Lowes Complaints Continued... (Page 2)

493+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
20

went to lowes in lewisburg wva to get some one to give me a price on a new kitchen cabinets to guy was on the phone and them was on computer then just got up and walked away just like iwas not there i left to see if any body else would help me they said somebody wasback there a women was but she was playing on the computer too nobody ever would help me ask like when i wanted to buy a generator you can not get any help all i can say is the people that work here are worthless thank you

20

I have attached a email I sent to Ben in the Augusta, Ga Store on Friday 20 July, 2018 which pretty much spells out our situation. We have yet to get any response from Lowes via any means of communication to this situation. We need to find out where we stand, so can someone please call us (706) 799-1567 so we can resolve this issue.

Ben,

We’ve tried numerous times to speak with you or someone in reference to the fence that we received. Although we feel we specifically order a 6’ spike top Providence fence with a 6X12’ Gate to replace the 5’ fence and 5X8’ gate we presently have, we unfortunately signed a contract not verifying it indicating that we order a 5’ fence. Our situation now is that we received the right gate and the wrong panels, of course which are not installed 1) because they don’t match 2) the hardware received was incomplete 3) no concrete for installation was received. This material was received July 6, 2018 for a fence that was supposed to have been ordered and installed by March 1. We have tried to be patience with the process but it seems that Lowes is unable or unwilling to assist us in rectifying this problem.

What we would like is for Lowes to at least pick-up and credit back the 5X6’ panels and line post so that we can move forward with our project by getting what we need from another source. So we would sincerely appreciate it if you or someone would at least call us back to discuss this with us.

Thank You,

Patricia Coleman
(706) 799-1567, (706)771-9447

20

We went to Lowes to return a faulty welding helmet. As soon as we walked in an alarm rang .Some employee pounted to the other entrance of the store and rudely asked if we had a reciept. Of course we produced our reciept.. This Lady employee treated us like we we common thieves and very rude as she said "oh im sure you do have a reciept". We asked if they might have a different helmet we could look at and the employee said. No we dont have any more like the one we purchased and before we could ask anything else he ever so rudely handed us a receiept and said our money would be refunded and we would have to leave the store. Still our money was never returned im trying to talk to someone above this manager at this lowes in lake city florida.I WILL NEVER SPEND ANOTHER NICKEL AT ANY LOWES IN ANY STATE. THANKS FOR THE HORRIBLE EXPERIENCE. LAKE CITY LOWES.I HOPE WHEN I FINISHI TODAY YOU GET TREATED THE WAY YOU TERATED ME AND MY FAMILY LIKE I SAID I WILL NEVER SHOP WITH YOU AGAIN

20

I live in McAlester, OK. To start off, We purchased a complete kitchen remodel from Lowes on 03/24/18. It is now 4 months later and we are still without a functioning kitchen. The cabinets have been installed with a process of not having some of the right parts and parts that were not ordered was sent. When the cabinets finally arrived, two months later, after the purchase, the installers did not realize it was a complete remodel, so they had to come back two days later to finish. The trim above the stove was not installed correctly and was hanging; trim on the opposite wall was poorly done and uneven in one place. We called our sales associate, Kay Chapman and provided her with pictures. On top of having to reorder the coffee cabinet (the original was the wrong size), she now had to reorder those parts also to repair the error of installation. The wrong color paint was ordered (black) instead of the color of the trim, so the cabinets still look horrible on the trim. The trim was redone with the same paint, so as I said, it still looks horrible and the coffee bar is still not correct. On the reorder we finally received the new paint, but we also had doors delivered to us, which we have no idea what they are for. She was supposed to be ordering a part to fix the coffee bar. I am upset, but can you imagine what my wife is going though trying to cook and clean dishes in the bathroom for 4 months. In her words, "THIS IS TOTALLY UNSANITARY!" And she is fed up. My wife complained to a manager week before last, and I received a call on 07/18/18 from the counter top department. They informed me that they called and found out our counter tops are now on back order and will not be in until August sometime. UNACCEPATBLE! Why wasn't this known sooner and relayed to us. They stated they will set us up with a temporary counter and install the sink so that my wife can use the kitchen. My concern is this will also take weeks to perform. There is nothing we can do but accept. I am humbly asking that your corporate office make sure the counter top is installed ASAP. Below is the amount we have spent with Lowes and it is going on 5 months without a kitchen. Thank you, George Spicer

Cabinets, counter, Labor: $9.000 (plus)
Kitchen Farm Sink, Delta Debonair SS Pullout: $511.37
Frigidaire Gallery 2 cu ft Built in microwave: $319.00 (plus tax)
Frigidaire Black/Stainless 27" Microwave Trim Kit: $129.00 (plus tax)
Backsplash: $687.88

Plus hundreds more on odds and ends. Please get our kitchen installed. Thank you.

Ms. Chapman should have pictures of the installing that had to be repaired. I do not have them on this computer to include but can mail them to you.

20

It is unfortunately that I have to write this email. I love Lowe’s and have spent countless thousands of dollars with you and choose Lowe’s over Home Depot 9 out of 10 time generally. I was in your Edmond Oklahoma store at Covell and Kelly today 7/21/18 at about 5pm. I must tell you the young lady who checked me out was extremely rude. I have never logged a complaint with you before as my experience has always been very good. You generally have excessively outgoing and friendly people. I did not get her name as she was not wearing a name tag, but she had a black Rottweiler service dog with her. With this new face in my neighborhood Lowe’s I will be going to Home Dept at least half of the time in the future. In the event that this young lady is there when I do go to Lowe’s I will walk straight out the door and go to Home Depot. Just thought you should know. As a business owner myself I would certainly appreciate knowing.

20

I'd like to start out by saying you need to eliminate your slogan because it does not represent ANY division within the company. I placed an order online on 07/14. Was told my delivery date was 07/17. At the end of that day received a phone call stating there was an issue with delivery but would be delivered the following day 07/18. On 07/19 was told my order was delivered, as I was currently at my house I explained that it was not. The person on the phone then got extremely ignorant and said they'd look into it and call me back. The next day I called to check on the order since I never received a call back and they told me it was on the truck the day before and they don't know why it wasn't delivered. That person then told me the order is still on the truck and they would ask the driver when he returns at 12pm why it wasn't delivered. This time I did receive a return call at 12:30pm for him to tell me the order is still on the truck and he still doesn't know why it wasn't delivered as the driver left. Why my order couldn't have been delivered that day is a mystery. Either way he assured me it was going to be delivered 07/21 between the hours of 11:30am and 1:30pm. At 2:30pm on 07/21 I again called Customer Care which the first person acted like he was doing something to help but then put me on hold for 5 minutes for another person to pick up. That person said she called the driver(I believe that was complete BS) and said the driver was on his way to the store to pick up the order. Now this completely contradicts what I've been told for the past 3 days. She then begins to tell me for any other help on the matter or for answers about compensation for this issue I must speak with the store directly(more bs). I asked to be transferred to the store where the person working the service desk tried to help me but was unable to. That's when she transferred me to the delivery dept. but instead was placed onto a survey! It is now 3pm on 07/21, I have no answers, no clue where my order is and at this point want to close all my accounts personal and business with Lowes. This has been the worst experience I've ever had! And if I was able to take the lone star off the rating I would and make it a negative rating.

20

This is my 3rd and last time I complain about Lowe’s because as of today I won’t buy there anymore. My husband n myself went in this afternoon for vinyl flooring and stood around for a bit and never saw an employee. He went all the way up front 3 times and all the way around the store and never found anybody to help. Me being a woman that handles things went to front mind you not seeing anybody to help, got to customer service and told them we had been waiting for over 20 minutes and needed help. The lady calls over the intercom that help was needed in vinyl. I get to the back and there is an employee standing there so I ask him was he our help and he said he don’t know what I’m talking about. Then out help arrived and I was telling her the situation and he rudely says , we are short handed would you or anybody need a job here? Ha! My husband is a Supervisor at Citgo and surely don’t need to work there! While the lady was cutting $400 worth of vinyl my husband goes to lumber and loads 2 more buggies with lumber n plywood n different thing to fix 2 room floors. We pay and he pulls our truck around and nobody is seen anywhere to load us as usual. He is a 61 yr old man that works in the plant in the heat and we spend all this money and HE HAS TO LOAD ALL OF IT IN OUR TRUCK. I have complained on rudeness and the lack of helping me as a woman loading my lumber and nothing ever gets done! I guess this is what kind of employees y’all hire and keep. I saw 3 other trucks loading themselves one lumber the other concrete. It happened this afternoon at the store in Sulphur La you can watch the videos and watch these men loading themselves. Shame shame Shame. I will be using Home Depot from now on and also putting this on social media! Tired of yalls BS!!!!!! Angry customer

Sent from my iPhone

20

HI MY NAME IS MARGERET HUNT AND I AM A FORMER CUSTOMER THAT SHOPS AT THE LOWES 8383 Memorial Blvd, Port Arthur, TX 77640 . NORMALLLY I MIND MY OWN BUSINESS, BUT TO TODAY IM GOING TO SPEAK UP FOR ALL THE EMPLOYEES THAT WORK AT THAT STORE. I AM VERY DISSAPPOINTED AT MANGAEMENT AND HOW THEY TREAT AND TALK TO EMPLOYEES. WHAT I WITNESSED ON MULTIPLE OCCASIONS EMPLOYEES BEING YELLED AT FOR HELPING CUSTOMERS.LAST MONTH LEXIS WAS HELPING ME WITH BUYING A STOVE AND REFIDGEATOR AND ONE MANAGER CAME TO HER AND SAID LEXIS I NEED U IN TOOLS RIGHT NOW. LEXUS SAID I WILL BE THERE SOON AS I FINISH WITH THIS CUSTOMER. THE LADY SAID NO I NEED U OVER THERE NOW SOMEBODY ELSE CAN HELP HER, THIS NOT YOUR DEPARTMENT. ALL NASTY AND RUDE SO I SAID WELL MAAM YOUR A MANAGER CAN YOU HELP ME SHE WALKED OFF AND IGNORED ME AS IF I WASNT EVEN THERE. BUT TODAY WAS UNACCEPTABLE FOR ME. I WATCHED TWO MANAGERS PRETTY MUCH BULLY LEXIS, WHICH IS NOT RIGHT UNDER NO CIRCUMSTANCES. AND TO DO IT FRONT OF OTHER CUSTOMERS AND ASSOCIATES. I WATCHED THEM TALK TO HER LIKE SHE WAS A DOG, THEN TO THREATHEN SOMEONES JOB. I BEEN COMING IN LOWES FOR THE PAST YEAR DUE TO MY HOME BEING DAMAGED BY THE HURRICANE. ITS ALREADY HARD TO FIND HELP IN THE STORE BECAUSE ITS SO BUSY, BUT EVERY TIME I COME IN I CAN FIND LEXIS AND SHE HELPS ME FIND EVERYTHING I NEED. SO NOW WHEN I COME IN I ONLY ASK FOR HER. I HAVE SPENT THOUSANDS OF DOLLARS IN LOWES. AND DONT THINK I WILL BE BACK. IF THIS IS HOW YOU TREAT EMPLOYEES I WILL NOT BE SPENDING ANYMORE OF MY MONEY IN LOWES. SOMETHING HAS TO BE DONE. EVERYONE SHOULD BE TREATED WITH RESPECT

20

So very upset, purchase a gas stove and refrigerator on July 8th, deliver July 10th damage the stove, too much to type get more upset it July 19th, still don't have my replacement stove, excuse's and lies!!!!!!!!!

20

I purchased a shadow box fence from my local Lowes (Charlotte, NC) in June 2018. Install date was scheduled for June 29, 2018. Well that day came and went and when I called Lowes I was advised they did not get the order from the "subcontractor" (aka the fence install co) in time and my fence product would not be delivered until Tuesday July the 3rd with the install date of Thursday July 5th. So the fence pieces get delivered on July 3rd. On July 5th the installer are a NO SHOW. I call and was advised there must have been a mix up and the fence installers got an extra day for the 4th of July holiday. Install now gets moved to Friday July 6,2018. Finally the fence crew shows up at 9am works till noon, takes a 2 hour lunch break, returns to my yard at 2pm. We then get a horrible thunder and lightening storm roll in at 4 pm and they leave (the weather is not their fault), the two man crew returns on Saturday at 9am, it is cloudy but not raining, they ring my doorbell at 10:30 am and tell me they are leaving for the day due to bad weather. Not raining, just cloudy out. 2 man crew shows up Sunday at 8:30 am works till 7 pm my fence is still not completed, they come back on Monday at 8:30 am with 3 men. They finally finish the job. I saw a lot of mistakes with the shadow box fence like the space between each picket were "eye balled" instead of being precisely measured and there were large gaps near the posts. I made my concerns to the workers who were more than angry with my non approval of the job. They fixed some of my complaints with haste. Still not satisfied with the install.

