Lowes Complaints Continued... (Page 5)

526+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
40

I bought a 42" cut troy mustang on 4/10 @ lowe's in stockbridge,ga. I paid cash for it. They del. it on 4/11 2015. After the driver got it unloaded, I asked for the paperwork & keys. He said he had left the plastic packet zip tied to the mower. Needless to say, the packet was no where to be found [blown off during transit]. This was @1:45pm. He said he would be back by 5pm. I waited till 4pm & called the store & talked to the mgr. [Angela]. She new nothing about any of this & confirmed that it was their driver & that she would call him & find out what was going on. She also said there was no way he could be back here by 5p. I expressed to her that the mower was sitting in the middle of my driveway. I ask her to call me & let me know what was going on & to let me know when I could expect the missing items & told her my new mower couldn't sit in my driveway overnight.

She was to call me back [she never did] so I called her back around 6p & said she was just getting back from lunch & from what she said she hadn't seen the driver & hadn't talked with him so the driver shows back up @6:40 p with my packet. I checked it & there was only 1 key [should be 2 keys]. He told me I could go to the store & get another one. By this time I'm having a hard time keeping from getting upset [but I did]. I called the transportation dept. & complained to them. He said he would check in to it & call me back. I'm still waiting on that return call. I was going to buy some more items from that store.but not now...I still haven't rec. my 2nd key either! This is a good way to lose customers

40

I asked for a Friday morning delivery on the 10th and setup my schedule to be home during these hours. Around one o'clock I called the store to find out where my purchase was. I was told the truck was running late and that they would call me 30 minutes prior to delivery. The delivery never came. I missed a 2:30 appt. because of this. After several more attempts to get some satisfaction I was told by one of the associates in delivery that they had me scheduled for the 17th. After complaining that the delivery was the 10th I was told that the delivery would be made the following day, Saturday the 11th. Again I set aside my schedule to receive my delivery. Seeing that they missed the Friday delivery; one would expect that the store would get my refrigerator to me first thing Sat. morning. After waiting again for hours, again cancelling appointments, around 1pm I called the store inquiring about my delivery. I was told that they had put it on the afternoon schedule. Why would any business screw up the delivery date and then setup to deliver late the next day. This is the worse customer service I've ever had. The meats that I brought Friday morning had to be throw away, I missed two appointments and messed up days of my days which I had scheduled. I was supposed to be in Charlotte Saturday Morning. What is Lowe's going to do to fix this issue with me. Call the store and verify this. Very much dissatisfied with Lowe's.

40

Went to Tri County Lows and asked for someone to help us with new wood TREX for my deck. There computers were down so they told me to go to Colraine Lows. So my wife and I went there. They had a computer that worked. I told them what I needed and they proceeded to draw up a deck. Not what I wanted. I have a deck. Just need to change the deck and the rails and have a new set of steps made up. Not hard you would think. So they do all of this like its a new deck and then he tells me well I really don't do this so I will give to someone Monday and they will call you and give you a price on what you need after they fiqure it out. No one has called. So you lost a 3000.00 dollar plus deal. Manards new exactly what I wanted and got it done. So I just wanted you to know about this.

40

On Friday 4-10-15 my husband and myself bought a dishwasher for my birthday 4-11-15, to be delivered on that day between the hours of 11am and
2pm. The driver was to call before arriving. On that day 4-11-15, which by the way was my 50th birthday, we received a call from the driver @ approximately 11:30am stating that they would be there in 45minutes. At about 2:30 we still had not seen nor heard from anyone. So we called the store to see where they were. We were informed that all deliveries were going to be made between 11am and 2pm, it was already 2:30. So we explained that the driver had called and not arrived, so she said she would call the driver and have him call us back. No calls for 2hrs. So we called again and got the same answer. Two more calls and 3 more hours later we got a call from the driver stating that he had delivered the dishwasher and that we were not home, so he left it on the deck. (we do not have a deck, and not only were we home, but waiting.) We told him that he must have delivered it to the wrong address. We had an argument that I apparently did not know where I lived, that he had delivered to the address that was labeled. I had to scour out neighborhood for my dishwasher, which I did find, at a neighbors house, and not even a close neighbor! Thank goodness for honest people, they could just have easily taken it inside and claimed they never saw it.. What I really liked was that when I spoke to the driver again, he still claimed that he delivered it to my neighbors when I clearly had the correct address written down!
Apparently dishwashers can wander off. At not one time did anyone believe us, call us in a timely manner, apologize, or treat us with any courtesy at all. Great way to spend my birthday! By the way this was at the store in Brewer Maine. I'm not a huge complainer, but I have never been treated so rudely in my entire life. ( I will share this story to whom ever will listen, and I like to talk.)

60

The managers in the Jacksonville ,AR store are the worst. last year I needed countertop paint that the store could no longer carry but could order it. They were required to order 2 cans I only needed one but had to buy both instead of them putting one can on the shelf and selling it I had to buy a can I did not need. the Managers best deal was to take off 10%. Still did not need the extra can. that was last year. Last year I had been looking for the deep crimson red azaleas, found them at lowes. I bought 7 of them. I came home planted them when they bloomed this year they were pink not the red that the tag said they were. Again I called the manager he wants a receipt and for me to dig them all up and bring them in. I am sure you value your time, well so do I. I have shopped ad Lowes for many years but I have to say driving a ways and going to Home Depot is looking good. I bought them at your store , planted them, now he wants me to produce a receipt from last summer and did the pinks ones up and bring them in. Thank you for your consideration in this matter. I am just tired of their attitudes.

20

Went to Lowes in Montgomery Alabama on 4-06-2015 .On the way into the store a older lady ask if I could help her load some bags of top soil on her car, that she had been waiting for 20 minutes and no one would help her. I did load her soil for her and in the process of loading my 78.00 dollars of flowers and other stuff, I help four other ladys load stuff on there carts and help them put in in there autos.i told my wife that when I needed a work out all I had to do was go to Lowes and help folks load there autos.
So I told myself I would never go to that store again and would just go to the one in Prattville Alabama, I did with the same results. Service sucks. It seems like all these so call employees are always in the back of the store doing something when they are needed up front to help CUSTOMERS. Do I think this complaint is going to make a difference . NO Do I have the option of going to another store? HOME DEPOT. I will finish my garden with HOME DEPOT stuff

60

I needed Lowe's to service an $800 samsung dishwasher showing 1E errors. They send me to some A&E services. I ve got scheduled for a month later, the agents that came didn't know what they were doing, they raised the temperature of my hot water to dangerous level. They didn't get it done. I finally have to call Samsung who came and changed the sensor. Don't waste your time with Lowe's . Go directly to the manufacturers.

40

I am a small contractor and president of the local habitat for humanity org. On 4-4-15 I visited the Bedford va. store for items for habitat. After collecting the items I needed I proceeded to contractors counter, this is where our credit card number and tax exempt status is store. When I got to checkout the young lady had no idea where our folder was due to it being stored under one of the employees file cabinet drawer.After considerable amount of time some lady found the folder only to be told our tax exempt was not valid.

This is the third time in six months this has occurred.After nearly an hour had passed and no success I told the assistant manager to just charge me the tax and we could check on it on Monday.During this time the young lady helping me went to help three other people so after another fifteen minutes I threw the folder down said im out of here. My biggest concern is why would you put a teenage girl in contractor sales that has no idea about building materials. This is not a isolated case. Why would you not have someone with at least a little building experience in this area.I buy many thousand dollars a year at this store and this is the reason I know its not a isolated case.

This store seems to employ more teenage kids than any place I have ever shopped.You guys better hope a home depot doesn't come to this area because your store will be in deep trouble.Seems like you could have some of your knowledgeable teenagers if that's what you employ be stationed in contractor sales. This store pulls people from anywhere in the store to fill a spot only and certainly not to help the customer. I will buy only what I have to from there until customer service improves.Thank you for your time

60

Last week I sent an e mail complaint in regard's to the rude lawn care area employee at the Lowes in Greer SC. he walked by me as if t did not exist to interact with his dealer, as stated before I am not paranoid or making this up. would like a response is all. the date I was there was 4/1/2015 next time I visit lowes and I see this individual I will leave. thank you hope to hear from you.

40

On March 21, 2015 we went into Lowe's 0205 to look at carpet for our new home. Travis the asst mgt was helping us through the process of getting set up for having our home measured. We were very satisfied with his knowledge and professionalism of this process. We stressed that we would be closing on our home on April 8th and asked if that would be a problem to have it put in right afterwards before the furniture was moved in the home. We were assured that wouldn't be a problem. We then paid for the measuring (mileage) and put deposits down on the carpet samples we took home which was right at $209.18. On March 23rd a representative called to set an appointment to measure the home on March 28th at 2:30pm. We also showed up at the same time with our interior designer when Chris was there on the 28th to ask any questions which we might have for him too. At that time he stated he was not only measuring the bedrooms that we wanted to replace the carpet in but also the whole home and they would have it for us if we wanted to do any other rooms. He also said after he got all of his "tweaking" done on the schematics of the home and measurements we could have our own copy of them and could pick it up at the store when we went in. We were still very satisfied at that time also.

On March 29th at 1:33pm Sean from the Lowe's Store 0205 and left a message stating that there was a problem with creating something with the measurements and that the vinyl would have to be a separate transaction. I couldn't figure out what he was talking about vinyl, since that wasn't what we wanted. So, I immediately started trying to return his call at 1:40pm. I was transferred numerous times to different departments over and over again. Disconnected a couple of times and then was told to do Ext 4814 which was no help. I called back to speak with management and was never connected to them either. This went on for over an hour until my frustration got the best of me and decided that someone will end up calling me back sometime. Not at all impressed with that day of dealing with Lowes 0205. On March 1st a young man named Alex called me to address that the measurements we ready for us to come in and get things set up. Stated again that the vinyl would have to be a separate transaction..... I told him that we were not getting vinyl from Lowe's because Travis told us in the beginning that the installers do not prepare the floor or tear up the old vinyl..... So that wasn't what the measurements were for. I said that my partner and I would be in that Friday the 3rd on our day off to get the estimate for the carpet we decided to go with in the bedrooms.

On March 3, 2015 James and myself arrived at Lowe's 0205 around 2:15 pm to get things set up for estimate and installation. We went to customer service to return the carpet samples to get our deposit credited back to our card and back to flooring we went again. There we were met by Alex which told us we needing to pay again for a carpet measuring since they did a vinyl measurement. At that time I told him that we already paid $155 for measuring for carpet and I would not be paying again. He said the "system" has us put in as a vinyl measurement and for that we must pay to set up for a carpet measurement. I again explained that Travis set all of this up and we discussed that Lowe's doesn't prep the flooring for vinyl so that wasn't even an option we considered since the house we are buying has old vinyl glued down in it already. Also explained that we put 2 deposits down on carpet samples and didn't even have vinyl samples since that wasn't an option. Alex said it would be another 48 hours before he could have access to the carpet measurements then and we needed to come back at that time. I then said that Sean had called me Sunday the 29th and I spent over an hour trying to return his call to no avail. So he called Sean over to speak with me about the confusion. At that time Sean came to the flooring dept and said that I would have to come back in 48 hours when they got the measurements for carpet and I needed to pay again.

I repeated everything again to Sean why this wasn't even an option since we already paid for carpet measurements. Also I said I was on the phone for over an hour trying to return his call Sunday when he left a message. He said with a sarcastic tone that he didn't even work Sunday and didn't know how I got a call from him. So at that time there was three associates standing there... Alex, Tammy and Sean. I asked all of them if Sunday was the 29th and we all agreed that it was.... So I pulled out my phone and placed it on speaker for all of us to hear that Sean indeed left me a message on that day he said he wasn't there. Sean acknowledged that was him and at that time he just walked off stating he was not dealing with this! I told Alex and Tammy that I needed management to come and speak with me now and if Travis was in the store for him to come too. Carol showed up and I explained the whole thing over again.... She said there was no way to get it until 48 hours. I insisted that wasn't acceptable and something needed to be done since I had already been lied to by Sean, orders all messed up and we drove from Alva which is 75 plus miles away. So Carol got busy calling and investigating what the mix up was and who was responsible. During that time around 3:45 or 4:00 Travis shows up to confirm everything we said was the way it was ordered. So Carol found were Travis did put in the order March 21st for carpet Not vinyl measurements.

