Lowes Complaints Continued... (Page 4)

906+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
20

i called to have my 6 month old stove serviced. I had called due to chips on the cook top. i was told that cosmetic damage would not be covered and i asked who determines if it is cosmetic or not and i was told the service technician would. i asked for clarification that if if it was determined it was cosmetic would I be charged a service fee and I was told no. The service man just left my home and told me it was cosmetic and that I would be charged a service call over $100.00. When I made the service call and asked for clarification, I was told this would not be the case. I was told incorrectly by the service representative and I believe I was on a recorded line and would like someone to listen to the recorded phone call. I can not be held responsible for something I was told. Please call me at 724-265-1441. I put my faith in Lowe's when I bought my appliances and have been a loyal customer and expect Lowes's to correct this error.

20

Will never do business again with this company why do people have to wait for a part on a dryer a week is ridiculous especially when the dryer is 16 months old have done a lot of business with this company a few months ago had sliding glass replaced awful job I do have pictures as soon as my account is paid off I'll do my business with Home Depot I should of listened to people any we have to lose a day of work because they won't come at 4 terrible company

20

I do not usually do online ratings but I was not able to access the customer survey. I had THE worse shopping experience at your Aberdeen NC store today.
This constructive criticism will probably be dismissed just like my visit at Lowe’s today but here are my comments anyway.
I entered the store and asked a gentleman (Ron) in the hardware section if he could help me find staples for a staple gun I had previously bought there. He pointed me at the end of the isle, as I saw him do to the CONTRACTOR before me, who also asked him for help.
Please know it was that contractor who actually helped me find the correct staples for my staple gun. You should also know that that patron was unable to locate his needs. He was just as frustrated as I was, so good luck on getting that business back as well….How your staff could blow off a man whose living it is to purchase his supplies in your store is beyond me!! I also needed a chain and another gentleman sitting behind a computer rolled his eyes at me as he pointed me to isle 11!! There were staff all over the store and no one offered assistance. I then went to the blind section where I waited for the sales woman to finish ordering something for another customer already there. I waited, and waited, and not once did she address me and acknowledge my existence even to tell me she would be right with me. I finally left. As I waited in line (note there were only two cashiers checking out a line of customers), four staff members chatted at the door and just stared at us. Again I listened to other customers complaining about your lack of customer service!!
You won’t have to worry about any more comments from this buyer. I will most certainly drive out of my way just to go to Ace Hardware where I’ll have everyone in the store asking to help me! This was so frustrating that I discussed it with the manager on duty who just softly said he was sorry.
SEE YA Sorry!! I’m headed to Ace Hardware or will order online from Home Depot!!

20

In mid December, we went in to our midtown Lowes and spoke with Rene about carpeting needs. We paid for Lowes to come out and measure so we would know what we were looking at for costs. The fee was $45 which we were told we would get back if we followed through ordering through Lowes. I met the individual (not a Lowes person but a subcontractor) who did the measurement and said he'd have the numbers to Rene in two days. From there, Rene was to contact me right away. We expressed to Rene that this was going in a rental and time was of the essence. He stated that installation was 2 weeks out once we made a decision. Rene never contacted us. It wasn't until January 4th that we got a message from him and that was a voicemail stating he had the information (for some time) and that I was to come in to the store to get it. It wasn't until January 8th that I was able to get a hold of Rene. I asked about the square footage, etc., and what the breakdown was by room (we told him from the start that we wanted the bedrooms separated from the living room/stairs/landing as they weren't in too bad of shape and we may have to keep them as they were. He told me that's not how it worked and that it was all together. Basically, I was crap out of luck. After a lengthy conversation, I asked to speak to his supervisor (it was clear he didn't care). He hemmed and hawed but finally said her name is Vicki. I asked that he have her call me. He claimed she wasn't in the store that day (January 8). It is now January 28, 2019, and there has never been a call, an email, a letter, or anything else from anyone from Lowes, including Rene or Vicki. I am so ticked, I could spit nails. Our project timeline is so messed up that we've lost a month now. That means another month, and in two days, another month with no carpet and no rent money coming in! What a crappy store. Crappy employees. It's clear it was fine for Rene to take our money and expect us to go away. If I could, I'd leave a negative star rating!

20

I went to lowes alabaster location Saturday night around 7:30pm 1/26/2019, I was trying to get a house key remade because the one they made did not work.i ranged the customer help button several times and no one came ,,I asked a cashier to page someone, and still no one came , I went to the front desk and ask for some one to be paged again and still no help,, then the first cashier I asked came out in the ailses and said they sent every one home at 7pm 1/26/2019, and to me, not in a nice way, by this time two other customers were waiting to get keys also. I waiting 20 min. and ask to speak to a manager, the front desk lady called 3 or 4 times and she said they would not call back,, this lady was very nice in her help, the store was not very crowed at all,, so I see no reason not to have gotten any help, and why would all help be sent home home on a Saturday night, at seven when they close at I think 9pm. im a very un happy customer,,,

20

Purchased Delta faucet on line. item was at my store. When I picked it up the box was not secured in anyway & appeared to have been opened. When I got home everything in the box was in disarray..& item was in pieces. I attempted to use it but a part was missing. So I drove another 30 miles round trip & secured another one which I opened at the store to find that it was packed perfectly & in one piece. There where at least 3 on their shelf, SO WHY WOULD LOWES GIVE AN ITEM IN THIS CONDITION & NOT ONE THAT WAS UNOPENED.. Apparently you have a thief in the store or someone stupid enough to give out an opened box that was already paid for that was opened. 60 miles & wasted time on the job. NOT GOOD BUSINESS . As far as I'm concerned lowes owes me a $50 gift certificate. My purchase today was at HOME DEPOT This the 2nd time I got screwed by lowes. Last time I had to drive to rt 8 lowes to pick up flooring that was suppose to be delivered, & still was charged for shipping.which was delayed like the the rest of my second order. lowes, pitts. mills

20

In May of 2018 I sat and spoke to Heather Largent at the Murphy NC store about a remodeling job for my new home. I wanted the kitchen, lower bath and master bath remodeled. The total came to $30720.79 which I had to pay ALL upfront before the job would start. I was told it would be approximately 6-8 weeks before starting the work. Also when they start the job no one will leave until it is finished and done to the homeowners approval. Since it was Lowe's I trusted them so I agreed to the job expecting it to be started in 6-8 weeks and completed in 4-6 weeks. We are now into 2019 and my job is still not finished and still no end insight. When I call to talk to either Samatha Brown or Heather Largent the date keeps getting moved and of course it's always someone else's fault. The workmen have actually walk off my job and took the tools to go and start a new job while in the middle of mine that wasn't even close to being completed. Since I am limited in how many words I can type for this complaint I'm not able to go into all the horrible details of what I've been going thru with your company. I will never step foot into your store again I HATE your company and I will drive the 20 minutes to go to Home Depo. I want financial compensation for all I've gone through with your incompetent company. Please feel free to send me an email with a phone number and I will contact you with ALL the details of what I am still going thru. I would like for this email to go to your CEO Mr. Robert A. Niblock or whomever is now your CEO. Thank You, Rosemarie Hebert

20

Went to pick up a kobalt stool. It said it was on isle 59 at the store. There was no isle 59 at the stoor. I looked around unable to find it. Went to customer service. The 2 employees were dicussing what time they get off and talking on their cell phones. Finally they told me it was on isle 17. It was not. No one in the store seemed too urgent about anything. I finally ask if someone could locate this product. The called for mgmt. In total I was at this store an hour to pick up one item. Everyone I spoke to seemed bothered by me trying to locate an item. I never saw employees seem less interested or slow in my life. This may explain why the parking lot was empty at 2:00 in the afternoon. I will never shop here again. Get some mgmt and employees who care. Horrible experience. This was in West palm beach, Fl., on okeechobee blvd.

20

Purchased a extended 5 year protection plan for a dishwasher we bought at Lowes. When we bought this protection plan we were told everything is covered. The tines on the racks are coming thru the plastic covers and scratching my dishes. After reading the protection plan it says normal wear and tear are covered, but when I called the service dept. they now say, we don't cover the racks. What part of "we cover everything" don't I understand? As far as I'm concerned, this is a total rip-off! In the future I will not buy anything from Lowe's again and will express my dissatisfaction to anyone who asks! What I waste of money! It probably cost the same amount to replace the racks, should have said no to the extended plan.

20

On December 21, 2018, I placed an on-line order for a Modular Outdoor Kitchen Center, model 463246418. We have been looking at the local store display model listed for $1199.00 for several months where the store representative informed me the item would have to be ordered as there were none in their store inventory. My wife finally decided to purchase a unit as a Christmas gift for me making an the on-line purchase. We were happy to discover the modular was priced at $899.99 on-line so we made the purchased with delivery.

I subsequently received an email stating the delivery would be on Friday, January 18, 2019, between 0800 am - 0800 pm. On Monday, January 14, 2019, I called the Kahului Store where a representative confirmed the item was in stock and delivery to my residence would be on Friday, the 18th. I made myself available on the 18th for the entire day, actually performing outdoor chores at my home as so not to miss the delivery. At about 1 pm there was no delivery so I checked my phone and found I had missed two calls. Both calls had no voice messages I called the number and left a message as no one answered. I then called the Kahului Store where a representative said the delivery was scheduled for the afternoon run, the second delivery for the day. I requested to speak to a manager and was connected to a female supervisor, Unfortunately i did not get her name. She said that due to the size of the item, a flat bed would have to be used to deliver the kitchen modular. The morning run delivery personnel were not back yet after the morning deliveries. I informed the supervisor it would be better customer relations if they could inform their customers about these delivery schedules so their customer wouldn't waste their entire day just waiting around. The supervisor said they are not sure about the deliveries until the morning they arrive for work. I find this highly unusual as deliveries are normally scheduled days in advance and not just that day. The supervisor also mentioned the delivery personnel will call within a 2 hour window of the delivery. Being it was about 1:30 pm. I asked the supervisor I could expect the delivery until sometime after 3 pm which she confirmed. I even joked with my wife that the store would probably make us the last run of the day because I complained.

I waited, and waited, and waited - 4 pm, 5 pm, 6 pm, and still no delivery. I also remembered the confirmation delivery email said the hours of delivery was between 8 am - 8 pm. Now it was about 7 pm and getting dark so I called the store and spoke to a supervisor. A male named Kevin said their delivery personnel had called me twice during the morning with no response. The delivery people also drove to my residence and left a note on my door. I told Kevin that I didn't receive any calls from them as there were no messages. I further told Kevin I called the store in the afternoon where a manager said my item would be delivered in the afternoon. I also told him I was home all day where no one came by. My driveway is enclosed by a metal gate with a security camera along with my dog. There was nothing showing a delivery truck stopping at my home recorded on my video camera. My dog wasn't alerted, and no one could have entered my property walking up to my front door and leaving a note. Kevin said he could not do anything to help my situation and the modular kitchen would be deliver next Wednesday, January 23, 2019. I told Kevin that was unacceptable and his explanation made no sense. He said his records show delivery was attempted in the morning but when I called the store at 1:30 pm, another supervisor said it would be delivered in the afternoon second run which never happened.

Frustrated as I was, I drove to the Kahului Store on Saturday morning, January 19, 2019, and picked up the Kitchen modular myself. I have always heard horror stories about our local Lowes Store and now I believe them. I will not shop at the Lowes store here unless they are my last resort. Please respond to me with your findings because I truly felt I was not provided the decent customer service. Even though I was able to take advantage of the on-line price I don't feel that should have made any difference in the service I received. I also see the price for the same unit is now $1399.00.

