Microsoft Skype

I have always easily bought credit and called my parents, but lately, there are many barriers!

It is horrible!

I can't just break through to PURCHASE CREDIT!

Literally, that is to give Skype money if not for Skype to try and help me connect with my family abroad!

I am calling Uganda.

One subscription is $9.

99 when I click it -it automatically upgrades to $18.

99 and does not allow any other options to buy lesser credit.

It is frustrating knowing you cannot depend on this to speak to family!

strated setting up account for family use and first thing that greeted me was a pervert asking to join and showing his genital area in his photo name Perez .

Not something I want to show family.

Think I will try zoom.

Very poor!

Was looking forward to using skype but no way with this happening.

since yahoo went to you the service is very bad. very much of the time what I am reading is put on hold I can't keep getting the rest of the story and it takes for ever if it ever comes up.

I feel yahoo should drop you

I have lost my Skype unlimited europe subscription due to my credit card refusing the annual payment on 6th November.

They told me that it is due to there being a lot of fraud with Skype payments.

It was nothing at all to do with my own credit card.

Because I didn’t check my emails for just a couple of days, you cancelled my subscription.

I am now being treated as a new customer and being asked to pay well more than double the amount I usually pay.

I have had a subscription for years and this now counts for nothing.

This is really unfair treatment.

TWO days’ notice before cancelling my account when there has never ever been a problem before with my payments is ridiculous.

Mastercard say the problem is with Skype not me.

I had SKYPE for a long time and now when I try to log into it using Microsoft like You wanted Me too using My email address and password it came up saying that I was blocked and will not let Me into SKYPE.

I do not know why You had to block Me when I did nothing wrong I only change it from the old verson to the new one of SKYPE, i happen to get SKYPE after I change to the new verson and now I cannot get into it because of the block.

So please unblock Me so I can continue I getting into SKYPE so that I can talk to My Friends that I have on there.

I am a Senor Citizen and if You have a heart You will unblock Me so I can talk with My friends again.

My email address is whitman946@yahoo.com My Password is Webbycam22 so You can fix the block for Me by unblocking it for Me.

Send Me a message…

October 23, 2016, I paid Skype for a year subscription of my Skype number it has not been activated, and I have tried for the last week to get it activated to no avail.

Today I have spent the last two hours with Microsoft customer service hopelessly to find a solution, they have repeatedly tried to connect me, however the calls were dropped each and every time.

I cannot and should not be expected to take any more time from my important schedule to remedy this problem.

So I am respectfully requesting the Skype corporate office to please resolve this matter immediately as all I done is prepay for a service with Microsoft that I am not receiving.

Sunday it was my sons birthday, couldnt skype that day so did it on Monday at 4.

00 pm.

He lives abroad and speak on Skype every week.

That day was very important to me and it kept freezing up, could see him but could not hear each other.

Kept trying and kept going off.

He Skypes all over the world for his job but nearly always has problems Skyping me.

Very disappointed with it when I cannot have at least 30 mins with him.

I just signed for service with Skype.

I gave all the info needed to sign me up, including the Martercard number where the payments would be taken out of.

When I tried the service I was asked to supply credit card information.

The same info I supplied earlier.

The $20.

00 I put into my account was suddenly gone.

I would really like an explanation of this mistake.

And please,don't apologize, just tell me that the money is there.

My skype ID has been suspended.

Need to fix this asap!

Here is what I got back from customer service.

Thank you for contacting us again.

I appreciate you taking the time to fill out the form again.

I have fully reviewed your entire case history and information provided in the form.

Unfortunately I am not able to proceed with your request because you did not pass the verification.

The verification form is the only way for me to verify your identity and since you have not been successful in this process, I’m afraid the only solution moving forward is to create a new account.

Here’s an easy guide for creating a new account: https://support.skype.com/faq/FA10184.

Alternative is using a Microsoft account: https://support.skype.com/faq/FA12059 Let me know if you need help creating a new…

I have requested an account activation from support but they keep ignoring me.

All I've heard is this...

"Thank you for contacting Skype.

I’ve carefully reviewed your account details and information provided in the form.

After a thorough analysis, I’m sorry to say that you did not pass verification.

We at Skype value the security of your account very highly and since I’m not able to verify your identity, I cannot investigate further or make changes on the account.

You can give it another try if you’d like to change your answers to the verification questions."

l am furious about you pulling out of samsung smart TV.

We only got out for this to speak to out grandchildren and friends abroad.

We paid out for a camera to suit the TV and now because it suits you it is all wasted.

Not small with ipads and telephones.

We are going to trading standards and this is not good enough.

I have just noticed 8 different charges for Skype on my bank account.