So another wait... Around 4:45 Alex brought us the supposedly the correct schematics of our home, which was not to pick out the quality of what carpet in what bedrooms. So again another wait... At 5:15 Travis came with the right one and we proceeded to choose what quality for what bedrooms. So at 5:30 or sometime he took it back to the back to be figured. During all of this time of waiting and stressing out about how a company could be so unprofessional in handling a situation we had the associate Tammy wanting to discuss her legal battles with the Harper County Kansas police dept and district attorney. Wow... What a truly Good Friday that this was turning out to be!!! At 5:40 we left to go check out carpet at another store while Travis was to figure carpet prices. Finally we got a phone call at 6:15 saying it would be Monday before they could get it to us. We asked if we could come at least get a copy of the schematics of our home since Chris (the guy that measured) said we could and we paid for that too. We were told no. So 4 hours of total hell was what we really paid for to get treated this way.

60

My fiancee called to check up on the status of application he filled out for your company in Evans GA and was met by a rude and condescending operator. The operator refused to give her name and told him that "If she was interested in hiring you she would have called you. She doesn't accept calls about status." Then promptly hung up without a good bye or any kind of sign off. I called to check for myself if she had this type of attitude with everyone and I was given the same treatment. I found her behavior and treatment of us unprofessional, unacceptable, and emotional disturbing. Is it her place to try to make that kind of statement? Is it her place to make a person to feel that they are unworthy? I believe that a retraining on professionalism on phone etiquette is required for this person and to let her know what she is allowed to say to a potential employee or customer. Its this type of treatment that truly makes me and my family reconsider if we want to do business with your company.

40

Brought my troy built push mower that I bought in September of 214 due to it not starting (only used it 5 times before it became winter). Was told it would have to be sent off but they only ship items on Thursdays. Was told they would call me to see if I wanted it fixed after they told me the price and what the problem was. Well that never happened. I was called about a week and a half later and was told your mower is finished and back at the store and ready for pick up. I went to pick it up this past Saturday and it was $74 repair because they said it was just dirty in the lines and the carburetor and that is not a warranty issue.

My problems are as follows. They didn't call me to see if I wanted the repairs done. If it was an older mower I would have said no and bought a new one. The worker at the Lowes in Newnan, Ga. didn't know how to scan anything and had to keep asking. There was a note not to completely lock down the handle screws so I could fold the handle down to fit tin my car. My screw was hand tight but the other was completely screwed down. Asked customer service for someone to bring a pair of pliers or wrench and waited 20 minutes and no one showed up. then someone in the parking lot had some pliers so they unscrewed it for me. By this time about 45 minutes passed and still no Lowes worker. The mower had been left outside and it rained on it because the bag with the paperwork was full of water. my mower stays in my garage at my house. I Finally get home and the mower is making a loud cracking noise like something is rubbing or hitting something so now I have to go back again.

Terrible warranty/fix process and also lazy, lazy, lazy workers. Customer service making jokes with each other and talking about what happened the night before or about what happened to friends. Oh and by the way I went here about 3 weeks before that with a gasket for my shower head. The rubber gasket was leaking and the Lowes worker told me just go down there and match it to the washer board until you find the right one then look in the bags for it. Not I will help you it was go do it yourself and he walked away. I have became a loyal Home depot customer now due to all this crap. Unfortunately now I have to take my mower back and naturally its going to be my fault even though I haven't used it since it came back from the Lowes shop.

40

I bought a kitchen through lowes at springhill fla.,I paid over 13000.00 for this kitchen,the contracter they used did a very shoddy job,the moulding under the cabinets are loose,they failed to put quarter round under the cabinets.they were to replace a light switch for us,they did ,it did not work,they have been out twice,it still does not work.the baseboard moulding was not caulked,nor cut properly,once there they tried to charge us extra for work that was in the contract,we went to shane the store manager of the springhill fla. store,and he stopped that.they also had an employee that stole items from our house tools,broom etc.I have talked to the head of install sales at the lowes store in springhill fla.,he said we have to continue to use this contractor,because its a contractual agreement,that I have no choice or say in the matter.iI thought lowes policy was to have a satisfied customer,but I now know that I was wrong.

40

I had a new water heater installed on 3/25/15. I took a pic of the horrible mess they left at the ceiling but I guess I am not able to attach the pic. I was charged 600.00 an hour for the installation of the water heater and I am so disappointed on the shotty work that was done. They left a big hole showing when all that would have to be done is to get a larger diameter plate that the vent feeds through! it looks awful and I don't like the idea of being able to see a hole in my ceiling. At 600.00 an hour I expect a better job than that. Am I going to have to live with this hole in my ceiling or is Lowe's going to take care of this mess. I already had to agree with them cutting out my box that was attached to the floor and while that was holding my old water heater on so now I also have a chunk of floor missing under the heater.

60

You have an commercial on tv to sign up for a chance to win 4 tickets to the NCAA final 4 games in 2015 however when you type in Lowes.com/Teammates on the computer there is no where to sign up for the contest. Very disappointing!

40

First may I say that I planned & saved money for a year in advance to replace carpet in 2 rooms of my home. It has taken 5 weeks of nothing but problems to get my carpet installed. It's as if no one at the BG Lowe's knows what the proper process is to selling carpet. I started out choosing my carpet and a young woman named Stephanie explained I needed to pay a fee of $35 to have my room measured and if I bought the carpet that money would go towards the carpet. Fine. So she takes all my information and puts it carefully in the computer and reads it back to me. She tells me everything is set and the installation co. will contact me in 1-2 business days. This was on Saturday, so I waited patiently all day Monday, Tuesday and by Wednesday afternoon around 4 p.m. I called Lowe's to see what was going on.

After being transfered around the store to several people I finaly talked to the manager Rich who finallly asked if I had been giving a print out to take up front and pay the $35 measuring fee. Noooo, at no time did Stephanie give me a print out and say that fee must be paid before they will contact me. So I make my second trip to Lowe's to pay for this. Finally the installation co. calls and comes to measure my room. Then I make a 3rd trip to Lowe's to order and pay for my carpet and a vinyl material that was to be an insert by the door so there was room to come in from outside and wipe your feet. . While there I found a large carpet remnant for another bedroom that I bought and paid for while there. Lowe's told me I had to take that with me though as they wouldn't deliver that. So in 2 days I made a 3rd trip to Lowe's to try and get this carpet remnant on my husband's truck. It was too large though and wouldn't fit so they agreed to hold it till my other carpet arrived and bring it all together at once.

The installation co. calls me a few days later to tell me that the paperwork they received is differnt from what I told them. When I checked with Lowe's someone had changed my order and instead of the waterproof vinyl product for the insert in front of my door it had been changed to "peel and stick tiles with grout" which was definitely not what I had ordered and paid for. So I make my 4th trip to Lowe's to get this problem straightened out and the correct product scheduled to be delivered with the carpet and I specifically if everything had been paid for and was ready and was told yes. Then a few days later the carpet installation co. call me to tell me that I had not paid the carpet installation fee, to which I went over all of my reciepts and sure enough the Lowe's salesperson had not added that into my total bill, so I was able to pay for that over the phone, but I had to request a reciept be sent to my email for proof that it had been paid. All of this had me and my daughter a nervous wreck and had I not already ordered & paid for the carpet I would have canceled the whole thing.

I was furious.......I spent over $1100 on this carpet and I am told that part of the product might fail and have to be re-done!! This entire project from the get go has been a nightmare. My husband is mad, my daughter and I are furious and I wish I had NEVER started this home improvement project with Lowe's. It was my intention to do these 2 rooms first, then move furniture and I have another bedroom, hallway and living room that I was going to replace the carpet. Well the carpet will be replaced in those areas, but I am through with Lowe's!! I will never buy carpet from them again. The sad thing is I love the quality of the carpet and would have loved to have had the same thing in the other areas of my home, but not when I have been through all of this. Lowe's just lost about a $3000 sale from my family.

40

Hello my name is Theresa Schenk I purchased two storm doors and had them installed . Two weeks later the door closer fell off and I called lowes and they sent their installer out who sad no problem they would replace them under warranty. I just received a call from the install department saying it was wind damaged and would not be covered. I have only had the door for 3 weeks and the door has been locked closed. Till we opened it and the closure fell off.

40

I has an issues with the install of my counter tops from Lowes in Jefferson City TN. Placed a complaint they said would follow up and get back in contact. They did said going to make up for it and compensate us and would need to know what could do and was going speak with the store manager and called back once and I missed the call and not call since. Such bad Management for customers.

40

I bought wood flooring at Lowes with a lifetime warranty. The floor was around 3000 and the install about 3500. I hired an installer. The floor looked great but little by little I started to notice cracks in some of the boards. I then noticed when I moved the couch the floor was dented underneath the weight of the couch. I called the store and they said they would send someone to look at it. It took four months. When Allen and Roth ( a division of Lowes) came to observed the floor he said it happened because of the weather. I told him it was a beautiful summer with hardly any humidity or rain and that was ridiculous, he quickly changed his story and said it was the install. I since have had three builders come and look at the floor and say it is a manufacturing defect and the floor should be able to hold up under the weight of furniture. This has nothing to do with installation. For eight months they have been telling me they are escalating this and they don't ever return phone calls. When I finally caught up with the store manager Marcus he told me to come in and buy something else and he would give me fifteen percent off. It took us twelve years to save up for this floor and its pure crap! Furthermore their complaint process is bogus its like complaining to your boss about his son they never find anything wrong with their products.

20

I went to Lowes to buy curtain rings due to that's where we started buying them. They had 1 box, so I asked about when the next shipment was going to come in. The lady said that was all they had and they were dropping the line, but she looked on line and they had 8 boxes in Pocatello Id. I called and talked to them and the gentleman said it would be easier if I would go back to our Lowes and pay for them and have Lowes send them on their truck to Twin Falls Id. I went to customer service and told them what I was told. The woman said she had never heard about doing it this way. She went to her boss and he said they would not due it due to it being done away with and they would not do it on such a small purchase. Lowes lost a customer and if they continue to do business this way they will not be in business long.

60

In the second week of December, 2014, I purchased a shower door that was not in stock, so I bought the door and the sales representative advised me that the door would arrive at the store on December 29, 2014. I live approximately 20 mile one way and arrived at Lowes on the 30th day of December to pick up my shower door. The sales representative stated that the door was not delivered yet and she stated that this will take at least two months to come in and did not know why I was told the door would be in by December 29th. I left the store and came back in the middle of January of 2015, the sales representative stated that the door was not in and both times they never looked for the door just in the computer.

I came back the third time and the same sequence occurred. I received a call from Lowes store in Ruston, Louisiana in January asking me how my service was with my shower door. I advised them that I never received my door and they told me it was not in. The representative from Lowes stated the door was in. I received a call from Antonio (service manager) and he asked me about my service. I explain that I was not too happy with the service and the run around I was getting. He told me to ask for him when I come to pick-up my shower door up next time. I went to Lowes to pick up my door and I asked for Antonio, he was at lunch so I told the service clerk that I ordered a shower door and needed to pick it up. She advised me that my door was not in stock yet.

I advised that Antonio advised me it was in and she advised that it was not. I asked for a service manager and waited approximately 15 minutes. I asked her again and she stated he was with another customer. I left and stated I will be back to pick up my shower door due to I had a prior engagement I could not be late for. The fifth time coming to Lowes to pick up my shower door, I was advised again that my door was not in, I advised her that it was in and was called several times (3) by Lowes representatives on how my service was with my shower door. She then told me it was in and that she was calling someone to pick it up and bring it to the exit doors.

I advised her that I was going to my vehicle to load the items I purchased at Lowes that day and would be waiting at the exit doors for the shower door in my vehicle. I loaded my purchased items for that day and drove by the exit doors to load my shower door. I was there 10 minutes; I went back in the store and asked the service clerk if they were getting my door, she stated they were. I went back to my vehicle and waited at the exit door. I waited 20 minutes with no contact, I went back to the service clerk where I observed my door on a dolly in front of the service desk and both employees were talking about an off work experience laughing and cutting up.

I observed the service clerk texting on her cell phone; I asked her that I was waiting outside for my shower door? She stated no, you have to sign for the door. I asked her why you did not tell me that prior to me waiting 30 minutes for my door outside. She just looked at me and said you have to sign for the door. I finally received my door after 5 attempts and very poor service. I am a loyal customer of Lowes and this is unacceptable service, this is not the first time my service was extremely horrible. I also got to see the employee’s underwear that loaded up my shower door because his paints were down below his waist. I have a daughter and this is not the things I want her or me to see when I go to a retail store to purchase items. I’m very disappointed in the quality of service that I’m accustom to at Lowes and seriously considering finding another business to fill my needs for consumer products.

