks building material. The contractors were last here on 09/17/2018 at 1030AM. They stayed for less than 15 minutes, celling me that they forgot their saw and some screws and that they cannot work on my deck. Stating that they will return on 09/19/2018. They did not appear nor called his writer. My telephone call Ms Taylor complaining on her answering machine was not returned to date! I called Lowes Credit Card office to request that they stop payments and investigate why my deck is not being completed after two months +. Sincerely, Lawrence Johnson. 570-213-5481 Contract # 0580056

20

I have been calling since May about the poor carpet installation in my home. On humid days it buckles and looks like a sharpi dog. While everyone at the store has been great, even sending out a man to inspect. His findings were the carpet is not tight and needs to be stretched. He said someone would be out in a few weeks. I am tired of calling the store to deal with this. You win, I am going to call a carpet installation co. And pay out of my own pocket to remedy this. Just to let you know, I have been a loyal customer for many years. I have purchased major appliances, remodeled bathrooms and did many other projects,using your store for supplies. That will stop today, while the people at your stores are great, your contractors are horrible. Iam attaching a photo for you to see

20

I purchased a Generac whole home generator September 1,2017. I started to buy from someone else and they told me I would regret it. Well I do regret buying from Lowe's. It came with 1 year free maintenance which is on the paper work Lowe's gave me. It says the dealer (Lowe's,)will provide the first year maintenance, valued at $1395, then Generac for the ten year extended warranty. I've been trying now for over two months on the phone for hours trying to get the service done. I just get the run around and promises to call me back which doesn't happen. I buy everything from Lowe's but not anymore, my whole house from lumber,appliances,plumbing,electrical and 3 new riding mowers. The maintenance agreement will be up in two weeks,which I guess they are hoping for. I paid over $8,000 and could of cost less from the other dealer but I trusted Lowe's for their reputation. I have to watch my 1yr and 3yr old grandsons then go to work for 12 hour shift and don't have time to keep dealing with this. Daniel Branham 606-835-7410

20

This started back in July when I went into the store to get some information about fencing. Well I spoke with Carnell and he was very helpful and got all my information to have someone call me to set up site visit of my home (yard) well they didn't have any openings until August 2,2018 and that's when Mike came and told me the price for the materials and everything I went on a paid him that day. Mike told him that Huber will be calling me to set up a date and time when my install would take place well 2 weeks went by and I didn't hear from anyone so I contacted Mike to ask him what was going on and he said let him get in touch with the guy to see what was going on so I contacted Lowes myself to see what was going on and so the guy said that he would be out on Sept 6,2018 to install so I waited (against what my husband said). Well Sept 6,2018 comes and no materials was delivered the guys was there to set up my fence they had to leave because of the WORST service from Lowe's of Goose Creek South Carolina
I called customer service on Thursday Sept 6,2018 and they told him someone will contact me about getting some type of reimbursement well it's Sept 8,2018 and on one has called me yet plus I had a lot of extra fencing materials and concrete mix left which I paid for and the crew took him without giving me a refund on the stuff I paid for

20

I was issued a credit on 8/18/2018 for $223.10 for a returned pedestal. As of today 9/7/2018 I have not received the credit on my credit card.
I keep getting the run around when I call the store and corporate customer service. The return order number is 354335699.
It took 3 months to get the washer we purchased now I have to deal with this too.

Henry Abel
281-516-0809

40

I purchased my Z 254 Zero Turn Mower / 967324101-00 from Lowes in Killeen Tx in March 2016. When the mower was delivered, I drove it around to the front yard and the mower belts fell off. I contacted Lowes and they came out and took the mower back to the store and in a couple of weeks replaced it. It worked like a champ until the following spring. I would try to put take the brake off the left handle and the mower died. I finally got it to go forward and continued to cut. However, the problem returned after a couple of cuttings. I finally had a small engine repair man make a house call and he ended up taking the mower to his shop for repairs. He said the safety sensor had to be adjusted or replace. He was able to adjust it but had the same problem a month later. I regret to say that he has had to come to my house several times to preform repairs. I was so excited about getting the Z254 and when operational it cuts grass like a champ. I can not afford the repeated repairs on this mower. Since March 2016, I have had the mower in the repair shop 4/5 times. The mower shares my wife's car in my garage and I maintain recommended maintenance schedules. Are these repairs normal for your product or do I have a lemon?

100

Hi there.
I would like to help lowe's to save a lot of money on the factory cat scurbbers, Triad service center is charging lowe's sometimes 500% on the parts and charging couple hours laber for maybe 30 minutes job. please have someone to look at this. I will be more than happy to help.

20

Lowe's, Sulphur, Louisiana

I had a quart of paint mixed yesterday, there is a 'Sherwin Williams' section with paint chip cards to choose from. I was assured, more than once, that the paint color I wanted could be mixed. They put a tiny bit of paint on the top of the can to compare to, and I paid for the paint, as well as 'sealing wax' and 'antiquing wax' and went home to paint a very important piece of furniture. After the 1st coat, I had my doubts, but decided that it would probably dry 'darker', but that never happened, the paint had a purple tint to it. When I brought it back to the store, the clerk told me 'well, you can't have them mix a Sherwin Williams color and use Valspar paint, and Valspar color!!! I said, 'I didn't do anything, I'm the customer, they are the professionals, I don't know what you can or can't do with paint, that's why I came here, so that you could tell me'. I was so aggravated, because it seemed like she was blaming me for not knowing what Lowe's could or could not do. I called the store manager, 'Tina'. When I began to explain, she kept talking over me, saying she already knew what I was going to say, the clerk had already told her, I began again to explain, because I wanted to tell her what the clerk told me, instead, she interrupted me again, and I do not like to be interrupted, so I told her nevermind, since she wasn't willing to listen to me, I would just get online and file a complaint.

I will NEVER buy paint from Lowe's again. Please make an attempt to train your employees, or you will continue to lose business, as you can see from my account, I spend money with Lowe's regularly, but I will make the drive to Lake Charles for the Home Depot, or I will go to the local Stine's or Home Building Materials. And your manager, Tina, really needs to let customers explain their grievances rather than interrupting them. Thank you! Lori Trainer

20

An employee at the Sanford, Fla location named Vinny was very rude and smelled of alchohol. Very unprofessional behaviour.

20

When purchasing a hot water heater, store personnel should advise buyer that unless the heater is installed by Lowes or their representative, the warranty is invalid. I was offered the extended warranty however upon opening the box, heater was dented and the container did not show any damage on the outside of box. Heater was still secured in the box. Upon returning the heater, I was advised that it was not warranty covered because I did not have Lowes install it. I think sales person should have advised me of the installation requirement.

