Property was basically a run-down slum. I forgot a bunch of things in a dresser drawer when I checked out, and did not discover my missing items until the next day. When I returned they said they threw everything out! Wtf!!
They could have simply called me!! 0 stars
Checked in was very late. Receptionist were not helpful nor show signs of sympathy
I wish I didn't have to even give a star. This place said it was being remodeled. What a joke. My grandsons room had black mold in the shower and roaches everywhere. The wallpaper is held up with clear packaging tape.
There are no phones in the rooms, the tv's did not work, no coffee makers. The fridge in my grandsons room didn't work either, no blankets on the beds . The gym was a joke. The pool looked like it was jelly instead of water.
So of course you couldn't us it either. BUT THE BIGGEST MOST DISGUSTING THING WAS THE BLOODY MAXI PAD THAT WAS BETWEEN THE MATTERESS AND THE WALL WHERE MY HEAD WAS. the trash was over flowing. The place looks like it has homeless people living there.
The extra chain for the doors were either broke or missing, so you couldn't secure your door properly.
Room smelled very bad. Curtains were stained and dry rotted. Felt like a time capsule in 1979. I left at 6 am feeling ill. I would feel better if I got a refund. I am disabled and homeless and have been living at the Hampton inn for a month.
It is more expensive but health is more important.
Booked a room through agoda for July 4-5 to enjoy the festivies in pigeon forge Tennessee. When we arrived at the hotel check in was suppose to be at 3pm, the lady advises me our room wasn't ready yet ot would be 4 or after before we could use our room to change an freshen up. 5 hrs.
I don't say anything I know it's the 4th everything was booked it was hard to find or get a room during this time.
Finally get the room key an upon walking to our room I notice trash everywhere, napkins, used Q tips,sugar packets an straws, cigarette butts, pop cans. We open the door the mold an musk smell is horrible. I go to make us a cup of coffee an what ya know they was a coffee packet in it that was used from previous occupants.
Guess housekeepers never bothered to throw that away or clean it out.…
I stayed at a Howard Johnson in Salem, Oregon located at 2250 Mission St SE. And I believe someone working at this location ransacked all of my luggages when I was away from the hotel they damaged my property and devalued gifts I had in my bags at the time I stayed at this hotel.
They damaged my luggage and the workers at this hotel treated me poorly including the manager. My employer uses Howard Johnson’s a lot to help temporarily house homeless people and after what happened to me I am going to tell my employer to use a different hotel chain because your hotel does not deserve to be used in the future after what these people did to me.
I will never stay at another Howard Johnson in my life after the way I was treated. I contacted the police department in Salem, OR and I plan to file…
I called two weeks before trip to request first floor due to my husband’s use of walker and cane. I called a week before our trip to verify. Each time I was assured first floor was available. The voices of both men I spoke to sounded mature and knowledgeable.
On the 13 of July, we arrive at the motel. There was no physical customer service person. Instead I went to a machine that looked like an ATM machine and a young man appeared on the screen. He proceeds to check us in and I notice it is 2nd floor.
I repeated that this was not acceptable and he basically dismissed me with “ there was anything he could do” because they were full. He was very rude and not helpful at all. He ignored my question about an elevator.
I decided to go look for an elevator and found there was none! Only wooden…
com when I arrived there were cars on blocks, men out in groups drinking and the pool was green. I am a mom traveling with my child and in a newer car. , nor did feel my vehicle would be safe.
I requested a refund but the manager refused. Attached are picture of the parking lot of the property. Any assistance would be appreciated. Thank you Brandy Gniazdowski
We booked our room until July 11th here in Las Vegas and pre paid for it. Without my concent the hotel clerk double booked our room using my name when it was booked under Krista Munn. They charged my credit card without my siganture for $243 USD and being we live in Canada, it took off the converted $387 which is fraud and lucky we caught it before they took rhe next 2 nights off my credit card. I need the money back faster than the 3 days it will take to cancel the charge to my credit card and my credit card can't cancel the pending charge until it goes through. I need the money back now to drive home and being it was not signed for to charge my card, I will be filing a complaint about the manager of the motel.