20

I purchased a Samsung dishwasher on December 26, 2018 from the Lowe's Kingsport TN Store #2773. I paid to have it installed and was told the
installer would call me to set up an installation date. The appliance was in stock and things should have gone smoothly but they did not. The
installer called me and set up a date of January 9, 2019, two weeks from the purchase date. On January 9 the installer came and brought the
dishwasher, installed it and found it to be defective. The water would not pump out properly. He immediately called the store and they told him they
had three in stock and would hold one for him. Due to the volume of paperwork and the store of policy of not letting him take the defective one out
and replacing it right away he had to leave it. The installer called and set up a date of January 17 (a week later to install the new one). On January
17 the store called and said there was a misunderstanding and the installer came to pick up the new one, there wasn't one. I went to the store and
was told it would be 3 to 5 days before one could be ordered from the Winston-Salem warehouse. After encouraging the salesperson to try to find
one a little closer, he called the Johnson City TN location and they had one they were going to send down. This was on Thursday and today is
Monday and I have heard nothing. I have been washing dishes for two weeks with a new defective dishwasher sitting in my kitchen. The store has no concern for my problem. I hate to complain but this is not good business.

20

In May of 2018 we purchased an HVAC system thru Lowes, they contracted with Willard Heating and Air in Dallas, TX. We have been having issues with the system since installation. Now on the coldest day of the year its not working. Called service, they want to charge 189.00 to come out. It’s not even a year old yet. Willard is terrible and its a shame that Lowes is associated with them. We are now sitting and waiting for someone to come out. So much for spending 15000.00 dollars thinking we would get good service going thru Lowes.

20

I am almost 70 years old and I have a pace maker with a defibrillator and I shop at this location all the time. I went in this morning to buy ten 40 lb bags of pellets and approached an employee named Jeremy, who was talking on his cell phone which sounded like a personal call who wouldn't help me. Another associate (female, texting on her phone) didn't want to help me either. Said she didn't know where they were . I got upset and told both of them I wanted them to load them for me. They both copped an attitude and just threw the bags in my truck and walked off. Where I work, no cell phones are allowed during working hours. The two were extremely rude toward me and as a customer, this is completely not acceptable!

20

They lied to me and told me no pesticides were used on the milkweed. They said they looked so good as they just got them in that day. All 20 of my monarch caterpillars died after crawling on those plants. They fell off into the dirt in the pot. I’m livid!!!!!

80

Sorry but its not a complaint. I want to thank Lowes for saving me 1500$ on custom sliding glass door. We had three subcontract quotes at almost twice the amount we spent having Lowes measure , order and install a 8' sliding glass door. I would give 5 stars but the stores these days have skeleton crews working the stores and I walked out three times waiting for someone to help at the door section of the store. Still it was worth it in the long run. TY again.

20

To Whom Ever,

The refrigerator had an extended warranty purchased when we bought it in Nov. 2014. The refrigerator was delivered on Dec. 3, 2014. The Model no. is: WRB322DMBB00 & the serial no. is: K44014440. We noticed that the refrigerator section wasn't cooling on Jan.7, 2019. My wife contacted our local Lowe's Home Improvement of Morganton, N.C. about it not working. They first said that they couldn't find the purchase record and that they didn't have a repair man to fix appliances. My wife called the next day (Jan. 8) and ask for the Appliance Dept. and they couldn't find the record either of the purchase, but gave her the 1-800 number to Service Center. They then contacted a local appliance repair service center. The service center DID find where we had purchased the refrigerator and the extended warranty. We have had to put all our refrigerator items in ice coolers and keep ice changed periodically so our food wouldn't go bad. It has been a week since the refrigerator stopped working. A service technician came today, but he told my wife that it would be another 24 to 48 hours before he would get an approval to proceed with the repairs. Mean while, we're still having to keep ice on what food we have that hasn't gone to the bad. I just wonder if you (reading this) would be pleased with the slow response to fix your refrigerator should yours stop working and under warranty.
I have purchased all kinds of building materials, tools, all kinds of appliances, yard & garden materials, etc. My wife & I are very disappointed in how slow it has been to get anything done on this refrigerator. It is very disheartening when it seems that NO ONE CARES about getting this fixed Quickly. To me this is like having your heat to go out in the dead of winter and you're left setting in the cold. Here again, you can't go to the grocery store to buy the food you would really like to eat because you don't really have a good way to keep it. My wife & I are seriously considering looking else where to buying all items we need for home improvements or other appliances, etc. in the future. We will also be letting others we know about how slow you are to get appliances fixed under your warranties and taking care of your customers.

Disgruntled Customers,
Charles & Debbie Patton
Jan. 14, 2019

20

Regarding your manager that was very rude on handling returning merchandise and purchasing an additional merchandise to repair our leaking roof. First of all I am handicapped and in need of assistance to purchase merchandise. On January 11th I purchased two 5 gallon wet and patch roof seal and have my wife return one of the gallons on January 13th. In exchange they gave her a Lowe’s credit card to use for future purposes. I went to Lancaster on January 14th to purchase more merchandise. The cashier, Mica, and the manager, Camille, would not help me use the Lowe’s credit card unless my wife was here in Lancaster. Being handicapped I ask the assistant manager, Camille, to help me and I had my wife on FaceTime and my wife also sent a picture of her ID. I told the manager to talk to my wife, but she wouldn’t do it. The manager told me that my wife has to be there in person. I think that isn’t fair considering I have bought many merchandise from Lowe’s. I shop at Lowe’s for many many years and this is the worst I’ve been treated by your manager Camille. I asked the manager for her name and she covered her name tag and yelled at me when she was telling me her name. I am worried and I would love to continue shopping at Lowe’s but this unfair experience left me to reconsider shop somewhere else. Please call or text me regarding this incident. 6618109231

20

upon purchasing 10.00+ order and requesting 10% discount,being 30% disabled veteran with va card with picture and service connected disability verification was denied a $1.00 discount because my telephone# was not correct, that I have had for thirty years. why with i.d. card in hand must I need to give further information to gain your offer of 10% off, offer. home depot asks no questions upon viewing i.d. this is not the first occurrence this happened. no longer will I shop lowes and I will close my credit account with your company. $1.00 really?

20

I needed to purchase hardy board screws at my local Loews store in Gallatin Tn. First, I decided to check the hardware dept. for about 10 minutes with no luck. I looked around and there were no Loews employees to ask. I then decided to check in the area of the hardy board. Not knowing where the hardy board was located I wandered around some more. Still nobody to ask. I managed to stop a young man employee who walking by and he told me where they were. I needed to purchase a few more things, so then I walked around some more until i eventually stumbled upon what I needed. It seems big box home improvement just hate to hire employees.

20

To whom this may concern;
Re; Methuselah M Shama and Grace M Shama
Concerning Violations of our Civil Rights;

We the above named couple are coming back to you on the erroneous and false reporting of our credit rating.
To begin with about 10-12 years ago we had a Lowes credit card and were trying to trim our budget for retirement so we turned in the credit card. Last month or so we noticed a couple of leaks in our roof and so we called Lowes and a salesman came out and gave us a bid of a little over $17,000.00 to have our roof fixed. So naturally I went to the store I had already bought several thousand dollars’ worth of stuff over the years to get a credit card to help with my repairs. Both I and my wife signed up for one and it was turned down in a matter of minutes and now here a week or so later we finally get a response why.
Now I only see 2 reasons why this would be as follows;
1. The first is because I am a veteran and I receive 80 % disability for the same and Lowes has put me as a risk of paying back my debt and in the process has lied and assaulted our character.
2. The second is, A few months back we applied for an Amazon card and received one in the mail. The only thing I bought was a hard drive because I didn’t need anything else at the time. But on the first months bill there was a charge for something else. So we called Amazon and they took it off. The very next bill we got and that same charge was on it again. So I decided not to go through that every month so I cancelled the credit card which was issued with Synchrony Bank. They did not want us to get rid of the card and tried to get us to keep it but then I have bought from Amazon for over 15 years so kept the Amazon account but opted to continue as a pay as you go person and it has worked well.
However about a year ago I bought a newer car in Columbus Ohio and it was financed with Huntington Bank who said my credit score was well over 700 at the time. Just last month I talked to my banker here in WV and he offered to give me a better rate than Huntington was giving me on my car and I got a rate of 4% which was 2% less and several hundred dollars over the life of the loan.
Then last week or so I bought another used car in Marietta Ohio and my banker financed it for the same rate and I have a copy where this same Experian says my credit score dated on 12-21-18 is 757. Also on that same date TransUnion and Equifax reported close or similar scores.
But I get this letter where I have applied at Lowes and they say this same Experian is saying my score is 445. I’ll send you a copy that I will present at our time in court if you wish so now then let me know.
But to beat all that right after we got that turn down from Lowes we went into Parkersburg WV to the Home Depot there and applied for their card and was immediately approved.
What you have done at Lowes is unlawful and illegal and if I don’t receive a response from Lowes to these allegations legal action will follow.
I am a disabled American veteran and was happy to go and do my part. I am now 74 years old and have been a Pastor of a church for over 10 years and a member of the DAV.
What you are doing defrauding me as you are will not go unnoticed in this world.
Maybe you can shed some light to the judge and jury on how our scores dropped that much in that length of time without you using some sort of misaligned prejudices.
I respectfully submit this letter before I file legal action to give you time to repent of your evil ways. I will wait for 10 days before I file legal action for you to respond.
The book of Job says it like this:
Job 38: 1 Then the LORD answered Job out of the whirlwind, and said,
2 Who is this that darkeneth counsel by words without knowledge?
3 Gird up now thy loins like a man; for I will demand of thee, and answer thou me.

Methuselah Martus Shama

20

I bought a new refrigerator 2 weeks ago, and told them exactly the delivery instructions. I planned the date on a Friday when my son would be available, but he was not home when they called. He lives in a house, I live in a mobile home 200 ft from the house. EXACT INSTRUCTIONS! ... when I talked with them upon purchase, and when they called my son.... go straight on the lane to the trailer/deck in the back... unload the refrigerator and take in the back door and set in the kitchen... my son would then place it. THEY DELIVERED THE REFRIGERATOR, LEFT IT ON MY SON'S DECK... OUT IN THE SNOW!... UNATTENDED!.... my son found it several hours later when he got home. He/family moved it to the garage, and I called Lowes the next morning to tell them NO! .. this is unacceptable and will not accept this appliance, to bring me a new one.
What kind of delivery person would do this?.... completely unacceptable. The appliances cost enough, and then would be awful to accept one left in the elements due to negligence. This was at Vincennes IN. They shoud be reprimanded or at the very least, given instructions on how to correctly give customer service!

40

We contracted with Lowe's in Silverdale WA for a complete kitchen remodel. Part of the job is to remove two existing walls to open the space. We informed the Lowe's rep one wall was load bearing. No problem, we will install one or two posts to bear the weight he said. We were told there may be additional costs due to unforseen circumstances. There is a structure problem that needs corrected and we are "now" being told Lowe's will not fix it. We came to Lowe's because we trusted your name. As an Navy Veteran your word is your bond and at this point I don't think much of Lowe's word. Our project has started and now is on hold with no usable kitchen. Going to find the store manager today. We are requesting Lowe's corporate to assist in this project completion. Roy Covey 360.620.0547

20

Ordered windows at lowes manufacturer is Pella, since the first wk. of December. The delivery date was changed 3 times, and finally delivered to your lowes store January 08th. Spoke with all levels of management during this incident.
After crossing this hurdle, Mr. Lucio, a contractor for lowes, was suppose to contact us, to arrange an installation date. "Freddy", in charge of installations for lowes called him numerous times, and finally made contact, informing Freddy that he would call us that same day, Tuesday, which was yesterday. Mr. Lucio, the contractor never made that call to us. I am getting very frustrated at this lack of professionalism, and want some accountability. I made 2 payments when waiting for the merchandise on my lowes card, and am making payments for this contractor to do his job. I am giving lowes one wk., to sort this out before I ask for a full refund. I feel this transaction is being carried out in bad faith.
My name, Joe Plata
jooopoo@yahoo.com
Tel# 9562039153

20

Would give 0 stars if it let me. After making an order online I did the survey. Before the survey I used to never get any soliciting. Since the survey I have gotten 14 phone calls from solicitors.
It’s against the law to sell people’s data. Ask Mark Zuckerberg! What your doing is illegal and you should be ashamed of yourselves.
After this I’m only shopping at Home Depot and Walmart. I will be following up to make sure your not leaking anybody else’s information as well. I would attach the photo of my phone logs to show you but afraid you will leak my info. I am putting the word out on Twitter and other social media bc this is a big deal.