I call Lowes Customer service and the salesman as well as the owners of the fence install company came out to see the problems. They agreed with ME. Now I have been waiting since July 10 for the fence contractor to come back to me to "fix" the issues. I have been getting the run around about when the issues with my fence will be fixed to my satisfaction.

Yet Lowes charged my Lowes credit card and expect payment on time for the cruddy fence install. My next step is to right to Lowes Corporate about this situation to see if getting some higher ups involved will make these people move a little bit faster regarding my issues.

20

ask for help and was told I am too busy right now ask another employee same response
as I was asking for manager another customer said to me" you having trouble getting help too"
I talked to Terry one of the managers on duty and was told that he would take care of it
but I suppose this is JUST the way the MANAGEMENT TEAM runs the store
like is said
apple don't far from tree
like manager like employee
never go back to this store

20

Good Afternoon = June 24 2018 I purchased a Top Mount Refridgerator/RT18M6213SR/Order-PO #76971662(51 Woodbridge Ctr Dr, Woodbridge NJ Store #1658) - Sales Associate explained 7/12 or 7/14 estimated delivery date to my residence- I called Customer Service 7/9/18 tt a "Foni" representative, told again 7/12 estimated delivery date and will be received 7/14, also if not received 7/12 then possible Sunday, 7/15 delivery date...….7/12 I called Lowes(Woodbridge NJ ), "prompt #5 for Applicance Dept, tt a Lisa, told "Refridgerator will be on Sun, 7/15 nite truck, should receive Mon, 7/16" .your delivery service, XPO Delivery calls my home phone @ 7:11am Saturday 7/14 stating "5p-7p" delivery, my husband gives his cell # for a "30 minute or less" phone call= NO Delivery, NO call from Lowes or XPO Delivery to explain.. Sunday 7/15 around 10:30a I called XPO Delivery..the "phone prompts" when utilized by me eventually "disconnected" my call, Called tt Lisa again in Store 1658- "Vendor excuse".. So much confusion still going on.....XPO Delivery called again Mon 7/16 evening, I put in my cell #- said between 5p-7p Tues 7/17...no call ever received...XPO Delivery Truck Tracker shows the refridgerator DELIVERED 7/18/18 AT 1AM!!! - I went to Store 1658, Terminal 14, Associate "Toni" @ 8:37:29 today 7/18/18 to "complain", computer showed no evidence where product is....I asked and got my credit card refund activated..I;m upset my existing fridge not broke, just old(16 yrs old)making strange noses. I did my part in good faith, truly wished Lowes did their part...very dissatisfied- I;m advising family, friends of this unnecessary experience and I still have no new refridgerator that I paid in full for. Candace Cook-28 York Dr #5A-Edison NJ 08817.

20

My wife and I purchased a washer and dryer with a sidekick pedestal and another regular pedestal. it cost over 3000.00. It was supposed to be delivered today July 17, 2018 between 01:30 pm and 03;30 pm. The delivery service never showed up. I stayed in and empty new house with nothing to do except wait for them to get there. They never called and said they would not deliver or give me a reason why they did not. We then call the store who put us in touch with the delivery co and they basically called us liars and said they were there and no one was home. That is a lie I arrived there at 01;30 pm and stayed there till 05:30 pm and they were very argumentative about it and not friendly at all. I cannot believe the service we are getting from this store and we are very sadden by this. Now they say they cannot deliver till Thursday and cannot even give us a time

20

on MAY 25 I PURCHASED OVER $7000 OF APPLIANCES FOR MY CHURCH,APISON UNITED METHODIST, ALL PURCHASES WERE INCLUSIVE OF INSTALLATION. IT TOOK UNTIL EARLY JULY FOR THE STORE TO GET ALL THE APPLIANCES IN STOCK. THEN THE APPLIANCE INSTALLERS,EDWARDS ELECTRIC?, BEGAN WORK ON THURSDAY 7/12, THE JOB WAS TO COVER ANY MODIFICATIONS TO THE SURROUNDING CABINETRY. THE JOB WASN'T COMPLETED THAT DAY AS THEY HAD INDICATED, PROBABLY BECAUSE THEY DIDN'T START UNTIL THAT AFTERNON. GERALD ,INSTALLER, SAID THEY WOULD BE BACK NEXT DAY TO COMPLETE JOB.THEY NIETHER CAME BACK OR CONTACTED ME WITH ANY EXPLANATION. I CALLED THEM ON MON 7/16 AND WITHOUT ANY REASON FOR THE DELAY OR FIRM RETURN DATE. I WAS GIVEN A FLIMSY PROPOSED DATE, TUES OR WED. IT IS NOW TUES AFTERNOON AND I STILL HAVEN'T HEARD FROM THEM.
THERE ARE CABINETS AND DRAWERS STILL LAYING IN THE FLOOR, REFRIGERATOR HAS NOT BEEN PUT IN PLACE AND ICE MAKER IS NOT HOOKED UP. I WENT TO LOWE'S TO GET THIS WORK DONE IN ORDER TO AVOID THIS STANDARD CONTRACTOR SLAPSHOD, UNRELIABLE SERVICE.PRIOR TO THIS FIASCO I WAS PASSED AROUND FROM ONE LOWE'S PERSON TO ANOTHER, I THINK ABOUT 8. EACH ONE GAVE ME A VERY SINCERE PLEDGE TO TAKE CARE OF GETTING THE BALL ROLLING. THESE ASSURANCES PROVED TO BE UNTRUE. THEY WOULD PROMISE TO CONTACT ME THE FOLLOWING DAY, NONE OF THEM EVER DID SO. I REGRET THAT I DIDN'T KEEP MORE ACCURATE RECORDS BUT I NEVER THOUGHT THIS JOB WOULD DRAG ON FOR THIS LONG, BE PASSED AROUND, IGNORED AND FINALLY SET UP WITH AN UNRELIABLE INSTALLER. MY CHURCH HAS HAD AN ACCOUNT WITH LOWE''S SINCE 2006, NEEDLESE TO SAY WE WILL BE CANCELING THE ACCOUNT AND RECOMMENDING THAT ANYONE WANTING GOOD SERVICE DO THE SAME.

20

On Tuesday July 17 I attempted to purchase a Samsung 3 pack connect home Wi-Fi system for the advertised price of $99.99. After checking several local stores in my area, and unable to find it, I contacted Lowe's corporate. I spoke with a representative (Sierra) and informed her of my situation. She attempted to locate this item to no avail. I asked if there was something available along the lines of a rain check. She replied no there was nothing she could do. I then stated that the item should not be listed on line (although I realize it was a corporate move to outduel Amazon prime day) if it could not be purchased. Short of her contacting the IT department to remove this listing I was S>O>L>. As a homeowner I have been to Lowe's a lot. Based on this incident I can honestly say that I will no longer be a consumer. Same said for l my children (who each just bought a home) and as many friends and co-workers as I can pass along this to. Extremely disappointed.

20

i ordered a refrigerator.they were supposed to deliver it on 07 17 2018 with a 2 hour delay they called the day before and it changed to a three hour delay.today they called and changed it to a 5 hour delay.they are making me miss an important meeting . it's a shame a big company like this one,can't plan any better than this.

20

I had a new ceramic floor put in back in April and paid 2392.75. As they were installing they said I needed new subfloor on part of the room. They quoted me $3646, which I thought was the total, not an additional. Also how can putting 16 sheets of plywood down cost 1.5 time the cost of the original installation including materials. I have been dealing with several managers on this but they have been blowing me off including Service Pro employees. I need someone to look into this and give me a breakdown on costs for the second charge as I feel I have been double charged. I understand an additional fee but not 1.5 times more. Service Pro made comments that were absolutely false. I need this resolved, it has been dragging on too long.

Thank you.

20

I purchased a washer & dryer from Loew's in Douglasville, GA on 7/6/18. The store was unable to deliver appliances until on 6/16/18, On the morning of 7/16/18, received a call that the driver of the delivery truck was sick, so delivery would not take place. On 7/17/17 @ 0647, I received a call that only the washer would not be delivered because they could not find the dryer, REALLY???!!!. I was then told that dryer would have to located and delivered to the store on 6/18/19, thus the delivery of these appliances will be on Thursday 7/20/18. I understand that the truck driver was sick but the other foolishness is unacceptable.

20

We bought a washer from Love's in Odessa Texas or our mother who is dying and has two or three months left to live they delivered it out set it up and it did not work it all started malfunctioning we called day one got to talk to 5 different people then the We Care Center with no results this needs to be made right they're taking advantage of a 82 year old woman who's dying we need this washer they need to come get it and replace it we have been in the store I was there today talk to the assistant manager still nothing

20

I purchased carpet plus installation on 5-22-18, it is scheduled to be installed on 7-24-18, four weeks is a long time to wait!

20

I inquired about blinds and shutters for the interior of my home remodel project. I paid the $ 35 fee for the measurements to be taken by the installer. I asked about the $ 99 whole house installation special and was informed that since I only had 7 windows that the $ 99 would cover that.

At the time that I set up the measurement appointment I informed the sales clerk that I was interested in blinds and shutters. She was fully aware of this situation and even split the measurement ticket into two parts one for $ 35 for the blinds and $ ,01 for the shutters. After the discussion with the installer who was sent to do the measurements I decided I would go with the shutters for all 7 windows and not do any blinds When I tried to place the order for the 7 shutters I was informed that there would be an additional $ 400 over the cost of the shutters for the installation and that they would not honor their original agreement of the $ 99 installation charge because I was going with all shutters instead of a combination of shutters and blinds. The blinds were going to average about $ 50 per blind and the Large Shutter about $ 500 for a total of approximately $800. When I decided to go with all shutters the cost went up substantially, which I was willing to accept. I decided at the time of the Bait And Switch by the sales rep to not honor the $ 99 installation I told her to not order anything. I am greatly disappointed in the less than
honorable presentation and the last minute $ 400 raise in the price and in addition I am now out the $ 35 fee fir the measurement service which was to be credited back when I ordered the shutters.

This incident occurred over the last week at the Washington Mo. Lowes Store. The clerk involved was Mary Beth. The installer who took the measurements was Larry.

Disgustedly Yours,

Ray Stark 636 259 6511 223 E. Bellevue St. Pacific, MO 63069

20

ordered patio stepping stones at McCandless crossing lowes I lost my receipt got a phone call on july 5th 2018 telling me to come in for stones and now they have no record of me buying any such thing I was a good customer I know we are only talking about 40 dollars or so but its the point of them thinking I am trying to take advantage. well so at the end of year when your over this money who will get it? if I could I would return all I got from lowes thank you mrs m dean

20

Re: Job 1397765 Lowe's Fairlawn 633 Fencing was installed on our property. The installers refused to take away the dirt that was extracted when digging the post holes. We were not told by the Lowe's sales rep that the dirt would not be taken away by the installers. We have an extremely large amount of dirt piled in our yard. The City of Fairlawn and our HOA will not tolerate this unsightly dirt pile. We need your assistance in immediately removing this dirt from our yard left behind by the installers. Sally & Tim Houk Phone: 330-670-1344

20

I shopped at Lowe's in Miledgeville, Ga. on 07/07/2018 durning morning hours in several departments. Very few employees were noted, customers wandering around looking for help, as I was, but what few employees were available were all busy while customers were standing in line at some desks in different departments. Then I get to the checkout area and again there is long lines with only 2 cash registers open, plus return desk was staff. We need more train staff on the weekends, esp. on Saturdays.

