Google Gmail Customer Service
Rated 1.53 of 5 Stars
Based on 53 Complaints

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Top Google Gmail Complaints

Browse more than 53 reviews submitted so far

20

My account masterspook1970@gmail.com was suspended due to activities that my nephew did without my knowledge or permission. I have sent several appeals to get it reinstated to Is it so unbelievable that a kid would use a phone for The Gods knows what while the adult is asleep?
I have all my important contacts on that account not to mention app and ebook purchases. whatever reasoning spawned this Flawed and moronic logic that led your people to pass judgment and punishment on the victim with zero regard of the facts and assurances that this will never happen again by me. Has no meaning at all to you Holy than thou libtards.
I guarantee if The roles were reversed I would have given you the benefit of the doubt.
But then again I live in the real world where The concepts of Honor Integrity and faith in others still have true meaning.

20

Заказывал белые кроссовки 40 размера, получил черные 43. Заказывал черный фитнес браслет - получил белый.???

20

I HVE BEEN FLODED WITH E-MAILS FROM PORN CO, FORTHE LAST 3OR 4 WEEKS, EVEN THOUGH I DLETE, AN UNSUBSCRIBE, NOTHING WORKS! HVAE OVER 90 E-MAILS REATING THEMSELVES IN THE TRASH!

20

gmail used for scam ..see below

From: Anvanith Gui [mailto:infogui4@gmail.com]
Sent: Friday, June 28, 2019 9:46 AM
To: ambrose.nathan@bizadvize.biz
Subject: Re: Dear ambrose.nathan

Dear ambrose.nathan

Thanks for your mail, how are you and your health? It’s the will of God to know you in this transaction. I am senior staff in Foreign Trade bank here in Cambodia; I have been a banker for 27 years now. I have a client for years and I control his account here in Foreign Trade bank, unfortunately his family is involved in tsunami disaster on the 26 December 2004 in Sumatra Indonesia where they all lost their lives.

Base on this incident he started sick for years and develop heart problem and passed away on 12th march 2005 leaving nobody as the next of kin. On his sick bed I am the only person that control his hospital bills because I am in control of his money been his personal accountant.

After years of the fund ($32,640,000 Million United State Dollars) here in Foreign Trade bank none of the family is alive for the claims, recently Foreign Trade bank board directors stipulate to send this money to government treasury purse. I am a living witness of this fund which I will not like the government to have it together with his estate. I decided to contact you to stand as the relative next of kin because you share the same name with him .

All documents relating to my late client and the fund are in my possession. Hence, you do not need to worry yourself or entertain any fear in you at all in this transaction. With your consent, I will file your name officially as the inheritor and will monitor the process, giving you every information/advice on how to claim this fund and successfully transfer to your nominated bank account.
Meanwhile I will need you to confirm your information below so that it will enable me officially file your name at the bank as the inheritor for the bank to start the release process:

1. Full names
2. Full address
3. Occupation
4. Direct telephone number for easy communication.

All I require from you is your maximum cooperation.

Here is my Direct num Mobile Phone Num +855.98502242
Whatsapp +855.712066904
Here Attached is my ID card.

Yours sincerely
Mr Anvanith Gui
Board of Director
Foreign Trade Bank of Cambodia
Phnom Penh

20

my email id hk.292613@gmail.com Now i cant syn my gmail account beacause show old password is chage 58 days ago and then after change new password verification code not sent my number. 8002197480 so plz sir solve my problem....

20

I wish to report criminal activity by reportmoneywerder@gmail.com.
My email account with Virgin Media was hacked, somehow. They added 'Filter Rules', (the same one twice for some reason), to redirect all mails originating from 'Amazon', away from me and to themselves. They then, presumably, went onto an Amazon log-in screen, entered my email address and clicked 'Forgot Password'. Amazon dutifully sent a security code, which, instead of coming to me, went to these crooks; which gave them full access to my Amazon account where they have run wild for 2 days placing orders and requesting refunds on expensive things I had ordered up to a month ago.
Fortunately, Amazon was on the ball, became suspicious and called me. They have cancelled all orders and closed my account. I have liaised with Virgin Media and removed the Filter Rules and changed the password.