Besides that the motel is dirty, we can't get a maid to come clean or vaccum…
My stay at Howard Johnson over here in Lakeland North 98 was not great at all we had problems with the power going out the water was cold no no water cold water I just didn't think it was fair for all the money I paid to come relax after work and I would really like to be compensated maybe a free night or something like that because for all the money that I paid that I work hard for I don't feel like I've got my great pair stay and
out the sink stopped up there's so many problems here I don't feel like I got my fear there's water all outside I mean they're just with a lot of problems and I would really like to be compensated for my stay like maybe another night for free or something like that I really didn't like it and it's not fair to a paying customer and
they only have I mean it's…
Checked in yesterday.
First off the is over 200 dollars. Found broken toilet seat and nasty shower and dripping water from faucet in tub. Went to ask if they could at least fix toilet seat. Was told someone would be down. I am handicap and I almost fell off unsecured toilet seat. No body came.
Met girl from desk coming out of bar and asked again. She told me sorry maybe tomorrow and just be careful. If I wasn't paying over 200 dollars maybe tomorrow might of been okay. I don't check out until tomorrow but this is not acceptable.
And the halls all have a Marijuana odor. I've stayed here before but probably never again. Marion Sandhoff room 131.
This place is aweful. It is misrepresented on line and you should remove the pretty fake pictures on line. The bathroom smells really bad, the beds are so uncomfortable, the pool is ugly nightmare. I am not able to sleep and sitting up because I am so unhappy. not another free night.
You need to come down and see for yourself. $160 is not fair for this run down place. I am so upset. It would be smart and knock this building down and rebuild. com
I recently stayed with you guys this last weekend for three nights during the time I stayed I didn't ask for no services no towels no breakfast no nothing didn't bother the front end the first night I checked in I noticed that the two front girls in the front counters were talking about customers not in a professional manner but upon checking out the front end girl went to go check my room it was about 4:00 in the morning she comes back and she charges me $30 for a little washcloth that had Cheeto stains on it I told her it's a white towel it'll come out she got rude with me she told me that she was going to charge me she didn't ask me she just charged I've stayed with you guys before and
I've noticed that this girl's certain girl that works overnights is always in that mood she's just…
The Newberg Location is a complete disgrace. I stayed over the weekend of 5/20 for my niece's graduation. We had rooms 227 and 229, and in all of my years of traveling to all different states/places/ and populations, this has been the worst experience ever!
and that goes international as well. The location is disgusting, and dirty everywhere, even the Housekeeping carts are falling apart and being held together by duct tape! The bathrooms had mold all over the tiles, and the tub was stained and dirty.
My niece's rooms bathroom shower didn't even work. They had to use ours, now can you imagine all of us having to share a shower when we paid for 2 rooms? Let's not even get into the pricing as this weekend was surely overpriced.
The curtains had holes all over them and white stains that were…
I would give it 0 stars.Stayed at your hotel in North Plainfield and can gyrantee I won't be returning.The room smelled of urine,did not get the room I requested and paid for.Could not shower the shower head and bath faucet running at same time adjuster was broken,told I would have fridge and no fridge,entry doors to hallways do not lock anyone can come in at any time, cigarette burns in the bedding.Just a Nightmare would of left if anything else in area was available I am requesting a refund.
I booked a room for the same day, 2 hours later I called back to cancel, they refused to do so. I was also told my card will not be charged to we check in, check in time was 4pm.
I looked on my card at 230 and I was charged, I feel the lady was upset I was trying to cancel and just immediately charged my card. The booking was for howard johnson in Galloway nj on Whitehorse pike.
I was a guest at your location in Greensboro, NC. On Veasley St. When I called for a rate , I was told 55 dollars a night while I was on the way there. My flight was delayed so I usually stay at one of your locations if available.
However when I arrived it had changed to 80 dollars a night and was asked to pay cash . I thought that was odd. I told them I took a uber here and had no cash. They finally accepted my debit card.
The room I was given was dirty and when I called to complain, nobody picked up the phone and somehow a party started in the parking lot as soon as the sun went down. I was a guest for April 10th to 19th and every night I called to complain.