60

Where/when: Owasso, Oklahoma Lows on 3 November 2012 around 10:30 – 11:30 AM

Two major problems: 1, Allowing long term parking in the loading area and unacceptable rude attitude and poor customer service from an employee/cashier who works the Contractors Desk; who would not even acknowledge there is a problem.

Around 10:30 AM I arrived at the Owasso, Oklahoma Lowe’s and parked IN THE LOT close to the Lumber entrance/loading area. As I walked in I noted several vehicles, mostly pick-up trucks parked in the loading area with no drivers or occupants in or near any of them. It took me quite a while to do my shopping but when I needed to load my truck, all the SAME vehicles were still there, unoccupied, totally blocking the loading area. I spoke to one of the contractor desk personnel saying, “you all need to do a better job of letting people know they should not park in the loading area while doing their shopping, now I have no way to get my purchase loaded in my truck”. His answer was sarcastic and he responded. “they just like you are doing their shopping,”. I said, “NO, I park in the lot until ready to load so that I don’t block others from loading, that is as it should be, you should be advising customers not to park here until ready to load”. Instead of offering to help me get loaded or getting someone else to help or at least acknowledging there is a problem, he instead looked at me like how dare I expect him to do anything about it and then he walked away. Boy, if I had the authority I would have fired him and maybe whoever his manager is on the spot! That is not how you treat customers, especially seniors! Understand, when I said I had been shopping for quite some time and the same vehicles were still there, this was at least 40 minutes (probably much longer). You see, when I went inside besides looking around, I had to walk all the way to the other end of the store to pick up a bag of pea-stone, also to hardware for 8” and 12" spikes, also outside TO FIND a cart (plenty of carts outside but none inside) to load wood on, then selected and loaded numerous 8 foot pressure treated 4”x 4’s” on a cart, did some more looking around then had to wait in line at checkout before exiting and finding the same vehicles still blocking the loading area. I also witnessed several other customers working hard at maneuvering their purchases past the parked vehicles down the slope to the parking lot to load. A huge safety issue where many accidents are likely to happen because of allowing long term parking in the loading area!

I know and like many of the employee’s at Lowe’s, but this contactor desk employee needs training or employment where he doesn’t interact with customers. I do not have his name, but I can go get it if you'll take this complaint seriously. Also, if I can’t load my truck without hassle because of people being allowed to park long term in the loading area I’ll just go elsewhere for my needs.

40

We were pleased when Lowes built a store in Inverness, Fl. It was closer than their competitor, but after years of spending lots of money on various projects, and many frustrated returns, wasted trips because , either they were out of a product or they just didn`t carry an item.........night before last( 12/4/12 ) I opted to buy an electric chainsaw at Lowes rather than driving to a more distant store.

The folowing afternoon i attempted to use this brand new Poulan 3-1/2 hp saw on a tree limb that had fallen close to our driveway. this saw ran approximately 20 minutess, about 8 cuts and quit, the motor would run, but the chain would not turn. That evening i returned the saw and requested to talk to a manager at the " returns" counter. when the manager finally arrived I asked him for a store credit to compensate me for the need to return an inferrior saw and the lost time and aggravation.

His response was that they were willing to refund my money( no kidding) but nothing else. I replied that I didn`t think that he cared about customer satisfaction,to which he replied that he was sick of dealing with "people" like me, and he stormed off to his office, or whereever that door led to. With his response I have vowed to never step foot into another Lowes store, and if possible, i will share this event with anyone considering shopping at Lowes. Not only is this particular store poorly operated, but obviously this manager is disrepectfull.

40

I've been a loyal customer of lowes for over 35 years and thought i was dealing with an american company. Today 9-6-11 i called the customer service number and got a female in india. She could barely speak english and i could not under stand what she was trying to say. She could not understand my question (complaint). I finally ask her to transfer me to some one in the U.S. After she kept asking me for more info i again told her to transfer me to someone in the U.S. She finally did. That person could not answer my question (complaint) either.

I instructed her to cancell my credit card as i would no longer be a loyal LOWE'S customer. I will still go to lowe's for small items because they close, but for anything over $10.00 i will go elseware. When i deal with an American company i expect to deal with an American company, not somebody in India. We had purchased several appliances from Lowe's in the past. Nothing prepared me for the range purchase mishaps. The sales person was helping two customers at once. She was so unprofessional that we could not tell who she was speaking to. We were told that the range we wanted was out of stock, but there was an "out of the box" range in the back. We were told to call and speak with the manager regarding the condition and price of the "out of box".

After 6 phone calls, 4 different stories; from they didn't carry the range, to there is one in box, we purchased the stove. The stove does not work properly. They sent out a repair person who told he had been to see a total of 4 people with this particular stove over the last several weeks. None of the stoves worked properly. Why sell bad product Lowe's?

20

I purchased a brand new Maytag Washer and Dryer in November 2010, I purchased the 4 yr warranty with it. The washer broke Dec. 4th, 2012. I called and they sent a service man out. He said it was not fixable that it was the mother board and it was not cost effective to fix. I spoke with the warranty department and they said they were going to reimburse me for the washer, they gave me a return authorization number as well. Then two days later I get a call from the service company, they said that Lowes talked them into fixing it so they ordered the part and it will take a week to come in. So because Lowe's does not want to back up their warranty they are going to go through hoops to try to fix it (when the service guy said it wan't fixable) cause me aggrevation in the meantime. I spoke to Darlene, Lacey and Fran (supervisor) in the warranty dept. and no satisfaction, I spoke to Devin in corpoarte and he assured me that the store mgr would call me within 24 hrs. still no call so I called corporate back and they switched me back to the warranty dept. It's Dec. 11th I still have no washer, no money and Lowes thinks I will be a happy consumer. Wrong! I am canceling my Lowe's Credit Card and will never shop there again, nor will my family and anyone else I talk to. I don't care if I have to go an hour out of my way, I will not shop at Lowes!!!

20

We tried to buy paint and the lady behind the counter said she could not create the color we wanted (even though we got the paint sample card from Lowe's). We went another day and the lady (a different one) mixed it right away with no problem.... A couple of weeks later we went in to order some wallpaper border. The same lady that gave us the problem about the paint said we could not order after 5:00 p.m and that we had to come during the week before 5:00. (This is almost impossible with our work schedules). So we picked out some border that they did have and we were told they were out of stock. She said we could take the product number to the front desk and they would place the order for us. We were told at the customer service desk that they would call us when it came in (probably 3-5 days). They also said we had to pay for it then. We asked if we could wait until the order came in and they said no. We had to pay then. 9 days later we got a call from someone asking how our experience was when we picked up our border. We told them we had not received our border and had not gotten a call yet that it had come in.... She said "Oh, well it is in and you can pick it up anytime." The next day (Saturday) we went to pick it up and no one could find it. After standing there waiting for 30 minutes, I finally asked them to just call us if they found it. On Monday after no call, - we went back to the store. We were told they do not "hold" the product at customer service since it was not a "special order" and that it had evidently been sold.... This is absolutely unacceptable. We paid for the product 3 weeks ago and no one can find our order.... I want a complete refund and will NEVER go to this store again.... They are the most irresponsible, careless and unproffessional crew I have ever dealt with.

60

lowe's was suppose to deliver a dishwasher to me on Jan, 14 2013. my husband was going to be home, but his work hours got changed. he called lowe's and let the same person we talkd to when we ordered the dishwasher. he let him know the situation and gave him my work phone , so they could call me and i would go home and meet them. the driver never got the number. they delivered at 9:00 that morning .

i called the store at 9:45 to let them know i needed a half hour to get home. she (the operator) was going to let the driver know this. obviously she didn't do that, because she would have known they had already been there. i called again at 12:45 because i hadn't heard anything. i told her they were going to deliver it in the morning.

she said morning could be until 3:00. Really!! she was going to call the driver to see where he was. i gave her my work number , which they should have already had, she was going to call me back. that never happened. i got a call at 2:45 to tell me to reschedule. they tried calling (home phone) and nobody answered. they didn't have my work phone.

my husband called to find out what was going on and the person he talked to before, forgot to relay the message. my husband has to go to Sioux Falls to pick it up because we aren't going to take a chance of this happening again. we will no longer buy anything from them.

if that is how they communicate with each other, we will be going else where. we have to find time to go get this , when it was told they would deliver it. there mistake not ours. we are done with Lowes

20

Maytag complaint number is 1-800-905-9505. My refrigerator decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerator. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them.

When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number.

This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this.

They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau.

I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed.

I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is 1-800-905-9505.

Leticia Sanchez

60

We went to Lowe's on Nov. 9th at 7:30AM to buy a new garbage disposal and get it installed by Lowe's. I asked if we could get the service quickly since we have company at our home. Brian Baldwin tried to get service that day, but no one ever called us. He told us we would hear from the Service Dept. within 48 hours. It was 56 hours before any one called and three days after we bought the appliance we got serice. Rick did a great job of installation. When I called my Lowe's #2767 the mgr. quickly referred me to a Scott who said he would check with Lee who sets up service and he promised to call me back. Now 4 hours later still no call. I think $125 for serice that took 25 minutes could have been scheduled sooner and would like an adjustment on the cost since they did not get back to us in 48 hours as told. It is a two way contract. Thank you.

40

Went over to Lowe's in Norwich NY to pick up a electrical box which was out of stock a week before the service person in electic department had told us we could up grade our 100 amp box with a 125 and they would be in the following week so went over to pick one up today got there an didn't find the one which had been recommended so ask for the service person by name. waited for about 20 mins and was ask if we had been helped during this wait by two other employees we told each who we were waiting on and both had called him.

after the last call another service person from electrical came over acting like he was agravated to have to help us he was very short and some what sarcastic when we told him what the other service person we had talked to said he said the guy was wrong and we could not use that box . He was not willing to listen or even check with the other person we had told him about , At this point we were thinking either one of them knew what they were talking about so we left the store and the whole attitude of this man had made our shopping at Lowe's that day over.

Would be nice if all the employees actually knew some thing about the department they are covering. makes us wonder about the other departments now maybe some real training is in order and also some attitude ajustment is in order they need to at least act like they want to help. Totally disappointed in this store.

20

I always thought no matter how long you had an item still unsealed in the original carton and have a receipt for it that Lowes gives a store credit. I guess at age 67 I am from the old school. I did not realize when I purchased an outdoor fountain for $90.95 I only had 90 days to return it. I kept this fountain in its original box in my closet as I was keeping it for my son for future use. I realize I have had this item for close to two years but I always believed Lowes stands behind their product refunds or credits and I now know that's not the case. So I'm a fool for purchasing this item not knowing store policy like thousands of others in the past. And, maybe it's just my age. The fountain cannot be used here so I guess I'll have to have my son place it on craig's list. I won't be dealing with Lowe's anymore and when I do shop I have learned not to buy in advance so I'll be able to get my money or credit. Buyers beware on a store's refund policy.

20

went to lowe's bought paint to paint bedroom..hired painter to paint bedroom...ran out of paint..went back to lowe's for more paint...did not match ..when it dried it was darker...went back to lowes complained..gave us paint had to go to morristown to get it...and did they care we had to pay painter more money.....plus gas back and forth..to lowe's and gas to morristown...sorry we mixed it wrong just doesn't get it.. painter sure didn't except that..so what if we had to pay him for 2 days instead of 1....i guess home depot will be getting our business or wal-mart...lot of ppl i am sure would like for us to come to their store..since we are painting all the rooms in our house....hope you will respond... ernest and mary wolfe

40

I filled out an application on lie. UGh. and to my surprise about 90 days later I got a call for an interview. They wanted me for a nursery position. NW Hwy store Garland/Dallas Texas. i thought to myself great. I went in for an interview and there were several other people. She was going to interview them for different positions. Great. She handed all of us some pre interview paperwork that we had to read and sign. Here is the deal.....

It ask the question, have you ever been convicted of a felony. They are supposed to go back in Tx 7 years on your history. But if you say no you are a liar and they will not hire you. If you say yeas they will not hire you. Now to set the record straight to everyone who says I am just a bad guy listen to what happened. When I was 23 years old I was a passenger with my brother and sister in law in a very tiny datsun pu truck.

We were returning from a pistol range when 4 people in a 4wd pu ran us into a ditch and the truck flipped twice. All of us got out of the truck with minor injuries and the truck sped off. After a few minutes the other truck came roaring up and 3 guys and 1 girl jumped out all with baseball bats. I was a 1st drgree black belt in 2 martial arts but smart enough to realize out numbered is out numbered. I grabbed my pistol and fired 3 times in the air.

