TransUnion

NO HELP. RUSHED OFF PHONE. THE WORST CUSTOMER SERVICE. MADE ME FEEL LESS COMFORTABLE WITH GIVING MY PERSONAL INFORMATION.

Tried to go online to execute a simple temporary lift on credit file. Despite putting all of the requested personal data in correctly, multiple times, a message informed me that Transunion was experiencing problems on their end and gave me a number to call.

I called the customer service # provided which was 1-888-909-8872 and spoke to a rep who "presumably" was able to provide temporary lift on file, although when I requested confirm #, she said all she could give me was a file # ??. I wrote it down, but even IF the lift had been placed, I did not want to go through hassle in the future, so I asked why I could not set up online account.

Of course, she could not help me with issue and indicated I would need to talk to someone on online dept at 877-874-2895. hmmmmmm. I queried her on…

On Tuesday, 8/18/2020 I called TransUnion to temporarily remove a freeze on my account. While speaking to the rep ( a male) I wasn't understanding everything he was saying due to his accent. If you listen to the recorded call it will be apparent there was a lack of communication.

At one point the rep said for me to calm down and then he immediately proceeded to blow air out in exasperation. I remember at the end of the call talking and the rep not responding so I hung up.

I called back an got the same rep. As I only wanted to get done what I needed I continued with that rep. As I didn't have my pin #, security questions were asked. To my knowledge I answered them correctly but the rep stated I failed.

All the while I was barely understanding what he was saying. That's the reason I…

Terrible customer service! Just wanted to temporarily unfreeze my credit. Other companies no problem- all done online. Your company always a problem. After speaking with a web support person was told there was an error code (219) and that she would transfer me to person to assist directly- landed me back on the main call in prompt where I am now waiting for assistance- now 35 minutes.

Your software is also horrible. I hate doing any business with this company- it is always a headache.

Every time I attempt to use Transunion I always ended up disappointed. This time, they have charged me twice to look at my credit score. 95. The previous complaints were when I called them, I could not communicate with them.

Another time, they were so far back on current activity, I began to wonder if they were actually in the business of monitoring my credit.

This Company has repeatedly ignored requests on line and by phone to correct my concerns. Since I have NO CREDIT cards for the past 8 years, they have continually assessed a POOR credit report. Have only a automobile being financed (3 years left) and no late payments.

Their credit rating is both arbitrary and comprises my ability to obtain refinancing of my home. It also lowers my FICO score which is a combination of all three Credit Bureaus.

Transunion messed up my reports believing Capital one and Us bank and 4 other creditors they will lie on a consumer in a second . Im tired of all the lies damaging my reports they will regret i have a contract agreement and bank statements so im victorious and what they have is capital one banks word but not the truth years ago i went to court against capital they loss. They will find out if the creditors are lying to damage my reports im seeking justice and cash big money.

1. The red line across top of screen of so called “required weekly test” is VERY annoying! I clear it with reboot and it reapers every week and a reboot is required again! Come on man! 2. I am paying good money every month for television and the same 15-20 movies are on over and over!

Please offer more movies since there are many to be offered without paying extra.

00 they agreed to, they also sent me an email showing I don't owe them anything anymore, I paid this September 5, 2019, I paid it with my First Premier credit card. the man I spoke with and gave my card number to to pay this told me this would be removed within 30-90 days, it still shows unpaid, I sent Experian, Transunion and

Equifax a copy of both letters and sent it registered mail, the only credit reporting agency that removed this was Experian, Equifax and your company did nothing to fix this. im 70 years old, I just wanted to fix my credit so I could rent a decent and safe place.

I had to pay burial costs that took 2 or more years that's why I could not pay this sooner. im complaining because this should have been taken care of already. the negative marks on my credit report needs…

On July 25, 2019 I mailed off for a free credit report - can't use web sites as they are restricted overseas. Called on Sep 3rd, Told it was in the mail. Never received it so another one put into the mail on Sep 3rd. - Never received it.

On Sept 16 called again - now the third mailing of my credit report. On Sept 26, called again - and promised another report would be put into the mail. gov that the Thailand postal system is holding up my credit reports and i should complain to them.

Strangely, I got a letter from Transunion stating that insulting additional comment put into my credit report by the CS rep. were put into my credit report under a personal statement category. Transunion also published my address on the consumerfinance government…

This is the worst customer service I have EVER had to deal with in my life!!! I was transferred 6X in the two hours I was on the phone, everyone I spoke with was foreign and very rude and talked over me and would not listen!!!

They kept saying it was the other department that had to handle all. All I called about was that I was unable to get access online to pull my report and to lift my credit freeze temporarily. Spoke with Greg (Supervisor) 855-681-3196, Deb 800-916-8800 (who did nothing and transferred me and did not even give me the number she was transferring me to when I asked for it), Elina (who was able to lift the freeze temporarily only then

transferred me again), Martin 855-681-3196 who did nothing but tell me I would need to call back during the day and kept talking over me…

I subscribed to the online service of Transunion. My credit score has been rather low. I have been monitoring it because my mortgage was paid off a little over a month ago. this eliminated 86% of my debt. this weekend my online report showed that the mortgage was paid and account closed. my score went down.