20

I went online to make sure the wrenches I wanted were available. I found the for $59.99 at the Port Richey Fl. store, but they were out. The chat service said I could order them for home delivery. I also noticed that the Tarpon Springs Fl. store had them but they were list at $89.99. I told the Lowe's chat person that I needed them for a job the next day, I really needed to go to a store and get them so I would have them in time. I asked if I could print out the add he and I were looking at and take it to the Tarpon store and get the $59.99 price. He said "Sure, we have a low price match guarantee. You will get the same price." I have been shopping at it was old.for many years. There was no reason to not believe him. So I drove to the Tarpon store with the print out of the ad and was told, no the add was old and the would not approve the lower price. I relayed all the info to them above and she still said no, it was old they could not honor it. WOW !! Today, I will go elsewhere and purchase the tolls I need for today. As I said, I have shopped here a long time. This could well be it for me and Lowes.

20

Install a new roof, siding and kitchen. Roof continues to leak. Never stopped. Taking forever to get this attended to. Took gutters off the house and a the downspouts. This flooded the basement and cannot get any attention to this matter. The new roof has been leaking since the install and a mess is in the yard on the roof and nails all around. Need the leak repaired, the basement repaired and the mess cleaned up

Contractor refuses to address the issue. Calls it condensation. A buck full of condensation.

Paula Whittington 1 313-5802470

20

I wanted to file a complaint for service in one of Lowes stores ( Arlington Hts IL.)

On October 27, I bought the range online on your website..
I was waiting so long for this range.
Finally (19 of December) I received my order # 358261735.
This gas range should have self cleaning oven and there is no feature like that.

I sent an email ( several) to the local store asking how we will solve this problem. I proposed that if they have a different model - no important brand, if it was black and had a self cleaning oven, then they can just exchange - of course for the same price for which I bought.
I had a big problem communicating with the local store.
With the help of Lowe's Customer Care finally, today (09 January), they took the stove to the store. They should take it yesterday, I waited for them all day, but they failed to get there because they were going to wrong addresses. When they finally came ,they
were rude and aggressive.
I am still expecting reimbursement for everything that has happened.
If you like to hear a conversation, I can send you recordings all the time when your employees know that the conversation has been recorded.
If they were working for me, I would immediately fired them.

Now I know why I'm not shopping in your store and this will not continue with the service like this.

20

WE wanted storm doors for are house we went to Lowes. we payed 300.00 per door they charger me 450 per door to install them they are not even square the rub as they close We have called Lowes a number of times but no one have came out to fix's them

20

Went to Lowe's Fultondale back in mid October. After 4 visits I was able to purchase a garage door on sale (sales ended on 10/31)Dove Overhead Doors came out on 11/06/18, measured the door. Said it would take 3 weeks. Start calling 4th week. Kept getting the run around. One excuse after the other. It is now 2 months later, No door as of Janurary/08/2019, was told last week "installer will call on Jan. 7th with door ready to be installed" not true!!! Was told today by Lowe's install team "door was order yesterday, will have in warehouse on Jan. 17.2019 but will not know the install date".
Are all your customer treated this way. My order # is 84020320. I have neighbors who I know have used Lowe's as their home improvement source. I will confer with them to see did they get this kind of service for installations here in this revitalizing Norwood and North Birmingham area. I will not think twice in the future because of this experience.

20

We purchased a refrigerator at Lowes on NE Pine Island Road location on 11/19/18 for $699.00 and as part of the promotion for this product it came with a free ice maker. Delivery was set for one week from the date of purchase but they called and cancelled stating that the refrigerator was not available. One week later they called and left me a voicemail letting me know when the refrigerator would be delivered. I tried calling the phone number back but it was not accepting calls. I called the store and advised them that I was out of town and we had to reschedule but they still send out the refrigerator. By the time they actually delivered this item it was almost three weeks later and the ice maker was not included. I went to Lowes and spoke to Casper from that department. I advised him that the delivery person told me the refrigerator was a floor model and he gave me a refund of $56.00. I also told him the ice maker was not included and he promised to look into it and get back to me the next day which he did. Casper told me he called the Sarasota store and had located an ice maker and if I could wait one more week it would be sent out to me. this was more than 2 weeks ago and still no ice maker.

My daughter brought a town house and could not move in until the refrigerator was delivered because she has two small children and this was a critical appliance to have. I know that this store does not have a store manager and am very disappointed that things are not going well. For the past 13 years I have been a faithful customer of Lowe's and have purchased ALL my appliances and when it came time to upgrade the windows in our home did so through Lowes.

I would appreciate someone reaching out to me with a solution to our problem. I work for a major hospital in this same area and clearly understand that customer satisfaction is critical to the survival of every business. As a customer I am definitely not satisfied with the service Lowe's has provided. My experience has been very poor.

Gloria Farre

233 NW 15th street,
Cape Coral , Florida, 33993

Tel: 239 989 2314 - cell

20

I purchased a ceiling fan from Lows, cost $120.00, I wanted 60' blades, as the one I have were 44'', I took the origional fan down and installed the new one, only to have it move a couple times and stop. I checked everything and it was not going to work. I had to take it down and drive back to Redding. I live in Anderson. So now I've got a hole with wires hanging from my ceiling, and a couple hours time with checking everything, removing, and install, and now gas and driving time, then having to put together a bunch of blades, then hang the new fan. Lowes gave me my money back, and I went to get a replacement fan. No more fans like it. There were cheaper ones, but the blades were like the one I originally took down. The only ones that matched, were $19.00 more. I assumed Lowes would give me that fan as a up grade for the same price. Manager said sorry but no. Were standing in check out with a bathroom celling fan, and a light globe we liked for another project. We took our money and left the other items with the cashier. Not long ago we bought out stainless side by side form Lowes and our new dish washer as well. To just be told no, was a slap in the face, I assure you, no one from our family will bother stopping there again. sorry this is so long but It's late and I'm still pissed off
Sincerely
Christopher and Britney Peets
effectou812@yahoo.com

20

I AM WRITING THIS COMPLAINT DUE TO THE UNACCEPTABLE SITUATION MY 84 YEAR OLD AUNT IN MOBILE, ALABAMA (MRS. MONA PORTER) HAS GONE THROUGH.
ON THE OTHER HAND I LIVE IN ARIZONA AND I AM IN CONTACT WITH HER ON A REGULAR BASIS. HER WATER HEATER QUIT WORKNG BEFORE CHRISTMAS. SHE WENT TO YOUR MOBILE, ALABAMA STORE TO BEGIN THE PROCESS THAT LOWES HAS IN PLACE; WHICH I FIND TOTALLY UNACCEPTABLE. HAVING A CONTRACTOR COME OUT TO MEASURE THE HEATER, THEN GO BACK TO LOWES AND GIVE THEM THE WORKSHEET THAT THE CONTRACTED PLUMBER GAVE TO HER. PAY LOWES AND THEN SIT AND WAIT AGAIN. WHEN THE MAN CAME THIS PAST SATURDAY AND INSTALLED IT HE NEVER WAITED TO SEE IF IT WAS BEGINNNG TO WORK. HE LEFT SAYING THAT SHE SHOULD HAVE HOT WATER IN ABOUT 3 HOURS. WELL THAT DIDN'T HAPPEN. IT DIDN'T WORK.IT NEVER GOT HOT.

SHE WANT BACK TO LOWES THIS PAST WEEKEND AND WAS TOLD THAT THERE WERE NO MANAGEMENT IN THE STORE ON WEEKENDS. SO SHE WENT HOME AND CALLED YOUR CORPORATE OFFICE AND SPOKE WITH A LADY NAMED MERCEDES. SHE STATED THAT A REPAIR MAN WOULD BE AT HER HOME TODAY BY 11:00 AM. HE CAME AND SAID IT WASN'T THE HEATER THAT IT WAS AN ELECTRICAL ISSUE; HE THAT HE ISN'T AN ELECTRICIAN AND LEFT.
KEEP IN MIND THIS UNACCEPTABLE RUN AROUND IS BEING DONE TO AN 84 YEAR OLD WOMAN HAS BEEN WITHOUT HOT WATER GOING ON THREE (3) WEEKS.

POINT-IN-CASE HAD THE FIRST PLUMBER THAT CAME OUT HAD WAITED TO MAKE SURE THE HEATER WAS WORKING ALL OF THE CONFUSION AND FRUSTRATION SHE HAS BEEN THROUGH COULD HAVE BEEN AVOIDED. TODAY SHE CALLED YOUR CORPORATE OFFICE AND SPOKE WITH MERCEDES AND SHE SAID IF THE WATER HEATER THAT WAS EXCHANGED OUT THIS PAST SATURDAY HADN'T BEEN DESTROYED THEY COULD HAVE COME AND EXCHANGE IT AND PUT THE OLD ONE BACK IN AND TAKE THE ONE THAT WAS INSTALLED. BUT NO, THIS IS JUST MONDAY AND SHE WAS TOLD THAT THE WATER HEATER THAT WAS REMOVED THIS PAST SATURDAY HAD BEEN DESTROYED. WHICH WE DON'T BELIEVE.

SO NEARLY $800.00 LATER SHE SITS ALONE WITH NOT HOT WATER...

WHEN MY AUNT TOLD ME THAT SHE HAD CONTACTED LOWES TO START THE PROCESS I TOLD HER I HOPE THEIR SERVICE IS BETTER THEN THE LOWES IN BULLHEAD, AZ. THIS PAST SUMMER MY HUSBAND OPENED AN $8000.00 LOWES CREDIT CARD.THE FIRST TIME HE WENT TO USE IT HE COULD NOT GET ANYONE TO HELP HIM. HE RETURNED HOME AND CANCALLED THE CARD. WE ACTUALLY GO BY LOWES TO HOME DEPOT NOW WHEN WE ARE IN NEED OF MATERIALS. WE WILL NEVER SHOP LOWES AGAIN. THIS IS AFTER PRIOR YEARS OF HAVNG PURCHASED FOR (4) MAJOR APPLIANCES FROM LOWES: STOVE, MIRCOWAVE, DISHWASHER AND REFRIGERATOR. OH YES, AND TWO WATER HEATERS THAT MY HUSBAND INSTALLED...

SO I'M NOT SURPRISED! MY HOPE WAS THAT SHE WOULD HAVE RECIEVED SUPERIOR CUSTOMER SERVICE. WHAT SHE RECEIVED WAS A TOTAL DISREGARD FOR HER SITUATION. A TOTAL DISREGARD FOR THIS SWEET 84 YEAR OLD WOMAN...

SO LOWES HAS MADE A NAME FOR THEMSELVES. IT IS ONE OF NO CUSTOMER SERVICE. IT IS ONE OF MAKING A "BUCK" AND TO HELL WITH THE CUSTOMER...

IT SEEMS THAT LOWES OWES MRS. PORTER SOME TYPE OF CONSIDRATION GIVEN THIS TOTALLY UNACCEPTABLE SITUATION.

I/WE APPRECIATE YOUR REVIEW AND REPLY TO THE EVENT THAT LEAD UP TO THIS MESSAGE...

20

I have a kobalt 80volt chainsaw with a 5 year warranty that had a broken washer on the chain sprocket and called kobalt about it and was told since that part was not listed anymore to take it back to Lowes for a replacement. We drove the 30 miles one way to lowes and of course took everything that came with it and was told they would not replace it because it was bought a little over 2 years ago but has a five year warranty and we were told by Kobalt to return it for a replacement then why would they not just replace it. The manager sent word to the return desk he or she would be glad to sell us another one. Is it your policy to not stand behind a products warranty? Or was it just that the store did not want to deal with it. Please respond to this email so I can decide weather to voice my opinion of Lowes on social media. I have been a good customer for many years and loyal to Lowes over home depot but if I hear nothing from this I may have to start doing business with Home Depot. Below is my name and address.
Garry Dickey
197 Bingham Rd
Madisonville Tn. 37354

ps the store was Athens, Tn. 37303

20

I was unable to bring back Christmas lights that did not work until a few days after Christmas. This would have been the 3rd time I had to take lights back as they would not work after a few days. I was told that they couldn't take them back after the 25th of Dec. I could not believe that. The clerk said that there was a sign up. I never saw any sign stating that and that is not what the receipt says. The clerk was very nice about it as it was not her fault. That is a ridiculous policy. It was not my fault the lights didn't work. I had only had them 2 weeks total and they didn't work before that time. I will no longer shop at Lowe's even though it's right down the street unless an emergency. I can certainly see why they are closing stores if this is the type of policy they have.