20

I went to Lowes in Shelbyville Ky to get a bid on putting in a walk in shower with safely grab bars. Well first thing was I had to pay for the bid $ 75.00 which was my stupid mistake so be it. well they came over with a contractor he said no problem , Great news so after a few days I got a bid of $ 5211.00 Great then I was told they could not warranty for the one yr . I would not agree to that ,so the next day I was told the contract would honor the warranty Great then I was told they would have to be a extra charge for putting in the grab bar. Now here is were it all went south, I was told I could get a discount of 10 per cent for being in the military . I have trouble understanding this part If you recall the bid was $ 5011.00 with everything But after my 10 Percent discount the bid went to $ 5013.00 . Then they wanted all the money up front I will not do that I agree to pay half to start the job and after the job was done I want pay the rest, so after that I said I have had enough just forget it .I have excepted that I was scammed out of $75.00 which was my fault for being stupid enough to pay for a bid. So all I can say is enjoy that money because I will never pay for a bid at Lowes or anywhere else and will not go to Lowes for any projects and will not recommend them. I will still continue to buy from Lowes but just not for projects

Roddy Nolin

Smithfield Ky 40068

%02 706 0607

20

In late May when Lowes began selling Summer merchandise in its garden center, I purchased Two Patio Tomato plants at a cost of $15.98 each. They were the Bonnie kind which everyone else sells at that time of year. They were plants that are huge and guaranteed to produce huge tomatoes. In fact they claim that their plants will average a size of 10 to 14 inch tomato's.I n a period of three months, June, July, August, they produced about one tomato at a size of 2 inches in diameter. They state on the card that is attached to the plant that these are genuine "Heirloon " tomatoes in the beefsteak size.

Needless to say, I took the plants back to the Lowes that I purchased them at. Watertown , N.Y. I showed the clerk in "Returns" the still affixed Lowes price and bar code still on the base of each plant. I asked if they could possibly refund me or give me a due bill. She told me absolutely not, and what is a due bill? When I stated that I could have bought 32 dollars of tomatoes at the Super market, she just laughed.. She was even getting a little nasty about it. I thought your employees are trained better than that.
I went as far as telling her that I will never ever buy anything again at his store and will do all my shopping at Home Depot..And, I will pass the word along to all my friends.
Thank You,
I remain an ex customer.

20

Traveled 50 miles yesterday to purchase kitchen cabinets and sink package I had already measured and was prepared to order I asked the sales associate what the total price would be as I wanted to buy this layout She informed me I had to make an appointment with a designer. I told her I was already set and wanted to buy that layout She wouldn't do it So needless to say I am going elsewhere. I would like to know why someone just cant go in -order-arrange delivery without all the unnecessary requirements that are in place? It seemed like she felt I couldn't possibly make a purchase based on my decision Very frustrating I understand it would have to be ordered as the layout is just a design sample I felt she could have just looked and placed order So 100 miles for terrible service

20

Lowes of Jefferson city, Tn. installed a roof for me I had lots of issues but the biggest complaint is I ended up with 13 bundles of shingles left.
I think that is excessive considering they measured. They said I cant take them back for a refund. They said they will pick them up but will not get
any credit for them. I believe I could have figured better than that. Feel free to call me at 423 312 6006. I plan on calling you

20

applied for your credit card, they gave me a $3000 credit limit. i called to increase but was denied . never heard of the bank that issuing card. cancelled card. NEXT DAY APPLIED FOR AMERICAN EXPRESS LOWES CARD AND APPROVED IN 5 MINUTES FOR $10,600!! so what two bit bank do you do business with!! when i get the letter for denial i will give it to my attorney. More than likely there will be a lawsuit! I'm going to make this public so hard working people like me don't have to go through the aggravation.

I would like your feed back.

20

I spent one month trying to obtain a refrigerator from your company. I purchased on-line on 7-10-18 and after no communication, physically went into the Warrington store and was told that since I needed a smaller (30 " wide) refrigerator the soonest I could have would be early August. The salesman seemed sincere so I figured I would wait it out. After two no shows on consecutive Fridays, I was finally assured it would arrive on Wednesday, August 1st. I had someone leave work early to be there between 2:30 and 4:30. Not only didn't they show, I was awoken early on my day off to be told my card would not go through (no previous balance on the card). Then STILL no one showed up! After being assured by Linda that my refrigerator would arrive on Saturday no one called from Lowe's to give me a time so I figured once more it was not coming. Then five minutes before I left the house I got a call they were coming! I was thrilled that my fridge was actually coming only to meet the the nastiest delivery man to ever come to my home. He obviously did not care to be of assistance and between his attitude and the stress I'd already been through, I told him to take the refrigerator and leave. I called another company the next day and had my refrigerator in thee days!!!!
I realize that things don't always go as planned, but the constant miscommunication and numerous hang ups when I tried to call just were too much. I will definitely warn anyone using Lowe's to beware. I am in Sales and this kind of service is inexcusable.

20

We ordered carpeting 6 weeks ago. Measuring was done 5 weeks ago. We have not heard anything since then When we call we get put on hold for an hour. We paid for this already. Will never shop at Lowe's again and will put complaints out on all social media, yelp etc.

20

If there was a -5 rating, I would surely select it.
This complaint is regarding Lowes in Rockledge Florida.
Facts:
Door purchased in late April 2018 to be installed. (listed below is the communication that occurred over the following months after purchase)
It is now early August 2018 and no door.
We have been given the run around for months. We have spoken to employees in the following departments:
1. Sales
2. installment

3. (Some other departments that I can't name)

all agreed to take care of it..

the only person in that store that kept their word was Terry. She did follow up and finally got something started.
-The person who took your order didn't put it in the right folder to be processed.
-The person who does that is out for 2 weeks
-We don't have you in the system as an install. It's in as a pick up
The installer came to measure in July
- He is booked until August
Lowes has no record of the installer coming out.
Called to check on installation August 6
-It will take 6 weeks to get a permit t hang the door

Corporate office contacted. Per Jeremy, he will have the store manager contact me directly..
-Contacted by RUDE PERSON NAME CHRIS
"You need to calm down. We only got your request August 1. That's not our problem that you waited all of these months. Yes 6 weeks for a permit. You are in Georgia and this is Florida if you didn't know. "
Chris was not the store manager.....{Corporate person who I spoke to did not send it to the store manager}

Contacted Corporate again- spoke to Crystal.. Who said she would have the store manager, David, contact me.
I told her I do not want to talk to anyone from that store..
She said that was the chain of report and that she was sorry that it had not gone to him first. She could not give me contact information for corporate until I speak to him. Is it my fault that Jeremy did not find my complaint worthy enough to go to the store manager. "

The ball was dropped in every aspect. It seems that each department is dependent upon the other. Well in this case, there was not department communication.
This Chris person needs to NEVER HAVE INTERACTION with customer complaints. He is rude and speaks as if he is annoyed with speaking to customers who are not satisfied. He seems to have forgotten that he receives a paycheck because customers pay THEIR MONEY.. I wonder if he would be nicer if there were no customers for this store.

I normally shop at the store in Titusville. I only came to that one because I was in the area visiting a friend. In other words, I will learn to stick with "my home Lowes".

So let's see what David "The so-called store manager" has to say...

Stay tuned..

