Customer Service
Rated 1 of 5 Stars
Based on 3 Complaints

Contact Corporate

Toll free phone number: 1-866-617-1894

CreditReport is an online consumer credit reporting site that belongs to the ConsumerInfo family. The website founded in 1995 to give consumers quick, easy, and inexpensive access to their credit profile. CreditReport is a part of the larger Experian family of companies.

If you have a problem with CreditReport and need to contact CreditReport customer service, contact their hotline toll-free at 1-866-617-1894. You can also send mail to the corporate headquarters in Texas at, Attn: Customer Care, PO Box 2390 Allen, TX 75013.

Common issues sent in by customers are generally concerning online consumer credit reports, credit scores, credit monitoring and other credit-related information. Other reviews relate to Credit Cards, Personal Loans, Debt Consolidation Loans, Business Loans and Auto Loans.

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  • headquarters address

    • Customer Care, PO Box 2390 Allen, TX 75013
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    Monday to Friday, 6am-6pm

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Top Complaints

Browse more than 3 reviews submitted so far


I used several times but will never use it again. This company set up a monthly billing from my bank account in the amount of $9.99.

When I tried to call customer care, they did not answer. The website is also confusing as can be, and does not easily provide contact information. I did finally write to customer care at Attn: Customer Care
PO Box 2390, Allen, TX 75013. I requested the billings stop immediately.

The other issue is that I did the initial reporting on a weekend because I work nights and sleep during the days. So how does Saturday-Sunday 8am-5pm PST hours help me as a consumer? Hopefully Experian will help clean this up.


This company is reporting incorrect information. The website "contact us" page also claims the the call center is open Monday-Friday from 6am to 6pm. What they do not tell you is that just because you get in touch with their offices does not mean they will help you solve their problem!


Looking at my open credit on, it shows an open Bank of America credit card that I do not have. I need info on this account so I can find out what is going on.

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