Intuit

QuickBooks took $3700 from my contractors bank account on 7/21/2023 as they suspected fraudulent activity. Upon further investigation on their site they found out that the transaction wasn’t fraudulent. I have already repaid my contractor but I still haven’t received the $3700 back to my account.

I’m being told that I have to wait 14-30 business days for the refund. This is complete BS as there was nothing fraudulent and I don’t understand why I have to wait this extended time to be repaid for an error on QuickBooks side.

When I call in all I get is the run around and get told there’s no one else I can speak with about this matter. I am a small business and the delayed fund’s reversal has caused a great hardship to me and my company.

At this I’m very frustrated and do not know what else…

They failed to file a 2nd quarter 941 for our business and we are having problems with Social Security having updated numbers. 4 phone calls and no resolution.

Quickbooks should be sued for fake advertisements and for misguiding consumers. I regretfully express my extreme dissatisfaction with QuickBooks due to a catastrophic loss of my company data. Despite my utmost reliance on the software and its supposed backup capabilities, QuickBooks failed to recover my lost data when I was unable to login into my Apple Account to pay my subscription. Apple could not help me recover my Apple account and quickbooks cannot accept payments outside of Apple resulting in significant setbacks and countless hours of lost work.

The lack of a viable payment and data recovery option from QuickBooks is simply unacceptable. As a business owner, I trusted this software to safeguard my crucial financial information, but it failed me when I needed it the most. The…

I spent a total of five hours on four chats today, each ending in disconnection. They charged us for months $20 to accept payments and I found out that I wasn't supposed to be charged at all. They were unresponsive for refunds so I shut payment acceptance off and can't get it turned back on at all (which is free + usage to everyone) because apparently they retaliated.

The reps I dealt with today were completely incompetent and one was abusive to the point if it takes the rest of my life, I WILL get her fired. Quickbooks Online is a complete joke and I will receive service for life for free if they want to avoid a lawsuit.

I'm DONE playing this game. Customer since 2007. Time for my payback.

At the start of the year when it was time to renew my QuickBooks desktop service the recommendation was to use QuickBooks online because there were issues regarding QuickBooks desktop that were not resolved, in spite of spending multiple hours with the QuickBooks team to fix the problem of transferring data from the Bank of America to my account. The next recommendation was to pay for the bookkeeping services to transfer the data and then to have a monthly support with the bookkeeping services.

After dealing with unnecessary hurdles relating to the fact that QuickBooks online does not communicate with QuickBooks desktop and they in clear competition within the company and the fact that QuickBooks online required data from payroll assist that was given to me by Payroll assist but that did…

We have been trying to file taxes for 3 months and continued to have difficulty signing in. We finally got in and at the end we were charged $124 for the simplest taxes ever to do ourselves. At the end it asked us for $124 so we thought maybe we were wrong about it being free.

We paid and next page was to submit the forms to the IRS. It would not allow us to submit the taxes until we put a code in and it looked as thought the email address was different from what ours was (just off a few letters and

must have been an old address) I emailed and they said they would call back in 17 min. They called and we were on the phone for 1/5 to 2 hours and she kept saying she could not find the account.

(We used the same account that we used in the past for filing) I told her to look at the one that…

1) Given misleading information when purchasing Quickbooks 2) Told that I would receive a phone call - on a number of occasions and never received one 3) Told that a request to have a manager call me was placed and I would receive a call within two business days - never received 4) Told I would be sent a form to receive a form that I needed to completed to receive a refund for Quickbooks Online (sold to me with misleading information) when I purchased Quickbooks desktop instead.

5) Unable to talk to anyone at Quickbooks about my concern because there is nobody answering phones 6) Recordings to call back during "normal business hours" when I call at 9:30 on a Tuesday that is not a holiday. 7) Complaining that I have to waste my time typing all this out when nobody will probably even read…

I went to update my DMS that I purchase through Intuit. I had called the help line as I needed to update and I was having issues with DMS with the phone numbers and emails were not updating through Lacerte client transfers. She had my run Hub Tools on my data base. After running it I could no longer use my original 21 data base and had to use a data base that hub tools had created. She then transferred those clients to my 22 DMS but didn't wait on the line.

