Lowes Customer Service
Rated 1.28 of 5 Stars
Based on 915 Complaints

Contact Lowes Corporate

Toll free phone number: 1-800-445-6937

Lowe’s Companies, Inc. is an American chain of home improvement and appliance retailers. It is publicly traded on the NYSE:LOW and employs over 265,000 people at 1,840 locations as of March 2015. Revenues in 2014  were reported as US 56 billion and net income as US 2.6 billion.

If you need to contact Lowe’s for customer or appliance support you may call 1-800-445-6937. For sales you may call 1-877-665-6937. Perhaps you’d like to contact the CEO, Robert A. Niblock at corporate headquarters. If so, address your correspondence to him at 1000 Lowe’s Blvd, Mooresville, NC 28117.

Lowe’s was founded in 1946 and originally called Lowe’s Hardware. It was founded by Lucius Smith Lowe and their current slogan is: ‘Never stop improving’. Lowe’s has sponsored NASCAR Jimmie Johnson’s #48 and has social media presence on Facebook, Twitter, and Instagram.


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Lowes Contact Information

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  • Lowes headquarters address

    • 1000 Lowe’s Blvd
    • Mooresville
    • NC 28117
  • Company website

  • 1-800 phone number

    1-800-445-6937
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day online

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Top Lowes Complaints

Browse more than 915 reviews submitted so far

20

Sales # S2258RJ1 2191488 Tran# 11517922 I bought a pergola on7/7/19 at the newark de lowes. Service was horrible. We also bought a PATIO SET (FLOOR MODEL) but associate couldnt fiqure out how to take off 15%. A normal 1/2 hr shopping visit turned into over an hour of just waiting. I went to assemble the pergola yesterday, followed directions to come to a standstill because the holes on top brace wouldnt line up. After hours of getting to that point called Lowes and they said to return it for a refund. This is the second item purchased that was made in China that had defects and had to be returned. With that being said lesson learned. Buy American made!!!!!!! Althou Lowes refunded my money which was 593.30, the experience at Lowes with the lack of customer service, no help, and the I dont care attitude is enough for me to take my business elsewhere. Mark Duphily

20

I attempted to exchange a defective product but unfortunately they didn’t have one in stock and they told me that I was to contact the manufacturer to get it repaired or to get the parts and repair it myself. I spoke with the manufacturer and they didn’t have the replacement parts and they gave me a CO# and told me that I should call back to the store and get them to order me a replacement pressure washer as it was under a year old and was properly registered with the company. I called the Crestview, FL store and spoke with the manager over sales but unfortunately he didn’t want to help me with the replacement of the item as it was not an item that he had in his inventory and that he was not going to even order it from his warehouse until next week and then it would take over 2weeks before he might have it in the store!!!? The item is listed on Lowe’s website as being an item that could be gotten from the warehouse! The Manager was not willing to give me a break and told me that I would just have to wait!!

20

July 4th- I stopped by Lowes at Northlake to purchase a dishwasher. I already knew the model I wanted to buy. I had to wait 30 minutes before being helped. I was helped by Tom who ordered my dishwasher. I also purchased the waterline which I was told was needed. The delivery was set up for Sunday July 7th. I asked would the dishwasher be installed at the time of delivery and Tom told me yes. I asked to take the waterline I purchased and Tom said it would be delivered with the machine.

July 7th-Lowes delivered the dishwasher and I was told that the installation would be done separately which is not what I was told at the store. I accepted the delivery and immediately went back to the store. I spoke with Dan Holderman about this situation and was told that this was not handled correctly on my first visit and that I was not charged for installation. I was also charged for 20.00 old appliance removal on my first visit which I found out on my second visit that this should have been included in the amount I paid for installation. I was also told that Tom is not an appliance guy and that he works in cabinetry. Not sure why someone from another department would help me when it was clear he was not familiar with the process and billing and installation. Dan attempted to get this straightened out. He took me to the front of the store for me to pay for installation and informed me he would get this set up and that I should hear something from the installers in a couple of days. (He told me Wednesday) I told him I purchased the water line but it was not delivered with the appliance so I was able to take that with me.
July 10th-I waited most of the day to be called by the installers and nothing. I called the store and asked to speak with a manager. I spoke with Arti (Not sure of the spelling). She told me that Dan was off and she would email him and have him call me the next day. The next day I heard nothing. I went back to the store and spoke with Arti again. She told me Dan was off. Why didn’t she tell me that the day before? She told me he would be back the next day. I had taken the full week off as PTO to get stuff done around the house and to get a dishwasher purchased and installed. Arti was completely un-sympathetic with my situation. I told her that I would not wait forever and all she had to say was that she had no control over the installers and she could arrange pickup of the delivered appliance.
First of all, this was a Lowes issue. They dropped the ball multiple times from my very first visit.
July 12th-I’m still waiting to hear from someone (ANYONE). I emailed Dan last night and I’m still waiting for a response. I am not even confident Dan had the installation set up considering this was last Sunday and its now Friday and I haven’t heard from anyone. He said there were 2 companies they used. Progressive and some other company. He said he would contact the other company because Progressive would take too long.
I am extremely aggravated with Lowes and feel like I have wasted too much of my PTO time trying to deal with this. I go back to work on Monday 7/15 and the dishwasher is still sitting in my kitchen in the box. The associates at Lowes including the manager I spoke with are in my opinion incompetent.
I would like someone to call me at 704-252-4646 to discuss.
Mike Finney

20

I went to Lowe’s King Plaza in Brooklyn NY in mid-June to purchase a wood floor for my master bedroom after I made the selection I was told someone would come and measure cause I was also going to have it installed the gentleman came and measured and said probably the sub floor would have to be picked up but he wasn’t sure he said they would let us know after waiting a few days they called and said they had the quote ready to come to the store to pay so we can have the materials delivered cause I understand the wood has to stay in the house a couple of days before installation when we got there they looked up my order and said there was a problem mind you nobody called to tell us this they said we had to hire a contractor first to pick up the sub floor before they can do anything then it had to be remeasured and start over my husband and I thought it over and decided we would pick a different wood laminate flooring that can go over the existing floor as the floor is level and would look just as nice with less work so we went back to the store and picked out a laminate flooring and they said there was no need for the guy to come back to remeasure as everything is the same but he wanted to double check for sure so he said he would submit what we picked out and let us know but it would take at least 2 days to find out after 4 days I called them back and they said yeah it was approved come back to the store to place and pay for the order it was downhill from here we went back in and dealt with the most incompetent person who is supposed to be the sales specialist named Leighton Brown first of all you can stand in the flooring dept for hours and nobody comes and forget about the phone it rings forever and no answer and whenever you ask for him he’s always on break we finally got him and I had to show him twice the floor we wanted the second time he finally started to write the order mind you he said everything is in stock I paid 85.00 for delivery he said he would put everything together the next morning and because it was 4th of July weekend the delivery would be on Monday and we would get it installed some day that week but he said they will call you the night before to give you the time frame I said fine I didn’t hear anything on Sunday night so I called delivery myself on Monday morning and she told me she didn’t have anything for us for delivery she said my order said pick up so I said how can that be I paid 85.00 delivery fee it is on my receipt so that was the first screw up so she said she would change it for me but unfortunately it’s too late for that day so she will put it for delivery for the next day Tuesday mind you I took off from work that day to wait for it I asked her if possible I can have early delivery cause I had to go to work and she said she would try the order never came on Tuesday morning so I called again and they told me between 3-7 so now I’m at work so I asked if I can be the last one cause I’m working till 5 but I’m only 10 minutes away so she said the driver would call me he wound up calling me at 4:45 saying he was at the house and this was the last stop so I said what happened to 7 and he said they finished early this was it so I took my chances and asked him to leave it on the side of the house and my husband would bring it in I just wanted it there at this point so we brought it in and they said it should sit a day or 2 before they install now the fun begins mind you I have a furniture delivery coming by the end of the week and my husband and I are sleeping on a mattress cause we cleared out the whole room I waited 2 days and heard nothing so I called installation services myself and they told me the order was no complete and were waiting to hear from the store this is the first time I heard this cause I had what I thought was a whole order sitting in my living room she told me I should reach out to the store to find out what’s going on good luck with that called all day no answer finally spoke to this Leighton Brown character again and he said oh yeah I omitted the transition piece by mistake but they will bring it to you it’s in the store another day passed heard nothing so my husband and I went back to the store to find out from this guy what’s going on of course he’s on break so we hung around over 30 min waiting for him he told us oh yeah I’m sorry I left it out and the piece is on order my husband and I are outraged at this point so I said I can’t wait anymore I have a furniture delivery do you have something similar in the store cause actually this piece was for in front of the closet and wouldn’t be seen much so he said let me look so he finds something I said it looks fine let’s proceed so we actually took the piece home with us and he said he was going to the front to put the change through and notify installation that everything was ready it’s now Wed and he said he would get me Friday installation they would call me the next day Thurs I said let me call myself just to make sure they know everything is here I spoke to the installers who I have to say we’re very helpful and sympathetic with the situation and believe it or not they still had the order pending I could not believe it!!! So while I’m on the phone they reached out to the store and it seems there was still molding parts missing from the order I was totally beside myself at this point they said they will try to find out for me but they cannot install until the whole order is there I then called the store and got another idiot cause Leighton was off he couldn’t see anything so the next day while at work Leighton called my house and said I’m sorry I forgot to add the pieces of molding to the order I’m like what this is totally unacceptable not to say I worked in retail for over 20 years and if anything like this happened and you put people out this way you would definitely get the boot!! I couldn’t talk to him anymore my husband finally got him and he said we had to pay another 87 dollars my husband did a phone order with them and they brought more wood to my house do I know if it’s all correct no but I will be returning whatever they don’t use for a full refund so now when I called back the installers they are fully booked for the Friday and Saturday she tried her best for me but she said because of all the screw ups the earliest installation is next Tuesday so I had to take it cancel my furniture delivery again bottom line is I will never use your company again for any type of improvements or shop in your store after all this I will use private or Home Depot I really feel something should be done after this kind of performance after all this is not a game and the lack of competency is something that I hope will be addressed there were other projects I was going to do but after this never again and I will spread the word as I work in retail and come in contact with many people on a daily basis I know I will not get any compensation for this but I hope the appropriate action will be taken!! Thank you!!

20

On Friday 7/5/19 I purchased a new John Deere mower from the Lowes in Ruckersville VA. On Saturday I mowed the front lawn and noticed an uneven cut and it would not go in reverse. Then the front tire fell off. On Sunday 7/7/19 I went to lowes and spoke to Customer Service regarding getting the mower picked up and replaced with a new one. She spoke to a manager who told her no problem and they would bring a new on Monday or Tuesday and get the broken on. Well here it is Wed and nothing. So I called and spoke to Patrick who was very nice but told me he knew nothing about it and all of his trucks were full and he couldn't get it until Monday 7/16. I don't know why I continue to do business with lowes because it is always and issue. It is Lowes mistake but after spending over 1600. I have to wait for room on their truck. I told Patrick that my father may just return the mower and ask for his money back. Didn't seem to bother him. A very unhappy customer. .

20

Unprofessional customer service from Don that goes out to estimate jobs at Newport Tn store . Never returned calls, always blaming someone else for his mistakes. Scheduled delivery for supplies totally wrong day. Will not be giving Lowes our business anymore. Home Depot will get ours. Will tell friends, family about treatment!!!

20

I purchased a refrigerator on Memorial Day 2019, the product was in stock and it is July 4th, 2019 and I still have not received the merchandise.

20

I feel like I'm in a three ring circus. Although ALL the employees that we've dealt with about are complaint, are very polite, and try to help me, they seem like they can never get the right info off the computer to see where our last two windows (we received 7 of them and ALL with the wrong screens) are. Every time we go to the store, we have to tell our story over & over again because we keep getting different assistant managers to help us. I can't understand why Karl Graybeal can put info about orders for his clients, and than goes on vacation, and nobody else can get into the order.
We are very upset & unhappy with the gentleman who wrote up our contract, Mr. Karl Graybeal. He said if there is any problem, call him because he will be our "go to man." Ha! He is of no help at all! Doesn't look into the matter & doesn't call you back. We had the first seven windows installed on April 29th. The other two were taken back to the store because they were cracked, plus, the contract says half screens & I got all whole screens, which I don't want. It's been a real fiasco ever since. First, the windows & screens were never ordered, than we were told they were ordered two weeks ago, than another person checked & said they were back ordered. By this time, it was the end of June. They didn't know when they'd be in. Back to the store again, and this time we were told they were never ordered! WTH?? Once again, we were told the order would be put in. No calls, so back we go, and this time we were told the order was cancelled!! This whole time, Karl doesn't seem to be in the picture. So, as far as we know, they were just ordered, with all the proper screens a week ago!! It seems like the left hand doesn't know what the right hand is doing down there!
I finally got in touch with Christopher Spinx, project coordinator. Don't know how he can coordinate a project in Newark, DE from Indiana, but that's what he said his job is. He looked something up while I was on the phone & said everything was ordered & the company will have them at the store on July 22nd!! What???? I have to wait all this time, paying on windows that are NOT complete, and this is the best Lowe's can do?
We are senior citizens, get upset very easily & are very tired of getting into the car, driving down to Lowe's & getting no where!! I can't be the nice customer any longer. I'm so tired of NOT getting answers, OR the ones I want, so I am calling the BBB, Harry Hairston of channel ten news, and the Delaware news journal, to try to get some help & find out why these windows were never reordered, with screens, until last week.
I was just diagnosed with stage III lung cancer & starting chemo & radiation treatments next week. I don't have time or the energyto keep calling or driving to Lowes to see where my windows & screens are. I will be feeling ill, therefore, I will be seeking help from those mentioned above. If this was my only complaint, I would not be writing to you.
Since Sept. 2018, until March of 2019, counting the windows, I've spent over $14,000 in Lowe's. (and that's not counting lots of small items for a home I purchased last Aug.) I purchased $5,200 worth of flooring, & of course, when they installers showed up, parts of the lamenant were missing, so they had to take a couple of hours to go back to the store, look for it, and come back to install. When I bought my refrigerator, stove & small stand up freezer, we had trouble getting the right refrigerator, so we were compensated by buying a higher priced one off the floor with dents & scratches on it for the same price as the cheaper one. I purchased a washer & dryer, and thank goodness, no problems there. I recently purchased a riding mower & they sent me one that was already used!! It was replaced in two days with a brand new one, and now, that brings me back to my last two windows & half screens that I have NOT received since April 29th!!
I think Corporate needs to come down to this store & rattle some cages, because surely, some people there are NOT doing their jobs, and certainly aren't doing anything to make any repeat customers. I still have my kitchen & bathroom to remodel, but after this fiasco, the OTHER big box store will get ALL our business for any major items that have to be ordered or installed.
I apologize for having to get nasty & take action to get someone to listen to me, but I'm just plain worn out & have too much on my plate to keep messing around with assistant managers who end up not helping anyway.
I am 70 years old, worried about my cancer treatment, can't sleep very well at night, plus worrying about if this will get done in a timely manner. I appreciate you taking the time to ready this lengthy complaint, but I just had to get it off my chest so I can get some sleep tonight.
A used to be loyal customer,
Michael Mitchell
302 994 1738 is land line Don't want you calling my cell, because I try to lay down in the afternoon to take a nap. You can leave a message if I'm not there to pick up OR speak to my wife.