20

On 8/7/18, my friend and I walked into the Allen Park Lowes store #1859, we went to the Pro Desk station and talked to an employee I was asking his about the QSP quote I had with me and wanted to find out more information. He said he worked in the wood department and called a manager for me, which was fine.
A couple of minutes later Jose the Manager on duty came over I reached out my hand, greeted him, and introduced my friend Caterina I asked him and I quote. “ I have a QSP quote came back which had a savings of 4.9% is there any way we can get 5.1% and make it an even 10% so we can purchase the lumber we needed to build our deck”
Jose the manager on duty replied and said why you think you should get 10% off. I was confused I did not understand what he meant and then he rephrased it two different way I said to him I really do not understand your question is. Then it looked like he was annoyed with me for no particular reason,
I asked him again and explained to him that my friend and I are trying to build a deck we had the quote for $2100.00 for the lumber and all we were asking is we can get the 5.1% to purchase the wood for that reason he seemed to get more agitated again he kept saying who are we to get the 10% off. Now maybe 2100.00 is not lots of money to Mr. Jose or Lowes but to me it’s plenty
But this time with a smirk on his face which indicates a couple of things, his domineer was clear he had no intention of helping us at all and his attitude was very confrontational Now mind you I have no idea what Lowes policies are I know before that with that big of an order any manager can make that call or simply state that he cannot do it based on store policy Mr. Jose could of just said that our policy would not allow us to do anything for me and may even go a bit further and explain the store policy which would have been the correct way to go about this issues further more his attitude and domineer was terrible
I asked if there was a general manager present he said loudly No, now I’m feeling attacked by his actions I said dude what up with your attitude all I’m doing is asking you a question and your snapping at me for no reason, this is when I was shocked and he said to my friend Caterina if we don’t like his attitude then we can go to Home Depot or Menards and told me to Please leave the store , I said to him who’s the general manager here he said please leave , I said I’m not leaving who do you think you are and he walked away rudely grabbed his phone and I’m thinking he’s going to call the police which I was about to wait and see what happens, now I’m fuming
So my fiend Caterina said just go outside and cool off I wait for about 10 minutes and she walked out with receipt in hand I said to her what did you do she said I ordered the wood I said to her why She said “Do not let one person’s attitude ruin the values and hard work of other employees” all I had to say to her was good bless you In addition I have been a loyal customer to the Lowes store in Allen Park since they had opened Love the help every time I go there and always find what I am looking for the cashiers are always friendly, maybe this is an isolated incident Maybe Mr. Jose was having a bad day or just stressed out Understandable we all have our days, but still no reason at all to be rude and confrontational to any customer or me at all Any question please reply thru email
Hani Elayan 313-999-1998 hani.elayan@fcagroup.com or hani4301@yahoo.com

20

Today, 8-7-18 I went to lowes @ The Town Center, Naamans Rd, Wilmington, Del, 19810, to the paint department, and no one was there to wait on me.. I waited for 5 minutes and then left. This is not the first time this has happened at this store. The pluming dept. is the same. I have experienced this many times in the past. It is annoying and I hate to go to Lowes for this reason. I will put Home Depot down for my first stop hereafter. This store is notorious for this. I called before writing this, but I suspect the phone call I made will not mean anything. That is why I am taking the time to write this. My thoughts: Seems like when a store is succesful, then they get to the point when they take customers for granted. It took awhile, but it finally caught up with Sears . Are you on borrowed time also?

20

I purchased stove, refrigerator, dishwasher and microwave. when the refrigerator was delivered they scratched my hardwood floors.. the delivery men didn't seem too concerned and he said he would take photos and tell his manager. I did not hear anything from a manager, so when the install department called to install the dishwasher and microwave I asked her about the floor damage and she said she would have a manager call me. The delivery was on 7-30-18 and I still haven't heard from anyone. I have emails and photos of my correspondence.

An added note, when they deliveryman removed the old stove, i asked him if he should put something down on the floor to protect it and he stated he didn't have anything, so I gave him a towel... he also mentioned that floors get scratched all the time and that Lowes would fix it.... I find this statement very hard to believe. If you check my phone number I have used Lowes for many purchases in many different homes I own and I have never had this happen to me before. My dishwasher and microwave are to be installed tomorrow and I am very hesitant to have this done by your people.

I would appreciate a call or response immediately.

Thank You

Lori Barnes
913-522-3149
3200 Bonsai Dr
Plano TX 75093

20

Ordered a door and transom on 3 jul to be installed in my home. I was told it would take 2 to 3 was to receive the items. Approx one week ago I received a telephone call telling me the items was in. I have made four trips to the store @ 4252 royal pine Dr. In Colorado Springs co.i have been given four different stories as to the location of the items. I have already paid for the items and still nodoor or transom. Today someone by the name of joe called me, after I again checked on the location of the items. Joe again could not tell me where the items are located. Joe was very rude and told me I could cancel the order. This is very unsatisfactory to the customer.again you have my money, I have no merchandise. Please investigate and advise.

20

You have a bunch of idiots working your customer phone service for Lowes credit cards. A week ago I tried to place an online order for a box of engineered flooring. When I tried to use my Lowes credit card it kept showing that the security code on back of card was wrong. I have had this card for years and it has always worked fine in the store. This was my first time using it online. I called and after talking with a woman service rep and she putting me on hold FOREVER...more then 15 minutes... she finally came back on and said she'd issue a new card but that I could use my original card in the store until the new one came in mail. I assumed she was sending a card with a new # and new security code. That same day I went to our local Lowes in Kentwood Mi and placed my order for the flooring there. My card worked just fine at the store. Today I received the new cards and THEY HAVE MY SAME OLD # AND SAME OLD SECURITY # ON THE BACK.....WTF. This was a complete waste of my time. SOOOO... once again I called and todays person tells me that OH NO...a brand new # with different security code has to be issued and my old # has to be cancelled with no card available for 7 to 10 days. You need a lot better training so VALUED customers don't need to waste their time in this fashion. I have more building products that I need to order this week but since at the moment I dont have a working Lowes card I will be forced to purchase elsewhere. Nice way to treat someone who has been a Lowes customer since you started in Grand Rapids mi.

20

Bought Troybilt mower 6/31/18. Checked oil started and cut lawn. Next time I went to use it died after one pass. Checked oil ok Wouldn't restart felt like had no compression. Took it to Lowes and was sent out for service . Connecting rod broken due to lack of lubricant. Well ok thats a cause of broken connnecting rod but in this case I had checked oil on two occasions and whoever diagnosed it took the easy conclusion and sent it back unrepaired. I realize you have policies but in this case you are losing a customer for life and your reputation will be sullied by everyone I speak to about this. If you had sent it to someone more reputable they might have noted that the mower did in fact have oil in it, it was only 6 weeks old and maybe there is another cause for the connecting rod issue. Anyway that is enough for me to hold a lifetime grudge against Lowes as well as Troybilt. Thanks for listening and I expect I'll see you in heaven.

20

Bought Troybilt mower 6/31/18. Checked oil started and cut lawn. Next time I went to use it died after one pass. Checked oil ok Wouldn't restart felt like had no compression. Took it to Lowes and was sent out for service . Connecting rod broken due to lack of lubricant. Well ok thats a cause of broken connnecting rod but in this case I had checked oil on two occasions and whoever diagnosed it took the easy conclusion and sent it back unrepaired. I realize you have policies but in this case you are losing a customer for life and your reputation will be sullied by everyone I speak to about this. If you had sent it to someone more reputable they might have noted that the mower did in fact have oil in it, it was only 6 weeks old and maybe there is another cause for the connecting rod issue. Anyway that is enough for me to hold a lifetime grudge against Lowes as well as Troybilt. Thanks for listening and I expect I'll see you in heaven.