20

ID 373250594193

I purchased a LG kitchen appliance package 7/5/2018. Delivery was late but I was not notified until I called the store 0594. Two of the four were delivered. It was the wrong brand and the refrigerator had a dent on the front door. I immediately went to the store after refusing delivery. The manager agreed the incorrect code was entered and offered to try and replace with what was left in inventory. I was okay with this until he said I would have to pay for the second package and I would not receive the $2445.61.00 until the second package was delivered. I had no confidence after not being notified delivery would be late and I did not want $5000.00 from my budget. I am 73 and receive Social Security. I asked the manager to call the driver and confirm I refused delivery. I asked for a refund of the $2500.00 and left the store. I buy all of my appliances and lawn mowers from Lowes but never again. I think I should receive the LG set for my receipt amount of $2445.61 but the sale is over.
I am very disappointed and not satisfied at all with the store. Is there anything the store can do to assist me with this problem?
Jimmy Scott
1901 Canoe Creek Road
Springville, Al 35146
205-613-8239

20

Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments....cold hard earned cash it was a chunk of change for all the windows in my home....that was the first week in april...we are now in July...and the job is still not completed....after several attempts to get the right parts....and many calls to the store...where no one wants to take responsibility.....the installer even went to the store and called them after every failed parts attempt....lets see they brag about being Veteran Friendly....hey and they even give a discount to veterans...welllll this veteran family will never purchase anything from that store again...promises made none ever kept....this is not my first rodeo with them and poor customer service i purchased an extended warranty on my front load washer and dryer...it took 4 months to get the washer from leaking after damage to my wall which they say contact Samsung about....REALLYYYYY....incredible how they stay in business

20

In March of this year, I contacted Lowe's about remodeling my bathroom. I also met with Matt Tremblay and the contractor. On April 18, 2018, I went to Lowe's, picked out a new bathtub and surround and a new toilet. Later that month, I called the 1-800 number for Lowes and found out that my order was going to arrive on May 25. I text Matt Tremblay to find out why it was taking so long. On May 2, Matt told me that the new tub and walls should be at their store but the toilet should be here next week. I text Matt on May 10 and May 11 inquiring when the beginning date of the remodel would be. He responded to me on May 11 and advised me he was attempting to track down my toilet that he had called the vendor to see what the holdup was.
I text Matt on Friday, May 18 and Monday, May 22 inquiring about my toilet. He responded to me that he was trying to find a different toilet and material shortage was causing a major delay. And it would be July before I could receive it. I did not want to wait until July so I asked Matt if the toilet I picked out was not available. He replied no maam not in bone. I couldn't figure out why Matt waited a month to tell me. He advised he had found some other brands and was checking to make sure it fit. To keep this a little shorter, I never received that toilet or any other toilet he found, went to Lowe's and picked another toilet out - came in too long - and he had the measurements. Had to pick another toilet (I really wanted the first toilet but since Lowe's couldn't provide me something they had on the shelf had to settle for something else (less money for Lowe's).
There were other issues with my getting the money reimbursed for the difference in toilets. It seems that I was just dragged along and not told the truth about some things.
I talked with CeCe at Lowe's and she was very helpful. I requested a meeting with the manager and Matt and CeCe (she is over Matt). That was on Monday, July 9, 2018. She called me back that date and scheduled the meeting with everyone on July 11, 2018 at 10:30 a.m. I went to Lowe's at 10:30. CeCe and Matt came for the meeting. CeCe told me that some corporate men had came in and the manager would be here in a minute. I was there for 30 minutes and the manager never showed up. Never called me, NOTHING. Evidently, David Smith, Manager of the Ardmore Lowe's, doesn't care about his customers and if they are having trouble.
Well, it is July and I am just now getting the bathroom remodel. There are so many other events that happened but it is too long to tell.
I would like something done about the manager and how long it took to get my remodel done. Matt Tremblay gave me excuse after excuse and the manager doesn't even care. By the way, I spent over $5,000.00 at Lowe's - which will never happen again.
.
At 11:40 A.M. on July 12 - one day after meeting and after I told CeCe I was filing a complaint, the Assistant Manager called me wanting to know what he could do. I told him nothing - it was too late. He apologized for not making the meeting. I told him that it could have been rescheduled but they just decided now to show up.

And to top it all off, they are working on my bathroom and the surround piece is broken - just now finding that outl So, now I will have to wait for another piece to come in before I can get the bathroom finished. Lowe's tells me that it will be at least another 2 month before I can get another piece.

I will never deal with Lowe's again.

20

I went into Lowes store #2698 to purchase a washer and dryer on 7/11/2018 at 8:10 pm. I decided on the Samsung top loader and dryer on sale for $549 each. Ricky a sales rep was working with another customer and a young lady assisted me. This lady informed me that the sale was going off at midnight and I needed to purchase now. She later provided me with a note book piece of paper showing the item number, sale price, regular price and the 3 & 5 year protection plan and prices. The sales rep stated that I could go online to purchase this item until 11:59 on 7/11/2018. I left the store at 8:48 pm and the Franklin store closes at 9:00 pm. I went home and attempted to purchase the item on line however, the price showed $599.00 and not $549.00. Today, 7/12/2018 I contacted the Franklin store and spoke with John who pretty much indicated the sale ended when the store close and that is why the price was different. My reply was why is the price different online now (7/12/2018) from what it was last night at 9:17 pm. The online price is now $809.00. I requested to speak with a store manager. Bobby came on the phone and stated that I should have purchased the washer and he could have done a price refund or gotten an estimate which he would have had to honor. Bobby also stated that it is not the store rep's responsibility to give me an estimate without me asking for it. My concern is, I'm not a Lowe's employee and why didn't your store representative inform me of a price estimate that would have been honored for 30 days instead of writing information down on a piece of paper. Secondly, is it not a priority of Lowe's to provide good customer service. I shared the reason for not purchasing in the store I needed to get my credit card. Thirdly, this rep was informed that I wanted this to be delivered on Friday to which she replied any purchase made before 4:00 pm would guarantee next day delivery. That information alone would prompt her to give me a price estimate to return the next day. Basically, Bobby indicated that it is my fault because I didn't purchase the washer and dryer at the higher price to which he could have adjusted. Now the sale is off and there is nothing he can do. If this is how Lowe's practice I don't think I will be purchasing anything else from you. I want a washer and dryer at the price I was quoted in the store on last night at $549 each plus the 3 year protection plan for each. Can someone help me. Lastly, I have an online conversation with a Lowe's rep indicating there was a price glitch with the website. As I stated previously, how do I suppose to know it was a glitch. I feel as though Lowe's dropped the ball. I work hard for my money and to pay extra for something and banking on the store to reimbursement is not right. But, this is what Bobby suggested that I should have done.

20

Please just call me at 828-289-7519, in reference to this complaint. Today is July 11, 2018 at 5:43pm. Thanks

20

My complaint is in regards to work we wanted to have done that was left off our contract which is presently being fulfilled. We scheduled hardwood floors to be installed throughout our home with the exception of the Kitchen and bathrooms, all of which have tile floors. We recently had to bathrooms completely gutted and redone and another bath with the 3/4 of the bathroom being redone, all the work was exceptional. The hardwood floor installation started this past Monday, July 9th and so far is being completed exceptional as well. We've dealt with Lowe's for over 30 years whenever we were in the market for appliances, snowblowers, lawnmowers etc. I have no issues with any of that. My problem is we wanted the baseboard frames(not sure what they are called) all replaced as the hardwood floors were(are) being installed. We spoke to both the contractor and Lowe's home improvement rep(Jim Nagele(recently transferred to Florida Lowe's)). When we paid upfront for the floor installation we inquired about the baseboards and when told they were included in the floor installation contract. Yes, I should have checked the contract but didn't because we trusted that the baseboards were part of the contract. But we are now told they weren't. With each and every room having hardwood installed this is the perfect time to replace the baseboard but that's not happening. Apparently the contractor didn't want to do them although my wife and I wanted them to be? Not sure how our wants as customers are outweighed by what the contractor does or doesn't want to work on. We are extremely happy with all the work previously done by Lowe's but being lied to and trusting that our wishes/wants were to be met with this latest contract not sure we will continue to deal with Lowe's in the future. Very disappointed and disheartened by your employee who had no issues in collecting his commissions off of our contract(s) and then outright misleading us to believe we were going to get what we had requested. Floors should be done by end of week or early next week. Once complete our future home improvements will be with another company. Very very disappointed.

20

First I ordered $3500 worth of appliances I also ordered a 1500 lawn mower. I was told 2 hours before my appliances arrived that they had been discontinued. So then I had to reorder everything. I still haven't received my order and I tried for 2 days to set up installation and could not get anyone on the Phone. Still no install was made because they cant even find my order. Now my appliance's are suppose to be delivered on the 13th of July. I'm not even sure that's going to take place. Then we had a riding lawn mower delivered after a week of waiting and they forgot the key so had to go back to the store and now the pin that holds the deck on is missing. This has literally been the absolute worse shopping experience I have ever had in my life. I will never go In that store ever again for absolutely nothing . Store Number 3040 Indian Land South Carolina. But the online order got messed up also . So Never shop online either! Please train your employees and get some help in your stores and online. This is awful service. I need someone to have my appliances installed also on the 13 of July if my order does arrive on time. Please make that happen! Do something to help!!!!! Order Number 32019465 invoice number 93212

20

My boyfriend & I purchased 4 appliances from your Hatfield, PA store & while we had a good experience w/ the sales person, the decent experience ends there! We're not sure if the FAIL was communication from the Hatfield store setting up & scheduling the delivery & installation w/ the outside contractors or if it was something else, but we were told in the store that all 4 appliances would be delivered on 7/11/18 & installed! Then we get a call from one installer last Fri to tell us that he would be coming on 7/11 to deliver & install JUST the microwave; however he showed up delivering both the dishwasher & the microwave--not a big deal but in the interim, last night on 7/10 my boyfriend called to find out what was going on w/ our delivery/install status since no one seems to know from the store to contractors what's going on. We were told that we would get a call back last night by 9:00p.m. to let us know exactly what was being delivered & installed, but never got that call!
This a.m. my boyfriend went to meet the installer & that guy showed up w/ the 2 appliances. Again, not a big deal; actually a nice surprise after all! We then got another call saying that there would be another delivery later today between 2-4 for 1 more appliance; however, we have NO CLUE what appliance that one is!
Our bone of contention is that through this whole process from purchase to delivery/install we were told so many conflicting things/dates/times! This is our 1st & LAST time buying appliances from Lowe's!!! Your company's lack of communication & handling of what should be a pretty simple & stream lined process was a NIGHTMARE!!!! Trying to get a hold of anyone in the appliance department of the store to speak to & coordinating the delivery to getting calls from multiple people telling us different things was NOT a good experience whatsoever!
My hope is that maybe Lowe's will train its sales people much better in communicating to their customers the exact process after a purchase for delivery & installation.

Thanks for your time.

Teri Hoagland

20

on June 27th we ordered a 4pcs GE kitchen appliances worth $6K. We got a call Saturday July 7th that they were coming to our home. I had my son in law disconnect the stove, fridge take out the dishwasher and microwave. They came and took our appliances and when I asked where the new ones were they said they did not know. they called the store our new ones were not there. Why would they take the appliances without having new ones. WE contacted corporate and they told us that someone will be contacting us in 24 hours. the store manager never contacted us and we get a call now saying they will deliver a dishwasher until our order comes in. Now the store manager is not answering my husbands calls. He called this morning they told him he comes in at 11:00 he calls at 11:00 tells him he is at lunch, called again and he is told he is not in the store. Wow

20

I purchase fencing o n line.The order was cancelled no call no e-mail to tell us it was cancel I called them three days later and found out it was cancel.On -line product is still being advertise .I want to know why is this product marked out of stock.It is still on the web site item no .635562 my order no 352270199.Also would like to know why it takes 10 days to put the money in my account spent a lot of money in lowes I read on line that lowes does not respond to there complaints this could have all been avoided if the put it on the web site so i have to pay the price.I really like lowes to refund my money so I can buy my fencing else where.

Betty Koerber
1833 s Hanover ST
Baltimore MD 21230
410 369-8833

20

What is the deal with the Lowes at 2945 New Center Point, Colorado Springs, CO, 80922. Every time I go into the store they are short staffed and the employees that are working are getting their butts kicked due to the lack of employees on the floor. Is the store manager attempting to get a larger bonus by not staffing the floor properly? If that is the reason, someone higher up should should have a little chat with him or just fire him for poor managing and selfish motives. I thought customer service is suppose to be the first priority at Lowes. This change in staffing levels coincided with the new manager at Lowes.

Corporate needs to hold him accountable.

Hopefully you will look into this matter.

Thanks

20

Why are dogs allowed in Conway Arkansas lowes? Im not a pet hater or lover, but don't want to shop with dog licking my leg as I walk by.
What happens when that construction worker brings his pit bull in and it attacks customer, lawsuit.
Not good idea........

20

I tried to purchase a riding lawn mower at the 5570 platt springs road Lexington, sc store today 7/7/18. The sales person could not tell me any information about the mower and said well what do you need to know. I said everything like where does the gas and oil go and she says we know nothing about the mowers we just sell them. She then calls her manager and the manager told her that they could only pull the owners manual and read it with me. I had gone to the other Lowes Lexington, sc earlier and that person was helping someone and I could hear him being very helpful with a customer, he was explaining how the mower worked and where the controls were located, etc.