Understand this was between sherman and Melissa Tx back when no one lived out there. They headed for the hills. 2 days later I got a call from my sister in law that the police called her. So I went to sherman and they showed me that 1 bullet actually came down and struck the truck 3/4 of a mile down the road and went through the top of the roof and into the seat. No one was injured. The odds of hit striking a truck moving 60+ mph was astronomical. But it happened.

I had to plead guilyt to Criminal Mischief over 1500 wich is a 3rd degree felony. I never spent a day or night in jail and got 10 years probation. But when the history is pulled up it says Agravated assault with a deadly weapon. That is the way Texas law is witten. But lowes will not look any further than that. Neither will any other employer even though Lowes says they will only go back 7 years. So they lie about their hiring peractices.

By the way I am 55 years old not and my only other violation was having a missing mud flap on my left rear wheel well on my pu truck. $320 fine.

40

Today between the hours of 2 pm and 4 pm I select an item I wished to purchase and carried it to the checkout in the garden dept. Before I even reached the checkout counter the checkout girl told that had better have a sticker on it. When I got to the counter low and behold it did not. Then she told me I would have to go back and get the number. I said okay set the item I intended to purchase against her counter and walked out. I do no take orders from cashiers. If that's the new attitude and policy of Lowe's I will not do any further business with this compandy. The Lowes store in question was in Crestview, FL. The item I was going to purchase was an ABS general purpose tub. What if anything is Lowes willing to do to retain me as customer.

40

I went to your store, store 1659, yesterday because I wanted to get the hardware to hang a 60 lb. mirror. A young man by the name of, Nathan, assisted me. He was charming, imaginative and sold me all the wrong items I needed to hang my framed mirror.

The wire he sold me does not crimp and cannot be tied. I mentioned mirror wire but he said this product he recommended would work just as well. I trust the Lowe's service people; they are suppose to know how-to do projects, right? Well, that was a waste of $5.20 and a big waste of time (Item 348151 or 348161, unclear on the receipt, but it is galvanized if that helps)

The safety brackets I hesitated on but I have to tell you, Nathan is very persuasive. I mentioned D-rings but he didn't know what those were and neither did I, but I did read on the HGTV website, I needed D-rings. He showed me a picture hanger kit but no way that would work on a 60 lb. mirror. I told Nathan there is thin plywood on the back and just a little bit of the frame is showing. How was I going to pound the little nails onto the frame and backing when they are not even? Well, Nathan said,"This is a very delicate thing." So, I went along with it and those safety hangers/brackets are not going to hold and I spent over an hour pounding delicately to get all 6 of them attached to the back of the mirror. I needed D-rings!!! Another waste of time and money--$11.88 to be exact. (Item 127495)

And the screws and anchors are just too big and bulky to hang anything on them. I cannot use them but I opened the box and tried it because Nathan said, use these, they'll work great and I won't have to worry about finding studs. Another waste of time and damage to the wall at the price of $3.28. (Item 326632) You are kidding me? A purchase of $21.73 ( with a $1.37 in tax
included) and not one item was worth the money or the hours of work to hang this mirror. I trusted your company to have people there who will help me, not sabotage me. You need to train this young man. He is a great salesman but he knows nothing about hanging framed mirrors.

I want an apology. I lost nearly 22 dollars I don't have to simply throw away. I cannot return any of the items because I trusted the knowledge of a Lowe's employee with this project. Can you resolve this situation monetarily for me? I feel cheated, I used up hours of my time and money taking advice from a really nice young man who steered me in the wrong direction. I have to admit, I am furious.

How can I ever trust another Lowe's employee to help me with a project in the future; I just don't think I trust your store
anymore although I am on the fence with this issue as I have had wonderful people in the past help me successfully.

Please let me know if you can assist me today.

20

Bought it. Beautiful. Leaked from day 1. Reworked it and silicone and caulk and even fiberglass repair kit. Still leaks. It is in the design. Hate this thing. Poorly made and Lowes puts in out on display like its royalty. Also, every review at their website says this shower is a pathetic joke, wish I had read them before I bought it. Just once I wish Lowes would stand by what they " promise ", I dropped off a snowblower for repair. Was "promised " I would get in back in about 7 days. Ok, so 7 or 8 or 9 days later, you would assume that the work is done and ready for pickup.

Well, I called 5 days after I dropped it off to see how the repair is going and I'm told that it hasn't even gone out for repair yet. As a matter of fact, it isnt going out for repair for 2 more days. I should be able to pick it up on or about the 25 th. Of the month....( 14 days after I dropped it off ). Letme say this, I don't care that it will take DOUBLE the time "promised"... I care that I was , mislead at best or lied to at worst.... This is strike 3 for Lowes. As I type this, my Lowes credit card is going through the shredder and I am going to re- new my HomeDepot card..... THE END

20

We were in Lowes on Sat. March 16, 2013 to buy a couple of boards and legs for a swamp cooler, when we reached the front of the store to check out the only registers that were open were self serve. We went to the counter and started to proceed with our purchase and we had a problem with the check out, we couldn't find anyone to help us take care of the issue no one in sight, we ended up leaving our purchase and going to Home Depot. If you are going to go to complete self serve you should make the public aware of this and you should have an employee in the area to help your customers, as for me I'm finished with Lowes you won't get anymore of my money or business.

40

I went to the Lowes Store in Sevierville, Tennessee, to buy a case of male and Female 20amp 250volt, plugs. there were several types of male plugs in 20amp , but there were no 20amp female plugs, I asked a lowes employee where they were at and she said they had discontinued some of the products, she called a store Manager named Tim to come back and see what they would have, he came to the isle, was very rude, said they were discontinued and if the City wanted any they could go to Home Depot up the hill across the road. Thats what I did, I buy several thousands of dollars of products for the City of Sevierville Water Dept each year, I will move all my business to Home Depot and will tell the other departments of the City what happened and to move their business also if this is the way Lowes now operates.

60

Purchased a lawnmower from Lowe's. This lawnmower is a 26 HP riding lawnmower that is less than a year old. Bought the best most comprehensive warranty they had. Lawnmower has been constant problem. Tried to cut my grass 9 days ago and it would not start. Called Lowe's and they came pick it up to "repair" it. Well it had caught on fire in the electrical area .

I want a new lawnmower. But anyway, they choose to repair this one. I called yesterday and it is sitting in the store and never even left to go to the repair facility. I asked if someone could cut my grass which is Now rediculously tall. They've had to cut my grass before because this lawnmower was broken. She said that she would see and get back to me. REALLY???

40

I witnessed on more than one occasion the store manager Ray at store 2401 buying beer and then drinking it in the lowes parking lot then returning to work. i personally think this is unacceptable. The lady Kathy in the same store, in the paint department treated me with no respect and was using vulgar language and called me stubborn and asked me if i was ignorant. im not sure but maybe i was asking too many questions but all i wanted to know were the answers to my questions about the paint that i didnt understand. most of the people there are great but these two really are surely not professional.

40

my delivery was not on time .I paid for deliver and installment and was not satisfied .They left my 80 year old mother merchandise outside since they cannot install it . I'm highly upset with what these arrangements were i think it is bad business for lowes, and i think that someone needs to be aware of how there clients are being treated by whom ever they installers are please do your homework on these installers because they make your business bad. My family and friends on facebook agree with me back to home depot we go and i'am considering a refund if that's how you guys do business. I'am also contacting the BBB for futher notice. My mother looked out her door allnight trying to watch her merchandise what ashame why did'nt they put it inside the house.

60

Bought paint from Lowes and got 2 gallons of weathered oak. Painted back of house and needed more paint, so went to get 2 more gallons and it was a completely different color. after having to repaint the whole side of the house to match went and got a 5th gallon which ended up being the original color we started out with and now have to waste paint, time and money to fix it. Whatever policies they have on mixing paint needs to be fixed because it's wasting peoples time and money. Started out only needing maybe 4 gallons to paint the house and now by the time we are done we will have gone through 6 gallons of 39 DOLLAR PAINT!! One would think when you order THE SAME COLOR it would be mixed THE SAME COLOR EVERY TIME. How many different shades of weathered oak is there? Come on people get it right. How many times do we have to go over each part of the house we paint just to make the colors match...turned a 2 day job into a week job just going back and forth and back and forth with each gallon of paint mixed a different damn color. THE SAME GUY mixed our paint TWICE and both times was a different color. You people at lowes reading this? come to the house and look at this crap. It's worthless and we are never spending $39 a gallon again on Lowes paint. Should have stuck with WalMart. 1315 s brite springfield mo, come look at this crap

20

On Sunday 11-04-2012 I went into lowes to order doors, since someone had already came out to measure, and the service at lowes in shawnee is terrible first I was the only customer, and he seemed to have no idea what he was doing. Then after ordering doors and storm doors, 4 total, there as a problem with the size, and he advised he would call the mill on Monday, and call me on that day to give me the information on possible other doors. Well no call of course, then I find out the person that was to call me was off for the next two days, so he knew he was going to be off the day he was supposed to call me and he promised. I called for the manager of course they can't be found, and then I ask for the district manager and they gave me a number and lowe and behold it was a bad number, what a joke, how many other go to lowes and have this problem. It is not like we did not have money or was trying to get a special discount, we just wanted some doors installed. Terrible service, managers have no idea what is going on, and there is no one to call and complain to, so go somewhere else in my opinion. John Eickhoff

40

On November 30, 2012, I placed a special order for 18 pieces of Wall Empress for a price of $8.63 each at the El Centro, CA Lowe's Store #2550. On December 6, 2012, I received a call that my special order had arrived and was ready for pick-up. At approximately 11:00 a.m., during my lunch break, I visited Lowe's Store #2550 to pick up the items. After waiting approximately 40 minutes for the order to be given to me, I had to return back to work so the cashier apologized for the wait and told me that she would have the order ready for me in the front so that I could pick it up later that day. I agreed. In the afternoon, I returned to the store to pick up the order at approximately 4:00 p.m. Again, I waited for roughly another 40 minutes for the order to be delivered to me, since it had not been left ready for me to pick up as I was told earlier that day. As I checked the order for it to be correct, I notice that more that more than half of the pieces were either broken or missing a piece. I spoke to one of the managers by the name of Tanya and told her that I needed those pieces as soon as possible. She said she would call the vendor to arrange for the pieces re-ordered to get here as soon as possible. She also told me that I would get a call the following day from either her or the employee who took my order. The next day, I did not receive any call from either.

On December 10, 2012, I again visited Lowe's Store #2550 to inquire about my order. After one of the employees investigated what had happened to my order, she contacted the vendor and informed me that the pieces were not in stock and that the vendor could have the available until January 8, 2013. Since I am remodeling my home for the holidays, I told her that I could not wait. I asked her if the pieces that I had previously seen on December 6 were still available. She checked and had the pieces brought to me by the store manager, Mr. Chris Jones. I looked through the pieces for several minutes and due to my urgency of finishing my home's remodeling for the holidays, I had no choice but to accept them. I asked one of the employees if I would get them at a discounted price. Mr. Jones was contacted by the employee and informed me that he would give me a 10% discount. Due to the extensive damage of the pieces, and the fact that I had gone through a very disappointing experience with Lowe's customer service, I believe that a 10% discount was not enough to mitigate the bad experience. Furthermore, I don't believe that a 10% discount is enough to retain business. I suggest that the employees should receive more training on how to address these type of situations promptly, follow up with the vendor and inform the customer, and a the store manager should be more persuasive to retain business and maintain customer satisfaction at a high standard.

60

We bought several items including French Doors and drywall. We wanted it delivered. First they said their truck broke down. So we were to try to get it ourselves. I am a senior citizen and can't pickup items, so we arranged for a delivery and paid someone money to be at our house to help. lowes never showed up and did not call. They said they couldnt deliver because their man was sick. They didnt care about any service so I CANCELED our order. There was no satisfaction at all. They couldnt guarantee any deliveries. We will shop at Home Depot from now on.