20

DISGUSTING NO EXTENDED SERVICE IT DOES NOT EXIST I HAVE HAD A WASHER (NEW BOUGHT IN STORE)
WITH THE NOT SO FABULOUS EXYENDED WARRANTY.... FOR 6 WEEKS I HAVE HAD TO WRINGING MY CLOTHES OUT IN THE BATHTUB AS MY WASHER DOES NOT SPIN!!!!!!!!! THEY KEEP RESCHEDULING ME SERVICE CALL,
WITHOUT NOTIFYING ME. I AM HOME ANTICIPATING THE SERVICE AND THEY DO NOT SHOW UP THIS HAS GONE ON TWO TIMES, NO PHONE CALL OF RE-SCHEDULING. WHILE I WRINGING OUT MY CLOTHING IN MY BATHROOM.... SERVIOUSLY.
CALL LOWES CORPORATE THEY JUST TAKE INFORMATION... DOES THE CEO WRING HIS CLOTHES OUT IN HIS BATHTUB AND WAIT FOR SEERVICE TIME AFTER TIME?????????????? I AM NOT A HOUSEWIFE,THAT HAS TIME TO SPEND WAITING. I HAVE A CAREER HOW DARE YOU LOWES PUSHING A SERVICE YOU CANNOT PROVIDE IN A COUTEOUS TIMELY MANNER.

20

I purchased a Whirlpool range on 07/14/2018 from your Erie Peach St store. Delivery scheduled for 07/31/2018. They came and the range was damaged. They said they would deliver another one on 08/01/2018 and give me a call on the delivery time. I waited and waited for a call, no call. I then called Lowe's delivery they said that one was also damaged and they would deliver one 08/02/2018 first thing in the morning. They called 08/02 delivery would be between 2:30 and 4:30 not as promised for morning delivery. I have already made a payment on this purchase. This is the 3rd purchase from Lowe's this year and it be my LAST. Very dissatisfied with your Customer Service and Delivery departments. Please respond via Email rosemaey.loesch@yahoo.com. Thank you

20

On June 28, 2018, I purchased $12,211.48 appliances and services from you. So far I have only the carpet installed I have tried numerous times calling my production person with not one phone call returned. Finally I called customer service and they did final a complaint with the store I purchased everything from. Finally I got a call from the production person stating appliances and material will be delivered the 15 of August with installation slated for the 20th two months after order was placed and paid for. In the meantime, I have no stove, refrigerator, dishwasher, microwave etc. since I moved into recently purchase home Needless to say I am very dissatisfied with your service I will say I believe your production person is responsible for dropping the ball but thats no excuse. I would appreciate anything you can do. Hopefully I will get a answer soon.

20

I PURCHASED A BRAND NEW G.E. WINDOW A/C MODEL 840464 BTU FROM MY LOCAL LOWES STORE LAST MONTH ON JULY 03,2018 AND THE REFRIDGERANT MUST HAVE DRAINED OUT OF THIS A/C FROM BEING ON LOWES SHELF SINCE 2016(ACCORDING TO CARTON TAGS) BECAUSE THIS A/C HAS NEVER BLOWN COLD AIR LIKE A NORMAL A/C WOULD.ANYWAY I CALLED MY LOWES AND ASKED TO TALK TO STORE MANAGER ABOUT BRINGING ME AN EXCHANGE A/C BUT NEWEST ON SHELF MODEL THERE OR ORDER IT AND DELIVER IT TO MY RESIDENCE WHEN IN BERCAUSE I AM DISABLED AND I CANT DRIVE AND I HAVE TAKEN TAXI CABS 4 TIMES OVER THIS AND I NEVER GET ANYWHERE SO I AM COMPLAINING HERE AND TO ALL NECESSARY STATE AGENCIES ABOUT THIS AND IF ANOTHER A/C IS NOT DELIVERED TO MY RESIDENCE IN 48 HOURS I AM SPENDING MY OWN MONEY TO PUT T.V. ADS AGAINST LOWES RIPOFFS AND I AM GOING TO ASK FOR BOYCOTTS OF LOWES AND LAST I AM FILING A CLASS ACTION AGAINST LOWES..BET ME AND LOSE..SIGNED WILL GODNEX 7604093183

20

Lowes offers price match and lowest price, however their carpet Subtle Beauty III is the exact same carpet and manufacturer as what stainmaster calls Refined Vision III.

This is a total scam that LOWES has their own name for the same exact carpet because they use it as loophole to get out of price match. I proved it is the same carpet and yet they say well the name isn't the same so we cannot match it even though I contacted the manufacturer and they said it is all the same and NOTHING is different other than they have different name for the carpet for lowes.

DECEPTIVE and WRONG. BOOO to LOWES and their FRAUD in advertising.

20

Ordered four appliances on 7/10/18 and asked for delivery on 8/7/18, almost a month later. On 7/31/18 I was informed that my order would not be filled until 9/4/18. I called and asked to move the delivery date to 8/3/18 and that is when I found there was a problem. My kitchen has been torn apart and old appliances removed and some given away in prep for the new units which are now not going to be delivered as requested. I would give a zero star but the system will not allow me to.

20

Today at 8 am I bought material for a job using white vinyl railing. After reaching job site I discovered that 3 packs of the end connectors had been opened and three different types of connectors were in the bag. I also bought an eight feet long rail kit, but was unable to use. The plastic wrapper was almost torn off. I returned this rail kit to the store at lunch time. I gave Jennifer my receipt and she promptly asked, "are there any parts inside". I answered that all parts are there. She gave me a smirk and said since I opened it she would have to call the lumber desk and get someone to "ok" that everything was there. Approximately ten minutes later Joey arrives and looks at the wrapper on the kit. He doesn't know so he proceeds to call someone else. After ten more minutes she does the return transaction. I say all that to complain about how cold I treated and how unprofessional both were. I am purchasing materials every week for various jobs and spend upwards of $100,000 each year. I have been using this Hamilton store since it opened and have never been treated in this manner. I hope you address this poor service and call me to discuss as soon as possible.

Al Gross 513 542 5419

I have always received good service and everyone is helpful until today. The best service and help comes from Janet at the Commercial desk.

20

published review 7/30/18
I’ve been buying material from Lowe’s for decades and never been dissatisfied with them. We recently had a complete roofing job on our house performed by a Lowe’s contractor and it was absolutely terrible. The roofing job was done poorly. There was damage to siding. They literally threw the satellite dish off the roof destroying it. There were nails left all over the yard and our neighbors yard. I had to buy a magnet and have cleaned up hundreds of nails. Lowes contracting manager came out and took a look at it, but she admitted she knew nothing about roofing. We asked that their roofing expert come out and take a look at it and he never showed up. The contractor refused to acknowledge that any of the damage to the house was his fault and that he had done as good a job as he could. We have vinyl siding on the house and he attempted to repair some of the vinyl siding by driving nails through the face of the vinyl siding, thereby ruining the siding. I hired a certified home Inspector to do an inspection and he agreed that the roofing was poorly done and that the damage was unacceptable. I told Lowe’s contractor manager that I would accept them repairing the damaged siding, but I have received no response. I will never use Lowe’s again.

20

On July 9th 2018 I purchased a toilet and paid for an installation. I had to call the local store Parker Co Lowes to reschedule the installation due to a death in the family. Upon calling the store I was transferred more that 5 TIMES, and never reached the correct person. I hung up and called back a few minutes later, asking to speak with the store manager. He was finally located (took about 5 minutes on hold) and he finally found the person that was to install the toilet. A new date and time was scheduled for July 30th at 2 PM.

On July 30th at 2:15 I called the Parker Lowes store and again, to ask about the install due to the fact that the installer was late and I had not received a call to let me know why. I was transferred 3 or 4 times and finally reached someone that said that I did Not have any installation scheduled for today. I insisted that I had and was placed on hold AGAIN. They finally came back on the line and stated that they had called the person that was to install the toilet, and he was responding to the store to pick it up and come to my house to install the unit.