20

why why why do you people keep sending me everyday.old stuff that has been deleted and spam from many years ago......THIS IS BULLSHIT PLEASE STOP ......ONCE DELETED OR MARKED READ OR SPAM SHOULD NEVER NEVER BE SEEN AGAIN PERIOD...THIS IS BS STOP IT STOP IT STOP IT

20

I have tried to set up an account for my business but apparently since I sued a date of four years ago for the birthday, it will not let me set up an account with a parent. I went back to change the date to reflect it began 20 years plus the four years and it will not let me add an account. Then I changed my email address and used the older date, but it will still not let me add an account. This is crazy.

Why won't gmail allow me to create an account? I created an account about 6 months ago and used a parent. I learned that the account for my business cannot do may things required for my business so I changed the birthday to 20 years old and still could not remove it from my parent account. So I started over again as I stated above. If it were not for others requiring me to have a gmail account to do business, I would never use gmail. I need the email address to follow a very specific formula and I have now used the two options and gmail will not allow me to create an account.

Someone at gmail needs to figure out how I can create my account using the requirements layout in business dealings.

20

Gmail keeps sending me junk and adds I DO NOT WANT.
YOU keep saying you will deal with it and that it will stop immediately.
YOU LIED.
I have complained
and complained
and complained
and I am STILL getting your junk.
Next step is to cancel your service
or stop by your local office and cancel my service.
Since nothing seems to work I will just stop payments until YOU DO CANCEL MY SERVICE.

20

Recently I changed my phone from Android to iPhone because I was sick of Google constantly interfering in MY business, changing my passwords without permission & then excluding me from my gmail account
I have 3 email addresses, why that is, is NONE of your business
The addresses are
mccarey6@live.com Recovery email only
mcarey@talktalk.net historic address,seldom used as TalTalk are about as useful as Google
mcarey7340@gmail.com my main address, set up because TalkTalk were so unreliable & very good while you didn't interfere. Now crap, doesn't work at all

I have been using emails since the beginning & on the whole know exactly what I'm doing
I have recently changed not only my mobile phone but also I have a new desktop & a new laptop & am experiencing problems in setting up Outlook.com on desktop & laptop - it works perfectly on my iPhone & iPad

I would appreciate an answer to this mail with your clear proposal as to how you are going to extricate me from the mess you've created
You have 24 hours after which I shall reluctantly cancel ALL GOOGLE affairs

40

I am receiving unsolicited emails from Wells Fargo other places ! They don’t include in any place the unsuscribe alternative; I am very upset with Google that doesn’t respect my privacy.-

20

Good morning, in the last 2 days ,my gmail account has gone nuts. I had 500 e-mails yesterday, all unsolicited by me. Today I have 500 , so far and I just logged on. The spam folder has 4000. How do I stop this. What is going on? I normally get 20 e-mails a week, tops. Is somebody messing with me ? Is somebody messing with G-mail ? The account is now useless to me. I may have to switch to another E-mail provider. Thank you for your help. Bruce J. Spalla

20

I am having problem with Porn Hub. Please stop them to communicate with me. I have not ask to : Your Email just Signed up With Porn hub, Welcome To The Family #739. This is a work of hacker. i will not delete my email but I will forward this complaint to the Police.Subject:
Re: Your Email just Signed up With Pornhub, Welcome To The Family #739
From:
Ettore Lacchei <e.lupara@gmail.com>
Date:
3/8/2019, 6:07 PM
To:
feedback@kharbacharecord.com, feedback@horizonshopmedia.com, feedback@brandsmediatech.com, feedback@viraladsmedia.com

YOU ARE INVADING MY PRIVACY. STOP SENDING EMAIL TO ME. STOP USING MY EMAIL.YOU HAVE NO PERMISSION . YOU ARE AN HACKER.

