AFNI faces significant issues with customer service accessibility, including extremely long hold times and frequent disconnections that prevent customers from resolving urgent matters. One customer experienced billing errors that impacted their credit report, while another struggled to reach support for their business needs. However, one positive review highlights satisfaction with AFNI's collection and customer management services.
Common Issues
I am trying to refi my house with AFNI. I now have a charge on my credit report from direct tv that is not mine for 170 in November of 2015 we have had direct tv for 10 years, no outstanding bills.
I have never had a past due bill now it is time to sign paper work for home. I have been on hold 8 times for up to an hour trying to get help with this issue.
I spoke to support and called 1-866-352-0479 on Monday morning. I saw the hours for customer service was between 8am-6pm, at least that is what I assumed. I use Afni for collections for my gym and I had several members overdue.
Having used ABC Financial in the past, I was looking forward to speaking with a live human. But after waiting on hold and getting disconnected I finally gave up.
With Afni, I was carefree about the way they engage customers with different strategies. I run a financial business and needed some outsourcing company to take care about customer management. Afni was there to bring in the right expert advice when needed, useful recommendations.
They take care about collections and payment related that I didn't have to worry too much about. Thanks to Afni, my company needs have been taken care of.