20

My son is working on his Eagle Scout Project, and his project is rebuilding an Observation Deck at the local elementary school. I, myself have never built a deck in my life and didn't know the first thing about it, but a friend of mine said if I went to Lowes to the "Pro Desk" they could help him basically design the deck. I took him to where the deck is and we measured everything and took pictures and went to Lowes. I do not remember the mans name who was at the Pro Desk when we went, but my son explained to him that it was for and Eagle Scout Project and the school board needed an estimate before they would approve the project and that we had all the measurements and pictures. The guy said if we made him a exact list of what we needed he could get us a price but "the computers are to slow to design a deck". He told us we could go home and do it on the internet and bring the papers back and he would give us a price. We went home and tried to do it online, but when we would go to print it would say i had to enter my information, when i entered my info and clicked submit it would clear out all my info and tell me i needed to enter my info. at this point i called home depot to see what they could do, they guy told me to come down and he would fix us up. Went to home depot, the guy designed the deck had a list printed of exact materials he needed and a price, then he ran it through a program and it took acouple hundred off of the price, and informed us that when we were ready to pick everything up he would talk to the manager and give us a discount off of the couple hundered that was already takin off because its for an Eagle Scout Project We left home depot and went back to lowes with a detailed list of what was needed, back to the Pro Desk and they guy says "we will just match their price, and as far as the discount you have to talk to Karen the manager" so we went to find Karen, found Karen when my son (who is already nervous talking to all these people) is trying to explain everything to her to see if Lowes would give him a discount, she couldn't even take the time to look at him when he was talking, and when he was done her reply was "you have to write a letter to corporate and maybe they will do something for you". when we left Lowes he looked at me and said "that's pretty bad, we have been in this store 3 different times, spoke to 4 different people and not one of them would give me 5 minutes of their time, guess they don't want my money", and the bad part is i agree with him, every person he tried to talk to in that store was to busy to even look at him when he was talking let alone help him out with any of it. When we left the store i made up my mind that i will never step foot in a Lowes again, and when he orders all his supplies for his Eagle Scout Project they will be coming from Home Depot, im going to spend my money at a store who is willing to help people out, especially a kid doing a Eagle Scout Project. Thanks for you time, any questions i can be reached at Wr.mills79@gmail.com

20

My zero turn Hustler lawn mower that I purchased from Lowe's in 2016 caught on fire. I pulled the wires to prevent the lawn mower from bursting in flames. I bought an extended warranty, which expires 7-3-2020. Lowe's contacted me accusing me of tampering with the mower and therefore invalidating the warranty. They said I would have to pay for the mower to be repaired, over $500. I did not tamper with the mower, I merely prevented a full blown fire. The service center (Polly) contacted me and said the mower was under warranty and would be repaired, after I went to the Wetumpka store and talked with Steve, the store manager, who stated there was nothing he could do. Today (6-14-19), I am again contacted by Lowe's (Donovan) and told I will have to pay for the mower, as it has been tampered with. Donovan would not say how the mower was tampered with, just that it was, and was not warranted. I would like to have my mower repaired and returned promptly, as I have waited since April 2019. I had to beg Lowe's to come pick up the mower. I am very unsatisfied with this transaction, and would like to be made whole.
Eddie Thomas
Model #934778
Serial #16050434

20

Unable to obtain refund for generator which approved.

20

I am extremely dissatisfied with their Appliances Dept. Most every time that I go there for assistance on purchasing an appliance, there are no personnel there to help me. When I call for assistance, 90% of the time, no one answers. I recently purchased a refrigerator from Lowe's but an having a problem in having it delivered. Attempts to resolve the problem have failed. I have purchased several appliances from this store in the past but I definitely, in the future, will shop for appliances from another appliance center.

20

We purchased a LG refrigerator in Aug.2014 and a 5 year Extended Protection Plan. Since the purchase, we have had service visits 5-6 times to correct ice buildup behind the crisper drawers. Parts have been replaced and the problem continues. The unit is model LFX25991ST.ASTCNAQ. Serial no. 407KRBY02717. According to service technician on 7/12/18 "All updates have been applied to this unit over the last two years".

Another tech came today and because of the history of parts replacement, could not make any repairs other than to duplicate the previous.

It is time for Lowe's to step up and DO SOMETHING

20

I bought a LG refrigerator with an automatic water and ice maker. The cords leaked immediately after instillation. The service tech came and fixed it once. After moving my refrigerator again the same cords came out. The tech was scheduled to come out 6/10/19 between 9-1. He never showed u. He called me after 1 to say he was running late but the appointments they have are only afternoon and apologized. I called the warranty department to see what they could do since I am now without water or ice for a week and I am buying these items where as I purchased a filter for the fridge.Now the rep says the technical ordered a freezer door and I will have to wait 6-8 weeks because the order just went in on 6/14 that should've been done 6/10. I am frustrated that I will have to spend more money because of he features not working properly and the warranty I pad for has such a long delay. What can you do to fix this issue?

20

I walked into Lowe's Nnanuet NY store to buy a over the range microwave. I waited 15 minutes for anyone to help me, went to customer service waited 15 more minutes. I walked out. I bought my microwave from Best Buy. When Florida get snow will I walk into that store again. I went early thinking they won't be busy 8:15 am. Then I called the store to complain and the Store Manager Lou Riccardi, I was not able to reach. The persons who pick up the phone put me through however after a few rings the line was disconnected.

20

I recently ordered over $70,000 worth of windows and doors from Lowes. Many of the windows were made incorrectly. All of the doors were made incorrectly. Now I have many windows at the house and they are refusing to install the windows that are at that house, until all of the windows arrive. The mistake is entirely the fault of the Lowes staff. I have been patient and understanding, but now there is a 3-4 month delay in completion of my project, which is costing me thousands of dollars a week! The local Lowes staff have done little to facilitate this process. I met with multiple Lowes staff about 1.5 weeks ago, they promised me that the windows that were at the house would be installed two days ago, both verbally and in writing. They have not kept their word, which is an ongoing problem. They continue to cause delays and errors in window ordering. Now they are refusing to even help me out at all and install the windows that are at the house, which would enable me to move forward on at least half of the house. Not sure what to do next, but I am hopeful that upper level management will step in and make the local place honor their contract and install the windows. The lead salesman is Shawn, the Lowes of interest is in McKinney Texas. Thanks

20

Been in the store waiting to purchase a freezer. It’s over 45 minutes. Nobody in appliances. Asked for paging twice and they paged. Still nobody helping me. Should I go somewhere else

20

Able to use gift card to pay purchases made on credit.

100

This is BOTH a complaint and a sincere compliment!

I live in Colorado Springs, CO and was back in Farmington Hills, MI as my older brother was in the final stages of Alzheimers. My brother's home needed some minor repairs, storm door, plumbing and electrical parts that were needed to make the repairs. On 6/2/19 at about 6:20 am I entered the store on Telegraph road. I am a loyal Lowe's customer as I appreciate Lowe's special acknowledgement of Veterans and I am part of this group. I am certainly familiar with our local store, but this store's layout was different and looked like the staff was in the process of rearranging the store and I knew I would need some help locating my needs. Initially, no one greeted me and when I asked the first person for some help in the electrical department, as I was looking for a ceiling fan speed switch, the response was "That's not my department" and walked off. I proceeded to the lighting department as memory said that the switch might be there, but I did not locate them. Needing a storm door part I went to the millwork desk to find an employee working at the computer. I had to interrupt him to get him to acknowledge me and it was clear that his work was more important and I was a mere irritation to his morning tasks. His initial response was that he could not help but reluctantly, after my request, looked up a part on his terminal which he determined was a special order and not in inventory. Well, my day was not going well until a young man, whose name is Brandon Blair, asked me if I needed help, to which I said yes. Brandon, and the phone like device he carried, helped me to find, not by telling me, but by taking me to every location where the items I needed were found. I thanked Brandon personally and wanted the store manager to know he had a very good employee that put the customer's needs first, but did not have the time at that moment.

My brother did pass and we did return home to Colorado Springs and this morning I contacted store #1604 and asked for the store manager. The operator inquired as to the reason for the call and I stated it was to compliment one of the employees. After a few minutes on hold I was connected to Customer Service and I asked again for the store manager. I was then informed that the manager would not arrive until 1:00 pm, so I then asked for the assistant manager. I was placed on hold and after a total time of 7 minutes on the phone, I hung up and chose this route to offer my thanks for the help that Brandon Blair provided. I trust that the store manager and Brandon will receive the compliment that is intended in this memo.

I continue to be a loyal Lowe's customer (store #2086) where the employees are quite a bit more proactive in engaging the customer.

Sincerely,

Oscar Hughes

20

1) this complaint I can understand a bit of research, What I got was DAH
the question I had was The Dyson cordless I see listed 2 ways one saying V11 Absolute and yours listed as V11 Torque
I wanted to know what the difference was in the two ? DAH This Dyson cost $700.00 so I need to know !
you carry the "torque" I assume that they are the same but need to be sure.
2) 2 Times I called and chatted with your agent. Both times I got frustrated Just a half hr ago I chatted with your chat line person
I asked "What attachments came with the Dyson V11 torque. I waited and finally got a reply.
(reply) what do you mean attachments ! Ok good by guess you never have used a vacuum before.
What is so difficult in both questions ? I give up
Frank Coyne

20

I find it offensive when the checkout person finds it necessary to tell me to have a "blest day." They could thank me for my business or tell me to have a good day but when they find the need to bless me it is wrong. I called the store and spoke to a Jennifer and she didn't think there was anything wrong with it.

20

Visited Lowes in Lacey, WA on 6/11/19 looking for a foam type strip to seal around a window with panels from a portable air conditioner. First person asked location of such huffed and puffed and was annoyed I interrupted him - I think he was in the pick up counter area. He said go to hardware - we actually decided to look in the air conditioner area and found an empty box of what we thought would work. Went to hardware again and low and behold who is in the hardware department? The same guy who was annoyed the first time I asked. He was more annoyed now and I just said, "forget it, you don't know anything" and left the area. I ended up purchasing a Vornado fan and went to self checkout where a nice gentleman was helping there. I asked him about the foam strip and he said he didn't know, but that I should go to Home Depot! What? Really? Lowes employee telling customers to go to Home Depot? Unbelievable. I have shopped here for 1 year and have never had this experience. Very disappointing.

20

I have a john deere riding mower with less than 5 hrs on the unit ,it has BEEN IN THE SHOP 3 TIMES and recently just got it back and it ran for 20 mins and started shutting of again ,ive been told bad gas bad seat switch and bad hours timer I just want what I paid for ive looked at the model on line and everything points to the fuel shut off solenoid on the bottom of the carburetor but when I said something about the look elsewhere i'm fed up and need help

20

I contracted with Lowe's for a fence installation in the summer of 2018. My experience was less than stellar and I still have issues that are unresolved. I continue to be given the run around and have lost all patience. It all started with no communication as to when the sub-contractor would begin the installation, materials just arrived one day and then a few days later the installer was there to begin. There was absolutely no communication from the installer or my Lowe's project manager unless I initiated it. I signed the contract 6/30/2018 and the installation did not begin until October. At the time, I signed the contract I was given an ECD of 8/2018 pending vendor shipment schedule. So the vendor was apparently 2 months behind. Fast forward to the day the install was completed...the installer was there and then all of the sudden I look out my window and he was gone. I immediately noticed the gate to the fence was installed uneven and called the project manager right away to notify that I was not happy with the way the installer installed the gate and that I was not pleased that the installer did not communicate the gate would look that way and give me another option. I immediately requested that the gate be fixed or moved. The fact that the installer left without requesting a walk around from me to make sure that I was satisfied, tells me that he knew I would not be pleased. Now, we receive the first snow of the season and I knew the installer would not be back to fix the gate any time soon. I call the Lowe's project mgr again in early spring (end of April 2019). I am now being advised that I will have to pay to fix something that I was not given the option to agree or disagree to (absolutely unacceptable). The project manager who is very empathetic but obviously cannot resolve my issue on his own, advises he is working with management on an acceptable resolution. I feel as if I am being given the run around since I have been calling every 2 weeks since April and still do not have a solid plan of how this will be resolved. I have other projects that I need to have done in the yard, but are dependent on where the gate will be relocated to.