Unhappy customer

20

Dave <ncdave28570@yahoo.com>
To:investorrelations@Lowes.com

Jan 4 at 10:20 AM

UPDATE : TODAY is Sunday Jan 6, 2019'
Orig. delivery date was Dec. 27th, 2018' , we were given three dates for delivery. I have zero toleration for missed delivery appointment times, and yes I have been a customer for well over 30 years at your establishment and you can bet i'm giving your place lots of P.R., At this point i would normally tell you to remove my Lowes account, but surely the other lowes, other than Morehead Lowes could not be as bad. The present order is just $700 plus. If this store #0622 Morehead city manager was on my staff he would be on the express road out of the organization , to who ever could tolerate this individual, it might sound harsh, but just think, we have three days of waiting for your misdeeds, time we will never recover in life, hope you fare better than what i have in mind.

ve <ncdave28570@yahoo.com>

To Lowe's Companies Inc. Dec 30 at 5:52 PM

Hello :

Hi David Tipton here, and yes this is not a congratulations letter, On 12/22 Sat. we placed our wood delivery order, and was told it would be delivered on Thur 12/27,

On Thur after waiting all day, No delivery, no incoming phone call from Lowes , wife called and was told they were running late , will deliver on Friday 12/28,

On Friday 12/28 , waiting again, No delivery and No incoming call from Lowes, wife called

On Saturday 12/29 waiting all day again, Nothing at all

On Sunday , Nothing, and it is now dark out. Let me ask You , do you think there is a management problem at this store #0619, Morehead City, NC.

It appears I have had my time wasted from 12/27/018' to now 1/7/019'.

Just for info sake, Our building history, has been with Lowe's Corp for over 30 years. Our 3400 s.q. house was built by us, from your Lowe's contractor dept. in Jacksonville. In the 90's, re up-graded in 016' & 017' and yes we are talking many thousands , yes, you can pull up our history from the 80's to present . Also to add to this enlightening story, we had a friend fly into town, to help me re-build our arbor project this week end,( at present I am 72, and help is a necessity at certain times) and yes, he is now back on the plane to his home. I do not enjoy writing this letter,, but I felt it was necessary to notify anyone in Top management, to stop this from happening to someone else. At present, it is time to end our customer delivery relationship, (forever) , (when ever) this last wood load arrives, except, for store carry out we can make do with Guy C Lee Lumber maybe we will meet new delivery friends that can be counted on to deliver when they say they will.

Hope this helps some one, or mgt. or the new CEO's info data base

Thank you for your time (at least you didn't get your time wasted for one week) or more yet to come

David L. Tipton

It has now been over a week , Jan. 4th, 2019 (Nothing- , does anyone run this #0619 store)

20

Hello. My husband and I are currently renovating our kitchen. We are loyal Lowes customers and have recently spent over $4000.00 there. On the bottom of one of our receipts was a spend $50 get $10 off coupon. So on one of our frequent trips there we decided to redeem it. At first it would not go through even though we were spending over $300.00. So the cashier had someone over ride it and she said we were all set. Once outside I checked my receipt and the $10 had not come off. My husband was upset so went back in and the same woman who overrode it in the first place said "oh yea, that won't work because you used your Lowes charge card. First, why weren't we told this at the beginning of the transaction and second, the store would actually try to discourage people from using their card? We easily could have used another card. This makes no sense to us. Just had to let you know we were disappointed and frustated. Thank you. Diane Parris

20

After just last month paying off a $16,000
Promotional within the 18 month period for flooring and other items , I went to my Lowe’s in Kingston NY to buy shelving and a floor covering pad etc.
when I was checking out I noticed the price of the rug/pad the cashier rang up was different than the price shown where the item was on the shelf . I mentioned it to her and her response was that “I need to go back and take a picture of the price
And come back and show it to her” ???
Really??? Me the customer needs to do this?? Meantime I have this huge cart with a heavy shelf unit on it. What is happening to customer service. ?
And then she hands me the receipt and asked me to fill out a survey??
I have spent over $24,000 . Dollars in Lowe’s in the past 18 months on my new home build. I’m questioning myself if I’m ever coming back to this store.

My transaction # 34250232 on 12-19-18

20

After just last month paying off a $16,000
Promotional within the 18 month period for flooring and other items , I went to my Lowe’s in Kingston NY to buy shelving and a floor covering pad etc.
when I was checking out I noticed the price of the rug/pad the cashier rang up was different than the price shown where the item was on the shelf . I mentioned it to her and her response was that “I need to go back and take a picture of the price
And come back and show it to her” ???
Really??? Me the customer needs to do this?? Meantime I have this huge cart with a heavy shelf unit on it. What is happening to customer service. ?
And then she hands me the receipt and asked me to fill out a survey??
I have spent over $24,000 . Dollars in Lowe’s in the past 18 months on my new home build. I’m questioning myself if I’m ever coming back to this store.

My transaction # 34250232 on 12-19-18

20

Sought to purchase a ceiling fixture at West Windsor, NJ store on 10/22/2018 at about 5:30 PM. Located one we wanted to purchase and with an installation contract. No one in electrical department or apparently anywhere else in the store. Found an associate finally in another department. He was very polite but said he did not know how to write up a sale with installation. After about 10 minutes he returned with another associate who claimed to know how to do it. She filled out papers and we finally checked out of the store an hour after we entered. We waited about 3 weeks to hear from the electrician. Upon investigation discovered associate had written wrong phone number on order for contractor. He showed up a week or so later, did some measurements, and promised a prompt return. A couple of weeks later 2 supposed electricians showed up and partially installed the fixture. They said the box showed evidence of having been opened and was missing some needed parts. They left the partial installation on a 12 foot ceiling, with parts scattered throughout the house, and took the box which they destroyed. After waiting again, we gave up and returned to the store on 12/14/2018 to seek a refund. The refund person did not want to issue a refund until we furnished the box and all the parts. After debating for 30 minutes, we finally got our refund. I have been a small shareholder in Lowe's for many years and a shopper at other Lowe's stores. I know this is not the way Lowe's wants customers treated!

20

I went to Lowe's in Martinsburg, WV on 12-12-2018 an ordered a pressure tank. I have called when I was told it would be delivered to my home an they knew nothing. I went in an still nobody knew anything an no managers would talk to me. I went back on 12-27-2018 an still nothing. An a customer service lady called for the managers Crystal & Max an both refused to come talk to me. Finally I was told that the manager Crystal said nothing she can do an can't refund me. Well thank goodness their was a very nice older lady that understood an refunded an I still reordered it again. An it was suppose to be there no later than 1-3-2019. I went in on the 2nd an Maggie helped me an really looked for it. Than said it would be in on tomorrow which was the 3rd. I called an nothing again. I called again today 1-4-2019. An I was told might be in on the 7th. I never had such bad service. This has been a really big inconvenience and stressful time. I would be so thankful if I could please get some information an discount for all this. My number 304-261-0431

20

Went to lowe;s today never in my life have I seen employees so rude and disrespect, every one I ask for help said that is not my department so I ask can you call some one over here that works in this department, as I still wait I said to the cashier is anyone working today, she replied I will try to call some one for you,wellAnd here it was thinking first time in lowe;s as I was still waiting did not still get any help so sad I had to leave and go to home depo.. VERY BAD EXPERINCE.

20

Today I went to the Lowes store located at Orange Park, Florida.
I have a home project to be completed. I went to the contractor counter and greeted your service rep with "Good Morning, Happy New Year" She responded with a similar greeting. I started to asks the location of foundation blocks. She then stop me cold and responded "You need to talk to him" and walked off. saying something under her breath.The individual she pointed to, was named Joe. He had a disappointing look on his face with the handling of my question. Joe did assist me with my question.
After thinking more on the customer service from her. I decided to take my business to Home Depot. I did not look for her name tag, but I am sure I will not use this store or any other location for sometime.
I have been a faithful customer with your organization for many years. If I can give a half star I would.
Very Disappointed Customer.

20

I just spent over 5 hours trying to try to purchase a new counter depth 17.5 Cu Ft Samsung Refrigerator from the Cagan Crossings Store in Clermont, Fl. There was no one I was able to contact there who knew what they were doing and could not get anyone, including the operator to answer the phones when I retried to contact them the Appliance Department, I ordered the new Fridge online (because the lady at the store told me I could not order my Fridge by phone), got a confirmation and order number via email. Today the lady from that department called and said she was going to cancel my order because she only had the floor model left and could not sell me that one. the phone call dropped and there was no answer when I tried to call back several times. I then called the Haines City store and was able to contact a Man named Mitch at the Professional Services Dept. He was helpful and went back to the storage area himself to verify that there was one in stock at that store. He called me back and said he had one for me and told me I should call and cancel my order with the other store first before buying that one he had in stock.
I then attempted to contact the Cagan Crossing store again that proved to be another hour of time before. finally reached customer service and a man there cancelled the other order for me,
I I then got hold of Nevile who worked in Mitch's Department, in the Haines City store. and even though he didn't work in the Appliance Dept helped me reorder the Fridge he had in stock and then said he was going back and put a sold and will pick u tag on my new fridge and I could come get bit when I wanted to. He then manually sent me a copy of the invoice to my email confirming the sale. He is a cfedit to you operations. As for the Cagan Crossing store, I will never shop there again, They are ill trained, are destroying your customer relations and obviously too lZY TO EVEN ANSWER THE PHONES! Respectfully, John Ball 804 694-6899

20

Went to the store to buy installation for our house. My wife went and starting talking to a customer service person there named bob in ref. the best to get for between 2x4's. The person was not very nice at all. Very rude and condescending. I can see why Menards next door is doing so well. I wanted to leave but my wife said "lets go thru with the purchase". So we did. This took place on December 29th in the morning.

20

We bought a dishwasher last Dec.. We just found out that's when warranty started,it wasn't delivered until Jan. 2018. The Kitchen aid washer has a problem and Kitchen Aid will not cover unless we can prove deliver date. I called lowes and they couldn't find delivery date in your records.Your system only works to find delivery date by knowing the Date it was delivered. Customer service has to go over day by day with your name to find day. The store in St.Augustine only keeps records for 6 months of delivery. Because of this Kitchen Aid service is $ 98.00 plus parts since I can't prove a deliver date that started Warranty. We have spent a lot money at Lowes , customer service should be much better, that is why we stopped buying at Home Depot. With all the new computer stuff you records should be Better and easier to find answers for a good customer.
Thank You
Charles W Harvey IV

20

Loaded cart full of lumber, was told your saw has been broken for some weeks now, I needed few pieces cut to size, left cart in isle went to home depot, their saw works. lowes Sanford nc please fix your saw.

20

Bought a refrigerator from store. Item that was delivered has broken pieces in it. Pieces were returned to store for replacement. while at store, we came to realize that we recieved the "floor model" of the unit after paying for a "new" unit. Store verified the erroneous transaction and offered me price reduction. I accepted the reduction, but that does not excuse the fraudulent activity.

20

I had a family member perform a return without a receipt due to my hospitalization. Upon my release I went to use the card the return had been filed on and I was refused to make the purchase of my desire. The clerk tried to explain the policy and I rebutted the effort The issue is the person that did the return is now passed away. I enjoy business with Lowe's > I am sure this is not the only event that someone may experience in reference to this policy.