On Friday I went to start using it and none of my PDF's would open. I called the help line and it turns out that the agent from the day before incorrectly used a database and now has caused permeant damage to that database. Unfortunately the agent on Thursday did not follow Intuits protocols of having the client make a back up BEFORE…

I called customer service to find out about my renewal. I talked to Znartreka she told me I was not on the account and that I would have to have someone on the account call in. I have been on the account since 2003 and am the business owner. She would not transfer me to a supervisor or stay on the line while I logged into the account. She told me that she could not transfer me or help me and hung up.

This was extremely unprofessional and if I had another choice other than Intuit I would take it.

We have requested a refund 5 times – each receiving a scripted or BOT answer. Can we please have our problem addressed by a Human Being. We’ve been referred by QB Live Bookkeeper to QB Customer Service refund department and back again – each referring to the other.

: it was Sabrina QuickBooks Live Help on 12/8 who last referred, even guiding to the website. This is not the proper way to treat loyal customers with a total of 7 subscriptions. The problem: We thought we were being signed up for one subscription when we subscribed on 11/8 but it turns out we were set-up for three.

Co’s 2&3 have none and practically no activity. Why would want subscriptions for them? - it was a misunderstanding that no one at QB seems to understand or care to satisfy. We were misled into subscribing to two…

Holding hands for no accountable reason. When in communication within various people they’re very inconsistent yet we keep complying will uploading redundant info only to be told they need 2 business days to process which is bs. They blame Truist who also terrible.

They’ve brought business to its knees since 95% of revenue come through them.

I have multi transactions missing on QB. I talk to multiple reps . This has been going on for over a month . Quarterly taxes are late due to issue not being resolved . Reps are not calling me back .

I get emails saying this is resolved but it’s not . I been getting the run around for over a month now and no one knows anything. My account is messed up badly and I have to report to irs why my taxes are not right due to QB.

I have pictures and emails of things for proof. 7314348893 please give me a call before this goes any further . There will be expenses if this is not resolved and keeps on happening and a lawyer will get involved due to the big expense I am about to have to pay for someone else to get my account current and correct for tax purposes.

Someone please call me this is URGENT…

We recently began using QB online, and we also switched our payroll to QB. I entered the payroll information in for each employee per instructions, but the first quarter figures were doubled. I have been trying to get this mistake corrected since July, to no avail.

My tickets have been escalated, then closed, several times. Intuit people call me at 7, 8, or 9 o'clock at night when I am not a work. I let them know my work hours and ask them to call me back. The don't.

've been on the phone for 3 hours again today. I was told that my last ticket was escalated incorrectly, so no one had even looked at my problem. Again. There's is no simple way to correct this on my own.

Intuit QuickBooks Payment service is horrible. A simple phone number change request takes four different SR cases and is still not close to a resolution. They waste five days of my time back and forth on nick-picking minor things like these people have zero brains.

Can someone please help these people straight? Intuit, please deprecate this product line. And you need to have more focus on customer service.

Dear QuickBooks Complaint Department, We upgraded our QuickBooks in April of 2021 per the suggestion of your Rep Gail Jones. We purchased the Quick Books Accountant 2021 version for 8 users with the 3-year package.

We have used the product for 16 months without the ability to have all 8 users on at once. We have an additional 20 months left on this service. See breakdown below. It was never explained that although we had 8 users, we would only be allowed to have 5 users using the system at one time. This issue was brought to Gail’s attention in March of 2022. Gail was under the impression and informed us that she believed it was a technical issue. She was not aware of the parameters of the package she sold us. Over months of back and forth she was not able to find a solution but felt…

In general I am just unhappy with QB2020. The previous one I had (2010) was fine and I have regretted purchasing the upgrade. It insists on opening using an icon that jumps up and down until I log on whenever I start up my MacBook taking up considerable memory and entries have unnecessary steps.

It also try's to open a web connection to put my files onto their cloud and want no one to have that information. This is somewhat like big brother. The help feature has yet to help me for almost 3 years now.

This is an overdeveloped program that seems to be designed to force you into one of their classes. I have been advised by accountants and such that there are much better programs available for single users and QB has departed from their original purpose.

I am now in the process of shopping…

Why did Turbo Tax not catch the discrepancy when my husband erroneously entered routing information in 35b and 35d, yet checked 35a that Form 8888 was attached? Form 8888 was attached and completed correctly with the amount to go to Series I Paper Bonds and the balance direct deposited into checking. The IRS deposited the entire refund into our checking.

I feel Turbo Tax should have caught these conflicting entries and attached Form 8888 during review of the return. This was a costly error with Series I Bonds at 9.62%.