I called to find out why this would have happened. I could barely understand the people at the call center with their accents. They said my score on their end was different than what I was seeing but couldn't tell me what it was.

95 to send me what they saw. I tried to explain that I have already subscribed to the service to tell me this. I cant find a telephone number for anyone in the US so I can understand them. More than likely I will be cancelling the online subscription.

Last week I applied for a possible loan from Net Credit. All of their advertising states that applying will not affect your credit score. When I checked Credit Karma on Monday, it showed my Transunion report went down 40 points for to a hard credit check, while my credit score with Experian went up 17 points.

Net Credit flat out lie about having no affect on my credit.

I submitted a dispute about my credit report and asked what exactly is the collection record for. Nobody could even tell me, yet they have no problem putting it on your report and say by law they have to put it on there if requested.

Then They spin the question on the dispute to the balance is wrong not what I asked and say its verified. So I call today and speak with Rod a manager and ask why they didnt respond to my question and respond in 30 days and he wouldnt answer my question directly and just hung up.

So without any knowledge of what this collection is for they just put up whatever. No proof of it as I requested. Now he wants me to start all over for the third time And they wonder why your mad when you speak to them.

They act like robots and cant even be understood most of the…

that of January 17, 2018. What you DON"T know is that my insurance to Blue Cross/Blue Shield and to Medicare were submitted in a timely fashion on the day that the emergency occurred. A month later, to the day, February 14, 2018, I had another emergency requiring EMS Services and submitted the exact same information to them that I had submitted on January 17, 2018.

For some reason, even though the billing was handled the very same way, the January 17 ambulance ride was never submitted to my insurance company or to Blue Cross. Fast forward a year, to March of 2019, and the EMS Station that handled…

Called to correct information on personal information. Answered all questions to document who I am and then was informed I had to send validation information to them to correct their incorrect information. I asked if she understood the hypocrisy of that request and she could not understand that I had already verified who I am just to correct their wrong information.

She refused to assist in any way. She stated some creditor had provided the wrong information years ago and that TransUnion will not correct even though I have verified who I am and have provided them with the correct information. Inept and rude.

She continually interrupted me during our conversation.

Poor customer service. Chantel Smith is a supervisor in the specialist department. She is rude and in professional. She refused to listen to my concerns and pretended to hang up on me. She later returned to the line after I stated I was contacting the FCC to report this concern.

I again attempted to explain the situation to her and she would not listen and told me she was done and then asked if there was anything she could help me with. I again attempted to explain the problem I was having and ask how we could resolve the issue.

After explaining the concern again she became hostile on the phone and told me to hang up. I asked to speak with her supervisor and was informed she has several and that wasn’t going to happen. She then put me on hold for a long period of time.

A male Marvin…

Martina Grey (supervisor) and Richard Smith took my call and did not listen to my problem. They repeated over and over that Transunion uses a "model" different from Equifax and Experian. My complaint was that the scores reported for Equifax and Experian on the Transunion site had not changed in a year yet the scores for Transunion had.

If they were using the same "model" on all the scores, then all the scores would fluctuate and that obviously there is an error. Not to mention the fact that they are reporting scores from Equifax and Experian that are almost 100 points less than Experian and Equifax report on their sites.

I have a score from the Experian site that is reported as 697 and the Transunion site the Experian score is 597. I accessed these scores on the same day.

I lodged a dispute in April 2018 and submitted paid up letter for the default to be cleared to date the default is still showing on my profile. And to make matters worse they keep telling me they will re-escalate my matter to Head Office and still nothing has been done

Never have i experienced such incompetency in my whole life when my life is held at ransom and i cannot be hepled

This was obviously a foreign call center, as I could not understand EITHER of the two representatives I spoke with. I called to verbally request my TransUnion credit report, as I was recently denied credit based upon information it contained.

Neither representative was helpful in my request, as the second representative CANCELLED my order!! She then requested that I go through the application process again! I have, over three months, requested my report by phone and by computer, but your site states it is down for maintenance. This is ludicrous!!

I have a FEDERAL right to obtain a FREE report upon denial of credit, and TransUnion seems to be doing everything it possibly can, to stand in my way. I EXPECT A FREE REPORT delivered via First-Class mail, within 14 business days!! You will find…

95 for something that I free then she said I can show you where you agreed for the funds to be removed again I told her this was a mistake that this was my mothers day gifts money she said sorry sir no refunds I ask to speak to her supervisor then there are no supervisors here until Monday I don't want the service I don't even know what it is I just need my money back please I did not purposely do this

A customer service representative named Marlene on Wednesday April 25, 2018, at approximately 5:10 pm CST spoke to me in a most disrespectful manner telling me she understood English and to stop enunciating my words so distinctly. She refused to connect me with the Supervisor and never put me on hold to reach out to a supervisor.

She stated at the outset of the call that she was a supervisor which I believe she did to discourage any caller from asking for a supervisor. I respeatedly asked for a supervisor or whomever was in authority over her.