20

we ordered a new air-conditioner from lowes, it was put in within 24hours there were to floods of water leaking from the ceiling they came and fixed the problem. We learned that they ( Gordons) the air-conditioning company, did not put the heating system in a new box, they used the very old one . The old box is a mess it needs to be replaced, we wanted to know why? We were informed that cost more money and one has to request one and pay separately. No one told us this not even Jim who works for you. We want the new cover for the heater and we do not feel we should pay for it. I called and spoke to Jim from Lowes, he told me he would let me know the next day he has not called it has been over a week now, no call. Also we have not received any paper work so we can get the rebates on the air-conditioner. We are seriously thinking of telling Lowes to take it back and give the old one back to us and never doing business with your company again. I hope you will fix the problem. thank-you. Alice Pizzini Lowes, Moore, Oklahoma

20

I HAVE BEEN A LONG TIME CUSTOMER OF LOWES 2 YEARS AGO I EXPERIENCED A FINANCIAL HARDSHIP. I REACHED OUT TO YOUR COMPANY AND WAS GIVEN A HARDSHIP PROGRAM WHICH I WAS VERY GREATFUL FOR. I MADE THE PAYMENTS AS INSTRUCTED AND RECENTLY MY PICTURE GOT MUCH BETTER AND I PAID OFF THE ACCOUNT IN FULL.
YESTERDAY 06-10-19 I APPLIED FOR YOUR CREDIT CARD AND WAS DENIED THAT WAS A BIG LET DOWN. I DID NOT BURN YOUR COMPANY AND STILL NO CONSIDERATION FOR THE HISTORY I HAD WITH YOUR ORGANIZATION.
I APPLIED WITH YOUR COMPETATOR HOME DEPOT AND THEY GRACIACIOUSLY GAVE ME A $2,500 LINE OF CREDIT DO YOU BELIEVE THAT THEY HAD NO EXPERIENCE WITH ME AND THEY GAVE ME A LINE OF CREDIT. I LIVE ABOUT A MILE FROM LOWES AND HOME DEPOT IS ACROSS TOWN I WIL NOT DO BUSINESS WITH LOWES. I COULD HAVE FLAKED OUT AND NOT PAID YOUR ACCOUNT OFF BUT I AM NOT THAT KIND OF PERSON. YOU HELPED ME WHEN II WAS DOWN AND WHEN I GOT BACK UP YOU TURNED YOUR BACK ON ME. PROBABLY THINKING WE GOT OUR MONEY AND LETS CUT HIM OFF. GOOD BUYE LOWES I KNOW ONE CUSTOMER MADES NO HARM TO YOUR COMPANY BUT THANK AND NO THANK YOU

20

My name and Celia Alcantara on the 10th of this week I bought a washer machine from the Lowes store in Fernandina, and next day two employees came to deliver the machine to my house and caused serious damages to my house. I sent emails with photos to manager Daniel Foster, I went to Lowes to talk to this manager but this guy was at lunch time, I talked to another employee and nobody from this company call me!
I am completely disappointed and waiting answers and repairs of damages in my house.

20

I went to Lowes in Santa Maria, CA on 6/6/19 to purchase a security door. First of all couldn't find anyone to help me and when I went up front it took three people to try and find someone to help me. Cass was very helpful when we placed our order and she told us someone would be contacting us within 48 hrs. Well that didn't happen. Today on 6/11/19 I went in to be refunded my deposit. I could understand if your store would of contacted me and said they were behind but nothing, obviously you didn't care. The thing is we are doing home improvements and we're also going to purchase flooring for our kitchen and dinning room, paint for our house and other incidentals we needed. So I guess its home depot for us now.
Craig Unke

20

I started out about two months ago to buy and install flooring from your Lowes at Sumter South Carolina. The entire experience has been more than a total disaster. When I chose the floor ( Woodford Oak Vinyl Plank Smart Floor Ultra), I told the flooring representative Sheri that I needed this installed the week of june 10. This was over a month ago, I live in Ohio and was only supposed to be a our new condo in Somerton on Lake Marion for that week only. The installer I think they say Keller company ( not sure) said they can't install the floor until June 18 or 19. So I called the store manager and told her of the problem, she said that she would call the installer and see if she could resolve the issue and she would call me back. That was last week, June 1. SHE NEVER CALLED BACK. They called me either the 6th or 7th and said the materials would be delivered on June the 11th. The truck came placed all the flooring in my condo which I looked at and it was the WRONG FLOORING!!! Since then almost an hour has passed and I have been trying to get a hold of the manager at Lowe's in Sumter. First I spent almost 20 minutes before anyone answered the phone. This is not the first time I've called this Lowes and no answer even at customer service. After over 20 minures today on June a finally got to speak to one of the assistant managers. This is the worst experience I have ever had with Lowe's. I used to work for Lowes in Warren, Ohio and never remember that store having such bad overall service. Something needs to be done with Sumter Lowe's.

20

My husband is a frequent costumer of Lowes and purchases thousands of dollars of merchandize weekly. Early this month he went into Lowes to return some merchandize that he did not use on a job along with a slue of receipts that pertained to that particular job. The clerk went through those receipts and said that those items did not appear to be on any of the receipts. My husband was not surprised as this has happened to him in the past but at the very least he is offered store credit and because he is a frequent costumer that is ok. On this day however he was told that he was denied a credit because these items are ones that tend to be stolen so without a receipt no credit can be issued. I was shocked by that this would be the policy so attempted to return them myself only to be denied. I did visit your policy posted that says credit will be issued without a receipt. There is however not a sign posted with items that are excluded from this policy as I was told that there are a list of a number of items that will not be credited. My concern is that patrons are not aware of this list and are therefore being mislead by your posted policy. I am not a satisfied customer and will be seeking another avenue to report this matter like call Kurtis customers need to be made aware that Lowes has a misleading policy and does not value their costumers. If there are any others avenues within your agency I can reach out to please let me know.

Discredited costumer, Linda Balderas please reply

100

This is not a complaint, unfortunately I was very busy and as such unable to take your survey in time, so this is the only place I could tell you about the great and efficient service I received from your staff at the Piscataway / South Plainfield NJ Lowes.

My husband purchased a refrigerator online and did not realize he had to choose the special financing at the time of purchase (this is not to say that your website didn't tell him to do so, it just means he wasn't paying attention to the details). Once I received our statement, I inquired with your online chat as to how I would (or could) get the special financing, the online chat person explained I would need to go into my local store and have the situation taken care of there.

I went to the Piscataway / So. Plainfield Lowes on Friday 6/7 and was helped, but due to the nature of my "return / resale" I was unable to get my situation rectified partly because of my "involved" return and also too many other people waiting to return things (although your staff tried diligently for more than 40 minutes to try to fix my problem).

The following morning I went back again and I spoke to Tranchina and Matt. Wow!, what a team. Tranchina knew exactly what to do to take care of the very convoluted mess that was my "refund/resale", it took her 20 minutes and alot of moves on the computer, but SHE DID IT !!! Give this woman a raise, she knew every system and every move on your software to get it done. I would surmise Tranchina has been there for a number of years; speaking as a general manager of a restaurant, I have seen very few people handle the amount of multi-tasking she did that morning with such ease. This (multi-tasking) can only be accomplished when you have a good manager to back you up; several times, while I was waiting, I saw employees ask Tranchina for (or to do) things only for her to say "Matt is already on his way there or he just took care of that".
While I have always been met with a smile and a kind hello or "welcome to Lowes", my problem was met with such professionalism and expertise I had to take the time out to apprise you of these two exceptional employees. Congratulations, I hope you realize what you have in them and treat them as such.

20

Bought 5 gal paint that was specifically stated to have a $45 rebate only to be notified after filing for rebate that it was not. Now I’m out $45 & no positive response from Lowe’s to resolve this. I also went to buy another paint today & was told they are unable due to being out of magenta for 1 1/2 months. Blue is a pretty basic color so I will need to go elsewhere. It’s to the point any longer that it’s worth the time & effort to go elsewhere & totally ignore this place exists

20

Unfortunately this site does not allow you to delete all stars. I was approached by a dog that was out of control, it had on its head what looked like a muzzle but apparently was an apparatus that was meant to try and control the dog. the dog lunged at me, the woman holding the dog tried to control him/her but the dog only failed to touch me because I quickly backed up, unfortunately I backed up into a pole and hurt/ brused my tail bone. the woman did not apologies she just left, I was stunned. Then I went out to her and told her that the dog was not in control and she should not be bringing it in public places. She was Asian and spoke broken English so I did not catch everything she said, however specifically she said the dog was sweet. How was I to know what it was going to do? also it could have knocked me down or worse yet knock down an older person (it was a Doberman so that could have happened) the individual knocked down by a large dog could get a fracture one of the worst things that can happen to a person of advanced age. Then I returned to the store and the man she was with, came in and started yelling at me and tried to intimidate me, pointing two fingers inches away from my face/eyes. I am a strong senior female citizen, I refused to back down. I was not going to give him the satisfaction even if he hurt me, I was not going to let him do that to me! He was screaming in English (mainly) with a thick Asian accent, so I do not recall specifically what he was saying. I reported the incident to a nice stock man in the pesticides area, there was a nice woman who had witnessed most of the event and she confirmed everything I relayed. The stock man contacted the store manager who did nothing! I called later and talked to the manager who did not do anything further other than saying dogs are allowed in the store. WHY ARE DOGS AND DOG PEOPLE GIVEN PREFERENCE OVER THE REST OF US WHO MAY BE ALLERGIC, MAY HAVE BALANCE ISSUES OR MAY BE AFRAID OR MERELY JUST NOT LIKE DOGS!

20

On May 23, I ordered a beautiful Merlot washing/drying set with the base and all the connections. My nightmare began.
They scheduled a delivery, (5/19) but the ticket would not print out. The Delivery Manager, Nikki Ruch, stated it was my fault because I applied for a Lowes credit card, was approved, but it was my fault.
The ticket got printed, but then discovered the delivery address was incorrect. This order was placed online with a representative. When the address was corrected, it changed my delivery date. *5/20)
I live four (4) hours away, so I scheduled the next delivery on a Sunday, (5/26) paid a friend to sit at my home from 11am - 3pm, which was a no show. I called Spirit and they stated because the appliances were not ready at the Conyers store, they were running late and would be there around 3:30 - 4pm. My friend could no longer wait and had to leave. When I called Nikki to reschedule again, her statement to me was "well is was just 30 minutes, but they could not wait. I tell my customers they need to allow a whole day for a delivery". I found this to be very inconsiderate, rude and unprofessional as it was not just an issue of 30 minutes. The person would of had to wait for them to take down the existing washer/drying downstairs and put in the garage and then bring the new washer/drying up stairs and set it up. This could of been an additional hour.
A fifth (5th) appointment was scheduled.(6/6) I drove up 4 hours the night before to be at the residence to receive the washer/dryer. They came at 11:00 am, however, they did not have the ordered, installation cords. I called the store and they used cords from another washer/dryer on the truck. They installed (so I thought) the new washer/dryer. Once installed, I had to drive back four (4) hours.
When my family tried to use the pretty, new appliances, (6/10) found out the hot water was not turned on; however, someone was there who turned it on, but the dryer vent was not installed, so it could not be used as that can be a fire hazard.. Family members had to go next door to a neighbor to dry the wet, washed clothes.
I called again to schedule someone to come out and install the filter, no one will wait on Lowes, so I have to schedule it for Saturday, 6/15; when I will be driving back up to again try to get a working new washer/dryer.
No one should have to go through this to simply purchase appliance. I made numerous calls to Customer Service wanting to speak with a Manager, District Manager. However no one called me back. I was told the District Manager was Dan Fagan, but he never called me. I talked to a Carl in Store Support, who was to call me regarding a morning appointment, never received a call back. I talked to a Steven, Assistant Manager, at the Conyers store who is trying to help resolve this. He did get me a morning appointment on 6/6 so I was able to drive back. He is trying to get another morning appointment and stated they should have installed the vent. I will try again on 6/15 to have a workable new washer/dryer. Who knows what will happen.
I was give an adjustment, however, I believe I deserve another one due to the continued inconvenience to myself and my family.
I will NEVER step foot in a Lowes store again, even to purchase a hammer or nails. I have told everyone I know about my experience and advised to not purchase appliances from Lowes. I sell Real Estate and will advise my clients to not purchase their appliances from Lowes..
I am going to send this message to JD Powers, Better Business Bureau and any agency that should know. This should not of happened to me and it should not happen to anyone.

20

Been with lowes for 15 years as a card holder I have always made my payments over the amount. I have just received a letter from them saying they are closing my account because of a credit check. They the bank will make up a report and then grade you on it based on there crazy bank world. This has me so upset that I will not shop at the big box stores any more. The have lost a customer for life good job. Support your local hardware store.

