Lowes Complaints Continued... (Page 3)

932+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
20

I recently contacted the store and spoke to a representative whom answered the phone and told me to hold on. I held on for nearly 10 minutes before the representative returned to the phone. After coming to the phone to assist me I gave the rep the item # I was inquiring about and she had a very nasty attitude. Assistance from her was not completed or granted due to conversation ended. So I called back to the store and someone answered the phone and did not say anything just put me on hold. So I called from a different phone number then asked to speak to a manager. I spoke to Ms. Cassie whom attitude also sucked. It's like she was not understanding what I was saying and begin getting louder on the phone. So I just told her I will come in the store. I can't believe it the customer service today was just poor. I make a lot of purchases with Lowe's due to my renovation project. The item I was inquiring about was 148422 model # DB18 and item # 336300 model #33 DB18. I am just disappointed that I could not speak to someone in reference to this product to get more information on pricing and availability. This item is needed to complete my home project. And to top it all off...I wanted to get it from the store I love shopping at LOWE'S. I am at this store nearly every other weekend for something. You can contact me via email or mobile # 214 677 8607. My mailing address is P O Box 153 Hutchins, Tx 75141. Thank You.

20

Customer service at 935 hanes mill blvd carpet department is TERRIBLE!! Excuse after excuse, said they sent mail on cost ,never did. figured this out after they asked for my e-mail ( my wifes) address when they said they had sent it. Said they tried to call, obviously did not since my wife is home all day on disability. No comment on statements made from my wife when she had to call because they knew they were wrong and lied about the issue at hand. Did not place 2nd carpet order until 4 days after it was measured again after the carpet installer did not measure a room. Tried to instill in the employees head that it was need to be installed before the 23rd of April due to home closing and buyer for home wanted it installed before closing. but yet did not care to call or order until April 11th. We spend ALOT of money with your company and feel we should get what we had to reorder and you ordered late, with the possibility of me having to make another home payment and making me lose money, at a highly reduced price. Thinking of taking my business to Home Depot from now on.

20

The countertop was too long so they cut a hole in my window frame to accommodate the extra length, They could have cut the unfinished edge that went against the stove and left my window alone. They also installed my countertop in two pieces. The problem was they used two different stones to piece together,
This cost me a lot of money and I regret signing the paper that I was satisfied because I wasn't I just wanted them out of my house. Hopefully you will re consider and fix my problem before I tell too many people about the horrible work they did.

20

I went for an interview at one of the Lowe's stores in Pittsburgh and the man who was supposed to interview me never showed up. they kept paging him, but he never answered. After about 1/2 hr. I left leaving my name and number to call me, but he never did. I know I'm just one of many candidates, but you just don't not show up. I never had that happen before. I was telling a few people and they couldn't believe it and said that tells you what kind of place that would be to work. It makes me think differently about Lowe's now. The right thing to do would have been to call back and apologize.

20

On March 26, 2019, my husband and I purchased a washing machine and a refrigerator from the Lowes store in Lewisburg, WV. The salesman was VERY helpful and nice. We have bought several appliances at Lowes in Lewisburg, WV in the past and have had the same salesman and have been VERY well pleased. My complaint is NOT with the salesman but with the delivery service. The appliances were not in stock, therefore they had to be ordered and delivered. We were told by the salesman that they no longer use Lowes drivers that delivered directly, that it was a third party delivery from XPO or EXPO (??). He also said that they were having problems with the drivers but the current ones they had were a little better. We had heard that this was the case. Lowes had contracted with a third party in order to save money and that the drivers were now Mexican and could not speak English. In the past we have never had a problem with delivery so we agreed to have our appliances delivered.
We were told by the salesman that our appliances would be delivered on Friday, April 5, 2019 and that we would receive a phone call to confirm.
We did receive and automated phone call (in the past it was a real person that called) that the appliances would be delivered on 4/5/19 from 12:00 to 6:00 p.m. I tool 1/2 day off of work in order to be home when they were delivered. NO APPLIANCES WERE DELIVERED AND NO PHONE CALL. Later that evening, we received another automated call that they appliances would be delivered on Saturday 4/6/19, so my husband stayed home all day on Saturday. NO APPLIANCES WERE DELIVERED. Later Saturday evening, we received another automated phone call saying that the appliances would be delivered on Sunday. We knew that would not happen. On Monday, I called the Lewisburg Lowes store and spoke with a manager and he guaranteed me that it would be delivered on Tuesday 4/9/19. We also received an automated call saying that it would be delivered on Tuesday. AGAIN, NO APPLIANCES WERE DELIVERED AND NO PHONE CALL AS TO WHY THEY DID NOT COME. I called the Lewisburg Lowes store AGAIN on Wednesday 4/10/19 and spoke with a manager who told me that our appliances were on the truck but they were brought back to the store. THIS IS NOT ACCEPTABLE. IF YOU THINK THAT YOU ARE SAVING MONEY BY HIRING A CHEAPER DELIVERY COMPANY YOU ARE WRONG. I HAVE SPOKEN WITH SEVERAL OTHER PEOPLE AND THEY ARE VERY DISSATISFIED WITH THE DELIVERY SERVICE ALSO. I FEEL THAT YOU WILL LOSE SEVERAL CUSTOMERS BECAUSE OF THIS. THERE IS NO REASON WHY THE APPLIANCES SHOULD NOT HAVE BEEN DELIVERED ON THE FIRST DATE OF 4/5/19. Luckily, my refrigerator was not broken and I could still use it. What if I did not have a refrigerator and was keeping all of my cold items in a cooler, waiting on the refrigerator to be delivered???? THIS FRIDAY WILL BE ONE WEEK AFTER THE ORIGINAL SCHEDULED DELIVERY. THIS IS UNEXCUSABLE. ON 4/11/19 I AM PERSONALLY GOING TO THE LEWISBURG LOWES STORE AND GETTING MY MONEY BACK, AS THE APPLIANCES WERE CHARGED ON OUR CREDIT CARD AND IT HAS ALREADY BEEN PROCESSED. AT THIS POINT, I FEEL THAT THE REFUND MAY NOT EVEN BE PROCESSED RIGHT. WE WILL NEVER BUY ANY THING FROM LOWES AGAIN AND I WILL MAKE IT A POINT TO TELL OTHER PEOPLE NOT TO SHOP THERE ALSO AND TELL AS MANY PEOPLE AS I CAN ABOUT THIS EXPERIENCE. I AM ALSO FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

20

Re: Store 2336 Project No. 567633997 for Leon Draxler
Subcontractor Valeri Mysin (Amko Builders, Inc.) has failed to return unused materials upon completion of the flooring project, to either Lowe's or myself. These materials amount to over $900 in value (previously purchased by myself).
Repeated efforts to have the subcontractor return the items, so that I could be reimbursed, have been met with failure, even though the subcontractor has said that he would return them.
Lowe's in-store personnel have not been able to resolve this issue, so am forced to use this complaint forum.
The subcontractor no longer returns my calls to him.
Any help that you can provide would be greatly appreciated, since $900 is a large amount of money to me.
Thank you.
Leon Draxler

20

Terre Haute 0215 Store Manager

I was hoping to hear back from you regarding my experience in your store and i never did.

My wife and I purchased brand new cabinets and countertops right after Thanksgiven 2018 and was hoping to begin work at the beginning of the year. January came and we never heard from Lowes regarding our cabinet delivery and around the middle of January we contacted the cabinet department and was informed that they would follow up with our order. Again a couple of weeks went by and after emailing nothing was communicated and we contacted our representative again via phone and this time we was told to contact diamond directly. I called diamond only to be told that our cabniets were released into production three weeks late and that they would not be finished until Febuary. At this point our project was already over schedule by a month. Our cabinets arrived around 05Feb19. Mr. Trifone did a wonderful job assisting us at this point and was able to compensate my family for the extreme delay.

Our contractor was able to get the base cabinets set and we noticed that the 15" base cabinet was the wrong style and we informed our representative about the mistake and we were told that it would be 14-21 days for a replacement. The countertop company measured around 21Feb19 and we were hoping to have the base switched out prior to the counter top install. Once again nothing was communicated by our representative. The countertops were installed around 07Mar19. After being behind almost 3 months we moved forward with our project to restore functionality and normalcy in our household. Also per the receipt we had paid for the cabinet that was delivered vise the style we originally wanted was approximately 200 dollars lower.

Around 12FEB19 I placed an order for 12 12" pulls to have delivered to my physical address and they were supposed to arrive around 13Mar19 as per my representative. I was in store approximately 10Mar19 to pick up couple of items that i ordered online only to be informed that my pulls were in store and had been there for two weeks with zero communication from my representative. Upon opening the box I discovered that 5 of the pulls were wrong and had to be reordered. Yet again another delay for the long over due targeted date of the kitchen project.

My kitchen project was completed around the 20th of March. I tried reaching out to you just to let you know that the overall customer service experience after purchasing over $16K worth of cabinets, and countertops was unacceptable and failed all expectations.

My wife received a phone call on 05APR19 about a cabinet pickup even after i communicated to our representative back on 19Mar19 that we were finished. Once again this shows a lack of communication on their end.

My intention in addressing this to you is to inform you over my overall experience with the cabinet department and all the numerous delays with the products ordered. I feel like you should be made aware of the poor experience and hopefully this experience won't happen to the next customer who places an order.

This was the worst experience i have ever had with Lowes Terre Haute.

thank you for your time

20

My hust and I went to the Lowe's in Surprise, AZ this afternoon to look for a shower door
We went to the flooring Dept and pushed the call button for assistance. After waiting over 20 minutes for someone to come to assist us we left the store and went to Home Depot in Surprise. They assisted us right away and even helped us put the shower door in our car.
I gave you a rating of one because this is the lowest rating you have. I guess we are Homer people now instead of House of Jimmy

20

On March 8th we went to your Mission Valley store and spent over $1000, we were remodeling a bathroom That night it took over 45 minutes looking for half inch Durarock boards. I talked to 2 people and they said they had 41 in stock. I was sent from one side of the store to the other only to be told to go back to where I just came from. I said those guys sent me here and we checked and there was empty shelves in their department.
That was the first mistake! I was told 5 days for delivery of the shower pan. We received it on the 19th and it was 2 inches too narrow. We needed one 54 inches by 34. we got 54 by 32. So I had to redirect the drain. It took 25 calls and 153 minutes on the phone to get this issue resolved. The delivery dept. answered the phone only once out of countless calls. After trying to reach them I would talk to the operator. Jacquelin was very helpful. she contacted someone in delivery and said they would call back. They never did. I was also told someone in plumbing would call back they never did. Everyone looked in the computer and said the vendor had fill the request on the 11th. Then I was told Saturday and Sunday don't count. There was four days lost! When the time came to start with the shower surround I went to cut the glass bricks with my brand new wet saw and it was defective. The blade would move up and down and side to side making it useless. By the time I went back to the store and returned it was another day lost. It took over an hour to get this done in your store. When we bought the glass bricks for the walls we cleared out the bins in the isle. That was early in the month. I was back several times and the bins in the isle were never restocked so we had to get someone to get them from where they kept them up high. And we had to wait until someone was available to fetch them. They also sold me items I couldn't use like a tile cutter and tile nippers you can't use on glass tiles. The hand tools were spread all over the racks so you couldn't see how much they cost. This condition was never fixed during the whole month. I'm sure it's the same way today. I will say there a few people who are good at their jobs. Nick the manager who refunded the cost of the shower pan Jacquelin the operator, Chris who did eventually find the pan and Amazing Amanda! Who was there to help me pick up the shower pan. Also Alfonso and Ed. As for the people in delivery, Hang them all. When we did pick up the pan my wife saw a paper that inferred the pan was delivered on the 13th of the month. I told Nick I would never darken their door again. I ended up purchasing the Dura rock and other things at the Home Depot in Mira Mesa. I bought my son a couple hundred dollars worth of Milwaukee battery tools and other things to finish the job. I even opened a charge account with them. That is what your store in Mission Valley did for me.
I would appreciate some kind of response to this e-mail, but if this place is run like the Mission Valley store I won't hold my breath. If I don't hear from you I'll think you wouldn't mind my posting this on Yelp. Thank you for your time. Russell McCreary Union Missouri.