On 2/12/2019 8:38 AM, PornHubSupport wrote:
>
> *You're Almost There *
>
> *Hello e.lupara *,
> 8 million + active members must be after something,right?
> If you want to receive more emails
> Pornhub is so much more than an extra porn site,
> it has a lot of social function that you should watch.
> The Pornhub community is a fun and friendly place to meet sexy and attractive people,
> so Confirm your Email to get the most satisfaction out of your experience
>
>
> Confirm My Email
>
>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's
> - me,&body=Confirm My Email>
>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
>
>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's - me,&body=Confirm My Email>
>
> This email was sent from Pornhub.com To e.lupara@gmail.com
>
> If you have not created an account with Pornhub, please <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com
----- Message truncated ----- YOU ARE INVADING MY PRIVACY. STOP SENDING EMAIL TO ME. STOP USING MY EMAIL.YOU HAVE NO PERMISSION . YOU ARE AN HACKER.

On 2/12/2019 8:38 AM, PornHubSupport wrote:
>
> *You're Almost There *
>
> *Hello e.lupara *,
> 8 million + active members must be after something,right?
> If you want to receive more emails
> Pornhub is so much more than an extra porn site,
> it has a lot of social function that you should watch.
> The Pornhub community is a fun and friendly place to meet sexy and attractive people,
> so Confirm your Email to get the most satisfaction out of your experience
>
>
> Confirm My Email
>
>
> <mailto:<feedback@kharbacharecord.com>,<feedback@horizonshopmedia.com>,<feedback@brandsmediatech.com>,<feedback@viraladsmedia.com>?subject=it's
> - me,&body=Confirm My Email>

100

I am not a Royalist, but the stuff you publish about the young Royals is nasty, mostly
Gleaned from the Daily Express and awful. I have the greatest respect for Google but please
Refrain from becoming a muck raking organisation!
There is enough nastiness , uttered daily , via Twitter, from the Presidential bathroom! You are better than that .

20

Every time I try to log into any site i am asked for my password. WHEN I enter my password I am told invalid !!!!!!!! Fuck this, it is not my intention to support this shit.

20

ive been locked out for so long.someone changed my password..it was sexyshel09 last i remember..my em a/d is joejoeshel@gmail.com.my contact email a/d that works is christopherjhammond2@yahoo.com.your recovery system totaly USELESS...it doesnt work ..i need to get into my a/c please help...land line 01458250485

20

Each year I am flooded with spam and have to create new filters to forward them to trash. The problem is that the spam filters are defective and do not work as they should most of the time. I started to contact Google's CEO for assistance and soon as I started to do that, my inbox has been ambushed, since yesterday. Any message that I send, it automatically sent to my Trash folder and any incoming legitimate emails, are also automatically sent to trash. I have forwarded this matter to FTC and FCC and now I will be sending this to the BBB. This is completely petty and unacceptable.

20

I'VE BEEN TRYING TO USE THE PHONE FEATURE FOR YEARS NOW AND I KEEP GETTING A MESSAGE THAT I NEED CREDITS. THIS IS A # IN THE UNITED STATES. WHY DO I NEED CREDITS FOR THAT???
THIS IS WHERE THE 641 # THAT I AM TRYING TO REACH IS......Area code 641 - Wikipedia
https://en.wikipedia.org/wiki/Area_code_641
Area code 641 is a telephone area code for a central portion of Iowa, including Mason City, and Ottumwa. It was split off from area 515 on July 9, 2000; this was the first such split in Iowa…
SO WHAT'S THE PROBLEM HERE???