40

I asked lowes to install fence in my backyard, through buza construction at 8557 long leaf trail, liverpool ny 13090, was done by the end of july, gate was loose , begining of november 2012 gate is broken in pieces by wind ( the only one in my neighborhood, makes you wonder? about the quality of installation),,, I notified lowes buza construction guy came ,,,, all at the begoning of november ,,,, and the whole thing is not moving for 5 weeks nobody called me about when repair is going to take place ,lowes waiting for buza construction to let them know about repair items needed , buza has not called them yet, me calling buza and lowes 7-8 times , i need to store my stuff in the backyard , before snow hits really hard. all what i get is we will call you when stuff arrives for repair at lowes , and today i knew ( 12/8/120) that lowes has not ordered the stuff yet, little over 5 wks now we are at ground zero, I talked to supervisor of clay, ny store , and nothing done or even orderd , I need the gate soon to store things in my back yard, before snow heavily hits,

interestingly winter time is not a busy season for installations in central ny , all what i keep getting from lowes repeated phone calls about customer satisfaction surveys ,,,, hasseling ...surely i am not satisfied with survice at all besides nothing is done at all for my warranty , repair in the time i need the gate repaired

40

I bought a Husqvarna chain saw form lows, The first time I used it, It would not oil the chain. I had it apart several times , I took a paper clip put a little hook on it to see if something was lodge it the tube that fed the oil there was nothing in side the tube. So I called Lowes about getting it repaired she said it was under warranty. when they called me to pick it up they said the charge was 6800 because it was stopped up with saw dust. that is an outright lie, because I cleaned the tube out mu self. So they will tell you any thing to get your money. I called Husqvarna to complain they said the tube stops up all the time . I had a sthil chain saw for 20 years it never happen one time with the sthil.

60

Today I went to Lowes on the Carlisle Pike in Mechanicsburg Pa. I asked for a veteran discount and showed my DD-214 (discharge papers) and a document from the Veterans Administration showing that I am a disabled vet.

Yet those documents and a drivers license were not enough to get a discount. Whatever they were looking for was not given to us in the 60's. Those 3 together are enough to get a vet into the American Legion and the VFW.

Lowes will never see me again and I will discourage everyone I talk to about shopping there. I am -

Tom Rizzutto

40

Dear Lowes, We were at the Homestead FL Lowes and decided to purchase a washer and dryer. Mr Jose Lopez made the sale and he was pleasant. He promised a Friday delivery date. We were going to leave for our home in Chicago but decided to extend our stay in until Saturday for the delivery. On Friday we received a call from Mr. Lopez that the washer would not be here until Sunday. We extended our stay until Monday. On Tuesday the delivery was made. The dryer had a small dent / scratch on the front panel but not wanting to delay our departure even further, we decided to live with it. The unit was installed. Since hooking up the dryer is a bit tricky we had them test the dryer. It was working properly. We gave the installers a $12.00 tip.

He gave me a bag of parts that he said we did not need. Not five minutes after the installer left they were back. The "leader" said he forgot to turn on the water. Since the washer and dryer are stacked they had to pull out everything. Not a small job. The "leader" did something with the water shut off valves feeding the washing machine. They re installed the washer and dryer and we had them test the dryer again. It worked fine. Shortly after they left we attempted to use the washing machine. It was not getting water. I called Mr. Lopez who was not there. I spoke to a Mary Rodd who was interested in helping me. She turned me over to a gentleman, I think Dave. He told me that this model uses very little water and I was just not seeing it in the window. He suggested we let the washer go thru the full cycle. We did. The clothes were as dry as when we put them in. I called the manager Annette. She said the earliest she could get someone out to look at the problem was Tuesday.

At this point we had to cancel two long standing doctor's appointments. On Tuesday a man showed up. I was not here. He pilled out the stack. He found the problem. Both the hot and cold water valves were turned off. He turned them on and the washer started to fill with water. At this point he shut down the washer and proceeded to hook up the dryer. He completely mangled the dryer vent. He told my wife I needed to buy some "new fangled" dryer connection at the local hardware store. He left the unusable washer and dryer in our hallway. I went to the hardware store and they knew nothing about anything more up to date than what I had. I purchased the the same parts parts your man mangled. When I went to install them the drain hose from the washer fell off. It was not clamped and there is no way it would have held thru a full wash. The apartment would have flooded. Other than the registration card for the washing machine there was no owner's manual.

We downloaded the pages we needed and it clearly shows that there is a clamp required to attach the drain hose to the washer. The bag of parts the fist installer gave me, that he said I did not need, turn out to be the leveling legs. There is no way to level the stack. Being 75 years old there is no way I can remove the washer and dryer and correctly install the leveling legs. Lowes owes me something more than the $12.00 tip I gave your agent. Now that I have cooled off and can intelligently discuss this, a $200.00 Lowes gift card seems about right for my troubles.

40

I ordered on line a 30 gal mobil hot water tank on 1/14/2013 order #294649806 reson being that our local Lowes only carried 40 gal and I needed the smaller gal. The exspected date of delivery to our local Lowes will not be until 1/29. I spocke to the custumer care and she called the vendor and it will not be shipped for several days and will go to distrbution center then be shipped to our Lowes. I have ordered on line before and have been pleased with the speed in witch things get to us this is a inconvenience and creates problems for the contractor and very disaponted ther is no way to speed it up. I will be reconsidering my buying in the future and purshase at other soruces.

20

buying about 800 sq ft of floor(laminate) home depot had a special for a whole house on installatio for 497. (any laminate) I went to hD and got them proof. they would not price match.............what happened to match plus 10%. pluse it is on their web. HOME DEPOT HAS MY BUSINESS NOW storenwas in Springfield ,Oh store manager Dam0n Bradley

40

I purchased 2 Maytag Cetennial Washers & a Centennial Dryer less than two years ago, plus other appliances from Lowe's. a repairman told me today that a Control Board went out in one of the washers. It's costing me $270 parts & labor to fix a machine used in a two person household. Never again will I buy a Maytag product. Neither Maytag or Lowe's will do anything about it. I will never buy another product from Lowe's unless they make this right.

60

On Oct. 11th 2012 I applied for a position with Lowe's at their Store Kiosk close to my home. After finishing the application process, and Assessment test, I was called and e-mailed for an Interview. At the Interview I was told they would know something by the end of that week. I contacted them at the end of the week, and was told they would know something the following wed. I again called the following Thursday, and was told it would be the next week. after doing this for about 4 weeks I received an E-mail that told me they had hired someone for that position at that location. I tried to get on the site to apply for other locations but have kept getting rejected on their site, and kiosk. trying to call these people in person is a night mare as well. they use automated systems, and want you to log on through the site. IT DOES NOT WORK! when you get to an actual person, they screw you around and have a hint of condescension in their voice. They have given me different numbers to call, all of which start out automated, and then you have to leave a message, but they will not call you back. My next step is Better Business Bureau, and wage PR Campaign against them that will make their American Muslim nightmare look like a picnic. It really Pisses me off that no one calls you back, and they will tell you someone will e-mail you in about 2 days, I will not hold my breath.

40

4 Month ago I bought a Gas Wall Heater, when I unpack it there was some noticeable rust on one side and the paint alredy pealing of. Returned to store...no apolage. wasted time.
3 Month ago I bought a sump Pump. It was rusted at the at the screen and had dried up leaves in the strainer...again wasted my time with Loew's.
3 Weeks ago I bout a Sump Pump check Valve which had all the hose clamps missing...again wasted time.
Today I bought 2 moen Cardriges for a faucet one of the cardridges was used and it was not even a moen. this is the las time I wasted my time with Lowes...
I have a plumbing business and can not afford to lose anymore time or wasted time with Lowe's. So from now on I will look for a supplier that cares about their customers. Thanks Wolfgang Zeisig

60

I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.

I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasn’t his fault that the sales person misled me about installation and he couldn’t “just send someone who was hanging around” to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.

I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.

In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.

60

Saw that your Lowe's company saw fit to stop advertising during a show called All American Muslim. I had never watched the show but after hearing of you companies action I caught an episode. The show was very tame and depicted normal people going about their normal, and boring lives, their only crime it seemed was being Muslim. At church the other day during a sermon on regular people making a difference, I was reminded about your company's decision and I vowed not to shop at your store until you retract your position.

So, now when I undertake on a home improvement project I simply drive the extra 1/2 mile to Home Depot- I spent $350 last week alone. Isn't choice great.

20

I already talked to the manager of the Azusa California Lowes, not that it will do any good, but our kitchen remodel is going on 3 monthes now, one cabinet damaged in shipping twice, then the contractor realized it was the wrong size cabinet! I don't feel any sympathy or concern from the store or contractor in this situation. No one acts like they really care, or that they sympathize with us because it is holding up a lot of things needing to be done. Needless to say, we are talking about a very small kitchen. I would hate to see how long it would take for a large kitchen.
I won't go on about how upset we are , because I know it won't do any good. I just want to say, that I am going to go on facebook to tell everyone I know, never to go through Lowes for a remodel. I have been posting our misfortunes with our kitchen for quite some time. For anything else, we will be going to Home Depot.

40

This complaint is on a person named Karen at the return center at the salem, Oregon Lowes I was trying to return a faulty graco magnum paint sprayer part #257025 she was rude, loud and basically called me a liar I did not have my receipt but that's no reason to be so rude I never hardly return items but this was a good size purchase and it did not last very long at all. I would not talk to anyone that way the item was not refunded or return for another what good is a warranty then .

60

I am an honorably discharged Vietnam vet that served consectively 4 yrs 10mths and 8 days on active duty yet a DD-214 which every service man receives at discharge that shows this service is not good enough for these assholes. I can't receive my vet benefits or get an ID because i "make too much money". That is the only reason! I am a tier #8 according to the VA which makes me inelligible just due to my income. Even with 3 dependents in college my wife (her income shouldn't count) and I can't make over about 45-46K to qualify. When explaining this to a Lowes mgr, he treated me as though i was lying to him or was crazy or something and didn't know what i was talking about. Yes even though i make over 3 times the allowed amount it simply isn't fair and just because i'm not sitting at the beer joint or panning on the street corner and have made something resourceful of myself, i can't qualify.

60

i know for a fact that if lowes has a product on clerance you can get more money taken off 25% up to another 75% off what the price is listed for.now me and my fiance fix up houses to rent and or sell and we buy a lot of stuff there and last year i got all my tile marked down from 55cents on clearence to 12 cents so my point is lowes does this a employer is the one who told me about this and today i went and had a whole bunch of xmas sttuff i wanted to buy.

but when i asked the cashier told me no so i asked her if she would ask a manager b/c i know they do this but the manager on duty told me i was lying pretty much that he has never heard of this and no manager would mark down a product anymore than it already is. so i put most of stuff back that i would have bought and was unsulted on top of it.

i dont appriciate being told that i dont know what im talking about or im making this up to try and get more money off who wouldnt try and get more money off if u know u can.and i know i should of been able to.thank you. and hope something is done about this

40

why i wont buy anything at lowes. iwas embarrest when i presented my driver license for a military discount. lowes told to have it put on my lisence and now wont honor it . home depot will .i was treated like a begger i never ask for a discount they offered it. then i purchased ceramic tile in alliance ohio store , they didnt have enough in stock as it was discontinued. they checked several stores and found what i needed 25 miles further away . after traveling 25 miles they didnt have it . they called 5o miles away and they had it at almost 4 times the price i paid in alliance .when i asked why i was told its in another district. after working for 30 plus years in retail i never heard of something being discontioned in one district and not another well now you know why ill be shopping at home depot from now on . thank you for your time......Richard Sabina

20

This year I spent over $1000 at lowes. I saved $100.00. I am not retired from the military but served four years active service, with one year in Vietnam. As other Veterans, I will cease to do business with Lowes. I have already notified my extensive family and friends, the lost business to Lowes will be exponential. I saved $100.00 but I estimate Lowes will lose over $10,000 in business per year.

20

I have spent over $10,000.00 dollars in the last 8 months in the Lowe's in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.

I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at "Home Depot".

I cannot believe that Lowe's would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe's complaint department other than make a phone call?

20

I have a lawn mower i bought last may did not use until aug. i call aa lawn mower repair person to come out my home inWatertown NY found out the mower has now spark to it and is leaking oil does not work at all i wanted to replace it with a better model which the sales man was trying to help me do the store manager heard about it left the store in cchrge with the ass Manager and he sent me on a wild goose chase lol I was on the phone to corp for three hrs i am exhuasted I am 67yrs old and went though a terrible day .I have over the yrs spent so much at the lowes here and in Jacksonville Fl where I lived b efore i moved here .I wanted to up grade to a better lawn mower I begged someone to help me . To be read a form letter . i will go to the Governors office i will not rest untill somone care thank you for reading my complaint Natalie Chasin 315 681 6187

20

Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me

20

I was in the store and I overheard to women talking. They looked in my direction but did not offer any assistance. Her name was Lisa and she was talking about her and a guy in the garden department dating. She said she knows she is breaking company policy by dating "Eric" but she can not help herself. These ladies were totally ignored me. When I approached them for help they walked off. This happened a week or so ago. I will never shop at the Marrero Lowes again. I had my grandkid with me and was disgusted at the type of conversation I over heard and at the level of service provided.