20

I had a Maytag washer & dryer for 16 years and loved it until washer quit. I went to Lowe's and purchased another Maytag, but the clothes all tangled and didnt seem clean ,there was no agitator and it made lots of noise so i thought that was the problem. I traded for a G E. and I hate it. It makes so much noise I cant hear the t.v.. I ask if someone could come and listen to it just to see if it was right . and they said it could cost between 90.00 and 125.00 just to come listen to it. I got this one in March and the month is up. I hate to complain and went in once to tell them, but didnt say anything, just ask them to come listen to it. This one has an agitator and sometimes walks away from he wall. Purchased 02/13/19. Anything you can do will be appreciated. The dryer is fine.

Mary

20

In August 2018 I purchased a Pella bay window and four Pella basement windows,. The bay window, installed in January, was installed improperly and leaked. The 4 basement windows were installed March1. They don't open, and are not even Pella windows, which I believe is fraud. A Pella representative has come to inspect their window and concluded the window is sound and that installation is the problem. Another Lowe's contractor has come to inspect installation and agrees bay window was improperly installed. I have been patiently trying to work with customer service, but that is difficult when they don't answer the phone or return calls. I need 5 new windows or my money back. I spent $6,395 for product and service, and have yet to receive either with satisfaction. In the past I have purchased 2 doors and kitchen windows, and have been completely satisfied with the experience and products. This experience has brought nothing but frustration.

20

My wife and I went to lowes on 04/06/2019 in Hornell, N.y. store number 2444. We were looking to purchase a smoker grill. After looking at the merchandise we proceeded to look for a salesperson. The first three we encontered stated they weren't in that department. The man who seemed to be in that department was talking to another customer. after 30 minutes, we decided not to purchase the most expensive one for $579. because we had questions and no one to ask. So we did settle on a much cheaper one $179 . We continued to look for help and after 45 minutes, we left. We were very dissatisfied with level of service we received which was none. Not sure we will shop in this store again.

20

My husband & I were in Lowe’s shopping for carpet yesterday and received the worse customer service ! Young man offered no information about the Pet Stain master carpet except one was the best and I had to pull that out of him ! Just stood there with this blank look on his face ! We cancelled our measuring appt. I am usually not a person to do a complaint but going to lose a lot of sales if he doesn’t learn how to take little time to talk to the customer !

20

I spent over a $1000.00 on porcelain tile and when I received the 21 boxes, two total boxes were completely broken. I immediately took a picture and called the 1-800 number. They told me I had to go to the local store to have the 2 boxes ordered even though I bought on-line. I did so that day and was sent to 4 different departments. At customer service, a very professional woman, Mary, was very helpful and gave me my refund and ordered the two boxes. I was told that they had to come from the factory in TX. I tried to explain to everyone that my installer(upon whom I already waited 2 months because he is so busy) was due to come the following Tues. I offered to pay special shipping but was told that would not help-I would still have to wait till Friday. Also, two days later, I checked on my order but was told at the 1-800 number that it would not be ordered until i took the broken tiles back. No one, either at the 1-800 number or at the store, told me I had to take the broken pieces in even though I offered at the first call. I loaded all the pieces up in my car and took them to the local store, where i was told they did not want them returned. The 2 new boxes did not come in until this Friday and when I went to pick them up they could not find one box, and 11 pieces out of 14 of the new boxes were broken. Now, if I don't have enough tile when my installer comes back, he still will not be able to finish. I think this is TERRIBLE customer service for a company the size of lowe's.

40

Saturday 4/6/19 approx. 3:30pm in checkout line at contractors checkout. two lines open. 2nd in line at the register.
cashier closed his register. sent to the other (and only) line. now 5th in line. 20 minutes to get to register. 6 others behind me at that time. attempted to call a manager on phone. rang for close to five minutes with no answer. at that time we were checked out and leaving. I find this unacceptable service.

Vernon dahl
3030 Breckenridge ln. apt. #506
Louisville, ky 40220

20

I was on Lowe’s website 4/6/2019 under the Gulfport, MS and saw the Persil laundry detergent on sale for $7.98 and seven were available. I called to ensure their was seven available and was told it was. I drove to the nearest store from my home which is 16 miles only to find out the store had zero bottles. I went to customer service and they told me there was seven available but I had to locate them myself because they were short handed and very busy. Therefore, I searched in the laundry area and all around the store. I could not find any. I went to my car, pulled up the website on my phone and had the Gulfport store set and it showed there were seven available when in actuality the store had zero. I was so upset that I drove all that way and the store did not have any. WHY does the website show a specific number, I called to ensure the availability and be told there are seven available. I thought when items are sold the availability automatically lowers or increases if there is a return of the product. I have been a loyal Lowe’s customer for over 30 years and out of all the incidents I’ve had with the company this one topped them all. Extremely upset and disappointed because I’m on a fixed budget and that specific laundry detergent is the only one I can use without itching and getting rashes. I burned gas and wasted my time!!!

20

I am shopping for a new riding lawn mower and called my local Lowes store in Hickory NC to find out if the model I was interested in was available at the store.

Call #1...…….Pressed 0 and asked to be connected to someone in the lawn and garden / lawnmower department. After an extended amount of time with the phone ringing a girl finally answered and said she was with a customer and said "you'll have to wait" I'll be back. Four minutes later I was disconnected.

Call #2...…..Pressed 0 and asked to be connected to someone in the lawn and garden / lawnmower department. A good bit of ringing and a gal answered in the outdoor plants department. Said she would not be able to help me but could transfer me. I thanked her and said please transfer me. It rang for about a minute......and once again I was disconnected.

Call #3...….Pressed 0 and asked to speak with the manager on duty. After a few minutes a frazzled, ill willed woman answered. It was obvious she was not having a good day. I immediately felt like I was putting her out....inconveniencing her in some way if you know what I mean. I asked her if she would be so kind as to look up an item number and let me know if her store stocked that item. She asked me what it was and I told her it was a riding lawn mower. Her reply was...…"Why are you asking for management when you could get this information from our lawn and garden department"?

So after 34 minutes of my time wasted I still never found out if the $1,699 riding mower I was interested in purchasing was available at that store.

I'm hoping I'll have better luck at Home Depot where I will be calling after completing this online (couldn't find a number to speak to an actual person) complaint.

20

Has Lowes has become the NO SERVICE COMPANY? We ordered a garage door (Order# 366730242) on January 18, 2019. In mid February my wife called the store to check on the status of the door, she was told that they would check on the status. She got no responses and after several calls the store staff, they refereed her to the vendor to follow up on the Lowes order. She has made numerous calls to the Vendor (Pella) and was told the door was shipped to Indiana in one of those calls. After serval assurances that the door would arrive this Friday, she was told the door would be obvernighted and arrive Aoril 2, 2019. When the door did not arrive she called Pella and they did not anaswer or return the Call. I contacted Lowes customer service on 4-4-19 and was told by Lowes staff, that he would have to resaech the issue and that he would call me back in 24 hours. When he did not call me , I again called customer service on 4-5-19 and the staff person said he would have to research the matter and get back to me, when I said that was not acceptable, he put me on hold and contacted that Vendor. He came back on the line and informed me that the vendor would call us later that day. The vendor did call a couple hours later and it was the same Pella person we had been talking to. She stated that the door had arrived and the installer would call this afternoon. As in the past the installer did not call.

We have been a Lowes customer for 25 years and have spent over $8,000 in 2019. Servcie has never been this poor. Why are we being referred to the vendor to check on the status of a Lowes purchase? Coincidentally, a Florida friend posted on FB this morning their problems with Lowes sending only partial orders and some of the order being sent to an address in Massachusetts that they have not lived at for 10 years. So, we sit here, almost 3 months from ordering a replacement door to remedy hurricane damage, not knowing the status of our garage door and Lowes staff are doing nothing to insure the delivery. We will not be purchasing anything from Lowes until this matter is resolved. If the door is not in place this week, we will be closing our Lowes account.

20

Hello my name is Joseph Lambert I am a veteran of the Armed Forces. I have always been a dedicated Shopper with Lowes because how you guys support the Military. I Recently purchased almost $7,000 in flooring from the Toledo Oh store. I am in the business field Myself and hate when you hear complaints that are not validated. I assure you My situation is terrible for business for Lowes. I will no longer do business with Lowes if I do not hear back from someone. I have tried to reach out to many Managers to just get any answers. Every manager I talk to tells me they will call back and nothing, no response. I originally went to purchase Pergo flooring and placed my Order over a month ago. The young lady Amanda working in the flooring section was very rude to begin with but I can deal with rude. She told me my order would be in on Monday to come pick it up it usually takes about a week. So I had my buddy that's a contractor ready to go on Monday. I went in to pick my flooring up they said oh it was never even ordered. So I was upset so I asked to speak with a manager. He assured me for the inconvenience he would monitor my flooring order the whole way and discount it/keep me up to speed the whole way. I told him perfect and asked him to maybe just have Lowes install it then. I arranged for someone to come measure never did hear back from the manager on anything. Definitely didn't get a discount just more issues. Okay no biggie on the discount. Now its been 2 weeks and I tried calling for updates nobody would call me back. Then they finally called me said the flooring was in. Great when can you deliver it? She said does Friday work. Now its Friday and they just informed me none of my flooring is in they cant deliver it. I called asked to speak with another manager. I talked to a lady she promised she would follow up with me well she surely didn't. I am furious. I spent that much money While raising 3 kids and I am going to make my first payment soon on a floor I been trying to get for well over a month. And nobody can give me answers. I have 3 Bathrooms I want done but I do not believe I will be using Lowes any longer for those.

I hope I will hear some sort of response from someone. Thanks and very respectfully.

Joseph C. Lambert
419-344-2483
josephlambert86@yahoo.com

20

I went to the store to pick up an order and I had to wait almost two hours before I could get it when we unloaded it for the installer one box was broken and it further delayed the installation and I could not get it put down then . As far as the cashiers they were friendly and kind but I have been upset because of the delays which cost me more money and delayed my project

20

I am replacing a section of fencing (223 'X 208' - 5' height) with chain link fencing. I have a handy man that helps me on my property and he will do the install. I checked internet prices of on galvanized chain link and decided Lowe's had the best price. I contacted Lowe's of Leesville, LA to obtain a quote on the fencing, poles, and all of the accompanying parts along with delivery to my residence. I am not a fencing person so I needed to rely on the Lowe's representative to define all of the component parts and quantity necessary for an “L” shaped fence with the length listed in the first sentence. The sales person spent considerable time with me by phone to gather the information necessary for purchase and delivery. It was quite a long list of material and he had not yet computed the costs for the quantity needed. I was at work and the call was taking a long time. I requested that the quote be e-mailed along with cost to have products delivered. The representative said he would check if he could e-mail quote and came back and said that he could. He took my e-mail (pjcantrell@suddenlink.net) physical address (130 Graybow Road, DeRidder, LA 70634) and telephone number in case other questions arose (337-274-4605). The person seemed knowledgeable in the questions he asked in order to determine all of the parts that would be needed in the install. I regret not getting this representative's name as he was very helpful. I felt confident that today I would have the information necessary finalize how I would purchase (all or in part) pending the cost.

When I did not receive the email quote, I call the next day (today, April 2) to make sure my e-mail was correctly listed. After several transfers and being put on hold, another sales representative stated that they do not do quotes and do not e-mail customers. He stated that I should go online to check the prices for a chain link fence. I explained that I knew the length, height, and one corner for the fence but did not have the knowledge to know the multiple parts that I needed. I learned from the first call that I needed many items that needed to be ordered together such as terminal posts, line posts, top rails, post caps, end caps, tension wire, tension bands, and rail end bands - all of which were sold separately and needed to fit together. He said he could not help me with that and should just come into the store for help or check prices on the website. I did not go into the reasons why I could not come into the store which was mainly distance and my work schedule. I asked if he could help me over the phone so if I needed to order via the website, I would be ordering the accompanying parts needed. He said I would need to decide what I need to order for a fence install. REALLY??