I think the Platt Springs store needs some in house training and especially how to treat a customer.

Thanks,

Mike Hopkins

20

i order appliance suite 6/2718 and what happened next is unbelieveable.i order this online so they in turn told me delivery date 7/6/ so they call us on the 6 to tell us that they don't have the refrigerator but they can deliver the dishwasher and stove but when we told him it was ok and then he said he has to deliver everything at the same time on the 10th.so after my husband hung up i called back and told them we having a reunion at my house starting on the 10th.so he saids they have a refrigerator on display and offer it to me i said yes as long as it is not damaged and he saids brand new.so he said let me line it up and ask were we gonna bearound this morning and he were gonna call me back so he can make sure they get it on the truck.well this was 8.30 am.but by 2.30 i still didn,t hear from no one so i called back.i tell you from the operator to whoever handles delevers were so rude.after trying to figure out what they were saying and finally the same guy who told me that he were going to call me back now tells me he cannot geet it done becuz the trucks are busy and they got other delivery WHAT?????????WHAT AM I CHOP LIVER.he didn t call me back i called him back and told them to place my money back on my debit card and then ms lady tells me its not off my card when i check my balance its not included so to me its gone and what im going thru with them the money may get mishandled since everything else has been.i paid cash money for this.you don t tell me you got other delivers and this is my deliver date unacepptable.i i see why people here in greenville goes to home depot in jackson.outrageous behavior.never no more....

20

I have gone to two Lowes stores to get a quote on 12 pre hung interior doors and two sets of bifold doors for a project i have ongoing. I didn't have any luck at the Robinson Township store so i moved onto the Carnegie Pa store. Now after a month and many visits to the store for the progress of the quote and still nothing in hand i have given up. We also just open a Lowes credit card but i fell i will take my business elsewhere. I would not even give your rating a one star after this issue. I want to give Lowes my business and It is a shame because i have always rated your stores and products better than home depot.
Jerry Lyons

20

Tried to get in touch with the ceiling fan dept. for one hour no one would answer the phone. Than tried to get in touch with the operator and she keep putting me on hold and than was hung up on this happened a couple times in the hour this was at store # 1715 in Atlanta I was trying to find out if they had a ceiling fan by hunter # 105615 in stock. Me and my wife been spending a lot of money at Lowe”s lately on remodeling a townhouse but this really pissed me off and may start to do business with Home Depot in the future Thanks

20

Lowe's has failed to given me $30 credit on my credit card purchase. My 1st buy credit card ( ending # 8629) transaction was from out statement and the payment was shown to my local Lowe's office in Lexington, ky. I have tried twice at my local store. I called one time to customer service on toll free number, someone told me to hold phone for few minutes and then told me she will call me in 24 hours. She has never called me and now the credit for $30 has expired date. Please hap me and call. Me on my phone listed in credit card file.

Thank you. D. Patel.

20

Lowe's has failed to given me $30 credit on my credit card purchase. My 1st buy credit card ( ending # 8629) transaction was from out statement and the payment was shown to my local Lowe's office in Lexington, ky. I have tried twice at my local store. I called one time to customer service on toll free number, someone told me to hold phone for few minutes and then told me she will call me in 24 hours. She has never called me and now the credit for $30 has expired date. Please hap me and call. Me on my phone listed in credit card file.

Thank you. D. Patel.

20

On 5/18/18 we signed and paid for a bathtub tear out and shower install. Our salesperson said it would take about 4 weeks to begin and 3 to 4 weeks to complete. We finally got a date for material delivery (7/6) and our pre-construction meeting (7/9), and this morning received a call from Lowe’s advising me that the 7/9 meeting has been cancelled because the contractor can’t make it, and I will be told when it will be rescheduled. We’re now 7 weeks into an 8 week project with no knowledge of competition date.

I reviewed my contract and I know that I have no recourse and Lowe’s and the contractor have all the rights, but I think it’s very unfair to me, as the customer, to have one thing implied and another being factual and wanted to express my dissatisfaction, particularly in view of the the fact that payment in full is required at contract signing.

Steve Carpman
(704)948-0380

20

I signed a contract on February 20, 2018 for a kitchen remodel and new flooring in the kitchen and adjoining living and dining rooms. On April 6, 2018 the contractor started installation of the kitchen cabinets; when he inspected the flooring it was not the correct flooring: I was told it was a floating floor and it was actually a glue down floor. On Saturday 7, 2018 I spent 3 hours in Lowe's trying to find flooring that meet are hardness needs. Once I decided on Bamboo the salesman would not place the order until they received their original floor back. He could give me no date on when it could be picked-up by Lowe's. This was their mistake and our remodel now came to a halt. We received the new floor approximately 3 weeks later. It needed to acclimate so it was unloaded and stacked. It covers all but about 18 inches of the dining room. This is the space we use to get to the back door. Nothing was done by the contractor in that time. We needed hardware, shelving, drywall completion and molding applied to the cabinets. Framing one of the the doors that was drywalled was bent and needed correction. Our contractor would not do the work because he found a spot on our floor that was too humid for floor placement. We received no assistance on this matter and through our own research found it was sugar from years of drinks being knocked off out coffee table. Our liaison, who is in Indiana not Maryland, is supposed to coordinate the contractor and make sure we have deliveries was a joke. Orders came without notice and he will not send the contractor to do the floor because of the humidity ,which has been determined to not be a problem by another contractor. Because our contractor did not return we were left the job of hanging shelves, adjusted the cabinet doors, added hardware and finished part of the drywall. I called and spoke to 4 managers as well as the salesman who signed our contract. I asked for the bent door to be fixed and have someone come and see what we did and not our contractor. I asked a liaison to send someone. Noone came to see the poor job. After 6 weeks of calling and at this point yelling the contractor returned on May 29th. He placed molding above the cabinets and fixed the bent doorway. The trim is a mess! The pieces are not cut correctly and are not flush with the cabinets, one piece fell off two days ago. My appliances were delivered and placed during the installation. The dishwasher arrived dented and the stove was damaged during installation. I have not received replacements and my liaison says they will not be replaced until the floor is done, They will not do the floors so I am caught in a wheel with this project. My mother is elderly and having her be in a home with no space to walk, nails coming from the floor, and a broken stove is not safe. Lowe's has no sympathy for this situation. I hired another contractor and he contacted the store. The manager he spoke with said there were no complaints about this job. After 12 calls in 4 weeks and speaking with 4 different mangers who all promised to take care of issue and call me back. None of them logged my complaints. They made the problem go away for them but as oh June 30 I am still sitting in a construction zone. Biggest mistake of my life going through Lowe's. I have been lied to, cheated and ignored. The loved me during the contract process and took my $19,000, After that they would not return my calls or emails and ignored my verbal complaints. They do not check to see if work is complete and do not stand behind it. I want the return of my $6000 in installation fees and money back for my appliances. I told the liaison on the 28th to close my account and return my money. No one has contacted me. I will never shop at Lowe's and no one I know will ever use Lowe's again.

20

i was at lowes in greenville miss. 06/29/18 lookin for battery chain saw. i found a kobalt 40 volt 12 inch bar on sale for 125.00 took it to check out it rang up 179.00 i told them wrong price. clerk went to check price and said #s dont match i told them i wanted one on sale the one i took to checkout was a kobalt 40 volt with 12 inch bar but rang up 179.00 was told they didnot have one i wanted. mamie [asst manager] was very short and couldnnot or wouldnot answer my questions. i also asked about special financing on lawnmower and never did find out the %rate. i hAVE BEEN A CUSTOMER ibought a zero turn john deere mower and also a 6 thousand dollar privatiy fence before and appliances. i think i should have gotten the saw for the 125.00 advertised price. i was not the only customer complaining about bait and switch practices yesterday

20

I use your store located on montauk highway in east patchogue new york,walking into your store on thursday june 28 there is a sign july forth special kingsford charcoal two for $9.98 .I take that as well as other items to check out where the clerk checks it out at 19.98 showing me a pallet of charcoal at the checkout with 19.98 on it .the clerk said the sale hadn't started yet ,I left my cart and went to home depot. thinking how many customers paid 10 dollars more then the price at the door with out realizing it. little things make the difference and home depot is just up the road.

20

I am a retired veteran who served my country for over 30 years. The service in which I received from your Lowes store in Rocky Mount was horrific.
I ordered some appliances for delivery on June 30, 2018. John from the delivery department called and informed me that it was more than likely I would not receive my appliances on the date which was promised. He told me that he would call me back before his shift ended. I received a call from Kate who identified herself as the Assistant Store Manager (Her customer service skills were horrific). After speaking with her and explaining that I was disabled along with having an ederly person in my whom didn't seem to phase her regarding my concerns. Even after been disconnected on the phone on three occasions, I awaited for Kate to give me a return call; no such luck. I eventually told her I wanted to speak with the Store Manager and she told me that she was unavailabe. I informed her that I wanted the 800 number to the corporate office and she infomed me that the only thing the corporate office would do would forward my complaint to her for resolution. Upon my arrival at the store, the customer service staff was professional and courteous and even apologize for my inconvenience. Kate; eventually went to the office and got Larry, another manager even after I asked to speak with the store manager. Larry's customer service was just as worse as Kate; and he even exhibited signs of racism. He didn't greet me, nor was he friendly, he even wanted to stand and argue with me. He eventually directed me to the appliance center to meet with a service representative. At some point, Ana, the Store Manager arrived, introduced herself and wanted to get details regarding my issue. She was so professional and courteous. Why is it that when Ana asked Larry to get my number, instead of addressing me; he asked the store manager what my number was. I have recently moved to the area and I hav been going to Lowes for all of my home good needs; but after my experience with Kate and Larry, I'm fearful about going into the Lowes in Rocky Mount. I should never have been inconveninced and at the least, I should have been given a discount for the inconvenience and the way I was mistreated by Kate and Larry.

20

Plywood, on 28 June 18 i was at your lowe's to buy a 4ft X 4ft section of plywood and i was told that i could do that,but i would have to have an 8 ft. foot sheet cut and i did but when a got to check out i needed to pay the same price for the half that i would a paid for the 8ft. in the pass i would pay for the cut , so why would i pay double four 4 ft. I only needed 4ft. not 8ft.

20

Came in store on Tuesday morning to get paint. The man in paint dept. was visiting with a man in a wheelchair for over 30 min.Tried to ask a question and was ignored. I went and found my paint went to counter. the two men stopped talking. When it was my turn the man asked what color I wanted paint told him I wanted the Olymic paint white. He mad a very upset sound picked up the 2 gallons of paint and walked away and put my paint back on the shelves in back;without saying a word to me. The woman beside me and I just looked at each other. And she said what just happened?! I went back to were he was at as he was walking back and asked him what he was doing with my paint and why. He said that paint couldn't be mixed white and walked away without giving me another choice or helping me with anything else. Another associate came by and asked me what happened and I told him. He said"i am sorry but we are short handed and are busy." then I said I work at Sam's and am aware of being short handed but that ,that was no reason to treat people like that . I got the remaining of my items from the paint dept. on my own and left. Very Angry !!!! This isn't the first time I have trouble while shopping at this Lowe's and I am not alone;there are a lot of people that are very upset about this store and mangers do not seem to care!!! The associate was a man about 40, greying hair, and of small build. Never did see a name badge.

20

i have been to the Moberly Mo store two times today and both times they were out of what i needed! this is becoming a regular occurrence. I spend a lot of Money in that store every year as I own a lot of rentals and it is getting very aggravating that they dont seem tobe able to keep things in stock, plus its hard to find anyone in a particular department foe help most of the time!

20

cabinet installations received cabinets June 12 2018 will not start installation until July 16 2018 cabinets outside under carport I covered with tarp seems to me Lowes needs more contractors to cover jobs or they should not take on jobs that let people wait for service that they paid for my concern is cabinets outside with moisture and heat for a month is not good I will not use Lowes in the future I know there's nothing I can do about it but spending over 17000 dollars you would expect better service from a corporation large as it is

20

Paid for the installation of an interior door. The door was installed uneven and upside down without a frame. I refuse to pay for a new door and Lowes at Market Street in Washington DC has ignored my calls to resolve the problem. The installation management branch has no information concerning the problem although I made a verbal complaint 2 weeks after the installation to the Lowes salesman. The complaint center just connects me to someone at the store but the management never calls as promised. This has been going on for for almost 2 years. Please help the store ignores my complaint. 2024682438

20

Bought a Frigidaire refrigerator on 3/31/18, worked about 3 months, contacted Frigidaire, repairman sent out last week, diagnosed problem, still waiting on parts 1 week later. Contacted Lowe's since this is where I purchased it, referred back to manufacturer. Lowe's doesn't stand behind products they sell.

