TaxAct

I needed to perform a procedure on Taxact commercial software, and the technique needed was not apparent. I sent an e-mail to Taxact technical support asking for help which was acknowledged. After two days without a response I used brute force and overrides to achieve the necessary result.

As of now, six days have elapsed without the requested assistance. In fact, without further response.

TaxAct, has over the years increased their price higher than any Tax software I can find. This is nothing but, pure greed. At one time TaxAct was a very good company now it is just as greedy as the rest of them. Don't waste your money on this company, or it's software, you can get a better deal using other tax software.

It's a shamed this has happened to a once good company.

I want to inform you that I inadvertently selected your protection membership while attempting to e-file both federal and state tax returns.

TaxAct has made significant changes to their software that, in my opinion, has made the very cumbersome to use. After completing my returns, I constantly found myself repeating the same steps multiple times to avoid purchasing products I didn't want. As a result, I was unable to file electronically and had no choice but to print both returns for mailing.

I was charged $109.72 (order no. OL21-11054000) for the federal filing and $58.25 (OL21-11054000-3) for the state filing. Being charged a total of $167.97 for both returns, considering I did not request your protection plan nor was I able to e-file, is completely unconscionable. Given this…

You cannot get a live person no matter what you do! It's that stupid recording OVER AND OVER AGAIN!!! I had an appointment for a tax expert in 30 minutes and it's been two hours and still no one to talk to. What a rip-off!

TaxAct is providing incomplete software for tax purposes. It's messing up your tax return and pulling the wrong numbers. The representatives and tax advisors they have are not knowledgeable people. They trying to explain why the errors in the software are the correct way to go when the state law on return has another rule on this.

They charge the money for the services they can not provide. It has to be illegal for them to be in the business.

Never received my 2020 electronically filed tax forms which I paid for on 5-13-21. Susan J Jonesp

My rating for Tax Act is zero. This is a worthless, misleading, very unhelpful website to use. False.... free advertising. 00 to even file. I will make sure I tell my friends and family about this scam. Shame on you TAXACT!!

I am also going to report you to the BBB!!!

Spent all day trying to do a simple, income and interest, Said I need to upgrade. tried to email return and it would ask me to sign again and take me back again and again in this loop. When this didn't work tried for paper copy to mail which did not say where to send report or forms to include.

With pen, paper forms, and a calculator this could have been completed in 1 hour max. I have spend over 8 hours on this project. Called for assistance and ask for call back, which was to take 1 hour. I called at 3:15 and call back came 5:19, two hours and would you know, I was on another call.

95, for this poorly executed product

I filed my 2018 taxes and received that they were submitted to the IRS and NC State.

However when I log onto your site, it doesn't show my 2018 taxes. I have been utilizing your services for years. I called a customer support agent and he said it was not his problem. Whose problem is it? Mine? I doubt it.

I want this straightened out and now. Your customer service complaint line is always busy and I am totally fed up with your organization. 95 Order # OL18-60813982. My Federal Return Status Submission ID: 210001201909010476726, State Submission ID: 210001201901047627. What happened?

When I go to your site, it doesn't even have 2018 taxes? You guys have the rudest foreign customer service representatives to answer your phones, when they are answered.

Filed federal and state returns. Received confirmation they were accepted by both the Fed and state of Ct. Confirmed the account number for paying our taxes etc. all good Filed on 4-14 and payments have still not been deducted by Fed and Ct.

Called Tax Act no help at all after being on hold for 20 minutes. This is terrible customer service and Tax Act needs to resolved this immediately

I tried to file my taxes electronically but because I could not find my prior years code I had to US Postal mail it that evening... Yet I paid for the basic and the deluxe filings. Concern and question is...

will both be deducted from my return and why was this 'glitch' the thing that prevented and inconvenienced me. I usually have no complaints about your service and program but I thought i would bring this to your attention. I do not want to pay twice and wish there was a way, electronically of proving my identity and getting that needed code and save much needed time.

The guy Ed who did my taxes is awful. I’m having an issue with getting me refund. And told him I wouldn’t use them anymore. Because of lack of assistance. He stated thanks.

i filed online my taxes on feb 23, 2019 and have not even got a response from the irs that they received it....every time i call they say they have no info on me....please help me get my refund.anthony miskar

First, always paid for a CD and can no longer get one.

Second, have problems with the program itself as it is not a intuitive as it was previously. Last, but not least, find it next to impossible to reach TaxAct customer service. This was the case even when trying just a minute after the office opened for business.

Due to the much high price and the problems encountered, will not use TaxAct in the future and would not recommend it anyone.

I have been filing my taxes with their company for the last 4 to 5 yrs. They are charging extra for imports, but when I click on it to import my information from the following yr, it doesn't transfer. Then they say that the following yr would be at a cheaper rate and it isnt. Please look into this.

I believe they are ripping off customers. And when trying to call the customer service #, they give me the run around.

Cannot contact any TaxAct people on their website - it is screwed up...

Guess I'll have to find another tax Company to file my Taxes with this year..

I completed 99% of my 2017 return using taxact and came to a roadblock when I could not enter the dollar amount on line 76a on the 1040 form that identifies the amount of the 2017 refund that I wanted to apply to my 2018 tax withholdings. I called taxact 7 times and to ask about this and 6 of the 7 people I spoke to did not know why I was having the problem.

After waiting for over 3 hours on hold I finally spoke to someone in a different department that told me it was a software issue that would be fixed on 2/20/2018. As of 2/22/18, it still has not been fixed despite being assured that it would be so that I could actually submit my return.

The customer service is terrible. You have to wait for hours to speak with someone and most don't have a clue and can't help you. The one that said he…

I just spoke a customer service which and she was very rude and not helpful at all, her name was Monica (so she said) she called back twice to say something smart back to me, which was very unprofessional!!!

I needed to access my account, which I was having trouble doing to change a social security number that I inputted incorrectly. Monica, from taxact support, told me there was nothing she could do for me. I have been using taxact for years and never have I encounter this problem. I will not be using this anymore, therefore I am forced to go else where. What a shame.

For the second year in a row using TaxAct program for my state taxes I have gotten them sent back. The information that was given was correct. The was that TaxAct process the return was incorrect. My wife is retired from the state of Michigan and a Michigan Pension Schedule has to be included with the form. It was not.

Her retirement was listed as a different income. I now have to submit another return after paying for this one. I have a bit of a problem with all this. Plus I had to pay for e file. Because they did not include this schedule they had me paying $485 instead of receiving a $320 IRS refund.

I want to know how I can contact TaxAct corporate office with my complaint.

I signed up with TaxAct online to do my taxes. Something happened and the website shut down and logged me off. I went back and could not get my password right. Has anyone else called corporate to complain about their system?

Seems like there is lots of problems and just in time for tax season!