20

Re:. Lowe's, Moore, OK, Manager Shay (first name)

I previously purchased several 1-gallon cans of Assure Olympic exterior paint from Lowe's a couple or three years ago. I purposely did not have the paint tinted at that time so that color could be determined at time of use. I was assured by the sales manager then that I could have them tinted and matched later, as needed.

Today I experienced excellent customer service as well as poor customer service.

The store on S. Santa Fe and I-240 tinted and matched my paint without drama and with full guarantee on their matching. Matched perfectly to my existing Assured product, yielding a new formula mixture of numbers. They actually dipped their paint stick in my existing paint and matched that way. It worked!!! Yeah, and thank you! Jenny was the manager/go-between and Carlos was the paint mixer. Please give them my compliments and gratitude.

The store in Moore, Chris in painting, told me on the phone that he could tint, but when we went in the store with the Assure paint (as I told him I had), he said he would take the formula printed on my paint cans to mix the paint. He then said that it probably wouldn't look like the paint color I needed to match, and furthermore, the manager, Shay, confirmed to me that that Lowe's would not stand behind the matching, if it went wrong.

That goodness the OKC store on Santa Fe was able to help me get my paint tinted.

I do wish you wouldn't have discontinued the Olympic paint, but glad to know Carlos can hook me up!

Marsha

20

I went to return some items at my local Alpharetta store. I had a receipt for one of the items, but two of the items I had lost the receipt. This is the first incidence like this ever anywhere for me and I was humiliated and appalled. The cashier asked for my I.D. as usual, then refused to give me a store credit for the items that I did not have a receipt for. She told me that my I.D. was flagged due to too many returns. WTF!!! I buy a lot of stuff there as I have rental properties, a commercial building and I also do home renovations.
The other employee, who was helping her said "You have to call this 800 number". At which point I told her that I did not have to do anything. I could walk out and never come back.
There was a line, and I asked for the manager. He came after a long delay. He told me the same thing. I gave him my Lowe's loyalty card and told him he could put it anywhere he wanted and how far he wanted and that I would never shop at Lowes again. Home Depot is just down the street and there is a Home Depot on every corner where there is a Lowes.
I'm outraged at their refusal to give me a store credit. I had some other Items I was going to purchase there. The credit would have been less than $20 and I walked out and took my money to Home depot and spent over $100 there. This is bad customer service policy! Especially since I have a loyalty card. Lowes has lost my business although I have bought remodeling supplies there since they were in their original location with a lumber yard back in 1981. I was so sad when it closed and happy to see the new stores spring up now I'm hurt and disappointed. I will also not use any materials bought at Lowes by my subs on my remodeling jobs. They will need to show the receipt that they bought them elsewhere. Lowes disrespected me and sent me away now they can forget me. I'll never be back.

20

Ordered a double vanity by Scott Living Durham with a marble top and had it delivered to my home - it was an on line purchase. The delivery men would not open the package for me to examine the vanity said that they do not open packages after much back and forth I said I have to see the ordered to make sure I received the correct vanity - then they would only open the top of the box I could not examine the full vanity. I don't know if the vanity is damage or any flaws because delivery men would not open the package fully. When I made my online purchase it was supposed to be delivered to the second floor of course they, the delivery men, would not take the vanity to the second floor said that it was too heavy. Very disappointed with delivery service. I was charged $75.00 for delivery service. It should have been a free delivery charge.

Rate experience on a scale of 1 to 5 is ONE

20

Some one in the Smyrna lows is telling people that washers start them self that is wrong they do not start themselves.

20

The store is terrible. No one answers the phone. I have had a lot of problems with this store. First I bought a $2000.00 wood door a while ago and the installer took out the grout and told me to replace it. Called the store was told that was my problem by the manager Then I purchased a storm door and it was not measured correctly and it took a month to get it installed. Now I ordered a dishwasher and I ordered a different color and was told it would take a week This on was May 28th it is June 9th no one has called me I have called and was told by two people it would be installed on June 13, but the manager of the store said it would be on the the 22nd. I am very disappointed in this store I feel i am getting the run around I have purchased a new stove a storm door and the dishwasher and also two toilets that my handyman purchased I am very disappointed in this store

20

I purchased a Bosch dishwasher 2 years ago and Lowes installed it. The warranty on service is only a year; my dishwasher is not stable, but freeflowing in the area it sits; i had a professional from Bosch come and evaluatee it. They said it was not installed properly. But Lowe's wont help with this situation without charging me I'm sure; I've spent well over $10,000 at lowes with all my appliances; i am disgusted that Lowes won't fix it's improper installation of my dishwasher that cost me 1,000 at Lowes; I've had lowes install all my Samsung products; washer/dryer; Refridgerator;oven, microwave and more; this makes me very unhappy and i don't think i will be shopping Lowe's anymore

Ann Fountain
]

20

I don't even think it's fair that I am not unable to uncheck even a one star rating because of right now I am completely dissatisfied with your Saugus, MA store as well as the delivery manager and her proposed manager. I ordered a 3.6 cubic ft Manual Chest Freezer ( White ) item # 1218880 Model #HCM4SMWW which was supposed to be delivered on Monday the 10th, 2019. I received an email stating that they had rescheduled the delivery date to Sunday the 9th 2019 between the hours of 7 am to 9 p.m.. No where did it mention that I would receive a call on the day of delivery to notify me that the delivery person was about to deliver my item. When I heard that a message was left Sunday morning stating that my freezer delivery would have to be rescheduled for a different date because I was not reached by phone so the delivery was off I immediately call and spoke with the female delivery manager. She was very rude when speaking with me. She stated that she had tried calling 3 times time and the delivery guy called once. Since both myself and my wife are hard of hearing I did not hear these calls. Nor, did any delivery truck show up at my residence. Despite her saying it did. No one rang a bell or knocked on a door. She became frustrated when I insisted no one came here she hung up. My wife call the store once more requesting to speak with the delivery manager. This manager started to debate the facts with my wife in a loud rude manner once she realized it was indeed my wife calling to find out why we had to reschedule a delivery date since no on had showed up in the first place. My wife at this point became frustrated. My wife requested to speak to this managers supervisor or manager and a gentleman came online and basically began to say the same thing that they tried to call but no one answered. He also became rude in tone until I told him to let's keep it professional. At this point the gentleman agreed and even stated that the delivery man would be coming to the address to delivery the freezer. Going so far to have my wife provide him with clear driving instructions for the deliveryman as this is a new development. STILL no DELIVERY!!!! Very upset with this matter and unprofessional behavior of your employees.

Sincerely,

Jesus Agostini

857-246-5853

20

Drove one hour from ptown ma to Wareham ma for some supplies including a box of nail.. Once we got home the box of 100 nails had 25 which means i have to drive another 2 hours to purchase a full box and not finish the project till the next day

20

Was in your Enterprise Al. store yesterday. Not the first time but last. The customer service in that store is the worst I've ever seen. I use to travel allot, so I've been in allot of Lowe stores. However the one in Enterprise Al. is terrible .Employees will walk past you and around and never acknowledge the fact you alive .Much less offer you any help.
Your store in Enterprise is the closest one to me but I will drive the extra mileage to another store. or will go to another retailer.

Regards,
Barry White

20

I purchased with installation a fence in April. The came May 30 to start the installation , it took three working days but they failed to return to complete the job. Was told they would be back the next day to finish and the gates wouldn't open. The gate has no latches on either gate and my dogs got out without me knowing. I contacted the fence coordinator Carley and left several messages but no response. Today is June 6 and someone called and stated that someone would be out today its after 5pm no show. I didn't think Lowes did business like this after receiving a full payment. NOT AGAIN

20

I bought an 18,000 BTU room air conditiioner on 5/29/19. I was told I would be called by the installer in 48 hrs, which would have been by Friday afternoon, I got no call Still no call by Monday afternoon, so I called your installation department. They tried to call and text installer with no luck, but they did leave an email for them to call. Still no call on Tuesday, I called your installation dept. again, they connected me to installer, I was told the job would be done on Thursday between 1-3 and would call if not coming. At 4:l0, no show, no call, so I called your dept. again. They said installer had no signal and could not call me, but would come today. We will see. I am a widow, neighbors and friends are older with bad backs and my son does not live here. I have been without AC for over a week, I have chronic bronchitis which makes it hard to breathe hot air. I do have a little AC in my bedroom, but who wants to live in their bedroom for over a week! This has been very POOR service on your part. The installer is l hr and 25 min from my hometown, makes not sense. If you have a Lowe's in a city, you should hire local installers, just saying. I have been tied to my phone all this time awaiting a phone call and my house, today, waiting for an installer. Even if he comes today, it is still poor service..

20

I purchased a $1199 Samsung Range at store 792 in North Scottsdale on 27 May 2019. At time of purchase I was promised a June 10 delivery and installation. Since I had heard nothing from Lowes and since June 10 is near, I called customer service this morning to determine status of the order (#69998625, P.O. #105834256). The Lowes service # I called was 1-800-445-6937 and I got nebulous info from the female service rep. After 10 minutes, she told me she would have to call the vendor and find out delivery status. She put me on hold for 35 timed minutes (by my computer) and I finally hung up and called the above # back and spoke with a supervisor and told him about the previous call. He got back to me in 4 minutes and told me the vendor would ship to Lowes in 6-9 days. He also apologized and indicated he would discuss appropriate customer service processes with the original service rep who put me on hold for 35 minutes. I believe the customer (in this case, me) should be compensated for the poor service proffered by Lowes as well as for the inconvenience and now late delivery of my purchase. In conclusion, I have decided that I should have bought the range from Home Depot or Best Buy!
Thank you, Lyman Smith

20

The manager at your arlington store running coustmers off telling them they cannot shop at this store.Manager running people off.there is lots of trouble in your Arlington store you need to look into (Manager is causing great deal of trouble) running people off. Jacksonville,Fl. arlington store

20

We contracted Lowe’s to replace a fence at residence 2218 Wallington Dr, Albany, GA 31721 around December 2017. We have had problems with the gate not opening properly to the latch not going smoothly in the hole to close the other side of the gate, my neighbor had his fence replaced last week, and it was discovered that the contractors that Lowe’s sent out did not do a good job making sure the fence could stand-alone, they leaned the end if the fence against the neighbors old fence for stability.

I need this rectified as soon as possible.
James T. Clark
Jtclark2@me.com
2293473113

20

We ordered a shower door from Lowes. We picked the shower door up and when we received it, it was not the right door. When ordering, we verbally specified to the saleswoman that we wanted brushed stainless steel on the hardware. The order from Lowes was placed correctly to Dreamline for the DOOR SIZE AND BRAND but the FINISH was incorrectly ordered. Dreamline has rectified their side of this issue by replacing the door. However, they had to replace it with the polished chrome hardware because that is how the order was placed from Lowes. I tried to talk to representatives from Lowes about this. Their solution was for us to bring the entire door back to the store so they can reorder. We are not interested in waiting another four weeks for the shower door. All we want is replacement on the hardware which is much easier to transport back to the store than the entire door. They are refusing to contact Dreamline to see if they can simply purchase the hardware. They said is was ordered as a whole and must be reordered as a whole unit. The woman, Amanda, in plumbing at Lowes was extremely rude. I said, "lady, you are not listening to me". She said not to call her lady and hung up on me. This whole mistake in ordering the wrong finish was entirely Lowes fault and it is only appropriate they should correct this issue without severely inconveniencing the customer. The person that ordered this door for us no longer works at Lowes. I was told she was fired because she screwed up too many orders. (Amanda told me this before she hung up) This is unfortunate because I am sure there is a possibly she would remember us ordering this door and our conversation.

20

June 4, 2019

Lowe’s
Attn: Robert A. Niblock, CEO
1000 Lowes Blvd.
Mooresville, North Carolina 28117

Re: COMPLAINT - JUDY CAROL ZORN vs. Lowe’s, 4330 East McCain Boulevard, North Little Rock, AR 72117
Installation Department

Mr. Niblock,

First, SEE ATTACHED PICTURES OF THE INSIDE / OUTSIDE VIEW OF WHERE THE FRENCH DOOR IS TO BE INSTALLED. I have other pictures of the rest of my rooms in my home but I was unable to attach them as there was not enough space. But I wanted you to see them so you can see that my house is not UNINHABITABLE!

I want to tell you a little bit about myself. My name is Judy Carol Zorn. I live at 425 Sierra Madre Drive, North Little, Rock, Arkansas 72118. My home phone is 501-753-2524 and my cell is 501-920-9154. My parents purchased this home and moved in September 28, 1958. My home was built in April 1958. It is a one story, single family ranch style home. I never got married or had any children. My Mom passed away 05/10/01 and my Dad passed away 09/10/06. Then my boyfriend who was staying with me and helping me take care of my Dad passed away in my living room on 11/11/08. I lost all three in about a seven year time period. Now they are all gone and I am totally alone since I have no immediate family or close friends everything is on me to keep myself, auto or home running. I work for the state of Arkansas Insurance Department / Risk Management where I have been employed for six years. But I have been with the state of Arkansas for 18 years. But my income from the state is very minimal to say the least. I live pay check to pay check and God forbid if I have something happen and all of my dominos (so to speak) start falling. I have to make do with what I have until I can do something different. When I get any additional money after paying my bills I spend it on my home and get things updated & repaired as needed.