These payments were taken without my knowledge and is money that I cannot afford to lose from my account.

I would like this money reimbursing to my account ASAP.

Please advise what action you will take immediately or if anyone has their contact information.

Someone has built a Skype profile with my daughter's name to use to bully a school girl.

The profile in question and its username is registered.

Both my daughter and the girl on the receiving end on the Skype bullying call are only 10 years old and are very upset about this.

Not only this bullying is unacceptable and needs to stop, it steeling my daughter’s identity is a criminal offense.

Can you, please, identify who is using my daughter’s identity so I can report this to school as soon as possible?

If not, I want to know how I can file a formal complaint against Skype for not protecting their customers.

I have been trying to cancel my recurring charge for a Skype phone number, why would I need so many Skype numbers, there appears no way to easily cancel these charges only to subscribe further.

I repeat I want to cancel these charges as I do not use Skype numbers.

The following information belongs to someone who hacked my account today.

I am very curious as to how they could get into my account without me being notified and changing my information.

Currently, I am unable to access my accounts such as outlook, skype and normal Microsoft information.

The information was changed to email: si...gmail and phone 44. please contact me with information to prosecute this individual.

"Please be reminded that one month subscription is only eligible for a refund within 1-month from purchase.

Three-month and twelve-month subscriptions will respectively expire within 3 and 12 months from the date of purchase.

Also, used subscription are not subject for refund." You never complied with my request for unsubscribe made properly the same day of such subscription.

On that basis you suppose to give me full refund (three months).

Otherwise you do not apply you own rules.

Moreover, every month after I renewed my request without success I sent you the following that you simply ignored.

Here is the same email I sent you each time.

The same day I requested to unsubscribe and since I never used Skype supports such as calling to anybody.

Even though my debit card has been…

Skype has my e-mail screwed up so that when I post anything it will not go to my e-mail.

So, I'm going to have to cancel my e-mail account that I have had for many many years just to get rid of skype.

Customer service is a joke and they place me on hold each time I try to call.

Is this the best you can do?

I don't know what happened to my Skype account but it dissapeared with all the money I had placed on it but far worse, ALL MY CONTACTS as well.

A new site seems to replaced it, with same name, I think but blank of all contacts and money placements.

I need it back, PLEASE.

I may have lost by now my password.

Skype carried on to take money from my bank account, monthly.

I phoned my bank Barclays in the UK to stop many payments but at first it did not work.

Skype carried on receiving monthly payment until recently.

Now I believe all next payments will be refunded.

But I have lost money there .

Of course as soon as Skype has done the necessary improvements I will be their customer again.

I can not find my account on Skype.

It just disappeared from my iPad.

Tried to restore it in various ways, but now I did another one after speaking to the customer service rep.

Really, there is no problem but would like to get an old account back.

In July I signed to Skype and the same day I sing off.

I never used Skype service, and my account at TD Bank has been charged since that day.

I am requesting refund and taking my account off of the customer's list.

Next I will send my complaint to the corporate office.

I keep trying to download and install beta for Skype web so I can make audio and video calls.

It downloads but it never installs.

I just upgrade to MS Windows 10.

Is that the problem?

Operating from Edge?

Is there a fix?

I have never had a Skype complaint before but this time I am calling their corporate office to let them no.

No response from customer service either.

Skype blocked my contact list.

Numerous form of complaints with no solutions.

Long response times with the same redundant forms.

Then would not let me log into my account...so now I sit with no Skype, no money, no nothing.

Seems the English are finally getting back at us....totally idiots.

I asked to be cancelled, unloaded Skype but no reply.

Now I get they are sorry and are giving me free calls.....just how do I call and who?

How do I get they out of my life.

They are still charging my credit cards and I have to options.

Skype video messaging calls me during night time waking me up and really goofing my sleep up.

I have tried blocking but it doesn't help.

I do not use video messaging but don't know know how to stop calls.

Have tried contacting support department but they are no help!

Please note that i have skype subscription for 2500 minutes to India.

Most of the time call disconnects after 1 min or 2 minutes.

Am very disturbed because of this.

I have 9 days remaining to complete the 2500 minutes.

I am very much disappointed with present service.

I tried calling from mobile, PC, through direct mobile data, wifi, dsl line etc.

Kindly resolve this issue.

Please note that i have skype subscription for 2500 minutes to India. most of the time call disconnects after 1 min or 2 minutes.

I am very disturbed because of this. i have 9 days remaining to complete the 2500 minutes. i am very much disappointed with this.

I tried calling from mobile, PC, through direct mobile data, wifi, dsl line etc.

I really hoped someone at the customer service hotline could kindly resolve this issue, but so far I am only more upset by each interaction with the Skype company.