Equifax Customer Service
Rated 1.25 of 5 Stars
Based on 12 Complaints

Contact Equifax Corporate

Toll free phone number: 866-349-5191

Equifax is headquartered in Atlanta, Georgia and powers the financial future of individuals and organizations around the world. The company organizes, assimilates and analyzes data on more than 820 million consumers and more than 91 million businesses worldwide. Its database includes employee data contributed from more than 5,000 employers.

Equifax corporation operates or has investments in 24 countries in North America, Central and South America, Europe and the Asia Pacific region. If you have a complaint or dispute you can send mail to Equifax Credit Information Services, P.O. Box 740241, Atlanta, GA 30374. You can also call the corporate to dispute a report at 1-866 349-5191 or for questions related to becoming an Equifax business customer use 1-888-202-4025.

The services Equifax offer are Credit Report Assistance where in you can get free annual credit report, Dispute info on credit report, Request a fraud alert. You can also phone customer service to place a security freeze on reports and purchase credit score. The company also offers Credit Education where in one can learn about Credit Score, Credit Report, Credit Monitoring and Identity Theft Protection.

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Equifax Contact Information

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  • Equifax headquarters address

    • 1550 Peachtree St. Nw
    • Atlanta
    • GA 30309
    • United States
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day using live chat

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Top Equifax Complaints

Browse more than 12 reviews submitted so far


I have been trying for over 2 months to place a security freeze on my credit, so far Equifax has gone out of their way to prevent me from doing this. I have answered all their questions correctly that the y asked over the phone, they claimed they couldn't verify it was me. So asked me to send in my information including copies of drivers license, utility bills, birth certificate, I sent everything they asked for, for myself and my husband in the same envelope. A month later my husband received a letter stating that they received his information and had placed the requested security freeze, two days later I received a letter stating that they received my request for a security freeze but they were unable to process it because I didn't provide the documents needed! The documents were in the SAME ENVELOPE as the request, and the same envelope my husbands information that they received was in!!! These people are totally incompetent at doing there job!!!!


Equifax's "customer support" is filled with a bunch of ignorant people, who do not even know their basic policy procedures.

I have been trying to get a removal of my credit freeze since the beginning of June 2019. However, since I don't know the exact month and year I put the freeze on, I'm denied.

Further, because I can only get one free credit report (I've used mine), the free monitoring trial I used to get a copy of my report apparently does NOT match "the official report Equifax has." So, when asked a series of questions about my report, I can't "pass the security questions about my report."

However, I relay my personal information:
Name, address, DOB, etc. But for Equifax, that is not enough. To get my information, I had to fax in a copy of my driver's license and social security card, and wait TWO WEEKS for an update, as I was told it could take up to 14 days.

BUT, when I did that, I went through the same issues! Then, I demanded to talk to a supervisor. However, I was then told that on my cover letter, I HAD TO SPELL OUT THAT I WAS REQUESTING A LIFT ON THE FREEZE, SOMETHING THAT NEITHER OF THE RANK AND FILES MENTIONED TO ME! I would have waited ANOTHER TWO WEEKS, AND NEVER KNOWN THAT I NEEDED TO REQUEST THE FREEZE ON MY FAX'S COVER LETTER!

I just tried to confirm that they actually received my fax from 06/24/2019, and THEY REFUSED to do that via chat. They want me to call in, and I would go through the same issue for the third time!

How is it that I can get copies of my credit info from a credit monitoring site (something I would have to PAY FOR, if I don't cancel the trial!), but I can't even get a freeze lifted, contacting Equifax, direct?

As long as I am on it, why should we have to ever pay for our credit reports, or access to our FICOs? This is our personal information. With the data breeches, and Identity Theft targeting even kids--with hacking technology that allows them to *predict social security numbers*--and Identity Theft being HUGE, We The People should be able to have full access to our reports and FICOs, and any other information, as our credit is virtually everything from jobs to getting a place to live.

I had put a freeze with all of the agencies, and only spoke with Equifax, as that is who my Credit Union used for pulling my credit. As a result, I have a few Hard Pulls. I haven't spoken to the others, as I don't want to fax in copies of my driver's license and social security card to more companies whose "customer support" appears to be in India.

Also, if by the credit reporting agency's "logic," if I have all of my information, but can't answer information about my "official report," then how do they know that the person faxing in the driver's license and social security card didn't steal it? I know my personal information, and have those forms of ID, but it's not enough.


Called to find out why my credit report requested via phone on May 4, 2019 has not yet been received. Could barely understand the girl on the other end of the phone. I answered all of her questions and then she asked me to FAX a copy of my SS card and drivers license. At that point I asked for a supervisor who informed me I had failed the identification questions. He also had a difficult to understand accent. I then asked for his supervisor - he said he had none. I asked for his name and he said it was Eugene. I asked for his last name and he said he could not give me that. I asked for his badge number and he said it is pxr143. I asked for a phone number to call with a complaint and he said there was none!

Where do I go from here?


Me and my wife requested our free annual credit report on 4/6/19 from our home telephone. We still have not received as of 4/24/19. We called last week and they ask all personal info and even want to know all my about my credit card and loan info. I told them I called them to send me a report so I could verify their report was correct. Switched to a supervisor. Told me to call back Monday. My wife called back on 4/24/19 and they did the same thing to her. He left the telephone with her Social Security # to look up her account. Came back asking about loans, credit cards, etc. She gave him information about a loan. He wanted more information. She told him "Do I have to give you all my whole credit report from last year. She said she was going to call FBI to see if they are legit. Equifax was hacked awhile back. It seems we are always talking to an Hispanic person at Equifax. I am not Hispanic. So, am I talking to someone from Equifax trying to steal our identity and they want all my information? We have received all our others credit report but this one. We have never had a problem getting our credit report until this year.