20

On June 16th 2018 at about 730 in the evening I went into the store on Kelley # 2854, I needed 2x6x12 Cedar Boards the pile that was on the shelf was junk that had been sifted through several times and I had an employee of Lowes with me and he agreed it was really bad. There are two lifts up above that could be brought down but the tried to discount the junk that was there and I told him I wouldn't take it if it was free, it was that bad.
I do understand that you cant just take a lift down just because someone wants better lumber, but this lumber was not usable Cedar is going to be exposed not hidden in a wall, and its expensive.
At the end the gentlemen told me I could buy the junk for a discount but that was my only option he wasn't getting a new lift down.
I shop there a lot and usually have great customer service, I was just really disappointed in this trip. I seriously wish I had Photos of what was left on that pile

thanks
Travis McNaughton

20

I purchased on internet/Lowe's website order # 351587205. One item #20776 fan/ceiling fan is what I have a complaint about....When I opened the box it appeared that this product was RETURNED FROM A PREVIOUS CONSUMER. I bought a USED PRODUCT from Lowe's that was suppose to be a brand new item. (THIS IS FRAUDULENT) I am appalled that a store would do this..... Not to mention this fan was scheduled to be installed and I had to cancel because your error. I've contacted your West Bridgewater MA store and informed them I will be returning the item on 6/25/18. I expect to be reimbursed for the product in full. I also want to be compensated for the grief I've been through with this whole process. Someone is responsible for restocking a returned item and Lowe's selling it as new. I will contact the proper authorities and let them know what your Lowe's store did to a consumer.

I'd appreciate a response,
Carol Barthelemy

20

went in to purchase garage and outdoor lighting. I located what I wanted on aisle 12 but the available stock was on the highest "overflow" shelf about 12 feet high. I looked down the center aisle and saw a group of about 5-6 red-vested apparent employees and waved to them that I needed assistance.I was ignored. Just then 2 employees, 1 driving a fork lift and the other guiding it passed and I told them I needed assistance and the driver said he would help me in just a minute. After waiting about 10 mins. for him to return I went to the customer "service" area which was unstaffed. I then went to Home Depot, was greeted at the door, was led back to the lighting dept. by an employee and proceeded to select just what I needed to the tune of $429 and change. I'll be doing all of my shopping at Home Depot from now on.

20

I ordered a new Entrance Door with side glass back around March 22 from Lowes. An installation person came out, took the measurements and submitted them back to the store for the door to be ordered. One month later the installers came to install the door. Being good installers they rechecked the measurements prior to the install. They found that the manufacturer made the door incorrectly. The dimensions given to the manufacturer were correct, but the door was made wrong. The installer contacted Lowes and gave them all the information. The installer said your all set, they are re-ordering the door for you. I contacted Lowes the next day just as a follow up. They said there is nothing we can do until we receive the old door, which I did not know until I made the call. Three days later, the door was picked up. Lowes called me once the door was picked up and said we have ordered a new door based on the information we received from the installer. Four days later, I was contacted by the salesperson, who told me they cannot order a new door without giving them my credit card number so they can cancel the old door on my credit card and re-order the new door. So already we lost an entire week. I contacted Customer Service to see if the door can be expedited since it was the manufacturers fault for making the door wrong in the first place. They said I have to contact the salesperson and they will contact the manufacturer. The salesperson said the door cannot be expedited and it would take longer to make. The door came in on Monday, June 18. The salesperson called and left me a message telling me the door is in and I should be contacted by the installer within 48 hours. Five days later, I contacted Lowes Installation Department and they told me that a work order was never generated. They said they were sorry and I should receive a phone call by next Tuesday. You got to be kidding? Here is my problem, I purchased $2000 worth of flooring back when I bought the door. I cannot install the flooring until the front door gets installed. I have purchased power tools, moldings and other equipment to get this done. I travel 30 minutes out of my way to go to this Lowes. I have (2) Home Depot's within 7 minutes of my house and a brand new Menards getting ready to open within 5 minutes. I chose Lowes from a recommendation. Just to let you know, Lowes has some of the friendliest staff at there stores, but once the sale is complete, the only thing you hear is crickets. Also, Customer Service should be there to help the customer solve problems and find answers to there questions. What Lowes store Customer Service does is turn you over to another department, not answer the phone, or just hang up on you. We plan on closing our Lowes account once this door gets installed.

20

I made an online purchase this morning (06/14/2018) for 8 count caladium pink and red bulbs (confirmation # 351234314) the website stated Lowes of Euless, TX had them available for pickup. I place my order ( order # 351234314) printed out my confirmation of my online order. Went to pick up my order at the pick up desk at Lowes and the lady behind the desk was either new or didn't have a clue of what to do. A gentleman came over to assist her. He took my copy of my confirmation order that I printed out and pulled it up in the system. he looked at the lady that didn't have a clue of what she was doing and told her "the order hasn't picked yet." The lady said well what do I do. The gentleman said you have to go get it and she looked at him and said " what is it and where is I" I don't know what to do" the gentleman was about to pull another order for the lady that was in front of me, so he handed me back my print out and said so you want to go get it. My whole purpose of ordering online is because I was going to be on my lunch break and was needing to get in and out. I took my order print out to the garden center and ask an associate that was standing there if she could help me. She looked at my order and said 'I don't know what those are, I will need to ask someone in charge of the flowers." She found the man in 'charge' showed him my order and he said " I already told them up front what was going on with that order." He stated that they didn't have my bulbs that I ordered (even though the website stated they were in stock) that the bulbs I ordered only have a shelf life of 5 days and then they rot. Didn't offer to exchange them for something else just gave me my print out back and went on about their business. I had to get back to work so I immediately called the manager Marty that was on duty at this time 12:30 P.M. I told him exactly what was going on an he said "I'm sorry we are short handed she might be new to that department,and not know what is going on that she was just filling in." I'm sorry but on customer service end that is not my fault and what is the point of ordering on line if you have to go pick your own order just to find out what you order is not in stock! Terrible customer service and I will not return to Lowe's if this is how the customer service is going to be.

20

I went to Lowes to purchase all new appliances. Not a single person offered to help. I walked around, found what I needed and then approached the sales rep in order to purchase my order. I was told to wait and ended up not being helped for over 30 minutes. Once I was helped, he kept walking away during our transaction to talk to his co-workers. Once I finally got his attention, I gave him all of my at home measurements and asked him to go through my purchases to make sure it all would fit. He agreed it would. After going through this long process, I was told that they would all be shipped and sent out two weeks from the purchase date and would arrive the same day. After spending over two hours in the store with very unpleasant people, I ended up spending over $3,000 on my new appliances. On the day of delivery, they forgot to call me to give me my delivery window time so I had to call and wait on hold in order for someone to give me a time. I took off work in order to receive the appliances on the Monday of the initial delivery date. Not only were the delivery drivers three hours late, but they also called to tell me that they had dropped my fridge and were going to get me a new fridge the following day. I had to beg them to still drop off my other appliances that first day even without the fridge because I had already had someone coming to install. They dropped everything off and told me again that they would deliver my new (not damaged) fridge the following day. I asked and was told that they would deliver first thing in the morning so I did not miss work again due to their mistake. That day, I went along with my inital plan to install the items that were delivered and it turned out the microwave did not fit. I called to make sure they had the model I needed and then I went back to Lowes that day to return it and was given my money back on a Lowes store card. When I went to go buy the model, it was not available in store or online. I went back to return the instore card to get cash to go to a different hardware store and was told I could not do so. In store cards are only allowed to be used in store and on specific items. So now I have $280 of Lowes credit and no microwave. On Tuesday morning, I waited for my fridge while spending the majority of the morning on hold with Lowes when they again were late to deliver. I was told my name was not on the list, that they were unaware I had not received my fridge and that the two delivery drivers from the following night no longer work there. The manager basically told me the damaged fridge I had ordered and was not delivered to me had been stolen from the delivery men. The manager apologized said he would look into the situation and get back to me. After six hours, I called him to check in and he had decided he would find me a fridge and it would be delivered the next morning first thing.I made him promise because I did not want to have to miss work yet another day. I even went into the store and was told the fridge would be picked up from another Lowes location and delivered to me on Wednesday morning. Come Wednesday morning, there was still no delivery call or fridge. They had messed up yet again. After calling non-stop and being hung up on twice by customer service, I was told again that I was not on the list. When I asked to speak to the manager that had helped me the other day, I was told he was off for the next week. A new person began investigating my fridge situation and then explained to me that there was a miscommunication and that again they had "dropped the ball." He began stating that he would find a fridge and get it to me that night. When my fridge finally arrived, it was delivered three days late, by two extremely rude delivery men who not only completely ignored me but bumped my walls and left trash. Three days of work were missed due to their incompetency.
Bottom line, no one cares at lowes and I would never purchase a single thing from them again.

20

I bought a riding lawnmower that had been returned by someone else...since I have had it I have had to return it for something wrong with the under side ...Lowes has picked it up 4 times from me twice bringing it back and it only running for 20 feet before it would not run correctly....This time trying to say I did something to the lawnmower and wanting me to pay close to 500 hundred dollars to repair a lawnmower that hasn't even cut my grass one time without tearing up ...I have called troybilt twice .complaining about the underside and they are cooperative.And Lowes is refusing to honor their part of the deal..I have paperwork stateing that perhaps this is lemon mower but they will not work with me.....I will be filing complaints and lawyers if the need be.. but would prefer to work this out with trouble and Lowes Laurie Jackson 2052186646

20

Employee in flooring dept Rude.. Trisha!!!!! Kingsland Ga.

20

I ordered a door and a screen door from LOWES on or about 20 April 18. I was told since the door had to be ordered was going to take about 30 days. Well, I receive a call that the doors were going to be installed on 1 June 18 between 0800 and 12:00. I don't go to work that day waiting for them, and it is 11:00 AM and still waiting for LOWES, no phone call, no follow about the installation. So, I decided to call them at 11:00 am and they told me that they were picking up the material and were on the way to my house. It is almost 1:00 PM when they called my husband to let him know that the door frame was never ordered and it needed to be ordered. I called them several times that Friday. Go to Lowes and spoke to Angi, a supervisor at Lowes in Killeen, Texas, WS Young location, which I had already spoke to her that Friday as well. When I saw her in person, she said that she didn't know who's fault was it and since the department was not working, she was going to call me Monday to let me know. Today is Thursday and I haven't heard from LOWES or Angi or anyone from LOWES about my door and I paid $2.300.00 for the doors upfront. I am a Soldier and currently in the field. I called LOWES today again to speak to Angi's supervisor and apparently he was busy with another customer. I left my phone number and my contact information and it is night time and never heard from LOWES. At this point, I want my money back for the disaster they have made. Who do I need to contact for this. I can't go over there for the next two weeks because I am stuck in the field, thank you

20

ordered a garage door installed 4/28n supposed to be done 5/23 still weighting, no answers from lowes, salesman's email doesn't
exist, no calls returned

20

I don't appreciate being snapped at and disrespected by the Customer Service Supervisor, Emie. Also noted, she was very intimidating to other staff.
I bought some hat hooks for $1.98 but when I got home and took a good look at my receipt, I saw I was charged $1. more per item. I called the store and the NICE person on the line said to bring back one of the hooks plus the receipt and they'll look at it. I did and the NOT NICE supervisor snapped at me and said the label on the box was for the hooks next to it and I should read the code after we showed her a phone photo of the box. Uhhh, not my job and was not my mistake to label the wrong box. She denied any compensation which was only $10. The point is, not the money, but the mistake someone made in labeling and her nasty attitude. Fortunately, other staff called the manager for me and they also promised to label the box correctly. I live in a small, rural area and I'm glad Lowes built here in Jackson, Ca. but this employee, Emie, could be lethal to your business and I'm sure this is not how you want customers to be treated. I'd like the manager to know that he has a cashier named Misty who knows her job and knows customer service.