Intuit has held over $60,000 in my ACH deposits for more than a month. Now they are charging me over $800 for returned ACH deposit problems caused by them.

My 2020 state taxes were wrong which had me paying 1,992 too much. I didn't catch the mistake because of the Covid Cares Act. My state originally didn't follow federal rules by allowing the additional income to be split up over 3 years.

For some unknown reason 50k was added back to my state return. I went to my states website to ammend my return with no problem.

However before I finalized it I tried to ammend the return on Turbo Tax and it took my over payment and shuffled the numbers around and showed I owed 1808. It was very disturbing and frustrating. I paid over two hundred dollars these past two years and was told yes ur return is correct when in fact one was rejected by the irs and the other I grossly over paid

I was told March 7th I would be refunded for the services of turbo tax . Because my 50% discount was never applied and was told that was the only option ,so ok fine with me. 22 days later I get a letter ,irs suspects a fraudulent return.

So I do the whole identity verification thing, more time added to return... I payed with my return so no refund d on that I til I receive the product refund.. I called once a week to make sure my refund was on file because , I.

Used to getting screwed by company's. I was told it's approved and just waiting for the funds to show before they send, was told it would be a check, then it would be put on a card. Then told it hasn't been applied for, then told.

It may not be approved, then told ,it was sent, then told it , won't be on a card ,it would be on a…

Not sure if they outright lie or they forget. They tell you they will give you a call back in 10 mins and they never did. They probably used that just to get rid of me. Nobody seems to know what the other person is doing, I have to explain my whole issue 3 times to 3 different people, only to tell me they don't know.

The original person I talked to never called back or can't be tracked, she seem to disappeared. Although her co-work claimed she just messaged her. I wonder what the call center staff really do?????

I recently purchased your 2021 Premier turbotax software. When I got to the state tax portion, your product forced me to submit state taxes for Florida, where we lived in the beginning of the year. We filed in Florida for at least ten years and never filed for income taxes.

We now live in Connecticut, where we have to submit a state tax froms Obviously, that is the state where we expected to file taxes. As far as I am concerned this is a bait and switch tactic. It is not entirely unlike what happened in 2020, when Turbo tax changed your product so that the customer had to buy up in order to include carryover capital gains tax.

I purchased and kept the version which I could no longer use and filed manually. Your products are good, your marketing decisions stink. David Carmody

Purchased a 2017 Nissan Rogue in Dec 2020 with 63000 miles. Transmission failed after 5000 miles. Cost 6000$ to repair/replace. They said it was from worn clamps and they and Nissan were not responsible.

Spent 2 hour just trying to log on . You can't see password to know if it is correct... stupid stupid stupid

Intuit just auto-renewed our annual subscription for 2022 Quickbooks Plus at double the price it was last year with absolutely no notice of the increase in price before auto-renewing. In my opinion this is entirely unethical to jump the price so much especially without notice or choice! Our organization is a very small nonprofit that is barely hanging on so this $400 surprise hurts a lot! When I called to see if we could downgrade to a program with less features that costs less, I was told by a woman (with a thick accent that I could barely understand and had to ask to repeat herself so I could understand) that they do not allow downgrading in this situation.

Intuit used to be a company with excellent customer service and a good product. I am very sorry to see that it has downgraded…

Bank accts were frauded, so closed on Dec 17 (Friday). Called Intuit on Dec 20 (Monday) to get new bank acct put into system. After numerous phone calls and wasted HOURS over an entire MONTH, Intuit has still NOT updated our bank acct.

Result: Our payroll program is on HOLD; the IRS is not receiving payroll tax payments; W2s cannot be accessed for our employees; I am unable to access tax calculations for paper checks to be issued; our credit with IRS has been damaged and the cycle repeats itself day after day.

It is 10:16 EDT and I am unable to reach anyone at Intuit. ). Bank Acct Change Request has been uploaded 3 times, along with copy of voided check for new acct. I have been given several Case #s and "my case" has been ESCALATED 3 times.

When I reach someone, I get transferred from…

They hve gotten my refund but will not allow me to speak to a customer service representative. I am sick and tired of this. You shoiuld not be allowed to operate.

I am very disappointed with the service you have provided when I filed for 2020 Turbo Tax return. I read every line, button and information icon as I completed my tax. gov trying to track my refund. I ended up paying INTEREST for each day my payment was late!

