TD Ameritrade

I use their mobile app. MANY times I've gotten into a trade, or was about to get into a trade, and then then app kicks me off. It says "Your Session has been Closed". Today I was trading TSLA and did a PUT contract.

but then it kicked me off the app. I had to re-login. By the time I got logged in again, TSLA spiked back up and I was down $288! I talked to customer service and they said they'd only give me $150 as a "courtesy". Thats total BS.

It's an issue with their app as this has happened multiple times ONLY while I'm in the middle of a trade or when I'm about to confirm a trade. DO NOT use TOS mobile app.

I recently made a new account with TD I use their mobile app to deposit a check shortly after they closed my account and claims the fraud department put a hold on my funds for 60 days. Well it’s well over the 60 day period and still they have no answers as to why I can’t get my money??? I think it’s really ridiculous

TD Ameritrade charges for stock reversal 38.00 , when other platforms don't. That is terrible, it is not in the customer control.

My client is the court appointed Personal Representative of her late husbands estate. His will was filed and allowed by the Probate Court and left all his assets to his surviving spouse. Those assets include 100% of his shares in a corporation that is the record owner of securities purchased through and held in a TDA account in the name of the corp.

I furnished your estate department with a corp vote taken by the widow as sole shareholder authorizing transfer of all corporate assets to her individually and the dissolution of the corporation. I was asked and furnished your estates department with her Court appointment, the corporate vote, a new federal tax EIN , a w9 for the estate and a trading authorization for me to deal with the account.

Via unnamed persons in your estate dept. I have…

Hello, is it possible to have a problem with the address wallet and couldn't receive the profis because the reason is Blockchain error or it's a scam? Emily Mercados is the Admin. She was convinced me to pay deposit to acceleration of the Blockchain error to be rectified without results.Now she ask me to pay a deposit to BTC to be able to transfer my profit and receive it on another address wallet.

My late mother has her IRA investment with Ameritrade. I am a beneficiary and have called around 10 times and have emailed my IRA beneficiary and her death certificate application and keep getting an email saying I need to submit everything again although I keep doing that and

not getting anyone to help me and now they said they were purchased by Charles Swab and nothing is getting done. It is hard enough losing a mother but now Ameritrade wants to make excuses and not do anything to process my paperwork and give me my beneficiary payout.

I had some questions regarding my IRA and I've been trying to reach my agent Crocket Debozs at the Grapevine, Texas office, I have called his number numerous times and left messages, but to no avail.

This is a worst site Where they do not have control and does charge to sell our own equity.

I have waited almost 4 years for a check to come in, and as soon as it did, I deposited into my Ameritrade account waited the allotted time it to clear the check. Once it was cleared, I proceeded to transfer fund into my personal account which again I waited the time it took to do so, just to find out they had been cancelled due to AMERITRADE locking my account!

Now they want to investigate my account for FRAUD! What in the hell is going on, I did every step of verification that was asked of me several times and I still have no access to my account or MY money

You sold my stocks with out my permission and now charged me for a company that changed it's name. I'm 68 and on social security. I'm reporting this to the authority who regulates you unless my stocks are replaced and charges dropped.

TDA's ThinkOrSwim platform is full of bugs. You can place trigger orders, only to have them subsequently be changed while waiting so they don't fire. I've had TDA's support on the line "Shadowing in" (when they screenshare your ToS) and demonstrated the bugs for them and they have agreed that the problem is with their software and that I suffered real losses because of problems on their end.

They're very forthright about that. " So: they put bug-filled software in front of customers, then tell us to eat the losses from their…

Worst company to deal with, trying to get your money out. Every time we call we get a different person, who tells us what to do, we do it, then the next person says it’s all wrong. No help. When we ask to speak to a manager, they say they are too busy to help.

We have been at this for 5 months. We believe this is why they are so Big, they don’t return your money

Wait time for customer service is 2 hrs +

My experience with the TDA asset transfer department has been horrible. Have been attempting for close to a month now to do a simple IRA to IRA transfer from an external account into a TDA account. The process should be very straightforward but it is not.

In numerous instances action is promised, but does not take place and is not followed up on. Several attempt to re-initiate the process have again resulted in promises of action but again nothing takes place. Attempts to escalate the issue to a higher authority for a resolution are just buried; so far all promised return correspondence just does not happen.

ACH TRANSFER BACK TO CHECKING FAILED

Could not sell my stock when it changed symbols. Cost me a lot of money . Someone dropped ball but they ducked responsibility blaming someone else

I am extremely satisfied with TD Ameritrade customer service .They always have someone to help you on the phone 24 hours a day and are very patient with you and spend a lot of time with you to solve the issue and to explain to you how things work . Their option department is absolutely fantastic and i have learned a lot about trading options by asking them to explain it to me . I would rate them a 5 star or more ......

