Charles Schwab

I am writing to complain about the recent closure of my brokerage account and online login ID.

On February 20, 2024, I applied for a brokerage account and a checking account with Charles Schwab. After receiving my application, Schwab Bank opened my brokerage account and helped me create an online login ID: fangduo9581 and password.

I waited about a week, but then suddenly, without any notice, my login ID and the brokerage account that had been successfully opened were closed.

I am extremely dissatisfied with Schwab Bank's behavior of arbitrarily closing my account. If Charles Schwab Bank was not willing to open an account for me, why did they open an investment account for me in the first place?

I am also dissatisfied with their discriminatory behavior towards consumers.

I request…

It's going on over a year now and they still have my money in my account locked Every time I call I get the same answer and nobody seems to know when my account will be released It's BS They tell me they're gonna send me an email with Further instructions but I never get anything I've been calling calling calling and I get the same answer If you're looking to sign up with them I wouldn't they have the worst customer service and they lie all the time

LEGAL DEPARTMENT FROZE MY ACCOUNT WITHOUT A REASON

Charles Schwab unfairly and arbitrarily denied me a $101 cash bonus despite meeting all eligibility requirements and meeting all terms and conditions of the Starter Kit promotion.

I've been spending hours and hours in the last 3 weeks trying to correct the mistake their staff person made on the account number of my external bank account. He typed ending # 7001 where it should be 7011. Chat staff always say the issue will be resolved but it never does.

I'm now having to resort to file a complaint with BBB. My money is on the line but they really don't seem to care. Even when it was a mistake THEY made. Maybe when I have a $1 million deposited they'll start talking to me.

Y’all got garbage help

COMPLIMENT -- NOT COMPLAINT

Howdy,

I couldn't find a way to submit a compliment, and this was the closest thing I could find. Isabella in Denver CO. is absolutely amazing. They didn't just address my immediate concerns, but went out of their way to make sure any further questions I had were addressed. Your automated system is 100% garbage, but the in-person support appears to be exemplary.

Thanks,

D

Scheab has s hazardous and obsolete 800 public Telecom that encourages driving and walking text messaging accident with old-fashioned prompt requests that meed to be modernized to the standards of other businesses that use modern voice technology as denoted at a non-profit organization that I saw at carsafe.org/safe-call/.

I was in a Charles Schwab office opening a new account, there I was explaining to the consultant about my plan, for unfortunately there I was not allow to explain at all about the taxes, the consultant with a bad manner did not allow me to explain the issues referring about my taxes. He was mad at me??

he questioned about how my ex husband got his money, etc. His attitude was not kind was scare that I was in silence just I hear what he said.. t I had to tell him.. do not worry I am not making any withdraw..

I am not taking any money from my account I was so scared. He asked what my husband does, so then the Charles Schwab consultant attitude change when he learned my husband is a CPA. He then told me ho, you speak very good English.

Several month later I asked him if there is someone to…

I just opened an online checking account about 4 weeks ago with Charles Schwab Bank , and I was told today that someone used my debit card information to withdraw my money (about USD1,000) from an ATM located in USA while I was travelling in Europe. But the debit card is always with me and I have never lost it.

I think Charles Schwab Bank (CSB) has some issues below:

(1) On the website, CSB claims they have alert to bring peace of mind. I have not received any alert from them until I came back USA and discovered that I could not login the account online, then I called them and checked the balance of my account and found out. Why they did not contact me when they locked my account for security issue, it looks like CSB can stop me accessing my money anytime without even informing me. Where…

I opened just a checking acct. last year in Austin. I know, you are a brokerage firm, not a bank. My intention is to have a checking acct. from which I can withdraw my monthly rent without atm charges where I live in Guatemala.

I also intend to have my teacher retirement sent to this account but to also transfer my savings from Wells Fargo to Schwabb at whch time I will open a brokerage account as well. I used my card once in Guatemala and it worked.

I tried to use it again about 2 months ago but I mistakenly tried to withdraw from a savings acct. which I don't have, instead of the checking account. I thought my password was wrong so I tried again with another one.

That rendered my atm card invalid. I tried to have it changed online with a very nice representative but he could only send…

Awful customer service….I am looking to take my money else where

In February, 2022 I lost my job and at that point decided to pull the funds out of my 401k since I would no longer be able to make contributions through that employer. The funds were being held by Voya Financial (approx $670).

I was told by Voya that the only way to get access to those fund would be to have it rolled over to an IRA account, which I did not have. After searching the web I came across Charles Schwabs financial services and at that point I decided to open an IRA account online.

I then had Voya send the rollover check to my charles schwab IRA account, about a week later the check was received by schwab and was held for security verification. After one week , the check was cleared and the funds became accessible, at that point I went online and had the money wired into my…

I have a brokerage account at Charles schwab that about a week ago now they locked they said I need to verify that I am who I am. Well I have literally done every verification they have asked me to do passed everyone one I even went down to one of there locations which they made a copy of my ID and they still have not unlocked my account.