Also on July 9th I paid for someone to come to my home and measure my windows for Garber Blinds. That was completed on the 17th and the gentleman gave me paperwork, stating that someone from Lowes would call me to set up an appointment to get the blinds ordered. I finally received a phone message on July 26th, stating that the person I needed to talk to would not be in the store until Monday July 30th. When I called the store today to ask if I could come in and order the blinds, the person stated that she was busy with lunch, and an appointment from 5PM to 7:30PM today, but she would be in the store tomorrow at 10AM.

My opinion of the operation of the Parker Lowes store is very low. No one in the store has any telephone skills, the calls keep being passed around until the customer gets frustrated and hangs up...The "HOLD" music is terrible. After my experience with the telephone circus and the unavailability of anyone to order blinds, I think I might order the $2000.00 worth of blinds somewhere else.

Respectfully,
Terry L. Vaughn

9641 Deer Horn Ct #156
Parker CO, 80134 Cell:303-349-8848

20

My husband and I started the process on installing new flooring in our kitchen. We work with a gentleman for and hour at the beginning of July. He past us on to Mick in flooring at the Lowes in Clarksburg WV. He set up out apt for the estimator came to measure he came on 7.12.18. Both sales men told us about the installation special for flooring going on the month of July. We had pick out SMARTCORE Ultra 8-Piece 5.91-in x 48.03-in Woodford Oak Locking Luxury Commercial/Residential Vinyl Plank. Thinking that this would be cover under the special for installation. I wait ed over a week before I called to check on the estimate because no one had called me. I was looking at your website and it also, says Lowes will call to let you know when to come in and complete the process. At the time we were told that there was an installation special going on for the month of July. We I spoke to Mick on 7.26.18 he inform me that the special was over and it wasn't on the product we had pick out. Plus the special was over 7.20.18. This was the day he said that the estimate had been turn in, If we had know we would have sent that day to pay for the product and installation. But, again no one call us. Come to find out that the flooring we pick out was even what the installation special was on. Need less to say we both were very disappointed. I spoke to a manage to no avail. He really did give us any consolation as to why we were given the wrong information. I told him that Lowes offer very poor customer service. I know that my sale will not effect the profit of this large company. But, I thought you should know that your employees need to be better trained. I have saved for this flooring for 2yrs and after the price of the installation and flooring which equal about the same price 2200.00 I will have to continue to save. But, I will going going elsewhere for my business. To a company that cares about there customers enough to give them correct information on the product they sell.

20

My wife and I asked about veterans discount and older gentleman told us we had to go to cust. service and show DD214 then just walked away and had a young lady named Sam to take care of us. Sam helped us and was very nice, this older man was rude and disrespectful. He acted like he was her boss but a poor example of a supervisor if that's what he was. I didn't get his name but he was a senior citizen. It surprised me because we have always been well treated at Lowe's. This gentleman is not an asset to your company in my opinion. Thank you, Roy and Sandy Shaul, Bartow, Fl. 12:15 PM 7/30/18

20

My husband and I went to Lowes on College Road in Wilmington NC today to purchase material to build a large deck on our home, so it was a large quantity of boards we were needing. We are in our 60's and my husband is actually disabled, so I asked the employee named Adam in lumber dept. for help. He helped load 4 boards but left when I asked him to help load the 60 some other boards we were needing without any explanation. So I rounded him up again and told him we still needed assistance but he totally ignored me again. I finally found someone else to help us. Needless to say I was very upset with the way Adam treated us. We actually started to just leave and go to Home Depot.

20

My order was made through Lowe’s website (screenshot attached). I placed the order in good faith that Lowes would stand by the terms of ofer which includes shipping. I placed the order July 17. July 19 I was informed the order was delayed. I had no other information provided until I emailed Lowes requesting a status update on July 24. July 25 I was informed the order was cancelled due to “shipping issues”. This is totally unacceptable and wonder if not false advertising. Mr Jerry Hoffman Assistant Store Manager for store0657 sent an email July 28 stating they couldn't ship parcels to Wyoming.

Lowe's offered the item and shipping method. Fulfill the order.

20

lowe's in Union City Tennessee is the worse experience I have ever had with a Company! We paid over $4,000 for a tub and surround, over a month and a half, nothing has been completed. The people in the store do not care about much of anything. They keep sending me to someone else - I have talked to at least 7 people, and can't get any answers from anyone. I have documented all the problems in emails to Lowes, and called the District Manager with my complaints, but no one has called me - they just give me someone else's name and phone number. At this point, I'm talking directly to the contactors they hired, since I can't get Lowe's to fix any of the problems we have had for over a month and a half. We were promised a two day installation! UGH! I could have hired a handyman to finish this, without the excruciating pain of trying to get answers from Lowes. I'm at a point now that I'm talking directly to the contractor's they hired. Bottom line: DO NOT HIRE LOWES IN UNION CITY TENNESSEE TO DO ANY HOME IMPROVMENT INSTALLATIONS! SAVE YOUR MONEY AND HIRE A LOCAL PERSON TO DO IT FOR YOU!

20

My husband and I were in store no. 2478 Kathleen, Ga. We stopped there to get a swivel ball attachment for our shower. Once we got to the right department we asked a store employee named Jim where we could find it. He said he didn't know and that it may be on the next aisle over. End of discussion. Didn't bother to even try to help us. We went to customer service and explained to them what had just transpired. Shanitra was very kind and helpful to work on resolving this issue. Another employee Brittany who was a section manager but not sure which section went out of her way to look up what we needed and went and got it for us. She also said that Jim has be reprimanded for this other times and yet he still gets by with it. I don't want to see anyone lose their job but some of these people have be held more responsible for their actions and behavior toward customers.

I commend Brittany and Shanitra for their professionalism and kindness. They are an asset to that store.

20

On July 25, 2018 around 5:30 p.m. my husband and children were at the Lowes Store on Erie Blvd in Rome, NY and while shopping and looking at an item a loose pallet fell from a higher shelf and struck my husband in the top right portion of his forehead causing immediate bleeding and a bump. An employee was summoned by my husband regarding the incident who was just like sorry and did nothing to help. My husband asked for a paper towel to put over his wound and was not given one. This employee in my opinion was a disgrace to the company and the unsecure pallet is just negligent behavior on the part of the person who put it on the shelf without insuring the it was secure!!

20

We have had several issues with a recent order from your store.
The order number is 352514644 this order is in my wife's name Gail Pursel.
First off we had problems with getting the delivery here, I had to call customer support and get their help. This should be noted somewhere on our account.
When the order did finally get here one bag of cement was ripped and the 2x4's were the worst I have ever seen. They actually still had the bark on them. I have included some pictures of the wood.
The big question that I have is we ordered these products from your Bloomsburg store and for some reason they shipped it from your Selinsgrove store. I ordered it from Bloomsburg for a very good reason. I do not like to do business with the Selinsgrove store it is all around not a very good store not very helpful and bad products.
This was totally unsatisfactory and unacceptable. In the future I will not order anything from Lowe's if it will be shipped from the Selinsgrove store.
Thank You,
Richard Pursel
570-275-6393
sugarfoot327@aol.com

20

The cowardly, unprincipled management of Lowes allows selfish individuals to park in what is clearly a no parking zone. Those parking like that are too lazy to park like the rest of us and it is a hazard. it obstructs visibility for drivers going through the parking area. (This is the east side of the building, in case anyone from Lowes reads this---which I doubt).

What about decency, concern for the safety of patrons of the store, and taking a leadership role and doing what is right?