40

many times i have been to lowes looking to purchase and or find out information about items that are or are not in stock and can never find anyone in the department to help .I live in blasdell new york buffalo area and frequent lowes in hamburg new york and never have any luck with a person willing to help in .its like nobody works there or they are understaffed .how do you expect to sell anything with service like this is beyond me .and when i finally happen to find someone they hardly know how to use a computer and end up telling them how . finally i get tired of people who are so poorly trained i walk out and go to home depot where i know someone will look for a customer and help them with whatever it is they need . you need to look into this poor service and fix it or fix those who are running the store .you lost a sale from me and am almost certian i will not go back because of the lack of service in this store .and please ive noticed many people saying the same thing as i am standing around or looking for help this is not good for your bussiness period ..

20

I went to Lowe's Home& Garden this afternoon to shop some garden supplies. I was lo0king for some garden seeds I spent few minutes looking for it in frustration I look for person in charge of Home & Garden.

He told me by CORPORATE decisions from Charlotte to moved it away from the vicinity were all the plants, fertilizers and other garden supplies., It was moved to an area where people shop for hardware, electrical, and other materials nothing to do with Home & Garden.

In my view and other Lowe's loyal customers it was the dumbest moved made by some smart ASS Manager from your headquarter. Please move it back where people shopping for garden supplies can see it immediately.HOME DEPOT DON'T DO DUMPED MOVE LIKE THAT.

20

On 6-30, 2012 I drove hundreds of miles after a storm that hit South Jersey to locate a generator that my family needed to survive aftermath of the storm. My daughter and I finally located a Lowe's in Delran, NJ that had 2 generators left. One was a 5500 watt and the other was a 6000 watt Troy Built, which I bought @ exactly 16:13:57 that day. I got the generator home and used it for a couple of days with no problems. Next time we needed it was during the resent Super Storm Hurricane Sandy. Before starting, I checked out the oil level and had to top it off then preceded to run it for almost a day, when I noticed the house gradually powering down. I went outside and checked the generator and noticed it had stalled out. Then went and checked the reason for failure since this is what I do for a living. Only difference is, I've been an factory auto technician for the past 34 years. First thing I checked was the oil and it was a little low again. Took about a 1/2 quart. Then I continued to evaluate this generator. When trying to start the machine, (note: it did not make any abnormal mechanical sounds), but I noticed the lack of compression. I thought maybe the valve these Briggs and Stratton engines use during start up, was stuck open and not allowing for combustion. So next I removed the air cleaner and that's when I notice the pleated air filter with an expandable metal backing. (Note the filter was dry but pleats were semi folded over and in an {S} shape and bowed towards the carburetor). I thought that was strange but then I noticed the filter had no reinforcements like the better filters do. I examined the expandable metal and found two spots where the mesh wore from vibrating against the carburetor shield. One spot the size of a quarter and smaller size next to it. Obvious since the rest of the metal was brittle where the missing pieces went. Into the engine. Next I checked the compression and there was none. At this point I thought that there probably was an internal issue, possibly a valve. Next thing I did was call the local Lowes. The manager there said bring it back and he will give me another generator since it was new and only used 2 times. I brought the generator back, waited almost 2 hours to only learn the unit was out of any warranty and they needed to send it out for repair. About a week or so later I got a call from the shop (Altaquip) who diagnosed the concern. They stated they needed an approval for repair and it would cost me $862. I said, "WHAT"? They said the engine was run dry of oil and broke a connecting rod with no mention of the filter situation I already know about. I said in no way this was my fault and NO way am I authorizing that repair especially since I paid $699 for the whole generator. I stated my case to the management at the lowes where I live in Egg Harbor Twp, NJ and they told me to contact Troy Built to see if I could get any assistance? I am frustrated with this situation. I used it maybe 3 days total. Please can I get some resolve? Not happy! Thanks, Ed Ref# from Altaquip D6498881863

60

I have many complaints: You never have what I want when I need fasteners. You only stock the fast moving items in little four packs, and they are all made in China. I usually pass you by and go to the local fastener store. They always have what I want and at less than 20% of your price. Not 20% less, 20% of your price. You place little to no concern for the safety of your customers. You clog the sidewalk with mowers, BBQ's, and tractors so that your customers must walk longitudinally in the main driving lane. And most of your customers have small children with them. What are you thinking?

I suppose if a few customers are run over you won't really notice it in the revenue numbers. Poor merchandising! My wife and I went to look at new kitchen faucets. The display's are all up high and the cartoned goods are low. This is not the type of think I'm going to buy if I can't touch it and feel it. I'm surprised you are that dumb! I'll do somewhere else. In case you are wondering which Lowes I'm talking about my zip code is 98208. We still have a few good full service hardware stores in the area but they are further from my home. I'll just have to make a point to go there instead. Good Luck Lowes, Im sure Jimmy Johnson and the Peoples Republic of China appreciate you!

40

Today I went into the Lowes Store in Chillicothe Mo, to the Plumbing Department. I spoke with a man regarding a S0lid Brass Work Horse Strainer. I told the man that I had to replace the item before because the strainer bottom was broke and the inside drain had tarnished and turned a gold color. I had orginally bought the double set, that also included the garbage disposal drain and cap. It cost $ 54.00 .

One of sales associates at that time recommended that I get just the strainer set to replace the broken one and he gave it to me at no cost. Today, I was looking for help on how to handle the same situation as it has happened again, the strainer has broken and the drain has tarnished. I explained this to the plumbing associate. I explained to him that I have already paid a plumber $75.00 to replace the items.

The associate asked me if I used bleach in the sink? He didn't seem to know how to handle the problem. He advised me to go up front and talk to the head cashier.
I went to the head cashier and she didn't know how to handle the problem either. So she went to the ASM, Ron and according to him, he called the plumbing associate and the plumbing associate told him, I said that the drain was discolored.

The ASM was very angry with me. His face was beet red and I said, "I can see you are angry with me". I said, "I don't want any trouble ". He then yelled at me and said, "I'm not mad at you". "The person who gave you the strainer was just being nice to you, there is no lifetime guarantee on this item."

Please note on the outside of the package it says, rust proof, tarnish free finish. Won't corrode or discolor. On the inside of the packaging it states, If this Kenney product when used for its intended purpose fails to give the complete satisfaction return to place of purchase for a free replacement of the same or similar item. The ASM Rob behavior was uncalled for.

I did not get my problem resolved. Perhaps I would of bought another suggested item that didn't break so easily and corrode. Potentially he lost a sale and possibly customer. I'm a good customer at Lowes. A few months back my husband and I inquired about a trailer that was for sale outside. The only one left was the one with a taillight broken. We needed a trailer and we asked if they would discount the trailer. They said, NO!

We were fine with that and asked could we order one and the sales associate didn't have the time of day for us. He said, "It will take about 4-6 weeks before you get it. I called the store in St. Joseph and they had the same one so we drove 50-60 miles to get it. Chillicothe Store lost a great sale there. Bottom line is we are not people who are trying to get over, or get something for nothing. I really don't appreciate being treated that way.

dTheres are things I do like about the store in Chillicothe. There are good associates who will go out of their way for you. I especially appreciate ASM, Pam taking the time to listen and her wanting to help solve the problem. Thank you, Pam.

20

My husband I purchased a freezer from Lowe's in Tiffin, Ohio on Jan. 24, 2015. We had second thoughts about the purchase due to problems with delivery on a past purchase from Lowe's, so we decided to cancel it. We told the manger, Steve, why, and there was absolutely no concern on his part, he seemed almost happy to cancel it. Not what you'd expect from a manager, most of the time they don't want to lose your business. They said the refund was issued. I saw the amount in my bank statement as "pending"... a few days later it went all the way through and was taken out of my account. I called Lowe's and spoke with "Rick", who was very dismissive and said "it's your bank's problem, not ours". I called the bank and sure enough, they did NOT see a refund issued. I called back and Rick stated well I don't know what to say, it's your bank. I called the Lowe's customer service and spoke with De-An, who was very helpful and apologetic. She forwarded me a copy of the refund issued so I would at least have that. I am still waiting on the refund and feel it will be resolved, but the attitudes from the managers in the Tiffin Ohio Lowe's is terrible. It's too bad they see customers as nuisances instead of the reason they have a paycheck. In the end I will never purchase another thing from Lowe's. And with the large number of home improvement stores readily available, that is easily done. So far Menard's seems to rightly feel that Lowe's loss is their gain.

60

we had solid surface counter tops installed in 2006. we have always had a problem with caulk on the backsplash. this past Tuesday I removed the backsplash in order to install a tile backsplash. right away I noticed the problem. the installer, shell fab & design inc. left 2 inches of counter top on the ends and removed 5/8 of an inch in between. so there is a huge space between the wall and the counter top except on the ends. they glued the backsplash to the wall and tried to hide it with caulk. once removed from the wall the backsplash falls into the space. it does not even touch the counter except on the ends. this now creates a major problem trying to install tile since the tile is only 1/4 thick. I went to the store and showed photos to the kitchen design people. they said that was completly wrong and wondered why they would leave it like that. we went to the service manager and he said " well that was a long time ago, the warranty is only for one year". he said to send him the photos and would look into it. I called customer care and spoke to a nice woman who took my info and said that she would forward that info to the store manager and someone would be in touch. the service manager called the next day saying he sent the info and photos to the contractor and they will be in touch. after not hearing from them I called them. the contractor said " that was a long time ago what do you want us to do. we can't put material back on". this was a major screw up by them which they tried to cover up. I called customer care again and spoke to a very rude woman, not the same one from the first call. again the same response that was a long time ago. I tried to explain that it was a hidden problem and I could not have know about it until the backsplash was removed. I also explained the problem I will have trying to install the tile. her response was " well , you signed off on the install" again I explained there was no way to notice it until the backsplash was removed. again the response" well that was a long time ago, you signed off on it right?. I told her that I was not there when it was installed. and was told basically too bad that was 8 years ago. I feel lowes is responsible since I paid them and they hire the contractors. it really bothers me that no one cares that a contractor that lowes hires screwed up and hid the problem. the 2nd customer care woman is in the wrong job. making no attempt to help. I asked for a phone # of a mananger or some one higher up and she refused to give any to me. so now I have to try to fix this my self which be cost me a lot of extra time and expense. and will now have to add extra pieces of tile to cover up the space. we will not be able to achieve the look we wanted either. it appears that lowes could care less. I now have a mission to inform everyone I can about the practices of some of the contractors that lowes hires and how lowes customer service could care less about their customers . I for one will never buy anything from lowes again and hope others will follow my lead.

20

Ok, I am complaining about McDonalds on 25th Street in Cleveland, Tennessee. Folks you just have to go in there between 5 - 6 A.M. to witness the worst employees in todays fast food world. I stopped going there several months ago and started driving to the one on the north end of town. They are a tad better. Today the northern one was closed so I went back to 25 on a gamble. I sat in line 20 minutes and never made it to the food window. Cars were pulling off right and left. I did to. 20 minutes and 5 A.M. there is just reason for that period. You gotta see it to believe it! Walking talking vegtibles!!!!!!!! Guess Wendy's get my business!

20

I have been trying to get the carpet I ordered since in Oct. 2014. The guys have been good. Very helpful. But the supplier of the carpet has been terrible. First there was a ordering mistake. Human error. I will forgive, that happens. 2nd, my carpet which was .79 cents a yard starting out, has since gone down to 43 cents. I do believe after all he mistakes and wrong ordering, and supplier issues. I believe I should get a huge upgrade and free carpet. I do believe your computer needs a major upgrade so everyone can know what is going on. Not just one person and I have to depend on them to be there. There are others that know of our situation. But if you could possibly put it all in the computer, so I don't have to explain myself to 5 different people. I usually buy off the rack because its much more simple. I was not ready for the carpet at the time. Now, I am overly ready. I have been told by your associate that they will make it comparable, but I will end up paying more. This has not been a pleasant experience. And I really don't want another apology. I just want my carpet. Debi Chaffee It said my name would not appear. Sorry associates, I want you to know who is doing the complaining. And the complaint is issued towards the Ludington, Michigan store.