The police eventually showed up. During the day I would walk down and as for a new room away from the party area and was told…
My husband and I stayed at the Howard Johnson by Wyndham Houston Hobby located at 8800 Airport Blvd Houston , TX 77061 phone # 713-581-7234 during the dates of 4/21 - 4/23/2023. 03 out of my account before we arrived on Friday When we received our room key and entered the room, the floor was so uneven that the refrigerator and microwave stand was leaning forward about to tip over.
That's how bad the floor was. You walk and you are going up hill and down hill. Sheets are stained. The towels were very dingy looking and rough like they were dried outside on a line. The pillows were flat as can be.
There were major cracks on the tile floors. The bathtub was dirty and stained. The water to a while to go down. Light bulbs were missing over the sink. The TV didn't work. My husband tried the…
My husband and I stayed at the Howard Johnson by Wyndham Houston Hobby located at 8800 Airport Blvd Houston , TX 77061 phone # 713-581-7234 during the dates of 4/21 - 4/23/2023. 03 out of my account before we arrived on Friday When we received our room key and entered the room, the floor was so uneven that the refrigerator and microwave stand was leaning forward about to tip over.
That's how bad the floor was. You walk and you are going up hill and down hill. Sheets are stained. The towels were very dingy looking and rough like they were dried outside on a line. The pillows were flat as can be.
There were major cracks on the tile floors. The bathtub was dirty and stained. The water to a while to go down. Light bulbs were missing over the sink. The TV didn't work. My husband tried the…
i am a Wyndham rewards member Platinum status. i was put on the do not rent list because I refused to let maintenance do work in my room at 7pm at night. the Howard Johnson I attended is on shore drive Virginia Beach 23455
WARNING: I have been threatened by manager Amanda that she will respond to this message telling the public that I have been ugly to her and the staff if I speak publicly about this incident. The individuals running this location are THEIVES.
com but did NOT finalize the booking. Additional payment updates were required that I did not provide. com reps and myself have attempted to get me a full refund. com have expressed to Rhonda, another manger at this location, that processing my card for this transaction is against policies and procedures.
Rhonda has also been lying, telling me one thing and immediately telling the rep at booking something different. She then attempted to avoid communication with me by not taking my calls. Amanda and Rhonda need to be replaced by Howard Johnson, they…
Good Day
In December 2022 we secured a LONG TERM room (3 month rental) for our son who will be going to Fleming College in Lindsay ON, CANADA in April 2023. Our security deposit and registration fee was sent in (total $600.00cd) and payment was received.
On February 20th my son, husband and I drove 4 hours to go see his campus and his room at Howard Johnson. Desk manager Davie M knew we were coming to view the room.
* I have been requesting a refund for a tentative LONG TERM STUDENT rental since Feb 23rd....rental was to be for APRIL 1st, 2023.
* Our son decided to withdraw from Fleming and I sent an e-mail and called on Feb 22 and Feb 23rd to advise of cancellation.
* I spoke to Davie M then and also sent an e-mail
* Sent another message on Feb 24th
* Feb 28th Called and spoke to…
First go to the lobby for breakfast around 715am and the doors are locked. An employee (housekeeper) was standing outside waiting to get in as well. Go back around 915 to eat. They had some bread for toast and waffles.
No butter and what they did have was a stick of butter sitting in a plate. The juice did not taste good. Leave for the day come back and no housekeeping was done. Go to the office and I am told they don't do stay overs (even though clearly it states daily housekeeping).
Then I am told that if I would like clean towels I would need to bring my dirty towels to them and exchange them for clean ones. I am on a family vacation and shouldn't have to deal with this type of stuff.
I have this room booked for three nights. This is not acceptable and I will not be staying at any of…
If I could give -stars to the Howard Johnson in Billings, MT I would do so. Had reservations for March 3, 2023. When the students and staff arrived too check-in, we were told they sold our rooms to the highest bidder, and we were just out of luck. Leaving us to look for a different place to stay or sleep on the bus. I really do not understand how a hotel can be so rude. When asking for the manager she just said she was too busy with the police to be bother with stupid people such as us and said to just deal with it all and get over it. I will never do busy with them again and I am making sure others know just what happened and how we were treated.
Lori Kibbey 1-406-647-2382 PO Box 474 Basin, WY 82410
My 86 year old disabled parents used your Portland Airport Hotel to park and to stay on their return trip to Hawaii. When they landed they were told the shuttle was not running. They were also told they needed to call their own Uber ride.