I was having a hard time believing that Lowe’s could not give me a quote for the fencing, accompanying products, and delivery so I called the another number listed on the website for “Project desk”. The gentleman confirmed that they do not do quotes and I should come into the store for assistance with a purchase. Throughout this attempt to make a purchase, there were no inappropriate exchanges by me or the representatives that were rude until I said I guess I would just have to call another hardware store for fencing and he hung-up. REALLY??

My complaint is customer service at the Leesville, LA store or the policy of Lowe’s in putting together a customer order when products are sold in pieces. Does Lowe’s REALLY not work with customers to put together the products needed to purchase via phone/email.

Thank you for reading this summary and I look forward to your response. Pam Cantrell

20

approximately 5 years ago,my local lowes installed new front storm door and side lights.we had some severe wind gusts about one month ago and the front storm door flew off-fortunately not breaking,the wood which the door frame was nailed into and {not glued} basically came completely loose.I called my the same Lowes store 5-6 times daily for the next 3 days attempting to talk to the millwork personnel-no answer after calling 5-6 times daily.after this I went to the store in person and again experienced a great deal of trouble finding someone knowledgeable to talk to.I eventually spoke to the millwork dept manager who informed me that Lowes does not normally help you with a product after they sell it-but that he would see what he could do to help me and would call me in two days.after not hearing from anyone after 4 days I began calling again was never able to get in touch with ANYONE,finally told by young lady at service desk-unless I was buying a complete NEW front door they could not help me at all.at this point I called lowes complaint line and spoke to a person at length regarding this problem.two days later,the door installer called me to set a time to measure the door opening.he came approximately two weeks ago and I haven't heard from anyone and you cannot reach ANYONE by telephone.
I know this isn't really important,but I am a widow now and all I wanted was to pay my local Lowes to reinstall storm door.I have spent thousands of dollars with Lowes in the past,but after my recent experience I am rethinking any further purchases from Lowes.

20

Hello. My name is James McCrory. I am 66. I live in Mont Belvieu, Tx near Baytown, Tx. My Lowes did not have the lumber I needed, so I drove to the Webster store at 19225 Gulf Freeway - Store 0651. I wanted to purchase an 8' 2"X4" cedar board. I am in a sedan and needed it cut in 2 pieces. I was instructed by store personnel that the store policy was not to cut the board. I have shopped in Lowes and Home Depot since both started to do business in this area and have spent Thousands of dollars betweed the two. They have both always cut lumber when I needed it cut. My Home Depot in Baytown has a station set up for customers to use to make such cuts. I asked the checker to contact the store manager and ask if he could make the cut. Manager Felicia (no last name would be provided) told the teller store policy would not allow this. So I went to the car for a piece of paper and pen and called the store back and spoke to the operator and asked for Felicia's last name so that I could contact you. Upon trying to get this info, I was passed on to a Robert Visser. I explained that I wanted to contact corporate and needed a name. He was the store manager. He then asked me to meet him in the store and told me he would make the cut and said that in the future if I needed a cut to contact the store manager. "Really?" My question is , is this a corporate or a store policy? I do not have a truck and am limited in what I can carry in my car.

20

Samsung electric dryer model #DV40J3000EW/A2

My Samsung dryer was delivered on Sunday, February 17th from Lowe's store #0461. It was discovered the dryer was not leveled and rocks when you touched it.
I called the store where I purchased the dryer from and was transferred to the Appliance section. I spoke to the Appliance Manager, Alison and was told they did not have a shipment in of this dryer in stock, but will give me a call back when the store will be expecting a shipment to setup when someone will come and swap the dryer out.
No response.

I went into the store the next weekend and the representative gave me the brochure with Lowes customer service telephone number on it and stated I will need to contact Customer Service. I contacted the customer service # on the Protection Plan brochure and was given the service #1-28432495479 and to contact the store#0461 I purchase the dryer from with the service # provided to setup a service call. I proceed to contact the store and again someone stated they will be given me a call. No response.

Saturday, March 23rd I went back into the store to speak with someone regarding this issue and the representative at the customer desk was disrespectful (Dominique) and another sales rep. took me to the back to show it the dryer I purchased. He proceeded to demonstrate that there's a screw which should have been unscrewed to level the dryer. At this time I was disgusted and want the issue with the dryer resolved by either having a serviceman come out to fix the problem or swap the dryer out.
The conversation with the store manager (name not provided) and the Assistant Manager (Shelita) assured me they will have someone contact me no later than Tuesday, March 26th to either fixed it or replace the dryer. I have not receive no response as of today, Sunday, March 31st.

My rating of customer service for store #0461 is 1, because you cannot give a 0.

20

We are remodeling our kitchen , And we have had nothing but trouble on deliveries with cabinets we never ordered to chipped counter tops ,Iam way behind on my timeline we need our sink installed but we have to return a 10ft. counter top it has a gash in the front ,now I am waiting on the other counter tops we ordered at the Herkimer,NY store. we were also I called Terry and I found out now I have to wait until this Sunday to get my counter top replacements due to delivery driver not calling the customers .I'am still not pleased .I know thing's happen ,But this is very unorgainized. Someone from corperate should be under cover boss and see what is going on there. Sincerely Barry & Betty Abrams wwwbarryabrams81@gmail.com

20

I ordered backsplash for my kitchen and both baths. I been getting the run around. I been there about fives and called many times. the material has been sitting in my driveway for a week and they still haven't contact me about installing it. Some problem with the store and the company that is to install it. It has been paid for already. I am very upset. Thank You.

20

I completed your customer survey and within a short time my phone rang off the hook with unwanted robo calls. It appears that you sold my name and phone number. This makes me wonder if I should continue to do business with Lowes

20

Special ordered window treatments. Nine months later we have not received all of the the ordered and paid for items. The items that arrived are of such poor quality that Lowes refunded me that part of the order immediately. However, Lowes is taking the position that if I order 5 matching shades and only 4 arrive, I am not entitled to a refund. Several rooms have less than all the paid for window treatments. I disputed the charges with Visa and the personnel at the store are not being honest. They are flat lying to Visa. I have never seen anything like this in my life. I wouldn't by a bottle of water from Lowes at this point.

20

I ordered a sliding patio door on 3-18-19 and was supposed to pick it up on the 25th...have called the store and the other help line an no one returns my call...i have know idea what’s going on or what is the status. Store # 1145. Home # 2814522420

20

I wrote you a couple of days ago, have not heard a single words from you. I would appreciate my money being put back on my card. Someone didn't have a problem with taking my money off of my card, I would appreciate putting my money back ASAP!
Lisa Richard
3937 Tabernacle Rd
Columbus MS 39702
662-242-5204

20

Back in Nov. 2018, my wife had our down stairs bathroom remodeled by Lowe's in Canandaigua, NY 14424. Around the end of Feb. or early March I noticed the hot water handle was not working properly. I could turn on the water in either direction. Contractors gave and looked at it, said a part needs to be ordered (part on the faucet was broken). As of today 27 March 2019, my wife nor I have heard nothing. I'm seriously thinking of hiring another contractor to replace the entire faucet.
I have a oven vent to be installed in April and, after that this will be the last time I do business with Lowe's!!
Thank-you,
Ken Ayers

20

I ordered a oven in January. I was told it would take 2 weeks took 4. The installer came set up the oven never turned it on left and it did not work. Lowes said I was required to have him come back out to see if it was installed correctly crazy since he is a plumber. Lowes ordered another oven and he has to install that one. He comes and knocks on a back door and I have a 3 story house and I do not hear him. I do have a door bell. We have called him a dozen times to see if he is coming we can not get a call back. I go and talk to your Lowes manager last night and he said he will investigate and call me right back. Never got a call. Called today and all your people can tell me is that the installer will call me. I called just now the installer and they are not sure when they are coming. Ordered January almost April no oven. I will never buying from Lowes again and I am one step away from small claims court

20

Did not receive all that was ordered, delivered wrong items refuse to exchange wrong items a disgraceful costumer service filed complaint by phone complaint number # 1-28694602917 yet no response from anybody promised to receive call next day.

20

I was shopping at Lowes at 12730 Tamiami Trail East in Naples, Fl a few days ago and was looking at your Craftsmen tools and asked an associate now that Lowes sells Craftsmen tools do they honor the traditional Craftsmen warranty of tools that have worn out? He said yes!. I went to the store yesterday 3/26/2019 and went to the customer service and they refused to honor the warranty! The Manager Mr. Edyson refused in that I didn't buy the 40 year old worn out screw driver (3 of the actually) at Lowes! I called Craftsman at 1 888 31 4569 and talked to Jonathan and after telling him he asked to speak to Mr Edyson, so I handed the phone to Mr. Edyson and he told Jonathan the same story of its not in Lowes sku's and he couldn't exchange the screw drivers!

Do you honor the Craftsmen warranty or not? Very frustrating experience with Mr. Edyson, all he had to do after listening to my praising of Craftsmen warranty polices and how it has worked for a hundred years he should have said let me check this out with corporate and call you back with an apology for the confusion.

Please let me know your Corporate policy regarding Craftsmen Tools. Craftsmen web site says to return damaged product to a stocking Retail Partner !

Thanks Robert Johnsey
6969 Avalon Circle 1503 Naples, Fl 34112
239 530 3310

20

As a contractor I spend thousands in my local Lowes because they have run everyone else out of business in our small town. It isn't because of their customer service it's the worst. If there was any where else I would never step foot in their stores again.

20

I called Lowes in Columbus, GA this morning. After 12 calls I finally was in touch with someone in Appliances. I spoke with Robert. I asked about a service call for my refrigerator I bought on Memorial Day last year. It is still in warranty and I have an extended warranty,. The ice maker is not working. He was very rude he told me to replace the filter. I asked where it was his reply was It is not my job to tell you where it is or what to do with it. I have no idea where it is. He said It is your job to read the manual with the appliance. I asked about a service call he said. You don't call Lowes you call the contracted service company. I tried to ask about that he said. Call someone else to find out it is no my job to tell you. I told him when I bought the refrigerator I was not told about a filter or when they delivered it. He said call someone else. I told him I am going to report you he said I don't care. I think he will say this is not true. I have no reason to make this up. I called back later and talked to another man. He said he would speak to Robert about this issue. The main reasons I want the Ice maker is because first of all I paid for it secondly my 93 year old mother lives with me she has to have ice in her water. It is not right to give her room temperature water to drink. I think Robert is very rude, maybe to comfortable in his job and needs to be brought down a notch. I just wanted to know how to get someone to look at the ice maker. It is no 4:30 in the afternoon I have 3 pieces of ice. I do not appreciate his being so rude and nasty

20

I am member of the scott twp. lions club of lackawanna county pa. last year we were told if we filled out the proper forms lowes would donate thr charcoal for our upcoming chicken barbeque. we did so only to be told when we came to pick it up that they could not honor there commitment. we are very disappointed to say the least. we got no explanation or any phone calls in advance. we would like an explanation on how this happened thanking you in advance for your attention in this matter.

james black 570-587-1689

20

My name is Lisa Richard my address is 3937 Tabernacle Rd. Columbus MS 39702. My son order a stove & refr. from you, delivery date March 6th.My Christopher Richard took a day off of work to be there when they came. He called around 3:00, because Lowes hadn't called nor showed up. They told him order was cancelled. They didn't have the decency to called & let us know, but they took 979.46 off of my card. I called them & asked them when my money would be sent back to my card, they said the order was closed out. That is when I called them 1 to 2 times a week. The next time I called & asked when would refund would be on my card, then every time I called they told me it would be 10 to 12 business days. I called them every single week, they kept telling me the same thing. I last time I called was Wednesday March 20th. I was very upset by then, that day they told me ordered was closed, they had put the money back on the card, NO they did not. I would appreciate my money to be put on my card. Sending attachment were they took it out. If need be I will report you to the Better Business Bureau, & also I will get a lawyer. 979.46 might not be a lot of money to you, it is to me. Lisa Richard
662-242-5204

20

went to your niles, ohio store on 3/24/2019 to get a board to finish a project. A women approached me, asked if I needed help. she then asked cashier to call someone from lumber. the cashier stated the 2 young men were out side helping a customer, when they finished they would help me. I thanked her and watched the 2 boys loading a pick up truck with a lot of large items. It clearly took two of them to do it. Because it was taking so long she called for another employee to come to register. From the time he came up he had a very bad attitude. Asked me what I wanted , I said a 14ft. 2by4. His reply, " We don't have them". I told him I looked on internet before I came over. Then he said "white or treated". I replied what is that? He replied his previous answer in a discussed voice and stood there. Instead of telling me what white wood meant he pointed to a board in front of us that a customer was checking out. I said white would be fine. He then decided he had it in white. He went and brought the board up to register, the whole time never making eye contact with me. He rolled the cart with the board on outside. I brought my car over with the passenger window down. He proceeded to put board in window . Did not offer to put flag on end of board or ask if I needed a tie down. I said "thank you for your help", he turned and said yeah, and returned to the store. His name was Chris. about 45 or so. I called store to talk with store manager she was out, spoke with a manager from another department. He informed me that Chris was a associate manager in lumber. Do you not have to help customers if your a associate manager? I found Chris rude, and he seemed to know and not care that he was being rude and unhelpful. Not good for your store image.