Just now looked at credit Karma and my Equifax score dropped 7 points citing 3 reasons. Increase at Belks of 81.00; decrease at Synovus in excess of $100.00; and decrease in Suntrust account in excess of $1300.00 for a net decrease owed in excess of $1300.00. This makes no sense!!!! I previously complained about a 47 point drop in my score with no change in my credit. Said it was going to executive committee some 3 months back and I have never heard anything. What a poor way to do business!!!!


In 2000 Luis Armando Garcia make lose my jov he tucked control and my credits by a house computer systems and card and open and account tuck my jov money and lets me in the street with my family and then and 2000 he tell 21 officers from the police department and Belmont and western to grab my documents again they tucked a picture of my child support payments from 1999 from the court and make copies of my Keds record and 2000 I have to you maternity leave from jov to saints Joseph hospital I was thinking the everything is going to be ok the doctor Patricia Choy I don't know ef this doctor is from Vietnam or cina the is concern about the she make me malpractice operation she touch one of my nerves from the spinal and cut my baby's 4 head with the same knife the cut my stomach I have 38 stashes she sent me walking to my house with no vary and the baby and my hands carrying like 2 blocks from my house I have that baby in saints Joseph hospital the one and lake shore drive and then I returned to her and tells her Whys she let me and that conditions ef I lets down I can't not get up she escape from Chicago she was bulling on me and leafing calling me from Georgia she sent my records old to Atlanta GA she keeps my card they give in the hospital with the money the hospital paid for me she always call me at my cell and left and call me crazy old the insults to me that woman deserve to paid what she did to me or remove her license from her she stops to steel money they is not hers I one to be unanimous because old this peoples are danger


Back in 1989 Luis Armando Garcia and his steels my legal documents he burgundy and felony's to my documents altered and he was stocking on me for 30 years tray yo kill me hen and he's wife I paid when I was working in the restaurant and my real husband Nestor Francisco Reyes and he pull old the money for he's bank account he's from Ecuador he have no right to be here hrs not legal everything is fake and frogs so I move with my real husband and Orlando Florida and he was treated me the he's is going to sue me ef I don't bring my daughters back to Chicago I brought her he make her get lost she was goings yo the shook over there here and then she tell her to get child support payments he doesn't paid for my daughter I do know she knows haw to do frog like hen I thinks shed working my documents and her boyfriend too one in lake Michigan and she works in mountain seine hospital because of that frogs he broke my relation with my husband he make my husband think that woman is me she merry hen with my citizen papers from us know he thinks tha her is me she's using my documents for government agencies benefits and old her boyfriend have Gunn he's danger I move with her because I have no money in her house the one she's living with her boyfriend I'm scare of hem I whant to be unanimous please and he's still $25,000 the insured the I paid in my job he's collected old my job benefits and old this peoples means he's family he make loses my Jove he rob mu money my house and lets me in the street with my Keds and saint jouseph hospital pais for me $1000,000 he getting old the tax money and Medicare beneficiaries he have and they travel old the world with my money he's envying my husband because he's famous singer and he's not he's impostors I use to work for Salversition Army for 3 months volunteer job know he pretending the he was in the Army he is lies he never work he test a pen he test brought tragedy to my family and the he sent peoples to tray to killed my ked and family he's the boss of the gangs member from new jersey he sent the sheriff to my mothers house and he came and treating me in front of my mother's house he plays dirty he shuts my 4 head I'm still alive thanks Jesus is old about my documents he whant to be famous like my husband please stop hen he use beetle me every day iben when I was 8 months pregnant of hen hen and he's brother trueme out of the street below 0 and when I have her vial cessation he was kept me in my stomach open with 38 stashes


my Equifax confirmation number 2775585371 dated 6 june 2018.
claimof 534000.00 is not mine.small claim court.
plaintiff; elle mortgage corporation.
I checked with small claim court they confirm its not mine and they don't handle any claim over 25000.00 dollars.checked with bigger
court they says file number on credit report is not correct.contacted plaintiff they says they have no claim against me plaintiff lawyer
suggested to contact court and Equifax to correct the mistake. I checked with Equifax and send them the copies of my communication
with plaintiff but my credit report is not corrected. I need correct file number from Equifax and details of the claim. everybody is washing
their hands on this issue and negative credit report is jeopardizing my finances and business. please I need help I cannot afford to hire lawyer.




I finally get an email 9 days after a decision was made regarding a dispute. I still can not get access to view the result, I have called numerous numbers listed for Equifax and seem to get stuck in a never ending loop of wasted time. Never once getting an actual human being to help me. I tried online chat and was told to call, so I call and the automated time waster tells me to go online. WHY WONT ANYONE HELP ME GET THESE RESULTS!!!!!!!!!!! A simple response from an actual human being could go a very long way, instead Equifax just wants to drive people crazy by sending them on a continuous loop of disappointment.


This company is reporting incorrect information. Needs to clear negative out of files and stop hurting my credit rating. The negative charges from 2010 needs to be removed at once. Otherwise I am going to end up calling 1-888-202-4025 to tell management exactly how I feel.


If you want to know your credit report, credit score, check your credit rating and get identity protection with daily monitoring and alerts then Equifax is the right point to step in. It not only provides individual services, but also for Business and Commercials. Equifax 3-Bureau Report, ID theft insurance are all special services given by Equifax. Each product is available for the fixed price and you may also cancel at any time. I suggest you to opt Equifax for safer transactions. You can register here online and get the services anywhere and anytime.

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