20

Lowe's installed a new door recently, but a 3"X2" section of the door was not stained. Contact with the local Concord store attempting to send stain to my home and attempts by myself with the manufacturer is bot getting results. The Install Manager in Concord is also not getting any cooperation from the manufacturer . Maybe we have to install a new door.

My phone number is 925-324-5385

20

SENIORS COMPLAINT. ONE AILING SENIOR.
I purchased and had a washer and dryer installed by Lowes. It was just discovered by SEARS Air Duct Cleaning on Friday, July 20, 2018 that the dryer was not connected to the outside vent (creating a possible fire hazard). I reported this finding to Lowes on Monday, July 23, 2018 and there has been no follow-up. The dryer works and this complaint is not about dryer but the hazardous improper installation/connection As seniors, we did not realize that the missed installation to the outside vent prevented the proper drying. WE THOUGHT WE HAD RECEIVED A LEMON. To dry, clothes requires 3 and 4 drying cycles to get slightly damp clothes.

SEARS DISCOVERED ON JULY 20, 2018 THAT THE DRYER AT 21325 FLATWOOD PLACE, STERLING, VA 20164 WAS NOT PROPERLY INSTALLED AND CONNECTED. THE DRYER WAS PURCHASED AND INSTALLED BY THE LOWES STORE.

20

Waited two weeks to get an installation date for carpeting.It is a rental unit and I explained ths critical. Now it will be 9 more days to get installed. This delay will cost me at least the month of August at $1650.00 monthly. Very disappointed in service !

20

I do my shopping at the Clinton Utah lowes I have been a customer for over 15 years you were the first ones to honor Veterans yesterday my wife and myself went to Clinton lowes to purchase a new dryer the one we seen said on sale for 695.00 we looked for a sales rep we found a young man who said he worked there he came over to see what we had selected on top of the dryer was a card for a offer if you bought the washer and dryer you get 100 of we said we only wanted the dryer which the sign below it said 695.00 he said if you by both I said it says the dryer for 695.00 which at this time he went to the computer and said that the dryer was 999.00 I said no he keep on insiting that it was this price I said I would go to rc wileys he said go I then ask to see a manager she came over and I explained the situation and she agreed with me I have spent a great deal of money in your store and to be treated like this with your rude salesmen makes me think if I wont to deal with yous as home depot is only a couple miles away and since they have followed your lead and also offer vets 10% I might shop there

20

For almost a year I would use my business card to purchase materials. When I would return an item the system could not find my card info if I didn't have the receipt with me. They suggested I get there myLowes card. That's even a bigger joke. Sometimes when I use it the system will recognize it and other times it says the card doesn't exist. It's an absolute joke. It's been so frustrating I have decide to either shop with someone else at the other end of town when I'm working there or shop strictly at Home Depot. At least I never have a problem with a return. I will never set foot in another lowe's.

20

Citrus heights CA Store. Bathroom counters ordered and installed. Counters cut too short. Deliveries not timely on more than one occasion with no calls from store. The worst customer service ever! Waiting for two bathrooms to be redone, counters removed again and correct sizes reinstalled. This is ridiculous...over two months delayed. I bought manufactured quartz and spend a great deal of $$$ with your business. I expect compensation for the difficulty I have experienced over the last two months.

Nancy Jamison

Citrus Heights Ca
9167150062

20

I purchased a Husqvana Zero Turn Mower from Lowes on Hwy 18 in Jackson, Mississippi. I bought the unit in 2016. When the mower was delivered, I was excited, tried to start the unit immediately after unloading it off the truck. The mower would not crank. I reported the issue to Lowes; they picked the mower up, serviced it, at least that is what they told me. They returned the mower to me. I used it one time tried to start the mower. The battery was dead. Lowes gave me a replacement battery. The mower still would not crank. Lowes referred me to a local repair shop-Revel Ace Hardware in Byram, MS. They told me, it needed a selenoid switch, what? I just purchased this mower. They said it would take quite a while to get this part, and it did. They picked the mower up in April 2018, it is now mid- July 2018. Oh yes, the selenoid switch came in, they attempted to fix the mower, but it didn't fix the issue. They said they would have to order another part and as soon as it arrives they would get in touch. In other words, don't call us, we'll call you.

The State of Mississippi has "lemon laws" and I am seeking a refund on this lawn mower because it has been in-shop for repairs more than it has been on my porperty in my back yard. Lowes store in Mississippi has been indignant and refuse to accept any responsibility for the lemon mower. The store Manager avows that this is between the manufacturer and me, but I am in disagreement. Lowes is a party to this contract, and if they want to maintain a respected reputation in the community; they should live up to their responsibility.

I trusted that I was purchasing a reliable machine from a reputable outlet chain; however, my experience has been one great big nightmare. I trust that lowes will honor its responsiblity and refund or replace the unit with a "new" mower, not a refurbished, recondition mower with a jacked-up price because that is what I feel I got out of the deal. Lowes must do right by it's customer or they will likely have a very short, uncertain future- just like Sears, an organization that has a history of mistreating and duping customers. This practice has pretty much put them completely out of business. I trust that Lowes will do the right thing.

20

We ordered a whole stainless steel kitchen to be delivered, that came quick and delivery guys were great. Order came on a Fri. the dishwasher was dented in the front bottom of the door. We went to Cortland NY store on Sun. to look at display to make sure was not suppose to have a dent. We talked to a manager named Tommy and he was very helpful with getting this damaged dishwasher replaced. He called the warehouses and was told they didn't have any and didn't know when they'd have more. So he called next closest store to us Ithaca NY and they had 2 so he made arrangements to get it to Cortland NY store the next day GREAT! He talked to another manager in Ithaca named CHRIS, CHRIS became the problem. He didn't want to bring the DW to us the next day i couldn't hear the conservation from the phone but Cortland manager was arguing with Chris, sounded like Chris was being a real jerk, and Cortland manager told him to make sure DW is here tomorrow morning, and CHRIS hung up on him. So we left being told that Chris would be the manager on duty at Cortland on Mon. and that he'd call me as soon as it came in, they took my name , number and address. Tommy told us we didn't need to bring back the damaged DW that they would make arrangements for the truck to come pick it up. Tommy told us we could come pick up the DW on Mon. that would be the quickest way to get it. He was very helpful as he knew and understood how inconvenienced we have been. Tommy Assured us Chris would call. So now its Monday morning and somehow a Lowes delivery truck came with a replacement DW, i had the driver open the box to inspect it and i couldn't believe that the DW door was dented AGAIN in the same place. The driver took the 1st dented DW and left the 2nd dented DW till we decided what we wanted to do. So i knew the DW was coming from Ithaca so i wanted to see that one because we didn't buy a scratch and dent DW, we paid good money for these new appliances for our new house. So at 10am I called Cortland store and was told Chris was in a meeting and no one there knew anything about our DW? I called again around 11:30am was told same story in meeting. Each time leaving my name and number for Chris to call? Called a third time around 2:30 was told he was still in meeting, well, really a 5 hour meeting Chris must be important, NOT! He finally gets on phone and acts like whats the big deal the DW has been here since 8:15am he said, he said he didn't know my name to call, REALLY!!! So he says its here to come get it, they were too busy to deliver it. My husband who is a senior went to Cortland Lowes to pick up DW, where he meets this little cocky Chris person. Chris tells him he cant take the DW till he pays for it AGAIN! And then he tells him he cant take DW till the Warehouse people pick up the damaged DW from our home!!!!!! Told Chris this in not the arrangement we made the night before with manager Tommy! He said he didn't care about whatever Tommy said, this is the only way, his way or no way!!! Not sure who is manager over who or how long this ass Chris has been playing manager but he was totally inappropriate! I called to talk to Chris while my husband was still in store. Chris got on the phone very argumentative with his tone was yelling and wouldn't let me get a word in till I told him he needed to be quiet and LISTEN, I told him what Tommy had told us the night before that we could come pick up DW and make the arrangement for the truck to come pick up damaged DW. We already paid for appliances we didn't need to pay again. Chris was not even listening i could hear the phone being muffled like , and he kept saying, whatever, whatever, and i told him DON'T WHATEVER me! He wouldn't listen or understand how we have been inconvenienced big time, we received 2 damaged DW's, we had to make several trips to Cortland store, he said he didn't care and then said if you want to cancel your DW that would be fine. WTH kind of manager is this, to not listen or care in anyway. So since it was clear we wouldn't get our DW for like a week my husband came home again and we got the DW loaded in his truck and he returned to store AGAIN. No one would help him get it into store and of course CHRIS was no where to be found. Husband took the new DW that was there and left the damaged one, AND NO ONE helped or talked to him or did any kind of paperwork, they just watched him take it out of store!!!! We have spent thousands of our dollars building our new home and my husbands company spends thousands of dollars in this Cortland store and Chris knows this as he has seen my husband in there many many times. We are somewhat very put off by this "Cortland Hometown Store" pretty sure we will be looking elsewhere , if Cortland continues this kind of service with such a lowlife manager . I want you and Tommy and Chris to know. Tommy was great and very professional , CHRIS i cant even begin to express what an ass he is! I told Chris on phone for the way he treated us that i wouldn't just go away, i would be reporting him! Our names are Dan and Joy Foster, email: dansjoy2002@yahoo.com, phone number is 607-423-9662 our address is 302 Champlin Road, Groton NY 13073 Sincerely JOY FOSTER