20

I went to lowes on southwest side of Wichita yesterday for a sander, would have wanted the black and decker one ( according to website, there are 7 at this store), but the tools department is going through a remodel and all I could find was the craftsman and some high end sanders; could not find anyone in the department, checked with someone in nearby department, she tried to help, but was unable to find any herself; she tired flagging down someone who might be able to help, but he was busy with another customer. I usually have no problems with lowes, but that trip sure ended up very disappointing with no purchase for what I needed

20

I bought a clothes dryer and it was delivered and installed on a Tuesday. The installers forgot to turn the hot water back on (it was a steam dryer) and therefore the washer didn't work and gave an error code. After searching the 'Net and finding the problem, I called Lowe's delivery (Mark) to find out the earliest a man could come out was Saturday (4 days later). Instead I had a neighbor help me pull out the washer (my back isn't what it used to be at 72 years old) and we were able to solve the problem. On Friday I called Lowe's delivery dept to cancel anyone coming out only to find out that I wasn't even on the list at all for Saturday! Makes me feel all the dumber for tipping the two delivery guys!

I have been a satisfied customer of Lowe's for many years and am especially fond of the veteran's discount, but this experience is making my re-think my shopping habits.

20

I went to the lowe's Home center, at 21000 West Road to buy four springs and to ask questions about a belt sander, the woman who waited on me there seemed very kind and very helpful, when i got to the check out, the woman who waited on me was very sharp and did not answer the question about a table set i was interested in for the summer,but was very friendly to the white man behind me. It seems the i was just tolerated as long as i just spend my money, so i don't know if i should continue to shop with you store if this is the way i am treated.

I was not being nosey, just trying to plan out my needs, for the summer Thank you Rev. W. Henderson

20

I wrote and still have not heard from anyone, concerning all the problems with the delivery and installing of our vanity for our bathroom It has been a night mare. We ordered on Feb27th It was delivered on the 19th of March and installed it. He left the wall a mess drywall tour off And the facet he put is a problem can not get stopper to work. If someone doesn't respond I will have to hire someone to come fix it. We do not know anything about drywall The people in that store is great but we are 78 yrs old and can not do that kind of work Lowes as a company would be better off to have their own in store install and delivery We have bought All of our appliance and paint etc. If I have to hire someone to come out and fix it I will not use Lowes anymore

20

Terrible Customer Service . And these issues needs to be resolved. I purchased $3.600 in your Custom Windows and still to this day they are not functioning properly and not just the functionality of these windows, they are missing parts and I cannot secure my home because they do not lock. I have done everything I can do. Since day one of the first initial delivery, the windows have been incorrectly ordered, With second delivery, they are still incorrect. Once Parts and replacement sections came in for the third time, still incorrect and none functional. This has put a Major Strain on my health, has given inconveniences for my Contractor that I hired for the remolding of my house. And a fear of security during night time that has given me endless nights of lack of sleep. I feel that these issues are now out of control and need immediate attention and needs to be resolved immediately . I refuse to go back to the Store, or call the person that filled my order , or wait any longer. I believe that I should be rewarded a Custome Service Discount Resolution for this matter and that this shall be resolved immediately.
Let it also be known, that I have spent along with the Custom Windows at Lowes a total of $4.139 on other Supplies for the reconstruction of my house.
Sincerely,
Lidia L Moirano
5057 Phillips Road
Valdosta, Georgia 31601
229-548-4533
l.moirano57@att.net
P.S.
This has been going on since 11-17-2018...

20

After waiting two and half weeks to get my Bathroom Vanity, we are now faced with more problems the installer left us with messed up walls that we thought we could fix it ourselves, but the drywall is more than we can do ourselves. Also the facet is not right you can not pull the plug up to stop up the sink. We do a lot of repairs ourselves but this is too much. I am 78 and husband is 77. This has been a nightmare for us. The Lady ( Kathy) from lighting has been trying to help us even tho it is not her department. She is a great asset to the store. Would like to get this taken care of this as soon possible./ I think the store needs to invest in putting a in house setup and delivery. I think things would go much smoother for the company and the customers. We have bought All of our appliances from Lowes and do not wait to leave Lowes.
my phone number if someone wants to contact me: Home 770-974-6773 or cell 678-232-1297

20

I like the Waterloo, Iowa store, but you have some very stupid company policies. I keep trying to buy at your store and things were going along pretty well until today. I received a phone call telling me my special order had arrived. I have a couple special orders going right now so I had no idea what had arrived. I called back to the store to find out what was coming. A really big fat runaround to get an answer. I finally asked for a manager. He looked it up and as I thought and hoped it was the 9ft. three door slider I had ordered and paid 1500.00 for a week ago. Great delivery from the factory. But when I asked the manager when it would be delivered I was told there was a charge for delivery of 59.00. I have a pro card so it would be 30 something. I think this is the dumbest thing I have ever heard! The deliver should be free. I have spent over 5000 in the store in the last 2 weeks. So I am going to stop using this store again. I like Nathan the asst. mgr. and when he is there he takes care of any problems I might have and appreciates my business. I have no choice but to get the door now but will be moving down the road to Home Depot in the future. You need to take care of business!! Anytime a customer in town purchases over 500 you should deliver FREE. Maybe you would get more business. Really too bad about this as I do reno on two different real estate offices listings and rentals but I have really had enough and just have to figure things are not getting better as I had thought. Sue Doland

20

I returned a " Irwin quick grip 36 inch Heavy Duty one handed Bar Clamp Item # 122547 model # 1964715.Since I didn't have a receipt , I had to give my CA ID Number / card. To the returns lady and was given an in store credit
card with tax for a total approx. $ 32.00.
I bought it for $ 29. 95 + tax. Before I could use the card it was stolen from my purse . I reported to the front returned desk and was told that I needed to call a phone number she gAve to get my stolen card replaced . Since no one can use it anyways because she said, It is under my name and who ever uses it would have to present an ID with the correct name on it. Kathleen Miller. I wentered back to the returns desk and was told could not do it and to call Corp.Corp. told me to go back to the front desk . Again . I really like Lowes And do All my shopping there and never once had a problem . Its not to much but I never been given the runaround from Lowes like that before so can I get my stolen card replaced .? Or give me back a replacement card . Since I'm the only one with the right ID and must be present..?; to use the card .I was told. Please help me in this matter thank you.

20

We ordered a glass shower door from our Brunswick, GA Lowes. This was the worst experience ordering from a retail store that I can recall. First it took 2 to 3 weeks to send someone out. The first person they sent out wouldn't measure it because they said there was a problem. The second people finally came out and measured the door. It took 10 days for them to call in the measurements. This was Hunter Home Service. Then it took more time to order a crew to come out and install the door. The crew showed up on a Saturday. They sat on our bathroom floor to read the directions. They also bought a crew members girlfriend with them. One of them laid on our floor, and said there was a problem. They could not install the door. They said the would be back Monday at 8:00 A.M. with a tile person. We waited on them until 9:30. Then Lowes called and said we would have to pay an extra $1,000.00 to get them out. We of course, refused. They were able to get M & M to come out 8 days later to put in the shower door. There was no problem. I am glad they sent M & M. The whole time our house was on the market, and we were anxious to get prospective buyers in because it is the best time for selling houses. Plus we wanted to put pictures on the internet.

This was the most stressful installation I have ever been through. Honestly, I can't recommend your company for anything, and will probably never shop at Lowes again for home revenations. I have used Home Depot, and they were excellent.

Mike Grodsky6

20

We purchased a Washing Machine, Dryer, Stove, Refrigerator and Dishwasher from Lowes. First our dishwasher has backup problems that the repairmen have tried 3 times to fix. They even brought a new dishwasher and it still has the same problem. Lowes sends a moving company person to try and fix what a plumber should be doing. Second, something is all over our clothes dryer tub, inside, so we went to our Lowes store where we bought all the mentioned appliances and told them the issue. We were given a phone number to call to set an appointment. we called the number and the people set an appointment for Thursday, March 21, 2019 between 8:00 am and 4:00 pm. This occurred on Monday, March 18, 2019. The company that was going to come, Valley Wide Appliances, called back to reschedule the appointment for Friday, March 22, 2019. They never called back with a firm appointment. Now we are waiting five days to maybe get service expected. Five days is unacceptable to go without a clothes dryer!
We have a three year maintenance agreement on all five appliances and would expect some form of reasonable service from Lowes. We spent a lot of money with Lowes, especially on the appliances, and so far have not been satisfied with the help received. As of now, we will not be purchasing anything from Lowes. Not satisfied at all.

20

Strore # 0772 was to be here on 3/5/19 between 11am and 1pm to replace our garage side entry door. After waitin all morning, contractor called
@ 1:30pm to say he couln't make it and resceduled for 3pm on 3/13/19. Woke us up @ 7:30am to arrive @ 8am instead. Arrived with the wrong door. Resheduled for 3/116/19 @ 3pm. Woke us up @ 8:30am to show up early. After the install We were told that he din't know how to rewire our alarm system and left. Called Lowes and was told they would send someone out by 3/20/19 but instead called @ 8:30 to announce that they would not activate our alarm, that it was out of their "scope of work". and should contact our provider to have them do it. I told the Lowes Mgr. that that was not acceptable and Lowes should pay for the complete repair or reimburse us for the repair. Prior to the instal we sent photos and did an on site review of the project with Tony Wathey from Lowes We expect Lowes will remedy this issue soonerthan later.
Respectfully, R. Gallatin

20

Purchased a dishwasher on Feb 18th and have never received it. The store called on February 6th that the dishwasher was on the truck. So we waited and it never arrived. We have called and received no delivery date. We buy much from Lowes and usually have great results. One month to deliver a dishwasher is not good. Kevin Woodman

Order # 369098784

20

I tried to purchase $145.00 worth of products today at your columbia ave lancaster pa location. I used my debit/mastercard and was told it could not be used as a credit card, only debit. I said that I only use my pin # at the bank and have only ever used the card for purchases as a credit card. You are the third business that has lost my business due to this practice.I get that you are trying to save on the credit card fees but putting your customer at risk to do it only loses you customers. I insist on the added security I get from using it as a credit card as intended.