She refused to allow me to speak to one saying she was the supervisor. I advised her that I thought she was a customer service representative working out of her house. I am very concerned that she may have typed negative data onto my credit report.…

This credit reporting agency is horrible. The support stinks, they have an internet support and a consumer relations dispute support and the two do not communicate nor can either one see all my account info. It sounds like they only have people from India working for them, is this a company based in the USA or India? And we wonder why we have data breaches all the time with many of the scams coming from India, Dell computers has the same issues of data theft from their India support for the refurbished sales department.

Anyway, nobody was able to help me after more than 3 hours on the phone with different people, supervisors etc. People laughing in background because the lady I was talking to could not pronounce the word characteristics when they read their scripts as responses as to why…

They canceled my account because they tried to charge the wrong credit card on file of my account. There was two cards on file, one I had canceled and the other that was current. They never tried to charge the active and current card.

Now my account is canceled and can not be reinstated. A customer for more then 20 years and the customer service is awful. They now want to charge me double what I have been paying.

Your fucken assistance with fucken credit is just a shite website

Please refer to attached mail to one of your employees who simply cannot perform her tasks efficiently. I experienced fraudulent accounts being opened on my name around October 2016 which I had raised with the credit providers and after investigations, all have confirmed that they have been fraudulently opened.

So all of the service providers and retailers had updated Tranunion with this information for updating of the statuses. One such service provider was Quickdraw Payday (Cash Converters) and as per feedback received from them on the 02 May 2017, Tshabalala, Bongani had confirmed that the status had been updated.

To my surprise, when I received my credit report on the 04th August I was listed as a defaulter for this account which I raised immediately with Quickdraw Payday, who…

I was attempting to freeze my credit account. 95 per month account with a monthly renewal. I was never alerted that a recurring fee was involved. Unfortunately I did the same for my wife before I knew a recurring charge was involved.

I attempted numerous times to reach a person thru phone but no menu feature was found to allow me to talk to anyone. 95) fraudulent and requested a changed credit card number to stop any future recurring charges. I also terminated the unwanted account with your website termination request.

This was all completed on 12 Sept for both accounts. I printed out copies of those confirmation EMails. 95 for unwanted & misleading charges. If no response is received in 10 days I will submit a claims against your company for fraud.

Firstly they don't answer the phones keep dropping the lines. Call center agents are totally clueless. I am trying to get 2 invoices to pay for Imperial account 5248 and Danmar account 100843 without any luck. But TransUnion cannot give us services.

Send mail to my home and support addresses without getting any response back. Is anybody working at TransUnion to assist me please?

I have had a Target Red credit card since 2007. They refused to take my payment on 8-17-16 at 11:20am when payment was due by 8-16-16. I called the moment I remembered and as always intended to pay in full. I always pay any amounts due in full. Citing they have made a late payment exception for twice in 12 months, they could not take this payment and remove late fees of $25, interest and the negative reporting to the credit bureaus including TransUnion. This is stupid. three times on 8-17-16 and 9-26-16 I asked for a supervisor and was refused. I was placed on long holds and told a supervisor would call me back within 24-48 hours.

You're telling me that inside of this massive corporate Target organization, there is not one supervisor available to talk to me? I want the late reporting,…

I have had my credit checked lately and TransUnion have told me I only have a 780 credit score, and I have never been late on any payments in my history and have payed off every loan. And every credit card with consistency, all these years,,the only reason you gave me was I didn't owe enough people,and that should be a plus,,not a minus.

I am presently seeking legal counsel about this but I wanted a response from you folks at the TransUnion corporate offices before I proceed. I am not some credit default person. I should be in the 800's.

I am a victim of credit card fraud by TransUnion. When I tried to use their web site to place a freeze, the site wouldn't accept any pin I created. Tried for over a hour, then tried to get phone number to find out why web site wasn't working.

Has anyone else had problems with their credit report?

I'm complaining about your TV commercial for using/help destroying one of my childhood memories of the King and I, play and song of "Getting to Know you", I grew up with that song and had the opportunity to see the live play with Yul Brenner and Debra Kerr and has had a very lasting vivid impression and shame on you for associating this song with crime and identity theft.

That commercial is very insensitive. I'm asking that you please remove that commercial. I will also email the TransUnion complaint dept. with my feedback.

We paid off a vehicle through our credit union refinancing program with TransUnion. After the vehicle was paid off with Toyota, Toyota continued taking a payment from our checking account of over $500. This is a LOT of money for us. They will not give me back my money, (which they agree they owe us). without a lengthly and expensive process. I will spend hours getting them esoteric information I have never heard about from my bank and then faxing it to a long distance phone number. I'll get Fax charges and long distance phone charges. I can only guess what will happen with this paperwork in their system.

I wonder how long I will be in a struggle to get my money back. How many times must I fax this information to TransUnion before it gets to the right place? This is setting up barriers on…

Reporting that I filed for bankruptcy protection. I had been a victim of identity theft. It's someone else. This credit bureau isn't helping me out with this public record deleted information.