All of my life since I started working in 1984 I have lived pay check to pay check. Back in September 2018 (I think it was) I started the process of refinancing my home to alleviate my credit card bills and lower my finance charge on my mortgage that my parents took out in 1993. In November 2018 I paid off all of my credit cards. One of which was Lowe’s. At that time I paid 1,507.44 to Lowe’s to pay off my account.

I have been a Lowe’s customer ever since this store opened way back when. Over the past years I have spent thousands of dollars at this store. I purchased my Whirlpool gas range ($888.81) & my Whirlpool refrigerator ($1,410) from that store a few years ago from Steven Jacobs who was my sales person. He is and was FANTASTIC! Then in May 2015 I purchased a set of French doors ($1,800 approximately) that goes from my kitchen onto my patio from Enrique Iglesias in millwork. He also is FANTASTIC! I will say that I just LOVE my French doors.

In 2016 I think it was I had a Pella storm door (approximately $500) installed by Lowe’s on the south side of my home where my carport was that is now my den. Then in 2017 or 2018 I purchased a beautiful Hunter ceiling fan (approximately $125) from Lowe’s. Now, this is just some of my more expensive purchases that I have made at Lowe’s over the years. Not to mention the small things that I purchase there frequently. For example, air filters, plants, potting soil, light bulbs, etc. Everything in my home just about is from Lowe’s.

Like I said I had my home refinanced last fall. With the remaining money after paying off all of my credit cards I am planning on using that money to do some updates to my home. I need / want a backsplash in my kitchen (as I have never had one) and what is there now is a faux back splash that I painted on. I need new kitchen counter tops, interior doors, floors and my .25 acre lot landscaped since it’s so hilly that I have to have it mowed and it costs me $100 every time my lawn man shows up. If it was landscaped the way I want it then I probably could maintain it myself or it would at least not cost me $100 all the time.

So, now to the real problem. In my carport / den there is / was an old sliding glass patio door. I can’t tell you how bad I hate those types of doors. That’s why I had Lowe’s install the French doors on my back patio. The one in my carport / den has not locked / unlocked properly in years. I thought this fall I would have it replaced and another set of French doors put on the front of my home.

On May 10, 2019 my lawn man (Quinton Jackson) called me as I was driving home from work and he said he had some bad news. He said he had accidentally broken the stationary part of my sliding glass patio door on the front of my home in my carport / den while he was weed-eating. I was not real happy to say the least. I got home and he had swept up most of the glass. I was just sick about this because like I said I was going to get the door replaced in the fall. But now the fall had apparently arrived a little sooner than I expected.

I started calling all the glass repair shops and they wanted up to $450 to replace that one sheet of glass. I was thinking to myself that would be stupid to pay that when in a few months I was going to order from Lowe’s my 2nd set of French doors. So, that night after my yard man left I had a friend and her boyfriend come over and he had cut a piece of plywood to fit and screwed it to the metal frame of my old sliding glass patio door. Which is not really safe in my neighborhood and plus there is about a ½” gap on the right side where he could not install screws because it would break the other part of the glass door. So, now my air conditioning is going outside and the hot air is coming in.

The next day on 05/11/19 I went to Lowe’s and told Enrique Iglesias that I wanted to go ahead and order those ¾ glass French doors now since my lawn man (Quinton Jackson) broke my sliding glass patio door. Enrique said I would have to pay $35 and they would send someone out to my home to do the measurements. I paid the $35 on 05/11/19. I did not hear from anyone at Lowe’s regarding the measurements for days. Then on 05/20/19 Robert Criswell showed up at 4:45 p.m. to measure my exterior area where I want these French doors installed at the top of my drive way. Since this fall I wanted to go ahead and get my interior doors replaced I told Robert to go ahead and measure all of my interior doors as well. That way I would not have to pay another $35 to have anyone come back out and measure again. So, he came in my home and measured all of my interior doors as well. Let me say that I had spent all day Saturday 5/18/19 and Sunday 05/19/19 cleaning my home as I always do on weekends and especially if I am having guests. I worked on my home from 7 a.m. to 6 p.m. both days. It was spotless in my book. I am OCD when it comes to everything being put up and in its place. I never have stuff scattered all over my home. My clothes are always hung up, shoes put up and dishes put up. I never have dirty dishes in my home.

On Wednesday 05/2219 I think it was a woman named Jillian from Lowe’s called and left me a message on my phone that Robert Criswell said that he could not install these doors on my home because my home is UNINHABITABLE! So, I immediately called her back to see what the heck she or he was talking about. Because I was furious to say the least! How dare anyone say that about my home? After I had spent 12 hours cleaning it the day before. I have had lots of people in my home (electricians, plumbers, friends, and a lady from Metro Appliances & More - about installing my backsplash & counters in my kitchen). And not one of them said anything about my home being UNINHABITABLE! Jillian said that she did not know and that is just what Robert had told her. Since I had his number because his wife Melissa Criswell had called me to set up the appointment I called her numerous times and left messages to see what was going on. But she did not call me back until Tuesday 05/28/19. I asked her what they meant by my home is UNINHABITABLE. She said that is not what they said and that Jillian misunderstood. And that they had not contacted me back because they had been on vacation for the Memorial holiday. Melissa told me that they didn’t know that Robert was so allergic to cats. And, that when he left my home he had to go have an allergy shot. I told her I was sorry but that was not really my problem. That since I was purchasing the door from Lowe’s I expected Lowe’s to install it. I told her for him to wear a mask. I would even give him one to wear. Plus, he would not be inside my home installing the door. It was to be installed outside because of it being an out swing door due to my floor’s configuration because it was a carport it has a 3” + drop and so the door would not open in. She said well they would have to talk to Robert’s doctor and see what he said. I said well, then if Robert can’t come in my home due to my dog and cats then he should not be doing that type of work. Because I know I am not the only person on the planet that has pets. I said well if he can’t do the job then get me someone else.

At this time I spoke to a Matt and he told me I could bring back my $35 receipt for installation measurements to the customer service counter and get a refund since they could not install my door. Or that they could refund my money to the credit card I used. I said ok then refund my credit card since you just are refusing to do my installation. Well, I never got the $35 refund.
So, I waited a few more days and no one contacted me. I then called Lowe’s back and spoke with Dennis. I told him how furious I was about all of this and that if Lowe’s did not install my doors that I was going to call Channel 7 and speak with Jason Pederson at 7 On Your Side. Because I have never been so humiliated, disgusted, frustrated (or any other adjective / adverb you want to use). When I told Dennis this his reply was don’t threaten me.” I said, “I am not threating you. I need Lowe’s to do their job.” Then I went to Lowe’s and had a discussion with Enrique and told him that since I was purchasing another French door from them AGAIN I expected them to install it and to find me someone else. He said a guy named Frank would be contacting me to come measure my door way AGAIN! Frank showed up at 9 a.m. Saturday 06/01/19. Because I knew he was coming I got up at 5 a.m. that day and started cleaning my “zoo” again. I vacuumed, mopped not only with Lysol & Mr. Clean but I re-mopped my entire home with bleach. Plus, I dusted and washed everything again. Now mind you I had done this same thing the first time when Robert came out and I spent 12 hours cleaning my home.

Well, when Frank came last Saturday 06/01/19 I did not let him in the rest of my home. I had my dog & cats in there and so I shut the old carport door. The only room he was in was my carport / den. He measured everything from the outside. He said he would have to see inside to see about the door jamb? So, I took him through my south door and I had just mopped the floors and they were still a little wet. The floor in my carport / den is currently just bare concrete. It looks like it has cancer on it because after my previous boyfriend who died and I took up the indoor / outdoor carpet that was there we stained the concrete. But it did not work so we went back and painted it. Now, that has been over ten years ago and it has all pretty much wore off. I would like to have some terra cotta Moroccan lantern tiles installed when I find a place that has them and can install them for me.

After Frank left on Saturday 06/01/19 I had errands to run. But while I was out Enrique called me and said that he had the measurements and I could come in and order my doors, finally! Now mind you this is 06/01/19 and my door was broken on 05/10/19. That is nearly three weeks I had been waiting. So, on 06/01/19 I paid Lowe’s approximately $2,200 for these French doors. Then yesterday I got another phone call from Enrique and he said that Frank needed $75 more for an up charge. I asked Enrique why and he said he didn’t really know. I said well call Frank and find out and call me back. A few minutes later Enrique called me back and said Frank said it was because my home stunk too badly. I am very hurt about this! Yes, I have a small little dog (Dachshund / Border collie) and 4 cats. But I know I am not the only person on the planet that has pets. I noticed on the work order when I was up there Saturday 06/01/19 and paid Enrique for my doors that Frank had written or someone had written up the side that they could not install any interior doors for me because my home was too bad due to the stink.

Enrique wanted me to come back up there last night and pay that $75. But I did not go because one all of this drama over these doors have made me very sick to my stomach. So, I did not go up there last night. But yesterday afternoon I called the 1-800 number listed on the Lowe’s corporate website and I spoke to a woman named Robin. I told her my situation and how humiliated and upset I am. Robin profusely apologized for how I have been being treated. She said she would have the store manager (James White) at this Lowe’s on McCain in North Little Rock call me today.

I am still waiting on his call. But I don’t feel I should have to pay any more money for them to install my doors. I have paid all I want to pay. My home is not and never has been UNINHABITABLE as they say it is. I do not have any mice, rats, roaches nothing. I am an EXPERT when it comes to decorating and knowing what goes with what and where. I watch HGTV 24/7/365 plus I read all types of articles on decorating. All of my wood furniture pieces for the most part are solid oak or birch. All of my bathroom floors and sinks are marble. My furniture is the best that I can afford right now. Just about everything in my home is new. So, how someone could say this about me and my home is unfathomable.

I feel that since I have been treated so badly and for no reason I want an apology from all of those installers and managers. Because this is all totally uncalled for.

Please contact me at your earliest convenience regarding this matter because I am a very displeased customer right now and I have always given Lowe’s a 15 on a scale of 1 – 10. But now, as far as the installation / manager employees they get a “0”. I will not be recommending Lowe’s to anyone until this matter is resolved.

Thank You,

Judy Carol Zorn
425 Sierra Madre Drive
North Little Rock, Arkansas 72118
501-753-2524 (home)
501-920-9154 (cell)
jczorn@live.com

20

I purchased blinds custom blinds. There are unresolved issues with the measurements and manufacturing of the blinds. The blinds were cut too large for the windows, they actually cover approximately two inches of the wall. There were three blinds made to cover a patio door (side by side installation) and the blinds are made of fabric and the fabric doesn't line up when the blinds are lowered.

I was very specific with the installer when he came to measure for the blinds as to the width, and he assured me that they would come from the same batch, ergo, there would be no issues with them line-up.

I called Lowes numerous times, including the day of the installation (approximately 1 month ago), to date the blinds have not been corrected. I've been told several times that they were waiting to here back from the installer. My recommendation is to move on, clearly the installer is nonresposnvie. I would like this issue to be addressed and resolved immediately!

20

I purchased PERGO MAX Handscraped Manor Hickory flooring Product number 636287 from Lowes. The flooring got a wet spill and it ruined my floor. I am very dissatisfied with this product. Is there any recourse to my problem. Can I expect Lowe's to stand by this product that they sold to me or am I just out in the cold? Please respond to my complaint asap. I am now having to replace this garbage. I will never again use PERGO brand products.

20

We hired Lowe’s to replace our fence in December 2017 and our neighbor just had his fence replaced last week, it was discovered that our fence with gate was put up with no foundation, the the fence have pulled the pole. Th3 screws ar3 pulled out and we have difficulties opening and closing the gate, I am extremely frustrated and upset with the contractors you sent our to do our fence.

20

Ordered an item on 5/25 - checked delivery status using their system - says it will be delivered on June 1st - does not arrive. Check status on June 1st says its delivered. Clearly not. Call Lowes - told (2) things : DATE provided initially was a guess and that would be the date the product WOULD ship NOT arrive. I ask why then does it show DELIVERED in the system . I am told that is how LOWES works - when a delivery date passes - the system changes it to delivered. I am then told the date the item will ship is 6/3 Monday. Today is Tuesday, I check system for delivery status - still no product. SYSTEM now says - ORDER CANT BE FOUND. Seriously. So phone call # 2 - oh were sorry but we can't get ahold of the vendor and we don't know if it shipped or not. I ask why was my credit card charged on 5/30 - when I was told it was shipping yesterday and now your system doesn't show it in the system. No answer, other than we are sorry maam. I ask for supervisor - ask for expedite - his response - he doesn't have authority to do that. I ask for his supervisor - he says he is the only one that can manage this activity. but yet he doesn't have any authority. I ask for the order to be cancelled. He can't do that - because he doesn't know if it shipped. If it did ship, then I will have to receive it and then return to my closest store. I will NEVER EVER EVER EVER EVER order from Lowes or shop in their store again. I have ordered so many times from Home Depot - BIG ITEMS and no problems. STAY AWAY FROM LOWES!