20

I am writing to let you know about the poor customer service I received. On July 1st I ordered a dishwasher, refrigerator, washer and dryer and a range totalling approx. $4500.00. Not a lot for some people but for us it is. There was some mix up with the delivery dates and was decided to bring them on the 22nd of July. they showed up on the 18th and call later to inform me that they were there and I wasn't. I then learn that some of the items would be coming from Lewisburg and some from Beckley. On the 22nd I got a delivery of the range and dishwasher. We asked the delivery man and he said "not today" in broken english. I then called to find out the problem and was told that "Sterling" was down and they didn't know who was supposed to get what delivered. The girl at Lewisburg was very nice and assured me someone would call me the following day. This did not happen. I called back and the person said the refrigerator was not there and MAY be in on the truck Friday, the 27th. The third time I called Beckley and asked the question the girl said the problem was "Sterling" and that someone would call me when they got it all sorted and she hung up on me.
I have worked in retail my entire life and I find this very upsetting and totally unacceptable as I am sure you do, or should. I am trying to be understanding but there is NO excuse for rudeness. Your mistake not mine. I have spent $20000.00 with Lowes in the last 6 months but will certainly think hard before making any further purchases with you.

20

went to lowes in lewisburg wva to get some one to give me a price on a new kitchen cabinets to guy was on the phone and them was on computer then just got up and walked away just like iwas not there i left to see if any body else would help me they said somebody wasback there a women was but she was playing on the computer too nobody ever would help me ask like when i wanted to buy a generator you can not get any help all i can say is the people that work here are worthless thank you

20

I have attached a email I sent to Ben in the Augusta, Ga Store on Friday 20 July, 2018 which pretty much spells out our situation. We have yet to get any response from Lowes via any means of communication to this situation. We need to find out where we stand, so can someone please call us (706) 799-1567 so we can resolve this issue.

Ben,

We’ve tried numerous times to speak with you or someone in reference to the fence that we received. Although we feel we specifically order a 6’ spike top Providence fence with a 6X12’ Gate to replace the 5’ fence and 5X8’ gate we presently have, we unfortunately signed a contract not verifying it indicating that we order a 5’ fence. Our situation now is that we received the right gate and the wrong panels, of course which are not installed 1) because they don’t match 2) the hardware received was incomplete 3) no concrete for installation was received. This material was received July 6, 2018 for a fence that was supposed to have been ordered and installed by March 1. We have tried to be patience with the process but it seems that Lowes is unable or unwilling to assist us in rectifying this problem.

What we would like is for Lowes to at least pick-up and credit back the 5X6’ panels and line post so that we can move forward with our project by getting what we need from another source. So we would sincerely appreciate it if you or someone would at least call us back to discuss this with us.

Thank You,

Patricia Coleman
(706) 799-1567, (706)771-9447

20

We went to Lowes to return a faulty welding helmet. As soon as we walked in an alarm rang .Some employee pounted to the other entrance of the store and rudely asked if we had a reciept. Of course we produced our reciept.. This Lady employee treated us like we we common thieves and very rude as she said "oh im sure you do have a reciept". We asked if they might have a different helmet we could look at and the employee said. No we dont have any more like the one we purchased and before we could ask anything else he ever so rudely handed us a receiept and said our money would be refunded and we would have to leave the store. Still our money was never returned im trying to talk to someone above this manager at this lowes in lake city florida.I WILL NEVER SPEND ANOTHER NICKEL AT ANY LOWES IN ANY STATE. THANKS FOR THE HORRIBLE EXPERIENCE. LAKE CITY LOWES.I HOPE WHEN I FINISHI TODAY YOU GET TREATED THE WAY YOU TERATED ME AND MY FAMILY LIKE I SAID I WILL NEVER SHOP WITH YOU AGAIN

20

I live in McAlester, OK. To start off, We purchased a complete kitchen remodel from Lowes on 03/24/18. It is now 4 months later and we are still without a functioning kitchen. The cabinets have been installed with a process of not having some of the right parts and parts that were not ordered was sent. When the cabinets finally arrived, two months later, after the purchase, the installers did not realize it was a complete remodel, so they had to come back two days later to finish. The trim above the stove was not installed correctly and was hanging; trim on the opposite wall was poorly done and uneven in one place. We called our sales associate, Kay Chapman and provided her with pictures. On top of having to reorder the coffee cabinet (the original was the wrong size), she now had to reorder those parts also to repair the error of installation. The wrong color paint was ordered (black) instead of the color of the trim, so the cabinets still look horrible on the trim. The trim was redone with the same paint, so as I said, it still looks horrible and the coffee bar is still not correct. On the reorder we finally received the new paint, but we also had doors delivered to us, which we have no idea what they are for. She was supposed to be ordering a part to fix the coffee bar. I am upset, but can you imagine what my wife is going though trying to cook and clean dishes in the bathroom for 4 months. In her words, "THIS IS TOTALLY UNSANITARY!" And she is fed up. My wife complained to a manager week before last, and I received a call on 07/18/18 from the counter top department. They informed me that they called and found out our counter tops are now on back order and will not be in until August sometime. UNACCEPATBLE! Why wasn't this known sooner and relayed to us. They stated they will set us up with a temporary counter and install the sink so that my wife can use the kitchen. My concern is this will also take weeks to perform. There is nothing we can do but accept. I am humbly asking that your corporate office make sure the counter top is installed ASAP. Below is the amount we have spent with Lowes and it is going on 5 months without a kitchen. Thank you, George Spicer

Cabinets, counter, Labor: $9.000 (plus)
Kitchen Farm Sink, Delta Debonair SS Pullout: $511.37
Frigidaire Gallery 2 cu ft Built in microwave: $319.00 (plus tax)
Frigidaire Black/Stainless 27" Microwave Trim Kit: $129.00 (plus tax)
Backsplash: $687.88

Plus hundreds more on odds and ends. Please get our kitchen installed. Thank you.