0

On September 21, 2014, I bought a Decorative Fabric Blind form Lowes. I asked for black-out and my understanding was I was giving a black out. A week later the blinds was installed. I started having migraines and was wondering why. I have not suffered from migraine for over 10 years. I noticed my migraine was as a result of the blind in my room. The blind generates heat during the day, the blind gets so hot that it burns. I immediately contacted Lowes. I explained the situation to them and they told me they will replace it but I have to pay for the replacement first, which I did. On January 11, 2015, an installer from Lowes came to install the new blinds. He unwrap the box and informed me that the new blinds has gap. I told him I am aware. He told me that the sun will still reflect in my room. I told him that I ordered blackout and I was told my Lowes representative that these were black out. The installer told me that he has installed several of these blinds and advised me to get the vertical blind if I want no sun. I became confused and told him not to have it install till I talk to Lowes. He stated he was going to call Lowes and advised them that the blinds was not what I wanted. I told him to call in front of me but he stated he will do so while he was driving to another home to install. He also reinstalled the blinds in my bathroom and told me he would not recommend the roller shades, that they will always give me problem. He reinstall the blinds and did not clean up after him. I immediately called Lowes via telephone and explained the problem to them. They informed that the installer had no right to advise or recommend, and that his job was to install. I was told they will get in contact with him. I contacted the installer on the phone and have the blinds install. He told me he cannot come back a the moment and told me he will be returning in the afternoon. He stated he will call me back after he calls Lowes. I received a call from Lowes about 1pm stating the installing will not be returning today. I was frustrated, angry because I had called off to make sure the blinds are installed today and felt I am being played with. I have lost a whole day of pay and now they are asking to reschedule after their installer was too lazy to install instead he was giving me recommendation and advise and put me in state of confusion. This is time wasting and poor customer service. I am asking Lowes and their contract installer for a refund. Thank you.

60

Shopping at Lowe’s in Albany, Georgia is the worse experience. Some of the associates are so rude that you hate to spend your hard earned money in their store. You can’t complain to management because he is just as rude as his associates. I attempted to purchase window blinds and needed to understand how, when and what. The associate got so irritated and told me she had to go help another man that was looking at some blinds also and just left me standing there with no return. When consulting management his statement to me was she was probably helping him before helping you and even the man that she was helping stated no sir I thought she was finished helping her when she walked over to me. I didn’t ask nor did I need her help for her assistance, she did. She just came over to me and asked me what I was looking for leaving the lady standing. Then the manager asked me, What did I want him to do about it in a crazy rude way. I said just don’t worry about it I will just go to another store. So tonight I tried Lowe’s once again. I was looking for gray paint when The young man asked did I need some assistance, I told him I was looking for gray paint and he suggested that another young lady would help. This young lady was beyond rude, she said, “what? gray paint what kind of gray paint?” then she went on and on about gray paint is gray paint,” I just looked at her amazed that she was having a fit about this gray paint acknowledging to myself that I didn’t even ask for her assistance with the because she was right gray paint is gray paint. But it was the young man that offered her assistance maybe he was being sarcastic. But, I didn’t feel as an adult it was to funny nor was I in the joking mood to be played and humiliated in front of the customers as I was. The young lady continued to discuss with the other customers my dilemma, how many ways can you buy gray paint. I finally told her bay don’t worry about the gray paint I know what I want and I didn’t ask for your assistance I was given your assistance thinking possibly you had some suggestions or some different types or maybe there was a sale on paint that I wasn’t aware of but never the story that she was portraying. I plan on never shopping in Lowe’s again if I can help it.

40

I purchase a waterheater from Lowes, it was a Whirlpool 50 Gal Gas waterheater, I paid to have waterheater installed and after 3 days it started leaking from the top. I call Whirlpool helpdesk and explain what was going on with the waterheater the person on the phone told me to take it back to the store to get a new one. I ask Lowes if they pay for the new waterheater to be installed and their answer was no, I then called Whirlpool and ask if they paid for the new waterheater to be installed and was told no again. How was I to know that waterheater was faulty so now I have to come out of my pocket to pay again for something that I already paid for.

60

I charged $1696.07 on LOWE credit card. I explained to Chris manager of home improvement that material was not good. White roof material washed away. I showed him receipt,he refused to take empty bucket even though it is written 7 year warranted. I am very disappoint with the product.

60

I purchased $4,876.37 worth of laminate flooring, including installation fees, from Lowes in Middletown, DE. on 2/28/14. I was told to get the flooring inside my house to acclimate soon after the purchase so it would be ready for installers. I am on a tight budget and opted to use Lowe’s 5.99% financing. I live in Maryland. I have no one to help me and I don’t own a truck so I had to rent a truck and transport and unload the flooring (approx. 811 sq. ft.) myself. Transporting myself eliminated sales tax and saved me close to $300.00.

Lowe’s would have charged me a delivery fee and an unloading fee and MD sales tax. The product has been inside my home since 3/5/14. Installers scheduled for 3/26/14 through 3/28/14 and they have just rescheduled for 4/3/14 – 4/5/14. The installer said he couldn’t do anything about the delay and the store said he was the only installer that had a MD license. So I am stuck walking around and stepping over boxes for another 9 days.

I live 10 miles from Middletown, DE. Lowe’s store. Many people from this area in Maryland shop in Middletown, DE. because of no tax. Perhaps Lowe’s should have their own installers instead of contracting out. At least get another installer with a MD license. This entire Lowe’s experience has been an ongoing pain. I’ve been inconvenienced enough and will probably not shop at Lowes again. I would cancel the entire project only it would cost me more money to rent another truck to return the laminate. I only hope the installation goes without a flaw and that I will be happy with the final product.

20

I purchased a Storm Door and was told the order was cancelled and then was given a longer waiting time. Never, got a call back from the store about the arrival I had to call myself. I was given the number of the installer for me to contact him myself. The level of professionalism that I was given was not satisfactory to say the least. I did contact Customer Service on last evening to give a verbal complaint. Thank you.

60

We never got our $26 refund from end of Dec.-Jan. We have been in twice. I just went in today and they told me we got it 15 days after we returned our lumber. NO. If I had gotten it why would I be back in asking for it. The lady in the office had a snippy attitude. Lost prevention and the ladies made me feel like a criminal. They want our bank print out from Dec.Jan. I feel like a criminal and would have called a lawyer if the police had showed up like they seemed to have wanted to. There records shows they credited our account. But it has NEVER gone into our account. They even refused to give me a Gift card.

40

I am taking care of an issue for a 85 year old gentleman that bought a 40 gallon water heater from Lowes. He put the same heater in and now the water will not stay hot long enough for him to take a shower. A whirlpool tech came out 2 times and determined that it is not the heater. I have checked an determined that I think it is the heater. He paid 600.00 to have it put in and still doesn’t have enough hot water to take a shower I have talked to tech support and they said it is not a warranty issue.

I manage commercial property and purchase about 20 to 30 water heaters a year and if we can’t return this water heater for another one. I don’t see a reason for me to keep buying your whirlpool water heaters for the 20 buildings I manage. I cant take a chance on a tenant being dissatisfied, as I am. I do not understand why I cant replace this heater with another one or a bigger one. I guess I can take my business to Home Depot. I work for a major real estate company and I could discontinue my business account with Lowes, that is how dissatisfied I am. how can this problem be fixed. I would like a response Thanks for your time and response.

20

I went to Lowes on the Carlise Pike in Pa. to purchase a 14K generator with an install. My first vist was to get a price on the unit the rep. was very helpfull the second visit was to get an estimate appointment for the install. The rep. fumbled for about 20 minutes and then told me that he could not do it he had to contact one of the ladies that did the appointment setup. After 15 more minutes he said he could not contact her he would have her call me that day. I received no call and waited till Sunday after church.

I and my wife went back to the store and told the girl at the des we had a complaint and she called a manager. No one came she called again and another fellow came out of the office. I told him it had at thime been three weeks and all that happened. He told me that at this time of the year if it is not $1000.00 or more they really do not want to bother with it an the lady that took care of this was on vacation but he would have her call me. I wanted to let this go and it has been about three weeks but it does not seem towant to let me go. I have purchased tons of items through Lowes and I have never been so embarrassed and belittled before.I dont how you are going to stay in runnig if this is the way things are going to go. I got someone else to do the job they are really to have my $6000.

60

I went in to purchase a tool for my husband with a coupon that was $10 off of $50 and the cashier tried ringing it up from my phone and told me it was a fake. I tried to let her know where I found it and even showed her the site and all she did was shook her head at me. This is a very popular coupon site and have no problem with any of them. She wouldn’t even get a manager or anything just kept telling me there must be a lot going around.

40

I went into Lowes yesterday and purchased an oil filter, 4 cycle oil, and 2 packs of blades for my lawnmower that I purchased in March of 2011. I purchased an extended warranty for 3 years with this mower. The warranty also states that I would receive 25% off , including sales tax on select preventative maintenance parts ( including batteries, belts, blades, filters, oil, spark plugs, and tires.) Please see section under maintenance Reimbursement benefit for riding mowers in the pamplet. When I went to purchase this and gave them my extended protection plan, they told me that they “thought” it did not cover this. This went through 7 employees of lowes before a gentleman decided to just go ahead and give the 25% for the oil and filter only. Then gave a 10% discount on the blades. Lowes gave us the pamplet to take with us. I stated that we have always used this and why are we not able to now. We never received this pamplet when purchased the lawnmower. I went to my car and read the pamplet. When I found section that stated this I went back into the store to show them this. The assisant manager, Jesse, came to the counter and said that Lowes DOES NOT reimburse for this. He said you have to call the 1-888 # and send them the receipt and they will send you the discount. He was very rude.. He said he has worked at lowes for 8 years and in all his 8 years they have never done this. I told him I just used this last year. He said no, they have never done this. He was calling me a liar. When I took the pamplet back I ask him what his name was and He said well I have worked at this lowes for a year and 1/2 , maybe they do things differently at other stores. His entire attitude changed when I asked his name. I went back to my car and called the 1-888 # and spoke with James. he said that I was correct , they were suppose to have taken it off in the store. He even spoke with his supervisor. Now I have to mail my receipt to Lowes PO Box inorder to get my money, Its not even about the money. Its about the way I was treated during the entire process. I called back to lowes this morning to speak to the manager and I got Jesse. ( the same person I spoke to yesterday.) He said he was the assistant manager which is just like the store manager and he could help me. I told him i spoke to him yesterday and I need the manager. He started again on the same thing. I told him I called the 1-888# and they told me the same thing I had told him. He still would not listen. I told him to read the pamplet. He would cut me off when I tried to talk. For him to be an assistant manager he needs more training. LOTS. I shop at lowes alot and I dont know if I will be going back after this experience. Just horrible. I am an easy going person and things don’t bother me that much, but this was just ridiculous. Why after going through 7 people doesnt anybody know.. Is it lack of trainning…

40

Hi my name is Otto Mullen my complaint is about the newburgh store. In your plumbing dept. Your plumbing area in the store is a mess I go there all the time to get plumbing supplies. I work part time for storm king plumbing.Nothing is in the right place the pvc pipe fittings are all mixed up. we install tankless hot water heaters your display for that Is a mess. the hot water heater is displayed upside down. Well I am looking for a full time job been in the plumbing business for about 8yrs ive been in contruction for over 20yrs. I fill out online applaications at previous times at the newburgh store. no response. I am interested in helping you help your plumbing dept and your plumbing dept. but I get no response. Thank You For your time and consideration Otto Mullen Iam hoping to here something from you.

20

I purchase a stove and microwave and paid full price for my merchandise to be delivered and install.First of all it did’nt arrive on the day i was promise . It was finally delivered on 04/11/13 the stove was install but they did’nt install my microwave which i paid two seperate fees for installment, I ‘m very disappointed because my microwave was not properly delivered or install they left my microwave outside in the yard still boxed up my mother is 80 years of age she lives along and they left her having to get up and look out the door allnight and day to make sure no one would steal her merchandise. I’m highly upset i think that my 1100.00 dollars was not appreciated at lowes and from being in marketing my self i no people, service, profit is the number 1 rule in retail.

60

I bought a new refrigerator side by side,the whole side rusted, I bought a new dryer the whole top is rusting,
I bought a new storm door a year a 1/2 ago, the bottom is starting to rust. I have called and complained and I was told all that could be done is sending me a can of paint. Can Lowes not provide home improvement items that does not rust.? I hate to leave Lowes because it is so handy for me but can’t do this anymore. What can be done?

20

My washer broke down a month ago. I called the lowes company stating that I believed I brought the washer eight years ago, but I brought a warranty with the washer, and it had broken down and I needed there help in receiving another one. I was then told by the appliance department in lowes in Madison heights va that they only keep things for 5 months, and that you only brought a 5 year wannanty so you are out of luck. Call George’s applicance and they might fix your dryer.