20

On 5/25/2018 I purchased 2 solar Deck Lights, 2 Fabreze Aerosols, 1 Air Wick & 2 Mold Control for a total of $58.30. At the bottom of the receipt was an "offer" to come back May31-June 3 and 'GET $10 OFF YOUR IN-STORE $50 PRODUCT PURCHASE (BEFORE TAXES). Today, June 2, I returned to the same store and purchased some hardware items, 2 items from the garden department, and another Mold Control. The total was in excess of $64. I handed the 5/25 receipt to the cashier and drew his attention to the "offer" statement. He was unfamiliar with the "offer", scanned the bar code on the bottom of the receipt and the total did not change He contacted his Supervisor who came to the check-out and explained the situation. The Supervisor was also unfamiliar with the "offer" and rescanned the receipt with the same no discount result. The Supervisor studied the receipt and the items purchased today and advised me that because I purchased the Mold Control on 5/25, it was not eligible for a discount today. I reread the "offer" statement on the 5/25 receipt and could not see such a statement in the "EXCLUDES" paragraph. My protest was ignored and since a number of irritated customers were lined up behind, I said "sorry", not going to complete the transaction. I have been a Lowe's customer for many years and find this appalling. Home Depot is across the street and I complete my purchase there and will be doing the same in the future.

20

Your app isn't worth a dime. I wanted some termite shields they were listed on your app for .43 each on the app it said there was 6 in my store. Went to store they were not there plus there were shields there they were still bungled together for 25 in a bundle . Was told that was wrong they were 4.69 each on for the whole bundle. There were 4 bundles there on the shelf. They would not honor this nor anything online if it was a different price called you guys and was told I needed to read your terms online because you don't have to honor anything if it's different in store. So sad you used to be a friendly place to shop not anymore I have deleted anything that pertains to Lowe's. Went to home depot told them about the bundles you had and they honored that same setup for the 469 price. I will never shop at Lowe's again. I am now a home depot customer for life.

20

First of all you probably will not see or read this so it is probably a waist or war bonds but if I make my complaint know to enough people then maybe some other older couple will not end up in the same boat.

On May 22, 2018, I purchased $5041.29 in hardwood flooring for my home and paid the $65.00 for home delivery, ( I figured that home delivery meant delivery to my home inside) well this morning, June the 1st, I received my order, it was left in my drive way and I was told that if I wanted it in the house it would be $2.00 per box and there are 67 boxes, I am 68 years old and my husband is 76 there is no way we could carry 67, 45 lb. boxes from my driveway into the house, we were lucky we had a friend that came and helped us, this is something that we should have been told from the get go and not surprised with also I feel that if you pay for home delivery that means in your home not your driveway. Also, 3 boxes were damaged by the fork lift, I was told that they would take care of it right away, 3 hours later I am still waiting. I am so upset over everything that I have full intentions of letting everyone I know about this situation, if you can not pick it up it doesn't pay to have it delivered, buy it some where else and verify what they mean by home delivery.

my sales # is S1781BR3 1820916

Thank you

Cecilia Carpenter

20

Went to Lowe's store in Wheeling WV yesterday to purchase a new grill. I found a wood pellet Fed grill that I wanted to purchase but couldn't find anyone in the area to assist me. I then went to the customer service desk and asked them for assistance in getting a grill. I was told they would send someone. I went back to the area where the grills were and waited for 20 minutes for assistance. No one came to help. I then went back to the customer service desk and told them they had lost a sale because of lack of service. The lady at the customer service desk said that was fine with her.
I have never been treated this bad at any store I have made purchases from. I will not shop at Lowe's again.

100

On Friday, May 11..After my lowes new gas stove was installed I needed to go to the cellar where I then smelled gas. Immediately I called lowes at the waterfront, Munhall pa. to ask them to have the installers return to fix the problem. Your main number folks had no idea what to do or how to contact the installers. I spoke to at least 6 different people at the main number. One told me to shut off the main gas line to the house then several putting me on hold to hanging up on me. Finally after repeated phone calls over an hour someone did connect me to the right number. Installers were great...they returned and tightened up the gas valve. Bottom line your front desk people are not well trained. This could have been a catistropic event had I walked out of my house for the afternoon! I can be reached at 412-414-3521.

20

bought some peach, pears and apple trees at the ABBEVILLE,LA. store 3 years in a row. last years purchase all died, I went to the store with one peach tree and all the information tickets that was on the tree. Lowes name was on the ticket that show that the tree was bought there. They refuse to honor the guarantee . Needless to say I was pissed. threw the paper work down at the desk went to my truck and threw the tree down in front of the flower shed. I will never purchase anything from LOWES again , told my kids if I ever caught them at a LOWES I would dis- own them. The trees are only $22.95 which is nothing, it just the way that I was treated that hurt. hope the person that gave the order as not to assist me goes to hell ..............
norris baudoin
11201 RUE LEBEOUF
ABBEVILLE, LA, 70510

20

On 5/10/2018, I visited the Lowes store located in Brooklyn Ohio. Arrived at 8:30 pm and proceeded to shop until close- purchased material and items in excess of $975.00. At the register, following the cashier's ringing of the items, I asked her to look up my accounts (2) using my id and phone number. It took the cashier over 20 minutes to pull up my account because of the shut down of all of the registers- moreover, she and the manager were only able to pull out one of my accounts, but not the other account that I wanted to use in an effort to apply the promotion of 6 months same as cash. So after 2 hrs , I was not able to purchase the items using my preferred account- I have waisted 2 hours of my time along with having to pay my 2 helpers for assistance with the shopping.
My company of 55 rentals have mainly done business with Home Depot- and I started to shift to Lowes in the past a couple of months given my past experience when I constructed my home. I am deeply disappointed with the service and begs me to ask- why did I waist my time. What even more disappointing, no one even tried to resolve the issue when I decided to return all of the items. Perhaps, the registers should remain open until your last cutomer cashs out. Thank you. Joe Khadige- 216-310-3445.

20

I bought a Briggs and Stratton 922EXD snow blower with four year extended warranty from Lowe's. The very first time I used it it leaked oil from the back and oil seems to get into the carburetor as it is tipped back to inspect the auger.The same problem persists in spite of multiple "repairs". I have returned it to the store multiple times and they have not repaired the problem and do not give me an explanation as to what is wrong with it. There explanation is that carburetor is "guncked up" I had to return it once half hour after I picked it up from store. As I was driving home, it leaked oil from the back and ruined carpet in the back of my van. The lowe's staff placed it in the back of my Van. The Lowe's has refuse to replace it as promised in the extended warranty.

20

On February 28, 2018 I ordered carpeting for my living room. The carpet was delivered and installed in a timely manner, however, the installers noticed and pointed out a visible defect in the product. They then sent someone over to take photos and agreed that it needed to be replace. Fearful that the defect would appear again if I re ordered the same product, I returned to the store in early March and ordered a different carpet that was the same price. I waited to hear back about delivery and when that never happened, I found out they had no record of my order. I then went back and re ordered the new carpet. Well it is now May and still no word. My husband and I returned to the store on Saturday April 28 and spoke with Jennifer- a manager. She assured us we would hear from the installers on Monday April 30th. No surprise that we have not heard. Jennifer and others at the Commack store have not been helpful and we need to resolve this asap. My entire living room has been taken apart for over two months now. This is unacceptable. I will be waiting for your response to resolve this matter.

60

I get sick and tired of Lowe’s being a bilingual store! Mexican signs everywhere! This is the USA our language is English. 20 years ago everything was In English! If the illegals don’t want to learn our language they don’t want to assimilate, if they don’t want to assimilate they do not want to pledge their allegiance to our country.
So why is Lowe’s pissing on our country and making things easier for un-American illegals?
Make the Constitution and America great again!

20

NO CUSTOMER SERVICE! I went to the Lowe's in Marshall, TX today for potting mix and fertilizer. Another customer helped me to get the bag of potting mix on my cart. I had to wrangle the fertilizer myself. When I got to the check out, I had to ask twice for the cashier to call for help to carry my purchases out & load in my truck. When/if she called, nobody ever showed up to help. I saw no less than 15 employees standing around chatting. I've worked in customer service long enough to know that the customer always comes first. I don't care if your assigned task is to clean toilets, if a customer needs assistance, you take care of your customer first. Everybody needs to realize that if you run off all your customers, you may work yourself out of a job. I don't know if all Lowe's stores are like this, but this is a habitual problem at the Marshall, TX store.

Also, there are two check out stands in the garden department, but normally only one is open. Usually the check out line is at least 6 or 7 deep. This is not acceptable! I and other customers have laid our potential purchases on the shelf and walked out. You may not be concerned about taking care of your customers, but I'm willing to bet that you don't like the idea of lost revenue.

Although this is the most convenient location for me, I WILL take my business elsewhere if the situation doesn't improve and I will also share my poor Lowe's experiences with other potential customers.

Hopefully This concern will be directed to a person in authority who can work to correct the lack of customer service at the Marshall, TX location.

Thank you for your attention to this matter.

20

This is a post from my husband. I bought the riding lawnmower online. It was delivered today. It is now scheduled to be picked up for a full refund on May 6th because of a $10 mulch kit! The problem: customer service personnel at both Evans, Ga and Augusta, Ga stores who do not know how to provide service! Here is my husband's experience. Neither stores seem to be in the least bit concerned that they've lost a $1000 sale - and a customer - because of a $10 part and their very poor service. What is worse - the delivery team was awesome. (We also bought a dryer. They were so good delivering and setting up my dryer. This is so sad. I love my Lowe's store of Evans. Can't believe they did this to him.: "Bought a Troy-Bilt riding lawn mower, on line thru the Lowe's of Evans, Ga store. It was delivered assembled, this morning (April 21st).
Upon inspection, it did not have the mulch kit that should be included, according to the Web site. The delivery person said he would call the store and have it waiting for me at customer service. The lady at customer service looked at the customer invoice, I handed her, and told me since it was delivered from the Bobby Jones store, I would have to go there. I went to the Bobby Jones store customer service desk and they directed me to the customer pick up desk. There was no mulch kit waiting. To make a long story short, after waiting twenty or so minutes, I went back to the customer service desk, to ask for a refund or exchange. Before I could get all of my request out of my mouth I was told I would have to go back to the Evans store. Tired of the run around, I went back to the Evans store and asked for a refund. I was told before I could get a refund the mower would have to be returned. I was then told the nearest pick up date was MAY 6TH!!! 15 DAYS!!! SOME CUSTOMER SERVICE!!!"

20

My husband and I are doing a remodel. We have spent a lot of money at the North Attleboro Lowes over the years. 8 years ago we built a sunroom and bought all our Pella windows there. Tim who worked in that department at that was wonderful and helpful. We noticed the quality of customer service over the last few years has declined drastically. Good luck finding anyone willing or capable of helping. We were there this past week wanting to order a patio French door and a custom window. There was a women at the desk in that department keying in tickets. My husband and I stood there for over 5 minutes. Finally I asked her if there was anyone that could help us. She said she didn't work in that department and there was no one around or available that did work in that department.. But there she was ignoring us, never once engaging with us. It was obvious we were looking for assistance. I went to the customer service desk to complain about our lack of service. I asked the girl to have a store manager contact me. He/she never did! So we went to Home Depot where their customer service guy in windows and doors was knowledgeable and helpful. We ordered a window and French door on the spot, over a $2000.00 purchase. WE also ordered a stove at Lowes last week. It was delivered today 4/21. It was the floor model which we did not order. We paid full price and we expected a boxed brand new stove! To make matters worse one of the knobs for the burner was broken. WE are beyond disappointed. This is an inexcusable way to treat a loyal customer. Lowes is not the same dependable store we once shopped at. We have no choice but to take our business down the road to Home Depot. If you check our account you will see we were regular customers, but not anymore. We are so disappointed! It would be nice if someone responds to this situation. I would hate to think corporate is as uncaring or irresponsible as the store managers and employees.

20

ON 4-20-18 at Lowes, 1301 Nashville Pike, Gallatin, TN. Shop there frequently. While standing in line at the garden center, 5 deep, a gentleman walked in from the front, walked up to the register in front of everyone, and the cashier, don't remember his name but was an older black man, proceeded to check him out. They were laughing and talking, obviously friends. The customer states ,"give me a discount," and the cashier states," bring me some wine". When it was finally my turn to check out, not a hello, how are you, thank you, NOTHING. POOR CUSTOMER SERVICE !!!!