Ms. Chapman should have pictures of the installing that had to be repaired. I do not have them on this computer to include but can mail them to you.

20

It is unfortunately that I have to write this email. I love Lowe’s and have spent countless thousands of dollars with you and choose Lowe’s over Home Depot 9 out of 10 time generally. I was in your Edmond Oklahoma store at Covell and Kelly today 7/21/18 at about 5pm. I must tell you the young lady who checked me out was extremely rude. I have never logged a complaint with you before as my experience has always been very good. You generally have excessively outgoing and friendly people. I did not get her name as she was not wearing a name tag, but she had a black Rottweiler service dog with her. With this new face in my neighborhood Lowe’s I will be going to Home Dept at least half of the time in the future. In the event that this young lady is there when I do go to Lowe’s I will walk straight out the door and go to Home Depot. Just thought you should know. As a business owner myself I would certainly appreciate knowing.

20

I'd like to start out by saying you need to eliminate your slogan because it does not represent ANY division within the company. I placed an order online on 07/14. Was told my delivery date was 07/17. At the end of that day received a phone call stating there was an issue with delivery but would be delivered the following day 07/18. On 07/19 was told my order was delivered, as I was currently at my house I explained that it was not. The person on the phone then got extremely ignorant and said they'd look into it and call me back. The next day I called to check on the order since I never received a call back and they told me it was on the truck the day before and they don't know why it wasn't delivered. That person then told me the order is still on the truck and they would ask the driver when he returns at 12pm why it wasn't delivered. This time I did receive a return call at 12:30pm for him to tell me the order is still on the truck and he still doesn't know why it wasn't delivered as the driver left. Why my order couldn't have been delivered that day is a mystery. Either way he assured me it was going to be delivered 07/21 between the hours of 11:30am and 1:30pm. At 2:30pm on 07/21 I again called Customer Care which the first person acted like he was doing something to help but then put me on hold for 5 minutes for another person to pick up. That person said she called the driver(I believe that was complete BS) and said the driver was on his way to the store to pick up the order. Now this completely contradicts what I've been told for the past 3 days. She then begins to tell me for any other help on the matter or for answers about compensation for this issue I must speak with the store directly(more bs). I asked to be transferred to the store where the person working the service desk tried to help me but was unable to. That's when she transferred me to the delivery dept. but instead was placed onto a survey! It is now 3pm on 07/21, I have no answers, no clue where my order is and at this point want to close all my accounts personal and business with Lowes. This has been the worst experience I've ever had! And if I was able to take the lone star off the rating I would and make it a negative rating.

20

This is my 3rd and last time I complain about Lowe’s because as of today I won’t buy there anymore. My husband n myself went in this afternoon for vinyl flooring and stood around for a bit and never saw an employee. He went all the way up front 3 times and all the way around the store and never found anybody to help. Me being a woman that handles things went to front mind you not seeing anybody to help, got to customer service and told them we had been waiting for over 20 minutes and needed help. The lady calls over the intercom that help was needed in vinyl. I get to the back and there is an employee standing there so I ask him was he our help and he said he don’t know what I’m talking about. Then out help arrived and I was telling her the situation and he rudely says , we are short handed would you or anybody need a job here? Ha! My husband is a Supervisor at Citgo and surely don’t need to work there! While the lady was cutting $400 worth of vinyl my husband goes to lumber and loads 2 more buggies with lumber n plywood n different thing to fix 2 room floors. We pay and he pulls our truck around and nobody is seen anywhere to load us as usual. He is a 61 yr old man that works in the plant in the heat and we spend all this money and HE HAS TO LOAD ALL OF IT IN OUR TRUCK. I have complained on rudeness and the lack of helping me as a woman loading my lumber and nothing ever gets done! I guess this is what kind of employees y’all hire and keep. I saw 3 other trucks loading themselves one lumber the other concrete. It happened this afternoon at the store in Sulphur La you can watch the videos and watch these men loading themselves. Shame shame Shame. I will be using Home Depot from now on and also putting this on social media! Tired of yalls BS!!!!!! Angry customer

Sent from my iPhone

20

HI MY NAME IS MARGERET HUNT AND I AM A FORMER CUSTOMER THAT SHOPS AT THE LOWES 8383 Memorial Blvd, Port Arthur, TX 77640 . NORMALLLY I MIND MY OWN BUSINESS, BUT TO TODAY IM GOING TO SPEAK UP FOR ALL THE EMPLOYEES THAT WORK AT THAT STORE. I AM VERY DISSAPPOINTED AT MANGAEMENT AND HOW THEY TREAT AND TALK TO EMPLOYEES. WHAT I WITNESSED ON MULTIPLE OCCASIONS EMPLOYEES BEING YELLED AT FOR HELPING CUSTOMERS.LAST MONTH LEXIS WAS HELPING ME WITH BUYING A STOVE AND REFIDGEATOR AND ONE MANAGER CAME TO HER AND SAID LEXIS I NEED U IN TOOLS RIGHT NOW. LEXUS SAID I WILL BE THERE SOON AS I FINISH WITH THIS CUSTOMER. THE LADY SAID NO I NEED U OVER THERE NOW SOMEBODY ELSE CAN HELP HER, THIS NOT YOUR DEPARTMENT. ALL NASTY AND RUDE SO I SAID WELL MAAM YOUR A MANAGER CAN YOU HELP ME SHE WALKED OFF AND IGNORED ME AS IF I WASNT EVEN THERE. BUT TODAY WAS UNACCEPTABLE FOR ME. I WATCHED TWO MANAGERS PRETTY MUCH BULLY LEXIS, WHICH IS NOT RIGHT UNDER NO CIRCUMSTANCES. AND TO DO IT FRONT OF OTHER CUSTOMERS AND ASSOCIATES. I WATCHED THEM TALK TO HER LIKE SHE WAS A DOG, THEN TO THREATHEN SOMEONES JOB. I BEEN COMING IN LOWES FOR THE PAST YEAR DUE TO MY HOME BEING DAMAGED BY THE HURRICANE. ITS ALREADY HARD TO FIND HELP IN THE STORE BECAUSE ITS SO BUSY, BUT EVERY TIME I COME IN I CAN FIND LEXIS AND SHE HELPS ME FIND EVERYTHING I NEED. SO NOW WHEN I COME IN I ONLY ASK FOR HER. I HAVE SPENT THOUSANDS OF DOLLARS IN LOWES. AND DONT THINK I WILL BE BACK. IF THIS IS HOW YOU TREAT EMPLOYEES I WILL NOT BE SPENDING ANYMORE OF MY MONEY IN LOWES. SOMETHING HAS TO BE DONE. EVERYONE SHOULD BE TREATED WITH RESPECT

20

So very upset, purchase a gas stove and refrigerator on July 8th, deliver July 10th damage the stove, too much to type get more upset it July 19th, still don't have my replacement stove, excuse's and lies!!!!!!!!!

Have feedback for Lowes?

Thanks for your feedback!

Sorry. Please try again later!