20

BEEN TO STORE THREE TIMES, HAD TO WALK OUT. CUSTOMER SERVICE DESK JUST IGNORES YOU, OBVIOUSLY MINIUM WAGE, AND IT SHOWS.
FIRST TRY,WAS TO BUY 1OO 20FT LENGHS OF PVC PIPE BUT NOW ONE COULD BE FOUND TO RUN THE FORKLIFT,
SECOND TRY. WAS TO BUY 4 CRAFTSMEN STOREGE SHEDS, COULDN'T FIND ANYBODY TO PURCHASE THEM FROM. WENT TO SERVICE DESK, THREE PERSONS BEHIND DESK, I WAS JUST IGNORED, UNTILL THE GUY MANNING THE RETURN DESK NEXT DOOR FINALY ASKED ME IF I NEEDED SOMETHING. I TOLD HIM, AND HE PROCEEDED TO PAGE THE GUY IN CHARGE OF THE SHEDS, AND KEPT PAGING HIM MULTIPLE TIMES, EVEN ON THE ADDRESS SYSTEM, NOTHING, I ASK FOR A STORE MANAGER. HE CAME AND I TOLD HIM I'VE BEEN THERE FORTY MINUTES AND CAN'T FIND ANYBODY TO SELL ME THE SHEDS. HE TOLD ME MAYBE EVERYBODY WAS TO BUSY TO HELP ME, IN A RUDE WAY. I HAD TO WALK OUT AFTER THAT, HE YELD AFTER ME TO HAVE A NICE DAY, IN THE SAME RUDE TONE.
THIRD TRY, I READ LOWES IS CLOSING STORES, MAY I SUGGEST THE BEND OREGON STORE BE ONE OF THE FIRST, AND NEEDS TO CLOSE, CAN'T BUY ANYTHING IN IT.
,HOPE THIS HELPS
THANK YOU
MIKE LYONS
BEND OREGON

20

I am a carrier for Oldcastle, one of the vendors that supply Lowes with garden and landscaping product. I have delivered into Lowes for years now and I follow all rules that Lowes has established for carriers. Today I tried to schedule in a truck. I called a day ahead of time during receiving hours. The load is on a flatbed per Lowes request. The receiving department did not answer the phone or page. I told customer service that I would call back. I do realize how busy they are. I called back at 3:45pm EST and was told that the receiving department was gone. I then asked to speak with a MOD, per Lowes instructions if we are unable to get a hold of receiving. It is now 6pm and I have yet to talk to one of the four managers on duty. I am on hold as I type this. I have literally been dealing with this for more than 3 hours now and still have not spoken to anyone. This truck is planning on delivering tomorrow, 6/5 in the afternoon. The load is due 6/6. The customer service lady, who has been trying to help me, asked if I could call back tomorrow and speak with receiving. She has been trying to get a manager to take my call. I am going to do this, but I will probably be told that trucks have to be scheduled in a day in advance, which is what I have been trying to do. I am sending this because there will probably be an issue tomorrow when I try and schedule the truck in and I would like for it to be on record that I did comply with all of Lowes regulations regarding delivery of product. Thank you

20

Purchased your Troy Bilt 2700 Pressure Washer which has stopped running after several uses. It refuses to start after proper cleaning. How can I exchange this for a better machine? I am a loyal customer of your Oneida, NY store.

20

I purchased 60 bags of dark mulch on my Lowes credit card during the Memorial day sale to get the sale price of $2.00 a bag. I asked the cashier if I can purchase the mulch while it is on sale then have my son pick it up at a later date with his truck (I don't have a truck). She said yes so I bought 60 bags to pick up on a later date. Today 6/4/19 at 12:30 my son went to pick up the mulch with his truck. They said the cashier did not mark it to be picked up at a later date. I had to call the manager (Vanessa Walters) who approved the pickup for today. Ms. Walters told my son he would have to load the 60 bags of mulch into his truck him self. This is terrible customer service. I have never had to load heavy bags into my vehicle by myself. Home Depot across the street will load it for the customers as will the tractor supply store. You have plenty of employees working in this department they should have loaded up the truck with the front loader. This is terrible customer service. If I was there instead of my son I would not be able to due this with a sprained hand. They should tell the customers you have to load it yourself that way you have the option of buying elsewhere.
Suzanne Jacobs

80

I wanted to complain about the waveland MS lumber the way the managers are doing to the cashiers. The cashier will no longer be waiting on us that we are use to because they was thinking about putting them up front and would no longer being a regular cashier back there and they would be moved to the front, I am a regular and do not agree this is not fair to them and us they should not be treated that way,

20

Back last year July 2018 we had kitchen countertops installed. The countertops are great but I have issues with some other things like backsplash and soap dispenser coming loose. I went by the store today to see if I could get the person who finished the work to come back and fix the dispenser. The person I spoke with was looking up my information (so she said) and sent it over to the representative I had work with (Heather Knuidise) which would generate a work order for the repairs. After thinking about it I called the store. I was told the person (Heather) does not work there anymore and that department has now been elimated. The person I spoke to earlier in the store never made mention of that. I did speak to a manager but no resolution. Now if there is no department does that mean there is no warranty for repairs on workmanship? The store no. 1923.

20

I paid $3500 in Feb 2019 for 3 windows and 5 doors. windows only right size - all doors wrong. Still don't have front storm door. I've spent close to $50000 in last 20 yrs-will never do business w/Lowes again. Call Shreveport LA on Youree and see is anyone answers the telephone.

20

I ordered a double vanity by Scott Living Durham 60in white oak w/ carrara marble top 4in backsplash, the delivery service called me and said that the order would be delivered Saturday from anytime between 8:30 am until 1:30 pm waited and no show. I received another call from the delivery service and said that the order would be from 8:30am to 5:00pm again no show and no explanation. I called customer service and customer service investigated and found out the order was never put on the truck I was told it would be delivered on Monday between 8:30am and 1:00pm again no show again no on truck. When will I receive my double vanity. I have missed two days from work waiting for this order and would like compensation for my time off.

order # 373260116 item# 922226 model# 1328VA-60-241-900 Scott Living Durham 60in white oak double sink w/carrara marble top

Thank you.

Jerry Whichard
4 Lester Ct
New Castle, DE 19720
302 261 6886 home - 215- 605-1082 cell

20

Display of Kobalt battery powered lawnmowers were marked at a price of $299.00. There were some that were self propelled and some were not in the same stack. They were stacked this way since Memorial Day. I asked a sales associate about the price and she proceeded to tell me the self propelled mowers were $399.00. If there was only one self propelled in the stack, I could understand a mistake. There were in fact three that I saw in the stack. I asked here why they were stacked that way but she only replied the self propelled was $399.00, with no other reason they were stacked that way. Not wanting to start a confrontation I moved only, but walked back by the display and noticed the sale sign had been removed. I shop at Lowe's frequently and know them as a company of integrity. On the surface the incident seemed to be a bait and switch tactic. To me the price marked on the stack should have been honored at that time then the mistake corrected. I want to continue to shop at Lowes but I feel I was treated in a none professional way and am considering taking my business elsewhere. In addition I fell that I should be able to purchase the self propelled mower at the price of 299.00 as it was marked on the sales tag. I did not take any photos, so I'm doubting the sales associate will fess up to the error, given the way she treated me.

80

I purchased a dryer, service was excellent, the installers were professional and courteous, I was very impressed until an emergency flashlight was missing after they left that I had placed on a table in the basement when I had to replace a light bulb prior to their arriving. Although it was of small monetary value it ticked me off because I had tipped them well and I had to buy a new one. I don`t like to complain but this didn`t sit right with me.

20

Store #471 Date of purchase: 5/31/19 Time: 16:00:09 Terminal:15 Clerks name: Debbie
I brought my purchase to Debbie's register. She did not acknowledge me at all. I said, Hello to her, she did not respond. She rang up my purchase, don't remember if she handed me my receipt or put it in my bag. Did not say thank you. Did not say anything at all. She was talking to the lady at the register beside her. Then told a young man who came up to her that she would like to take a break. Very disappointed with the lack of customer service!

20

Service. My wife and I went to lowes in Ocala, sw 90th, to pick up an order that I had made online, we arrived and the sales associate was NOT very friendly at all. She did NOT smile the whole time we were there. She acted as if she didn't want to be there, much less to wait on us. She did say Thank you as I left, but no smile. I'm not submitting the complaint to retrieve anything other than self satisfaction. I have to run now, but I will continue later.

Tom McCallum

20

I went to buy $1000.00 washer it's been more than 2 weeks the schedule for delivery was on Thursday 30. When they show up with it They had the wrong washer they came again today they had something wrong with it again I got upset and told them I really need that washer they told me that they couldn't go and get the other one and come back. So I try to reach a manager and I couldn't in all the 4 times I called. So really is that much y'all care off y'all business.

40

We visited you store in North Attleboro MA on 5-24-19, in the garden center. We purchase about 175.00 and when the clerk was finished he said oh I cant print you a receipt, ran out of paper, do you really need a receipt? I said Yes, your store return policy that you do need a receipt in order to return an item. Another clerk came by said, DO you really need that receipt?. Again, I said Yes, so I made her look up the transaction. She finally she looked up the transaction and said "Okay go to Customer service and ask them for the receipt. SO I said really, I have to walk back into the store and go to customer service? Yes, she said cant help you here. So I has to walk to customer service and stand in line with 4 other people, which they had one person on the desk. Took a while, and finally got my receipt. I don't understand, isn't your policy for return that you need a receipt, so why do your employees really are shocked to hear that a person needs a receipt? Also why do I have to walk across the whole store and stand in another line just to get the copy of the receipt? Poor customer service

20

Ordered a bunch of appliances online and one of my appliances was priced lower at the store, but it charged me $50.00 more. Tried to get a refund at the store, they said it was an online order and will be helped by customer service. Called customer service but they put me on hold and never got back. I might just go ahead and cancel The whole order. I have options.

20

Regarding Lowes Store @ Metroplex in Conshohocken, PA 19428.

My son and I have decided to purchase our future garden and hardware needs at
Home Depot (less than a mile away) because of a recent experience at your store.
The experience was more in the way of a 'last straw' than a isolated incident;
we are not sensitive people and make allowances.

I watched with incredulity while my son had to wait at a checkout for the female
cashier to finish a social conversation with a male employee before she checked
his items out.

When the transaction was completed she promptly sat down and did not offer to
help bag the items. As a matter of fact her attitude as far as the customer was
concerned can best be described as sullen.

We have tolerated long lines at unmanned return departments, employees uninformed
of product description and of product locations; but, we will not tolerate outright ignorance.

Until this situation is rectified will take our business elsewhere albeit reluctantly
because we love the store.

20

I wish I could rate it a 0, for stars, the Lowes in Vestel NY blind and shades department does not even deserve 1 star, the entire system is so screwed up and they have been not following though on what they have said for custom blinds. It happened the first time I ordered my custom blinds and now the second time also and I have to be honest I will tell everyone that comes to me to never go to lowes that it was terrible and to use home depot. No one there even seems to care, I have entire documentation of what happened if anyone even cares.

20

I received a delivery and my door was damaged by the delivery drivers. After 8 calls to the store and 2 personal visits no action was taken by the store manager to fix my door.

20

Zero is my rating...…

Lowe's is ridiculous. I placed an order for appliances on 5/4/19, no call, no delivery.....nothing. Couldn't even get someone on the phone for weeks. Finally after calling several numbers, I reach someone only to be told my appliances would be here Tuesday 5/27/19...AGAIN....no call, no delivery.

I WILL NEVER ORDER FROM YOU AGAIN. NOR WILL I SHOP HERE. WORST EXPERIENCE EVER. YOUR TAG LINE IS HUMOROUS.

20

I bought an electric range took it home unbox it it was a gas range i took it back and got the right one no one there seemed concerned about about the inconvenience it caused me

20

Just left your store after buying a 300.00 Dyson vacuum. While checking out the receipt printer malfunctioned (which Happens), the girl didn't know what to do, so I had to wait for her to ask someone. Then I had to go wait in line at the service desk to get a receipt, (couldn't get it at the checkout). I said that it was ridiculous that I was the one having to do all the leg work to get a receipt. The girl then told me "it wasn't her fault" the absolute worst thing you can ever tell a customer. Like it's my fault your equipment malfunctioned. The most you should say is that your sorry it happened and then you go and get my receipt for me because it's not MY fault. I will never shop at Lowe's again, I gave it a shot also there were like 4 employees standing around talking to each other and the lady at the service desk was about as friendly as a pit bull. I will take my business to Home Depot from now on. Lowe's doesn't seem to care about us lowly customers.
Lowe's GVX 2646 3122 Interstate 30 West, Greenville, Texas 75402 Invoice number 10147 1*14 05/29/2019. 12:38:34, Sales # 002663325.

20

In your sales ad dated 5/23/19 - 5/29/19 you list a picnic table for $69.00. No where does it state that assembly is required nor does it state that there is a $10.00 fee for assembly. I visited your Culpeper, VA location on 5/26/19 wanting to purchase one of these and NONE of them were put together. When I entered the store and inquired about purchasing one I was told that it would be at least 3 days before I could get one already assembled and that there would be a $10.00 fee for doing so. I asked to speak to a manager concerning the fee that is not listed anywhere and was approached by a very arrogant, rude and down right ASS of a person who I don't believe was a manager at all but just someone they pawned me off on. I explained to him my concerns with having an assembled item listed for a certain fee and then trying to charge more money for putting it together. I was told that I was not the first one to bring this up during the sale, but that there was nothing he could do and even if they had one already assembled then there would still be a $10.00 fee added to it because they had assembled it, which is also not listed in your paper. I am a customer service rep for a very large company and we would NEVER allow one of our customers to leave feeling as though their business doesn't matter. We go by the motto that the customer is always right. I would rather eat a few dollars today than lose my customer's business in the future. There was also another family in line behind me who also agreed with my point of these fees not being printed and walked out with me, so this "manager" let $140.00 in sales go over $20.00....SMART! Now in the grand scheme of things I'm sure my little purchase doesn't mean anything to you, but my husband owns his own company and is not looking to spend anymore of his money at Lowes either. I hope that in the future you can train your employees to be more polite to your customers and you can learn to print more honest ads and not have hidden fees that make you lose more business.