When they finally got to the hotel, the person behind the desk could not find a reservation. She then sent them to a room that already had another customer in it. Very frustrated, my folks drove home to Corvallis after midnight.
They were overcharged for the parking and a night they did not stay. The manager has been non-responsive to satisfy overcharged. Can somebody help us, please!
I have drove to yuma az for a car show for several years this time 3 day stay no new towels never dumped the garbage in told them the sink drained slow i plugged the toilet told them in the morning at 830 we got back from the show and the shit was still in the toilet they told me the maint man had gone home they offerd me a plunger to unplug it its yuma az room 132 kent wise man 8016641832
Sean Hardwick (points) Dana Hardwick (charge) 1st set of charges Confirmation #84192EE003764 2/26 thru 3/2 Loyalty #214313675D 2nd set of charges from 2/27 thru 3/2 Loyalty #214313675D Confirmation #84192EE003775
To whom it may concern, I am writing to you about our experience with a recent stay at one of your choice hotels. Howard Johnsons in Norco Ca. We are from Oregon and came to stay at this hotel because we had a death in our family. Our son works for the railroad Co. Hertzog and gave us his 60,000 points for 4 nights to help with the expenses, because as you know funeral expenses are expensive. Anyway we had stayed the first night in the room assigned on the 2nd floor across the parking lot from the pool and spa, the next morning we asked if we could be moved to room 115 which was…
possibly BUD BUGS!!! There is a reason this is a cheap hotel. The rooms are filthy, I am not a neat freak but I do expect clean floors, not to smell rancid cigarettes in a non-smoking room, clean bedding (yes, the bedding had hair all over the sheets) and freaking hot water.
If i wasn't so tired the night I stayed there, I would have demanded my money back that night. I opted to sleep in my clothes and jacket on top of the covers. In addition to the list I indicated above.
I saw evidence of BED BUGS on the mattress. I decided to look at the mattress just before I left the next morning since the room was so filthy. I told the clerk at the desk about it, he was rude and refused to acknowledge it.
Thank goodness I looked so I could take the precautions to bag my thing and wash my stuff as…
We had the most horrible experience today at the Howard Johnson's restaurant on Okechobee Blvd. and Jog Road in Florida.
First we had to wait 10 minutes before a waitress came to take our order. ) We ordered eggs, toast and bacon and a combo platter. We asked for an orange juice and a glass of water. We had only one set of silverware on the table.
We waited 10 more minutes and still did not have juice and water. Finally they came. We asked for a set of silverware. We did not get it. After awhile the eggs and bacon were brought to the table without the toast. Still no silverware.
No combo breakfast was served. i asked for my toast. neither did my friend's breakfast. without the pancakes. Then we were told there was no clean silverware. It was all being washed!! Did we mind plastic?…
Adam Waterbury Howard Johnson By Wyndham (2162 Parkway) in Pigeon Forge, TN 37863 Confirmation: 9145705075652 Home address: 612 10th Street Manning Ia 51455 Phone number : 712-563-6383 [email protected] Dates of stay: Jan 2nd- Jan 30th (we had car trouble on the way and we didn't make it here until the 5th but paid for this hotel in full on the 2nd over the phone. Also they tried to charge me several times $50 each charge.
We booked our room on hotels.com. We always do. I found a few cock roaches in it. We had to move rooms a week after we got there because ours was flooding during a storm. We went to the new room downstairs and it had cock roaches earlier this week. I was planning to go in and tell them but before I could they told us that the owner wanted us to leave because we…
Stayed at the Howard Johnson 4141B Market St Hannibal Missouri October 30-November 1. Itinerary Number: 5136B343288711 Name: MARY DUNN Confirmation Number: 90977EE000418. We had neighbors who arrived around 8pm the same night as us. They started arguing at 10 pm until MN.
They then started back up screaming, fighting, swearing at 2 am and did not stop until after the staff visited their room at noon. We were unable to sleep at all the first night. We actually were afraid to call the desk as we were concerned about retaliation from those guests (we are two females).