They keep saying it's there fraud department that has to unlock it and they don't have any phones I couldn't believe it or even wrap my head around that. I'm about to be homeless cause I can't pay my rent or any of my bills cause they got all my money and I can't access it this is crazy

I tried depositing a check via the Schwab mobile app. The camera screen appeared very different from normal and automatically took a picture of the front of the check then immediately reverted to the homescreen saying the session had timed out. I tried 3 more times logging in, etc. with the same result. I then uninstalled the app and re-installed it with the same result.

I called Schwab customer support and was told the app had recently been updated and there was a technical problem with Android phones and there was no estimate of time when the app would be fixed. I was told to either go to a local Schwab office to make the deposit or mail it via US Post Office. This is Friday at 5:30 pm EST. All branches are closed. Mail would take days. The check needed to be deposited immediately.

The…

I was never told that once I set up an inheritance IRA that I need to take out a minimum amount or distribution per year. Since I didn't know the policy, I will end up having to pay a penalty to the IRS.

I wish Charles Schwab would inform all new filers of an inheritance IRA concerning this federal requirement. All it takes is a few minutes of education.

Terrible experience with Quicken Loans which administers the mortgage services of the Schwab Bank. Our closing was all set but Quicken Loans would not advise us of who would be coming to our home to perform the closing. I guess we were expected to allow a complete stranger in our home.

I asked several times about the identity of the person and who the person worked for. Quicken sidestepped the question. I cancelled my application which was approved for closing. I am a former employee of Charles Schwab and was surprised to experience such awful service.

I made the mistake of opening a joint Schwab account two weeks ago. I had been a Schwab customer years ago and never had a problem with them. Well, the new Schwab ain't the old Schwab! Right out of the box the website opened an individual account instead of the joint account.

Then it blocked the account because my wife and I live in an RV. i am disabled and cannot afford the rent of a fancy apartment. Apparently, Schwab wants to see people in my situation stay that way--despite their move to commission-free brokerage on Oct. 7th.

(Ever hear of new financial and bank bail-in rules? You could wind up with a bunch of your bank's stock instead of your money if it fails in a general financial emergency. because I can't see any acceptable ways a discount brokerage can make money without…

On 9/27/2019 I received the wrong notifications for trades: The first message includes the following information:

Symbol: BA 09/27/2019 320.00 C Security Description: Boeing Co 09/27/2019 $320 Call Action: SOLD Security No./CUSIP: 000059491579 Type: Cash Trade Date: 09/27/19 Settle Date: 09/30/19 The same wrong symbol displays on the account.

The symbol should be BA 10/25/2019 320.00 C.

I also received an email containing the text below which is very troubling: Settle Date: 10/01/2019 Action: Sold Quantity: 100 Symbol: BA Unit Price: $320.00 *Principal Amount: $32,000.00

Please notify me these issues were corrected.

Dov B Kaufman

I opened (or tried to) open a joint online account on Sept. 9th, 2019. D. I'm disabled and live an a late-model RV in a park on a long-term rental. " And that they would not unfreeze my account because I did not have a physical address.

I have good credit, bank accounts and a concealed-carry permit (with full FBI background check) sent to that address. I informed them I was closing the account. I then called their complaints dept. and spoke with a James Wilder in Indianapolis.

He claimed it was an SEC policy that they could not let me have an account. I requested…

My son was home from college over Christmas break, I noticed his left rear tire was not hold air pressure. We removed the tire and took to our local Les Schwab tire center. They said it would be done in an hour, returned an hour and a half later told the tire was fine.

Tire still not holding air took to Discount tire in next town. They said it had not been dismounted anytime soon and the leak was around where the tire and wheel meet. (bead). They cleaned the bead and mounted and balanced no charge. Excellent service.

Just like Les Schwab use to be. You would think they would help out when you are sending your kids back to college 5 hours away. Les Schwab business model has definitely changed in the last 10years. Great spokesman for Discount Tire though.

I filed a dispute about 8 days ago after being contacted by Fraud prevention. I was contacted by a dispute rep and was basically called a liar. She said someone I knew used my card and I had my card and was at the gas station at the time of the transaction.

I told her I would get a police report and she basically said it will do no good. I was robbed by both t\he individual who use my card and my bank. There is no assurance your money is protected with this bank and I will notify my employer of the in satisfactory service.

I used to think les Schwab was the best place to go. All my family and friends use them. Well I have to say that the last 10 years or so the quality and service has dropped traumatically. I have had several things happen to me.

first I bought 4 really nice rims and tires. I've noticed that the holes where the lug nuts are were getting very chipped up, I went to les Schwab and they tell me that's from rocks on the road. now I'm not stupid, but how can I prove that unless I can video each and every time they rotate or do something that would deal with removing the tire.

I too have a friend who had the same similar problem. Les Schwab said they are not responsible for that. All this was at the les Schwab in maple valley, WA. Next I have a rear seal blow. Took it to les Schwab in Milwaukie…