20

I AM FED UP TO THE BRIM WITH GOOGLE'S ADVERTS, WHICH INCLUDES SEXUALLY EXPLICIT CONTENT! YOU HAVE ALREADY BEEN REPORTED, SO YOU CAN EXPECT TO BE PROSECUTED, IF I CONTINUE TO RECEIVE YOUR EMAIL ADVERTISEMENTS?

20

Google Emails from fusion medical were going to my regular inbox . Now the emails from fusion medical have gone directly to spam folder.

20

Google Emails from fusion medical were going to my regular inbox . Now the emails from fusion medical have gone directly to spam folder.

20

Someone has created a new gmail account using my name and contacts. The account is kenteallen929@gmail.com and is asking people for money. What do I do about this?

20

YOU WILL BE PROSECUTED FOR HARASSMENT, IF YOU CONTINUE TO SEND ME YOUR VERY ANNOYING ADVERTISEMENTS AND SCAM EMAILS ;

20

The gmail pop-up notifications that started showing up on chrome are VERY ANNOYING, and a detriment to getting my work done since I must dismiss each one before I can continue to work. Please stop them!!!

60

Hello,
I want to tell you about two people using gmail and hangouts to con people
but pretending to be single and asking for money for trips to visit.
They have profiles saying they are in one place but then say they have gone some where
usually for a parents or grandparents death.
Or want to meet and want you to pay for the trip.
These two are My gmail is jolegge0@gmail.com and
chloe climb <chloeclimb27@gmail.com
They both tried to get money out of me and were meant to be in Australia
If you want any more info just ask
Robin Walker

20

envito products of titusville fla purchased product from precise medical and has refused to pay.. a small claims judgement against this companay was issue in oct of 2018 docket no mj-07203-cv-0000155-2018 on 10/9/18

20

email and pass word stolen. when change password it appears that there is an automatic hack that change the new pass word at the same time

20

please Im getting so much unnessary email mostly from advertisers.Fed x keep sending email like they trying to get in touch with me Ive tryed to stop this to no Avail. Please Help.

20

Hello to whom it may concern, my name is Sharon Jones I have a new phone and is unable to send messages from my accounts, I am being forced to change my passwords to my accounts each time I try to send out my message ; which makes me uncomfortable doing. And when I do the messages do not go forth my accounts are as followed (1) Ermalv63@gmail.com (2) commsdjones@gmail.com (3) belparktenantcouncil@gmail,com. I am being blocked out from my own phone 443-452-3473 this is a new phone with the same number I've had for years. I will be getting a new phone and will be keeping the same number and is praying I will not have to go through the same issues. I left Yahoo hoping to receive better services, I don't to go back this should not be so hard to send important information it has cause many scheduling inconvenience. Will you please fix this situation? Than You kindly

20

I have been receiving up to 12 spam emails from "daddas@startimes2.science" every day. I unsubscribed and sent them an email telling them that if they didn't stop sending me spam I would report them. In the last 24 hours after sending them this email I have received over 20 spam emails from them. Can you please deal with this company and stop them from sending me spam. Thank you, Dale

60

i booked the order vide #40859845364457935 in which the said tempered glass is not matching with the mobile model SAMSUNG -J7 PRIME 2.SO IF U SEND SECOND TIME PL SEND CORRECT ONE OR DON'T.

20

Sir,

Following physical trauma at work, I now live with Post Traumatic Stress Disorder, further compounded by a stroke, and an additional anxiety state.As a result my I/T skills are restricted.

Each time I log in I am presented with advert material to install Google Chrome. I have a model railway and within my limitations I have made models and purchased model railway items, again presented with download Goofle Chrome.

If I log into my gmail account I am again presented with the advert to downlpoad Chrome.

Each time I log into my e-mail I am informed I have installed a new appliance (or what ever wording it uses - my memory for numbers and names has been terribly affected by the stroke)

I have previously downloaded google chrome and DO NOT LIKE IT!.

This continual advertising teally gets me down and I become agitated by it, to the point that these continual adverts for google products makes very anxous.