20

Purchased a Maytag Washer and Dryer (Model # MED5500FW2, Serial # M820 08207, from D'Iberville Lowes store on 09/02/2018. It was hooked up correctly by the Lowes team. However, as soon as we used the wrinkle prevent steam option, water leaked out the bottom onto the wood floors in the laundry room. I contacted Maytag customer in October and they have had three local technicians out here and have not resolved the issue. A part was replaced per direction of the Technical Support expert at Maytag, and after three separate techs have looked at it, Maytag now says that's the way it is supposed to work. It still leaks out on the floor. I'm pretty sure that's not how its supposed to work. Clearly they have a design issue with the misting nozzle, since it doesn't mist. It shoots a straight stream of water that bounces off the front door down into the lint vent and onto the front door which drips water when you open the door. The water that drips down into the lint vent finds its way to the floor on the left front bottom of the dryer.

Maybe you can put some pressure on Maytag to fix this issue since I have been unable to!

20

Recently, I purchased interior paint for a villa I own in Litchfield by the Sea. I purchased a gallon and had it tinted the selected color. While painting, I realized I would need more paint, so I returned to the same location, handed a gentleman the empty can so he could use proper information. The salesman seemed to not know much about his job, as at first, he gave me a can with no tint added. Another customer standing next to me had apparently experienced the same problem as he replied to the same salesman that he also had not added the specified tint to the can. I paid for my purchase and left.

When I arrived back at my villa, I began painting the remaining section of the wall and doing touch up in areas where it was needed. Something appeared amiss, but I figured that when dry, the color would be the same.

Unfortunately, the next day, it was apparent the color was not the same tint as my previous can. So, I took time from my schedule and returned to the store. Upon explaining to an assistant manager, I was told he would make amends for my trouble and for the correct tint. Then, he took me to another salesman at the paint area, did not explain to the salesman what had happened and left. Upon giving me the new corrected tint, the salesman replied, "no charge" and that was it. I received no compensation as I had already paid for the paint when given the incorrect tint. His only other comment as I attempted to describe the man who had given such bad service and was not wearing a Lowe's vest to identify him was he thought he knew who it was.

I always use Lowe's as my go to store back home in Louisville, Kentucky, where I am writing this note from. But, I will NEVER use the Lowe's in Myrtle Beach near Surfside Beach because of the poor service and lack of doing anything for me for the incompetent salesman. I know this is not the way Lowe's wants its employees and assistant managers to operate. I should have been compensated for the paint, my time, and the mess it made of my walls.

20

I submitted a complaint earlier about Arthur Holland and your Oakland MD store. I would like to withdraw it. I've decided I do not want to be involved.

Thanks

20

Your Oakland MD store has an individual named Arthur Holland who works the Commercial Sales and Outside Salesman desk.. Short and sweet myself and several other Contractors will not be shopping at a store that allows someone in a position to take business from the very people who shop at your store. Mr. Holland owns his own Building company AH Holland Homes and AH Holland Home Services. He has been directing business from the Lowes counter to both his companies for years. Everyone in the store and the community knows this. He manages his jobs on your dime all day long.

The Manager has been aware of this for sometime and other associates in the store. The bottom line as long as Hollands allowed to continue to take business away from other local contractors, we as a group will not be shopping there or sending clients your way. He is supposed to be supporting his contractors not taking business away. You would never see this at OC Cluss or 84 Lumber.

Thank You for your time.

PS. If you doubt my intentions here just send someone in saying they are thinking about building a log home and if they had any recomendations. Answer will be AH Holland Homes.

20

I had three rooms of carpet installed in November 2017, within six months the carpet started buckling from not being stretched properly when installed. One year later I had two big mounds sticking up. I called Lowes and was told the warranty was up buy three weeks. They told me to call corp. headquarters, when I did, headquarters told me to take it up with the store. I called the store again, and they just blew me off. Now what? The store is the Westboro, Ma. location.

20

I gave a $17,642. check for kitchen cabinets to your Whiteville NC store on 2/21/2019.
I immediately decided to cancel the order and have been told that in order for Lowes to return the check "it had to through the regional office"?
It is now getting close to one month! You cashed my check and put it in your Lowes account but I am sitting encurring equity loan finance charges on this amount...I cannot buy other items until I get this money back NOW!
Please call me as soon as possible
Donald Spadaro
843-957-4218

20

This involves Lowes on Lowes Blvd in Killeen, Texas.
I have a home remodel project requiring a new outside door. The contractor started the job the morning of the day the door was reported delivered at the Lowes store. The door was very late, they said 5-8 business days but it took weeks.
So the workers tear out the old French doors and wall to prepare for the new door while the supervisor went to pick up the new door. When the supervisor gets to the store, it turns out a worker had used a hammer to remove the door from the packing pallet which is secured into the door frame with wood screws. Anyone should know you have to remove the screws to get the door and frame out of the shipping pallet. Naturally the frame was destroyed by the Lowes employee's actions.
No apology, no discount, no action by the store or it's supervisors AT ALL except to order a new door in 5-8 business days. Not even an attempt to rush the order.
Now we are weeks later and still NO apology, NO discounts, NO door.
Who pays for the heating and cooling in my house because I have a temporary door that can't be properly insulated or secured? I DO!
Who suffers with weeks of incomplete work on the rest of the job? I DO!
Who never even got an apology from Lowes, the employee or any manager? ME!
Who never even got any assurance the problem would be resolved or the door expedited? ME!
I'm losing money due to higher environmental bills and I've lost patience with Lowe's excuses. You can see the gaps in the door in the pics.
I thought I would give corporate a chance to respond because clearly the local managers couldn't care less about their customers (and yes, my contractor has been in their face for weeks trying to get a resolution.)
Here's your chance before I turn to social media and ruin your customer service reputation.
Gary Pickett
254 3681081
gdpsnake@hotmail.com
565 CR 3340 Kempner, TX 76539

20

ref complaint # 1-26614454987. some receipts and pictures cannot be uploaded for some reason. I've contacted Lowes corp. and store multiple times and still nothing has been done. Our total cost is@$2000 not including my @20 hours of my time trying to dry the mess up from our kitchen and the rug in our basement. I can forward complete pics, video, and receipts via email. I also sent all info described to Patti Latshaw how was a manager at the Egg Harbor Twp., NJ store 3 Nov. 2018. My cell is 609-350-4270, home 609-465-5544

20

I have spent thousands of dollars at your store, here and at the one in Neosho Missouri, NEVER have I had such incompetence and "assumptions" as from the Installation manager,( Lori ). I had Pergo installed throughout a home in Papillion, I was told at the time of purchase it was the "best" whether the product was faulty I am not sure, what I am sure of is the installation was horrendous, I let the installation department know the problems, of which I have pictures, it was haphazardly, taken care of, at the same time I explained about the faults in product and installation, calls went not returned, excuses made, I was told how much they had done for me, getting a word in edge wise with a sledgehammer would have been a challenge if I had a one.
I was ready to have that floor removed within a few weeks, but was dissuaded, so I kept it, things were getting worse with it, edges raising, "ruffles" appearing, etc., finally they sent a man from Pergo to check it, he decided that all the problems were from dog pee and mopping, not product or installation, yes, my little dog peed on it in a very few places, none of which I was complaining about, the mopping was done with a Swiffer, not the spray one but the one done with the damp sheet attachment.
NOW, I have moved and decided to sell the house but the flooring was unacceptable for me to put it on the market, so, Lori decided if I bought the product to replace it they would cover everything else, which I thought was unfair but agreed to. Yesterday my son went over to check on the installation, and ask me why I hadn't had the laundry room done ( which is an extension of the kitchen ) Lori had decided to only do what had been done before, so since I hadn't done Pergo in the laundry room it didn't need to be done, even though it meant new vinyl butting against old, when my son told me I immediately called Lori, who said when she was out with the installers, she saw that, instead of calling me so I could decide, she decided since Lowes hadn't put Pergo there not to bother, Who with ANY common sense or thought of what a customer would want would have made that decision? she informed me that she would be contacting the contractor to correct the problem.However just before I decided to send this, the contractor called me to see how I liked the floors, I ask him about the laundry floor issue, he had heard NOTHING from Lori about it, after explaining what needed to be done, he proceeded to tell me he would take care of it, which a short time later he called and let me know about it. TNT is the installers name, which you should know seem to be a honest, concerned company.
I understand this is a long issue but it still didn't cover the complete issue. I don't have all the figure at my fingertips but feel I have had to spent money on things I shouldn't have had to.
Thank you, for your time, and hopefully others won't have the same problems I have had, on second thought maybe they have, but just accepted Loris glib line.
Shaaron Schnurr
2408 Leigh Lane
Papillion NE 68133
402-819-3404

20

On Feb 3, 2019 we went into store 445 located on South College Road in Wilmington NC, we ordered a package of appliances and Moses was the one that helped us. They were supposed to be delivered on or about the 15rd of Feb, however we got a call on the day of delivery and stated that our microwave still wasn't there, so we told them to wait until they all had arrived before they deliver. In the mean time, we made a change to our order and up graded the stove which we were told wouldn't be here until the 20th of March which we understood. A couple of days later they called and said that the microwave was there, so we told them to go ahead and schedule a delivery for everything but the stove. They scheduled our delivery for Feb 23, we received no calls from Lowes giving a 2 hour window, we noticed them in front of our house around 9am, as soon as we saw them my husband got his shoes on, during this time, no one knocked on our door, or try to get up with is letting us know that they were outside, as soon as he gets out there to move the car, they pull off. We called Lowes and spoke to delivery and told them what had happened. She finally got ahold of the guys, and this time we got a call stating that they were on their way back. Also why on the phone waiting for someone to pick up, I made a comment that they were suppose to give us a 2 hour window, the lady that answered heard my remark, and said, I wish I got a 2 hour window, which I thought was very unprofessional. Our stove has come in and they still have yet to schedule a delivery date, I am guessing it will be on March 20 when we were told that I stove would be in, they haven't tried to get to us any sooner. On Feb 12 or 13th, Moses calls James and stated that our Microwave was in, and they could deliver, we informed him that we had our Microwave and that we had already installed it, so I am guessing they didn't update the information in the computer. On Friday March 15th, my husband had a missed call from the store, he calls back and spoke with a lady in appliances, she ask how could she help him, so we really don't know why she called, he stated to her that Moses had called and said that out microwave was in, we told her that we had it already and she stated to him, that we must of got someone else's microwave but in the computer it is showing that our microwave hasn't come in yet. We spent almost $4000.00 and really expected better customer service. This has been a night mare and I will not purchase anything else from Lowes, we have spent over 10k remodeling our home with Lowes and are very unsatisfied.

Any help would be greatly appreciated.

Lori and James Booth

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went to lowes on Freedom blvd- Florence to apply for lowe"s credit card to purchase carpet. I was approved for $12,000-- pick out carpet and padding. .. worked with Christine davis-- I got man to come out and measure carpet for installation and was told by Lowes employees that there was no charge to move furniture. When I went back Wednesday March 13,2019 to close sale. I was informed that it was $40 per piece of furniture to move anything over sized. or anything that takes two people to move. I even showed employee that was helping me pics of furniture. This was very upsetting to me because I was told no charge to move furniture. only thing I was told if purchase is over $699 free installation, removing of old carpet and furniture. This was very misleading. Maybe home depot will want my business. sooo disappointed.
Gail Tindal- Florence,sc 29501
.

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I place an order for a Maytag dishwasher on February 16, 2019, due for delivery March 1, 2019. Dishwasher never got delivered and when I contacted the Sales Associate at the San Clemente Lowe's inquirying status of my sales order, they indicated that the delivery date was moved to March 14th. I contacted the Sales Representative on March 13th as a follow up on the delivery and now the delivery date was pushed to March 26th. This is totally unacceptable and the worse experience that I've encountered at Lowe's. When I asked to speak to the store manager, they indicated that he was not available. I've always shopped at this store because it is the closets hardware store to my house, this may be my last visit to this store for any future purchase on an appliance. I would give this store any star due to poor service.