How could it have been late when I was not even aware that I owed money? It's useless to argue with the IRS because it was like talking to a robot after being on HOLD for over two hours just to get a live person and not get stuck in a round-robin of options to choose from.

Your services are not worth the $115 I paid for! I would like a refund for a service that was not worth paying!

I’ve tried chatting a total of 6 hours. They either can’t complete the task and send me to a different chat line or totally disconnect me.

Nonexistent meaningful customer interface. Been trying to cancel for 6 months. no one answers the phone. Cutting off all payments. Quintuit is an absolute abomination.

Random lockout of my account.

Why in God's green Earth do you randomly lock people out from their payroll information? I know my password, I DID NOT turn on 2 step verification, why are you attempting to SMS my phone to "confirm it's me"?

I need my paycheck information right now. You guys suck for doing this.

I asked to have our credit card rate reduced several times and no one called me back upon repeated requests. 5% when one of our customers pays us via credit card and 30 cents for some type of processing fees.

I have friends who use the same program who are charged much lower rates. Intuit customer service will not call me back.

10 phone calls to Pro advisor support about a client who has a out of balance General Ledger, caused in September 2019. The error was a Payroll check written on June 24, 201, yes really 2011. 10 phone calls and several hours of calls, They "fixed" the issue but are unable to tell me of what they did to fix the issue but they are unable to tell me if they dealt with the consequences of the out of balance issue.

I have the clients original books, a set of books the i used to prepare a tax return and the books your data services team sent to me that I need to intergrate. The client has 1 month of entries on his books.

I need to be able to fix the clients books, by adding the entries which I made, Then I need to make the corrections to the books for the preferences and stuff I did to try and…

A person named Sharlene MAZZA a supposed quick books licensed pro set up 44 new customers to our already set up quick books/ calls her company security financial solutions. Sharlene Mazza invoiced a total of $ 1473.50 from 5/8to 5/15 for complete over billing, $ 1200.00 set up fee which was paid., another invoice for $ 596.00 for 5/13 to 5/23. $ 3900.00 in one month. I pay $ 1400.00 a year for complicated taxes.

$ 3900.00 in one month/ THE $ 1200.00 is all that should of been charged. I want her license REVOKED This is ridiculous. I received a law suit from dsk law/ her attorney and replied back on the over billing and the scam that Sharlene mazza performed. and her so called book keeping company security financial solutions. [email protected]//stop this lady and her husband from…

In October 2018, I was required to file and submit payment for quarterly state taxes. The payment was drawn from my account by Quicken and submitted to the state, but Quicken failed to submit the account information with it (as they have done in the past).

My indication that the "ball" had been dropped was when I received notice from the state of my failure to pay the taxes. I contacted Quicken and, although difficult to work with, the representative claimed that all payments and documentation was submitted.

I contacted my financial institution and confirmed that a draw and payment had been made to the state. I then contacted the state, and they tracked down the payment, but showed no associated paperwork being filed. That is where my compaint lies...

The present situation is that I've…

A quick books certified person Sharlene Mazza , she works out of parrish fl. calls her rip off over billing company Security financial solutions. She charged anglo American services , my company. $ 3269.50 for 1 month service at $ 45.00/hour. She charged a $ 1200.00 set up fee, for 44 customer entries in which anglo already had quick books for all current customers. She then billed and kept billing for all the work that should of been in the $ 1200.00 set up fee.

IF THIS LADY DOES NOT LOSE HER QUICK BOOKS LICENSE THIS IS A CRIME

jim schirtzinger 4928 thames ln Sarasota fl 34238 941 447 1296

We just received a letter from wi dept of revenue and stating that our wt-6 was wrong and that it didn't match the wt-7 funny how first 3 quarters were wrong and the last quarter was right on the money. I trust that quickbooks would give me the right amount of quarterly withholdings but come to find out 3 quarters were wrong and now we are being charge a interest chg of 53.65 in which I feel that you owe that to us. Please give me a call at 608-325-5121 ext 8323 or ask for Robin in accounting. I also maybe reached at [email protected].

My other complaint is when I call and need help for the payroll the person on the line who I can barely understands always has to get in our books when I just asking a simple questioned and than tries to get me purchase more services this is not acceptable…

I don't care if Turbo tax can get me a billion dollars back on my tax return. I don't care if it becomes a law that every citizen has to use Turbo tax to file their taxes. I will NEVER use Turbo tax to file my taxes EVER again.