20

The Lowes store in Murphy N.C. I ordered an overhead door to be pick up at the store May 2. Before that dated I gets a call from Garage Works that the garage door that I ordered from Lowes was ready to be delivered by Garage works. I had absolutely no idea to who this was calling so I calls Lowes and was told that it was to be at the store for pick up May 2. Gets another call to deliver the garage door to us from Garage Works to deliver it or they send it back told them deliver it to us and it was delivered. By the way very nice guy that delivered it very careful with handling the garage door. With that outfit in Murphy your store I would not be surprised to get a call May 2 that it is in for pick up. Here is the latest with that Lowes store I ordered a Roper washing machine that was on sale with free delivery on Tuesday April 17 it was to be delivered to me in Robbinsville on the 19th. I had hired someone to put it in and waited all day for a call from Lowes to when they would be here. It came 5 o'clock no washing machine let alone a phone call. Called Lowes got ahold of a manager I guess he was told that they deliver until 9o'clock nothing. Called Lowes this morning they are full of deliveries for today, so Saturday it is supposed to be delivered believe it when I see it. I do not think that this is called good business in satisfying your customers this one surely is not. I certainly will give it a lot of thought in dealing with Lowes in the future. I hope that someone has a good day!

20

We ordered new refrigerator. We were told it would be delivered today. I called the store and tried to find out what time to expect delivery. was told I would be given noticed before they arrived. I have other things to do this day and wanted a ball park figure as to when I needed to be home.
This was done so Lowes would not have me waiting all day for them to come. I am the customer, and was not wanting Lowes of Greenwood to
hurry up or put me ahead of someone else. I just wanted a small ball park figure of time. This guy in delivery was more interested in getting me off phone than trying to hear what I was asking.
And I hope this does not turn into an all day thing.
Home Depo is just up the damn road .

20

Deceptive Advertising !
You say 20% off Kobolt items for Black Friday Sale. My complaint is with landscape rake #863584 but don't have any of them within 200 miles of my location but do have an identicle looking # 616351 for more than advertised item. On web-site you use same description and what could even be same picture ! Now I would say closest store was out but checked multiple stores in southern and central california and none has the listed item. So I must assume you/they never had any of the items available to us locally so I'm cosidering referring this matter to the district attorney office to look into it.

Note: I spent time talking with manager as well as customer service agent and they could only say item #s don't match and/or unavailible to ship or sale in our area as vender was out of stock. I have seen other companies try similar ruses and end up costing themselves $$$ in my area so I guess will wait and see. As for me I can always shop with others for best pricing - services and will still shop you as you are closest to one of my locations but Home Depot is only down the street as you guys usally are . It would have made more since to just not advertise this or offered to discount new item in place of this. I'm in business and know a bad reveiw can go a long way and $5-10 is not going to mean your selling at a loss. " Building Contractor"

20

I have been very vocal over the past few weeks acknowledging how promising the new employees at The Vero Beach location. They don't scatter like roaches, they actually stop and ask I customers need help. Management is also commended for starting to clean the place up a bit. The down side are some of these individuals who think by showing up justifies their income. The bold guy in the window/lumber area is one that really needs to be fixed or terminated. He does not know the product, how to look it up. In fact this same person about 3 weeks ago when his assistance was needed, " need to be quick", "I have 15 minutes left". I try to avoid but when you have minimum staff on hand and he is the only person. I either try one more time or walk out in frustration. Home Depot here come. I started my carpenter apprenticeship in 1970, I do have some knowledge and always willing to learn more due to new products. I have experienced others within your store but this guy needs to be retrained. You are losing sales!!! No doubt in my mind!!! Being from the Midwest I am under belief it is a lack of work ethic in Florida. Your choice, or continue losing sales. HGe is only one out of a hand full that need to go, if you can't see this? You have bigger problems to resolve and what I write means nothing.

William Morris

40

Lowes' : Waynesville, nc and Murphy, NC respectively.
Remodeling home and went to Lowe's for supplies. The Murphy Lowe's employees told me that 5 gallon buckets of sheetrock mud was not sold at Lowe's anymore. We then went to flooring and picked out Pergo flooring we wanted but it wasn't in stock. When asked if it could be orders we waited on help, which eventually arrived, but no one could figure out how to order what we wanted and couldn't tell us when it would arrive! Attributing it to that Lowe's we went to Waynesville,NC. We found the sheetrock mud and ordered the flooring. We were told to pick up flooring today (4/12/18). Upon arriving we found that our flooring was not here and they didn't have an arrival time. The clerk was rude and I'm fed up. I've spent several thousand dollars on my remodel and can't seem to get solid service. We drove over an hour to pick up flooring that was supposed to be ready for pick up. I feel we are owed compensation. This was not my error, it was lowes.

20

i ordered a shower door to be installed i have waited three weeks and nothing when i call about my order i get lied to it was to be here on the 4/9/18 i have called 5 times i had to change sales person to place my order the first sales person was very rude the manager was of no help did not want to hear what i had to say i was told my door would be in on the 9th 10th 11th 12th now i'm told it will be in the 16th i will wait till then if i don't get it then i want my money back so i can go to home depot i understand delay i don't understand you being rude to me and running me around i must say the next sales person i got was helpful and NICE his name is (Christopher Ollila) id 1452720 the store (2540)

not happy at all
Duane Collins

20

visited lowes 8050 west Oakland park blv on the 2/21/2018 items have not yet shipped to my address in Freeport grand Bahama,bahamas the address for lowes is 8050 west Oakland park blvd sunrise,fl 33351(ft Lauderdale) my contact # is 242 7271342 our work men are being held up as we are renovating our kitchen this is outrageous and frustrating who is going to pay compensation? to our contractor/

20

I purchased a washing machine from Lowe's scratch and dent section. The machine was delivered to my house and installed. Yet the washer did not work what so ever. I don't mind a dent on the side, but purchasing a washing machine that cost over $600.00, and does not work, is a Joke. So Lowe's sent a man out to my house, just to see if indeed the washing machine did not work. He verified that it was broken, and then I was told that I need to purchase a brand new machine, in order for it to work?? So I ended up purchasing a brand new washing machine, and the sub contractor came out to my house with the new washer, and to install it. This is where the problem starts. First off, the man did not put on a pair of the booties, that cover his shoes, and ended up tracking mud all over my new carpet that I purchased from Lowe's about nine months ago. Next he needed to turn the water off. 95% of people would have simply turned off the water supply from the handles that are located behind the washer, but this guy shut off my entire water that goes into my house, from my well. So I had no water in my house. He then forgot what handle he used to turn the water off, and tells me that I don't have any water going into my house, because he was to stupid to remember which handle he used. Therefore, I had to call the well company, so they could come out and turn the correct handle on, to get water back into my house. That cost $125.00, and on the bill, it stated "checked out system, plumber left shut off valve turned off when he installed a washer". The plumber also asked if I had any additional light, as he could not see very well. I have plenty of lighting fixtures in my laundry room, but he needed more. I should have told him to go out to his truck and get himself a flashlight if he could not see. All I had was a halogen light, that gets very hot when you turn it on, so I also gave him a pair of vice grips, so he could move it around, without burning his hands. I am a 100% service connected, disabled veteran, and I was recovering from a bad fall that I had taken down my stairs, so while he was installing my washing machine, I was in my living room, laying down watching TV. When he was finished with the job, he told me that he was all done, then left my house. But before he left my house, he placed the halogen light, on top of a dresser that was located next to the washing machine, and he was to stupid to unplug the light, and placed it face down on the dresser. About 1/2 an hour later, I was about to leave my house, to go to the grocery store. But prior to leaving, I thought that I smelled smoke coming from my basement. So I go downstairs to investigate the order, and I discovered my dresser completely on fire, with the light still on, and still burning. Behind that dresser I have peg board, that I use to keep all my tools in order. Had that peg board ignited, it would have gone straight to the insulation that is in the laundry room. Had I not smelled the smoke, prior to leaving my house, my entire house would have been on fire. Luckily, I had a five gallon bucket full of water next to the dresser, as I had to get the water from my neighbor's house, because you only get one flush on the toilet, when you are on a well. I had taken photos of the burnt dresser, and a copy of the bill from the well company, and took it to the manager of your store, that is located in Chesterfield, MO. He told me that they would pay for the well company to turn my water back on. In addition, he gave me an extra $30.00 to purchase cleaning supplies, to clean the mud up that the plumber had tracked into my house. So he gave me $155.00 in cash, had me sign a piece of paper, and that was it. But once I got home, I was thinking about what happened, and like I said, I am disabled, so why in the heck should I be the one cleaning my carpet, even though your store gave me $30.00. Then there is the issue of the dresser, that is made out of cherry wood. Not some old crappy dresser, but one that used to be in my son's bedroom. That dresser is completely destroyed. Yet the manager said that I was the one in fault, as I gave him the halogen light, and I plugged it in for him. Pure common sense would have told him that after he was done using the light, that I allowed him to see, instead of making him go back out to his truck, then track more mud onto my new carpet. Any fool would know better to have left the light still burning, and place it on a wooden surface. So he should not have tired to place the blame on me, for giving him the light so he could see. When someone gives you something to use, common curtesy should have told him to turn the light off, by unplugging it, as the plug was located next to the water handles, that he should have used to turn off my water supply. Further more, with him trying to turn the correct handle back on, he must have used some force, because now I have a leak in one of the pipes, where it is sweated into one of the cut off valves. So the five gallon bucket is now being used to collect the water that is dripping out of the pipe. I never had a leak in that pipe, before he started screwing around with the shut off valve. So am I to assume that I have to pay to have a plumber come out, to fix the leak that he created? I did not notice this leak for several days, as I don't go down into my laundry room every day. I have been a good costumer for your store, as I purchase new granite counter tops for my kitchen, about two years ago. In addition, I also had new carpet installed in my entire lower level of my house. Yesterday, I just purchase new windows and a new patio door for my lower level, which cost me over $6,000.00. So I have spent a lot of money at your store, and I don't think that I should have to suffer from what this guy did to my dresser. I have photos of the damage, but it is on my cellphone, and I don't know how to transfer those photos onto my desktop computer, otherwise I would show you the damage. I also should not have to pay to have the leaking pipe repaired, as it was not leaking, prior to this guy trying to turn my water back on, after he forgot which one he used to cut my water off from my well. He caused the leak, so they should repair the leak.
Thank you,
Mr. Lee Bolin
leebolin1960@gmail.com
636-458-9252 (home phone)
1740 Wild Horse Creek Rd.
Wildwood, MO. 63005

20

Purchased Washer/Dryer/Stove and Refrigerator on March 3rd, 2018 from the Lowes 106 Wilkes Lane, Hampstead NC. The Refrigerator and Stove were Whirlpool Brand and the refrigerator had to be ordered because they did not have a stainless steel one in stock. We were told that the refrigerator would be here no later than March 28th because we needed it before Easter. We received a call on Wednesday March 28th and said that it should be delivered to the Lowe's store on March 29th and they would deliver it on Saturday March 31st. My wife call today, March 30th to make sure everything was still on go for Saturday and she was told that the refrigerator did not come in and it would be at least 7-10 more days before it arrived and they could deliver it. My wife and I decided to cancel the order and to go elsewhere to purchase the refrigerator. I called the store and spoke to the Manager (Kenny) and expressed to him what had happened and he said that he was sorry but there was nothing he could do. I was not asking for any favors, but i felt like he would have said to come by the store and if I found something else that I like he would give me a 5-10% discount for my troubles. I am not asking for any discounts because I was paying the regular price for the one I ordered, but this just goes to show you that the Big Box stores only care about sales, no customer service after the fact. My plans are to have them come and pick up the Washer/Dryer and stove that they have already dropped off. I do not want to do business with companies like that, but on the other hand I wanted to buy from the local community.

20

I was purchasing a sump pump and the only one on the shelf (there were two on their inventory) was used and rusted, I asked customer service if they would discount the unit from the $217.00 purchase price. He was reluctant to sell me the unit for fear that it wouldn't work. He spotted two managers strolling thru the store and approached them and asked for their help. The two strolled over and eyeballed the unit and started expounding different scenarios that would have left the unit on the shelf. I'm not used to men wearing cologne to the point of making my eyes water. The subservient manager spoke up and asked what the purchase price was and was told $217.00 and he replied "we could sell it for $216.00" and smiled as he gazed at the superior manager. I said would that include installation and returning if it doesn't work? No response, just a smirk. Home Depot was very accommodating.