Please stop sending me these promotions, THEY ARE REALLY OBSTRUCTING MY USE OF THE SYSTEM

David Hunter

20

gmail continually stops my access to my emails. Claims that 'someone' has attempted to access the account using my password. Sadly it is me. If someone else is using my password, them clearly it is gmail employees who have given it away.

20

Please don't email me as I don't have access. Old Alcatel tablet unable to charge. Already have a gmail account and now have Amazon tablet but cannot remember password to re-open account. Contacted Amazon directly who while very helpful couldn't resolve. Signposted me to gmail help team. Eventually got through just now to a very rude guy. Very abrupt and dismissive. I explained my problem about password and he said it seems your account has been hacked. Even i know that's not true!! I pleaded with him as a gmail employee to help me recover my password and he hung up when I refused to entertain a 'one off payment'. Would recommend you look into this guy as not only rude, arrogant and incompetent but also possible fraudster. Am leaving gmail as useless sorry!

100

My google account was hacked they remove all my info i had first they tried to add a family accont ..i let google no i was not aware of it ...if u look at my accont I've been only sign in from phones they even took my you tubes Account..my info when i purchase from you tube credits card ...this email name is my late father as a
google user I'm asking for the email. Yuk return to right owner..
I lost my fone in june bought another

And please contact me at 4077587359

60

Almost every day, I get a pop-up from the right side of my computer that says "Your Gmail settings are out of date" or words close to that, It does not tell me what to do to fix the alleged problem. Usually, the message box will disappear but sometimes it disappears and returns a very short time later. My Gmail is not my main email (melstandart@comcast.net) but I use it enough I would be reluctant to get rid of it. What are my alternatives?

20

My laptop was stolen and my gmail was hijacked. When I try to sign on I asked p/w and when it is not accepted it asks for the last one I remember, I enter it and it says p/w changed 6 days ago. I hit the lost p/w link and it asks me if i want a code sent to my cell phone which i provided and is on my security account and I say yes, i get the code then it asks for the email i have on my secuity account I provide it and it sends me another code i enter it and then it asks me when i opened the account which i have no idea, Why wasn't I made aware that I would need that information and how come all the information i provided matches the information on my security account but i always get the message unable to verify it is me.

40

I've been trying to reply to a message on my gmail account. Went round and round having to resign in continually, with the same thing again. Then I tried to compose and send an email to the original sender with the same results and continuing results of having to sign in again and again. I have an iMac with OS 10.5.5. this has been going on since google took over. The result is swear words about google email.

60

I am having a problem, I created and account on Google gmail when I bought my iPhone 5 in South Africa and lately I forget the password and I been trying to recover and reset my password but I can't cause now I am staying in Namibia and my back email was my South African MTN number that does't work in Namibia and then I tried recovering it with my small cousin gmail to send the code there but every time I enter the code in, the Google guys don't accept it. Please what's wrong, help me out.

40

I have been trying for several days to get back in to this email address. Several days ago it went out for whatever reason and would not let me in. I've tried everything possible to get back in and recover my emails. Nothing seems to work. I am extremely unhappy about Google email in this instance.

20

My gmail system is disturbed frequently. Before some days l am advised to subscribe. Is it necessary to register in it? I am poor in knowledge to handle the computer systems. I think earlier arrangement is very easy to me. I hope to contact Google directly with my feedback, but corporate has no phone line that I can find. There are only support websites.

20

My Google gmail account was hacked and i lost all my contacts. is there a way to retrieve them?

40

I recently changed my iPad and tried to connect to gmail account. I have unfortunately forgotten my password and all the recovery processes take me to hardware or email accounts I no longer have access to I have been trying to contact Google and have been locked out of my account for three days now and am no closer to a satisfactory solution.