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I was to get flooring delivered to my home on 5/29/19. I called to confirm with Lowes on 5/28/19 and they confirmed delivery for that day. TODAY is 5/29/19, my father took off work to sit at my house to ensure someone would be there when they delivered the flooring. It is 2pm and I called Lowes in Altoona, PA to see when someone would be coming because no one has, and they inform me delivery was changed to 6/5/19. NOONE INFORMED ME OR MY FATHER OF THIS! He took off work just for this day. Very unprofessional and totally unacceptable especially since I, the customer took it upon my self to confirm delivery and they did, FOR 5/29/19!

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On May 28,2018 I wanted to buy a 4x4x8 of wood and have it cut to a certain size. I called to the Lowes in La Quinta,California and I called customer service department and I asked them if they can cut a piece wood they said yes. I asked them if they can check with the lumber department before I go over to the store. After I bought the 4x4x8 wood I asked them to cut the wood and they said they cant cut the wood due to the machine being broke. I am very upset with the customer service I received. I asked to speak with a store manager and I explained the situation with my poor customer service I received.I would like to know what can Lowes do for me as a customer?

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On May 24, 2019 WE BOUGHT 25 CU FT WHIRLPOOL REFRIGERATOR, ITEM 876294 RRS 8555SIH2, from Lowes store #1644 in Milledgeville, Georgia. the appliance was delivered on May 26, 2019 to our lake house in the area. THE SERVICE WAS VERY GOOD, 5 STARS
on May 28, 2019 we went to Lowes store # 2232 on Fairington Road, our residence area. we wanted to buy 5 years extended warranty for the appliance. One associate could not help, another associate told me to go to the store in Mellidgeville. When I objected she did some entries in the computer and charged my Lowes credit card $189.97. She produced a receipt which did not have any reference to the appliance or my name
When I asked for receip that shows reference to the appliance and the full record, she told me to call warranty coverage for help. I asked for a manager. the manger Mr Zola Davis did not seem interested in understanding or solving the problem, and went fast into hiding, VERY BAD SERVICE. VERY BAD REPRESENTAION, 0 STAR.
Finally I was helped by sales associate MS DORA MAPP, she was VERY HELPFUL and called warranty coverage and asked them to connect the warranty to the appliance. She was told it will be done the next day. I hope so !!!!!!

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I purchased a brand new refrigerator on 3/2/19 Fulfillment # 85580 location 1190. ORDER # 369835895, invoice # 92245. On Thursday evening, 5/23/19, I noticed my freezer had defrosted and all of the ice melted and refroze. The Fridge was not cooling. I immediately called Whirlpool Customer Service and due to Memorial Day weekend, they could not get repair out to me until Tuesday, 5/28/19. I am being told that the Freezer Harness is defective and the defrost safety is malfunctioning... I called Lowes CS at 800 445-6937 and I am being told that there is nothing you can do about this! The repair man said the part in stock to replace is no where available and could be at least two weeks. I will be without a fridge/freezer for over 3 weeks, possibly longer. I am so disappointed in Lowe's and can't believe you will not replace this defective appliance that was just delivered less than 90 days ago! I want someone to make this right. Please call me at 813-629-9014.

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We signed a Contract with Lowe's on November 2, 2018, for the purchase of kitchen and floor remodeling, with a sub-contractor thru Lowe's. We have been dealing with a Lowe's store in Tallahassee, Florida, on Capital Circle NE. The work that we wanted started the first week of January, did not start until the 2nd week of February. There have been delays due to mis-ordering of material (wrong material ordered and not ordering of items), no call backs from Lowe's personnel, poor workmanship by the contractor, poor measuring by contractor, no call backs from the contractor, additional work needing to be done by contractor due to the aforementioned, damage by the contractor, plumbing mistakes, electrical mistakes, damage to house, plumbing leak, having to use customers tools and materials because the contractor did not come prepared. We are now at the end of May 2019, and this project is still incomplete. We do not want the contractor back in our house due to the many mistakes and lack of professionalism they have exhibited. I have spoken to Anthony Robinson and Kelly Lewis on two occasions, and we are still waiting for a reply from them and from Chip Pledger or Jay somebody to resolve our concerns and issues. We are very disappointed with LOWE's, and their lack of customer service. Trying to get through to speak with someone on the phone is a joke, your customer service is lacking at this store.

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Please see the pictures attached. I found a razor knife blade in the top soil as I was breaking up the clumps of dirt. I returned the blade and the soil bag to the store. No one seemed very concern. The response was " I hope you have a better rest of your day.

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WORST CUSTOMER SERVICE EVER!!!!
Purchased an Upright freezer and had it set up for delivery on Monday, May 27th, 2019. I was told by the manager in the Greenville, Texas store that he couldn't give me a time frame for delivery which I was fine with, I was off work that day since it was Memorial Day. Around 10:30 AM i received a call from the delivery guy stating he would be at my house between 4-5 PM, again i was fine with that. 5:30 rolls around, no delivery and after calling the store for AN HOUR i finally get ahold of the Store Manager and i was tol that my delivery will have to be made at another day since the delivery truck is runnung late. Did not receive a call from the driver who called me from his personal phone and when i tried to call him 2 times he didn't answer. As much as i hate shopping at Home Depot i will from now on. I'm done shopping at Lowes! This is the 2nd time I've been treated this way after ordering something from them and having it delivered.

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Dear Mr. Ellison,
I am writing to you today to share my experiences with your store and express my extreme displeasure. My intension is to keep this letter brief and on topic. Our family made a decision to renovate our home last year. Our modest 3-bedroom home was somewhat dated and in need of some work. After a long search and much thought, we chose Lowe’s for our renovation. We were impressed with the care and support we found in the early planning and decision-making stages. 5 months ago, we walked in, spoke with our PSA and wrote your organization a $36,000 check. This amount of money constituted the bulk of our savings as well as the equity in our home. We were told that it would take 4-6 weeks for the custom cabinets to be delivered and then a week to 10 days after that to complete.
On the day that the work was to begin, we were informed that our PSA, Jessica, was no longer with the company, and in fact the Job of PSA had been discontinued. From that point on we were directed to deal with Tammy, the “installation person”. Since that time, we have never spoken with her without having to call the store at least 3 times. We have been hung up on more times than I can count. When we have gotten her on the phone and the 2 times she has come to our home, she was disinterested, rude, and dismissive.
The Sub-contractor, Neil Carpenter, has been another disappointment. Just a few of the items that have happened include no plastic sheeting being hung to protect the rest of the house, paint and drywall mud in the bathtub, an entire wall of cabinets being installed several inches off so they could not be opened, and our house left in total disarray on a daily basis. This is far below the industry standard of practice. The week to ten days that he promised was more like 4 weeks, with a long 6-week gap in the middle. When these things were brought up to Tammy, I was informed that I was “nitpicking” and that I should have know it would take more time.
So, here we are 5 months into a renovation of our kitchen, living room, and dining room and still no end in sight. For 4 months we ordered take out, ate microwave meals, or sandwiches. Our Son has found nails, tools, and chemicals more than once, and our garage was used to store things and was unusable to us. Our deepfreeze was unplugged by your workers and left for weeks. Luckily it was bitterly cold here. Our bathtub has been used as a utility sink, and the communication from your employees has been next to non-existent. Any time we have asked for time lines or dates of work, we have been told “Sometime next week”.
2 events finally pushed me to write this letter. The new dishwasher we purchased did not work on installation. Tammy was called and told me she would have to send a warranty service call in and would get back to me. She did not. We went in to the store and talked with another person who was able to get the new dishwasher switched out immediately and, in the process, informed us that Neil no longer works for Lowe’s due to poor work, but was allowed to finish our project. So, we are now depending on a former employee to care and respect our home.
Secondly, When Marie and Tammy came to do our final walk through, I was asked to sign off on the finished product even though there is a list of things that are not complete. I was again told that I was nitpicking, and not answered when I asked about a promised refund on cabinets damaged by Neil. Marie told me that she would get right on the list and have Neil back to my house immediately. Today, 8 days later, I got ahold of Neil and was again told, “he would be around to finish sometime next week.”
This is an unacceptable way to treat a customer, particularly one who spent such a large amount of money with your organization. I am disappointed and dismayed that this is has colored how I feel about my new kitchen and that my excitement and flexibility were exploited by your people. We went out of our way to be understanding. My Husband and I work very hard and realize that things happen and there are delays. This whole experience, however, has been far more than life getting in the way or simple miscommunications. This was one of the saddest displays of poor service imaginable.

Angrily,

Katherine & Bryan Sullivan

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I’ve purchased pine straw twice in last month and had to wait over twenty minutes in extreme heat for someone to unlock truck. Today a young boy came out to load pine straw and saw trailer was locked and radioed for a manager to unlock. The young boy preceded to help another customer and forgot about me. After waiting for about 10 minutes I called Lowe’s operator at store and asked for someone to come out and unlock truck. I waited for a while and no one shows up so I called again. Finally lady comes out (I think Gloria was her name) to unlock truck. I suggested it might be a good idea for someone to be responsible for unlocking truck every morning. Her response was that sometimes things were beyond her control...like when people call in sick. Unlocking a trailer in the morning seems like a simple task to me and could be done in just a few minutes so loyal customers like me (67 year old veteran) would not have to wait for a long period of time in the extreme heat. Also I feel like a better response from Gloria might have been “great idea, I’ll tell the manager” and would have defused me. I seldom make complaints but eight hours after this Lowe’s purchase I’m still very annoyed especially since it’s happened twice in the last month. I’m retired and have been spending several hundred dollars a month for years at Lowe’s (ask my wife). Honestly I would like to have some sort of credit toward my pine straw purchases for the long periods of time I’ve had to wait for someone to unlock the trailer. Thank you.

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Lowe's disrespects American flag this Memorial Day Holiday. The Lowe's on 1700 Blanding Blvd, Middleburg FL , Store 2970 has on display, just inside the main entrance, a picnic table (one of your $ 69 specials, painted as an American Flag. The flag covers the table and 2 side benches. It is a disgrace. The American Flag should never be sat on or have food served on it. Check with the Flag Code.
Early last week I protested to the customer service lady but to no avail. I stopped several times throughout this week to talk with the real store manager, Clint Nelson, but he was never there, or didn't want to talk about it. This morning while I was there I spoke with a supposed to be manager and she said it didn't bother her. I asked if she was from a military family..she said no. My niece placed it on Facebook. Unfortunately this store is too wrapped up in making money this Memorial Day weekend, they will do anything for a buck. So maybe corporate can do something about this. Besides myself there are a lot of retired military here.
If you can't do anything about this maybe the local TV stations can. They are always looking for stories involving large companies disrespecting the
American flag for profit. "Lowe's disrespects American Flag this Memorial Day holiday should title their story.

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5/25/19 Went to store in Lumberton NJ at7:00am to purchase a new 46" riding lawn mower .Waited in department for assistance ,passing employee asked if I needed assistance and I replied was looking to purchase a riding mower ,employee told me to go to any register and they will ring it up and the department employee will come out with key to unlock mower as they are outside in front of store .After going to the 1 and only register open and waiting on line for 25 minuets the cashier told me she was unable to locate the SKU # for that item and I will need to go to the department to have the employee check and get the proper SKU #.I went back to the department and waited 25 additional minuets for employee to assist me, We finally figured out the proper SKU # and was able to go back on line and pay for this tractor was again 20 min . Now I had to wait for a manager to come out with a key for the locks that connect all the tractors ,in the mean time the department went to get the owners manual and the keys for the tractor .
I took the key and checked to be assured the key fit and worked ,the tractor did not engage and the employee told me that was due to no gas in the tractor . I advised the employ I am 55 years old and have worked on Lawn equipment and it was not due no fuel in the tractor.
I asked him for the manager and upon the manager returned he told her I did not know my *** from *** in the ground the tractor is fine ,I explained to the manager the battery is dead .The employee reiterated that I was wrong and she should just give me my money back and get rid of me …. so I said fine give me my money back and I will leave ,manager was rude and taking employee side and had no regard to making this right .
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Brand.
I didn't like: Anything about their customer service.

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Mr. Niblock:

I am not a happy customer, thumbs down to your corporation!! First let me tell you I have had several storm doors ordered from Lowes. Two from the store in New Carrollton – one of which was delivered to and installed in my Mom’s home in Ohio with no supervision from me – I was here in Maryland at time. That’s the good news; the bad news is that the customer service is slipping badly in this store; you need to send someone to figure out what’s going on.

In a nutshell: I ordered a door on May 15th. Paid $35 to have the door measured and was told it would happen in 48 hours and I would hear back from the store in about 4 additional days to come in and pay for the actual door. I waited an entire week.

On May 24th I tried to call the store four times without anyone picking up the phone!!!!!! So I called the Customer Care 800 number and voiced my complaint about the lack of attention to my order and not being able to contact anyone. She asked if I would go on hold so she could contact the store; came back on the line and told me she had called 7 times with no answer! She apologized and told me she would contact “senior management” and someone would get back to me within 24 hours. 24 hours came and went and no one called so I called Customer Care back again and told them I was done unless someone called me back by 10 a.m. the next day (May 24th). Did not receive a call back. Surprise. So I called my bank, reversed the $35 charge and called Customer Care a third time and told them to cancel the order and informed them I had reversed the charge. She said she was sorry. It had been 48 hours since I voiced my complaint to Customer Care. If I had this much trouble just getting the door measured, I had no confidence that a door would be delivered and installed in a timely manner – meaning before the snow came in January. I’m serious. I know it’s only May but given my experience…

THIS MORNING (May 25th – Saturday – a full 10 days after placing the order), l received a call from Coffers Construction offering to come measure the door. I told her the contract had been cancelled. She claimed she wasn’t told.