We spoke to the manager around 6:30 am and informed him. He told my sister that he would talk with them. The arguing continued even after he told them to stop. I made another complaint around 9am and he said they would be…
Broken refrigerator ruined my Christmas candy and lumpia, the bathroom had rotted trim and the walls in shower was black, but above all else, there was No Hot Water. The front desk told me to run it for 15-20 minutes. Wow.
I ran it for 30 and zero hot water. I paid for 4 days and had to use my sister's shower. Now corporate is not responding to any of my emails. I want a refund and they just ignore my request.
Did a extended stay & paid a deposit of $500 . After almost a month of calling to ask the whereabouts of the deposit ? ( Had a check out date on Dec 16 & the front office was unable to do a walk out ;( ) Was told was not getting it returned.
) Have photos of the hotel had sent me & I have a video when I left …… Had spoke to others who also stayed & they also didn’t get their deposit. Did more reading of the hotel & read many reviews that others didn’t get a deposit returned ……… makes for red flags ?!?
I didn’t pay an $500 for something that I didn’t do ………
The rooms smell like mold there is black mold in the room. The housekeeper doesnt clean. Mexican girl in front counter is very rude. And the poor girl working front desk in the morning should not be working, im a nurse and could tell right off the bat she has covid, her eyes are all swollen, she was coughing up a lung, sneezing and her nose was stuffy, she lost her voice.
Its very dangerous to have an employee with covid working front desk not only explosing all the workers to it but also guest, kids and elderly stay here
Kept money for a room that wasn't to my knowledge booked and refused to refund because I had already booked in another hotel
Had tried earlier in the day to book online with the Howard Johnson at 8216 Harbor side Galveston Texas. It kept saying that we couldn't complete our booking after several attempts at 7:15pm we just booked with another hotel(Wood springs of Texas city tx) at 9:00pm we got notification from our debit card that the Howard Johnson had taken money from our account for a room .
I contacted Priceline and spoke with Dianna she then called The Howard Johnson and asked if they could REFUND our money? And the front desk employee*Mannie* told her NO do to the cancellation policy. I know this isn't why because I was double booked there in March 2022 and was standing in front of the same employee already in a rented room and "Mannie" told Priceline I was a no show and I never got my money back but…
The front desk staff are extremely rude, including Samantha. She decided to canceled my reservation and told me that I’m not allow at the property because I went back inside the lobby to warm up for 5 min because the customers are not allow to sit inside in lobby area.
The Howard Johnson in Vegas. 165 E Tropicana Ave, Las Vegas. Please also review all the comment in google where this is mentioned over and over.
Customer Service and some staff are the worst at the location at 5905 Victoria St in Niagara Falls.
The GM likes to talk down to you and insult you in a sutle manner. The manager that was on November 24th, 2022 around 10 pm is ignorant and does not like to listen to customer concerns.
The rooms are dated. Cracks everywhere, shower barely gets hot. Weed smell on the entire floor and when you tell the GM, he says he cannot do anything about it. Our entire weekend that is all we smelled. The GM says that the room is not cleaned for the first 2 days, but is on the 3rd. When we called and informed them that we did not want them to come to clean the 3rd night, he told me that they don't clean it; we have to ask for it to be cleaned. He tells you different stories.
Only 1 handicap spot was…
On website it said 10.00 per pet per day I'm getting charged 20.00 per day per pet not happy at all being overcharged
I stayed at the Howard Johnson's in Wheat Ridge CO 5 years ago and now have an unbelievable charge on my bank statement from them. They fraudulently made up room charges after I had checked out and charged up my credit card card for 450.
I disagreed, tried to fight the charges back then but nobody would listen to me. I was in the process of moving and though I fought for weeks over this charge I had to move on. They had many many complaints of them doing this to other customers and were finally shut down.