Advertise instant deposit thru email campaign. Doesn't work, tried 3 times, no purchase after deposit. Now have to cancel transferred in order to get funds back.

This is a scam.

My 7 siblings and I are opening Inherited IRA accounts so my late father's estate can be settled and distributed. I was called by a representative of your firm stating my application was the only one incomplete, and until it was complete no distributions would occur.

I asked what was incomplete. I was told I needed to provide my net worth information to complete the application. I informed your representative the Security and Exchange Commission says net worth, net income are not required to open an account.

They are not information that can verify my identity. Your representative said "That's the SEC, that's not us. It's in the Patriot Act". I was amused then, not anymore. I read the sections in the Patriot Act about required information to open an account.

Net worth is not required.…

Calling to td Ameritrade about Healthier choice rights , to buy 25 % of my existing stocks, 60+ minutes now . Have no mere time to wait , losing money and time here, today is deadline to buy, and platform not letting me do. Its disaster to trade on this platform, Thinking to move somewhere else, and recommended to others to do the same.

My account was closed this morning (#234887321,#235013765, and 2 accounts). I called the customer service about why this happened and how it was going to on, but they said my account was closed and I couldn't tell you anything. How can I check the message when you send me a message after account closing?

I was never provided with any information that I needed to verify before closing the account. How am I supposed to check my important message after it's closed when I can't even log in?

Also, after closing, TD bank withdrew about $8500, + $10000 from my 2 accounts. My account is closed and I can't even look into it but How did you withdraw my bank's money from a closed account? Your bank has no rights to my account because you closed it.

Also, TD said the reason for the closure is a fraud,…

Look your fee schedule is ridiculous for small investors! I am a small investor with less than 500 dollars in my account yet due to you fees I would have less than half!! I know it is a free trading account however you can't screw small investors with huge fees.

on small accounts your fees should be based on value of the stock!! 00 fee come on!!! Now all day I can't trade because you charged me and have my account in the negative!!!

RE: Third letter regarding Closure of T.D. Ameritrade Account #492-98698

I am the trustee for the:

Gail S. F. Karlen & Jon S. Fujita TRS FBO The Helen S. Fujita Revocable Living Trust UA 10/09/1997 Account # 492-986986

I have tried multiple times (with written records as well as with emails and texts) to notify the T.D.Ameritrade Office in Honolulu to request closure and transfer of this account to a Morgan Stanley account.

After six attempts over a 9 month period, I was finally able to close this account in March of 2021.

I wanted to close the account and eventually did close the account as it was very difficult to near impossible to obtain assistance in selling the NVIDIA and Apple shares and transferring the cash resulting from the sale to a bank account, so that I could pay for my…

The company I work for has used Clover.com and TD Merchant Services for over 4 years. TD Merchant Services lacks Customer Service Agent skills or protocols to communicate plans or due diligence with its customers.

1. In 2020 TD Bank decided to change its back office processing platform from OMAHA to another company with its CLOVER.GO application. 2. This migration of all accounts required that TD Bank Merchant Services close all Merchant Accounts (with a 16 digit number) on the OMAHA platform and open a parallel account on the new system (with 12 digits). 3. TD Merchant Services made this change in August 2020. 4. Our company NEVER received any communication about this huge change. TD Bank said that a letter was sent in AUGUST of 2020, but we never received anything. 5. Nor did TD Bank…

TD Ameritrade uses excuses to delay customer access to their money or withdraw of funds when customers want to close their account. For three weeks I have tried to transfer my funds out of TD and close the account but TD used various excuses to block me by requiring 2 test transfers, then not accepting the tests, blocking transfers out of my account, then saying it is a computer issues etc.

When I offered to physically go to their branch to pick up a check they said they can only return the money to the original source (BofA acct) under AMLA rules. The AMLA was their last excuse and TD used it to send the money to TD Bank.

They took the money out of my account and now after 22 days of hassle, no one knows where the money is. The only answer I get is that it was returned but they refuse…

Replied to an Ameritrade Secure Message concerning moving an account from another broker to Ameritrade (more business). It's been 8 days and multiple follow ups and still no response. Hold times when calling are way too long. After dividends pay in May, instead of getting more business I am now moving all 5 of my accounts to Fidelity.

Hold times should not be 40 minutes and Messages should not take 8+ days for response.

I have attempted to access my TD Ameritrade account for three months without success. I was told it was suspended due to a fraudulent access attempt in January. I have called a minimum of 20 times with on hold wait times of 50 minutes.