This is even more laughable because in the Detailed Expectation Sheet under the “Why Lowe’s for Installation” it states “We’ll keep in contact throughout your installation experience.” I’d be interested to hear your defense of that statement.

For the record, I have now ordered my storm door from Home Depot. They’ll be here Tuesday to measure the door. They would have been here Monday but it’s a Federal holiday.

In addition, I visit this Lowes frequently this time of year to buy mulch, top soil, lovely plants, etc. I usually take a member of my family because at 82, I can no longer lift heavy bags of mulch or what have you. One day no one was home and I needed top soil so I went and was able to tip the 4 bags onto the flat bed with no problem. (No one was around to assist me.) Asked at the counter if someone would help put it in the car. She called for help over the speaker system. Waited at least 15 minutes and no one came. Finally a lady came by and asked I needed help – NOT A LOWE’S EMPLOYEE, A CUSTOMER. I told her yes but that help was supposed to be coming. She told me “honey, neither of us will live long enough for someone to come out to help. I was here a half hour last week and no one came so I did it myself.” She then proceeded to lift those bags into my car. I felt awful – poor lady – she was considerably younger than me and told me she was a “farm girl” but she shouldn’t have had to do that. I thanked her profusely and decided not to go back to Lowes’s if I was buying something I needed help with.

I’m wasting all your time telling you this because this store needs help. Literally. Either the manager needs to be retrained or replaced or you need to hire more help. Retail 101 – someone should answer the phone by the 3rd ring (if only to put you on hold); Management 101—someone should call back immediately when a complaint is voiced. Will I go back to Lowe’s. I don’t’ think so. Home Depot is a little further from my home but seems to be less aggravating, When I went to get the storm door, I noticed 2 instances where employees were dragging flat beds filled with mulch to someone’s car. It was a weekday around 11 a.m. They seem to have it all together Maybe you should contact them and ask for pointers. Since they are able to hire help I can only surmise that you guys just don’t care.

A very disappointed EX-Lowe's Customer,

Dianna Sakacs

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Hello,
I am a United States Marine Corps Veteran with six years of service and I have been refused your veterans discount at Lowes store #2505 more than once just because I do not have a "my Lowes" account or card. This is totally unacceptable! Even after showing the associates my VA card, plus my North Carolina veterans drivers licence I was refused!!! Isn't this enough?!? I don't want to join your little club because I don't want my purchases documented and categorized!! My privacy is important!! But not to you people.
I was visiting the Lowes in Jasper Ga last month and the associate checking me out noticed my U.S.M.C. hat and shirt I was wearing and didn't even ask for a "my Lowes" card or even a V.A. card. He automatically applied my discount and thanked me for my service.
This is something the Murphy store does not do or know how to do. I showed him my N.C. VA drivers licence anyway, but to get back to the subject. WHY IS IT ONE WAY IN ONE STORE AND ANOTHER WAY IN ANOTHER STORE!! You guys are a miracle!!
Starting this day, Me or my family will never set foot in any of your stores again! Discount or not...We will be taking our business to Home Depot. Its another 15 miles for us but at least we will be trusted and taken at our word. Even the local hardware store ( ACE in Hayesville NC) . Takes me at my word!!
I hope you go out of business.....sincerely CW

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To whoever reads this:
You advertise Comfort-Bilt storm windows, Single-Glazed Aluminum White Window, Model C 2033255, Item# 7744 32x55 for $54.00 and 32x39, Model C 2033239, Item # 7492 at $48.00. I need 14 of the 32x55, for a total before tax of $756.00 and 2 of the 32x39 for a total of $96.00 before tax. When I called my Lowes here in Conyers, they said that they are not available; nor would they ever be. Why do you advertise something on your web page that can't be bought?
I'm on SSI and get $791.00 a month. Your folks told me, basically, too bad we are out and are not getting anymore.
This smacks of "bait and switch" tactics. They are more than glad to sell me windows at $80.00 and up.
As you can tell, I'm not happy at all about this situation. I buy all of my Home Improvement needs from your company. Granted, I'm not a "big dog" as far as your other accounts but I have been loyal to you since you opened this unit.
I would hope that accounts for something in your corporate eyes.
Yours,
S. Kurt Jocoy
788 Greenwood Trail SE
Conyers, Ga.
30094-4548
E-Mail: kjocoy@yahoo.com

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My name is Barbara Kirby and live in Richmond Va. I used Lowes installation for a new range I bought.
they came and picked up the old one and put the new one in. It is beautiful and we love it and everything
worked out fine until we went to cook that night...I realized I had not taken out the pots and pans from
the bottom. Now, right off I would say that is my fault....what disturbs me is I called Lowes right away
and they said the truck would be in and I could pick them up. So I went when they told me to at the
customer service desk and they said the truck wasn't back yet....please wait until tomorrow to pick
them up....so I ventured again to pick them up and no one could find them. I finally talked to the man
that sold me the range His name is AJ at the broad street store. He could not have been any nicer and
walked me over to where the truck was....The man he talked to told him it went to the Spotsylvania store.
so Spotsylvania store is far from me. And like I said it was my fault in the beginning but what I want to know
is how did they not hear the rattling when they took it out. Something seems fishy to me and I would like
you to look into for me PLEASE. We are an older couple and things like this frustrate us.
If you need anymore information please let me know.
Thank you we have always loved shopping at Lowes and have done it a lot but this upsets us.
Barbara Kirby

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Had a flooring installation project thru' Lowe's (Hampstead, NC) with excellent in-store assistance. Purchased and picked up tile for the project, and set up an installation thru' Lowe's Serve Pro (contractor I presume). Paid for measurement of the space which was professionally done in short order. Worked with in-store reps & paid for estimated installation. Next came a review of the install which called for additional materials to be purchased & delivered. From there it was passed on to the Serve Pro people who subsequently contacted me.
Once Serve Pro had "the ball" it became a delay, delay and lie game - "I'll call you back this afternoon to schedule the install" lapsed into nothing for days. I asked if the installer could at least visit the site before the installer appeared with men & materials. I got a call from some lad who said he would be here Memorial Day to look over the install - OK.
Today, a call from some clerk about starting installation over the weekend - Saturday & Sunday (do contractors do that??) - to which I grudgingly agreed. I made the mistake of telling her that someone from Serve Pro was stopping by Memorial Day(Monday) for I could only guess to look at the job-site. She said nobody from Serve Pro did this, I was mistaken and it must have been another company. So I gave her the lads phone number.
Well, yes, it was Travis from Serve Pro, and since he was coming on Monday (Memorial Day) the install would start at 8 AM on Tuesday.
I commented that Travis was gumming-up the works, holding up the install. She got upset about this (boyfriend?), and lied to me that he wasn't delaying the install. I assured her he was, since she now wanted to start the install on Tuesday, not on Saturday as she had initially said. She doubled-down and continued lying about the delay. I got irritated by her insistence that it wasn't a delay (Duh!) ... with her finally deciding that they wouldn't do the install.
I know it wasn't a big job & we're just "small potatoes" to you, but the aggravation and delay in having to deal with this petty snowflake certainly un-did all the positive work accomplished by your in-store sales people. If you're going to allow your contractors to hire thin-skinned high-school dropouts to deal with the public, expect to lose business. For me, it's just an inconvenience and leaves a bad taste in my mouth - for you it is lost revenue and a kick in the teeth to all the good people who represent you in the store - they did a great job, it was your contractor who dropped the ball.
If I didn't like the tile we bought you'd get everything back and I'd just go to flooring shops in Jacksonville.
I'm not sure I want to waste my time further with you because of the bad experience with your contractor, Serv/ice Pro.

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In March of 2018, I had Lowes install new luxury vinyl and carpet on my stairs. In early April 2018, a ripple in the floor developed. I have had to go through the channels at my local Lowe's to file a complaint. On May 14 someone came to assess my floor and he felt it could be fixed. The initial floor installers through Lowe's apparently installed the floor incorrectly. They did not leave 1/8 inch all around the floor since it is a floating floor which is what is causing the ripple in my floor when my house shifts. Today the individual that was suppose to be at my house between 9-10 to fix my floor has never shown up. I have tried to reach the install manager to no avail. I called the subcontractor and he says the individual that looked at my floor on May 14 never put this on the calendar. So as of now it appears there is no end in sight for my floor to be fixed and the corner of one of the planks is poking up creating a sharp edge.

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I was recently at your Lowes in Queensbury, NY. I needed help in the plumbing department, which was something simple, but I couldn’t locate it. I spent more than half of an hour waiting for help and finally a man from the electric department. Another man near me had the same issue. It took two intercom calls and 4 pushes on the help button to finally get the wrong person.
It’s my understanding in checking with another Lowes that managers are paid better if they can cut down on the employees hours. My opinion is that you need to have better service and forget this policy before you lose a lot of business.
I have always liked Lowes better than Home Depot, but I’m not so sure now.
Sincerely,
David Atkinson

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I ordered a hose reel and hose on line 3 weeks ago from your store in east Patchogue the hose was delivered but the reel was returned by Fed ex because of damage some one by the name of Crystal signed for it and I have been calling the store and even drove 30 minutes from my home to ask about it because no one there could tell me why it wasn't in their system I was finally told it was being shipped out last week and it never was now my wife called 3 days ago and was told it would be here by today may 22 nd. They still have not sent it out and no one gives us any answers but of course I've been charged for it and also was told they couldn't cancel the order. I have been shopping at Lowe's for years and have never been treated so poorly i will pay off my card cut it up and start going to the home depot this is the worst experience I have ever had with any retail store and it's employees.

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i was humiliated in front of the public which disturbed by son. i am thinking of contacting

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I have purchased a suite of 4 kitchen appliances from Lowes. The range and refrigerator were special order, because of the items purchased. I was out of the country for 2 weeks, and when I got back, I was expecting to hear from Lowes. I had to call, at which time the refrigerator and microwave delivery were done the next day. Great. The range is still not in. OK. But, today, I was supposed to have a dishwasher delivered by an installer who would install the unit. The time window was between 11:30 am and 2:00 pm. NEVER CAME. This is when the fun starts.

Contacting your company and getting help is nearly impossible. I have placed at least 5 phone calls today, maybe more. I was passed from phone to phone, only to wait for the phones to ring until they hang up. Nobody at Lowes answers phones. NOBODY. When I finally got in contact with people that said they could help, the answer I always got was, it's the installers job to deliver and install. They would have him contact me. It's now 5 pm. No calls. I've called back. Twice. Still no solid answer, except to be told "we have to find out why the installer didn't do the install". I guess that means I have to sit in my home and wait for a call. WHENEVER. What kind of solution process is this?

I wasted a whole day on this situation. I emptied under the sink, removed everything that might be in the way, and patiently waited for my dishwasher. My time is valuable to me.

So, to sum this up, let me say this. I purchased 4 appliances for $2,400. Not a ton of money, but a lot to me. I've already paid for them all. Your business practices are, to say the least, sad. I have purchased a washer, dryer, and gas grill at Lowes in the past. You can be sure, everyone that I might ever talk to, I'll mention the wonderful customer experience I've had with your company. To not even get back to me with a reason for the situation is not acceptable. Your installer could have been in a car accident, injured in some way, or sick. I understand the human side of life. But why can't you at least contact people and inform them why they wasted their whole day? No more large purchases at Lowes for me. And, if I don't get a resolution to my satisfaction soon, I'm contacting Visa and sending everything back. All of it. I'm very upset.

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Purchased major appliances 5/17/19 going to 2 different address's. Both scheduled for 5/20 Monday delivery. 8859 Sissy Lane address, Lake Charles la rec'd phone call on their way and was delivered. The 1301 E. McNeese ,ste 304, Lake Charles La., have not rec'd as of 5/21.NOT notified by the local Lowes store on where or when the delivery would be made which is unacceptable. I called 5/21 and talked to Mitch in delivery , he was unclear on what happened but I never rec'd any information about this and had to call the delivery dept to locate the order. WHAT happened?? Need my order....

20

I am complaining about the Waterloo Lowe's policy regarding refunds. Almost a year ago I purchased a new refrigerator and was told I had to buy a water hose connection. After the refrigerator was delivered and installed, I was given the new hose and told I didn't need it so I should return it to the store for a refund. When I attempted to do so, I was told I could not receive cash but would have to spend the approximately $10 dollars on store credit. The person in the customer service department called the manager on the phone when I protested The manager said that was their policy and I would have to find a $10 dollar item. Given the fact that the original purchase was not my idea I did not feel I should have to find an item to receive the credit. For $10 Lowes has lost a customer. I had also just purchased a new dishwasher and stove at the Waterloo store. I will go somewhere else to replace my washer and dryer as I feel I was treated unfairly in being forced to purchase something that wasn't needed and then couldn't get a refund. It was only $10 to me, but it will end up costing you much more in lost future sales. I don't expect you to do anything at this time, but thought you should know how this policy affects your customers. I know this is not the case at some of your rival stores as they willingly give you cash for a returned item.

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