20

On March 11, 2018 I purchased a patio Gazebo, item number 875051.It was to be delivered to the job site on March 25, 2018. I called twice to verify the delivery date because I wanted to make sure of the delivery on a Sunday and to be reassured of it's arrival. I scheduled with my customer to construct a concrete slab to mount this unit on and a total price for the coast of the Gazebo, material, construction a a concrete slab and total cost including the labor. My customer was satisfied with my service and price. My customer paid me in full for the work that has been done and the cost of the Gazebo. On the morning of March 25, 2018, your store called me and stated that they would not be delivering the Gazebo!!! The reason given was that they were out of stock. After several phone calls, a person, who was suppose to be the store manager, stated that there is nothing that he could do to help me with my problem that LOWE'S created!!!! My customer want their Gazebo installed as agreed or all of their payment returned!!! Why did it take 2 weeks for Lowe's to tell me that you did NOT have the Gazebo that my customer wanted and I paid for in advance???!!! I even asked the so called store manager to sell me his floor model and he told me it would be " to much trouble to dis-assemble it ". I am out $5,800. for my expenses to preform this service to my customer and it is " to much trouble " for Lowe's to help me solve a BIG PROBLEM that Lowe's created!!! You people do NOT want to help your customers!! " it is to much trouble" to fix a problem Lowe's is responsible for!!! Chuck Porter 713 898 0168

20

I was looking for an oil filter for my LA 135 John Deere riding mower. I saw the John Deere Easy Change 30-Second Oil Change System and I wasn't sure that it would work so I pressed the Chat button. I purchased this filter and it was not made for the LA 135 mower. Your representative Charles W. knowingly LIED to me.

The following is a record of your online chat.

General Info
Chat start time
March 28, 2018 11:59:45 AM GMT-06:00
Chat end time
March 28, 2018 12:11:25 PM GMT-06:00
Duration (actual chatting time)
00:11:40
Operator
Charles W.

Chat Transcript
Info: Thank you. An agent will be with you shortly to start your chat.
Info: All agents are currently assisting others. Your estimated wait time is 2 minutes and 15 seconds. Thank you for your patience.
Info: FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order.

Want a copy of this chat emailed to you? Click on the (+) button below.

You're now chatting with Charles W..
Info:
Charles W.: Hi. This is Charles W. and I will be happy to help you.
Info: The chat transcript will be sent to: mperk47519@att.net at the end of your chat.
Melvin: is there an oil change kit for the John Deere LA135 mower at Lowe's Madison Miss
Charles W.: Hello Melvin, let me check for you
Charles W.: Allow me 1-3 minutes please
Melvin: ok
Charles W.: Thanks
Charles W.: Thank you for waiting, after checking we have one oil change system for this model available today CLICK HERE TO VIEW We offer store pickup with your order online today
Charles W.: let me know what you think
Melvin: I saw this before the chat, but it does not say for LA135
Charles W.: I checked with inventory and this item works for the model you provided with no problem
Melvin: thanks
Charles W.: You are welcome, would you like to purchase it with store pickup online?
Melvin: no I will just go get it
Melvin: bye
Charles W.: You can place your order online so we can reserve this before this is sold out, remember that customer can order it

20

not completingGennece Hampton
P.O. Box 593 (325 S. Bell Street)
Harlem, Georgia, 30814
706-339-2799
gennece@aol.com

March 17, 2018

To Whom It May Concern:

I am writing very UPSET of my Samsung refrigerator icemaker installation. I purchased my product to be delivered on February 25, 2018 between the hours of 3-5 p.m., the installers came at 10:32 a.m. I was not home, therefore they returned the refrigerator to the store. When I got home before 3 p.m., there was a note stating they tried to call me because they were not supposed to come out that late on Sunday, but remember Lowes are the ones who set up the appointment. I called them and Shane one of your store managers told me they could not come back out the same day because they had no one to bring it back out. I told him I had medications that had to be refrigerated that is why I set the appointment time for them to the deliver. After everything said and done my refrigerator was delivered by Ryan one of the delivery guys with the icemaker but installment was not completed due to the clamp to connect the water line. I was told to come the store the following day in Evans, Georgia (706-868-4112) to pick up the part. The installation was supposed to be completed by Lowe’s. The clamp was connected improperly, and the water line has been leaking underneath my sink. I called the store and spoke with Christina notifying them of the problem and she told me one of the appliance manager were on their way to my home to access the problem and she set another appointment on March 7, 2018. She also told me there was a conversation held earlier that day about my concern. But, as of this day March 17, 2018 no one has come to assist me or even called. Please also note, when the refrigerator was delivered it was dented on the right side and Ryan told me he would give me a $50.00 credit which I have not seen on my credit card.

I have water damage under my sink and the problem is still HERE.

UPSET CUSTOMER

Gennece Hampton

20

March 15th I purchased 29 boxes of 737996 Matrix flooring on transaction # 89145606 03-15-18 from store 0463. After paying invoice 11234 I waited in the loading area for 15 minutes waiting for assistance in loading, assistant never showed. Loaded all 29 boxes, I am 57 years old with a bad back but struggled to load. Drove 50 miles home to discover I purchased the wrong tile. Returned to store 0463 and went to customer service desk. Associate asked me to pull down to lumber arear, he would call them and then they would unload. Two employees came out, one on forklift and other walking. I asked if they were here to unload flooring, they told me no. Sales person R S0463SW1 came out and asked the same two if they would unload the flooring out of my truck and they told her no also, told her to call someone from flooring department to come out and unload since there was three of them. I did not have time to waste, I told the young lady that I do it myself. Unloaded flooring and took inside. Obtained my credit, then was going to get correct flooring wanted to talk to manager first., they paged him, no show. I left my name and phone number and asked for him to call me. Gary did call me, I informed of the situation, he apologized and asked if I knew names. Said he was sorry and asked if I would give them another chance. Will not have had other problems with this store in the past. I then drove to store 1965 in Lindale, purchased 48 boxes of flooring on invoice 95650 needed for same square feet. These guys are professional's, helped me all the way around, loaded, thanked me for my business and made me fell like a customer. This is Great Customer Service. In the past year I have redone my mothers house and also mine, spending close to $100,000.00 That might not be big for a company your size but that is HUGE for me. If you want to call me that is fine. My number is 903-530-5478

20

Placed an order on line and requested that it be delivered. Called the store 4 times to find out when the order would be delivered. Each time I was put on hold by the order department for a extended amount of time (30 min +) and never got any information about my delivery. Tried calling and talking to the store operator and got the same treatment. If I could get someone to talk to I would cancel the order.

20

I purchased a refrigerator about a year ago. After it arrived I noticed the door was damaged. Called Lowes the next day and they said they would send me another one. After not hearing anything for almost two weeks I began calling. Never was able to make contact. The person I needed to talk to was always in a meeting and they would have her call me. This never happened. I finally got in my car and drove the 50 miles to Montgmery in order to finally talk to someone. This time was told my refrigerator was arriving that night and they would get it to me. 10 days later got a call wanting to know if I told the driver it was not a good day to deliver. I never talked to driver. Another week goes by and I finally get replacement refrigerator. Was told by delivery guys my refrigerator had been in warehouse for 4 weeks and driver had taken it for delivery once but was running late and took back to warehouse. Lowes apologized and said they would send me a gift card for my troubles. This never happened either. Now to the present. My refrigerator(still under warranty) is now frosting up on freezer side and doors are misaligned. Called Lowes on 2/23/18. Was told repairman would call within 3 days to schedule a date to repair refrigerator. DID NOT HAPPEN. Called back on 3/5/18 and was told I would be contacted on 3/6/18. DID NOT HAPPEN. Need to know if you have any intention of honoring warranty.

20

appliance repair is ridiculous. Too many parties are involved in setting up an appointment that then gets changes and still NO ONE shows up or even offers a courtesy call! The telephone complaint line leaves you on hold forever before anyone answers .

20

We purchased a wall oven from Lowe's on 5 March 2018. We expected that delivery would be 2 or 3 days later but after a week went by, we went by Lowe's to see what the problem was because we knew the payment had already been cleared by Lowe's.
The salesman was good and tried to get information what the hold up was and told us we would receive a call the next day which we did; however, the installers told us it would be another week before they would deliver. That is 2 weeks and a day after we made the purchase. They are now scheduled to deliver on March 20th. If we had known it was going to be that long, we would have purchased elsewhere. We have bought several appliances from Lowe's over the years with satisfactory service but we are not happy with this one.

20

Scheduled to repair faulty dryer which was originally scheduled was for tomorrow, was informed by Lake appliance repair company, could not honor time, was told by phone it would be the 21st, 8 days from today, and now this 2nd email from you, which is now March 27th to get our dryer repaired!. There was and continues to be clearly erroneous information provided by Lowe's, asked for supervisor, was referred to Samsung, spoke with them,, who earliest was Monday March 19th. In either case, suffice to say, this is completely unacceptable in a busy household, and reflects poorly on both Lowe's and Samsung. Based on this experience, I am unlikely to shop at Lowe' s in the future or purchase a Samsung product anywhere and anytime again. I will be in contact with the BBB next. I do not blame Lowes or Samsung for the mechanical failure of the item which is under warranty, but both companies poor customer service and complete disregard, and might I add incompetence for and in assisting your customers, is quite evident here.

Lowe's Repair Scheduled Notification / DAVID COSSU / 1-23599922757
Appointment Information
Date 3/14/2018
Time slot 12:00 PM - 04:00 PM
Service Provider Information
Business name WFCC - LAKE APPLIANCE REPAIR
Phone number (916) 985-3426
Product Information
Brand SAMSUNG
Type Electric Dryers
Model number DV45H7000EW

20

I was trying to purchase some kitchen appliances and arrange delivery from the Hemet, California Lowes. There were some issues that needed to be discussed. I called the store and initially tried to speak to an associate in the appropriate dept. After many attempts with the phone never being answered and disconnected, I called, asked for and spoke to a manager, named Jennifer. She was very helpful and answered my questions. At some point I had more questions and called back to speak to her. She was unavailable. I was connected to another manager, Christina. To answer my question, Christina said she had to speak to an associate in the kitchen appliance dept, who had just left for lunch. Christina promised me that she would call me back in an hour when that associate had returned. After not hearing from Christina for approx. 3 hours, I called and was told that Christina had gone to lunch. I asked for and was connected, after much waiting to another manager, George. Even after explaining to George all the problems I had been having getting some answers about my prospective purchase, George was very, rude and dismissive. The final issue that I discussed with George was the installation contract for the appliance. I asked him how much it would be and he told me that I would have to speak to someone in the appliance dept. I reiterated how many attempts and how impossible it had been to contact that person. I suggested that, since he was in the store, he could just walk over there and get that information for me. I inquired if it was too far to walk and guess he didn't like the question, as the line went dead.
Is this the quality of customer care and service that Lowes prides itself on?

Steve Shaw
714-812-2628

20

Hello, my name is Jody Novak and I am writing you to bring some safety concerns to your attention. I am an advocate for bulling in the work place and I am a mandatory reported. In the Helena office a new manager has recently been hired I only know her first name not her last. Her name is betsy. I got two issues I want to bring to your attention. first issue: bullying co-workers
I want to report her to the head office and reported her in our local store.
She is being unprofessional with the co-workers she works with. she yells and screams at them she does not ask co-workers to do things rather demands in a very unprofessional manner. She targets a multiple variety of co-workers and bullies them to get done what she wants. (concerning a specific employee here are some detailed examples: the employee was bringing up pellets to the front of the store and was yell at by betsy to not be bring anymore to the front of the store. *note: the employee knows his job and has worked for the company for 10 years and has done this specific job daily with no issues until she was hired*
another example this specific employee was going on break when she approached him and demanded him to go take returns to their proper stations. instead of letting him take his break as he was already in the break room. Betsy is pushing co-workers above their limit and causing retaliation.
I personally have witnessed and observed her behavior toward the coworkers in the work place and as a professional advocate and reporter I want you to know this is not a good situation for anyone.
issue two: not following labor laws
Betsy oversees making out employee’s schedules and it has been brought to my attention by many different employees that she is scheduling them to close the store and open the next day. An example an employee mention to me that he must work from 7am - 11pm and had to be to work at 6am the next morning. due to safety precautions and the labor laws there is to be 8 hours between shifts in this type of industry. Which shows you that this manager Betsy is not following rules and regulation concerning both federal and state regulations.
I wanted to bring this to your attention and ask that action be taken in this matter asap. I would appreciate it. If you have any questions or concerns please contact me. thank you for your time.

20

Purchased Char Broil Commercial Gas Grill (model # 463242715) from Kailua Kona Store three years ago. Grills and diffusers have deteriorated. Although there is an identical Gas Grill for sale on the floor the store employees told me that the parts are not available because the model is discontinued. The grills and diffusers in the floor model for sale are the exact dimensions as mine. There are numerous grills and diffuser parts on the shelves for sale, none of which are the dimensions I need. I cannot believe that Lowe's has discontinued a model and replacement parts while selling a new one on the floor without alerting the potential buyer that this is a discontinued model for which parts are not available. If these parts are still available I would like to know how to order them. Your internet site does not include the dimensions of the parts.

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