Jesse

20

We purchased new vinyl siding and had it installed by our local Lowes, (Athens Ohio #1866). This was back in October 2018, with the installer starting on 11/27/18. We let them use are garage to work due to the weather. The first day they took off the old siding, breaking our motion detector light, broke our satellite connection, and covered up the lead to our outdoor thermometer with the new installation. They work the whole day on 11/27, didn't work on 11/28 (to cold), worked 1/2 day on 11/29 (blew a breaker), did not show up on 11/30. On 12/3 they showed up about 10:30 and stayed for a couple of hours, 12/4 worked a whole day, 12/5 did not show up, 12/6 did not show up. 12/7 stared around 1:30 and worked until about 5:30, and still did not finish. They left my garage a mess that I cleaned up, and they did a very poor job of installing the siding. We have insulation showing from under the siding, pieces that are cut to short, our phone box was put back on with one screw, wires tangled, the holes they cut for the heat pump wires and way to big and no insulation behind it. Pieces of siding were left all over our yard along with hundreds of nails. The installers took our remaining siding too! I have called the local store numerous times, I sent pictures to Renee (877) 505 4923 or renee.r.saincy@lowes.com. The sales person has been back out here and has seen the poor work that they did. I have spoken to the manager, still nothing has been done. I feel that we have been very patient with all of this. We spend hundreds if not thousands of dollars at your local store. I beginning to feel that we are not appreciated as a Lowes customer and may need to take our business elsewhere. Thank you Jay Reese

20

The Lowes store in Forest City NC has 6 Husqvarna item# 896875 42" cut 18.5 hp Hydrostatic I have ask management for the last 3 weeks to get one assembled so I could make a decision between a John Deer and this model of Husqvarna and to date they still don't have one assembled.

So with all that said I am going to the Shelby NC store tomorrow to look at this model mower and will purchase it if it is like the documentation, I have already call the Shelby store to make sure they have one assembled.

You as Lowes have major issues with the Lowes at Forest City store. Management is non existent at this store plus at this store their are department heads that has no idea how to manage or even what's in their department. All your experienced people are leaving or moving to another department.
Again I have been trying to see this model of Husqvarna for over a month now and have been asking management for three weeks to have one put together. I am sure when you talk to management their story will be different ,but if you talk to the young lady that works in the mower department she can tell you that I have ask for this mower.

If you have any questions call me William D. Cook 828-748-8063

20

We ordered and paided for a refrigerator
the day it was to be delivered it was damaged. The Delivery personal notified us that it was damaged Another refrigerator and it was to be delivered to us again and it was Never placed on the delivery list for 3/7.
I went to the store on 3/7/2018 spoke with a manager and was advised that she placed on emergency order for delivery to the store
I was advised that it was going to be delivered to the store on 3/11 and sent to me on 3/12. I called to check the status and Not delivered today and now I am being told that it is too be delivered to store on 3/13 and to be delivered to my home on 3/14
This is beyond frustration and very dissatisfying to a customer

An Emergency order means it is an emergency order and should be delivered immediately

WHY cant an employee travel to the distribution center to obtain this
total dissatisfying

I want to speak to a Manager from Coroprate

something needs to be done with this store

as the sales person called us to check on why it was not delivered -- He did not even no
no communication

and If I would not have called today I would not of even been notified

call me
570-294-9276 or 570-294-9278

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I placed an order for a refridgerator, range, dishwasher and range hood on 2-22-19 at that time they had everything but the dishwasher. They ordered the dishwasher and I was scheduled for delivery on 3-2-19. I waited at home and no one called so at 2:30PM I called Lowes to see where the delivery was and was told they did not have my refridgerator that was there on 2-22 so they had to order and it would be in on Monday and they would deliver on 3-5-19. No delivery on 3-5-19 I was then told that the refridgerator would be another 5 days. On 3-8-19 I was called and told that the refridgerator would be in that day and they would deliver on MOnday March 11. I arranged to have someone that could meet them to let then in and around 11 no one had called so I called again and was now told that the dishwasher that was there on Friday had been sold and they would have to order another one. I proceeded to ask for a refund of my money as everything was paid in full on 2-22. I ow have to make another trip to the store to get my money back. Extremely poor customer service and no apologies for the trouble. I will shop at Home Depot from now on and they just lost another 3 to 5 thousand dollars from me as we are getting ready to build outdoor steps and large deck.

20

i recently purchased approx.5000 for 2 bathrooms in my home.1 in the store and 1 online.the shipment i rec. on line had the wrong tile since i ordered the same tile i ordered in the store.the store order i was to wait until it came in and i rec, a call and picked up most of it.thurs. i rec.a call the shower doors were ready and fri. i rec.a call the toilet was ready.i came to the store on sunday ,and spent 2 hours and noone could help me.today i call and i am put on hold for 30 minutes with a customer serevie rep with and attitude.finally i get a supervisorwho asked the same questions and told i will rec.acall back.john deraffele. overall rating ion my experience is a 5 out of 10

20

I have order tree windows for my house on November of 2018 after multiple try to reach anyone I still have not herd anything from anyone ,two
payments have been taking from my credit card and no windows ,I find these a poor was to handle any customer by ignoring us but taking the money out of our credit card if I do not hear anything by MARCH 16th I am contacting my attorney and channel 10 help news Thank you and have a great day

20

I purchased online the myway 800 series Bosch dishwasher. What was delivered and installed was the 100 series. A difference in price over 500 dollars. I have been told the correct dishwasher I ordered would be delivered on Friday March 8th. It was not. Then it would be delivered today March 10th. It was not. No phone call. I called the Warwick Rhode Island store and spoke to Johna the manager on duty. I was hung up on hopefully accidentally. I called back numerous times and was disconnected. Finally I was told she is busy and to call back later. I am in the final phase of my new kitchen installation and this has held me up and my plumber. I was also told I would be reimbursed for the installation. I would ask that someone from the corporate office call me to discuss this upsetting issue. My phone nu,brr is 5083395748. Thank you.

20

On Sun Feb 24th went to buy a blind that needed cut,machine broke down that day,she took my name and # was suppose to call me when fixed,went back on the 3rd not fixed,called today the 10th,machine was fixed a few days ago she was gonna check to see if it was cut if not she would cut it I said fine I'll be there within the hour,got there and was told they have an old machine it was still not cutting verticaly,so I got no call to tell me and now I still don't have a blind and I have to find a store that has a new machine that will cut verticaly, BS.This is the only home improvement store close to us,so we come here often.

20

ordered a washer on 3-5-19, said they deliver on saturday 3-9-19 they said they will call me, waited from 8am to 8pm no one called, my son called and someone said they did not put the washer on the truck , lowes said they screwed up and would put the washer on the truck on 3-10-19 and i would be first on the list to be delivered , again no one called on3-10-19, at 12 noon i called lowes they said they were checking into this, found out the washer was not on the truck, they finally delivered it about 3pm, what a JOKE, I lost 10 hours overtime on saturday and 6 hours overtime on sunday , I will now say bye to lowes, john

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On March 9 2019 I brought in a empty can of paint Sherwin W. Cooper Penny. I had previous purchased the same paint at the Paducah Ky location in the past week. I needed another gallon of Cooper Penny . The young man at the counter put in the skew number of the paint and said that he mixed it correctly. When I got I started painting on the wall when I noticed that the paint color was wrong. He had given me the wrong color. So I had to use my gas, my time not to mention repainting the area over just because of this mistake. I only have a short amount of time to do projects on weekends and I cant afford to waste time returning the wrong paint and waiting for them to remix it right. I feel that I should get a full refund for the paint purchased due to me having to paint over the darker paint that was given to me by mistake, Here is the receipt Info: Sales #S0465EH1 2463252 Trans# 22182979 03/9/2019
Store #0465 Terminal 27 Time 19:56:27 Item#535124

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Last Thursday i was in the Lowe's Store on 40 in Silver Springs to bye a mower. I was looking at them for over 30 minutes then finally a associate showed up after another associate called them . I asked about the Craftsman that was on sale he said we do not have them in stock right now. I knew that was not true because I seen them in top stock. He said all we have right now is Troy-bilt. And we have 1out front that has been repaired which I will sale to you for 10%off. I said no thanks. Then I asked him what was that guys name that used to be here. He said Leo I said ok thanks. I miss seeing him there. He was very helpful. I heard that he left after 17 years do to medical reasons. And that the management did nothing for him. And they never called him up. And that Department looks terrible.So I went to the other store on the other side of town. And they where very helpful and knowledge knows what you need.

20

I was in the Lowe's Store on 40 in Silver Springs. Last Thursday and was going to buy a mower that was on sale. There was nobody around there in the morning. Then about 30 minutes later somebody finally showed up. I asked him about the craftsman that was on sale for $269. He said we do not have them in stock and trying to push the Troy boots out. I looked up to and seen them up there. He would not help and trying to push a use mower out front. That store has gone down in Seasonal Dept. since that one guy had to leave. I believe his name was Leo and I heard that after 17 years with Lowe's they did not do nothing for him. So I went across town to the other store and bought one they where more helpful and friendlier. I will not stop at that store again.

20

I received an email this am and an item was clearanced to be on sale until 3/13 2019 and called to see if one of the stores had the item. It was a Kobalt 80v cordless lawn mower and one of the stores did have the irem but would not honor the email .that said that the mower came with a charger and 2 batteries. I called corporate and they gave no help in that there was nothing they could do that the mower was now an upgrade and the cost would be a good bit higher. When you send an email and then check the flyer and both say mower with charger and two batteries and find out that the ones sold before did have a charger and two batteries included then I think why did Lowes even send the email. I have bought thousands of dollars of merchandise from Lowes but if I see an email from Lowes now it will be sent to junk. If they could not honor the one they sent me the email on they should have sent the upgrade. I have bought appliances from Lowes and hundreds of thousands of dollars worth of lumber and supplies for the company in building shopping centers and office parks and I bought all of the materials for the three houses that I keep in top notch shape that I own. I just completely remodeled 1 of them and every item came from Lowes. But in speaking with one of your stores they said that I should just go to Home Depot if I did not like the result. That seems like a good idea.

20

(lowes clarksville indiana) I have several complaints with the recent purchase of a Refrigerator,Range,Microwave and Dishwasher.First the range that was delivered had a large 2 in scratch on the front handle the first two people I talked to said no problem we will give you 10% off which I say no thanks that wont work so finally after talking to a manager a new range was delivered.The second complaint which cost me approximately 40.00 for the part which I had shipped overnight and approximately 100.00 to the contractor working by the hour waiting to see what Lowes and myself were going to do.The problem was with the dishwasher mount hook up which I have a granite counter top and ceramic tile which the contractor did not want to drill into because of very possible damage he said I needed side mounts.I then called Lowes and told customer service what i needed they then transferred me I believe to appliances where I was put on hold for over 20 minutes finally a person answer and I told her what I needed she then said she had other customers waiting and could not help me at that time so I ask for a manager.The manager came to the phone I told her what I needed a side mount for my dishwater to be installed keep in the mind the contractor is standing in my kitchen waiting and charging me for his time.The manager said they were really busy I then became upset and told her I had now been trying to get something done for over an hour after she saw I was getting very upset her or someone went to a computer and starting looking for a side mount for my dishwasher.After looking for what I needed she said we dont carry that side mount I said how do you sell the dishwashers with no side mounts there has to be other customers with granite counter top and ceramic tile that they dont want to drill into she say I dont know I can get the part but it could take up to 15 days I said that dont work I will try and get myself.I then called Frigidaire it took about 1/2 hour but found part and it was delivered next day for 40.00.I have purchased carpet for my house and other item and never had a problem but this purchased and installation was.