I realize that this is my fault but the walls around google that stop people from contacting them or getting any live help, are certainly causing me a lot of grief I have used several forms like this and get no reply whatsoever. The phone number to which I no longer have access that this account was linked to it. The email that this account was linked to which I no longer have access to was there as well. Google will not answer my repeated phone call.s Please could someone acknowledge this email even if it is to tell me nothing can be done?

40

I visited the Dallas Texas craigslist to express sorrow for the slain officers and to speak out about the street violence going on by the Black Lives Matter movement. I began receiving hate emails from him and I asked him to stop sending emails to my personal account and he refuses. They have become sexually harassing, falsely alleging sex acts with members of my family and I have blocked him from my gmail account but he continues to penetrate the filter. He alleges that he is justified because I mentioned his name, as have others and they have posted not only his name, but a list of all the harassing emails he has sent via craigslist. I have complained to craigslist and my complaint was ignored.

I don't even know if "Robert Jude is his real name". Not only has he been race baiting with false allegations, and subjecting me to unwanted and unwelcome sexual harassment, he claims that the police won't do anything. In the community where I live they won't. I have attempted to address my landlord's unlawful monitoring of my phone and computer and they do nothing. His brother in law is a police officer and his father in law is an ROTC instructor. They have certain access and credentials but unless they have had a Court order by the Middlesex DA these past 5 years since they have owned the house, they don't have a right to breach my privacy and security of my internet. I have addressed the matter with Comcast as well.

Accounts have been created on twitter misusing my yahoo email account next to what looks like a male from the middle east with some foreign language next to his name. All the hideous laughter when they are drinking upstairs which often coincides with online personal attacks of me . I fail to see the humor. As Google must know, any astute hacker can cover his tracks. Additionally, anyone can forward to other servers. My landlord goes back to his home country of Brazil annually. If this latest attack is also my landlord, he is capable of hiding his tracks outside of this country. By the way, he works as a lineman for a company called CEI, which is contracted by National Grid, and he takes the utility truck home daily.

He has from time to time gone off in the truck with his friends and goodness only knows to do what. With so much hate, threats to national security, violence, bombings, security breaches via the internet, I can't say that I have never been concerned about the possibility of a threat to national security because of any security breach he may pose. Just reporting an ongoing problem that I have had. On craigslist Boston, many of us have been harassed by "Prince Vlad", and in particular "Carmen Lucas". Some believe it is one and the same person. I am disappointed that google doesn't protect the privacy and security of users accounts as good as they should.

20

Someone has fraudulently stolen my identity. The person or people have open a gmail account using a Google login as the address. These people are using this email address and are trying to open credit cards and bank accounts using my name and my details. I have reported this to the Federal Police in Australia and would also ask if Google could close this account as these thieves are reckoning my life and my finance status. They can contact me any time on phone. These people have tried to do the same under other email addresses and these providers have been good enough to close these accounts. I would appreciate in you can help me stop what is against the law. I will also be sending a copy of this request to the Federal police.

20

I have been trying to retrieve my other email address without success. I have forgotten my password. I keep getting asked silly questions like when I last used my address and when I set it up. And also they don't recognize my number. I have some important insurance details in one of those emails which I need to get back.

40

I forgot my gmail password which I rarely use, I got the 6 number password through my text 4 times, each time entering it as fast as possible and each time it said it expired already, then I got the 6 digit number by automatic phone call from you, I called it immediately and it said it expired. the I tried to answer the question from gmail, the stupid questions you ask in the alternative method, when was the last date I used my gmail account and what date it was established are so absolutely lame its unbelievable! No wonder I use my other E-mail account regularly and not gmail ever! Why don't you ask preset personal questions a person might possibly know like just about everyone else in the whole world does.

40

I have a Gmail account "@gmail" which is now disable by Google without informing. Would request you to suggest or provide some solution to recover my email id as it is very important for us. Please let me know if you need any further information for the same. I cannot contact the corporate office and see no phone number online for help.