I felt like an idiot after that phone call so then I emailed info@lowes.com with complaints because I really need a washer, but my emails were left unattended. So then I spoke with lowes customer care yesterday, and let them know what was going on, and how no one would give me the time of day from lowes. Lowes store manager Christopher Delaney spoke with me on the phone very rudely and told me the only thing that they could do for me is 10% off another washer.

I informed them to check there receipts because I had brought a washer and dryer and the same time and when my dryer had bite the dust that I had no problems getting my money back, and it was on a receipt that I had to sign to get the money last year. And I also informed them that to call Georges applicance in Lynchburg because they had come to my home twice to try to fix the dryer that was under warranty last year. Georges applicance told me that they had come to my home Nov 2011 that lowes informed them that I had brought the washer and dryer in 2010 that it was still under warranty.

I informed Georges applicance thank you for telling the truth. I proved to lowes that I was telling the trurth. I never heard back from lowes in Madison heights. I told Georges appliance that I could take them not believing me but treating the way that they are doing is just wrong. I need a new washer. Mine is under warranty. They found out the truth, and they are still avoiding me. I wrote twice to custcare@lowes .com because they service and customer care stinks. I been treated like a liar, and like I was crap. I pay a lot of money to lowes in appliances. I am on a limited budget. Right now I am renting a washer from hometown rentals in Madison heights va because lowes will not give me the time of day. I would like the payments that I had already made to hometown rentals back. Two payments of $15.99. I would like a new washer that works. I would like someone at lowes to treat me with respect. Stop the crap my life is to short. Call George’s appliance and they will tell you the truth. Lowes in Madison heights contacted George’s but they never worked out anything with me. I need a washer one that works. I was not asking anything from lowes except that they help with with the piece of crap washer that does not work. I have documents in black and white that I am telling the truth. I have it were I have complained about lowes on twitter. I hope and pray that I get a washer that works for a long time from that company.

My last straw was people including the manager all I can do for you is to give you 10% OFF on a washer, and treating me like I the biggest liar in the history of the usa. I need help asap. With respect. I need a washer that works. I need my money back from where I had to rent a washer, because no one at lowes in Madison heights thinks that my business is worth the time of day, or I am worth the time of day. Let get this issue resolved quickly. Thank you.

20

Purchased the new side by side, and 5 months later the top ice maker failed. Had it fixed by the Samsung factory repair company and that night we realized we could not make any of the control buttons to work. The doors had to never-shimmed so the doors would align. This is undoubtably the biggest pike of junk we have ever paid $2500.00 for. Please be forewarned, do not purchase any Samsung refrigerators or washers. Poor quality and Hugh price

60

I was trying to buy a storm door on Sunday, Feb 3. The doors were located on the end of the aisle. I looked under the sign that was taped basically do not enter to see the price of the door. Leslie said “you can’t come down this aisle, we are working here, can’t you see the big yellow sign.”

I said that is no way to address a customer…he went on to be abusive and kept saying can’t I read the sign. He didn’t stop yelling down the aisle for all other customers to hear. He not only didn’t difuse the situation but I am not going to buy the door now.

When I went to the desk to complain he magically appeared and said he was the manager of that store. He didn’t let me even say a word…yet around all the other employees he wanted to tell me off. I said to let me speak and he said “no I am going to tell you. I am astounded by his rudeness,obnoxious, and overall abusive behavior. It was a disgusting display for any employee at any level within your company. Pia the assistant manager heard the yelling and came over.

Then Greg interrupted and said Leslie was right. The policy is…Who needed him to butt in? Instead of making matters better,they made them so much worse that I was shaking when I left…obviously with no purchase. I am appalled at that he is allowed to speak to customers that way.

60

well i ordered window black security bars two. spoke to 3 people at the lowes on tunnel rd asheville nc to see what else i would have to purchase in order to put window bars up. nobody knew anything. so i had and email from a christine Dooley a manager there or on here she said go to millworks or ask for a manager to find out what goes with this. well low and behold the sale manager took the bars out of box no extra mounts or nutz boltz or screws so i asked and told him i was told your store would have the rest of what i would need to install these window bars and i was assured someone would make sure i had the correct mounts or screws if needed. as i spoke on chat when ordering this the customer service guy said everything you need to purchase to install is at the store. I didnt get the sales mens name i was so livid that i drove 20 milles to pick up my purchase and once again no one knew what to do at this store. so my husband told them to credit this product back to my card. good thing i lo0oked at the receipt before i left the cashier only credited one of the window bars. So now i am only going to shop at Home Depot. this is bullshit!!! your employees need to be educated. and its not just your store its this whole city!!!!!!! No one can get anything right in this city. I spend my days straightening other peoples mistakes while they get paid for it and act like it no big deal.

60

I purhase new Samsung Washer Machine4.7 for on Thunderbird and /17,when the nice men can and set it up and ran a test they discovered there was a problem the washing not shutting down on water go in to machine while it was washing (this means that if you dont manually stop the machine water will over flow out while washing, so i decided to call lowes and if they have another that was comparable to this one they say yes it would Whirlpool 4.6 i said i like to have that one delierved now, he check there are none in stock in his store, he said Surprise had5 in stock and told me to call them, Well i call them and i explain i have been without a washer for over 3 weeks, I need machine bad becasue we have4 small kids that live . he said they could deliver it on monday or tuesday, ( That was NOT what i wanted to hear.) so i said there any store that this Whirpool in stock and can fast deliver, he said cal l Lowe at 59thAve/Glendale, they have one, do not what their schedule, the store in surprise by was does not deliver on Sunday,
I lowes at 59th ave/Glendlae and they yes we can delilver on Sunday mornig b 10:15am I was informed that i wouldl have to buy new supply lines from the store or they will not install the washer, the previous installer who were still in my house that they had hook up my line they are fine 1 year old stainless steel and that had no problem do that, lines look brand new, Well long short story i had to buy 2 new supply line so they would install washing machine. I am seeing that company policy goes for different store it appears. I was unhappy with my adventure buying a new washing machinea as i had spent my day firday going to Home Depot who were very nice but did no the machine in stock, so i go to Lowes at Thunderbird and 101 Freeway, and a had negative experience, the went to Frys, they were nice, but lowes prices for delerivey was bet and i also like the warranty that was offer that paid for. the tunderbird and 17 freeway werevery nice to work with and the guys you brought in the samsung washing machine and said they had never install a machine that did this before.. nice guys, but thunderbird store said i would have make all calls and find the machine and make arragement, seems to me he new i need a washing machine really bad, he could call those stores for and find when they could delivery it to me, instead i the consumer who is the reason he has a JOB did his JOB for him, i am disappointed by this experince with LOWES, a new mott for ALL you employess HEY A CUSTOMER IS WHY YOU HAVE JOB We borred money and my went to store and put this on her lowes card to get me a new. I 3 small kids and i do a lot of laundry. Thank you for the experince. Joan Smith

20

Purchased a Whirlpool Gold Series dishwasher on 01-02-2013. Delivered and installed on 01-09-2013by Blue Water, contractor for Lowe’s Portage, IN. When I thought the installation was near completion, I asked the installer, Frank, if installation was almost cvomplete, he said it was done. The dishwasher protruded from the cabinet, with large gaps on both sides. I said that that was not acceptable. He said that the hole in the tile for the water line would show if the machine were moved back into the recess. I said that would be acceptable. He then said that the board across the rear of the opening was the problem.

The old washer cleared the board, and the design change on newer washers caused the washer to strike the board, preventing it from going further. He called his superior, who told him he could not remove it. The board is apparently glued to the outside panel. On 01-10-2013 I visited the Portage store and detailed my problem to Briana, who relayed it to her manager, who told her that nothing could be done, and my $125.00 installation charge would not be refunded.

Since I have purchased several dishwashers, electric ranges, clothes washers and dryers from Lowe’s, always installed and operating without problem, I felt that Lowe’s would be responsive to my complaint, because:

1. If a design change caused this problem with older washers, the installer should be cognizant of that problem.
2. The board could be easily removed by an installer using a Dremel-type of tool.
3. Had the installer notified me prior to installlation that the board needed to be removed for the dishwasher to fit properly.

Now I will still require his services, at additional costs, to insure the installation is done properly. I felt it was incumbent upon me to relay this complaint to Lowe’s, due to my long and satisfactory experience with your company. I would appreciate your ressponse in this matter. Although I am displeased with this installation, I must say that your sales people, Briana, and the installer, Frank. all conducted themselves professionally, and were extremely polite and pleasant to deal with.

40

been broke since dec 23 cant get it fixed till dec 30 i will not be buying one more thing from you people if you cant have people who can come sooner than that you need to close your doors i will make sure all i know never buy an appliance from your company i dont blame the guys you contract to do the work i blame you the company for the crappy stuff you sell to us who did use your store for so many things such as our stove our washer and now our washer …. thanks for the memories

20

I was redoing my sons bedroom so I went to lowes and got three gallons of paint,I am not a painter so I was telling the man what tipe of walls I have he told me what all I needed so I got everything he told meI would need.i painted it 3 days ago and now the paint is chipping of the wall I called the man and he told me I had to use primer under it ok he told me the first time the the primer was in the paint so I would not need anything else I am so mad I spent so much time and money on it for nothing

60

I purchased a troy built lawnmower @ 1300.00 June 1 0012. A bearing in the rear end came out of its place and the mower would not move backward/forward. The mower was returned to the Roanoke Rapids store for repair. I had to personally pay 32.10 so the service repair center would pick up the mower, fix it, and return it to the Roanoke Rapids store. My complaint is: since it was a factory defect and lowes stood behind the repair I don’t feel like I should have to pay a service center to pick it up and return it. That should be another part of the business of keeping a satisfied customer. I could have carried it to the repair center and picked it up myself a whole lot cheaper. Other than that I am completely satisfied with everything else.

20

I recently got married to my wife and received gift cards to Lowe’s to design our new kitchen. When we asked the designer what we needed to do, all he said was fill out the design brochure with measurements. We gladly complied to this and returned with the measurements. These measurements included the measurement of our appliances. He designed our kitchen and ordered it. After discounts and gift cards, we were left with about $3,200.

Four weeks later we received our cabinets. A few weeks later we got someone to install the cabinets, cheaper then what Lowe’s would charge us. I gutted my kitchen; appliances, cabinets, floor and all. I installed a bran new hard wood floor and then got ready to install the new cabinets. My installer wanted to know why my fridge was 33′ wide and the over the fridge cabinet was 30′. This cabinet was supposed to be big enough for my fridge and few extra inches for a “standard size fridge”, I was told by the designer. The designer said that he would order a 36″ over the fridge cabinet and replace three other cabinets now that they would stick out past the wall. He charged them to my lowes card and promised that the would come off later. I was told that he would put a rush on it for 7 to 10 days. 10 days later, no cabinets. Now told it would be three weeks. About the same time as a regular. Complained to the manager and he said that he didn’t understand what the problem was and then told me that it was my fault because of my measurements. (?)

I complained to KraftMaid and the could care less.

After receiving my new set of 4 cabinets, I looked them over to find out the two out of four were correct. Two cabinets were shrunk in width and the lengthened in height. Time for another complaint. Now, these new cabinets take 5 weeks to come in. I’m told that they are customed maid in a shop by elves. (?) These two cabinets were charged to an in house Lowe’s card. I am told that replacement’s should be charged to an in house account.

Two and a half months later my kitchen is done and now I am over charged on my Lowe’s card. Two managers and they can’t figure out what the problem is after five days of working on the problem. I am told what he can take off the receipt, but that is it. He can not tell me how much the kitchen cabinets cost now and how much I owe after paying $900 to the Lowe’s card.

Newton NJ Lowe’s Store and Management sucks. The are retarded and don’t know the left from right. You should at least know what is going on and have some sense of what is going on. I will respect what you can and can not do, but not that you are retarded and can’t comprehend what the problem is. Fix the problem.

Lowe’s Corportate Office just forward your emails and phone calls to the local store. Then the store manager respond’s with “I don’t understand and don’t know what I should do.”

When I tell my story to others, I am asked what the designers name is from Lowe’s that desinged our cabinets. I tell them that his name is Russ and I get and oh “I have heard his name and this isn’t the first time he has screwed up.” This was heard from three people. One of these three people works fro KraftMaid. Other’s just say that Newton NJ Lowe’s screws up on cabinets all the time.

They have no back up plan for when they screw and believe that it is never them.

20

I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn’t work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I went to the Hookset store and it was also closed. I finally found a store open in New Hampshire (Lowes in Bedford) on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warrantee and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I “had tampered” with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of discussions back and forth, I received a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unacceptable customer neglect. She was polite but dismissive felt completely abandoned.

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