Mark C Shipley
5023034173
markshipley265@yahoo.com

20

On 27 Feb, I purchased a stackable washer & dryer. I was told that they were in stock and although the delivery date on the ticket was for March 5, to expect it before then. On March 5, I was told that the washer had arrived, but the dryer was not in and they had no idea when it would arrive. I called customer service, who had Zack, from my local store call me. He offered me a substitute, GE and assured me the size was the same as the Whirlpool brand. Today, when the delivery men arrived, they discovered it was NOT the same size and would not fit in my closet area. Needless to say, I was very upset and spoke with Zack again, He has reordered my original order but refused to help me further. I want a loaner stackable (small unit) delivered and set up for my use until my dryer comes in....whenever that is! He claims they have no loaners and the store model is inoperable. What poor customer service! How hard can it be to get a washer and dryer?!!

20

I bought 5700.00 worth of merchandise and the local Lowes sold it and will not refund my purchase!!! More than Pissed!!!!

20

Sarasota Fruitville store. Tried on two occasions to speak to your associate named Bob in lumber. First time he wasn't interested in my question. I was buying two shelf brackets and wanted to know if he had any pieces of scrap wood, I only needed a piece about 9"" long. Many time there a pieces in scrap bin that will work. Angrily he said we have nothing like that. I went over to the last aisle and found a piece of scrap that was perfect, just Bob walked by. I asked him what I had, he became very rude and upset. I told him he was just too miserable and I wouldn't deal with. Another associate said it was junk , no charge. Bob is not the person you want on the front lines as the face and voice of Lowe's.

20

DELIVERY NUMBER 369575042 Your delivery men ruined our new freezer. To get it in the house, they had to remove the door. They did not lean the door against anything, they stood it upright on my carport. It fell over forward, hitting a desk chair, then sliding off unto the concrete. It has a very obvious dent about face-high, plus lots of paint was scraped off the front corner of the door. It look like hell. We hate it. To spend that much money, only to have incompetent, untrained people damage it before our eyes. Our excitement for our new freezer was quelled quickly by the mangled trash that is now in our kitchen. Everyone who comes over can easily see the damage, and believe me, we will tell everyone we know whenever anyone mentions Lowe's again. ALSO, the lift gate on their truck did not work, they said it hadn't worked all day, so why were they making deliveries in a broken truck? This LOWES experience sucks all the way around. You have our money, and we have your damaged junk. Our new freezer needs a new door. AND YES, the delivery crew is very aware of the damage. All they could say was "we'll knock off 10%". It's been three days and they haven't refunded anything. Lowe's employs liars who damage appliances that they cannot afford themselves. And I have to wonder if it was because they don't like my skin color.

80

This not a complaint, but a question? In July 2017 my wife and I purchased a Samsung refrigerator, model RF28JBEDBSG at our local Lowe's store in Olathe, KS. At that time another couple also looking at refrigerators, said to us "Do not buy a Samsung refrigerator, because they are "junk"". We took their statement as just someone that had a bad experience. Since then I know why they made that statement. The ice maker in our unit has been worked on three times. As I am sure you are aware that their is a class action lawsuit filed against Samsung concerning the ice maker in many of their models.
My question to you is, "Why do you keep selling a product that has numerous know issues, without informing the buyer of the issues?" Lowe's Corporation, in my opinion is a very good company do do business with and has a reputation to protect.. Put a big "LEMON" sign on these units and let the consumer know about the the bad consequences that could happen if they purchase one of the Samsung units. Thanks for listening.

P.S. Please say "Hi" for me to Gaither Keener, Jr., Lowe's lawyer.

20

In 2016 we had pergo flooring installed, within a few months some of the boards started to bow upwards to the point where you could stub your toe. The flooring was discontinued so we were given the option to pick another flooring. We chose vinyl flooring and it Was installed September 2017, we love the flooring, in October 2018 a week after the warranty ran out we noticed in three places hall,family room,and dining area bubbling up. I went to Lowes talked to Mangement, within a couple days someone came and took pictures. Didn’t hear anything for two weeks. Went back and talked to another manager had to explain it all again because he didn’t know anything about it. Same thing,get back to in a couple days, three weeks nothing. All in all I saw 6 managers had to explain the same thing to each of them. We love the flooring and right now it is flat, but I just want it on the record if it happens again. All I want to know is if it is my floor or the flooring, if it’s my floor I will fix it. I’ve had multiple moisture readings all negative. Lowes has always been my go to place when I need anything, roofing, flooring and everything in between, but this is the first time I’ve been dissatisfied with Lowes. Charles Laird.

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store 2241 may 3/2019. Items not priced correctly, and assistants manger philosphy that customers moved huge box bug kill is ridiclous. Your buy 1 item recieve one item free seems like a good idea, until you try to find the free item its no where to be found.
The sign above registers says if more than 3 in line will open a register . there was 6 of us. and after 10 minutes I went to customer to ask if another register could be opened. finally was after another 5 minutes. This lowes used to be a really good store. but now looks like ace or home depot may be a better option.

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To department that handles complaints,

My name is Tim Arbagy and I purchased a sliding glass door from you about the 3rd of February. My friend and I picked up the door last weekend on 2-17-19. I had my installer come to put the door in yesterday, 3-2-19. The door was damaged when we unwrapped it and it appeared the band in the center of the door for shipping, made the frame bend severly on one end. (I have photos) with a curve on one side. We could not instal the door in that condition.

I called the Lowe's on Fruitville Rd in Sarasota Fl where I purchased it to let them know about the damage and how to expedite another one.

I called the store and told Ron the assistant manager and told him that I needed someone to be available when I arrive so we could handle this very quickly. He said that Barry would assist me when I arrived, which was within 10 minutes of my call. When I arrived, Barry was with customers and I asked him if they had told him I was coming and needed to get my problem resolved as quickly as possible. He said they had, but he was with customers right now and said he could assist me when he was finished with them.

I was not happy at all about how this situation was handled at all. I went to customer service and asked for the manager and they sent out Ron, who knew he had talked to me on the phone. I explained that because of your defective product, I now have a big hole in my wall and I just needed the door replaced and shipped to my home as quickly as possible. I also needed to by additional plywood that I did not need and Ron said he could only give me a 10% discount which I get anyway because I'm a veteran. Ron did I hope take care of the replacement and the delivery of the new door.

Ron also stated that there was no guarantee to expedite the door until calling the manufacturer on Monday, and he said there was still no guarantee it could be expedited. I was very upset for several reasons.

So I had to spend $23.00 more dollars on plywood and screws that I did not need. My initial cost from my installer to put the door in was $350.00 for the whole job. But because of the delay now and him having to return to finish the job, his fee went to $500.00.

So my question is, how is Lowe's going to reimburse me for the additional costs? This is over $150.00 I am now spending because no one at your store bothered to check the condition of the door when the door arrived. If the door was checked when it came in, there would be no issues right now other than a delay for the installation. Also now I had to put plywood to cover the hole in my wall, which makes my home vulnerable to a possible break in.

I have been a Lowe's customer for decades now and this is the first real issue I've had with your company. I just had a front door and windows installed by your company within the last few years. I would like someone to call me at 941-704-5782 before 9 am eastern or after 3 pm eastern time as quickly as possible to let me know how Lowe's can offset the costs now that I have occurred due to the negligence of not having the merchandise that was shipped to your store inspected to make sure there was no damage when it arrived.

I appreciate your help with this matter. I would like a phone call not a email response to this matter please. Also if you call and I cannot get to the phone, please leave a name and direct number to call you you back at.

Thank You.

20

I purchased whole house floor tile Lowe's #501. I was lied to & mislead. I trusted the salesman & Lowe's to stand behind there contract & word. Salesman assured me Lowe's with me from start to finish. My nightmare started with delivery curbside, accept or refused. Keller installation came late 1 person & 2 men crew 30 minutes later. Carol called Keller office because paper work different. I call Lowe's talk to Chelsea mgr. About what's going on. She put me on hold to find answers. Returned & said Lowe's do not remove vinyl because of asbestos. If home built in 1986 or after. I tried to explained, I purchase home in 1992 & I had replaced all floorings after 1992. When do the vinyl clause receeds contract. I talk to other companies & other peoples. They don't understand why this clause applies to me when all floorings been changed from original floors. Chelsea mgr pressure me to reschedule or let Keller start with carpet, knowing I would be charged once they touch my material. How deceiving is the people working & twisting the contract around. Chelsea refused to let me talk to Glenn the salesman. Chelsea is rude, misleading, heartless, & coming to work only for paycheck. People don't care anymore. I went & talk to another Company that will remove all floorings including vinyl. I called Lowe's customer service, I talk to Savannah, who said customer care support team will contact me in 24 hours. No one never called me. And this tile been here since February 12, 2019. Sorry Lowe's all over reviews. I BELIEVE EVERY REVIEW BECAUSE I HAVEN'T GOT TO 2nd STEP YET. DEALING WITH UNPROFESSIONAL PEOPLE.

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Lowes Corporate Office
1000 Lowe’s Blvd
Mooresville
NC 28117
cc: Lowes, 1350 Springdale Drive, Rock Hill SC
In 2016 I purchased a 3M 4WH-QSS-S01H Whole House Filtration System and had a plumber put it in. I don’t have the receipt. In 2017 and 2018 I purchased and replaced the filter through Lowes, I have one receipt for one filter. 2019 I went to Lowes to purchase a replacement filter and there were none. I went home and attempted to find it online, and due to no success I contacted 3M they referred me to Filtrete Division the phone number is 800 388-3458 who informed me that that Whole House Filtration System 3M 4WH-QSS-S01H was manufactured expressly for Lowes and is no longer made. They informed me the Whole House Filter replacement unit part number is 4WH-QS-S01 and there was no other thing I could do but replace the whole system. I then called Lowes in Rock Hill and spoke with Mark who researched and called me back informing me that I needed to purchase the 4WH-QS-F01 filter through Amazon and that filter would work on the 3M 4WH-QSS-S01H I purchased it and had my plumber come to install it but it didn’t fit. Now I called Flitrete and repeated this story and they again said to buy the WH-QS-SO1 and take up with Lowes the cost of replacement and installation. Summary I have purchased in 2016 and paid for the installation of the original 4WH-QSS-S01H (no invoice available for item or installation however made exclusively for Lowes), I have purchased the suggested replacement filter #4WH-QS-F01 at the price of $108.36 (from Amazon) and had a plumber come out to replace it $0.00 charged by Plumber because it did not fit. I purchased suggested equal product online as suggested by Filtrete the 4WH-QS-S01, UWrench-01, and Lubricant $122.47 plus labor to take off old system and replace with new system, Plumber fee will be $125.00. To be exact a total cost of $108.36 plus $122.47 and $125.00 will have been spent in regard to replacing your Whole House Filtration System 3M 4WH-QSS-S01H.
March 1, 2019 I went into your local store prior to the installation of my new replacement product to voice my complaint without my contractor having to stand by to hear this story. Doug Shirley helped me who in turn went to his supervisor Denise Torres. I have been offered a store credit in the amount of $88.00 for the original part. I have been offered a credit for the filter #4WH-QS-F01 once I bring it all in for proof?? Let me make it clear on one more thing I am disabled, I don’t drive so I take an Uber for these visits to your store, however small these trips are costing me a minimum of $12.00 per trip. I am retired after a 30 year career in Procurement with the State so this is not the first time I have encountered such a problem but I can assure you that vendors typically refund their customers it being the right thing to do. This is such a small amount that such a large conglomerate would be looking at I am surprised I was not given better service at your local merchant. Please reply at your soonest convenience because you can be sure I will not sit around very long to hear from you, I will continue this process until I am satisfied with a refund of a minimum amount of $355.83. You can imagine the time and effort that has been given to this project, it is not even conceivable.

Laura Lawrence, 774 Cambridge Circle, Rock Hill SC. (907 227-2923)

20

A month ago I purchased patio and front entry door from Lowes at Serling, VA, schedule installation date was 3/1/2019. The installer called on the date of installation stated that the door is not deliver, I took a day off to be home for the installation. This is not acceptable to call in the day of installation stating the doors will not be installed. I would like my doors to be installed on weekend or I will cancel my order.