40

I used to have an gmail account, back in 2010. Google has continued to bill me for this account even though we cancelled it years ago. I have been locked out of the account and not able to access it to cancel the subscription. It is an outrage that I can't contact anybody. All your 'help' gets me nowhere and the email advising me that you will continue to gouge me is 'no reply!' My bank won't stop the payment without me cancelling it and I can't because you won't let me. This is no less than theft. Over the years you have billed me for thousands of dollars. Please stop fleecing my account immediately and refund the amount the account has been inactive.

20

I have had what is now, according to the internet, a common experience with gmail. I typed "gmail" into google chrome. I got a sign in screen in which my name and email address are already populated., It is one of the screens that say "One Account, All of Google", but has no "no thank you" alternative to bypass it. At the top of the screen is a message that says "re-enter your password". Notice that I have NOT entered anything at this point. I have just typed gmail into the search engine and this request to re-enter my password has come up. This screen will not accept the password. And yes, before you default to the classic "oh well, it must be the wrong password" response, I know that it was the correct password. I had just created it and it was in the password book right in front of the computer.

In addition, the "Change to another user" alternative did not work. It is unresponsive. I am not only frozen out of my email, but there is no way to get to any other email account through chrome. Even rebooting the computer does not work. After trying repeatedly and unsuccessfully to get off of this page, my email is locked. When I contacted the company to unlock the email, I was sent a form letter saying that I had been locked out because I had violated the terms of usage. This is absolutely impossible. The email was brand new. I used it to join freecycebaltimore, a yahoo group. I posted to the freecycle group. That's it. That's all. Again, it was a brand new email used only two times. There is no way that I could have violated your terms of usage with those two functions. The response from your help desk informed me that I would be asked for my phone number the next time I attempted to sign in for verification and to restore access to my email. Well, that didn't happen. Google chrome was still stuck on the same "re-enter password page" that would not function. Trying to enter that particular email through explorer did not work either. It was still locked and did not ask me for a verification phone number.

This is a growing problem. I looked on the internet and there are a lot of people caught in the "re-enter your password" endless loop and having their emails shut down as a result. The only way I could access my other gmail accounts was by going to another search engine. I could get in my other gmail accounts under explorer. If your company is staking it's future on the "One Account, All of Google" model and you have this huge glitch that locks people out of their email for no reason and will not allow them to change users or go into any other gmail account at all, you are looking at a huge public service disaster. I use gmail not only for personal emails, but for work and business emails as well.

I am afraid to use google chrome to email anyone. When that glitch occurs, your email is toast and I can't afford to loose my work and business contacts and messages. Fix this. Blithely blaming it on the customer is not a solution. When customers have to use other search engines as a workaround to get into their gmail accounts, it is only a matter of time before they quit google chrome is disgust and choose other search engines as their default. For the record, the email account locked and lost was patiencehereonout@gmail.com

60

I have a gmail account for which i have lost the password, i tried with the methods mentioned but could not open please assist Gmail account. It's currently a UAE email and the support here from Google is non-existant.

40

I received a notification of someone trying to get into my computer through my Google gmail acconnt. Reference number mz1786, as i understand someone in Tokyo is trying. I don't know anyone in Tokyo nor do I E-Mail anyone in Tokyo.

40

I am traveling overseas and my gmail account has been locked because google thinks that someone is trying access my account from Prague and Warsaw - that someone was me. I can't register to get a code to be sent to my registered mobile because that phone is PUK locked and won't unlock and Vodafone in other countries is not affiliated with Vodafone Australia so can't help unlock it. I know the day and time when I last accessed my gmail account but don't have a clue when I first went with gmail - which is a question google requires me to answer.

I will be traveling around Europe for the next 3 weeks and need access to my emails. Please note that I have given permission for my daughter in Australia to see if she can access my account from there. Perhaps Google needs something like the banks have - I informed them that I would be traveling overseas so they wouldn't lock my cards. Please unlock my gmail account.

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