I am totally disappointed with your hotel company by stating you would not help me and now 5 years later the bank (which I closed the acct) has a 2500 charge off against me due to this! I'm older and disabled and now can't even get my medication to see/live due to your hotel totally…
I fell through my room floor. Management wouldn't call the fire department to assist in helping me get my leg unstuck. My leg is injured. They wouldn't make an injury report to their insurance. Clarksville, TN location
My friend and I tried to take our sons at the Howard Johnson in Niagara Falls for her son‘s birthday they both have autism and a bunch of other health problems and we both have she has a brain cancer and I have an unknown source of cancer and we were treated so bad I can’t believe how bad the manager Kevin treated us this was the start of September Worst experience ever I guess because we were both girls he did not like as questioning policies that you guys have I am which we are yeah it’s a free country we should be allowed to question policies if you guys have them he refused to rent a room to us and
when we file complaint you guys sent it right back to Kevin the manager and of course he’s gonna agree with what he did was right but he’s 100% prejudice against girls does not care for us…
I would like to speak to someone in the corporate office regarding my stay at the Howard Johnson on Tropicana in Las Vegas. We checked in on 09/29/2022 to Room #1048 and when going in the room the bathroom was disgusting with dirt all in the bath tub and dirty footprints on the toilet.
I went to the front desk and the clerk moved us to another room, Room #1209 and when we got in there, there was zero toilet paper and no shower curtain, so I went downstairs and spoke with the manager Bernard and he said he was going to comp the room for one night.
So we leave and go out, we come back to the room to take a shower and notice there is blood on the the toilet, bathtub and door ( I will attach photos). I go back down to the office and the manager has already left for the day, the clerks tell…
My husband and I made reservations at HJ by Wyndham at 512 Atlantic Ave Virginia Beach,VA. When we arrived no one was at desk there was a note on door stating “helping someone”. I called the number listed and it took several minutes for the person to arrive.
Once checked in the door to the room was extremely hard to open ( EXTREMELY HARD).. Once we go into the room it wasn’t the cleanest but we were exhausted from traveling from Massachusetts. The place was disgusting. I tried AGAIN to call front desk (several several times ) NO answer.
I walked back to the office and AGAIN a note was attached stating the same thing as before. She finally comes out from a room with a man. They checked the room and thought it was fine EXCEPT for the door.
She was extremely rude and condescending. I asked…
I was charged for a full stay at your Howard Johnson Hershey Pa location when I did not stay one night at the hotel. The manager is by far the rudest person I have ever encountered in the hospitality industry. com.
I was told that I would not have full cleaning service of the room. I asked if the room would be discounted due to the limited service. com as if that were an issue. I asked if there would be a discount due to the limited service.
He told me I could cancel and pay for the night and stay elsewhere. I explained that didn't make any sense. I asked if we could come to some agreement and he was adamant that I could cancel and pay for the night.
I walked out of the office. He exited through another door and was going upstairs and advised me that my reservation had been canceled and…
Had a reservation for 2 days. Informed hotel we would arrive after 2am. My original charge was supposed to be $580. We stayed from 8/29-8/30 and were charged $925!!! Was never told there was a price change, was actually reassured that the price would stay the same.
They took advantage of tourists
Stayed at Howard Johnson 3740 portage rd winnipeg Manitoba onAug 07 . Filthy no elevator just an all round terrible hotel. Toilet is so small and low I think It was designed for little people not those of average height.
I could go on and on but I hope you know how upset we were. I sent a note to your corporate headquarters and never received any response Very poor way to run a business. Howard Johnson used to have a good name What happened.
Hope to hear a response from someone.
Place was absolutely Disgusting had to ask for our money back and find something else ! So poorly maintained!!! The steps are even all rusty ! Not even painted ! Rooms well absolutely unacceptable!!! plate cover missing over the receptacle blood right by it !!
I need away too send all the pictures!
Terrible hotel , everything is old not like on a picture
Howard Johnson by Wyndham National City/San Diego South
Needs to be remodeled
Work with a company that pays for the crew members rooms and we stay every week,911 river view rock hill,sc I left a bag in the room when checking out and vehicles we drive have tonneau covers so it hasn’t been lost , camera shines on our hotel rooms door , and I just get blew off when contacting front desk like there is np accountability with the equipment and
personals we carry to the hotel daily sure isn’t a good look for feeling secure with property.. all the surveillance cameras I’d love to see how many bags I carried in and how many I left with , so I guess if we leave a bag it’s just forfeited..
not to mention how do we know a room wasn’t broken into considering it was left that the hotel.. another crew member is missing AirPods after housekeeping wntered the room the previous…