20

On 12/21/2018 I purchased a Samsung Duo range from your Lehighton Pa. store. I cant say enough about your sales woman. She was very helpful. The range was in stock so I took the range with me, no delivery. I asked the sales woman what to do with the old range and she instructed me to leave it in the rear by their trailer where other discarded appliances are. So I went home, installed the new range and then discarded the old range as I was instructed. after unloading the old range I had some dirt on my hands so I washed them off with some bottled water that I had in the truck. Then I heard something, turned around and here comes a woman from your storage area yelling at me telling me that I need to pay for that. I told her I that I purchased a new one and was only doing what I was instructed. She was very rude and had an attitude. Then she accused me of Peeing on her concrete and that they had cameras. Not sure but when she saw me washing my hands she must have thought I was doing something else. I shop there often and no customer deserves to be treated like that. I was so upset that I went back and complained about this woman to the store customer service. I paid a lot for the new range and would have had no problem paying another 25 dollars to discard the old one. This confrontation with this employee has left me very upset and will not shop there again as long as this woman works there. Thomas Navatier

20

Ordered appliances in October and they still have not been installed! This has been a nightmare!

20

Purchased carpet at Lowe’s,Abercorn st. Savannah, Georgia September 28 2018. Installed on 8 November 20181 of 2 bedrooms did not have enough carpet. I told measuring man that I would pay extra not to have a seam in hallway. On 14 November 2018 installers came with wrong color. 30 November 2018 installed 2nd room of carpet. I asked installer about thresholds and he said he did not have them. Came back on 19 November with dark material when I told meaure Man man I wanted same light color as old ones. Other big problem....carpet cut short by this installer, even though I informed him that I ordered thresholds to be installed. I was told that someone from Keller installers would call to come and check on this! I have corporate offices to no avail. My next step is the consumer help line at a Savannah TV station after Christmas holiday. BTW I lived with the contents of the room in my bathroom, dining room and living room for over 3 week! I have purchased many appliances and fixtures and installations from this location with out a problem. This treatment is shameful

20

I placed a large order for windows in April 2017 (costing over $21,000.00). I was told the installation would be in June. Over the past 6 months, there have been numerous delays and problems. There are still 5 windows and a sliding door that are not installed. These were scheduled for install on Dec. 21st. I just received a call from Lowes stating that these would not be installed until Jan. 15th. I have scheduled vacations/ and work around this project! This is the worse purchase I have ever made. I have not been offered any type of compensation for this inconvenience- I was billed for the entire project in April- yet Lowes has failed to complete this project within a reasonable time. This is very poor customer service and unacceptable.

20

My G E dishwasher, purchased about two yrs. ago with a three yr. extended warranty plan, has stopped working. I caledl lowe's for warranty service. They were helpful and set up an appointment with C & E appliance service, out of Conn., about 80 miles away. After waiting about 10 days for the service rep,, he was a no call, no show. C & E appliance service does not answer their phone and thus far has not returned my call, after leaving a message with them. I have since read many reviews on this service company and the reviews are generally horrible. Now the holidays are upon us and our dishwasher will sit idly by, because the company that you contracted with for service repairs is worthless. Therefore my extended warranty, that I paid good money for, must also be worthless!! If C & E appliance service is my only option thru lowes extended service plan, then please refund the fees that I paid on my three appliances / three yr. service plan and I will find a more reputable appliance service co.

20

Having our kitchen remodeled. Have had numerous problems and the biggest issue is NO ONE returns phone calls. Wrong size cabinets were ordered for the island setting the project back 4 weeks. Project was paid in full at the end of May, did not start until September 10th. The back splash was installed incorrectly with the wrong pattern. Contractor was given wrong plans. Still waiting 3 weeks later to have back splash fixed and NO ONE has contacted us. Incorrect spice rack was ordered, still waiting for correct ones to be delivered, 3 weeks later. Still waiting for additional hardware for cabinets, 3 weeks later. We are now over 3 months since the project started and still not finished.

We used the store in Hackettstown, NJ. Lowe's employees assigned to the project NEVER get back to us. Very poor customer service considering the cost of the project plus we purchased all new appliances from Lowe's.

20

I purchased and paid for in full a new Pella garage door at store # 1176 in Decatur AL on the 23rd of October 2018, Project #559933343. I was told there would be a considerable wait and agreed it was necessary. My local Lowe's called me early in December and said my door would be in on the 14th and they would call me on the 17th or 18th to arrange for the installation.I haven't gotten any calls and when I call the store (256-301-0652) I either do not get ANY answer, or my call is diverted to another number that never answers. After a very long wait while the phone just rings and rings. I get cut off and a busy signal ensues.
I would really like to talk to anyone in installation services about scheduling the installation so I can be available when they arrive.
I realize it is the Christmas season and everyone is busy, but can't someone, anyone, at least answer the phone?
Jack White
256-350-8072

20

I moved to Tifton so I could shop locally and our local Lowe's has the worst service in tools. I tried to buy a tool box for my husband. Had to go to the store twice and took 2 hours to find out they could not even find merchandise I wanted. It said they had 3 in computer but no one could find in store. Finally went out of town to get my gift. The employees were terrible.

20

Still waiting on delivery ordered three weeks ago. Store can tell me nothing. No calls, no communication at all.

20

In November 10,2018. We purchase a washer and dryer and two pedestals. The sales lady told us that the delivery would be on November 26. It didn’t come in. I called Lowes . The sales lady told that it hadn’t came in. She told that the washer and dryer were on back order. Then I got a call from a delivery man, he said they would deliver the washer and dryer on tuesday Dec2. We waited for them and they never came. I called the manager. He gave me the round around. I called the next day. I talk to a manager, he said that he had the appliance there. They deliver them Friday. Now we are still waiting for the two pedestals. I went to Lowes and talk to a manager. He told that the pedestals were on back order.Today is December 16. We still are waiting. We paying for 2 pedestals that we don’t have. This my trans# 14886664. We needs answers. When are we supposed to get this pedestals. This is the Lowes Home Center address where we purchased the appliances. 7843IH 35S. Phone#210-334-3150. Thank You
Mr. Gilbert DeLeon

20

On 12/15/2018 I was expecting a delivery for a stove microwave, dishwasher and refrigerator. Delivery was 11 am to 1pm. at 115 pm called Lowes in denton tx asking where my items were. manager said he would call.. I called back 15 minutes later, manager said what they haven't called you (NO) manager- let me call them. 20 minutes later I get a call from driver Zackery he said we are on Coronado, krum. he said will be there soon, I gave the cross streets to my home and stated in denton. well I look up Coronado in Krum. No such street. I spoke to Zackery again and ask where and when are you coming. he stated we are in valley view. I said what.. you said you were on your way to my house. I spoke to another manager from lowes since the previous manager went home. she said that they left a ticket saying they missed me on Coronado street in denton tx. how could that be since I gave them the cross street and they had the address to my house because I told the first manager the delivery address 3001 Weston dr. that ticket was before 1 pm drop off. they later said they were never on coronado st in denton. when I first made the order for the 4- appliances' the seller asked if I wanted the items set up. I asked don't they set them up? he said well for them to set them up you must purchase the hardware. I said ok go for it, throw them in. when the delivery guy brought the items he wanted me to sign off. I asked aren't you going to install the appliances. he said no that it stated I did not want anything installed. again I said "what" by this time I was very mad. not only did the items arrived at around 430 pm (arrival time 11 am to 1pm) the contractor sat there doing nothing for almost 3 hours. they were installing the floors in the house. They lied about not being in denton, saying that they were in krum. (when the, we missed you ticket was in denton Coronado st, I contacted the person that lives there and yes I have pictures of the note and the dings) to not setting up my appliances. To finally dinging the refrigerator 3-times and the stove (corner glass part) I usually have good services with your company but this was the worse and no one was calling me back to talk to me. they can't say they had the old number because I gave the number to the sales person the to the delivery person because Zackery called me back finally. I am so upset that no one talk to each other leaving the customer hanging... Yes I'm very very very upset. but no one called back at all

20

My husband and I were in search of a double wall oven and cooktop for our kitchen. We went to our neighborhood store in Frederick, MD, over the Veterans day weekend promotion. We had to schedule a contractor to come out to do measurements. The contractor came to our home on Tuesday,Nov 20th, 10 days past our store visit. The gentleman advised that as long as the appliances are available they would be installed by Dec 18th, since one of their team members were going on vacation out of the country until the end of January. He also advised that we should hear from Lowes with their costs and recommendations by that Friday. That Lowes would have the info by Friday morning. As.per my experience with this store, we of course heard nothing! Sunday, Nov 25th my husband and I went to the store to inquire as to whether the detail info was received. The salesman popped open his drawer and there it was, no one bothered to notify us. We paid $70 to have this completed and they didn't offer the customer service that we should have received, nor did they apologize for their lack of customer service. At this time, we placed our order for the two appliances. I advised the salesman of the contractor time crunch prior to ordering. As he was inputting the wall oven, he stated that's good. Then he imputed the cooktop and hesitated , turned to us and said, it appears that we won't be able to get this item until Dec 10th. I asked if this would be enough time for the contractor to do the install, it should was his response. So we continued on with the order.
On Dec 9th my husband, happened to be in the store and stopped by the service desk to inquire about the status of our order. The woman at the desk looked up the info and told my husband it was coming in tomorrow Dec 10th as scheduled. Again, no customer service, i called the store on Tuesday the 11th to see the status. I spoke to a very snippy, inpatient salesperson who looked up the info and told me that the items were sitting in their DC and would not arrive until the 18th, no apology offered, just a sarcastic nothing we can do about it. I tried to explain to him that this was ridiculous, he talked over me until I asked him to stop talking and listen to me! I explained that these appliances will not be able to be installed until the end of January or early February due to the contractor going out if town. This was unacceptable since we started this in early November. He stated if the installer can't get to you, its not our fault. I told him had i known how,I would be treated I wouldn't have placed the order with Lowes that I am considering canceling. He said well then cancel!
After thinking about the total lack of customer service I received moonTuesday morrning, on Tuesday evening I called the supervisor and explained my dilemma. He looked into the contractor info and also advised that both appliances were on the truck to be delivered on Thursday. He also told me to check in with him the next night,that he would make a note to himself to update me if there were any changes! Guess what! Haven't heard a word since. I called him the next evening, he was out on break, I left a message for him to return my call. He did not! I spoke to someone else who looked up the info and was told the cooktop was in the store but the wall oven was on the truck for a delivery on Friday,Dec 14th.
Last night I had to call yet again to check the status and spoke to the first person who actually tried to help and was very conscientious about customer service! Her name is Brenda!
I explained my situation to her and my dissatisfaction with the way I was being treated as a customer. She looked into everything and contacted your CPO department as well to see about the install,since obviously the current contractor won't be able to do it in a timely manner. Brenda found out that the wall oven was still sitting in North Carolina stuck because of the recent snowfall and that at the earliest it would arrive on Dec 20th. She also advised that upon speaking with your CPO that I would have to wait for the current contractor to return because they completed the detail and no one else would work with another company's measurements.
Bottom line, I sit here in limbo! This is completely horrible customer service! The time to deliver my order, ridiculous, especially since I was never advised the oven would be a problem! After all the time, it will have taken over two almost three months to have these appliances!
Good customer service would have been the salesperson who probably earned a commission, or even the department supervisor,who promised he would take the time to watch and advise me, call me to give me the info that the wall oven was not expected until Dec 20th! I am the customer and should not have to continue to do the legwork!
The next thing that is upsetting to me is deal to receive the discount for using my Lowes card, I need to pay the charges for these items by December 20th otherwise I will not get the discount and will have to pay interest! So, now I am expected to pay for items, that I do not have, not sure when or if will receive them, or if they are installed correctly or even work properly! Tell me when us the last time you paid for something that you didn't receive or know for sure if you are going to receive!