Agha

703-431-7158

20

February 28, 2019

To: The Offices of Mr. Marvin Ellison
Re: Complaint No. 1-27770684482
(See also: Claim # 30191887938-0001)

Dear Mr. Ellison:

I am writing to you in an effort to resolve an incident which began early last December and is continuing to this day. I’ll try not to belabor all that has transpired but here are a few highlights:

On December 5th of last year, our new refrigerator bought at your store # 445 was delivered
to our home. After the Lowe's truck left, my wife and I noticed that our flooring had been
scuffed and gouged. We immediately called the store. Pleasantly, the next day, Lowe's
personnel came to take phones of the damage. After that, not much pleasant transpired.

Between the 6th of December until January 19th, the store delivery department
effectively stalled our efforts to move things forward. The two personnel involved in that department were Robin Sturkie and Matthew Corey: both whom failed to respond to repeated efforts for updates.

It wasn’t until late January that I was able to connect with Assistant Store Manager Chad Collins who was able to jump start our claim. Stunned that the appropriate Lowe’s personnel had yet to receive either the photos (taken on 12/6) or the original estimate, he was able to get the ball rolling. Our corporate contact was Tatum Walker who gave us our claim number (30191887938-0001). In the meantime, Jason Gillespie was designated as Lowe’s insurance appraiser who visited us in early February and submitted his estimate to Ms. Walker.

On February 15th, Ms. Walker returned my call and stated that a decision should be reached the following week. However, despite two separate calls to her this week (2/25 and 2/27, Ms. Walker has not returned those calls.

Nearly 90 days have transpired since Lowe’s was first notified of our complaint. It’s time to get this issue resolved.

Regards,

Craig M. Miller
250 Windchime Way
Leland, NC 28451
Tele: (910) 769-2305
Email: meresdad2003@aol.com

20

I waited 45 minutes for someone just to answer the phone , not even being transferred... just to answer the initial phone call. Keith’s response “ sorry man , we’re doing inventory “. It’s 6 o clock in the afternoon and no one was there just to say “ hold please “ .... spent and I’m taking my business to Home Depot or Amazon. Just absolutely unacceptable. Hope y’all sort that out before it’s too late. You already lost me.

20

After deciding to update kitchen went to local Lowe's. At first, salespeople were very helpful with any questions. We took in measurements but a contractor was sent out to remeasure. Had problems making them understand where the kitchen was to start as currently have an inland that was not going to be in the new kitchen. Went over and over the measurements with contractor and Lowes. Was assured the measurements were correct and the kitchen cabinets and new appliances would fit. Was also told that we needed a bracket for the top of the dishwasher for the new countertop. Now that the cabinets and appliances have been purchased no one seems to know anything about the bracket. Countertop folks say they will not install the countertop with out the bracket being at the house. Have been trying for days (3) to get the bracket and still no one can answer. It's frustrating enough doing this project but when the sales people leave you high and dry after getting paid WE WISH WE HAD NOT PAID FOR THIS.

20

We have tried to buy carpet and have installed, but can not get information from Lincolnton store so we can pay for carpet.

I have been on phone for 2 days trying to get answers. Keep getting put on hold and told different story every time I call.

Store manager David was no help. Ask him for his last name so when I call back make sure I get right person, he said he could give me his last name.

I can assure you we will never buy flooring from Lowe again!!!!

20

Bought a brand new washer, dryer and fridge and had delivered and installed for my son. After one use of the washer it quit working. Due to unforeseen circumstances I had to help him move, when we tried to move the washer after one use, it was full of water and the lid was locked shut. No laundry was in the washer. We pulled away from the wall and it looks like water had run down the whole back side getting everything inside wet and causing the washer to not work. LOWES INSTALLED THE WASHER!!! NOT US!!!! The said they would not return it because we had extended warranty, extended warranty does not want to repair because says faulty installation. I am stuck with a washer that was used once and no one wants to take responsibility for the installation or repair. I will not purchase from lowes again. WE were very pro Lowes and only shopped there because of their pro Military stance. BUT NEVER AGAIN, if this is how you treat your customers you will not get our business!! I have been on the phone every day for the past 2 weeks trying to get this resolved. WORST CUSTOMER SERVICE and lack of responsibility and acknowledging that their employees might have installed something and damaged it during installation.

20

My nightmare started on March 13th. I go to my local Lowes, Garners Ferry Rd. Cola. SC. After shopping for a range, I found what I wanted but not in the color I needed. The salesperson was helpful and recommended that I go home, go online, find exactly what I wanted and order it from there. The reason he said was because the system would find me exactly what I wanted within my local range. Since his store is one of the larger locations, his delivery was already backed up and he said that sometimes one of the other stores delivery time might be a lot shorter. He said the system would find the item in my area. That made sense to me and that is what I went home and did. And just like he said, one of the other locations in my area had it and I assumed would deliver it soon. In fact, I got a CONFIRMATION EMAIL, with my SPECIFIC DELIVERY DATE and from the store it was coming from. GREAT, I thought. The first delivery date I waited all day for it to be delivered at almost the last hour I called the store it was supposed to be coming from only to be told NO....it hasn't been ordered yet. Wait...I ordered it online and paid for it. What do you mean you have to order it? She then tells me that 'she tried to leave me a message to see I still wanted it but my mailbox was full.' Again, what do you mean? I ordered it, I paid for it, Lowes has my money, I THOUGHT I ORDERED IT!! And YOU SENT ME A DELIVERY DATE AND TIME THAT I SHOULD EXPECT IT TO BE DELIVERED! Why should I expect that I'm going to get a call to 'confirm I want my item' when I have already ordered it and paid for you....YES!! I WANT IT.

I let this situation go.....I did CONFIRM with the Orangeburg location that I wanted to the stove and once again, got a NEW EMAIL, NEW DELIVERY DATE AND TIME and I waited. Now we are at the SECOND time that I waiting ALL DAY for a stove to be delivered that DID NOT COME.

I then called the corporate office. A very nice girl did her best to help me. She looked into the system, could not figure out why this was happening to me. She saw that the Orangeburg store had the stove, gave me the confirmation email for delivery and could not herself understand why it wasn't being delivered. She went into action sending out ALERTS, EMAILS etc., flagging them as ISSUES and told me that within 24 hours I would get a phone call from someone in Management at the Orangeburg store. That phone call never came. HOWEVER, once again.....I get ANOTHER, we are at #3 now.....CONFIRMATION, DELIVERY DATE AND TIME email and once again, I waited for my range to be delivered. Something told me that I CAN'T TRUST LOWE'S OR THEIR SYSTEMS so instead of waiting ALL DAY like I did the previous two times, I called Corporate AGAIN just to be sure my that range would be delivered today.
To my shock, amazement and disappointment I GOT THE SAME STORY ONCE AGAIN. She did her best to help me, called the Orangeburg store to see if she could get to the bottom of this and I was basically told once again......'it could take 3-10 days before they could get a range ordered and then the delivery time would be scheduled'...…...I WAS GIVEN THREE DELIVERY DATES.

I have now been without a range since March 14th. I cook for my family. We don't eat out like many families do. However, we have been forced to or make do the best we can. Are we going hungry, no? But I have ordered a range and paid for it, had three delivery days scheduled and I'm still being told it isn't even ordered.

Your system if very broken. While it may not matter to you, my family always buys appliances from Lowe's. This experience has left me with a very bad taste in my mouth and since I have always worked in the service business and even own my own business of 22 years, this level of customer service is enough to make me walk away. The Orangeburg employee didn't impress me as having a sense of urgency to help me, in fact, in one conversation she said that she was 'covering her butt' to make sure I wanted the range before she ordered it. The other two girls I spoke to with corporate were very nice, tried their best to be helpful but they were just following 'steps' and I could tell that their hands were tied in helping me and they could not do anything to truly help me. So here I am, with no resolution, same song and dance, Lowe's has my money but feel no real need go any further to make things right for me. Although she was very sweet, I knew that I was going to have to go through the same 'song and dance'. It was at this point that I was DONE. She expedited a refund for me which I will have to wait additional days to hit my account.

Customer service is very important to me. If all of these mishaps could be understood, then I'd certainly have more patience. But, you tell me, would you? None of it makes sense, none of it. I place orders online ALL THE TIME, I don't then have to sit and wait for the business to call me to 'make sure I want the order' meanwhile, taking my money in the process. To say I'm livid is an understatement because now, I will have to WASTE more days to go out and purchase another stove. Believe me when I say that I WILL NOT be back.

80

Attached find one picture of the products that are the subject of this of this correspondence and the sales receipt for their purchase. Note, there are three different products involved in the product mislabeling issue. The picture shows the three products dumped side by side. The contents of the three bags are exactly the same. I have used these products for several years and am very familiar with their definition, texture, color, and contents of each of the products in question. In this transaction I purchased a total of 12 bags of the products. Each of the 12 bags contained the top soil and not the humus or manure as labeled on 8 of the bags. I am calling this to your attention because this is not an isolated incident. It is, however, the first time all the bags contained the same product. In the summer of 2018 I had received one or two bags from a single pallet that were similarly mislabeled so much so that I started to opening the corner of all the bags I was purchasing to determine what was inside (Not commingled). This issue makes it very unlikely that I will not continue to purchase this product , and will surely warn other potential customers about the problem. Sorry about the shadows in the picture but when I dumped the bags to start mixing them, I was not expecting to take this photo. The slight color variance in the pile is caused by the different moisture content of the bags.

20

Went to your Gainesville Ga store to buy trim to Finish my bathroon renovation. Found everything I needed except one piece of outside corner trim you only sold 14" or maybe 16' pieces, that would not fit in my car so I needed it cut in half. The employee there said no they couldn't because the saw was to rough, so I then went to customer service to get an answer. They told me the same. I asked why they couldn't just change the blade after all you do sell fine cut blades. The same answer was no. I put everything back and left and I shall not ever return nor any member of my family. I called Lowes in Cornelia Ga and they told me sure they could handle my need. This is not the first problem I had with this store but it will be my last after all I spend over 25,000.00 in you Cornelia store for a renovation several years ago. You really should close the Gainesville Ga store or consider starting over with the entire staff.
Regards, Dalwin Smith Ret TSGT USAF.

20

Went to buy a mower at bee cave Tx store that was marked 1,700.00 when they came out to help me they said it was the wrong mower it was the one next to the one that I wanted they discounted the wrong mower but both a retail of 2,999.00 they should have sold me the one I wanted I won’t be going back that’s for sure

20

I go to the Port Arthur Lowe’s at least twice a week, but if there were a Homedepot within 10 miles of my home - I’d never set foot in that store again. When I go to P.A. Lowe’s, employees never ask if they can help me. When I ask for help it’s like I’m bothering them. They all seem like they have the red ass and don’t want to be there much less want to help a customer. I’m sure there are a few employees who really value their jobs and want to be helpful, but the vast majority don’t even know how to spell customer service.

20

I ordered a roughneck storage shed online, Was in Bryan Texas store 907
My order number 369347133 invoice number is 94033 order date 2/23/2019
ITEM # 961392
I called this morning and spoke to pick up counter, The employee assured me my order was there but some detergent my wife ordered was not and that the detergent was credited back to card. I explained to the employee I had to drive over an hour to get there, He assured me my order was there!!!!

When I got to the store the girl at the pick up desk got on the phone and told me they were having trouble finding my order but they would pull another and have it ready for me,We did the paper work the young lady verified my drivers license, and asked That I go to the garden department and they would load me.

I went to the garden center the employee's were very helpful but could not find order, An employee told me to go back to the pick up desk and Tony the manager would get me a shed similar to what I ordered.
I went back up to the service desk and Tony the manager was there the girl asked me to sign for my refund( I didn't want to but I did)

I asked the manager Tony what I was told in back and that I had driven over an hour to get there to pick up shed.

Tony the manager said wasn't his problem and he couldn't give me what he didn't have.

LOWES NEEDS TO RE-ELVALUATE MANAGERS AS TONY WAS NOT FRIENDLY OR DIDNT EVEN TRY TO MAKE IT RIGHT.

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