On two occasions I spoke with 2 different associates for more than an hour who couldn't assist and elavated the concerns to the next level only to learn no managers were available to assist. This is now beyond ridiculous and the poorest of customer service I have ever experienced. 8297. Donald Williams

This involves a technical problem and does not reflect on the wonderful service I received from the staff that helped me on the phone. In the situation of wash sales, your database has no place to reflect the actual purchase price of the repurchased sto.

It consistently shows the adjusted price that is reported to the irs. The only place to find the actual repurchase price is in the order execution table. To keep track of one's gains or losses in a wash sale is to copy down the execution price from the orders table and follow it by yourself.

For example, a stock sold at a loss and then repurchased at 70 may show that the cost of the stock was $80. If the stock is then sold at 75 instead of indicating an actual gain of $5 the table indicates a loss of $5.

I recommend the cost basis of a…

My account representative, Cynthia Jones, in response to my questions, instead of telling me she didn't know the answer, which was the right response, made up nonsense and gave me a tangled web of falsehoods. In other words, she made believe she knew what she clearly didn't, and gave me false information, which could have been harmful to me if I didn't recognize her answers as false.

When I pointed out her answers were wrong she ridiculously claimed I was abusing her and not human, which was offensive to me. Please re-train her so she does not harm other customers, and assign me a new account representative.

Well they close my account without really an alerting me and they are holding my $1,800 I would like it back

Representative was very impatient and unwilling to explain my account. Any questions that I asked about my account he could be heared laughing in the backaground. I mentioned another company (Robinhood) and he proceeded to become defensive. He didn’t check the account notations from a previous call I made until I asked him could he check.

This is by far the worst experience I’ve had with TD Ameritrade. Rep was dismissive, arrogant and didn’t soothe my concerns regarding my account having good faith violations. This makes me question if I even want to continue doing business here.

I’m currently on hold to speak to his supervisor. @1:23pm CST/ 08/12/2020 Nekole Bennett (account holder)

I recently opened an account received a deposit just yesterday from ohio. I used my card a couple times and they shut my account down and kept that majority of my funds claiming the deposit was fraudulant

RE: PROBLEM OF DOUBLE TRANSFERRING $250 FROM ACCOUNT 423845281 on JUNE 15 and OF TRANSFERRING On $250 TODAY JULY 20.. On June 15, 2020, I attempted to transfer $250 into a new custodial account established for my 11 year old grand-daughter Nora Heying (TD Ameritrade Act # 455912163) to match a $250 custodial account established earlier in June for her brother Sullivan Heying.

My son David Heying is the serving as the custodian of record for the Sullivan Heying account and I as well as David serve as custodians for the Nora Heying account. I intended to transfer only $250 to Nora's new account and sought guidance from your suppport team via a phone call to do so.

We went through all of the steps but the transfer did not after a considerable wait provide a confirmation record and the…

Paper trading and on demand are broken. it appears that bid/ask is not in sync with price. Tech support knows about it but no one is working on it.

Also the customer support line takes up to 3 hours to respond

Will you help solve this before my 700K moves to another platform

Trading platform crashed and tried calling investors number waited more than half hour to try and get someone so they can give me broker assisted trades. Had a lot of options expiring today and lost out on thousands of dollars due to platform , online and desktop not being able to log in

have not received my 1099 form by mail. why?

I want my 1099 in the mail, please send it.

account id 66084046

gene

my accounts I am forced to call since your system will not accept my passwords. It has now started to reject my user ID also. As a result I am forced to change both IDs and passwords. This has really gotten to be ridiculously.

Being blind is a real hassle but there doesn’t appear to be anything I can do to resolve the problem other than close my accounts. I don’t want to do it but may have to. I’ tried having sighted friends try to open the accounts but they are not successful either.

Tried several times to withdraw the final amount in my account ($750) but TD Ameritrade rejects it each time! Was planning to re-invest $500K back in when I understood what Trump was doing with the economy and tariffs etc. However, this final debacle has turned me off TD Ameritrade, will re-invest in another company instead.

Dec. 20th I called and asked what it would cost to purchase shares of GE. 95. , I called to make sure of amount. 00. I refuse to pay that amount. : # 862834378, 789059786, 885026432 and 885026435. Total value over $ 900,000.

If necessary I will move these accts.

Have tried 5 times to close my account by phone. 00. Check does not come. This has been going on for over a month. Must go to lawyer I guess.

I received a phone call from an investment firm today that reported that td had made a referral to them and were interested in my potential business. Upon questing they said I had given permission to td for this soliction. I had not.

I expressed my disbelief that td would do this, especially without my permission. The man did sound credible and knew about my td connection. He reported that his company has a partnership with you. What gives? Do you guys really do this?

I have a very large amount of money and have been contemplating getting back in the market with you people but now I am feeling skeptical. Please explain.