20

Why should it take 21/2 months to get a new appliance from lowe's and they promise you a delivery date. Then they keep on changing it and saying it is in the warehouse and it will be delivered on a certain date. Then they call and say it's not here yet and we need to change the delivery date. I think they tell you what you want to here and promise you a lot of BS.
The holidays are here and I'm stuck without my frige and alot of lies from Lowe's

20

My daughter ordered new appliances for us for Christmas. We were told to have every appliance out of kitchen. Thursday, Dec. 6th they were taken out. New appliances tom be delivered Dec. 11th. Daughter was notified that they could not deliver until Dec. 18th. She called and talked to a lady who said she would call her back in 15 minutes......it has been 7 days and that 15 minutes has not come yet...we are having cabinets and counter tops installed and they wanted appliances in before they started! The way it stands now...Lowe's is saying they can not be delivered until the 18th. We have been without oven and cook top stove, dish washer, range hood, will be 14 days and we are two senior citizens...Sandwiches have been a little to much! Is this the way to treat customers especially since everything has been paid for? Poor customer service when the lady said she would call back in 15 minutes! Lowe's were to install appliances when they were delivered....is this going to be a problem too! They have been paid to pick up appliances also! Is this going to be a problem too!

60

the last three trips to my local lowes store in alliance ohio were very disaspointing

20

I truly dislike Lowe's for many reasons such as being profiled having my bags checked at the door after I paid for my items been harassed by employees been made fun of my employees for what I was wearing but that's not what I'm complaining about this time. My complaint is that my debit card does not work at any Lowe's anywhere in my state of Colorado but for some reason I have never had another problem anywhere else with the same exact card it's really a nuisance when you're a contractor and you have to either remember to stop by an ATM to draw out cash before going to the store or finding a Home Depot close by. But in all honesty I would much rather go to Home Depot. I never would a Lowes

20

Hello Please I would like to let you know in the last two months I have purchased a washer, dryer , and stove for my house in Idaho , and a refrigerator, and stove for my house in San Jose. Stove Order number 361491733. Recently your delivery service made a delivery to my house in San Jose. They were supposed to deliver 12/12 between 2:30 pm and 6:pm, so I made arrangements for my daughter to be at the house, the delivery service called at 11:56 am and told me they were done early and coming over, I informed them that I did not have anyone at the house and they said they would have to come at another time, I called a friend and he said he would come, so I called them back and told them he would be there in 20 minutes. The driver stated he had one drop off and then would come to my house to deliver the stove. Two hours later I called and he said he forgot and his shift was over. My friend left, then he called me back and said my house was on his way back and he would come by. By this time I did not have anyone at the house and he dropped the stove off in my front yard and ruined part of my new lawn. The stove was supposed to be installed and the old one was suppose to be removed which did not happen. They are planning on coming back on Saturday the 15th to pick up the old stove, but I need them to take the new one into the house, unpack it, and install it. This was purchased online from store number 775 Ridder Park Dr, San Jose, CA 95131. Please review and advise.
Mind you I am on business travel in China and had to do this at 3:00 am to 4:00 am my time in china. Not very pleasant. Phone 408-314-1574

20

I went to Lowes to look for a Welder for a Christmas present for My Son and found one on the web site that I liked so on the 2 of December I paid almost $1000.00 the Welder and I was told it would be here December the 5th which was Great. I called on the 7 to check on it and was told it wasn't in. BUT they would call the supplier and find out when and get back to me. between then and now I was told there were six calls to Lowes but no return calls to me . Today December the 12 I talked to Carlee in customer care and She called back and said She called and Left a message and would send a follow up Email to them. She Called Back and said Bad News it is out of stock and wont be here until mid February. At least a reply. I called back to see if I could up Grade to a Larger Welder. Lowes doesn't want to help I was given the Phone number to the Company that Makes the Welder and told to call myself and cut Lowes out of the Middle . I used my Lowes Credit card to Purchase the welder and Have made one payment already and by the time the Welder Might get here I'll make two to three more payments on a Christmas Present I can't get. I Hope Home Depot has time for Me Tomorrow . No wonder everyone is shopping on Line and Not in Stores.

20

I purchased a Kobalt 1-1/2 PVC cutter several years ago with a lifetime warranty. I tried to replace it today at Lowes in Marion, OH., where I was told that the tool is no longer available and there was nothing they could do about it. Customer services suggested that I contact Kobalt directly. Tried that but now I find out that Kobalt is not a company, just a brand for Lowes. How can I get this replaced? The PVC cutter number is 361945. I was willing to take another cutter but they could not swap it out? The tip of the blade is broken. If you can send me another blade, I will fix it myself.

20

Zero stars for today. I am extremely upset with the customer service from two associates at the Lowe's Easton, Pa store. I was in the store an hour ago with my adult son to purchase an over the range microwave. Product # 848355. First off they did not have the item. We kindly asked if we could pay for it and pick up in another store. "Ron" the associate who works in appliance was rude and acted like he had no desire to help in any way. He reluctantly called the Phillipsburg store in NJ and was told they had one left. We agreed to pay and pick up in that store but then he told me his computer was "slow", and I had to go up to customer service to do the transaction. Hannah who was also not helpful, acted like she did not know how to do her job nor did she want to. She was able to pull up my temporary credit card, but then said we had to go all the way back to the store to purchase with "Ron" who now had other customers. After a wait, he rolled his eyes at us and started the transaction to purchase, then stopped and said "nope you're going to have to purchase in store" stating that he did not have all my credit information and he could he call the Phillipsburg store to ask them to hold the item. I feel he was discriminating against us because we our of ethnic background and/ or that we are military veterans. His rudeness is unacceptable. He made sure that we were not going to be able to purchase this fairly simple item. I shop at Lowe's often due to the fact that I have recently purchased a home and two of my sons also have purchased a home this year which I have been helping them with items. Both my son and I went to this Lowes over our lunch break and it turned out to be a giant waste of time. More importantly we left the store feeling discriminated against. Is this the type of people Lowe's employees? Sad. I'm embarrassed that I am a " My Lowe's member. Doubt I will be back for a very long time,if ever!

60

Good morning,

Up to now I have been completely satisfied with the customer service and products I have gotten from Lowes however a recent problem has popped up that if not resolved to my satisfaction will create bad will to the point I may never shop at Lowes again.

I contracted with Lowes store #0655 to install full face overlay kitchen and bath cabinets along with quarts counter tops. The sales rep Christopher Huling assured me that since they were measuring for the cabinets they would be responsible for any problems that would arise. There have been several cabinet sizing issues that arose and Lowes has corrected them however one still remains to be resolved. The 36” cabinet above the fridge is going to require a 3 inch spacer which is far too much and will be an eye sore and evidence the cabinets were just thrown on the wall. Conversation with Mr. Huling conveyed this was done because it was a full face overlay. If this is indeed a true statement then I contend Lowes should have ordered and installed a 39” cabinet and installed a spacer of a more reasonable size, perhaps .5 to .75 inches. This would have been easy enough to do since the end of the cabinets do not butt up to a wall. I have requested for the 36” to be replaced with the 39” and the cabinet installer stated there was enough room to install the 39” however the manager at store 0655 has refused my request. In addition Dustin who was assigned to keep me updated on my installation has also refused my request.

I hired Lowes to do the installation for them to assume the responsibility and liability that the cabinets would be installed professionally and correctly however they are stating I would have to purchase the new cabinet at $244.34.

I have spent nearly $19,000 with Lowes in the last 2 years and Lowes has been my primary source for home improvement items. So I can't believe the Lowes manager would be willing to create a dissatisfied customer by refusing to replace a cabinet that only equates to 1.5% of my total spending with Lowes for the last 2 years. I have just recently purchased my house and I have plans that will include new flooring, windows and a patio in addition to other things. I have $2,000 worth of products (range, faucets, sinks etc) to be installed with the new kitchen that I haven’t even unpacked yet and I am giving serious consideration to having them returned and purchase replacement/new products elsewhere.

Please understand my issue does not lie with Christopher, Dustin or the cabinet installers and they have been very courteous and pleasant to deal with but solely with the denial of the one cabinet issue that currently is being discussed. And as I stated above, that cabinet replacement represents less than two percent of my total purchases in the last 2 years so I am at a loss as to the reasoning behind the decision.

Please be kind enough to reach out and give me a quick response. Your attention to this matter is greatly appreciated.

20

I called your store on Chandler Blvd in Chandler to check and see if you had a certain item. I was transferred to the plumbing department and was told to hold. I was on hold for 12 minutes. I hung up because I thought he forgot about me and he did not come back in between. I had to keep checking to see if he hung up on me because there is no hold music or any type of recording letting me know that i was still on the line. I called back a second time and was hung up on before i could finish my sentence, asking for plumbing. I called back again, to ask for plumbing. i was put on hold for 5 minutes, and the phone must have rang again on her end, i asked for plumbing again and was hung up on. I called to speak with the store manager. After holding for 10 minutes, i was told that they did not know where the store manager was as they were not picking up. They asked if they could transfer me to one of the assistant managers. I said yes. The phone rang and one of the regular representatives picked up. I think they transferred me to the wrong desk/department. I asked if he was an assistant manager and he said he would transfer me to one. This is very disappointing and frustrating trying to speak to someone to assist me on an item and being hung up on several times. Extremely poor customer service.

60

Good morning,

Up to now I have been completely satisfied with the customer service and products I have gotten from Lowes however a recent problem has popped up that if not resolved to my satisfaction will create bad will to the point I may never shop at Lowes again.

I contracted with Lowes store #0655 to install full face overlay kitchen and bath cabinets along with quarts counter tops. The sales rep Christopher Huling assured me that since they were measuring for the cabinets they would be responsible for any problems that would arise. There have been several cabinet sizing issues that arose and Lowes has corrected them however one still remains to be resolved. The 36” cabinet above the fridge is going to require a 3 inch spacer which in my opinion is far too much and will be an eye sore and evidence the cabinets were just thrown on the wall. Conversation with Mr. Huling conveyed this was done because it was a full face overlay. If this is indeed a true statement then I contend Lowes should have ordered and installed a 39” cabinet and installed a spacer of a more reasonable size, perhaps .5 to .75 inches. This would have been easy enough to do since the end of the cabinets do not butt up to a wall. I have requested for the 36” to be replaced with the 39” and the cabinet installer stated there was enough room to install the 39” however the manager at store 0655 has refused my request. In addition Dustin who was assigned to keep me updated on my installation has also refused my request.

I hired Lowes to do the installation for them to assume the responsibility and liability that the cabinets would be installed professionally and correctly however they are stating I would have to purchase the new cabinet at $244.34.

I have spent nearly $19,000 with Lowes in the last 2 years and Lowes has been my primary source for home improvement items. So I can't believe the Lowes manager would be willing to create a dissatisfied customer by refusing to replace a cabinet that only equates to 1.5% of my total spending with Lowes for the last 2 years. I have just recently purchased my house and I have plans that will include new flooring, windows and a patio in addition to other things. I have $2,000 worth of products (range, faucets, sinks etc) to be installed with the new kitchen that I haven’t even unpacked yet and I am giving serious consideration to having them returned and purchase replacement/new products elsewhere.

Please understand my issue does not lie with Christopher, Dustin or the cabinet installers and they have been very courteous and pleasant to deal with but solely with the denial of the one cabinet issue that currently is being discussed. And as I stated above, that cabinet replacement represents less than two percent of my total purchases in the last 2 years so I am at a loss as to the reasoning behind the decision.

Please be kind enough to reach out and give me a quick response. Your attention to this matter is greatly appreciated.

20

The lowes store in Longview wa. 98632 is in dire need of training. The employee in pluming did not know nor could he figure out how to order a faucet. The employee at the customer service desk did not know to do it either. My question is why don't they know how, secondly why is it that they hardly ever have anything what you want or need in the store, unstocked items, empty shelves, so why even shop at store anymore, why not just but online, its quick, easy and much less of a headache than shopping at lowes. Employess hang out in groups, if your having problems employees run in the other direction. If you are thinking of shutting down the stoire in longview just go ahead for it does not help me in anything I do or need. and the employees and contractors leave plenty to be desired, note back fence that was installed bad job done by lowes contractor. so I have stopped doing business there at this store in longview wa 98632, on Ocean beach. Just thought you would want to know why people are not shopping there, poor service so just as well to shut it down. I find myself shopping more online cause its easier and less stressful and they have what you need and want without the stress !!!!!!!!!!!!!