We used TurboTax Deluxe to compute our taxes and then completed an extension request, as funds won't be available until August. By then, we may sell our remaining property and not have to declare ANY of the sale.

However, TurboTax would NOT efile the request because we owe AND it provided the IRS mailing address based on our getting a refund. If I hadn't followed up, Secret Service agents would have been after us for tax evasion.

Turbo Tax now providing unfinished software to consumers. Short of getting it directly from them at a substantially higher price, (of course completed program), or signing up with a public forum like CREDIT KARMA good luck. This is just one more failure on their part for customer service.

It is little wonder that they are losing so many of their once loyal consumer base to other providers, they have lost the most meaningful corporate requirement: CUSTOMER SERVICE! Will be letting other's know about their failing products.

We were told we needed to buy a upgrade and when we did the install did not go smoothly, the program freezes and customer service dept admitted to knowing the program is bad.

As I write this complaint I have been on hold for one hour (60 minutes). Who knows how long it will take them to answer my question. They should be able to answer questions quicker.

I have had many software and product issues this tax season. I have made dozens of phone calls to your customer service department for assistance. Every call have been transferred and I've had to hold for over 1 hour. Needless to say, with a business to run with customers coming in and out, I have been burdened with having to hang up.

In addition, I have been unable to resolve issues for my software and customer concerns. Your customer service department could not provide a supervisor to assist or a contact number for your corporate office. I feel that the amount that I have paid for this software is not worth the aggravation that I am experiencing at this time.

I would appreciate a call back from some superior of your company to address my concerns. Please note that there are several…

This complaint refers to the 2017 Turbotax Deluxe edition.

I zipped right through the process of completing my daughter's Federal and State returns. 5 stars so far. THEN it came time to e-file. Federal return went fine.

State return was a disaster. FIRST you upped the price from $20 to $25, THEN I got into the jungle of charging that overcharge to my credit card! There has to be some way to simplify that sign in process. Why do I have to establish an account just to give a simple payment ? And you had the guts to ask for another $39.95 if I wanted to deduct the $25 from the return !!

I feel you owe me at least a refund of the e-file amount, maybe the whole $44.95 I paid for the Deluxe CD.

My Sainted Grandmother is watching you. Beware

I use QuickBooks Desktop Payroll Assisted and have notice the price for this going up every year and not just a little.

This service is great for smaller companies like ours that do not have a budget to support other payroll services. It would be great if you can keep the price down on this.

In the first week it starts to crash. Was told it was an issue that was reported & they you were working to fix it. Tech fixed it that day & all was fine UNTIL it starts crashing trying to work on bank transactions.

Call in JUST 4 days over a month of having your product, I'm told I need to pay for tech support!!! Sell me a bug filed program & charge me to fix your mistakes!!! I am BEYOND irate!!! Whoever came up with that policy needs to be fired.

I doubt I ever buy another product from you & I have used your product loyally for over 25 years. COMPLETE BULL SHIT!!! You get one Star because I can't give less!

I had an error code on QuickBooks today & could not proceed. I called customer support & was connected to Crush Virus. 00 to get any help. I do books for a non-profit soup kitchen. We paid $99. for QuickBooks in Jan 2015.

Why would we pay $400. for tech support? Does Crush Virus work for you? They fixed my problem which was your problem actually. I am stopping payment on the credit card charge. This situation is reprehensible. Natalie Good

I requested my ID (request number 137674) be changed at sign in. It was denied. Not sure why. All I wanted to do was change my billing information and address. I must have spoken to at last six people who gave me different instructions, but I still cannot sign in to my account.

Does Intuit customer service ever answer? I have spent over five hours trying to resolve a simple request. I would never treat my customers the way your company seems to do.

Every year Intuit corporate offices say lets raise the fee by 1,000 for no reason. The customer service number is terrible. Now they speak clear English but we have to pay more for that? And that doesn't include more payroll cost they hit you with during the year!

Aka updates, what a way to ruin small business.

I'm on Quicken 2014 Deluxe and have just upgraded from Version 8 to 9. In attempting to update my files with the bank, I received a message that I needed a six-digit number to confirm my identity. I requested the number via email and to be returned via email.

By the time I got the email and entered the number I received a msg. that it had expired. - 9 minutes. The result was the same - expired. I called support and connected after 54 minutes. The young lady (I did not get her name) was very patient and tried several things but to no avail.

Bottom line I cannot update my files which means that Quicken is worthless to me until I can. The case number is 418562446.