I use TD Ameritrade banking online to pay my monthly bills. I usually date them for the 4th of the month since that is when I get my Social Security. Some months TD can send payments electronically but most of the time it is by check.

I spoke to the bank & was advised that it is your fault since the company that you use accepts a limited amount of electronic payments. A few months ago I ended up overdrawing my checking account a few times because my payment was deposited before the date on the check. October's payment was going to be a little late so I called and made arrangements to get an extension until Nov 8. When I was online with TD last week I made the pay date Nov 4 a day after my SS came.

Today I found out that TD sent a check and with the holiday on Monday Nov 7th I am worried…

I am TD Ameritrade user and been asked to move my account. The service is bad and seems no response or very slow in response in account or application opening. I have just moved all my funds from TD Ameritrade and I am facing the difficulty in trading the Future Options. My orders had been rejected and I had submitted the Form 13 and Signature card to TD Asia but yet I didn't receive any email response to my case.

I don't know whether the email successful send over, is the form submitted successfully go thru or in progress and ready for me to carry out the trading? I called them and the response is there are too many email queuing and they have to view and clear or the request one by one. Is there resource constraint in Singapore and causing all the delay? Please help as I am thinking…

Tried to get a mortgage loan as a Canadian. The various departments could not figure out what was required. Offered us a favorable rate, in writing. then changed their mind and increased the rate with no real excuse. then out of the blue changed it again. We sent bank documentation our required documentation in excess of 30 times. They could not understand it. I provided job verification- been in same job since 1995. They did not believe and requested 6 times. I have close to 50 emails often asking for exactly the same thing.

We lost confidence and went elsewhere. Have received money and now I m told I owe TD money- which was paid a long time ago, they won't do business without up front documentation. Now I am told I was denied mortgage- is this sour grapes. I don't want it but it states…

This morning, I contacted Ameritrade headquarters, I was just calling to ask about my accounts or just investing. I was literally screamed at by an Ameritrade representative, for some general questions!. I will not detail the conversation which lasted about two minutes.

Not to mention the sarcasm along with the screaming! I believe with our modern technology, these discount brokers as Ameritrade will no longer be a necessity!. Researching, on your own will lead you to a wider scope of business investments that are suitable for you.

If not, I would definitely consider another brokerage other than Ameritrade. The screaming by Ameritrade was not the reaction I expected of professionals not a spoiled child, and very immature.

Year after year I receive an annual dividend from a thinly traded company. I have not received voting proxies, annual reports or timely dividend payments. The latest word is that the dividend paid on December 10 could take up to two months to reach my TD Ameritrade through Cede by the payor and Broadview/DTC representing TD Ameritrade. In a time of instantaneous funds transfer through the automated clearinghouse, this type of delay is completely unacceptable.

TD Ameritrade employees would not work for two months without receiving their paychecks, why should their customers? A manager had the hubris to leave this information in a voice mail. We have had three accounts with this company and its predecessors for over 20 years totaling three-quarters of a million dollars, but I am looking at…

The application says that my stop loss limit was not executed. Why does TD continue to have bugs when I try to trade online? Shouldn't this be the kind of thing that you can use quickly and easily. Come on I moved my funds over from another trader but now I am thinking twice about the decision.

I had placed a stop limit order to protect my down side. Well the stock went down and only approx. 3% of the stock was sold and I lost over $20,000. This is an unacceptable practice and would like TD Ameritrade to refund all the money that was owed or I will have to take other action. Please advise ASAP.

Just received my IRA for IRS - no gains for 2014. I registered with TD Ameritrade under their superior reputation for IRA's! Must be old news or past history of Amerivest part of Ameritrade! I cannot imagine the Amerivest teams that invested my earns on absolute junk mutual funds! I am tempted to contact the Amerivest team handling my IRA account with Amerivest! Amerivest deserves a special reward for despite record strides in the stock market 2014, I had nothing to show for any gains for 2014.

A stupidity and incompetent award for Ameritrade in lousy choices and decreasing rather than increase my investment IRA!!! I will not detail all the problems I am having and have had already with this company! I do have another account there. I should close the account and transfer to my other…

I was making withdrawals from the TD bank on Bayard street with my employee id for 11 months. Today the philipino teller asked me for my license. I told her I was in my lunch and that she has always taken my employee id.

anyway I had to walk back to my job in the cold to get my license. Then i came back just to have to wait behind 4 people in line. I was waited on my the black female teller time who began to help a co worker while helping me(holding me up longer) just to tell me she has to verify the check i deposited on saturday and was a a available today(tuesday).

long story short i spoke to the assitant manager who spoke to his boss who said i had to wait another 20 minutes to withdraw money that was clearly available(that was after 50 minutes). how to ciminals steal when i cant…