20

I have had nothing but trouble at the Longview wa lowes store, after 2 years I go back into the store shopping for a faucet- Pfister Clairmont Polished chrome 1 handle pull. Model number GT534-cmc, Item number 89238. The guy back in plumbing could not figure out how to bring it up or order it. The guy up at the customer service desk did not know how to order it either, so there is a severe learning and training problem at this store. Second question is are you going to shut this store down for it would be a great place to start cause they do not know how to do much nor do they carry what you want or need. Retail is going down hill fast in this part of the world. Nothing in stock, empty shelves and poor service. Online my friend . buy online who needs a store anyway !!!!!!!

20

What a waste of time Lowe’s executive resolution team is. Look this up, your contractors can do anything they want up to and including not doing anything right and you Marvin Ellison think it ok. What the heck, we got your money and we are not living with the sloppy conditions we left your kitchen in this year and through the holidays. I bet you we’re proud to serve thanksgiving dinner with your family in a kitchen that was fuctional. Who care about the little guy.

You should replace the cabinet, would have been done long before now but you continue to kick down the road now blaming the supplier. Do you not accept any responsibility? No since of urgency? No respect for you customer? Good Grief. I bet you won’t be sending a survey on the satisfaction of this project.

Hope you have a Marry Christmas. Speaking of Christmas, WWJD? Oh wait, he was a carpenter and would have done it right to begin with. You are really something else.

Thank you,

Joel Barkve
210-238-9219

On Dec 7, 2018, at 12:09 PM, <Exec.CustService@lowes.com> <Exec.CustService@lowes.com> wrote:

Good morning, Joel.

I wanted to let you know we are still waiting to hear back from the vendor on an ETA for your cabinet skins. I’ll keep checking on this and will let you know once I have an ETA. I’ll follow up with you no later than Friday, December 14, 2018.

If I can be of further assistance in the meantime, please do not hesitate to call me directly at (866) 284-8989 ext. 6587666. You can also respond to this email execustservice@lowes.com. You may also contact us by mailing your correspondence to Lowe’s Companies, Mail Code RSN6, 1605 Curtis Bridge Rd., Wilkesboro, North Carolina 28697.

Thank you,

Christopher

Lowe’s Executive Customer Relations

20

One month ago I purchased washer and dryer set three days ago I received email with delivery conformations and on day of delivery wait all day and later find my delivery change for other month. Two store managers hang up with me when i call to the store. NO customer service in this company. Never will buy anything from Lowe's.

20

I spent little over eight thousand dollars in September an Oct had extra floor tile insulation couple 1+6+10 oak boards forty dollars a peice nickel played tub spickets lost receipt they refuse to return the items even a gift card was going buy more stuff but I'll go to lezzers or ybc from now on lost my money there thanks hope the best to ya I'm spreading the word around I no lotcontractors

20

I placed an order with Lowes to have seamless gutters installed at my home. I signed a contract on October 23, 2018 and was told that the gutters would be installed in 2-3 weeks. The contractor canceled several times due to weather issues, which I understand. On December 6th, 2018, I received an invoice on my Lowes credit card which included the cost of the gutters in the amount of $1448.75. I called the Lowes Customer Service phone number (1 800 444-1408) and informed the Customer Service Representative that I received an invoice for services that were not rendered. The Customer Service Representative informed me that it would take 60 days to dispute the charge. I informed the Customer service Representative that I never received the gutters or the installation and that they should call to verify that they were not installed and remove the charge from my credit card. She again said that the charge would be disputed and would take up to 60 days.
I then called Lowes Customer Service and requested that my order #1534059 be canceled. I informed the Lowes Representative of the aforementioned and she put me hold for several minutes, came back on the phone and said I was being transferred to Roger at the Lowes in Edwardville PA. I had to leave a voice message for Roger to call me. To say that I am annoyed with Lowes for the handling of this matter is an understatement. A phone call to the Edwardsville PA Lowes to verify the work had not been done and the removal of the charge on my credit card should have been sufficient. I am not paying for a service that i never received.

20

Lowe’s Issue with new sliding glass door
- April 2018 – scheduled and had contractor come measure for door.
o He advised that Lowe’s would be calling to schedule installation

- August 2018 – a rep from Lowe’s called wanting to have us come in and select a door. We had forgotten we even had started the process.
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- August 18, 2018- we went to Lowe’s and selected our door and went step by step to order the door. Oscar was the employee assisting us. He called at least twice for assistance, other employees came and gave guesses as to how he should proceed. He was very personable and encouraging. When completing our paperwork he looked up the date for the door to be ready and it was 63 days lead time(October 21), with installation being no later than 11/1/18. He assured us it would NOT take that long- as we had already waited too long. Project#553719011. We then went to customer service and signed up for a Lowe's credit card.
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- When we hadn’t heard from anyone by October we went to our local store, and were advised the door would not be in stock until after October 25 and that Oscar no longer worked there.
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- October 25 we called again, and we were told it would not be there until November 1.
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- November 2 received call to schedule for November 14.
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- November 14 the installers arrived. Took out the old door before checking the new door, destroying it. They then had Dan come out and look and said , “We have good news and bad news, good news is the door fits, the bad news is it’s the wrong door.” They then called Lowe’s and were instructed to install the wrong door and that a new door would be ordered rush delivery.
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- December 4, Dan called Lowe’s and spoke with a manager named Brian who said the new door was not ordered rush and would not be available until Jan13. He said it was a popular door and was on back order. He indicated that corporate would not make any concessions until after the correct door was installed.
We now have a door that opens from the wrong side, confusing our old dog, and the outer part of door trim was not finished/sealed as the installer said he would be back in a couple weeks-and we can feel cold air all around the perimeter of the door. Our install will possibly be in mid-January in Northern Illinois...or maybe not, as I'm sure weather can be another delay. The holidays are just around the corner and we are SO FRUSTRATED!!

20

I ordered custom cabinets in November 2017. The original order had the incorrect measurements of cabinets to fit my kitchen. This error was discovered by me and my electrician. It was either the installer measured incorrectly, or the design agent copied down the wrong information. Either way after one year I still don't have cabinets installed.

Damaged merchandise and various other incidents too numerous to mention occurred. It took me eight months and contacting the Regional Installation Manager to get damaged cabinets removed from my home which took up my entire living room, dining room, and garage. This fiasco continues with the latest order damaged again, and critical cabinetry needed to begin the kitchen not in that shipment. We have no idea where these cabinets might be or if they were even ordered. Many other missing components including kick plate and filler pieces.

I have had enough. I have an appointment with the store manager on Wednesday. My plan is to have my money refunded and cabinets picked up. I know consider that this is personal abuse that we are experiencing.

40

On 12-3-18, made a purchase at the Longview, Texas Lowe's store. I gave the cashier a $20.00 coupon that I had received in the mail. She did not apply it to my purchase (which I discovered after returning home). I am very disappointed since she kept the coupon as I am 76 years old & on a fixed income.

20

Ordered $1500 worth of supplies to redo my mothers bathroom. Lowes gave me an delivery date of 2 Dec.2018 (sunday) They called that sunday wanting to reschedule for Monday 3 Dec. 2018. Well supplies have not been delivered as of the time of this complaint. Now they are asking to deliver on 4 Dec. So I have to push my contractor back a day. I spend a few thousands dollars at Lowes online and in house each year. this has been the worst service I have ever had. I have never experienced this from HomeDepot or Steins. This has been a frustrating experience, and the folks at the LOWES store in Sulphur, Louisiana are treating it like its really no big deal. The fact that someone had to take a vacation day to be there for the arrival of the supplies that have not made it to the address as of the time of this complaint at 4 pm EST 03 Dec. 2018. I did inform the manager that Stephen that I really didn't want to make this formal complaint, but if I don't make this complaint, the problem will not get resolved. If I could get this service a negative star I would, but they only allow 1 star rating. that's too high of rating at this point. Disappointed with the LOWES brand right now. I encourage

20

Our less then year old washer broke down friday... when we called to have someone come look at it Saturday (cause we bought the 3yr service plan ) they told us someone would be here monday between 9-12....after no one showed up and no call to inform us that it would acually be 3 or 4 more days till someone could come!

20

Contacted Lowes for service on LG washer on Saturday 11/29
Step up for service between 9-1pm
Monday morning comes around no call from service provider
contacted provider via phone
service provider stated rejected service contact since LG did not pay their bill
contacted Lowes advised would be another 3 to 4 days until they could arrange another provider to come out
so since LG will not pay their bills I am without of washer for a family of 6 for the next week
customers suffering at companies behalf or actions is that the normal process
also the lack of the contact from Lowes when the service contact was rejected
Just waiting for nothing since no tech was coming out and no knowledge of change is unacceptable.
4 hours lost from work waiting on Tech to show up when contact was rejected
4 hours now having to go out and do laundry
That is basically a day out of my life wasted since cannot find anyone to service my machine not including any additional trips needed to the laundry mat.

Not a Happy customer,
Bret Batchelder

20

the worst ordered fridge on 11 3 18 didn't get it until after thanksgiving it had an 8 inch gouge in it so I sent it back. then had to keep calling to find out when fridge would be replaced when I found out not until 1 5 19 I told them I wanted my money back I paid cash. when I picked up my refund I let the girl count out the money I trusted her my fault I left lowe's went right to home depot bought another fridge when I counted out the money I was 100 dollars sort I should have counted the money at lowe's but I took the person's word my mistake. but I will never set foot in an other lowe's store I am 70 years old and never had a problem with any one until I dealt with lowe's .beware of store at 15350hall road I was supposed to get back 1.429.94 I got back 1.329.94.

20

went to your store in7575 sw 90th street Ocala fl to buy a frig. got upto register to pay and get my 10% off they said my disabled photo id card from va I couldnt use I had to bring back my dd214 and register with phone # I drove 45 min to the store to buy the frig they said there was nothing they could do about that so they lost a sale very disappointed guess I will be going to home depot

20

This is a complaint to document the poor service I am receiving in reference to a Troy Bilt Snow Blower I returned to store number 1934 (Mount Pocono, PA Lowes) on January 18th.

Today is December 3, 2018 and I am unequivocally annoyed due to the following treatment:

* November 18, 2018
I took a Troy Bilt Snow Blower back to store #1934 at the advisement of a Lowes Service Customer Service Representative because I could
not find my original receipt. The person I spoke to provide me with the invoice number (98899), store number and protection plan number
which I needed to return the item.

* Upon entering the store, I went to customer service with the information provided. First of all, the person working in customer service stated she
could not work with me witout a receipt. I responded by asking for a manager and stated that I had an invoice number and protection plan
number. Once the manager came, he told the employee that I could in fact be helped because I had all the information I needed. As a
result, I left the the snow blower, and was told that my snow blower would be sent out to Steele's Hardware for service. (I was okay with that.)

* November 29th (11 days later),
I contacted Lowe's to follow up on the snow blower repair and spoke to Chrissie and a Supervisor named Brent who stated that I had to contact
Troy Bilt. I contacted Troy Bilt, spoke with Mathew, Drew Supervisor, and received the case # 04331301. I was also told to contact Steele
Hardware for additional info. I then called Steele's Hardware and inquired on the status of the repair, they informed me that they were awaiting
approval for the part (Carburetor) from Troy Bilt. Later that day, someone from Steele's called me and stated that they received the approval to
order the part.

* November 30th
I received a call from Troy Bilt stating that the reason the carburetor had to be replaced was because I put bad gas in the snow blower. I then
went to Steele's Hardware and inquired about the carburetor and bad gas. The repair person at Steele's showed me the part, and stated that
the failure of the carborator was not due to bad gas, rather it was a manufacturer's defect.

*December 3rd
I returned a call to Lowe's Approval Department ( Which I received on Friday, Dec. 30th), spoke to Crystal and was told that the part was not
approved to date. She also stated that I have to pay $150 to repair the snowblower which clearly has a manufacturer's defect!

My complaint is this: 1) I paid over $1000 for what I thought was a good snow blower.
2) I keep getting the runaround from Lowe's Staff and Troy Bilt.
3) Troy Bilt won't take responsibility for their merchandise made with defective parts.
4) I purchased an additional protection plan which won't take effect until 2020.
5) To date I have no resolution to the problem and no snow blower!

I am requesting that I get a refund for the blower I PAID MY HARD EARNED MONEY FOR so I can purchase another one and a refund for the extended protection plan. I live in Mount Pocono, where snow is the norm in the winter.

Respectfully,

David Peck

20

1. Attempted to order 2 gas stoves at Sunnyvale store. But stores only deliver locally and I needed delivery tonSsn Francisco. Home Depot on the other hand has all stores linked and coordinate Bay Area deliveries no mater what store location gets the order
2. Called SF store. Let it ring for Appliances. No one picked up. Tried again to customer service/sore operator. Nobody answered
3. Had a similar problem at Sunnyvale, CA store too. So went there as it was the closes to where I was staying Went all they order then told they would not do free delivery to SF nor coordinate it with s owe’s store that would deliver in SF

To say your service to me was poor is an understatement. A $2000 order was lost for Lowe’s

And frankly doubtful I will ever go to Lowe’s as a first choice and probably not a 2nd choice either

60

We purchased our third kitchen from Lowe's recently and Billy in the Cabinet Department was great. He was very helpful and worked with my wife on the design. We also ordered new appliances for our kitchen. We were called by the store twice confirming our appliances were in and were ready for delivery. We even changed the delivery date on one call because the Kitchen was not complete yet. This past Thursday my wife and I went to Lowe's again to bye a washer and dryer and dishwasher. We purchased the items added it to our delivery on Saturday and confirmed with the associate the items were indeed in stock and would be delivered with the other items we ordered over two months ago . Well much to our surprise the guys show up on Saturday and no stove and no microwave . However the washer and dryer we ordered three days earlier was on the truck. I called the store to inquire I asked for the Manager on duty and was told he Mike was dealing with another delivery complaint and would call me back . I gave my phone tothe woman my name and problem and she said he would call back. He never did the next day my wife called because I pissed.She spoke with Travis and he was useless and had no idea why they didn't deliver the two items. You would think that someone who is on there third kitchen with Lowe's and ordering all their appliances too would get some type of customer service ! We have used Lowe's in the past but our next kitchen won't be coming from you guys. I think they delivered our items that were in the store went to someone else and they screwed up . Travis never told my wife when the appliances would be in and didn't have an answer . You would think that someone who just spent ten thousand dollars in the store would get some type of answers. I am very dissatisfied with Lowe's in Leominster and after this is resolved I am going to look elsewhere to spend my money .

20

I just had the worse experience at Lowe's. I am calling the better business bureau, They said they would be here today to bring my dryer never showed up. I messed work to wait on this dryer. They called and said they were in Mt Hope which is 15 min away and 2 hours they still haven't showed and Juanita a manager said that the driver had too many hours. It would have to be tomorrow. After another manager Pete said they would be here in 15 min. This is ridiculous. I am so mad.

20

Jefferson Davis store cheste r va waited 20 minutes, then finally left while carpet guy was on phone. Before that in blinds section, talking to associate and gets a phone call and we have to wait while she answers it. Way understaffed and service customers that are there before one's on the phone. Store is horrible, left my cart with$1500 in March and walked out, he only half mile away

20

Simple rain gutter installment. Paid up front as requested. They stated it would happen in about 2 weeks. At 3 weeks I contacted Lowes. Without a apology or explanation I was told it would be another 4 weeks before the gutters would be installed. The whole experience was one of we have your money and we just do not care about you and your project. I would be embarrassed if I performed my job in this fashion, they had none of this. It was clear I was an annoyance to them, no sense of responsibility or remorse. Whole experience was awful and would never use them again.

20

Hello,
My wife and I went to our local Lowes location, in Sicklerville, NJ. We picked a Washer out nad gave all our information to the sales person and we received a 5000.00, credit limit with the Lowes no interest card, for a year. My wife finished that and we walked out with all our paperwork together, and took it home. We both thought that it was paid for from the new card, we were approved for. It took 11 days, to get our delivery of the washer and about 12 calls to Lowes and then to the trucking company that delivers. they kept saying they would call and delivery for 6 days after purchase. Finally someone I talked to said the problem was, they saw on their computer was, that it wasn't paid for. Everyone til this person did nto tell us this. We waiting all day for the delivery finally. No more problems, the delivery truck said they couldn't finish the deliveries. It then took a few more days to track down the truck, the washer was on and make the delivery. This is a disgrace and we are all very upset with the whole experience. We had to go to a Laundry mat and spend money to clean our family's clothes. My number is 215-439-8384.

20

picked up a internet order was only given partial order, called back several times to be put on hold over and over. expressed that this has happened several times, told me they would have someone help me, placed me on hold again for several minutes, phone continues to ring and roll over with no assistance. order # 360881851 missing item #1137896 5x7 oriental weavers of america salem ivory area rug, assistance in this matter would be greatly appreaciated.

20

I purchase 3 appliances and their parts to be delivered. I was originally sent an email that the items were scheduled to be delivered Wednesday, 11/22 between 10am-noon. I even received a call confirming delivered date and time the day before. I took time off work to wait for the delivery. Noon came and gone so I called to ask for status. I was told I was scheduled for delivery 3:30-7pm. I told them No one will be home because we work.

I was told I couldn’t reschedule until after delivery attempt was made. Well they came and left. Then on Friday I received an email that it was scheduled for Monday since they don’t deliver on the weekend. Sunday, by 5:30 pm I didn’t get a confirmation call for time for Monday, 11/26 so I call in. I was told my order was suspended and they can’t deliver my order and no one reached out to me. I asked to speak with a manager, go a hold of one but was told she could not help me since it was an online order. Got transferred to multiple different people afterwards then finally someone spoke with me but not a manager. Then I was told it will be delivered sometime from. 7am to 9pm 11/26 but can not give me a 2 hour window and if it is not delivered on 11/26, then it could be 11/27and if not for sure 11/28. Am I suppose to not go to work just to wait for the unknown delivery...I was very baffled and upset. I said forget, cancel my order and transfer me to a manager and with in a minute we got discounted. Shocked!!!!
I went to the other Lowes store for help but they can only do so much since the order was not from their store. They said that that order will not be delivered and get it canceled. Next day 11/26, by 1:30pm I still have not received a cancellation email not a confirmation of delivered call or email. I called in to find out status, but was only told it was not cancelled and the appliances were schedule for delivery but was not able to give a time and I still did not get a confirmation call for delivery from anyone. I’m at work.
Then today, I received an email to say my order was scheduled for delivery for 11/30 between 7am to 9pm again after I cancelled the order. I called and spoke with a lady, Lucy or Lisa from the online order department and was told she was get it cancelled and sent me an email. This was alittle after 12:30pm today but still nothing.

I need this matter resolved ASAP. I am not happy at all. I can be reached 209-601-8515

20

I orders pella garage door on 10/26/2018 no doors have been dilevered.lowes salesman gave order number & pella number.i could get phone answeres quicker at white house than pella or lowes.after talking to alan at lowes non customer service I still do not know anything.it will be the last pella product I order...

20

My husband and I went to the Glenville, NY Lowe's on November 1, 2018 to get flooring for our home. Speaking to the salesperson there, we were assured that the laminate flooring we ordered on the day could and would be installed before Thanksgiving Day. On that day we were told we needed to take the paper work to the payout registers and pay one cent to complete this order. This we did. A delivery date for the flooring was set up at this time and we were told we would be contacted for delivery. Because we never heard from Lowe's about the delivery, we went to the store to find out what was going on. At that time we were told that the order had not even been pulled but would be delivered the next day. It was. That was two weeks ago. We were told the flooring needed to sit in the house for three days to acclimate to the temperature of the home and that we would hear from the installation people within three days for installing the floor. Well, never heard from installation people either. My husband called the store to find out when the install would take place and we were very rudely told "everybody wants it done by Thanksgiving" Finally, my husband obtained the phone number of the installation people and called them. (This was over a week after delivery) He was told at that time that the installation company had just received the paperwork and the install could not be done until December 4, 2018 (well past Thanksgiving Day). In the meantime, expecting the installation of the flooring to be done, my husband had ripped out all the old carpeting in our home and gotten rid of our old furniture. We had ordered new furniture to be delivered and needed to change delivery date on this also. So we have been sitting in our home with no carpet and no furniture and a pile of boxes (24 to be exact) of laminate flooring and molding and floor patch in the middle of our dining room. My husband called the installation company again and one of their installers came to our home to look at the floor (yesterday, November 26) and informed us that the flooring we purchased could not be installed because our home's floor was too uneven. He suggested that we change orders and get vinyl planking. We went to the store to look at the vinyl flooring and were told that would not work either. It was suggested that we either get a refund or put in carpeting. We looked at the carpeting and picked out what we wanted (because at this point I just want to put my house back together after all, now Christmas is on the way). We spoke to the manager at the store who very rudely said to get "his" product back to him and then we could order the carpeting and once the carpet was ordered, it would be another two weeks before it could be installed. Now, keep in mind that the 24 boxes of flooring was delivered in a truck and was put on our porch with a forklift. My husband very nicely helped the delivery man carry in the boxes. How did the manager think we were supposed to get 24 boxes of laminate flooring in our car and into the store? I made this point to the manager and he said he would have a pallet delivered to our home and my husband would have to carry out all the boxes of flooring, the 50 pound bag of leveler, the molding, etc. Really? I am so very disappointed with the level of customer service at this store and feel that we were treated very rudely.

20

I contracted with Lowes to have a fence installed in my backyard on 9/6/2018 and it is STILL not completed as of today 11/25/2018. They will not return my phone calls, will not update me on status and just keep adding credit to my credit card. I find this type of customer unservice completely unprofessional and complacent. Currently, they have not contacted me in over 2 weeks.,

Retired US Navy disabled Veteran

20

this problem was eventually resolved and the associate at the returns was very patient, I purchased a tankless hot water on my new cc it was defective and returned it on Saturday, they had to call credit department to get the money back they did I got another one which was also defective returned that gor a different model which was mislabeled and it came up to be 500.24 when according to shelf label and the associate in the hot water department said it was indeed the model that was 369 not the model That was 479 he also said if there was a problem to call him but after asking at least 4 TIMES they did not call him then TONITE I had to return thAt and because of your policy on credit cards they could not DO and even exchange and I Would have to wait for you to put the money back on my credit arid after I STARTED YELLING THEY CAME UP WITH A SOLUTION MAINLY A CUSTOMER CARD WHICH WAS LIKE A GIFT CARD I AM COMPLINING BECAUSE EVEN THOUGH THEY GOT THE PROBLEM FIXED I HAD TO YELL TO GT T DONE, THER WAS ALO THE SAME ISAUE WITH THE PRICE AND I DONT KNOW HOW MANY TIME I TOLD THEM ABOUT THAT ERROR, THEY FINALLY PUT JUST THE PRODUCT NUMBER IN THE REGISTER AND LOW AND BEHOLD THE RIGHT PRIE CAME UP. I DO NOT LIKE HAVING TO YELL AND I ESPECIALLY DONT LKE DIFFICULT RETURNS. BY CONTRAST I HAD TO RETURN SOME PARTS TO HOME DEPOT AND I WALKED IN GOT THE REFUND JUST LIKE THT AND WALKED OUT NO DRAMA The store in question was he Palatka store my email is doloresthebird@hotmail.com

ps as added note as soon as I pay this cc off it will be shreded

20

Lowe's Augusta Maine store- the guy who works in the department with storm doors. Extremely rude. Rolled his eyes while we were trying to look for something, sighed, made snide defensive remarks while we tried to describe what we were looking for. Tall, balding man, late 40s/50s maybe.

20

I contracted with Lowes to have a backyard fence installed on 9/6/18 and as of today 11/24/18 it is still not completed. I find this unsatisfactory and incompetent. I am a retired disabled Navy veteran who has always had a high respect for Lowes and their work for military veterans, however, in this instance I am very disappointed in Lowes and the subcontract installer. Synchrony bank just keeps adding money to my account and I have no receipts telling me how much materials or installation fees cost me. I have nit heard from Lowes in over two weeks. Thank you for looking into this complaint.

Respectfully,

Rickey A. Underwood, US Navy Retired

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